Neiman Marcus

I returned a bag and sunglasses in one package via the Neiman Marcus return label. On 8/7/11, NM credited my account for the bag returned, but not the sunglasses. For over a week, I have dealt with their customer service, to no avail. No effort was made to resolve the issue. The sunglasses were damaged, and they were over $350.

My husband had a security breach on his bank account, the one that paid the Neiman Marcus account and so he closed that card and was sent a new one, forgetting that he had the Neiman account on that account for auto draft. The account was suddenly "put on hold". We have been loyal customers of NM for so many years and the mistake in February was not indicative of our payment history, let alone our financial history. At any rate, I spoke with this representative and she responded to me as if I was a deadbeat and she was really very spiteful. I just thought this will go nowhere and I was right.

As she told me, our credit would be discontinued for 21 days. And I asked when we were to be notified of this and she said in a letter sometime, "I think there are FCBA laws regulating this kind of abuse." Also, I asked where these "rules" were written, and she said, "They aren't!" I don't think they get to make rules up just because their company is about to tube it! I could buy them out, but I wouldn't want to! Also, I have too much class. They have lost a very valuable customer.

I received 6 Ippolita bangles this past month for the holiday. The bracelets all have their tags attached to them showing that they were purchased from NM. The attached tags also give the identifying information (SKU # and cost) for each item that I was returning. I called NM prior to driving the 1.5 hours it takes me to get to the store to tell them the situation and that when I would be arriving. I called both the NM King of Prussia store and the 800 customer service phone number posted online. I was told by both that NM would either credit my NM charge, receive a store credit, or be able to make an exchange for something else.

I was very specific that they were gifts and did not have a receipt. I was told that because the NM tags were attached, "it would absolutely not be a problem." I arrived at NM yesterday, 4 Jan 11 around 3:30 PM. The cashier took the merchandise and told me that she just needed to get a manager's approval for the return. Unfortunately, every single manager was in a meeting and I would have to wait about two hours. She directed me to the food court where I could wait. As I sat in the food court, like a dummy, I called the store several times and was being put into voice mail boxes. I was finally transferred to the store's corporate secretary.

The secretary told me to come back to the store and she would find a manager to help me. This is not how NM does business. She apologized and said that this situation should have never happened. I walked back to NM and waited another 35 minutes for a manager to come to meet me at the jewelry counter. The unpleasant jewelry manager still refused to accept my return, make an exchange or help me in any way because I did not have a gift receipt. Remember, they have the tags on them!

She kept saying how does she know they were from NM. I was talking to an insane person. I was given a form stating that they were keeping my merchandise to do research on the items to help me return them. I told them that I was taking two of the items back home with me, which I did, and NM kept the other four. The paper I received does show all the information on the four items they were 'researching' in order to help me process my return.

I called NM today to follow-up on the situation. I was stunned when I was told that they do not have the items and they returned them to me yesterday before I left the store! Are you kidding me? As of right now, they have stolen over $1,000 worth of jewelry from me! I have an NM itemized form saying that they have my items and are researching them. They say, "Sorry, nothing we can do to help you." I have no refund and no merchandise now. How can they get away with wasting four hours of my time and then stealing from me?

What type of shady organization is this? They do not accept Visa or MasterCard and I regularly pay by cash or check because of this. This is absolutely crazy. Never, never, never will I step into an NM store again.

Any advice I would greatly appreciate it.

On October 30, 2010, I had lunch in the Cafe at Neiman Marcus with two friends. After sipping my tea from a straw, I bit down on something hard that was not ice. I spit the piece out and it was broken glass. After trying to get the attention of our waiter who continued to ignore us, my girlfriend got up and brought the cafe manager over, who confirmed it was glass. He removed our tea glasses and we were brought new glasses of tea.

