OfficeMax

On January 31, 2012, I went to OfficeMax to purchase a 5-shelf bookcase. When I entered the store, I noticed that several employees were standing around, talking and laughing near the cash registers. They ignored me as I made my way to the office furniture section. There was only one bookcase and as it was a 3-shelf, it wasn't what I wanted.

A salesperson was walking by and I asked him if they had any other bookcases. He said, "No," and they didn't really sell bookcases in the store anymore. He didn't even pause as he told me this, just kept walking. I don't understand why an office supply store wouldn't have bookcases. I know they are available online but I didn't want to order one.

I left the store and the employees up front were still standing there, having a good old time. This isn't the first time I have encountered unhelpful employees and poor customer service at OfficeMax. It was as if I were invisible. I then went to Office Depot, found exactly what I was looking for, and was even told to have a nice day!

On Friday, I dropped off a pre-paid priority overnight delivery for FedEx containing legal documents. I asked the clerk twice if the package would go out that day for delivery on Monday. I was told there were 2 pick-ups that day, and it would definitely go out. Today, Monday, I received a call from the destination saying the package had not only not arrived, it had never been logged into FedEx's tracking system.

When I called the store, I discovered the package was still at Office Max. I talked to two different people who gave me two different stories, but both blamed FedEx for not picking it up. I had to go to Office Max and retrieve the package to ship it from a FedEx store, because I no longer trusted Office Max. I phoned FedEx to determine whether they actually did make a pickup from that location on Friday, and I was told the pick-up occurred at 6:58 p.m. Do not use Office Max for FedEx shipping! Their lackadaisical attitude regarding the importance of your mail is appalling.

I am currently deployed in Afghanistan and I ordered a camera on Dec. 7, 2011. The site showed the item available and completed the purchase. I checked the site often for shipping updates. Has anyone told Office Max their site would be better served by hiring a high school student than their current team as none of their links work except for the purchase portion? I guess maybe that is their intent. Anyway, I contacted them by email which didn't come from their site and asked them to cancel the order as it was 2 days before Christmas and no updates were ever offered. Their site still to this day says "processing".

You should really think about that high schooler. They claimed it was too late to cancel as it had gone to their distribution center to be sent. I finally received it January 14, 2012. Mail from the states normally takes 8 days top. Thanks Office Max for your great customer service. Never again. You should take a long look at whether you are a customer-oriented company or do you just not care? There are a lot of negative Office Max sites on the web. Why don't you take a look around. Try "Office Max Complaints" in the search queue.

I fell for Office Max's advertisement: "Buy 2, get 1 FREE!" I purchased online 2 Lexmark ink cartridges, expecting to get the 3rd one free. I did not receive the third cartridge. When I called their customer service, the representative told me that "You have to order 3 cartridges to get the 3rd one free." I told her if I ordered three, I would expect to get charged for 3 cartridges. When I order from other companies on-line that advertise "buy 2, get 1 free", I always get the 3rd item free with my order of 2. If I ordered 3 items, then I am not following the advertisement instructions. They are a fraudulent advertising company that uses a play on words that no other company has ever tried to do to me before.

I am returning my purchase. Now let's see how long it takes for them to pick the (bag) package up? The customer service rep told me that Office Max policy for online purchases are that "they have to pick it back up. You can return the items at an Office Max store. They have to be picked up by them and they will call you first."

I told the rep that "Office Max must think people are stupid and I will never shop there again. This is a rip off!" I asked for a "return authorization number" and was told not to write the number on the bag. I said "I was going to write the 'RA number' on the bag because I do not trust Office Max anymore."

So I will have to see what they will do next.

I made a label at my location for a FedEx package. It was too late to have it picked up at our location. I dropped it off at Office Max, and asked if it would be picked up that day (Thursday), because it was a priority next day delivery. I was told they will come back by 6:00, for pick up. I found out Monday, when I came in to work, that the package was still not received by our customer.

After talking to FedEx, they stated that the FedEx driver had been to the store for pick up at 6:22 PM on Thursday. I dropped the package off at 4:00 PM, so it should have been picked up. FedEx says, and I say Office Max is to blame. They did not have it in the right place for pick up. Office Max says we can guarantee, that the driver will pick up. Okay, then why do you have a pick up center? I, and all the people I know, will not be sending any packages from Office Max ever again.

I was shopping for a simple writing desk that I needed immediately. Found exactly the one I wanted at my local OfficeMax. There was no sign on it, other than the slip showing the entire line with the barcode on it. I took that to the front to pay for it, and was told after they went to get the desk, "Oh sorry, that's an order only item." Great, some kind of sign would have been helpful! After looking at some other stores and not finding what I wanted, I went home and ordered the same desk and a chair on the OfficeMax website on Saturday night.

On Monday I got an email that the item had shipped on Tuesday. I again got an email the item had shipped. On Wednesday, the "items" were delivered, only I got 2 (completely different) chairs, and no desk. I called OfficeMax, and was told, "Ok, I started a case on this. You should get a call within 1 - business days with instructions on how we can schedule a pickup and order the correct item." I asked for clarification if that meant they were not even ordering me the correct item until someone else called me back, and was told "correct."

The next day I called again to check about it, and was told again, I needed to wait for them to call me to straighten it out. Now, it's Friday (the 2nd business day) at 5:00 on a holiday weekend, and I have received no phone call. If they had at least said, "Oh sorry about that, we'll order up the correct item right now, you should have it Monday or Tuesday," I would have been annoyed, but satisfied. Instead, I sit with boxes in my living room trying waiting for them to act. I want my money refunded, and I will never shop there again (too bad, I was definitely a frequent shopper).

I stop at Office Max on December 26 around 6pm. My nephew is gong back to college and needed to mail a package. I asked Carol the cost and information for this shipment. Her reply was, "I don't know. I can't give you an idea of the cost until I put the package in the scale. We don't do ground shipping." I told her that my husband just did ground shipment from California. Then she said, "Go to the airport. I haven't done that and I don't want to be the first one to do it." This person needs another job. She doesn't have any idea of anything and is making Office Max and FedEx lose customers.

We left very disappointed but very happy to give our business to UPS. The clerk was very professional, was able to give us the cost even student discount and precise information for our needs. I will never recommend or return to Office Max for my mailing needs with FedEx as long as this woman "Carol" or any other employee like her is working there without any knowledge of this business. I would like an email response by a manager or person in charge from FedEx and Office Max. No phone calls.

Wow! I spent 3 hours trying to order on Black Friday, finished the order several times, put my credit card number in and nothing, over and over again. I contacted them the first time. I was told, "Put your order in again". Well, the $299 computer was sold out. I emailed them again and asked for a supervisor to contact me by phone. About a week later, I received another email saying that their site was not working properly on Black Friday. That is the last I heard from them. Their whole ad was bogus, what a waste of time. I will never give them my business again.

Black Friday Online Experience: Just like another customer found out, I ordered a computer online during Black Friday sale. I received error messages on both attempts. I change to Google Chrome and my purchase went right through with email confirmation and shipping confirmation two days later. Sounded great a computer arrived a week later. Two weeks after arrival of computer two more computers arrive and my account is debited for the computers; No confirmation, no tracking, no notice at all. I brought to box store and of course they gave me the run around. I called customer service from store and they stated they did have server issues and multiple orders went out. She spoke directly to manager to give return information and to debit my account (I thought).

Manager inputs information and says it will have to be store credit. Yes, store credit on computers I never purchased. We went back and forth on the phone and one on one and finally I have to wait for Office Max to pick up computers, get to warehouse, and then they will debit my account. This at Christmas with $650.00 of my non-authorized money in their pockets. I will never work with this company again. Their business structure is pitted against each other. Even when they caused the issue, talked directly with each other, and agreed they were at fault they still would not rectify the situation. This is a very disappointing experience.

I am a severely handicapped person and they sold me a desk and told a friend of mine and I they would set it up whatever way I needed it in my home office. It's on the front lawn in pieces 128lb boxes I can not move or install. Help!

From what I've read from other's complaints, it appears that mine is a frequent problem with Office Max and has been going on a long time. I purchased something listed as being in stock and promised delivery within 5 days. I purchased it and 2 weeks went by before I attempted to reach them. I tried to contact them through the "Contact Us" page on their website. A week later, still no response. I called them and waited about 10 minutes, but was able to speak with someone. Unfortunately, they could not do anything other than provide more lies about when I might get the item I purchased. Frankly, it's not worth the time or headache to save $10.00 and have to deal with these incompetent people. They must train them all to have the same attitude, that "don't care" or "wish I was somewhere else" attitude. I still haven't received a response to the emails I sent. I'm planning to reverse charges on my card and escalate my complaints after 6 weeks have passed. But my suggestion is don't buy from these **!

Restocking fee, Office Max? Come on, you're putting the box out on the shelf or sending back, this charge should not fall back on the consumer! $22.50 from a $149.00 sale? This is ridiculous! You have lost another customer business and I will be sure to spread the news of this idiotic charge. Do not shop at Office Max No. 911 on 619 N Carolina Highway 24/27 BYP Albemarle, NC 28001 or any others! May bankruptcy serve you well! Special thanks to sales associate no. ** and manager, Tim ** in Albemarle.

Buyers beware, liars work at Officemax. Their online ad said the product would arrive in 1-3 days. I called them at the end of day three, but was told that the product will be delivered the next day, guaranteed. I called them back again at end of that day and learned that a tracer takes 5-7 business days, that they do not deliver on Saturdays or Sundays, and that they use delivery services who do not provide tracking numbers that Officemax customer service can access. Read on and you will see that Officemax is a shoddy outfit and that their customer service people will lie and tell you anything to get you off the phone. The $10 you may save shopping online with them is not worth it! Use Staples or Office Depot instead. Because of this, there was a delay of Christmas festivities, invitations, cards, and parties. This was a real bummer during a happy time. They will take your money and refuse to refund it for weeks. Do not buy from Officemax!

They just lost me as a customer due to being deceiving and unhelpful. Their cyber deals are very misleading and you end up not receiving the max points you think you are going to get. They post them on the ink and cartridge pages and then refuse to honor their deal, because I purchased a toner cartridge and they said that is different from ink. Then, they refused to let me speak to a manager online. There was another deal and the points never showed up. Everyone keeps giving me a longer timeline for them to appear. Their in-store personnel were rude, which is why I switched to online, but that is worse.

Our Sunday newspaper advertised Norton Antivirus on sale the week of 11/27/2011. It was half the price of renewing online. I went to the store that afternoon and the salesman refused to sell it to me unless I first brought in my computer for him to check! He wouldn't even show me where it was located in the store, and we went round and round. I told him my computer was fine and that I just wanted to buy the software. He insisted that I bring in my computer, then said that he didn't personally like Norton, but he would fix me up with something good. Bait and switch? And then what? I'd come back for my computer, he'd have loaded something without my permission, and then tell me I had to buy it? I don't think so! I finally just walked out.

I filed a complaint with the main office of Office Max and the AZ Attorney General's Office. I've never heard of a store refusing to sell an advertised product before! Beware of these charlatans. I will never shop there again.

I tried to order an office chair from their Black Friday ad. I made two attempts and received errors both times. I never received order confirmation, however, my bank account has been debited. I emailed customer service and was told that my order did in fact go through and was given an order number. Unfortunately, when I try to track my order, I get a message stating that order number cannot be found. I've made several attempts to contact customer service again and have received no further assistance.

Ten months ago, I purchased a chair for $199 and opted 2 days later to buy the 3 year warranty. The hydraulics in the riser failed and having lower extremity issues, I took the chair back within the original 1 year warranty.

In February of 2011, I bought a combination printer/fax/scanner. About 2 months ago, I started having trouble with the fax. When I called the guy at OfficeMax, he told me to fax them something and it worked. Recently, my scanner went out. I called again and was told to bring the whole machine in. I did. I have health problems and this machine was heavy. When I entered the building, there were three men and one woman. Not one offered to help me carry this machine. Finally, the woman cleared a counter so I could sit it down. One of the men working there would not even look at it. He told me to take it home and call the number on my extended warranty. I told him those warranties were a scam and he proceeded to tell me I was getting it replaced for $11.00. I asked him where my replacement is and he never answered. I had to carry the heavy machine back to my car with no help. I will never shop there again. None yet, but if I don't get assistance soon, I will be contacting the Attorney General.

I decided to buy some items from this store in order to put together a career portfolio including military and college accomplishments. I was tired and didn't have my reading glasses, so I asked a sales rep for some information. He treated me like I was an idiot.

It doesn't matter what his opinion was, but he shouldn't have showed it. He continued to break down words on the products as if I was stupid. He read the words aloud, such as to say them by syllables. I told the assistant manager, but I don't think that he did anything about it.

I told the sales rep lightly how I felt, because I didn't want to lose my temper. After thinking it over for the night, I decided that I'm taking my purchase back and go to Walmart. I also will ask to speak with the head manager.

I don't want to do business with this store until customer service improves. No one should be treated this way. What if a person has a mental condition or a disorder? Each rep should treat everyone respectfully and of value. Seriously, there are many people looking for jobs to support themselves or family and those who don't want to abide by the company customer service policy can step aside to let someone else who appreciate the job step in.

