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Rosenblatt, of Boynton Beach FL (08/19/08)
We have gift cards and they refused to honor them at various restaurants causing us embarassment. They want you to have 20% additionally on the card for a tip. We always leave either cash, or use our credit card for any money needed for the bill. It is not the restaurant that refuses to accept the card but it is Simon Mall themselves.
They will not refund the money on the card and we also found out that this practice exists if you try to use it at any service place i.e. beauty pallor, nail places etc. No one tells you of this restriction when you purchase the cards and now we are afraid to give them as gifts as is our usual practice on holidays, birthdays etc. We feel that this is definitely a situation that needs to be rectified or return our money. We have almost $1000 in these debit cards.
Melissa of Jacksonville FL (06/23/08)
Simons customer serv. rep said hotwire must fax them the information from the merchant and state that they decline the purchase but, they haven't after 4-5 calls and my problem is if i see that it was decline why they can't call the merchant for the card holder like a real bank would do
I get to clearwater or i lose my job I have no rental nor my money to make other arrangements
Carolyn of Primos PA (06/14/08)
I received a gift card in 2006 for #100 from my sister. (I misplaced it then found it). I checked the balance, and it was for $75.00. All Malls told me it was valid and able to use. I went to cash out at a store, and it was declined. Called on 3/18/08 and was told they would re-issue me one for $60.00(charge for re-issue is $15).
I called x10 times(I have documentatation to prove it along with emails) and still do not have my card. On May 19th, a male friend called for me and was told, they had my address and phone number incorrect. They corrected it with him on the phone and said it'll arrive in 14days(I was on the phone as well, to hear the conversation).
Today(June 16th 2008), I called because it should've been here, and Janice(sp?) told me that because my call was disconnected on May 19th, they have to re-issue me another one, took all my information again, I confirmed it twice and now it will take another 14days to arrive. I was on the line w/my friend on May 19th - WE WERE NEVER DISCONNECTED!!!(they have used this excuse everytime I call)...is this a scam? Who can I notify to get my card in my hands - it's my money!!!
I still am waiting for my gift card that has never arrived.
Joann of Ipswich MA (04/06/08)
I bought some of there gift cards in Dec 2006. I gave some to my family and friends,so they could buy whereever they wanted,WHENEVER they wanted.
Well,with these gift cards that was not the case. Simon,stated charging fees after the first 12 months on these cards,and in the end,the cards show no balance when my family member went to use it this month. NOONE SHOULD BUY ANY GIFT CARD THAT CHARGES THIS KIND OF A FEE. I am disabled,but I am going to fight this and take this as high as I can take it. I will spent my own money and time to get this to stop. The bank name that is on these Simon Gift Cards is; U.S. BANK! I would not use any bank that charges those types of fee on gift cards.
Patricia of Gaithersburg MD (12/21/07)
I ordered a Simon Mall Gift Card for $100.00 online on December 10, 2007. My credit card account was charged on December 12, 2007 for the full amount of $100.00 plus $5.95 shipping. As of this date, December 21, 2007 I have not received the card. When I called they said the card was just shipped on Tuesday, December 18 even though my account was charged on December 12. The person I spoke to was extremely difficult to understand because English was not his first language so I asked to speak to his supervisor and was transferred to another person who was a little easier to understand and told me that due to the high volume of requests my card was delayed. I told her that my account should not have been charged until the card was sent and asked for a name and address to file a complaint. She gave me the above address.
I ordered this card to give as a Christmas gift. Unfortunately, it doesn't look like I'll be receiving it on time and my credit card account has been charged and is accruing interest for a purchase I have not received.
Susanne of Mount Tabor NJ (11/24/07)
I was given a gift card in December of 2006 in the amount of $25. The card had an expirations date of Dec 2007 and was not activiated until 11/24/07. When I activated the card I learned that Simon had charged me maintenance fees of $2.50 per month for the last 10 months which depleted the value of the card. The card now has a zero balance. I called customer service and they told me there was nothing they could do. When I asked how you can charge maintenance on a card that hasn't yet been activitated they told me that was the policy.
I have a gift card that my family member paid $25 cash for plus a processing fee which is now worthless.
Gary of Waltham MA (05/15/07)
While cleaning my desk drawer I came upon and old $50.00 Simon Gift Card.
I called the 800 number and was told the card expired on 11/05.
It was a gift dated 11/04.
They told me to read all the fine print and to throw the card in the trash can as it has no value! Also if I had a complaint to write them a letter at corporate headquaters in Indiana.
Steve of Windham NH (04/07/07)
Hello
I received a $100.00 Simon Gift card in 2005. We moved and the card was lost. I found the card this weekend and found that they have this service fee and that the card expired. So, they are sending me another card which now will only be worth $50 dollars, the other $50 went to Simon service fee and card re-issue.
