Sam's Club

I do not like arguing, but the service was extremely bad. I asked for information about membership of business, and they gave the wrong information. They made me go several times. They made a mistake and they gave me a membership free of taxes. The coupon that they sent me they never accepted while I was purchasing. The manager did not appear and did not do his job. I wish you would read and listen to my concern. Thank you.

Meat: loose tray particles all over pork chops and beef - Its food graded black foam trays. They're not going to change the raw-cut black foam trays with molded edge, particle-free foam trays.

I purchased lobster tails for Mother's Day dinner, which also happened to be my birthday. When the package was opened, it had a very fishy smell. But once it cooked, when it was cut into, the smell of pure rotten ammonia came through. Not only did we lose $26.19 plus tax, but you have totally ruined by Mother's Day/ birthday dinner. Way to go! May I suggest that prior to such occasion, you should have your staff inventory your old stock out and add fresh ones.

I'm totally dissatisfied with the gas prices at my local Sam's Club (store 6636 in Newington, Connecticut). As members of Sam's Club for many decades, aren't we as members supposed to get a special member's discount on gas? That's a laugh! They are the same price as all the other gas stations. I usually go out of my way to buy gas at Sam's, but no more! The stations around my area are the same, if not lower than Sam's prices. It's bad enough to pay for membership, but to not get the "discount" membership price on gas is totally wrong! Why can't this multi-"billion dollar company" help the struggling people that have made Sam Walton the billionare he is! I don't think I'm going to renew my membership this year. It's just not worth it. Many people I've talked to who have memberships in this club have the same feelings as I do. Has greed now filtered down to Sam's Club too? I'm also not going to shop at Wal-Mart anymore. Thanks, Sam for ripping off all who have made you filthy rich!

Two weeks ago, I filed a complaint with Sam's Club store 8126 in reference to the treatment of me and my wife. We were not aware of your protocol to access the store. It was a last minute choice to go and see what the store has to offer before we became members on that day. Needless to say, the greeter made us feel like fools for not knowing the proper protocol. To this day, I have not yet heard any feedback regarding this complaint.

I tried to buy some merchandise from here in Florida to be picked up at a store out of State by my brother. I was willing and able to give them the money in cash or credit card but they refused to complete the purchase. I was run back and forth from the local store here in Vero Beach, spending 20 to 25 dollars in gas just to meet their standards. In the end, I was bounced back and forth to no avail. I have decided to not do any more business with Wal-Mart or Sam's Club.

If more people decided to do business with Target and Kmart, and other big box stores, I think we would all be better off. Wal-Mart and Sam's Club has got their fill. When will they get enough? I had just bought $400.00 in merchandise from them the previous day. I took it all back for a refund and I will never enter their doors again.

I just did an internet study on Wal-Mart shoppers and they have a very low IQ. I do not want to identify with this. I guess, I, like many people, were lured in by low prices, but I have decided I will pay a little more, than support China and their slave labor. Do you have a child? Just think about your little boy or girl working 8-10 hours a day as slave labor for nothing and that is why Wal-Mart and Sam's Club can sell products for a lower price. Pick up any item in their store and see where it came from. Is it worth it? Remember the days when Wal-Mart used to crow about selling American goods. Haven't seen it lately huh? They have sold us out to the Chinese and they are making billions on the backs of poor Chinese children that work long hours as slave laborers for next to nothing. I will admit I shopped at Wal-Mart and Sam's Club for years because of the price, but enough is enough. Shop your conscious.

I have made my $75 payment at the Sam's Club cash register to pay for my credit card balance. After making my payment, the account says I did not make the payment. Now, Sam's Club is charging me with a late fee of $25 for not paying, but I have clear proof that I have paid with a personal check and the bank confirms that I have made the payment to Sam's Club. I have approached multiple managers at the Sam's Club located on Siegen Lane in Baton Rouge, LA. The managers there have refused to give or make any effort to assist me with my problems. I have been treated very poorly by the management. For future reference, do not get a Sam's Club credit card - it is too much of a hassle to deal with.

Consistent delay at check out. Clerks selling something: Last week, I shopped at Sam's Club in Florence, Alabama. I had several things in my basket when I got into the checkout line. I noticed that the line was moving unusually slow. I noted that each checker was trying to sell something to each customer that came through the line. It was taking more than three minutes per customer. I waited and waited and finally, I just left my buggy and walked out of the store.

Today, I went back to Sam's. I asked the nice young lady at the front door checking cards if they were still selling things at the register and she looked down, apologetically, and said "Yes sir, I am so sorry". Then I went to the service desk to confirm that. Both people were apologetic and said "yes sir, I am sorry". I asked to see the manager and was told that he would be back on Thursday. I asked to see the assistant manager. They called her on a radio and she was out back "putting a swing set together".

After 20 minutes, they called again and she said "I am going to be here quite a while". I noted that there were others that were quite upset about the delays and poor service. Mr. Sam Walton would turn over in his grave if he knew that his people were behaving in this way. It is against everything he ever taught. Take a look at Costco if you want to see efficiency and customer service. I am a 30-year "best" customer, but we are finished with Sam's until changes can be made. Thank you.

Well we went in for new tires and bought 4. The weekend, we noticed that the rims were scraped and the only one that changed the rims or even touched the truck was Sam's Club Honolulu auto department. I called to complain to Manager ** and met with him because he wanted to see the damage and discuss an agreement of compensation. He wanted to give credit, $25.00 each rim for damages. But the rims itself cost more than that, and before we took it in, the rims were in great condition. It just needed new tires. In 2009, I bought Michelin tires almost $900.00 and they did a good job. I paid for Goodrich Tires and got crappy service along with damages on the rims.

I purchased a Canon EOS Rebel T2i camera bundle on 12/24/2011. It was used very little. The mirror inside the camera body separated from camera. I just wanted to exchange this faulty $900.00 camera. Of course, tried to exchange faulty camera, but my 90 days had passed and I was told, "Sorry we cannot do anything to help you. You will have to return the camera to Canon" (at another added cost). I know there is a store policy but if Sam's is going to sell a bad produce, they should at least help protect their customers. I guess they forgot if it wasn't for us spending our money, they would not have a job.

I bought a Twin Mattress Memory Foam from Sam'sClub.com for my grandson. When it came it was a twin XL mattress which did not fit my grandson's bunk bed. I filled out the online return form and received no answer. I called and they told me I should not have filled out the online form and should have called instead. They said the return department would contract me. After two weeks, I called again and they again told me the return department would call. After 10 more days, they sent me a return label and then followed up with a call to say that the item would not be picked up and it need to be returned to a store. When my daughter-in-law returned the item to the store, she had to argue with them for a credit. Sam's Club published return/refund policy is clearly misleading in that you have to persistently argue with them to accept a return.

I purchased a GE 12000 BTU Air Conditioner at Sam's club on 25 October 2010, total cost was $266.39, with a one-year warranty. This machine has less than 50 hours' use. It's been broken for more than 2 months; it lasted about 15 months. I went back to Sam's but you can forget that, they have a 45-day return policy. But get this, GE will not send a repairman out because they do not sell parts for this machine. It is a replacement deal, if the unit fails under warranty, they will replace it and the new unit is under warranty till the original year is up.

My complaint with Sam's is they have an obligation to tell me it's a throwaway article, like Kleenex. would anyone buy an air conditioner for $266 knowing no parts or service were available? - No way. They scammed me and everyone else who bought that junk. That is model number AEH12ANW1. Call GE before you buy.

I bought a box of Nissin Top Ramen at Sam's La Habra in early March. As I cook the noodle, I found a weird object (looked like some leg or skin) stuck on the ramen. I e-mailed a complaint to the manufacturer (with pictures) and received no sincere answer. They just asked me to send it back to them. So, I e-mailed Sam's mentioning that it is not Sam's fault. But I want Sam's to take appropriate actions as the seller. I did not get any response at all. I posted the same complaint on its Facebook, and they just deleted the post. I have a box of disgusting noodle and got no explanation or apologies both from the manufacturer and seller.

We were deliberately not using our Sam's Club Discover Card for a few months when I accidentally used it for a $6.00 purchase on 12/31. We did not receive our January statement. So, when we received our February statement, it showed our cash back bonus as $0.00, since the account was delinquent by then.

I immediately called customer service to straighten it all out. I believe that my call was routed to collections, where they completely reassured me that if I paid immediately, my rewards would be back on my card and that I would get a check. I insisted on talking to a supervisor to be sure. They even put me on hold for some time to "check on it" and came back telling me that yes, the rewards would certainly go back on and I would get my check for over $300.00.

Surprise, surprise, we didn't get a check this month and now I'm just getting a run around from customer service, who will "request that it be looked into" and "get back to me within 3-5 business days." They refused to give me the phone number for the department processing the request. They refused to tell me who it was on their log that I talked to last month and they refused to let me speak to a supervisor (above a certain point). They gave me a mailing address for Consumer Affairs, who will respond to me letter "in about 30 days". No phone number.

I fully expect to have to call my lawyer to get the money back. It was by far the most frustrating call I have ever made. Not sure whether the complaint should be for Sam's Club Discover or GE Financial, who actually manages the card. Either way, I will never do business with Sam's Club again. Also, I'm wondering, does this site do anything or just generate Google ads? I'm still looking for a way to contact Consumer Affairs, besides snail mail.

This is just a general question on late fees. How much can a credit company charge for late fees? I have been assessed $35.00 each time I am late with my payment.

Sam's Club manager and assistant manager all here in Sioux Falls, SD need to be fired! I am so tired of shopping at this store only to have to wait in line 15 to 30 minutes to check out. Really! This past Saturday, I bet I waited in line close to an hour before getting checked out. There was a guy in front of me in line with shopping cart load with 10-15 gallon buckets of Ice cream waiting and he was fuming. The assistant manager came out and moved a few customers around to different cashiers like that was going to help and just smiled when we complained. Hire some additional cashiers! Do you really think that I look forward to going to Sam's on Saturday (my day off) and wait in line to check out for an hour, like I have nothing better to do?!

How depressing it is to first, walk into the store only to see customers wrapped around and down the alleys to be checked out. I understand they are trying to cut employee costs, putting a load on the current employees but this is just poor management. Trust me, customers don't want to come back and face the dreaded long lines just because Sam's is trying to save on employee labor cost. This is the worst place in town for checking out period! It's hurry up, get in line so you can wait Sam's.

I ordered a purchase history on March 9th and was told it would only take 24-48 hours to get it. I called on Tuesday, March 13th to check before I drove if they are ready. Well, I was put on hold for 10 minutes for them to look for it, but they never asked my name or business account name to even look. So someone came back to the phone. I restated my request and was quickly transferred to another number and remained on hold for another 10 minutes. At this point, this is really bad service to me and I hung up and called back to speak to a manager. I was again put on hold for 10 more minutes then hung up on. I called back and again, I was on hold for 10 minutes, but this time a manager came to the phone. I explained what happened to me, the manager just explained away the activity. I worked in customer service and understand things happen, but I don't think you should just make up excuses for employees. I would like for this to be a formal complaint against store 6650.

On March 7, 2012, I entered the Sam's Club in Franklin Mills to shop for some baby items and things. Upon entering, I saw screen TVs on display so I went to look at the prices. I saw another couple observing the prices as well. When I turned around, two men were behind me. One of the men started to ask me questions, I knew I was being watched very closely. I went to get some Pampers and milk from the rear of the store and made my way around the store to purchase other items. Upon checkout, I gave the lady my membership card and she said that I should renew soon, in which I thought I already did. So I went to customer service to see why and to order my receipt just in case I couldn't find mine at home.

When I went to leave, the lady at the door told me she had to put a check on my receipt and I said "no, you can see it but no check please". She said it's store policy and called the same guy who had asked me questions earlier who was observing me closely. I asked to see the policy and he went to retrieve it from the computer. He came back with a paper that showed the receipt has to be verified, but never stating a check mark had to go on it. So I gave the lady my receipt and told her that she could see it, but couldn't put a check mark on it. So the other man said, "I hope you won't have to bring anything back because you will have a problem returning it without the check mark on it". I read your return policy and it doesn't state that anywhere on the refund and return policy!

I was leaving the store. The one who questioned me when I first came in came outside to get my tag number. I wonder why he did that and I soon found out why. He had called them and gave them my tag number. I was pulled over on Roosevelt Blvd and my vehicle was impound and the officer said because I didn't have truck plate on the car and that I didn't have a driver's license from Pennsylvania. This is harassment and racial profiling! I'm going to sue the Sam's Club because the Indian guy took my tag number and gave it to the police as if I did something wrong and there isn't anything that says I have to have my receipt checked with a yellow marker. For him to take it a step further and have the police racially profile the vehicle when these tags were issued by the state to this SUV. I will get an attorney Tomorrow!

I was shopping Sam's online and found a Vizio 47" item # 680235 on 3/3/12 and 3/4/12. TV was listed as $ 538. I went to Sam's Club Peoria, Illinois on Saturday, 3/3/12, to purchase however it was not in the store or available. I asked the associate for help to look it up online. I was told their internet was down. I came home to order it but the price went up to $588. The next day, I went to Wal-Mart at Allen Rd Peoria, IL. They did the same. I sent the help desk an e-mail and wanted them to explain how and why the price jumped in 24 hours. Once I got home, I got online and the TV was back to $538. We used my husband's card to order TV and two TV mounts, item # 319279. I printed out the check out receipt with the order #**. I have yet to receive an e-mail that confirmed our shipping information.

On Monday, 3/5/12, I got online to check status. It came up no record found. I called 888-746-7726. The girl finally found the order but could not give any info on it. I got a response from your help desk wanting more info. I sent two emails back to them only to get a response for me to call 888-746-7726. I tried again this morning, 3/7/12, to check status and the same, no record available for this order #** to Robert **. I spent a great deal of money at Sam's but this has left a very sour taste to be treated like this as a loyal customer. East Peoria Illinois is welcoming Costco. I will likely trade to that store due to my treatment from Sam's. Please respond to me if this order will be fulfilled. If so, why no e-mails with confirmation or shipping came forth? What a waste of my time trying to buy a TV.

I recently purchased a sectional and recliner from the Sam's Club on Coors Rd, in Albuquerque. We were told it was marked down because they had a shipment coming in two days and needed the room. After we got home, we noticed there was a tear on the leather in the crease of the sectional. Also, there is some damage to the back of the recliner and the thread is coming undone on the recliner. I called the Sam's club where I purchased the furniture and spoke with Ann and I described my issue with my purchase. So, I was put on hold for 10 minutes while they discussed it with the manager, Leanne. Then after the ten minutes, someone picked up the phone and asked who I was holding for and the lady told me Leanne was off today (very dismissive) and I would need to call back. I think I was given the brush off and feel Sam's Club does not care about their customers after their purchases. I'm interested in speaking to a decision maker at the highest level.

My name is Pablo and I received last year a reward check for $286, which expires on August. My family were moving and now we are still looking in the paper box and saw that check. I called services support and they told me that once it expires, they can not do anything. It is just money and that it is my money. It is a reward that I earned and I think that I should be allowed to use it. How could I get that reward back? Thank you for your attention.

