Old Navy

I was in the location across Westfarm's worst experience all around. I was interviewed for a sales manager. Not only do I feel I wasted my time, the store manager in Meridan and DM said they would call, even if I did not get the position. I worked for Gap for 25 years of high-end retail, and 10 years with Saks. Even though I was over qualified, she told me she would call. Since then I have opened 9 stores, and I am a store manager, ready to take on DM. Old Navy is known to have horrible material, cheap as **. I have never had a good experience there, and everyone I know says Old Navy sucks!

I ordered 5 Christmas gifts on December 8. I bought more than $50 so I got free shipping. I still haven't received my items. According to FedEx, they went from Phoenix to New Jersey (I live in Kansas City). They said they would be here before Christmas and now the tracking for Fed Ex says it will be December 27. No use to me! I have to go out and buy 5 more gifts!

Old Navy was running a sale this past Saturday for 75% off all outerwear from 12:00 pm to 5:00 pm. When I entered the store, the sales team was in a frenzy collecting coats and jackets and putting them on rollers. They took entire displays down, so that those jackets were not on the sale floor. I asked why we could not get them at 75% and was told to call 1-800-old-navy. Such a bait and switch tactic. When I returned the next day, all of the jackets were back on display. Going to their sales is such a waste of time. Gap Inc. is always having sales, which are in fact a bait and switch.

What a scam at Old Navy! They offered a discount at the register to apply for a credit card. The credit card was approved, there was no problem. But when you try to make a payment, you can't pay at the store. Also, you can't pay over the phone unless you pay a $15 service fee. You can't pay online unless you have the code off the back of the charge card, and I never carry my credit cards unless I am shopping. Old Navy must have figured out that the real money is in the nuisance fees they can charge, like late payment fees and payment processing fees. They don't really want a payment, they just want to jack you with fees. This is one account I will never use again.

I opened a credit line with Old Navy because I shop there often and figured the rewards points could be useful as long as I remember to pay off the card on time. I did in fact remember to pay the card on time, but my online payment did not go through for some reason. A few months later when I realized this, I had already gained $80 in late fees. Assuming it was my fault for not clicking through enough "submit" buttons before closing my browser, I sucked it up, made the full payment online again, saw the confirmation page this time and called to have my account closed.

On the phone, I was told, "I see that you have made a payment in the amount of $xxx.xx (whatever the payment had been), and I am now closing your account. Thank you, your account is now closed". I thought that was the end of it. Four more months later, I received another statement with even more late fees, turning my original $50 purchase into a $262 pile of late fees and apparently, unpaid balances. Furious, I called again and kept a polite manner with the CSR. I explained my situation and said that it was unfair that I was told it was paid off and didn't want to pay that amount. I was told that "it didn't show that a payment went through" and the CSR repeated multiple times that "we can go ahead and make the payment over the phone today and your account balance will be at zero".

I repeated myself, at least four times, that I should not have to pay all of those late fees. Yet, all she had to say was that we could schedule a payment over the phone and bring the balance to zero. Frustrated and wanting to be through with this entire ordeal, I agreed to pay the late fees and accepted it as an expensive lesson learned to not open credit accounts with stores. I was then told that it would cost me another $15 to make the payment over the phone! Luckily, I easily talked her into offering the payment free of charge. Opened my card in March, paid off and closed completely (hopefully this time) in October with a total of $210 in late fees and interest due to the company.

Back in May, I went to an Old Navy store in Fort Worth, TX. I was told by the cashier that my order of less than $20 would be half off if I signed up for an Old Navy Visa card. I thought that sounded like a good deal, so I said go ahead. I hadn't heard or thought about it since. Fast-forward to tonight, I got a call from a collection agency telling me I owe over $110 as a result of this card. Apparently, unbeknownst to me, the half of my order that was being "saved" on the purchase, around $9, was put on the card and had been accruing interest ever since, to the tune of over $110. I had never actually seen any bills or past due notifications because I was never aware anything was on there. Concerned about the repercussions on my credit rating, I had little choice but to pay $80 in order to put my account back in "good standing". So an innocent trip to Old Navy for some sunglasses turns into me wasting an hour of my time and having to fork over $80 to a collection agency and I don't even know if that's the end of it.

Do I have any recourse? Is Old Navy willing to recognize that these practices may not be the most upfront and honest? I seriously had no idea that any charges were being put on the card and never actually laid hands on the physical card nor was I aware any such charge even existed. Old Navy and all its partner stores will be losing business as a result of these types of bait-and-switch tactics, I'm sure.