I purchased a computer desk for 217.00 I was in the middle of moving so I had the desk sent to the store. It arrived June 21 and I went there and told them I changed my mind I didnt want it. I didnt have my debit card so they were going to send a check. Now its Aug 8th and I still havent received it. I have talked to there customer service once/week. They claimed to have sent a check to the wrong address. So they are checking into it and guess what I still dont have my money. I will never spend a dime in that store ever again and hopefully anyone who reads this wont either and never buy anything they have to send for. Buyer beware.

On February 21st 2011, I went to purchase a HP laptop at Officemax. The computer being advertised was not in the store but the sales person told me that they can order it for me and I will receive it by February 25th 2011.

Today is March 16th 2011 and I still haven't received my item. After numerous phone calls and emails, they finally told me that they didn't know what happened with my package and that they issued me a credit on March 7th and I should get it in 2-3 business days. Again today is March 16th and still no credit. Now, they are telling me that they are waiting for a refund from their shipping carrier in order to refund me my money.

This company is a big fraud and I urge all consumers to be aware of the lies and not to buy anything from this company again.

On 12/18/2010, I purchased an Acer Laptop computer. It was a display at the price of $436.59 The sales person boxed it up an assured me that it was a great buy and that everything was okay and ready to go. This computer was a Christmas present for my granddaughter. On Christmas, when she tried to turn it on, the main screen would not come on because you had to have a password to get in.

Later, we found out that this computer should have never left the store without the manager's password being taken out so we had to wait a full day to take it back even then the cashier assured us that this should have never happened and that they would fix it and come back in an hour and a half. Again, time went by. On pick up, the manager knew nothing about this matter. Once he found out, it took about 10 minutes to fix the problem. This was my first time doing business with Office Max and it will be my last. I'm just glad I didn't purchase two laptops like I wanted to.

How do I register this computer online? Every time I try, they are trying to sell something. I just want to register it or can I do so by phone? I hope someone look into this matter and in the future, treat your customers with better service.

I placed an order for a laptop and protection from OfficeMax.com on December 16, 2010. I received an email stating it would be shipped on 12/17, and delivered on 12/21/10, between the hours of 8AM and 5PM. I made arrangements to have someone at my home during those hours. At 6PM, I called customer service, and they stated the deliverers are behind it will be delivered. Again, on December 22, I had someone stay in my home. Yet again no delivery. I contacted customer service, and they stated they would put a tracer on it, and someone would call be back. On December 23, I again called customer service, very upset at this point, after all, this is a Christmas gift. I was then told by Amber that the tracer would take 5 to 7 days, because they are behind. I strongly stated this is not acceptable.

This is an expensive gift, and if you have incompetent people, that is not my problem. I then asked if I could go to the store with the email, and get another computer and refuse the delivery when it comes. The answer was I would have to repurchase it. I then asked for a supervisor. I spoke to Page, who stated the same thing Amber did, and I asked why don't you use a reputable company to deliver your items, such as UPS or FedEx. This is a gift for a child, how do I explain not having anything under the tree, because you could not deliver as promised.

Page stated, "what do you want me to tell you?" She also stated there is no delivery on Christmas Eve, so you wont hear anything until next week. I went nuts. I stated, "I don't understand how you people can be so irresponsible". I asked for a refund, and she stated we would not be able to credit your card until the merchandise was returned to the warehouse. So basically, I am out of luck. I then asked for the corporate office phone number. I called and of course was not able to reach anyone. This has caused me emotional damage. I now have no gift under the tree for my child, and I still do not know when I will receive my laptop.

In November I ordered a computer monitor from Office Max. Their site claimed "ships in 1-3 days." After a week went by with no delivery, I got an e-mail stating that there would be a slight delay and that if the delay was going to be 7 days or more, they would contact me. After another 8 days without a word, I called them and they said that the item was scheduled to be delivered "today." After rushing home to receive the delivery, waiting patiently and receiving none, I called back a day later. The girl said that she would put a trace on it and she promised that she'd call back "tomorrow" with an answer.

Three days went by and I did not hear from Office Max. I called back once again and was told by another girl that the promise to "call back tomorrow" shouldn't have been issued since traces take 48 hours. I was told to be patient. Another three days passed without a word and I called back again and was told by a man that Office Max was a "little behind" and that I should be hearing from them "probably tomorrow or the next day. "

Three days later and without a call, I called back yet again and got more of the usual "I'm very sorry for the inconvenience." I registered my displeasure since this was to be a Christmas Gift yet all I was offered was "I understand. I'm sorry. "Have shallower words ever been uttered? Today, just a few days before Christmas, I get an innocuous e-mail from Office Max telling me that "according to their records, the item has not been delivered" and that they were "crediting my account." Attached was an offer to "reorder the item." The monitor in question is no longer in stock locally and now I am unable to get this gift for my son because of the incompetence of Office Max. Next time I will definitely go to Staples of some other reputable and reliable vendor.

Last year, Richard **, the head manager gave my company a donation for $25. I asked for the same consideration with the new store manager. Mario stated he was the manager, said he could help but needed my tax ID information. After I waited the 3-day waiting period he requested, he told me he was too busy and the cashier put me off on another guy as she made plain she didn't want any part of it, as something felt fishy. I later learned the true manager was a woman and the other male managers i.e. Nathan were withholding this information, when even the African American cashier seemed to be rude to me during the last week in Nov 2010.

In October of 2010, I went to the OfficeMax Impress department to have photo note cards made as gifts for my family. I purchased a package of Avery note cards off the shelf. I explained to the clerk behind the counter just wanted I wanted. I brought a thumb drive with me of the pictures I wanted on the cards. The order was as follows: Make seven note cards of each picture (8) for a total 56 note cards. I also emphasized that they were to be perfectly centered on each card. The clerk explained that there would be an additional $1 dollar text fee and quoted me a price of 50 cents per sheet since I had purchased my own. I left everything with the clerk on Thursday and was to come back to look at proofs the following Monday.

Nothing had been done on my return. I sat down with a different clerk and went through the whole thing again (in between interruptions to wait on other customers). The clerk said she would email me a proof later that day. It never came. I had to call again. Eventually, I received the proof but could not tell if the borders were correct so I called again the next morning and told them I was coming in at 3:30 and to have my proofs ready. When I arrived, the borders were off center (drastically) and the text was on the back of the card.

Also, cards that were portrait had text in landscape and the reverse for pictures in landscape. I pointed this out to her. She called another associate to help her who set up all the photos and text in about three minutes and told her to print them out on the note cards. I said I would return the next day. I looked at the cards when I arrived and they seemed to be alright. They tried to charge me a $25 design fee but I refused to pay it. When I returned home and started separating the cards, I found the borders were all uneven, some by as much as half inch.

What started out as a nice memory gift of a family vacation, this past summer turned into a nightmare. I am left with a box of unprofessional note cards that I am too embarrassed to give. On a positive note, there was a comment on my order sheet to "make sure these are not professional photographs I am trying to have copied because they are to clear." All of the Impress staff at this store (I had three working on my order) are all part time after school employees who have not been properly trained. I will have to find another store to make the cards for me. I am already out a box of cards not to mention numerous trips to this store and a multitude of frustration. I will never shop at OfficeMax again.

I ordered from OfficeMax max perks online through officemax.com; liquid paper (6 pieces, 100% back in max perks), sharpie twin tip fine point (black, 6 pieces, 100% back in max perks) and sharpie twin tip fine point (colored, 6 pieces, 100% back in max perks). I have a print out of the add. They are not giving me my bonus rewards for 6 out of the 12 sharpie markers I ordered. I have requested numerous times to get this fixed. This is not the first time I've had problems with OfficeMax advertising. The markers I am referring to above were not the correct price when ordering and I brought that to their attention. I ordered 6 boxes of paper and they were only going to give me credit for 3 on the max perks. I finally did receive my max perks, but it is like pulling teeth.

I purchased a camera and memory card today. The camera was on sale, but not displayed. The clerk had to go to the store room to get one. When he came back, I asked to see the box, I wanted to see what kind of card I needed, etc. He said it was against "policy" to allow me to handle the box, until I paid for it at the register. I said, "I'm not even allowed to see the unopened box?" He said, "No sir, it's our policy." I asked about the memory card and he showed me the one I needed. I bought the camera and card anyway, and went home.

When I got home, the card was not the correct card for the camera. I went back to the store, it's about an hour round trip. The manager said he would refund my money and find the right card. I got the refund, but he charged me $2.25 for a restocking fee. I asked him how he could charge me a restocking fee when it was the fault of the clerk, who told me that was what I needed. He said that was just their "policy".

I wasn't too worried about the $2.25, but it was just the principle of it. (I'm not demanding a refund, although I did ask him if the clerk could give me my money back. After all, it was his fault. The manager did not have a sense of humor.)

He said he'd find the right card for our camera. He found it, but said, "I'm pretty sure this is it. " So I asked to open the package and we'll make sure. He said he wasn't allowed to open it. I asked if he had a pair of scissors, I'd do it. He said I couldn't open it until I paid for it. But if I opened it, and it wouldn't work in the camera, he couldn't give me a refund, because the package had been opened. I was dumbfounded. I asked why, the answer, "It's against our policy."

I finally told him what I thought of his policy and walked out of the store. I bought the memory card at another store. They'll never see me in another OfficeMax. And unfortunately for them, I've got a big mouth and know a lot of people.

I bought a new Lexmark ink cartridge on May 30, 2010 because the store was unable to refill the cartridge I bought in. The cost of refilling was posted as $10.00. The cartridge cost $35.49 without tax. I had this cartridge refilled one time. On September 11, 2010, I went to have the cartridge refilled and the clerk damaged the cartridge when he yanked off the tape covering where the ink comes out. He was unable to refill the cartridge because of the damage. He said, he was sorry and walked off.

I complained to the manager and he looked for another used cartridge to fill but could not find one. I asked him for a discount since I would have to buy a new cartridge and the fault was not mine. He refused to offer me a discount to make up for the damage. I have been a long time customer with this company, however, since this is their policy, I will not shop in their stores in the future.

On 09/02/2010, I ordered moving boxes for my relocation through Office Max's website. As soon as I placed order online, I got the order confirmation email with an order number from Office Max. I expected 5-6 days to get my order delivered, but no updating emails regarding the shipping/delivery for a week. On 09/09/2010, I found that there is no tracking service available for my order in Office Max's website. My order was not even processed or shipped yet. So I spoke with a customer service representative on phone, but she didn't know what exactly happened with my order.

Anyway, I confirmed my order with her and I was told that she released the order again. I will get my order delivered by 09/13/2010 and an email soon regarding the shipping. Unluckily, nothing happened. So I contacted customer service again and found that status of my order never changed since my initial order on 09/02/2010. Totally, I spoke with 3 different representatives of customer service for days, for nothing. On 09/11/2010, still no shipping or tracking. So I called the customer service and eventually canceled the order. I had to purchase the moving boxes in Amazon again with express delivery service because I am moving out this coming Friday.

After shopping around, I found a computer on OfficeMax website listed for $499.99 on sale. On August 17, 2010, I called the local store to make sure they had this item in stock. I was asked for the item number and the sale price. I gave the information to the store associate. He returned to the phone and said yes they had some in stock. I drove an hour to the store on Donelson Pike in Nashville TN. The manager at the store refused to sell me the computer, stating it was priced wrong on the internet and that it should not have been on sale and that the store could not honor the sale price. I notified the manager of the laws against false advertising and he did not seem to care very much.

I showed him the advertisement I had printed off the internet and he still would not give it to me at that price. I had to call customer service. After threatening legal action, they finally called the store manager with me on the other line and made him give it to me at the advertised sale price. As the manager was cashing me out, he told me I qualified for a $25.00 MaxPerks savings on my next visit due to the fact that I spent over $500.00 on this purchase. All I had to do was register for the card and it would be activated in a week or two and I could come in and get $25.00 worth of merchandise for free.

When I check to make sure the card was active and found it wasn't, I called customer service and spoke with Rebecca who informed me that MaxPerks did not apply to computers and that OfficeMax could not honor the store manager's promotion. She apologized and said this particular store is constantly doing this because they get points for signing a certain amount of people up for The Perks Card offer. This company has such poor customer service. They have to lure customers in to their stores with false advertising and fake promotions. I will never shop at OfficeMax again nor will I recommend them to anybody. And if I hear of somebody going there, I will suggest they shop at Office Depot or Staples instead. On top of that, I will be calling the BBB and reporting them. This is lousy business practices. If customer service was aware that the store is known for doing this (per Rebecca), why do they allow them to continue?

The seat bracket has a broken part that causes the seat to rock and crack/pop. The warranty states 10 year replacement. The number of 1-888-833-4148 and email of novimexfashion.com is not correct and I cannot find it. I called OfficeMax and they gave me various numbers to call. Three of these numbers have been disconnected. One number OfficeMax gave me is not the company that made the chair. So, here I am with a 10-year warranty that is apparently worthless.

