Macy's

While shopping, a clerk convinced me to open a Macy's charge. It was done through a cash register on 1/6/2011. Never did the clerk tell me I was signing for a Macy's and American Express card. I never received the card in the mail. On 2/09/2012 I started getting phone calls letting me know my payment was late. The woman on the phone waived the late fee and the $14.95 fee to pay the bill over the phone. That made happy, but now I had to cancel a card I never received. She gave me customer service number to call. I called the number and it was for HughesNet. I looked up the number myself on the internet. I called it and tried to talk to Rusty; we had a hard time communicating and eventually the call was dropped.

I called back again and tried to talk to Ray and again the call was dropped. I called back a third time and talked to a young man who transferred my call to someone else who then transferred me to someone else. The last person was not located in India; she was in St Louis, Mo. Thank goodness we could understand each other. She informed not only did I have a Macy's charge card floating around some where I also have an American Express card with a $l0,000 credit limit out there too! The woman in St Lois hopefully canceled both cards. I am keeping my fingers crossed.

I drove to the store. Looked for the item. Found it and went to purchase. I was told they would not honor the ad for item # 244384 on Macy's one-day sale (02/08/2012).

My parents purchased this bed for me. I've been waking up with pains from it. One of the box spring boards is sticking out. Also, one of the head board post is broken, and won't screw on. Can you please help me fix or replace these? I am a college student, and it's been really hard on me not getting proper sleep, and waking up sore. Thank you it would mean so much!

I was very disappointed with the customer service in the shoe department. All the employees were very rude to me. I had to ask 4 employees to bring me a pair of shoes that I liked before someone actually did it. I waited 5 minutes in line to talk to an employee, at the register, and when it was my turn, she just walked away without saying a word to me. Just got up and walked to the back of the store. When I saw her again, I walked up and talked to her and she gave me a rude response. It was a young girl wearing glasses. I don't remember her name. All the employees there need to get trained in proper customer service. I did end up buying boots from there, but without anybody's help.

I had sent an email on the 30th of Jan, 2012, regarding my account, however, I have still not received any response. I called them, and they were not helpful at all. They did not answer my question.

Due to a sudden death of my husband, I fell behind on my account. I have been a long time satisfied customer until now. I have been hounded by your credit dept for payment even though I explained the situation and they would not help or remove the late charges and wanted payment now. I explained I would look into this at a later time as I am in the process of funeral charges. I also was told I needed to close the account and reopen in my name. Macy's is a very large store and would have thought they would have been a little more sympathetic to my situation. I don't know if I would open up another account if this is the way they do business.

I believe product reviews are fabricated and/or screened for leaving out bad reviews. I have written reviews and they never showed up on the list of reviews. Occasionally, a mildly bad review is inserted among very many favorable ones to discredit its validity and make the whole thing look more authentic.

I am being harassed with multiple phone calls daily, seven days a week, regarding my Macy's account after I have already paid. On one day I received 10 phone calls in a row.

I purchased a $75 online plastic gift card from Macy's on the 2nd of January 2012. The terms were 10 business days for delivery. It is now the 21st of January and no gift card has been received. Customer Service is a joke. I have spoken with about 6 different representatives and all tell a different story of when it will arrive, where it shipped from, etc.

The last email says: "Based upon your recent contact with our Customer Service department, we have reviewed your order and determined that your issue has been resolved." Goodbye Macy's. I am going to my bank to reclaim the funds you stole. Thankfully the purchase was put on a reputable bank charge card from a bank with customer service. Macy's shoppers beware! You won't see this one back in your store.

I purchased items with sale cards that stipulate payment must be received within the billing period or fees will they added. Then Macy's doesn't send you the bill that month. The next month, you receive the bill with all these added delinquent fees. This has happened to me several times.

Macy's customer service is very poor and its credit cannot be trusted. We used the Macy's card to make the purchase of less than $30 at Macy's store. When the bill arrived last month (December 2011), I mailed a check immediately to pay the whole balance. However, we received another bill in January 2012 with the original amount plus a $7 late fee. I checked with my bank and found that the payment check was cashed by Macy's last month already. When I tried to call today, the customer service lady hung off the phone twice.

I purchased 3 items on 12/16 for a total of $97.20. I placed $25.00 of the purchase on a gift card, with the remaining $72.20 going on my bank debit card. Two weeks later, I returned 2 items for a total of $67.80. This is $29.40 less than the original purchase amount. I had my original receipt and tags on the items.

