Marshalls

Defamation of character, falsely accused of shoplifting. I was told there were no cameras in store when asked to see the surveillance video. I'm a normal customer at a local Marshalls store in my hometown on Feb. 17. It all changed while I was shopping. A man approached my cart where my infant son was laying in his car seat. He moved my cart and put his hands in it. When I noticed this, I said "what are you doing?". He responded, "no problem, I'm just looking". So I continued shopping, took my items to the line and paid. As I was leaving the store, the same man approached me and accused me of stealing, took me to the back with my infant son and yelled at me. By far the worst customer service I've ever experienced. I told him to show me the surveillance. He said, "you're pushing my buttons". I told him to call the police if I was stealing. He refused, he also told my wife if she didn't shut up, he'll make something up for her and get her arrested. This is the worst customer service I've ever had. He's done this before. There has to be a stop to this. I was falsely accused.

I bought 2 pieces of luggage at Marshall's store in Cronwell, CT. The manager told me that I can get the 27" piece in another store. Now, I'm stuck with only 2 pieces. I can't find the other 2 pieces, that I need for a complete set. I'm very unhappy with this matter. Can you please help me find the other pieces, so I can have a complete set.

I bought dinner plates, salad plates, and mug from the Marshalls in Hadley, MA, and upon payment, I realized that I had forgotten my TJX card at home. So the cashier assured me that I could use another card and then later return and rebuy the stuff on TJX card. My husband went back the next day with the receipt. The store manager told him that he had to have the stuff with him, so he went back to the car and brought the stuff in.

And at that point, the manager refused to return it and told him that he couldn't purchase it again. He asked about the reason, and she just got upset with him. I was buying some other stuff in the store, so my husband found me and told that the store manager didn't want us to do that without any satisfactory response.

We decided to just return the stuff and not buy it again. While I was returning it at the other cash register, the worker Beata ** walked over to the cashier and told him to make sure we don't buy it again. I felt very insulted and wanted to give her a piece of mind and ask for the policy that requires that. But I just remained calm and decided to just return the item.

The cashier on that register was surprised too and asked us why we couldn't buy it again. But I guess the store manager didn't want to spend time to open the items. I don't see anything wrong with it. We had the receipt; I had the items. We were just trying to buy it on TJX cards to earn rewards but no. Not only did she caused a lost to her company by refusing us to buy the stuff again, but also they lost customers.

I want to report it to the Marshalls office as well. She has always been very rude to many customers. The store manager needs to learn to treat customers with respect!

I went into Marshall's in Modesto, Ca on 1/12/12 to see if I can get store credit on two pairs of jeans I had bought. On one of them, I did not have the Marshall's tag or receipt and on the other pair, I had the tag but no receipt and I just wanted to get store credit. When I approached the counter, a young blonde girl who had no customer skills at all, helped me. Right of the back she asked me where I got them from. Obviously, Marshall's. I explained my situation, that I didn't have the receipt and she just said, "If we don't have these jeans in the store, we can't exchange or give you store credit." So then, she just walked off with the jeans to the front registers and was talking with other employees and just staring back at me for 5 minutes! After she came back, she said she would have to get the manager's approval.

She walked over to the manager who was working in the register next to her who had a customer as well. She interrupted him with his customer and explained my situation to him in front of another customer and mumbled to him that they "didn't look like they were from this store", not to mention the customer he was helping gave me a funny look and made discussion about my situation! So she came back to me stating that I had to wait for the manager; he came to me and right away just asked me, " where did you get these from?" And I said obviously Marshall's!

He asked how long and I told him less than a month. Then he went on to say "this isn't from our store, we don't carry these and I can't match the ticket to the jeans there's no description if we were to scan it !! I told him that he didn't even check and he memorized everything? He didn't respond! These were designer jeans and Marshall's always carries them just not in bulk! So I just grabbed my stuff and left embarrassed! His name was Don **, asst manager of the store!

Manager, Lucianne did not want to exchange some speakers I had purchased one week ago because I did not bring the receipt. I was spending $101 of purchases in the store and she advised that since she couldn't test the speakers then she couldn't exchange them. I then said that it was fine, that $12.99 is not going to affect me in any way, that thank God I make enough money to not need the $12.99. She then tells me, "I did not tell you that I was not going to exchange them but if I feel like it, I will not exchange them."