I purchased a refurbished computer from the OfficeMax website on 7/9/10. Long story short, over a week later, UPS stated they never received the laptop for shipment even though I received a tracking number. After at least a dozen phone calls, I was told that the laptop wasn't available and they were issuing a credit. They agreed to price match another, which was not as nice as the first purchase. The refund on the laptop took over 24 days because I had to prove that I never received the laptop because of the tracking number. My credit was deleted from their system on two different occasions.

The second laptop came, and was damaged, and missing the remote. I returned it, and am still waiting for a credit to my credit card. I was given the option of another laptop that most closely matches the first one, and I ordered it. Now with two laptops on my credit card. It came on 8/10/10 and the WLAN is bad. OfficeMax will only give me the option of returning this one. HP stated that they do no refurbish the OfficeMax laptops, that OfficeMax refurbishes their own.

Stay away if they are not refurbished by the manufacturer. I have made over 30 phone calls on my cell phone since July 9th, and have two laptops on my credit card. Their customer service is terrible! I do not want to go through the entire return process again and have to wait for a credit. I am being charged interest now, due to my billing cycles, on the second laptop that has yet to come off of my card.

This is a comment on OfficeMax's Customer Service. I have contacted Customer Service on three different occasions requesting information regarding their price match. Their web site states that to receive a price match you need to submit a Price Match Request. I have done this, but still no response. I have even e-mailed two of the executives at OfficeMax, and still no response. I guess they do not care about their customers. I suppose I will go to Staples and make the purchase, and forget about OfficeMax.

In January 2010, I went to Office Max and purchased an ACER Aspire 5732Z for $499.99 on sale for $399.99. The mouse I purchased quit working. Files are disappearing. Fonts set at 8 were 14. This morning 08/04/2010, I was extracting files from the zip file. I had been using from my instructor created from school and asked if I wanted to replace the one with what I thought to be the one I was starting. Only to find out that this was not a new lap top in fact it had been used with a lot of previous student files on it in 09/09.

I called back east this morning and they said they would contact the store. They did and when I arrived at the store Erica and Sharon assisted me and said if I could bring the receipts back they would gladly refund the money. I did. When I returned Matt ** was there and the two girls were gone. Matt told me he was looking into this. I would not let him touch the laptop and showed him the properties showing the first access was September 2009 and that they sold me a used laptop stating it was new. He said he would give me another one and download Windows 7 himself. I said No I want my money, here is my receipt, and I do not trust you OR Acer. He refused. I told them I was filing a police report for fraud and would be contacting my attorney. They said, "ok. Our store policy is no returns after 14 days."

Let's discuss OfficeMax's "back to school" specials. You know those ads that read 50 cent Bic, 10 pack of pens, $1 post it notes, etc? Well, those are not true at OfficeMax, even when you show them the ad and the in store sign!

I am a teacher and I was buying $1 post it notes (buy 2, and get a free tote right there on the display), 99 cent OfficeMax college ruled paper, 50 cent Bic, 10 pack of pens. What did they charge me? No free tote, in fact, he needed the coupon then forgot to ring it up, then in order to return, needed for me to go to customer service, but no one was working! Paper for 99 cents - nope $1.49 and he couldn't change the price nor did he believe me and pens - nope they were a dollar too, and even with the ad in front of him and the sign, he said, no they are 99 cents, that is what they are ringing up! And could anyone fix it? No! Was anyone working in customer service? No!

So, here is a frustrated teacher buying supplies for classroom, and lured in with false ads which by the way, nothing rang up right! I was overcharged by $4.50 (even after I tried to catch everything, they still overcharged me on other items). There was no physical damage but I will never be shopping there again! I was 30 minutes in line twice trying to get correct pricing only to be greeted by no help. I will not be shopping there again!

Similar to what others have posted here, I purchased a wireless router and it did not work. I was not informed that there would be any return or restocking fees until I made the return 2 days after purchasing. I was very careful not to damage the packaging and all that needed to be done was to be re-shrunk wrapped and heat gun applied. They charged me 15% of a $100 product and would not budge from corporate policy.

I asked to speak to a manager because I felt that they should have informed me when I made the purchase, just like they told me there was 14 days to make the return, but they did not. They are trying to nickel and dime their customers in this tough economy. They have lost my business and I am going to spend many hours telling others not to shop at Office Max. Walmart and others do not have these practices. No more Office Max!

I went here to simply get my ID card scanned and was told it was cost like $6 (which is a total rip off). Also was giving a lecture as to why they have to scan it in black and white. Asked them to save it to .jpg format. When the young girl with too much attitude asked me if i wanted it saved in .pdf, which I said definitely not. Save it to .jpg. She said, Oh this will take about a half hour. For one simple scan.

So I left and came back. Got my disk and got home. This format was saved in a 2086KB pdf format. Too Grainy for me to use when converted into .jpg format. So I called up and asked to speak with a store manager and got transferred to the morons that work at copymax, who sent me an email with the same grainy resolution. Completely frustrated. Not worth dealing with them again. Will find someone to scan my ID in color. Out the money I spent also since I needed this scan for a job. Was not able to send the ID needed in a timely manner required for position. So this effected me financially.

I ordered a netbook laptop from OfficeMax.com. After receipt, it was determined there was a minor physical defect. OfficeMax refuses to assist me in the matter and will only keep referring me to the manufacturer who refuses to return calls or make the repair. OfficeMax does not stand behind there products and the manufacturers of the products which they distribute. Luckily I am in a position to order significant amounts of office supplies and technology, which I can steer towards businesses with better customer service.

I purchased a camera from Office Max online store it was to be delivered within 1-3 business days. I received the camera 5 days later which was too late for my husbands birthday gift. I had to go somewhere else to buy a new one. When I tried to return the camera I was told that I would have to pay a restocking fee for their mistake. If the product cannot be delivered within the time stated then don't charge your customers a $24.00 restocking fee or dont say it will be delivered within that time. I'll just stick to staples! Office Max [is bad] and is overpriced!

After reading all of these bad reports, I wish I had done so before accepting a job at one of their stores. I have always been a good worker and I have even been offered management positions at some of my former jobs, but now I have tarnish on my work history thanks to incompetence of management. I have a degree in Graphic Design and I applied, was interviewed, and was hired for an ImPress (print and copy) position. I got to work in ImPress for a couple days but then my job designation was suddenly changed to Backstock Associate Electronics and I was forced to do this job for a few weeks. When I asked if I could ever go back to ImPress so I could complete my training there, I was told that I had to sell more MaxAssurance plans to customers before I would be sent back.

During this time I had completed all of my other training, including the 30, 60, and 90 day training. This was all in less than 30 days. I worked hard and tried to do my best to please customers, yet they still found an excuse to terminate me yesterday. Their claim was I had been late 6 days in the first month and this supposedly did not include the 1 and 2 minute late punches that occurred. This is a lie because including those would be the only way I had that many late days. The final late day I only clocked in 3 minutes late. The company would round down if I was 3 minutes over, yet complains if I was 3 minutes late.

On top of all this, they could not find me a position that was closer to home even though I had 5 stores closer to me. I had to drive a half an hour in heavy traffic to get to the store. The thing that I am unhappy about the most is the bait and switch hiring practice. Now you see folks that not only do they treat their customers poorly, they do the same to their employees. Now I am forced to look for a new job and I have a bad mark for the first time on my work history. I am a Navy veteran who has an honorable discharge, so hopefully this will carry me through.

BEWARE! Office Max is NOW charging a restocking fee for their items! And they won't tell you that, even if you ask. I spoke to the manager and got my full refund, but not without a discussion.

Twice I took advantage of returning used ink cartridges from my home printers and my office printers for credit on my next purchase with my Office Max card. The PROBLEM is I never received credit from the last bag full of used cartridges and after talking to their rep on the phone-they don't even have a record of my purchase on file. The cashier I dealt with indept to begin with, but I'me done with this company as they took all my cartridges to refurbish and sell to another unsuspecting customer. STAY AWAY FROM THIS COMPANY-THEY ARE A FRAUD. Simply-they take 20 of cartridges which I bought from them for credit on a future purchase, but it never showed up with my account. This has happened twice and I'm not going to be around for strike 3-you're out!

Purchased an office chair that broke in less that 2 months. I had registered the chair on their website and still have the email I got from them saying it was registered. When I went to the site to file a claim, surprise, no chair registered. The woman I talked to told me they would reimburse for the chair and on that I went and purchased a new chair. When I spoke to them again I was told no, I have to get the chair repaired by the manufacturer. So now I am stuck with a extra chair that I have no use for. Every single person I talked to at the company tells me a different story.

I purchased a cartridge and printing paper for my Kodak EasyShare printer. The cost was 43.00. When I got home, I realized it was the wrong type of cartridge. I did not open the package. I did not immeditately take the purchase back, but when I did, along with the receipt, I was told since it had been longer than 14 days, there was nothing they could do. Their policy is 14 days for electronics. Is a cartridge and paper considered electronics? I was out 43.00! I was told I could possibly donate the cartridge to charity and get a receipt for my taxes. I will NEVER go back to Office Max. This particular store is never that busy anyway, so you would think they would try to keep every single customer that walks in their door!

I'd bought the double pack of LC 41BK brother print cartridges. After using one of them my printer broke and would've cost more to fix than to buy a new one. SO I returned the single "unopened" box with the receipt. BECAUSE I didn't have them both. they would not refund. I will be buying all my office supplies at Amazon and Staples from now on!

He said to come back the following day so, the manager could take care of it.

Something do not sound right to me so, I went home and called the cooperate office customer service line. I spoke to Gail she informed me that office Max policy of return was 30 days and that the asst. mgr. could have help me and told me to go back to the store and speak to the asst. mgr. that he could take care of the problem. Come to find out that the associate that I was talking to was the asst. mgr. He informed me that the wraper had been open. And the cartridges were different and they did not have the office max sticker on them. That is exactly what I was trying to tell him that these remanufactured cartridges were not remanufactured. That they were just wrap up.

So now I am out 60.00 dollars and have no ink cartridges. To me this store is stealing money from their customers. They know that they can get away with it because customer will not do anything about it. They are making millions on robbing people this way. I was duped. I think I was robbed. The economic damage I have is that I am out money and my time. Emotional distress that a store can steal money from people and we can not do anything about it.

Scot

Don't buy from Office Max! They rip you off. You pay more for their "off brand" products, than the brand names at Wal-Mart. I was refused a price match from the Office Max, where I bought these labels. I bought the Office Max labels, because I thought they were a better deal. I ran low on labels, and instead of driving in to Office Max, I went to Wal-Mart, which is closer to my home. The labels were cheaper at Wal-Mart, for the name brand, than the Office Max product. I don't appreciate reading your policy, taking the items in for a refund of amount overcharged, to find that you do not comply with your posted policy. I called Office Max customer service, and was told by Deana (5:35 p.m. at 3/24/10) that what I read on the internet doesn't apply to every Office Max store, because the local owner determines their own policy. Again, I've priced checked it for you. They do not stand behind their price match policy, and you pay more for their brand, than the brand name at Wal-Mart. They have no regard for their customers. They really don't care if you come back to Office Max or not.

I bought a laptop right before Christmas at Office Max. Unfortunately, the laptop has defects, including the DVD drive that does not function. I called Office Max corporate office to find out their holiday return policy. The customer service told me "14 days after Christmas". On Jan 5, I brought the laptop to the store at Union City, CA, where I purchased it originally. Greg **, the sales associate who sold me the computer told me that I did not purchase the extended warranty he tried to sell to me. So, he did not have time to deal with me. When I asked to talk to a store manager, he told me he is the man. I asked to get his business card and full name, and he told me he does not have a business card ,and never give his last name to anyone. This is very unusual and unprofessional.

Later, I found out Mike is the store manager at Union City. I went to their Fremont store to give it a shot. Chris, the floor manager offered me store credits first. Since I was told by the Office Max corporate that I could get full credits, I asked Chris to call corporate office to get authority. He called and told me that I could get the full credits, only to return to the original store. The next day, Jan 6, I went back to the Union City store, Mike offered me store credits, instead of a credit card refund, and asked me to pay back other purchases on the same receipt, since I bought some discounted items along with the laptop. I was very upset.

I called Office Max office corporate office again. They told me just keep trying different stores. The return is handled by each store manager. I started trying 6 local stores in the bay area; Redwood City, Sunnyvale, Santa Clara, San Jose, Campbell. All those stores pushed me back to the Union City Store. Only the manager at Campbell told me that I can, one day earlier, he would take care of me. When I finally get to his store, that was the 15th day after Christmas. I cannot believe it. This is the business model of Office Max. Comparing to my shopping experience at Wal-Mart, Target, Best Buy, Office Depot, and Staples, I wasted my time and money. I'm so mad and frustrated. Me, my friends, and families would never do business with Office Max.

Office Max complaint. I purchased a X-Acto pencil sharpener. I tried everything, could not make it work. I took it back and was charged a restocking charge for something which didn't work! I am a teacher and will tell my story all around the school. How about "Make the customer Happy"? Office Max are stupid enough to lose customers for $2.47. I will never go back there again! I can see that I am not the first and last one to complain about restocking!