I tried to go to the SimonGift.com and get some information but could not find a number or e-mail address for Simon.
Loretta of Portsmouth VA (03/22/07)
My husband brought my daughter and I Simon Mall Gift Card for Christmas. One of my daughters used their card immediately. My other daughter used her later. I used my card for the first time December 31, 2007. The card was used again January 1, 2007 and January 24, 2007. I went on line to check my balance and found out that I Simon Mall had been deducting funds from my balance. I told my husband never to buy Simon Gifts again. My husband informed me that he paid a fee when he purchased the card. Every time I try to use the card it is declined.
Pamela of Kokomo IN (03/21/07)
My mother is 76 and has Alzheimer's. Today, while cleaning things at ehr house I found two Simon Mall gift cards with face values of $100 and $25. They had never been used. Mom has purchased them for Christmas gifts in Dec '04. Due to her condition, she brought them home, put them in a 'safe' place and promptly forgot them. These cards had a stated expiration date of 2/06. I called the Simon Mall Gift Card number listed on the cards. The fine print said that they begin taking dormancy fees of $2.50 out after 6 months of non-use. Also stated was that, if the card had expired, it would be reissued at face value with a $7.50 fee deducted. I was told when I called that this policy only applies IF you call within one year of the expiration date. This is NOT stated anywhere on the card or accompanying literature. Please note that today's date is 21 days past the expiration date's one year anniversary. I was told the account was closed and there was nothing that could be done. Basically, Simon Mall has stolen $125 from my mother. I will NEVER buy a card like this again.
Diane of Rehoboth MA (01/27/07)
Expired gift card. 6 mos. $75.00
Caroline of Cambridge MA (08/08/06)
Its the same story as many others have--we received a gift card for our wedding along with a number of others and did not realize that not only did the card expire, it also decreased in value. And I had no idea it also cost money to check our balance!
Well, the once $60 gift card is now worth nothing, as a 'replacement card' costs us $15, which basically negates the rest of the value. What a rip off!
Ron of Roslindale MA (10/19/05)
I was given a Simon giftcard from work and it expires at the end of Nov 2005. I checked the balance, which was originally for $25 and now its worth only $7.50. Is this legal? Is there any chance to collect the orginal amount or is the card worthless?
Susan of Hudson NH (05/23/05)
The gift card was never used and had expired on 11/04. After six months with card was charged $2.50 per month which brought the card to a $.00 balance.
Tina of Evansville IN (05/02/05)
I purchased a simon gift card for the maximum 500 and had eaten at the restaurant that i am employed by and was reminded by my friend, my server that i still owe them 300 dollars so they rang in a coke and i gave him a 300 dollar tip. The restuarant gave him his $300 tip at the end of the night but now simon is refusing to pay my restaurant the 300 back and stopped payment but my card is not worth 300 so if my resturant doesn't have the money and i don't have the money where is it at simon has a very bad way of doing business I should have been contacted if they thought it was fraud but they did nothing of the sort so now the cooperate office of my resturant is asking me to pay back the $300 when i already paid it simon is the one who should be reimbursing me $300 so I can give it back to my boss i really think their should be policies that i should be protected from fraud but shouldn't i be asked if the transition that was made is from me before they stop payment on anything i was never notified and now my job is in jepordey over a simon gift card that i paid for and used in the manner i wanted to
There have no immediate consequences as of yet back i could possibly lose my job and $300
Richard of Bricktown NJ (01/21/05)
Gift card given to me at a value of $50.00 was used once. By the time I went to use card, clerk at Simon gift card counter informed me the card had a value of $3.41 left. My only purchase with the card was for $18.59 w/balance of $31.41 at time of purchase. This transpired before card was year old. What hurts is the fact that the person who gave me this gift card felt I was worth the $50.00 he invested. I understand the states of Connecticut and Massachusetts are filing lawsuits against Simon Malls and I would like to know what laws if any cover the state of New Jersey against this type of consumer ripoffs. Lets not forget the interest Simon Malls receives from the Banks that holds the funds received until the consumer uses his/her card.
Financial damage resulted in lose of money to Simon Malls, total of $31.41.
Vita of Weston MA (11/29/04)
my kids bought 3 simon gift cards last christmas not realizing until the news flash that the cards lose 2.50 each month. one card was lost before it was used. there is no way to track these cards and now the cards are worth half of the 250.00 they were each since they lose value and no one knows this. no other gift cards are like this.. what can we do. how do we redeem the lost card, we charged it on a visa so they have a record and how do we get into the lawsuit against simon gift cards.
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