So I told her do not worry. "No, I do not wish to exchange them and I will contact Marshalls Corporate to advise them of your rudeness" and she told me, "You can do whatever you want." That since I didn't need the money, that I can keep them. I told her that she was unprofessional and she behaved like people who just arrived to this country. I told her that I was going to make sure that they take away the $12.99 from her paycheck and she took out a $5 bill and told me that she can start paying me as of now.

I requested from her to speak to the store manager and she said that she was the only manager. I told her again to speak to the store manager and she said no, that he was not there at the moment. The cashier Aida was also were unprofessional and rude, telling me not to express myself that way I was expressing myself of her manager. I feel that the manager is taking advantage of her position in humiliating customers like myself who have been shopping at Marshalls for more than 20 years and I also spend thousands of money in Marshalls for my homes and business. The way the manager also carries herself in treating customers and the way she dresses are not professional. She did not even seem like a manager with her hair all a mess. I prefer to spend a bit more and go to Macy's where the managers and workers treat the customers with respect and not abuse of the positions.

I am currently an active member of the US Navy and had visited the Barboursville, WV store on leave. I went to purchase shoes and was told to leave the store after shopping for only 20 minutes for a pair of boots to purchase for overseas. I am usually an avid shopper in Virginia at Marshalls. The reason I was asked to leave was solely because my girlfriend is an employee at this store. I was also accused of being in there for 5 hours, when I was actually shopping at other stores including Target, Home Depot and Dollar Tree.

I did not talk to my girlfriend until she had already clocked out for her break and had called me while clocked out. I was also mistreated by a floor employee, Melissa, who refused to help me with finding a size for boots. I tried to ask for help on multiple occasions and she told me that she was too busy with her department to help me and that she does not help with personal shopping. This employee was more concerned with flirting with another customer while working. I will not shop there again since the manager named Tammy, also blankly told me that because I am dating an employee, I cannot shop at that store no matter what department I am shopping in.

I did not purchase the shoes I wanted, clearly because they apparently did not want my business. I will not shop here again nor will any of my friends and family. I will not recommend any of my military friends to shop at this store. I will tell all of my military friends not to shop here due to rude customer service and lack of respect for members of the armed services.

I bought a non-stick frying pan from Marshalls for $24.99.

I was cooking for the first time and had put the lid on the vegetables to cook them. I took it out and after some time, the lid which was made of glass, just blew off and some glass pieces may also have gone inside the food that was cooked.

I just graduated and moved to Rome, NY with my boyfriend and I needed to get a job to pay rent. I submitted applications everywhere. It was really hard to find a job, even where I used to live. Finally, Marshalls called me back and I eventually was a part time temp there. It was my first job and I was excited. I did everything they asked no matter how much I didn't like it. A few days before my first month working there, I had a death in the family. My aunt passed away, I was very depressed and sad. I called my office and said I can't come in this weekend as I have had a death in the family. One of the managers said I didn't have to work that weekend but had to report to work that Monday. So I spent the rest of the week with my family and went into work that Monday.

I walked in, went to the back room, signed in, put my things into the locker and my food in the refrigerator and also went to the bathroom. Then I looked at my schedule to make sure I was supposed to be there today and at the right time (I've had problems with that before, they said I wasn't supposed to be in until 3 but they never told me of the change in my schedule). True enough, I was supposed to report to work today. So I went to the front desk to get a walkie and put it on. I looked at another schedule that was supposed to tell me what to do and it did not have anything written for my part. So I asked what I should do.

One lady said for me to go in the back and help with unloading the truck. So I went at the back and started helping like I was instructed. One of the assistant managers said that I wasn't supposed to be there til 5. I said I already checked my schedule and that I was supposed to be at work today. She goes out of the back room and asked me to wait. I waited but then I went to look for her after awhile and eventually found her and then she said for me to go with her. We went to the manager's office. They had me sit down and I was very nervous. I thought to myself what had I done. I didn't do anything wrong. Was it because I came to work today, was it the forms I filled out, was I going to get fired? If that happened I would not know what to do. I needed the job.