I was given a store credit for $17.43 with the remainder of $50.37 going to my bank debit card. I was told it was policy if you use a gift card, even though my original purchase was well in excess of the original $25.00 gift card. This forced me to not only to use the $25.00 gift card, but also now an additional $17.43, making my gift card purchase $42.43!! !

Also note that the sales receipt I have from Minnetonka, MN discloses the following: "With valid proof of purchase, you may exchange or credit your purchase at the original purchase price. For a cash refund, your original cash receipt is required"

From the return I got from MOA, they noted the following: "With valid proof of purchase, you may exchange the item or receive a refund of the purchase price in the original form of payment" Neither state that the return will apply with the same "percentage" (not actual dollars) to the original form of payment.

I was told by two managers that this is their policy, and this is how their systems were set up. What a racket! Apparently, if I had purchase one item with a gift card and got a separate receipt, there would be no problem.

Macy's ran my credit report without my authorization.

I was at the Macy's store in Paramus, NJ on December 7, 2011. I bought numerous things and the bill was over $100. The clerk suggested that I use my Macy's credit card to receive a 15% discount. I didn't not have my Macy's credit card. The clerk offered to look it up for me using my social # and drivers license. My account came up and along with it, there were series of questions that I had to answer.

The clerk informed me that since I had not used my credit card in the last 3 months, this was just their way of collecting some information. I asked her clearly, "Will they run a credit report? If so, then please don't do that. I'll use my regular credit card and forgo any discount". She clearly replied, "No, they will not run your credit. They are just collecting information". I filled in the requested information. The system wouldn't allow her to ring the purchase on my Macy's card, hence I ended up using my current credit card. Two weeks later, I received a letter in the main stating that they ran a credit report. This is illegal and unauthorized. Someone please kindly help on how I can resolve this.

I wanted to buy an Armani Watch for my husband for Christmas at the store in Rockaway, NJ. I didn't have my Macy's charge, which had a zero balance on it. Usually I don't have a problem. I show my license, I punch in my social security number, and everything is fine. The woman who was helping me was very nice. She had to call someone to verify who I was. The woman asked me a question, which had to do with my husband's ex-wife and his daughter.

Then she gave me 4 answers, and I had to pick the right one. I know my answer was correct, but the woman on the phone couldn't speak English clearly, and said that I was wrong. Why would you ask me a question about my step daughter and my husbands ex-wife. They both have the same name. I won't shop at Macy's anymore. I've never been treated like that before. I just wanted to let you know. I would rate this with half a star.

I had went to Macy's to purchase a dress for New Year's Eve. I had found one, however that dress had a stain on it. It fit well and I asked the sales person if they can give me a discount since it is stained. She tried a 20% coupon, that did not cover the dress. I then asked her, "Well, what if it does not come off, can I return it?" They said, "No, you must buy it as is." I left the dress at her register. They were obnoxious. Out of every store I've ever shopped at, if the product is stained, missing a button, etc, they do give you at least a 10% discount. It's not like I was the one who ruined the dress. Overall, I have never shopped at Macy's, never been a fan of them and never will return to one either. I am disgusted.

I just had the worst experience I have ever had in any store in my life. I purchased a serum from Dior on 12/19/2011. I used the serum for two weeks, and it started giving me a rash on the side of my face. I tried to return the product to Macy's Menlo Park on 12/31/2011.When I got to the counter, an associate named Aida assisted me. She took the product and receipt from me and turned around to the register. She then started yelling, "Beverly, where's Beverly?" Another associate came over and said, "She's not here. She went to the office. What's wrong?" Aida answered, "She wants to return this, and I need her to do it." Then she began to open the box to examine the bottle. So I asked, "Is there a problem? Am I not allowed to return this?" She said, "The bottle is empty." I said, "It is not empty," and I took it back from her and squirted 6 pumps on my hand.

Then, I said, "I bought it on 12/19, and I have used it twice a day since then. So it can't be empty; however, even if it were empty, I purchased it less than two weeks ago, so I should be able to return it." Then, I got frustrated and said, "Look, just return it and give me my money back. It's not like you can refuse to return it." Aida then got in my face and said, "Excuse me, you don't speak to me that way. Who do you think you are talking to?" I said, "You need to back up and get your finger out of my face. I am speaking to you this way because you are refusing to return a product that I purchased 10 days ago as if it was 6 months ago! I don't understand what the problem is. And by the way, I will be reporting you!" Then Aida said, "Go right ahead. As a matter of fact, I will walk you upstairs." I said, "Okay, let's go." Then Aida said, and I quote, "Actually, haha--they are closed. Too bad for you."