I, Daniel **, filled out paperwork in approximately 2009 for hours worked off the clock for Sam's club in Winterville, NC. The paperwork was questions on how much time I worked off the clock at that Sam's. I filled it all out and have never received anything since then, the approximate hours were added in the paperwork. I believe it was more than 50 hours total. I am trying to find out if those hours worked were disregarded. Please contact me, this claim is almost 3 years old.

My husband purchased hearing aids at Sam's Club and purchased $600.00 of extended warranty and loss and damage coverage. The agent says he must pay an additional $600.00 to repair the hearing aids that were damaged by our puppy. We are outraged. He says that the deductible of $300.00 applies to only one hearing aid. We are requesting a refund of the extended warranty coverage of $399.99 as my husband cannot afford to pay the deductible. We are within the 90-day trial period. One hearing aid is minimally damaged but the agent says it is the same charge for both.

My girlfriend and I decided it was time to purchase newer TVs. We bought two Sylvania 37''ld370sc8s digital/Analog LCD with built in DVD players at 800 bucks a pop. One didn't work from the get go. We took it back and got another. It lasted a week, and then hers wouldn't work. We got another. Dumb ** us on number 4 TV, still don't work, and of course warranties are gone. That's robbery. We will never purchase anything to do with the Sylvania or anything or one that deals in all their companies. That's garbage and utterly unfair for what you pay for. Warranty? What a joke. We are seeking legal help. There should have been a major recall on this model. They need to make right by their product. If you're smart people, take out your stocks as I did because they are a dying breed.

I purchased four Bridgestone (Turanza) tires on 10/16/07 costing $609.32 (mileage at time, 22988). The tires were regularly checked by my auto dealer every 5,000 miles. In October of last year, all 4 tires dry rotted and I went back to Sam's for compensation and to purchase four new tires which cost $601.68 (mileage at the time, 54655). I was told I could not be compensated nor prorated for the purchase of the new tires. I contacted Bridgestone manufacturer and was told that it was Sam's responsibility to compensate me. Today, I visited Sam's and was told that the manufacturer was responsible. The manager also mentioned previous problems with Bridgestone tires that's why they no longer carry their tires. According to the warranty, I should have gotten at least 50,000 miles of travel and the store warranty.

I had a really, really upsetting experience at the store Sam's Club store # 0629 on xxxx *** Rd. Colorado Springs, CO 80902, this Dec 30th 2011. I had a check declined through TeleCheck. Why? Can't seem to find out why. Upsetting to say the least, I called Telecheck three (3) times! No help through the phone, of course. There is no information to be given.just a check declined! No record of anything wrong.account was flagged. What does that mean? $153.79, yes, all that! One hundred and fifty thee dollars and seventy nine cents!

I am a member of Sam's Club! I had plenty of money in the bank! I have paid with electronic checks at Sam's Club before! The store manager on duty was no help at all, "There is nothing we can do, ma'am." Maybe time to review your payment methods and clients privileges. Accepting credit cards? Debit cards? Lets make our members life easier to shop or they'll go to the competition. Maybe you lost one client. Why was my check declined? No one can explain to me why.

The Christmas gift card I received for Christmas would not work. I could not use it. My daughter bought this at Sam's in Odessa. It was debited from her bank account with her grocery purchase. She does not have her store receipt. She thought I have used the card, so she threw away the receipt. There should be some way for her to get her money back, if the card doesn't work. We shop at Sam's and Wal-Mart, so do all of our grown children and families. If clerks are not capable enough to make sure you have the card registered before you walk away from the purchase counter, they are not capable or reliable. The card that she purchased was charged to her debit card on her receipt, but when we were trying to use it, it said it was not registered. I called the 800 number times, but to no avail. This makes your company look bad. Money is hard to come by these days. It was our Christmas gift, but now I guess it's your Christmas gift.

I purchased a TV from Sam's in September for a Christmas present. I also purchased the two-year service plan with this. On Christmas morning, when my son opened the TV, we plugged it in and it would not come on. We changed plugs, still nothing. I contacted the Sam's tech support for help. The guy I spoke with tried to call Magnavox but they were closed for the holiday. So he recommended me returning the TV to the store. When I took the TV into the store to try return it and get another, I was told that since it had been over 90 days Sam's would not help me. They said I would have to contact Magnavox. So while in the store, I called Magnavox for help. The Magnavox representative informed me that the labor coverage had expired but the part coverage was still good and that they would be happy to send me a refurbished TV to replace my brand new TV. It would cost me $40 in shipping/handling. This was my only option.

To keep from having a TV that would not work, I paid the $40 shipping fee to get a refurbished TV. I am very angry at Sam's for their poor customer service and rudeness in dealing with me on this matter. I am also frustrated with Magnavox in making me replace a new TV with a refurbished TV. I feel like one of the companies should stand by their products and honor their goods. I will never by anything from Sam's again nor will I buy another Magnavox product.

Sam's Sliced Roast Beef is a fraud. The top slice is fine, but every slice under it is already brown and a day away from the trash can. Twice I got defrauded with this. Do not get the food. I ordered on to-go orders. After driving all the way across town, all I got from employees is a snotty indifferent attitude after calling about that defraud.

I was on vacation the early part of October, 2011. I went back to work after 9 days, which I believe was October 10, 2011. I worked in the claims department, and was in charge of getting credit on defective merchandise, vendor returns, liquidating merchandise, and so on. At Sam's, there is a return policy, that all merchandise containing gasoline is to be emptied, before it can be returned to the club. Well, a pressure washer was returned on Friday, October 7,2011. The pressure washer was taken back to the claims area, after it was refunded and confirmed defective. The product was inside the original box, and closed up. I processed the item to be shipped back to our return center, and a manager has to check the merchandise, and print a ticket, showing that it was verified by a manager, and a box audit is done, and a sticker is put on the item, with a manager's signature.

The manager who processed the box audit, was a manager in training, and apparently was not properly trained. The item was shipped to the return center, and about a week later, the club was notified that the item had gasoline in it. I was questioned, and asked to write down what had happened, and I did. The manager in training was promoted, and sent to her home club, and I was called into the office, and terminated. As I walked into the office, 2 of the managers were sitting down, when one manager asked me to sit down. I sat down, and with a grin on her face, she proceeded to let me know that the GM was not satisfied with my explanation, and that I was terminated. I then got my purse, and left the premisses. I believe that I was singled out, because on September 15, 2011, I was harassed by one of the managers who was sitting in the office, on the day I was fired.

This manager grabbed me by the arm, trying to prevent me from taking a break. I have been harassed several times by the management team, several different times over a 5 year period. The GM was brought into our club 5 years ago, and it wasn't a week later, that he informed me that I was not to leave the club, until that place was fully stocked. I proceeded to let him know that I am only expected to work my shift, which was 9 PM until 6 AM. It was 7 AM, and he informed another manager to drop 15 more pallets for me to work, before we left. Another time, he took my forklift license from me, and told me that if I don't get my license back in 90 days, that he was going to demote me. He threatened my job several times within the 5 year period that he has been at our club.

There is also a team leader who constantly intimidated me,not just once, but several times, over a period of 3 years. Of course I was not the only person she intimidated constantly. I loved my job, working in the claims department, and I did a great job, but with all the constant harassment, and being intimidated constantly, it left me constantly sick to my stomach. I want my job back, and I can't believe that after working there for 10 years, and as soon as we get a new GM, I started having troubles. This is my second time to work for this company. I worked for Sam's Club from 1990 until 1995, but left so I could return to school. At that time, Sam Walton was alive, and he would never have let things like this happen to his employees. Amazing how big corporations forget the hard working people who got them where they are today.

It should not have had to come to this in the first place. I went shopping at my local Sam's Club in Rio Rancho and noticed a three piece living room set. Looked to be about my price range so I asked and associate how many were in stock. The associate at the time was very helpful and said this was the last one. So I asked how much? He then went to a manager where she then marked down the price from $599 to $500. The item was the last one and a canceled item with none on hand at any of the other stores. I then decided to check my finances and come back the next day where I did.

When I came back, I went straight to the furniture aisle where the set still remained. I then asked the associate (who was a different person from the last) about the items and noticed he was being hesitant to give an answer as to it being marked down. He then said, "You would either have to go to the membership desk or a manager to get it marked down." So I took the price tag and on the way, ran into the associate from the night before. I then asked him, "You said $500, right?" And he said yes, took the price tag, crossed out the price and wrote $500 per I think Tina.

So I then went through to pick up one other item and proceeded to the cashier and paid for the couches where the COS had to do a price override. I asked the COS if they could pull the items and if I could pick them up in a few hours. She said yes I would just have to take my receipt to the membership desk where they would make a copy of the receipt, keep the original and give me a copy. Then they would use one of the other copies to write "sold" on it and tape it on the merchandise when they brought it up front so no one would mess with it. So I then left with a copy of my receipt thinking they'll have it ready when I came back.

When I did return for my couches, which I already paid for and are legally mine, I noticed they were not up front where they said they would be. I waited in line patiently thinking maybe they forgot. When I got called next in line, it was a different associate who called me from the last one who helped me although she was still there in the area helping another customer. I told him I was there to pick up my merchandise purchased a couple hours ago. He then asked for my copy of the receipt where I then gave it to him. He went to a file cabinet behind him, pulled a folder with other receipt and he said he could not find it. He then looked to the back of the folder where he found it upside down and backwards. He then used his radio to call for the items to be brought up. The associate then replied he already did earlier.

So he then called his supervisor and the manager on duty and nobody knew where my couches where. Then the manager said he's now showing negative one in stock so they must have sold it to someone else. He then told the associate to "give him his money back and a $50 gift card." This is not what I wanted so I asked if they could check other Clubs for the items and they checked and said no one has them. So at this point, it seemed like it was hopeless and I would have to get a refund and their gift card to their store. This is not what I wanted and I made it clear. They proceeded with the refund and gift card anyway.

So I left disappointed with a gift card and a refund without thinking about the laws about this sort of stuff. It was until a couple hours later that I thought about my rights and their responsibility to my merchandise while still in their possession. And so here I am hoping it's not too late for justice. Is it? Was what they did and their carelessness even legal?

I now still have no couches in my living room. I recently received my Christmas bonus from work which I used to pay bills and put ahead a little. This was the perfect opportunity to buy couches and now is lost to carelessness, disrespect and a violation of rights! Thank you for whoever takes the time to read this! If anything can be done, please feel free to respond.

Frozen fish items and refrigerated meat products have different unit price measurements. For example, one fish item will indicate the price for catfish is 83.5 cents per pound and next to it is flounder and the sign says it is 14.3 cents per ounce. The same goes for deli ham and deli turkey with the ounce/pound variance.

This makes comparison shopping very difficult. You have to get out your calculator to figure which is the cheapest or just take a guess. I have seen this at Sam's Club Stores in three states: Colorado, Kansas and Ohio and I assume it is that way throughout the Sam's system. Please standardize the unit price signs on all frozen/refrigerated products.

I bought a Sam's Club Interstate battery. It had a 60-month warranty (free replacement within 1 year). At 32 months the battery failed. The mathematical formula for determining the adjustment is written on the battery itself, so there is no question about how the battery is supposed to be adjusted. The formula results in a credit for the unused portion of the battery against the current retail price of a new battery, which makes sense because you are paying for what you have used.

[(Months of Warranty - Months of use)/(Months of Warranty)] x Current Retail Price

The hang up comes in according to the Manager because Sam's no longer carries Sam's private label interstate batteries. My contention is that they should provide me with a similar battery that they do presently carry. So I'm going to now give an example of the way that they want to adjust my battery and the way it should be adjusted.

(Months of use/months of warranty) X $48 or 32/60 x $48 (which equals $25.59 credit toward any battery).

[(60 months - 32 months)/60 months)] X current retail price of $80 for a similar battery = $37.33 toward the $80.00 battery.

The manager refused to even look at the formula printed on the battery label, and kept referring to his little homemade chart trying to give me an adjustment based on a arbitrary figure of $48 dollars representing the original sales price of the battery in question.

I do not have the sales ticket and am not required to have it according to Sam's policies, but I have not purchased an automotive battery for $48 since the 90's. This to me is pure bait and switch. And I don't think that their decision to discontinue their private label interstate battery is an excuse to not honor their warranties. If they are doing this, they are ripping their members out of hundreds of thousands of dollars perhaps more than a million dollars. I think a good attorney could make a great class action suit out of this, if one would take such an interest.

Currently, there is $11.74 in dispute. Not a lot of money but I'm motivated by justice. I have a complaint in with their corporate customer service; they were quick to respond but no resolution as of yet.

On 11/12/11, I went on shopping trip to Sam's Club, Conroe, TX. I decided to pay month's billing statement and buy stamps. I asked for membership card. I was told my card had expired. I asked, "How could this happen?" I called credit department. I was told the membership fee of $40.00 (increase) was not billed on statement. I could reinstate if I pay $40.00 in the store. I had account since 2002. It was always billed on statement, so I refused and manager called on my request. The manager called credit and was told it must be computer glitch, even though their error could not bill on a later statement. So, it's either pay or the card is expired. The manager said if I would pay the $40.00, he would give me a Sam's gift card for my time and the error problem. I paid the $40.00, in which he then gave me a gift card for $5.00. I refused the card. I told him my time was worth way more than $5.00. If he was that hard up, have the card on me.

When checking out, the cashier told me she could not sell me the DVD set I wanted to purchase. When I asked why, she said she did not know but would ask the manager. I was told they were not authorized to sell it, however I had seen the same DVD set on there shelf the previous month. A manager came out and told me it shouldn't have been put on the shelf. They weren't authorized to sell it.

This was an item I came into there store looking to purchase. It had been released for over two months. But Sam's Club refused to sell it to me even though they had it in stock. I didn't care about the price and would have paid full retail. Sam's Club has proven to me they have no concern for their member's wishes. I can assure you my family won't spend anywhere near the $15,000 we spent at Sam's club over the last year in 2012.

Sam's Club doesn't even deserve a star. After discovering I had a screw in my tire, I went to Sam's club to see if they could fix this and the lady at the desk told me they could. After an hour waiting, they tell me they can't get to my vehicle until after 6pm after one of their workers comes back from lunch! Why couldn't they have said something earlier? It's beyond me, but I'm guessing its pure stupidity on their part. Sam's club is a joke, it's a waste of money and they carry bad gas.

At noon, I attempted to purchase a new battery for the remote start fob for my vehicle. The clerk not only could not replace the battery, he could not loan me the small Phillips head screwdriver to complete the task myself. I'm sure that some attorney in your loss prevention department thought the concept of not loaning tools was a great idea. He was sadly mistaken in this case. I purchased four tires at Sam's Club in Topeka last week. We typically spend $600 per month on groceries and other consumables. After this incident, I shall not darker your doors again.

My car battery was changed by them and then the A/C in my car stopped working. They refused to take responsibility for the damage caused.

