Spiegel

4 orders placed, none received and now I have to start the credit card charge complaint process. I ordered Nov 28 and when it stayed in the "processing" stage I began calling Dec 12. Very poorly treated. I started calling every 2 business days, was given different info each time and never able to speak to a supervisor and although promised, a supervisor never called me back. Finally on Jan 17, a customer service rep was very helpful & I believed her, so much that I placed another order. I realized that I wanted a few more things, I called back to order on Jan 18 and although a different rep, she was reassuring, told me she had cancelled the Nov 28 order and then I completed the 3rd order. I received 2 emails that Order #1 & 2 had been shipped. When nothing had arrived by Feb 2, I called again.

When I explained the entire mess again, the rep told me that she couldn't confirm that the Nov 28 order had actually been shipped although I have been charged. Again, the supervisor run around. After 1 hour 20 min on phone, I thought maybe I would finally have satisfaction. The rep was supposedly clearing up the previous issues & I was given some discounts on a few more items which became a 4th order. Now, Feb 8th... not one single item has been received and I have to call again. Problem is, we are military in Germany and I now have over $200 in calls... so all those deep discounts are lost. In addition, I have been unable to find any other phone number to speak to anyone at a corporate office or a warehouse. The customer service reps continue to claim that it's a warehouse problem and they can't help me. Somebody has to know if something has shipped or not and somebody has to be in a position of authority to cancel orders and issue credits for cards charged. Of course, there are many more details but too lengthy for this forum. I believe that we all have real problems here and this company is conducting is deliberately misleading their customers. Exasperating!

I ordered a dress from Spiegel online catalogue. I wanted a different size, so I sent the dress back on November 28, 2011. They received the dress in their warehouse on November 30, 2012. Still, I have not received a credit. I spoke to customer service about the matter on 2 occasions. On the first call, I was informed that they had moved their warehouse and that the transaction was not in their system at this time. They said it could take up 4 to 6 weeks.

I called again about 1 week ago and still not in the system. I asked to talk to a manager, and she said that they do not come to the phone. She said they would have to put in a form for management to contact me. Still have not heard from a manager. I have proof of shipment through UPS and confirmation of delivery. Very frustrated that they can have my merchandise for this long and still have not issued a refund. I put the dress on my credit card, and I am paying interest on the item.

I ordered a dress in November, anticipating the holiday season. I never got the dress, called, and asked what is up? I was told that the shipping department had an issue, and that it would be mailed as soon as possible. I still never got the dress, while my bank statement, shows that they credited and charged me for the dress on the same day, Dec 27.

I saw that the credit was less than the charge, and so that looked to me like they shorted me the shipping. I never got the dress, and how could I, when they credited and charged me on the same day. I have called twice now, for the difference I was shorted. No refunds were received for the shortage yet. I never got the order, and today, I still have not gotten my money back. What is happening with the actions against this company?

Seems like everyone else's story. They sent me pants (a month after the order was placed and they told me it would be cancelled because their warehouse moved). The pants had slash marks all over--like a razor attacked them. I had to pay to send them back. Erica, the rudest person I have ever dealt with on the phone, told me I'd be reimbursed for shipping. Because of their shady practice, I paid $13.50 for certified mail, return receipt. Package delivered to them on 1/6. No refund for product or shipping. Called four times to speak to a manager and they refused to put me though.

I ordered a blazer from Spiegel's Holiday catalogue on Dec 1st for a gift for my daughter. I was given the run around up until Dec 24th. They sent me a package on Jan 3rd. It was not even close to what I ordered. I sent it back immediately. I called again today and was told that they would have to charge me again to resend it because my order is complete. That will mean they have charged me twice and I still have not received my order. I placed another order on Dec 28th for an item that was not available when I placed my initial order and it says it is still processing. What happen to the original Spiegel I use to do business with? How can they take orders and money and deliver nothing? This seems like a scam to me. They told me I would receive my money back in 7 business days. We'll see.

The old Spiegel must be gone. I've received duplicate products, and sent back the second one. I got charged for four items, when only two arrived, and an order that was received and completed, was placed again by them, and I got charged for it when nothing arrived. I spoke with them on the phone, and the person was clueless and slow. These new people are a in a mess, and they have no idea how to run a business. Our long and previously pleasant business relationship with Speigel is over.

I placed an order with Spiegel on October 27th 2011. After about a week of having my order shown as "still processing", yet my money was removed from my bank account, I contacted Spiegel online to ask why my order was taking so long. I received an email noting that "due to technical problems" my order was cancelled and a refund would be issued. I received the refund and all was good. Until December 21st, 2011, I noticed a large amount was removed from my bank account from Spiegel. I realized the amount was the same as my order that was cancelled back in October. I was away on vacation but immediately contacted Spiegel. The representative apologized and said a "Supervisor" would contact me within 24 hours. I was never contacted. I returned home from my vacation and picked up my mail noting there was no package from Spiegel.

I contacted them again on 12/29 and explained again that an order was "re-placed" without my consent and I returned and found no package. The customer rep apologized and said she would issue a credit immediately. After a few more days realizing no credit was issued, I contacted Spiegel again on 1/5/12. I explained the situation again and the previous 2 calls. This representative said she would place my problem in a "que" to have my problem address by a Supervisor. I explained this was done on December 22nd and no one called me and all she responded with was "Mam... that is all I can do."

She noted a Supervisor would call in 24 hours. I never received a call so I called again on 1/6/12 explaining again the situation. This representative said nothing could be done and no credit would be issued until the package was returned to Spiegel. I explained that I never received a package and I would be happy to return it if I did. In addition, I told him that I never placed the order shipped. He didn't care. He simply said that protocol was to place my issue in the "que" and a supervisor would call in 24 hours.

This Company is fraud at its worst! I was a long time customer but this is beyond reproach and now I am left getting an attorney to get money for an order that wasn't placed (replaced) and never received. This Company should be shut down! If there was a means for placing a "negative" star for overall experience I would. Terrible!

Spiegel sent out a new catalog in November 2011 for what appeared to be a "new and improved" Spiegel. I was very impressed with their new, stylish items. I immediately called to order a very unique leather jacket. I was told that the item could not be purchased until 12/1/11, the catalog was sent out too soon, that they were under new management, and in the process of relocating.

I waited until 12/1 and placed my order. Several weeks passed, I did not receive my order. I called several times to follow-up and each time I received excuse after excuse. I was also told the it's "in process" story and that the item will be shipped 2nd day delivery so they could catch up on shipments but no one was ever able to provide me with shipping information.

Finally, on 1/3/12 I received my jacket but unfortunately, it was one size too small. The "old" Spiegel sizes used to run big so I went down a size when ordering. Additionally, the jacket did not look as nice as the picture either. I called to find out how to exchange the jacket but was told they were all sold out of all the sizes and they were refunding several customers because their orders could not be filled. However, their online system was allowing me to place another order as though the jacket was available. For an item to only be available for purchase for such a short time, how did they sell out so quickly? I was also told that they were "not able to handle exchanges yet" and since it was "my choice" to return the item, I would be responsible for shipping. I would have to return it and then re-order.

Spiegel should just shut down. After my money is refunded of course, "if" my money is ever refunded. As the other reviewers mentioned, Spiegel has lost yet another customer. I will never trust them again.

I made two catalog purchases from Spiegel and returned both items in November. I called customer service on four occasions to inquire about my refund. Each time I've been told that they are backed up and I need to wait for two billing cycles to pass before I can expect a refund. I am also being told that until the warehouse changes the status of the merchandise to returned, no refund can be given. I've provided tracking information for the returns, but that does not seem to help. I've sent several emails, but have received no response. I want my refund.

Ordered 37 items Dec 7, 2011. Sent two emails asking status. No answers! Called on 12/30 and told me still processing! Don't know when items will ship! Call back they say! I did a quick Google search and saw info of multiple bankruptcy filings and other consumer complaints so I'm adding my own! Money is reserved from my visa balance but not charged, but I can't use that amount as a consequence!

I order several items between November 28, 2011 and December 4, 2011. As of today, the orders are still showing as "processing". I have spoken to customer service twice, and today, I was advised that the orders have been pulled and boxed, but not shipped. This makes no sense to me. Hire more people to do the job, if needed. In addition, you can't tell me when the items are going to be shipped.

Less than a zero. Wow, I have never had a worst experience and only wish I had known about Spiegel's problems before I placed my orders. The first order I placed in 11/15/11 was fine because I did not have to return anything yet. On 12/1/11 I placed a second order I received an e-mail telling me my order was received and processed. I have made 2 phone calls. The first said my order had not been processed. I finally received 1 item of 3 that I ordered. Then on 12/26/11 I made another phone call. First they told me that all of items had been shipped; I told them I never got the other 2 items. Then I was told 2 of 3 items I ordered were no longer available and they would credit my account, although the website showed the items were available. I was told that their computer system was 3 to 4 months behind.

This is no way to run a business. I told them I would be returning everything back to them. Now the nightmare begins. To see if I get back my money, Spiegel/Newport News needs to shut down their website and stop taking orders and people's money and you wonder why people get upset in these economic times. I will never again shop with either company.

I have placed online orders for items such as a jacket back in November and jumpsuit early in December. I have not received the items and worst yet my credit card has been charged. Each time I call to inquire, I am told that the items are awaiting to be shipped yet no tracking number is provided. I am also awaiting the credit for a return which no one at customer service can verify even with the proper tracking information. I have also been informed that Spiegel and Newport was bought out by another company due to bankruptcy. I don't think it is fair that they go on doing advertising online if they are unable to fulfill the orders. I no longer trust them. This truly has been the worst shopping experience ever.

After reading the other complaints, mine is the same! Week after week, I've been told the order is 'invoiced' and will be shipped 'tomorrow'. Well, tomorrow hasn't come from Spiegel yet! No answer to repeated emails, no manager available to talk to. Now I'm told I can't cancel the order because it is 'processing'. This is absolute nonsense. They've lost a long-time loyal customer!

I ordered a Christmas gift on Dec. 15 and placed two emails of concern plus a phone call asking where my package was (11 days later). I was told that it hadn't been shipped yet. Then, I was offered a 15% discount off of my next order. Are you kidding me? I'm not ordering from Spiegel ever again! They can keep their discount and shove it! They ruined someone's Christmas.

I placed an order on 12/1 that as of today, 12/27, is still "processing. " I have sent two e-mails that have yet to be answered. I did finally get someone on the phone the week before Christmas who told me the warehouse had relocated in early December (really? who does that right before Christmas? ) and I should be receiving my order the next week. Well, the next week has come and gone and I have nothing. This is the second time in recent months I have had problems ordering from Spiegel and I am really not happy. This is not the kind of service I expect from them at all.

I am experiencing the same issues as the other people who have complaints. I ordered a coat on 11/25; on 11/26 I retuned another item through UPS. I have not received my order yet and I call every other day. Each time I call I get another customer service person who tells me a different story. So far I have heard that the warehouse was moving and that's why everything is backed up. I also was told that my package was sent on 12/23 but there is no tracking number available. I called today 12/26 and they said that the package has not been sent out yet but it is in the warehouse. I tried tracking my returned package and according to UPS it was last tracked on December 1 at Newport News. I can't seem to talk to a manager and there is not corporate number to call to talk to someone in charge of this mess. If any of you ladies or gentlemen would like to get together to find out if there is something that can be done simply to make up for the terrible inconvenience, please let me know, this is very bad business and maybe they should not be in business anymore.