But they were looking for some papers, while I was thinking. They asked what I did this morning and I told them. They asked what happened last Monday? I said nothing that I can remember. They informed me that I was not able to time out last Monday. I said I did. He still insisted that I did not sign out and that should be an automatic termination, that they had to let me go. At the back of my mind, I thought there is even one employee that goes to the bathroom every ten or twenty minutes and he couldn't be fired out? Also, they knew my aunt's funeral was yesterday and I was very depressed and now they have to let me go. And around Christmas time for that matter. Nonetheless, I said OK and got up to leave.

The manager had to escort me out, like I was going to jail or something. I couldn't believe this. I felt like I was going to cry. My aunt that I was very close to dies of cancer and to top it off, I get fired the next day. My depression has gotten worse. Anyway, she escorted me to get my things and I asked if I still was getting paid and she said of course. I wanted my paycheck from last week and they had a very hard time finding it (they are very unorganized). I finally got my check and left. I had my boyfriend pick me up. He asked me what was wrong. I said I got fired and I told him why. He thought it was very wrong and wanted to go in and yell at them. I told him to not bother anymore and just head home.

We went to his mother's and told her what had happened. She said that I should file a complaint. I was so worried and confused. I didn't have a job and we were already struggling with the bills. I thought it was because my aunt died and they thought I would be depressed and that would affect my job. I haven't been able to find another job since then. It has been two months and I've tried everything. I feel bad my boyfriend has to pay for our rent and I can't help. I hate sitting at home not being able to do anything. It's hard to find a job these days. I asked everyone I knew if this was wrong of me or them and they said it was ** and they shouldn't have done that. That is why I filed a complaint form.

I can barely afford to pay our bills. This month our heat bill is over $200 and we have no idea how we're going to pay for it. Thanks to Marshalls I haven't been able to pay rent, heat, Christmas and anniversary gifts and gas for the car. I had to get food stamps because I had no money and I have no Insurance. My depression has gotten worse and I have some knee and back problems. I still cant go to the doctors and I've tried to get medicaid. I can't find a job anywhere and god knows how long I have to wait to get one.

I was at Marshalls at the St. Louis Mills outlet to return merchandise yesterday evening. I confirmed with the store clerk (coordinator, her tag said Marie **), if that was the return counter as I saw no one in line, as she was handling a customer. Her response was yes, but let me take care of this lady first which was fine.

As she got done with the lady and I was waiting for her signal, another lady approached her with her returns and asked her if she was returning merchandise and if I was here first noticing me Maries response was I couldn't tell you who was here first looking at me as I was 2nd class. I was appalled as she without a doubt knew I was there first. I am not good at explaining and will suffice to say the experience was demeaning. While I have never placed much of weight on race, the both the ladies (Marie as well as the customer) were white and I am brown, was unshaven and probably looked unappealing. I can only hope this is an isolated instance.

The original price of the item was $79.99 and it was mark down to $ 58.00 there was two ray cop Anti bacterial vacuum mark down and three others where at full price. When I arrived at the register, I was greeted by an associate at register 6, I explained to the associate in detail that my item was mark down and there are three others in the back at full price was it possible to verify if my item was mark down for a lesser price.

The associate stated to me that my item is different from the other items and rather than be proactive and professional, stated do you still want to purchase the item. Versus checking with an associate within the department to confirm the miscellaneous information that she was telling me. I informed the associate that I do want to purchase the item.

While I was purchasing the item I had a New York State Department of Motor Vehicles Motorcycle Manual along with a 2011 IKEA catalog on the counter which the associate also began trying to scan as well. I tried to get the associate attention but she was distracted by the conversation with the associate next to her, whom began to comment about the same issue of my request to verify if the item was mark down for a lesser price.

I am so disgusted with the level of professionalism of the associates with in the store that I must bring these issues to the attention of the store manager. There is no different in the model, year or make of ray cop Anti bacterial vacuum which I purchased. I have been looking at two of the ray cop anti bacterial vacuum that was mark down for two weeks in the back of the store. The original price was $ 79.99 and was mark down to $ 58.00, I happen to purchase the last mark down one but there were three more in the store at full price.