I got a CD burner from Office Max. It did not have connector cables. They sent us to Radio Shack, which did not have the cables. They referred us back to Office Max. I went to Wal-Mart and got a CD burner. Office Max would not refund my money, and wanted to just give a gift card, which I had no use for. I drove 70 miles round trip, to have an Office Max CD burner, which I can't use. I wont visit again until I get refund.

I bought a Belkin retractable mouse at this store on January 22nd 2010, but found that I already have two similar mice. I did not open the package at all. The original sticker price is still on the retail package. I tried to return this product back to the OfficeMax store and was told that a mouse is considered an electronic product and even though there is nothing electronic on this thing, there is a 14-day return policy.

They just cannot take this back even though it is unopened because it has been well over 14 days since I bought this item. I cannot believe that OfficeMax dares to have this kind of return policy in the 21st century. The first store that I visited in Novi just plain turned me down. I called the store where I bought this item and got the same answer except that the management at the store was not happy with their own return policy as they have received many complaints already. They begged me to contact their corporate office to express my concern. I cannot return the product even though it is not open and remains in its original packaging.

I placed two orders for moving boxes which didn't arrive, but my credit card was charged in full the day I ordered. When I called I was told one order had been canceled and the other back-ordered. (Why didn't they notify me? ) I requested they cancel both orders and refund my money because there was no way I would get the boxes in time. They agreed on the phone to do this, but never refunded my money. Four months later, after dozens of calls to customer service and complaints to BBB and my credit card, they still owe me $60! Now they are claiming they sent the boxes several months later, despite the fact no one was living at the address at the time!

Beware of Office Max Return Policy and their rudeness. I purchased an office chair two days ago, and did not open the box. I happened to be at another store, and saw a different chair that I liked better. I attempted to return the chair (unopened box) to Office Max, and was told that there was a 15% restocking fee by the cashier. I asked to speak with the manager (weekend), asked where that was published as their return policy was pasted on the counter (with no indication of any restocking fee).

After a few moments, he referred to the back of the receipt which states "A restocking fee may apply", with no indication what products it applies to. I am aware of retailers that have restocking fees for computers and technology and open boxes. If the return policy was clear about "restocking fee", I would not have purchased the chair. I will return to Office Max on the Monday morning, and speak with the manager of the store. If the manager insists on the restocking fee, I will contact the corporate offices, and if this is not resolved, they will have lost a customer, as I will not step foot in their stores again.

I bought a file cabinet from Office Max on Jan. 24. It arrived on Jan. 26. I only recently got it upstairs and opened the box and could see the cabinet would be too flimsy. I called Office Max to return it. They said it was more than 14 days and they would not accept the return even if I got another more expensive cabinet in place. They said they have received too many requests for returns. I just want to warn others not to use this company. Their return policy is the worst I've ever seen and I wish I had done my due diligence beforehand.

I have been researching online for a good chair for my computer. I found Office Max's website and found a great looking chair for $89.99. I purchased the chair online, and was told it would arrive in 1-3 days. Four days later, I get a note on my door from a company called PCS stating that they had tried to deliver my chair and that no one answered. I would have to call and reschedule delivery and when I did, they told me the chair would be here at 4pm the next day. 5pm rolls around and, finally, they arrive.However, the delivery guy was driving a really small black pickup with a canopy, no sign on his truck for which company he was with which I found very odd.

I signed for my chair and had my son bring it upstairs. I opened the box and started to unpack the items to assemble the chair, when I opened the box for the stem of the chair, a piece of plastic fell out. I pulled the item out to find the whole top was cracked and unusable. So I called the number for customer service only to get somebody who sounded like a kid. I explained to him what was wrong, and he asked me for the shipping number, so I took the order slip that was taped to the side of the box & in my frustration again asked which number he needed, the reference number or the invoice number, because I didn't see anywhere where it said shipping number. He answers yes, I asked again, which number do you need? The reference number or the invoice number?

He then tells me that I'm breaking up and he can't hear me. I could hear him just fine so I repeated my question on which number he needed. Finally, after giving him the invoice number, he places me on hold and sends me to another person. I tell her what the problem was so she places me on hold for about 10 minutes to schedule a pick up & exchange date. I asked if they can't just bring me the part that is broken, but she says that they have to exchange the whole chair.

I ask her when they will be able to do this and instead of giving me an exact date, she tells me that it will be within 1-3 more days. So now, I have to wait at home again so I don't miss them when they come to exchange the chair. Why can't they give me and exact date & time? I thought that was what she had put me on hold for was to schedule a date & time to exchange it.

So far I have to say I am not impressed with their customer service skills, not only did the first guy I speak to sound like a kid in high school that had no idea what he was doing, but then the second person not giving me an exact date & time to exchange what should have been in brand new shape to begin with.

I called in to purchase an HP Photosmart Printer ($359.99) and memory for my computer. I gave the product number over the phone. Because the store closes at nine pm, I used my cell phone. As I walked in, the associate was unaware that I just arrived at the store. And I heard him say, "I don't know what the (inaudible) need and just put the phone down," as if knowing that I was a Black American who didn't know what I was talking about. I was upset about it, yes, to be treated with this in 2010, disrespected rather than apologizing.

They took me to the alley of the memory with no clue what I was answering for. I suggested I would like to look up the product before you tell me fend for yourself. I cursed him out. I asked for the manager who rather told me to calm down. I cursed again. I don't believe this. I was ready to spend 500 dollars and I was being treated as if who cares. Only when I said I was writing corporate that I got bad customer service. I'm so upset. I'm not going to bother editing this text. I will never go to OfficeMax again.

This is in reply to my complaint filed on December 24. 2009. I went back to the store for the 3rd or 4th time to have my ink cartridge filled after several times of getting it not filled and someone else's broken one. I thought for sure after the complaint they would make sure my ink cartridge was correct. But they gave me another broken ink cartridge; this one will not even print as it makes my printer flash "replace ink cartridge".

I gave up with Office Max and went and bought another ink cartridge on my own at another store and guess what, it works perfectly. I can not believe after everything I went through Office Max, the manager was not there to assist and make sure I received one that worked. Actually the ink cartridge was from 1997, 4 years ago. Unbelievable! I'm out money but learned a lesson. It's worth the drive across town to go to the other office supply store. I lost work, and lost money.

I went to Office Max on Jan. 10 to purchase a desk that was advertised in their sale flyer. At the store, I found a sales clerk and gave him the slip to purchase the desk. After spending a few minutes in the back room, he came back and complained to me that the box was too large and heavy for him to move, and it was under several other boxes. He gave me the sales pitch for having it shipped to my house, basically because he was unwilling to lift it. Even though I wanted it right away, I got tired of listening to him so I agreed to have it delivered to my house via 2 day shipping. "If anything is wrong with it," he told me, "just call this number on the receipt."

When it arrived two days later, my husband & I started assembling the desk, only to find that the desk top (which was at the bottom of the box) was broken. I immediately called the number on the receipt as directed. The man I spoke to told me that because it was still within the store's 30 day return window, I would need to bring it back to the store. I asked if I could just bring the damaged piece, and he said, "no, you have to bring the whole thing." So now I have to disassemble, repackage, and load a desk that was too heavy for the sales clerk to move? And bring it back to the store?

The next day I went into the store to talk to the manager. He then told me that there was nothing the store could do because it was the delivery center's fault. He said he wouldn't exchange the desk, because then "he'd have to eat $200." Well, guess what, so have I .because I now have a desk I can't use. He told me to call the Delivery Center even though I already had, and gave me a different phone number.

When I called the number he gave me, it was a random lady at Office Max, who had to transfer me to Customer Service (it was not the Delivery Center). The customer service rep I talked to said that I would have to call the shipper directly, because it was their fault and they would have to pay for it. He gave me yet another phone number. Upon calling that number, I reached a company called "Box Deliveries. " The woman at that number said they didn't carry desks, and had nothing to do with Office Max. Then she hung up on me.

So today I called the number and asked when I could expect my part. Guess what, it's on back order. The rep had no idea when I would receive it. Honestly, I don't anticipate that I ever will.

Our next plan is to disassemble the desk, haul it back to the store, get our money back (hopefully), and never shop at Office Max again.

We purchased a small video camera for a Christmas gift, and were told that we could return it only up until 14 days from date of sale or, since it was a present, 14 days after Christmas. Due to our terrible weather, our family did not get together until January 1 to open presents. We tried to return the item today, January 14, and were told, "So sorry, no dice, nice knowing you." We paid for this with a credit card. Is there anything we can do to get our money back? The box was opened but the item was never even removed from the package.

I placed an order over the phone with a representative. I had called 2-3 times after placing my order to confirm that the order was placed and will be processed and was assured that. I had checked their website on January 13, 3 days after placing the order, only to see that it says "back ordered". I called OfficeMax and they told me that the order has been cancelled. I was never notified, and I do not want my order cancelled. To top everything off, the last person I spoke to was a supervisor named Joanne who was very rude and screamed at me.

I ordered that specific model for the features and price. Now I am stranded without a fax machine.

I have been shopping at OfficeMax for years now, but in recent times the store in the city of Vallejo CA has the worse sales associates I've ever came in contact with. On December 28, 2009 I purchased a file cabinet in addition to other office supplies. When I got home I realized that I had purchased the smaller cabinet in error after opening the box the sliding the contents out. My husband put the hardware back into the box and I had gone back to OfficeMax to purchase the lateral file cabinet I had originally wanted. The sales clerk who helped me this time was very rude.

After I handed her the merchandise ticket, she smirks at me and said that there's been too many customer returns and why can't customers makes sure they're purchasing the right item before checking out. I was appalled. I said to her it's after Christmas and there are going to be returns, whether you like it or not. Furthermore as long as a customer has their receipt and the product is being returned in its original condition, it shouldn't be a problem. Then she gave me a look of contempt. I completed my purchase and later on I called the corporate office of OfficeMax with my complaint. I soon received a call from the store manager of that location and he assured me that he would get to the bottom of what had happened.

The next day when I returned the cabinet purchased in error, I asked for assistance with getting it out of my car. The clerk smiled and asked me to wait until he rang up a customer or two, even though I was the next person in line. I then went and asked another associate to help, who immediately retrieved a dolly-truck and got the item out of the car. I later called the store with a question about assembling the cabinet because it proved to be a bigger project than I could handle. This particular associate said that, no, once the merchandise has left the store, a customer couldn't bring the item back for assembly. I then asked her to double check on that as I was offered that service at the time of purchase. Without responding, she placed me on hold. After 3 or 4 minutes, the call disconnected. I called back and repeated my request. After holding for almost 10 minutes, I hung up.

I will not be shopping at this particular store ever again. I rather travel 25 miles to another city to shop for office supplies. The customer service at this OfficeMax is the worse I ever encountered. It's obvious that the people working there don't fully understand what customer service is. Most of the time there is only one checkout lane open filled with customers while sales associates are just standing around talking. I have had several other related incidents at this store, but I refuse to let this one go. It's time that something is done about this. There are plenty of responsible, reliable, customer-friendly people who would be more than willing to work and do a good job at it.

I hate to see people lose jobs during these difficult times, but some people just don't deserve them. A job is more than just collecting a paycheck. Bad customer service can be damaging to a business. Thank you for reading. This resulted to inconvenience and unnecessary stress. I am a dialysis patient and I have lupus. Situations such as this are really upsetting for me, which can result in me being hospitalized.

In February 2009, I purchase a new HP computer from OfficeMax. I also purchased an extended warranty at that time. Shortly afterward the computer started shutting down when it got ready. My husband called OfficeMax and they told us to call HP that the warranty was with HP and not them. We called HP just to be told that our warranty was with the store; of course the store would not do anything, so we called HP back and told them what they said.

So HP went through this step by step direction to reboot the computer. We did that the computer work for maybe a few months and then it started the same thing over again. We called HP again and they told us that we needed to call the store. It ended back with HP and they told us that we had to do a total recovery and that we would lose all the information stored on the computer--this was a big inconvenience. We lost everything!

However, the computer did work a couple more months and yet again it crashes to the point we cannot reboot. Of course my husband took the computer back to the store again and they told us to call HP, again! This is sad; then he calls HP again and they tell him how to take the computer apart and that it needs a new hard drive. This should not be my problem. That is the reason that I buy warranties, so I do not have these problems. Someone needs to get with OfficeMax and get their stories straight on who is responsible. They could be giving away stuff with warranties and you will not go in there again. This is really sad. Please, any help that you can suggest on how to get this situation handle would be gladly appreciated.

I went in to have my ink cartrage refilled. I went upto the refill counter and said I would like to have my ink cartrage refilled he Gary replied yeah if it will even work, I replied it should it is a new cartarage he gary replied yeah thats what they all say. Which I had bought it new and it would be the first time being refilled. So I just walked away I browsed around the store looking for a christmas gift for my mom. I came back to to pick up the cartarage and he was cashiering at the checkoutline. He eventually walked over and rang it up and out I went. I had to work the next day and on the following day sat down to print my work and realized the ink cartarage was not working I tried a few more times and decided to take it back to the store I live right around the corner I waled in and there was gary I asked him if he remembered me I had just had my ink cartarage filled and it was not working.