I placed an order with Spiegel for Christmas gifts. On Christmas Eve, I called to inquire about my order to be told that it had not been shipped and that they did not know when it would be shipped out! I asked to speak to a manager and was told that none was available. They would have to call me back the next day. Thank you Spiegel for great customer service.

The two people for whom the gifts were ordered will be the only ones around the tree with no gift. I will surely share this experience with everyone that I know. Spiegel...the Grinch!

I placed an order for summer clearance clothes on 11/29. I called on 12/13 to inquire as to where they were and they said that they shipped on 12/12. I got an email on 12/21 that they shipped that day and they credited my Chase card for the full amount. I received half of the items on 12/22 with no explanation where the rest of the items which I needed for vacation on 12/23 were except that one item which was back ordered. It makes no sense because they were summer leftovers. So, I paid the full amount for 1/2 of the items which I don't know if I will ever receive. I had told the representative on 12/13 that if the items were not shipped on 12/12 as she claimed, I am to cancel the order. So she lied to me because the actual shipment date was 12/21.

Like so many others on this page, my daughter placed an order for me on Cyber Monday. I have called everyday and everyday but I am given a different answer. However, today, I was given a bogus UPS tracking number. When I called them back to let them know that this tracking number does not exist, I was told that my items were shipped and the tracking number is on the package but the warehouse has not updated their records.

To add insult to injury, the representative, I mean, fashion consultant, told me that even without the correct shipping number my order was already shipped and I should receive it today or tomorrow. What? That's ridiculous. Has Spiegel been bought out or going out of business? I remember Lew Magram doing something similar years ago. I hope I get my order, but who knows for sure?

My orders were Christmas presents, too!

Spiegel has refused me any information about my order which was confirmed on December 4, 2011. They have no idea when it will be shipped. Spiegel has just lost a customer.

Just like the last complaint I read on your site, I too ordered several items from Spiegel on Nov. 30. As of Dec. 20, no items have been received. I called last week to check on the order and was "promised" that my order would be shipped that week. I called back today and was told my order would not ship until maybe next week. Just like the last complaint, my card has not been charged yet. But I was also told I could not cancel my order. These were Christmas presents! Ordered almost a month before Christmas!

I no longer need or want them as I have to now buy other gifts. The last complaint said she was offered "15% off her next order" for her hassles. I got no such offer. What I got was a snotty customer service agent who couldn't put in touch with a manager and only said they could call me back 24-48 hours later. This is the last time I will order from Spiegel. I will also return both orders, one costing $132 the other $105. I realize I will be stuck with the shipping costs, which stinks, but to never have to deal with Spiegel again will be worth it. I will also post on all social networking sites how bad this company, that I've bought from since 1985 has become! Good bye, Spiegel!

I ordered 3 items from Spiegel on Nov. 30. As of Dec. 19, no items were received, no estimated ship date, and I was told I cannot cancel the order. So the party clothes and gifts have not made it out the warehouse. However, my card has not been charged yet. I was told there was a warehouse issue and was offered "15% off my next order" for my hassles. You've got to be kidding! This is the last time I will order from Spiegel. Their customer service is too bad and operations are so messed up. I kind of liked their clothes, but not any more.

Placed an order with Spiegel on Nov. 25,2011 and was told that it would be 5-7 business days for delivery, then after the 7th business day, I called and was told that it would be 5-10 business days for delivery. I waited til after the 10 business day and called again at that time I was told that something was going on with the warehouse but no detailed info as to what exactly the problem was, only that my order was in the processing stage and to give it 3 more days past the 10th business day. Which would then be the December 14th as the delivery date. Still no delivery.

I called December 15, 2011 and was told by a representative that my order was in a stage called allocating and should be getting ready to load the UPS truck via the warehouse and I should have a tracking number by the following day. I called on Dec.16,2011 and was told that my order is still processing and had no tracking number nor could she give me an exact date due to her data system would not allow her to do an in depth search of my order and that they can only relate what the corporate office instructed them to tell all customers who placed orders on the date of Nov. 25, 2011 is that all orders would be arriving late with no further details. Just late I asked would is the company doing in behalf of all the customers who have been inconvenienced and charged for their orders, and basically nothing. It is too late to cancel the order . This is definitely a bad and poor consumer service. I was also told by the representative that they are just put on the front line to take the backlash from the customers that are currently dealing with this dilemma and I certainly agree .

I ordered merchandise from both Spiegel and Newport News in April and June via my bank card. The total was over $300. I returned the leather jacket to N.N and never received my dresses from Spiegel. I had the same experiences as everyone else, having to make numerous phone calls, being told that my account would be credited in two cycles, someone would contact me within 72 hours, endless waiting on phone and scripted information, given a useless website to file a claim for the Bankruptcy etc.

Finally in September, I contacted my bank Chase to file a dispute and within a few hours they credited my account for both. I thought that was the end until in November, I received a bill for the $300+ from Spiegel and NN stating that my account was 30 days past due! I called the number indicated on the bill and it was non working so I called C.S for a new number, "Joy" stated that I'm being billed for Spiegel because they "did" credit my account on May 23, 2011 (even though I didn't purchase from them until June 7, 2011)? She couldn't find the NN bill because their system hasn't updated the info yet! I called my bank to see if this was true and they couldn't find a credit from either one.

I called Spiegel Again! and "Ciera" said I'm being billed because Chase is billing them for not paying me! and that Spiegel/NN has been taken over by a new company and that the old company is protected from paying their debts including me. I called Chase back and the guy couldn't believe how they were treating me. He asked if they have my social and I said I don't think they should. He said I should forward them my email of my dispute that Chase sent me. I don't know what else to do!?

I ordered 13 items from them and received shipping confirmation for all 13 items. I only received 4 items with a note stating that one or more items could not be shipped and an invoice stating that 6 items were shipped. I checked my Spiegel credit card and saw that I was billed for all the items ordered. I called and was also told that their systems were down, but they are still taking orders. I have a promise that someone will call me as soon as systems are back online.

I have been calling every day for the last three days but systems are still down. How can they get away with this? Are there no laws preventing stores for billing before items are even shipped? I still have the 4 items in the package they were sent in. I will not open until I get this resolved. I want to return all and cancel my order but after reading the horrors with this, I think I will hold onto the few items I received until all this is resolved.

I placed an order for 4 items, I only received 1, yet I was still billed for all 4 items. The invoice I received states, I should only receive two items. I didn't even get the entire two items, that the invoice states I should have, much less, Spiegel billing me for all 4 items. I would like to be refunded for the three items I did not receive. My order number is S00021434. When I contacted their customer service department, they advised me that their computers were conveniently "down" at the moment, and at that time, there was nothing they could do. I spoke to a supervisor named Van.

I had to rate my experience, and it is a zero. I ordered a few clearance items amounting to $58.50. I used my Newport News card. Everything was fine, until I received my electronic billing from Newport News. They billed for the same order seven times for a total of $409. After spending 4 days printing, calling, and researching, they say they have no power to intercept the package, so it is not delivered. UPS begs to differ, they said a simple phone call from them, will stop it. It was a software billing error. Now I am a sitting duck, having to make a payment on a software error. Never again!

I was charged $409, instead of $58.50, wasted ink, hours on the phone, and have yet to speak to a supervisor. I have to now write and send a letter to dispute. Why is the consumer doing all the leg work for a company software error?

I purchased two dresses, which were returned via UPS. Since I used a Spiegel credit card, no credit adjustment has been made. If I used AMEX or Visa, I would have received a credit. A Spiegel representative acknowledged receipt of the merchandise, but stated a refund or credit would not be given because of bankruptcy protection.

I put in a complaint to Experian and also the Better Business Bureau, but they all say that they can not be of assistance. I have now started to pay the amount I owed, plus late fees for non-payment. One more thing, I now have a negative credit report because of Spiegel, since I tried to avoid paying for what I returned to them, the same day of delivery. I was penalized for being 30 days late, and 60 days late, plus late fees.

This has been going on with Spiegel for at least nine months now. I returned an item last April and was told many stories about why I hadn't received a credit. So they have both the merchandise and my money. Spiegel is still doing online and catalog business and is still taking people's money. Why are they allowed to do this? Because they have smart attorneys? What is transpiring is not right and I really do not think legal.Their website should be taken down and not let other consumers be taken in to their scheme. My overall experience dealing with Spiegel is less than 0. Yes, I am beyond disgusted that this is allowed to continue.

I ordered from Spiegel back in September. I returned a pair of pants that was the incorrect size. I received several emails from Spiegel stating that I owed them money! I replied to each email and asked for a breakdown of the bill because it made no sense to me. Yesterday, I received a bill from Spiegel. The phone number on the bill was not a working number. I called 1-866-507-6738 and found out that Spiegel went bankrupt in September and several customers were sent a bill when they did not have a credit card with Spiegel. I was told to ignore the bill.

I ordered two jackets in April, returned them, was told I would be credited in two billing cycles. I was never credited. Then, I got an email saying that the company was going bankrupt. I complained to my credit card company, they gave me a credit. End of story--I thought.

Now the company is billing me $28 for an account that I never created! All of the "customer services" telephone numbers don't work at all and have been disconnected. Fraud! Please contact your local/county "Consumer Protection Agency" for help like I did and keep all letters that the company sends you for evidence. Don't know what else to do.

I have a $100 gift card sold to me by Spiegel. I have tried to use this gift card online. Their website does not have an option to put in a gift card number. Upon calling Spiegel 3 times and getting 3 different people, I was told that they could take my order and charge it to a credit card but they are not honoring any gift cards. I am unable to use the $100 gift card that was sold to me.

In April 2011, I ordered a dress and perfume from Spiegel and returned both of the items in April. When I called (several times), I was on hold for over an hour each time, and when I finally did get a customer service rep, they told me they received my merchandise back and to wait another week or so for the credit to appear on my credit card. Three months and several unanswered calls later, I finally called my credit card company and they told me they would investigate, and they did a charge back for me and I got my money back.

Now six months later, I received a notice from Spiegel that I owe them $40. The total order was for $110.42 - the dress was $69 and the perfume was $29 alone, plus shipping and tax. How would I own them anything, never mind $40? They'll just send another notice threatening me with a collection agency if I don't pay the $40. They also did a re-bill on my credit card for $6.48 in September for a credit they gave me in April. This is an outrage that this company is trying to rob me! They had my money and the returned merchandise, and now they have the nerve to harass me with a phony $40 charge that makes no sense. I owe them nothing, and they are looking to ruin my credit. Please advise me on how to resolve this issue.

I have been a Spiegel customer ever since it wasn't me paying the bill, it was my parents. That was a long time ago over 15 years. Between those purchases and my own, I have spent enough money with Spiegel that their corporate office literally knew me by name and even sent me flowers on occasion. The point I am trying to make here is not that I'm "special", I'm loyal, or at least, I was.

In April 2011, I contacted Spiegel about an error they had made in an order that I had placed earlier within the same month. The issue seemed to not be a big deal and I did not think for a minute that Spiegel would do what they told me they would do to rectify the situation. Clearly, the issue was not corrected to this date. But, that's not even the real kicker here. During that call, I was offered a "special promotion" that only "special clients", like myself were being offered. The offer was for gift cards, each card purchased would have a retail value of $500, no expiration date, and the actual cost of each card purchased being $350. Of course, the sky was the limit in regards to how many of these gift cards I could take advantage of by purchasing.

