Saks Fifth Avenue

I made an appointment at Saks in Beverly Hills to try on wedding dresses but the two I really wanted to try weren't there. I was told that one of them would be at a trunk show next month and another they would order for me. I set up another appointment for the date of the trunk show and planned on coming from Portland, where I live, specifically for this hard to find dress. When I arrived they did not have either dress. When I reminded the sales person I traveled a thousand miles to try these dresses so a phone call might have been nice, she gave me a very nonchalant it's-not-her-fault attitude and proceeded to trash talk the designer.

She also did not order my other dress, which turned in my favor because I went straight to the designer on that one and had wonderful service and bought a dress from them. To make a long story short, there are other high end department stores I can shop at. Obviously Saks doesn't care about its customers and so I will never go back again. I will also not be shy about telling the designer how the store that carries their brand treats them behind their back.

When I applied for a credit card, they asked me security questions about my husband's ex wife. It's totally rude, totally uncalled for, embarrassing, and insulting.

My son was stopped for an alleged shoplifting incident. He was taken and hand cuffed by Saks Fifth Avenue's security team. While handcuffed he was savagely beaten to unconsciousness. He was then dumped out of the store with injuries so bad he was treated in the emergency room. Since then, he suffered loss of vision. Please respond and help if you know of any attorneys that would handle this sort of thing. I call for a boycott of these stores.

I bought a what I thought was a Bottega Veneta bag on Saks.com. in February 2008. I took it to the Bottega store to have the lining repaired this September, they sent it to their store in New York. The Bottega store in New York says it is fake. They figure somebody bought the real bag, returned a fake which was then sent to me. Saks says since it was three years ago, that's too bad! I thought I bought a real bag that would last me a life time.

I am speaking on behalf of my mother and what happened to her since I am deeply disturbed by these series of events.

My Mother's brother is having a wedding very soon (in 8 days). My mother decided to buy a dress, so she bought one in Saks Fifth Avenue department store, but since the dress her size was not in available in the store she ordered it in the store instead. My mother paid for the shipping and the dress. The lady assured her the dress will come before the wedding with no problems. This simply was not the case. Once the dress came the tag said "size 4" but the dress was labeled inside as "size 10". The dress was the wrong size, it was extremely big on my mother. My mother ordered a size 4, and a size 10 came instead. My mother was very calm about this since she worked in department stores all her life, she understands mistakes happen. My mother went back to the store where the dressed was purchased, with receipt in hand, one receipt from the store and one receipt from shipping. The store refused to give my mothers money back. The store manager claimed it was not her fault and that she should purchase the dress again. So my mother did. On the day my mother purchased the dress a second time, there was a sale going on but the store refused to give my mother the discount. They said she had to pay in full.

Now we paid double the amount the dress is worth and on top of that we had to pay for shipping... twice. My mother paid for overnight shipping since the wedding is very near, and of course, the dress did not come over night... it took 3 days for it to come. Once the dress came it was in the right size but there are 2 security clips attached to the dress and there is no way we can take it off without cutting the dress, so therefore she cannot wear it. This is absolute nonsense. The store manager was completely unsympathetic. We called the store multiple times yet every time we called she (store manager) was on lunch break. Last time I checked lunch break isn't 2 hours.

On top of that, once we did speak with her, she was rude. She told my mother that her store is practically an independent store, that since it's not her fault she can't do anything. Which makes no sense, customer service is what she is hired for, and the fact that she can't "handle customer issues" is appalling. Saks Fifth Avenue is a corporation, so the policy's don't change between stores. My mother puts the phone on speaker so I can hear and the store manager was talking in a "teacher-student" type fashion rather than a "business to consumer" fashion. She said things like "don't talk over me" and simply saying this is not her job to handle.

But the store offered my mother store credit for the first dress only in return for my mother to give back the first dress, which my mother of course did since why does she need a size 10 dress when she's a size 4? On top of that, my mother has the receipt of the first and second dress (same dress, different size). My mother wanted her money back but the store manager refused, even with the receipt. But with all this head ache, with the wedding approaching near, so much money lost, and no answers, I just simply want my mother to get her money back and an apology.

It's not fair that my mother ordered a size 4 dress only to get a size 10 dress and than she had to buy the dress Again, with overnight shipping... the shipping was not overnight. If this was a fair practice, the store should of give my mother her money back the first time or give her the second dress with no additional cost. Simply put it, my mother did not get what she paid for.

I went to the store on October 9, 2010. I remember it was their beauty week. This was the first time I used Bobbi Brown on my skin. While they were doing my makeup, I asked them about their return policy. They said I should be able to return anything if I have a problem with it. With confidence, I bought several products from Bobbi Brown. One of them was the Skin Foundation. After using the product for a week, my face started to break out. I decided to try it for a couple more days but the allergy got worse. I knew then it was the product because I'm the type of person that doesn't get acne at all.

