Office Depot

I purchased a few items and was charged for multiple items and when I asked the clerk EMP 541211 to verify my purchases she was rude, acted like I was a bother, none friendly even with the original purchases and proceeded to reimburse me the overcharged items. I asked to talk to the manager and explained my experience with the way I was treated by EMP 541211 and was told "So what was the problem if she refunded the error...."

I feel some one from Corporate Office should audit store 651 in West Jordan, Utah because EMP 541211 is probably lining her pocket with over charging customers or increasing her sales.

I walked in Office Depot and saw the special clearance laptops for sale for $549. When I checked out, Office Depot took the empty laptop box in the front and put the actual laptop inside it, then gave it to me. I asked for a new 1 and they said this laptop is the last they had in store, that's why it was on clearance sale. I asked if I can return it without any trouble or restocking fees since it was an opened box laptop. Office Depot assured me that I would not have any problem returning it in 14 days, and since it is an opened box, I would not get any restocking fees. The Manager was there too.

The next day, I found a brand new laptop at another Office Depot with same price (Office Depot sold me an opened box laptop for same price as new). I bought the new laptop and went to the first Office Depot store to return the opened box laptop. The same manager said he had to charge me 15% restocking fees since the laptop was opened. I told him that yesterday he said that I would not get any restocking fees since the laptop was an opened box. Manager said "this laptop was brand new unopened, hence the normal price I got charged for", he pointed the price out for me on the receipt saying if it was opened box, it should say so on the receipt. He said yesterday he got 2 laptops in stock, and all of them were new.

Then after some debating, he called someone else over to take care of me. This guy was also a manager. He also wanted to charge me 15% for the restocking fees. I told him same story about the other manager. He asked me to return the rebate form too. I told him I left it in the car, since the rebate was useless without the original bar code, and anyone could print out online, so why the hassle? He said that anyone can still use the rebate form and request the rebate without the bar code, so I must return the rebate form in order for him to refund me the laptop. I ran out, find the form, handed to him, and then he processed the refund.

If I didn't fight for it, Office Depot would have charged me 15% for restocking their opened laptops. Office Depot return policy: "100% Satisfaction Guarantee" - "15% restocking fees". I've learned my lesson.

I signed up for the office depot MyLifeRewards program on 1/23/12. That evening, I was swamped with spam emails. I called MyLifeRewards and requested that they take me off the spam list which they said they would. My complaint is that they do not let the customer know that they are selling our email address nor do they give the customer the opportunity to opt out of getting spam when registering.

I walked in Office Depot on Hwy 29 next to Wal-Mart in Pensacola to purchase a scanner. I approached salesman walking into computer department with some inventory he was putting on shelves. I was the only person there. I asked the guy about a commercial type scanner. He informed me he did not have one and they did not carry them, so I informed him I had seen them online under Office Depot. He looked at me and said I have worked here 3 years and never heard of it. His tone of voice and demeanor was the smartest, rudest way I was ever talked to by a salesman in a store ever.

I did not get his name but I did call back and got manager's name. I have operated my own store for 50 years. If one of my employees acted like that to a customer, they would be relieved on the spot. That Office Depot needs some serious training. I would be willing to bet they are an underperforming store. I also went straight to a competitor and spent $500 on a new scanner.

Prior to Christmas, Office Depot offered the HP Touchpad 32 GB tablet for $199 during their "Every Friday is Black Friday" deals. I wanted to purchase 2 tablets for Christmas presents. I went to purchase them the very day the ad came out. I was told the "item is no longer available". I asked for a rain check or a substitution. I was told that this was not allowed. Office Depot then advertised the Lenovo thinkpad K1 tablet. I went to the store and both local stores were completely out of them. The salesperson stated they only had 1 and sold it. The salesperson searched the Office Depot warehouse in which he located 1 tablet. He also searched the two cities close to where I live. He located 1 tablet in one of the cities and then 2 tablets in the larger city. He stated he could not guarantee they were actually in these stores because they may have been sold but still show up on the computer.

One of the cities is 60 minutes away and the other city is 2 hours away from where I live. It is 2 hours away to just the edge of the larger city and another 1 to get into the city itself where the retail stores are located. I asked if these stores could ship the tablets to the local store and was told this was not possible. I again asked for a raincheck and was told they are not allowed to issue rainchecks. Another "super after Christmas weekly technology ad" came out today. The HP touchpad 32 GB was advertised today for $199. I went to purchase 2 of the HP touchpad 32 GB for $199 and was told the item is no longer available. What time of dishonest game is Office Depot playing with its customers? They continue to advertise items that are not available, yet offer no rainchecks or substitutions of any kind. This is really being dishonest and disrespectful of its customers. I have purchased many expensive items from Office Depot this year. I contacted customer service via email and they send an "I am sorry for your inconvenience" email with a phone number for another customer service. This is false advertising, luring customers into the store under false pretenses.

I bought a Lenovo ThinkPad in the black Friday deals from Office Depot. The picture was not clear on the keypad, the product description specifying the kind of keys on the keypad was not clear, and that the product was not returnable was not clearly mentioned. The RAM was just 2GB and after installation of IE 9 on it, the internet surfing is extremely slow. It is almost like you type in the website name, go take a stroll and comeback to an open page or wait for almost 2 minutes for each page to open.

Instead of a regular keypad with the number pad, I got a laptop with just the alphanumeric keyboard and no number pad. I am an accountant who bought the laptop for my bookkeeping services. I now have to spend an additional $30 - $40 for the number pad. I paid additional money for shipping. The sum total paid for the product was about 400$ and I am extremely disappointed with the product. I cannot even return the product because at the time of purchase, it was not clearly mentioned on receipt of the product. I realized that it was non-returnable.

I had a terrible experience after purchasing extended warranty on a laptop. The specific questions asked at time of purchase were: 1) This warranty is additional to the manufacturer's warranty (answer "yes"). 2) So the length of time of this extended warranty is 2 more years (answer "yes").

I called a few days before the 2nd anniversary of the purchase to report a broken screen. It was a few days before Christmas and I was leaving the country. The time was short as I was leaving the country. I was told I had an additional year in which to submit the claim. When I got back and tried to claim for a broken screen, I was told the warranty had expired.

The reason for my complaint is that I was lied to by the store to get me to buy the extended warranty. And they lied to me a second time when I made my warranty claim first call. My purchase was made in Douglasville, GA in store number 453 by cashier **. I have always purchased my personal electronics at Office Depot, 4 computers, 1 SLR camera, GPS, and my work office supplies. After my experience today, I will never purchase from them again. Best Buy is slightly more expensive. But they price match and their warranty is so much easier to deal with. Bye Office Depot.

I had an awful experience with the shipment of my HP Pavilion p7-1148p computer and the Samsung Syncmaster B2230 Monitor. I bought this online at Officedepot.com on Black Friday (November 25, 2011). The estimated date to arrive was Dec. 2. Well, that date came and went so I called Office Depot Customer Service to see where the shipment was. They said they did not know. I was transferred to another Rep who told me that she could help me. I asked her where the shipment was. It was December 5 and I was told the shipment had not left the Warehouse yet and to please be patient. I was very, very ticked at this point. I could feel my face getting hot and I was mad. I said, "Do you know what Carrier is handling this shipment?" She said UPS is the carrier. On the side note, I work for US/Canadian Customs and I know that UPS gives Tracking numbers, so I asked for a Tracking number for the shipment. She said they do not have any tracking numbers.

I explained who I work for in my regular job and told her this is not Customer Service when I have no idea where the shipment and Office Depot has no idea either. I was transferred to another Rep which stated that this has been shipped by a Third Party. This really made me mad. I asked them to contact the said Third party to see where the shipment is. Their answer was, "We can only email the third party courier, we have no phone numbers". I asked to speak to a Supervisor and surely they will have access to phone numbers. Wrong again. The rep stated that the Supervisors don't have the numbers also. Wow, I was at boiling point by this time.

She had the audacity to tell me to be patient. They sent an email to the Third party courier and they should hear back within 4 hours. Four hours came and went. I called back and a Rep finally got an email back from courier. They were in Robinson Township by the Pgh Intl Airport which isn't far from my work. I asked them to have courier call me. The Courier called me an hour later, which is now close to 3 pm and I started talking to the Reps at Office Depot at 10 am after I got off work. The Courier stated that they are in Robinson and the shipment will be delivered before 5 pm.

Well, you guessed it, 5 pm came and went. I got a call from the Courier on the mobile phone and he said he was in traffic and that he would arrive within 15-20 minutes. That timeframe expired and no call from him. I called him back since I have caller ID on my home phone. He said he was in major traffic and that it would be another hour or so which is around 6 pm.

Finally at around 6:30, he did call back and all the while, I'm pacing the floor and staying up waiting for him all this time. He said he is 15 minutes awayfrom my house. He finally arrived at 6:57 PM. What a nightmare.

I'm going to give a plug to Best Buy. Bestbuy.com is so much easier and actually delivers when stated and the best way to do this is Ship to Store or Store Pickup. Never ever do business online with Office Depot.

Office Depot lies and misleads customers. I bought a Coby 8G MP3 on the 21st of Nov for $59.99. It was delivered in a non-functional state by UPS on the 30th. I've spoken to at least 6 different "representatives" which is a big joke as far as I'm concerned because all in the Philippines. I also went into our local store and spoke with the store manager, Lori **. She called them at corporate office and they gave her the same trouble and excuses. She said if she could, she would exchange it, which I wanted to do. But they didn't have that brand in the store, only online.

It was supposed to be picked up for a return on Friday Dec. 2nd between 8 and 5. It never was and I stayed home so it could be. I spoke with a "rep" this morning and asked who was supposed to pick it up. She said a 3rd party company, but didn't know who. I also asked where it was supposed to go to and the address, again she didn't know where. I told her I plan on posting this all over the net.

The main lie was that they couldn't credit the money back but the department that handles the warranty could and did! I will not buy from Office Depot again. We have Office Max, Staples and Best Buy in town and that's where I'll shop.

There are places for complaints, but there's no place for defending. That's the world. Sometimes you just have to deal with it. God, have you worked retail? Do you hear some of the whiny complaints on this site? Man, I'd love to know what you people do and see how you do your job flawless, and have never had an issue beyond your control and never have to say "That's corporate rules". Because if that's true, you must live a cushy life with no issues and have to make them up, and fight with people trying to barely keep food on the table.

Grow up, sad group of people who only think about themselves. Every time I hear someone is a bad employee, I can just see how rude you were to them first. Not every time, but most of the time, people are just plain mean when we ask "How can I help you?" After that, it's "This is cheaper at this store," "Why is this this way," "Why can't I get this for free?" It's just plain sad.

I ordered a laptop on 11/7/2011 from Officedepot.com. It said overnight delivery. I waited 2 days and called Officedepot. They said they couldn't release orders more that $1000 without approval and that I should receive a call from their credit approval people. Okay, I didn't know that, but fine.

I said, "I approve"; they made note and said that I should get the laptop the next day. When it didn't show up the next day, I called again. They said that I should wait until I get a call from the credit approval people, to give it a day. I called Mastercard to see if there was something wrong on my end, everything was fine.

I called again saying I never received a call and I want my laptop. They said, it's being held for approval. I checked online and somehow a 2nd order had been logged and my credit card had a 2nd pending charge on it. I told the customer service person to cancel the 2nd order (I have no idea how that got there) and tell me the status of my order. They recommended that I wait for someone to call me about releasing the product from hold. On the website it now says, "held for LPR. "

It has been 7 days. I have called office depot at least 5 times for around 2 hours total talking time. I have been promised next day delivery 3 separate times. I have been promised someone will call me on the phone to "approve" the order 3 times. I have not seen a delivery or received a call.

Officedepot customer service cannot even connect me with their credit department! All they can do is assure me that they will eventually call me to get my order going. I don't even know why they need to?! My credit card says funds are available and they wouldn't hold up the order, so why ? I made the order online, following all the directions of the site being promised delivery next day, so why? It is so frustrating to make an order, hear promises that it is on its way and then find out that it is all lies. I have called everyday and I still haven't received an order. Today, it was the final straw.

The Customer service people were very nice and wait times have been minimal but, the Officedepot online ordering system is broken. There is no way that an order should take this long and customer service should have a better way of escalating beyond just sending an e-mail or noting in the system that the customer needs to be called for approval. I'm right here! I approve! I approve! I haven't received computer. If I hadn't caught it by checking my order online compulsively, I would have been charged for two laptops (and probably received none).

It is a big deal not to have the computer you need and be forced to use other equipment. They keep stringing me along saying that it will come next day so I don't cancel my order and keep waiting one more day. If they can't do it, they should say that so I can go and order from someone else.

Office Depot denied my replacement of Lexmark printer p905 under warranty, instead, they send me a merchandise card of which it shorts of $150 to replace the exact same printer. The warranty was sold to me as replacement plan, and the contract was printed with "we may replace your product with a new, remanufactured, or a product of like kind and quality that performs to the factory specification of the original product."

I purchased the printer for $250 but now the price is $399. I cannot replace the product with the merchandise card they provide. So I called their number at 866-540-0013, but they refuse to take their card back and give me my printer. This is just not right.

I would like other people to know about this so that they can make wiser choice. There are other firm such as Best Buy that provided me with good experience on living up to their warranty promise. Unfortunately, Office Depot is not one of them.

I purchased a computer 10/8/11. I wrote a check and was told after many attempts that the check went through. They blamed it on the weather and then the computer froze. I came back the next day to pick up the computer and was told that the check was declined and was told to write another check which I stupidly did.

After checking the bank, I found out that 2 checks went through. I spoke with several people at the store and at headquarters and was told the problem would be resolved by 10/27/11. On checking the account on 10/28/11, Office Depot instead of putting the money back ($997.51) took out another $997.51. So now 3 checks have been taken out of the account. I spoke with them again and was told it would be credited to my account by 11/1/11. They did credit one check of $997.51 but not the first one. So as of now I am still waiting for another credit of $997.51. I have never in my life seen such stupidity and ignorance especially from the headquarters. Apparently, I will have to contact an attorney to help me take care of this nightmare. I suggest that everyone be very careful if you every decide to shop there. I know I never will again!

I purchased plumbing items, on Oct. 5th, 2011 and tried to return items on Oct. 7, 2011. But I was told that the returns were denied, in a 3 month period. I have to wait for 60 days then return the items. They told me that it is new store policy. Items are being returned with original receipt.

I can't even rate Frank's rudeness. He continued talking socially to friends while awaiting service. And he has such an attitude. It is uncomfortable to ask for help. The worst is the past 2 years of shopping there and hearing how he speaks to certain staff. It's humiliating for them and embarrassing for customers. A line of strangers were actually trying to reach your home office one such day, when we were in the store. We witnessed him disgrace a fellow employee who happened to be one we all agreed. We actually take time to not to work with you but know what he's doing. My business has been a client of Office Depot for nearly 2 decades. This was the last straw. Many from this and other offices have tried to express this concern with Frank's attitude and lack of work ethic, but to no avail. We have shifted our accounts to Staples.

I bought a TV (Serial No. 60810114) last 06 Oct 08 from Office Depot on Route 1 South in Edison. Last month, it started giving us problem and it suddenly went completely dead last week. I already made a complaint last month using the same email address but I got no response. To keep your customers satisfied, you should, at least, try to solve their problems so they can always say good words about your products. Hope to hear from you soon. Thanks.

We ordered a stapler, a single paper mate pen and a drum. When the orders arrived, the drum and the stapler were in one box and the single paper mate pen is in a another box. What a waste for Office Depot and also the waste of resource for the earth. This happened over and over again.

We bought a Lenovo laptop at the Houston Medical Center location due to an offered rebate for students. The employees we dealt with at the location agreed that the rebate was valid for us. The rebate was not exclusive to online purchases. Yet, when we turned in the rebate, they denied us on such basis. Thus, we paid more than we agreed to (and more than intended) for the laptop. It's either the rebate is a lie, or the employees are incompetent. Either way, I'll never shop there again.

My daughter asked me to buy her an iPhone screen protector, invisible shield for $14.99. When I got home with the item, I found that the invisible shield was missing from the package, and the price charged on the receipt was $24.99 instead of $14.99. Since the item was incomplete and the price wasn't what I expected to pay (I wouldn't purchase the item if it was listed $24.99), I went back to the store on the same day and requested a refund. The cashier consulted the store manager, and the store manager came to tell me that they don't accept returns for computer items.

As I thought of my original intent, I accepted the exchange, but I pointed out that the store shelf was listing the item as $14.99, and the store manager didn't believe me and told me that the item must have been misplaced under the wrong shelf. When my daughter showed the store manager where the price was listed, the store manager just pulled that incorrect price tag down, told me that the item should be $24.99, and confirmed that I can't refund the item and that they won't refund the difference even if the price tag was listed at $14.99 incorrectly. I feel conned by Office Depot that as I would only buy the item at the price I saw, but I ended up paying almost double than what I expected to.

I arrived 30 minutes before Office Depot had opened. I waited to buy an HP TouchPad during the fire sale. I called the store before arriving. I asked if I can hold one of the products. But a store associate said it is first come first serve. The store manager, Albert, had opened the doors. He said he has 2 HP TouchPads in stock but are on hold already. And he told me to try my luck elsewhere. I stayed in my car right outside the store to make a phone call to any other Office Depots. 5 minutes before opening, another manager (whose name I did not get), opened the door. He told 2 customers outside, who came 15 minutes after me, I have 2 HP TouchPads left and you are the first 2 in line. After hearing this, I asked the manager if those were on hold. She replied that you cannot put items on hold. I did not appreciate the lack of communication between the 2 managers.

I bought two desks for almost $500, and I paid for them on the spot. They are displayed on the floor, but they do not have any stocks in the warehouse. This was Saturday; at first I was promised on Tuesday, and then Wednesday. I called twice on Tuesday, and only to be told they would be here on Wednesday. I made three phone calls on Wednesday. On my first call, I was told that they are on their way, and someone will call me back. On my second call, I was told that they will be here by 3 PM, and someone will call me back. On my last call, I was told that they are not coming. During these calls, they never called me back. I was informed they have a four hour rule to return my call; they missed of course. The carrier has three days to call me to set up an appointment to deliver, and the delivery promise is speculative.

I ordered a laptop online from Office Depot. When it came, I realized it was too bulky and the battery life is much shorter than advertised so I decided to return it. I called their customer service and was told I cannot return it at a store but they will have it picked up.

The call was on Tuesday. The person said someone will pick it up the following Monday, despite my asking if it could be any earlier date. I was sent an email confirming that the pick-up date would be Monday. Next thing I know, someone came knocking on Thursday, asking to pick up the laptop.

Of course I wasn't home and did not have the laptop wrapped up. I told them I wasn't home and they said they'll come back Monday. The same thing happened the next day, and again, I wasn't home, and told them to come back Monday.