He said yes I look familiar then He sprayed a solution all over it and put it through the machine to test and replied it was empty I replied Isee then it was never filled. He gary replied I highly doubt that. He's calling me a liar. so he reached in the drawer pulled out another same number ink cartarage which I thought was weird it was used and open. He ran it through the machine after spraying it with solution and said see this one is full but i noticed on the test strip it was all scratchy ink looking which makes sense because thats how it looks on my paper when I print. ITS obviously broken! Not knowing at the time cant believe he was that rude to be pretty much saying I'm lying and some other sarcasum. I go gome and the next day put it in my printer to try to do my same work that should of been done days ago and guess what it's printing all scratchy looking.

So I call Office Max and a woman answers the phone I tell her the story and she replies well were closing and says hold on and passes me off to some kid by the name of aaron. That has no idea whats going on. He just says come in tomorrow at 10 were open. So why I can get another bad ink cartarage be called a liar and be given another brokjen unfilled ink cartrage. I can believe the customer service at this store.

I called the Knoxville,TN North store on Tuesday, Dec. 22nd, 2009 at approximately 4PM. I was inquiring about an executive office chair that was normally $100.00 which was advertised at $49.99 in the Sunday sale flyer. I live about 20 minutes away and wanted to be sure they were stocked so I didn't waste a trip. I wasn't able to go to the store until the next morning. When I called to check the item, I was put on hold for about 6 minutes after giving the young man the SKU number. He got back on the line with no apology and told me they had "plenty" of the chairs. I asked him if they were boxed and he said yes.

I drove over to the store this morning as planned. I have bad knees and use a cane so I trudged to the back of the store and found the display chair. A clear envelope contains a slip that you take to the cashier to pay for the item. There were about 6 slips left after mine. I walked back to the front of the store and gave the cashier the slip. She scanned it and said, "we don't have this is stock". I told her that the young man last night stated that they had plenty. She very bluntly said, "well we don't. Sorry". and that was it. I started out but turned and said there were several slips on the chair. She said the slips don't mean anything. Why the heck do you keep them if you don't have the item?

Wonder how many more people trudged the round trip and found out the same thing. A "Sold Out" sign would have been nice too. Oh well, I won't be shopping there any more since their attitude isn't what I would call "business like". Sorry OfficeMax.

I bought a Digital Cannon camera and took it home for my wife she opened it and tried it out and the inside pictures were bad so I took it back the next day and they would not take it back,I even had bought the Max Assurance on it. they told me no returns on camera's unless defective. I told them that the pictures we bad so it must not work right they told me to send it back to cannon. I called office max corporate office and was told the same. I have checked with Office Depot and they still allow returns for 14 days on cameras

I purchased a digital camera and an office chair on 11/27/09 (black friday ad which drag me in), opened the box and feel the chair (as there has no floor display), I feel the cheap fake leather material, so without assembly, I decide to return; same as for the camera, opened the package and don't like the cheap quality, so I repacked both items and put in my car, I finally got time on 12/13 to visit the same store to return both items, the store associate was very polite and trying to help but she said she need store manager approval, a few minutes later, a guy claims he is the store manager came and simply said they do not allow open box item to return, but I explained to him that without trying how I would know the item work for me, but he simply show cold face without any smile and respond again with "no".

Finally, he only agreed to allow me to return the office chair but not the camera. What I want to complaint to Office Max and that low class store manager is that, for sure you can have your store policy but that have to be specify when purchase (e.g. office depot will told you and put a sticker on the product said no return after open or no return after 14 days), I just feel like Officemax is trying to cheat customer and put small working on the receipt and think that someone will be get hooked. Plus, they probably more training on customer service of how to talk and explain to their customer, that guy who claim he is the store manager is not even qualified for warehouse man.

I purchased an HP G60-4420M-B laptop bundle on 11/29/09. I was told they didn't have one in the store, but there were 3 in the warehouse and they were going to ship it to me. I was to receive it no later than Wednesday of the following week (in fact, my receipt also says I'd have it in 3 business days). Nearly a week after I was supposed to have received it, I called their customer service number on the receipt. Chris told me they didn't have any more in the warehouse and that she'd enter a backorder ticket before she left work on Friday of that week (12/11/09). I was to receive a phone call within 24-48 hours of the ticket being entered.

On Tuesday 12/15/09 I still had not received a phone call so I visited the store and talked to the manager, Eric (please note that Eric and Chris were both as helpful as they could be given the situration). Eric called the customer service line and we both waited ~45 minutes before starting to talk to a representative (Barb). Barb told us that there were several of these laptops on backorder and they "hoped to ship them on Monday". Eric said that there very well may have been 3 laptops at the warehouse, but there could have been 40 orders for those 3 laptops, which tells me that this system will likely have more upset customers that didn't get what was promised to them. At this point I had been lied to twice (I'd have the laptop by 12/2/09, and they would be calling me by 12/15/09).

I asked if there was any way they could overnight the shipment and was told that is not their policy. So there was no guarantee I'd have the laptop by Christmas. I asked if I could get an upgrade or a similar computer for the same price. After another 15 minutes on hold Barb said she couldn't do that. My options were to hope they actually shipped it when promised or cancel my order. I decided to cancel the order. After another 20 minutes of waiting for the manager to get through to cancel the order I told him that I could probably call my credit card company and cancel the order faster than he can get things done. Sure enough, I got through to my credit card company before he was able to talk to anyone. I did, however, find out that I had not yet been charged for the laptop. I wouldn't be charged until it was shipped. I left the store to go to look for another laptop to purchase. 30-45 minutes later my wife told me that Eric had called to say my order was finally cancelled.

I purchased a HP 3-in-one 4280 printer and Hp color ink and HP black ink to use with the printer. The printer did not work, I tried to return it along with the ink, and although I have a valid register receipt dated with-in the time allowed with no damage and unused ink packages they refused my refund and told me to leave.

Twice in the last year I have ordered advertised technology items from the Office Max web site. I have received initial confirmation that the order was complete and would be shipped. I subsequently get an Email from Customer Service indicating that my order has been cancelled because the item is not available for delivery in my market at this time. When I call I am told that the items are available in other markets, just not mine. Failure to provide items agreed upon during web transaction.

From the Officemax website I purchased two 500GB Toshiba Hard Drives for the advertised price of $39. I received a confirmation email that my order was received and was being processed. Two days later I receive an email stating that their website ad was a mistake and they are not responsible for typographical errors. The email wasn't even from an individual but from the "OfficeMax Customer Service." It took two days to realize that an error had been made? I was quite surprised that there was no attempt to appease disgruntled customers (of which there were many) with any sort of coupons, discounts, etc. as an acknowlegment that they regretted their error. Lastly, the way their cancellation email read, it was the fault of a computer pricing program rather than one of their employees. All in all, the very poor handling of this incident has put me off to this company and I wanted to go on the record that company's like this do not deserve to be in business and will most certaily lose their customer base. They've lost this one for sure!

I brought 4 hard disks which were on sale on 11/22/2009 with order numbers 1) 630020785 2) 629936175 and to my surprise after 2 days they say that the orders have been cancelled and they have sent me the following mails.

"Dear OfficeMax Customer, Early Sunday morning, a few items were briefly displayed on the OfficeMax website with incorrect prices that were inadvertently generated by an automated pricing program. As is standard practice by all national retailers, OfficeMax disclaims offers from typographical errors. Your order 629936175 included item number 22133816, a Toshiba 500GB USB 2.0 Port External Hard Drive, which is an item that was inadvertently shown with an incorrect price. The correct retail price of the Toshiba 500GB USB 2.0 Port External Hard Drive is $149.99. This product was incorrectly shown with a price of $39.99.

"Because the incorrect pricing is a typographical error and not a valid offer from OfficeMax, all orders relating to the incorrect price have been cancelled. This includes your order noted above. It is important that you know that this cancellation also affects any additional products that were part of that order. No products included as part of that order are being processed for transaction or delivery. While we deeply regret any inconvenience this may cause, we ask that you either log on to OfficeMax.com or contact customer service to reorder any of the items from the above referenced order...."

Invoice Number: 630048251. OfficeMax canceled the order after sending a confirming email. The Toshiba drive was priced at #39.99 on the web. They now claim it should have been $149.99 which is higher than the $99.99 normal price on their web page. OfficeMax claims the price is a typo created by an automated program and canceled all orders including this item. They either don't check their web pages or use false pricing as a lure. In either case, you may want to avoid using OfficeMax.com

I had made a return of some merchadise that I had purchased. After the return was completed, the manager runs up to me and says that he is going to void out the gift card I recieved for the return. I asked why and I was told that because I had made a return there once before then I was not able to make anymore. I asked how could he just undo something that had been done and he said because he was the manager and he could do as he chose.

I then asked for a district manager or someone but instead of him giving me a number or name, he asked me to give him back the gift card, I refused and then he called his loss prevention department and reported me to them. I asked him his name so I could report him to the Office Max corporate office and he only said his name was Terry, he refused to give me any other information like a last name.

I also was refused my merchandise that I had returned. I was told by another associate that perhaps had I given Terry back the gift card then I would have gotten back my merchandise. I was then told that someone from their legal department would call me and let me know if I can get my things back, and also let me know why my gift card was voided.

This started back in Aug 2009 when I purchased a printer through officemax. I had issues with the printer had bought the warranty and then within a month had a problem with the printer and they had told me their warranty would cover me but only to find out that was a lie. I had to go to HP, the maker of the printer for the first year. I tell the manager that is not how the warranty was explained to me and he said that his employees would not explain it any other way (pretty much calling me a liar) without using the word and did everything he could to dismiss me and get me out of the store.

I left the store and then felt, no, that was not good enough and wanted to call his boss. When we walked back in we found the manager and the cashier up front with their backs to us talking, laughing and making fun of me. When the cashier saw that I was behind them her face dropped. I took his name and called corporate officemax from the parking lot as I was outraged. Adam was the first to take my call. He said that a district supervisor would call me.

That was the beginning of august, 2 weeks later nothing, I called again, spoke with stacey, again told the same thing someone would call me. This went on and on from August until October 2009 when I finally got someone to listen and call me. Her name was Kerry. She and another gentleman attempted to help me and just when I thought all was grand, all wasnt.

The new printer they gave me broke in a day. I emailed and called right away to let Kerry know of the issue and left a message. A few days went by and I heard nothing. So I called her again. The phone number had been disconnected. I email her, the emails came back as undeliverable... she was gone! Then I found a new number to call and I spoke with a Randi, she seemed very helpful and friendly and seemed like she wanted to resolve my issue and saw all the notes that dated back to August as I sit here in November writing this. I get a phone call the next day from a man who called himself Bob and stated that he worked for the "executive" customer service department. He could have cared less, no apology, no nothing. In fact, this man had the nerve to tell me that they never should have given me a new printer to begin with and that I should be stuck with the old broken one. I could not believe what I was hearing from a company representative!

To sum it up he pretty much had the nothing we are going to do and I said I would write the company and he said he would love to write back and hung up the phone.

So now I guess I have learned over the past 5 months that OfficeMax is not a company to deal with.

go on line and request the free upgrade from microsoft. When I tried to register my request I was informed that my computer did not have the eligible version of Vista on it so I was not able to process my free upgrade. I contacted the manager and was told they made a mistake oops!!! So my options are to return the notebook for a refund or file a complaint for false advertising.

I just got off the phone with your customer service representative Jessica and Im terribly disappointed with your store policy.

When I spoke to Jessica she stated that it was store policy (which was not printed on my receipt when I pre ordered on-line) that once the item is return they would not resend it, or that I would now have to pay full price for them to send it out to me again. She did offer me a 20% discount, but you have had my $149.97 (I order of 3 Window 7 programs) since 7/7/2009. If you handled business correctly this is what should have happened.

Your company should have notified us that the shipment was going out. Most on-line companies notify you the day they are shipping an order to you and when you can expect it. They also give you a tracking number so that you can follow the movement of your order from place to place. If the product was returned you should ship it out with a smile and not tell me that it will go back in stock so I now have to repurchase it at the present price.

To charge a customer the present price after they waited 3-1/2 months it wrong. Especially since the reason we were not home was that they were on vacation. What ever happened to customer service and customer satisfaction? I am displeased with the way you do business and I will mention this to everyone I speak to. We also plan to post this incident so everyone can be warned. Remember, there was nothing on our receipt telling us that if we missed the delivery thats IT, you will now pay full price.

I feel you should review your shipping policy and should have honored my original purchase price of $49.99 for each program. I in good faith decided to purchase these products from you and in return you slapped me in the face. Not good for customer relations. I will no longer do business with Office Max. I have made arrangements to get the product from another vendor.

I had a coupon for $10.00 off at Office Depot. The closest Office Depot to us is about 2.5 hours away. I researched Office Max and they state they accept competitors coupons. I tried to use the coupon and was told they actually don't accept competitors coupons. So I wrote to customer service via their website.

