Radio Shack

I went to the Target mobile phone department which is managed by Radio Shack in Glendale, Colorado. After inquiring about the phones, he recommended that I try the Sprint Unlimited service because I could try the phone for 14 days and take it back if not satisfied. I asked him if I would get a full refund and I would not be charged anything and he said yes. I returned the phone in 12 days because it was too much phone for my needs. The employee said that I brought it back in time and I would get a full refund and that I don't owe any money. I received an email from Sprint and I didn't open it because I believed the matter was taken care of. Several months went by and I received some more emails. I finally opened one up and Sprint wanted 35 dollars for testing out their network for 12 days.

I called the Target/Radio Shack mobile store and asked to speak to the manager. It was a new store manager that said that I signed the agreement and that he would call Sprint to see if they would remove the charge, but that is all that can be done and made it sound like they probably wouldn't credit the charge. I reminded him that the employee lied and he said that he was not around at that time, but they were let go for misconduct. The manager called back a couple of days later, and said that they won't credit me back the charge. I said okay, hung up, and decided my next option. I went into Target and spoke with a Target manager and they said their hands were tied because it was managed by Radio Shack, but they would give me a gift card for $35 to keep my support as a customer. I said that I would rather have Radio Shack void the bill on principle. They gave me the card saying that is all they can do, but they will ask the mobile store manager to talk to his Radio Shack District Manager to find out what other options they could do.

I didn't receive a call for week, so I called the Target/Radio Shack Mobile store and the manager was on a two-week vacation. So, I asked Target for the District Manager's number and I called him. I got a call from one of his managers and I explained the whole story about the lying employees and he said that they would try and take care of it. I didn't hear back for about three days, so I called him back and he said he filled paperwork and he was waiting for it to go through. I didn't hear back for another day or two, so I called back and he was still waiting. I didn't hear back again and was leaving for a vacation, so I called again and left a message because he was not there. I asked him to call me because he said he would have an answer soon. I didn't hear from him while I was on vacation and called him a week later. No answer, so I left a voice mail. I did this 4 more times as well as called the District manager, no call back for another week.

Finally, the District Manager for Radio Shack called me and said that I received a gift card from Target and I better take it or leave it because I was not entitled to more than that. I explained that this wasn't Target's issue. They did not deceive me. He said, "We are washing our hands of this." The store manager and district manager both said I signed the contract and it was my issue that I had a charge. The contract said that if not completely satisfied with your device in 14 days, we will refund the device cost. We will also refund your activation fee if you deactivate in 3 days. Sprint told me that the bill is not an activation fee, so I may have a case. Needless to say, Radio Shack has lost a customer because of a dishonest employee and managers who did not really care. Please research and support better businesses. We all have the power to vote with our money.

I bought two Volt Guards on 24/1/2012 from Alexandria store in Egypt and they both stopped working. I submitted them to the service center at Alexandria Miami Office (location 23) for almost 3 weeks till now and still did not get any info. Should I have a replacement since I am still in the guarantee periods?

Don't buy iPhones at Radio Shack. My wife and I picked up two iPhone 4s at Radio Shack. We bought them Tuesday afternoon at 5:00. Hers works great right away. Mine is frequently looking for service. So I can't reliably use it as a phone, text or for data. It drops calls, doesn't send texts and basically sucks. After talking to AT&T and Apple 3 different times between Thursday and Friday, I take it in to Radio Shack. Now, mind you, AT&T and the 3 different people at Apple all said it sounds like I need a new phone, that this one has a problem. All of the AT&T and Apple people told me to talk to Radio Shack as that would probably be the swiftest resolution than to go through Apple Warranty.

When I went into Radio Shack, they told me that Apple has to warrant it. They can't do anything. I say I don't want the phone and would like to return it. Now they say there is a $60 restocking fee. We were never informed of that fee when we bought our phones. I tried to shop local and feel like I got screwed. Apple is sending me a new phone next day shipping and waived the $30 shipping fee. I'll never buy any product from Radio Shack again. I tried to buy local and got zero customer service. I wish I had never bought this thing as it's been nothing but frustration.

I walked into the store and was approached by Larry, a worker, there. I was looking at the cell phone display but I actually came for fuses for my car. I asked Larry about Verizon being sold there since it was clearly displayed that in some way Radio Shack was involved with Verizon. Larry simply told me that no, they did not sell Verizon phones and I told him, "Okay, a friend had told me you did." Larry began to tell me that in Marathon County because of the towers, they couldn't sell it. He then said, "It's complicated and you wouldn't understand." Then he just turned and walked away. I bought my fuses and left. Upon returning home, I looked online and found not only was Larry wrong about the tower idea but there was no actual place to issue a complaint about Larry's behavior. I will never go to Radio Shack again and also I will never recommend Radio Shack to any person I know.

I bought a laptop in September for my grandson and I insured it for 3 years and the bill was taken out of my Radio Shack card. Well, in October, it broke down and I took it back to the store. They gave me a hard time. First, they said I didn't have insurance and when I showed them I had it, they had to send it off to get it repaired. This happened 2 times again and I had to pay to have the anti-virus put in twice which cost me $100.00 Now, again, I'm taking it back which now they say I don't have insurance and I didn't pay for it which I have. They won't honor my contract but I'm up-to-date with my bill.

In Feb. 2012, I went to your Rockford store to purchase a camera. I stood at the counter for one hour in turn. We're waiting on others that came in after me. Frustrated, I went to your Loves Park location. Rep was very polite but the camera is not in stock. I had to go to other store to purchase. Not only did I waste a lot of time, but I had to go to three stores. Then on 4/26, I came to Loves Park location, same rep as before, to purchase cell car kit. Not in stock again! I had sent from other store to LP location on 5/6. Ten days later, still waiting. I've made many purchases in the past. I like your products, yet your service is extremely bad. I have no intention of purchasing from your store again!

I purchased a Netgear N600 Wireless Dual Band Router and a one year warranty at Radio Shack store #01-3793 in Lincoln Heights on 04/23/2012 at around 3pm by the store manager. When I arrived at home and unpacked the router, I noticed that nothing was in the original packaging. I then plugged it in and it did not work so I then repacked the router back in the original box and went back to the store to explain what happened and get an exchange or my money back. After I explained to the two gentlemen working in the store what had happened, they said that the manager had gone home and was no longer in the store but they could not take my return because it was opened and missing a CD. I then said that is why I am returning it because it was not new and besides missing parts, it did not work and that is what warranty is for to cover faulty products but they refused to take it back.

I can't believe that I was sold a faulty product as new and then sold warranty on that product without knowing the store had no intention of honoring that warranty. I personally will never shop at Radio Shack again and only want my money back so I can take my business somewhere else where I would be treated with respect and dignity as a human being and a consumer.

I purchased an HP color printer from Radio Shack on Bridford Parkway, Greensboro last year around March or April 2011. It would never print. It only maybe print a few docs at a time, then quit. I had several brilliant IT people to work on it. Finally, I packed it all up, including the power cord, of course. And I returned it with my warranty I had purchased. They replaced the printer for me. I just unpacked it on Tuesday, April 17 this week; and there's no power cord. Why on earth would anyone send a printer with no power cord? Jason at the store appears to be truly working on this, but here it is, Friday and nothing. It should not have happened in the first place. It's been a whole year with no printer. I am truly disgusted.

At my husband's request, I attempted to return an adapter. It had obviously not been used, and I had a receipt. The manager at this location (Stone Mountain Georgia) named ** right away asked me approximately 10 different questions about why I was returning the obviously unused product (with receipt). I had to call my husband to get the answers, which seemed strange in and of itself. He asked me if I wanted to exchange it for anything. When it became obvious that this was a pretty self-explanatory return, he put my return on a gift card, telling me he was doing so. While I was asking why I couldn't get it back in cash, he already did this transaction, saying it wasn't my husband's card (same account, but I understand).

So when I said I would take the product back and my husband would come exchange it, he said it was too late. I asked if he could explain this to my husband who was on the phone, but upset. He said he was not going to take the phone if he was only going to get yelled at (I am very soft-spoken, so there was no need for him to be defensive, or anything). I left without saying I was unhappy or anything. He did actually manifest a "sorry about that" only after he realized I wasn't going to tell him off, or even be rude. A woman behind me said, "He should have told you he was going to put it on a gift card before he did it" and told me to return the item again and attempt to get cash back. Honestly, it wasn't just that this manager was defensive for no reason, it was that he made me so uncomfortable - the 20 questions for an honest return. I don't ever want to return to that place. I know if I go back, this guy is in charge and he definitely is going to make sure his quotas are met. So, if you are an honest, polite shopper, don't bother if you genuinely need to return something, unused, receipt and all.

I went to the Miden, NV Radio Shack to buy a digital recorder. The person behind the counter was too busy surfing the internet to provide any customer service. I was the only person in the store at that time. I asked him a couple of questions and he appeared annoyed that I was speaking to him. As I was leaving, I made a comment that I'll go somewhere else. The person behind the counter became irate and started yelling, "What do you want me to do?" I made the comment "nice customer service" and he told me to go ** off! I called the store to ask to speak to a manager or the owner. The person stated he was the owner. I will never shop at a Radio Shack ever again. The person behind the counter was a tall, geeky-looking man with glasses.

I'm an employee with Sprint. I spoke to a store manager named ** at store #01969, store address 7395 Lee Hwy Falls Church, VA 22042. I was attempting to troubleshoot the iPhone when the store manager began yelling at me that the phone doesn't work. She also told the customer that Sprint service was terrible and the customer shouldn't get an iPhone with Sprint. It was very unprofessional and rude behavior.

I purchased a new laptop charger for $93.00 with tax charge on October 31, 2011. I am a 60 year old man and use it once in a while, no kids to abuse this charger. I lift it from the table to my lap, plenty of cord. Well I went to use it a few days ago and sparks and smoke started coming out so I unplugged it. I took it to the local Radio Shack in Warminster, PA and was told that my 90 days were up and I should have taken a 1 year or two year warranty.

Give me a break, I paid good money for this and it did not last 6 months and did nothing for me at all. I went to Circuit city and bought one for $59.00. I will make your place the last to purchase anything. I buy a lot of electronics and yes, I have my receipt, but a lot of good that did. I am pissed off. I wish Lafayette stayed in business. Thank you for nothing.

If it wasn't for Radio Shack CSR Trishawn, my wife, Linda, and I would have walked out this store. Radio Shack CSR Mina avoided us from the time Mina saw us. As my wife was speaking to Trishawn about an exchange and inquired about a prepaid AT&T phone, Mina made unpleasant facial expressions. When Trishawn finished the task at hand, she offered to check if we qualify for an AT&T account.

We gave her all the information needed. We picked out some really nice phones. Trishawn asked all the right answers. She listened to my wife's concerns, about my job, and the importance of the features she was looking for. While were waiting, my wife approached Mina with the question of a portable DVD player. Mina didn't hide the fact that she wasn't even going to try and assist us. Mina just said they don't have it. Then when it was brought to Mina's attention, we saw two in the last aisle. Mina went to go look and inform us. She didn't come back with an answer, and stayed clear away from us. Trishawn asked us if there was anything else she could assist us with. We informed her what happened with CSR Mina's ability to tarry. She went to the back to present a 9-inch portable DVD player. She informed us of all the features.

I work hard for the money I pay. I am a reasonable man. Just to see my wife being mistreated by an employee of Radio Shack was uncalled for as well as to be unfamiliar with Radio Shack's inventory / customer service not acknowledging everyone who comes in to your establishment who is a potential customer (no matter the size of sale he/she may present). My wife Linda called to notify the store of the unsatisfied experience we encountered with Mina. I just hope this doesn't fall on deaf ears.Thank you for your time to listen.

My 16-year old son bought these ear buds right before work today. After wearing them for about 2 hours, they started shocking him. He told me and I told him to take them back and exchange them for another set. When he went to the store, the associate told him they could not take them back without a box. I met him by the store and explained that there was a life safety issue with the headset and we simply wanted to exchange them for another pair. I told them to just take the new pair and keep the box. She was insistent and called her manager who did not want to talk to me so I could explain the problem, which she did not do. I will follow up with corporate. I am glad that my son did not get injured. I would tell anyone to stay away from Radio Shack. Do not make purchases from a company that does not care about one's life and health.

I purchased a Toshiba laptop three weeks ago. I came home from work on Wednesday and when I turned it on, the screen was internally damaged. I took it to the store and the clerk accused me of dropping it or sitting on it to cause the damage. I stated nothing happened to it. I put in a call for the store manager and district manager to contact me. I didn't hear anything from them in three days. Finally, I called the store today where I purchased it. The clerk called the manager and district manager and they again refused to replace the computer (without even seeing it).

I drove to another Radio Shack where a manage was on site. He also stated it was caused by the user, not a defect. Again, I told him nothing happened to the computer. I did a Google search only to find this is a common issue with the Toshiba laptop. The screen frame is flimsy and causes this issue. I called Radio Shack again to see if they could contact Toshiba since it has occurred many times and they refused. They district manager and store manager did tell me for around $160, I could purchase a warranty and then they can send it in to be fixed. I asked, "Wouldn't that be fraud to purchase a warranty after the product was broken?" I asked what would the cost be to have it fixed under the warranty and they could not tell me. Why would I spend $160 on a warranty and send it off to be fixed at an unknown price?

I purchased a Clarity Big Button Phone on 2/21/12. Two weeks later, when I went to set it up, I opened the box and there was no phone in there. The cords and the instructions were there, but no phone. I am the only one who lives at my home so no one took it after I bought it. It was still in the bag. The cost was $59.99 plus tax. I immediately went back to the store for a phone and I was told to just forget it. They would not give me a phone or return my money! I had the sales slip. I am a hearing aid wearer and have great difficulty on the phone. This phone would have had amplification. I will never shop at Radio Shack again! This was at the Radio Shack Deer Valley Town Center, 2805 W Aqua Fria Ste 7 Phoenix AZ 85027 623-587-9512.

I was shopping at the Radio Shack at 1307 Northeast 163rd Street, North Miami Beach, FL and it was the rudest customer service I've ever received in my 5 years in south Miami. The salesperson/clerk's name was **, as me and my friend walked into the store, all she did was follow us around and stared in a very rude and unprofessional manner. Finally, we had a question to ask her, it was very apparent that she didn't know the answer to it but she pretended that she did, and talked in a very unpleasant manner (as if she is looking down at you; probably because she felt inferior due to her lack of knowledge?). Then at the register, she did not say one word, and when she wanted to look at our credit card and ID, all she did was flinging around her hand (like beggars asking for people). We had to; of course, ask her "What is it that you need?"

I am just "wow-ed" by this type of customer service nowadays. Big companies tend to lose a lot of business because they hire the wrong people, and that's a shame.

Do not buy cellphones at Radio Shack. I bought a Samsung Haven at a CA Radio Shack 2 days ago. This is the most basic cellphone in the store, it does not even take pictures. It really should be free with an upgrade, but they charge $9.99. Radio Shack's actual price for the phone is $299.99, which is a complete joke. The phone is so cheap looking and has no features. So I was charged $9.99 for the phone at checkout, but they charge $23.25 in tax based on the actual price ($299.99). When I questioned the salesman about it, he just shrugged and said "it's a California thing". I later called Verizon who said they don't practice this, but T-mobile used to until so many customers complained they had to stop. It is not standard practice in CA to charge tax for the inflated "actual price" of the phone. Radio Shack may as well just reach into my purse and steal $23.25 like the thieves they are.

I bought a digital voltmeter for $48.03 on December 12, 2011. After a few uses, this meter does not measure voltages anymore. I went to the shop to ask my options since it is just within three month of purchase. One shop in Asheboro tells me to ask the shop to return it for repair under warranty. This shop was far from home so I went to my local store in Clayton, N.C.

When I was there, the story is that meters do not have any warranty and that the shop can only handle returns within a month. I was advised to contact RadioShack directly via 800 number. That is what I did and the phone systems tells me to go to the local store to get service. The situation is highly unclear and associates do not seem to know their procedures nor products. I only wanted to exchange a defective product but RadioShack does not seem to have any service or support for their own product. In a world where service is one of the biggest requirement to sell, RadioShack is missing the boat.

I purchased a phone from the store at 11147 Veirs Mill Rd, Wheaton, MD on 2/10/2012. The phone stopped working. I attempted to return with receipt on 3/15/2012. I was advised that without the original box, it could not be exchanged. I left the defective phone and advised all customers in store that Radio Shack would not stand by its product. The store was emptied and I will tell everyone of my experience. I will never shop at Radio Shack again. I have bought products from Radio Shack for over 40 years and have never had such a negative experience with any retailer.

You have a sign on your window saying "if a handicapped person needed assistance, ask". I asked if they had a stool or a chair to rest on, while I was waiting. He said no, but I could see a chair in the office. It would have been helpful to sit and rest when you're crippled. It wouldn't hurt to have a stool or a chair by the register to rest on.

After requesting tech support for an answering machine I ordered, I was told they could send a fee-based technician! Not going to happen. The product will be returned and I shall shop elsewhere next time! Stay away from this place!

In all fairness, I have visited R.S. several times in the past and was treated well. But the nasty-gram I am writing today is about their Internet order taking process. I attempted to order a pack of rechargeable AAA batteries via Radio Shack website. The website says the batteries can be shipped to a nearby R.S. store, which is what I wanted. So I made 6 attempts to have the batteries shipped to the nearby store, but nowhere on the website in the order placing process can I actually choose the store and complete the transaction. I just kept going around and around 6 times without success in sending the batteries to the nearby store. The only option is to have it sent to my home, which I did not want. This frustrated me to the point that I cancelled the order and ordered similar batteries (and also saved a couple of bucks) on Amazon.