I went to return two Energizer auto batteries that I had bought, that had 11-year warranties, three-year full replacement, and were eight years pro-rated. One battery would have been full replacement. The other was three years and four months old. I had paid $100 each for the batteries when I bought them. The date on the batteries were clearly marked date of purchase, and had the 10 digit bar code intact. We had tried to find the receipt, but the paper on my receipts had faded. But the batteries were bought using my Sam's Club card, in my name, and should have a nationwide warranty. First thing they demanded was the receipt. Even the manager (Felix) admitted that both batteries had come from that store.

To walk into Sam's Club, you have to have a membership. To purchase the batteries, I had to be a member. In the past, I had bought my auto batteries from Sears. When taking one back on warranty, I never had to have a receipt. There is nothing on any of the receipts from Sam's that says I have to have the receipt to return the batteries, or any other item I have bought there. The manager went and talked with the very rude girl working at the battery/tire department. After he chatted with her about 15 minutes, he came back and said that he was going to do us a favor. He said that he would honor the warranty on one battery. I asked him how that was doing me a favor. He said because he was honoring one.

What good does it do me for him to imply I am trying to do something dishonest by wanting the warranty honored, or that I had done something dishonest to get the batteries? We are both paralegals. What the world makes this man think that we had done, or would ever do something dishonest? If we had agreed to his offer, that would have been like agreeing that we had done or was doing something illegal. The paper that Sam's prints their receipts on fades. I don't care what conditions the receipts are stored in. They all fade. What if we were out of state and the battery went dead and was deemed no good? No one carries all their auto receipts with them when going out of town. How would I get it honored then?

The pharmacy at Sam's Club on North Bend Road in Cincinnati, Ohio, would not allow me to purchase Claritin-D. I have been buying it there every 15 days and this time, they told me that I was not allowed to have it until the next day, which would be 16 days, and the package only contains 15 pills. Now, I have no pill for tomorrow and my eyes will be burning and itching all day long. I have my receipt for the purchase of Claritin-D that I bought 15 days ago (9/13). And now, 9/28, 15 days later, they will not let me buy any. I do not know why they changed the way they do things at Sam's Pharmacy. Or maybe the woman who waited on me was just stupid. I have no Claritin-D pill for tomorrow, thanks to Sam's Pharmacy.

The cashier had a line at her (Barbara) register but was busy talking to another employee. Unknown what conversation was about, but their body language suggested it's personal rather than business, they were rude to the customer in front of me. When it became my turn, I had to interrupt them and asked to be checked out. I then told the cashier that she was being rude, to which she wanted to argue rather than checking out my purchases and doing her job. She stated that if I didn't like it, there were other registers that I could go to. The other registers also had a line.

The Sam's Club store in Little Rock off Shackelford was a disappointment for sure. I do not know if this is because I am used to the nice stores in Fayetteville and Bentonville. There is no reason that the capital city of the corporate state should be run down and not stocked well. The layout of the store is awful. The meat counter was almost bare on a Sunday afternoon. The store seemed to not be organized well and it was hard to locate items. Why is there only one store in the Little Rock area? I know for a fact that a Sam's Club store is needed in the Bryant, Benton area. I feel that I am somewhat of an ambassador for the Sam's and Walmart stores, as when the workers see that I am from Fayetteville, their attitude changes. It is interesting. I have been all over the US and do make it a point to go to the stores to see how they are alike and different. Roswell, NM has better facilities than Little Rock, AR. Most people associate Sam's and Walmart with Arkansas. And the Little Rock Sam's is not up to par with most of the stores I have been in. Thank you.

We were checking out when we're offered the Discover Card to receive a $20 discount immediately on the day's purchase. We asked several questions before agreeing and we're told to follow Judy to Member Services for a 5-minute application and approval. It turned into a 45-minute horrible experience as she did not know how to do the needed computer work to fill out and get the new card application done. She had to call for backup and there was a gentleman there who also tried to help her, but also was untrained in the necessary rules and regulations needed for the card. So it became literally a three-ring circus.

All three people trying to get a 5-minute application done and we were into the 30 minute mark. Then, the approval finally came and they handed me the wrong card. It was a Sam's credit card, a personal account in my name. We mentioned the wrong card right away and they seemed not only oblivious to what we said, they actually corrected us and said we were wrong and this was our card, and it was on. No matter what we say, they didn't or couldn't help us and seemed indifferent as to correcting the situation and/or offering any apology. It ended up after they said they could call and get it switched to a Discover with "no problem". Well apparently, it's a big problem.

The issuer wanted to run my SS again, in other words, do another credit check. We said, "no, absolutely not" and they said nothing we can do then. Just let it lapse, call and cancel or close it were the only options given to us. No possible help of getting the card we actually wanted. The customer "no" service was outstanding in the way we were disrespected and shown complete disdain for the dilemma they had created. The 3 employees just stood there, as if to say when are you going to go away? I did ask for names, but all badges were turned around so they were unreadable. I did call the manager upon getting home. 1 hour and 20 minutes away, and basically there isn't anything they can do either. No help and no service.

We brought our SUV in to check the battery, which we recently had to jump start. My wife drove to Sam's Club, turned the car off and went inside to talk to Sam's Club about testing the battery. She started the vehicle up and pulled it into the garage, where the technician tested the three-year old battery and reported that it needed replacement. They installed a new battery and the car wouldn't start. Right away, they installed a second new battery. This time, the car would not function at all.

Clearly, the technician wired the battery backwards. My wife was told to tow the vehicle to a qualified repair garage and that the electrical problems were not within their responsibility. As a result of the battery change, the vehicle could not be pushed or put into neutral, nor could it be started. We both went back the next day and the supervisor reported that he had no authority other than direct technicians in approved tasks. He also said that the manager would not talk to us until there was a complaint against Sam's Club with damages. Sam's Club refused to tow the vehicle or move it to the outside of the garage, where we could take over.

We began removing our personal effects from the vehicle and someone from the management told us that we had to leave immediately, allowing us to only get the key from the car. We had to leave whatever effects remained in the vehicle. Her technicians were not allowed to assist us, as this was against Sam's Club policy to engage in non-standard tasks.

I complained and reminded her that Sam's Club is the only reason why we were having to deal with this inoperable vehicle and that they had ** it up. We simply needed to take our effects from it before it got towed. She said that they had not damaged our vehicle (which made me mad to hear that) and insisted that Sam's policies did not allow us in the garage and her technicians were not allowed to function until the garage was empty (there were two cars waiting). She said that we could make an appointment to come back after the next two cars were serviced to access the vehicle (we only need four minutes more to finish emptying our vehicle).

I mentioned to my wife that we should not argue but leave and let our attorney handle things. Hearing the magic word 'attorney,' the manager finally decided to break protocol and talk with us. He offered to tow the vehicle not to the mechanic, but to our house. At least, we would have some sanity in our lives to start dealing with the messed up electrical system.

Wow. It is amazing that people who change tires and batteries for a living can make such an expensive mistake. It is more amazing that they throw their hands up on the spot and make me responsible for everything, even though I have no access to the vehicle. I am most amazed that all of the Sam's Club protocols and policies that were stated to me did not allow me to exist as a human being until a claim for damages was filed.

I went to the Pharmacy on Thursday, August 18th to buy Claratin D. Kim, the pharmacy assistant, ran my driver's license which was ok and then tried to ring up the product. They had updated the registers the night before and it was not done correctly. The register did not recognize that it was in the pharmacy and it kept denying the sale. The Pharmacist apologized to me after waiting 40 minutes of my lunch hour and said that he would reverse the order so I could go to CVS and purchase the product.

I went to CVS and was denied purchase because it was never reversed. They have it in database that I purchased it in Sam's. I went back to the Sam's Club today and I was denied a fix to the problem. Yes, they made a mistake and yes, it was not my fault but there's nothing they could do about it. I would have to wait 15 days to purchase this product.

I pay the price and do without the allergy medicine. I get to suffer not them! Way to go Sam's. You just lost a customer! I work for an attorney so I don't need one. Believe me, I will be filling his ear full.

The story with Sam's Club started three years ago when I purchased bifocal eyeglass lenses. I paid about $360 (I do have a copy of my receipt) with all the elements available, like non-stretchable, non-reflector and more, with a promise that I'm buying the best product that will last for years.

A few months later, I started to notice that even if I clean the lenses real good, I still can't see that good. It was foggy and there were smudge marks. I went back to Sam's Club's optical department and spoke to the same salesman that sold me the lenses. He cleaned it for me and told me that if I will still have problems, they will replace it for me. I went back there a few times and every time, they had a different story for me. But they did nothing to solve the problem.

They made me come and go with no solution and then finally, they told me that they are very sorry because my one year warranty is over. I told them that I was complaining a few months after I bought the lenses and they did nothing but to give me the run around.

After a few times that I kept on coming over, they finally told me to come the next morning to talk to the manager. I spoke with the manager but all she could offer me was a 50% discount which would require me to do eye exam again. So, $180 and about $70-$80 for the exam made me so upset.

I had no choice but to call the corporate office of Sam's Club. I spoke to a customer service guy who took all my information and he said that someone will contact me in a few days. I waited for the call but nobody did. So after about 2-3 weeks, I called again and spoke to a lady in customer service that couldn't find anything. She asked me if the person I spoke to a few weeks before gave me a case number and I said no. Then, she apologized and took my information again. This time, she gave me a case number and told me that the region manager will contact me in few days. But again, nobody did.

So I called again and spoke to another person. He told me that he put an argent note in my case for someone to call me back. Finally, I got a message from a lady who told me that the store manager will contact me in few days and will take care of my problem. A few weeks later, a man named Terry called me and left me a message to call him back. He asked me if I want lenses in half the price or for free. I told him that they should stand behind their product and their promises. He needs to make me a happy, satisfied customer by making me new lenses with no charge because I really paid a lot of money for it when I can't enjoy it at all. He said, "Let me check and I'll call you tomorrow." I double checked with him that he has the right number to call me back and he did.

That was a few weeks ago and nobody has contacted me until now.

I purchased an iPad and two TVs, which were returned and the balance still shows on my card. These items were purchased with a zero interest until two years for the iPad costing $861.59, and a zero balance for the TV costing $319.38 for 12 months.

I paid the minimum and returned those items before the three-month time period and it was reflected, but Discover continues to indicate that I owe these items after calling every month and was told that it will be corrected. I paid off my minimum balance and any new purchase as advised but this total for the item is still showing on my card and reflects very poorly on my credit.

I don't owe this amount of money and would like to see my card with a zero balance and a credit for what I have paid.

I purchased an iPod touch for my son and also purchased warranty for 3 years. Now, my son discovered a problem (iPod touch did not turn on). We approached Sams Club and they redirected us to their warranty support agency. I called the agency two weeks before and agreed upon to receive UPS packing slip by email. I gave them my email address. After 1 week, they sent a link to retrieve the UPS packing slip. The link did not work at all. So again, I called them to send me a revised link, but no luck.

As my son is going to college this month in other country, I am confused on what to do with Sams Club. The club customer support representative did not listen at all as they have outsourced their warranty.

Today I purchased a case of Lipton Green Tea - 24 bottles - 16.9 oz at Sams Club - Harbinson Blvd - Columbia SC. I was placing the tea in the refrigerator and discovered one of bottles did not have a cop on it. It was in the middles of the case. A full bottle with no cap on it and it was not inside its packaging - the card board box and plastic packing around it.

Jerry of Bogart, GA

Sam's Club does not issue those checks. Those are issued by GE Money Bank. If you are displeased that Sam's Club cannot get you your money, maybe you should pay better attention to your mail. Learn to ask a question or even accept that it was bonus money not owed to you, but a benefit of the credit card you carry through GE Money Bank.

If you feel cheated, my best advice for you is to get a new set of glasses, so your oversight doesn't hurt your monetary fund in the future.

Sean/Donna of Apopka, FL

I find it funny that you've purchased a television five years ago, and feel that the wholesaler you purchased it from is still responsible for something that you've owned longer-- than most of the associates have worked there.

You're given warranty coverage; you're given the ability to return within a certain time with receipt (and you were under the original policy, not the current 90 policy), and you were having manufacturer defect issues to begin with (by the tone of your post), and yet you waited five years for it to completely short out. Then expect everyone, but yourself to get you something that's depreciated value makes it worthless not only to you, but anyone else who hears you whine.

Blaming the economy is a cop-out for cheap sympathy that nobody really sheds a tear for anymore; spare us the plight of your existence.

Your wholesaler you bought from offers no interest financing if you've kept your credit up to get a credit line, and also provides discount televisions from floor models as well. Going on six years, with the same television that you had problems with from the start, sounds like you should've gotten an exchange back in '06. You should probably look to buy something NEW now. Since from the get-go, you needed a NEW TV.

Frank of Feasterville, PA

I guess purchasing extended coverage would've come in handy. If you were so worried about your investment, next time secure it. For one, the warranty covers surge protection from day one and during the lifetime of the warranty protecting that circuit board. This is just an F.Y.I. for you in the future!

Patricia of Canyon County, CA

Shame on you for being an associate and failing to report a deceitful transaction to a member of management or to the corporate number. You have an Open Door policy for a reason, and you need to use it if you feel that there is an issue with your team leader's decisions and actions. You're just as guilty for not trying to get this issue taken care of internally and standing by like a dunce.

As far as the upgrade goes; if that gentleman was charged with the item number "123" and upgraded to the plus, he will receive the benefits on his card whether he is realizing it or not.

You'd probably do well to check your MTracks afterwards with his membership number, and see that it does show in the system that he's been upgraded to PLUS.

Also, members are never guaranteed a full refund ANYTIME they want. Before you get uppity, here's what they are guaranteed:

Sam's Club Members are guaranteed a FULL RETURN on membership IN CASH anytime DURING THE COURSE OF THEIR MEMBERSHIP. If they let their membership expire, and haven't asked for a return on it during the year, they have used it, then there is nothing to return. No active membership, no money being currently used to allow you to shop, no privilege to refund. Makes sense to anybody who really examines the policy.

I understand you work at Sam's Club, but you really should be coached to be reminded of what you have to use for these areas, and for a better understanding of how the membership system works, since you don't seem to grasp it for the life of yourself.

Mary of Absecon, NJ

Good for you honey! If you're dissatisfied with a manufacturer defect, get that manufacturer on the horn and give it to him! Best of luck with your Phillip's!

Karla of Nicholasvillle, KY

Honey, your membership's expiration has nothing to do with why they can't look it up. Get your facts straight. With so many tens of thousands of members, Sam's Club only holds your receipts for two years on your membership. A three year old TV will not be found. That's why it's important to hold receipts for items with warranties. Any retailer, manufacturer, or consumer digest will stress this to the point; that it'd probably knock you on your behind.

Also, a membership that's older than two years may be recycled and cleared out; so, if you haven't been there for a while and kept up your card, then the record's probably gone!

So sad, oh well... next time read a Terms of Service and keep better record of your purchases if you want to maintain your coverage.

