Sears Craftsman Garage Door Opener

In September 2009, I purchased 3 garage door openers (Model # 139.53918D). These door openers come with a 3 year limited warranty which states that "replacement parts for any defective parts on this product will be furnished. free of charge. You pay labor."

Recently the clips that hold the touch bars that you press to open the garage door on one of the wall units broke and you can no longer open the door from the wall mounted unit. The only way you can open the door is with the remote control in my vehicle. The touch bar on one of the other units is starting to wear out, and it is difficult to activate the door opener because the posts on the back of the opener have worn and are no longer long enough to make contact with the actuator buttons on the printed circuit board.

On June 14, 2011, I placed an order with the parts department with the part number and placed an order for two replacements. I paid via debit card for the two replacement parts and shipping. On June 16, I noted that money had been deposited into my bank account. When I called my bank to investigate, I was told that the money was sent to my account by Sears. I call Sears at 18004 my home and was informed that the money was returned because the part was no longer available. I then asked to speak with Customer Service who after holding for 23 minutes transferred me to Customer Solutions. Customer Solutions informed me that I would have to speak with the manufacturer and provided a telephone number to call.

I called the number provided and was informed that I had reached Chamberlain Service Department, and they could not help me because they only work with distributors.

I telephoned Sears again. This time I was informed that since the part was no longer available, there was nothing they could do. They suggested that I purchase replacement control units. I informed them that after reviewing the warranty, it appeared to be Sears responsibility to replace the parts under the warranty. The Customer Solutions representative informed me that since the replacement part was no longer available, the warranty no longer applied. I was told that manufacturers could not afford to maintain stocks of replacement parts forever. I responded that I would agree if it were a product that I had purchased 5 or 10 years ago. I am not buying that response for an item I purchased just 21 months ago. Th agent informed me without any apology that there was nothing they could do in this instance.

If the replacement part is no longer available, I would expect Sears to honor the warranty and provide a compatible replacement control unit under the warranty at no cost to me.

This is now the fifth time I have had an issue with Sears products and service. The Sears name used to stand for reliability and service. Sadly, I have come to discover that these are no longer available at Sears. Your warranties aren't worth the paper they are written on.

I purchased a garage door opener and paid $130 to have it installed by Sears' contractors, June 2010. The original installer left a mess; and when I complained he threatened to take down the opener (which I had paid for in full). Weeks of complaints, mostly ignored, toll free number with long waitsfinally in mid-August, they sent installer number two. He looked at it and admitted things were done wrong, but he had no tools (nor a camera as I requested to document mess and damage).

Another six weeks of unanswered calls and messages left, and a third installer shows up. He was very rude and belligerent. Enters my home (against Sears' policy) to work on the electricity, disconnects a bunch of stuff including my doorbell, and then announces: "I can't fix this. I need to have an electrician look at it." And he disappears. Sears had told me to get three estimates for electrical repairs, but guy number 3 insisted I had to use his guy (not a Sears' contractor! ), who showed up, fiddled with things for 4 hours, and insisted he had to put a new electrical line from my house to the garage. He added that it would involve digging up my whole garden and the new brick paver patio (which he would not restore or repair) and that he'd be back the next day with tools to start work.

He never showed up. Six more weeks of calls and complaints, and finally I get a very glib, chipper call from Jennifer in the complaint department. No employee would give them their whole name. She said, "The electrician says you refused to let him work Anyhow, we are denying the complaint. Get your own repairs done at your own expense." This after six months of ** around.

They are crooks, plain and simple. My complaint filed there was seriously altered by subcontractors who I think were out to defraud me. They entered my home without permission, damaged the existing electrical connection, did not repair the original damage and nobody ever cleaned up the mess left by the first guy. And then they filed fraudulent reports. All I think to get out of repairing the damage they caused. Now nobody will even return my calls because "my case is closed."

The mess left by contractor number one. There's grease on my new white garage door, nails and screws left on garage floor, parts missing, parts left uninstalled, holes drilled in newly painted garage frame, advertising stickers glued to my new garage door from subcontractors own company (not Sears), and missing garage door opener. Most importantly, he broke the electrical wires from inside the house to the garage door so that I can no longer open the door remotely. Then he pulled out the existing wiring (which they failed to repair) and left it disconnectedpotentially hundreds of dollars of electrical work. He promised to fix it and promised a electrician (or cash-back to pay for it) and promised a refund. None of which happened. Worst customer service I have ever encountered. They literally do not care if I am happy or not and have told me they have no intention of fixing what their subcontractors damaged!