Then I attempted to e-mail a complaint to Radio Shack, but I quickly discovered that before I can send them a message, I have to provide my phone number, address, e-mail address, which they could possibly use for retaliation against me. Let's face it, who knows what type of people do they have running the company? Also, their contact site only allows me to ask a question about products, not to complain about their incomprehensible order taking system. After reading some of the customer service complaints, I am wondering: How is Radio Shack staying in business? It is a great relief for me to discover that I am not the only pissed off ex-customer of Radio Shack! I do feel sorry for R.S. employees who suffer because of incompetence at the corporate level.

I purchased two patch cables (wiring for stereo) and was charged for insurance on the cables. I told the salesperson that I did not want the insurance on the cables. He told me that price is broken out so that the insurance is included with the product. However, I noticed on my invoice that I was in fact charged for the insurance. I verified the price of the cables on the internet and it was less than charged at the store. The salesperson defrauded me. My receipt clearly shows separate line entries for the insurance. The store is located at 2413 Jericho Turnpike, Garden City Park NY 11040, with phone number (516) 742-3429.

I went into the Frankfort, Indiana store with my mom who was looking for a new cell phone. After asking some questions about the various phones she was considering, she decided on the Motorola Photon. However, the phone wasn't in stock and she was told that a shipment of them would be in the next morning and that they would take her name and number if she wanted them to hold one for her. She agreed and gave them the information. She also said she needed a case for it, which she was told was in stock, but she decided to wait until the next day when she would actually have the phone. She then went to Wal-Mart to do some grocery shopping and decided to see the phones there. While there she found out that they had the Motorola Photon in stock so she went ahead and bought it.

Upon finishing at Wal-Mart, she went straight back to Radio Shack and informed the girl working, not the one she previously dealt with, that she didn't need the phone anymore but she still needed the case. The girl went in back and told the girl that we dealt with before that my mom didn't need the phone anymore but wanted the case still. She then came back and said that the other girl said the case was no longer in stock, but there was a shipment of them coming in the next day also along with the phones. This was no big deal at this time.

The next day, my mom goes out to Radio Shack once more to buy the case she wanted. Both girls from the previous day were there. My mom asked if they could transfer the stuff from her old phone to her new phone. The girl that talked to her the day before told her that since she didn't buy the phone there, they couldn't do it. I called her out on this because I didn't buy my phone there either, but they still transferred my stuff for me. In fact, the second girl actually tried to transfer the stuff the previous day, but something wasn't working so she suggested coming back later that day or the next day when my mom was coming in to buy the case just in case it was an issue with their machine. The first girl stated it was a new policy. So my mom asked if the case she wanted came in. The second girl from the day before went in back and got one. When she brought it out, the first girl took it and said they were for customers only. Now, my mom was clearly going to pay for the case so she was a customer. This was the Otterbox for the Motorola Photon, not the type of case that may come with a phone.

This was not a special order made for my mom. The girl clearly stated that there was a shipment coming in, which meant they could be purchased by anybody. The first girl was only helpful when she thought she'd be able to make a sale. The second girl was nice throughout the whole ordeal and even looked shocked with the way the first girl was reacting. This has definitely made my entire family think twice about ever stepping foot in a Radio Shack store again. My mom did everything she could possibly do, other than buying the phone at Radio Shack, to make sure that these girls didn't waste their time. Like I said, it's not like it was a special order placed especially for my mom. This was an order that was already coming in. Despite my mom's best efforts to do what was right, the first girl was extremely rude and as a result, has cost Radio Shack future business.

Return Complaint: Radio Shack sucks! I spent $60 on a device that would let me play my iPod on my car radio and it sucked. So, I went to take it back with my receipt and everything and they wouldn't take it. They said it had a few scratches so it can't be taken back. I had it for 3 days! I asked if I could have some in store credit or something else and they just said, "No, sorry, there's nothing we can do." That's the last ** time I'd ever go there!

I walked into a Radio Shack looking to buy a pair of headphones. After looking at them for a few minutes, I knew which ones I wanted and asked an associate if they had them in stock. The ones I wanted weren't in stock so I asked for my next choice. The associate said yes. The whole time the associate I was talking to was yapping away with another associate who was off the clock and trying out his own headphones. They were also talking with two others that seemed to be on their lunch break.

So I stood there waiting, waiting, waiting. And I wasn't even the only one. There was another customer at the counter waiting for them to get him something and they were paying him no mind. He seemed to be getting as annoyed as I was but I decided not to make a fuss about it. If they didn't care about selling their product, then I wasn't going to make them waste their valuable chat time. It just amazes me how an entire store could be run by a bunch of people who don't care about their jobs. I ended up going to another Radio Shack where they were much more responsive and quick about getting me the item.

The sales rep named Alsidus, who works at the Radio Shack at the Galleria Mall in York, PA, informed my parents that they would not have to pay their cell bill till March because of a sales promotion that they were doing for Sprint. My parents, Virgilio and Gloria, got their cell phones. 3 days later, they got a bill for $216. They paid the bill because according to the radio sells rep and the manager, the representative that was doing the promotion was backup in getting the credits. Sprint was contacted and they didn't recall about such a promotion, and said to contact Radio Shack and the sales rep Alsidus.

Also, my parents were informed that they will be paying about $129.99 a month and their bill is at $216, in which they got another bill and yet there are no credits to the account. We are very upset since Radio Shack has always been a place where we've always gone to get gifts and electronics. The consequences are my parents are going to have to pay $221 more and the next bill of $190 more for a phone they have for only 2 months, for which they were told they will get a credit and will not pay till March.

The first attempt to purchase a Verizon pre-paid cell phone started in Herkimer, NY. We (my husband & I) waited 10 minutes (patiently) to be assisted. There was only two other customers (same sales item) in the store and they were chatting away with the cashier about a camping trip. When finally acknowledged, this store did not have what we were interested in buying.

My husband and I decided to give up and go to another Radio Shack in New Hartford, NY (approximately 20minutes away). We entered the second Radio Shack at 11:30am. They had the phone we were wanting. We paid for it and bought a couple of other items and paid for minutes to be added also to this new phone. The sales rep was loading the information into the Verizon wireless phone for us. At first, all seemed to be going well.

For some reason, the minutes being added to the phone was not taking. The first part of this process dragged on to over an hour. We were sent to a third Radio Shack store that was close by, due to the sales representative thinking that there was a manufacturing problem with the Verizon phone. This representative said they didn't have any other phones of this kind. At this point, we had put $119.00+ into this purchase (and couldn't just walk away from it without losing it).

The third store had the same problem. We then just wanted a refund and to give up. This third store sale representative said he could refund the phone cost, but not the minutes cost, which was $50.00. So we brought the whole thing back over to the second store. To refund our money, it took another 45 minutes. Both representatives from both stores had attempted to contact Verizon. Their customer service lines were busy and difficult to get through even for the Radio Shack persons. When one of the sales representatives got a hold of a live person, they still couldn't put the minutes on the phone. Their computers showed that they got our money, but still couldn't add the minutes. Verizon representative hung up on the Radio Shack sales rep after a while.

Then to get a refund seemed to be a major problem, because neither Radio Shack nor Verizon wanted to take the sales hit. Instead of just refunding our money and figuring their paperwork problems (or computer issues) out on their own time later, Radio Shack just kept giving us the run around. Supposedly, their District Manager was in the back room. The sales representative went back and talked to them. After 3 hrs of this aggravating situation, my husband and I were beginning to lose our cool. We asked to speak to this District Manager, but sales representative refused to acknowledge that and didn't go get him/her.

There were other customers coming and going throughout this whole time too. They seemed to get what they wanted with no problems, until this gentleman wanted to buy an item that wasn't in the computer system. Radio Shack refused to sell a product to this customer, due to it not being logged in their computer. I've never seen anything like this. A person has the money, there's a price tag on an object that cost over 70 dollars, but Radio Shack rather lose that sale because it's not in their computer. That customer ended up just walking out of the store. Luckily, he hadn't handed any money over to the store first. He just left, being angry.

The time now at this point is 3:00 pm. We finally got our refund. Hurray! We could leave now. Their store lost the sale and most likely future business with us. I know we have to take responsibility for doing business with Radio Shack to begin with. I never have seen anything like this. They wasted our whole day over their own stupidity. I don't understand it, so ridiculous. Customers are obviously at the bottom of their priority list. Don't understand it. Again, instead of just giving us our refund of a purchase that was done at that moment, Radio Shack seems more concerned about who is going to take the hit for the loss of the sale. This internal problem with Verizon and Radio Shack should be taken care of on their time. Not waste hours of a customer's time and money. Obviously, this is not just a one store issue.

My mother and I went to Radio Shack, to purchase a telephone for our home, and we asked for help, but nobody seemed to care. My mother approached one of the reps there, and the rep continued on her cellphone texting, like she didn't hear a thing. So I said, "excuse me, my mother would like some help", so she came with us to help us, but she went right back on the phone again, texting once again. We got tired, and just ended up leaving. This took place today at the Radio Shack at 620 West 181st Street.

Also, there were other people who entered the store, who needed help, but nobody seemed to want to help. There were many reps who were free, but they were standing around talking to their friends, and on their phones. This establishment is very unprofessional, and needs to be investigated, because its seems like these reps are just there to be there. They have 3 reps taking care of one person, which I don't understand at all. I'm very upset, because my mother wanted to purchase a phone today, and she got turned off. I feel like no customer should have to deal with this problem at all. They should be people there to help at all times. It shouldn't be an issue. I want to do a follow up on this issue, because, it wasn't right at all. I can be reached at ** for further questions.

I told the sales person in the store 531 86 Street that I need a wall phone with speaker and answering machine. She was on a ladder and I waited for her to get down. She showed me two models. I was in a hurry as my son was double parked and the phone was for my elderly father who needed a phone ASAP. I choose an AT&T 2 line phone. I assumed that was all I needed.

When I got home to hook it up for him, there was no speaker phone! I called the store as I was very angry and they hung up on me. I spoke with the store manager who said to return it. Hey, it is not that easy for people to just leave their home after getting parking to go back out and come home again. My father had to be without a phone overnight because your idiot salesperson who did not pay attention to me.

Another occasion, I needed a compatible box for my dial up Verizon. I had the actual box with me and another idiot salesperson gave me the wrong box! After showing him the actual Verizon box and what I needed. I will never ever shop at your bay ridge store again. Stop hiring idiots and get experienced people. Paying higher salaries will help keep Radio Shack in business, maybe.

I went to Radio Shack to buy a memory card for my Motorola Photon, that I purchased from them about 2 months ago. The salesperson assisted me, and asked me if I wanted her to insert the memory card (SD card). I said yes. My family and I were there for about 30 minutes. She asked if I wanted my pictures saved to this SD card, and I said yes, they are very important to me, and that I need them for a lawsuit I'm going through right now! She said she would save them to the SD card.

When everything was done, my family and I left, and I never looked to see if they were there, which maybe I should have. I went back to the store a couple of days ago, and talked to the store manager, and she even looked for them, and no luck. They even called the salesperson that helped me out that night, and she remembered me, and stated that she saved them to the card. I've gotten no help in this matter, just " I'm sorry". That's not good enough. I needed them very badly, and they're all gone! Something needs to be done about this! I cannot get those pictures back, and I needed them. They were my life! All of my pictures were for my husband's medical malpractice suit.

I purchased an iPhone charger on 6-2011 with 1 year warranty. It stopped working on 1-12 so I went to the store where I purchased the charger. Instead of a replacement then and there, I had to call a number, give personal info and was told I would receive a voucher for the total price through email (3-5 days) or snail mail (7-10 days). I chose the email method.

I now have no charger so I must purchase another in a different store. After 5 days, I receive the voucher, return to the store and ask for not a charger but a cash refund, due to a defective item. I am told no, I must spend the voucher there for another Radio Shack product.

I should have asked before buying (a $22 product) what the return policy was. But who would think that you jump through hoops for a voucher after 5 days and then must buy another crappy Radio Shack product. They obviously are more concerned about keeping your money than your satisfaction with their products. Never again at Radio Shack!

1. I bought the device on 14/01/2012 2. I realized that there was a problem in the camera so I went back to the store to report the problem on 17/01/2012. I was met by Mostafa M. who was very polite and advised me that I have to get back to the technical support to check the device without even having a look on it, although the defect was quite obvious but he insisted that I have to pay a visit for the technician and bring a report from him in order to be able to return it.

3. I visited the customer care center and indeed I got a report indicating that there was a software problem in the device. I asked the representative whether I can return it from the service center but the man asserted Mostafa's advice and said that I have to get back to the branch where I bought the device from.

4. I called the short code of RadioShack 19419, to try to get an exception to replace from a nearby branch without having to get back to Manial Branch (round 25 km), which is very far from my home. The lady on the phone advised me to call Manial Branch to ask them to organize this issue. She gave me its number but when I called, I was told that there was no way and I have to get the device together with the report in order to be returned.

5. I visited Manial Store today 18/01/2012 to return the device. I was received by the shift leader who is called Ahmed A. H. who was really unhelpful, unprofessional and a bad image for Radio Shack. I presented the device and the report and expected that my forth visit to Radio Shack to pass peacefully after all this fuss. I was surprised that this Ahmed calling someone on the phone to check whether or not he is supposed to return the device from his branch! I told him my journey and he said I was supposed to return it from the service center and he needs an exception approval via mail in order to return the device.

I told him that this contradicts what is written on the warranty card and what was said to me by the service center rep and Mostafa his colleague in the same branch. He was very stringent and insisted that I have to wait until he sends a mail to a manager in the company and wait for the reply in order to approve returning the device.

His way of talking was very unprofessional and his eye contact was very provocative. He was really a bad image to Radio Shack and when I told him that this is really a kind of red tape that ought not to appear in Radio Shack, he told me "Remember you are in Egypt". Although the big journey I passed through was really disappointing, however the last experience given to me by Ahmed was the most terrible.

Last thing was when I asked him about a copy of the return receipt or even a copy of the serial of the Blackberry I returned. He refused and even made another phone call to prove to me that it's impossible to give me the serial. He was very rigid and rude, unhelpful and ridiculous. After this incident, I went home carrying the worst experience about Radio Shack and its employees, promising not to step in any of its branches. My advice is to give such employees training in customer experience, customer satisfaction and how to be customer oriented.

Well, first the manager lied to us and told us that he had the iPhone 4S. Of course after he already made the receipt he told us that they didn't had any and no store had them. And of course we find out that was a lie. Then he sent the phone to the address of the main account (Texas) even when we paid in Florida and my wife clearly told him the phone is for her.

Anyway, again try to solve it with customer care was useless--even the district manager Robin ** said it was a small mistake that we should told the manager we have another address and offer to pay for the shipping but there is a problem there is nobody on that address. So if the manager wouldn't lie to us, we would have no problem. We would it buy it somewhere else. Now, the phone--who knows? I only hope they sent it to somebody who would to ship it to us. Uhm, and the district manager as a courtesy hung up on my welcome to Radio Shack.

I tried contacting Radio Shack at **, and they told me that it's no longer their problem, and that I need to contact Sprint, and pay the insurance to get the phone replaced.

I bought a Kindle Fire. Bought the warranty. Dropped it and got ** by the hack shack. Radio Shack has turned to horse thieves. I would rate them zero stars--even less. I bought a Nook from Barnes and Noble but the warranty cost is the same but Barnes and Noble have accident protection--that is who to buy from, not the hack shack.

I took my stereo to Radio Shack in Fremont, Ohio were I bought it more than 10 years ago to have the CD player cleaned. It was sent out for repairs by FedEx to Texas. After waiting about a month, I received a phone call from the local RS manager saying that my stereo had been damaged and could not be fixed. She then offered a $50 gift certificate. To replace this system would cost about a grand and when I explained this she told me my system had no value because of its age.

She also stated that FedEx does not know the meaning of the word fragile. Why was this not insured and why do I have to take the loss caused by professionals? Also, the original problem was an "M Error" display, which I later discovered was the system needed reset. The store techs should have known this and this whole mess could have been avoided.

This was the worst customer service I have ever experienced as it was obvious the salesperson was either trained to, or personally enjoyed, the game of hoodwinking customers. He was fast talking and repeatedly gave conflicting statements meant to coerce and confuse us. I went to Radio Shack to return a Kindle (with receipt) that I received as a gift. First, he tried to make me feel ridiculous with comments such as how no one returns Kindles because everyone wants one and, thus, they don't even have a process to return one.

Then he told me a Kindle can never be returned to any store it is ever sold at because electronics are not returnable anymore. I had not even opened the box. Then he said, as if he was doing me some great favor, I could exchange it for another product there at that time only. If I didn't take this opportunity right then, it would be gone since the Kindle was not returnable and they never offered gift cards or store credit.

I looked all over the store and could not find anything I needed and that cost no more than the Kindle (they are so overpriced). I began to feel like I was being held hostage. I called my in-laws, who gave me the gift, to come. My mother-in-law, who is a very careful shopper, explained the original "sales kids" who sold her the 3 Kindles she bought had assured her they could be returned as she had specifically asked this. This sales person ignored this and just continued his dismissal and intimidation tactics and his contradictory statements, such as saying he would not know who the sales kids were if she didn't know their names and how that Kindle was not even sold by RadioShack even if it was sold at their store. Huh? These used-car salesman methods apparently worked on my father-in-law because he then promised to buy a (much more expensive) video recorder at the store in the coming months, and suddenly it would "be no problem at all" returning the Kindle later for store credit as the recorder and Kindle were "both RadioShack products."

