Marshalls

Raquel of San Jose, CA February 24, 2010

I got a gift over the holidays that I wanted to return, I was told that the item that was sold to the gift giver for 83.00 dollars is now on clearance at 75%off and since I did not have a receipt I will only get a small portion of the original price paid. THIS IS A RIP OFF. The original store label on the box says 80.00 plus tax, I'm sure when they scan the item, it will say when the item was purchased and for how much.

I think how they process gift returns is a complete rip off! I WILL NOT SHOP FOR GIFTS AT THIS STORE, I WILL SPREAD THE WORD ABOUT THEIR RIP-OFF RETURN POLICY

I. of savannah, GA February 8, 2010

Hello, I'm writing to document and ask you to take notice of the lack of customer service at your Savannah, GA store on Abercorn Street.

I stopped by the store to return a bag with my sales receipt today at 12:30pm, 2/8/10. I did not have a Marshall's store tag on it because it was attached directly to the security tag straight onto the bag. The associate (Brandon M.) who checked me out, forgot to give it to me as they were closing.

Upon requesting a return, I was made to wait thirty minutes while no one would give me an answer, or talk to me, or tell me why my return wasn't being accepted even with a receipt. When asked to see Grace (manager), Denise F. told me that I could just stand there as long as I wanted, that my merchandise would be thrown away and then she walked off! I have NEVER been treated this rudely at any store and was appalled to see that the register cashiers were laughing, bending over showing parts of their buttocks and everyone ignored me. I walked out without any resolution and without a number to call to complain even though I asked. The store has an extremely unprofessional staff with no regard for manners, values or how they treat the customers. I used to tell all my friends about the deals at this store but after this experience, I'll never go back and make sure my friends don't either. You have lost a very frequent customer.

Caren of Fontana, CA December 31, 2009

Bank Card/ATM Fraud by Retailers On 12/29/09 I returned items at Marshalls (19.56) & Michael’s (6.07) using my bank ATM card. 3 days has passed and I have not received credited. These retailers have had the benefit of reselling the items but I have not had my money refunded. I called both retailers a day & was told by Marshalls it may take 10 days & from Michael’s 3 days to credit my account, which still has not happened. I have to spend time tracking to see the credited. Credit cards have hiked their interest rates & cut limits & more people are using cash & ATM cards, who in the past may have not been as scrutinized for their processing. I believe these retailers are unfairly profiting from ATM by hording the refunded money & gain short term interest, stealing from consumers. This needs to be fixed.

mirlande of West Orange, NJ December 20, 2009

A public and embarrassing violation of my consumer and civil rights by Marshalls employees with an arrogant and aggressive behavior at the East Hanover, New Jersey, store, As a matter of fact, my sister and I were the subject of a public humiliation at the Marshalls store in East Hanover when a gentleman whom I assumed is a security guard showed up with a vey aggressive tone of voice accusing us of switching our clothes with the ones in the hanger under the curious watch of shoppers and employees as well. We were viciously ordered to go to the fitting and then we were closely being watched during our stay at the store. The following paragraphs will relate the fact in detail.

On October 8th, 2009 at approximately 8.30 PM, my sister and I entered Marshalls to find a nice outfit for my upcoming birthday which was on Oct 11, 2009. Because I have to work all day on Friday during the day and on Friday at sunset i have to observe the Sabbath, Thursday night was the more suitable time for me to get the out for Saturday night. Therefore, I had a time constraint. We were rushing since we know that the store will be closing in about an hour after we get there. My sister and I took a couple of items to go to the fitting room. We decide to start trying some jackets as we are working towards the fitting room which I usually do myself.

At Marshals, customers have limited choices in terms of how many items you can try inside of the fitting room. As I mentioned earlier it was closing time and also we did not have much time left so our best bet was to try as many items as you want while on the floor. So I started to try whatever can be tried from the floor and ask my sister to do the same. After each trial, my sister took time to put the item back to the hanger. After couple minutes, a man came to us and accusing us of exchanging the clothes hangers. I was a little surprise thinking that he was a salesperson who was joking. However, when he claimed very aggressively with a threatening face that my sister’s jacket belongs to the store then I flipped. He reached to snatch the jacket from me which I snatched back. (it all happened under the eyes of the other customers /sales clerk) I had ask him to refrain from touching our stuff. He told us that there’s a fitting room and we must go there.

While we were on our way to the fitting room, a different man came up to us and asked us sarcastically if we needed the travel bags or were they for us. It looked like he was stalking us, keep us under watch and most likely was assuming that we might stuff the clothes in the bags (I did not even notice the 2 travel bags on the floor until his sarcastic remark). I had to confront him and asked him “why are you asking me these questions?’ He said he has to ask me since I was closed by the items. And I told him to stop speaking with me because I was getting very annoyed. I felt that I was being harassed, watched while I am only shopping. He mumbled something that I did not hear and I walked away. I did not hear because I was already on my way to the fitting room with my sister.

