Sears Reviews

I hate that I had to give them a star before writing a review. They don’t deserve any stars. I ordered a home repair for my rider mower. They took my money but refused to show up to do the work. Every week, their AI agent gives me a new date to start work and every week they cancel because the parts weren’t received. The parts were received by me three weeks ago. I’ve called at least a dozen times to inform them I have the parts. They don’t have what they refer to as live agents, they only have virtual agents. It’s like trying to talk to a piece of rope.

I was assigned Sears from American Home Shield for a claim to repair my dryer. The combination of these two companies was so bad I cancelled my AHS account and purchased a new dryer. Sears sent a part but kept changing my appointment. They only have automated phone and chat services. They can’t handle issues with them because they don’t respond or they disconnect. Sears went bankrupt once and is heading for a repeat but without a comeback this time. Absolutely do not recommend them at all. A once great company but now they’re a disaster. The artificial intelligence they use isn’t.

The worst Home Warranty company in business. The technicians we had were great. The parts for our oven could not be found to order. 3 months into the process we have called 12 times, transferred to innumerable agents, escalated 4 times only to never hear any updated status. The phone center has NO power to do anything except read a computer screen. There is no one that can explain the technician notes or where the status of the ticket is. We cancelled our policy. Lesson learned. NEVER buy from Sears.

Sent 3 emails to eTail/Sears which have gone unanswered. Tracking number indicated my $500 snowblower from Sears was delivered. It is not! USPS informed me that package associated with that tracking number was delivered to another address, not ours. USPS advised us to stop payment if this is not resolved.

I booked a repair appointment with Sears Home Services with a coupon that I was offered by them for the diagnostic services. When I declined the repair, knowing I would still have to pay for the diagnostic services, I was told that the coupon - that THEY had offered - no longer applied and I would have to pay the full amount. As you can see from the attachments, nowhere on the appointment does it say this. I paid the full amount, as I had no choice, but this is very bad customer service and deceptive practices. When I tried to call them, there was no way to speak to a human (every number I called specifically said they are an AI service only). I will NEVER use them again and suggest you don't either.

We are outraged by the reliability of this company. We tried calling to speak to someone and it is all automatic voices. I would never recommend hiring. They gave us a time between 8 hour span, confirmed 2 times and then sent us a show up time hours later.

Hi bought a home protection plan in May 2025. Unfortunately my fridge wasn't working properly in July and I called for service. It's now December and my fridge still not working. Schedule appointment, no technician shows up... Poor quality workers.... Would never recommend Sears. Worst service ever!

I've spent nearly an hour on the phone calling in repeatedly going through many options to ask a simple question. I can't get to a real person and it's incredibly frustrating. Their AI is stupid. I hope the repair person that comes is better.

Do not buy any appliances from Sears. Their repair service is subpar. They only have AI scheduling appointments and AI cannot deal with any problems. I've been without a refrigerator for three weeks and the repair man failed to show up today and failed to call. There is no one to speak with. Buyer beware!!!

We have Sears Protect Home Warranty. On September 13, repair technician came out to service furnace and determined that furnace part to repair is no longer manufactured, and furnace has to be replaced. We are elderly and on oxygen and on a fixed income. We have continuously received the run-around. It is dire that we have a working furnace. Sears has not honored the agreement yet, delay after delay with numerous excuses and numerous appointments and service visits. We maintained a complete record of their service for all to see the service they have provided. This is horrible and a true nightmare.

Made two appointments with them and no one ever showed up for either. No, did they even contact me. I tried to contact them, but they only exist in the cloud. No way to talk to a human. Meanwhile, our refrigerator was broken for 4 days.

Ok! I have being a Sear customer for many years through my mother before they went online. I purchase many appliances through this company and bought many there different appliances and warranties to maintain my appliances. For the last six months from March 2025 before my warranty expired for my Kenmore Elite washer my machine stop washing. I make and request for a repair. I got a date for a repair for 2nd wk in March. Just before the set appointment time for the technician to appear taking time off from my work to get my repair I received an AI generated request from Richard to reschedule. This rescheduling happened every time causing me to make new appointments. It continued for months while speaking to their service representative who constantly say they will accelerate my service repair to their supervisor. Every two weeks in the months this continued until now.