There is much more I could list as nearly every statement he made seemed highly sketchy and mostly nonsensical if not in complete contradiction to one he had made earlier. I left after an hour and half with my in-laws still there. It completely exhausted me and ruined my entire day to feel so taken advantage of and insulted.

I bought a GPS whilst on vacation in July/August from the Northpoint Store, San Francisco. I was assured that the particular TomTom we bought would work back home in the U.K. Guess what, it didn't. I emailed the company on our return, and we're put in touch with the regional manager Amy **, who told us to return it for a refund. I wish we hadn't!

We sent the GPS back through securely tracked Royal Mail which arrived at destination on the 12th of November 2011. And despite several emails to Ms. **, Head Office, and phone calls, we have had nothing--no replies to our emails or phone calls, just a wall of silence. We're incredibly frustrated. Any ideas on what to do next?

In February 2011, I purchased an Acer notebook for my granddaughter. I purchased the full replacement plan, or so I thought. The Radio Shack person promised me that it would be replaced if anything happened to it. His exact words were even if she stomped on it and it broke, that it would be replaced. Well, she dropped it and it broke recently. Today, I went to Radio Shack and explained to them what had happened. When I explained what had happened, the sales rep said that we did not have full replacement and that they could not fix it because she broke it supposedly. No accidental breakage was included in the warranty we purchased.

The person at the store at the time or purchase of course no longer works there. He totally misrepresented the warranty I purchased. The manager now said he was sorry that the warranty was misrepresented but he would not do anything about it. He gave me the number to the district manager. He did not offer to contact him. What poor costumer service. I tried to contact the district manager and got his/her voice mail. As of now, no response.

I will not shop there again nor will I recommend Radio Shack to anyone I know. Believe me, I have a lot of connections and will get the word out by all means available to me.

I give them zero stars. We went to buy a Garmin, and 2 salesmen were in the building with 1 other customer, who left as we came in. The manager and a female salesperson were there. We had to ask about the Garmins. They were so busy yakking, and acting very unprofessionally, that they acted like it was a bother to help us. While my husband was buying the Garmin, I asked the manager if he had any phones that were touch screen, that did not require a plan. He finally answered and said yes, they have several, and kept right on cutting up with the salesgirl.

He never offered to show me the phones. You just lost a sale, because I would have bought a phone, had I received the kind of professional help I should have. The consequences are, they lost a sale of a phone, and I will not go back to that store again. I am very unhappy with the service. I wish I didn't let my husband buy the Garmin.

We went to Radio Shack in Chalmette to get an upgrade to a smart phone, but only if our monthly bill wouldn't go up. We didn't want a cellular data plan but just to catch a free WiFi as we do without an iPad. The salesman assured us at least five times that the bill would remain the same. The next month, we got the bill and it had increased. The AT&T customer service man said the cellular data plan was mandatory with the smart phone.

I went back to Radio Shack to cancel the contract but the manager said I was stuck with it because the thirty-day trial period was up. But I hadn't got the bill until after the thirty days were up! The manager admitted the clerk had made a good commission by lying to us about the plan but said there was nothing he could do.

My wife purchase a Cruze tablet on Black Friday of this year for $100. The store staff told me it would take 3 to 5 days. Today is the 13th of December. I contacted the district manager's office ** and tried dealing with the store manager Debbie (store number 013996). And she could not help me. I tried calling the district manager Omar (telephone number **). His assistant Maddy has not been helpful. I just want my money back or the hardware I purchased by Christmas as this is my son's gift.

I went to the store 12729 in Bridge Hampton NV and the salesman was so rude to me he almost punch my face without me doing anything and he was so nasty. Then I paid for my things and I never will go to the store in my life and I don't recommend anybody to go to that placed. Be careful if you go shopping in that store.

I purchased a lg rumor touch covered by the Radioshack 1year warranty with a virgin mobile monthly plan from Radioshack back in late 2010. When the phone was sold to me, I can specifically remember the salesperson and I talking about my bad luck with accidental water damage in the past. He told me all accidental damaged was covered by their plan.

Last summer (2011), I accidentally dropped my phone the phone and cracked the screen. It was still covered by the one year warranty, so I went to the location to turn in the phone. According to them, my plan didn't cover accidental damage. I told them my story and they referred me to the service plan headquarters or something and the phone guy and I figured out that they changed the plan midway through the year. The new plan does not include accidental damage protection. I purchased the plan back when AD was covered, so it was straightened out and I thought I was about to get my new phone.

No. I turned my phone into Radioshack. They said they were going to mail it to the service plan headquarters, then I'd get a gift card in the mail. I waited and waited, still no giftcard. I called their service plan headquarters again to find out what the deal was. They said that the service plan had expired and I wasn't able to get my giftcard. I told them it was turned in months ago and sent to them. No records of shipping or receiving existed. I asked to speak to the supervisor and was put on hold. A few minutes later, a rep said that their computer indicated it just appeared in the system but hadn't been shipped yet so he couldn't give me a tracking number.

I then went back to the location to complain and try and get more info on the situation. The manager and I met. I gave him my email, as to get the email giftcard instead of waiting even longer for my card in the mail. He told me he was going to talk to the regional manager guy and, "get to the bottom of it " I am still waiting for my *** electronic giftcard. I suggest you guys change your name to Shadyohacks. Thanks, guise.

We waited in line on Black Friday for the Xbox360 with Kinect bundle. We were 3rd in line and they only had 1 Xbox in the store. But they said to everyone who wanted one that it would be okay because they would mail them, for free, to us. I should've known right there that we were being scammed, but we waited so long that we had to take the chance. Well 2 days later, of course we got a call that something went wrong and our orders didn't go through. And we were told they were sold out of the Xbox and we would get a rain check on them but not guaranteed by Christmas. However, everything else that I purchased on the same order (that they also didn't have available) to have shipped went through just fine. So, it was just the Xbox that didn't go through on my order, really?

So, they normally don't sell Xbox in their stores and somehow they are going to get more in stock? I don't buy it. They're not going to make my family wait around for nothing and collect interest on our money (and God knows however many more people) to just cancel our order months later because they will never get any more. I also don't buy that they would spend so much money to ship, for free, all these items to people when they could've just had them in the store to hand out. It makes no sense. It makes you think they never really had any in stock to ship to people to begin with.

RadioShack and Virgin Mobile is a complete rip-off. I purchased the Virgin Mobile MiFi 2200 on 9/30/2011 along with the first month unlimited air time. I was told by the salesman that I could just come in before 10/30/2011 and make my second month payment. On 10/29/2011, I came into RadioShack and made a payment of $50. A few days later, my service was shut off. I then returned to RadioShack and was denied service and was told that they had nothing to do with it. I then contacted the district manager's office (Frank **) at 1-877-**.

The person that answered the phone instructed me to go back to the store, saying that the district manager had given them instructions on what to do. I returned to the store only for them to tell me that no manager had called or said anything. I'm so disappointed in RadioShack. I will never in my life shop at RadioShack again. The person that answered the phone even hung up the phone on me. So disrespecting! I was told that my air time has been used. I never activated any airtime. I have all receipts and I can't get my service that I paid for nor can I get a refund. RadioShack and Virgin Mobile is a complete rip-off! The district manager nor any representatives didn't even return my call. I was told that the manager was gonna call me. I haven't heard from anyone. I'm not gonna stop till I get to the bottom of this.

I purchased a HTC EVO for my daughter in May. Gabriel, the sales person asked if I would be interested in an extended warranty. I told him no that I was happy with the Sprint warranty plan. He said that the Radio Shack plan was much better and cheaper. He offered me the $99 plan for 2 years of coverage. He said the plan would cover everything but a lost or stolen phone. Well, 2 weeks ago, my daughter dropped the phone and cracked the screen. I called the 800 number to file a claim. After they took all the information, they said my plan did not cover accidental damage only mechanical issues. Gabriel flat out lied to me. I called the Radio Shack complaint line and they had the district manager (Fred...needs to learn the English language) call me. He told me there was nothing he could do since I could not prove that Gabriel had told me it would be covered. So now I am stuck with a phone that Sprint wants $100 to repair.

On Black Friday, I went into Radio Shack in the mid-afternoon to look for a universal charger for my laptop computer. There were two sales people behind the register and none on the floor to help anyone. I saw my neighbor in there too trying to get help and she walked out too. I walked out of the store and went to Staples. They greeted me even with the lines and helped me get the product I wanted. Radio Shack lost of sale and I probably won't go back there again. From now on, I will not waste my time looking at Radio Shack. If Black Friday is a big holiday, they should at least have sales people on the floor when there is a steady flow of customers coming in all the time. It's bad enough trying to go to any shopping center on Black Friday with traffic and you would think they would be smart enough to put at least one sales person on the floor.

Radio Shack telephones: We had a problem with a Radio Shack telephone. The volume didn't work. The manager, Rob, stated the phone didn't work with the phone off the receiver (which it does). The receiver is actually in the way of the speaker (poor design). The lady that I had brought in is hard of hearing and her voice doesn't carry well, needs this phone for her disabilities. (In turn, this is why I have to speak for her at times.) Rob insisted I didn't know what I was talking about. He was very rude and almost jumped across the counter at me (literally) and yelled at me, "Are you calling me a liar?" This was absolutely uncalled for. I felt my heart go into palpitations and got dizzy.

I didn't do anything about it. I could have called 911. He also told me the next time to send my patient in by herself the next time. We had been in a few days before and a gentlemen named Leon had helped us. Another nice gentlemen was there and told us that Leon would be in in 15 minutes and could help us. This Rob told us that he was getting ready for "Black Friday" and was not going to allow him to come out and help us. I explained to Rob that this is why I myself do not shop in Radio Shack because their help acted like jackasses.

The 87 year old lady that I had brought in was upset too. She had told him that she bought these telephones at Radio Shack in Nantucket last summer in August. He looked up her account and could not find them in the system and told he could not find them in the computer system. He then looked on the back of the phone and told her that she bought them in 2007. (She did buy them in 2010.) She was sold old phones in 2010 with 2007 date mark that were not registered in the computer. Radio Shack is incompetent! The managers are very rude and do not stand behind their products! I will spread the word, believe me! The more people I talk to about it, the more people have had issues! I will drive 20 miles to avoid them!

I went to your store in st Albans this morning, 11/22/2011, between 11 & 11:15 am to spend $300 to $400 on a digital camera. There was another customer in there. The customer was asking about memory cards that was on display. The guy that was behind the counter told him that was there for display only so no one would steal them. The customer said to the employee I don't steal. The employee said to the customer you may not steal but everybody else does. I was standing there and I told the employee no not everybody steals. I also told him that it was rude to say that.

I walked out and went over to Staples and bought my camera there. I will never step into another Radio Shack ever. I'm very disappointed in how the customers were treated today. There were two young guys working today, I didn't get the employee's name. I was too angry but he did have blonde hair.

I bought a tablet with Order number ** Trio droid 7.0 Item# 55043182. The item was shipped and when I got it, I noticed the item was not good, is not working and has a scratch on the surface. So immediately I requested to return the item and have my money back. I kept calling and they kept telling me they will be sending the return package and for two weeks I have not received the return letter. I've suggested they use email instead of mail which should be faster. I gave them a fax number, even went to a radio shack office at Houston, requested to use their fax, but all to no avail. I've told them I'll be leaving my address tomorrow and will not be available to pick up the letter, all I need is to send the item back and get my money asap. Anything they can do so I can get this item back to them, even if referring me to a radio shack shop, I'll do that. All I need is my money. Thanks.

Radioshack and Virgin Mobile is a complete ripoff. I purchased the Virgin Mobile MiFi 2200 on 9/30/2011 along with the 1st month unlimited air time. I was told by the salesman that I could just come in before 10/30/2011 and make my 2nd month payment. On 10/29/2011, I came into Radioshack and made a payment of $50.00. A few days later, my service was shut off. I then returned to Radioshack and was denied service and was told that they had nothing to do with it. I then contacted the district managers office (Frank ***) ***.

The person that answered the phone instructed me to go back to the store saying that the district manager had given them instructions on what to do. I returned to the store only for them to tell me that no manager had called or said anything. I'm so disappointed in Radioshack. I will never in life shop at Radioshack again. The person that answered the phone even hung up the phone on me, so disrespecting! I was told that my air time has been used. I never activated any airtime. I have all receipts and I can't get my service that I paid for nor can I get a refund. Radioshack and Virgin Mobile is a complete ripoff! The district manager nor any representatives didn't even return my call. I was told that the manager was going to call me. I haven't heard from anyone. I'm not going to stop until I get to the bottom of this.

I am upset with Radioshack. We bought a GPS a few weeks ago. Three different associates helped us pick it out, and all three promised that if we brought it back for a different model within a month, we wouldn't have to pay a restocking fee. We'd only pay the fee if we just returned the item. They promised. We went back last night to get an upgraded model. One of the girls there last night, was one of the original people who said it would be fine.

The other associate said no, and that we have to pay the fee. She called a supervisor, and told him. The associate who had helped us before even confirmed to the supervisor that yes, she and two others had told us that. He said sorry, pay the fee. That would cost us an extra $30 in addition to the upgrade cost. We would not have bought what we did, if we had known this, and we were pretty upset about it.

We believe it is bad costumer service to penalize customers because of associate error, especially when three associates erred, and one was there to personally admit to it. Either way, we lost. I let the associate know that, we wouldn't be returning to Radioshack. I request you to stay away from there. This is a heads-up. Family and friends have been alerted, to avoid this store.

Well, I hardly ever complain. It is my first complaint with RadioShack. Well, I went in store on 11/6/2011 at 10:18 am. Here are the other details of my transaction: # **, register 1, tran ** ; operator CV, ticket # **.

I made a payment. As I started to leave, I remember to ask if they had the iPhone 4S. He said, "No." I said, "Yea, probably need to order huh?" He said, yes. So I asked how long would it take. He said, "You would need to get on the list." I said, "Oh, okay, so once you're on the list, how long then?" "When every one else get their," he replied. I said, "Don't you understand my question, how many weeks, months?" He said he did know Apple is not making them fast enough.

I understood and started to the door. He then said out loud to where I could hear him clear and so could the other customers and started calling me an **. I stopped in my tracks, turned, and asked him, "Excuse me? You called me an **!" He denied it. So I called Carina the manager and she was embarrassed. She was very apologetic. We have been doing business with RadioShack for a long time and we really love Carina. The employee that ruined my day needs to be felt with. That one bad apple will make you loose some valuable customers.

My family decided to purchase a monthly plan on September 11th for the first time. Before we just had pay-as-you-go phones, but we decided with everyone at all different places all the time we needed a phone. I purchased two iPhone 3GS and a flight 2. We were told when we purchased them that the activation fee would be waived for all 3 phones. The manager, Jeff, gave us his word more than once that this had been done in the past when the AT&T Representative came by the store and it had never been a problem. The first time I activated the phones and chose a plan other circumstances kept me from accepting it and Jeff assured me that he had it cancelled and the numbers deactivated. I had signed no paperwork on this activation. Later that week, we finally activated the phones and purchased the plan.

The first month came and we were billed for 6 phones not 3. It just so happened Jeff the manager had never deactivated the first cancelled activation process. The second incident was shortly after, a little less than a month after we had received the phones. My wife did not like the Flight 2 and decided she wanted the Evergreen. We went to Jeff's store to exchange it and decided to just give the phone back and get the Evergreen at a different RadioShack. When we gave the phone back to a sales associate named Devon, he never handed me the SIM card. When I went to the other store to get the new phone, it turns out he had never deactivated the Flight 2 so we were at Radio Shack for 2 hours getting that situated. It turns out I was paying for a phone my wife was not using.

We thought we were done with this mess until last week. I received a bill saying I owed the activation fees and if I did not pay my phone would be shut off. Jeff had said specifically to not pay those fees when I got the first bill. So my daughter called their store 3 times that week to speak to Jeff. Each time Jeff could not get on the phone and the sales associates assured my daughter that our phones would not get turned off. On Thursday of last week our phones were turned off. When we called RadioShack, Jeff was again not in and we were directed to go to the nearest AT&T store because "they would be more help." So we did. After 45 minutes on the phone with an AT&T representative named Wendy it became our lifesaver as we got everything taken care of. Jeff never returned any of our calls and seems completely unconcerned with the fact that he lied. I was extremely disappointed. I would like a RadioShack representative to contact me.

I purchased a 50 dollar pair of headphones, even bought insurance for them. One week later, they broke on my head while I was wearing them. Fine, things happen. I went back the next day with the receipt and insurance and they wouldn't take them back. I was actually planning on exchanging them for a more expensive pair but they still wouldn't let me. Because it was physical damage and not a malfunction they assumed I had broken them myself. I did not. I did not step on them or throw them. They simply broke.

So now I'm out 50 dollars even though I had a receipt, only had the item for 1 week, had insurance, and had the broken headphones! I did everything right! But no, I went to three stores and called the customer service line, no one would help me. I've been in retail management for years, regardless of policy, I would make exceptions if it meant keeping a customer. I no longer shop at Radio Shack. They stole $50 from me.