This is what I wrote: "This is regarding a coupon for $10.00 off a qualifying purchase of $30.00 or more. I took this Office Depot coupon to our local Office Max because your company states 'We accept competitor coupons: Bring in another retailer's coupons, and we'll honor it'. Well, in Elko Nevada that is far from the case. I was told I could not use it there because it was not an Office Max coupon."

And this is what their rep, Chris Mobily

OfficeMax Customer Service Direct/Dotcom/Retail Rep, had to say about my inquiry: "We do apologize, but OfficeMax does not match competitor's coupons. Please sign up for our MaxPerks loyalty program to receive future OfficeMax savings and coupons. To sign up for our program please visit officemaxperks.com".

Ironically, I am a member of the Max perks program and have been trying to get my points/credits straightened out for about 10 months now. That issue is for another post.

As of today, 10/27/09, their website still states:" We accept competitor coupons: Bring in another retailer's coupons, and we'll honor it*. *See your local OfficeMax store associate for details". This is from the Office Max website page addressing "Every Day Values"

On March 7, 2003, I bought a Hewlett Packard Pavilion 514x-b with Windows XP for $699.99 including the purchase of a 3 year warranty for an additional $129.99. It worked okay in the beginning with few problems, but right after the 3 year warranty expired, I had major problems. I had a black screen and Windows XP would not load at all.

I called OfficeMax to see what I needed to do. I spoke to the salesman that waited on me at the original purchase time and he told me that he worked on computers. So, I asked him if I could get him to see what the problem was. He said yes. So, I hired him to come to my house and check it out. He reprogrammed it with Windows XP Professional. He ended up having to come back the second time to work on it with a cost of $60 each time. It worked okay again for a very little while before I started getting the error messages again.

Then, a popup on my screen at startup said you may a victim of counterfeit software or something to this extent. I couldn't get any of the necessary updates to keep the computer running correctly or up to date on anything, but kept using trying to use it. The updates reminder would pop up, but when it come to actually doing the update, it would not complete it. It would freeze up very frequently. It would not play my dvds anymore. I couldn't play any kind of video clips online and some music files would not play. It was error message after error message. Everytime I shut the computer down or we had a power failure, every file in my documents folder was gone when I restarted it. This was the most disgusting part of it all because it caused me to lose some very important files.

Finally on Sept. 21, 2009, I had more problems with it. It would not load Windows XP again. I've had more trouble with that computer than anyone I know. So, if there's any help available, I honestly feel like I should have a part in it. It's really made me very dissatisfied with the performance of the Windows XP.

I wanted to return an unopened shredder 3 weeks after I purchased it. The supervisor rudely told me that "I'll be getting a gift card" Of course, I said why? Well, he said there's a 14 day return policy on electronics. It's a shredder. What exactly is the big deal? Well, I asked to speak to a manager. He came and rudely said "The return will be whatever the system says to give you" I got the money returned to my credit card, but he insisted on telling me the return policy with a rude, obnoxious attitude.

Terrible store, never going again, sticking to Staples where they have written return policy but utilize common sense when implementing it.

On 7-31-09 I went to this store to exchange some ink cart. from my printer(that is another story!) and to purchase some software. While at the checkout, the cashier stated many times over how slow their system was even though they supposedly went through upgrades. Anyway, he was having trouble processing my check. After several tries, he told me he was sorry but that it kept coming up "declined". I took back my check and then paid by another means.

So, I then drove the 25 miles back home to contact my financial instition as I thought perhaps someone accessed my account and cleaned me out! But, the bank told me no, that they couldn't see what the problem would be as there was PLENTY of funds. I got on-line and filed a complaint to Office Max. They sent a reply on-line that they would check into it. I got a call on monday from Dawn - mgr. from the store. Her explanation was that the check verifier they use didn't have enough 'information' on me to process the account. I told her that I have had the same account for over 20 years and have used checks there before. She checked again and did call me right back, but stated she would need a copy of the check and other information so she could give to the company. I told her I did not want to be passing that info around!

I explained that because of what happened to me when I checked out, I thought something criminal was done to me and I had to go and investigate it. What alot of trouble! She had wanted me to call the verification company they use so I could check it out with them. I told her I didn't feel that I had to go around and 'beg' a store to take my business. I asked her, "Aren't you even going to offer me a gift card or something for all this hassle or to keep me as a customer?!?" She reluctently said she would mail me something, but didn't really want to as she thought I didn't want to shop there anymore". What a hassle!! I asked her if this problem has been happening to other people? She said she didn't know. Wish we had more different places to go and give my business to.

I purchase an RCA cordless expandable phone set with 2 additional remote handsets from OfficeMax 6/23/09. The remote handsets wouldn't sync up with the base. I called RCA for trouble shooting help and was told to return the set for a replacement. I called OfficeMax. They wanted me to wait for a call back from someone at OfficeMax who might be able to help me with troubleshooting before I returned the phones. That person game me several numbers to try at RCA all of which referred me back to the original number I had called that told me to return the phones to OfficeMax. I called OfficeMax again and told them that I wanted to return the phones for ones that would hopefully work. They told me they would give me a credit immediately and would bill me for the second set of phones after the credit went through. That didn't happen. I called to cancel my order. They didn't and wouldn't release their hold on my account for over a week for the phones that never shipped and cost me an overdraft fee. When they recived the 2 remote phones and the base unit and phone they gave me a partial credit for the 2 remote phones. That was July 10th.

I called and they told me they would need time to research the discrepancy and would call me back. I called again July 13th. They said they would need 2 days to track the problem and would get back to me. I called on July 16th and they told me it would take 2 days to track the problem and they would get back to me. I called July 20th and they told me that I would get the full refund that someone noted that 2 phones had been returned in one box but hadn't seen the other phone that was in a second box. They were all in the same box. They told me I would be given a credit for the full amount. July 24th - still no credit... It has been sent to Corporate and I should get a credit next week, maybe... I will never shop with OfficeMax again.

You get poor service in the store and are totally on your own if you order from them online. I'll stick with Staples who treats you like they want to keep you as a customer when products don't work.

the software in my computer, a warning sign came on: This software is OUTDATED..NO NOT INSTALL.

I called the store and told them I am bringing it back. It doesn't work. They said, "sorry. no returns." I said you mean I just gave you $40 and got nothing for my money?" The manager said, "I'm sorry. You can take it to Livermore (50 mile round trip) or you can take it to Walnut Creek (65 miles round trip). No matter what I said "I'm sorry." The store had at least 8 other anti virus software they could have let me trade it for.

I finally did end up driving (65 miles at my expense) to Walnut Creek because the manager there had tried to intervene for me. I DID get my money back. But I will not ever do business with Office Maxx again. I can see why the store is going out of business.

I purchased a computer from over the phone from Office Max. Received the computer and it was not new. The computer did not have everything in box and when i turned it on the screen came up and said "leah's computer". Called Office Max they said I would need to send it back and they would send me a new one. Sent the computer back, they recharged my debit card a 2nd time for the new computer and told me I would have to wait for a refund for the 1st one.

While reordering the new one the address was corrected for shipping. They told me no problem let me void this 1st transaction and correct the address. Did not inform me that now my debit card was charged for a 3rd time. It has been 1wk and my bank is still showing 3 active charges from Office Max. At no time was I prepared or warned that much money would be out of my acct for an extended period of time that no one seems to have the answer when they will at least release the voided transaction.

Was told 48 business hrs it has now been 5 business days and still no relief in site. Have spoken to many people and still no help. My bank suggested 2 reasonable answers that Office Max could do to at least get the voided transaction released, they refused both. Again all of this transpired because they sent me a used computer in the 1st place. And I am still being victimized. Avoid Office Max at all cost!

I bought a Compaq presario CQ-224nr on 1/19/09 which came with a windows vista system,now it need a 25 diget code that was suppose to be on the box.no code on box,go back to store and they tell me i've got to buy the system $100.No where did it tell me this machine came with a temp windows system??

I have just experienced the worst customer service experience ever with Max Assurance (National Electronic), Office Max's partner which is supposed to process their service contracts. We purchased our $470 Brother printer from an Office Max store in Boulder, Colorado in December of 2007. The printer is having problems and we really need it working properly. We are now outside of the year-long manufacturer warrantee, but purchased an extended service contract.

Initially, the Office Max person we called in Boulder said we needed to bring it in for a return replacement. Later, a different person there said that we needed to contact Max Assurance to schedule an on-site service visit. My wife contacted Max Assurance on 2/20/2009 and received a service number. Max Assurance indicated that we would be contacted by their local service vendor Prism Point Service within 24-48 hours.

Almost a week passed, and we never heard from Prism Point; so, today I called Prism Point myself and they had nothing about or request by name or request number. Then I called Max Assurance at and was transferred to Beth (#156261)) who said she could see in the system Max Assurance had never sent our service request to Prism Point. She said she sent it electronically today 2/26 and it would be another 24-48 hours to be contacted by Prism Point.

Of course having been told this before by Max Assurance and having waited almost a week, I asked for Beth to expedite our request so we would not have to wait and be further inconvenienced. She said she couldn't do that and we'd have to wait again for their process to cycle through even though she acknowledged it was their fault. I then asked to speak with her supervisor, and she put me on and off hold for about 10 minutes, finally saying that a supervisor would have to get in touch with me within four hours.

I then called Customer Service at Office Max and spoke with Andrea in Ohio who filed a customer expedite and who conferenced me back over to another Max Assurance call center person named LoAnn (#302098). LoAnn wanted to look some things up and call me back. When she called back she also indicated there was nothing she could do, sounding indifferent about us having waited a week and not being delivered the promised service. She said we should just wait. When I asked to speak to her supervisor, she said she couldn't because she had called me back. She said I would have to call in again because they have another process that wouldn't allow her to do so.

I called Max Assurance again and was routed to Shawn (#304357) who gave me pretty much the same story. Again, when I asked to speak with his supervisor he indicated none were available and I would have to be contacted within four hours. He also said there were about 10 supervisors for 600 people who received calls, and it sounded like the supervisors were pretty busy with others who also aren't happy with service from Max Assurance.

I then called Office Max Customer Service again and spoke with Katie who was very nice and was able to get through to a supervisor at Max Assurance. Ron (#155684) the Max Assurance supervisor was the worst yet. Ron was very scripted in his responses to the point of rudeness, and only seemed concerned with the legal ramifications saying over and over "I'm advising you that you can wait" as if I hadn't been told that repeatedly since last week (and I'd still be waiting if I hadn't started calling them).

Ron also said "Yes, there was a failure" but refused to acknowledge that the failure occurred under what is controlled by Max Assurance. I kept saying that I understood they couldn't put us back in time to where we would have been without their error, but that they CAN do something now by not putting us through another wait period. It's bad enough Max Assurance messed up, but it's intolerable that their supervisor won't acknowledge and they won't make it right somehow: how about calling over to their vendor Prism Point to whom they send substantial business and asking them to schedule a service appointment while everyone's waiting on the all-important electronic ticket to arrive?

No, that doesn't fit Max Assurance's rigid procedures. All of which assumes that the service ticket even arrives this time, and that we won't have to do this all over again on Monday. Truly terrible customer service at Max Assurance. It depends on whether Prism Point Service is as inept at fixing the printer as Max Assurance is at customer service.

My husband and I go to the office max on austell road by the east-west conn. Anyway we stopped in for printer ink and to buy a usb cord we had questions but there was nobody to help us out with questions or anything to make a long story short we brought the wrong thing and I end up back at the store getting a refund and going to another store I understand sometimes you can be short on staff but thats not the first time that has happened to myself or my husband lets just say that we wont be doing anymore shopping with office max and I will tell everyone I no to not shop at office max.

I will no longer be a customer of there no longer.

Office Max in Glendale Arizona off Northern and 101. I have been there multiple times and received horrible service from one of the supervisors. She was smiling last time I went there because I was so upset. All Office Maxs are a little different and I consistantly receive bad service from this one. Embarrassed and treated poorly!

I received a $70 max perks coupon for quickbooks pro which is now $99 after $100 off in the circulars. My complaints are twofold:

1. Ashley, the clerk at the register, scanned the software at $129.99 instead of $99.00. Why were her register not updated? The promotion started on Sunday. Today is Monday. There's clearly something amiss here.

2. Ashley did not accept the max perks coupon saying it cannot be combined with promotional products despite the fact that the coupon says otherwise. She is clearly wrong. Her supervisor (filipino) agreed with her which was the wrong.

This is an obvious example of poor training, and not accepting the coupon even though it was a legitimate original (not reproduced) coupon that conformed to the terms of its usage.

This is a flagrant and outrageous violation of its own promotional policies. After spending thousands with office max even though it is somewhat less convenient and far away, I will stop shopping there. The store tolerates ignorance, poor training, and lack of ethics and responsibility. It is no wonder that when I try to click on your code of ethics on your web site, I receive a page not found? error. Office Max doesnt have a valid code of ethics.

