I went to Payless on Central Avenue and 33rd Street in the Plaza to buy my grandkids shoes. After spending 15 minutes finding shoes, I was more than ready to go. I had one pair that was on sale for $9.99 and another on sale for $14.99. When I got to the counter, the $9.99 pair rang up right, but the $14.99 pair rang up $19.99. I told the cashier and he told me that it was wrong. Somebody must have put it on that wasn't supposed to. The sale sign was stuck on the box the same as all the other sale signs were. It wasn't my mistake. Do you have to take all the ones that are on sale up to the counter to find out if they are right? You lost my family and my business. Find better employers.
Consumer Complaints & Reviews
I parked inside of the Payless store parking lot on Minnesota Avenue in North East Washington, D.C. area. While attempting to go into the store, I was tripped by a hole in the parking lot and I fell onto the metal grate just before the store. When I finally arrived inside of the store, my right knee was scraped and my left ankle was twisted. I informed the cashier upon entering into the store to prevent this from happening to someone else. He laughed in my face. I explained to the cashier that I was offended and I was going to report this incident. He didn't even seem to care. I found another employee inside of the store. I asked him if he was the manager and he said that he was, so I explained to him the event that occurred. He apologized. I'm not sure of these employees' names because neither of them had their name tags on.
I went to Payless Millwoods town center Edmonton with my husband and a 10 month old baby last Saturday, December 3, 2011 to buy my baby's new shoes. The supervisor offered us 15% then when I am about to pay my baby's shoes and the cashier punched the item, my husband told me that he had a text message from Payless that he can have 20% off and I told the cashier if she could void it and put the 20% instead of 15%off but she insisted and told me she cannot do it anymore because she already ring it and they are not allowed to have refunds because the manager will suspect them that they are stealing money form the drawer. I told her "What?" I cannot believe that she just told me that kind of so ridiculous excuse and I told her, "You know what, forget it but I don't believe you." I think she just don't what to process another refund that will take a lot of time for her. I am honestly pissed off. Transaction by: 2948-5844-1337-53117, time: 5:00:26 pm December 3, 2011
Bad customer service that will affect the store itself. A great customer service has a great role in the store itself and do not make excuses that are just lie just because you feel lazy doing the right thing. I feel so disappointed and I will never go back to buy anything with that store. I even told my friends about this incident and they say it's so ridiculous. Hope you could improve your service.
On November 9,2011, I purchased a pair of black shoes for my child. On Nov.30,2011, I had to return it to buy an emergency pair of shoes, because the shoe had come apart. I explained this situation to the store clerk, who informed me there was nothing she could do about the issue. Bad store policy for shoes, that were less than a month old. I was forced to purchase another pair of shoes for my child.
I enter at the store Monday, June 21, 2010 at about 6:45 PM, with mother and my two daughters, 3 and 4 years old. We went directly to the kids section. I move a bench to prove the shoes on my eldest daughter, took 5-6 box of sandal and shoes, and start fitting them to my girl. She chose one box and kept sit with that shoes that she wanted; my other daughter was moving this section. No one of us has moved to other isle or section. My youngest daughter took a pair of sandals and put them in the floor. I have already selected 5 pairs and was going to pick some others when the associate came to us and say that before we must clean the area.
She argued customers could not go by where we were. The store was almost empty and no one else was by that area that was messy before we arrived. She explicitly stated that neither me nor my daughters were welcome in the store. That was the biggest humiliation and harassment we have ever suffered in front of my daughters. I have to explain my daughter why we could not buy the shoes she wanted. I have to take her out of the store crying for those shoes. Even today I remember that situation and I'm trying to found why that attitude with us. What happened? What did we do to make her feel so angry and offensive with us? But I have no answer. The only thing I know is that we entered to that store with the best intention to buy some sandals for my daughters and it turned to be a horrible experience.
I purchased some socks that where 2 for 5 dollars or 1 for $2.99. The store had a sale buy one get one half off. I bought 2 pairs of socks but instead of them ringing up my socks 1 pair for $2.50 and the second pair for $1.25, they cheated me out of a discount! They charged me $2.99 for 1 pair and $1.49 for the second pair! Then they told me that I saved $1.50! How is that possible if 1 pair is $2.99 and the second pair is $1.49 plus an allege savings of $1.50.
To my knowledge, $1.50 and $1.49 equals $2.99! So there for both pairs of socks cost me $6.00 and not $5.00. I should have received the correct amount for my discount because there was no sign stating that the rules are different. If the merchandise says 2 for $5.00 then that's what they suppose to go by. You can't have a sale and cheat customers out of what they are rightfully owed.If that was the case, then why didn't they just ring up my socks $2.50 each and then give me my buy one get one half off.
The damage as a result to this is that this store is using false advertisement. The prices are not being honored and in my opinion this is fraud!