If you really bought the three year warranty, then you are still covered until this year 2011. You get a one year manufacturer warranty, and then your extra coverage kicks in after. So take a deep breath and go scour that mess on your desk.

Brian of Vine Grove

Your roadside policy allows you to get compensated if there's a problem during the coverage. Otherwise, as far as tires go, once you buy it and it's off the lot, it's officially your problem and any issue you have must be taken to the manufacturer, not your installer.

If you drove on that thing for 12,000 miles and then it popped and you're supposed to be covered for 30,000 miles, then you did receive 12,000 miles of tire. Therefore, you are only returning 18,000 miles of tire for credit towards a new tire.

You may feel like you take a loss, but what business do you know is able to receive credit for a returned and defective tire to the manufacturer?

Exactly.

I hope that enlightens you.

Jessica of Hagerstown, MD

You used it for a year and had problems. If you have your receipt or even if you don't, you can return it to your Sam's Club. Bring it in. If you don't do that, then oh well. Sam's Club can't help you if you don't make an effort.

If their management team gives you guff, call their bluff at 1-800-WAL-MART. One hundred percent satisfaction is part of your membership.

Stop griping, get off your **, and do something about it.

Debra of Fort Atkinson, WI

Sounds like as a single mom with three kids, you need to speak to those children and find out who broke that TV.

Also, as I've mentioned to others, you need to use your warranty and hopefully you bought extended coverage because in that household with kids who probably run the tube 24/7 when you're not around, that TV was going to get some wear and tear and put through the ringer with use.

Young children can bump, scratch, bang, and do so much to a television that it'd be no wonder your set's gone out!

Finally, here's my gripe...

I like Sam's Club. They're a store like most others. They have policies, regulations, rules, and ways to help. These directives they use are just like other businesses, being used to protect their business and still satisfy their customer. When people think of returning a TV a decade later is acceptable, bringing back a broken iPod that your child cracked should be allowed, and that your inability to function as an adult should be compensated at your every turn with a gift card for gas, a gift card for your patience, a gift card for not sniffing your hand after you scratched your lazy ass-- then of course, you're going to be denied.

There's a reason why memberships are sold only to those 18 and older--because you're all adults.

You all have the ability to comprehend basic economics. You all have the mental capacity (not so much the ability to use it, but still you have it) to comprehend how products work, that a store is a seller and not the creator or maintainer of a product, and that when you scream, yell and gripe at hourly associates (who don't get paid enough to even afford to shop at Sam's Club the way you do), then all it makes you sound like is a whiney, faux-victimized and self-absorbed ** with no common sense in your heads.

Grow up, people.

In the last 3 boxes of Original Premium Saltine Crackers I purchased, the 1st box had 1 stick of broken crackers, the 2nd & 3rd boxes had only part of 1 stack of crackers whole and with the other 3 stacks, there wasn't a whole cracker in the box. They were purchased @ Sam's here in Myrtle Beach.

I pay most bills using e-bill service. When I receive paper statements, I file them. Last February 2010, I received my $198 Sam's Discover Card rebate but did not see it when I filed the statement. Thirty days after the check had "expired", I was reviewing my records and found the check attached to the statement. I attempted to cash it at Sam's and was refused. The folks at Sam's escalated the issue to corporate. The response: It's expired. They won't cash it. "We do that to reduce fraud." Obviously, I am not trying to commit fraud but I am out $198. I feel cheated and ignored.

I purchased an Akai 55" in 2006. We occasionally have a problem with it turning on, but then we would unplug and then it would reset itself. Now, it takes about ten times. We have written to Akai and placed phone calls to Sam's Club on numerous occasions, even when we would have on and off problems, but of course they have never responded. We purchased this TV in Sam's Club and I feel that Sam's Club should also take ownership especially when they always want to sell you a product they stand behind.

Another unsatisfied customer. Shame on you Akai! Due to the economic situation, it is not possible for us to replace it. Someone really needs to help people like us who have nowhere to turn or no one to help us get answers or satisfaction. The little people are always the one who suffer. Thumbs down on Akai products. Now, I hear it's been taken over by Samsung.

The TV turns off by itself. When turned back on, it stays on for about 10 minutes and then it turns off again. It continues to do the same on and off thing over and over.

Exactly one year and a week after purchase from Sam's Club in Bensalem, PA, the circuit board went or at least that is what the rep suggested. The part is $349.00 but I am not sure that's the problem. 42'' 1080P Flat Screen. Now we have nothing but a report to Attorney General of PA and now I was told to file with BBB since I am being ignored.

I am an employee in this store and I am being trained to deceive the public for the store's monetary gains. I work in member services and aside from other tasks, one of my job functions is to sell memberships to people. There are four types of memberships: Business Plus ($100.00), Business ($35.00), Advantage Plus ($100.00) and Advantage ($40.00). The store I work in wants to be the highest ranking in "Plus" membership sales.

We have been told that we are not allowed to mention our $40 worth of membership. We have to tell potential members that we only have the $100.00 Plus membership. When they ask if there is a cheaper membership, we are told to tell about the Business membership for $35 if they own or operate a business. There are contests daily to see see who can sell the most Plus memberships. It's hard enough to lie to these people who shop there for the warehouse discounts, but I witnessed an act of unethical, deceitful behavior by a "Team Lead."

I had a regular Advantage member come to me to return a TV so he could buy a bigger one. His TV's price had dropped since the member bought it, so I had to have an approval and a register override to complete the transaction. A Team Lead came to override the transaction and told the member that he could get a 4-year warranty for $60.00 + the cost of the three-year warranty. Members get an extra one year added for being a Plus member (which he was not). She talked him into paying for the warranty and she added the Plus membership upgrade for $60.00 without telling him.

He left thinking without knowing exactly what he paid for and she didn't upgrade his membership card, so he really won't get the benefits of the upgrade unless he gets the new card and he doesn't know he has to. I was appalled and shocked at the blatant deceit and unethical behavior. I have seen other supervisors and team leads tell members they have to call the 800 number on the back of their membership card to return it and they don't.

They are supposed to be able to turn in their membership for a full refund any time they choose to. I know this kind of unethical behavior goes on constantly as associates on every level are pressured to sell one Plus membership a day. Please look into this as I fear it will only get worse for the associates and the customers. Thank you.

I bought a Philips 42 inch plasma TV from Sam's. The TV is 3 years old. Just like the other complaints, it has no picture, just a red light. This TV cost us over a thousand dollars. I cannot believe all of the testimony that I have read concerning this brand. I wish I would have known about this before. I will be calling Philips in the morning. Not that it will make a difference.

I bought a 32" Vizio Flat Screen TV in 2007. I thought it was a good TV. It had a good picture and everything. I turned it on yesterday and there is no sound. I unplugged it and changed the cables, but still no sound whatsoever. The picture is still good though.

I called a TV repairman. I paid $50.00 non-refundable just for him to look at it and tell us if it is worth trying to fix. He laughed when I told him it was a Vizio, and said I got 2 more years out of it than expected. We paid about $700.00 for it. I won't be recommending Vizio to anyone else, or buying any more Vizio products.

I bought my Vizio 42" TV almost three years ago at Sam's Club and purchased the three year extended warranty with it. While watching TV the other day, it turned off on its own, the orange light won't turn on nor the TV. I tried a different C adapter and still nothing; so I called Sam' because I was going to get it fixed before my three years were up. I try to get a purchase receipt but since my Sam's Club card is expired, they won't look my account up or my purchase history. Because of that, I'm going to run out of warranty and end up with no TV. I didn't even have it for three years; the model no. is vx42l hdtv10a and the serial number is :**

Okay, so I bought my TV Vizio 42" almost three years ago at Sam's club. I purchased the three year extended warranty. While watching TV the other day, it turned off on its own. The orange light won't turn on nor the TV. I tried a different C adapter, still nothing. So I called Sam's because I was going to get it fixed before my three years were up. They try to get a purchase receipt but since my Sam's club card was expired, they won't look my account up or my purchase history. Because of that, I'm going to run out of warranty and end up with no TV. I didn't even have it for three years, model no. VX42l HDTV10a and the serial number is **.

This is how it started. I was being nice and added Monique to my family plan on Verizon phone service and then I went to work and one of my friends noticed the usage of the phone she was using and that she had went over her allowance of text messages and talk minutes. The texts she used was over 3000 text messages. I have the paper of the bill but because the bill is in my name I got stuck with it. So I had to call Verizon to see if anything can be done about it and it's still pending approval. Is there anything I can do at this point? Thank you.

I purchased a set of tires on 10/13/09, which came with a roadside warranty. One of the tires broke a belt in it on 10/20/10, so I took it back to get a new tire! The salesman said that they would have to prorate the tire due to their policy. The price of a prorated tire and a new one is the same! My question is, why should I have to pay for a new tire when I bought the warranty, and it was a manufacturing defect? BF Goodrich tires are supposed to be very highly rated tires, and I would think that you would back up your product. I would just like to have the tire replaced! Thank you!

Our TV was purchased about a year ago, shortly after that the TV would turn off by itself, then it has started going to black screen with the sound still working. It has increased in frequency and length of time of black out. I would rather pay for an attorney than pay to have it fixed. We have not watched it very much, and it was not abused.

I am now a home bound disabled housewife. I have alot of time that I would like to use the product that I purchased but I cannot. My mobility is limited and I don't think I should be forced to try to go to another room to enjoy my TV. I also don't have the money to go buy another one, handicapped people do not have extra $600 or $700 laying around each year. Please help. Thank you.

I bought this item a few years ago and I never heard about this recall. Just batts that get hot.

I have been using BF Goodrich Long Trail TA for many years and have had excellent service from them. The last set of four put on my 2003 Jeep Liberty had a 60,000 mile warranty. I have always gotten many more miles than the warranty was for. On this particular set, I have 35,000 miles on them and only 2/32 and 3/32 tread left. I returned to Sam's Club and was taken cared of by their Tire Department.

My complaint is that the tires were prorated for tread wear, which I agree but the credit averaged $18-$21 per tire. I feel the credit should have been much greater since I only got a little more than half the wear -- the credit should have been close to half the cost of the tire. My son has the same tire on two vehicles and I put the same tire on my wife's car. Hopefully, we can resolve this issue so I can keep buying BF Goodrich tires.

I am retired and on a very fixed income. I do not have the cash to pay such a high expense and will take me several months to pay for the new tires! I am also handicapped and need good tires on my vehicle--living in the snow belt of NE Ohio we see a lot of snow. I do hope you can help me.

I was in line at a Sam's club in OKC. My cashier, named Samantha was a young female that was totally unprofessional and disrespectful. She talked openly about having sexual relationship with another employee at work. Even though it is none of my business they talked in front of my child as well.

We purchased the AKAI 54" about 2-3yrs ago. About 5 months ago, we couldn't turn it on with the remote or the button on the TV, we had to unplug it 2 -3 times from the power wall outlet. Since we ran out of warranty, we are stuck with a broken $1200.00 TV. Is there a class action suit related to this company because of similar complaints and if so, how can we be included? Is there recourse, can we be reimbursed?

I purchased a Honda Black Max lawn mower in March 2009 from Sam's. The self propel stopped working in September 2010.

I bought a Vizio VP50 HDTV10A about 3.5 - 4 yrs ago. Turned it on and suddenly heard a pop and cracking noise. The screen went black. I can still hear audio. The TV has much short life span, as we did not use the TV much at all, only on special occasions and major sporting events for football and basketball.

This particular Sam's Club has really been going downhill in the customer service department. Yesterday, my husband and I went to the store on Covington Pike. As we were standing in line to check out, a clerk motioned someone else from another line to butt in front of us and he did. We had one item. She did not acknowledge us in any way. We did complain to a manager, but I'm not certain it went anywhere. This isn't the first time the employees act like they really don't need the customers there at that particular Sam's Club. They are rude and unappreciative of their customers.

Also, the people that work in the snack bar area are more concerned about their social lives than they are with their customers. We will not be going to that Sam's Club or any Sam's Club again. Costco is about a couple of miles away and I will be more than happy to drive there to be treated like I'm wanted there.

I purchased two silver twins over twin bunk bed sets in February 2010. Since then they have repeatedly fell apart they are unsafe so my children can no longer sleep on them. Besides the almost $500.00 dollars I am out and a couple scratches to arms and legs of my children, that's it.

I just purchased a 27" TV, and I can't get the TV to turn on! The red light goes on, and then it shuts right off. I am a single mother of 3, and I work part-time and go to school full-time. And I barely have enough money to put food on my kids' table, and you sell junk! What the heck am I supposed to do?

I can't afford another TV, and my kids are heartbroken! What kind of junk are you selling to people? The TV is only 1 1/2 old. What am I supposed to do? I want either my money back, or you need to send me a new TV. I don't have any extra money to purchase another TV for my kids!

After I called them, I was given another number to the Service Agreements depart for Sam's Club. The repair shop has had my TV since 6/28/10 (Westinghouse 42"). It started changing channels on its own! I was told yesterday that I would have a check or a TV replacement by next Wednesday. I bought a extra extra 3 year plus Sam's Club matches it with a 1 year so with the factory warranty of 1 year, I have a 5-year. I will get another $1000 TV or I will own a piece of Sam's Club. I have a good lawyer. I will let you all know what happens.

I purchase a Vizio model E320vl June 18, 2010. Less than 30 days, the TV display a reading "Input Lock". It would never power up again. Once you turn the TV on, it seems to be trying to power up but, only to shut off after about 3-5 seconds. Vizio Tech Support carry me through the basic trouble shooting steps, only to say it look like the power source has gone back. With Sam's club return policy, I felt that was the most quickest fix by returning the set and getting another one.

Well, two weeks later, I had the same exact problem happen again. The picture is black, you only hear the channel sound, and a reading that says - "Input Lock". After this time, I assume that maybe my problem was involving the cable box. However, I very soon can to believe that Vizio has a serious problem. With the cable box not connect to the TV, it still would not power on. The second tech says, it's unlikely to have two TV's with the same problem, but his reply is that there is indeed a problem with the power supply. Two New Vizio TVs with the same problem in 45 days.

"Dog bite me once, blame it on the dog. Dog bite me twice, blame it on me." Good bye Vizio. TV was within return period. I returned and got my money back! Don't buy a Vizio.

I pay my bills electronically through my bank so I know the account numbers are correct, yet payments are haphazardly applied to my personal account instead of my business account, which causes me to accrue late fees and interest on the unpaid account and lose interest by running a "credit" on the erroneously paid account. I have contacted representative to no avail. They insist it is the "bank's fault" and will not take responsibility, though the same mistake occurs repeatedly, probably because they issue very similar account numbers for business and personal accounts.

On 5/22/2010 the store in North Charleston, SC seems to have a problem with staffing the check out lines. Today I waited 20 minutes in line. Only half the registers were open. I had all the items on the cart set so the items could be scanned only for the lady to say we have to transfer them to another cart. For the few items this was another waste of time. I left the cart and went to Costco. I have raised these concerns with the management in the past and each time they just blow me off.