We purchased 2 Old Navy Metal water containers for our children. They got them so they could take water to school. We washed them with dish soap and water. When school started our children filled them daily with filter tap water and took them to school. Our daughter started having tremors in her right arm and hand. Her concentration level was decreased as well. Not knowing what the problem was, we did a bunch of research on her symptoms. We found out that heavy metal poisoning could be a factor.

Then it flashed that she has been using her new metal water bottle every day. We replaced her container with a plastic one. Her tremors decreased to only 1 time a week and her concentration level improved. We tried to do our own research to have water tested that was stored in the bottle but did not get very far. Once the labs found out why we wanted to test the water, they raised the prices so high that it was out of our reach.

I have read other complaints about Old Navy water containers online, but have not found an actual recall on them. Shame on me as a parent for purchasing this metal container made in China to begin with.

My granddaughter had remaining money on two gift cards. We made plans that after school on Tuesday, 10-26-10, we would go in to Tulsa for a little shopping. One of our favorite stores is Old Navy and that was the top of her list. I had discovered a "Thanks a Million" coupon on the Internet, 50% off and one piece of outerwear. I copied 2 as we were going to meet up with other family members for dinner and shopping. The short of it, cash register with our coupons, cash and goods in hand was told the boots, and heavy lined hoodie was not "outerwear", that the coupon was for coats only.

I replied, "The coupon did not say coats, it said outerwear," and was told, "A hoodie is a hoodie, and boots were boots, I'm sorry." We said, "We are too," and left the store. I am sure that the sells from us won't be missed on Old Navy's bottom line that one night. There were 5 families there that night, and over the years spent some nice money in Old Navy. We will all miss Old Navy, but know there are plenty of really fine stores. By the way, one of the gift cards was MasterCard, and the other was Visa. It makes no sense.

This is a copy of an email I sent them 2 weeks ago

Yesterday my wife and I visited your location in Wilmington, DE. My wife had previously received a gift card from you people because she complained about the way handicapped people are treated, or should I say ignored, in your locations. I would call these facilities stores, but in my experience, stores typically have some sort of customer service. Sadly Old Navy does not seem to train their Associates in the art of customer service. We went there with the intention of purchasing some of the Graphic Tees that were advertised as buy one, get one free. First the racks where this merchandise was displayed was not readily noticeable. Your facility merchandisers should be applauded for putting these racks toward the back of the store so that the poor person that makes the initial mistake of coming through the doors will have to see all of the other over priced items. Great work and kudos to that department.

After the expedition to find these advertised Tees, we selected a few, brought them to the counter, gave them to the 8 year old behind the register, gave her the gift card, and lo and behold we were told that we could not use the gift card! Now I examined this Gift Card (which by the way was for $10, gee thanks for that) and I examined the place where these Tees were located in the store, and to my surprise, no where does it say Gift Cards Not allowed or Dont you dare try and use a gift card for this stuff or Sorry, we cant allow you to use a gift card because we have to pay little Ling F $0.05 a hour more to make up for the administration, nothing, just the word of the 8 year old behind the counter.

So we asked for the manager. And as I guessed the manager, a 14 year old, gave us the same story, even after my wife told her that we had gotten the Gift Card because of their poor treatment of the handicapped. By the way, in case you are wondering (and I am sure you arent) my uses a walker due to her recent bout with cancer. Shes doing well but still needs some help getting around, selecting things in store, stuff like that (thanks for asking [yeah right]).

It is a shame that the rest of the American retail market, is in such disarray, and that old navy is in such good shape. You must be if you chase away business like this.

I purchased 2 Anoraks back in August 2005. In February 2010, I brought both unworn jackets and the original receipt into an Old Navy Outlet Store in North Branch, MN and a clerk told me that the policy has changed and they now have like a 90 day limit for returns. Then the Store Manager backed the clerk up and said they could not do anything to assist me in this matter due to the recent change made to the return policy.

On the receipt it states their return policy as follows: OLD NAVY OUTLET MERCHANDISE MUST BE RETURNED TO AN OLD NAVY OUTLET STORE LOCATION IN THE U.S. Unwashed, unworn or defective merchandise may be returned at any time with or without a receipt. A full refund for the price paid in the original form of payment is available if the original receipt is presented. Valid ID is required to receive store credit or mail certificate. Other terms and conditions apply. Please see complete details in any Old Navy Outlet Store.

Am I stuck with this decision or does that only apply to new purchases? I believe that they should honor the terms as printed on my receipt because that was the "contracted" return policy. Please advise. Thank You for reviewing this matter for me. I would be happy to fax you a copy of the receipt/ return policy if needed (although I did copy it, word for word, in the above paragraph) I am out $29.98. All I wanted was store credit so I could purchase some new jeans for my child.