No one came on Monday. I got a message on Tuesday when I was at work, asking when I will be available for them to come. I called back and said the laptop is ready and someone is at home so they can pick it up anytime. No one came Tuesday or on Wednesday. I called customer service Wednesday night and was told it was scheduled for Thursday, which is today. No one came or called.

I called customer service again tonight and was told my return was being processed. The lady said she put in a ticket and someone will be contacting me in 4 business hours, which she explained was some time the next morning. I told her I will be at work and not able to receive phone calls. I repeatedly told her someone will be at home so they can come pick up the package. She repeated that someone will call in 4 business hours, despite me explaining I will not get the call.

I finally had to give her a relative's phone number for her to put in the system. Hopefully this will get sorted out and I can return this laptop because I sure don't want it and would like my money back. This is horrible customer service. Every time I called, it seems they have no tracking system nor any way to leave a note or message in their system to keep track of things. And each of their driver operates differently.

f I could rate them a 1000, it wouldn't be enough! I ordered a computer armoire on June 5th for $682.79. When it arrived it came in two separate boxes to put together. However, both boxes had the same parts, and I could not put it together (there were two boxes number 2's instead of a box 1 and a box 2). So, I called the company for a return. They came out and picked up the old one. They delivered a new one a week later. However, this time it was white and I ordered black. So, I contacted them again for a replacement. I was told it would be the next week, but two weeks later another one arrived. This shipment had a box of white parts and a box of black parts. So, I decided to do a partial refusal, and keep the box that had the correct parts.

I was told that I would have the correct parts the following Friday. Friday came, and nothing was delivered. I called them again, and they said it was never shipped; so, I had to wait for another week for replacement parts. A week later, no box and I got an email saying that it was out of stock. I would receive a refund within 72 hours. Seventy-two hours later, no refund. I contacted them a minimum of 15 times; since then trying to get my money back, but they keep telling me that they are waiting on their warehouse department to verify that it had been picked up. I had to take time off work, so I could fax them the return pickup documents, and still no refund. They said they needed to talk to the courier; I faxed them his name and cell number, and still no refund.

Here it is, almost TWO MONTHS later, still no refund and no item. I was ripped off, and they say that they don't owe me anything because their warehouse can't give them any information. Then they had the audacity to tell me that they will give me 10 percent off my next purchase, are you kidding me? I will go out of my way to shop ANYWHERE besides Office Depot, even though there is one less than one mile from where I live. If they spent half as much time making sure the shipment was right in the first place, as they did making sure their item was picked up (and still not returning my money), we never would have had a problem.

From the Office Depot I received a coupon (code 60661692) for 40 percent off "all Foray pens, pencils, markers and highlighters." I checked the fine print to see if there were any limitations because that has been the case with other Office Depot coupons. There were no specified product code numbers, and there was no mention of how many would be discounted. The only limitation was "coupon good for one-time use only" and "limit one coupon per household/business."

I went specifically to Office Depot to take advantage of this coupon to save money for rewards. I buy to give to my students for good grades (I like to buy these items when I can save money because the cost comes from my personal funds.). After gathering quite a few Foray products, I went to check out, and as I was watching the check out screen, I saw that the discount was not showing up. The clerk double checked and then asked another clerk where the discount was. It is then that I found out that it was automatically applied to ONE item and ONE item ONLY, not to all the Foray products I purchased. Of course, the clerk could not explain anything; she was only doing her job.

I did not think to ask for the manager; there was already a line of customers waiting to check out, and I had an appointment to go to. I asked to get credit for some pens that I bought for myself, but I kept the other items because I am a wimp and don't like to cause problems. However, the more I think about this coupon, the more annoyed I get because of the way Office Depot puts small print limitations on their coupons. I have already been "caught" by other small print restrictions, so I made sure I read the small print on this one, and it did me no good!

They sold a used printer that was an older model as a new printer. The printer in the box was not the one described on the box.

I brought my computer in because I couldn't access my classes. They scanned it and found it had a virus. Then they said they would work on the other day, and to leave it overnight, and would call when it was finished. I didn't receive a call the next day or within 24 hours so I called them, Office Depot, and was told they were having problems getting the program to open and it would take maybe another day, and would call when it was ready.

Again, no call the next day. I happened to be out, so I stopped by to check on it and they said everything was fixed and ready to go. When I got home I couldn't open my classes or search for anything on MSN. So I called and reported the problem still was not fixed. I was told to bring it back in Friday morning and it would be repaired by the evening,and they would call when it was ready. I didn't receive any calls on Friday evening, Saturday, Sunday and Monday morning.

I called to ask what was going on with my computer. I was told it was a problem with my course provider,(that I had no problems with doing my assignments before). So I decided to try on my older computer and got through to my classes fine.I explained this to a tech and he worked on it while I stood and watched. He said he would need a little more time but thought he could uninstall IE then install IE and it should work fine.

Nothing works now. No classes. It's worse now than before. I payed $679.00 for this computer $169.00 to have it fixed and am now left with something I can hardly use without taking it somewhere else. Who do these people think they are, selling computers and guarantee they can fix them? I wouldn't recommend them to anyone.

By the way,I'm typing this on my older Gateway. I can't use my computer to access my computer classes or my psychology classes. I bought my new Toshiba for school and can't use it, plus the money Office Depot charged that they won't refund.

I recently ordered a desk from Office Depot and have since found that their delivery service and customer service are both worthless. The delivery date was supposed to be March 23rd and it is now pushed back to the 31st because someone forgot to load it on the truck today. Their delivery vendor only solution was to schedule it 7 days out. The customer service agent I contacted at the Office Depot started the conversation off with its only an estimate and it wasn't in stock so they could not deliver it then just kept repeating himself. Too bad the warehouse already told me that it was in-stock and just wasn't loaded. The supervisor was not much help either. She did finally open a complaint after a prolonged conversation but offered me no help at all in resolving this. DO NOT ORDER furniture that is delivered by truck and not by UPS or FedEx. The delivery vendor (Excel Direct) is worthless and does not care about its customers delivery.

I ordered 3 ink cartridges on 02-08-11. I received a wrong order on 02-11-11. When I called them, they said they would re-do order right away, however, I needed to pay again for new order. I told them they were prepaid and had not delivered, so I was not about to re-pay for same order. They said a credit would be issued on 02-15-11 when they picked up "erroneous package". When I protested, they said they were unable to do anything. I spoke to supervisor who put me on hold, after 45 minutes on the phone, they stood their ground. The "erroneous" package was picked up on Monday, 2-14-11. But now, it's Thursday, 02-17-11, and I still don't have my credit on my debit card. I called customer service and was advised to wait until tomorrow for credit. If I still didn't get credited, then I could call back and they would send an email to the proper department and wait another week for their response. Well, on 02-08-11 was the last day I'll ever order anything online with Office Depot. Mind you, it was totally their mistake, and not a misunderstanding where I did anything to hamper their abilities to make proper delivery.

So I bought a laptop from Office Depot in December of 2009. I decided that because it was a laptop and I would be dragging it everywhere with me, I'd buy the extended service plan which allows you to basically send the thing in if anything breaks. Well, back in December, my built in wireless card stopped working. So I sent it in. Well, I get the thing back and they not only erased my hard drive and put a note in the box saying that they couldn't re-install the operating system because my windows label on the bottom of the laptop was illegible, but I came to find out (once I reinstalled the operating system myself), they didn't even fix the wireless card. So I called the repair center and left them a voicemail stating that they didn't fix the problem. I never received a call back.

Right after the holidays, I called them back and told them that the wireless card was still broken and asked them to send me another box so I could send it in again. Now the first box showed up in about 3 days. A week later, the box hadn't shown up. Then, about two weeks ago, the laptop took a small spill off my ottoman and the damn screen cracked (which is actually covered in this plan).So I called them again and asked them to send me a box so I could send it in for repair. Once again, the box never showed up. Then I called them a week ago, really **, and I was assured that the box would arrive and would be sent 2-day air. That was Monday of this week. It's now Friday night and nothing has shown up. I paid $250 for that ** extended warranty. What a rip off.

On September 30, 2010, I purchased an HP desktop computer. My daughter needed a computer that had a capacity to run design software (Adobe CS5). We looked online and found that Office Depot had great price for a computer that matched what we needed in stock. When we got to the store, the salesperson said that they only had the display. I should have run at that point.

The computer cost $459.91. I figured I couldn't get a computer anywhere else that had all that this computer offered for $460.00, so I purchased it. Once we got home, the nightmare began. After getting it all hooked up, we realized that the store's Kiosk is still on the computer and it required a password to work the computer. The store's closed by then. We called Office Depot the next day. I believe I spoke with Sam. Anyway, he apologized and asked me to bring the computer back so that they could take the store's Kiosk off the system. I then unhook the computer and pack it back up.

I took the computer back into Office Depot and they apologized more and worked on the computer. My daughter and I walked around the store while they were working on it. We needed to get this computer working because my daughter needs it for college. They tell me it's fixed and I took it back home and hooked it back up again, and it seemed to be fixed by then, so I was so glad. We began loading all the software for my daughter's classes and got to MS new office software and the computer just cut off!

We restarted the computer and guess what? The Kiosk is back on the computer. I can hardly believe this. I got to tell you, I am mad. The store was closed again and I had to wait until the next day, so I was even madder. I called in the morning. Again, they apologize and asked me to bring the computer back to them. I unhooked the computer again and took it back. They apologized again and took the computer and began working on it. I was not walking around that time. I was standing there. I should have gotten my money back at this point, but I foolishly didn't. I just wanted their junk out.

I took the computer home again and hooked it back up. My daughter had to reinstall all the software again because when they told us to bring the computer back again, everything that we installed would be lost. It seemed to be working fine for about three weeks. Then, it started randomly cutting off. We restart it and it seemed fine for a while and cuts off again. I called Office Depot to see if they have another one to exchange it out with, and they told me that it's discontinued. Well great! Apparently, Office Depot has a 14 day policy on returning computers, so I'm stuck.

I then took it up with HP. Needless to say, the computer ultimately began to smell like an electrical fire and made a loud popping sound and quit. HP would not honor the manufacturer's warranty either, which is another horrid tale about this heap of junk computer. I will never purchase another HP anything, and I will never purchase so much as a pencil from Office Depot again. I purchased a Dell from Best Buy and so far so good.

I purchased an office chair at Office Depot, New Hampshire Ave., Silver Spring. I agreed to pay for the assembly and was told it would be put together by 3 pm. I returned to the store at 3 pm and found that the box had not been opened. I waited 20 minutes while the clerk completed what was promised.

This has been my typical experience with that store and why I will have get used to driving 4 miles further to Staples from now on. I thought you ought to know.

A customer asked a sales associate about a promo. He assured her it would be a certain price. It was not. She told him that's why I asked you first. And she asked them to please void sales. She left after telling him thanks anyway and have a good day. As soon as she left, the guy she was dealing with walked over to our salesperson ** on Jan. 3, 2011 at 5:20 pm and said what a **. Then, I believe, an assistant manager named Megan ran over, asking what did that woman say. And she proceeded to tell them that she had called another customer an ** earlier today and said: "I can't help it. I am just a crazy white woman." Then, they all had a good laugh. Not only are the cashiers horrible, the management stinks too. They wouldn't have a job if people who owned businesses didn't ask questions. There are a lot of places to buy things. You may want to let the employees know that without customers, they don't have a job.

I ordered a computer online while in the Office Depot store on VA Beach Blvd on November 26th. The order was sent and I received a confirmation print-out and email. The desired delivery date was set for December 2nd. After not receiving the order on this date, I called to inquire about the late shipment and was told that it was shipped from the warehouse but had not been delivered yet.

On December 6th, I received an email stating that my order had been cancelled due to the warehouse not having anymore of the product that I had ordered. I spoke with two representatives and a supervisor (Bella **), who informed me that the only solution would be to wait for the money to be returned to my account. Bella was very unhelpful and rude while I spoke with her over the telephone. Since December 6th, I have called back to the Office Depot 800 number three times, inquiring about the return of my money but have only been told to wait for someone to contact me. I still have not spoken with another like I was promised. The money that was removed from my account has not been returned to me yet and I am very displeased at the results.

I am still currently awaiting the return of my money which amounts to $263, almost two weeks after the order was cancelled.

I had entered Office Depot due to problems that were occurring with my digital camera I had purchased from Office Depot a few months prior. I asked the person in the camera section and was rudely directed to another employee who was also very rude. They informed me that they were not a "camera store", although I bought my camera from them, and that I needed to call a 1800 number in order to get help. I asked with help in how to do so. I was brushed off because "it was not their problem". They then told me there was nothing I could do without my receipt, even though I had all the original products from my purchase and my insurance claim booklet.

I purchased my camera from the Office Depot in Rocky Mount, NC. The employee there had told me there was no problem with looking up my receipt. The employees in the Greenville, NC Office Depot would not look up my receipt nor give me any more "service". I told the employees on my way out I should have bought my camera from Best Buy and will never be doing business with them ever again!

I was shipped the wrong item and told I would not be charged for the correct item; I was. I'm now being told a long list of reasons why it will take a week to get reimbursed for 2 charges on 1 incorrect shipment. I will never do business online with Office Depot again.

Reading all these complaints and none of it makes since. I worked there for years as a manager. There is no 4 year warranty, first of all, and no one can claim there is because it's on the warranty package. They do not repair computers in the store. And no, once you open the computer, it is for exchange only. That assures you get a computer that works for you and also insures people don't buy stuff, use it for what they need, and return it. We get that a lot with fax machines and hard drives. Once a computer or any technological item is opened and returned, we have to trash it. When you file for extended protection plan and you file a claim, a box is sent to you within 2 days. I got my laptop back fixed within a week.

I am in Fort Worth, Texas and my boss had a business meeting in New York City. I had ordered some presentation pads to be delivered to the hotel for this meeting. When the meeting was over, it was discovered that we had too many. So I called to see if they could be returned. I had to call several times and they promised they would pick these up (in the meantime, I had paid for these with my personal credit card and wanted to be reimbursed). To make a very long story short, there were several promises and lies about the pickup of these pads.

Well, they finally picked them up after several phone calls and now, I am being lied to regarding the credit on my credit card. I just talked to someone and again was told that I would receive a phone call regarding my credit (which is about $159.00). I am supposed to receive a phone call telling me when this will be processed. Unfortunately, after all the phone calls, I've been lied to several times with the same information - this will be processed in 3-5 business days. I don't see how Office Depot stays in business since they can't even tell the truth to their customers. My next step will be to call the President of the company unless I get my refund very soon. My suggestion to everyone would be to stay away from this company. I know I will never even buy a $1.00 pen from them again.

I purchased a laptop and accidental damage plan that should cover any thing. My computer was smashed by a child so I called the service center and they sent me a box. They took almost three weeks to fix the screen. When I received my laptop back, the screen was fine but they did not look at anything else. The mouse buttons on the key pad were damaged and the keyboard was clearly warped. So I called and sent it back. After two weeks, I received a call. The woman left a message stating the operating system was damaged and they need my permission to reinstall it. I called back as soon as I could and the technician gave me a completely different story. He said that due to reinstalling the touch pad they need to reinstall the OS.

After more than four weeks, my computer was returned. I went to start it up and the screen prompted me to set the computer up for the first time. Funny! I was given the impression that they had done this to test it. I set it up and tested the issues. I had spoken to them and written about it which was that beyond the damage. The OS was not functioning correctly. The media player and the photo viewer were not working correctly so I checked these first. No luck and still the same problems. Sometimes, it works, sometimes it doesn't. I called the service department to ask what they would do to fix this. I was told it is a software issue and they would do nothing.

This was not what I was told when I sent it back the second time. So I have to use the software I purchased from a third party to work with. I would have any way because of the editing but it would be nice of the computer I was sold worked with its original software. The worst part of this story is I work for the company and I feel pressured to buy these Protection Plans every time I buy something in order to make our sales goals. So now you know you are a number, not a customer.

I purchased a printer at Office Depot. The sales didn't know what he was talking about and told me a black and white printer would print in color. The manager came over and corrected him. Then the manager sold us a printer and was completely uninformed about how to help us when the printer broke the next day! Mark is the manager we spoke with and I recommend you go to Best Buy next door. There maybe a higher price, but you will be grateful when you get polite, informed help if anything goes wrong!

I received an email for a secret 1 day only sale. I met all the requirements according to the email and fine print. I needed to buy 2 of the same HP toners which I selected. The only problem is I could not use it and found out later only special toners were valid. I don't even know which ones are valid. Shame on Office Depot.

I sent my laptop to Office Depot for screen repair on 10/19/2010. The sales staff promised me that they would fix up my laptop within two weeks so I had paid off $599.99 for repairing costs. Yesterday, when I went to Office Depot to pick up my laptop, the manager and sales staff told me that my laptop had to have some parts delivering from Japan so that would be delayed three weeks more (11/26/2010).

The staff collected the money and didn't care anything related to the on time service. I'm really upset with Office Depot's service so seriously complained as above. Hopefully, this problem can be fairly resolved asap. Thanks.

I can't contact my clients on time with my information in my laptop, have to stop my travel plan for signing a business contract. I will miss the big order I can have and will cost lots of money and my company's reputation.

I called the store and then took in my computer. They had me take it home and contact protection plan 1 866 540-0013. They had Teleplan send me a box with instruction on shipping. It took them 5 weeks to return my computer, and it was damaged. I used it for three and a half weeks and it failed again. I went to do the same procedure. Again, it was sent back more broken than the first time. I'm still waiting 10 days later for them to have UPS pick it up and check to see if the fault is UPS or Teleplan. How long are we to go without our computer? Can anything be done or can the computer be replaced? I paid $1849.99 for this unit and then added a three year plan plus a two year replacement plan and spent a total of $2494.96. Please help me get this fixed or replaced.

I'm the executive director of the non-profit Homeless Writers Coalition of Los Angeles and we needed a fast processor for videos that we do. So I bought a brand new Toshiba laptop with the a fast i7 core for HD processing. But after days of loading up expensive editing programs and using it a week, the DVD burner was loud and the next week, the LAN wireless stopped working! I tried solutions online until I found out that the wireless adapter was defective on this Tosbiba model. Office Depot refused to refund my money and offered to trade for a new one, but why buy the same model that's defective? So I asked for the best model figuring it was safer!

I paid more money and a 4-year warranty, but the screen went green 2 weeks later! The store manager David ** tried his best talking to corporate, but they're defiant or just scandalous. Their 800 warranty didn't want me to ship the computer by FedEx to make repairs quickly, but to wait for a special box! But 12 days later, no box, which means even more time wasted for shipment, repair and shipment again! That was the last straw and I'm forced to sue them for $7500, which is the cost, time and wages lost with this fiasco! The court date is Nov. 18, 2010 in Santa Monica small claims court and I'm charging Office Depot with selling defective computers and insurance fraud! I will never buy anything again from Office Depot! They have signs saying 100% guaranteed, but they're more like some Bernie ** scam using clients' money to stave off bankruptcy!