I have been shopping there for over 10 years and these problems have only started since the present manager has taken over. In case someone has not told him there are plenty of people looking for work hire them, we are tired of standing in line. Every Saturday the store is very busy. It is just too bad the management is too blind to see this and put more people on the lines so the customers' frozen goods are not frozen anymore by the time you get to the exit. Also, the people at the door are stopping to make small talk with everyone and there's a line across the store waiting to get out. Someone at Sam's, wake up and get us better management.

In March 2008 I purchased 2 Sony Bravia TV's a 52 inch and a 40 inch from the store in Southgate Michigan. At that time the clerk also signed me up to be a Plus advantage member. She told me by doing this the store was giving me an additional year of warranty on both TV's and was also giving me an extended warranty. I moved to Kingwood Texas February 2010.

On May 16, 2010. On May 16, 2010 the Sony Bravia 52 inch started acting up. Every time I turned the TV on it would go directly to Standby mode. I contacted the support line and they told me that the problem was internal. I contacted the Sam's club in Southgate Michigan store because that is where I bought the TV's. They were very helpful and the clerk (Janine) actually remembered my transaction, and realized a mistake had happened and I did not get the extended warranty as promised. The store manager asked me to bring the TV back for an exchange, I explained to her that I had moved to Texas and she said that was no problem all I have to do is call any Sam's club in my area and they would do the exchange. She also said she would talk to them if necessary.

I called the Humble, Texas Sam's Club and was told by the Store Manager on Duty that there was nothing he was able to do for me. It was over 90 days and if I had an extended warranty I could call them. I explained the whole story to him and even asked that he speak to the Southgate Sam's club Manager. He said very rudely that he would not be able to get anything for my TV and it is over 90 days and he would not be able to help.

I then contacted a different Sam's Club farther from my home in spring, Texas on Richey Rd. The Manager at that store was very nice just like the Southgate Michigan store. She Minnie) was very helpful, she asked me to bring the TV back for an exchange which I did. I wanted you to know the problem that I had with the Humble, Texas Sam's Club. I will not be shopping at that store any longer. I am sure if you look up my membership # you will see I was a very loyal customer. The Southgate, Michigan and spring, Texas Sam's Club stores were very Customer friendly and I would like to commend them. Thank you for your time.

I have been trying to resolve issues with my local Sam's Club for almost a year concerning a purchase of patio furniture made by La-Z-Boy that I purchased 4/21/09. The furniture had defective material on the cushions that had no UV protection leading to extreme fading and fabric breakdown within two months of purchase. I went back to the store in June/09 to discuss the matter with the manager and was told he'd call me with information on how it would be handled.

After waiting a month with no communication from him, I returned to the store and again told my problem to the now different manager on duty. I received an apology with the promise that she would most certainly take care of it and get back to me. I was given a contact at La-Z-Boy customer service to help resolve the issue. I spent months e-mailing them and still had no resolution by March/2010. It's taken five managers and over nine months and the matter has now turned into an epic disaster. There were promises made that were never kept about the financial aspect and the furniture issue is still not resolved. The purchase was made on a 12 month same as cash plan and they are charging my account with interest that managers had promised to take care of because I have been without the product for so long.

I am in the process of returning the furniture because the replacement cushions again have no evidence of having a UV protection via tags, etc. They, La-Z-Boy representatives, told me the producers of the fabric stated they had treated it this time. I was told the fabric is made in China but I see the product has no federal tag usually required by law for imported chemically treated items. Furniture cushions of sub standard quality and questionable chemical content also unwarranted charges to my credit account.

On Saturday April 24th, 2010 while shopping at Sam's club with my wife and our eight year old son, I noticed that we were being followed around the store several times by the same person. I didn't act on it, however my family and I continued to shop as usual and then we checked out. Upon checking out, we were asked to see the receipt for the items we've purchased as usual and for the first time I was asked to open my personal bag, so it could be searched. I questioned this due to me shopping at Sam's Club for three years and never been asked to open my personal bag.

I requested to see a manager. Once the manager came over, I asked why did I have to open my personal bag now when I never have before? I was told it the store's policy and everyone had to do it. I stated to the manager that I didn't see the policy posted anywhere for customers to be aware of. (My wife wasn't asked to open her purse). I then opened my bag as requested and the manager searched my bag and found nothing that belonged to them. I was humiliated, singled out, disrespected and embarrassed in front of my wife, child, store employee and customers. I was called a thief. I was not apologized to for the incontinence. Instead I was told by the manager "that he had to have his bag checked upon leaving the store".

After going through the embarrassment and shame Sam's Club has bought to my family, I stated that I wanted their corporate office number and I no longer wanted the items that I originally purchased and I requested to have my money returned to me. After leaving the store my family and I were humiliated we were emotionally and mentally drained from this ordeal. Upon arriving home, I called Sam's Club corporate number and spoke with a reprehensible explaining what happened and was told that someone would call me back. I have not received a phone call as of yet.

Please note there are not signs posted, and the Sam's Club card checker has never stated that all bags are subject to being checked on the way out. We were never informed of this policy. Because of the actions made toward me by Sam's Club employees, I have had to spend extra money which we don't have in this economy by getting another membership elsewhere and purchasing items from the regular grocery store. Sam's club was the main store my family shopped at until this. Being called a liar and a thief is degrading and being singled out, out of a the people in the store, only to be found innocent was humiliating. My family is having a very hard time dealing with this.

We bought a car battery at Sam's Club. It had a three year warranty but died after two years. Sam's Club would not honor the warranty unless I had a current membership. I found a one-day pass and used that, but they charged me a non-member "up-charge" for the new battery of $11. When I complained to the manager, she gave me a gift card for $11. It seems grossly unfair that they refuse to honor the warranty unless I am a current member.

Two years ago, i found out Sam's Club had opened five accounts under my name and my own original account. All of these accounts start and end with the same numbers which is why the store did not notice for so long--the only difference between these accounts is the middle numbers of the accounts. After much fighting, calling, and discussions, they decided to come to terms with their mistake. They put all five account's balance in one account and this added up to around $600. I started paying them off and soon, I had finished paying them. I overpaid and they mailed me saying that I had more than $137 in the account which I have never used.

One day, I went to the store and my card read declined again. They told me that my card was declined and the only way for me to buy was to open another account. I accepted and asked them not to put it as credit but to rather let me open the account and pay with my debit card. Three months later, I got a letter saying they gave me $3,000 credit limit and that I already owed $900 from my past disbursements and that because I had been late three ,months they were giving me a $39 late fee charge.

So from my account being declined once, they opened a credit account under my name without my authorization and gave me a $3,000 credit limit so they could add a $900 debt I did not have because I had already paid off plus another $300 something I don't know from where. So I noticed they had re-opened the already paid accounts, added the amounts and made a mistake. I called, explained and asked for help many times and they said that they were going to fix it but I have been battling with this for over a year and I am still reported with negative credit because of their mistake.

If you can look at account number **, you can see that I even have a positive balance from what I have already paid. If you look at my credit report, I have higher revolving balances and none of them have a negative record because even though I am unemployed, I have never so much as being late for a payment. Account number: **--the number that changes in all of the accounts is the second set of **. My original account started with ** and I am up to ** from how many accounts they have opened.

Please, if you call me, have someone call me in Spanish because I am having my daughter write for me in English. I do not speak English! Or, you can call my daughter at **.

On Monday, March 29, 2010, I tried to enter Sam's Club Honolulu Ala Moana. A sign posted at the entrance as of March 15, 2010, "no bags allowed in store, bags must be placed on metal rack at entrance". A greeter/membership checker told me and my wife that we cannot enter unless we place our bags on the metal rack. Sure, but we asked where is security to watch our belongings if we leave it on the rack? She mentioned they do not have anyone to watch our belongings and it is not their responsibility. If we do not want to leave our bags, she said if we can just leave and don't come back.

We asked who can we speak to make a complaint and she directed us to a manager named Shawn. He again enforced that he cannot let us in unless we place our bags on the rack. He also mentioned that he is not responsible for any belongings that may be taken if we leave our bags on the rack. We questioned why and he said it is not his nor the company's responsibility to watch our bags. Other customers with bags also stood in line questioning why and the manager Shawn mentioned we can call 1-800 to place a complaint. At that, we were sent away even if we are paying members of Sam's Club. We tried calling this number with no success, line is always busy.

In the beginning, I was looking for employment that would offer a steady income with health benefits for my wife and I. Carolyn, my wife, is a realtor with inconsistent income and no health benefits. I was hired at Sam's Club (owned by Wal-Mart) in July, 2007. Everything was fine for many months. I was a cashier and I was exceeding all expectations. As a cashier at Sam's Club you are required to transfer all goods from the customers cart to another cart. The weight for the items purchased could be from 1 lb. to 100 lbs. After 5 months as a cashier I was promoted to a meat cutter. During the time as a cashier I never missed any work due to back problems from all the heavy lifting.

As a meat cutter you are required to lift boxes of meat (usually 50 lbs. to 100 lbs.) from skids (or pallets) and arrange them by date on shelves in the walk-in refrigerator/freezer. This particular refrigerator/freezer had a leaky refrigeration unit on the ceiling (they have since remodeled this area or they were in the planning stage when I was still there) which made the lifting, bending and twisting with these boxes a challenge (and very dangerous). Well, within the first week (December 16, 2007) I slipped and fell injuring my back.

They initially denied my Ohio Workers Compensation claim. Sam's Club and Wal-Mart are a self-pay Workers Compensation organization which translates to some very bad news for their employees. I tried to return to work with very limited lifting for a couple of months, but the condition only worsened. I sought a doctor (on February 26, 2008) specializing in orthopedic medicine.

I was diagnosed with disc displacement and have been in severe pain for over 2 years now. My Ohio Workers Compensation claim was accepted for temporary total disability and a back strain after about 3 months (in May of 2008). My doctor was pressured into returning me to work before my first epidural injection (around 3rd week of June 2008). Well, after this injection I had some relief, but it was only temporary. So my doctor scheduled another injection (about 3rd week of August) and put me off work until after that procedure. He was pressured again to return me to work (September 1, 2008) before that second injection. Well, in the meantime, my Ohio Workers Compensation claim was denied past July 1, 2008. I received my second injection and it was similar to the first. I only had temporary relief.

Sam's Club stopped paying for doctor's bills, prescriptions and any recommended procedures after July 1, 2008. Well, I still wasn't able to sit or stand for any length of time. I had mostly lay on heating pad or soak in a hot bath which I really couldn't do and greet customers at the same time. So, I couldn't accept a greeter position at that time nor now. In addition, I was afraid that if something else happened to me at work I would be in even worse condition than I already was.

So, this has resulted in a loss of pay, health benefits and my quality of life. Before this injury I was very active. I loved playing with my grandkids, working on my lawn, walking in the park and working around our house. Now, I can't do any of these things, and in addition I'm in constant pain.

I tried to help my wife with some of her work (taking some pictures from my car and looking up information on the computer) which was a huge mistake. Not only is it difficult for me to get in and out of a car, but I can't sit for long periods of time (30 minutes or less). Well, this resulted in Sam's Club thinking I got another job. I was only trying to be productive (as a husband I felt I had to contribute, but I was unable to go outside the house to find work) and I could start and stop work when things were too much. I could work for 10 minutes and rest for an hour (something I couldn't do at Sam's Club) or I could take a few days off if I over did it (which was very often). All in all, I worked for about a total of 20 hours over a 4-month period.

They considered this quitting my employment with Sam's Club and they said I was able to perform all the regular activities I was able to perform prior to the injury. None of this is accurate. I am still in constant pain and I can't function like I did before I was employed at Sam's Club.

It is disappointing that anyone has to suffer over 2 years (with no relief in sight) when they are injured at work. I was then told that I had this problem before I started my employment there. Their doctors saw me months after my injury and they could tell I had this disc problem before I started work (that's amazing insight on their part considering all the work I performed leading up to that point).

My lawyer and I are still fighting this and it may, eventually, go to trial. Due to the lack of health benefits and loss of work we are in severe financial trouble. We have borrowed all we could from family members and are still coming up short. Even with a trial the outlook is bleak and will cost more money than we have. I keep hoping and praying that something will be done to reduce the pain in my back. As long as Sam's Club doesn't have to account for injuries their employees have at work, all their employees are at risk.

Every time I call, it takes 20 minutes at least to get anyone to talk to me. I have weekly $7000.00 order of pyramids cigarette. They got it only one week and that was it. No one knows anything. They keep passing the call from one to another, and the end is they hang up on you. They do not work and are very slow. They do not care. They act as if they are sleeping or on drugs. I wonder when was the last time you did drug test to the employee there, and none of the managers take any action.

As of March 12, 2010, Sam's Club (Walmart) will not respond to "Code Adam" at their store. Your children are not safe at Sam's Club. After an incident at store number 4824 in which the police arrived an hour after being called the store responded they are only there to protect their merchandise and not the customers regardless of age. The employees will stand and watch the criminals run right past them at the door. They also will not provide details of the perpetrators to the police unless subpoenaed.

I suggest everyone reading this go to Sam's Club and yell "Code Adam" and see what happens. It's not illegal to yell this as it's not illegal for Sam's Club to watch your kids be snatched apparently. Plus we now know the response time at Sam's Club Santa Clarita for the Sheriff to be about 60 minutes. Please spread the word and don't let Sam's Club be a domicile for pedophiles and kidnappers.

I buy Great Value cran-raspberry juice drink on a weekly basis. At least 2 to 3 64 oz bottles, at a price of $1.88. Now, the price of this product is $2.48. That's a jump of 60 cents on this item. Shame on you. I could see a price increase of 10 or 12 cents, but 60 cents. Shame on you. Now, I purchase this item at the Market Basket at a daily price of 2 for $4.00, or $2 for each 64 oz bottle. How many more items have you done this to? Shop Wal-Mart, live better?

We had purchased a AKAI LCD TV/DVD Player Combo model #: LCT3201ADJ from Sam's Club a few years ago and as all of the other complaints, the TV will not turn on. We feel that the problem is as all the others that it is in the switch, but of course would it be worth the cost to get it repaired? Due to the change in policy at the Sam's Club, they only except returns within the last two years. So, it looks like we are stuck with a TV that doesn't turn on.

I bought a 32" flat panel TV 4 years ago at Sam's club. Now, the picture went out and won't go back on. And there's no sound--nothing, except red flashing light in the right hand corner.

We write to you today with much aggravation and frustration. Since August 29, 2009, we have been without a fully functional 46 Vizio television that was purchased at your Eau Claire, Wisconsin Sam's Club on January 29, 2007 with a three year extended warranty. Since February 11, 2010, we have been without a working television at all!

There have been numerous repairs done on this television, three to be exact. On February 11, 2010, we had our last repair. When the service people came to our house, our television worked as far as being able to watch TV. When they left, the television did not work at all. It won't even turn on.