I had a garage door opener purchased from Sears in Aurora, IL installed by Sears in Dec. 09. On Feb. 26, 2010, the spring broke when I tried to open the door to back out and drive to work. I immediately called Sears and was told to call the folks who handle Spring repairs. A decent enough guy named Scott took my call at that 866 number, said he would dispatch "John", their technician, and I would hear from John in 10 minutes. John never called.

So I called the same 866 number and this time a woman (who I later learned was this horrible person named Diana **) answered. "Matt?" she asked. "No," I replied. "Oh," she said disappointingly. "You sound just like Matt." She then proceeded to hurriedly take note of my issue and said she'd call me back, as she was "with a customer. " I thought, "I'm a customer lady," but asked if it would be 10 minutes or less. "10, 15 minutes" she said.

30 minutes later, the goodly Diana called back and the interchange went along these lines: Diana: Sorry that took so long. What's going on? Me: Well, I called and talked to Scott and he said John would call me. Diana (snotty): No one named Scott works here. I've told you that. You must have called another Sears department. I'm trying to help you out here. Mike: Yeah, sounds like it. Okay, I have a spring issue. Diana: Which portion? Mike: I don't know. I'm no spring expert. All I know is the wires from the spring to the bottom of the door are slack. Diana (really snotty): Those 'wires' are called cables.

With that I asked her for her last name (didn't expect her to give it actually, and wouldn't be surprised if it's fake), told her I was done with her, and finished with "Good luck" and hung up. Good luck to her, to the thousands of workers like her, and to Sears in general. This company doesn't deserve to survive. How many times have you been kicked dealing with these people? It's been countless times for me. I must be some masochist, going back to these jerks time and again. Every time I get a rough ride at their hands, I think: "That's it! No more! " Then a year later I'm back. I suppose I'm a sucker for nostalgia. I always think of Sears (Roebuck) as a part of American as American as apple pie. Well, if that's true, then America is done for. I don't think that's the case.

Well, Mr. L., you win! You don't want my business? Good. You won't get it. Let the free market run its course and put you under for once and for all. Keep on filling your stores and customer service roles with the Diana ** of the world. How a reprehensible person like that gets charged with answering the phone and handling customer calls is beyond me. She's not only bad at what she does, but clearly management is beyond stupid. Meanwhile, there are reportedly 6 people for every 1 job in America. So, Edward, you expect me to believe that Diana ** is the best you could do when millions of Americans are in search of a job? I think you two are perfect for each other. Good luck!

By the way, since I started writing this, another company came, cordially fixed my door at an affordable price, and was more than pleasant to deal with. See Mr. L., that's how customer service is done. Always leave 'em smiling kid! I missed a day of work.

One of the springs on my garage door had snapped so I was unable to use the electric door opener. On the garage door, a Sears technician had affixed a sticker with a number to call for garage opener and door repair. I called the number. told the rep that a spring had broken. She scheduled the repair. A few days later, a repairman came to the house (I was out, my wife was at home). He tells me that his department doesn't deal with the actual door, but because he checked the electronic eye and dusted it off, I still owed him $75 for the visit.

I complained and he said that it was out of his hands, he could give me back the check that my wife had written out unknowingly, but that they would still bill me. For the last month I have been on the phone complaining and each time, I get a different phone # to call or they never get back to me. Last week, I called the latest number I was given and i received a case number and was told i should be hearing something within the week. It's been nearly two weeks and I called back since no one called me. The rep told me they had no record of my complaint and they don't issue case numbers, but she would leave a message with the manger who will call me back tomorrow morning. Sure. I will NEVER buy another Sears product again. ****** me off that so many long established retail stores where I got far superior service have gone under and this company is still around.

Sears Craftsman top-of-the-line garage door opener has an LED screen wall controller that fails within the first year. Sears touts their 3 year warranty on parts, but will not replace the $81.00 wall controller until you pay their service techs $65 just to drive to your house and confirm the problem. They won't allow you to take the wall switch to the store to be replaced.

I purchased two Kenmore appliances from Sears, a $719.00 refrigerator and a $499.88 dishwasher. I was told that I was eligible for a $75.00 rebate. I enter the rebate on 4/4/09. In error, I entered in the receipt for the refrigerator, which the rebate did not apply for. It was applied to the dishwasher. I contact Sears Rebate today 6/17 to check the status of my rebate because I haven't received it yet and I was told that I was not eligible because I accepted the 0% financing. I entered the wrong receipt number on 4/4/09 and now I am being told that my rebate cannot be redeemed because it is past the postmark date!

I am disgusted with the service. First I received the wrong refrigerator upon delivery and now this! Sears Rebate can clearly see that I attempted to redeem my rebate but because I have 4 different receipts and nowhere on the receipt is mention that there is a postmark date I cannot receive my rebate because the wrong receipt was entered! I will never shop at any of [their] stores again. I paid for the dishwasher in CASH and now I cannot get what is owed to me.