I bought a Toshiba Laptop the 4th of July weekend. I was excited because it was only going to cost me about $600. Anyway, I bought this laptop on clearance and the guy I spoke to told me that I had to return the next day because they had to do some updates. I should have known. I receive a call the next day from a different guy and he told me that one of the keys on the keyboard were missing and that they would order it for me and that I should have it within 8 business days. I was fine with this since I was not going to pay for it.

It has now been 3 months and I still have not seen my key. Every time I call, the IT guy at this particular location keeps telling me that he has not received it. About a month ago, I spoke to him again and he told me that he had spoken to the company who ships these guys and said that "they had never received the order". I eventually give him the information he needs for him to re-order my key and I still have not seen it.

I just called him about an hour ago and he didn't even have the nerve to talk to me. He just old the young lady that answered the phone to tell me that he was on the phone with the company at that time and that he will call me back tomorrow. We will see if I get a call back. I learned my lesson and I am never shopping at Office Depot again!

About 5yrs ago, Office Depot sold me a printer with $50 rebate. I did exactly as they said and even followed up with copies to no avail. I didn't pursue it. Now I get a letter (scam?) of unclaimed rebate wanting last 4 digits of my SS#. It's probably not related, but smells fishy. I am just reporting it in case they are sending this out to everyone. I can send an attachment of the form letter I received Oct 22nd 2010 if you respond to this email.

Office Depot in Hampton Virginia does not stand behind products they sell. I was told that a $700 computer that I purchased had suffered hardware failure and that after owning it for a month and a half that it was now my problem. I spent $700 on a new MSI laptop computer. I was offered an extended warranty but refused because the warranty would cost just less than half the price of the computer.

First thing that went wrong was I spent an extra $60 to have Office Depot "set up" the computer and install McAffee antivirus. The sales person took my phone number and explained that they would call when the computer was finished. 30 hours later and without a phone call from the store, I returned to the store to check on the status of the computer and they explained that it had been ready since the night before and they just did not call. I took the computer home and followed instructions to register McAffee products but was unable to access the McAffee website.

About 2 weeks later, and many attempts to access the McAffee website, I took the computer back to Office Depot in Hampton VA and waited for approximately 2 hours for them to unsuccessfully remedy the online registration problem with McAffee, then have me call McAffee who did not have a solution since Office Depot installed the software off the internet, and then finally Office Depot installed a disk version of the McAffee software and gave me the disk.

A month later, the MSI laptop computer's wireless card failed. After failed attempts to fix the problem on the phone with MSI technical support, I was instructed by MSI phone technical support to fill out a form that they emailed me and mail the laptop to them in California for repair. I took the laptop back to Office Depot a day later.

They attempted to repair the wireless connection but after 1.5 hours decided that it was a hardware problem. I asked them if they would swap the computer for another functioning computer and they said no. The computer was in my possession for 48 days with it being used for approximately 44 hours with Microsoft 2007 and McAffee software installed and nothing else; work conducted on the computer was from a thumb drive and off the internet.

I am now required to mail the laptop from Virginia to California where it will take 1 to 2 weeks to repair. I was instructed by MSI to pay shipping fees. I asked the computer personnel at Office Depot why they would not stand behind products that they sell and was told that I bought it and it does not matter if it is a good computer or a bad computer that fails. These things just happen, it was my responsibility.

I bought the warranty and it expired on October 2, 2010. I tried to file a trouble ticket on 10/1/2010. They said my warranty ran out and would not allow me to submit a ticket. I tried again and someone changed my expiration date from 10/2/2010 to 10/1/2010. I still have the receipt and the expiration should be 10/2/2010. The laptop keeps on overheating.

I ordered a laptop for store pick up for my son's birthday. I was told the order would be ready in 4 hours. I went 12 hours later to pick it up. After 45 minutes of waiting at the store, I was told it was not there. That the computer told me it was in stock because it thinks it always has one available which is the store display and they could not fix the problem. They ordered me one and assured me it would be there the day before my son's birthday.

In the meanwhile, I asked for a DM's phone number to discuss the situation with. I called the number and was told he was not in and that they did not have a phone number to contact him to leave him a message. I was told to call back between 8 and 5 and I should reach him there one day over the next two weeks! I asked how they would contact him in an emergency and they said email. I requested they email him my message to call. 48 hours later, he still has not called. And the laptop did not arrive as promised.

I called the customer service number and waited 15 minutes for a supervisor. All she could say was I'm sorry, I'm sorry. I called for the DM again and was given another number. I called that number was given another number. Office Depot has the worst customer experience ever and I will never do business with them again to buy so much as a pen. I wold have paid more money at another location than to go through this mess. And here it is my child's birthday and no present. Way to go Office Depot!

Today I received confirmation that my orders were ready for pick up. However, when I went to the store to pick up my orders, the assistant manager and staff advised me that my desk and filing cabinet were not in stock. They advised me they were unable to have the items shipped to my home and that I needed to go to a different store to make the purchase.

Not only is this poor customer service but an inconvenience. The Assistant Manager reports that this store did not have my desk or filing cabinet in stock but that another store had many. However, when I made the order online it showed that the other store mentioned had none that I could purchase and that this store had several. The inventory was incorrectly stated and the Assistant Manager did little to correct or save the sale. I have little confidence that these orders will be filled correctly or in a timely manner so I requested that the orders be cancelled. Hopefully my credit card will be credited in full. I don't plan on making any other purchases from Office Depot online and would not recommend the pick up service to anyone.

On August 6, 2010, I bought a Toshiba Laptop ($825). I was told by Seve, the computer salesman of three years, that you can return within 14 days if something is broken on the new computer. Opened it up that day and the left button was not set right and was loose. Could not use keyboard with this problem. Brought it in the next day and asked for the purchase price to be put on my card. The manager and assistant manager said we only give exchanges. Told her what Seve said. She said, "I do not care." She said, "Why don't you send it back to Toshiba." The store and corporate policy is not to give refunds on these products but there were now signs stating this. And Steve said I could take it back. Very bad experience as $800 is a lot for me.The only time you know of this policy is after you buy the product and it is on the back of the receipt in small writing.

We purchased a Toshiba laptop for our daughter, a college student. We were told we had 14 days to return it if we had any problems with it, no mention of a restocking fee. The laptop would freeze up periodically which became very annoying as it required a reboot each time. Being an IT person, I attempted to diagnose the problem, but to no avail. We returned the laptop and were told there would be a $90 restocking fee, a company policy. Okay folks, do they put back in their stock a defective computer and sell to someone else? Why should I pay a restocking fee on something that is defective? I checked with Best Buy and Costco and they both told me that if a merchandise is defective, they will not charge a restocking fee. I told them that they were about to lose a long-time good customer, but that didn't phase the store manager. He has gotta follow company policy. I lost $90 and the time I spent trying to diagnose and fix the freezing problem with the laptop.

I don't have anything good to say about using Office Depot on line and I won't use them again. I ordered on line to be picked up at the store. Had to return the item. We are now over a month out and they have not credited my credit card. I have called numerous times to customer service and spoken to some really nice people from New Delhi who have promised me that it is being credited. Not happening! I have notified my credit card company and eventually it will appear I am sure but it has been over a month. Funny how they can take the money out instantly but can't seem to credit the card in over a month! Don't use Office Depot online.

I have an HP laptop which was running and working properly until I install a Web camera which causes it to freeze up. I paid $199.00 for them to diagnose, repair and install McAfee. But after a week of service, the laptop comes back not running and with the LCD screen burnt out with no explanation as to how. They claim that they did the service and repairs but it does not work now at all. The laptop does not work. It is now slower and need more repairs. I am very disappointed.

I took my computer in for service after is crashed and paid $350 up front (big mitake). Little did I know that they did not have a service center in Seattle so they had to ship the computer to CA and 10 days later the computer comes back with wrong O/S on it. They sent it back and another 10 days later it comes back and the staff promises me that the computer is in perfect shape. I go in and see that they have installed a 64 bit vista O/S, but it is not the HP version. That means I don't have any of the diagnostic software and ancillary programs and they left the 32 O/S on it. I refused to accept the computer. The store manager decided to order the original installation discs from HP and install them in the store. To me this indicated he did not trust their outside "repair" subcontract company to do it properly.

Another 10 days go by and I get a call saying that my computer works perfectly. I go in and work the computer for 15 minutes and leave with the computer. One and a half months have gone by, 2 days later the computer crashes. I reinstall the installation discs. Curiously it only takes 3 hours yet the Office Depot staff said it took 6 hours (I still have not figured that out). It is not obvious that Office Depot have no knowledge on how to fix computers or how to test them. I call up HP, spent 1 week on the phone with India and they run me thru all the diagnostic test that HP includes with their O/S. Everything checks out. Meanwhile I have had to reinstall the discs 3 times during this period.

Finally on the last try on, one disc will install so now the situation is grim. I find a recommended independent computer tech in town with certification and we sit down and test every signal component in the computer using off the net software. Finally, we find that the Nvidia graphics card when tested reaches temps of 89 degrees. We tried replacing the card with a low profile one and the cooling fan fails to turn on. We test my old Nvidia card in a different computer and it works fine.

It may be that HP did a poor design of the computers cooling system allowing the card to overheat. The overheating problem over 4 years caused the micro solder under the slot to melt thus the erratic nature of the computer. Disconnecting the video card the computer loads and runs but of course the video image is not the same quality. The tech now has about $200.00 of his time into the computer, a new mother board that costs $200.00, new video card at 150.00. Due to the design of the case and the tallness of the Nvidia card poor circulation is guaranteed. At that point both of us concluded we could invest $550.00 into the computer but what other components would fail due to the overheating problem?

So I gave him my computer in lieu of paying his labor charges. There were enough components that he would come out even or a little ahead. Now it has been 4 months since I have had the use of my computer. I go back to Office Depot and asked to speak to the manager. He sends out his assistant and refuses to speak with me. His assistant drags out the 7 page agreement that says that Office Depot will not be held responsible for anything. He goes on to say I should have returned the computer to them before seeing outside tech service. I said, "Are you kidding, your repair place in California did not do any of the testing that is usually done and twice they returned the computer not working correctly".

I am out $350.00 to Office Depot, $53.00 to HP (their charge to provide over the phone tech support), essentially $200.00 to the second local computer tech, who took my broken computer to salvage the usuable parts that he could sell, plus the price of a new computer, $750.00. I will not let this rest. I want justice and will seek whatever legal measures necessary. I might add that Office Depot carries HP and pro ports themselves to be a service center. Nothing could be further from the truth. Their staff is poorly trained and can't tell a working computer from what that does not work. Their manager is an **, each time I would come in he would hide in a corner and have one of his lackeys running back and forth relaying message. There is a real problem with that man.

I attempted to return an unused Office Depot brand compressed gas duster which values less than $4 that did not work. The manager exclaimed that it was not returnable because OD quit selling the product in Jan 2010. This is ridiculous and follows other service problems I have had with that store. I do a considerable amount of business with OD and will move it to Office Max or other local merchants.

I had recently purchased HP ink from this store "chain". Normally, I shop at this location. I attempted to return unused ink that was faulty with the receipt in hand, which was less than 90 days old. I had simply dumped the cartridge in an HP "box" as I was also turning in other cartridges for their rebate. I simply wanted to exchange my product for the same product. This ink is HP's brand and runs over $20.

I was told they could not exchange my product for two reasons: 1) I did not purchase the product at "this " store location. Since when was Office Depot a franchise? 2) and the date on the box was expired, which I had arbitrarily dumped the cartridge into as I was recycling other ink cartridges. This was simply an excuse not to service me as a customer, despite me having a valid receipt.

I was basically told that I would have to go home and look for the current "non-expired" box as HP had changed their packaging and take it to the other Fort Lauderdale store where the receipt was from, in case the other other store was selling "expired product". The fact of the matter is simply this - I had a valid receipt and a defective product, which should have been exchanged.

This is not the first time I have had this experience over their ink. The last time this happened I was trying to buy ink for another printer and I was advised to purchase the "Office Depot" brand, which the store clerk picked out for me. Later, when I went to use the ink, I realized the ink I was sold was not compatible to the printer and this time, I did not have the receipt. Again, I merely needed to exchange the ink for "their own brand" and I was denied the ability to do so.

I took a package to Office Depot to ship UPS. I spent 30 minutes waiting for the girl behind the counter to help me. She and her fellow employees were all engaged in a conversation totally in Spanish, while I continually waited for assistance. I ended up running out of the store with my package and will never go back!

Once again, Office Depot put out an ad on Sunday, 8-24-10, that they were not prepared to cover. After going back and forth with the manager, she admitted they only had 14 on the starting day of the ad, and although one girl said they got some in on Wednesday. I find that hard to believe as I have called the Roseville and Folsom stores everyday to check the loads, as I was told to do. This is not my first experience like this with Office Depot. They don't offer a rain check, just told me to keep checking back. The past times I got them to give rain checks, they never got items in. There was no "while supplies last" notice, only a limit of two.

It is so frustrating to spend over $180 and find that some items have not reached my home. I've looked in the trash, in the bags, in the trunk, in the car, and in the basement. It's not to be found. I still had the receipt and asked if they could just give me the five boxes that were missing. Then I asked if they could give it to me at the sale price of $1.00 each; they said no. I was told the next time I shopped I could use this $15 coupon to offset the cost of my next purchase. They said it was not good for the items that I was buying. It was one thing after the next. I still am out of what I needed to buy for the kids for school. I've spent a total of $1,200 on school supplies. I understand that you guys need to make money in the time of the economy crisis.

However, I too, am a working citizen and cannot afford to be taken advantage of or at least have a manager come up and talk to me. The sales representative, I know, was doing her job. It is frustrating after working two jobs to have to deal with this kind of situation. I apologize if I was rude to the cashier. I don't know how to get the problem solved. I'm still out money with no product, and the kids don't have what they can use for school. I now have to shop elsewhere to hope I can get a better deal on the items that I need. So, it would be great for the future not to have to repeat this ordeal again. Once again I apologize.

I'm just frustrated, and now have to find another place that can accommodate the needs at a cheaper price. I'll most likely go to Walmart because they have what I need and won't give me the hassle. I also was missing some items from Walmart and explained to them what had happen and they gladly gave me what I had needed and showed them on the list that was missing. I also told them if the items showed up I would return them. I assure you if I had not made a good attempt to find them I would not have bothered to come back. I clearly spent a lot of money and time and it is frustrating when I can't get some type of compromise. I offered to re-buy them at $1.00 a box knowing I was still going to be short the five but not $15 or $10 so that they would not have to take a loss but they didn't want to do that either.

I took my HP laptop into the Office Depot store in Antioch, TN for the free checkup service because my USB ports would not work. I was told that the problem was with my mother-board and needed out of store servicing. I explained I did not live in the state and needed it back within two weeks. They said the request was probably within the repair and return scope. It took nearly five weeks to be returned to the store and they mailed it to my South Carolina home. Less than one week after receiving it with supposedly a new motherboard, my screen stopped coming on while now I am in Laredo, TX for the next few weeks.

Since Office Depot is a national chain, on 8/15/10 I went to the Laredo Office Depot store on San Bernardo Avenue to explain my situation to the manager. To paraphrase her, I was told, "Too bad. So sad. Call the service repair number. It is not our problem." So I called the Office Depot in Antioch, TN where it was sent to repair in the beginning to be told the same thing: "Sorry... call repair." Guess what Office Depot? The repair techs will not call me back!!! I called repair three times before the screen went blank on the computer!! And I called a left a message 7 hours and 26 minutes ago. I travel frequently on business and the computer is the most highly important electronic communication equipment I need.

I purchased an extended protection for my PC on April 5, 2009. I took the PC to the store for repairs. I paid $169 plus taxes for DX and repairs in spite of the fact that I had the extended protection plan. The PC is not working and OD refuses to work on it further and/or return the money I paid. I want the money returned for both the extended plan and the repair/DX which I paid on July 25, 2010.

I went to store to buy an HP Scanjet G3110 Photo Scanner for Office Depot to match the sale price of Staples' which is $89.99 whereas Office Depot's was $109.99, with a print out from Staples. I'll never buy from Office Depot ever again; we're out of the scanner for now.

I sent in several rebate requests in early July, making copies of all items submitted, only to have half of them declared "invalid" for reasons that were not true (missing receipts or proofs of purchase). I hope I can get these corrected by sending in copies, but a 50% error rate on the processing center's part is unacceptable. It takes time and a lot of stamps to send in the verification when the materials were submitted originally. Beware of Office Depot Rebates. Their processing system was broken in July 2010. $200 in unpaid rebates (to date).

Upon applying for a rebate from Trend Micro (which Office Depot had signs prominently posted by the product), for the second year in a row, doing exactly what and when I was supposed to submit using their 3-ft. long printed receipt that the clerk happily handed me, I get an email that it was denied. I decided to call customer service at Office Depot, they told me they would transfer me to an Office Depot rebate center. In fact they transferred me to a third party, a young American representative, who was not helpful and could do anything but was going to transfer me back to Office Depot Customer service. I just gave up.

People beware. Trend Micro and Office Depot are simply a bunch of hucksters. This deceptive marketing practice is shameful.

I have an old computer monitor, fax machine, and two printers to recycle. I went online and found several websites that listed Office Depot as accepting used electronics for recycling. I could only find recycle bins when I searched for recycling information at the Office Depot website, so I called the location nearest me for more information. There was no answer at that number, so I phoned the next nearest location, which is about 30 minutes from my house. They said that they could accept my computer monitor, fax machine, and printer for recycling. I asked if they were accepted at all Office Depot locations and the answer was yes. I then loaded the equipment into my car and drove to the location nearest my home only to discover that the store is now a "Fitness Planet."

I drove to the location that is 30 minutes away from home, and after I carted the equipment into the store, I was informed that there is a fee of $15.00 (or more, depending on the size) for each item that I wanted to recycle! I said that I called the store to ask if the items could be accepted for recycling and no one told me that there was a fee involved and the clerk snapped, "you never asked."

I want to do the right thing and have these old electronic items disposed of properly. Hoisting these items into my car and travelling uselessly for over an hour was just a frustrating waste of time and energy. I am also disgusted by the incomplete information that I received, as well as, the poor customer service.

Office Depot is trying to claim that they are helping the environment by accepting items for recycling, when it appears that all they are really trying to do is make a profit.

I would like to know why we still support stores such as Office Depot who outsource work to Jamaica and the Philippines rather than our US citizens who are in need of jobs. If you don't believe me, call customer service and ask the person on the phone where they are located. Businesses like this are hurting the US! I won't give them another dime!