I purchased a 2-yr contract for my cell phone through RadioShack plan. I was specifically told by Neil, the manager at the time, that I could run my phone over, drop it in a toilet, anything, and they would replace my phone with a brand-new one. The main reason I had bought the $250.00 plan was for liquid which I haven't needed so far. But I currently dropped my phone, went back there, and the assistant manager, Katlyn, told me that the plan only covers wear and tear and told me that Neil had been fired. And she also said they had been having numerous complaints about him and he pretty much would tell customers what they wanted to hear to get a sale.

I'm very upset and would like my money back as soon as possible or something please. Thank you for your time.

I brought a Cruz 7" tablet on 10/03/2011. When I tried to return it, they refused to take it back. They claimed that the serial numbers weren't the same on the box as it was on the device itself. I have called the Radio Shack corporate office and put in numerous complaints, with no results. I even called the Radio Shack district office, and still got no results. When is the consumer held responsible for checking to see if the S/N matches before leaving the store? In that case, I would have to open the box in the store. It's bad business!

I came into the RadioShack on South Tamiami Trail in Venice, Florida to have minutes and time to my Net 10 phone. I had done this before at the same store and the manager handled the transaction with no problem. This time, however, I wanted to get a new phone with smart phone capability. The employee that waited on me was a lady named Sunny. She mishandled every part of the transaction. After a second trip to the store, I had a different plan with TracPhone and a phone incapable of handling the task I was intending for the phone.

After almost two hours of my time and Sunny's, I have a phone incapable of the intended purpose and an unsatisfactory change in my original service carrier. It seemed that Sunny was incapable of understanding what I wanted and certainly lacked the technical ability and understanding of the products to arrive at anything like a positive conclusion to the transaction. I have done business with RadioShack successfully for many years. I truly hope that this transaction can be concluded in this manner.

I purchased my cell phone at the Ellwood City Rd. Radio Shack. This is my third phone purchased there. I have had problems with this Kyocera cell phone that doesn't ring all the time. When I check my phone, I have had at least 10 missed calls. The clerk keeps telling me it's my fault that either I can't hear the ring or there is nothing wrong with the phone. If there is nothing wrong, why would I bring the phone back three times? I purchased the phone 45 days ago and purchased the warranty with it. I would like someone to contact me before I pitch this phone and buy a new one. But it will not be from Radio Shack. Thank you.

I bought the RadioShack 43-324 cordless phone at the RadioShack located at 2041 86 Street, Brooklyn, NY on January 2011. Also, I bought a two-year replacement plan effective until January 14, 2013. Now my phone goes dead after 24 hours. I went to the RadioShack store where I bought my phone; the manager said he will not change the battery, and that I have to send the phone to RadioShack, and they will send me a gift card. Even I have a two-year replacement plan a reimbursement can be done only once. What is the reason why we have to buy the replacement plan with such service? What is the reason why we have to buy a RadioShack product with such quality?

I used to work for RadioShack. They have a great selection of products on hand and I have never had a problem with supporting them as well as the people I used to work with. I went there to shop for my sister's birthday because she wanted a specific pair of headphones and I knew that they had them there. When I was purchasing them, the manager wanted me to buy the 99-cent headphones warranty saying I could "replace them in the store if they're broken" and I know for a fact that they don't do that. We have to ship them out with a label that they give us and when they "get the product", we get the gift card.

I would not want my sister to wait four weeks just to get a new pair of headphones when she uses them everyday. So, I declined the manager's suggestion. But it didn't stop there. Not only did I say no once but 10 times! I mean, seriously, if someone says no it means no. It didn't stop there even though I was informed after the transaction that since I didn't get the warranty, I will only have 30 days to return them if they break but if they do break, I know it will be my fault so either way, it's pointless.

I am a valued AT&T and Radio Shack customer until today. I bought a phone and renewed my contract for another 2 years at the store 7 months ago. The phone was nothing but trouble, it finally quit working. I went back to Radio Shack several times where I was told to purchase a GoPhone. The sales girl lied to me. Does Radio Shack condone lying? She told me that I could not put my SIM card in GoPhone, but it worked. I called AT&T again, they assured me that it would.

It was AT&T who fixed my problem, without costing me more money, since I had been inconvenienced so much. I went back to the store, they were very rude when I explained that AT&T told me that it would work. They refused to sell me a phone without large price for minutes.

So I went to Walmart. From now on, me and my family will use Walmart, Best Buy and whoever. I will do everything in my power to keep people from using Radio Shack as I cannot stand to be lied to, much more to encounter rude people. It is sad to know that Radio Shack has employees who will lie to make a couple of dollars extra and also not help their customers with their problems.

I went to the Radio Shack in Gambrills, MD on Chapel Lake Drive to get one of the free Epic cell phones that was advertised and to sign a new 2-year contract with Sprint. Radio Shack was out of the telephones and could not find one in the local area so I settled for the Envo which was advertised at $19.99. Radio Shack did not have this phone either; however, I was told to come back the next day and they would have the phone.

When I went back the next day to pick up the phone, the representative had forgotten to save a phone for me and they no longer had any in the store. After calling around for 60 minutes, the rep located a telephone at Prince Georges plaza and he would go and get the telephone. I agreed, but told him that I would come back the next day since I had been in the store almost 90 minutes. Prior to leaving the store, I left my telephone number and requested that someone call me if there were any problems in getting the telephone.

I never received a telephone call so I went back to the store the next day only to be told that the phone was not there and the rep was out. The store manager relayed the message that the telephone was not there by saying, "we don't have it." No apology, no offer of another telephone, nothing. The entire time that I was dealing with Radio Shack, they had an Epic in the store (which was my first choice) but the store manager would not allow me to get it for free or pay $19.99.

I was up for my phone upgrade with AT&T. I went to Radio Shack and talked with Brad, the store manager in Lakewood, Colorado. He told me I was able to get an HTC Inspire phone for $30 with a two year contract. This is valued at $549.

Then I asked about insurance and he told me he had a plan that was $6.99 per month with full replacement on the phone. I asked what does that mean and he said they will replace the phone for any reason if it broke or write me a check for full for $549 so I can buy another phone if I choose. He said no deductibles, etc. I said that's great because from AT&T Direct, they make you pay deductible for broken phones.

He then stated that's why it's better to get from Radio Shack. So, I bought the phone with a great warranty. Or so I thought!

So 5 weeks later, I dropped my phone from my desk to the floor at home and the lens cracked. I went to see Brad and now he tells me that I will have to pay $100 deduct, mail it back and wait for it to get fixed. He stated he misunderstood the warranty as he called radio shack 1-800 service line and they told him I would have to pay deduct.

Now, I have a broken phone, a $100 repair bill and a worthless warranty. Why should I suffer if a sales guy over sells a product and misrepresents a warranty. I feel Radio Shack should give me a new phone to make this right.

On August 26,2011, I found out that Radio Shack reported in my credit report that I owe them a balance of $811. They stated that I made a purchase on 2007 which is not true. In 1997, I bought an IBM Activa in Radio Shack with a value of $4,000 and I paid it off in 2001, the last payment was for more than $3,000. After that, I closed the account and never used it again. I asked them to tell me where and when this purchase was made and what was the product/item. They failed to respond. They also said they will send me the statement so I could see it, but I have not received it so far. I need an explanation on why this account is still open until 2007 when it was I had it closed in 2001.

I was told via the manager at the call center at Radio Shack that they would price match the HP TouchPad. I purchased it for $499 then they sold it for $149. After being told, multiple times, all I had to do was go to a store to get a credit.

Also on their website: "If you purchased an HP TouchPad at RadioShack in the past 30 days, you can take your receipt to your local store and receive a credit for the difference". They have now denied me, and presumably others, this credit.

In April of this year (2011), I went into Radio Shack to purchase an AC power supply for my laptop that we use for our business. After taking in my laptop to ensure I was getting a compatible adapter, I found the correct replacement. Upon checking out, the young lady sales associate asked if we would like to purchase the warranty through Radio Shack. After having problems with store warranties with other retailers, I was reluctant to purchase the warranty. The sales associate assured me that if I had any problems with the adapter, if I purchased the warranty, I could simply bring it in and the store would exchange it without hassle.

Knowing how critical our computer was for our business, I knew I could not be without the power supply, so I purchased the warranty solely due to the fact that I could go less than 5 minutes from my home to the store and exchange it without delay should there be a problem. Within 4 months, the power adapter began to short out causing the plastic to become weak and ultimately crack exposing the wires. I took in the adapter with all original packing, contents and paperwork.

We were told they would not exchange out the adapter and that we had to call the number on the warranty paperwork. After explaining to the manager that we were told by our sales associate who sold us the warranty that we could simply exchange the faulty product, we were only told to call the number and they would give us an authorization number to get a new adapter and there was nothing he can do. Explaining that we do not have a working computer, we were assured as long as we brought in that number that the warranty company was going to send me, we would be able to get our replacement.

Again, explaining that if I had to print anything that I could not due to not having a power supply. The sales associate assured me that I did not have to have a paper copy. After calling in the number, given a shipping label, sending in the defective product, and waiting 24 hours for the authorization number and pin which I was able to pull up on my cell phone via the internet; I returned to the store to get my replacement. I immediately pick up the replacement from the store shelf and proceeded to the checkout counter, where the sales associate explained that he needed a paper copy of the authorization I received and had showed him displayed on my phone.

I was told I need to go to the local library and print the authorization. After spending 45 minutes driving to the library and having to fill out paperwork to use the public computer and print the document, I returned to the store. When asked if it was a common practice to misrepresent the facts in order to sell the warranty, we were told that they have not done in store exchanges in over a year and a half. Clearly irritated with my inquiry, we waited nearly 10 minutes for the manager to process the sale only to find out I had to pay additional dollar and some change.

I bought a Bodyglove Flex Headset from Radio Shack on 08/08/11 on my way out of town. Little did I know the product would not work my whole vacation, neither on my cell phone nor my computer. Upon my return on 08/12/11, I stopped into the store. Jennifer claimed on how it worked, refused to refund or exchange the product for me. Never again will I go to a Radio Shack in my life. This so-called manager Jennifer was very rude and disrespectful. The soft earpiece fell off at some point without my knowledge and they claimed I broke it.

I purchased a cell phone from this location. I asked about an extended warranty for the phone and the customer service representative suggested that I buy the warranty provided by Radio Shack. They stated that it was much better than the warranty provided by the service provider, and that if anything happened to the phone, just bring it back to the store and they would replace it or repair it at no charge. So I purchased it.

Five weeks after having the phone, the screen went all white and the phone stopped working. I took the phone back to Radio Shack where it was purchased and asked to have it repaired or replaced as per the service agreement. The store manager named Oky called the warranty company and then stated that I would have to wait for an email from the warranty company. They could not repair the phone nor replace it. The warranty company would then send a return letter, after that I would send the phone back to them, then I would receive a gift card after several days that I could use to buy a new phone from Radio Shack or use it for store credit.

None of these was explained when I purchased the warranty--just bring the phone back and get a new or repaired one.

This is a prepaid phone and I have been without service for one week now. I stated this to the customer representatives at the store and they said that this was the only option I have.

I went on the RadioShack website to check prices for flash drives. The brand I looked at was SanDisk Cruzer and the 4GB was on sale for 6.99 and the 8GB was 11.99. When I went to my local RadioShack store they were marked full price (19.99 and 29.99 respectively). I explained that they were on-sale on the website and asked them to honor the price. The sales associate refused, stating that the RadioShack website is owned by another company other than the RadioShack stores? He checked the website and confirmed that I was correct about the price, but would not honor it.

When I asked for help with my phone, he stated Radio Shack didn't help with the phones, just sold them. When I followed with asking if he could help me buy a card(for saving photos) for the phone he said, "Get out of my store!" When my son [who was looking for the card] came up to me, the Lumpkin person said "The video cameras are taping." My son and I said nothing and left the store; however, Lumpkin followed us out of the store. He was very intimidating for no apparent reason.

Radio Shack damaged a piece of my musical equipment and will not compensate me for it.

I took a Yamaha DG-Stomp (orig. retail $499) to Radio Shack (Winton Rd.) after calling them, because my original power supply died. They told me to bring the unit so they could make sure the replacement was correct. Upon arrival, a large man went to a wall rack, grabbed a box, unpackaged a power supply, plugged it into my unit; all the while blocking my view of what he had pulled. My DG Stomp clearly has AC IN 12V 700mA marked on the back. The clerk then switched my unit on, it lit, and then we turned it off. I paid and left.

Upon getting home, I tested the unit, and nothing happened. I discovered I was sold a DC12V, 1000mA power supply. When first plugged it in, it blew diodes in my DG Stomp. It was the (DC) power supply, not the voltage and amperage numbers, that was the issue.

Upon spending hours calling several repair centers, most every expert I spoke to said that the DC power supply fried my machine. I called the Radio Shack regional manager, and she wanted to ship my unit to their repair center in FL. In the mean time, I found the needed and correct power supply. It was able to light the machine up, but without any audio output. We sent the unit and all three power supplies to FL. Their repair center in Florida used the new / correct power supply and assumed the unit worked (because it lit up). And then, they returned it without (apparently) testing the output. They suggested to the regional manager that the unit worked, and not to compensate me for any damage. I thought that shipping to Radio Shack repair could be a bit biased and dangerous, after another RS store manager declined to have his stereo amplifier worked on by them (ask me for the details of that story).

So based on the inspection in FL, Radio Shack has declined to pay for the damage. Upon its return, I have taken the unit to an authorized Yamaha repair center. They have stated in writing that the damage was indeed caused by the incorrect power supply provided by RS. Their regional manager will only listen to what their guy in FL is saying. They won't even look at my documentation. It is a nice way to protect themselves.

A used unit on E-bay is running around $150. The repair is expected to be around $75-125, depending on parts' costs. Parts are however on back order and may not be available.

I have now spent the hour, equivalent of days on this matter. It appears that large corporations have convenient options to cover their mistakes.

Michael ** ( shafted consumer )

RadioShack sucks!

I had a representative at a RadioShack kiosk operation in Sam's Club sell me two useless HTC phones, which I returned three days later only to find out Sam's Club had terminated RadioShack's in-store operations. RadioShack declined return of the cell phone to any RadioShack store and insisted on return by post paid package with FedEx.

RadioShack has been very uncooperative crediting my account. RadioShack has the worst customer service experience. I will never buy anything from them.

Well, I've contacted Sprint on several occasions at least 10 times since 6/18/11. They have been giving me the run around. They said I would have to contact RadioShack about canceling my account. So I did. I've contacted them many times. They connected me to fraud department. I explained to them that an employee of RadioShack in Marshalltown, IA put a device on my account without my authorization and also gave me a receipt that was connected to another device I was managing from a Virgin Mobile account.

That was about four months ago when I purchased that phone, which I also purchased from RadioShack. You know what's strange though? The phone I had purchased four months ago had the same purchasing date on the receipt under Sprint accounts. I have all the proper documentation that I printed out of my emails from Sprint account notifications!

One said I changed my password settings; another notification said someone has signed in on your account to manage your account. I haven't had the phone since the 18th of this month. My phone's contract with Sprint that was subpost to me was canceled that day. Instead, I came to find out they put a new device on my account.

When I went their store, he took my phone for about 45 minutes, came back and handed me 60 dollars for he said was RadioShack's policy although I was well within my 30-day guarantee. I don't know why Sprint acted like they didn't know anything was unusual on my account. Considering I'm on contract with Sprint and they're the one sending me notifications via email!

I have several Sprint account notifications on settings of my account, which I never confirmed. I also emailed Sprint back letting them know that I was not the one who authorized several types of Sprint account settings changing passwords and putting email accounts on my account. I've responded to all the notifications. RadioShack may possibly be paying pretty heavy for multiple accounts of fraud, ID theft, Internet fraud/network fraud, because they, as the management or the employees, have a privacy policy.

I have enough evidence on my behalf to guarantee a full heavy lawsuit that's going to cost them a lot of money. Not to mention I was still on Sprint account at the time an attorney told me that Sprint may be considered a third party overview. Meaning, RadioShack was the retailer store responsible for their employees, so Sprint also has their privacy policy guarantee about consumer account privacy and being the Sprint manufacturer. Sprint may also be considered for the same indications of RadioShack's terms because Sprint guarantees RadioShack as their retailer.

I got an HTC evo cell phone, from Radio Shack with a contract from Sprint. I had it for about 15 days and noticed my charges were outrageous, so I called Radio Shack and asked them if they wanted to buy my phone back since I am still under 30 day guarantee until end of month. They said they could but I can get the money back on a gift card, so I said no.

A couple of days later, a man named Andrew from Radio Shack called back and asked if i still wanted to sell my phone. I said yes and he said, "Call Sprint and cancel your contract before you deal with Radio Shack". So I called Sprint, and Sprint said, "No, wait until you get to Radio Shack first.", and so I did. I got them to speak to Andrew, who looked at my phone and took it in the back room for at least 45 minutes, came back out and said he was on the phone with Sprint cancelling my contract. I said, "Cool!". He opened the cash register, gave me 60 dollars cash, and says "There you go".

He didn't even ask to look at my receipt, any type of ID, or any necessary return policy types. I remembered the Sprint associate told me to get a receipt when I sell it back, so I asked Andrew for a receipt and he looks puzzled. Mind you, I witnessed the whole time that he got on the computer and printed out a faulty receipt that has nothing to do with the product. I went back to my apartment, called Sprint customer care, and explained what I did. They said that Andrew did not cancel my contract. In fact, he put the same type of phone on my account, except that it was white. I explained to him that I did not put a new device on my account, and I went there to sell it back. Sprint told me there is nothing I can do except to go back to Radio Shack.