After having more tea, I looked in my glass and saw another piece of glass at the bottom. Just as my other friend started coughing and gagging. Apparently she had just swallowed a piece of glass that had become lodged in her throat. It took quite some time to get anyone to come back to our table and she took off to the ladies room to see if there was any more glass stuck in her throat. While she was away, I looked in my other friend's tea and there was another piece of glass at the bottom of her tea. We finally got the manager to come back to the table, handed him the other 3 pieces and he once again confirmed that it was broken glass. We sat and sat waiting for someone to come and take a report about the incident.

Finally, someone from customer service arrived and took our names and statements. We requested to talk to the store manager as our friend that had swallowed the glass was still in pain and coughing. She was visiting from Germany and staying with my other friend. Another long wait and we got to speak with the store merchandise manager and another gentleman. The entire time we felt like we were treated like criminals.

They told us we could go to a Care Now to get our friend checked out but when we finally found the facility, they refused to see her as they did not have the equipment to check out her throat. After playing telephone tag with Neiman's, we decided to take her to the nearest ER to have her checked as she was still in pain and coughing. Neiman's said they couldn't guarantee payment, however, we felt it was their responsibility to pay the bill. We spent several more hours at the ER where they did not see any more glass stuck in her throat but there was obvious damage to her throat from the other glass. Our friend from Germany did not have any insurance so my other friend has paid for her ER visit.

We filed a complaint with their insurance company for the bill but Liberty Mutual denied the claim saying there was no proof! The store manager refuses to talk to us, a letter to the President and CEO of Neiman's has been ignored and calls to their legal department are not returned. Meanwhile, my friend is out at least $1,000 for their negligence. What to do now?

I have shopped at Neiman Marcus since 1978, but I realize that my not returning means nothing. Unbeknown to me, they have a new return policy. The refund is according to calender days even if the merchandise was a gift, and I had no decision with the return. I truly do not believe that I should pay $100.00 extra because a gift was returned. I am out money because gifts were returned by people.

Over 4 years ago, I purchased a jacket advertised as 100% lamb fur. I am a huge animal lover and don't want anything to do with a fur coat made from killing an animal, but being lamb fur, thought would have just been shaved off. I was always skeptical if it was actually lamb fur, though, because the texture is very smooth and straight, and unlike any pictures I've seen of lamb.

Then, a couple of months ago, I heard a story on the news that they had settled a lawsuit regarding real fur products sold as faux fur. I then, not knowing any other ideas, went to both a leather shop (I was referred to by a taxidermist that I located through the internet), where the person would be familiar with furs (his conclusion is 99% sure not lamb fur, says either rabbit or maybe some kind of rodent) and then actually to the taxidermist (disgusting experience for me to go to him as I don't like the concept of sport hunting and stuffing or mounting animals on walls).

But he also verified that it was unlike any lamb fur he had ever seen. He thought maybe rabbit also, or could be something else but not lamb fur. After reading about the raccoon dogs, this may be what it is. I want them to take this product back which I have never worn and now, for sure, will never wear it. I also feel they should have to pay damages for such irresponsible advertising. The animals deserve to be fought for as well, but I don't know how to pursue this further.

This NM is managed NOT as the retail store in a suburban shopping mall it presents itself as one approaches it from inside the mall or as one reads their information posted on the internet, but as a PRIVATE CLUB for those few who have ALREADY gone through the VERY LONG process of being granted "their particular HSBC Mastercard, which has their logo emblazoned on it".There are NO warning signs of this being a private club NOT accepting cash or BG credit cards as DO OTHER NM branches at the same level. The WP branch is infamous for arrogant. rude and VERBALLY ABUSIVE floor staff who are given NO noticeable supervsion of ANY kind. The internet posting for consumers wishing to file complains encourages customers to write to the fashion office in New York City which they dub a CORPORATE OFFICE and/or to the department at the home base of the company which plans the parties and the fashion shows in the branch stores,which they call PUBLIC RELATIONS".