In May, I purchased a computor at a local store. About a week later I purchased a HP printer from Office Depot. I was told they would install mcafee anti-virus on my new computor if I would bring it in. About 2 wks. later I decided to do this and called office depot to ask about bringing the computor in,while on the phone I asked a question about the printer I had bought at their store. The manager on duty was extremely rude. He couldn't answer the question and when I said I will ask the sales aassoc. who sold it to me, when I bring computor in. He smarted off to me, I only wanted an answer about a product they had sold me. I took computor in to install the anti-virus. When I picked the computor up,they had done a tune up and upgrade to a new computor.

Also,when I got home& plugged up computor,the anti-virus was still installing.I had to wait for installation to complete and the printer started printing on it's own from a document file Office Depot had created.I didn't have one set up yet on my new computor.The computor was also left requiring no password to sign on.Normally,all these things I could fix but because the Office Depot store had done this, even Office Depot support team, Toshiba,or HPackard could not fix. The printer finally quit printing all the store had left on it after using 1/4 pk. of paper and part of new ink cartridge.I spent 6 hrs. total on phone with these 3 support teams.Next day,I take computor & printer back to the store and ask the manager on duty & sales assoc. to put computor back like it was when I brought it in. The manager turned his back as to walk off before I could explain the problem. The sales assoc. set the computor back to require password & removed all documents & icons he had created. He accused me of leaving the things in the doc. file he had created.

Before leaving the store.I ckd. and the anti-virus was still on computor. The manager had to be called from a back room he had disappeared to. He said "are you SURE you don't want this?" He grabbed computor, turned around, typed a little, turned back to me and said"ok it's done.He left again & clerk had to call him back to issue a credit to my credit card.With his attitude, I questioned what he had done. When I got home, he had set the fax machine as default, and no printer was showing. Neither me nor Office Depot support team could fix. HP finally corrected this, but both me and HP noticed the print in the address bar and on the home page was fuzzy. HP tried to correct but couln't. Toshiba finally corrected the print in the address bar but not on the homepage which is still fuzzy.

In the process of correcting print, they removed some icons on homepage which I used to have. I couldn't remember what all they were because by now I have made 2 trips about 200 miles round trip totals,wasted gas, 2 days, 12 hrs. on phone, & have a migraine. Neither me nor my husband have ever received such treatment. The manager on duty & sales associate treated us like 2 mangy dogs or 2 old dumb hillbilly senior citizens who did not have enough sense to own a computor. I know I am not very knowledgable about computors but am not a dog.I will never enter the Office Depot again. The head manager was on vacation and has since taken over the problem with the manager on duty and sales associate to handle.

I purchased a laptop from Office Depot. I recently sent it in for repair and the company doing the repair work couldn't duplicate ANY of my problems, so they sent it back without doing anything. Of course I continue to have the same problems, so I call Office Depot again. This time they have me send my computer to another shop. They find many things wrong with the computer and proceed to fix them all. Two important issues they have found are my power cord and my battery are both defective.

Unfortunately, I bought my warranty before they covered batteries, so I'm SOL as far as getting the battery replaced, but I'm in luck with the cord. They're sending me a new one. Psych!! I get my laptop back today and the only thing in the box is the laptop. No cord -- old or new. No battery -- old or new. Just the laptop. Of course it is Friday evening and the repair place is closed. So who do I call? Office Depot of course...their PSP office. They will be happy to send me a new cord. They can't do anything about my battery, though. Here's the good part...my cord will be here in approximately 14 days. So by the time I get a cord and a battery they will have held my laptop captive for approximately 45 days. I will NEVER, EVER purchase another thing from Office Depot.

I bought a lap top compouter for my grandson in college. Ot was a toshiba laptop with a 18.4 screen. It sold for 899.99 with 100.00instant rebate. I also bought the bundle that was$146.64 for Micro soft office and Norton virus for $14.00. They made mistakes and copied the sales slip over taking the mistake they made from the price of the computer.

no longer available features The warrantee was also miss represented. They said anything wrong, just bring it back for replacement or full price. That wasn't true either.

I went on Office Depot's website and looked at some different computer desks for my home office. After placing the desk and hutch that I liked in my shopping cart, I noticed an advertisement in the "coupon" section of the checkout process that read "buy both and get $179 off". So of course, I clicked it and proceeded with my checkout. I double checked to make sure the amount came off the sub-total, and it did. And then I completed my checkout with my total at $42 and some change. I was very excited.

I chose the option to pick up at my local store, and called ahead to see if I could make pickup that day. I spoke with Mark, and he informed me that I could. He also said that if the website advertised that price, that they would honor it. Especially since I had already paid for it online. Well, that all changed within a matter of minutes. I went in to the Office Depot in Douglasville, GA and waited for Mark. After a few minutes, I was told that he was on the phone with his district manager (who I'm sure he called after he hung up with me). He came out to meet me, and I could tell that he had bad news. He said that my order would have to be placed on hold until further investigation because of a pricing mistake on the website. Keep in mind they had 7 of the desks in stock, and 5 of the matching hutches as well.

So, I had already paid for items that were available for pickup based on an ad on THEIR website, and confirmed before I drove to the store that I could pick it up with no problem, only to be told just the opposite upon arrival. Oh yeah, and Mark offered to knock $30 off the original price of $219. HA! Let me throw a side note in here: Mark told me that after speaking with me that he got on the site himself to try and purchase the combo for his own personal use. Really? What a hypocrite! So, I left. Disappointed and frustrated.

I then decided that I'd just talk to the district manager myself, and I called back to the store to find out how to reach him. They gave me Office Depot's customer service phone number. And this is where the real fun begins...I called and told the foreign lady that I needed to get in touch with the district manager for my area. She proceeded to ask me why. So, I explained the situation. She assured me that she could resolve my issue without the district manager being contacted. I thought I'd let her try. Big mistake. She said since the store didn't honor the price, that we could just change the order from a pickup to a delivery. That sounded simple enough.

To make sure, I asked her what price my order showed in her system, and she confirmed the $42.79 amount on my receipt. I then asked her if that amount would still be honored if she changed it to delivery, and she said yes. She said she would have to place me on hold for a second to process the change. The phone hung up. I called back and explained to her sister or cousin what had happened, and she said my order had been cancelled!! I assured her that it shouldn't have been and that the previous rep. had offered to merely change my order for me. This new rep. then told me that they could & would not honor the price I paid for the desk/hutch combo. An intense debate followed, ending in me asking for a supervisor. She put me on hold. A few minutes passed by, and she came back to tell me her supervisor was busy. (A ploy to get me off the phone.) I told her that was fine, and that I would hold until he/she was available. She was obviously disappointed that I called her bluff, and started to plead Office Depot's case again. I told her that I didn't want to hash this issue out with her, and that I would wait for her superior, and she shouted: "FINE!"

I was put on hold again, only to be hung up on for the second time. What a joke! I was only taking advantage of an offer that was advertised on their website. While I of course thought it was too good to be true, how was I to know the product wasn't being discontinued for some reason? It isn't my job to make sure their coupons and sales are correct. It's only my right to benefit from them. I'm not sure I'd be so upset if the amount hadn't already shown up on my bank account, and getting hung up on twice by the English-illiterate twins didn't help either. Is their anything I can do to force them to honor this price? I was charged for an item, but wasn't allowed to pick it up. I drove all the way to the store where I was supposed to pick it up. Wasted the better part of my day in unfriendly debates, and didn't get the item I was so looking forward to having.

We ordered two white boards on April 15, 2010. One order came within couple of weeks. The other order is still not there. It has been almost two months. Repeated calls to their customer service department only gets us misleading answers (it's on the way), wrong tracking numbers, and being told that since it's a special order we must not bother them by calling repeatedly. At this point we have no idea what's happening to our order and they would not cancel the order (we have been asking them to cancel for the past 5 weeks). This is our first and last time ordering with them. It has been extremely frustrating experiance.

Late Wednesday I called again and received the same treatment. I feel that this is a bait and switch and they should honor their original coupon. The crux is that I still have the email and the l-shaped desk and hutch are featured on the front. Yes, I emailed the email back to them so that they could see the picture. Still...waiting.... When is the sale over? Total Price without sale is $1719.22 Price with sale is $999.26. Big Difference!

Within one year of purchase of my HP laptop, the CD drive stopped working and the hard drive got damaged through a possible power surge. When taking the laptop in, the assistant manager Craig was intent on telling me it was a virus which had caused the mishap. A virus is not covered under the warranty, but a power surge is.

After a day or so of looking for disks which were never found, Craig demanded that I go ahead and pay for service to the computer, and if it was not a virus then they would return my money. I have a warranty. Service the product. If then it is not covered, charge me to release the computer back into my possession. Throughout the ordeal, the proper Operating System Disk was never found. I have been through a move, divorce, and bankruptcy; have had disks from 5 separate computers, and my boyfriend's sister lost my external drive software and I don't know what else. I did have system disks, however they were to a Gateway, not HP like Craig demanded.

I have to leave town, Craig has complained that I haven't returned his call "on time", then told me I need to come get the computer. Well I worked that day, had a kid and a dog for which to make arrangements, and was on the way to NC. Told him I would be back Sunday. I was back Sunday. I just didn't get to the store until Monday, where I got the same kind of "it's my fault and problem" that Office Depot's merchandise doesn't work. The manager stated, "You were supposed to be here yesterday." I responded, "Well I'm here today." Then as he is getting my laptop, he erroneously knocked someone's external hard drive off the shelf. "Don't worry, that wasn't yours," he said. "I'm glad," I responded. No regard for the customer.

Now I'm trying to find receipts before my warranty expires. One phone number "Warranty Department" sent me to another, "receipt retrieval" who said,they can't help me. I guess I could go back to the store again, because the customer service is so pleasing. But the fact of the matter is the warranty expires in 2 days and the personnel in charge there sucks. I know I am supposed to cancel my daily life responsibilities in order to "fix" this problem- football practice, reports, dinner on the table , etc.

It is obvious Office Depot has no intention of. But be that as it may, since I had to search several days for disks, provide transportation for services and products, attempt analysis of the technical problems, coordinate services with other departments. Couldn't Office Depot just send me a check? Minimum wage is fine, and cheaper than what you are now paying.

The "Rewards" program for ink cartridges is a rip off in my opinion. I turned in 170 cartridges and was told by three different employees that I could buy anything in the store with my reward dollars. When I didn't get my reward dollars, I went to the store and was told that they could not and would not help me. After I convinced them to help, they gave me a phone number for corporate in Florida. The gentleman there told me I had to buy an equal amount of products to get my rewards. After spending another $537, they sent me a card for $226 which is limited to what I can spend reward dollars on. I lost money wise, $311.

Same bad treatment here. I bought an Epson printer that was defective. The next day, I went to return it to the same store, but I had lost my receipt. They refused to exchange the printer, so I called customer service who told me they would call that store and fax a copy of my receipt. When I returned to the store, they said they got the phone call, but I had not received the fax. And they still would not allow the return.

On top of that, the "managers" were incredibly rude, telling me that they never allow returns without receipts. They obviously have no clue about the value of a loyal customer versus a flawed return policy. I will never buy another thing at Office Depot, and I hope they go under before too many more customers get burned.

Two weeks before the warranty expired, boot up only results to the cursor. I have no luck with marginal English-speaking tech support and it was sent back at my expense. Since that repair, I am sending it back a fourth time for an identical problem! Send me a replacement Acer, you guys are terrible. It's a 4730Z, any help would be appreciated!

I went in to Home Depot to buy a wireless expander in the morning and found out the model they sell was out of date and needed a firmware update to possibly be compatible with my router. Well, I went to return it after I found that it was a ** piece of equipment and found that the store had a policy that states the customer can't have their money back even though I bought it just one hour prior to returning it. I felt so sick to my stomach when they kept saying "company policy". When I told the manager he lost my business, he smiled and said, "That's okay, we have other customers".Tthis made me feel sick as they smugly stand there and rob you with their "company policy".

I tried contacting corporate via phone and email and I never got a response. It seems to me this company doesn't like their customers. If I am going to spend my hard earned money with a company, they better make an effort to make me feel welcome. Instead, Office Depot thinks all their customers are criminals and will laugh at you if you tell them they lost your business. Funny thing is, I was a loyal customer and bought all my business supplies there. They lost thousands in sales, business and referrals from me.

Office Depot is a scam, because they sell re-manufactured cartridges as brand ones. I bought HP and Samsung brand cartridges for around $100 each and they were leaving streaks on a paper and were badly leaking powder. Their other goods are also grossly and shamelessly overpriced. Avoid Office Depot! I have damaged clothes, and probably some ink got into my lungs, impaired print job, etc.

Last April, I bought 2 laptops from Office Depot. I paid extra to have McAfee anti virus installed on 1 laptop. It never worked. I took it back and because I didn't buy even more service plans etc they would not fix it. McAfee said it wasn't their problem and I had to pay extra for them to fix it. So I lost my money on that and had to download an anti virus that would work. 6 days ago, the HP laptop crashed and doesn't work at all. Office Depot says I have to pay for them to fix it even though there is a sticker on the bottom that says 1 year warranty.

I am 5 days away from that expiring. I called HP and they told me for 57.00 they would find out what was wrong and for 400 they could fix it. This is outrageous. Neither business will stand behind their product or honor their warranty. I use this computer for work and now have lost 4 days of work because I can't afford another computer.

I changed my mind and cancelled order while still on the phone with an Office Depot rep. But I was billed on February 22, 2010. Never received product. I was given a partial refund and still owed $172.89 as of April 2, 2010. Sorry's and "in process" just do not cut it anymore. I will be filing a complaint with the Attorney General for the State of NY soon. I was charged for product I never ever received and still do not, to this date, have a full refund. Do not deal with this company.

I purchased a desk from Office Depot several years ago. It is a tempered glass desk. It spontaneously exploded with great force, the force was so profound that the ceiling tiles were raised. Office Depot showed little to no interest in understanding what happened and wanted to see a receipt before executing any action. Please be aware that had I been sitting at the desk, it would have seriously harmed me. Shattered glass everywhere. We are still shut down awaiting clean up.

I had a package delivered from there, and when I called to ensure the delivery, they told me it was delivered. Then when I realized that the package wasn't received. I called back to Office Depot where they requested the tracking number to verify the delivery. It turned out my package had been sitting there for a week; even on the day I had called, it was there.

Christina, an employee, told me it was my fault for not checking her printout with the address that she made. So Elias got on the phone and right away began to justify his self without acknowledging me. Since I am out of town, a friend went and repaid to deliver the product. When he returned two days later, Elias would not help him. He just said, "Go to ups.com."

My partner and I purchased 2 laptop computers from Office Depot. We were told antivirus was not included and we paid an additional $200 for McAfee software and antivirus for a year. It expires in April. For this entire time, it has not worked. When I call McAfee, they inform me for $59.00, they will fix my problem. Office Depot says I have to work it out with McAfee.

I want my money back for a product that has failed. I also want to know what I paid for if McAfee will not accept it. I am out money and my HP laptop is at risk of viruses because I am not protected. I feel Office Depot did not tell me the truth about having tech service as McAfee says I don't. I paid money for nothing.

The four way color ink pen rejects when writing. The black is the color that reject during writing. It interferes with writing. It required the purchasing of another pin sent by Bic.

Is it legal? Office Depot has an ink cartridge recycling "green" program. When it started several years ago, a customer was allowed to recycle 25 cartridges each day. For each cartridge turned in, a $3 coupon was issued. this coupon has no expiration date, a fact often pointed out by employees.

Three of these coupons could be used each day toward the purchase of merchandise. This means that of each 25 cartridge return, it would take eight days for you to use up the coupons issues. Printed on the coupon is a policy that prohibits the sale or other transfer of the coupon to another person. If I turn in 25 cartridges each day, I would accumulate 22 extra coupons each day or 7,665 coupons in one year.

After a while, the policy was changed so that I could only turn in 5 cartridges a day. I could still use three of my $3 coupons a day, which means I was only accumulating 730 coupons yearly. About a year ago, Office Depot quit giving the $3 voucher coupons, instead putting the recycling credit on a rewards account.

The $3 voucher coupons were still honored against my purchases for maximum of 1,095 cartridges per year. On Sunday, January 31,2010, Office Depot told me that they would no longer take any of the $3 vouchers that they have issued over the last years. This means that the 5570+ coupons I have left are now worthless. If that's the case, I most certainly would not have taken my cartridges and donated them to Office Depot over the past few years.

I had my PC laptop serviced due to a virus. Their job is to clean and resolve the virus issue and to optimize the system without removing or affecting any existing files. Ryan called me the next day to inform that my laptop has been completed. Immediately picked it up, took it home and couldn't get in the internet. The unit was running very slow than normal! Apparently, they've changed all my settings causing the internet access issue; but when I returned the unit back the next day, no one there seem to know how to operate a computer nor access the internet. There was a massive confusion! Apparently, Ryan told his new manager Dave that he had spoken to me on the phone and explained the resolution.

The truth is I never spoke to him! This sub-standard service had cost me $205. It's very disappointing and I'm appalled. I just received a call this morning that my PC is now fixed. I have yet to determine whether they truly fix it or not. Stay tune! Economic or physical damage was huge inconvenience and time delay! I was not able to complete my work at home on time due to this PC issue!

I paid $200.97 to Office Depot Torrance to get my computer repaired due to unable opening the computer. After I took it back from the repairing, I found the computer lost sound which was working before repairing. I brought it back for check, but the problem could not be fixed at the store. Then I asked for refund, as the sound problem is even bigger than what the problem was before it got repaired. However, the store said that they only did the software work, and they didn't touch the hard drive. That's really a big joke! Just like a patient to be treated in the hospital who had an arm problem. He got his arm fixed, but a leg was broken. As a customer, I did not know what the technical did, but I want a result. If the technician repaired the "opening" problem, but damaged the "sound" function, whether they have to take the responsibility on it? My complaint is that the store took the money but made the computer even worse!

The store would not take back the printer and told me I had to call customer support and that they would send me a new printer or my money back with no hassles. I called customer support and they told me they would do neither and I had to go through HP instead.

Ordered a desk on 12/21/2009 was advised item would be delivered by 12/24/2009, Haven taken off work now for delivery tomorrow and was advised I would receive a phone call by 7pm on 12/23/2009 advising when the item would be delivered on the following day. I have waitied till 8pm and no call, Call customer Service, First lady has no clue where it is or how to find it, ask to speak to supervisor, supervisor tells me between 830 and 5 pm i will get my desk on 12/24/2009. I asl for a tracking number they can't find one shipping goes home at 3 really 3pm why would shipping close at 3pm come on.

Call back 2 hours later speak with brandon the supposed floor supervisor he escaltaes my issue but no one is in that department until monday the 28th so thats useless, he says shipping works till 5 reguardless they are gone and that it is very common for items to be shipped with no type of freight tracking because there 3rd party carriers dont want to be bothered with people calling asking about there stuff. He Advised that shipping would be open tomorrow between 7 and 5 and that if I could call back maybe they could get some info. he Just wanted me off the phone.