It seemed like a no-brainer to me. I bought two. I attempted to use one (yes, for myself! ) in June 2011 and was told the cards would not be honored because Spiegel had filed Chapter 11. Wow. Need I say more?

I received an email saying, "Hey you haven't purchased anything in a while, here's a 30% off coupon". So, I order the leather jacket I'd been eyeballing. My email confirmation reflected the 30% discount but, they charged me full price on my credit card. I've been trying to resolve with them since Sept 23rd. 3 phone calls and 3 plus hours with no resolution. I have been told that I can not speak with customer service directly and that I can't escalate a call. I asked why the calls are recorded "for customer satisfaction"? They told me that they didn't know and that nobody reviews them! This used to be a great company. Now, it just sucks! Spiegel how could you let this happen?

I ordered a jumpsuit from Spiegel for $89 in August. I sent the item back because it wasn't the color advertised within 2 weeks. You have 30 days to return. I have not been able to contact anyone from Spiegel about the refund of my money. No one ever answers the customer service phone and I am out of $89. No money refunded for returned item.

I returned an item because they sent a size other than the one I ordered. I got neither exchange nor refund for over 30 days. I called customer service and gave them the tracking number. That is the easy return instructions. Mia in customer service gave me the corporate office. Huh? Corporate office to locate a return? I do not understand. However, she informed me Spiegel went into bankruptcy four months ago, way before I ordered my items and that is why I needed to speak to corporate. If they will not return my calls I know I can always find the Bankruptcy Court Judge to show him why they are filing bankruptcy because they are corrupt and don't take care of their business properly. I hope they lose all of their customers because they have certainly lost me.

First, Spiegel overcharged my credit for an item that should have been free. The email confirmation clearly states that if you spend $100, you can get a free item. My confirmation was clear but the shipping label and my credit card did not subtract the amount of the free item. I also returned an item and then waited for the credit. When I did not receive the credit, I called customer service and was on hold for about 30 minutes before someone picked up the phone. The young lady said that my account was credited and the amount. She was hesitating in giving me the credit amount and that should have given me a clue that something was shady.

When I reviewed my credit card statement, I noticed that the credit was not there. So, with hesitation, I called back with no pick up at all. I then called my credit card company and had them credit my account and let them reach out to the company to explain why it was taken back from them. The representative from my bank said that when they hear from the company, they will contact me. I really hope that they hear from the company so I can receive feedback for their bad business and customer service.

I have been calling Spiegel for over a week because I can't log in to check my Spiegel credit card account at all on their website nor does it give an option to pay my bill. In the past, I have had such problems as listed above. Merchandise has taken an extremely long time to get here and refunds up to 2-3 months to arrive, only after hounding customer service to death. But now, no one is even answering the phone. I have been on hold for as long as 16+ minutes. I just want to pay my bill and keep my credit good!

I returned an item since they are not accepting exchanges at this time. I have not heard from them to see if they received the item. When I called. I have to wait over an hour. This is ridiculous, and highly unprofessional. I need to get my money back. I don't have money to just give a company. But no one ever answers.

Dishonorable! It's criminal that this company is still allowed to advertise and sell merchandise online. And it is outrageous that they haven't been shut down altogether. They are allowed to take online orders and your money but you have no recourse to get refunded if you send the merchandise back. There is no way to reach this company, by phone or e-mail. I sat it out on hold for 3 hours at one point, but still no answer. To add insult to injury, when placed on hold for unbearable amounts of time, they make you listen to sappy Christian Rock. Now there's hypocrisy for you!

I received an email from Spiegel that they were having a sale with free shipping, so I ordered a vest for $27.00 and a pair of pants for $34.50 which were both sale items. I included a copy of the sale email, the item numbers, and item descriptions. The total came to $61.50 and with tax, was $72.49, and so I mailed a check to Spiegel for the full amount. The Order Summary is dated 8/28/11 and shows a balance due of $51.00.

When I looked more carefully at the invoice, I realized that I was charged full price! I bought these items because they were on sale.

I have been calling Spiegel for almost the past month at different times, on different days, but I constantly am kept on hold. Since I couldn't reach someone in person, I thought to look online and found this website, as well as other complaint sites about Spiegel. It seems that many others have similar complaints. I didn't know that Spiegel has declared bankruptcy and because of this, I now am hesitant to send back the merchandise, and I'm concerned that because of their bankruptcy, I will not get my money refunded back to me. And, I will not be sending the "balance due" of $51 because I already paid for the merchandise at the price Spiegel offered it in their "sale email".

I purchased some items from Spiegel, received them, and sent some back with an exchange and a check for the difference. I never received credit, and calling the customer service number at 18002225680, is a joke! I held the line, listening to a ridiculous music for over 65 to 70 minutes, and no one ever comes to the line. I have woken up at the crack of dawn to speak with someone and am still placed on an eternal hold! Oh, I forgot to mention that I ordered a pair of shoes and received only one shoe!

I placed an order and it never arrived! My money was taken! I can't get anyone on the phone. I hold forever then hang up. Emails were returned to me. Is this company in business? Why do they take your money but not deliver the goods?

I am still waiting for my refund since April 2011. I have called several times and was hung up on by a customer service representative. They lied to me on the phone and via email. I kept all emails saying they credited my charge card and I would see it within 10 days.

I am shocked that the courts are allowing this, and Spiegel is still in business. I think they owe us our refunds plus interest.

I ordered a blouse from their online catalog on 9/7/2011, and never received it. When I called customer service two weeks ago, I was told that it was being sent via USPS. I was also told that it "is not unusual for it to take a while" and to "wait until 9/29." If I didn't receive it by this date, I was instructed to call back. I have tried and tried to call customer service, and I am put on hold for over an hour! I have tried to fill out the online form from their website, but the link does not open! What is going on here? My purchase totaled $37.84. Not that much, but millions in aggravation and disappointment. I see other people who are posting that Spiegel has filed chapter 11. If so, why am I still getting daily "enticement emails" from their website? Please help!

In May 2011, I purchased two dresses. When they arrived, they reeked of patchouli oil and cigarette smoke to the point where I could smell them through the package so I returned the items to Spiegel. When I didn't see a credit to my account in three weeks, I called them and was told that they had filed bankruptcy and while they received my items back, the customer service representative read a script outlining how they would not be refunding the money until after they surfaced from bankruptcy which was expected to be on the end of July.

I went to my bank to file a claim. They contacted Spiegel and were told the same thing. My bank cannot exercise my claim until Spiegel has allowed their bankruptcy process to complete.

Today, October 1st, I attempted to call the Customer Service at Spiegel, since its way after the end of July, and was on hold waiting for a customer service representative to answer for almost forty minutes; no one ever did answer. Personally, I believe that there's actually nobody there. I then attempted to call their order line as many direct marketers will answer those before they answer their customer service lines. So far, I've been on hold for twenty minutes. Again, I don't believe anyone is there.

When Spiegel shipped my order, they knew that they would not be honoring any returns, yet they shipped it anyway.

I want my money back ($95.58). How can I recover this loss?

I have done business with Spiegel for years. I ordered 2 jackets early September, that were on sale, the confirmation they sent me showed the "sale price" I was charged. When they sent me the confirmation of shipping, they charged me full price for both. I have emailed multiple times with no response. I called and no one will answer (customer service or sales) online. This is robbery. Help!

I ordered a blazer at what was advertised through an email as 50%o ff with a shipping charge of $8.99. I got the confirmation with these prices. Then, five days later, I got an email stating that the order was soon to be shipped at the full price of $109.00 with a shipping charge of $18.94. I tried for two days to call the customer service and cancel the order; I was on hold for over an hour.

A friend just read all these complaints and told me about them. Apparently, Spiegel had already filed for bankruptcy. How can they continue to do shady deals like this and not be held accountable? It is not like I am returning a product I don't like. I am being overcharged with printed confirmations to prove it! I gave them a debit card number and I am afraid that my only choice will be to change my bank account in hopes to stop them before they deduct the inflated order amount. Can't the attorney general or Better Business Bureau halt these practices by this company?

I ordered a dress from Spiegel and when it came, they packed the wrong item in the bag. I tried to contact them six times. Whenever I call them, I would be on the phone for 1 hour and 30 minutes. No one would answer so I would finally just hang up. I want my dress or my money as soon as possible.

I returned the items to both companies and was due a credit on my card. I was told that they were in bankruptcy and that I would be notified by mail and email by the end of September on how to file a claim. Neither has happened, and now, it's September 12th, and I am told that the deadline was on September 9th! I called today and was told the above. My items were returned in April! I have called at least 20 times since then and have been told the same information that I would be contacted as to how to get my 444 back! Now, customer service said, "Well, too bad." They owe me over $100.00 but only gave me a website to check, which gives me no options!

I ordered an item a month ago from Spiegel. They say they shipped it over three weeks ago, but UPS never got it. They only got shipping information. I've made multiple calls (the last one I waited an hour and fifteen minutes and then was disconnected) and sent multiple emails. They basically told me it is the vendor's fault, but won't give me the vendor's info and won't cancel the order. They fell all over themselves charging me for this item, but have outright refused to resolve it in any way.

They talked me into a gift card but they will not honor it or give me a refund. I have been robbed by Spiegel of $80.00.

I bought a dress and a bolero in May which I returned within a couple of weeks. I used the Spiegel credit card to pay and I received a confirmation that they did indeed process my return, but cannot credit my card since they filed Chapter 11. So I now have $300 on my credit card and no merchandise to show for it.

They are still selling the dress outfit online and they could very well be selling the exact dress I returned, making another $300 off it! So basically they filed Chapter 11, kept my dress, and my money!

I returned two items worth approximately $60 on June 3, 2011. I never received a refund as the company had filed bankruptcy. The new Spiegel said I was supposed to receive something in the mail to file a claim by the end of July and never did. Customer service will not give me any information. l lost $60.

I returned my order on June 15, 2011. Spiegel was trying to claim that they didn't receive the package. Since I have the receipt with delivery confirmation number, they promised to send me a confirmation about my return.

It never happened. I was trying to call them many times but couldn't receive any information.

Speigel not returning my money. I called my American Express Card and they are making a case for me.

I did an order on May 2011 with this company Spiegel and I return all the items bacause its was big. I have called several times and they told me something about bankruptcy. I just want my money back . I trust in this company im very angry

In February of 2011, I purchased several items from Spiegel catalog, which was charged to my Newport News credit card. When the items arrived, they were not as expected, so I immediately sent them back UPS as instructed.

I contacted Spiegel customer service via email first and it was confirmed that my return was received and would be processed within two billing cycles.

Another two months passed. I called customer service this time and again was told my account was credited in June (took them from February to June to credit an order); however, I just received my July/Aug bill from Newport News and the credit has not been applied! The amount is over $300, which I do not plan to pay. I have emailed them, to which I never received a response and have again tried calling their customer service number, but can't get through (comes on line that all circuits are busy). I am at my wit's end trying to get this resolved!