I purchased clothing at Old Navy in Beaumont, TX for a Christmas gift, with a 90-day return policy for full refund. I called twice in Jan. 2010 to verify the 90-day return and was told yes. When I went to the store to return, they were closed and moving to a new location just down the mall. The sign said they would re-open in Feb. I was there on Feb. 10th and still they did not open. I called corporate and asked if they could extend my receipt since the store is closed. They said no. My only options were to drive to another store, 2 hrs. away, or mail it to another store with the risk that there are no guarantees. They will say they received it, or received it in time, or that I will get my money back.

They said I could not send it to a service center. If I wait until our store re-opens, my receipt will be out of the 90-day period by only days, but will be handled as if I have no receipt and I will get the lowest price it sold for. I paid $35 for it and probably will only get $3 back. They also told me they don't know the re-opening date for the store, yet the mall said it would open on Feb. 19th, just 2 days after my receipt's 90 days is up. So, why don't they know? I'm sure they do.

This is deceptive practice. They knew when I called in Jan. that they were closing and never told me. Why did they decide to close right after Christmas? So consumers would not be able to return Christmas's gifts! Why do they treat their customers so badly? It's because they have gotten away with it. I hope everyone stops shopping at Old Navy and puts them out of business. They don't deserve customers! I will be stuck with merchandise I can't use because they gave me no other options. I, or anyone I talk to, will never use them again.

I was approved for a ON card last Christmas 2008, with a $500.00 limit, great or so I thought. I made ALL my payments earlier than the date,and even paid more than the minimum. Starting in July, I kept getting letters saying that they were closing my account beacuse (are you ready for this) I made too many payments!!!! Since when is paying your bills a bad thing. I called CS, and was told the letter was a mistake, and that I would get a correct letter in 10 days, I did get a letter,andit said NOW they were lowering my credit limit to $300.00. I caaled CS and closed the account. The CS reps were cold, and probably reading from a list of typical responses, Good Riddance the clothes are overpriced, I would rather shop @ Target

I keep getting charged $39 late fee, for which I pay ON TIME every month, but for some reason, Old Navy never posts the money onto the acct. until after the due date. This is crazy. Someone has to stop them. Please. I am so mad that I cancelled my card with them and will never shop there again.

On Thursday June 18th, 2009 around 6:00P.M A friend and I and her two small children were enjoying an afternoon of shopping when suddenly I slipped on a coat hanger that was on the floor. This partricular store was not very neat and organized.

When I slipped on the coat hanger I twisted my left knee and hurt my back and was unable to walk, therefore an ambulance was called to come pick me up. There was younger male employee who we asked if they had a chair we could borrow until help arrived and he looked at us like we were crazy. He says "you need a chair, are you serious?" I cannot believe he responded with that. The cashier at the front counter where my friend was checking out asked her "do you really need an ambulance?" None of them were taking us very seriously.

There was a young lady who I was impressed with who offered me a wet towel and sat with me until help arrived. I am not sure how the accident policy is done at this location but I do know that at most businesses they have some kind of forms that must be filled out. The only kind of information they got from me was my name and phone number. I was taken to the hospital by ambulance to the ER where they did x-rays, luckily nothing was broken or seriously injured, although it caused me to be in some SEVERE pain for the next three days.I still suffer from lower back pain and pain in my knee. I had to leave work early due to the pain I was suffering.I would have hated to have known that if I had been and elder who was the one who tripped and fell and possibly broke/dislocated a hip or suffered another injury or a small child who suffered an injury how they would would have been treated by the employees at this specific location.

I now am going to have an ER bill, RX to be paid for, the ambulance ride, etc. And these expenses are not cheap whatsoever. And not to mention the work I had to miss due to the pain I was suffering. I emailed someone at an Old Navy store the day after it happened and I have yet had a response from that email. In that email I asked what kind of action they plan on taking and if no action were taken within 30 days they would be hearing from my attorney. I now suffer from back pain due to this injury. And needless to say I was not very happy with the employees that were working this particular night. I received a phone call from an employee the next day asking if I was okay, I do agree that they should have done this, but I disagree that this store or any store of that matter does not fill out any kind of incident reports. I do not have the kind of money that it will take to pay for these bills.

In end of November 2008 I signed up for Olda Navy Visa at thir store at Plaza Las Americs in San Juan. They told me if approved I would get a discount and I could charge the merchandise inmediatley. I was going on a cruise and I charge a pair of shorts for about $43.Early April 2009 (4 months later) I get a call inquring about my lack of payment and telling me I had an oustading balance of over $100.

