Pier 1

Each time I go to pay my Pier 1 credit card bill online, I have to muddle through different directions each time. I was given the following email address that I could log into and my payment account would come up in the screen and I could click and pay my bill. The email address I was given was chase.com/pierone. I have tried to pay tonight for the month of March and I am getting all kinds of pages. Please make it easy for me to pay you on time.

I fell in the parking lot due to icy conditions. I went back into the store to report to the manager what had just happened. She asked if I was okay and I had stated that I had some scrapes and cuts on my hands and that I thought so. Now mind you, I had just made a purchase for Christmas, which they did check to see if anything had been broken and everything was fine. She did say that she would contact the people that did the salting. I told her that I thought that would be a good idea as another person could do the same thing and do more to themselves. The more that I thought about what had just happened, I think that I could have been offered a discount or something else from the store. Things could have been much worse due to the negligence of someone else! Thank you for hearing me out. The date that this happened was December 14, 2010 around 1:30 PM.

I purchased $1515.78 of mostly furniture in March of 2009 at what I understood to be a promotion through Chase of "no payments, no interest for 12 months". I am a regular at the store as I purchase for my business of home staging and I spoke with the manager to verify that it was truly no payments, no interest for 12 months. She strongly agreed and of course encouraged me to go forward to get 20% off. So I did. Two months later, I receive a late payment and interest charge for the items. I called to complain to Chase that my promotion was for no payments, but they did not agree. So I paid the $1515.78 plus $203 in interest to stop the hassle.

Even though I paid in full over the phone with a debit card, the next month, there were more interest charges owed. I then refused to pay more and since then have spent hours every months (from July 2009 to today, October 22, 2010) calling Chase and Pier 1. It took months to get work with Chase. I would find supervisors who would say that they stopped all charges, only to find the next month's bill with more charges. Finally, I started calling Pier 1 Customer Care. I was told by a representative there that, in fact, she could see that the promotion in March was "no payments, no interest".

She then put me on a 3-way conversation with a Chase account supervisor who said he would reverse all charges. Finally, this was August of 2010, a year after paying the full amount plus interest. I asked the Chase account supervisor to issue a credit for the interest and he said that he needed to fill out a different set of paperwork by hand and that he would do so. I asked for his name, but he would only give his number.

I then found out that Chase had been giving me derogatory marks on my credit report for the last 12 months and dropped my score by 100 points, according to my US Bank manager. So I began calling again Chase and Pier 1, asking them to correct my credit report. They sent a letter saying they could not do that. I asked to talk to the same Chase account supervisor that I had talked to before but was told they cannot find a person based on their number. The letter written by Chase has a person's name on it, but no address or phone. The only phone is for the Chase customer service line, who says that they have no contact by phone or email with the resolution department, they can only fax.

So I have been faxing them asking for my credit report to be corrected. The contact I had at Pier One Customer Service is no longer with that department. The person I am to talk with does not answer my calls, at least not for the last month. Customer service now says they can not find my records before September of this year and that the person who worked with me must have made a mistake. They now can only find information from March of promotions for "payments, no interest", but not "no payments, no interest".

I have had my Pier 1 card for six years. Due to my recent financial situation (not working), my credit score has gone down. However, I continue to pay my Pier 1 account (issued by Chase) on time. They decided not to reissue a card to me because they checked my credit and my score has gone down. This is not right. I don't care if my credit is down, this is not a reason to cancel my card with them. As long as they are being paid on time, there should not be an issue. Chase sucks and I will be writing a letter to all three credit bureaus and Chase.

Have a Pier 1 credit card issued through Chase. A balance of $42.05 was due on March 18, 2010. I paid in full through my bank online. My Bank sent check to the required address for credit card. It was processed on 3/8/2010 and due to arrive on 3/15/2010. I thought all was paid in full, however I received an email from Chase on 3/19/2010 saying I was late and a $15.00 late fee will be applied. (They claim that they have not received check) Called my Bank and they assured me check was sent, however it was not processed by Chase yet.

Called Chase representative, They said check must have gotten lost and I would have to make a stop payment on it. Called my bank to start stop payment. There would have been a $34.00 charge, however my bank waived charge and will reimburse me for the late fee. However, after reading some other online complaints similar to mine, I begin to wonder if it check is really lost. I smell something fishy going on. Is this a new way for Chase to apply extra charges? Or do they have someone that is incompetent in their billing department (losing payments intentional)? I would like to know how many others have had the same problem and what can be done?

We went to Pier 1 for a decorative item and saw furniture we liked. It was specifically a couch, 2 end tables and 1 coffee table. At the point of purchase, we were offered one year finance free credit which we accepted.