I went back to Andrew, who is again working. I explained to him what Sprint said. He told me, "That's weird! I had a white phone also". He also said Sprint must have been confused, so he again gets on the phone and goes back in. He came back 5 minutes later saying he just got on the phone with Sprint, and got it all situated. So again I went back home, called Sprint to confirm and again they told me that he did not cancel my service. I explained to them what happened because they thought something was going on. She puts me on hold, called Radio Shack and switches back over 5 minutes later saying to me to get a hold of fraud because Andrew admitted to her that he bought a phone for himself and not for Radio Shack. He went about it the wrong way leading me to believe that I was taking it to Radio Shack instead of him. He also did not give me a full refund for my phone since I was still under guarantee, so she transferred me to a fraud department, but they were closed. So I decided I'd wait until the next day. When I called them, they told me that I may have to call the police and or call the Radio Shack headquarters.

I called the Radio Shack headquarters and again explained to them the situation. They told me that I have to go to Radio Shack and get it canceled. I went again and again with the same people who are working. I again asked Andrew what was going on and he told me it should have been canceled. I showed him about the paperwork that I had printed out on the computer, about my Sprint email notifications and that a lot about my account has changed and somebody is adding different plans and devices to my account. He said he doesn't know what is going on and also prints out a copy of him apparently being online with Sprint saying my account was just cancelled. So I said "okay", went back home again and called Sprint. Again, they told me the same thing. My account was not canceled.

I got frustrated because I talked to everybody I could think of and they recommended that I get a hold of a the Radio Shack manager but every time I go in, it's the same people working. So I went online one night and noticed that again somebody was on my account because I have seen an email that was associated with my account that I did not add and also saying I got a trade-in. So when I was looked at all the paperwork I printed out, I have noticed that Sprint sent an email to the same email about saying thank you for adding a new device and also had my original receipt which has somebody else's phone number on the receipt like it was my account information. Like I said, I have all the evidence printed out and also had the same witness with me every time I go to Radio Shack but still don't have my phone until this day and yet it is still active.

After purchasing a two year warranty six months prior to expiration, I saw a yellow light on the Sanyo video camera which did not go out. It was charged. I took it in the clerk didn't know what was going on. Just try to re-boot and re-charge he stated. Later, it stayed on. Then while doing a video tape, it died. It smelled like it burnt up. Also, as I got out of the vehicle a kid jumped from the door knocking me and my purchases and return down and out. I should have reported to the police but the person took off. I told the clerk it was secondary to the camera stopping that we were doing a video and someone now had to transfer it for us. Later we learned, the sound wasn't working either the entire time. I called to tell them but the clerk refused to give me the repair number or any info.

I want my money back for the warranty and the camera. I purchased another because I had a responsible deadline to complete and redo properly. The clerk wanted the memory card even after I told her it had to be transferred. She didn't understand what I told her and insisted they would need all to turn the camera on and that was after telling her repeatedly it didn't work. She said, "Do you want it mailed?" They won't repair it. So she didn't want to bother with anything. Any ideas on what to do? That is my last Radio Shack purchase as they were great years ago. But now, they are ripoffs!

I purchased a 2 year extended warranty on my home theatre system. before my service plan expired my merchandise need to be repaired under the terms of the contract I sent it in it was said to had been repaired under the 10 day allotment they gave and returned to the store. upon initial test of the system it appeared to work the original service plan expired leaving me with 90 day warranty on the fixed parts. I go to use my system again weeks later it does not play cds or dvds I contact them I send it in 4/29/11 it has been there ever since no explanation has been given to me. I feel that my merchandise was not properly addressed due to the fact that they saw the contract about to expire now that I realized this under warranty they are withholding my merchandise.

I bought a Sprint phone and a Radio Shack warranty with insurance. Two days later, I ran over the phone. When I went back to get it, there was nothing left.The associate who sold it to me said that regardless of what happens to the phone, they'll replace it. I only have one small piece of the phone. The manager says that without the phone, she won't replace it. I can't give her the phone because it was ripped apart. She says that I go buy a used one somewhere else. This is crazy. Also, the associate told me if it was lost or stolen, they would replace it. The manager says that,s not true and she would talk to her employee about it. So, I bought the phone and insurance under these terms. They lied to me and should replace the phone.

Now, I have no phone, but the billing continues. the phone was destroyed. I've had to buy a cheap phone just to have one. Fifty dollars for the phone and $50 to activate it.

Before Christmas, I found a TV on the website that I wanted to purchase. It was a 19" Envision for $99.00. It stated that it was for in-store purchase only. I called several stores in my area and two stores told me that it was discontinued and unavailable. One store told me that they had it as a floor model but he couldn't sell it to me because he didn't have the box. Also, that same sales rep told me that he was busy with the Christmas rush and couldn't look at it that time. The fourth store said that they didn't have it but will check other stores and see about getting it. She called back and said that they can have it shipped from Cincinnati but won't be in until after Christmas. I was okay with that.

The sales representative said that if I did not take it, she may buy it because it was a great buy. I said that I would take it! A week went by and no response from the girl. I called and the manager said that it was overlooked because of the holidays and they don't have it. My guess is that an employee bought it themselves. I then asked for the corporates number. I called and spoke to the district manager. She agreed with everything I told her. She then left it as she was going to speak with her supervisor about getting me a similar TV for the same price.

Now another thing is, because I have been a Radio Shack cardholder for so long, I received a $15.00 off coupon for any purchase over $60.00. I planned on using that but it expired on 31 Dec 10. The district manager has not called me back and it has been a week and a half. I have left her three messages and nothing. I finally got a hold of her and she said that she was checking with her manager and he has not gotten back to her. She said that she will call me back. I then contacted the company though email and the rep said that he checked with the manager and got a completely different story on what's been going on.

I currently have six home intercoms systems that work great. I would like to expand and add two more. I stopped in at the St. Louis, South County Mall and asked the salesperson if the new model of intercoms would work with my old system. They told me yes, that they would work. This was on my Christmas list. A relative that lives in California and was home visiting purchased these for me. I tried to get them to work with my existing system but they would not work. The codes are set the same but nothing happens. The two new units do work with each other but not with the rest of the system. I want to return these and see if I can purchase the correct units online or on eBay. I am told that the I can either credit back the charge to the credit card or take a store credit. I'm not going to tell the person that bought the gift that I returned it and that he needs to send me cash. I have no other needs at Radio Shack but I have a gift card.

I purchased a stereo amplifier. I needed help in hooking it up so I called and went by the store for a total of five times. He promised that he would check into the problem. However, they never called back so I was very disappointed. They just wasted my time and left me very frustrated.

I have been trying to get an exchange for my defective EVO 4G 3 weeks after the USB port stopped charging. But when I first went in, the store manager Rafael said that they didn't have any in stock. He told me to come back the following week and he would have a shipment. This was 3 weeks after I bought it in August 2010. It is now January 2011. And I have been to that Radio Shack over 20 times! You have been getting the runaround every time. I just contacted the District Attorney and the Attorney General.

I purchased two phones with a two-year contract with Sprint at this Radio Shack in El Monte. The phones are both Evo 4g. That was in July of 2010.

In early October, one of the phones started giving me a problem charging. At first I thought it was the cable, but then I got my husband's charger and it still won't charge. Both chargers worked fine on his phone; it was just my phone.

With a little bit of twisting and moving of the cable, I would get it to charge. I finally figured out it was a defect of the USB port. Because I didn't purchase insurance through Sprint, I had no choice but to call Radio Shack. I remembered the person who helped me when I purchased the phones was the store manager at the time, so I called him and let him know the phone had a defect and I wanted to know what I can do under the warranty. He said to bring it in and he would replace it for me because I was still within the 90-day warranty through Radio Shack and the manufacture warranty.

I went in the next day and he was not there. The lady who was there only offered to call HTC and find out what HTC can do for me. She stated that there was no longer a 90-day warranty, there was only a 30-day (even though my receipt says 90). She stated I would have to come back when Rafeal was there. When I did go back, they said he was no longer working there.

I finally got the district office number and I've been calling them but no answer or response. The best part is, on the receipt under return, it says most items may be returned for exchange, refund or credit. When I asked them about that, they say most do not include phones. Are they kidding? Isn't that what radio shack is known for? So now I'm out of my phone and money.

These people are such a scam. I will be contacting the BBB and the attorney general. If I have to, I will get a class action lawsuit started against bad business practices like these.

I bought an iPod touch 4th gen. About 3 months ago, just when my daughter was redeeming a gift card, the screen froze but it was not the battery because it was full so we cannot make it work anymore. The person from the store where we bought it told us to take the device to the Apple store in 280 Hwy in Birmingham. We'll see what they'll say tomorrow. I am very disappointed, we paid big bucks for this Apple electronic.

I easily found the small adapter on my own and waited while the two clerks were involved with other customers. Shortly into my wait, a third young lady began opening a register, and although I was directly in front of her, she made no effort to acknowledge me. After several minutes, including a chat with her fellow worker, she finally virtually whispered "yes". I concluded my purchase and she handed me the receipt with some mumbled words about "$10.00..."

I have experienced even more rude treatment at our local Fort Washington Radio Shack and now find the Waldorf store to be the same. I will not likely return to any Radio Shack in the future. Sorry to say, but I believe the attitude of the workers to be absolutely racist.

Went in store, was going to purchase a wip antenna. The price on the shelve was 35.99. When I took it to the counter, it rang up for 60 dollars and some change. I told the man behind the counter that the price on the shelve said 35.99, he said they were in the wrong place. I said all of them are in the wrong place? He said, "Yes." I said, "Well, are you gonna honor the price because that's like false advertising." He said, "No, I won't."

I don't feel that's right or fair, and besides that the man had a very rude attitude. If this is not gonna get taken care of then I will no longer spend my time or money at Radio Shack. I don't think the antennas should have been advertised as 35.99 if they aren't gonna be sold for that. It's not my fault they weren't put in the correct place.

I made the mistake of doing some early Christmas shopping at my local Radio Shack. It was early November, and I was not aware of your 30-day return policy. Needless to say, my gift was a duplicate, so when I tried to return it right after Christmas, I was informed I was too late. So now I'm out $32.05. I'm sure I'm not the only person to shop a little early. I won't be shopping at any of your stores again, and I will be informing everyone I know of your crazy and unfair policy.

We bought a radio shack brand phone/answering machine combo. The salesperson offered us the purchase protection for $1. Great deal we thought, so we took it. He said just bring it back if there are any problems; no box or receipt. What was needed was just our name and phone number. One and a half months passed and the number keys just stopped working.

We had the receipt and box still, so we took it all back. The manager was working the cash register and handled our return. The process of return was outrageous. While we're at the register and customers waiting behind us with their purchases, he calls the company that handles this policy. He spends time telling what type of store the return is being made, the type of product and what happened. To make matters worse, they speak loudly while giving all of our personal information (name, address, email, and phone) to this company.

The end result, the policy is Radio Shack takes our phone. They send a gift card via email that we'll have to print out and come back again to make another purchase. This, they say will take three days to process. Other stores would have given an even exchange on the spot without this headache. They make you feel like you did something wrong. The customers had to wait behind us during this twenty minute circus.

We ordered a universal battery charger USB. Never received it, we then proceeded to call they took report said they would get back to us. 8 weeks later still didn't hear from them so we called. Since our credit card address didn't match our mailing address we had to put in our old address. With your new mailing address they processed the order and sent to our old mailing address and left it.

They don't even know who got it and told us it is our fault and that's all they can do. How does a company take your money and ship an item and don't make sure the right people get it. So we are not going to receive the item we paid for. How is that right? What kind of business is that a rip off just leaving packages anywhere not making sure the right person gets it?

On November 29, 2010, I placed an order on the RadioShack website. I had chosen to use the ship-to-store option since it offered free shipping. A few days later on December 2, a man from the RadioShack store had called me confirming that the package had arrived and was available for pick up. I told him that I had another order coming in and I would just pick up everything at the same time. Two days later on December 4, I had received the second call from RadioShack confirming that my other shipment had reached the store. So, since both of my packages were there or so I thought. I decided to go pick them up on the following day, Sunday, December 5.

I had received one order, however, the store somehow "lost" my other order that I had placed. I spoke to the manager who offered that if he found the package in the store that he would call me and deliver it to my home. Fair enough. Then, on Monday, I called the manager to see if they found my package. Still no luck. He told me that he would contact the RadioShack employee, James, who had signed for the now lost package. On Wednesday, December 8, I called back to ask if he had gotten into contact with James. He said no, and that James was coming into work at 4 pm and he would question him about it then. Several days passed with no calls from the manager and this past Monday, I called the manager again to ask about my lost package. He said that he was in a "debate" with FedEx, who had delivered the order, and he proceeded to give me the number for the district manager for RadioShack and said that the order may have been sent to another store.

After hanging up with the manager, I called the district manager who looked into the order and the signature and said that "nobody by that name with the signature, jrandolfph, works for RadioShack. "Funny, because when I went to initially pick up the order, the manager had recognized the signature and said that James had signed for it. I apologize if this seems confusing in any way, but the bottom line is that they lost my package or it was stolen and now they are creating one story after another to cover up for someone. They did offer to send me another one with free one day shipping to my home, however, I'm not just going to let this blow over. I'm not looking to create a lawsuit against them, but I would like some legal expertise on the matter. Please ask any questions necessary to help me solve this issue.

Bought a home alarm battery 5 months ago for $35 and it already went bad. The last one I had lasted 6 years. Called the store and district manager exchanged the battery. Two days later and this one is bad. Called the store again and Juan said I was lucky they exchanged it the first time.

In three different occasions, I have tried to buy products that are labeled with one price, but when the product is scanned and I'm ready to pay, the product is $3.00 to $5.00 more than the label (more than just the taxes 8.23%). Today, I was looking for a cordless phone battery marked at the store $14.99 and at the cash register as $19.99. I found the same product at the same price ($14.99) at another store and paid $16.23 with taxes. This a common practice at this store, and the worst part is that Tony, the manager, is the one abusing the public.

I applied for iPhone. They approved me then charged me and refused to give me the phone claiming error. They charged and canceled my account without my permission. Re-ran credit 4-7 times. They charged me for nothing!

Dear RadioShack, I have had the worst customer experience I've ever had at your store located in Hawthorne, CA. I opened an AT&T account to add to my family plan at RadioShack last week and I received a Samsung Captivate with the order. Later that day, we realized we did not need the additional line anymore and decided to return the phone and cancel the additional account under the Buyer's Remorse Policy through AT&T. First of all, they told me that I could not return the phone until I cancelled the account. This was done hastily and I thought I could cancel it there. They then told me I had to call AT&T myself and cancel before I could come back and return the phone. I then proceeded to call AT&T, to which I was told that RadioShack was supposed to do that themselves in order to confirm their dealer identification.

So I came back a second time to let RadioShack know this information. They told me that was not the case. So I proceeded to call AT&T at the store and tried to hand them my phone to speak with a representative. They refused to speak to AT&T on my phone because they said they were not allowed to do that. AT&T then called the store directly and RadioShack employee said he could not do anything unless his manager was present. I was then told to come back the following morning to speak to their store manager. I came back a third time the following day to speak with the manager and was told that they could not return it until it was canceled but that they would be able to give me cash back for the return since I did not have the debit card that was used to purchase the phone.

They told me they could do this since I only paid for tax which was approximately $70. I left the store to speak with AT&T again who was confused as to why they would not return the phone and work with them to cancel the account. I came back a fourth time the next day and spoke with another RadioShack employee. He finally called AT&T himself but could not work around what they were saying. He left a message for AT&T and told me they would call me in another 3 days to come back and return the phone when they received confirmation. They confirmed again that they could give me cash back since I do not have access to the debit card that was used to purchase the phone.

The following day, I received a follow up call from AT&T asking if I was able to return the phone because everything was set on their end. At this point, I was frustrated because AT&T is telling me that I need to return the phone before I can cancel the account but RadioShack is saying I need to cancel the account before I can return the equipment. AT&T instructed me to return to the store and that they could speak with them directly. I returned to the store a fourth time and the RadioShack employees did not acknowledge me for a bit as I waited at the front desk. The store was not busy at all. When I finally was able to speak with someone, they still told me I could not return the phone until I cancel the account. At this point, AT& T called my cell phone to make sure everything was being handled properly.

They requested to speak with a RadioShack employee. RadioShack then refused to speak to AT& T on my phone and had them call the store. AT& T then called the store but the employees decided to let it ring for several minutes. One employee even came out of the stock room saying that she did not want to answer the call. During this time, I was in the store and was on hold on my cell phone while the store phone rang. After several attempts, the RadioShack employee decided to finally answer the phone. I overheard him say that he did not know "why the customer is back today" because they were told otherwise.

After a while, RadioShack said I was finally able to return it. They then asked me for the debit card to which I told them I was told they could give me cash back. They told me that this was not true and another employee even chimed in saying that he was there when I was trying to return the phone before and that's what I was told. They did not believe me when I said that I was told I could get cash back. I could not return it yet since I do not have the debit card. Now, because of RadioShack's inconsistency, lack of cooperation, and motivation for customer service, I may be charged approximately $400 for an early termination fee in addition to being charged for the full amount of the Samsung Captivate. This is the last transaction I will ever make with RadioShack and I will inform my colleagues of this horrible experience. AT& T was helpful and RadioShack was nothing but evasive and uncooperative. I will not recommend your store, products, or company in a positive way. You have wasted enough of my time.

