Menards

I bought a house of carpet. One room could not get the miter to line up. Bad cuts due to bad carpet. I bought full new house of carpeting. I spent lots of money at Menard's on new house. All other rooms turned out good except for the master's bedroom. This is a house that is going to be shown to the public. I had it professionally installed by a carpet installer recommended by Menard's. I'm very disappointed. We spent a lot of money at Menard's building this house and thought we would be very proud of the finished product except for the bedroom carpet.

like yard products. They said to go to Home Depot. I should have listened. Now I'm stuck with a $330.00 piece of crap. No thanks to your crappy lawn product.

I needed a part for my Performax sliding miter saw, model 90206, so I did a Google search and found there was a recall on these units in November of 2007. I tried the contact numbers and websites listed with no result (either they're a different company or disconnected). Since I wasn't informed about the recall, do I have any recourse at this time?

I bought a mower on 4/16/12 and assembled it that afternoon. I started to mow our lawn on 4/17/12 and oil proceeded to leak everywhere. I went to take the mower back and was told that because gas had been put in, that the warranty is not valid and it has to be taken to an authorized service center to validate the complaint. How does one know how the mower runs, if you cannot put gas in and try it? Now, we have to take time out of our day, use our gas to run the mower to a service center and we still may have to pay for repairs? This mower was not even purchased 24 hours ago! What happened to customer service?

I called the store and asked them if they had a particular item, they said yes and that it cost $10.00. So I went down to pick it up. The tag said $10.00 on the item but when it was rung up, it was $32.99. So I asked to talk to a manager and he said, "I am sorry but I can't do any thing to fix the price". So I asked for the corporate's phone and they said they don't have a corporate no. but instead told me that he would give me the no. to a voicemail.

It seems that every time I walk into the Menards in Sycamore, IL, I can't seem to find anything that I'm looking for, there's no one around to help. I don't have a problem looking for a sales associate but I can't seem to find anyone. I don't wish to blame the entire establishment for a person's ignorance but this problem seems to be a persistent one and I can't take it anymore.

Recently, my husband and I were shopping for supplies for a remodeling job, and we didn't know where the wall paneling was located, so we went over to the customer service desk to ask for some assistance. When we got to the desk the man behind it was on the phone, so we figured he is talking to a customer and were willing to wait. After a couple of minutes, we overheard the conversation and the man was talking about dinner and his plans for the night. We were completely ignored by him, and we stood there for about 10 minutes. When we got tired of waiting, my husband tried to get his attention and when he tried, he gave us a very nasty look, as if we were interrupting something very important and didn't even bother to excuse himself from his phone conversation and ask us if we needed help, which we did.

We found out that the man's name is Chad and he's a manager at this location. After him ignoring us for over 10 minutes, we found another associate who helped us find the wall paneling and only after we had done that, did he say- Oh, can I help you? After we told him that he ignored us and that we found another associate to help us, he responded with a very rude attitude saying that either way we had been helped and didn't offer to help us find anything else, which we still needed help with.

After his rude remark, we just left the store because I have never been treated like this anywhere, absolutely no politeness or respect from him. Like I said, I don't mean to blame the entire establishment for this one persons, Chad's behavior but it's clear to us that he knows nothing about customer service and doesn't know how to treat customers with respect.

We have spent thousands of dollars at Menards, while remodeling our home but I draw the line with this incident! Never will I shop at the Sycamore, IL location again! I really hope this message gets through to the correct people. Thank You

The company failed to disclose that the product I purchased was subject to a 25% re-stocking fee. The fee in and of itself is egregious and the difficulty with which I had in communicating with the company is unbelievable.

The company has no phone number to call for customer service, so the only communication must take place via email. This would be okay, except the company fails to respond to email for days (or weeks) and even then the communication is normally insufficient. I made multiple attempts to have the company waive the re-stocking fee and they would not even address the fact that I asked for it.

Dealing with Menards is the single worst customer service experience I've ever had.

I bought the oscillating saw from there but it doesn't work right. I went to return it and was told they will have it straighten out and would call back. But they never did. It has been two months now .

I purchased a picnic table, a grill and an umbrella from Menards and paid for delivery. We were able to put the grill together without issues, but the picnic table had holes that didn't line up. So I requested that they pick it back up. I told them that I would accept a replacement table if they could guarantee it would work but I didn't want to waste any more time trying to put it together. They said they wouldn't guarantee it and wouldn't pick it up unless I paid for it to be picked up. I told them that their product was defective and they said their policy is to have people pay for delivery and pickup. I filed a complaint on line and Ray at Menards Guest Services responded: Freight is for your account.