On December 31st I went to the above listed store to obtain a 8GB USB Flas Drive that was listed in the ad section of the Toledo Blade. It was on sale for $17.99. When I got there they were sold out and I asked for a rain check.They gave me one dated 12-31-08. They were not sure when they would be in was the response I received along with check with the stor in a couple of weeks. I did just that and they said a message was left stating that the drives were in and I had 48 hours to pick up the drive. This was not what was told to me when the clerk gave the rain check. I did not have that message on my answereing machine.

I called the store today January 18th and they said the message was left, and that was there policy and since I did not respond in 48 hours the rain check was void. I called the store back and asked to speak to a supervisor and got the same response. Also I did not like being referred to as sweetie, not very professinal. If they have this policy they should communicate such when giving out rain checks, especially when asked. Extremly dissatisfied, so I will shift my business to Office Depot or Staples.

i bought a computer at Office Max which turned out to be defective. I took it back to the store the next week. They refused to repair or replace it! They said it wasn't their problem and I have to call the manufacturer.

I spent a fortune shipping and insuring it back to the manufacturer. No telling what it will cost in the future.

On JUly 18 2004 I bought a Novimex Model 795-0004 office chair at Office Max with a supposed 10 year warranty. The leather ? on the seat and one armrest is failing badly and this chair is no abused. Just one handicapped older 62 person uses it so it doesn't undergo a lot of wear and tear. I'd like to get this chair repaired or replaced. Novimex appears to have left the planet though.

I had purchesed an american express gift card on 12/24/08 from Office max in victorville. it was a present for a family member. I used my banks debit card.my bank shows the transaction was paid that same day! 12/30/08 my wife tried to use the card, only it was not activated. office max dosen't give refunds so you must FaX your information american express with a photo ID, phone #, photo copy of packageing copy of receipt.

first it is my concern it had not activated, after my bank paid office max. on 12/24/08 as i give the card away and would normally not save packageing or receipt. had I paid cash even worse. point is when it is a GIFT card you wont have a combination of the requierment have you gift`ed the card.

so far I could not return the card for refund and wanted to express my dissatifaction with this product.

On 11/21/2008, my mother bought me a really nice oversize photo printer for Christmas. The reason for wanting the printer, was my upcoming baby on the way. Well, a week before Christmas, we lost the baby at 4 1/2 months. On Christmas day, my mom gave me the printer and all the attachments and said she would understand if I wanted to return it, as my intentions were to take pictures of the baby. Mom gave me the receipt to return it ($444 total bought).

When I walked into the store, the Counter guy, Eric, asked for my receipt. I gave it to him. He said, OH, this was bought on a Debit card and I don't have that much money to give you, sorry. I said, Well, we gotta do something, i can't just say okay, and leave, its over $400 were talking about. Eric then said with a smirk, "oh, your past the 14 day return policy, i can only give you a gift card". I said very nicely, There must be anther option for holiday purchases? Eric said again with a smirk and a laugh, "Nope, Gift Card only." I said, "Can i talk to the,,,,," He stopped me and while laughing said, "I am the manager". I said i wanted to talk to the store manager, he said she wasn't it, and he didn't know when she would be.

Seeing i was getting nowhere, I asked for the number to corporate. Eric said, "eight hundred office max." At this point, another associate noticed Eric getting rude and loud so he walked over. This associate was very nice, and was also Erik, but with a K. Erik said, "sir, that nubmer is actually 877, office max. As i was talking to the lady from corporate filing a complaint, Eric was saying, "boy, you just screwed yourself, I'm not helping you at all now, you might as well leave." The lady from corporate couldn't believe the way he was talking to me. He continued to say, "Man, your stupid."

After i finished my complaint with corporate, Erik asked Eric to go in the back and talk to him. They went in the back for a couple mins, when a female employee walked in (I think she was the actual shift manager). When Erik noticed her walking in, he quickly asked for her to come to the back. After a few more minutes, all 3 exited and approached me. Erik said very nicely, "Sir, I'm very sorry for the way you were treated, and we certainly strive on our customer service, and we definately don't want complaints to go to corporate, so we would like to refund you the money back on your debit card. I said thank you very much. Eric quickly and loudly said, "You don't have to be such an @#%^", The female said, "Eric, that's enough!" Eric then said, "What? He is an @#^$" I said, "Sir, I've been nothing but calm, and never once cursed at your or anybody." Eric said, "I dont' care your and as*hole and I'll say it again, your an !#@%%^" Eric was pretty much screaming this, which had caught the attention of all the other customers in the store.

The female stopped,and said, "You need to go in the back now! and shut the door!" Eric refused. The female demanded him to do it again. He finally went in the back. The female continued to tell me how sorry she was and that she was sending him home. Erik and her both were very apologetic. After the transaction was complete, I called corporate back, and gave another complaint about the employee Eric calling me an @#$^ 4 times. They logged my complaint, which said would go to the district manager. Not sure if it will go anywhere, but who knows. And just so they know, as soon as I got to work (a fortune 500 company), I emailed my entire experience to my entire division (400 people). I received over 150 emails back from my co-workers, stating thank you for the warning and they were going to refuse to shop at Office Max due to this as well as their return policy that they didn't know about. It wasn't slander, just purely what happened. Most said they forwarded it to their friends and family. I will never shop their again and will continue to send that email to people and post my story to any web site I can find that applies, until Office Max Corporate can make this right to me.

I went to send a business fax on Nov 12th 2008. While the fax was being sent a manager came from another part of the store and went to the fax machine searching for the store in memory button. He then proceeded to either make a copy of my personal business info or send another fax to another machine.

The security cams should work for both sides. For the store and the shoppers. If the district manager watched the tapes he knows I'm telling the truth.

I want something done if possible.

I purchased a computer in 9/07 which never worked properly. I had purchased the Max Assurance 3 year warranty, at a pretty price I might add. After a couple months of trying to get help from India's service for HP and unable to do that, I went to Office Max and spoke with the store manager, he said they absolutely could not help me until the first warranty year was up, even though I purchase a 3 year warranty that expired 3 years from date of purchase, not 3 years after the first year that they said they wouldn't help.

So the first year is over, I ask Office Max for help. They can't help at the store, go online and get help. I go online to get help from Max Assurance, and they no longer can help me, call some other service warranty company. I refuse to be set into a spirally circle downward with the no we can't and won't help you.

I purchased a 3 year warranty from Office Max and expect to get the service I paid for. They even told me that the warranty was SO good that I could bring the computer back in that 3 year period and they would exchange it for a brand new one.

Lost files, much headache heartache, anxiety. Unmet deadlines. Lost emails, unable to send emails. the OS and HP don't seem to get along very well. I have the same OS on a Sony computer, and it works just fine with NO problems.

On August 16, 2008 I unsuccessfully attempted to load America on Line (AOL), my internet provider, from a disk obtained from Wal-Mart, Spring Mills, WV. I Called AOL for product support and was instructed to try another disk. Thinking the Wal-Mart AOL disk was the problem, I went to Wal-Mart to obtain second disk. I attempted to load the second AOL disk into computer, without success. I called AOL again, to explain that this was the second time I tried to load their product. The technician instructed me to contact Office Max. She believed there was a problem with the computer blocking AOL. I called Office Max to report the problem, the clerk who answered the phone told me it was an AOL issue.

On August 18, 2008 I obtained yet another disk from AOL, and I was able to connect to AOL. However the connection was not solid. It took several hours and attempts to make a connection only to lose it with out warning. I called Office Max again. Office Max personnel continued to blame AOL. Office Max offered no tech support. On September 15, 2008 I loaded the computer into the back of the car and called Office Max saying I need to return the computer.? I explained what had happened and that I have been more then patient by continuing to try to resolve the matter. The Office Max clerk who answered the phone instructed me to wait until the next day, September 16, 2008, when the store manager would be in. The clerk assured me another day would be ok.

On September 16, 2008 I spoke with the store manager who offered on-site Tech Support. Tech Support offered to reload AOL in the store. Tech Support completed a hard drive test He attempted to reload AOL. Not being successful loading AOL, he alleged that it was an AOL problem and suggested I change internet providers. He did make a comment about Microsoft's Windows desktop operating systems (VISTA) and AOL which I am not sure I understood. No where on the box or instructions for the computer did it warn the consumer of VISTA not being compatible with AOL. The tech explained the 14 day return policy Office Max has for computers but there were instances that up to 30 days have been allowed but 31 days is not allowed.

At 6:04pm on September 16, 2008 I left an Acer computer at Office Max, Martinsburg, WV. August 15, 2008 I purchased an Acer computer from Office Max, Martinsburg, WV August 16, 2008. I am out $800.00

Too bad, they used to be my go to store for office supplies. Not any more. For anyone who has this problem I would suggesting buying ink cartridges only at Walgreens or at another store that will take back defective products without question or time limits. Loss=$82.47

i bought a compaq computer from office max with the 3yr warranty maxassurance. in june of 08 my pc went down and called maxassurance for repair. which they contract out through barrister. barrister came out and installed anew hdd. that failed to fix my problem. they said it was my recover discs so they made me order new disc out of pocket. they showed up and did not fix the issue. so ia called maxassurance and they said i have to deal with barrister as i am under there 90 day warranty for repairs. so after a call to barrister they said it was my dvd rom drive. so the parts showed up and had a tech come out and install, But that didnt fix the issue. so barrister said we need to replace the ram. so that was 3 times a tech has been out to make repairs on this pc,

so i called max and they said it doesnt fit in the 3 repair lemon policy as it hasnt been fixed (no repair was made) they told me. they been out 3 times installing parts, my pc has been down almost 3 months and you say there hasnt been a repair made. then they tell me that barrister has a 90 day warranty on there service and at the end of that 90 days if the pc isnt fixed, then that will count as 1 service and we would open a nother service that will hold me hostage another 90, and so on. so i can be without my pc for 9 months and it wouldnt get replaced under the lemon policy.

the way they conduct business is beyond me. they are coming out to install another hdd and more ram today(parts already been replaced). this in my mind will be the 4th service performed on this pc, but in there mind there has not been a service completed. i bought this warranty because they said that after a tech has been to my home 3 times to fix and unable to it would be replaced. but they fail to tel you they contract out the service to barrister and a tech be out 100 times within 90 days and that dont count as completed service. maxassurance is a scam, my pc is down for 3 months and not fixed, and it doesnt look like it will be fixed within the next 6months either.

I found the MaxAssurance program from OfficeMax to be wildly misleading regarding shoddy OfficeMax equipment.

I purchased an OfficeMax executive office chair, less than three years ago. But for much of a year now, it's level-setting mechanism has failed almost daily, requiring that I climb up out of the chair, and re-adjust it. Again. Often repeatedly.

Finally recalling that I had purchased an OfficeMax so-called MaxAssurance guarantee after being assured by the OfficeMax clerk - and the big print in their propaganda brochure - that If your product fails, we will arrange to

have it repaired and pay the bills ...

SILLY me! I actually believed what the brochure and the clerk said. But what the big print (and verbal assurances) gave, the fine print (and it's VERY fine!) took away:

Seems the only things they cover on chairs is casters breaking and upholstery seam separation! The MaxAssurance phone-drone even told me that what USUALLY fails on OfficeMax chairs, is their hydraulic level mechanism! Which she hastened to state was NOT covered.

I'm stuck with a chair less than three years old that's best only for midgits!

Needless to say, I will NEVER do business with either of these scam operators again!

NOw I have to send in the whole printer to get the warranty. They don't keep good track of warranty info, and they can't use the warranty purchase number to link what was purchased. This place is not up with the 21st century. What trouble! Wasted lots of time, and lugging the prrinter to the store to exchange.

I was in Morristown, TN and saw an Office Max Store; I went in and discussed the situation with a lady at the counter explaining to her exactly what I had done, (item, cost, time, etc.) and that I would like to bring the cartridges back and instead, get a new set for my OfficeJet. She said that it would be no problem giving me a CASH refund if I had my receipt. She proceeded to tell me if I wanted to go ahead and get the new cartridges that all I had to do was bring the others in with my receipt, to get my CASH back. So, I went ahead and bought the OfficeJet cartridges (another $60 something dollars).

When I returned the other day, with the unopened cartridges and my receipt to get my CASH back, they reneged and would not give me my money. Instead, they insisted on a giving me a gift card. Needless to say, since I don't need anything from Office Max right now, I don't appreciate them taking my money, lieing to me and forcing me to use a gift card for something I don't really want, or need. Obviously, if I hadn't been misled and if the lady would have told me that in the first place. I would have done the return first and then purchased the new cartridges with the card. A swap out, if you will. Anyway, I will never buy another thing from Office Max, period; and I hope you will consider going somewhere else yourself.

Their attitude ... they just shrugged their shoulders and blamed it on Corp. policy and their cash register/computer program. Corporate had the same attitude over the phone! There are too many decent people/businesses out there that we can help by giving them our business, we don't really need, nor can some of us afford to have these big box retailers always pushing us around. Please consider this the next time you buy! Corporate policy is only as good as we allow it to be. Otherwise, they change it to suit us, or they're out of business. After all, who keeps them going? Think about it. tell everyone you know, and go to Staples or Office Depot! Thanks. there is power in numbers! Spent twice as much money as I would have, otherwise, to make a simple purchase with this company.

