I went to the Target mobile phone department which is managed by Radio Shack in Glendale, Colorado. After inquiring about the phones, he recommended that I try the Sprint Unlimited service because I could try the phone for 14 days and take it back if not satisfied. I asked him if I would get a full refund and I would not be charged anything and he said yes. I returned the phone in 12 days because it was too much phone for my needs. The employee said that I brought it back in time and I would get a full refund and that I don't owe any money. I received an email from Sprint and I didn't open it because I believed the matter was taken care of. Several months went by and I received some more emails. I finally opened one up and Sprint wanted 35 dollars for testing out their network for 12 days.
I called the Target/Radio Shack mobile store and asked to speak to the manager. It was a new store manager that said that I signed the agreement and that he would call Sprint to see if they would remove the charge, but that is all that can be done and made it sound like they probably wouldn't credit the charge. I reminded him that the employee lied and he said that he was not around at that time, but they were let go for misconduct. The manager called back a couple of days later, and said that they won't credit me back the charge. I said okay, hung up, and decided my next option. I went into Target and spoke with a Target manager and they said their hands were tied because it was managed by Radio Shack, but they would give me a gift card for $35 to keep my support as a customer. I said that I would rather have Radio Shack void the bill on principle. They gave me the card saying that is all they can do, but they will ask the mobile store manager to talk to his Radio Shack District Manager to find out what other options they could do.
I didn't receive a call for week, so I called the Target/Radio Shack Mobile store and the manager was on a two-week vacation. So, I asked Target for the District Manager's number and I called him. I got a call from one of his managers and I explained the whole story about the lying employees and he said that they would try and take care of it. I didn't hear back for about three days, so I called him back and he said he filled paperwork and he was waiting for it to go through. I didn't hear back for another day or two, so I called back and he was still waiting. I didn't hear back again and was leaving for a vacation, so I called again and left a message because he was not there. I asked him to call me because he said he would have an answer soon. I didn't hear from him while I was on vacation and called him a week later. No answer, so I left a voice mail. I did this 4 more times as well as called the District manager, no call back for another week.
Finally, the District Manager for Radio Shack called me and said that I received a gift card from Target and I better take it or leave it because I was not entitled to more than that. I explained that this wasn't Target's issue. They did not deceive me. He said, "We are washing our hands of this." The store manager and district manager both said I signed the contract and it was my issue that I had a charge. The contract said that if not completely satisfied with your device in 14 days, we will refund the device cost. We will also refund your activation fee if you deactivate in 3 days. Sprint told me that the bill is not an activation fee, so I may have a case. Needless to say, Radio Shack has lost a customer because of a dishonest employee and managers who did not really care. Please research and support better businesses. We all have the power to vote with our money.