OFFICE DEPOT why even offfer 24 hour customer service if the people working can't provide any information on a existing order I guess you should jsut state you have 24 hour sales taking and not customer service as these people were more interested in if there was anything else I would like to order, WHY WOULD I WANT TO PLACE ANOTHER ORDER WHEN I CANT GET MY CURRENT ONE WAKE UP AND GET A CLUE HOW TO TREAT YOUR CUSTOMERS WILL NEVER STEP FOOT IN YOUR STORE OR VISIT YOUR WEBSITE

My Fiance and I had purchased an L-shaped desk for the price of $162.36 (after tax) on November 24 2009. The desk we thought was a great deal. What made the purchase even better was that we were guaranteed delivery the very next day, that is what closed the deal for us because we needed a desk asap. I had taken that next day off (day before the Holiday) for the delivery of the desk. As you can see per all of the phone conversations. I had called office depot at 3:30pm to get an estimated time of arrival. They stated anytime before 5pm, that is fine. As I am waiting I called my fiance at 4:50pm I have not received the desk as of yet.

My Fiance (Brad) calls office depot they told him we deliver until 7pm. At this point I am still waiting at home. Brad receives a phone call within the hours of 5-6pm from the third party delivery. They told him the desk is not on the truck. We will receive the desk on Friday after the Holiday. (What are we to do) So I take the day off again as I'm waiting for the arrival of this desk. Brad calls they tell him we will deliver within the hours of 8-7 they do not know what time they will arrive. As I am waiting the whole day. We receive no desk, Friday. So then Saturday and Sunday pass.

Monday comes at this point I am ******. (sorry for the frustration) Brad had called after work which was 5pm he spent 1 hour on the phone getting the run around. He had spoken to a supervisor which stated she will only give us a 10% credit. What a 10% credit that is a slap in the face. We were guaranteed this desk 11/25/09. Then she had hung up on him after being on the phone for a whole hour you've got to be kidding me. I then called when we arrived home a representative named Manny received the call i requested a supervisor, then I got hung up on. So then i call again we have the right to know where and when our purchase will arrive at the house so we can make arrangements on who is staying home from work waiting for this delivery.

I call again I spoke with Malika she said, we will receive the desk tomorrow Tuesday for sure and that the third party delivery will call us within two-four hours this is on a Monday evening which we never received a call. We did receive the desk @3pm Tuesday. But, if I would have known WE would be treated like crap and being lied to for $162.36 we would not have made that purchase at office depot. We were going to purchase the whole set book shelf and the filer but we do not want to deal with poor customer service.

Im pretty sure you can see all the phone conversations on file this is ridiculous i hope these calls were being recorded so that in the process of training individuals to work for office depot customer service this would be an example on how not to treat customers. In the end of all this I think to myself as a Manager I would want to make sure every customer leaves my store feeling good about their experience and purchase they made with us. This just shows that there is poor management that don't care or expect their employees to perform quality and concierge customer service.

than i told her ok if you are not give me my money back than i am not going to take this camera with me. than i left that camera to the store. And they can sale that camera again and they can have that money in there pocket that was 200.00$ worth camera. and i am never gone go back to office depot ever

I was in Office Depot today and was getting ready to purchase $360.00 in product. I asked them to take my Staples coupon for 10% off and they wouldn't. I asked for their 1TB USB drive that was on sale and they were "out" with no rain checks available.

These companies just don't get it. They were the cheapest in town for the 259.99 Linksys router but since they wouldn't make the 1TB drive good with a substitution or a raincheck, I walked out and didn't spend a dime.

I'm writing this for the benefit of Office Depot Management. You had me in the store but because of your policies, I will now purchase these items from an Internet reseller. I will pay less, I won't pay shipping or taxes. If enough of us leave your store and do the same, you loose. You will be like Block Buster. Handwritting is on the wall. You had me in the store and you missed the sale.

In the past, every time I bought something that included a rebate, I was issued a check in that amount, not some kind of a gift card to be used ONLY at that store.

We purchased my laptop, along with the 3-year warranty that covered everything that could possibly go wrong with the computer. I sent it in before my 3-year warranty was up. My computer was in pieces and not turning on. They sent it back to me with the sound not turning off, the dvd player not working, and none of the original programs installed. I sent it back in two more times, for the same problems and it came back, broken once again. I have spoke to three different supervisors about the problems and they asked for my laptop to be sent back in. I am a college student and need my computer! I have been without it for almost three months now.

I placed an order for 2 laptops on Sunday morning for in store pick up. On Monday morning when I tried to pickup the order with the print out of my order confirmation, I was told that they cancelled the order because on sale items are not eligible for in store pick up. However, I never received any email or phone call regarding the cancellation. Worse yet, they're out of stock for the items I was looking for. If in store pick up is not allowed, then why did officedepot.com allow people to place the order?

I placed an on-line order for a Texas Instrument calculator. The order was delivered the very next day (which I was very pleased with - extremely prompt with the delivery). However, found out from one of my sons that the model I ordered was not the model he needed for school. I went to return the item to the store on my way to work the next day.

I was told that they can not take back any order that was delivered and I need to call the toll free number to arrange the return. I called the toll free number and was told that someone will be stopping to pickup the item (anytime between 8:30 - 5:30). When I asked about how the item should be packaged and the label for the package, I was told to address the item to Offcie Depot (no address, no label, etc.). Another question I posed was how do I know if it's been actually picked up by someone, the person said "she doesn't know". She asked if I lived in an area that had experienced bulgary lately or if it's safe.

My complaint are the following:

- how can the store not take back items ordered on-line? - how can you expect someone to be home to return the item (8:30 - 5:30)? - how do you not supply return label(s) to track the item to make sure someone actually picked up the item?

I will make sure I never order items on-line from Office Depot again and make sure everyone I know is aware of the policy. This is one of the most inefficient company that wastes resources (money, time, energy, etc.) when we are all trying to cut cost, time, etc. in this recession.

Ordered a chair online, received confirmation email saying order was being processed. After a couple of weeks with no chair, checked to see status. Was able to find, (after much digging) that chair was due the following month. Not being able to wait that long and with no notice from O.D. in original conformation that chair would take over a month to deliver, called to cancel order. Was told by Rep they didnt have "authorization" to cancel? When questioned to why, she hung up. Called back and got same story... now have to wait 4 hours for someone from "resolution" team to contact me? Terrible taste in my mouth from this... cant believe they wouldnt tell me up front it would take so long to deliver and then to not cancel the order weeks before its due to be delivered? Bad business, terrible disregard for customer and will make me never spend a dime with them again.

I ordered around 482 pages printed in color from Office Depot Store number 2282 for a very important propsal that was due a day and a half from the day I placed the order. Received the order, it was printed wrong. Called OD and was put on hold and tossed around the store for about an hour and a half. Finally David told me to bring in the documents and they would fix it, but they were really busy with their back to school sale right now.

Drove 20 min back to the store only to find out that their printer was broken. Beth at the print center asked me if I could bring it back tomorrow. I replied abosolutely not, I already paid 400 dollars and needed the documents the following morning by 7am. She attempted to fix the problem, but still didn't know how to load a new cartridge into the printer.

After sitting there for 2 and 1/2 hours listening to the store manager Stephanie yell at the customers, and her subordinates, Stephanie tells me that theres nothing they can do and laughs as she tells me, and jokingly tells me to have a nice day! Finally after threatening a law suit, she directs me to a store that is 20 more min down the road to help. By this point it is 830pm and the store closes at 9pm.

I wrote customer servise at customer relations@officedepot.com. The "Senior Customer Service Relations Assistant" tells me that she is sorry and that the store manager from store 2282 will call me to rectify the situation. That was over 8 days ago. Unbelievable that a chain office supply store can hire and charge such imcompetent people to deal with the public.

I'm NEVER shopping here or any other Office Depot again. Staples is about another 10min drive from the house, but well worth the trip. Goodbye Office Depot! Lost the bid due to the 5 hours I spent waiting on the store to rectify their mistake!

We ordered some furniture and were given a date of delivery. They required that we give up the whole day since they could not give us an exact delivery time or window, but it would be between 8-6pm give or take 30 minutes on a Friday. After many calls trying to figure out why the furniture did not arrive, we had a couple of reps state that this was an estimated delivery date and that we needed to be available at the location of delivery during those hours; then stated that since it's an estimate, it could take another 2-3 days until delivery.

We thought the problem may have been the individual, but come to find out the following 4 calls in the upcoming 2 days had the same outcome! No furniture, no delivery, and we attempted to re-order if we could only have one date to count on its arrival, but they could not guarantee that it would arrive that day. Also, this item was NOT on back order, but available here locally at the warehouse. It just makes NO sense! The lady I was speaking with hung up on me when I explained that it was unreasonable for ANY business to require their customers to wait 4 days for a delivery that can take any 1-4 days to arrive at their address. This is just absurd!

Three problems with this: 1. I made this same school supply order last year and it was delivered to the same address where I currently live and there were no problems and no phone calls for directions, either. 2. They made no further attempt to contact me to let me know that there was a problem and 3. I find it hard to believe that their trucks or dispatchers don't have access to mapquest or GPS. None-the-less I spoke with a customer service agent who told me that he would credit my account and reorder.

Though I thought he meant to do an in store credit, he meant that he was sending the debit back to my card which takes five to seven days. Rather Office Depot simultaneously hit my debit card again with a reorder. So later, I got another call from the credit department telling me my card had been declined.

I finally got a so-called supervisor at the supervisor's desk. She assured me that all of this is in fact my fault and that I just need to eat it. She expressed her displeasure at my tone and told me not to issue her any sort of ultimatum although all I requested was some understanding as to the fact that this is also eating into my time and costing me even more money. She also let me know that I'm free to shop elsewhere. My only other expectation was some basic customer service, and to not make me suffer additionally because of, as she put it, "the system." She also told me that my order was driven from Georgia.

Five to Seven business days passed without the money being returned to my card. We're now on "business" day nine. (11 days in real time since I was told the money would be returned.) I just called customer service again and am waiting to hear back from someone.

At what point does their keeping my cash money (a debit card is a cash transaction) without the delivery of any merchandise constitute theft by fraud?

Office Depot advertised an $80.00 rebate for purchasing QuickBooks Simple Start 2009 between the dates of 6/28-8/31. I purchased QuickBooks Simple Start 2009 from Office Depot on 8/3/09. After submitting my rebate form and information, I was sent an email stating that my rebate was invalid because it "cannot be combined with any other offers unless specified by Intuit". This is a completely bogus reason for denying my rebate as I did not combine the offer with any other offers. <

I called the Intuit rebate phone line to complain, but the representative refused to validate my rebate, even though he could not provide a good reason for why my rebate was marked invalid. The only thing he said was that it was based on the price which I paid for the product, which is completely unfair because nowhere in the rebate terms does it mention anything about price being a valid reason for refusing a rebate. I feel completely ripped off.

I purchsed a shredder model S150 (called the top secret shreeder vogue) July 2, 2009 July 16, that night it stopped working. I emailed the website accordding to the instructions that came with the shredder but they never responded. I do not have international long distance calling on available on my phone.

Also I have notice this is the one shreeder not displayed on the product list. This is also the second shredder I purchased within one month (first purchese was June 20, 2009). I purchased both shredders from Office Depot in Los Angeles.

I am out of actually 60.00 for two shredders and I need a shreeder for my own security and piece of mind. I cannot affor another shredder. I am on limited income.

Office depot sold me a computer on may 18 2007. they also sold my a two year extended warrenty to which they told me would began after the one year manufacturer warrenty. well this day aug 4 2009, i took her computer back to the store thinking it was in warrenty and was told that the warrenty was out because it was not a extention warrenty but began the day i bought it. so i did not have a three year warrenty to which i was told when i bought it. i had a two year warrenty over laping the manufactoring warrenty. bottom line they lied to me to get me to buy a expensive warrenty and they will not fix the computer. they are sorry they said if i was lied to but that was business. SO BE WARNED DO NOT BUY FROM OFFICE DEPOT THEY ARE NO BETTER THAN CIRCUIT CITY WAS. and we all know circuit city did not honor their warrentys either. they are out of business and i will never ever buy any thing from office depot again and i hope they too go out of business.

on 7/20/09 brought a digital prism 7inch portable tv, tv was defective dead pixels on the screen, returned the tv 2 different only to get a new tv with the same problem, on the 3rd time i asked for a refund, because why should i be forced to keep getting these tvs that are defective. manager refused to give me a refund and stated that i can only get the same item, or that she will bend over backwards and give me a gift card. i took the 3rd tv and never opened it i still have it, but i will never ever buy anything from office depot unless its pens or pencils im finished with them when it comes to any electronics!!! i asked for there corporate number and she gives me the 1800 customer service number, the managers name in that store was sarah..

I placed an order with Office Depot for a Mayline Comfort Series Big & Tall 6446 High-Back Fabric Chair, 48"H x 29"W x 28"D, Black Frame, Black Fabric on June 27, 2009. Almost immediatley I received what appeared to be an auto-response email confirming the order and giving a tracking link. Tracking this order has shown "In Process" since day one, with an estimated delivery date of July 16. I have talked with at least four different customer service reps and still have no explanation of why this is a special order item, why it has not shipped, or when it might ship. I also sent an email enquiring of same. The auto-response stated I would receive an answer in 24 to 48 hours. That was July 13 and I still have not received a response. It has now been 15 days since placing the order and I still do not know when, if ever, this might ship or why the delay.

I spoke to a female person, Matt, who told me that the only way to cancell the order was by not accepting delivery of the chair.

The chair being scheduled to be delivered to a freight forwarder, that to me was not a good option.
I requested that the delivery address be changed to my home address and this could not be done either.
I was told to either accept that she, Matt, put in a request to state that the delivery address was incorrect or to speak to her supervisor. I spoke to the supervisor and was told the same thing so I gave up.
I called teh freight forwarder to request that he not accept the delivery hich he agreed to do.

I cannot however count on him or his employees doing so.

I purchased a Sony Vaio from Office Depot that was a display (LAST ONE) item and the price was so low I decided to go ahead and buy it. Two days later I get a letter from WA State Benefits that my benefits will be denied. So I had no money for rent and no money for gas. I decided the only way to get quick money for now is to just give up the only thing I always wanted, the Sony Vaio I just purchased. Since it was display model the Store Manager was nice enough to return and refund me.

Here's the scam on this. The laptop was $549.99. He then charged me $82 dollars for RESTOCKING FEE? What do you restock out of an already OPENED ITEM. I cleaned the laptop, took me hours to reboot the system and clean up everything and they are gonna charge me $82 dollars for the restocking fee? They can't do such a thing if an item is already opened why are they going to charge me $82 dollars?

I bought a laptop from Office Depot. I was advised to buy a warranty that would cover accidental damage and I could bring it back to the store to exchange anytime for 3 years. Well the first time I exchanged my laptop, they did it with no problem. A couple moths later I started having more problems, but when I tried to exchange it, the store manager told me that someone had lied to me and I could not exchange it in the store. He said the policy changed and that I would have to call the manufactorer. I called the manufactorer and they tiold me I would have to wait 5 days and bring it to a shop. I feel I should not have to use my gas after buying a $100 in store warranty.

on june 2nd i went to the store to get a new cord and a router, ask the salesman if this router would work and was it easy to install, his answer was take it home and if it doesn't work bring it back. returned on june 10th, mike told me in a sour mood i couldn't get my money back, but he would give me credit since i hadn't read the back of the reciept and he would talk to the man who waited on me, since i didn't know his name i ask him how he was going to talk to him. it is just his attitude that really upset me. i have been a customer for many years, but will not go back to that store. now i have a 53.86 credit that i don't have a use for.

I purchased a software product that was supposed to be compatable with Windows Vista. It turned out that it was not. I took the product back to exchange it and was told that they would not take it back because it had been opened and I might have copied it before I brought it back. The manager told me that the 40 dollar loss was my problem, not his. Customer service was non existent. When you finally got to talk to one, you could not understand them. When I asked to speak to a supervisor I was hung up on. This happened three times.

Customer Service will never remove you from the catalog mailing list ever. I tried for one year about 15 times, and each rep says sure no problem, but catalogs keep coming and sales flyers. Terrible customer service this way.

After over 30 minutes of him selling me a copy card and chastising me for using their system incorrectly and blaming me for needing him to turn the machine on and then blaming me for the fact that the machine was not working and then blaming me for wanting to talk to a manager, and then having the manager fold up in the presense of this overbearing no-mannered [clerk], I did something I almost never do: I looked up-line to Office Depot Corporate to complain! I happen to like this Office Depot store and have shopped there for years and years BUT after I was treated badly at the bottom, middle and top management (top management would not even talk!) I decided: no more Office Depot for me. I went to Staples down the road, and was treated very well. I had not been to a Staples before but now I am their customer for a long time I predict.

The following morning I happened to be near the store at 1590 N. Federal Hwy. so I stopped in to return the remaining unopened Office Depot cartridges. The woman at the register I recognized as a long time employee, so I told her the problem I had with the other store. She told me that Office Depot brand cartridges were guaranteed and that shouldn't have happened. I got 800 number from her so I could call in my complaint and spoke with Kiara, who assured me that I would receive a call back within 45 minutes. So here I am 10 hours later filing my complaint since I got no call-back.

I feel that I should also mention that back on February 18th of this year I ordered company laser checks through Terri. When I received them a week later without the logo I took them back to Terri and she said she would take care of it. Don't ask me why I waited three weeks, but after three weeks I spoke with Terri (this was on 3/17/09) about not receiving the checks yet. She called the printers right then and there and found out that whatever she had done to try to get me the correct checks hadn't worked. She said she would have to put the order through again. I got a refund right then and there and then called the place I usually order my checks from and placed my order with them. I was seriously disappointed.

I'm not sure if I will stay an Office Depot customer, but I will never step foot in the store where Terri works again.

We bought a printer/fax/scanner with Office Depot. It stopped working and since it was still under warranty, we were advised to return it. Office Depot has yet to return our refund of $399.99. Customer service is not very knowledgable and do not follow up with you. All they tell us that the check is in the mail. Never again will we use Office Depot for our office needs.

On 3/9/2009, I called the Office Depot toll free number to place an order. The male operator began making rude female jesters. I requested a different individual to handle the call. He laughed and in a sexual manner stated there's no one here but me. I said, no thanks and immediately ended the call.

Within minutes, I called the same toll free number and spoke to a different operator at Office Depot. The order was placed, then I requested to have a coupon added to my order. I was told the order was already processed, and it was too late to add a coupon. I wasn't aware that I had to mention a mailed coupon before giving my credit card information. Before the call ended, a group of males in the background began making loud references to the call I had made earlier. Overly attempting to annoy me, the male operator's voice gave an impression of rudeness in his call completion statement. I did not make a comment, but I called back in twenty minutes and cancelled my order.