There is no order within the Marshalls department store located at the Atlantic center and this is completely unacceptable.

The 10th of August, I show at the store of Marshalls at H street in Chula Vista, CA to see if there's any possibility to change a sunglasses I bought by 11 of July because the glasses have a fabric problem. One of the glasses for some reason don't keep staying. Anyways, what I received from a supervisor store call Susana was an insult telling that, "You guys, don't sell that brand in front of a lot of customers, making me feel like I'm somebody with not manners" She told me she won't help me plus talk to the other supervisor that don't change me the glasses.

I went to your store as I always have done for the past 20 years. This time, I was looking for a pants and a belt. At the belt area, I saw a man hanging belts, I asked him if it's okay to lay the belts on the floor to look for one my size, he said okay. While I was looking, a woman came and told me that I can't put the belts on the floor because someone could get hurt. I understand, so far so good. So I started to look in the bin, another woman came to assist but Gloria told her that she does not want her to help me. It seems that Gloria is a big shot there, I told her that I needed help.

She said if I don't like it to leave. I asked for her name, no one would give her name. Gloria said, "All middle eastern people are like that." I said this was a racist comment and I do not appreciate it. Her employees around her started to laugh with her nasty jokes and racist remarks. Another manager named Eileen came to see what the yelling is all about, so I told her that this employee just made a racist comment and her associates think it's a joke and no one would give me her name to file a complaint. Eileen said she would talk to her later. I said the least you could say is we don't tolerate racist behavior in our store. I went to the front and asked for the complaints department info. and I left. Shame.

BAD CUSTOMER EXPERIENCE. I visited Marshalls store in Woodbridge on May 21, 2010. While making the payment (at 6:25 PM), I presented Home-Goods card which had some store credit on it. The cashier, Mukesh, asked me to swipe the card. Once swiped he had to make several calls and took 20 minutes to process the request. He realized that although the card only had a balance of $16.04, it was treated paid in full for an bill of $72. He then raised it to the attention of store manager - Bownie.

Half-an-hour into this, I still could not leave as my HomeGoods store card was swiped and my balance was debited from it. Finally, it was all cleared out at 7:25PM and I had to get everything rebilled again. I felt this was dealt in the most unprofessional manner and the staff did not have the required training and attitude to deal with customers in distress. I very much like shopping at Marshalls and other affliated stores, but after today's incidence I will think twice before shopping at Marshall's again. I had taken half-a-day off to complete some shopping but in the end I saved no time really.

I ended up spending one hour standing by the cashier. While I was the one supposed to look harassed, it was the cashier and store manager who looked harassed. Although, I had taken half-a-day to finish off shopping for gifts for my upcoming trip, it was no help really. I also ended up running late for other commitments I had later in the day.

I got a gift over the holidays that I wanted to return, I was told that the item that was sold to the gift giver for $83.00 is now on clearance at 75% off and since I did not have a receipt, I will only get a small portion of the original price paid. This is a ripoff. The original store label on the box says $80.00 plus tax, I'm sure when they scan the item, it will say when the item was purchased and for how much. I think how they process gift returns is a complete rip off! I will not shop for gifts at this store, I will spread the word about their rip-off return policy!

I'm writing to document and ask you to take notice of the lack of customer service at your Savannah, GA store on Abercorn Street. I stopped by the store to return a bag with my sales receipt today at 12:30pm, 2/8/10. I did not have a Marshall's store tag on it because it was attached directly to the security tag straight onto the bag. The associate, Brandon M., who checked me out, forgot to give it to me as they were closing.

Upon requesting a return, I was made to wait thirty minutes while no one would give me an answer, talk to me, or tell me why my return wasn't being accepted even with a receipt. When I asked to see Grace, the manager, Denise ** told me that I could just stand there as long as I wanted, that my merchandise would be thrown away and then she walked off!