It is obvious from reading internet postings by other customers that any LETITIMAGE consumer complaints filed with EITHER the fashion office or the party and fashion show office addresses they suggest will have been misdirected and doubtlessly given to an entry-level clerk who may or may not record each in some data bank which is nNEVER gleaned by anyone with authority to act on these complaints. I am a collector of Royal Crown Derby dinnerware. I own over 150 pieces and still buying. The firm in England allows several shops in the same area to carry the line all at the same prices, NM White Plains being one of several who sell the same items at the same price. On Wed. May 12 about 3pm I was checking the Derby Panel Green pieces on display on the public floor.An unidentified gent who failed to indicate some status on the staff, whether security or managerial, stood a great distance from us and began shouting general insulting remarks which coudl easily be heard by other customers in the area but understood by none.

He neither indicated that the display was closed to the public nor that NM was actually planning to ever take orders for this merchandise, even though other NM branches would be happy to take these orders from customers who can easily buy them at the same prices from competitors. When I asked him if they carried any other Crown Derby patterns, he became less bellicose, and walked over to me quietly saying "no"l As an avid collector still purchasing this merchandise, I told him that there were two other patterns - eg Gold Avesbury and Darley Abbey- right on the display. He then waited quietly for us to leave. We were NEVER informed specifically what his function in the store is or that the display was closed or that this department in the middle of the sales floor was not selling anything at the NM White Plains branch. I then picked out a pair of pajamas in the basement. When I was ready to pay for them, there was an equally arrogant salesman who threw a different sort of temper tantrum angrily blurting that he is irritated at having to wait on just one cutomer a way and tell them right at the point of sale that unless they had applied for a specific type of HSBC Mastercard a month before, he had to brusquely send them on their way.

He did not refer to the standard NM policy of having an atm machine in the vicinity where a couple can easily withdraw $2,000 in minutes and buy $2,000 of merchandise with cash or present the BG credit card which they honor. He simply waited on customers to the point of sale before warning them irritated, arrogant blurts that he is formally kicking them out of the shop for not having a month ago applied for that particular HSBC Mastercard which has their logo emblazoned on it. T^his entire situaation might be remedied by collecting other ancedotal data of NM White Plains operating as a private club while advertising itself both inside the mall and on the internet as a retail store like the other branches - eg letting customers come in able to pay as they would in other NM branches, then verbally abused and thrown out without their merchandise. However, since one can buy a lot of the same merchandise at the same price from competitors, the class action suit might be they way they misrepresent a private club as a retail store for which customers wanting their mechandise ought to go elsewhere to buy at the same price.

I had a Neiman Marcus card which I closed several years ago. I decided to apply for a new NM card, which is now issued through HSBC. I was denied. When I called NM, I was given false and differing information each time. I also have access to all three of my credit/FICO scores, so I was surprised when none of the numbers matched. To make a long story short, I escalated this to the senior VP for credit at NM. He responded by saying something completely different than the first three people I spoke to.

At the end, they denied my application. I asked why and he said they are "contract bound" by rules set by HSBC. If it were up to him, he would open the account but he is not able to because of the guidelines. In other words, a US company is dependent on a Chinese company to determine who is and who is not eligible for credit. Mark my words, this situation will become worse as years go on.

I bought a leather jacket 3 years ago and was never worn. I came to the store on December 26, 2009 and asked a salesperson if I can return that jacket. She said, "if you don't have a receipt, they can give me only 65% from the price I paid. But if I will bring a credit card statement as a proof that I paid $1,164.00, they will give me all the amount back". I found my credit card statement and had made another trip to Neiman Marcus. The store manager came to me and said "we can only give you $800 because the jacket was sold 3 years ago". On my reply, "show me your return policy", she just called the security to escort me out of the store. Is this a legal thing to do?

I have been a Neiman Marcus customer and credit card holder for over 10 years. I typically spend about $5,000 a year with them. I pay my bills online. I did not receive my last two email bills and, being a busy professional, I didn't notice. They did not call, did not send a paper bill...they just sent my case to a collection agency and put a late payment on my credit report. I paid the bill within minutes of receiving the call from the collection agency. I have complained many times to Neiman Marcus, and I have received nothing but form responses.