We were the first customers in line for Black Friday which was good because we wanted to purchase the 179.99 Netbook. We did in fact purchase the Netbook which we were told was an open item/display Netbook. The ad did not specify that this would be the case. None the less, we purchased the Netbook and were told we would have to come back at noon today to pick it up.

This did not sound right, so we waited to speak to the store manager. Okay, who acted like he didn't know what Netbook was on sale, but he would check it out. After being ignored for over 30 minutes and speaking to several employees it was revealed to us that they did not have the Netbook. They "sold" it to someone else.

Well, I still have the paid receipt and no Netbook. This is exactly why we didn't leave to come back at noon! We felt there was some kind of scam going on and we were right! Okay, the store manager was very unprofessional and demeaning towards his employee who sold us the Netbook. The employee Damien did his job as he was instructed by the lead/supervisor (who I was unable to get his name) to enter the product using the SKU number because since it was a display item they did not have the box.

If you know this item is going to sell and be one of the hot items to sell first why didn't you have it prepared for sale? It makes absolutely no sense. This is fraud. I am considering contacting the district attorneys office. I am first trying to contact the district manager Chris for a suitable remedy to this matter. I have already left Chris two voice mails yesterday morning and am awaiting a response. Basic Timeline of events 11-26-10:

5)With employee Damien's assistance we find the price tag but no Netbook.

10)Damien speaks to his supervisor who tells him to ring it up using the SKU number but we will have to come back at noon to pick it up.

15)Damian offers to refund our money. We refuse and go to speak to manager, Okay, who continues to keep himself scarce.

20)Another employee upon hearing of our situation offers to call other stores for the Netbook. Of course we know they must be sold out by now but agree to let him try. Then start to think, where was manager Okay on that idea over 90 minutes ago?

22)Upon arriving at the suggested Radio Shack we are told that they are sold out. We thank him and now realize our hopes remain with the district manager and corporate.

Called store on coit and legacy, asking about a Terk Fm antenna. The guy just laughed and laughed when I asked him about it. I hung up my phone and now headed to Wal-Mart and Best Buy to find myself an FM antenna. You folks don't even know your products!

The problem is Black Friday 2010. I checked the add on a laptop $179.00. I was the 4th person in the store just to find out they only have one laptop per store. They will not answer phones on this day. I checked the website 2 hours later to find they are still showing at all the stores in my area. They are still in stock. No where in the add that was said there would only be one per store. Then, to still have them posted and not pick up their phone. I feel it's just cheating the public.

I was impressed with the Acer Netbook sale price for Black Friday. I was at the Norwich, NY store as soon as they opened (5:30am) Friday morning to purchase this item. I walked in and didn't see any Acer Netbooks on the shelf. I waited in line for 15 minutes to be told they were already sold out. Already sold out? The sale started today and I was there when the doors opened. How could they be already sold out? They had even removed the floor model from the shelf. What a shame. I drove all the way there for nothing. You advertise something and then you don't have it? I won't be shopping at Radio Shack again.

I visited the store to purchase an AT&T cell phone. While I was there the sales agent assured me that I had 60 days to return the phone free of charge if I found it unsatisfactory. The agent proceeded to change the SIM card behind the desk without my knowledge and charged me for the change. I went today to return the phone because I had found a better deal for a better phone.

The agent refused to honor the return, and then said I had to wait for a manager who did not return for an hour while I waited. Then the manager gave several unacceptable reasons why the phone was non-returnable, such as, it has been used. Then the manager stated that he would have to call AT&T but they would not allow a return, which was wrong because I had called AT&T earlier stating my intent.

He then barraged me with several incoherent and absolutely false reasons why the phone was not returnable. He then tried to charge a 50% restocking fee which I refused. He finally relented and tried to charge $20 for replacing the SIM card which the sales associate had done without my approval. It was completely unnecessary to change the SIM card. After four hours of trying to be courteous with their sales associates, I felt like they were doing everything possible to scam me out of my return. What resulted was a 4-hour time wasted and being charged incredulous restocking fees and random fees that almost negated the return of the item.

I asked the salesman, if they have the new iPhone. His reply was "Yes, didn't you see the sign?" I said, "No I didn't, where are they?" He replied, "They're not over there." I said, "I know, I would like to see one." He was reluctant, but finally did. Then he looked up my account and I had just got a bill from AT&T. It wasn't even due yet. He said, "Well, I can't help you then." I was embarrassed in front of other customers. I turned around and left. I have had problems in the past at that store, just getting someone to wait on me. All my friends and family and I will not be shopping at any of your stores. Even before he waited on me, he helped someone who came in the store after I did, just ignoring the fact that I was there first.

I arrived to this location at 9:10 a.m. The store had two customers waiting. The manager assisted both customers with purchasing a new phone. When it was my turn to do a transaction, and when the store manager Cindy realized that I had a return to make, she refused to assist me until the other four customers that arrived after me were helped. I explained to her that I have now been waiting 45 minutes. First come first served--and she still refused to assist me. She then stated that if I don't want to wait anymore, to exchange my item at another location.

I asked her if she is going to help every customer that walks in after me with an easier transaction, "Will they be assisted first?" She said yes. I sat in my car and called the customer compliant line. The CSR spoke with Cindy and she still refused to assist me. I have worked in retail for over 10 years. I am a store manager for a high-end jewelery store and a member of the local chamber of commerce. I have never or would ever treat a customer that way even if a return transaction may take awhile. She is rude and very unprofessional; she is giving your company a bad name.

I bought a GPS in your store on Paramount #01-3003 and I bought the extended service contract. The unit worked fine for about 6 months then started resetting itself over and over for hours or for the entire day, not even able to turn it off. I took it to the store where I purchased it and set it for service (I bought the map for Mexico because I was planning to take it with me on my vacations). It took more than 3 weeks to get it back. At that time, I was already in Mexico. I called my wife to pick it up from the store and save it for me because I use it to work. When I returned, I tried to use it and it didn't even work for more than one hour then started resetting itself over and over all day long. This time, I took it to the store where they witnessed the problem and left it for service.

Well, it has been more than two weeks and I stopped to find out the status. They said it was already in service but when I dig in, I found that they took over 10 days just to ship it out. I got the number on one of the advertisement indicating "If you have a problem, contact our district manager". The phone is not in operation. I went back to the store because they gave me a phone to call to find out the status. The guy in the other end of the phone didn't even recognize what was supposed to be my order number. I complained against this lack of professionalism and the guy in the store gave me another number saying this phone will be answered.

This time, I called the phone. I get to complain and the only answer I got was a machine establishing it was an answering service and that if I want to contact the operator, press zero. All I got was another message saying to leave a message, they will contact me later. Two days later with no answer, I called again and the same situation, I was pissed of and frustrated for the kind of services you are providing as long as nobody seems to care about the customer. Once you buy the stuff and pay it, it seems to be a useless warranty.

seem very familiar with the items I was purchasing. One of the items had no information on how to use said item. I don't think I will be doing any more purchasing at Radio Shack.

On or about Nov. 5, 2010, I went in to ask questions about a replacement for a converter box thinking if I told them what happened to the box I currently have they could suggest what I might need to correct the problem, to no avail. I could not get a decent answer from the sales person. I approached another sales person which was Kevin and he thought a remote might be what I needed.

When I asked other questions, he began to yell "Do you want the remote or not?" Each time I began to say something he would interrupt me and ask do you want it. I purchased it. Before leaving I asked, "What's wrong with guys today? " On Nov. 11, 2010, I returned the remote and Kevin assisted me once again. I was talked to in the same tone of voice. I asked for his name and when he turned his name tag over I was surprised to see he is the store manager.

He is very rude, loud, snappy and has poor customer service skills. He made it known he's a manager for ten years. How can that be? I'm a 63 year old woman and I remember years ago this would not have happened. I'm sure there's been a number of complaints. Something should be done to stop this type of behavior maybe retraining or an automated scoring system for your employees.

Their exchange police sucks. You have to pay for the product first and get your receipt to find out your return policy. Do they tell you it's on the back of the receipt? No, they don't tell you anything then they want to give you a gift card not your money. If I'm not satisfied, I don't want to spend my hard-earned money on anything else. We can't have the money back even if I have my receipt and was payed for in four days.

It makes me not want to shop there anymore and tell all my friends about it. Also, I feel like putting this in the Lafayette newspaper to let everybody know all about this problem and this is a big problem.

My mother purchased two cellphones from Radioshack VirginMobile where we pay 20.00 dollars every 90 Days. Every three months, she goes to make payments on the phone. They take it upon themselves to change the plan into a monthly payment plan. I am tired of calling Radioshack and complaining to the manager and they continue to change the plan that my mother and myself are in, which is 20.00 Dollars every 90 Days not 20.00 every month.

I has purchased a boost Sanyo Inognito phone 7/7/10 at this store. I returned to the store on 10/22/10 because I had a problem with my phone shutting off randomly for no reason and not turning back on without taking the battery out and putting it back in. Also the touch screen on the front would work at times. The first person stated that I needed a software update. He did this and told me to return if I had anymore problems. Less than 30 minutes, I was back. My phone was worse than before.

Much of my display screen was missing and my phone locked up. Corrine took my phone and popped out and the in my battery and said "It's glitch. There is nothing we can do. Call this number for your warranty." I explained that this is my only phone and only way that I can use the internet. I made 3 trips to this store. To find out that I have to mail my phone away and cannot exchange it for the same thing right in the store. Rudeness is intolerable as well. They don't do loner phones per tom sarcastically. This was not asked.

I went into Radio Shack to purchase some products for school and got the worst experience of my entire life. Every product I had purchased was either defective, faulty or all together useless.

I purchased an HP Netbook and it was defective and got another one two more times; all of them were defective and then they tried to charge me a restock fee but I contested it and got all of my money back but not any of my time and work. I also purchased a Gigaware audio player that I got no money back for because it did not break until after 35 days and that is 5 days past the receipt return date and also I received a faulty clear adapter that I had to have replaced by the company and so I went days without internet that I paid for and I also got a defective USB.

This is a true story, it's no lie and I have the receipt to prove it. Radio Shack products are horrible and I will never ever shop there again and hopefully you will not either.

I needed to purchase a new computer adapter. There were several people ahead of me, which I had no problem with the wait. They had two employees (one being the manager) working with clients that had cell phone issues. Not once, did the either of them acknowledge the waiting customers. I've worked in the customer service field, it doesn't take much to acknowledge and apologize for the long wait. A simple, "Ma'am, we apologize for the wait, we'll be with you as soon as possible..feel free to look around the store while you wait." That's all it would have taken. I would have been more than happy to wait to be seen. I stood there for twenty minutes and nothing. Finally, I left and spent my money at Comp USA. I've heard over the years, RS has gone downhill, now I see why!

AT&T's customer service tells me Radio Shack can help find whether my modem or A/C adapter is broken. I had some misgivings because my three previous trips to Radio Shack ended in dissatisfaction. However, I thought, "Well, it'll be an easy test. Just take a new A/C adapter, plug it into the modem, plug it into an outlet, and we'll find the problem. How could they possibly mess that up?"

I explain the situation to the clerk. She responds with one of those thousand-mile stares. She turns around and confers with her coworker. As she relays the information, she holds my modem limp-wristed and at waist-height, an angle that makes it impossible to determine the proper size of the plug. The coworker stares back at her, shrugs and walks to a corner, perhaps to appear busy. Meanwhile, I noticed the wall of A/C Adapters hanging just a foot away from her. She turns to me and replies, "We don't do that." I ask, "You can't plug stuff into a wall?" She goes, "We don't have your plug." I widen my eyes at the direction of the adapters and ask, "You don't sell any Adapters here?" "No," she says, as she walks away.

I later take my business to Fry's, where my issue was resolved in 10 minutes. I also randomly purchased $30 of extra merchandise, half because of the great deals, and the other half because of spite. That's $40 they lost due to bad service.

Thinking back, I suppose she wanted to be rid of me, so that she could get back to the sea of customers in the store. Three customers is, relatively, a "sea" when it comes to this store. But one does wonder - in a store of 6 and more employees that sees no more than 3 customers in the middle of the day - why couldn't any of them team up, remember to turn around, look at the merchandise sitting behind them and make a sale? I'm not insulted by the bad service, but the lingering thought that so much incompetence could be concentrated in one store just haunts me terribly.

I purchased a Radio Shack Big Button Remote control model 15-310 on 9/14/10. The product guide doesn't tell me how to reach the "video" command so that I can watch a DVD. I have called several times and was even transferred to "corporate" where I was told that Radio Shack does not provide technical support anymore. I was told on three different occasions to go back to the store (I did so twice) and the sales people told me to call 1800-843-7422. I am returning this thing after I spent time and money trying to make it work. Radio Shack should advise customers that they should expect no help when they buy a product.

I did not take the merchandise stated in an earlier complaint!

I am in a store on September 19th 2010 at approximately 12:30PM to purchase USB merchandise. I decided to take the merchandise, but the clerk said that I had to sign to cancel the order. I had already signed and did not want to sign again! Also, warranty was added to purchase, which I did not request. The clerk was very courteous during transaction.

I like my TracFone, but last two times I visited my daughter in Minneapolis, when I get about 50 miles from Minneapolis, it states that it is searching for a network and no network was found. It did not do this last year when I spent a week in Minneapolis area and used it all the time.

What can I do to remedy this? The local Radio Shack said take out the battery and then it will locate a network, but I did that to no avail. I will be making another out-of-state trip in October and would like this remedied by then. A friend with a TracFone recently had the same experience on vacation. She had used it in the state of Washington, and this year it would not work already halfway through SD. Help!

While at Radio Shack today, I was waiting to check out and I was asked by one employee if I needed anything. I said no. Well, when I finally needed help, that one nice guy was busy, but there was a "Jake" who was just walking around playing on his cell phone. He didn't even notice I was standing at the register. I made a comment to him, "So, do you work here (which I knew he did as he was in uniform) or are you going to play on your phone all day?" His response was, "Oh, I didn't even notice anyone was standing there." I believe that with the way the economy is now, there are plenty of people who would gladly help customers. I think it's ridiculous how long I had to wait for help, and I only got it because I said something. I believe he would have noticed me if he wasn't playing games on that phone. That is what breaks are for.

My husband & I bought a GPS from Radio Shack & we didn't like it so I took it back before the one month time limit was up. The employee told me I had to go all the way home to get my Radio Shack credit card because he couldn't give me cash. I thought that was not acceptable and very bad customer service. They also charged me $20 restocking fee, which is such a rip off. No other store that I have dealt with does that. I'll never shop at Radio Shack again & I'll tell all my friends to not shop there too.

I bought an EVO 4G cell phone on August 26, 2010. They offered me an all-in-one case and screen protector to protect my phone so I said "sure". I went home and immediately tried to put the screen protector on and wasn't able to, so I went in the following day to return it to another store because the store where I bought the phone was too far (EVOs are very hard to find).

I handed the product to the sales representative and I said I would like to exchange it. He said, "First I have to verify that all the pieces are in the package", so he grabbed a new one off the shelf and opened it, he saw that all the pieces were there. So I went to look for a better case and screen protector but was unable to find anything, then I returned to sales associate for a refund. He then told me that he couldn't offer me a refund or an exchange because his manager told him not to.

So I asked to see her, she comes out and says, "We can't return it because it is missing parts". The sales associate whispered to the manager, "All the pieces are there". Then she says, "We can't return it because it's used". I said "I bought it yesterday and I only opened the screen protector and not the case. I only tried to use it once and was unable to". She then stated, "We can't return it cause it's a health risk". I asked how is it a health risk and she says, "It's like those ear buds over there. Because you can put those in your ear, you could potentially pass a disease or something to someone else if we were to sell it again". I said, "You're making things up", so I grabbed my stuff and began to walk out as she tried to explain how it's a health hazard, I just said "shut up and stop making ** up" as I left.

I've never bought anything from Radio Shack before this purchase. Now I know why they're barely in business. I've never wrote a complaint online, or even called in a complaint but I just want to warn people out there about how Radio Shack scams their customers. I plan on returning my phone and not deal with them again.

I purchased a cell phone along with the warranty, my screen cracked and I called the warranty. The person who helped me stated that there was no problem at all. She emailed me a claim to print so that I could call UPS and have them pick up the phone so they could send me a prepaid card to buy another one. After a while, I called UPS. They stated that the claim ticket was not valid. Then they proceeded to tell me that my phone wasn't covered because it has a cracked screen. I asked to get my money back from the warranty being that I could not use it and my phone no longer worked because of the screen. He stated that there was no problem, asked me the total amount of the warranty. I told him that the total was $25.55.

He stated that I would get a check in the mail in a couple of weeks. I received a check in the mail today for the amount of $13.70. When I called them back, they were unable to help and passed me over to a supervisor. She stated the same thing, that they were unable to do anything because the computer generated the amount automatically and the warranty had already been canceled. They basically refused to refund me the rest of my money. The phone no longer works. It cost me $80.00, and the warranty (that I was told by a Radio Shack employee that would cover the cracked screen, which is why I purchased it in the first place) cost me $25.55.