I have never been treated this rudely at any store and was appalled to see that the register cashiers were laughing, bending over showing parts of their buttocks and everyone ignored me. I walked out without any resolution and without a number to call and complain to even though I asked. The store has an extremely unprofessional staff with no regard for manners, values or how they treat the customers. I used to tell all my friends about the deals at this store but after this experience, I'll never go back and make sure my friends don't either. You have lost a very frequent customer.

Bank Card/ATM Fraud by Retailers On 12/29/09 I returned items at Marshalls ($19.56) & Michaels ($6.07) using my bank ATM card. 3 days has passed and I have not received credited. These retailers have had the benefit of reselling the items but I have not had my money refunded. I called both retailers a day & was told by Marshalls it may take 10 days & from Michaels 3 days to credit my account, which still has not happened. I have to spend time tracking to see the credited. Credit cards have hiked their interest rates & cut limits & more people are using cash & ATM cards, who in the past may have not been as scrutinized for their processing. I believe these retailers are unfairly profiting from ATM by hording the refunded money & gain short term interest, stealing from consumers. This needs to be fixed.

A public and embarrassing violation of my consumer and civil rights by Marshalls employees with an arrogant and aggressive behavior at the East Hanover, New Jersey, store,

As a matter of fact, my sister and I were the subject of a public humiliation at the Marshalls store in East Hanover when a gentleman whom I assumed is a security guard showed up with a vey aggressive tone of voice accusing us of switching our clothes with the ones in the hanger under the curious watch of shoppers and employees as well. We were viciously ordered to go to the fitting and then we were closely being watched during our stay at the store. The following paragraphs will relate the fact in detail.

On October 8th, 2009 at approximately 8.30 PM, my sister and I entered Marshalls to find a nice outfit for my upcoming birthday which was on Oct 11, 2009. Because I have to work all day on Friday during the day and on Friday at sunset i have to observe the Sabbath, Thursday night was the more suitable time for me to get the out for Saturday night. Therefore, I had a time constraint. We were rushing since we know that the store will be closing in about an hour after we get there. My sister and I took a couple of items to go to the fitting room. We decide to start trying some jackets as we are working towards the fitting room which I usually do myself.

While we were on our way to the fitting room, a different man came up to us and asked us sarcastically if we needed the travel bags or were they for us. It looked like he was stalking us, keep us under watch and most likely was assuming that we might stuff the clothes in the bags (I did not even notice the 2 travel bags on the floor until his sarcastic remark). I had to confront him and asked him why are you asking me these questions? He said he has to ask me since I was closed by the items. And I told him to stop speaking with me because I was getting very annoyed. I felt that I was being harassed, watched while I am only shopping. He mumbled something that I did not hear and I walked away. I did not hear because I was already on my way to the fitting room with my sister.

On our way to the fitting room there were two women standing on the way with a large container, they would not budge to let us access to the room. One of them was giving us the curious and suspicious look. They would only move following our request. After trying, we were still in the store looking for a bag when I hear from the microphone an employee calling for security. It was just so embarrassing and humiliating I really cant find the right world to describe my emotion. I have mentioned that I say one girl that knows me as a shopper and I told her what just happened to me, she was suppressed and notice the shake in my voice.

On my way to the cash register, all eyes were on us. Because of my 5 year experience in the retail business I can read their suspicion because of the curious reaction when there is an assumption of robbery. While keeping my composure I got to the cash register and requested to speak to the store manager in order to relate the fact. I spoke to a lady who identified herself as a manager and I later found out through her coworker she was not the store manager. I also met a second lady that I have known for years since I have been shopping at Marshalls. I did tell her briefly about how shamelessly I was treated. I even felt worse that woman acting as a manager did not even bother to apologize for the nightmare I just lived in the store. Her attitude showed that we deserved what just happened. I am still so upset and still shaking about the whole thing.

PS: About two days later, I called the store manager; I got a very mean woman on the other line. She was yelling the entire time, as I tried to explain to her the reason of my phone call. I later understand that she was the same person who presented herself as the store manager on the night of my HUMILIATION. She told me that the people who had me gone through the PUBLIC HUMILIATION were not called security officers but indeed loss prevention officers. She did not want to give me her name. Prior to that phone call, I had also made one phone call to the East Hanover police. I wanted to file a report against the store. I was told to get the name of the store manager in order to file my complaint. That was the reason I had called the store, actually twice.