As I have had credit problems in the past due to a divorce, I do not want to not pay my bill with Newport News over this and have my credit further impacted. Is there any place I can contact to get this resolved? I will never shop at Spiegel again!

i returned a bathing suit in april 2011 and was never credited my money on my debit card. i continued to call them for months and was given a run around until i heard that they went bankrupted. now they are the ones that owe me 63.00 i owe them nothing and i get a bill for 9.07 in the mail and it say my account is dilinquent. the only account i have with them is the money they owe me. i believe they are doing something ilegal with their books i have all my proof on the return and they even acknowled they received it. i guess the 9.07 bill is a charge for the 200 times i have called them. now i believe when my phone number shows up they know who is calling and they just dont p/u the phone. something fishy is going on beside their bankruptcy. and it should be looked into

I purchased two items from the catalog and returned them. This was in April. I spoke to someone in June about the fact I was never credited for the returns. He said it would be taken care of. As of to date, they haven't taken care of the return and I am continuing to pay for items I do not have. I have paid already more than I have received. If I don't make the payments, it will show up on my credit report. This isn't right, to me it is theft!

I purchased a leather jacket in January 2011 and my card was charged $157.93 on 1/23/11. I returned the merchandise within 15 days (30 day return policy). As of today 07/27/11, I have not receive a credit/refund for my returned merchandise. I called them numerous times and I was told that I will get the credit within 3 weeks. I sent them numerous e-mail and a letter of complaint to the CEO of the Spiegel Company. I have not receive any response from the company. I just need my account credited back for the mount of $157.93. I tried to call them today and the line was always busy.

On 07/07/11, I called about my return of $325.93 that I have been patiently waiting for since March. They were dresses that I returned that did not fit. They were purchased in hopes to be the right dress for my college graduation. I never received a letter stating the final decision Spiegel decided to make. I am a 34-year old, single mother of 2. This may not be a lot of money to some (Spiegel); but this is money I need. How can you take my money and the returned merchandise? How is this right to the consumers? How can our rights be ignored? Can the CEO of Spiegel, please, visit with my children to let them know why we all must suffer -- as I am sure they are not? This is not how we should be treated.

Like others, I placed an order in April 2011 for several pieces of clothing totaling over $200. The clothing looked nothing like what was pictured so I sent it back.

I called and they said merchandise was received but would take two billing cycles to process. I waited and still no refund. I called today and they said I will not get a refund or a gift card for that amount and that they went into bankruptcy as of June 7th, which was way after I placed the order.

From what I have read, they knew about this bankruptcy well before merchandise was ordered and should have told customers that there would be no returns. This would have given the customer the choice to whether or not buy from them. They have deliberately stolen from customers and I can not believe the government is allowing them to continue to do this and to operate.

Something needs to be done to protect us. I worked very hard for that $240+ and can not afford to throw money away like this. Why are we not protected? We should at least get that amount back in merchandise.

I placed an order for two three piece spring suits and a pair of shoes. I received the shoes and the top for each suit in one shipment. It was said that the suit jackets and pants were on back ordered and would be shipped in approximately 2 weeks. A month came and went and when I called, they said that the suits were no longer available. I sent back the tops and shoes as they were no use to me. I have been waiting for a credit to my account for these items and was told that the company is in bankruptcy and I will still have to pay for these returned items.

I ordered using a "Living Social" coupon for $50 (paid $25) which was about to expire. One item was$15, the other was $27. With shipping, etc., it came to $47 or so. I received the $15-dollar item and was notified that the other item was no longer available, and my shipping had been "adjusted". There was no mention of the remainder of the credit. I sent a note, and the response was a copy of bankruptcy info. I have tried to call but have been on-hold for up to an hour.

I have a story similar to all of the others. I returned merchandise (hundreds of dollars worth) during the winter. I have been calling and pleading for the credit to be posted to my account. In the meantime, I have to pay the minimum payment (including finance charges) to keep my account from falling into delinquency. (By the way, the merchandise I returned would more than wipe out my balance.) So, not only does Spiegel have my merchandise and my money, I am being forced to pay the company additional money to keep my credit history pure. This could end up costing me $1,000 or more by the time I'm done. In addition, everytime I called, I was promised things would be taken care of. When I called yesterday, I was told about the bankruptcy, but no official communication yet from the company. Nice way to do business. Next time I'm tempted to order something, I'll buy it off the back of a truck. I believe it would be a safer way to go.

I ordered clothing on May 3, 2011, and returned the skirt immediately due to poor fit. They received it May 12, according to the shipper, but never refunded my money. Numerous phone calls to check the status of the return, starting around May 30 yielded nothing but empty promises that the return was being processed and they had 2 billing cycles in which to credit me. Received notice of bankruptcy just before the 2 billing cycles had expired. No word of the impending bankruptcy that they were planning since at least March 1 when I inquired on the refund. In spite of what customer service is telling everyone, NO CASH REFUND IS PROPOSED!

The proposed buyer only has to provide store credit which must be used within a year of your original purchase. Of their more than $80 million in debt, more than $25 million is to customers they owe refunds towards, but no one appears to be representing our interests as debtors. Here's a good article on the bankruptcy: http://seekingalpha.com/instablog/623138-randall-reese/184718-signature-styles-spiegel-newport-news-shape-fx-brands-files-for-chapter-11-with-deal-to-sell-all-assets

I returned two items on 3/17, and have not received acknowledgement that 'you've received these items', nor have I received any information regarding the processing of my return. I have sent 10 e-mails with no response; and I have also been on-hold on their "customer service" phone line on 4 occasions, for over 45 minutes each time.

Ordered and recieved a dress 2/13/11, returned dress 2/16/11, no refund to my charge card of $104.94 after 4 letters, 6 calls and 2 e-mails.

Much like everyone else I purchased item in January 2011 and immediately returned it. Still no refund. Was told about the bankruptcy and that I would not get refund. They would not return my item. Fair??? They charged my account...won't give refund and ...won't give me item back? Sounds like they stole from me and have committed a continuous fraud. Criminal responsibility?? Why isn't anyone looking into filing charges??? Why isn't the government (Federal or local) taking action? Where is my notice that bankruptcy has been filed from the court??? Representative indicated that they have no legal department??? Say what???

Ordered and jacket 2/11 and returned it on 3/8/11. Still no credit. They received the item on 3/10/11. I was told in April needed to wait 2 billing cycles. Today I called customer service and was told they filed bankruptcy on 6/7/11 and the courts have to approved any refunds and it'll take a couple of months. Unacceptable. They couldn't let anyone know this? What if the courst don't approve the refund? $90..and no merchandise.

Purchased bathing suit in March, returned to Spiegel on March 21 for refund. Numerous phone calls and e-mails no refund. Told many stories why it has not been refunded finally told it was processed on June 2,2011 allow 10 days to be credited to your account.Called today because not credited and was told Spiegel filed for bankruptcy on June 7th. No refund

I show the items received by their warehouse but when I called customer service I was told I would not receive a refund for several months because the company filed for Bankruptcy and are protected by the courts. I was told I would have to wait until everything was settled in court. I was ripped off and want my money back or at least a replacement of items in merchandise equaling $242.

I returned an item by UPS at my expense on March 18 for a refund of $59. I have called several times,received varying responses, emailed customer service, received more vague responses and still have not received my refund after 12 weeks. I just want my money back.

Returned merchandise end of Feb. Was told it takes 4 weeks to process, then 2 billing cycles to issue refund. Called 2X in May, was told I would get a return email within 48 hours-nothing. Sent my own email, was told they are "experiencing difficulties". Sent another email, they won't respond. They owe me over $100-.

I cannot get my money refunded and it was returned to Spiegel and accepted by them on April 28, 2011. Customer service does not give any satisfaction and will not give a number to corporate office. They owe me over $65.00. I need the money as in today's times there is no reason for me to lose the money owed to me.

I returned a bathing suit to Spiegel. They received the return on April 28. Whenever I call to find out where my credit is to my debit/credit card. First I was told it take a billing cycle. Now that has passed, they say it can take up to two or three billing cycles. I asked them if they were giving me interest on my money. I asked to speak to corporate office and they told me there is no number for them. I cannot get any satisfaction or my money back. I also told them I was going to call channel 4 and channel 7 news here in NY but customer service just doesn't care. They owe me over $60 and I need and want my money. Please help if you can.

Just like many others here, I ordered two pair of pants on 2/24 and received them the next week. Of course the money was removed immediately from my account. They did not fit and I returned them the next day. UPS records show receipt on March 16. It is May 31 and I have still not received my refund. I have emailed and called (I call at least once a week) and receive a new excuse every time. I tell them this is ridiculous and am told, very pleasantly, how sorry they are and that "x, y, z" will be done (message sent to someone, someone will call me back, etc.) They would not give me a direct number to call or any name of anyone to talk to. I will never order from Spiegel again, but what can we do to get our money back??? I am ready to take some kind of legal action but I don't even know where to begin. Its our money and they are just sitting on it. ANyone have any ideas?

I made a purchase on Feb 24, 2011. I returned the item, and tracking shows the return was received by them on March10, 2011. By the end of March, there's still no credit to my MasterCard. I called to Customer Service, Warren stated that return was received on Mar 16 and it takes 1 to 2 months for a refund to credit. After pitching a fit, he assured me that it would post to my account by April 16. On April 25, Capital One had not received refund/credit.

On the same day, Colleen said they would expedite the refund and I would receive an email in 24-72 hrs. On April 28, no email, no credit were posted to my card. I called Spiegel again, they claimed the refund to card was sent on April 27 in the amount of $119.80. Capital One has no refund/credit pending as of April 28. I just read an entire page of similar complaints on this company. I also just filed with Capital One a dispute on this charge.

Holsted sent me some trial piece of jewelry. I returned it. Now they have sent me another with the expectation that I should pay them $49 for this thing that I don't want. I can't seem to find anyone that can help stop them.

Ordered a jacket online on 2/25/2011. The description and photo misrepresented the item as a regular lengths sleeve. Received on 3/1, the sleeves barely reached my elbows. Contacted Spiegel immediately and was told I would get immediate refund and free shipping. As of today after multiple calls and emails, there is no money. Spiegel acknowledges that they received the item on 3/4 but the refund is still promised in the next billing cycle.

I ordered four items from Spiegel.com on March 10, 2011. Three were available and I received them on March 16. On March 17, I returned the entire order according to Spiegel's return instructions, using the UPS return table that accompanied the order. Despite three emails and 2 phone calls, I still do not have a refund - 4 weeks later. While Spiegel confirms via telephone that they have received the returns, they cannot be bothered to make any efforts to process them any sooner than 4 - 6 weeks from the date of the return. If they can deliver an order to me in 7 days, why can they not reverse that order and refund the costs to me in seven days? How much interest do you think Spiegel is making on its customers' money it withholds? This is pure fraud and theft.

Four months after I returned merchandise, I still have not received credit. I have called every month and followed up with emails, to no avail. I just received an email stating I my card was credited. I went to the bank website and no credits were there. I also received another email stating the credit would be less than the original cost of the merchandise even though everything was returned beautifully packaged, within two days of receipt.

My card was charged on 12-1-10 for the merchandise, and it was back in their hands on 12-26-10, same packaging and never worn (didn't fit). On March 15th, my card had still not been credited. This is a card which is PIF every month and I have had to make small payments, plus interest, pending credit for a return which was months ago! To say nothing of all the time on the phone and internet trying to get it resolved. Now I am cruising through complaint websites and anything that might help get my card credited.