The following morning, we phoned the Service Plan, again, for another repair. At that time, we were told that the part was already ordered for a repair, but that they would submit our file to the Service Solutions Center for request for replacement. On February 18, 2010, we had to call back to find out the status of our account, whether the TV was going to be fixed or replaced. Mind you, we were told that it was going to be serviced while we were waiting for a return call. The service company, I.T.I., had no idea of that service, so in turn, were never contacted by this wonderful service plan you have.

So, on February 18, 2010, we were told that our request for replacement had been denied and that the service company would be in contact to set up a time to service the television again. And again, the service company has no idea what I'm talking about when I call. Sam's Club Service Plan has yet to call them to let them know they are supposed to set up service for this television.

On February 19, 2010, we called the service plan again, getting more and more frustrated and angry with every call. We were told at that time that a Rush would be put on our account and it was again going to be sent to the solutions team for a request for replacement. Now rush to me is quick, right? Not according to your wonderful service plan. We called again, today, February 22, 2010 to find out the status to find out we have to wait again, the 3-5 business days for someone to call us back from the solutions department. But, here's the kicker. Before we were told this, we were asked by a customer service representative if the service company had been in contact with us to set up an appointment for service. Really! Does anyone at the service plan know what is going on?

So why are we contacting you? We just want you to be aware of the problems that are occurring within your company. Also, we have contacted many consumer report agencies and have reported all of our problems with your company to them. So, where is the 100% Customer Satisfaction Guarantee in this instance? Here's what we want, the money to replace the television, plus tax and plus the $198 cost for the extended warranty. We don't want a television from Walmart or Sam's Club because I will not deal with your service company again. We don't know what kind of place you are running, or even if you know this is happening in your division, but maybe you need to check it out. We will be calling the service plan everyday and will be contacting consumer report agencies everyday with complaints until this matter is resolved.

So take this as you may, do what you want with it. But just so you know, that we will keep reporting the horrible service that we are getting from your company until this matter is resolved.

This is the second time this has happened at Sam's. The first was about a year ago. When leaving work, my car battery was completely dead. I called AAA and got a jump start. I went to Sam's at 5:30 PM, and turned the car off to go into the store. I was told that there was no way they could put a new battery in my car. They were working on a car now, both of the two employees were going to lunch from 6-6:30, and then they had to work on another car and leave at 7. My car wouldn't start again, so I was stuck there.

My husband came in, and we bought a battery from Sam's. We went to Wal-Mart to get tools to change the battery, and changed the battery ourselves in the Sam's parking lot during a snow storm. After complaining to the store manager that they couldn't take 5 minutes to change my battery, I was told that OSHA laws require that there always be 2 employees in the garage area. That's fine, but why do they take lunch 1/2 hour before they close? I deal with the public with my job, and this attitude would not be tolerated. I guess Sam's Club just doesn't care about customer service. I had to spend over $20 at Wal-Mart for tools that I didn't need, just so I could replace the battery.

I followed a semi truck to Sam's Club to our Wal-Mart store. This truck was using Highway 32 West in Harrison County, Kentucky. Semi Trucks are not permitted on this roadway. I have filed a complaint with the Kentucky State Police and will also file a complaint with Sam's Club when I find their information.

I purchased a 37 inch television AKAI on August 2006. My husband shut the TV off and Static shocked him. When he tried to turn the TV on again, it kept flashing red and green light. This happened January 30, 2010. I love Sam's Club, but I'm sorry this happened. We paid a handsome price for this TV. It's the first TV I've ever had to break especially one so expensive. I'll have to save up to buy another.

I purchased a set of 4 tires at the beginning of 2009. At the time being I'm an "active member" of Sam's Club. A few months after that I was not longer an "active member" of Sam's Club. The tires have a life time warranty and shortly after I encountered a flat tire. I explained to the manager my situation and he stated being that I am not an active member and there was nothing he could do to repair my flat.

After days of complaining, the acting manager at the time stated to bring my vehicle in and he would go ahead and take care of it. They repaired the tire by patching it. The repair man stated if there were any other problems to just call and come back in. Well, months go by and now and the beginning on 2010 the same tire is flat. I still no longer have a membership with Sam's Club because I cannot afford it at this time.

My main concern is I do not think that it's fair that I have a life time warranty on the tires but in order to have that I have to be a life time member of Sam's Club. The consequence are days of having to stop and fill my tire with air, money, and inconvenience because I paid for a life time warranty at the time of purchasing the tires and I am not receiving the service.

This is occurring during a challenging economy when Wal-Mart has just come off a profitable year-end close. Sam's Club "shares" in stores are at record highs.

Regardless of outstanding year-over-year performance, or having, been the employee of the month, the employee of the year, or having received outstanding performance evaluations year-over-year over for every year she's been employed by Sam's Club, it's the age that's the key-driver in these actions. Sam's Clubs have younger employees, with less time (many having been with Sam's from only a few days to a few weeks) and they're selecting the most senior employees. As compensation, they're advising long-term employees that they can apply for temporary jobs, such as Cart Guy. This is a company that's supposed to be the customer-friendly store and dedicated to their employees. They treat their employees with total disrespect. My wife can only receive benefits if she signs an agreement to not seek compensation for age discrimination.

I worked at the Sam's Club in Bloomington and put in my two weeks notice when another job came in for me. There didn't seem to be any issues as my evaluations were always "exceeds expectations." I slipped on the ice and got a concussion on my last week. I called out and explained the situation and faxed over the doctors not from the emergency room. I asked if there was anything else needed since I was going to use the sick time I had accrued from being there for nearly a year.

I called back after I had officially left since I was no longer able to access their website to see what my last paycheck would be. I called in and was quickly told that my sick pay would not be used and I had summarily lost it. After calling corporate office, they told me to contact the Market Manager, Mike ** to straighten this out. Surprisingly, the Walmart Corporate Office was shocked at this. The Bloomington Personnel person, named Bonnie, suddenly tried to claim that I had never faxed in my documentation even though I had the confirmation both verbally and in writing. Now Delana at Bruggers office told me that they were going to fix everything and yesterday, the check that was owned by me (for even the days I was there physically working) is nonexistent. As I saw a manager at the Bloomington make changes on the computer to employee's schedules, which I thought was very illegal, it makes me wonder if they were applying their magic to mine, too.

Please let me know if other people who have worked there have had a similar experience. Right now, they are holding back my paycheck which I need. The sick time was to pay for my emergency room visit and they are trying to get out of paying that even though I accrued (earned) this income. While I was working there, I had many great evaluations and had to work through my breaks when managers told me to keep my job and now this is how they repay it.

I bought a 47'' Philips HDTV on July 22, 2008. I contacted Sam's Club and was told to get a hold of Philips. The TV picture flashes in and out. After reading all of the complaints which are hundreds, I just wonder if it is worth a membership to someone who knows that they are selling a bad product. I am retired on a fixed income and can't afford a new TV every 18 months. I paid $1400.00 for this one.

I bought a battery and I was charged an additional $20.00 for Walmart Credit Cash Back and did not receive any cash back. I called Jose (Store Manager) who did not provide any help. I was charged an additional $20.00 for Walmart Credit Cash Back and did not receive any cash back.

Last November I had to travel to Jackson, Michigan for a funeral of a family member the next morning. I looked at the weather forecast and it was very cold and snow most of the way. I decided to replace my tires as they had approximately 47,000 miles of wear. I bought new B.F. Goodrich tires at Sam's Club. I picked the B.F. Goodrich tires for their good tread and previous good performance in snow. Well, here is the problem. When I went home in the snow and drove through the snow for 500 miles to Michigan the next morning, I never noticed a noise coming from one of the tires like a broken belt. It was there all the time and I asked about the problem in Michigan at Sam's Club. They said it was probably a broken belt and I may have hit a pot hole or something! Sorry, we can't help you with that.

So here I am with a tire noise on my once quiet Honda Accord and tires with a defect I got with the tires. I hate the noise and will either get new tires or a new car. The noise will make you crazy! My question is does Sam's Club sell "defect tires" for a better price? I am disgusted and feel if I went for a few bucks more, I could have had a better tire like what came on the car. I need to replace two tires due to a defect that was there when I bought the tires. It's an expense I really can't do as I am retired and not working.

PS: I know it is a year ago, but it really bothers me to drive that car and I want to share this with B.F. Goodrich.

I have bought two bottles of Cascade Complete. One was just like water. The next one that I have now is so thick it won't come out and feels real grainy like there was sand in it. I have bought Cascade for years and never had this problem. I bought the last two bottles at Sam's club in Birmingham. I don' t think I will be buying Cascade again because of this problem. Thank you.

Hotel and rental car package cost between $100-$200 more than I could have booked the package myself, for the nearly six (6) days that I tried to get someone (Edna) to return my call. I spent more than 20 hours on the phone, in an attempt to garner reimbursement, but to no avail. Beware, consumers, avoid purchasing this Sam's Club Plus Member package. The damages include $100-$200 more cost, and more than 20 hours of my time.

Purchased Members Mark Complete Nutrition 50# dog food, 05388 67055 on 11/08/2009 that had been recalled back as far as July 2008. Why is that same lot number on the shelves in November 2009 ??? We have been feeding our labs this food since then. One of our dogs has developed seizures. We will be contacting the store today.

I went to Sam's Club around 10:30 am on Tuesday 12-8-09. I spoke to the lady behind the counter about getting tires. The lady was nice she asked how I liked my car because she was thinking about buying one. She claimed she recently test drove a Chevy Cobalt. I paid for my tires in advanced and left. At 12:45 I called Sam's Club to see if my car was ready to pick up. I waited on hold for 15 minutes, but had to hang up as my lunch break was over.

Around 1:30pm I received a call that my car was ready she asked if I had been called earlier and I claimed no I had not, but I tried calling.

At 2:30pm I arrived at Sam's Club to get my car. When I arrived no one was there to greet me. Eventually a technician asked if I had been helped and I said, no. So he proceeded to get my keys and paper work. When he handed me a key I said, that's not my keys. He said, are you sure? I said, yes those are not mine. I have a Winnie the pooh key, a remote start clicker and my house keys. Again he said, are you sure and I said, YES!

Eventually the lady that had helped me earlier arrived at the service desk and I explained that they keys he had are not mine. So three of the technicians and the service lady began to look through the trash, the box where keys are held for cars in service, the counter and displays. Then, the service lady made a comment I wonder if it was that lady with the Chevy Tahoe. She finds Kelly J.'s paper work the lady with the Tahoe. She asks for the technician to call the lady why she goes to look at the security camera.

Later the lady comes back and says she is not sure if she took them, but she was obviously irritated in the video as she was bumping into customers and pacing the floor. The service lady claims that she noticed the lady was irritable because she had been waiting an hour. The technician who worked on my car claims that the video proves he put my keys back in their secure box after he finished my car.

Later the lady comes back with a gift card of $50.00 and a phone book. She said, I can take my car to a dealership to get a new key. In the mean time I called my insurance company who could not help. Then I called my mother to see if I had a spare key. Once my mom found my spare she drove it out to me. During this I called Robert at Adam's Chevrolet in Belton to see if he could get me a new key. The manager, Todd, came out with his business card and apologized. He agreed to have my car and house rekeyed at there expense.

I drove my car to Adam's Chevrolet, but found my car would not be finished for at least a day or so depending on parts. I called Sam's Club back to speak to Todd the manager, but he was gone for the day. I had to speak to Sandra the assistant store manager. I explained the situation and asked if they would pay for a rental car as I had no other means to get home or to work. She claimed she had to call Todd for approval first and she would call me back. I also asked Sandra if I should file a police report as this would not be a cheap fix to rekey my car. Sandra said, no that is not necessary "We do not want to inconvenience you anymore; we will take care of it." I said ok and we hung up.

Sandra called back about 15 minutes later and said they would pay for a rental. Robert at Chevrolet contacted Hillary at Enterprise Rental in Grandview; however they were out of cars. Hillary said, they were going to get more cars in the morning and they would come pick me up weather providing. I called my boss to explain the situation; however since we were short handed and I hadn't come back since I left at 2:30 he asked for me to get a ride with a co-worker. I called Robert at Chevrolet back as I had left once there was no car and they could not fix my car that night, to tell him to have Enterprise call me tomorrow and they could drop off a car at my work. The next morning I had to walk my daughter to school in 0 degree weather because I did not have a vehicle or anyone else to help me. I then had to walk down to 79th street and wait 30 minutes for a co-worker to pick me up.

Later in the morning I received a call from Sandra the assistant manager. She said that they would not pay to rekey my car because it would cost $1500.00 to change the cylinders on both doors, my trunk, replace the chips in my car keys as well as a new remote start clicker (all which required programming as well). I immediately for the first time got upset and told them this was not acceptable and this was not my fault it was there lack of security of my keys that caused this and they needed to fix this and make the situation right. She claimed she would call me back and that she has done all she could do for me at a store level.

I then called the Grandview Police and asked if they could send an officer out to file a police report. When Officer arrived I gave him my report. I explained that Sam's Club had only offered to rekey my apartment locks ($25.00), cut a new key for my car, but not rekey and a $50.00 Sam's Club gift card. The officer stated that he did not think that was fair either, but he cannot make them do the right thing. I told officer P. that Sam's Club was not sure if the lady stole my keys because they could not tell with out a doubt. I told him they had contacted her, but she would not answer or call them back. I told officer P. they have a video and please check it out. He left and promised to call me back.

I had another conversation with Robert at Adam's Chevrolet he said he could not finish my repair as Sam's Club did not want to pay the $1500.00 to rekey my car and locks. I told him that this is not fair I cannot drive a car when someone else has my keys and information. Unknown to me Robert did nothing further with my car not even re-cutting a new key that Sam's Club had approved. He did not complete as he knew I was not happy with the circumstances.

When officer P. arrived at Sam's Club Sandra called me to let me know he was there. She did not sound happy I had mad a police report. She said, she would call me when he leaves to get my personal information as she was going to file a claim with her corporate office. When officer P. left Sandra called me back for my information which I gave her. I told her you know if you were in my shoes you would understand that I feel my home and car security are gone. Also I asked how your corporate office is going to handle this matter. I said surely more than a rekey of my home, a $50.00 gift certificate, and a just a re-cut of a key that someone out there has.

Then Sandra claimed that she was not sure, but someone from corporate should call me today. I then asked her about the video again. This time she admitted that the lady took my keys, but she thought it was not done maliciously and maybe she didn't know she has them. I told her it doesn't matter it's the principle that she has not returned them or answered your calls and my personal keys are out there to be used. She said, she didn't think the lady had my address. I don't think that matters it could be an inside job, or she could have memorized my address, or she could have used a camera phone, or she may have done it to spite them for taking a while on my car.

Sandra got frustrated with me, but I told her this has been a HUGE inconvenience to me. Again we hung up with the intent that something would be done ASAP. I called Robert at Adam's Chevrolet around 3:30 to see if my car was done because I hadn't heard anything. He said, no because he did not have a key it was special order and because I wasn't happy with the circumstances he stopped all work on my car. I then called Sandra back to tell her that I was not happy. Sandra said that Adam's Chevrolet would get my car key re-cut tomorrow, but it would take about an hour. I told her oh so now I have to lose another hour of work this ridiculous. She said, I am sorry but that is all I can do.