My wife bought me a screwdriver set with 12 tool shop brand screwdrivers. The packaging states 'guaranteed forever.' When one of the tools broke, I tried to return it. But the tool manager said that I would need to return the entire kit. Had he gave me a similar tool shop screwdriver, I would have been happy. Now, they will get the entire kit, which, I assume, the manager was hoping that I did not have. I would be willing to bet that I will be given the run-around again on this 'guaranteed' product.

I purchased recently at a Menards store in Hodgkins, Il, a wooden assembly pirate ship to build with my grandson. The model was made and distributed by Amav Enterprises Ltd., Model #2927, UPC Code 55350 02927, and these numbers under the UPC Code, 39117-2010-07, possibly the manufacture date. Box indicates it was made in Ashdod, Israel, with the Batavia facility as the USA distributor. Upon opening the cellophane-wrapped box and removing the pieces from a taped plastic holder, I found at the bottom of the tray the three wooden masts all covered with a greenish/grey mold.

As they were next to the instructions, the instruction page also had mold film on it. At first, I was ready to take this back to Menards for a refund, but then gave it further thought and decided to contact someone for further information on how to deal with this situation, if necessary. In this day and age with all of the recalls one hears about, and this product containing a "foreign mold" from another country to boot, (I travel and know how sensitive our immigration department is when it comes to food, flowers, etc. from another country), I thought maybe I shouldn't take this so lightly. The thought of coming in contact with this strange mold and possibly accidentally ingesting anything via airborne inhalation and becoming ill has given me second thoughts at least for now. And how many more might be out there? Have any other reports regarding this been made?

If my concerns, however, are not warranted and this situation is a minor happening and occurs all the time with foreign imports, please let me know, and I will dismiss it and just go back to Menards and get a refund. But as I have the product in my possession and further action might be warranted, please contact me ASAP. Appreciate your thoughts and comments.

And she rudely said, "That's all we can do, so take it or leave it. I looked at her like, how dare you rub that in repeating your policy as if i didn't hear the first time, or as if to say tough luck. With that, I looked at the Shasta soda in my hands that I had also bought the day before with the staples, and I said to CS then put a sticker on this can, I don't wish to be accused of stealing it.

CS peeled a sticker to place on the can, and Nicole gave her a direct order, "Don't do it. She then said to me, we don't sell single cans. I said, you don't know who in the store might have opened a 12-pack and taken one. So, I said I will never shop Menards again. And I went to Lowes, who took staples that weren't theirs, and I finished shopping for more at Lowes. Today, I went to Menards again with the same co-worker Dave **, and he wondered why everyone was looking at us together, and as we parted to get separate supplies, he said they also kept looking at him.

Your store has marked me due to this incident, and my having told one other employee there that day that I was reporting Nicole (but didn't do it until now today). The employee said to me, "I thought you weren't gonna shop here anymore." And then 3 people came to gather around her as if to protect her rather than anyone ask me which door hinges I might be able to find there in hardware.

I will let you know that I left my receipt at your store for your sake, knowing I have what I need and do not need to make any returns. On that receipt, I marked down how my cash change back from $100 cash was $41 not $61. Nosey employees have no business eaves-dropping. My coworker and I made some comments about all his girlfriends and I had said all the cute girls work at Lowes cause Menards has all the cute men.

And employees walked past my cashier (stumped over change for the 100) and asked if she was alright. Then Nicole comes over asking what the problem was as I was writing down on the receipt that change was $41 not $61. For 59.08, I had given her $100.08. She had punched in 100.08 and upon not seeing it punched in again 20.08 some how getting a -61.

262-** Dave says, he too is going to submit complaint for the internal universal treatment clearly going on here.

We took a mower back for warrantee work as they said it needed a new carburetor. It would not keep running after we used it twice. It was purchased in June. We called the factory as Menard would do nothing. They told us it had an MTD engine but the factory man said it was Briggs and Stratton. Now we are stuck with a new mower that needs a new carburetor. It was told that it had a 2-year warrantee. Now what? Please respond.