Office Depot charged my credit card $83.12 on March 9, 2009; and, after eleven polite request to refund my account, they have not given credit for the cancelled order. Office Depot operator Nesia said she sent the request to resolution, but I have spoken to their resolution department. On 3/25/2009, my credit was approved. Kurt said, The request was forwarded a third time. There was a note for approval. His supervisor was notified, and he alerted the billing department. I have also tried online to receive credit. The only response has been a conversation with an Office Depot operator.

On Friday march 27, 2009 at around 16:15 I went to office depot on 1013 W University Georgetown, TX 78628 to search for a small profile computer for which its current specification had the capacity to support a blue ray player. I noticed the following acer X1200-U1640A I approach acting manager and asked to see a display. He stated that he did not have that model for display. I asked if he could then pull the specification on the model. The acting manager did so; I reviewed the specification and was satisfied. I asked acting manager how many of theses models he had on hand. He stated that they had several and then asked if I wanted one. I said yes. We then both proceeded to the checkout center. The acting manager offered and extended warranty and I said no not at this point. We completed the transaction. The item to the best of my knowledge was sealed in the box new and not returned or refurbished. The sale completed at 16:37 for a total price of $ 324.67.

From Office depot I went directly to my home where I opened the box to inspect the items. After opening I noticed that the front plate cover was slightly popped open at at an angle and was not closely with light effort. I did not want to risk damaging the product so I went back to the store to have the item exchanged. I returned to the store at around 17:15 and went to speak directly to same acting manager and showed him the condition of the product. He inspected and concluded that front cover had merely popped open. He attempted to close cover using considerable force. That attempt failed. he then attempted to completely remove the front cover. In that attempt he snapped the front plate permanently damaging it. He then proceeds to the back to get replacement.

When he returned he stated that the item I had was the last one. He continued to see if the item was available at another location. He stated that he showed only 1 in the Austin area and asked if I either wanted it delivered to his store of if I wanted to go and pick it up. I did not want either because of the cost of effort involved and since there was only one product left I would be out of luck if there inventory was not accurately updated or if that product was in issue also. I asked instead that I be refunded. He refused and stated that it was company policy is that no refunds are issued for computers but that instead I can either exchange it for the same item or use it as store credit for another computer.

I argued that his store had sold me a defective item and that I did not believe that it was the companys policy to sell a defective item and not offer a refund. I also pointed out that it was he who completely broke the front plate off making it impossible to fix and potentially voiding any manufacture claim. he still refused a refunded. I then reiterated what had just occurred and his company policy claim. He quickly approached and grabbed my arm. I pulled back and he released me I told him never to approach me like that. I asked for the manager of the store. He then claimed to be the manager I then asked for the name and number of his regional manager. He went to the back and complied with my request. I took the information and reminded him of his threat never to threaten me again.

I went home and attempted to call and leave message with the regional manager the acting manager provided. I was unable to do either and decided based on all that occurred. Due to the refusal to refund on a defective item and fear of physical threat I concluded that I should report incident to corporate. I contacted the office depots customer affairs and reported the incident. According the representative they will be reviewing the case.

Loss of money and fear of physical threat

ignored customers of certain ethnic backgrounds.

In 11/5/08 I went to Office Depot to buy a computer. There was a really good deal on the Office Depot magazine that week NO INTEREST AND NO PAYMENTS TILL JANUARY 2010 FOR ALL CREDIT CARDS ACCOUNTS . For that reason I applied for the Office Depot Credit Card Account and I bought a computer I started getting by mail my Office Depot crdit card statements, and I noticed instead of No Payments No Interest till January 2010, the statement says No Interest No payments for 6 MONTHS!!!

I called the credit card telephone number and they sent me to go to the store. I went to the store and they sent me to call 1-800 and again they sent me to the store. One of the managers tried to helped me a lot but with no luck again And again I had to call the credit card number. I don't know the name of the representative who tried to help me but what a surprise when she told me you have 60 days to look for wrong information on your statement and after that she sent me to the store again!!!! I will try one more time and of course I will close the stupid Office Depot Credit Card

The economic consequences? Apply for a new credit card means 1 point less on your credit score I had to pay all th interests when my plan was to pay before January 2010

I purchased a computer from Office Depot in June 2008. It is now March 2009 and I have still not received the rebate, despite numerous phone calls. The company handling the rebate is Young America. They claim to have sent checks on two occasions. What are the odds that the US Postal Service has dropped the ball twice?

The rebate was supposed to be $70.

I bought a 3-year protection plan from Office Depot for my laptop, and Office Depot called me to inform me that my plan is about to expire (after the 2nd year). When I told them I bought a 3-year plan, they told me that the first year is covered by the manufacturer (HP) AND Office Depot, while the 2nd year would be covered by Office Depot alone. Since the two protection plans (Office Depot's and HP's) are concurrent, I lost a whole year on my protection plan because they never told me about this until a year and a half AFTER I purchased it. They are not honest about what they are selling!

Don't buy a protection plan from Office Depot! A plan with the manufacturer is definitely worth it, even if it is more expensive! Also, under Office Depot's protection plan, I ordered a new A/C cord, and they sent me the wrong one 4 times before telling me I need to send it in because they are so ignorant, they have to match the plug to it in person instead of sending me the correct one in the first place! This is a bad, terribly awful service!

Lost 1 whole year of protection plan (about $100) I now have to buy a new A/C cord on my own dime because they don't know what they're doing!

I bought a 30.00 item and I did not have the receipt, they would not accept it. Fine! I just spent around 2000.00 since Jan. and they cant return a 30 dollar item! So I went to Best Buy told them what happened, and they offered to return it for me! The one in Humble! Your office depot now has a best buy across from it! Guess what you lost a good customer for your short sightness! Pretty stupid in this economy! Change your policy.

I purchased office furniture on a Sunday. I called to place the order and to my joy got to speak to someone who had a very strong accent and was difficult to understand. A day later, just to be safe, I checked my order on line. NOT ONLY was my name incorrect but so was my address. I called to have the correction fixed and was assured that my order would still be delivered on Wednesday.

Wednesday comes and no delivery. I called to ask why, was put on hold for at least 10 minutes, called back only to get hung up on and then finally spoke to a human to find out the order had been lost in the warehouse. I was about to cancel the order but decided to wait. On thursday morning I called to inquire rather the order would be delivered. I asked for a return phone call by 8:30 that morning. At 9 am I called them and it took 20 minutes for them to locate my furniture. The lady was rude and offered to refund me $60. I agreed.

It took a week to get my money returned to my checking account. Apparently there are numerous steps to get a refund which I was NOT informed of. This company had the rudest people I had ever spoke to and their customer service department has evidently forgot customer and service in their job descriptions. I will NEVER EVER do any type of business with them again.

Another victim, the store refused to take a return on a troubled item, even though it was brought in before the 14 days. I now understand why another customer resorted to damaging items on the shelf, putting crazy glue on electronics on display. They made him resort to self help. If everyone they steal from costs them $1000 perhaps they will learn not to do business this way.

I lost over $600 on a defective computer

I purchased an HP computer on January 4, 2009. Within 39 days it had a system failure and needed a new hard drive. I took it back to the store for assistance and the staff tried to help, but the store manager berated me and yelled at me in front of dozens of other customers because it was past the 14 day return policy. When I asked for his supervisor's name and information he deliberately gave me an incorrect phone number.

My computer still doesn't work, HP has not been responsive and I am out the money for the computer and what I paid Office Depot to load software on the computer. I have never been treated so badly in a business transaction before. It was humiliating and degrading.

Bought a printer, returned and was charged a 15% restocking fee. I am a card holder and was not told of a restocking fee only on back of receipt not told ahead of time. Would not have purchased item from Office Depot. The receipt says if any components are missing and nothing was missing they could not even tell it had been opened they had to ask me. If I had lied they would not of know the difference but since I was honest I was penalized.

On Feb.5,2009 I bought a HP printer from your Rosedale Bakersfield Office depot. This afternoon Feb.6,2009 I took it back to the same atore where I purchased it. The reason I took it back was because it was defective. When I returned it your employees told me that they can not reurn my money. The only thing that they can do is trade it for another printer. I looked over all the printers they had on stock and did not find one I wanted. I got very loud with the manager about getting my money back. They did finally give my money. Now thanks to your policies I will now shop at any other store than a Office Depot. When you can't return defective merchendice and get your money back is stupid to me its like saying wqe got your money now go deal with it.

I purchased a Compaq lap top computer from Office Depot and purchased from them a performance protection plan which expired in 11/08. I submitted a claim in August, 2008 because the power cord was not working and I wanted it replaced. I was mailed a box so that I could mail them the lap top. I received the box and I called back and asked if I could just send back the power cord because I was able to charge my laptop with someone else's power cord so I was able to confirm that the power cord was not working. I was told that they would send me a box for the power cord so that I could send it to them.

Weeks passed and I did not receive the box so I called back to inquire. The person I spoke to called and apoligized for the delay and said that they would be sending me a box. Once again weeks passed by and I still did not receive the box. I called back in November and I was told that they actually needed me to provide them with the part # of the power cord and then they would send a replacement. I was not able to find the power cord until this weekend, so I called today to provide them with the part number and I was told that the claim had been closed and that since my policy had expired they could not be replacing the part.

I don't think that they are been fair because I was not informed that there was a time period that I had to call back with the information. I was also told by the last person that I spoke to that the claim would remain open until it was resolved even though the policy had already expired because I submitted the claim because the policy expired and it had not been resolved. I honestly believe that they are trying to get out of honoring my claim and blaiming me for not getting back to them soon. I reviewed the terms and conditions of the policy and it does not mention anything about there being a timeframe for getting back to them with information.

The reason why it's taken so long to begin with is because I was given incorrect information by their representatives and then they turn around and blaim me. I did not once receive notifcation from them that they were closing the claim. I believe that it is something that should do. But of course they don't wont' to have to pay so they blame the customers.

I have not been able to use my lap top for over 6 months. I paid over $200 dollarts for the policy and shouldn't have to spend any more money to replace the part which is covered under the warranty that I purchased.

After many years of purchasing products in this chain of stores; I have never had such a horrible experience until now. The issue was with the Store Manager whose name is Alvaro.

The purchase was made cash, I went with my receipt and the only thing we requested was to exchange the software for the Norton Internet Security, I was Willing to pay more money, in order to receive something that would fulfill my needs. Instead of at least hearing out the customer, The Store manager Alvaro spent a couple of minutes trying to get rid of me without even listening and letting me explain why I wanted to return the product and this really upset me, I as the customer have the right to at least explain the situation why I was there to return and request an exchange, I was not requesting my money in return, this was something that would benefit both parties, I would pay them more money for a software, and I would receive the software that Norton requested me to purchase.

the store immediately because we were taking his precious time from work. We stated we could not leave until he resolved our issue, how can someone in this type of position be so evil, and not treat people with respect. All we were asking for was for respect, courtesy, and to satisfy the customers needs. The store managers Alvaro got aggressive and threaten that if we did not leave the store He would call the police on us. Can you imagine a Store manager with the name of Alvaro from Office Depot who probably did not surpass 24 years of Age treat my Mother the way he did, we were humiliated in front of all the customers, for this young punk who said "get out of my store or I'll call the cops", this type of behavior should not be tolerated from anyone in this position, in any place of business. I will let my voice be heard until Justice has prevailed.

I bought 5 packages of Ativa 50 pack dvds. When I got home I opened 1 package and they were burned movies. I called the store and I told them. A lady on the phone said don't open anymore and bring them in. I brought the dvds in. I showed the woman out of the 4 unopend 1 looked like it had been tampered with. I opened the package in front of her and they were burned movies also.

She then called Johnny L and he would not exchange or give my money back. He said there's no way these dvds could have came from the manufacture, I said maybe somebody returned them and you put them back on the shelf. I said what if I find another package like this in your store that was just like the ones i brought back, he said your not going to open up any packages in here, I said I would buy them first and you can open them. He said after I leave they would look into it. What is this guy trying to hide? Is he afraid he will be proved wrong. I'm going back Sunday to talk to the main guy, and if I am not satisfied I will call the cops, and I'm going to call the mpaa.

I will find out Sunday what happens

Not to go in to too much detail, but I called a few times and got lucky enough to speak to Hannah both times. Not very knowledgable or friendly. So I decided to walk in the store thinking it would be better. I found serveral employees standing around the register just talking. On this day i was also lucky enough to see that Hannah was work that day. So i thought ok, second chance, i am a nice person.

So I specificly wanlked up to her to have her help me and instead she sent me to another person. So i decided to do a bit of looking around. I then see her in the back of the store with another empolyee being a bit more friendlier than i would think of seeng in a work place. That is fine if they want to be Friendly but they could be a bit more careful. Anyway. A john or Armando were very helpful...i think it was Armando. Yes Tall dark hair. He was nice and very friendly. So for him I do give kuddos, but Ms. Hannah, could robably use a course in manners and maybe think more about the customer than her little love life. Leave it at the door.

I was about to walk away without any purchase but Armando sure did help me find what i needed with a great deal of knowledge. Thank you Armando

I bought this Hewlett Packer computor 10/19/09. It has never worked properly since the day I have it. It freezes, the sound goes out, and the general performance is very poor. I bought the extended warantee from Office Depot. The computor is a lemon, and I can get no help from Office Depot, Hewlett Packard, or the warrantee company. the salesman lied to me with regards to the service program that i bought. He told us that we had in house service, and other assets.

As it turns out, there is no in house service, and the service does not start until the manufacturers warrentee is up in one year, so they will do nothing. Called Hewlett Packard, and they went through a number of operations over the phone with no results. They want me to pack it up and send it to them. If i do that it will put me out of business completely. I use my computor for business almost around the clock. HP told me they will not replace the computor. what i would like is just to get a differant computor. that is all. HP will not do it, or help me, Office Depot will not do it or help me, and the warrentee company will not help me.

At this point I am getting ready to either sew all of them, or just go down to the store and cause a scene. I have no place in which to turn to. I think that i will engage an attorney and sew everyone involved for missrepresenting all assets related to the computor, and the lack of standing by thier products and services Can you help me?

this problem is causing severe problems for me doing business on a day to day situation

In November 2008 I purchased a Canon Pixma 2600 3 in 1. They offered a $20 rebate. I filled out all of the information, included everything needed, had my girlfriend double-check that all was there, and sent it out. In January 2009 I receive a letter from Canon stating that they cannot honor my rebate because the UPC label was missing. I know for a fact it was sent.

This is nothing more than a scam to get people to buy their products! I knew if I looked on the computer I would find a site featuring others who have been scammed by Canon, and sure enough! What a huge disappointment. The rebate was the only way I could afford to buy this product to begin with.

Warning** Office Depot posts at their registers that purchases made online at OfficeDepot can be returned at any store. THIS IS NOT TRUE. Office Depot stores will only return online purchased items which they carry in the store. I tried to return an item purchased online. Item 434278 Ivory Private Stock Cotton Paper, was refused return due to that store not having an inventory number to receive the item.

I asked the manager to take the items and return our money and then contact the appropriate corporate buyer to have this item activated at his store inventory level. He refused to do this and would not take the items. At the time I was moving across the country and was very disappointed that Office Depot store 117 would not honor the written policies posted in their store. I believe the manager at this store to be incapable of handling the duties he is paid to do and should be removed.

Also, as a buyer for a retail distributor I have now pulled all of my business (worth over 20 million annually) from Office Depot and moved it to a competitor. This is not my first issue with Office Depot, I have a long list compiled over the years, but I can guarantee it will be my last.

Wasted my time and hence money trying to return something that is clearly supposed to be returnable.

I went into Office Depot this morning to purchase a web camera. The sales representative Shayrif helped me. The man deceptively told me that the camera was $29.99. After convincing me to purchase the web cam I proceded to check-out where it rung up as $49.99. Shayrif came downstairs in response to the discrepency. Shayriff knew he had told me the wrong price and must have figured that I wouldn't 'notice' at checking out. I told him, why did you lie to me? You deceptively told me this camera was $29.99 when you knew it cost more. He then starts verbally attacking me and telling the cahsier that he never told me such a thing. The cahsier then refused to give me the discount after Shayrif had his temper-tantrum in front of the other customers. This was the worst customer service I have ever experienced in my life.

When my laptop had issues with the screen I sent it in to be repaired because I had purchased a three year plan. It was sent back to me with service being denied because "dents, scratches and blemishes" due to physical damage. My laptop happens to be in amazing condition and the only problem is a missing foot pad and some finger oil on the mouse pad. When I forced the customer service rep to look at pictures taken of my unit he changed his story to that the problem wasn't covered in my warranty, but he was unable to point out the place in the contract that said this. He also kept pretending to not be on the phone anymore in hopes that I would hang up. It was absolutely rude! I will never buy anything from Office Depot again.

writing to you for help.

Purchased an HP All-in-One Printer with a replacement plan named the Office Depot Performance Protection Plan. The printer died within one year. As instructed by Office Depot, we waited until the Plan kicked in. On November 8th we filed the claim. On November 10th we received an emailed label to ship the printer to Office Depot. NEVER HEARD BACK FROM THEM AGAIN. FIFTY-THREE DAYS have gone by since we filed our claim. Sent Office Depot THREE emails through their Contact Us page, and never received a response. Talked to the Office Depot store manager and he told us we would receive our gift card in 7-10 business days. That was three weeks ago.

Finally found a phone number for this particular division of Office Depot and spoke to a CSR and her supervisor. Neither one cared enough to give me a straight answer as to when I will receive a gift card for the printer... It's in the mail. There's nothing I hate more than LIARS. It does NOT take three weeks for an envelope to travel from Office Depot to me. I receive mail all the time that takes 2 maybe 3 days to travel across the country. Ahhh and then there's the gift card itself (if we ever actually receive it).

While the call the plan a Replacement Plan, it's really only a partial replacement plan. Why? Because it doesn't cover tax. So I get to pay tax TWICE on one printer. Wonderful! Is this really a replacement plan then? No. Office Depot is worthless when it comes to Replacement Plans. We paid extra to ripped off and we STILL DO NOT HAVE OUR PRINTER!

$325.00 (cost of printer with tax.) We have been without a copier, printer, scanner and fax machine for over two months. We have had to pay for copies, we have had to travel to have copies made, we have had to delay company projects because of no scanner. This has all cost us money. I have asked all of the Customer Service Reps if they wanted me to stay a loyal customer. They all say yes. But when I ask them to compensate me for my lost wages, company project delays, home school family delays, no correspondence on their part, no updates on their web site for my claim for 51 days... they say No, it's not our liability to make you a satisfied customer.