I purchased an item back in February and I returned it and they then processed my return on the 16th of February. Since that time, I have been waiting for my refund to be credited back to my debit card. They keep giving me the run around saying that I should see it in 3-5 days. Then after that time, I call the customer service department and they tell me that it has not been processed yet. I don't know what happened to Spiegel, I have never had a problem like this before.

Years ago, they would refund your money right away and now it's like pulling teeth. All I want is my $114 that I paid for the item I ordered. I went on Facebook and found out that there are several people who have dealt with this company and feel the same way I do. I have all the documentation via email and who I spoke with and what day it was so if you need any further information, I will gladly send it. I have already reported them to the BBB but I haven't heard anything yet. I think it is terrible that they are treating people this way. I need my money. We are living in a recession and I don't know why they won't give it to me. They have my dress, I just want my money back.

I purchased five pieces of merchandise in 2008 that did not fit. I lost the paperwork to send the merchandise back and did not. I called over a month ago to talk with a Spiegel representative and told her I had merchandise, with the tags still on them, that I needed to return for another size. They still sell the same merchandise. She told me, yes, and sent me a mailing label to send the merchandise back. I received the label and sent back five pieces of merchandise--all brand new--with the tags still hanging on them. I called after a week to make sure that they received the merchandise and they had. I then received an email stating that Spiegel were unable to accept my merchandise due to the age.

I called and talked with Earl ** and told him that the representative told me to send the merchandise back even though they were purchased in 2008. He stated that the representative should not have told me that and that I could send further concerns to the corporate office. I received an email from a Deborah **, an account specialist, who apologized to me for the Spiegel representative who gave me the wrong information and sent the mailing label. She wrote that they did not process credits for items that were purchased three to four years ago, although I was not asking for a credit. She stated that the items had no cash value and that she was forwarding a request to the returns department to have the items returned back to me.

However, the items were never returned after me sending several emails and making calls to the returns department. I learned that my merchandise was donated to charity and that Spiegel was sending me $5 gift cards, one for each piece of merchandise that I returned to them. Never did they inform me of such until after many calls and emails. How could they donate my merchandise to anyone without my consent? When I asked this question, I was told they did not pay to have the merchandise shipped back to customers. I asked them, "Then why was I not informed so that I could pay the postage myself?" They could not answer.

I complained to the Office of the President, Michael ** and received no support--justifying the actions of its employees. He stated that he is sorry if the resolution does not meet my satisfaction, but it is the only one that they are prepared to offer at this time. Also, stating that he understand I was informed via email that the items would be returned to me. I cannot believe a company can get away with this kind of behavior! It was all brand new with tags! All this information was explained to the Spiegel representative who agreed to take the merchandise back and even sent the mailing label.

Spiegel's actions are very unprofessional and not fair to me. I have lost over $ 400.00 in merchandise and did not receive the gift cards, nor do I want the gift cards. I will never purchase anything from this company again and hope that others will do the same. I have all the supporting documentation, emails, mailing label, to support my claim.

I order items from Spiegel. After seeing the quality of the merchandise, I returned the merchandise. Spiegel received the merchandise on 1/12/11 and gives me an excuse every time I call about the refund. They are telling me 2-3 billing cycles. Well, I used my debit card and there is no billing cycle. I want my $118 back from Spiegel. I had to buy the items elsewhere and I need my money. How do they get away with this stuff? I am not the only one that this has happened to.

I called and e-mailed both protesting the amount being charged to my credit card. The person I talked with then told me she couldn't find the promotion and, therefore, the amount could not be changed. I asked to cancel the order then and was told it was already being processed and could not be canceled. I then told her I would refuse it and she told me not to do that because it was only insured to my destination, not the return.

She told me to accept the order and use the return label to send it back. I also have an e-mail with these instructions. I was told Spiegel's insurance would then cover it. I did exactly as instructed. I heard nothing back for almost six weeks and then Spiegel e-mailed me that my account was delinquent and I owed the amount of the order. I e-mailed back that I didn't have a Spiegel account and the amount had been charged to another credit card. Spiegel e-mailed back confirming the charge to my credit card on May 13 and apologized for any inconvenience.

I heard nothing from them until August when they again dunned me for the amount. I sent an e-mail to which they replied they would be addressing the matter within one day. I also talked with a representative who told me she could find no record of the return. I suggested they check the label they sent me and try to track it and if they didn't locate it, they should file for reimbursement from the carrier. She also told me she would check into it and get back to me. That's the last direct contact I had with Spiegel. However, this month a collection company has sent me two notices and called me at night.

Since Spiegel turned over the amount to I.C. Systems, the burden of proof has been put on me. The collection company tells me I should send them the payment and then try to collect from Spiegel. Otherwise, they will turn it over to my credit record. They basically tell me they can do nothing but, at the same time, they want complete documentation. I sent them a three-page letter listing everything in chronological order and a copy of the e-mail where Spiegel says they charged my credit card. I'm sending copies to Spiegel but expect no action on their part. What I'm being told is I must pay for merchandise I returned to them following their exact instructions. The charge never went through on my credit card and I assumed they had reversed it when they received the return, all within the same billing cycle.

I am a concerned used-to-be customer! Spiegel needs to do a better job of timely delivery of products, refunds/ exchanges and providing correct and accurate product information. Tonight, 11/16/2010, I called Spiegel and spoke with a pleasant and professional Customer Service Representative (CSR). I explained to the CSR that I was calling to inquire about my refund for items that I purchased on 09/20/2010 and returned in late September only to be told that they were still processing the returns. During this conversation, I asked the CSR, "Why do I only have a partial credit of the items that I purchased?" To my amazement, I was informed that the amount credited back to my account on 11/01/2010 was actually for the return of a dress that was purchased on 05/05/2010. I returned the dress within in a week. There is no way it should take six months to process a return! This is absolutely insane and ludicrous! It is deplorable!

I immediately told the CSR to cancel any items that were back ordered on my September order and to immediately remove me from their mailing list. The CSR offered to take 10% off of my items to pacify me. For what, so that I can receive a winter dress in the spring that I paid for in the fall, no thanks! To add fuel to the fire, a very similar situation has happened to my mother. One last note, I have also experienced trying to order a product that exists in the catalog but does not exist on their website or in their warehouse.

I was told that the product never existed!' Then why was there a picture of the item in the catalog. Spiegel, we are the customer/consumer and without us, there would be no you. It would be wise to take this into consideration. I am not the only customer who feels this way. There are many reviews on consumer website ****. You should consider placing quality control systems and mechanisms in place in the warehouse-processing unit to ensure timely processing of returns and refunds. Quality merchandise without quality service is less than optimal!

Like everyone else on this board, I ordered merchandise twice, one week apart. I returned one item from each order and sent the returns back about a week apart as well. They said one was received on July 1 and the other August 4. I have called three times. Each time the rep told me there was a problem with the warehouse processing the return and my credit would be issued on Monday. That was three weeks in a row. So far it has been over 3.5 months on my first return and almost 3 months on my second. I asked to speak to a manager and I was told that there was no manager available.

I am very disappointed to see this website filled with the same complaints, and all within the similar time period of the spring/summer months. It leads me to believe that the summers are slow, so they are holding our money in order to show better quarterly earnings. I was so excited to order from Spiegel. As a new mom and a working mom, I barely have time to shop. I told all my friends how great it was, and that I loved my new purchases. I will now share this with all my friends online and warn them of the deceptive trade practices. They owe me money. I have had to spend my 15-minute breaks at work to try to follow up on this.

After harassing Spiegel for several months, they issued a refund in the amount of $61.05 although the refund was supposed to be $73.99. I finally just called my credit card company and disputed the charges. They can deal with them! I am so aggravated by dealing with this company that I have started a Facebook complaint page to become a burr under their saddle until they start treating their customers right!

Please like my page on Facebook, add your story by posting it on the wall and then share it with your friends. They will not be happy about that! If Spiegel is going to treat their customers like this, people deserve to know the truth. If we get enough people complaining on the world's most highly visited site, they will fix these issues for all of their customers. Join my page by liking it, add your story, and then share it with your friends. Please. ****.

Returned mail-order to Spiegel and received email from them that items had been received. Now has been 10 weeks and are still waiting for credit/refund. Called customer service, sent emails, etc. Customer service says, they will make note of the problem, but cannot fix it from their end. The problem-- I cannot get my money back! This has got to be illegal! Caused me a lot of time and frustrations, and I am without my money. Speigel has the product and my money.

I have already posted my horrible experience with Spiegel, but may I suggest that if you have a problem with them, that you post it to their Facebook page as I have done. If they're going to treat their customers like this, we need to use the power of social media to put pressure on them to change their refund practices immediately. Angry consumers unite!

I purchased a top and a skirt online and I was unhappy with the quality when I received it. Although it was pictured together online, implying it was a set, the fabrics were of different types and colors. Both were thin and of poor quality. It is more like a cheap t-shirt material than a nice skirt set. Since I paid over $90 for it, I wasn't impressed. I returned it promptly, it has now been over 2 1/2 months, and I still have not been credited for the purchase although I received a confirmation via email that they received it and I have called them repeatedly. I will never purchase from Spiegel again after this fiasco.

In the world of computers, inventory management and a down economy where retailers are vying for our dollars, they should know better. I honestly think that they were hoping I would just forget about it but shame on you, Spiegel. I have completely hanged my mind about the type of company you really are. Your name used to be associated in my mind with quality. But now, I associate it with low quality products, poor customer service and lack of concern about your customers and their perception of your company. You are failed.

I ordered a dress online. The dress did not fit properly and I mailed it back within a week of receiving (June 16). Spiegel Customer Service sent me an email indicating they had received my return and were processing it. It said that my credit may take up to 2 billing cycles. Today is September 8 and I had heard nothing from Spiegel.

I called their Customer Service line and spoke to Marie. She indicated that my item was received in their warehouse and was being processed. I said your email indicated it would be up to 2 billing cycles but here I am at 2 and a half billing cycles. I said I wonder if I had not called if my return would ever have been addressed? She was silent. I requested to speak with a supervisor. She said they did not have one working at the time of my call. I asked for a phone number and name of a supervisor to contact to discuss my displeasure. She simply said that she had sent an email to the warehouse letting them know I was unhappy.

I said, "Well, who would that be?". She said, "I don't have a name for you". So I insisted on getting a name and phone number for the supervisor at her location. She said they will be in tomorrow and I can call then. She refused to give me a name of someone to speak with. Shame on you Spiegel! I will not buy anything from your company again. This is very unfortunate since I love to buy clothes.

I returned some pieces of merchandise I ordered in May, 2010. The items were not the right size for me and they were returned in a timely fashion (within 1 month) and in their correct packaging. I have yet to see my refund. I called customer service because they didn't respond to my email and they said that they had the return! Incredible! Were they planning on just keeping my money. They need to be charged with fraud because there are many similar complaints about them.

I placed an order of $68 in May 2010. I returned all the order on June 28, 2010. In the meantime, I paid $11 for the first payment and $10 to return it. In the meantime, I was charged two late fees of $25 and the bank, WFNB, called and said that I had to pay $18 to stay out of collection. I am so mad about this. I also called WFNB, their bank, and they say that they do not take off late charges. Spiegel also claim that they gave a credit of $92, which I have not seen on my statement. As of today, 1 Sept 10, I owe $126! What do I do now to get this to a $0 balance? I have no merchandise to show for this. Can they charge you like this? Please help!