On 8/18/10 I purchase the new Blackberry Boost and I found out on the next day that in only would pick up in Georgetown not the surrounding areas. The sales lady was great in helping me return the phone. On today 8/21/10, Mike the store called me and said that he needed my personal pin number in order to resell the phone. He said that Boost was on the other line and that was the only way the phone can be reacted. This was a big fat lie by giving him ny pin, he had access to my account and could change my plan at any giving time.

I was told by Boost that with my pin he could even close my account. I was told by Boost that they would never tell him that because that I am the only one who should know my pin. People like this shouldn't be allowed to own or run a company. I don't like being lied to. Radio Shack should not allow someone to use their name and treat people this way. So I was advised by Boost to change my pin right away. I won't buy a pack of gum from either of his stores (other located in Andrews SC).

On 8/13/10, I purchased a Virgin Mobile (VM) phone at Radio Shack. I paid for the phone, $19.99, a one year warranty $7.99, and $20.00 worth of phone time. On 8/14/10 I still could not get the phone to activate so I called VM and was told there was no money on the phone. I was very rudely told that if I would put money on the phone I could make a call. I was so frustrated and angry that I purchased another phone on contract.

On 8/16/10 I took all material to Radio Shack for a refund. They, too, were puzzled that I never received the $20 phone time I paid for on 8/13/10. Radio Shack called VM and told the employee FOUR times that I was disconnecting the service but why had I never received phone time that I paid for on 8/13/10. The VM employee then put $20 on the phone, the very phone that now belonged to Radio Shack that VM had been told was disconnected. The VM employee then hung up. Radio Shack called back and eventually found a supervisor who listened to the whole story and asked to speak to me. She told me to file a complaint, gave me the information needed: Re# and said the $20 would be refunded to me. This is the same $20 that the clerk put on the phone that now belonged to Radio Shack. I never had any air time or made one call from the inactive phone. Once it was active, it no longer belonged to me so obviously I never, ever could use the phone.

I bought a radio at Radio Shack some time back and it worked fine for a few weeks, then all I got was static. I took it back to the store and asked to either get my money back or get a new radio. The clerk said he needed my receipt and I didn't think I needed it. I found the receipt finally and went back in with the radio and the receipt. The clerk then said that I needed the original box it came in with, I told him that it had been thrown away since the radio initially worked fine. I suggested that he give me another radio just like the faulty one and use that box and just give me the radio without the box. I also asked him why he needed the box since it was defective anyway. The clerk said he wouldn't do either of those things so I just walked out in a huff, leaving the radio and receipt behind. I'm just filling out this complaint to get it off my chest. I'll never darken their door again no matter what.

I bought a camera from Radio Shack and also the repair plan. The camera started taking out blurry pictures. The screen would sometimes turn white so I took it in for repairs. I got back the camera 1 month later when I was told that it would only take 2 weeks. One week later, I had to return the camera for repairs again because it had the same problem and additional problems it did not have before. It took 1 month again for them to fix it, the day I went to pick up the camera, it would not power up.

Chris, a sales person there told me to take it home and charge the battery. It should turn on. It never did even though it was charged. So I returned it back to them and I told them that I did not want the camera because its my 3rd time returning the camera for repairs and that it keeps coming back with problems it did not have. I was told by Martin, the manager that he would replace the camera if I do not get it back in 2 weeks, he never did. Now there is a new manager and she is telling me that she can't do anything about it.

They have had my camera for the past 4 months. No one seems to be able to help me or knows what is going on with my camera. All I am being told is my camera would be at the local Radio Shack for the past 2 weeks now which it is not. The local store keeps telling me that they have not received it. I'm tired of this. I want a new camera and I will never purchase anything from Radio Shack again. I did not have a camera for my daughter's 1st birthday, my eldest daughter's graduation, my baby's 1st 4th of July, father's day and all the special things that my little angel happens to be doing. I am losing memories because of Radio Shack.

I called the local Radio Shack (store 01-6586) in advance to make sure they have the power supply I needed. No problem, we have it, I was told. I showed up in 15 minutes, asked for the power supply and got a response from the manager of the store saying that, "we don't have it, it was a mistake to tell you we have it." I asked if she could make sure before she sends me away. She said nothing, picked up a phone, dialed somebody and turned her back towards me. I repeat, it was the manager of the store who did that to me. Then I asked the other employee to show me where the power supplies are. I found what I needed in about 30 seconds. Very nice of Radio Shack. Happened in Glencoe, IL on Friday 6th in August 2010.

I never met Steve before. What a great help. You should have more employees like him. We made a purchase. We are 85- and 90-year-olds unable to put it together. Your Steve said no problem. He did it for us with a smile on his face. This purchase was out of stock. So you delivered it to our home. Great guy.

No damage, just happy with Radio Shack.

In January 2010, my Palm Pilot needed a replacement battery, so I went to this RadioShack from which I had purchased it on a Sprint two-year service contract.I was informed that RadioShack does not stock such batteries, but since I was eligible for an "upgrade," I could select a new phone and extend my Sprint contract by another two years. At the time, I was offered a Blackberry, which to my regret, I accepted. I was informed that the phone carried a 12 month warranty, so I declined to purchase the "warranty" offered by RadioShack. Foolishly, I expected Radio Shack to stand behind what they sell.

I found the Blackberry to be a far more inconvenient phone to use than the Palm Pilot, but I managed until June 2010 when the phone ceased to operate. Calls could be made in or out but not answered or delivered. After much wrangling with Sprint (Martinsburg) and RadioShack (Charles Town), it was determined that the speaker in the phone was defective. At this point, everybody wanted nothing to do with the complaint. Finally, RadioShack (Charles Town) agreed to send the phone off to be repaired.I was called by National Repair Depot, Ft. Worth, TX that the phone could be repaired for over $60, but that National Repair Depot does not do warranty work for Blackberry.

I refused to pay this and demanded that the phone be returned, since the mgr. Jennifer at Radio Shack (Charles Town) declared that it would be sent to Blackberry for the repairs under the 12 month warranty. I waited for nearly two weeks, and finally found that the phone was in Charles Town and nobody at Radio Shack had put themselves out to contact me. I was informed by an indifferent little brat at RadioShack (Charles Town) that here was nothing they could do to assist me.

The night of 16 July 2010, I had an animated conversation with a rep supposedly representing Blackberry. She informed me that only a 30 day warranty applies to the unit from Blackberry, and the balance of the warranty is the responsibility of the service provider, and there was nothing Blackberry could do. She passed me off to the Sprint customer Service rep., who told me that there was nothing they could do at that level to assist me. Bryan said that I should go to one of the Sprint Corporate stores and see what they are willing to do.

I asked what this would cost, and Bryan declined to answer that. I informed Bryan that Blackberry will never receive any business from me in the future, and Sprint was perilously close to making the same list. Radio Shack has already kissed my business good bye until 3 days after h**l freezes over solid. It is clear to me that RadioShack, like other box retailers, does not understand or wish to present the concept of service. I further suggest that integrity and consideration are merely two words RadioShack personnel cannot spell. Inconvenience of not having the working phone, and a considerable amount of time and travel for naught.

I bought 2 pack of batteries for my camera and they were so old that they were discharged easily and then go dead. I had paid $10 plus tax for these dead batteries. I did not know they were dead and defective until I took them to a camera repair shop some 140 miles from my hometown and they tested them. I bought a new battery at the camera shop and they discarded the dead battery.

I took the other battery back to the Radio Shack store where I bought them from and was told that since I didn't have the receipt and package that they came in with, too bad, there will be no refund! I was also asked, "are you serious?", when I requested a refund and was lectured upon like a child because I chose to actually expect some sort of customer satisfaction by the totally obnoxious store clerk.

My complaint is about Radio Shacks 2 year carry-in repair contract which was purchased along with a Garmin GPS unit model 255w on 6/9/2009. The GPS unit itself works fine. The problem is with the dedicated vehicle charger which is now defective. I went to my local Radio Shack to remedy my problem. The clerk who was polite explained that their new policy is that I had to call a 800 number and file my claim over the phone and they would rectify the issue. I then went home and did just that.

I spoke with a person eventually after many prompts with asked for much information that was not even relayed to the person I ended up talking with. I had to give the information all over again. Once the customer service person had my info and was given a claim or incident number I was informed that I had to now go back to the Radio Shack that I just came from and bring my GPS unit plus the defective charger and they would send everything back for repair. I expressed my displeasure with the fact that my GPS unit itself is not broken and that it was just the charger that needed to be replaced. She just indicated that was the policy. That claim or incident number is **. I think this is totally ridiculous.

I went to Radio Shack in Germantown on April 5th looking to buy a Net ten phone. The manager told me that I could get a no-contract phone for $35 and then I could add a line for $5 for the third phone. I questioned him over and over, "This is a no-contract phone?" He said, "Yes," and he even told us that it was unlimited. I told so many people about this. I told them that this was a blessing. This sounded too good to be true.

So, I called my husband inside the store and told him about this good deal. An associate who seemed to be new was present in the store at the time.The manager verified this with my husband. My husband then said if there is such a deal, to go for it. The manager even told us to choose any three phones. We chose two Blackberries and another phone.The manager told us that this was just a promotion. He told me that the bill would be $40 a month. I asked him again about the $40. I could remember signing the electronic signature, but I cannot remember signing a contract. Perhaps when I did, I thought I was simply signing a receipt.

About two weeks after that, I got a T-Mobile bill for about $228. I immediately called the manager, Vick, about this. He said I should not be getting such a bill. He said he was going to call one of the T-mobile representatives. When I called him a few days later, he told me that T-Mobile was going to credit back the $228 to my account, and the representative was going to call me. I waited and there was no call. He told me to go ahead and pay T-mobile the $40, which I didn't. When I called T-Mobile, they told me that he had me down for a two year contract, and there is no such thing as a free Blackberry phone. I just don't know how I signed this contract without fully understanding what I was signing. I normally wouldn't do something like this. I took it for granted that it was just a receipt. I can't remember him giving me any paperwork. I don't have any.

Yes, it is good to read a contract before signing it, and I made a mistake. But I feel very hurt because he lied to me knowing that I told him that I don't have any money. Later on when I looked on the receipt, this was a contract. But what hurts even more, is that he had ample enough time to cancel this contract when I first faxed him the T-Mobile bill. He kept on delaying things, telling me that a new bill was coming.

I gave him a chance to make this right. My husband and I went to Radio Shack on Monday, 17th of May, and he told us to disregard this bill. We will be getting another bill in 14 business days. Today T-Mobile sent us another bill for over $400. I am in school at the moment, and don't work. I am willing to turn the phones back in the store. I just don't know what to do. It is his word against ours. Vick told us that this was a promotion. I don't know if I am coming to the right place. If not, could you point me in the right direction?

I've been a customer of Radio Shack for over 5 years now, and I've always loved coming back to Radio Shack for several reasons, one of the main reasons being the customer service. Today while driving in the Doral area, I decided to stop by Radio Shack in International Mall, and purchase a Digital Voice Recorder. I walked in and was immediately greeted by one of the gentlemen working there, then was greeted again, and helped by Sergio. As he was helping me, the girl by the name Michelle walked up to him as I was taking a look at the digital recorders, I overheard her say "Sergio stop being ** stupid and go to the ** kiosk" and he replied with "Okay boss". She then told him, "Don't ** act stupid with me".

Once she walked away, he then turned to me and apologized for what had just happened, but the apology wasn't necessary coming from him. I was disrespected and so highly offended and appalled by the vulgar words Michelle had said. Honestly, if it wasn't for my urgent need of a voice recorder, I would have left and not purchased anything. If Michelle is the store manager in that store, then I feel very bad for the employees. And for the sake of that store, I have never been so offended in a retail store before.

But in conclusion, I did purchase the Digital Recorder from Sergio. I was thanked and also told have a good day. The main reason I am writing this complaint is to let you know how offended I was today at that store. The overall experience wasn't bad, but the way that woman spoke to her employee was not acceptable nor tolerable in any way. I will probably not be returning to that store ever again. Thank you for reading this. I may be contacted via telephone if there are any further questions. Please take what I have said into consideration for the better of that store.

I am trying to find a district manager to see why this store is not open. It was supposed to open at 9:30 am. It is now 10:45 am and no one is around.

I came to a Radio Shack store to buy a battery for a cell phone. The salesman told me that I was eligible for a free cell phone upon signing a two-year contract with AT&T (my provider). What he did not tell me is, one, the fact that I had to buy cables (for car charging, for USB), memory card and two, AT&T charges its own fees for the renewing a contract. All of the above amounts to more than $200, plus, the wisdom of dumping a perfectly good cell phone and exchanging it for a new one escapes me.

I went into the store to see if Radio Shack had something to help me find something. I mentioned that I had a car that I could turn the horn off or on from my house. I wanted something like that I could attach to my cane. She said that she did not know what I was talking about. She mentioned maybe the manager would know. I asked to talk with him. She said that he was on the phone. I waited for a while, but then left the store. In the past, Radio Shack had personnel that would have some idea of what I was talking about. She did not have a clue. She opened a door and talked with another person. She said that the manager was on the phone. I will not go there again.

We took our Karaoke machine that we purchased from your company there in Columbia, TN around December 2003 to have it repaired. The machine was in very good condition and Thomas the manager was sending it to be repaired and after a month of not hearing anything I called and the one person didn't know anything. Said I would have to call and speak with the manager Thomas and he would know what was going on. Well, he called me back after supposedly receiving an e-mail from the repair center and said that our machine was damaged during the shipment and it was damaged beyond repair and that they would not be returning our machine.

Then he also said that they were gonna give us a check for $66.00 and that was all it was worth deducting this and that for years and usage. I don't feel that this is right. Our machine was in good condition and it should be replaced or a refund for the machine. There is no way that we can buy the same machine now and if you did still have that machine it would probably cost a lot more. My husband and I both told him this is not acceptable and we wanted our machine back. After speaking with him over the issue for a couple of minutes, he told my husband that he would get back with us. This has been almost a month since we have spoken. Thomas also said that they could not refund anything other than the $66.00 because it would come out of his store bonus. We would to have our machine back or replaced. We paid for the machine and it should be replaced. Please let us know something. We do not know the extent of the damage because they won't send it back. All we know is what Thomas is telling us. He just said the email says damage beyond repair.

I went in to buy a battery charger. They insisted I bring in the thing it charged...so I did. I showed them the charger that I had and made them understand it was polarity sensitive. They got me a charger with a tip that went both positive and negative. I said fine and told them to ring it up.

While I was looking at GPS models, they took it upon themselves to put the charger together, plug it into my equipment backwards...and blew out my machine. They admitted to the mistake and said they would fix it. Wow, after admitting to the mistake, they told me my $800.00 electronic device was worthless anyway.

This device is part of my work...it was worth plenty before I went into Radio Shack. Is that dishonest...or is that just me? Now I have to get an attorney and go through the nonsense which I will! Stay away from the Shack!

A few months ago, I bought rechargeable batteries from this store. I just found out that they were defective batteries and they were discontinued 3 years ago. But they still sell them to customers. A manager, "Sal", refused to exchange or upgrade. Beware from Radio Shack scams.

On April 11, 2010, I went to Radio Shack and purchased two cell phones and got them activated at Radio Shack. I went home with the cell phones. I decided I did not want the phones any more. I took the phones back to Radio Shack the same day, an hour after I purchased it. I gave Radio Shack my receipt. They did not give me my total refund of $229.00. They gave me only $121.00. I want my $108.00 that they kept.

I went to the Radio Shack in Francis Scott Key Mall, Frederick, MD to buy iTunes gift cards on 04/13/2010. After one employee rang them up, I gave them my Radio Shack gift cards. That employee went inside and brought another employee outside whose name is Joey. Then, Joey started asking me what is my name and my information which I gave him. Then he asked me what is my home address which I refused to give him since I don't think it is needed for a transaction paid by gift cards. I asked to speak to the manage on duty. Amanda, the manager, came out and explained to me that something fraud is going on and Radio Shack needs to verify all gift card transactions.

I said that's fine and gave her my gift cards so that she can do any verification she wanted. Amanda called somebody and told me she waited for him to call her back. After waiting for 15 minutes, nothing happened. No one called her back and she did not try to do anything. I told her that I was not going to waste my time to wait endlessly to be able to spend my gift cards. She just simply ignored and let me know I could not use my legitimate gift cards. Both the manager and employees are rude and lack of customer service orientation. I am going to file a complaint to Radio Shack corporate and BBB. I wasted 30 minutes in my lunch break and still are not able to spend my legitimate gift cards.

On 10 Apr 2010, I was at the Radio Shack in Lawton, OK. I asked for some assistance in buying a replacement cable for my laptop. I found what I was pretty sure what I needed. I took the box to the counter and asked if someone could open a small cellophane bag with tape on it to check if the conversion tip was the right size. An older 65 man took the bag from my hand, put it back in the box and tried to sell me and more expensive conversion kit without even giving me a chance to see if it the tip was in the bag. Got to be the most rude associate I've ever met.

TV was purchased from Radio Shack as a floor model about 2 years ago. Currently, the off/on remote or manual operation of off/on does not work. This is our second remote. After returning to Radio Shack for assistance, they provided us with a "disconnected" telephone number, and there was none available when we checked online.

At this point, we have not only invested in the television but also in the second remote at a cost of $110, and we have a non-working TV and nowhere to go to address our complaint. Akai should be ashamed of their selves, and we will not give them anymore of our hard-earned money. From my experience and after having read multiple complaints very similar to ours, I truly feel this company has scammed all of us. Perhaps, a class action law suit is warranted.