I am filing a complaint with the BBB and contacting Kenmore direct so that they know how their customers are being treated at Sears! I have Contractors in my family that shop at store often, well not anymore. I am appalled of the treatment that I received from Sears Rebate customer service.

i own door company. yesterday 3-8-09 sears has a sale on garage door opener model 53920 for 99.99. i went to sears at memorial mall store in houston texas. order 500 unit. there was no help. clerk took 2 and 1/2 hours to figure out no manager no supervisior. i pay 20+thousands with check and 3 diffrent amx discover and m/c to pay in full. igot $30000.00 sears c/c approved on the spot but cleark dont know how to use.

any way i call today. i was very concern too much money and un supervised no experianced staff. so i talk to sydney she mention matrha and enrique are the manager. i tell them they will fix yours problems. so i go back ask for these two. they not there again. iam stuck with same people with same problems check my record. you can find how many times they enter and cancel. i got up set after spending an other 45 minutes. i left and cancel every thing for them who cares for me as a business man that is very bad.

try start calling store. finally able to talk to enrique. all he said come back again and hang up. left messages for martha. never call back. these bad econamy time you dont get single $50000.00 dollars customer who willing to pay you in advance and going to wait several days or weeks to get his protuct spendin spending @ 3hours on weekend and 45 min on monday. so my suggestion wake up and do something b/4 they cause you more damadge

My 10 year craftsman garage door opener went bad. 10 years not bad, so I went to sears to get another ($149.00) ok. Went home to install it all went well until I tried to get my key pad to work. Finally called Sears for help only to find you redisignd your opener to 315mg and my key pad is no longer compadable. Oh well time to buy a new key pad $50.00 bucks wow my old key pad worked fine.

So I had to buy a mnew key pad for $50 but now the sales guy says you should have bought this garage door opener for $159.00 dollars and it includes anew key pad? To bad I wasn't told this in the begining. If it wasn't such a big job I feel like taking the whole stuff back and go to home depot. I just don't know if I can get all that stuff back in the box. Thanks Unhappy PS I own a 2006 Toyota with a keypad on the counsel and that is new longer with [their] NEW style opener. more unhappy

I purchased a Craftsman garage door opener model number 139.53918D last Feb. 2007. Per the owner's manual it has a three year parts replacement. The LCD control panel (P/N 41A6317) has become unreadable.

I called sears for a replacement part and after several phone transfer's I spoke with supervisor who told me that a service tech. would have to come to my home to order the part. The charge for the the service tech. was $75.00 plus labor! I then ask if I could take the defective part to my local Sears sevice/parts center. The supervisor gave the phone number of my local service center which I called with same results.

I am unble to determine status of the garage opener when there is a problem or any of the control functions.

I have had Sears Home Central on four occasions beginning November 18, 2008 due to problems with my Craftsman Garage Door Opener. It is still not repaired. The door either will not open or will not close when using the remote keyboard in the garage. I am not being forced to manually open the door until this problem is resolved. A fifth service call was scheduled for today from 1:00-5:00 p.m. only to find out thst after making this appointment on Friday, January 9th if was not put on their service schedule. I am now scheduled for Friday, January 16th to have a warranty service man to come out and determine if it should be repaired or replaced.

My wife called Sears today to express her complete dissatisfaction with the services of Sears Home Central. If someone could please help me in this most dissatisfying situation, I would appreciate it. We are both dismayed and very dissapointed in the handling of this dangerous and complex issue. We need help in having this problem resolved. My garage door opener is under warranty under their Master Protection Agreement.

After being told by Sears that their was a short in the electrical system, I paid Family Heating, Cooling & Electrical Inc. $225.00 on January 9th 2009 to install a cut-in box and outlet for garage door opener off existing circuit replacement keyless light in garage. This does not appear to be the problem.

There is an online ad for Craftsman free Garage door with purchase of one,it says this- Craftsman 3/4 hp Garage Door Opener, Chain Drive Sears item# 00953990000 Mfr. model# 53990 In stock

I went to the store to purchase this and was told that would not be honered it must be a mistake and to call customer service. I came home and called customer service and was told that ad is a mistake and they will not honor it even though that is what their ad says.

I am very dissatisfied with the customer service reps and this has been a problem in the past with Sears advertising a sale or product and it is not honored after going to the store with sales reps being rude too. I am no longer a Sears customer.

I was not able to get garage doors as advertised. I could of saved 179.00 and was not able to.

I made an appointment to have my Sears garage door opener serviced for August 8th between the hours of 8 AM and 12 Noon. I took an entire day of vacation to be there ON TIME. I received no phone calls at all and at 1:00 I called and I was told the Technician was running late and that I need to understand schedules. I do understand schedules. Sears does not understand schedules. The technician called me about 5 min later, he informed me I was just added to his list by a phone call.