Their website states to: "Allow up to 30 days for us to receive and process your return.

Adjustments to credit cards should appear within two billing cycles." It has been 90 days! This is the second time on 2 separate orders that I have had this go around with Spiegel on getting my account credited back. This type of poor customer service is unacceptable to me and I will no longer be patronizing this company.

Still trying to get my account credited back some 3 months later! Totally unacceptable! The inconvenience of having to make a minimum payment on an otherwise zero balance account if Spiegel would do what they are suppose to do in the first place and credit accounts back in a timely and sufficient manner and the inconvenience of waiting up to 90 days to receive your money back via check/snail mail for overpayment on account.

I purchased a jacket in May from Spiegel. I promptly returned the jacket. I still have not received a refund/credit to my credit card purchase. I communicated with Spiegel and was told that credit may take two months. I confirmed with my credit card company that Spiegel has not submitted the credit. I have never experienced this with any merchant. Based on my experience, I believe Spiegel must be employing "creative accounting", cooking the books, and their business practices need to be investigated by authorities empowered to penalize Spiegel for their outrageous business practices. Unless your credit card company holds interest charges on pending credits, you will pay interest on your "unpaid" balance.

I returned items that did not fit. The total cost was over $350. I called several times about refund delay. I was told it would take 2 months. I called again and was told it would take 2 months. I called again and was told I would get the refund in 3 days. I was refunded $19+. I called again and was told it takes 7 to 10 business days for refunds over $250. On the 10th business day, I was told it would take another 4 days. I talked with a manager who lamented the fact that emails sent weeks ago had gone unanswered and that I was promised an inaccurate refund schedule. He will look into it. Nice guy. Nice hasn't got me anywhere with Spiegel. I will never use again. I had too much time, energy, and cell minutes spent on Spiegel. Order only what you are 100% certain that you will not return.

I ordered a bathing suit on line the 2nd week of March. When I received it, (FX brand) the zipper was flimsy and broke when I used it. Sent back within a week. After first week of May, I have yet to receive my refund. Spiegel shouldn't be allowed to operate under its current business practices. It's unfair to the consumer to 'hold' their money for the extraordinary amount of time they do after a return, which their website claims is easy.

I placed an order back in February. Most of the items were available at the time of the order. 2 weeks later, I received an email that stated that over half of the items were on back order. So, I waited for the items that were in stock but they did not fit. I returned all of them within 24 hours of receiving them and called Spiegel to cancel the rest of the order as their clothes do not fit me properly. So almost 2 months later, I receive a letter stating that one of the items I returned was not in the same condition as they sent it. What!?!

They never told me what it was and the amount was not the same as any of the items as I had returned. I called and they could tell me nothing except that it takes 6 weeks to process refunds and an additional 10 days to receive the credit back. Do they think their an airline or something? I purchase clothing via online all the time and have never had this kind of an experience with an established company. I will never purchase anything from them ever again and will steer my friends and family away from them as well! Customer Service is everything without it, you will not have customer or therefore a business. I have lost $15.99 (as far as I know). But it's not the money it's the principle.

I also have waited over 8 weeks for a refund from Spiegel. I have called over 5 times and emailed them. No response from email. I filed a claim with the Attorney General. I also emailed the owner of Spiegel. I don't think any of the things prompted the refund I finally got this week. I will never do business Spiegel again. Had to wait 2 months to get a refund from Spiegel.

I returned items that were purchased in March. I was told that the items were received in the warehouse but that it would take 2 billing cycles for a refund. Completely ridiculous! They state on their website that they have "easy returns". Are they kidding? What is so "easy" about them keeping my money for 60 days? I will never buy from them again. I would not have bought in the first place if I'd known their business practices! I'm still waiting for approximately $180.00 in credit to my account.

I wish I had read all of these complaints before ordering from Spiegel. I returned items in February. They would not acknowledge they had the items until the 1st of March. I still have not received my refund. I have contacted customer service again. I have never had an issue like this when ordering items online.

I opened a Spiegel account about one year ago. In February of 2010, I received a phone call from Holsted Jewelry Co. requesting that I join a monthly jewelry club. I declined the offer and they sent me a "free" piece of jewelry; all I had to pay was the shipping. About a month later, I received a piece of jewelery and my Spiegel card was charged $47. I then called the company that sent the jewelry and they reluctantly said they would cancel the charge and credit my card with amount charged.

I then called Spiegel Company to dispute the transaction and question how the jewelry Company got the Spiegel credit card information. After a long conversation, I was given a different 800 number to call and contest the charges. I called the second number and he denied there were any charges on my account. When questioned how they had my credit card information he stated, "Someone in Spiegel sales works with Holsted and shares the credit card information." When I asked for his name, he hung up on me.

I submitted order for a total of $219.07 on 1/31/2010; credit card was charged on 2/2/2010. Items did not fit and were returned on 2/5/2010. Spiegel stated they received returned merchandise on 2/11/2010. I called Spiegel Customer Service on 4/1/2010. The Spiegel rep stated I should have received refund credit within 6 weeks (which I did not) and that she was expediting the return credit. It is now 4/5/2010, and still nothing. Spiegel should clean up their act or refrain from doing business. I have never waited this long for a return credit.

I ordered items in November and returned them in January. The first time I called I was told the refund would post to my account on 3/1/10. The second time I called I was told the refund would post to my account on 3/15/10. I called today (4/5/10) and after waiting on hold forever, I was connected to "Charlotte," the worst customer service rep. She kept talking over me and told me that I would not get a refund. Instead, I would get a store credit and that it was sent to me via email. I did not receive a gift card or email stating such.

After trying to talk and continuing to get "talked over," I asked for a supervisor. I was told that none were available. She didn't know when one would be available and that she could not put me on hold, I would have to call back. She then proceeded to rattle off a 23 digit number that was to be my "store credit" and quite curtly asked if there was anything else she could "help me with." This is not the Spiegel experience I'm used to. How sad.

I returned merchandise and was told it would take 6 weeks to process and up to 2 billing cycles to be reflected. This is outrageous. Spiegel should not be able to hold on to that money for that length of time. The website states it will take up to 30 days. Apparently, from the posting on your website, this is not an isolated case. Spiegel has their merchandise back and is holding on to my money!

I had clothes ordered from Spiegel on 2/24, then returned on 3/2. Spiegel has acknowledged that the return was received, but is quoting 6-8 weeks for refund. Since I did not initially know about the long return time, I had reordered another shipment in different sizes/colors. I had to also return part of that shipment, which was acknowledged. They also told me it would be 6-8 weeks for the second refund.

At this point, I am waiting for approximately $600 in credits. They told me it would take them 6-8 weeks to process the return and check the merchandise closely. I think this is outrageous service in this day and age. From my standpoint, it is a large sum of money that is being held for no good reason.

I purchased some clothing, due to the poor quality and fit I returned them I have proof of delivery dates and times. They are telling me that it will take 6-8 weeks to process my return. I have four returns pending. They refuse to return my money to my credit card.

I regret to say that my first shopping experience with Spiegel will be my last. I placed an order in November of 2009 and due to sizing, had to exchange the item. The item was mailed back according to post office receipt on December 26th 2009. After 5 weeks of not receiving my exchanged item and being told multiple times by Spiegel "customer service" that it would be shipping soon, I finally asked for a refund (fed up with the company).

It is now nearly 2 and a half months later and I still haven't received my credit from Spiegel, again after being told by "customer service" that it would post after the 1st of March. While trying to resolve the issue, Spiegel's customer service failed to help me and hung up on me. I finally received my refund 3.5 months later! However, Spiegel didn't refund the full amount, taking out $20. Will never order from this company or any of it's sister companies again and advise others to do the same. This is truly a company with poor business and customer service skills.

Spiegel Catalog is a rip off company and they steal your money and your time even after you purchase and return merchandise. They don't know how to honestly run a catalog and should be put out of business. I lost my but on a purchase I made and returned days later and finally my husband had to contact our attorney to get them off my credit report. They did not want to refund my purchase price, forget about the cost I spent to return the items with a tracking number to avoid any question that they signed for the returned swim suits/unworn and returned in January of 2009.

This is a scam company and consumers need to be made so aware of their tactics. It is frightening and when I receive their catalogs in the mail that I asked them not to send me. I use rubber gloves to toss them out as I am even afraid to touch them. They are dangerous to us all! My credit is impinged. They wanted their swim suits back and the cost I paid for them. Fighting them for my $100 cost me my credit score. Spiegel does not feel they should refund money to customers who buy from them and return merchandise. That is simply that. They are above the law and there is no resolve to be had! I relented and let them have my money and the suits. I got screwed!

I sent merchandise back to company for a refund, because the item did not fit. They received the merchandise on January 14, 2010. It is now March 8, 2010 and I still do not have my refund. Every time I call, I am given bogus information about when to expect a refund. I was told it takes up to 6 weeks to receive a refund. It has been more than that.

I called today, March 8, 2010 and was told the paper work will be resubmitted and I will receive my refund shortly. I asked what does that mean and they said they didn't know how long that was. I have never had a refund from anybody take this long. The thing that infuriates me the most is that, the money was taken out of my account the same day I ordered and I didn't even have the merchandise. Now they are telling me it takes up to 6 weeks or longer to receive a refund. This is totally ridiculous, and to add insult to injury they just keep lying and lying and I still do not have my money and what is worse they have the merchandise as well.

I have been purchasing products from Spiegel for the past 20 plus years. They have always been of high quality and easy to do business with, especially with regard to returned items. Just before Christmas 2009, I purchased a jacket. When I received it, it looked nothing like it did in the catalog, so I returned it as per their instructions, via UPS. As with prior orders I expected to receive an immediate refund. After waiting for weeks, I called their customer service and was told that a refund could take up to 6 weeks. I was not notified of the change in policy when I placed my order.

I returned the merchandise on 12/26/09 and after calling 4 times, my refund has not yet been processed. I received an email on 2/19 stating that it would take additional time to process my order and to please be patient. I am out of patience. I have informed them that I will never order from them again. Due to the fact that they charged my card immediately upon shipping my order, I don't think it's fair that they are allowed to hold on to customer's money for months after the merchandise is returned. I am wondering if I will actually get my money refunded.

I ordered a jacket and matching top in November 2009. Immediately upon receipt, I recognized it did not match what appeared on the website. I returned both products via FedEx. The items were received by Spiegel on December 9, 2009. I was initially told it would take 2 weeks for my refund to process. When I followed up, I was told the customer rep had been incorrect that it takes 4 weeks for refunds. Upon checking after 4, I was told 6 weeks and 2 more weeks for the refund to process. It is now January 25, 2010 and I have yet to receive a refund. I will never order from Spiegel and would recommend no one else orders from them. Spiegel still owes me $103.00!

Spiegel has had me waiting for a refund for over 2 months now. i am only getting back 23 dollars and they took 41 off my credit card for a cheap dollar store sweater that was falling apart, I returned. On top of all this they tell me it can take up to another 2 months to see the refund on my credit card. 4 months? This company won't give me my full refund after all these months i'm still waiting for a refund. I will never shop here again. reported to BBB

Let me just add to the litany of complaints against Speigel. I, too, have experienced the horror of their return practices earlier this summer. Everything posted on this page about their borderline fraudulent return practices is true, so I won't repeat it here, other than to say that after my experience, I vowed never to shop there again. Unfortunately, I was reeled back in by an tempting catalogue!