We have a home warranty through Cinch. We have no other options but Sears to use for our A/C repair. After our cousins passed away and left us the home we have had to call on Sears twice. The first time they sent Alex he insisted it was just a thermostat that needed to be replaced that was May 2025. Then I noticed a few weeks ago the same downstairs unit was not working properly and the electric bill was steadily climbing. I checked the filters both were a little dirty, not bad but I changed anyway, still wasn't cooling properly, next changed the batteries in the new thermostat and still no change. So again we called in another repair job. Same tech Alex showed up. This from the time I scheduled till the day she showed the unit froze over and he said I should have shut it down, I said I had to come out not once but twice to get the S/N and model #'s I would have noticed a huge block of white ice.

August 8, 2025 I ordered a craftsman stool. Five minutes later I got into a chat to cancel my order. They said they would have someone reach out to me before it was shipped. Now keep in mind it’s only five minutes after I ordered, no one contacted me And when it was shipped, they told me to refuse shipment. Who runs a business like that that wants you to forget the fact that you notify them of a cancellation that they’re aware of but they continue to ship you to product. That’s no way to run a company. It’s been 10 days since I refuse shipment from UPS and I still haven’t received my refund. They rely on resolving customer issues with insisting everyone go through a chat.

Sears has really gone downhill. I no longer receive the service I’m paying for, and it’s extremely frustrating. Despite having and paying for a Home Warranty since 1987, I can’t even get an appointment. Their system now uses an AI named Samantha to schedule service calls, and she can’t even find my warranty information. Repairs that started back in February 2024 are still incomplete. They replaced my microwave but just left it at my doorstep without installing it. On top of all this, there’s no follow-through or accountability. Warranties don’t seem to mean anything anymore with Sears.

I scheduled a repair for my Samsung dryer for 6/30. I travel for work and was not available so I asked my 74 year old mother to wait for the service technician. This appointment was verified multiple times. I was told that a Mr. ** would be there at 3:40 pm. 10 minutes before the end of the time frame this person was supposed to arrive I received a text saying that my appointment would need to be rescheduled. It took about 30 minutes to find a way to speak to an actual person.

Whatever you do PLEASE do not purchased SEARS warranty. My aunt is 81 years young, and her refrigerator broke in February of this year, at first it took the technician a long time to get to her home in April now at this point she has been without a fridge since February, the technician states that it has to be replaced. Ok now that's perfect she can purchase a new one. Ok so here we go, I called for my aunt to talk to someone about the new fridge, The customer service was horrible. No one had answers. So, she finally speaks to someone that tells her that she has to purchase the fridge from Sears, ok we understand policy. She looked on Sears site and found the fridge that she wanted, the fridge was extra $500 which she added to get her perfect fridge and, that was in April, as of today the fridge was supposed to be delivered in May, when the date in May came, they gave her a June date, today was her official delivery date, but no delivery here customer service tells her which she had to call to hear if the fridge was being delivered today, once again no fridge.

Do not buy anything from Sears parts. I ordered a belt for my Craftsman lawnmower and they keep charging my Discover card every year for the same part. There is no way to stop it. I had to call discover card and put a hold on them. The hold only lasts 14 months. I have to do it every year. Buyer beware.

Ordered water filter 22Apr2025 and website stated it will get here within a week. Then I get an email stating it's backordered and when I called customer service the automated system stated it wouldn't ship until 11Nov2025. I called to cancel and the automated system said to wait on the phone after a representative helps me to provide feedback. The representative wouldn't hang up the phone and picked up and told me "due to technical issues, I need to hang up and then your review will happen". I told her no because if I hang up, the review won't happen and I told her I'll wait.

On March 8, 2025 I purchased an LG lower dishrack for Sears.com 800.366.7278. I was told the order would arrive March 17, 2025. I called several times and was told the item was on back order and would be shipped in 7-10 business days. On April 2, 2025 I called to follow up on my order and it was still on back order. I spoke with a supervisor who recommended to cancel my current order with the current distributer and place a new order with a different distributer. I was charged for the new order and told a refund would be given for the original order. I was told that I would receive my delivery on April 9th. I called again and was told delivery by April 17th.