So in other words your 1-800-4-REPAIR folks were blaming the technician. To make matters worse repeated calls to 1-800-4-REPAIR were met with disdain. I was repeatedly refused the opportunity to talk to a Manager or a Supervisor upon request. I was told at least 3 times, a Manager or a Supervisor would call me back. I have now waited over two weeks and I have not been contacted by a soul at Sears. Usually, but not this time..I am contacted to see how my service was. Well not even that phone call came to which they would have got an earful from.

To top it off my Garage door still does not work.

I bought and installed a replacement garage door opener. Did not work properly. Called Sears to schedule a repair. Three weekends in row Sears has called to say their technicians are overbooked. My discussions with Sears is that they are simply overbooked and offered to reschedule.

Sears requires that you be home from 8-5 on the day of service. Talking with the regional office, Sears can not explain why technicians can not make it to my house despite rebooking 3 times. Lost one days pay (Friday) and spent two days (Saturdays) standing by for a call.

I scheduled a repair on my garage door opener. I had to wait a week and 1/2 for my apt. It was scheculed for 8-12 on Aug. 22nd, 08. Then they rescheduled for 1-5 pm. I was on computer till a little after 11 am. Listened to voice mail from Tech. Jim. I called him right back and left message about apt from 1-5 to repair garage door opener. He did not return my call. I stayed off of computer so I would not miss his call.

At 2:45 pm I called Sears and after several attemps was able to talk to a lady in C/S. She checked and since he had not got an answer I had to reschedule! If he had returned my call he would know I was home just sitting and wasting my WHOLE Day waiting for him! I can not believe a Company like Sears does not care how they treat their customers. I am so irritated with Sears I will tell everyone I know. What is the point of voice mail if the Tech can not bother to return your call!

Garage door malfunctioned and did damage to car roof and back of car. She told us car repairs and replacment of garage door would be taken care of. They sent two different insurance reps to do estimates of damages. We were told someone would be coming today to look at the garage door since we filed complaint to have replaced since it malfunctioned and NO ONE SHOWED UP. Sandy assured my husband they would take care of things.

We got the 3 car repair estimates and still waiting for the payment since they said the payment would issued to us and then we would take the car to be repaired. Someone also came out to check the garage door previously and were supposed to come back again today but no show. They are giving me the run around now and I am very uspet about this. I filed a complaint with the BBB earlier today. I would appreciate someone check into this situation for me.

I bought and Installed a Craftsman 3/4HP garage door Opener model 139.53990D in Sept 2006. It stopped working in Oct 2007 so I replaced the defective receiver logic board #41AC175 with replacement part 41AC175-2A. This replacement board has just failed. The previous Genie garage door opener came with the house and lasted at least the 15 years I had the house.

$100 cost of new board plus my labor to diagnose the problem and then to replace the board.

The overhead garage door opener recently fell from the ceiling in our home garage and luckily missed all cars and people. However, it landed on the top of the garage door frame, bending it severely.

After contacting an emergency garage door repair company, the repair man informed me that the garage doors (we have three, all installed by Sears), were incorrectly installed. The installation that Sears used was to mount the garage door opener to a 2' x 4' about a foot long, and screw that board into the ceiling. The screws used were not screwed into studs. Therefore, the opener was being held in place by nails into sheetrock alone.

On further inspection, the repairman noted that the other two garage doors and systems were installed at the same time in the same manner. The damage this most recent failure caused is consistent with the damage caused when the other two overhead doors and systems failed. The top panel of those doors are also bent. We no longer have the weather seal designed into this product, so our garage is no longer warm. We have also lost the aesthetic value of the product due to damage to the top panel of each door.

Our repairman made temporary repairs to the opener that had fallen. However, we instructed him not to re-install any of the three openers, as that should be Sears' responsibility, along with the replacement of the top three panels of the damaged garage doors. Per the Sears Garage Door Opener instruction booklet, the openers were to be suspended at an angle from the ceiling on mounting brackets. Ours were mounted on boards and screwed into sheetrock, with no angle.

Not only is this a quality control issue for Sears, but it is a safety issue as well. Should a person be under or near these openers when they again release from the sheetrock, severe and critical injuries would likely occur. Should a vehicle be parked under an opener as it falls from the ceiling, the vehicle would certainly receive considerable and costly damage.

Now it appears I will have to either deface my keypad to fix the problem, purchase a new opener, or live without the remote feature. Sears has a long history of poor customer service as well as discontinuing parts a few years after a certain model is made. It's time to say good bye to Sears. Enough is enough.