They asked me for my Social Security number and my address. I was concerned about identity theft but the card representative sounded legit. I told him I never received the card nor the statements. He queried about my address and in effect it had missing our building number (we have 6 buildings in our area and each has the same apartment numbers)...so apparently the postman sent everything back to them.

I gave him my PO box but then I told him that I felt I wasn't liable for the late charges as the mistake was by either the salesperson who pulled my addres out from my Driver's Licence (he ommitted the number 2 which was my building number). A week later I got a call from the Old Navy Credit Department and they told me to call back to see if my request of deudcting late fees would be approved. I'm crossing my fingers..

It's not the money that I'm concerned about; its the principle. Why should I pay for someone elses mistake? if the application is processed in the store how am I suppose to know ehere I can pay? I hope they don't expect me to pay them by telephone....

My sister, niece,her 7 month old son and myself were in Old Navy 1117 Woodruff road in Greenville, SC 29607 864-234-6605 this evening, we where shopping when the manager Melody appoached me with the police, the Police officer told us we had to leave because the manager wants us out the store. I ask why and the manager said she did not like the way we looked at her. the police officer ordered us out the store that she had a right to ask us to leave.

I called my local police to get a report and was told that the officers was dispatched at 7:46pm of a suspicous person by melodie the manager. Iam very upset and would like some answers.

The corporate office told me that they will call in 7 to 10 days. Also, a store clerk name Jimmie assisted me with looking for some super hero shirts and he even found them on the wall AND got them down to look at sizes.

Embarrassed the store was crowded. The corporate office ask me if I knew the store manager. I TOLD HER NO. THAT IN 7 TO 10 BUSINESS DAYS I WOULD BE CONTACTED.

I received a notice stating I was turned down for a Old Navy Card, I have not personally applied for an Old Navy card and I would like to see copies of this application. I am worried about identitiy theft.

i have never had so many problems in the past as i have with old navy. i always pay my credit cards on-time, well in advance of the payment due date, if possible, and for the duration i've had this particular card, i have had to call their customer service and complain to have late fees removed at least 3 times. in each case, i waited patiently for them to deduct payment from my account, and when they never did and i called to follow up or received my next statement, there was always some late fee or finance charge. in order to curb all this, and save paper, i decided to pay online.

i scheduled the payment to be deducted on the due date, and on the due date, payment was not deducted. a week later (i should have followed-up sooner), they called and said they were trying to collect on funds due, and could i pay over the phone? when i asked why, i was told that my bank account information did not process (even though i received no error message when i set up the account, and no notification that payment was not processed), all of which i related to the customer service agent. when she kept prodding me to pay over the phone, i said i would have to check it out and call back. when i checked my account, i saw not only a late fee, but a returned check fee and a finance charge--totaling over $60 in fees.

i proceeded to call customer service back, told them that by no means would i pay a late fee, finance charge, or returned check fee for a payment that i made on-time. at first, the agent told me he could credit the late fee and finance charge, but would not be able to credit the returned check fee; in order to do that, i would have to check with my bank. when i pressed him (the fee would not have been applied from my bank; old navy would have charged me--what could my bank do about anything?), he was finally able to credit that amount as well. i paid the balance over the phone (he graciously did not charge me the $15 fee), and i promptly closed my account.

i have had excellent credit for over 10 years. Thankfully, the fallout is minimal, yet still frustrating. i recently applied for a travel card so that i could travel for work, and was offered a near pittance of a credit limit. in addition, my insurance company now believes i am irresponsible, and they have raised my rates. i am extraordinarily frustrated by all this--especially because i know i am one of a relative few who actually follows up on these matters. the way they prey on people is truly disgusting, and i won't be easily tempted by an immediate discount and reward points again.

The store is advertising 65% off storewide. Tables are marked with prices, or a lengthy price list that states what the original prices are and with the 65% off, but clothing items aren't identified by name or item number whether they are in fact included in the sale. Come to find out none of the items I purchased were included in the sale, even though there are sale signs on virtually every rack, table and shelf.

Paid original price with no discount. Should have saved over $30.

I accepted a Old Navy credit card in December of 2007. I waited for a bill and never received this bill. I contacted Old Navy cusomer service on February 7, 2008 and made them aware that I have not received a bill. They advised me that they had an incorrect address. They were asked why they did not contact me so that I could get them the correct address. I was advised they do not do this. They advised that they would take off the late fees etc and that it would not affect my credit report. They advised they would send me the bill with the appropriate adjustments. I again waited for a bill and again never received this bill.

