New York & Company

New York and Company needs a reboot. This comment does not relate to the given store, but is a problem with the company. As a veteran employee, and as a friend of many current employees, I am appalled at the lack of concern given to your sellers. When I worked for Express, my comfort was a consideration. I was given breaks after the proper amount of hours worked, time was dedicated to my training, and I had a clear understanding of what dictated grounds for termination. This is not how New York and Company runs its company. I never once received a 15-minute and rarely received a 30-minute break for 7-plus hours of work. I, and everyone at the stores that I worked at, was encouraged to allow discounts to customers when situations warranted it. Scheduling was never given in advance and the atmosphere did not facilitate learning.

I have heard of two employees who were recently terminated without the consent of the management staff (i.e., corporate fired them without consulting anyone on the team). One employee who gave a discount to a customer under the training of her manager was fired without a warning. Why are we trained to give out discounts and then get fired afterwards? Furthermore, this employee has nearly 40 hours scheduled the rest of the week. Who is to cover these shifts? Of course, the company can't afford to have breaks covered; they've fired half the staff regardless of competency. Other retailers do not operate so poorly. I would be greatly surprised if this company lasted for many more years.

Additionally, the quality of New York and Company's clothing is abysmal. I don't know how many times I had to process returns for damaged product that couldn't even make it thirty days of wear. Clothing that went through the wash once came out destroyed. I shopped at New York and Company so that I could wear the brand name at work, but I certainly have not continued that trend after breaking with the company. My heart goes out to those who are still staffed at the New York and Company stores all over the country. How long will the company keep abusing them? How long will the company keep jerking them around?

In conclusion, I am writing because:

3.) Regardless of New York and Company's policies, their clothes are of poor quality.

New York and Company has lost my service and the service of many others. How far is it willing to go?

I purchased two blouses, exactly the same, but two different sizes, a sweater and a dress. The dress was marked down 50%. The other 3 items were advertised as buy one get one 50% off. So because I only bought 3, I paid full price for 2 of the items and 50% less for the 3rd. That is fine, as it was understood. However, I decided to return the sweater because when I made the purchase, I mistakenly thought it was 50% off like the dress and didn't want to pay the full price for it.

When I made the return, I was not credited back the full price. When I questioned it, the sales clerk said that I do not get the full price because of the buy one get one 50% off. When I questioned it further, she sent over her manager who said that the sweater and the blouse were 'tied together' as the buy one get one promo, and that the second blouse was not a buy one get one. I told her that all 3 items were 'eligible' for the promo and that I should be credited back the full price on the sweater because I still have satisfied the requirement with still purchasing the 2 blouses. She refused, saying that the computer tied the sweater to a blouse and that the other blouse was a 'stand alone' purchase and could not be considered.

I tried to argue that just because the computer tied the sweater and blouse together doesn't mean that with the return, I have not satisfied the conditions with the purchase of the two blouses. She would not budge; she just said that she has no control over the computer. Btw, this was a store manager, not a regular sales clerk. She understood what I was saying and wouldn't even concede my point or offer to just 'return' all items and re-ring the purchase, which is what should have happened. Any other reputable clothing store would have made the adjustment. This is a sleazy practice.

Yesterday, I received an email reminder from New York and Company regarding a great deal. If I were to spend $150, I'd get $70 off the purchase. If I were to spend $75, I'd get $30 off the purchase. In addition, many items were buy one get one 1/2 price.

So, I went to the St. Louis Galleria Mall. I chose my items, got to the counter and the very nonchalant sales clerk told me I needed to purchase another item to honor the "buy one get one 50% off." I proceeded to look for another item. Got to the counter again, she says "you still need another item and you may as well go for the $150 and $70 off. You need to spend $31 more." I proceeded to look for yet another item and the pants were $29.99. I asked if the $31 was inclusive or non-inclusive of tax. She said non-inclusive, so I thought finally I'm good to go. The clerk then tells me "you still need to spend 18 cents. You should buy a dress." The dress I initially wanted had makeup on it and I didn't want another one. I wanted the pants and I felt like I was being forced to buy a dress! I asked what was the cheapest item I could buy to meet the 18 cents requirement. She gave me $6.99 earrings. She said red-lined items were excluded.

I was not happy. I would have given her 18 cents out of my pocket, but to spend $6.99 for 18 cents after spending over $150 was ridiculous. I worked in retail and I've never heard of something so silly. She should have asked the management, could she sell me the items I wanted regardless of an 18 cents discrepancy. It was 18 cents!