After not hearing from Pier 1 for weeks, we called and discovered the couch and tables were in and made arrangements for delivery. The leg of the couch was damaged and the tables turned out to be press board and needed to be assembled. I could have gone to Wal-Mart for "assembly required." But as we had already discarded our other tables and did like these, we kept them. The coffee table also was damaged. Pier 1 replaced the couch leg but we had to pick up the new leg and physically replace it. In order to have the table replaced, we had to physically return the table ourselves.

We received the first credit bill, which we paid, then the 2nd, which we paid. When paying the third, I noticed (my previous oversight) that we were being charged a finance charge. When I called Pier 1 regarding this they disavowed all responsibility and said (Katie the store manager), "take it up with Chase." When I responded that obviously Chase was not going to take my word and not charge a finance charge, I was told, "there's nothing Pier 1 can do." I have demanded a call from their regional manager. I am posting my warnings everywhere I can find on the Internet. Stay away from Pier 1, they are deceitful and deceptive.

We are at the 3rd payment and I was charged $24.55 finance charge for the 2nd payment and $22.21 for the 3rd payment.

I purchased items through Pier One using their credit card by Chase. I had promotional balances that expired on 3/1/2010, 4/1/2010, and 7/1/2010. I paid the balance before the promotional expiration of 3/1/2010 prior to that date. However, they applied my payment to the balance which expired on 4/1/2020 resulting in an interest charge of $88.57 from the promotional balance that ended on 3/1/2010.

When I called Pier One customer service, they claimed that this was a result of the new credit card law changes effective 2/22/2010. Their explanation was that all payments had to be applied to the lowest interest rate. I explained that all my rates are the same. They then said that they had to apply the payment to the promotional balance that ended the latest. However, this didn't make sense since they applied my payment to the next promotional balance which ended on 4/1/2010 rather than to the last balance that ended on 7/1/2010. Both the customer service rep and the supervisor refused to refund my interest, so I closed my account. I'm not sure if there is anything that I can do about this. Thank you for your time and please let me know if you have any suggestions.

Last fall, I purchased dishes from Pier One. Pieces were sold individually and I purchased a full 8 place settings. Over the next several months, the dishes began to chip. Now, every one of the dishes had chipped. Yesterday I was visiting the same store. My husband asked me to inquire to the manager to see if they would replace the dishes. The manager said no they could not replace them. She asked if I put them in the dishwasher. I answered yes as they were indicated to be dishwasher safe. She said they say they are dishwasher safe but they really are not. If something is marked dishwasher safe, they should be dishwasher safe. I never had them tested for lead but after reading a previous complaint, I am really concerned.

I called the number on 5-22-09, and was informed that the charge went back to sometime in 2008 when I had apparently visited a Pier One store and filled out an application for credit. I never used the account and therefore was charged a $50.00 or $60.00 fee which they in turn had started adding finance and late charges to. I said I had never received any type of bill from Pier One/Master Card or anything and could not understand this.

I've always had good credit, but I might be willing to forego it in order to not pay for something so unfair.

I keep receiving monthly bills that exponentially increase and do not include any merchandise purchased. I pay my balance in full every month, and these are charges for a bogus late fee that keeps increasing every month. Have complained every month for 3 months.

They refuse to take charges off and my credit is being ruined.

I purchased canvas & teak wood beach chairs. A friend sat in the chair & fell to the ground. I informed pier one in 2005, & a salesperson stated they had numerous complaints, & they recalled them. They were $99.00 each. I was informed a mgr. Had to be present for me to return them. They are at a 2nd home I don't frequent, therefore, it took quite a while for me to finally have a friend with a truck take them back.

They have been in the store for 1 & 1/2 month waiting for my credit, & I rec'd a message today from the store, stating they were not recalled, & Karen left a mess., for me to pick my 3 chairs up... My friend weighed about 180 lb. & he was just sitting in the chair, when the wood on the sides broke, and he fell to the ground on my porch...I don't understand why a pier one employee told me they recalled them in 2006, when I told him of the mishap. Thank you, for any assistance you can offer me.

I'm sure if it wasn't a friend that fell, & someone else, it could've possibly been a law suit.

a set of dinner plates purchased from the Pier 1 store located at 1819 Walnut St, Cary, NC 27518 on 11/29/08 tested positive for lead. We intend to return these plates to the store, but are concerned about the safety of other merchandise at the store, particularly merchandise from China, and the danger to uniformed and/or unknowing consumers.