Sandra also told me to pay the bill and she would reimburse me. I told her I was not paying anymore money out of my pocket that they need to arrange payment. So then I called the corporate office of Sam's Club. I spoke to someone there who asked me several times if I had Kelly J.'s information and I said, no they have given me no information. Then he put me on hold to call the store. When the guy at corporate came back on he said, he was going to have me speak to the manager over Sandra. After holding for several minutes Sandra came on the phone. I said, I was supposed to be holding for your boss. She said, I told you I have made a claim with corporate and you will have to wait for them to call you. I said no I will call news channels 4, 5, 9 and my lawyer and hung up.

I called corporate office back and asked to speak to someone with authority which I did not get, but the guy claimed he would work up an Escalated ticket to get this resolved and have district manager call me back (this was around 4:15pm). I never received a call back with this escalated ticket. Before I left work I checked my voicemails. I received a call from Hillary at Enterprise around 12 to ask if I still wanted a car. I also got a call from Office P. He did not give me a police report number. He said, since Kelly J. lives in Kansas City, MO he could not go to her residence and he would have to have KC, MO police do it. I had to get a ride to Adam's Chevrolet in Belton to get my car with no work done on it. Robert claimed he was sorry, but he would hold the ticket open for me!

I had canceled my new college class for the night as I was distraught and had been crying all day which resulted in a pounding headache. I could not get into another class before the end of the year, so I have to file for a leave of absence, so I do not loose my financial aid. I have left message and an email with Fox 4 new problems solvers and KCTV 5. I spoke a gentleman at Channel 9 to see if they would air my story. He could not promise a story today, but maybe tomorrow.

I called my bank and stopped payment on my check #2211 12-8-09 to Sam's Club in the amount of $181.73. I stopped payment since no one as Sam's Club will help insure the safety of my car by paying for rekeying my locks and my car is not in the Sam state it was when I dropped it off. I have also lost 4 hours+ of pay from work, (3hrs the day of the incident and 1 hr the day after since I had no car). My boss had to wait for me to drop my car off approx 15 minutes because the line was long; my co-worker dropped me off when I was picking my car up.

My mom had to drive from OP, KS to Grandview to bring my spare key as all I had was a remote. Another co-worker had to drive in the snow from 77th & Nall (Prairie Village, KS) to pick me up on the side of the road of 79th and Grant, so I could get to work. My co-worker again had to drive me to Belton to pick up my car which had nothing done to it.

I would like compensation for my loss of work time (I make $17.54 an hour), my car to be rekeyed with another remote and the re-programming done, and my $30.00 stop payment fee as I feel I should not have to pay for my tires due to the circumstances that have arrived. (Also I feel I should have maybe replaced all 4. I asked the lady to check when she got my tire size if all for were bad, but when she came in and I asked if all 4 needed to be done she had a look on her face that told me she did not check. She says oh well they will be ok for a little while longer).

I want reimbursement for the $25.00 fee to rekey my car. Last I feel I should be reimbursed for my yearly membership to Sam's Club as I have to pay to shop there and I cannot believe they have treated me there paying customer this way!

Well,when i read all their complain about the TV of Phillips ,we experienced thesame.A 50" plasma this year we got problems keeps blinking the red light and at first my husband take a chance of turning on and off and it works,but the problem is we never turn off the TV.So we will not do it again and again.But now it's gone forever.I wish they could do something about it.

i had never heard of a recall until i got on the computer just now, we would like to buy an other charger or exchange it, if you could help us we would appreciate it. we had to buy another drill and i had bought that one for my husband for christmas. thanking you in advance.

17 months after the $1k+ purchase ... no picture... just blinks ... no help ... I'm an angry Arizona attorney seriously interested in the Class Action discussion ...

before the water was added a 5 cent deposit a case of poland spring 32 pack water was $4.00. Once the deposit was added on the water went up to $5.76 and an additional $1.60 for the deposit. Thats almost double the price for the water in a matter of 1 week.

My philips/mag plasma TV sometimes would turn on with only the sound, without the screen and finally, yesterday it got really hot and i could smell toxic fumes coming out of it!!

It started doing the blinking screen with no picture as I see many others have experienced, and I too have only had the TV a couple of years.

Of course I'm beyond warranty and Mag told me to grab the phone book & call tv repair.

I called a TV repair shop and the guy told me that philips/mag sold out to a Korean company about 1.5yrs ago and that it would probably be several months wait just to get the parts! I bet Mag already knew this, I wonder why they didn't just say so?

Looks like philips/mag knew they were selling and just made a bunch of cheaply made tv's on their way out, hurting our pockets- and with the toxic fumes- hurting our health!

Guess we live & learn. These are the practices of corporations today. Dollar before human.

The service men do not have time to work on my car and wait on customers. Both of the men made numerous trips to the front of the store to wait on customers. They were doing all they could to help but there is just so much 2 men can do.

I will NOT go back to Sam's for tires. I will go somewhere that takes a LOT less time. My time is to valuable to waste sitting on a bench in Sam's. This is indeed BAD MANAGEMENT!

My husband Sams Club Discover rate is 27.9%. So he call to see if it can be lower but they said no because he had 3 late payments. He has been a customer for about 12 years. I would think they would want to help you but they don't. We are trying to pay them but with my husband taking a pay cut on his income is going to be hard. So I plan to cancel my membership and my husband and never buy anything from them.

pmt of 200.00

Please accept our sincerest apology and allow us the opportunity to provide you the highest level of customer service in the future.

If you have any questions or if we may be of further assistance, please contact us via the Online Message Center.

I THEN EMAILED THEM AGAIN SINCE THAT WAS A LAME NON ANSWER. THEN I GOT THIS LETTER:
Dear Online Customer,
Thank you for your recent inquiry regarding your Sam's Club account, and the opportunity to be of service to you.
The action taken on your account occurred as a result of an evaluation of information contained in a credit bureau and/or your purchase and payment history
i THEN RESPOND BY LETTING THEM KNOW THAT IS A LIE MY CREDIT HAS NOT CHANGED I MONITOR IT DAILY. THEN THEY CHANGED THEIR STORY BY SENDING ME THIS:

Dear Online Customer,

Thank you for your recent inquiry regarding your Sam's Club account, and the opportunity to be of service to you.

Consumer losses are expected to increase as unemployment escalates. Banks throughout the industry are taking actions to limit credit exposure in the tough times predicted. Due to the current economic conditions and forecasts, we found it necessary to tighten up our own credit policies, including decreasing credit lines. This is not a reflection of your personal credit rating or our confidence in you as a cardholder.

Our records indicate your credit limit was reduced on 10/02/09 to $2050.00 and a letter was mailed to you.

(which i still have not gotten)And keep in mind the reduced limit is now below what my balance is so they will be trying to add over the limit fees which i will not pay.

I keep calling asking them where is the letter, First person told me it was mailed out on the 3rd, next person said the 7th and now its the 10th they mailed the notice.

I went to Samsclub this morning and took back all my last purchases told them why and of course they apologized and said its not them its GE Money Bank they cant do anything.

Sam's Club in Shreveport Lousisana had signs and internet postings that they would be giving flu shots for $20 on October 9, 2009 from 3pm to 6pm. We arrive at 3pm. The flu shots had not arrived yet. We were told they should be there within thirty minutes. At 4:00pm we fould out they did not even know where they were we left. How stupid can you be? If they did not have them they should have told us.

We joined Sam's Club in May and then moved to PA in July. Our new home is far away from local Sam's. And thus we called them to cancel our membership. The first time they ignored us (a month ago) and the second time I insisted to ask for a reference number (Sep 28). We got a call back saying there is no way to issue us a refund unless we personally visited the local office. But that's exactly the same reason why we cancelled the membership. This lady said it is their policy but not written on their website. How could a a policy not written publicly and clearly be called a policy? And don't mention that it is not a justified policy at all.

I went to rejoin SAMS club because I purchased tires there over 1 year before and did not belong anylonger and was told that I needed to rejoin to have access to that dept.for tire rotation. Well joined and then went to have tires services- rotated and they went to do that and I was told one tiem was bad and needed to purchase new one so I did. They had a problem with ringing up correctly. Took 3 tries to get it right. WHich was ok but then when I checked out and took the car out of the parking lot IT MADE ALOT of noise in front end.

Also they broke off capson 2 tires and never toldme about them untili asked when i went back there to have them check out the problem with the tires..

I bought a new kawasaki cordless drill after a week or so I was in my shop when the batteries exploded and I got burnt and cut up by the debree that came from this. I contacted the warranty dept. which said that nothing could be done about this that all I could do is send in the stuff and they would deceide what to do and now I'm finding out that they recalled this item but I never got anything from them for my burns or the pain from the cuts.

After 19 months our tv went black. You could hear it but see nothing. It will not cut off with the remote or buttons on the side. You can unplug it a few times and plug it back in and the remote will work shortly, but still no picture. Sound only works sometimes. flickers blue for a second then back to black.

I bought an HP laptop last September, a 1-year warranty, plus a 3-year service plan. I spent extreme time getting Sam's phone to answer and was told to call the Service Plan number. I called there twice, as I needed more info. I had to go through multiple choice answers only and thought I would never get a person both times. They argued over my warranty, stating it should have cost more when I was holding the receipt in my hand reading from it.

After wasting 1 1/2 hour, I was told that since it is less than a year and this superior product's hard drive has failed, I now need to contact HP directly. It is now one hour later. A box is being mailed to me. That computer is needed for business tonight and the next three weeks at a theater in production. Mr. ** said it would be about a week before we see it again once we receive the box. I'm not holding my breath on this one.

I purchased an extended warranty on a computer purchased through Sam's Club. After about 18 months of use, the original battery no longer took a charge so I bought a Rayovac battery to replace the original one and it worked fine, popping in and out like to original. The computer died and needed a new mother board, so I sent it to the repair company through the extended warranty. I popped the aftermarket battery out and did not send it with the computer. When they returned it to me repaired, I put my aftermarket battery back in and it got stuck and would no longer eject. I sent it back again with the battery stuck and they got it out and sent it back to me. Thinking it was repaired, I popped the battery out for a few days and popped it back in and it once again got stuck. They are now blaming it on the battery and will not fix it or take responsibility for breaking the battery eject button.

For now, the battery is in there for the life of the computer. I only hope that I don't have another hardware issue as I believe they will try to void the warranty because of the aftermarket battery. This was damage caused by their service center and they are not taking responsibility for it. The cost to me is $700 plus tax and another $140 for the new battery. No small change.

I have spent many hours on my cell phone using my minutes, been without the computer for 2 weeks now while trying to run a small business. Not to mention the $840 + tax I spend on the equipment.

On June 23, I went to Sam's Club to buy chicken breasts (fresh produce). Next day, I found out I bought chicken thighs instead of chicken breasts. I went to Sam's Club's customer service to exchange it. First lady I talked to said they can't return fresh produces. I asked for a written policy where it states it. She gets the manager instead. The manager tells me that they don't have a written policy stating that I can't return fresh produces, but I still can't return it. He also adds that they will have a loss if they accept the return because they can't resell it.

I told him I exchanged a fresh meat for similar reasons three years ago and no one said anything. I point out a sign that is behind him that says "100% customer's satisfactory in merchandise returns." He then says he will accept the return, but I will get flagged so that everyone on the account will be banned from buying any fresh meat. He says he has the power to flag anyone necessary. I chose the return and so now I am banned from buying fresh produce ever again from Sam's Club. Sam's Club also lost a loyal customer who has been shopping there for 8-plus years and who spends $200 a week there.

Over the last six months, I have purchased two 24-oz plastic jugs of Argitoni Parmesan Cheese and each one has spoiled long before the expiration date. The most recent one has a Use By date of 08/02/09 and is already molding.

Memphis,TN The advertised price was $15.48, However at the time of making payment i was charged $19.21. When i objected to it i was told that that is the price they have on the counter. There i went with the store manager to look at the advertised price and obviously it was 15.48. I was told that they can correct the price.

I was told that cashier put the"wrong code". When i looked at the cashier coding list it said 369320 (price+19.21). This was the only basmati rice code she had. However finally the entered the numbers from rice bag manually to determine correct pricing. The rice bag didn,t have price coding sticker on it. It was also interesting that Sams club only had one type of Basmati rice at that time in the store however they had two different price codes for basmati rice ( 369320= 19.21 and 647713= 15.48). I guess that how they decieve their customers.

My point is that overcharging $4 is not the issue here. The real issue is that how many consumers may have overpaid for this item (and who knows many other items). If they sold 1000 basmati rice then Sams club would have overcharged customers of around $4000! I have had multiple similar experiences at Walmart and Sams club. I guess thats how Walmart and Sams club make their profits (by price decieving). Dont you think that this is a crime to advertise one price and charge a different price? I hope someone takes notice of this.

Sam's Club Lemons are Lemons

Three times now, (month's apart) we've tried to purchase a 10-lb bag of lemons from Sam's club. We inspect them carefully before leaving the club... and they look fine. However, when we take them home... the very next day half of them have gone moldy on us. That's a very short shelf-life for such a large amount of lemons.

We'll be buying our lemons at our grocery store from now on... it may cost a little more... but in the long run, we won't be throwing our money in the compost heap. We're very disappointed in the produce section at our Sam's Club. Probably about $20-25 worth of lost lemons.

They lowered our credit limit and they are now charging us an over limit charge on our credit card.

I turned to the other employee and asked did they see what he had did and asked to speak to a manager. The manager came out and said he would speak to him and said he was sorry and pretty much walked away. I felt completely demoralized by this incident and will surly not be shopping at Sam's anytime soon. And just feel that the company needs to be made aware of the practices at this location.

My daughter is a Sam's Club employee at Sam's Club. My daughter's purse was stolen in Arlington TN on April 3, 2009, while picking up her child from daycare. The culprites immediately went to Sam's Club on Covington Pike on April 3, 2009, and wrote and cashed a check for a $500.00 for a Plasma television without a manager's approval. The police was notified of the robbery and took a statement from my daughter and initiated a police report. If requested this report can and will be provided to you. When the store Manager, Archie W was notified by the Detective handling the case he immediately stated that the cameras were not working in the store that day, April 3, 2009.

Since my daughter works in Customer Service at Sams Club she is well aware of Sam's Club policy and procedures concerning check cashing. Therefore this incident should have never happened.

The check should have NEVER been approved because (1). Stacey's checks have a FULL BODY photo of her on her checks to prevent incidents such as this from happening. (2).Mr. Archie W did not approve the check and now claiming that the cameras were not working, why were the cameras not working at this particular time, April 3, 2009, and has since brushed us off.