As a result of what I deemed ridiculous coupled with her "whatever" demeanor, I told her I no longer want these items. She didn't say I'm sorry or what can we do. She let a $150 sell go out the window for 18 cents. For a struggling chain like yours in this bad economy, I was floored.

Needless to say, I will think twice about ever shopping at this store again. In fact, I went across the hall to H&M and gave them my money and they were more than enthusiastic about receiving my business!

I am extremely disappointed with their staff and the condition of their store, as well as the articles of clothing within the store, located in Warwick, RI.

Foremost, the sales associates were eyeing me up and down as though I were a vagrant. I had initially inquired about a basket of socks located at the front register. The socks all had a red marker line through the price tag on the back. I asked one associate if they were on clearance and she responded, "Yes they are." Another associate, possibly the manager, came over and stated that those are "marked wrong". So I said, "that's strange, every single pair has a red line through the price," and she responded, "they are all marked wrong." After looking through very dusty and stained clothes, I had finally found two pair of pants and a few pieces of jewelry that I attempted to purchase. The total was $78.00. I handed the associate a coupon for $25.00 off $75.00. This associate refused to take the coupon. At that point, I left everything on the counter and I told her "I will not be taking anything."

In this economy, the company lost at least $50.00 of my money and my future business. I will never again shop at the NY & Co in the Warwick, RI Mall. They lost my business.

In November of this year, I purchased a pair of skinny type jeans. I had meant to purchase the boot cut jean. I normally keep all my receipts, however, I was unable to locate the receipt to exchange the jeans. When I returned to the store, the sales staff was extremely helpful and went to great lengths to help me find another pair of jeans. Since the boot cut jean was not available in my size, I decided to exchange the jeans for a style my daughter would enjoy. The original price of the skinny jeans I purchased was $49.95, the jeans that I exchanged were $49.95 but were 50% off. The net result was that I paid $16.37. I wonder what could be wrong with this picture? The jeans had all original sales tags on them.

The sales staff said that since I didn't have a receipt and that my refund/exchange would be $9.99, the known lowest selling price. I asked if they were on sale and now, the clerk said no. I asked if they had been on sale for $9.99 and she said no. So how was that a "known" selling price? Other jeans exactly like the pair, but not in my size were on the rack at $49.95. The return policy stated on the back of your receipt says, at the lowest known selling price. Known by whom? At the least, it should have been an advertised sale etc. The salesperson told me that anything that you bring back is known as $9.99. I guess this is set up so that New York and Company can profit from returns.

New York and Company put this pair of jeans back on the sales floor for $49.95. So in essence, they made the original $49.95 off of me, resell the jeans for $49.95. I got $9.99 back and bought another pair of jeans which cost me $16.37. So off of one pair of jeans they made $89.91. Not bad for one sale.

I ordered online for their fantastic sale $100 off if you spent $200. My order was still well over $200. After I completed the order, I got an email to confirm the order. Then about 30 minutes later, I got another email telling me my bank would not authorize and they canceled the whole order. By the time I got a hold of NY & Company today (even though I left a message for them to call me; it never happened), I was told that the shipping address and the billing address were the same. And I needed to use my home address as the billing address. I wanted the order sent to my work address. Evidently, I didn't see the little box that says uncheck if you want to use a different billing address. I never saw that little box. Regardless, I was told to go back online and reorder.

Of course, now I am not getting any of the sale prices or my $100 off that I got yesterday. The total order cost is now $390.00. Yesterday it was $226.58. You would think with modern technology that NY & Company could grab my order number and reprocess it with the correct billing address. No, sorry. I will never order from them again. It's very disappointing. And their customer service on the phone is terrible. Yes, I didn't get the right box unchecked on my order. But you'd think that NY & Company would want my business and help me to get my error straightened out and honor the same prices I had when I initially made the order. This probably happens a lot.

I ordered online on 11/19/11 for the total amount of $133.06. Everything came in and it didn't fit, so I returned it to the local store. They only refunded me $131.16, a difference of $1.90 in tax. They told me they were unable to refund any additional tax and suggested I call customer service. I did and after hours of phone calls and waiting on hold, I was assured I would receive the credit. Now, 12/1/11 I called in to check on my credit and I was told that it was denied, because the store was supposed to handle it. I explained that at the store where I live, the employees are not trained in how to handle this situation and that I'm tired of getting the runaround. I now, am referred again to the same number, customer service for the store to complain. I awaited their short business hours, 10-4 pm, to wait on hold for hours to be told again that I would receive a credit that I will never get.