On our way to the fitting room there were two women standing on the way with a large container, they would not budge to let us access to the room. One of them was giving us the curious and suspicious look. They would only move following our request. After trying, we were still in the store looking for a bag when I hear from the microphone an employee calling for security. It was just so embarrassing and humiliating I really can’t find the right world to describe my emotion. I have mentioned that I say one girl that knows me as a shopper and I told her what just happened to me, she was suppressed and notice the shake in my voice.

On my way to the cash register, all eyes were on us. Because of my 5 year experience in the retail business I can read their suspicion because of the curious reaction when there is an assumption of robbery. While keeping my composure I got to the cash register and requested to speak to the store manager in order to relate the fact. I spoke to a lady who identified herself as a manager and I later found out through her coworker she was not the store manager. I also met a second lady that I have known for years since I have been shopping at Marshalls. I did tell her briefly about how shamelessly I was treated. I even felt worse that woman acting as a manager did not even bother to apologize for the nightmare I just lived in the store. Her attitude showed that we deserved what just happened. I am still so upset and still shaking about the whole thing.

I think that experience at Marshalls will tremendously change my life negatively .I doubt I would be able to walk down the street fearing somebody who witnessed my ordeal would stare at me or gossip about it . I am wondering if I would be able to shop in the area where I have been living for the past 10 years. For being in West Orange for so long, I am a frequent shopper in most of the stores around Livingston, West Orange, East Hanover and Short Hills where I am working presently. I guess no! Would these customers who were staring at me in the store recognize me and alert other employee of potential thief. Would they recognize me if they visit the store I am working and mention the incident to my boss. Would they recognize me and prevent me from getting a new job. There is a great possibility that I would meet most of them again. What about the store employees who really see me coming very often. Would they start staking me, would I be a suspect whenever I go to Marshalls again? Would they point finger at me and tell stories about me to their friends and co-workers. I think Marshalls needs to explain why I deserve this kind of treatment after being a loyal customers for many years.

PS: About two days later, I called the store manager; I got a very mean woman on the other line. She was yelling the entire time, as I tried to explain to her the reason of my phone call. I later understand that she was the same person who presented herself as the store manager on the night of my HUMILIATION. She told me that the people who had me gone through the PUBLIC HUMILIATION were not called security officers but indeed loss prevention officers. She did not want to give me her name. Prior to that phone call, I had also made one phone call to the East Hanover police. I wanted to file a report against the store. I was told to get the name of the store manager in order to file my complaint. That was the reason I had called the store, actually twice.

Genesis of Miami, FL March 23, 2009

Genesis of Miami FL (03/23/09)
i went to the store and went in the fitting room and the lady was treating me like a thief. she counted the cloth and recounted them over and over again. she was looking at me in a wierd way. it made me feel very unconfortable.

Rubbena of Dallas, TX January 20, 2009

Rubbena of Dallas TX (01/20/09)
i went in around xmas. buying gifts and i know it is busy around holidays. The cashier did not know how to take off 10 with my gift certificate and i asked her to page somone to help her since i had been there for every already. she paged the manager at least four times, and when she did come she didnt apologize for the wait she was chewing her gum loud and saying this is how you do it dummie. she was very unprofessional. and did not even turn to look at me and say anything. then i had purchase items that were 25% off for xmas then told me was i sure. and also told me then i m going to have to ring up both items on different tickets which made no sense. but maybe next time people need just to apologize for the mix up then that would of made my day a whole lot better.

they made me have the worse day

La of Savage, MD December 1, 2008

La of Savage MD (12/01/08)
On 11/26/08 around 6:45pm, I went in to get purchase a layaway out. After doing so, I took the items to Customer Service to see if two out of 11 items were on sale. A young African American female assisted me; and revealed that yes both was on sale. A caucasian Manager (female) comes along and ask her what she is doing. She explained. The manager asked if the items were in layaway, I said yes. She looks back at the female assistant, and said no you can't make any adjustments for her, she had the benefit of having it in layaway.

I said excuse me, then I'm returning them. Mgr said, ...you can return them, BUT I will not sell it to you!...you need to wait until it comes back into inventory and find it on the rack... I said, ok return everything. I did not appreciate her tone nor how I was treated without explanation. So I got a credit of <115.00>, and left with the intention of contacting Corporate. Well given the Thanksgiving Holiday, I very well could not contact corporate until Friday (11/28/08). So on this day, I called the store and asked for Corporate number. Another manager, African American (male)--(sorry, but tone dictatedethnic group), asked me why. I explained I had a concern on Wednesday, and needed to contact Corporate.

He said well I can give you District, can you tell me what happened. I said, but first can you tell me the Manager who worked on Wednesday evening. He said NO! I said, so you're not going to tell me. He said No! I said ok what is yours, he said I'm not telling you that either. I said Ok. I will make a formal complaint, and spread the news now. My issues...stores are complaining about the economy, and got the audacity to refuse to sell items and treat any consumer less than how they would like to be treated. Thus, I can spend my money ELSEWHERE; but make it known to many including the better business bureau that Marshall's management team need an OverHaul or a box location so the savages can be among themselves.

I will no longer be a consumer of Marshall's department store.

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