Here's a new Speigel scam to watch out for: I ordered three items (all advertised at a "special sale price") for a special occasion. All three items were listed as "back-ordered".

Everytime I checked on the status of the order, the expected ship date was pushed further back. I waited patiently as the date of the special occasion came and went. Finally, I contacted Speigel via email to cancel the order. They did not acknowledge my request; however, the very next day, I received an email that my order had shipped. However, the shipment was to include only two of the three items (and the missing third item is crucial to the "outfit"). In addition, my credit card was charged full price instead of the sale price. Finally, from tracking the progress of the shipment on UPS' website, it took five days from the time Speigel claimed to have "shipped" the items for UPS to even receive the billing information to begin the shipping process.

Speigel used to be a company of quality and reputation, and I am saddened by their demise into shady business practices and absolute disrespect for their loyal customers. I will never, ever, ever purchase anything from them again. EVER.

I am beyond frustrated, because I know what to expect when I attempt to return this purchase.

Another month later I called to find out where my refund was and the representative said it would be posting that day. Their policy stated that refunds would be received in 4 to 6 weeks, but I am still awaiting evidence that the refund has been issued to my credit card 8 weeks later. Whether a mistake occurred or something more sinister, I will never order another thing from this company.

I placed an order for 2 dresses on Sept. 17; one was on backorder. A package arrived within the 3-7 days ship time specified. Only it was for an orange leather vest that I did not order. So I packed it up, shipped it back, and now more than a month later, I can't get a straight answer on 1) when I will receive an exchange or a refund, 2) what day they received the vest back or confirmation that they did (I get different answers depending upon to whom I phone), and 3) whether or not I can cancel both dresses since I will not need them or want them in the 6-8 weeks that I am told to wait every time I call. I also cannot use the 'order status' feature on their website even though I have the correct customer number and invoice number. Never, ever again will I order from this company. I am also considering getting my credit card company involved to dispute the entire charge, since I now have NOTHING and they have my $$$.

Dealing with CS is like talking into black hole. Why can't they provide documentation of the credits back to card, etc. They don't want anyone scrutinizing their accounting! I am certain I have not been credited with proper amount. With sale prices, etc. how do you know and they won't provide accounting?

I made two separate purchases from Spiegel in a short span of time. In the first order I purchased 2 skirts, in the second order I purchased one more skirt and a pair of pants. When I received the second order I decided I didn't like either of the items, and I returned them along with one of the skirts from the first order. I returned them about three weeks ago, they hadn't sent the return label with the first order, so I had to wait for them to send it.

When I received it I just sent all three items back in the same package in effort to save time and money. I dropped it off at the post office on my way to work about a month ago, I was in a hurry and neglected to get a confirmation number, and was taken care of by the only guy in the entire USPS that does not try to sell you everything under the sun, but, I neglected to get it, so that's my fault. I think, however, since I used the label that they sent me pre-addressed, that is safe to say it was addressed correctly. I also think it is fair to assume that Five weeks later, they have received it, and likely returned it to inventory.

I, however, have not received a single cent in return. I have called and been brushed off, being told to call back another time, after waiting for 15 minutes to speak even to that person. I have sent emails, which I do not receive responses to. I do continue to receive their ads in my email no matter how many times I ask to be taken off of their many lists. They have about 100 dollars of my money that I want back. The one skirt that I did keep, it was long and red, I wore it about 4 times. I washed it according to the instructions. It is not so long anymore, and not so red. It looks old and worn after just a few wearings and washings, it's horrible. I would send it back, but I know that I am just sending it into a void with the others. It's clear that I'm not getting my money back at this point. Never purchasing from Spiegel again is an obvious result of my experience, but it does not replace my time or money. Hopefully this can save others from the same experience that I have had. Never shop with Spiegel, and beware, they sell on Amazon as well, how I don't know, but they do.

Here are the facts...On 6/8/09 I ordered 3 dresses. On 7/3/09, they received my return package containing 2 dresses. On 8/5/09, by e-mail they said the refund would take 4-6 weeks. On 8/7/09, by e-mail they said the refund would take at least 6 weeks. On 8/25/09, by e-mail they promised me a manual refund. On 8/31/09, by e-mail I requested the manual refund. On 8/31/09, by e-mail they lied and said they got my package on 7/28/09 and it would take 6 weeks for the refund.

On 9/1/09, by phone they said the refund would take 3 days. On 9/4/09, by e-mail they lied and told me they didn't receive the return within 30 days so they offered me a gift certificate. On 9/4/09, by phone they acknowledged the mistake and said they'd give me a refund within 5 days. When I asked to talk to someone else, I was then transferred to a different person who tells me the refund will take 7-10 days.

Unfortunately, it hasn't reached my account, so I ask to speak to the Account Manager that told Nancy on 9/4/09 that I would get the credit within 5 days. She told me to hold again for more than two minutes. Finally, Michelle (Badge 71707) comes on the line and tells me that I will see the credit within 7-10 business days. When I asked her to send me that in writing via e-mail that I would receive a credit to my credit card within 7-10 days, she said when it's processed you'll get an e-mail telling you it will be 7-10 days.

I GIVE UP! I cannot believe they get away with this. It's obviously intentional judging by all the other complaints about the same darn thing!

They've basically stolen $151 of my money as far as I'm concerned and I have lost any hope of getting it back. Unfortunately, it seems that there is nothing I can do. I'm sick of sending e-mails that are ignored and talking with people who lie - promising over and over that "I will get my refund in 3 days" or "5 days" or "7-10 days" or "6-8 weeks". All lies lies lies!

On 08/09/2009 I order a white linen dress for my upcoming wedding on 08/26/09, my now husband paid for the dress with his cc. I needed the dress at least 3 days before the wedding for alteration, need less to say the dress didn't arrive until 08/25/2009 which was too late. During the time I awaited the dress my husband and I called daily and inquired about the status, we were not given a tracking number only rude CSR's who at times seem to be working out of their homes ( because of the echoing and background nosies).

The dress was returned on 08/27/09 before we left for our honeymoon, a called was place on 09/10/2009 to track the process, it was confirmed that the dress was recv'd in the "warehouse" (whatever that is) and I was told after being hung up on serveral occasions that since I am only the wife I can not call about the status of the order, but this is the funny part I called and placed the order with my husbands cc.

Finally I was told to expect a refund on 10/02/2009. So now we wait, I have shopped with Speigel years ago and never recall the unprofessionalism that I have recently expericened. WE WILL NEVER SHOP SPEIGEL EVEN IF THEY ARE GIVING IT AWAY FOR FREE!

June 23, 2009 I place and order and I have proof of that date to be shipped to me in 3 days express shipping, cost 10.00 plus 21.99 regular shipping. I received the order after three days. I order eight items total cost 264.88, and they took from my credit card 274.88 on June 24, 2009.I looked over the items to notice that the majority of the items I didn't like.

So I packed them up and drop them off at UPS on Monday July 6, 2009 3:19pm and I have a receipt of the drop off. For as my proof of delivery Spiegel received it July 8, 2009 at 5:43am signed by TAZWELL location dock. My first call to Spiegel was 13 July 2009 and it was told to me that it has not reached the process area located in the warehouse.. I politely said ok and when do you think it will get there she replied in 6wks. So I said thank you.

Called back August 7, and she told me that I would be credit 240.94 in seven days and I asked her will it be put back on my credit card and she said yes although that total didn't sound right. In seven days 14 August 2009 It was not put back on my credit card. 20 August 2009 I spoke to a man this time and I explain to him what was going on and he said he will do a referral and try to get this done and send me and email so I gave him my email address but I received no email.

25 August 2009 I spoke with a Mitchelle and she just came out and told me I will not receive it till two billing cycles.I ask her what is going on this is not right I would like to speak to a supervisor and she stated that no supervisor was there and I will receive a call within 2-3 business days I told her I do not have and account with them for them to do this. I got the call with her telling me that it take 6 wks for my return but they had the items in there possession 8 July 2009 and by that time it was 5wks and 5days this was a voicemail she had left.

So I called again and it was told to me that I would get my credit on 11 September 2009 so I told her what or you all trying to do get interest or what and that I will be calling my bank about the issue. Then I received this email with them telling me that they are going to give me a credit in the store I do not want anything out of there store I want my money back on my credit card. I needed that money back on my credit card to pay my electric bill.

I ordered a swim suit 8/5/09. I was leaving for the beach that Sun. so I opted for express shipping. The CSR that I spoke w/ assured me it was not on back order and I would recieve it by Fri. Needless to say I did not. I called and the CSR I spoke to then told me I should recieve it by Sat. Sat. came and went w/ no shipment.

Sun. I called the CSR I spoke w/ was very rude, as was everyone I spoke with, and told me the suit had been on back order and was shipped regular mail. I was leaving that evening and had to go buy another suit wich is hard for me because I have a long to torso. At any rate I called to see about getting a refund. The account specialist I talked to told me I would recieve a refund in 7 to 10 business days, and when I returned from vacation just send the suit back.

I never recieved a refund so I called to inquire about it 8/22/09. I eventually spoke w/ the account specialist Leann. She was very rude. Speaking over me,and not listening. She hung up on me three times. She told me I had to send the product back before I could recieve a refund. I understood that, but since the other rep. had told me something different I asked for the previous reps. name and empl. ID #. She first told me she didn't have the info.

After I told her I worked as a CSR in college and I knew she had access to that info she told me she couldn't give it to me and hung up on me again. I called and decided to record her unprofessional attitude. I informed her I was going to record the call for my protection, and she said she had to end the call and hung up on me again.

This is the most unproffessional company I have ever dealt with. I will never order anything else from spiegel or Newport News, and will advise my friends and family of my experience. My husband's cousin is Married to A. Spiegel and I will be informing him of the situation as well.

I ordered a swimsuit from Spiegel catalog on 6/21, and was charged for it that day. It did not fit and I returned it the day I received it, 6/26. The UPS tracking shows it was received at Spiegel on 7/1 and today is 8/18 and they are still telling me it will be a week or 2 before I am credited for it. THIS IS TOTALLY UNACCEPTABLE! I have called numerous times and that is always the answer - a week or 2.

Today I asked to speak to a supervisor and a woman named LeAnne who claimed to be management proceeded to talk over me the entire time I was explaining and just kept saying that their company policy is 6-8 weeks on a return, even though their website states 30 days to process a return. In addition, she could not have been more rude and when I asked to speak to HER supervisor, she advised me she doesn't have one. She gave me the mailing address for the CEO and I would suggest everyone who is complaining on this website send a letter to this woman, although I doubt you will get a response since they don't even respond to the online customer service forms which I have sent twice.

At any rate, the CEO is Geralynn Madonna 5000 Cityline Rd Hampton, VA 23661. The refund situation is bad enough, but the rudeness of their customer service agents is beyond belief. I work for a catalog/online company myself and we would be fired if we treated customers like this and if our refund process took 2 months, we would have no customers.

Hopefully people will stop shopping at Spiegel as well as I know I will! They have had the use of my $61.44 since 6/21 so now 2 months and I could have used those funds to purchase a different bathing suit if they had been available to me.