I showed up to see how much a phone was. A younger girl brought up by account quickly and told me I could get the phone I wanted for completely free because I was eligible for my upgrade. But they had to order the phone from another store. I was fine with that for a free phone! The town they had to get it from was a 20 minute drive but they had to ship it. They said it would be a few days but they would call as soon as it got in. A week goes by, and they still didn't get it.

Another 3 days go by and I call back, and they said they had it in, (which they were supposed to call me when it did). So I went to go pick it up that night. Understandably, they needed to look up my account with T-Mobile to confirm the upgrade and stuff. It was a different guy this time and a woman who I had dealt with before during a different visit (she always seemed to come up with problems every time I had her as an associate).

So they ask me all these unnecessary questions just to bring up my account even though the last girl just asked for the mobile number and confirm the last four of my SSN and name. I had to repeat the SSN, my number, even take out my SIM card and they tried all these different searches as if they were just doing this for the first time. I repeated many of these things at least ten times until they finally wrote it down. And I think the one woman was a manager! So after 30 minutes, they tell me to go over to T-Mobile two doors down and write down the account number.

I come back with the account number and the RadioShack guy runs up and kind of smiles and says, "we played around it with it and we finally found it!" and the lady kind of laughed. I was like "ok, wow, finally!" So they do all these things, again, not really knowing how to work the system, (even I could figure this stuff out!), and then they tell me, there's going to be an $18 upgrade fee and some other random fee and it'll come out to be about $21. And then they tell me, "and since blah blah blah blah stupid reason, it has to be cash only." This is the America, in the 21st century and its cash only? So they say, can you come in tomorrow and pay that? I said, "yeah, sure, whatever (pretty irked at that point)."

So I come in the next day with the cash, and I give them the same account number, mobile number, SSN and apparently they didn't learn their lesson! It was the same guy, and a different lady, but this lady didn't have an attitude like the other woman who I think is a manager. But he looked up my account the same way he started the night before! Again, it had errors and then the system booted them, and I waited until it came up again, and he kept trying the same things that obviously didn't work the night before! Then he said, "Oh, it's not coming up" and kind of gave me this attitude as if it was my fault or it was my account that was messed up. I said, "Well that's not my fault." Like, call someone or call corporate and tell them your system is messed up! But instead he said, "I know that ma'am, but I can't do anything if it's not coming up."

I was so angry. And then he said, "You can come back tomorrow when that other woman is in so she can fix it. Will you come in tomorrow?" I replied, frustrated, "Sure, I guess." Then I angrily (but not too angrily!) said, "Even though she couldn't even figure it out for 30 minutes either!" and I angrily stormed off. I will go in again for one last time tomorrow. If I have this problem again, I'm going to ask for the head manager and then keep going up until someone smart enough tries to help me figure this out or fix their system or something! I want this phone! And I can't get it anywhere else for that cheap! It's a simple transaction! And if I have problems again tomorrow, I'm going to ask them to ship it to the other store in a town 10 minutes away and maybe they won't have a faulty system or ignorant employees!

We were having trouble with the cell phone we just bought and the salesmen, Chris, told us that he doesn't know how to touch it and for us to go ask AT&T and we can return it. We went to AT&T and even called them but they don't even know why the phone was doing that and we only had the phone for one day. So, we wanted to return it and the salesman, Chris, started giving us an attitude and said that it was not a big problem and he don't know why we are returning it. He kept on saying more thing to use and which causes an argument between us because he didn't respect our rights and he seem racist.

Even after his manager told him to stop, he was still complaining about us returning the phone and raising his voice. I don't mind buying stuff from there but only if there was good customer service. If he didn't do that, we would have changed it to a different phone but since he had that attitude, we decided not to buy any more phone there.

I think, people that don't know how to work with customer should not work these kind of job because it makes their company lose customer like me who shop there a lot. Please let your employee know how to do their job right. Well, he just need to know what he did wasn't right and also, he needs to be told what he did was wrong and he shouldn't even be working for a company that wants their company to grow. People like him make a company lose more customers. So please fix these mistake.

I purchased a TomTom GPS system from Radio Shack. When I opened the box at home, the car charger was missing. I took it back to the store but the asst. manager was so bent on it being my fault telling me how the boxes are sealed straight from the manufacturer and that he's not going to accept responsibility and that I would have to speak to the district manager. Well, after all the runaround and the calls to so called people in charge, I still the have GPS system without the car charger and the problem has not been resolved yet.

On December 12, 2009 I purchased a Boost Mobile from Radio Shack, at the time of purchase I was asked to buy the warranty for this product. I asked the employee if something happens with the phone, will I be able to bring it in and will you replace it. She said, "Yes, you can bring it and we will swap it out for a new one in the store."

Now two months later, my phone is not working it just freezes and the screen goes white. I took it back to the store, showed them the phone and the guy told me he needed to call for an authorization number so he can replace my phone. He then told me he can't replace it and I need to send it in and they will send me a gift card. So I then told him that's not what I was told when I bought the warranty. All he could say was, "Sorry, the policy changed in November of 2009." I told him, "Really? I was told in December of 2009 when I purchased this cell that I could come in and you guys would swap it out in the store. Not once did she say anything about sending it in and getting a gift card."

I then asked for my money back and he said, "Sorry, we can't. It's been over 30 days." I have called the corporate office and filed a complaint. The DM called me back and she can't even help me, she just kept telling me there's nothing they can do for me, to just send it in and get the gift card. I told her I want my money back and she said, "Sorry, I can't, but you can use that gift card to replace your phone or buy something else. I told her I don't want to buy anything from your store ever again. So now it looks like I'm going to be stuck with this gift card for $162. I really want my money back. This is so wrong on so many levels.

I ordered a cell phone through Radio Shack and paid for 2 day service. t is now the 4th day and I still do not have my package. I have contacted Radio Shack, even went to the live service (in service that they have on the site) and they are telling me to wait an additional 48 hours. For a customer who is faithful to Radio Shack, buying all my electronic needs and paying for faster service, I don't get any type of help besides "wait another 48 hours". I am sorry for the inconvenience. So I have to wait an additional 2 days (after waiting 4 days) for a package when I paid for it to be here yesterday? And even when mentioning that, I am told there is nothing that they can do. I can't get my refund on shipping, nothing! Something needs to be done!

Almost a year ago, I purchased a replacement plan from a Sprint kiosk owned by Radio Shack for my cell phone that just failed me on 02/07/2010. On 02/08/2010, I called the kiosk and was told to take my phone to the Radio Shack listed above, so I did. The manager then told me was not familiar with the plan. I asked If I should go to the kiosk. He said no, he would help me. He called the plan number and told me for me to get a new phone in two days like my plan states in big print that will happen that I needed to put a $550 deposit down.

I told him I don't have that and that the salesman that sold me the plan told me I would have no problems should something happen and when I asked him if there would be any other cost to me, he showed me the part that said no deductible would be needed. He even told me that it was a better plan then the one Sprint offered because they did make you pay money.

It has been four days now and when I call, I am only told that they still don't know what's going on with my phone and that they are doing all they can. I have asked for a loaner phone repeatedly and have been given the runaround as to why they can't do that. I am mostly upset for three reasons. It has been very bad weather here and I am worried I might wreck or break down or something and have no way to call for help.

I am also upset because they still after four days don't even know if it will be repaired or a new one sent or just nothing at all. And last but not least, I feel as though I was just bold face lied to by the person selling me the plan in the first place and had I known how the plan really was, I would not have bought it. I am paying for a phone plan I can't use. I am in a constant state of worry because should something come up, I have no line of contact. I fear for my safety. I was mugged a long time ago and a phone to me is a lifeline in a way. I closed the store I work at night and carry my phone in hand most nights as a way to feel safer.

I went in Radio Shack to try and purchase a boost mobile phone service and this person tried with all her will to discourage me from getting a plan in Radio Shack. Her attitude was very rude and unprofessional. When I asked her to speak to a manager, she said quote on quote "I am the manager!" I hope that this issue is dealt with by her boss, because it makes Radio Shack look bad and it makes me not want to spend money in there anymore.

On 02/03/2010, my husband purchased a Napster 15 songs. I went on 02/05/2010 to exchange it, and Ariel, the store manager, told me what I didn't read from the beginning. This product is non-refundable. So, I went home, and here I download the Napster software, did the registration, but unfortunately it didn't work. I had to go out again and go to Best Buy to purchase another card. I had to spend $30. The next day, 02/06/10, I went to Radio Shack, with proof of the print I did for them to see, that the card it wasn't working. They didn't even read that, and told me to call the number that is on the receipt. I explained to them that because this card wasn't purchased in Best Buy, the Napster phone number from the receipt won't give me any kind of services. It said clearly to return to the retail store where I purchased that card, which is Radio Shack.

The person who was in on Saturday told me he can not do anything, and that he needs to speak to his manager. I said, "I'm leaving everything with you. I will come back tomorrow". Here I am on Sunday morning, Mr. ** is here, and he tells me he can't do anything because it is not a weekday. In the meantime, I know that this number works 24/7. I told him, "okay, I will came back tomorrow". He told me I will give a call tomorrow, which is a Monday, 02/08/2010, before 2 PM. Here I am at the store at 5PM. Mr. ** never called me. I told him "you left me waiting for your phone call". He said nothing. I went to the counter and he asked me again, like I was lying, about the whole error that the computer gave me when I tried to use the card. He questioned again what I did after the computer gave error 766. By then, I told him, "apparently, you didn't call when you were supposed to call. Now, you are asking me again something that I already told you".

He didn't say anything at this point. He went to get another Napster card and swiped it. I asked if he is going to give me another Napster card? He said yes. I said I don't want the card, I want my money back. I don't feel comfortable after what happened. He looks at me like he was talking to a child, and not to a customer. This is what it is, whether you wanted it or not. I told him this is not the way to treat customers. I will and did understand that this product was not refundable, and I took it, but this product never worked, even if I didn't want it from the beginning. Therefore, I would like to have my money back. He said, "no, I will give you another Napster card instead". I said, "give me my original purchase, and have you heard about 'el cliente siempre tiene la razon'? You don't know the concept of those words". $15 dollars lost and time going and coming back to the store, because this manager didn't even have the courtesy to call me, so that I didn't have to make the trip

My husband bought me a handheld scanner for Christmas, and the thing turned itself off all the time. He bought a warranty for this product. I took this back to Radio Shack and showed it to the manager. He said he would order me a replacement and would call me when it came in. I heard nothing for over a week, so I went back.

There was another manager there, and he called to find out what to do. He said I had to send the thing back to the company and they would send me a gift card for Radio Shack. I told him that I did not want a gift card and that I want my money back. And they said that's how they work. I believe I deserve my money back. I have only had this thing for a little over 1 month, and it is still new.

I will by writing a letter to the editor of the newspaper about how people may as well not buy a warranty on these products as Radio Shack will not honor them. I had to pay you for this bad product, but you will not give me the same courtesy when I want a refund for faulty products you sell me!

I have portable DVD player in need of a battery. After having product for just over a year, I tried to purchase a battery from Radio Shack and found out it is no longer available for product number 16-680. Parts should be available for a few years after the sale. Product that cost $99.99 is now worthless.

On 2/10/09, I had made a large purchase at Radio Shack in the Paramus Park mall consisting of 2 iPod Nanos, an HP laptop, and 2-year repair package (the total was well over $1000.00). In January of 2010, I noticed that my laptop was not charging well and a few days later the whole computer was dead. I took it back to Radio Shack and left it with the manager, who informed me that the inner port on the computer was loose and was the reason for the battery being dead. It would be repaired and back within 2 weeks. On Friday, Jan. 29th I received a phone call from the repair center stating that there was water damage to the computer and the cost to fix it was $450. The repairs would not be covered under the repair plan due to the water damage. My computer had no water damage when it left my hands. Somewhere between when I dropped it off at the store and when it arrived at the repair center the damage was done.

I have contacted the service plan company, the store I made the purchase at, the regional office, and corporate office. As I had expected, they all stood behind the same idea, "Sorry water damage. You pay!" Needless to say, I never spoke to a manager or supervisor as was promised. I only spoke to customer service agents or assistants. The "higher ups" couldn't even care to listen to my story or give a call back. I am so angry and frustrated that I now either have to pay 475 bucks to fix a $700 computer, or purchase a new computer because of someone else's negligence. Either way it is one consumer versus Radio Shack. I will never shop in Radio Shack again. And I will advise others to avoid this store also as there are many other places to get better deals and customer service (like Best Buy).

I visited my local Radio Shack the other day and was appalled when I noticed an open electrical socket that was fixed to a base on the floor of one of the aisles. I thought it might be an item from a shelf and tried to put it back on the shelf, realizing then that it was fixed to the floor for their electric needs. I found this to be very scary and risky and after reflecting on it. I realized that it could pose a potentially grave threat to their customers who can trip, fall or even walk over this uncovered outlet.

I regret not taking a picture of it but would like to report to Consumer Affairs should you might be able to take some action to correct the situation or notify the corporation. There are many children in this area and it worries me that their safety could be endangered in this irresponsible way. I don't know any electrician who would place an electrical socket in such a position where customers could come in contact with such a dangerous device. I think Radio Shack also owes me a big apology.

I purchased a Nikon Coolpix L20 Red on 01/06/2010 order no. **. The camera was not in stock. I was told at that time it would be in on 01/08/2010. I returned to the store on that date and informed that it would in that evening. I have not received my cameras and I have been treated very nasty by the employee at this store. The camera was paid for at the time of order. It is 01/13/2010 and they are still telling me to call back this evening, maybe it will be there. I am not pleased. What can be done? Help.

I made an online purchase (12-18-2009)of a Karaokee machine for my grandson for Christmas to be shippped to my neighborhood Radio Shack,and on 12/24 I go to pick it up and some incompetent sales person sold it I got my money back on my purchase, but that is not what I wanted. All the salesperson could say that he was sorry. Sorry would not get my purchase back.

My wife purchased an Xbox 360 Pro from Radio Shack for me on Dec. 12, 2009. Upon receiving it I realized the power supply did not plug into the system. We promptly took it back to Radio Shack. This was all within an hour. Upon there the store manager and several associates examined it. I told them that the power supply would not plug into the console.I also told them how the system had rust on it. The store manager told me this was not the Xbox he sold us. He implied that we were trying to return another Xbox. I told him I just wanted to fix the adapter and I did not want my money back. I just wanted to get the Xbox working.

He told me there was nothing he could do. He refused to give me back any money even though I had a receipt. He told me the Xbox did not match the actual packaging. I was humiliated because my wife and I were being accused of stealing in front of employees and other customers. I told him why would I bring back another Xbox with the wrong power supply and try to get him to fix it. He still would not help me. If I had the right Xbox I would take it back and get my money instead of dealing with this embarrassment and ridicule. I purchased a faulty product. I did not switch anything. Someone else could have purchased and returned that and I got stuck with it. I do not want my money back. I was humiliated. My wife was humiliated. We were accused of stealing. Isn't this defamation? There were many witnesses. Please help me as I am very hurt and this is wrong of Radio Shack to accuse customers integrity.

I recently purchased an Ipod touch on December 05,2009, and as I open it and load the software I start to listen to the music I come to find out that only one of my earphones work. Being that I work across the street I visited Radio Shack the next morning to explain my problem to the manager that goes by the name of Jose. Now mind you I am of African American descent. However the manager went through extensive measures to see if I purchased it period. His body language was of negativity because he made me wait for 15 minutes while he helped 3 latino families that walked in after me. I was constantly telling him I needed to go to work and he ignored me so I waited and waited.

When he comes over he looks at the receipt and at the Ipod and told me I did not buy it there that I found the receipt and trying to pull the wool over his eyes. I was infuriated and explained to him that it is not a coincedence that the purchase date on the receipt was yesterday with only one purchase of a ipod touch and a arm band for the ipod touch.He continued to tell me that I did not buy it in there and that he was not going to replace the headphones. So I ask him bluntly that "Is it because I am black that you would think I would lie about something like this?" He looked at me and did not answer which tells me alot. The verbage that he used was very uncooth. Continuing on and on for 30 minutes luckily one of the employees that was there the day of my purchase verified that I purchased it there. I received a new pair of headphones, but I was late to work.

I placed an order on line 11/30/09 for a Garmin GPS from an email I received from RadioShack. I received an email 12/01/09 that my order had been cancelled since they were not able to verify information and could not contact me via email. I followed directions and called RadioShack help.

I spoke to a representative that verified all my information on the card was correct, billing address was also correct. He stated he could place the order again but since the sale was over I would not receive sale price. I advised that since all my information was correct and I always receive email from them with no problems they should reinstate the order for sale price. Rep advised he could not do that. I asked for a supervisor.

I was transferred to supervisor Josh Employee Id #79013. He stated no sale price would be given. I asked for his supervisor, he stated he doesn't have one. I advised everyone has a supervisor, asked was he denying me the opportunity of speaking to his supervisor he stated no but he does not have a supervisor and thanks for calling RadioShack. I feel this was a scam since sale pricing was $100.00 cheaper than regular price!

The manager also told me and my Girlfriend we can go to sprint. his company does not need us to shop their. Does this sound like a place to go. I done my phone work throw them for 4 years and now thay do this. I will never shop or do anything in that store again. I hade my phone gone for almost a month and still waiting. I have to pay the bill of 90 dollars a month for it and thay just take their sweet little time