I went to Sams Club as a member, and ordered a set of 4 Michelin tires that don't stock for my 2003 Toyota Camry on April 10, 2009, and paid for upfront. On April 14, 2009, I received a call at 4:10pm that the tire set was in, was told they were not busy, and I could go in and have the set installed in about 45 minutes. I went in, paid the installation fees, and the car was driven into the bay area, while I stood behind the glass window outside the service area to watch the process. One tech on the east side of the car took two wheels to install, and another on the west side took the other two. The one on the east side -closer to my window post- looked nervous and in a hurry -even though I was told they close at 7:00pm- and when he installed the tire in the rim, and took it to the balance spinner, he stroke the alloy wheel rim 6-8 times with an all metal hammer where he put a balance weight. He, then, left the wheel spinning, while he fitted the second tire on its rim.

Upon fitting, the second tire, he returned to the spinning balance bay, and again stroke the alloy wheel rim another 5-6 times -without any further spinning! I knew right away that a balance weight doesn't need about 15 hammer strikes to set in, and upon installation I took the car to the corner of the parking lot for inspection. I expected the weight to look really smashed, but it look pristine - no scratch. However, next to the balance weight, the alloy wheel was hammered flat!!!!, and a piece had broken off!! I returned to the store within 7 minutes, but the technician who had broken my alloy wheel had vanished! I told Sandy, the cashier who handled the transaction about the damage, and she came outside to inspect the car with the technician who had installed the West side tires. They said that "the broken piece came off when their technician pulled off the old weight!" But their nervousness, and the disappearance of the culprit technician right away -2 hours before closing time- showed that they knew about the damage done to my car, and they had the excuses ready. "We have nothing to do with that," Sandy said.

She then, brought a camera, and took a picture of the battered wheel for the back of the flat hammered spot that made the damage almost invisible to the camera - except the broken chip section. Then they told me that "we have cameras everywhere," we will find out what happened. A few days later, I received a message from David H, of Claims Management, Inc. (CMI) who told me he represented an insurer fro Sams Club, and lauded the good services to its customers. But from a letter I received from CMI, it doesn't look to me like an independent insurance carrier; it looks like a Walmart branch that disposes legitimate customers complaints, and those supposed investigators probably get bonuses when they whitewash Walmarts liability and pay nothing. That is what I extrapolate from my own experience. To add insult to injury, David called me two days later, and told me that he watched the tire installation video, and look at the damage picture, and there was nothing improper and no damage!!! Sure, when the customer cannot see their video, and when Sams staff take pictures of the damage from the back to conceal it, that is COVER UP!

I told David to come and inspect the damage in my car, and he wanted pictures. It is hard to get a full picture on the inside side of the rim, which is partially obscured by the sidewall curve. Honest insurance investigators evaluate damages in person - not from 700 miles away - in Arkansas. And that is the epitome of ARROGANCE of a behemoth company that can do damage to anybody, and nobody can touch them - even legally. That dawned on me because I watched some time back an NBC documentary in which a woman judge is Texas said she had issued several Court Orders to Walmart, but Walmart had ignored ALL OF THEM!!! The Epilogue of this sordid Sams Club damage and denial to my automobile, and the inability even of the courts to make that behemoth beast comply or take responsibility for its actions, shall serve as a warning to all those who try to save a few bucks: You may save a few bucks, but you may also get much more damage to your car, and you will have no recourse - even with a lawyer. State courts, and state attorney generals are no match for Walmart. Only the U.S. Justice Department can tackle Walmart, but they have no jurisdiction on local consumer complaints. The moral of the story on this Rip Off report. The bigness of Walmart and Sams Club affords them the Power of Arrogance, the Power to defy State Courts, and the Power to Damage Your Car, and then ignore any legitimate complaint with impunity! Their bottom line is profit, and covering their damages will reduce it. Deal with them at your own risk! But please read other reports on others threads and websites to get the full picure before you patronize any Sams Club.

Store opened a couple of months ago. I bought Argitoni-Parmesan Cheese paying about $9, it says keep refrigerated. each time in a few weeks i spotted mold in it. this one states use by August 1,2009 . I am returning it. al 3 times i waited in line because either they had a problem ringing my sale up or th eperson before me. I read the other complaints and think i will just cancel my membership. thank you. rosemary perry

hours wasted, appts. late, embarrasement when serving cheese and guest noticed the mold. I'm 75 my husband is 81. no we don't have all day to waste---in fact---each minute we still have is cherished.

ON March 23, 2009 I Purchased dog treats for my poodle. When I opened the container the seal was open and 2 of the dog treats were missing.More im portant to me the seal was BROKEN.Not only do I live 70 miles round trip away,I believe someone returned this item and IT was put right back on the shelf. That is very disappointing. I Don't Know if Sams Club is aware of this,I do plan to write to them myself.thank you for listing and sure hope you will take care of this problem .

Seal Was off halfway and dog treats were missing.Dog Treats were tiny T-Bone I Purchased. Price I got Charged was $8.12 Plus Sale Tax. Again Thank-you for your time

In 16 March 2009 on Monday's night my wife, me and our son were at Sam's Club Store #6332 located at Franklin Mills Circle, Philadelphia, PA 19154 looking for a computer monitor. We asked one of the employees at the computers area about the monitors. He show us the available monitors in the stock. While we were examining one of the monitors the employee commented that there was one at a discounted price due to it was a return and the box was already opened. The item in the box was a Samsung 920NW (Black) 19 inch LCD Monitor (SYMCMASTER920NW) seemed pretty new.

We asked the employee about the functioning condition of the monitor and he stated it was perfect and ready to be used. We asked again if him could assure about it was good and once again the answer received was that the item was OK and perfect to use, just it was returned with no defects. We deiced to buy it after the employee assured it was in excellent condition for a total price of $90.96 with tax included. As soon as we arrive to our house, we connected it to the computer to use it but it never turn on. The monitor was defective showin no image at all.

Today 3/17/09 my wife and son went into the store to return it for a refund or a store credit. By surprise, the customer's service attendant lady very unpolitely told us that it is not possible to return the item due to it was bought at reduced price. We explained her that our decision to buy it was based solely to the employee's comments assuring the item was in perfect condition. However, she refused to accept the return. My wife asked for the Main Manager of the store, but he was not at the store today. Instead, she was referred to another Manager or Assistant Manager named R. O. Kramer who after hearing my wife's request he answered in a pretty rude way that he can not authorize the refund, and instructed her to talk to the Main Manager tomorrow.

After saying that, he turn his back to my wife and rushed to hide into his office. My wife stayed there complaining to the lady in the customer area and requested the main headquarters phone for customer complaints. She gave her the phone number and talked to Amanda (the lady refused to give her last name) to explained her what was happening with the monitor bought yesterday. After hearing her, she only expressed: I'm so sorry about what happened but the should not over ride the store's decision regarding the issue.

In that point, I commented to her that's unethical and it's nothing else than stealing money from the customers making false statements about the condition of the items they sell. She again, expressed her sorry but she can't do anything. I emphasized it means stealing by fooling customers with false statements and wrong information. Then I requested to talk to a higher supervisor but my request was denied and the phone was hang up. We feel that SAM's Club fooled us with unfair commerce practices. There is no doubt that SAM's Club is stealing money from the customer with incorrect statements about the condition of it's items.

WE ENDED UP WITH A DEFECTIVE COMPUTER MONITOR THAT WE BOUGHT BASED ON THE STORE'S EMPLOYEE THAT ASSURED THE ITEM WAS IN PERFECT CONDITION AND NOW THE STORE REFUSES TO GIVE A REFUND OR A STORE CREDIT FOR THE AMOUNT OF $90.96! IMAGINE THE PEOPLE THAT SHOULD BUY MORE EXPENSIVE ITEMS LIKE PLASMAS OR HIGH DEF TVS!

I was confronted by an attendant while pumping gas and told that I could not use my cellphone and he pointed to the warning signs on the pump. I stopped pumping and finished my call. He continued to yell at me, and involved another customer into to situation, and also wrote down my license plate number. So I replaced the pump and left and called to report the matter to Sam's Club. No action was taken.

Sorry for Sam's Club, they lost a loyal customer. The signs on the pump are merely a warning and does not mean I must not use my phone. If anyone researches the matter, there is not ONE single incident involving a fire that was started due to a cell phone call in progress. I could have used a hands free device and the guy would have not even known that I was on the phone. To me, a dumb employee took matters into his own hands and acted inappropriately. So I will be going to BJ's from now on, and will tell everyone I know about the incident.

I had a sams club credit card for 9 years. used it payed it off used it paid it off. then last month they sent me a letter and said they have lowered my credit from 500.00 to 360.00. I went on line sent my question and never got a reply! Went to Sams club. used my card. paid it off in 2 weeks. got the bill that said 0 balance and down to 100.00 credit. i have had it 4 so long and they minus credit instead of adding.

I also have a penneys card. the more I spend the more my credit goes up. I just don't understand. sams club gave me a no. to contact them but all it was is to get your credit reort. I don't have a real no. And the people I talk to at Sams club keeps telling me I have to wait for a letter!

Because of this Im choising not to shop at sams anymore. I gave them 9 years of my buisness and this is what I get. not even speaking of how many times I shop at Wal-Mart which they also own!

My brother has a business membership with Sam's Club under G. Lawn Service. He grabbed 2 memberships one for himself and one for our mother. Today (Feb.10, 2009) my mother and I went to this store. We had a roughly 400 dollar bill. We used her membership as we have done for the past 5 or 6 years and I pay the bill with my check card. Today they asked to see my card and I showed it to them. They refused to sell any products to me because my name did not match the membership and I did not have my own card. That business membershipe, as I repeat, says G. Lawn Service and my card says Larry G. They said because my card does not say G. Lawn Service they refused to allow me to use it. They said I can go get cash but that is all.

Now for 5 or 6 years they have allowed this. So now during a recession in our country they choose to do this. Now they have lost a customer that willing spend on average over 400 dollard a month. Good ridance Sam's Club, I hope the recession tears you a new one when you treat customers this way.

Well I will no longer purchase products from them. That was a totally ignorant move on their parts. Without even a warning to leave me and my mom stand there looking like idiots. I hope they enjoy putting the products back on the shelves!

I have had food posioning before --this went soooo far beyond that.. I thought I was near death.. I started feeing ill that afternoon and by evening I was vomiting, diahrea... spinning... both ends...The vomiting was so violent that I got to the point that I thought my heart would not be able to take it --one more time..(My husband and I were in opposite ends of the house and I could not even yell to him to help me... He finally just happened back there).... ... I told my husband I had to go to the hospital... but, I was so weak and going out both ends... ALl ove the place... could not control it... the bed, the floor... everywhere... I was crying and my heart was wearing out... literally...

Like I said I have had food posioning, appendicits attacks and terrible, long morning sickness NOTHING compares with this for me..

I have been a Sam's Club Credit Card holder for many years & other than the very high interest rate I have been a good customer. I was in an auto accident & had an injury to a disk in my neck. I had to wait 2.5 years in order for the injury to get so bad that I was unable to work, then it took 6 months to get back into the surgeon, who promptly scheduled surgery for a month later to remove the disk & fuse the vertebre. In those 6 months I was so doped up that my bills all fell behind. A little over a month after the surgery I came out of it & paid a chuck to all of my creditors. I then was informed that due to my absences from work that my job no longer existed (I was fired).

I called my credit cards, Sam's Club included, to get some kind of adjustment or pay off deal. Everyone else worked with me & I thought that GE Money did too!!! 26 days later I'm getting collection calls from GE Money 13 days after I made the agreed payment amount. They are saying that Lovely, the woman who set up the payments did not enroll me in the program & that they would be glad to enroll in now, but the payment would be more & I would need to make another payment within 10 days. They said that the only other thing that they could do was to credit the finance charge for the new bill that says that I'm late on my payment.

I asked to speak to a supervisor & was put through to Alex & she said that it was same options & that Lovely says that I was not enrolled, just wanted to find out my options. I know that I enrolled!!! I made the agreed upon payment before it was due. I can't make the new payments that they are offering me.

I would not recommend a Sam's Club Credit Card to anyone as long as they are being backed by GE Money!!! This is the hardest company I dealt with, they change the due dates, change APR to outragous percentages all at their whim. I will be sending letters of complaint to everyone involved.

I had a similar experience to one reported on your website. I made and electronic payment through CheckFree for my Sam's Club membership and the check went through for $4,000 rather than $40. I've been told twice since December 3rd that a check would be mailed to me but I have yet to receive the check.

My husband and I have shopped at Sams for years and have purchased the Bakers & Chefs cottage cheese, 5 lb container and the 4 lb package of Oscar Mayer Hot dogs. We are very upset that both have been discontinued. Expecially the delicious cottage cheese. It must have been a good seller. What happened?

No damage, just missing the cottage cheese and can't find anything to replace the quality, quanity and price!!

1997 become membership of Sam Club, We pay for membership ever year, since 2008 Apr we review the member and pay for, they move out from arcadia, and we never use the card again, I call them they don't have any response this just like cheat, for company is small money, but all us they can make easy money. we send check by mail to them, they should refund to us.

I was told we need to go the another club to get the refund but the nearest club is 35 miles away. I think they should be able to send me the refund by mail and not to add the inconvience to customer which we are not at fault of the store closure.

We purchased a JRA Furniture Patio set 6/19/05. The glass table top exploded for no reason today, 1/18/09. Luckily no one was hurt, but glass flew everywhere.

The cost of a new glass top can but upwards from $285, so that hurts. We have read where the company has gone out of business and there is a lawsuit against them for this happening, so do not know what to do. Now we do not have table.

I've had a Sam's club account for almost 10 years now. We have also used it for the charging features a few times. Our account was paid in full when the $40 renewal came up. I paid the bill electronically and 4 days later I checked my account and it showed that i was overdrawn. When I checked online the $40.00 payment came out as $4,000.00! I called the bank and they said since it was done electronically there was nothing they could do because Sam's club had the money.

I've been calling Sam's club almost every day since this happened over two weeks ago, right before Christmas. They keep telling me the refund is in process. I called them again today and now they are telling me I need to prove that the check has cleared. I need a copy of the cleared check or a letter from the Bank stating the check has cleared! This is ridiculous! They see the payment, my account has a $3,960 credit but they refuse to send it back to me. I do not understand WHY I would need to prove they have the money! I am cancelling this account and will NEVER shop at Sam's Club again!

Since this happened 2 weeks before Christmas, it RUINED our Christmas. I had to transfer what little savings I had into my checking account so that I wouldn't bounce any additional checks. I had NO money to shop for Christmas!

I called the bank and they said since it was done electronically there was nothing they could do because Sam's club had the money. I've been calling Sam's club almost every day since this happened over two weeks ago, right before Christmas. They keep telling me the refund is in process. I called them again today and now they are telling me I need to prove that the check has cleared. I need a copy of the cleared check or a letter from the Bank stating the check has cleared!!! This is ridiculous! They see the payment, my account has a $3,960 credit but they refuse to send it back to me. I do not understand WHY I would need to prove they have the money!!! I am cancelling this account and will NEVER shop at Sam's Club again!!! Costco here I come!