I go to Office Depot almost 3 to 4 times a week or even more and sometimes its twice a day. The reason behind that is I have a business on ebay and Amazon.com so i ship a lot of stuff. Secondly I am a college student and whenever i need to print hundred and hundreds of pages of powerpoint slides or notes, i go to Office Depot because it saves times printing from their machines comparing the printer at my home that takes forever.

However, on 12/29/2008 I went to Office Depot and an Assistant Manager Munir approached me and asked me what was i doing in the store. And i said I am about to ship some stuff and he told me to leave the store. I asked him why? and he said he wasn't obliged to tell me the reason. I asked him what was my crime and what have i done that made you tell me to leave the store. and he replied You know what you did. I got so mad at him because i think just because i shop there so often and i go to their copy center lots of times, it made him think that i was a potential theif.

Anyway, i was still angry and called the police. Now this is where it got interesting. Police came and listened to my side and his side and then the officer told me The law states that any private business has a right to refuse service to anyone they choose to. This was just so embarassing but Office Depot won't be getting my business anymore and Staples will be new option now.

It was so outrageous. There should be some law where the private business need to have some kind of evidence or reason to refuse services to someone instead of some suspicion.

I purchased an Ink Cartridge for my Printer and used my debit card for payment. I purchased a new printer before I used the new Cartridge at another store. I took the ink cartridge back along with the receipt to Office Depot within 3 days of purchase. The clerk had no problem returning the item what they did have a problem with is giving me cash for the refund. The clerk and store manager said they could not give me cash is had to be credited back to my debit card and would be applied back to my account by midnight.

First of all a debit card is considered a CASH transaction. I have never had a store refuse to give me back cash when a debit card was used. Second of all it is now 3 A.M. and my account has not been credited back the amount of the refund. When asked for the Corporate Contact the Clerk stood back with a disgusted look on his face while the Manager acted like I was a real Pain. I understand NO ONE gets anywhere with Corporate anyway so why bother contacting them. Probably the reason for the attitude from the employee and Manager. I will never Purchase another item at Office Depot. I returned another item at their competitors Office Max and had absolutely No Problem and even received a smile and Thank You from the employee.

Damage is my account will not be credited the $43.23 dollars until probably Monday 12/29/08 Whereas if they had given me cash which was the same form used at transaction I could have replaced the money into my account within an hour. In these days of economic hardship every penny counts.

I bought a display model laptop. At that time it was working fine, The sales rep turned off the computer and began removing the unit from the shelf. Then brought it to the rear of the store to box it for me. I paid for it and they stamped on the receipt no returns because that store was going out of business. thirty minutes later i had returned home and the screen was damaged/not working.

I returned to the store within 1 hour of the sale and they tell me it is my problem. Call the manufacturer and let them handle it. The manufacturer says Office Depot needs to give you your money back but they refuse. The Screen has Pixel damage which may be due to the cross bar which restricted the chance of lifting it off the shelf in the store.

The Screen has Pixel damage which may be due to the cross bar which restricted the chance of lifting it off the shelf in the store. Perhaps the sales rep when removing the unit hit the corner causing the damage

I bought a laptop in 09/2008 with a rebate tied to it, sent in the forms, however Office Depot keeps sending the check to the wrong address. I have called there rebate center on 4 different dates. Each and everytime they ask for the correct address, however still send to an incorrect one. The last phone call I was told there is nothing they can do, but to keep putting the information into the compute, but if it mails it out wrong, I will just have to keep trying. It has been over four months and this is never going to end. I feel as if I have been taken advantage of, and would like my rebate of the amount $125.00 that I am intitled to.

After receiving no communication, other than an order confirmation, Office Depot cancelled my order. The order was for a computer that was priced well below competitors. Almost too good to be true. I did receive an Order Confirmation that day that stated, Shipping confirmation emails will provide details on all shipments. No Shipping confirmation emails were ever received. They say they attempted delivery twice (never notified me) and cancelled the order due to no one being home. The requirement of someone accepting delivery was never stated in the order confirmation that I received.

When I called to inquire about setting up another delivery, I was told the offer was now void and I would have to pay a (MUCH) higher price than my original order. The lack of communication, lack of delivery notification, and only customer service resolution involving paying a higher price, seems deceptive.

During the black friday deal, I stood in the line since 2 in the morning and got a ticket numbered 4. I was told that I can redeem the ticket later in the day. When I went back at one they told us they cannot honor the ticket as I did not pick up the laptop that I had the ticket for before one. It was nowhere mentioned on the website or the ticket that it had to be redeemed before 9. This is plain misleading and cheating. when I spoke to the stor manager he was curt bordering on rudeness. What do I do? just fret???

Office Depot's ad on Sunday, 11/16/08 offered a Toshiba Satellite Notebook Computer with 4GB memory and a 320GB hard drive for $549.99. I immediately went online and ordered 3 of them which was to be delivered on Wednesday, 11/19/08. On Wednesday, I did not receive them. I tracked my order online which said it was on hold for LPR. I emailed Office Depot asking what that meant and received an email stating that I would receive a response within 24 hours. On Thursday, 11/20/08 I received a second email from Office Depot stating the following, We have forwarded a Customer Resolution Form to your local Distribution Center and you will be contacted within 24 hours.

I attempted to contact them by phone and was disconnected on two occasions because the customer service department allegedly could not hear a caller on the line. When I went searching online for the laptop, the deal was changed to an in store deal only. On 11/21/08 I received a call from Office Depot saying that they delay was because they are concerned about fraud and checking the transaction. When I stated that they already received approval from my credit card company, she repeated the same.

I questioned why I was never contacted about the delay in delivery or the checking into the transaction and she could not respond to that. I asked to speak with someone in the credit department and she asked if I would like a manager to contact me; I said yes. In the meantime, I logged on to check the status of the order and to my surprise, my order had been deleted! I tried once again to speak with an agent on the phone but was unable to get past the automated system. Honestly, I am relieved that the order was canceled. I checked with my credit card company and the transaction was never processed. I will NEVER do business with Office Depot again!

I purchased a leather office chair made in China with the Office Depot label. After a few weeks I noticed I developed some strange blisters/sores on the backs of my knees (they didn't hurt or itch-weird) and a rash on the back of my neck, that did itch. I realized that my problems started when I started using the chair. I believe I had a staph infection on my legs ,but luckily I was taking an antibiotic for sinus problems and it along with antibiotic cream took care of the sores.

I searched the internet for any other problems with leather products from China and found there were numerous compaints of the same type of sores/rash, and they were the result of a chemical put on the leather to prevent mold. The chemical leached onto the person's skin with contact. This method of applying the chemical is not used in the U.S it seems. No one tests this toxic [product] that is made in China before it hits the U.S. mkt. It should be mandatory!

I reported the problem to Office Depot and they reluctantly gave me a refund, probably just to shut me up. They SAID they would check with the home office as to what to do about testing the chair. It probably is on the showroom for the next unlucky customer as we speak. I still have some faint scars on the backs of my legs-this was a month ago. The long term effects are anyone's guess.

Why I will never buy another thing from Office Depot

Every time you advertise a good deal on a computer, your stores never have them. When those stores call other stores, those other stores never have. then your sales reps tell me "Oh that's been discontinued" So why advertise it.

My last order: Purchased online from OD website for store pick up, charged 899.99, although your phone reps say I wasn't. Call me the next morning, state that the store I want to pick computer up doesn't have any and I cannot get on delivered because ummmmm "It's been discontinued" Call store: Store has 2, we'll hold it for you, GREAT!!!! But since OD online is holding $899.99 (901.00 actually) I can't pay for new computer. Ask OD online to call my credit card company to release the hold, poor English speaking rep tells me that my card was not charged, ummmm my cc says it was, 901 hold pending could take 3-5 days to drop off. CC company says we'll gladly drop the hold immediately if OD calls and provides some info and I can buy computer immediately. Again OD rep speaking poor English tells me that my card wasn't charged.

Called store for assistance, guy tells me "Sorry this kinda stuff happens all the time, and there's nothing I can do." At least I could understand him.

No matter how irresistible your prices are, no matter how many tempting emails I get, I would rather pay more from a Store or Website that provides quality customer service, consistent prices between Web and Store, and actually carries the products they advertise, not discontinuing them the day the ad hits the streets.

Remember:

If I have a good experience, I will tell 2-3 people by word of mouth, and none via the internet.

If I have a bad experience, I will tell 10 by word of mouth and MILLIONS via the internet.

Thank you Al Gore, thank you for inventing the internet so I can tell the world about crappy retailers and their lack of realizing that without happy customers, the only ones that are happy are the bankruptcy vultures.

When I apply for the credit card it was a promotion for 12 months no payments and no interest for the whole 12 months and I got charged the interest. I did the payment on time even the contract said no payments. I have proof all the payments on time.

I have economic problems and I left almost everything to pay them all in one time because the apr was to high 22%

On the 11th of September 2008 I purchased a Toshiba Laptop from Office Depot taking advantage of the offer of the day that they were giving $90 off any Laptop purchased. The next day I used it and found that it was not working well and I tried several things to fix the problems. Then eight days later I took the Laptop back and was told to take it to a Toshiba Dealer and get it tested and that they would then decide on changing it. I came back the same day with the report and was told that they would change it completely. They then told me that they had none in stock that I'd had to wait for some 2 weeks which I did. After that the told me that they were not receiving this model again and that I could purchase another computer of a higher value but the $90 would not be applied to the difference. I said that I was not going to pay the full difference but that I would pay it, less the promise of the $90 as it had began under these conditions. The told me NO very bluntly and that they would give me my money back instead. It's been a month to date and I am very unhappy about the bad customer service of Office Depot Costa Rica. What else can I do?

I ordered a laptop on 2nd of Oct with delivery on the 7th, sounds fine. Delivery day nothing arrives and i get the run around for several hours long after its obvious there will be no delivery today. I finally am told after hours of being messed around the item was never even sent as its out of stock. Thats a shock as the transaction went through on my credit card but i thought..ahh well..one of those things.

Nothing could have prepared me for whats next, they offer to sell me the exact same item but now it costs $200 more than it did only days ago. Ill happily give the business to a company more deserving as personally id never have anything more to do with office depot. Ive asked repeatedly for them to resolve this but get no answer.

I waited home all day as instructed for the delivery , i was never contacted to say there would be no delivery. Ive sacrificed a days pay. Now i have no laptop , no prospect of getting the deal they offered and took my money for. All they can say is i should reorder while ignoring the fact i ordered when the price was less.

I bought a lap top com. was to recieve a $135 rebate. mailed in my form, have not recieved any thing from you!!! If I don;t hear from you I will be contacting the better business bureau. And yes I have my receipt.

I have been waiting months for my money !!!!!!!!!!!!!

I shipped a package with UPS/Office Depot service. the package was new Chanel sunglasses to Chanel USA for replacement. The package never made it to its destination, instead it took a funny trip and came back to the store (returned to sender) I have tracking number. someone may alterate the address so it'll come back to the store and dispeared. never been reported to lost and found or either attempted to reship it. mysteriously dispeared.

i went there again and asked for an explanation. instead of giving me answers they called the police for me. and of course the police understood the situation and filed a report. I'm assuming someone from office depot stole my sunglasses and they called the police for me. this is how they handle customer service.

I lost a special gift with special sentimental value, it was a gift for my birthday. beside the point of the time and frustration the way office depot handled the whole thing.

I purchased a Toshiba laptop computer, it was a gift for my wife , and she never have been able to use it , It never let her be able to connect to the internet, called and wrote Office Depot and Toshiba , contact tech support numerous times with no success, computer was shipped out and came back the same way , no connection, brought this computer last year and never used it and they found a defect with this computer and won't take it back or give me a refund ,

I have gone through a lot of mess trying to resolve this problem, this has been a headache for my wife and I. In need of help ,this computer had to have a defect when i brought it and I didn't know , it might have been a return , I don't know but I brought it new and it still the same way as I first brought it. Office Depot have terrible service and give you the round around , they suppose to have a good faith policy but and I was told to take it back to any of there store to exchange or refund and that didn't happen either.I really need help , I've in full for this computer and got nothing in return but run around with excuses.

The physicai damage was my wife upset and crying after talking with techs support , her being so upset , that her health was affect to the point she had to go to bed and try to calm down, she has some serious medical problems and shouldn't have been push to this , her being upset for the treatment she received also upset me due to the treatment of both of us.

All we both wanted was for her to enjoy her laptop and to get on the internet. they was suppose to have fix it and now wanted me to deal again with one of there tech , saying the laptop probably got shookup when it was shipped back to me , have brought computers before and not had this problem , in fact I have three computers in my home beside this one and never had this problem , it should have worked from day one.

On two separate occasions, I called the store closest to where I live to see if they have the item I was looking for in stock. On both occasions I was told yes - they do have the item in stock. So, I got in the car, went to the bank to withdraw some money, and went to the store that I called to purchase the item.

On both occasions, once at the store, I was told that they do not have the item in stock and that it is available for on-line purchase through the company website. How incompetent can the people at Office Depot be.

I wasted gas driving back and forth, I wasted my time.

I wanted to exchange a rolling file storage cart because the one I purchased was defective. The handle would not lock in place, and the box pinches your fingers if you try to pick it up. The day I took it to store 2172, Jake didn't offer me any options other than to exchange it for another of the same...which she couldn't get the box to work neither. This was enough for me to stick with Office Max!

I DONT WANT TO PURCHASE ANOTHER OFFICE DEPOT PRODUCT. The storage box pinched my finger so hard it drew blood, became swollen, and throbbed all day. I think 24 dollars is too much to pay for a piece of junk that can actually physically hurt people!

I purchased an Acer laptop and was given a receipt that said I was to get a $125.00 rebate. They sent me $20.00 and said it was for any laptop/desktop purchased as well as a MP210. I have a receipt that says I should get $20.00 for the MP210. This is separate from the laptop receipt. I wouldn't have bought the computer if I had known they wouldn't honor their sale promise.

I have tried contacting them, but I get no response. I will not do business with them again. I think the clerk at the store knew there would be a problem with the rebate because she told me to be very careful and to follow the instructions to the letter. I did, still no rebate. It seems that office depot likes to sucker in its customers with false promises that it has no intention of keeping. Stay Away!! from them. It's a ripoff.

I'm out $125.00 dollars.

I have tried contacting them, but I get no response. I will not do business with them again. I think the clerk at the store knew there would be a problem with the rebate because she told me to be very careful and to follow the instructions to the letter. I did, still no rebate. It seems that office depot likes to sucker in its customers with false promises that it has no intention of keeping. Stay Away! from them. It's a ripoff. I'm out $125.00 dollars.

I purchased at item online from officedepot on 7/17/2008, they charged my creditcard and scheduled delivery of the item on 7/21/2008. But they didn't come to deliver and online order status was changed to Customer refused delivery - not delivered. They are giving wrong reason for order cancellation. Nobody came for delivery. I still want that order.

More then that, after more then 4 weeks they are not giving me refund. I called so many times in last week and everytime the customer serivce rep says somebody will call me in 4-6 hours, but no body called me so far. I sent email also but no repsonse for that either. I have complain for officedepot to cheat the customers, not sending item after charging credit card, cancelling order with wrong reason and not refunding the amount charged.

Office Depot's own house brand of wheeled office chair broke apart -- quite literally. The two composite rivets fastening the chair back snapped, sending me toppling over onto the floor. (The chair, a Quantum Gray Mesh Mid-back, was manufactured in China.) Their Ann Arbor store manager refused to refund purchase, citing 30-day return policy. I pointed the chair had had a catastrophic failure. The manager then added insult to injury, saying I should have bought a service contract. For an office chair?

He refused to call corporate offices, saying he didn't have a phone connection. Office Depot's customer complaint phone number was worthless. They took my information, and never responded afterward depite my subsequent voice mails to find out what was going on. As for the chair, it is now in the hands of the Consumer Product Safety Commission. In the past I've bought copiers, suppplies, etc. from Office Depot. After this experience I will never buy so much as a paper clip from Office Depot.

money, temporary pulled back muscle, temporary loss of temper.

I want to inform Office Depot of the following: I went to the Bolingbrook OD at 6PM 7/28/08to purchase the hp dv8910 us that I saw on sale in the store Sunday, and sure enough the sale sign was still up $404AR and said expires 8/2 Manager said he was out of stock but 3 other stores nearby had them He called and put 1 on hold for me in Naperville, I inquired if the price will be $404AR he said definately Yes.

I drove to the other store where they did not even have them on display or any sale sign whatsoever, and the manager Dave, refused to honor the sale price. I drove to the Downers Grove store and they told me that they just received a call not to honor it there either and that HP had not been living up to the promised rebate on their end.

I went back to the original store where the sign had now been replaced by the $525 sign. The manager said he just received a call also. I guess they circled the wagons. The only thing that bugs me is that at each store they said,we have lots of laptops for you to choose from and tried showing me all kinds of models. This is obviously a bait and switch and very illegal! I believe Office Depot should honor the posted sign that was there.

I drove a total of 100 miles lost 3 hours, and missed a chance to perchase a comperable computer at Circuit City because of Office Depot running me around

Office Depot accidentally messed up my delivery order (an inconvenience, sure, but not the basis for my complaint). They shipped me half of someone elses order in my shipmnent, and had their customer # and and packing slip in our delivery.

The Office Depot 800 support # reroutes you to the Phillipines. So when you are trying to have a dialog, you end up talking over each other. The support was terrible, the dialog took much longer that it should have, and mostly because we I couldn't understand her and had to ask her to repeat everything. I asked direct questions, and it was like she responded off script, rarely answering my questions. It was a terrible experience and I plan to curtail my spending with them, since they can't support me with someone I can understand. I measure of a good vendor to me, is how they treat me after the sale.

I spent too much time on the phone with someone from the Phiilipines to correct an order that shipped from Long Beach CA, about a 30 minute drive from me.

I placed a large order including multiple heavy boxes of copy paper. One part of one item arrived damaged. They will not replace the part only and insist on return of the entire order, some of which I have already used. All customer service people I spoke with are rude and their so-called return policy is completely inflexible. I have to roder and pay for the part I need directly from the manufacturer of the item. DONT BUY from this company - terrible service. A giant waste of my time talking with them and money out of my pocket to get a functional unit

On 07/17/2008 I purchased the product #330090 (Tufted-vinyl high-back chair). According to the coupon used, the chair's final price amounted to $8.65. The item was purchased with my credit card (already charged) and the item was sent to the Pasadena Office Depot (1130 E COLORADO BLVD. Store# 599) for pickup instead of delivery. Upon arrival, the store manager Tyrone responded and treated everyone who presented a purchase order/receipt with poor customer service and a poor attitude.

