Radio Shack

Denice of Redmond, WA November 22, 2009

My 74 yr. old father decided to purchase a Samsung Go Phone from Radio Shack, after the salesperson told him it was a great deal for ONLY the price of the phone AND as many minutes as you wished to purchase.

What the salesperson DIDN'T bother to tell him is that there is a 1 daily charge or 3 daily charge (nationwide) for every day that you use your phone. You've got to be kidding me? Have you ever tried to read small print? It was on the back of the package, however the salesperson chose NOT to share this information with an elderly person who is attempting to navigate through this complex, technical, manipulative environment of Radio Shack's POOR customer service. The salesperson obviously was taking advantage of this fact!

I, personally, will NEVER shop at Radio Shack again and will certainly share this story with friends and family. When my father went to return the phone (he was having difficulty using it and obviously was not given good help at Radio Shack), they would not allow him to return it.

Beatrice of Los Angeles, CA October 31, 2009

I took a GPS Magellan to be repair at this store location since July 4th,2009. The employees there told me it will be ready in two (2) weeks. I have been going to Radio Schack to check on the status of my GPS, several times now. On the last incident, they expressed they would not be able to repair it but instead I was going to get a new.

It's October 30th and still haven't heard from them yet! Their customer service skill and lack of compromise to the customers and worse, "attitude" top this store on Cesar Chavez. Please help!

Cynthia of saint albans, NY October 28, 2009

On March 31 2009 I purchased an Acer Netbook along with an additional repair and service contract from Radio Shack. On Aug 18 2009 I returned the netbook to Radio Shacks Hillside ave location because of issues I was having with a split screen image. I was then told that my netbook would have to be sent out for repairs that i should expect a resolution of a repair or replacement within 2-3 weeks as i kept inquiring about the status of the repair

i was then told that it would take 3-5 weeks for repair with every inquiry by me met with a "Its been sent to repair ma'am" with no additional information as far an an status up-date offered at any point. finally on October 18, 2009 after a semi-heated exchange between myself and the store manager Dave was i finally informed that the repair center my netbook was sent to signed for the acceptance of receiving it for repair but could no longer locate it and had no idea where it was and their (radio shack) responsibility ended with receiving it from me and forwarding it to the repair center

any and all attempts by me to get any further information concerning this matter has been met with "the manager is on vacation. we'll get back to you" "we're looking into the matter. we'll get back to you." etc. I have visited the store called the District manager, emailed the Radio Shack corp. and have yet to receive a response from any one.

navnit of san francisco, CA October 27, 2009

I went to return some parts which is not open. i went to clement st. in san francisco. she (manger.) I can not take back. because you did not bought from this store. all stuff are in orgion packge. i saw her recipet.

Julia of Phila., PA October 25, 2009

Good Morning, on 10/24/09, 12:56 P.M., I went into the store to purchase an HP printer, which the manager told me that was going to be on sale until this Saturday, 24th, so first I asked the salesperson to ask the Manager why the HP printer was not on sale for 99.00, but priced at 129.00, so the manager informed her that it was on sale and to allow me to purchase the printer for the sale price and he even removed the price on the printer, but when the salesperson entered my order she did not provide me that price, but charged me 116.99 instead, a difference of 16.99 dollars, so I am requesting to receive a refund of 16.99, or for my order to be recalculated with the subtraction of the new taxes. Unfortunately I am really limited on where I can go, because I have to take care of my sick mother, so it is extremely difficult to get around, plus I don't drive. Your immediate assistance and reply to this matter is greatly appreciated.

Tina of Philadelphia, PA October 21, 2009

The house phone I brought from them, a Presidian Dect 6.0, receivers would not hold a charge, so I tok back to the store to get a replacement because I brought a one-year replacement plan with the phone. When I got to the store the representative told me that I would have to call the 1-800 number on the replacement plan and request them to mail me a gift card for a new phone.

When I called the customer service number on the replacement plan, a representative told me that I couldn't get a replacement or gift card mailed to me I would have to take down an authorization number and take that to the store and they would issue me a replacement phone because it wasn't Radio Shack policy to take a replacement order over the phone. I just so happen to call back because I just came from the store and had to go back to work and couldn't return to the store til the next day.

When I called back I spoke to Tim who told me that the authorization number that I just got was invalid because I didn't have an in-store replacement plan. Which is not specified on the receipt I have and is not specified in the warranty. In the warranty it says I can have the replacement the way I want to do it, I could get it in-store or online. When I cheked on-line it said I had to go in-store to get the replacement merchadise.

When I told Tim this he said that I had a product replacement and not an in-store replacement plan. When I asked what the difference was, all Tim siad was that wasn't the plan I brought. In the warranty brochure it said I could also either get a gift card or cash settlement from the store. Tim said he couldn't help me if I wasn't satisfied I could back to the store and take it up with them.

So I went back to the store and spoke with Anthony, the assistant manager who told me, they didn't carry this particular product in the store anymore and if they did their policy is not to stock extra product in store I would have to mail the phone back and then wait the extra time for them to mail me out a gift card for the refund. Unexceptable, if I have a replacement plan I should be able to replace the item any way I want which was explained to me when I brought the phone and the replacement plan. Being without a house phone for almost two weeks when I have small children in the house.

Thome of Romeoville, IL September 19, 2009

I never requested a credit card and received on in the mail which screwed up my credit rating. Stop Radio Shack from doing this They have no way on line to cancel their credit cards

Wilford of Summerfield, FL August 17, 2009

Bought headphones in March of 2009. Sound would fade in and out Returned for repair on July 27 2009. Returned to me on Aug 7 2009 in less than a week the sound completely shut off. I was told that I had to return them 3 times before I could get a replacement. I have the warranty on them. I feel that they should replace them. I was not told when I bought them that I had to have them repaired 3 times.

Stan of Albany, OR August 12, 2009

My instruction manual for a home security wireless unit 49-1000 said to, "Contact your local Radio Shack store to find out how to reset your system". My unit malfunctioned and went into tamper mode. Without thinking, I programmed a master reset. The unit will not accept my PIN now and is stuck in tamper mode. I drove down to my local Radio Shack looking for the help it said I would receive in my instruction manual.

I was blown off with by the associate and manager with, "call a 800 number for support". No further offer of assistance from those two. There is nothing local about calling a 800 number that I have to use my cell minutes for.

I checked out Radio shacks on-line support page thinking it might be of help. The Corp is well insulated on the there too and support consists of user manuals you probably already have. I've been burned by Radio Shack to times in a row now and there won't be a third.

Terra of New Smyrna Beach, FL August 12, 2009

A friend went to Radio Shack to pick up a 7-pin S video cable for me (even took the cable that needed replacement with him). Evidently Radio Shack does not carry this cable so the sales associate told him that a 4-pin cable had "replaced" this cable. So figuring she knew what she was talking about he bought it. When he dropped it off to me, I couldn't believe anyone would try such an obvious ploy to simply sell merchandise regardless of how inappropriate the item was or that the item was totally useless.

I called the store and spoke to the manager, Kirk, who explained that the 7-pin S video cable was a proprietory cable and that Radio Shack didn't carry it. When I asked why they had moronically sold a 4-pin cable in its place, he hung up on me. I called back and asked for the Radio Shack customer service number, again, he hung up on me and again. On the fourth call Jared answered the phone and I again requested the Customer Service number and he gave it to me.

I returned the cable that afternoon, with Jared ringing up the return and I asked him if he would sell someone that cable when they were looking for a 7-pin cable. His reply was a no, alas, someone with an IQ in riple digits. The upside is I learned to never again do business with "the shack" (their new name is appropriate, don't you think?)

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