Before going to the store, I decided to call customer service to make sure that I could still return the product, and she answered "Yes, definitely". Since I didn't want to waste my time for nothing, I decided to call the store, same store that I bought the product from. This is what they told me: "Since the product is already opened, we can't accept it anymore." However, the customer service people said, "You are able to return cosmetics if at least 75% of the product is remaining." I was so disappointed with them.

Basically, it seems like Raleigh store have their own return policy, which is really horrible. I even try to contact the manager, but of course I got no response. I buy almost everything from Saks Fifth, and I can't even return a $45 product. Well Saks Fifth, thank you for wasting my money and for ruining my skin! You just lost one of your loyal customers. No wonder your store is always empty!

On September 9, 2010, I purchased Lancome mascara via saks.com. When it arrived, I opened the box, unscrewed the wand and looked at it. The Definicils mascara did not have the wand I wanted; the Hyntse looked dry and used. I took both items to the Saks store in Raleigh and was denied a return and physically abused by the clerk. They told me the items purchased on saks.com cannot be returned at the store. This was disputed by saks.com. They accused me of using the merchandise, which I did not. I contacted saks.com and said they would try to make this right for me.

However, when I talked to the store manager in Raleigh, she indicated that she had talked them into not doing so. The clerk also lunged for my hand and grabbed it, my hand is usually in a cast because of severe arthritis. As most arthritis sufferers know, grabbing, pulling or squeezing an arthritic hand is very painful and can cause further damage and inflammation.

When I spoke with the manager, she said she had not heard about this; the story she was told was different. I told her to check the cameras in the store. I believe that Saks, especially the store in Raleigh, NC are hurting financially and have a standard policy not to accept returns of any kind and deny the return because they allege you have used the item. Saks says that they will accept return merchandise in saleable condition. However, what happens when you received a merchandise in unusable condition? You can neither use it or return.

I strongly encourage people not to shop at Saks any longer. Companies with this policy and practice should be put out of business. Shop at Nordstrom, they like their customers and stand by their products and their ethics. To sum it up, Saks will only take back saleable merchandise and if you receive something from saks.com that is not saleable, you cannot return it because the store manager (in Raleigh) will tell you that you are a liar and the clerks will physically abuse you.

I purchased an eye cream from the Keihl's Dept. of this particular store. Along with this purchase I received a sample of the same product to use prior to actually opening the item and using it. Upon usage of the sample product, I had a severe allergic reaction. I had lost my receipt and went back to the store to explain my situation. I had the unused product and presented it to them in a Saks bag.

I immediately let the staff know that I am not looking for 'cash back' and just want to 'exchange or get a store credit' for an item which caused an allergic reaction. The young man helping me basically 'scolded' me for not including my address in their "system" to "prevent these kinds of things happening". At the same turn, he inquired about the "no receipt" policy to a very snobbish long haired gentleman who said "just give him the sale price and do the return" The young man turned to me and said in a rather pretentious tone, "all we can give you is $4.00 credit without your receipt" my response: "but that was a $25 dollar eye cream, why is the credit only $4.00?" "I don't know but you see you should have your information in our system!" again, scolded.

I had no use for the eye cream, so I immediately accepted the return for $4.00 whilst purchasing another item from them from another line. I understand strict return policies, however I have never heard of a policy where you are given a small percentage of a pricey item, thereby losing money in the process. Saks should blatantly just refuse the return and save those 'receipt-less' consumers from losing out on money, or at least attempt to be accommodating and less rude.

I have been shopping in this location (prior to this incident) for about a month, spending well over $1k on clothing and cosmetics, some of the nicer staff knew me by name, even the store manager, but on this instance, where I did not have a receipt for my return, I was given poor treatment and out $20 bucks on an eye cream which did not work correctly. Someone should investigate their policies and clarify what justifies these associates on making a decision upon giving a small percentage of the consumer's money back on a return with no receipt. I will not be returning to this department store and have alerted contacts in the media regarding doing a story on their horrific treatment of customers and their very 'crooked' style of return policies. Allergic reaction to a $24.00 eye cream and refusal of a store credit for full amount to exchange for a different product.

I purchased online a Botkier handbag from Saks. This was a highly anticipated limited edition release and was available only through Saks. The availability was also limited as you could only purchase the bag from the New York store or online. A pre-order was available prior to its release. I purchased the bag on a pre-order. When the bag was received, it had been damaged either during packing or shipping. I photo most of my bags as it is opened. These photos were taken and posted on a website. I have spoken to several customer service reps who have told me one story or other regarding their return procedures.