If I was to pay a credit card bill late, I would certainly be charged a late fee. If Spiegel can orchestrate the charging of an account the moment a shipment leaves its store, it is certainly capable of reversing the charges when that merchandise re-enters. I'd like to know where my credit is and why I should not be due a late fee from Spiegel. I've never experienced a catalog company quite like this before and will certainly never subject myself to the Spiegel experience again. I'm spreading the word to all I know.

I ordered a couple bathing suits at the end of June that I didn't receive over a month later. With some research I figured out that although I had submitted my complete address, the Spiegel on-line system leaves off the street address if it sees a number afterwards. With the incomplete address, our Post Office sent it back to Spiegel. I called customer service who checked that both items were still in stock and offered to send them to me. When I didn't receive the order two weeks later, I called customer service again. Aaron from the Nova Scotia Center was rude and would not forward me to a supervisor. He made it clear that Spiegel would not resend the order even though I had been assured that the issue had been resolve prior. Later I called customer service again and spoke to a supervisor who did credit my account and canceled my order. Certainly an ordeal. Not worth the trouble- no more Spiegel orders for me.

Now, I'm told I only get credit for 281.00, not a refund. Spiegel claims I didn't make the return in time. Funny, they got the return in the same package as my exchange request, and sent my exchange item 10 weeks ago. This is fraud. I don't want to buy anything from spiegel if they can't honor their promise to refund items which don't fit.

I think Spiegel is going down in flames. I was tracking the return that I made in June and for which I have not received a refund so far. I sent two letters in a course of one week, using their customer service form online, and have not heard back. Today I called them, and I was on hold for 18 minutes before a representative picked up. She said they received my return in June, and since 4 weeks definitely passed, they will refund within the next 7 days. Will see then. $45 for the merchandise, shipping fees extra

The recent issue is that I sent an item to Spiegel for a refund, in June 2009, and it's July 31 and I have not received my money. There was no communication about my package. I sent an inquiry by email and am waiting for the news...

I purchased 5 items from Spiegel that I received at the very end of May 2009. 3 of the items were too big, so I sent them back to Spiegel on 06/08 via UPS in the same condition I received them in (in their same packaging, tags on, etc.) Spiegel received my return on 06/15 (which is confirmed by UPS). It is now 07/24 and I still have not received my refund for the returned merchandise.

HOWEVER, I did receive a letter on 07/17 stating that "one or more" of my returned items was not in its "original condition". In return, they issued me a $37.50 credit to use towards my next purchase. The monetary amount of my 3 returned items is over $100. The letter gave no explanation of the amount of items they were referring to nor did the letter describe the condition of the merchandise they referred to. Since the $37.50 credit is for the cost of only one of my returned items, I have still been expecting a refund on my credit card for the other 2 items. It is now 07/24 and I still have not received my refund. I just got off the phone with a customer service representative from Spiegel who informed me that it takes 4-6 weeks for refunds to show up on bank statements.

I then reminded him that it is now going on the 7th week since they received my return and that since I received a letter regarding "one or more" of the returned items condition, they obviously have processed the returned merchandise. When I asked which of my returned items were in the "condition" referred to in the letter I received on 07/17, the representative informed me that he did not have access to that information and that someone would "email" me within 72 hours with this information.

Their return policy says NOTHING about issuing a credit if Spiegel feels the condition of a returned item isn't acceptable. The policy also states that customers should "allow up to 15 days for returns and refunds to be processed." Not the 4-6 weeks the customer service rep. quoted me. Their return policy also encourages customers to refer to Spiegel's website to check on the status of any returns. The policy also states that this information is updated daily. Well when I went to check the status of my return, it doesn't even show that I HAVE returned it. I will NEVER shop there again and am extremely worried that I will never see my $ again.

I ordered 3 dresses from Speigel in late April. I returned 2 of the dresses on 5/23/09. I have still not seen a refund on my credit card. I called on 6/11/09 to be sure they had received the return. I spoke with "Laurie" who told me it was received and it would take 4-6 weeks to see the refund. I called again on 7/8/09 and was told the same thing. It has now been 8 weeks and still no refund. I have never had this problem with returns from any other orders I have placed. It's ridiculous!

I am still waiting, 6+ weeks later, for a refund to be issued to my Discover card. I paid for a dress, shipping it to me and the return shipping cost. I now have no dress, no refund and no reasonable explanation or hope of Spiegel doing the right thing.

I ordered merchandise. My account was immediately charged. I returned the merchandise. They received the merchandise on May 14, 2009. They STILL have not refunded my credit card for the purchase. 6 weeks is totally unnecessary to prepare a credit to my account. They keep sending me emails that it takes 4-5 weeks.

I ordered somethng from Spiegel, boy was it the worst mistake of my life. I wish I had never ordered from them. There customer service is horrible and they take 4 to 6 weeks to credit your credit or debit card. I ordered 6 items on 4/20/09, they didn't include one of the items. I called and it took 10 days to get the item. Then I sent 4 items back on the 4/25, it was received on 4/29. It took til 5/8 to process, now I have to wait 6 weeks for my credit. So basically this entire process is about 2 full months. I don't understand why they are still in business. I shouldn't jinx them until I get my credit :).

I returned over 200 dollars worth of merchandise, nearly two months ago. I never recieved any communication in regards to whther or not my return had been recieved & processed. After numerous phone calls and emails to the company (again I recived no response in return), I still had not recieved a credit to my mastercard. I continued calling and finally talked to three different people (I went as high on the command chain as I could get). I was told my return was recieved and processed two weeks ago and that if I qualified, I'd get my money back. QUALIFIED?

I spent money for goods I sent back because they were not satisfactory. there is no if or maybe here, I deserve my money back. After demanding to talk to the president of the company (and being told the president of the company did not have an email or phone number- please..I don't buy that), I was finally told I would get my refund by April 1st. However, when I go to the website now (to see if they've propperly updated my order status to reflect the return) it says there is no such order number or customer number. I feel they erased me so that they do not have to refund me my money.

This whole situation is ridiculous. I intend to let everyone out there know they shouold NOT order from Spiegel. in fact don't order from there sister company Newport News, either. As I had made a return there too and it took them 6 weeks to refund me and they only gave me one third of the cost of what was due to me. When I asked why I did not recieve all that was owed to me, they claimed I was given a discount on my original order (which I was not, I have my invoise to prove that I was not given this so called discount) and various other fees they deducted from my return. I feel these companies are shady and running a slick scam. Beware!

I am out over 200 dollars not too mention all the time and hassle spent trying to contact hem to get some sort of REAL answer from them.

I returned merchandise in November, still haven't gotten my money back. They said they didn't get the merchandise back. I sent them the UPS with the signature proving they got it back.

They still refuse to return my money!!!

I returned an item from an order where the invoice stated i had 60 days to return. My order was returned within this time frame but they told me they had changed their policy to 45 days and would not honor my return. They proceeded to issue me a gift card instead of a refund. I find that they changed their policy without notification and without honoring what was on my invoice is unaccepatable.

Apparently, unbeknownst to me, a membership was attached to an order I, reportedly placed with Speigel. I noticed this on my bank statement and assumed it was something my husband has purchased, but found that was not true. When I contacted the number on my bank statement, I asked the representative what this was, how long it was being deducted and then requested a refund of the complete amount for the past 9 months at $14.95 a month. I was told in that I did not respond to the emails, which I never received, I could only receive 4 refunds.

I asked to be connected to the corporate office to speak to someone to recoup the remainder of the charges and was told I had to contact Spiegel. I did and Speigel told me they did not handle it. I then contacted Privilege Pass again, and after speaking with Trisha, she spoke with someone and came back to me and told me that all charges would be returned within 7-10 business days. I am pleased about that, but this kind of shady business has to stop. I can only imagine the unsuspecting people who are being charged for services they don't even know about.

I recently started paying a Visa bill that my husband used to pay. I noticed a $14.95 charge so I called the phone number by the charge to find out what it was for. Apparently when I placed an order with Spiegel in May 2007, I was signed up for a privilege pass membership WITHOUT my knowledge or consent. I have been been charged $14.95 every month since then for a product or service I have no idea what it is.

I called Privilege Pass/Joe at extension 4502 and they will only refund me for 12 months, not the full 16 months. I then contacted Spiegel/Robert and he claims that Spiegel is not part of Privilege Pass and Spiegel can not refund me the remianing fours months. Spiegel's records do not go back that far so he can not confirm whether I requested this membership or not. I assured Robert I did not request this membership and I reminded him that Privilege Pass apparently received all of my billing information from Spiegel. I then asked Robert to have a conference call with management at Privilege Pass.

At that time neither Robert of Spiegel nor Jamie of Privilege Pass would give me my full refund. Jamie said since their phone number is on the credit card statement by the charge I could have called sooner. They can only go back 12 months. I informed them both that normally my husband handles all the bills but I have recently taken over paying this credit card bill and noticed it my first time paying the bill. I have NEVER received any information as to what this Privilege Pass program is all about and never used it. Per Jamie at Privilege Pas, my membership has been canceled. I was on the telephone for almost an hour trying to get this resolved.

Presently I am out of $239.20. If and once the 12 months of $14.95 ($179.40) payments are refunded, I am still out of $59.80 for a service or product I never requested hence never received. I do not appreciate Spiegel forwarding my personal/billing information to another organization without my knowledge.

As a result I was charged $14.95 a month for more than a year of which 6 of the charges have been refunded. The others have not. I was also told by Spiegel customer service more than once to wait for a corrected bill before paying; corrected bills did not arrive, but subsequent bills with $25 late fee charges did.

On Friday, May 13, I placed an order with spiegel.com for a bathing suit with a 25% discount that spiegel.com had emailed me. The order went thru and shortly after I received an acknowledgment with the breakdown of the purchase which came to $66.69. That being the only reason I made the purchase.

This morning when I checked my bank account I discovered that spiegel.com had charged me $80.32. I called their customer service number immediately and got the run around. I asked for a supervisor and they gave me someone named Jolene. She told me how accidentally the discount applied was only for 10% and she would reimburse me the $11.41 difference. I told her the difference was $13.62 and now the excuse was that the taxes were more.

What galls me is that they do this and they don't even send you an email to tell you the price went up but yet they ship the item. What if you didn't want to pay that difference? This is the second time they have done this to me. The first time was only two or three dollars but thirteen is groceries for me.

I find this practice very deceitful and I bet many a consumer has been robbed by these thieves.

I had a credit card with Spiegel, Inc. A fashion retail store. The store closes all of their credit cards due to financial problems in I believe it was 2001 or 2002. WHich I did not have a problem with. HOwever, when they closed my account, they stated that I had a $25.00 late fee on my account. I called them to find out what the fee was for and could not get an answer. So I wrote them and they never responded. I called the 800 number on the back of the bill and it just rings and I get no answer. When I called their local office, they said to write a letter and someone should get back to me.

The $ 25.00 late fee was the only thing on the bill no other charges. So I have been disputing this late fee since early last year and just received a letter in the mail from a collection agency that I owe them $380+ dollars. I still say for what?????? I cannot pay for something that I dont even owe. During all of this time, though, I have not heard a thing from Spiegel. I dont know what to do. I am not arguing with the collection agency, I asked the collection agency what the charges were for and they said they could not tell me, it was confidential. I thought that was rather strange.

Mainly my credit has been totally affected by this and total frustration an aggravation. All I want to know is what the orginal charges are for.