Lead Contaminated Item list:

Dinner plate SKU 2210451

Salad plate SKU 2210464

Trivet SKU 2235154

Soup bowl SKU 2210477

Mug SKU 2210492

we're certainly displeased at the potential risk to our health, and at the inconvenience of having to return the plates to the store as well as the time involved in composing correspondence

Purchased a daybed from Pier One. Went on to purchase accompanying products to go with that day bed--trundle bed, mattresses, etc. After all items arrived, learned that Pier One had discovered their Day Bed was defective and subsequently jury rigged the product by building add on supports. Apparently no one at the store even knew this. I'm not sure how a consumer was ever to discover it. Even opening all the boxes it wasn't clear what you needed and what you didn't. The store clerk thought the additional supports were provided so you could properly allign the trundle underneath.

When assemblin the bed, nothing added up. I called corp. customer support and only then learned that these add on supports, were built because they were getting so many complaints of their beds bowing. These supports, however, rendered the product unable to accomodate a trundle bed. The gentleman told me--you can take your pick--either use your trundle or accept that your bed is going to fail. Neither were acceptable options. Explained, that I was now holding products that were either completely unable to be returned (the mattresses) or costly to return (the trundle). They told me that my expectations were out of line with the real world and they would simply refund my purchase price.

I escalated the matter to corprorate C-level customer relations and they offered me a $50 gift certificate to their store. I explained that I committed countless hours, physically hauled large items all around town, begged another retailer to take back my mattresses (despite their stated company policy---and they did), and I was STILL out $200 to cover the trundle shipping costs twice. I haven't heard a word since.

I purchased a mirror from Pier One Imports that was subsequently infested with Bostrichid Beetles. These beetles were identified after great fear, effort and time exhausted on our part, by the entomologist on staff at the pest control company that services our property. ( Gratis )

These beetles ate their way out the mirror and went into my home apparently shortly after the mirror was placed in by master bathroom, however it took more than three months for us to figure this out. The signs of infestation were there all along, however not knowing that this was a potential problem, and dusting the saw dust that falls as these beetles eat their way out of their confined area looking to reproduce and begin eating again, we unknowingly left the mirror hanging.

Due to the completion of a huge renovation job in our home we did not dust this area for more than six week, allowing the sawdust (frass)from the exiting beetles to collect on the granite backsplash underneath where the mirror was hung and alerting us to the problem!

Pier One Imports has transfered this to their insurance company, Specialty Risk Services, who after hearing from my exterminator that their is not any preventative measures (and therefore cost) to be taken for this type of potential problem, has stated that closing the case is the next logical case. After a candid letter to the CEO and Chairman of Pier One Imports, they have with he blessings of Pier One Imports, graciously offered to compensate me by placing value (yet to be determined), for the inconvienance that the two inspections might cause me. These two home inspections that my pest control company will provide me with, are to assure that no further infestation has taken place in my home. Again these inspections are gratis as per our contract, so why they would compensate me for them is curious.

Please note that Pier One has on at least two seperate occasions attempted to directly pay my exterminator for their assessment services with no success. The company has reportedly stated that our family is their customer, not Pier One Imports.

I am furious that that Pier One Imports has chosen to ignore the potential for reinfestation because it is not presently ongoing.

They use this as an excuse to sooth us. However,should we find out years from now ( the reproduction cycle of these beetles and the time that elapses before evidence can be seen related to destruction can take more than two years) there will be enormous costs then associated with the recommended procedures for fumigation and repair of structural damages. For our large home,fumigation alone was estimated to be upwards of $20,000.

Presently, we feel that Pier One is obviously only concerned with present damages which they know are nominal, the cost of the mirror and if we wanted to get picky, our time. They have had this happen multiple times before with other customers, and are perfectly aware that they are protected from legal actions based upon damages, since the only thing that exists is the potential which is not a legal item for compensation.

We are outraged that a company of this stature has not been held accountable to its victims and to the puplic, and continues to refuse to warn its customers about the possibility of infestation and most importantly the signs to look for. This is derilict on their part. They remain insulated by the less than thorough importation laws and the technical legal statutes that prevents consumers from compensation based upon immoral behavior. Most of Pier One Imports' stock comes from countries where this type of infestation is not regulated. We are all at risk. Buying these wood, ratan and/or bamboo items is a potential crap-shoot. Not to say that we should not purchase them, but we should at least have the warning signs/information made available to us by the ones who ARE informed, so that as consumers we can make informed decision prior to purchasing, and are also educated about the warning signs of infestation. Food products are labled and most people still choose to put garbage into thier bodies. Why not imported wood items?