Purchased Roxio CD & DVD Burning program at Battle Creek Office Max on July 7, 2008. Clerk promised I could return it for credit if it didn't work. I would not have made the purchase if I was told it could not be returned. Could not get the program to work. Returned to store same day but supervisor refused return. Sent program CD and explanatory letter to Office Max corporate headquarters by certified mail same day. A few days later there was a message on my answering machine denying credit or refund. Program CD was not returned from Office Max headquarters. Unable to make back-up CD's of computer files. Loss of $31.79

I brought printers ink for my printers Photo 924 and not one of the ink cartridges will work. Printers will not recognized the ink for the printers. I got printers that I can't get help for. I brought ink from Office Max once you buy it they will not take it back.

This store always overcharges at the register. The price at the register is not what is in the aisles. Of my last 5 trips in - 5 overcharges at the register. They always use the same excuse: we are short handed and we haven't got every item into the computer yet. I think they are intentionally ripping off consumers and should be stopped in their tracks.

purchased a camera from Office Max. purchased the max assurance "replacement" warranty. 3 months later, brought it back to the store because the door that holds the batteries in was broken. Was told to call the 1-800, which told me my "replacement" warranty does not begin 'til 3/8/2009 when my manufacturer's labor warranty expires. Office Max wouldn't do anything.

After spending two hours waiting for one of your representitives to place my order, I was told that the delivery would take about 6-10 days, and that the delivery would be free. The delivery date was for the 16 of May, 2008. I didn't have to pay for the deliver, however, I called customer service 3 weeks after I placed the order and was told that it was scheduled to be delivered on the 9th of June. I was willing to wait, but after the 9th day passed I made a phone call and asked for the manager, who was completely oblivious about my order.

He called back an hour later, and asked for me to fax him the paper work. I was told the delivery people would call me the following day. I got the call the next morning, and received my delivery! Little did I know that after 3 hours of assembling, I was missing the main base to hold up the product. I called the manager, Mr.P, and he didn't have an answer for this. He refered me to a man named "Ken", because he supposedly had more knowledge about furniture. I once again explained the situation to "Ken", and was again called that I would be "called back that same day".

I waited for another 3 days, after not receiving a phone call, so I went back to Office Max to speak to a manager. The manager was Mellisa S or Rose E, I explained the enitre process and offered me $25 off $350 to buy the bottom portion, and I refused because it was out of my planned budget, because when I ordered I signed for the price of $361.24 for the entire unit, and all I wanted was what I signed, asked, and was guaranteed for. The manager made insulting remarks asking if I "seriously thought I was going to buy that product for that price?", but that question shouldn't have been ever asked because not only is it unprofessional, but she was completely at fault because the sales person whom presented the product to me informed me that asking price was $344.96 and $361.24 with tax.

If the problem would have been adrressed professionally from the start, I would have been more understanding, but there was no professionalism and I, as the customer, felt that the situation was treated completely the wrong way. The manager then asked for me to return the top part, and I was unable to because the size of the product is too big for my car, and so she said that she was going to have someone sent out to my house to pick it up. It has now been a week and half, and I'm still waiting for the product to be picked up. I have received no phone calls, so this was the neccesary step to take because this whole situation is out-of-hand.

Here is the letter I wrote after MANY phone calls: Customer Service? Hello, We bought this online from you on 4/27/08 because our Officemax store was out of it. Now Staples has it starting today for 99.98. I went to the store, they said they couldn't price match since it was bought online, that we had to call you. I did and they said they can't match it.

Now I am forced to return this to you and buy it at Staples???? This is NOT the way to do business. We buy all of our supplies from you for our company including a lot of Impress services, but if we cannot receive the 30.00 credit on our account, we will be forced to purchase ALL of our products elsewhere. You folks are making it hard to do business with you and making the customer jump through a lot hoops! The store said we could NOT return it to them since it was bought online. Yet, your policy clearly states on your website: In-Store Returns Products that are purchased online may be returned to an OfficeMax store location for a credit refund. Products may be exchanged if the originally purchased product is in stock at that store location.

So essentially we have to return it, then buy another one? Ok, but they won't let me!!!! The right hand doesn't seem to know what the left hand is doing Then they tell me once it leaves your shipping dept., they will only honor price matches on YOUR ads. Wait, it wasn't MY fault the store didn't have it in the first place when YOU advertised it last week. Now we are being punished for buying it from you! We DO NOT want to have to return this to you if we don't have to...please work with us here!!!! Is it worth losing a customer over 30.00?

I found out about Catridge Recyle Program from thier advertisement. Like This picture. http://akimages.crossmediaservices.com/dyn_li/600.0.90.0/Retailers/OfficeMax/080420-1_4cpn.JPG

It's like if you redeem 5 empty HP Catridges to their store, they will credit you with 15 dollars. So I went there, and tried to buy Blank DVD that costs 15 dollars and Tried to redeem it. And Store manager(Hampton Allen) Came and tried to stop the cashier to redeem those. And Told me You can't just walk away with pack of DVDs And I said As far as I know I can use 5 Catridges to buy stuffs upto 15 dollars And He said As far as I know You can't use it at all And I stop and asked for his name and ask for what is customer service number.He told me to find out myself.

And He said Get out from my store! Take the catridges and go to Staples Very Loud , Very Rude, Insulted in front of Cashier + People -> Litterally No exagerration. Whenever I tried to make conversation, He kept saying Have nice day in sacastic way and pointed finger to the exit door. (Meant get out) I called Officemax, found out I was able to use all 5. I made complaint, but no action. Just said I will report this to whatever department Nothing... no Action. I don't know Officemax made false advertisement so that people can come over, or I was just insulted by thier manager.

To save a few dollars, my husband & I decided to try Office Max ink cartridges instead of the name brand HP & Lexmark. We purchased the two-pack with black & color ink. Went home, my husband couldn't get the color ink to work. He took it to his IT guy at work thinking it was his printer. IT said the Office Max cartridge was either broke or just empty. Lucky for my husband, it was within the 30-day exchange policy. He exchanged his purchased for an HP and will never buy Office Max ink again.

It made me think, I had Office Max ink in my printer and have never used the colored cartridge (I have it set to print black only). So, I thought since I had to go back to Office Max for my husband, I will check the colored ink to make sure it works, no such luck. A brand new colored ink cartridge I paid $25.00 for never used once.

So, I brought it into Office Max WITH MY RECEIPT. I told him my situation and how the cartridge has been in printer for several months but I never used it. He could have cared less. He didn't look at it. He didn't check it over, he did nothing. So, once again I went out of my way for nothing. He said it was after the 30-day exchange and there is nothing he can do. He didn't care that I had spent my money in there and got nothing for it... My fault for not checking the ink on day one. My fault for trusting that Office Max would take care of me as their customer. I mean really, $25.00 to Office Max is chump change to them so, you would think they would just want to make the customer happy. I would be scared to death to buy something expensive like a camera, printer or furniture from them. After day 31 if you have problem it's your tough luck and you are out of money. Thirty days is ridicules. If you buy a defective product from any company, you should be able to return it.

I bought a $70 I/O Magic DVD Writer at Office Max on 8/14/2007. Today it started clanging inside so I took it along with the receipt back to Office Max. The sales lady told me it's out of warranty so I will now have to contact the manufacturer. Out of warranty? It has a 1 year warranty! She said since it is not one of their products it has a 14 day warranty. Anything after that and you have to go through the manufacturer. I said, You mean to tell me you sell products but you don't stand behind them? She wouldn't exchange it.

This is the 2nd one of these Writers I have had. The first one went out in under a year and a different Office Max exchanged it. I left the store telling her I will NOT step foot in an Office Max again since they have such a ridiculous policy. I came home, called Office Max for the contact information for I/O Magic and she said she'd never even heard of them! I looked up I/O Magic on the internet and am in the process of getting an RMA from them.

This is what happened and it's the way it is, All legal. I spent about $325 on a HP-2605dn Laserjet color printer. I did not test it till 2-25-08 7:00pm and found it did not work correctly. There store policy is 14 days and I came in on 2-26-08, day 15. The manager told me not our problem, call HP. I called HP and I was told I need to have it connected up to my computer. I explained it would not run. So I tried the printer again, it jammed and will not work, with no possible way to clear the paper jam on this model without servicing. The software program I used Print Shop did not give choices for paper thickness, so now HP so far is telling me the you need to select the proper paper type when setting the print driver up. This is fine if it had a manual, and If some oneelse at any time decides to put a different type of HP aproved paper in your HP printer, it jams and your out of action again. I figure I spent about $54 dollars a print and have nothing to show for it.

What I find are companies just run you into the ground till you just give up, and they have every legal right to do it. I spent 1/2 of my advertising budget hoping to make a difference this year.

I ordered a computer cabinet online before which I carefully read the return policy which states Products that are purchased online may be returned to an OfficeMax store location for a credit refund. Products may be exchanged if the originally purchased product is in stock at that store location. I wanted to exchange the furniture (still in the unopened boxes) piece for the other color offered.

1) A call to store confirmed it was in stock. The store manage refused to exchange or return any online items. 2)A call to Office Max customer service (Susan) states that online order returns and exchanges are subject to the store discretion. WHAT? This was confirmed supposedly from Susan's supervisor, who said the policy has the word may in it. 3) A second 31 minute phone call to Office Max CS (Joy) had them trying to call another store to see of they would accept the exchange. They would not stating the pieces were on clearance. Although the policy does not state anything regarding clearance items AND the piece is not listed as clearance on their website or in store (I checked). Ultimately we lodged a complaint and returned the item. I will never buy from Office Max again. BUYER BEWARE!

Interest carry charges between purchase (2/16 - 2/24). I know it is not compensable, but $35 for having the cable internet outlet switched to the location of the computer cabinet, time spent on the phone and driving to the store for naught and FRUSTRATION of not having the company follow their own policy. BTW, I have document all of this.

It was my sixth time calling because I was doing a Photoshop project for a friend -- he wanted business cards. I was trying to get a hold of CopyMax (Office Max's spin-off of Sir Speedy) to see what format I needed to make this card in to have them print it. The lady who answered Office Max's main line sounded like she should have just answered, "Welcome to Office Max, I obviously don't care at all about you, so hurry up and tell me who I can push your call off to." That, or she was just plain wasted (common in WV) and shouldn't have been at work at all. When she redirected me to CopyMax, I was on hold for over 30 minutes before I gave up. It does not take 30 minutes to get a call from one side of the store, a total of 1000 ft., to the other side of the store. It's completely ridiculous. I think that if they can't cater to something as simple as their customer's PHONE CALLS, then they should not be in business at all. If you can't do the job or show any interest in doing it to satisfy the customer -- don't market it.

My friend needed these business cards really soon. I called a less popular printer, but they actually cared about the customer, and had them printed there. However the job was completed late because of the delays from CopyMax/Office Max, which made his business suffer somewhat.

I placed an order at my local Office Max for a credenza desk, hutch and two lateral file cabinets. I was told that they would place my order but I needed to contact the 1-800 Office Max number so they could provide me with a estimated delivery date. they asked me to provide my email address and phone number that I could be easily accessible. They indicated that once the warehouse shipped the product they would send me an email confirmation indicating that the product had been shipped and an expected delivery date. I also asked if the delivery driver could call me at a minimum an hour before to ensure that someone would be home the date they delivered it.

I never received an email confirmation indicating that the product was shipped and therefore was unaware that the product was being delivered. I also never received a call from Office Max or the delivery driver. The date that the product was delivered I was away on a trip. The delivery driver proceeded to leave all 6 extremely large boxes on my front porch. I never signed nor ever gave permissions to Office Max to leave $600 worth of furniture on my front porch.

I attempted to contact Office Max both via phone and email. I never received a response via email and when I called to file a compliant via phone they indicated that they would take down the information and someone would call me back. To date I have not received an email response nor a phone call.

OfficeMax advertised an item on their website, I placed an order and they confirmed it with an e-mail. Then a second e-mail confirmed that the order was being sent transmitted to their delivery center. Then 6-8 hours later they sent an e-mail saying the item was incorrectly priced and the order had been canceled. According to their terms and conditions there is a contract between the customer and OfficeMax once the order has been received and confirmed. I want my product at the price they advertised and accepted my order for.

OfficeMax.com advertised a USB Drive for "$17.87" on their website on 12/31/06. I placed an order for 5 units. I received an email confirmation on 12/31/06 that the order was received, an email on 1/3/07 the order was being processed and an email on 1/4/07 that the order was cancelled "...due to an inadvertent typographical pricing error on our website." No damage other than a complete mistrust of OfficeMax.

I sent in ALL required info and material for rebate but I keep getting cards back saying they don't have what they need to honor rebate. They keep asking for secondary proof of purchase which is what I cut off the box to send in, along with rebate form and copy of store receipt!

My guess, after a visit to the internet, is that with over 30,000 complaints, this just what they do. They stall the consumer long enough and hope they will go away. Are business ethics a thing of the past?

We applied for rebate in november and we did not receive any kind of response from office max.We provided all the informations they needed and we mailed them regarding this for many times. But still no response.