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Dan H. of Phoenix writes:
You know, I used to work for Sears, and I am appalled at the ignorant
comments you make on your Website.
I don't work for them anymore, but you wouldn't believe the bull****
that customers go through to swindle a dollar. The lady with the
keyboard, accusing the associates of not dealing with her because she
was black? Give me a break!
I worked in the computer department. Everyone
knows that products have a warranty. If the keyboard broke, deal with
the manufacturer. We don't make the product, we merely sell it.
People think that Sears or whoever is responsible for fixing 1, 2, 3, 10 year
old things that break. I've had people return the shoes on their feet,
demanding a refund, after they are worn down to nothing.
The customer is always right? Bull****. Customers lie, cheat, steal.
They are heartless. I poured my heart out trying to sell TV's and VCR's
and computers ... it's not worth it.
People need to realize that a
million people shop at Sears every day. Chances are, something will go
wrong. Sure, there are bad salespeople out there. Write a letter to
Arthur Martinez, I can bet something will be resolved.
Your site is a disgrace to consumers and retail outlets. If you have
problems EVERYWHERE you go, doesn't that say something about you? Where
do you shop?
Thanks, Dan. Always nice hearing from you.
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