So again I contacted Customer Service on or about March 19, 2008. I again advised that I had not received a bill. The gentleman I spoke with advised that there was an address issue again. He assured me that all late fees would be dropped, that my credit would not be affected by this. He advised he would send out a new bill with a due date of March 14, 2008. I advised that it was the 19th of March. That I would already be considered late. He again assured me that there would be not late fees. My husband received this bill and paid what we owed. We had to subtract the late fees because they were added to my bill.

I received another bill April 24, 2008 that we still owed over $38.00 in fees. I contacted Old Navy credit card and advised that they had better be putting my account a zero and that my credit report better be squeaky clean. James #68739 assured me this would happen. I also spoke with his supervisor regarding this matter. I advised that my account better be a zero balance and that better not be any issues with my credit report or I would have an attorney contact them. I also requested a copy of my new balance.

Stressful!! Time consuming to take care of this situation when I thought it was taken care of . My credit report will get ran next week at my request to determine if this has damaged my perfect credit report!

I was in the store Nov. 9.as I walked in I saw a sign hanging from the ceiling advertising ALL outerwear 40%off.I went to the back looking for a dress for my 10 year old daughter.I noticed a rack of coats and it also had the sign(on one side of the rack)40%off.On one side were heavy coats that I think had a price of $48.00 On the other side were lighter-weight hooded jackets for$29.50.I realized my daughter needed something like that until she was ready for her big coat.The jacket had a fleece-lined hood and zipped up front w/toggle buttons(clearly meant to be worn as outerwear)

When I went to purchase the jacket I did not get the discount.I questioned the sales cleerk and she told me it was not considered outerwear but actually active wear.I asked to speak to the manager. She was told me the sale was actually for heavy style coats. My complaint is that the advertised sale stated outerwear not heavy coats.Again, this jacket is intended to be worn as a coat. It shows on the receipt as a toggle fleece.

I complained to their customer service email address and received an apology for being mislead.

In correct signing-sign in store and online states 40% off ALL Outerwear- Not the case-they have selected SOME (see website/click outerwear) jackets and that is it. The word all to me means ALL and outerwear means clothing you wear outdoors...ie: mittens, hats, boots, jackets, fleece, bibs, one-piece snow suits. Wrong, incorrect and they should fire their head of advertising and I hope they are fined!

I received a Old Navy credit card in the mail. Something I did not approve and something I did not apply for. When I called Old Navy - they said they sent a letter out stating if you did not want the credit card they would not send. I recieved no such letter. My family are also card holders of the Old Navy only card and they never got a letter nor did they get a Visa Card in the mail.

Bringing my credit Score down. Unauthorized use of my credit report and unauthorized permission from me to issue a visa card. I have enough credit cards and do not need anymore.

Applied for credit at Old Navy and were denied; said we had no file with credit bureau. We obtained credit report through same agency they supposedly used and were rated 782, excellent. Have seen others with this problem with Old Navy, especially during their promotional when they offer an additional percentage off merchandise for applying for a card.

We paid more for the item than we should have because of this. We did qualify for the extra discount but surprisingly couldn't get a card based on a seemingly false credit report.

In November 2006, my wife visited Old Navy to purchase some items for my daughter. When she got to the register to pay, she noticed that Old Navy was offering discounts to customers who open new credit card accounts. I believe it was 10% off. She decided to take advantage of the offer not knowing that a hidden fee applied. She opened the account and paid cash for the merchandise.

Over the next 6 months, Old Navy was sending my wife statements and she ran each one through the shredder because she was thinking the entire time that she didn't have a balance because she hadn't used the card. To make a long story short, Old Navy charged her a $25.00 late fee for each unpaid month. The total bill had reach a $178 by the time we realized what was going on. Old Navy also sent the account to a collection agency. The account was paid immediately thereafter but Old Navy refuses to remove the adverse judgment from her credit report. We both had excellent credit ratings prior to this event unfolding.

I tried to exchange pajama pants that were given to my son at Christmas. I just wanted an even exchange to the next bigger size. They would not exchange without the receipt, even though this was a gift. They will issue store credit but only thru the mail! This is very bad customer service.

I applied for an Old Navy credit card. Had to wait almost 1/2 hour to find out that they couldn't credit my credit information for some unknown reason. I just got the letter from Monogram Credit Card Bank of Georgia. I was denied because they were unable to verify residence. I have lived in the same house (own it) for 16 years.

My wife was charged a 20.00 late charge on her account. We sent the payment in in enough time, but when we called the customer service #, they said they recieved it a few days late and would NOT reverse the charges.