National Wholesale Liquidators

Ebonick of Far Rockaway, NY March 26, 2009

On September 6th, 2008 I was shopping in the carpet aisle at National Wholesale Liquidators and while walking out of the aisle, a 9' by 12 roll of carpet fell on my had. I was taken out of the store by ambulance because I was unable to move my neck. Since that day I suffer with spasm in my neck and right shoulder. Since the location I was injured in is now closed, I've been avin a tough time getting insurance information from them or online for that matter. I would appreciate any information you can provide me with. Thank you

I still suffer with pain from the accident but do not have insurance to pay for the bills accrued. All my MRI have come back negative an I was told by two lawyers that I do not have a strong case if any at all. I am looking to get insurance information so I can clear up all accrued debts from this incedent.

Raymond of Wood Ridge, NJ January 15, 2009

On Dec 12 I purchased an 8x10 rug from the Lodi, NJ store. Upon taking ti home I realized it did not go with my furnishings so I returned it the next day, Dec 13 and received a credit to my MC Card, or so I thought. to this day I have not receieved a credit, the rug cost 373.75. I spoke with a manager larry on Jan 5 and he informed me that the company had system problems and was unable to credit customers for returns. He assured me that the problem would be corrected by the following Monday Jan 12 but as of today, Jan 14 it has not. In addition, he has not returned 3 phone calls I have placed to tryand resolve this issue. what else can I do?

Arlene of Bronx, NY October 26, 2008

Today is October 26, 2008...my husband and I went to the National Wholesale Liquidators store in Yonkers, NY to do a little shopping...we got 2 items...windshield wiper liquid and a bottle of Listerine, that I had seen a sign for 2.49. I was charged 4.99 for this and had to go to Customer Service because the cashier would not refund my money. The woman at Customer Service received a personal cell phone call and at the same time, was trying to settle our problem. My husband told her that she needed to get off the phone and take care of her customers. She got very nasty and told him that she didn't need his attitude.

She proceeded to get the paperwork done for our refund and then put down the coin change, no 5 bill. When I asked her for the money, she said that my husband had taken it - he had 2 1 bills in his hand. I said no he had not and then she gave him the money. I told her that she needed to learn how to take care of her customers instead of personal phone calls; because as customers - we are the ones that make it possible for her to keep her job. I also told her that she needed to learn some manners. She was very rude and then proceeded to tell us to get out of the store. Whatever happened to having customer service reps with some decency and respect to their customers???

Paul of Alexandria, VA July 18, 2008

on thursday 04/10/08 i went to NWL for shopping,bought laundry soap, cd's for 34.21 and used my bank card to make the payment, on friday 04/11/08 at about 11pm i went online to make payment for my bills which i do by online billpay but to my greatest surprise there was not enough money on my a/c i scanned through my activities only for me to discover that NWL had charged my check a/c 346.61 my blood pressure rose

unfornately it was night time so i could talk to any body so i had to impatiiently wait for dawn to broke so at 9;15am i called and explained to the manager who told me i must come to the store with the receipt unfortunately for my i had misplaced the receipt and 2ndly i had a very busy week-end so i had to take the entire saturday and sunday to look for the receipt and finally i found inside my trash can.

On monday 04-14-08 i had to drive an hr and half to the store and when i got there i had to wait for the manager to arrive for a while then when he finally came he had little remorse for me and finally told me within 3 days from saturday 12th that i called the money will show up in my a/c that was surpposed to be tuesday the 15th but behold its today friday the 18th and my money is not still in my a/c. All my activities are in a standstill. the whole thing that puzzles me is that the money that was taken out from my a/c does not even show on my receipt, and from any indication if i did not have that receipt i would have tough on them even talking to me. Eg. who goest to seven eleven, buy stuff for 15 dollars and keep the receipt!?.

I have a three months old baby whom i just took to the hospital and needed to get her medication but it took me three days after the Drs visit to be able to pay for the meds and ofcourse i had to get money from some where else. i was unable to do grocery for my family over the week-end. Thirdly, i can't pay my credit card bills and other bills regularly as planned and this no doubt will not only affect my credit record but also will add my interest rates and accumulation. All these makes me stressed out and uncomfortable. I had to drive an hr and half just to present the receipt, who pays for my gas!. I need help in this matter, ASAP. I have all the facts.

Yvette of Middletown, NY March 17, 2007

On October 2006 I purchased a Sofa and Love Seat for a 1000.00 plus taxes.Now My sofa and Love seat are falling apart,there are threads coming apart and when you seat on it,Its like the threads come apart.Upon contacting Mr. Jay the manager in good faith, unfortunately he is not responding in good faith instead he will tell me he will call with a solution in a couple of hours after we spwak .Only to never call and I have to call all the time.

Jo of Southfield, MI January 10, 2005

Purchased a tv on 11/26/04. Could not get it into my car. Customer service took down info, I wrote my name on the box, came back 11/27. Still could not take tv, asked customer service to give me a refund because I couldn't get anyone with a larger vehicle to pick tv up for me. The gentleman said I could go ahead and try to get someone elso to come up to the store and help me. This took several days but in the meantime I called to make sure tv was still ok being there. Spoke to same gentleman in Customer Service on December 12, 2004; said it was still ok.

Called again a few days before Christmas, unfortunately did not note the day--I know it was before Christmas. My girlfriend's son was going to pick tv up for me. I called to ask if it would be possible to send him to do this, only because of my schedule and was told no because of identification issues. In the meantime, my father passed away and I'd been occuppied with dealing with that situation. On January 8, 2005, I went to the store again to ask if I could either pick up the tv or receive a refund because I never picked it up. The store manager said I could do neither, that it was too long ago, and it was too bad--I should have picked it up a long time ago.

When I attempted to tell him about the issues surrounding picking the tv up, he did not want to hear anything. He told me the District Manager would be in the store on Tuesday and I would have to call and talk to him about it.

I will possibly lose 190.00. I guess I feel that National Wholesale Liquidators should not be able to profit that easily, especially due to someone else's misfortune. When the store was having these tv sales, there were others who had to leave items for pick-up. We (the customers who'd purchased) had to leave our names/info in order that we'd be able to come back to pick up our merchandise. The gentleman in Customer Service had previously assured me because I called a couple of times; but when I went to the store on January 8, 2005, he was not there. I never wrote down his name, and i don't know if he works there anymore. I also tried to describe him to the other people at the store but they didn't seem interested. No one tried to look for any papers, didn't look to see if the tv still may have been in the store or anything.

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