On November 25, I placed an online order and received an email back that the bank would not authorize the order and that it was cancelled. I placed an order a second time and the same thing happened. I phoned the bank which showed authorization for both orders. I phoned the company and they state that I cannot place an online order since my profile did not match. I have ordered in the past 60 days with no problems. They also cannot tell me if I was charged or not.

Went to buy my wife (she was with me) some clothes for an interview. The only size that would fit my wife was on the mannequin. I asked a store rep to see if there were any more sizes. She checked and found the mannequin only had the size. She asked if we wanted it. We said she would like to try it on. The rep said she would only take it off if my wife would buy it. How is she supposed to know she wants to buy it without making sure it fits well or anything without trying it on? The lady was so ridiculously lazy! She would rather not make a $60 sale, because she doesn't want to have to put clothes back on a dummy!

I was online making an order, after becoming a card member for NY&C within the last week, and now the site crashed. I was entering my payment information and then the screen was white, not giving the continue/submit button as an option. When I tried to log in again, I got a strange computer summary which makes no sense. If this is an indication on how the service will be, I am not interested.

Since September, New York and Company Credit Card has been billing me for Identity Protection, which I just realized on 7/6/11. I never agreed to this service; and I was informed that I would have had to send a written dispute within 60 days of the charges. I have paid the account in full and closed the account. I also called Identity Protection at 866-802-7621, and cancelled that, as well; because I was told that I had to cancel it separately.

To NY&C executives, I just wanted to let you know about a customer service situation that occurred to me this week at your Edina, MN location.

I was out shopping November 27th, just after Thanksgiving, and I noticed that some of the items I purchased from the Mall of America store on the 20th were now on sale. I asked one of the sales clerks about a price guarantee and was told that I would get the new price as long as my purchase was made within 14 days. Since I made the purchase on the 20th, I produced my receipt and requested a sale price adjustment. The sales person then told me that since I did not bring back the actual items, she could not make an adjustment for me. I asked why since I had my receipt, identification, and my NYC card from which the purchase was made. I also explained that I did not live close to the store. I was told that this was the "policy". I then asked that she check with her manager since I live quite a distance and did not want to drive home to get my merchandise only to return to the store for my price adjustment since I was already here.

The most shocking part was that upon hearing my situation, the manager simply replied "No" to the salesperson. I was not acknowledged nor given any explanation by the manager for her decision. I have done business with many other retail stores and not one has ever required that I bring my merchandise back into the store in order to get a price adjustment. I then had to drive home to get my merchandise and then drive back to the store dealing with holiday traffic, holiday parking and holiday crowds in order to get my price adjustment.

Four hours later, I got back to the store and I got the same cashier. We were able to complete the price adjustment since I now had my merchandise. I also was upset enough with the situation that I returned some of the other items I had purchased from the MoA location. I honestly feel that I might have been a victim of racial discrimination since I am of Hispanic origin. I feel this way since no other retail makes me go through such a process for a simple price adjustment.

I am sure that you know an angry customer tells at least 10 other people about a bad experience, but how many do you think I will tell about this experience? If I was not a victim of racial discrimination and this is truly your policy, I think you might want to think about changing it. I will think twice before doing business with your location next time I am out shopping. I am also considering closing my NYC account since just seeing your card in my wallet reminds me of this experience and makes me upset. I look forward to hearing from you soon in reference to this situation.

I have a similar complaint to the previous poster. On Saturday, September 25, 2010, I went to the retail store located in the Queens Center Mall in Queens (Elmhurst), NY. I purchased 2 pairs of pants, one brown and the other black. The store didn't have my size for the actual style of the black pants that I wanted, so I decided to purchase a different style that I figured I could live with if I didn't find the actual style that I preferred in another location. I used a coupon "spend $75 and get $30 off". On Sunday, September 26, 2010, I decided to go to the Austin Street location in Queens (Forest Hills), NY and was able to find the initial style of the black pants I wanted. To my dismay, I was told that I could exchange the pants but the coupon that was applied the day before would not be applied because the pants were a different style. The value of the coupon was $15. $15 is really not that much in the grand scheme of things. I just find this policy **.