On 2-28-09 I went into a Marshall store to retrieve a layaway. The customer serve rep name Salina was working the desk. I told her I wanted to change the layaway and she stated she would have to cancel it if I take more than half off. I then told her I will pay for the entire layaway and return items I don't want. She immediately became rude and obnoxious, shouting that this was too much work for her and she does not have adequate help and her line is getting longer and she was spending too much time on me. I immediately asked for a manager which she instead of using the paging system she shouted across the crowded store for him.

When the Manager Rick came he quickly returned my items and also handled the situation well. Before Rick came the customer service rep Salina was so irate because I had to many transactions going on as she stated she did she gave me the wrong amount, she snatched my receipt and merchandise and slammed my items into bags. I let the manager Rick know this and he did nothing. About three weeks later I was in the store doing another layaway and when I gave the rep Salina my money I placed it in her hand. When Salina gave me my money back she sat my money and receipt on the counter, obviously still harboring bad feelings from our last encounter.

This time I asked for the store manager who name was Nancy. I explained to her the situation that took place three weeks prior and also told her that it appeared the manager Rick did not reprimand her or even seem concerned about Salina behavior. Nancy informed me that she could not believe Salina would act in this mater seeing this is her second job and first job she works in customer service. An employee by the name of Mariah who works at Marshalls told me anytime I come in Marshalls ask for her and she would assist me. In my opinion, that is simply covering up the problem. In recent reports I was in Marshalls on 6-6-09 in the afternoon at 1:30 pm I made a return that same day at 4:36pm approximately.

I was basically held up twenty minutes with Salina checking the authenticity of the tags and receipt and because we have had problems in the past she knew I purchased the shirt because she sold it to me on that day. It was part of the on-going nastiness, rudeness and poor customer service skills she has possessed every since my first contact her. I was given the District managers contact information from one of her colleagues if thats any indication of the witnessing of her nastiness. There are several employees that work at Marshalls and I have never had a problem with not one of them.

Before the first incident with Salina she would make little comments about merchandise I would be placing in layaway by saying, Where did you find that item, are there anymore, you better be glad you saw before I did because I usually grab all the merchandise before it hits the floor. What kind of statement is that for customers, letting customers know that I get the first pick because Im an employee, she simply stated that she only works at Marshalls for the discount and she put items on hold before the store opens to the public. Her attitude is horrible, nasty and unacceptable. Why does she still have a job?

I spoke with Nancy on 6-7-09 about the customer service issue I had with Salina on 6-6-09, based on her attitude she was already awaiting my arrival and told me Salina only gets complaints from you and when your in the store call a manager to assist you when you go to customer service. I told Nancy a customer behind me stated every time I come in here I have a problem with her. Nancy seemed to be unmoved. I also told her that Salina is continuing to sit my change and receipt on the counter instead of my hand. Nancy the store manager did nothing. After leaving I was given contact information by one of the employees for the District manager. I want to go every channel I possibly can to get this resolved.

i went to the store and went in the fitting room and the lady was treating me like a thief. she counted the cloth and recounted them over and over again. she was looking at me in a wierd way. it made me feel very unconfortable.

i went in around xmas. buying gifts and i know it is busy around holidays. The cashier did not know how to take off 10 with my gift certificate and i asked her to page somone to help her since i had been there for every already. she paged the manager at least four times, and when she did come she didnt apologize for the wait she was chewing her gum loud and saying this is how you do it dummie. she was very unprofessional. and did not even turn to look at me and say anything. then i had purchase items that were 25% off for xmas then told me was i sure. and also told me then i m going to have to ring up both items on different tickets which made no sense. but maybe next time people need just to apologize for the mix up then that would of made my day a whole lot better.

they made me have the worse day

On 11/26/08 around 6:45pm, I went in to get purchase a layaway out. After doing so, I took the items to Customer Service to see if two out of 11 items were on sale. A young African American female assisted me; and revealed that yes both was on sale. A caucasian Manager (female) comes along and ask her what she is doing. She explained. The manager asked if the items were in layaway, I said yes. She looks back at the female assistant, and said no you can't make any adjustments for her, she had the benefit of having it in layaway.