L'Oreal Australia purchased two leather marc jacobs bags from Neiman Marcus online for a total cost of $3400AUD. These bags were to be a second prize and part of the major prize it was running for their Maybeline brand. I won one of the bags 3 months after purchase, received it a month later and it broke the second time i used it. I contacted L'Oreal who tried to contact Neiman Marcus with no repsonse, they then passed the information to me along with a copy of the invoice and their credit card statement LOL

I contacted Neiman Marcus live chat, who first off said I do apologize, we are unable to do any type of replacement or changes because this item has been discontinued then they said We apologize, we would be unable to accept this item as a return because it exceeds our return time limit and then We do apologize, we would have been happy to replace this item for you, however we no longer carry this item and do not have any in stock they stated they had no contact details for me to go directly to marc jacobs, and refused at first to give me an email address for Neiman Marcus.

A $1500+ bag in pieces, useless and unusable after using it twice each time for maybe an hour!

Visited Willow Bend Store around 7:30 pm last night to check out if the Estee Lauder event had started yet or not and to check out what my husband said was a class action suit settlement that started today (he heard briefly about it on the news and it included Estee Lauder. The associate was most rude and although I live in the area, I do not plan to go back to that store and will instead visit North Park. I may be Asian and not able to speak in the same manner as this sales associate; however, I do not have to put up with such a poor attitude, perhaps predjudice.

I bought a pair of men's dress shoes for $400 at Neiman Marcus in San Francisco while on vacation. After 4 weeks and less than 12 times of wear, the sole at the toes wore off/chipped off. I contacted the customer service number which is run by Zappos but they do not handle defective shoes. I was given the number to their corporate office and was told to return the shoes to the Neiman Marcus. Since I do not live there, I a stuck with expensive, defective shoes.

I called Neiman Marcus Dept store in Las Vegas, Nv and made a phone order. I purchased a skirt on 10. I received the item and it was too big and I mailed it back to Neiman Marcus Catolog Sales Div. at 111 Customer Way, Irving, Tx 75037. I shipped the package back ups on 11-4 and this was received on 11-9. I have been told that the catalog sales is a warehouse and they can not credit for the skirt and that it has to go back to the store and normally the warehouse would reroute it to the store.

I called and talked to a customer service rep on 11-28, who name was shirley and she said the store should receive it in about one week and in two weeks i should show a credit on my account. she also gave me the Las Vegas phone no. to call. on 12-16 I called nm Las Vegas and talked to Evelyn in customer service and she said she checked the log and they had not received the item and to obtain a tracking no.

On 12-19 I call Mike A., a supervisor and he told me he would look into it and call me back, he never did call back. I called back on 12-29 and talked with a supervisor David C. and he said he would check into it and call me back. I also called Evelyn at nm Las Vegas on 12-29 to see if she showed record of receiving the item and she showed no record and there was no credit for my acct. I called and talked to Catarina, another supervisor on 1-9 she said she would check into it and call me back, I never heard from her. I called on 1-19 and asked for her and talked to sarah burnett. I called on 1-25 and talked to another supervisor named Paul H. and he said he would get back to me in 2-3 days at the most, i never heard back from him. I called Nancy M. on 2-1 and she said she would get in touch with the warehouse and get back to me. I called and talked to the credit dept. on 2-2 and talked with DeMon and he put me on a conference call with Hanna S. in customer service and she said she would follow-up and get back to me.

Today I called and asked to speak to another supervisor her name was Valerie D. and she said that it takes a really long time to find things in there warehouse and that when they find it they will call me back and she had no idea how long that would be. I told her i was concerned it was lost, she said she couldn't say that it was and that when they find it it will go back to the store for credit, I told her by that time it will be marked for final sale and reduced or they might not even take it back. The skirt was $275 plus tax.

I owe NM $297.69 for an item i returned and they have misplaced and they are in any hurry to find it. I paid for this with my nm credit card.

i am disgusted that a company like this can survive