I was going to keep the first pair of black pants I purchased if I didn't find the actual style I really wanted. But basically, if I knew of this policy, I would just not have made the purchase that day if I knew I didn't have the choice to exchange it (with the coupon still being applied) if I was able to find the style I wanted. I've been a loyal New York & Company customer for a long time. All my work pants are from the store, but this policy just rubs me the wrong way. It seems like a very petty thing for the store to implement and an easy way to piss off customers. Like the previous poster said, this is indeed an excellent example of your winning the battle, but losing the war and a very poor business model in my opinion. I called the number on the website to complain and was told the same thing by two women. It's time that I move along to other stores (Banana Republic and Ann Taylor Loft) that now offer "tall/long" pants for women anyway. I was just so used to shopping at New York & Company.

On 4/26/10, I signed up and was approved for a NY & Company credit card in the store. I made a purchase on the card that day of $77.41. After reviewing the contract, I decided to sign up for paperless statements because World Financial Network National Bank (WNFNNB) who issues the NY & Co. card charges $1 per statement they mail to you. On 5/4/10, before receiving my first statement, I signed up online for paperless statements. I added both email addresses that NY & Co. uses to my address book so that they would not be filtered as spam. The confirmation email I received from NY & Co. thanked me for signing up for paperless statements and informed me that:

"You may receive one more paper statement by mail. If we cannot deliver the e-mail reminder to the e-mail address provided, we will automatically resume mailing paper statements."

By early June 2010, I still had not received either a paper statement or a notification that my statement was ready/due. On 6/7/2010, I went online to view my statement and found I missed the first payment, $10.00, which was due on 5/28/10. I was charged a $20.00 late fee for missing this payment. I promptly called customer service to complain. I was informed that the most they could do was to remove $10.00 of the $20.00 late fee, despite the misleading email that was sent to me stating one way or another I would receive notification that a payment was due. I told them I wanted to close out the account completely over the phone because I did not want to do business with NY & Co. anymore. The CS representative told me paying off my bill over the phone and closing the account had a service charge of $10.00, effectively negating whatever discount I was supposed to receive off the late charge.

I ended up paying my card off online that day, a total of $99.17, and did not receive any discount off of the bill because I did not pay over the phone. I closed my account over the phone, for free, on 6/21/10. I will not do business with NY & Co. anymore because of the misleading nature of their credit card company. I believe that WNFNNB purposely charges their customers a fee for paper statements to then prompt those customers to sign up for paperless billing; they then "forget" to send their customers either e-mail notification a payment is due, or a final paper statement, so that the unsuspecting customer is then charged a late fee for a payment they didn't know they missed.

New York and Company was offering a sale where everything in the store or online was 50% off. Well I was trying to make a purchase online when the prices all of the sudden changed. Keep in mind the 50% off discount did not end until midnight on 12/21. So therefore the 50% sale was good until 11:59pm 12/21/2009. When I call the customer service department, I was told that the prices have changed and I explained to her that the prices was not reflecting a 50% discount and she stated that she could not changed the prices.

With that being said, I explained to her that this is a form of false advertising because, your stating that the discount is 50% off everything but the prices are not showing 50% off. The coupon was offering coupons within a certain date range and then would not even honor the coupons online or over the phone, but the discounts were being honored in the store. I would like to fail an complaint to the store for false advertisement.

Customer Service reps lack in customer service skills ... poorly trained and when I asked to speak with sup/mngr over the weekend you are told that none are available on weekends. How do they escalate calls... from one uninformed rep to another?!

Additionally, the NY&CO website is very difficult to navigate - that is when they are not having technical errors. Take for example today (11/3/09, 1am CST), where yet again the website has taken my order only to freeze it and not process it. When I try to re-enter the website itself, display error messages appear(appache tomcat "website error"). After several attempts in a 30 minute period, the website is still down.

There customer service dept is closed often and you cannot leave a voicemail message for them to contact you back. No one replies to email inquiries either...

Returned my online(order number o85602394) purchase late January, recieved an email on 2/5 letting me know that my bank account would be credited $74.97 (paid with visa debit card). As of Today 3/12 I still do not have my credit and they have their goods back. I do NOT want free shipping and handling as I will NOT order from NY& CO again. What I want to know is WHY my funds are still not back in my account? If i had made the return at the store the funds would have been back in my account in 72 hours. Perhaps I am better served contacting the NJ department of banking and the office of Consumer Affairs to discuss this as NY& Co is clearly trying to make money off the float on my and other consumers funds.

I received a World Financial Bank Master Card from New York & Company, where I had an inactive credit card. I did not receive (or do not recall receiving) anything to opt out of the Master Card, yet one appeared yesterday with just the activation notice. I know that canceling the account can mess with my credit score. It's one thing if I requested the card and then canceled, but it's quite another considering I don't want and wasn't asked about this one!