Mr. Bryan A. phoned me during to speak with me directly with regards to my unsatisfactory experience with Saks and their CS reps.He told me that he would be my liaison and assist me with the replacement bag or credit. He told me that he would be in contact with me the following week, Wednesday. Wednesday came and went. I emailed him the next day, Thursday and I received an automatic email that he was out of town and would be back Tuesday the following week. I attempted to contact several other CS reps. It seems they must be having problems with the telephone system as no one can answer their telephones nor can they make return calls.

Then out of the blue, Friday, I get a phone call telling me that they had shipped me a new bag. I received it today, Saturday. I opened the uncarefully packaged bag and to my amazement, they shipped me an unacceptable, highly anticipated limited edition handbag. This time without a receipt, shipping label, invoice or any paperwork indicating a price or paperwork for return. It also appears as though they have sent me a previous return as there was no dust bag and the bag was improperly stuffed. A handbag is quite personal to most women and if you are paying nearly $700 for a bag it better be perfect. Saks does not live up to their word. They say one thing do another and expect the consumer just to live with it. The item was damaged by Saks, the replacement bag was an insult and now with no paperwork for the bag I can not even return it. There is more, however, this ordeal is exhausting me. I say long live Nordstrom!

On May 31st 2010, I bought a set of jewelry (ring, bracelet and necklace) and wore that set once. The second time around when I went to wear it, I realized that the necklace was black so I went to return it the same week that I noticed it. I spoke to a manager on July 17th and she advised that because the 30 days of return policy expired, she couldn't do anything and I understand that, but the material of this set is obviously a very cheap one and for the amount I spent ($127.02) she should at least take it. I have spent unnecessary money for something I couldn't use more than once.

I purchased a pair of shorts on May 6, and wore them a couple of times, then washed as per instructions on the label. A couple of studs fell off, leaving big holes. I called to complain on June 14, and was told they would arrange for a FedEx pickup. Two weeks later, I got the shorts back with a note that said the return was made after the allowed 30-day period. But it was already past 30 days when they arranged for the pickup.

They also said that I did not follow the instructions online which said to hand wash. The manufacturer's label says to machine wash with like colors and tumble dry. Saks is ignoring the facts and I am out $66.00. The shorts had to be thrown out, they are unwearable with holes in them.

I have bought a Prada coat in October. Then, I happened to fall down the stairs, broke my ligaments, had a surgery, and got a cast for three months. The result was that I could not wear my coat this winter. I was told by the customer service that I can return it within 60 days and get the full price back. My idea was to exchange the coat for the one with more comfortable sleeves.

I brought it to the Saks, to sales person Masha, whom I also considered as my friend. She said that she would not give me the full price, just the half of it and that the returns should be made within 30 days despite the fact that I was told 60 days by the previous representative. I am an old customer, I never return things, and I always buy a lot from Prada.

It just so happened that I had that bad incident which broke my wrist. The manager of the store also said, "You are removing the cast in three months. It was November when you got it. It is going to be cold in March, too. You can wear it then." Isn't it rude? I spoke about my experience with other Bostonians who also said that they do not like to shop with Saks. They would rather go to Neiman's where they shop in a very friendly atmosphere. They spend good time there, and feel satisfied upon leaving the store. Why is the sales personnel at Saks so arrogant, without any reason?

I'm a long time customer who just went to store at Phipps Plaza for sale. I found a coat on the clearly marked 50% off rack. When they rang it up, it was only 40% off, so I asked to speak to a manager. The salesman said, "Don't worry, I am sure she will honer the 50%. The manager quickly dismissed the mistake and did not even own up to the mistake. I basically said that was not right and that it was to bad the way she decided to handle it, and left. I did not buy the jacket or cashmere sweater because of the way it was handled. I have been going there for years. I was shocked how she handled it. They lost me as a customer.

I have bought several pieces of costume Chanel jewelry from the Saks in St. Louis. One of the pearl cluster rings I bought fell apart in one wear? I literally wore it from my front door to my garage and one of the pearls fell off. Same thing with several other pieces of Chanel jewelry I have bought from there. I brought back some of the pieces I bought for a credit- not even for my money back but just for a credit! They were so rude! Debbie Derrick who is the store assistant manager could not have been naster about it! She told me she would only give me back $270.00 for a ring that I paid $670.00 for and only wore once! She proceeded to lecture me on how it is just costume jewelry and things like this happen. I don't know what world she is living in but when I spend that much on a piece of costume jewelry I expect it to last. I have bought things for $30.00 that last better! I was then given the corporate customer service manager's phone number to call and she was just as rude! telling me Chanel is not junk and they (saks) has a great relationship with them. Now I am stuck with super expensive JUNK jewelry I cant even wear! I have spent over $20,000 in that store in the past year and wont be spending another dime in there! I guess they are doing so well financially they can afford to lose good customers

