Men's Wearhouse

I went into the store in Oak Lawn, IL because I saw the sign on the outside that read " everything in the store buy on get one free." As I walked in the store, a women greeted me and the next words out her mouth was "everything in the store buy on get one free, except shoes". I was then introduced to a sales rep. I explained to him that I was on the website and that I was looking to see what the suites in the $200 price range looked like and that I wanted to take advantage of the buy one get one free offer the women told me about when I walked in the store.

The sales rep had me try on many different suites and after 25 minutes he informed me that all of the suites he had me try on did not qualify for the "everything in the store buy on get one free". He did however try and sell me a $350 suite that did qualify for the "everything in the store buy on get one free". Buyer beware of the men's warehouse not everything in the store is but one get one free.

Wish there were a no star option. They know that if they get a bridal party that the people in that party will be stuck. Extra fees, low quality tuxedos. One of my brothers was given the wrong shirt and his pants made him look like a clown because they were far too big for him. The people in the NY Madison Ave/46th Street store are disrespectful and obnoxious. I had to ask one if he was actually laughing at me in my face. It wasn't until I gave him my business card as an MMA trainer that he wiped his stupid smile off his face.

Working with Men's Wearhouse was a horrible experience. I rented tuxes through them for my wedding. A lot of people have been mentioning buttons falling off. This happened to my father right before the wedding was supposed to start. Our wedding coordinator at the church was running around looking for a needle and thread, and she sewed it on right before the ceremony started. My husband's coat button also fell off right before walking in to the reception. (No refund for either).

The problems don't end there. Aside from the manager, apparently, no one working at Men's Wearhouse knows anything. When my husband and in-laws stopped by with some basic questions about the promotion we were using (which was heavily advertised in the store), they were greeted with blank stares and recommendations to come back later when the manager would be around.

The promotion we were using was the "free suit and companion ticket" package. I don't know why, but they did not give my husband the code for the free suit and information on obtaining the companion ticket. We went back numerous times to get this simple information to no avail. It wasn't until three months after the wedding (and a very angry email to their customer service) that they sent me the information for both. End of the story? No!

I went to redeem the companion ticket (which was through a third party site) and they said that it had expired. I checked the website, and it said that the voucher is good for up to a year from when it is issued. The wedding was in December. It has not even been a year. I contacted customer service at the third party company, and they said that there was no way that the voucher could be "extended," even though it shouldn't have expired! I told them that, and they claimed that it expired September 30 of this year. What does September 30 have to do with anything? Also, there was no mention of this date on the promotional materials we received. I waste money on this. I will never use Men's Wearhouse ever again, and I am telling everyone I know to avoid them like a plague.

I rented a Tux. When it was delivered, it was dirty and it didn't fit. I was promised a refund by Mr. Ton **, Director of Customer Affairs. He refuses to return my calls and the corporation has not returned my call either. They are customer unfriendly and do not follow-up on complaints. Beware of renting there. They also, without notice, upgraded my order without telling me the cost until they ran my credit card.

I was a groomsman at my friend's wedding. The groom picked out Calvin Klein tuxedos at a cost of $170. We went in for our fitting about 2 months before the wedding. Their rentals have to be picked up the day before the event and returned the day after the event, so really you don't have time to try on and make sure it fits. Once you are handed the tuxedo, you are thanked and they don't even offer the opportunity to try on.

So the day after, I put the tuxedo on, and the vest is missing a button. I paid $170 and they don't even have the common sense to make sure the buttons are on. I had to drive to Men's Wearhouse to get the vest fixed and that detour made me 20 minutes late to the ceremony, interrupting the ceremony so I can run to the front.

When I returned the tuxedo, I spoke to the manager and I told him what had happened. I asked for a refund, he said there was nothing he can do, just apologize.

I find their clothing to be inferiour as several item I purchased recently have had buttons come off and needed seams to be re-sewn. Not what I would expect from quality products. I don't have time, or patience, to spend lots of time taking items back to be repaird. I'm disapointed with overall quality at MW

I set up my account to be automatically paid each month on the 1st. My billing due date was the 25th of each month. Upon looking at a recent statement, I noticed I'm being charged $29 fees for late payments even though I have an auto payment going through on the 1st every month. After speaking with 4 different people at customer service, I learned that their system is set up where any payments made on the billing date for that month only credit to the previous month. This is a loophole and it has cost me $29 a month for 5 months. They told me had I scheduled my payments on the 2nd of each month, it would have credited for that month and not been considered late.

I am livid. Nowhere on their website or my bill does it states a payment will not be credited to the current month if it is submitted on the billing date. I received 5 straight months of late fees, which all got reported on my credit report. I also failed to pay down my balance because the extra fees they were charging me were higher than the payments I was making.

I rented a tuxedo for my daughter's wedding. The button of the coat popped off just seconds before I escorted my daughter down the aisle. The buttons were obviously not secured. This was an extremely embarrassing moment for me and my daughter. The wedding was witnessed by over 200 people. When I processed the complaint, the District Manager was only apologetic and said he would only give me a $50.00 gift certificate stating that "accidents happen". This type of courtesy treatment is totally unacceptable. I endured an embarrassment that I will have to endure forever. Asking for a 100% refund is not unreasonable. The Mens Wearhouse should take responsibility for their mishap.

On September 26, 2008, I rented a tuxedo for a wedding. During that time, Mychelle B enrolled me in the Perfect Fit program. Attached to my rental receipt was a coupon stating that I would receive $25 off my next purchase. This was also stated by Mychelle verbally. When I went to pick up my tuxedo on October 26, 2008, I was told by a male sales manager that I had to spend $75, or else I could not utilize the coupon.

Meanwhile, not only was this never stated to me before, but the coupon makes no mention of this assertion. In fact, the coupon clearly states that no cash or credit will be issued if the value of this coupon exceeds purchase price.? Clearly, this mention would not be included on the coupon if the assertion above were valid. To make matters worse, the sales manager had a very nonchalant who cares? attitude. Having extensive sales and business experience, I found this attitude less than appealing. I wound up just leaving and going home.

The next morning I called the Hialeah location and spoke to Ruth and CeCe. Neither party was rude; however, I was given another explanation and still was not ensured resolution of my problem. Ruth initially stated that she was going to call corporate?, but later informed me that she spoke to a sales director of another location. According to Ruth, the sales director told her that I had an old coupon and I should have received a new coupon that stated the $75 clause. I reminded Ruth that my coupon did not expire until 12/25/2008. She told me that the company no longer uses the coupon I was given during the time of my purchase. She further implied that I could come into the store and she would try to put the coupon through, but warned me, that it would be unlikely for the coupon to work. She stated that the company removed the coupon from the system.

Frankly, I really do not care whether or not this coupon is in use or was printed by mistake. The fact is I received this coupon as part of my expensive rental cost and becoming a Perfect Fit? member. Ironically, one would imagine that being a Perfect Fit? customer would entail receiving Perfect Fit? customer service. Based on the coupon and the responses given by Mens Wearhouse, one could argue that this company committed false advertisement. How could you provide a customer with a coupon and then decide to just not honor it? I find this poor business practice and after this sour experience will take my wallet elsewhere. I am extremely disappointed in Mens Wearhouse and intend on contacting the Florida State Attorney Generals Office, Consumer Affairs, and Channel 7 News. You just do not treat people this way.