Although I understand that the store manager may have tried to explain the situation at hand many times before already, I felt that I should have deserved better customer service than what was presented to me. Not only were the customers in the store denied what they had purchased legally, but we were lied to as well. The store changed their response multiple times, stating it is not valid, then its not in stock, and finally its an error. When we went to view the item, the chair itself had multiple tickets that had the TAKE ONE to the counter for purchase. The manager had also said that the coupon we used was not valid until 07/18/2008 and that the sale price of the chair will end on 07/17/2008 and the chair will go from the sale price from $99.99 back to $169.99.

Upon further review of the chair, the item was clearly labeled to be on sale through 08/23/2008 and I have a print out of the coupon that clearly states valid THROUGH 07/19/2008 Now Office depot is not honoring the sale as it states that they sold the product in error. That they did not intend to advertise the product at that price.

product has not been received yet, my credit card is still charged.

Sent a Toshiba laptop to be repaired under an extended warranty. While in the care, custody and control of Office Depot (or their contracted repair company - Equipfix), the hard cover on the computer was cracked. It's a tiny, hairline crack but it is growing. The crack obviously happened when the case was being popped open to do the repairs -- it did not happen during shipping.

The Office Depot personnel have told me the warranty does not cover scratches and cracks which are considered cosmetic. They do not seem to realize that the crack occurred due to their fault and I want it repaired! The repair company has told me they do not work on computers with cracks but would simply send it back to me if they received a computer with a crack so the remainder of my warranty appears to be void. The crack seems to be going to to spread across the bottom of the computer and I cannot say if the computer will continue to work.

Purchased a power supply from Office depot from Targus. The power supply got real hot and caught fire. I immediately pulled it out of my computer. I contacted them to receive a replacement as I use this for my company. I cannot use the computer and this requires me to purchase another 100.00 cord. They stated they will send a prepaid envelope for me to mail it in. Does not help at all.

I purchased a laptop (Compaq Presario C700T) in Feb. 2008 that had a $135 rebate. the offer number is OD3302225. I also bought a printer the same day that also had a rebate. Both rebate forms were mailed the same day to the same post office in El Paso, TX. Received the printer one.

Called office depot, claimed they never received, resent it. Called again allowing a few weeks for process, still claim they didn't receive it. Mailed a 3rd time, called today and still nothing. I don't think one should have to send in a rebate form 3x and I highly doubt they never received it. I only bought the laptop because it had a rebate.

Wouldn't say total economic damage but I'm a single Mom and really need that $135.

I spent 2400 on 3 lap tops and sent in rebates for all three expecting 135 back on each and after the purchase I was told only one per household. They beat me out of 270 dollars. I would never purchase anything from them again and would encourage all others to do the same.

I would love to bring free legal action because I would like the 270 back

I have purchased on 30th May 2008 a $866.24 HP Tablet PC on a offer with $125 Mail in rebate. I have choosen an store pickup at peabody office depot.

After quite some discussion he suggests me with a produt transfer from an other store in which case i need to come all the 30 miles again an other day and also loose the $125 rebate on the product.

I tried calling the 1800-GO-DEPOT. The customer care simply do not want to take ownersip nor atleast record my complaint or provide information where i can get this issue resolved.

I tried calling the corporate office depot number several times but i get a message there is no agent available to take the call.

Am very disappointed by the fact that i have to go through an online purchase and store pickup just to find out that neither the local Office Depot store nor the corporate Office Depot want to take accountability of my pre paid and confirmed order made at the Office Depot Website.

Here is a copy of the complaint letter I sent to Office Depot

I am writing to you as a very disgruntled customer that was foolish enough to believe your customer satisfaction guarantee and purchased one of your products, a Magnavox 42? Plasma TV. I purchased this unit from your store #2486 in Langhorne, PA on March 25, 2007 along with the extended warranty. Big mistake!

On or around March 24, 2008, the picture quality began to diminish considerably and a thick green line began to appear constantly along the left side of the screen. I immediately contacted your Performance Protection Plan center to file a claim. I was told by the agent that a technician would contact me within 3 days to schedule a visit to my home to inspect the tv.

After 2 weeks, no phone call. I called again and was told that a technician would contact me within a week. He did call and scheduled an appointment for the following week. He showed, inspected the tv and stated that he needed to order parts. He said he would order parts and they would arrive at my house in 1 week and to call him to come back and make the repairs. That was 9 weeks ago. No parts, no tech, broken tv.

In fact, the television is in such a state of disrepair greater than it was back in March. Since the tech visit, I have called a total of 4 times to get an update on the status of my claim. All 4 times, your agents were rude and disrespectful to me because I actually had the audacity to ask them why my tv is broken and why wont they fix it. How dare me.

Since your company refuses to honor its own satisfaction guarantee, I have filed a claim with my local Better Business Bureau. I have been more than patient in trying to work with you through this matter but it is clear that you have no intention whatsoever in doing the right thing. Hopefully, they will get you to see the error of your ways. I have also begun to blog quite extensively on many consumer complaint websites about your company and this situation. Since youve been so kind to me the very least I could do is get you some free press. Please note that I will do whatever it takes to get my money back from your company and can rest assured that I will never buy another Office Depot product again.

I bought a fax machine and got a $40 rebate form. I sent the rebate form with the original UPC, as they asked for, and the sales receipt. They sent me a letter saying that they dont have a receipt nor the UPC. I called them and they said hey we do have your receipt but not your UPC. DIDNT OFFER RESOLUTION AND OFFICE DEPOT IS SCAMMING PEOPLE ALL THE TIME. DO NOT BUY FROM THEM!

I bought two TOSHIBA laptops, for a rebate of $150 on each. First I didn't receive the rebate forms, so I had to go in person to the Office Depot and have them print the rebate forms for me, which took like an hour because they couldn't even find them on their system! Then I filled the rebate and sent it, and after a month got notification that I haven't included some number (the SKU maybe) although I have included everything. I called them and told them I have included it, so they agreed to send me the rebate after I gave them that number on the phone. Then, a month later or so, I receive a check for only $150 although I bought two laptops! So, I called them back, they said I need to send another rebate form. I did that, but they told me the deadline has already passed. I was screwed. I called them again and talked to the supervisor and tried to convince him that that he sent me the check of $150 already after the deadline passed, so how could I know I had to send 2 rebate forms? I would very disappointed by the way the Customer Service representative talked to me.

I bought a Toshiba lap top last September with the promise of a $200 rebate. Despite sending in all forms correctly and in a timely manner and confirming the receipt through certified mail, they insist they have not received my rebate forms. I am resubmitting all forms today but wanted to bring this to the proper authorities attention.

Failed to receive $200 promised rebate.

I bought a Toshiba A215-S4747, 15" laptop back in October of 2007 for $802.49, and was told at the time of purchase that there was a rebate of $150 on the laptop. All I needed to do was submit my receipt along with their mail-in rebate form to the address listed on the form. The rebate was supposed to run from Oct 21 - Dec. 1. I mailed the info by the Wednesday of the following week I purchased the item, which was Oct. 31, 2007, well within the given time frame to receive the rebate. On the form it said it could take up to 90 days to process the rebate, and you were told not to contact them until after the 90 days was up. So, I waited. In Feb. I sent an email to their online customer rebate area because when I checked their online tracking system for my rebate to see when it would be processed, it came up no information found. This alarmed me, as I had sent over everything during the time frame, and had heard nothing from them.

Someone, Buzz B., contacted me on my email, and asked that I send over some additional information which I did. They gave no time frame at the time of my request, saying if I didn't get right back to them on my request they couldn't process my rebate or anything, so I didn't get right back with them immediately. Got busy, went out of town, and just went through things this past weekend to collect all that they asked me to send them over. Someone, Gladys M, writes back on today telling me sorry, rebate is over, and sorry for my inconvenience--basically, better luck next time. This never would have happened had they not told us to wait 90 days before contacting them in the first place on our rebate. I am seriously put out, and want to do as much as is possible to see that no one else falls into this same trap.

Mainly, my damages are being out of the $150 that I was promised in return on an item I bought from them in good faith.

On November 25th 2007, I purchased an E-machines T5234 Desktop computer from Office Depot for $484.99. I received a $150.00 instant rebate with a $50.00 mail in rebate. I sent in the rebate form including the ORIGINAL Upc code & a copy of the receipt. Near the end of January we received a postcard that read, "Dear Consumer: Thank you for participating in this promotion. Unfortunately, we could not honor your request because of the following reason(s): 1) We did not receive an original UPC symbol or proof-of-purchase tab with your request. (An original UPC symbol or proof-of-purchase tab is required.) To resubmit for this offer please return this card or letter, with any items mentioned above, to the address shown. Deadline to resubmit is: Feb 07,2008." I ended up calling E-machines direct & talked to a girl named Ashley, and I told her that I had sent in EVERYTHING including the Original UPC and she said that they MAY have misplaced it and that they could look for it but that would probably take a couple of weeks. I hope there is something we can do about this.

Day of purchase I was told verbally that if there were any problems, I would be able to have repairs or replacement for my Samsung Laser printer if I purchased the Extended 2 year warranty. Asked if I could see the warranty and they showed me a cd-rom disc that they claimed had all the information they had just informed me of. The printer broke just over one year after purchase and I just purchased over $300 in laser cartridges a couple days before it broke. I contacted the warranty provider. I was told they would not honor what was verbally told to me because my purchase was one penny less than what their allowance would allow for the printer to be repaired, even though I was assured by the salesperson in the store that I would have no problem. (I paid $499.99 and their minimum was $500.00)

I caved and told the warranty company that I would accept the gift card for my purchase price and asked them to also reimburse my tax as well as the balance of my warranty to be prorated and refunded and they told me it was not in the warranty to do so. I read the warranty on the cd they gave me at time of purchase and it does not state that anywhere in the warranty. They proceeded to tell me that I would receive my return labels to return the printer in 7 days. That was on Feb 1, 2008 and when I called them to ask why I have not received it, they told me they had not yet sent it out and that I may receive something in 6 weeks. I am afraid they will not honor my warranty and wait until my warranty runs out this year and then I will be out a printer and $499.99 + tax + unused time on the warranty. The people I have dealt with are pleasant to deal with but refuse to give me any stable information of what options I have if I do not receive what the warranty allows. They only say that they are working to resolve this and are generic in what they tell me. Please advise me on this as it is not an amount to go into legal action and as a business owner I have little time to battle with retail stores over a warranty. Any help you can give me would tremendously be a gift...Thank you...

The mental stress of dealing with this warranty company who is portraying themselves as the enemy is causing me undue stress that I don't need. They are treating me as if I am trying to get something for nothing and all I want is what we agreed to. If they did not want to honor the agreement they should never have offered it to me. They know since it's a small time they don't expect me to move forward. I truly want to.

Approximately 2 weeks ago, I reported to Mr. Richard, Store Mgr, that one of the stores' buggies damaged the rear bumper of my car (Ford Taurus 2003). Mr Richard took some picturse and forward to the claims dept. On February 16, 2008, I showed another employee of office depot where another buggy of office depot had hit my car, again. Please respond, soon!

Car has Physical Damaged on rear bumper.

Store hours are posted as 'until 9pm'. I went to the store on the evening of 1/17/08, knowing I was pushing the closing time, but according to my cell phone's digital clock and the clock in my car (both of which are correct) I had five minutes until closing time. I parked close to the door, jumped out of the car and when I got to the door an employee was blocking the door and said Sorry, we're closed. I said, The door here says you're open until 9pm. The employee answered, The store's clocks say 9pm. I got back in my car and my clocks displayed 8:56. That ticked me off enough to write this. I won't be going to Office Depot anymore. There are other competitors just as close.

Went to my local Office Depot to get a bookshelf on 12/28/2007 and was told it would be delivered on 01/03/2008. They never showed up. Went online to check the status, and it said delivery was attempted on 01/04/2008, but they left no note on my door. I called the store and was told to call 1-800-godepot. So I called, and they promised a delivery date of 01/07/08 or 01/08/08; they even called to confirm the date. I waited all day both days. No one ever showed up or called. I called the 1-800 number again. I was told if they don't show up on 01/10/08, to call back. Called the store 01/09/2008; they said they would email the warehouse, and I would hear something between 8am-12pm on 01/10/08. Again, no one called.

Called the store again. The manager said that the warehouse claimed they called me, and the line was busy. I have call-waiting and caller ID. Plus I wasn't on the phone that early. The warehouse people lied; they NEVER called. I told the manager I wanted a refund if it isn't here by 01/11 noon. She said the only thing she could do was send me a refund paper for a claim, and it would be mailed to me. She also said she didn't want to make the delivery service mad. So instead they choose to make the customer mad. If a company is so afraid to making their delivery service angry, and making the customer mad instead, I highly suggest finding a new delivery service.

I'll never buy anything from Office Depot again.

On 12/20/2007 as I searched the internet I came upon the Office Depot web site and was delighted to see that they had in stock the digital picture frame I was looking for and it was available for next day delivery! I ordered the item, paid for it, and sent the email off. Later in the day came an email that stated that the next day delivery item would arrive on 12/26/2007! (I guess we don't use the same calender). I emailed asking if it could instead be picked up at the store and was told, no that was not possible.

The next day while searching for a laptop, I found one on the Office Depot web site, available and ready. I located it a store about 10 miles from me, requested an in-store pick up and was all set. When I went to pick it up, of course they did not have it and had not had them in stock for some time. From now on when I need supplies or other items I will visit the Staples across the street from the Office Depot in my home town. I am hoping that the Christmas gift ordered from Office Depot will arrive on the 26th. However, I do not hold out much hope.

In December of 2005, my husband purchased a Kodak digital camera with a two year extended warranty. He was told that should anything happen to the camera just call the number on the form and it would be taken care of. They did not specify anything. When the camera was accidentally dropped we found out that dropping was not considered anything and was not covered under the extended warranty, so we ended up with a camera that no longer worked and a year left on the extended warranty and no refund of that year's warranty.

I bought a Lenovo Laptop at Office Depot during black Friday, online. I ordered my laptop in the morning and the order went through; I printed out my order with the price and my billing address, and last four digits of credit card number I provided to make the purchase. Same day my friend placed an order for the same type laptop after me. He received his after a couple days, and I was awaiting mine I never received it. I thought maybe holiday time it will take a few more days to receive it.

Finally I decided to call the customer service to track my order, and they said it was short shipped. They offered me to reorder it but they said they couldn't provide me the mail-in rebates I was originally going to get. So I made three calls, and at the end customer service told me they would send me the laptop with the same order number so with that way I would get my mail-in rebates. I regret that I didn't note the reps' names. After a few days, still nothing. I called again and unfortunately there was no record of conversation that took place from a week before, so I had to start explaining the same stuff over again. They had no power to fix anything. All they do is give me fake apologies.

I felt cheated. They made me believe I was gonna get the laptop, but I found out the reality. It is just so irritating, and made me mad because there is nothing I can do to get this fixed beside not shopping from Office Depot again.

I purchased a Hewlett Packard Desktop computer on 12/24/06. Hewlett Packard offered a $150.00 rebate. I mailed my rebate information on 1/02/07. It's now 5/26/07 and I still have not receive my rebate. I will never purchase another product at Office Depot as a result of this.

Paid $450 for extended warranty that covered a laptop for 3 years. I was told in the store that no matter what happened to the computer it was covered. The hard drive crashed and Office Depot refuses to repair it. It was dropped a month after I purchased it (it was in the case) and sustained damage around the charge portal. It worked for another year and then the hard drive crashed. They claim it that the hard drive was damaged then and they were sorry but I was out of luck.

I am out $1700 dollars (a three year warranty plus a one year's manufacturer's warranty) for a computer that worked one and one half year's.

I purchased a computer and am still waiting for a $50.00 rebate for the monitor. Purchased Sept 17 2006. Today is May 6, 2007. I have called them numerous times, sent all the paperwork [copies] to HP, and have received no response.

Since I purchased a bookshelf on Wednesday February 21, I have been treated poorly. I was promised a delivery on Thursday, Feb. 22 and had stayed home the entire day, but no delivery was made. So I called and was promised a delivery on Friday, Feb. 23, but no delivery was made. So I called and was promised a delivery on Monday, Feb. 26, but no delivery was made. So I called and was promised a delivery on Tues. Feb. 27 between the hours of 8:30 and 12:30 but no delivery was made. Each time I had called, I received an extremely mean representative. I had paid cash for a product that was never delivered. Each time I spoke to a representative, with the exception of one rep., I was told that they would need to re-order the product, even though I had not cancelled the order on any day.

On October 4, 2006 I responded to an ad for a new computer with 2 mail-in rebates. One for $50.00 and one for $170.00. The $50.00 rebate was received as advertised. The $170.00 rebate has not been received to date. I have repeatedly checked the Office Depot rebate website to see what the status of my claim is. The website has shown for months that I have successfully completed 3 of 5 steps to get the refund, and that a check request for $170.00 is pending.

I have sent e-mails to this website on several occasions and received different responses each time. I am out $170.00 the contractual agreement called for even though the Office Depot rebate website acknowledges that there were no errors on what I submitted.

In June 2006, I purchased two computers at Office Depot. My purchase decision was based on the rebates offered - two on each computer, one from HP and the other one from Office Depot.

I have received my rebate from HP, but it has been more than 4 months and I still have not received the rebates from Office Depot. The only excuse that they have is that they received the form a couple of days late, which I state is not true. It seems to me that Office Depot is in the business of ripping people off, and from what I have read, they do it all the time.

I have lost $150 from the first rebate and $200 from my second purchase.

I purchased an HP Officejet 7410 Color Flatbed printer All-In-One for a total of $536.24 and thats including tax. I was to receive it on 02/17/06 at home and I did not receive it because they came at 10:30am and I was at work. So then I called that same day to ask if I can pick it up at the store or if they can change the address to have it delivered to my work. I was replied to with no and the lady at the customer service did not evern ask for my order number and just told me they would deliver it the next business day and hung up.

So I was upset from then on and called in again and this lady was more professional and did ask for my order number and stated to me that it would be deliverd on monday 02/20/06 which was a holiday and she did confirm that they still will deliver it. I was asured that it would come so I waite home all day because I was off work and called twice that day on 02/20/06 to make sure if they were coming to deliver the printer and I was assured both times that it was on its way and one operator stated to me that It could be up to 7:00pm since they were an outside contractor delivery.

It came to be 4:30pm on 02/20/06 and never received a call from my front gates to get in my gated home. I called back and was told that I was not at home from their delivery driver. Which was a lie because to get in they have to call me to let them in or get in if another car is driving in at the same time. I was informed by the supervisor during my last call that I would receive a refund with in 7days, which did not occur.

An office chair was offered for 39.99 with a coupon code for . Item went through initially on website with coupon applying discounted price, then stopped. I called customer support and explained what happened. She took my order and applied discount.

I later checked my order and discount was removed. I called again and customer support said the discount would not be applied. I feel this was an error on the part of Office Depot and they should honor their initial offer.