I said excuse me, then I'm returning them. Mgr said, ...you can return them, BUT I will not sell it to you!...you need to wait until it comes back into inventory and find it on the rack... I said, ok return everything. I did not appreciate her tone nor how I was treated without explanation. So I got a credit of <115.00>, and left with the intention of contacting Corporate. Well given the Thanksgiving Holiday, I very well could not contact corporate until Friday (11/28/08). So on this day, I called the store and asked for Corporate number. Another manager, African American (male)--(sorry, but tone dictatedethnic group), asked me why. I explained I had a concern on Wednesday, and needed to contact Corporate.

He said well I can give you District, can you tell me what happened. I said, but first can you tell me the Manager who worked on Wednesday evening. He said NO! I said, so you're not going to tell me. He said No! I said ok what is yours, he said I'm not telling you that either. I said Ok. I will make a formal complaint, and spread the news now. My issues...stores are complaining about the economy, and got the audacity to refuse to sell items and treat any consumer less than how they would like to be treated. Thus, I can spend my money ELSEWHERE; but make it known to many including the better business bureau that Marshall's management team need an OverHaul or a box location so the savages can be among themselves.

I will no longer be a consumer of Marshall's department store.

On a recent visit to a Marshalls for a return with a valid receipt, the Manager on duty refused to take the return citing, WE DO NOT CARRY THIS ITEM! It was not this language which was offensive, but the demeanor in which this individual displayed as if he did not care about customers walking in the store. Now it so happens on looking through the store, that item was actually on display, but this individual still refused to take the return and threatened to call the police!

There is a sign posted on the wall which says, customers can return their items with a valid receipt! It may be one thing, if you cannot read English, but it is pretty explicit what you as a consumer should expect! The individual not only threatened to call the police but also said GET OUT! Not sure if there is any legal recourse, but there should be a movement by people on the disgusting customer service, we AMERICANS are being forced into.

The damage is more psychological as my 8 year old daughter was with us! I did go to the police station, to see if the police could be of any assistance, but they mentioned that this is a civil matter and cannot do anything unless we were verbally abused or there were any racial slurs!

On October 23rd 2008 around 4pm, I went shopping in your store. I walked to back of the store and asked, where is your ladies restroom. There were two ladies at the dressing rooms and they told me it was in the corner of the store. I proceeded to the restroom. I came out and looked in the clearance section. Browsed the women's section. As I was leaving, the store 1 of your associates stopped called me back, he said excuse mam, so I looked back and said me, he said yes. I came back in, your cashier was on the phone, and the associate that stopped me, named Rico was bagging items.

I asked, why did you stop me. He stated, dont you have something of ours?? I replied no, I had my hands in my pocket, it was cold out that day. I took my hands out of my pocket with my car keys in them to show him. Then the cashier leaned in to me and said you took our receipt tape I said what, what is receipt tape, she pointed to the register. I said no, I dont have any receipt tape, she stated you took it off the layaway counter. We can do this the easy way or the hard way.?

I said what are you all talking about? Her name was Yvonne. All the time while having the phone up to her ear, she said it again. We can do this the Easy way or the Hard way. She had line full of people waiting to pay for their purchases. At this time I was furious and humiliated at the same time, trying hard to keep my composure. I finally said to her if that is security you have on the line you need to get them up here, so this could be straightened out.

After, a few minutes went by, Rico the bagger told me that I could go, and he was sorry. I walked out feeling violated and upset, about what had just happened. I have never stolen anything in my life. I got home it was still bothering me that I was just falsely accused of stealing, by two associates of Marshalls Dept store. My rights were just violated. I called the store all that night no one answered the phone. So I said, Ill go in. I usually visit Marshalls I know at least every other week with my husband and my children, but you can best believe, everyone I know will now about this.