My husband bought me a Judith Leiber clutch (value 1395$) for mother's day. Indy, the sales rep told us it was 30% off for the occasion, and the price will go back up after the weekend. In a hurry, and trusting the quality of Saks Fifth, we took the bag without checking it since our 5 month son was with us and crying. We asked Indy what the return policy was, she said just bring it back whenever. It was a collectible for me. It sat in my closet for a while. In August, I took it out to admire it, among my other collectibles, I noticed that there was a missing stone. I was disappointed and wanted to return the bag. Where was no Saks Fifth nearby (Stockton, CA). I waited until my vacation in Southern Cal. Brought the bag in to South Coast SAks, found out I couldn't return it for it had been more than 60 days. I called San Francisco store, spoke with Indy, the original sales rep. She said to bring the bag back as soon as I can, she would let me return it. She said there shouldn't be a problem because it was a collectible. I asked her if she would be sure because I live 2 hours from San Francisco. She reassured me. The following weekend, I brought the clutch to San Francisco, with my son, now 9 months. As soon as Indy saw me, she said she couldn't let me do the return because her manager was not there. She claimed she did not remember the details of the conversation and did not recall promising me about returning.

I was shocked at the way she handled it (or not honest, or did not keep her words). She obviously remembered, because as soon as I came in, she said she couldn't return the bag for me. I ended up talking to a jewelry manager, who claimed that bag also had a scratch on the metal, that it had been worn before. I had not worn the clutch. The tag was still on. I then spoke with Linda Felts, the store general supervisor. She said she could only let me return the bag for 500+ dollars (half the price I bought it at), or I could have it restoned, but the scratch could not be fixed. I did not feel it was fair because it was presented to me as a new bag, I bought it on some Mother's day deal, and now having to return it at a loss. Had I worn the bag and lost a stone, I would have accepted the repair. However, I had never worn it, so did not want to have to take a clutch that was scratched and missed a stone. They let me talk to Ms S, corporate customer service manager. Things were still not resolved. Ms S said it is up to the SF store, and the SF store said it was up to Ms S. At some point the store claimed to Ms Steiner that the clutch was not sold in the condition it was returned.

I was surprised by the way I was treated and the survice I was given by such a name. First the sales person was misinformed and was not professional enough to admit it. This resulted in me driving 2 hours with a crying baby in my car and other inconvience. I was surprised they let her represent their company. Second, they did not stand by this employee's promise, and let the customer out to hang dry. Third, they did not stand by their products. They put defected (and ?previously worn) product on a marquis glass box to sell as a new product. Did they not check the quality, or did they not know the product, or did they ignore it? Something I do not expect from a well named expensive boutique store, selling an expensive, well known, well respected, hightly sought after, reputable, line of design such as Judith Leiber. Last, they accused me of having worn the clutch, while the tag was still on. They show disrespect to their customers. The clientele they usually deal with would do such things, as to wear a bag with the tag on? Aren't they used to dealing with a classier type? Am I being discriminated for being a petite Asian woman? Or is it the economy that is hurting them so much that they want every penney I could get? I am perplexed at how they normally handle this kind of dispute. I can't imagine this is how they routinely treat their customers. I just want to be treated fairly, with respect and decency, as if I too am a valued customer.

i when on a trip to nyc and bought the america cup prada sneakers. When i got home i realized i was sold two left sneakers. I did not notice until i went to wear them for a graduation a month later. By this time i lost my recipt. I was told o well i have no recipt so they will not give my right shoe i am out of almost 350.00 dollars and im just a high school student who saved for months for the shoe now my money is just gone

I made an appointment for the Signature Red Door Spa manicure & pedicure at Saks. When I arrived, I noticed the run down condition of the spa. Towels were old and raggedy. The manicurist had 1/2 inch artificial nails, which I am not sure meet health standards, and was not cleanly dressed. She scrapped my right foot and I asked her to stop, not noticing until later when the pain became more acute, that she had scrapped off some of the skin under my right toe. She later told me that they didn't have the parafin for the treatments so they would not charge me for the Signature treatments. The equipment was faulty for the pedicure, the treatment not to the previous Red Door experiences in Florida. The area is in dire need of refurbishing and cleaning up. I am not sure the person who administered the treatments is licensed. She said she only works there 1 day a week, Sunday. There were no other patrons in the salon.

I have a 250 dollar saks gift card, after going tru the entire check out process, with online operator and telephone operator, they tell me that although what I am buying is considerably less then the amount of the gift card, they still refuse to let me make a purchase without a credit card for "verification" purposes, what are they verifying? and why are they not honoring their own store gift card? Can they demand that someone give credit card information when using a gift card?