I had broken a customer's light on the trailer. I went to complain at desk. I got called back to office. Jamie said that if the customer would have had yelled at him, he would have thrown me out the doors before they were opened. I called that a threat to me. I took forklift lic for 30 days.

I recently read a notice about the Black Cat pressure washer being recalled. I have the model that has a recall on it, but the GFCI buttons are both white. Does this mean that the unit is acceptable for use, or do I need to take it somewhere and have the plug checked?

I decided to build a sidewalk using paver bricks. Menard's had them for 49 cents. I bought 200. Four days later, I went back and got another 175. On the third trip, the clerk raised the price to 70 cents saying the sale was off but the sticker price was 55 cents. The clerk finally reduced the price to 55 cents. When I went back the 4th time, the clerk charged me the 79 cents. But I have all the mailings and the prices were still 49 cents. Menard's refuses to refund the difference. Plus, I bought three gallons of paint which had a Menard's only rebate of $5 each but Menard's only gave me one $5 certificate for another purchase. Another bait and switch scam.

I purchased a push mower from Menards here in Freeport,Il in June of 2009. I was cutting my lawn when my second season mower stopped. I knew I had gas and oil in it. When I tried to restart it, the starter recoil did not work. All I want is my fairly new mower fixed. Thank you.

Four years ago, my husband and I bought a full size refrigerator and full size freezer that set side by side and looked as one unit. At that time, we purchased the extended warranty. The warranty ran out in January 2010. In June 2010, we noticed the water coming out of the refrigerator and the temperature not getting above 39 degrees. We called A&E, the extended warranty company referred us to. The gentleman came and said the compressor overheated and melted the drip pan underneath. To replace, this was going to cost us $832 but they would only guarantee it for 90 days. I am never purchasing a Whirlpool product again.

Selected carpeting for home installation. The installer picked up at local Menards. I found the 2 pieces of carpeting were from different lots and there is a total mismatch between the two, even a difference in thickness of the pads. I'm not sure if they are both of the same pattern. I went to the store to remedy the situation and spoke with the manager. The manager said I would have to file a "Guest Services Complaint" with the home office. That was company policy and there was little he could do to resolve the situation. He said that it was a manufacturer problem and the company would send someone to check the difference.

Several days later, the home office sent me a copy of the letter that they sent to the manufacturer in Dalton, GA (only a thousand miles away) to "decide the position you plan to take on this matter, please contact the guest at once regarding your proposal". It has now been over 2 weeks and I have yet to hear from the manufacturer. I thought I bought the carpet from Menards and they bought and provided the product that I purchased from them, not the manufacturer! It smells bad when a company sells you something at their store that their personnel selected and sold, prepared for delivery and now that I have paid them, they are clear of the deal and I (the customer) am left at the mercy of the manufacturer who most likely will not care at all. Now I feel like I am in the middle between the two of them with very little possibility of resolution from Menards.

Here we have had ice storm and many people have been without power for almost 2 weeks. I was buying kerosene from Menard in 2 1/2 gallon container for $11.95 or 9.5 liters. This is used to heat our home during the power outage. I went back to buy more and found they must have run out of the one I was buying as all they had now was 3 liter containers for $5.95, almost twice the cost I was paying before.

I consider this price gouging in a time of need for so many of us with out power and temperatures at night near zero. So much for thinking of the community. All they think of is making money during our hardship.

on sunday i faxed off a quote to the minot location. I had been in the fargo location and had phoned the bismark location to double check drywall prices.my brother had also been in the rapid city location and found all these locations had prices within pennies. my fax from the minot location had a difference in price of 60% and 90%. when i inquired as to the difference the sales representativeexplained that because there wasn't a lowes store in minot and this makes them able to charge this price. Menards costomer complaint web replied that the price reflected the cost .

I thought that price fixing or maybe more accurate price gouging was grounds for colusion. I also thought that the country protected the consumer by monitoring these actions of large companies. If this is the case I would only like to inform you of such problems that i have experienced . I would only hope that the consumer is not subject to any wrong doings by this company.

i bought a refrigerator 9-30-09 it was delivered 10-14-09 the vendor part #FRS6HR35KM. the water sprout does not work proprly instead of the water streaming out it squirts everywhere. the automatic ice and water were my reasons for buying really would like to be able to use.

HEATER TYPE 'HEAT-WAVE' recalled from Menards' store, the Menards here in Bismarck will not refund. Or substitute.