I went in on Oct 27 at 242pm talked with asst mgr Carrie, she was not empathetic at all, and she took my name and gave me the name of the two associates who were on duty that day and said she will pass it along to the Manager. The manager, Adam called me about 2 hrs later. Said the employees will be reprimanded. I asked him was this Marshalls policy, to have associates accuse innocent people of stealing and then interrogate them in front of the store with all the other customers looking? If it is I will never shop Marshall's again. I believe Im entitled to compensation, I been shopping here a long time and would like to continue to give you my business.

i was very upset, humiliated, I feel my civil rights were violated

I have been a victim of identity theft. After shopping at marshalls, and the loss of personal data, someone obtained my name - social security number and has applied for credit and loans in a name I don't use. On the Equifax site, it noted that my name was officially changed to this other name. I was notified by Discover card that there have been numerous attempts to obtain my bank accounts, that I am in debt [ I am not ] and that my credit rating as a result has been lowered. I previously have had the highest credit rating. I have not applied for any credit cards in the past several years, and did not apply for the Discover card.

I am wondering how to get this name changed back to my own name, and how to restore my credit rating. How do I now apply for any credit? I have reported this to Social Security, but I am worried about my taxes and the IRS.

I have been an avid shopper at Marshalls in Albany, New York. My credit card number was breached by the individuals who broke into their computer systems. Because of this experience I will never shop at Marshalls or TJMaxx.

Ibought two suits from them one of them is falling appart after initial use but the store manager insulted me by saying this is 2 to 3 yrs old suit when I showed the recipt at that time he wanted the tag from the suit 1 I did bought this suit to return it I would not save the tags luckly I found it . when I went to yhe store the second time they refused it all together this suit falling appart from between the legs. yes I used it for couple of times but when I see quality of the suit and it is ripping apart I want refund

went to sore on two differen dates last one was on 05-29-05 and was told it was worn and cant be returned I did not bought the suit knowing marshalls cary such a poor quality

I and my wife are tourist in the US and thus we both only have foreign passport and international driver license as our legal and valid IDs. A couple weeks ago (either Wednesday or Thursday, around 3:00 pm) we visited Marshalls of South Coast Plaza to exchange some items. Since we lost the purchase receipt, we're required to show our valid ID. Unfortunately, we're rejected by the store manager simply because we don't have a state ID (i.e.California ID).

According to the store regulation printed on the board which is hanged on the wall in the customer service area, the exchange or return will be proccesed if someone has a VALID ID (it doesn't say A VALID STATE ID). Based on this word, I believe that I am entitled for such exchange or refund, don't I ? I believe that Foreign Passport and International Driver License are authentic enough to show our identity while we're abroad (here). I feel that I and my wife were discriminated and Marshalls doesn't work based on their word.

We had to find another Marshalls store that would accept our passports as an ID. Luckily, during our trip to Pasadena area, we saw Marshalls sign and tried to stopped. We're happy cause the store manager there would gladly accept our passport. She said that passport is even better and more authentic than just a state ID.

A globe was purchase a week before Christmas at Marshalls for a Christmas gift and the globe has been falling apart ever since. On Christmas day We recognize that the globe had a crack in the top but we ignored it because it was not so noticeable. However, as the months went by the globe began to fall apart. The globe itself is beige with a black wooded frame.

I went with my mother to purchase this globe for my brother but unfortunately we misplaced the receipt. Presently, the other globes in Marshalls with similar style are $269.00. Other problems are when you turn the globe, small wood chips falls from the wood frame and then the frame started to fall apart and this globe is barely touched. We tried to take the globe back and the Manager Ron, said unless we provide him with a receipt stating that the globe cost $269.00 he has to give us the clearance price of $102.00 which is a total rip off.

I purchased a Panettone bread at the Marshalls in Watchung. When I checked out I was charged sales tax. When I questioned the Manager, she told me that it was a gift, so it had to be taxed. When I called customer service they told me the same thing. I work in a major supermarket chain and we are not allowed by state law to charge tax on this item. It is food. It is not hot or prepared. The customer service representative, Mike, told me I should have bought the product in a supermarket if I didn't want to pay tax on it.

I just saw a news report on TV that warned the cunsumers about cases just like mine. Can they do this??? It was only .90 but it is the principle behind this. How many other people are paying this?