At this point we are arguing and customers are standing around watching. I asked for a manager, but Aida said her manager is not there. I said, "Fine, I will call the corporate office." Aida said, "You can call whomever you want to call." I kept asking Aida what Macy's return policy is, but she refused to answer. A couple of other employees came over to see what was going on, and I asked them, "What is Macy's return policy," but they all ignored me and listened to Aida telling them I want to return the serum but the bottom seems empty. The other employee that had come over when Aida was yelling for Beverly interjected, "If an item is less than half full, then we have to damage it out, and it's a loss for us."

Then I said, "You know what, never mind. Give it back. I will go to another counter." I then went to Elizabeth **, and an Indian woman returned it for me with no problem. I can't remember her name. I asked her for Aida's manager's name and she told me, "Sharon **, and she will be in tomorrow." When I got home, I was furious, so I decided to call the corporate office at Macy's Menlo Park. I called and spoke to someone in HR. I explained what happened, and she said she will notify the manager, and have her call me. I also added that Aida lied and told me that the office is closed today, or I would have come upstairs while I was there to return the product.

I also checked the Macy's website for the return policy on cosmetics, but I couldn't find a special return policy for them. So I called Macy's customer service number and the rep said, "You should be able to return cosmetics without a problem, and if you have a problem, you can take the item to another Macy's." I responded, "I understand you are trying to help me, but do you realize how ridiculous that sounds? You are basically telling a customer to inconvenience themselves and drive to another Macy's."

So the question is, does the Dior counter at Macy's Menlo Park have a separate return policy that they enforced above the standard Macy's policy? Did the counter manager, Beverly, inform her employees to call her to the counter whenever a customer returns certain items? Perhaps higher priced cosmetics? Why did I have to be publicly humiliated in an effort to return an item I purchased 10 days ago? Are Macy's employees in the habit of violating Macy's Inc. written business practices and store policies in order to achieve sales goals? I would like answers to these questions.

I would just like to say that I have never been treated so horribly by any store. Aida spoke to me as if I and my business meant nothing to her, and I was someone on the street. Since the incident, I have been in distress, experiencing shortness of breath, chest pains, shaky hands, and an inability to sleep--perhaps because I can't stop thinking about it and feel as though the issue is unresolved. I have read over Macy's "Business Practices" page and Aida violated this in every way imaginable. We were two seconds away from a physical altercation over a return, and we would have actually had a physical altercation had I pushed Aida's hand out of my face. If Macy's employees do not agree with, or refuse to enforce your return policy, they should not be working in the store.

It is time for this lady to be dealt with. Personally, I think termination is in order. The humiliation I experienced was both unnecessary and unbelievable, and now health issues are arising. I would like to know why the associate didn't just take the product, process the return, and send me on my way.

While shopping, a clerk convinced me to open a Macy's charge. It was done through a cash register. Never did the clerk tell me I was signing for a Macy's and American Express card. I did not want an American Express card with a $10,000 line of credit. When I went to a store to pay the balance on my account and turn in the cut up card, the clerk told me she could take the payment but not the card. I had to call the # on the card to cancel it. It took 10 minutes on the phone to reach a human to cancel the card and since "Allison" could barely speak English, I could not make her understand how deceived I was Macy's nor could I speak to someone her superior. She pretended not to understand and mysteriously my call was dropped.

In November, I bought a dress for a b-day party but I was ill and did not examine the dress and then on Christmas eve, I took the dress out to wear it and that is when I noticed that the frills on the dress had started to scatter. As I looked closer, I found other fabrics problems. Today, December 26, 2011, I brought the dress for return (no proof of purchase and receipt) and only received 25% of cost I paid. The same dresses were still available. I consider that company would value their name and stand behind their product. They should apologize for the inconvenience and return full cost for the poor quality goods.

We bought a china set from Macy's Atlanta and had it shipped to our home in NC. Two of the plates were broken and I was told we could take it to any Macy's for a replacement. There was no Macy in Wilmington, so, we drove 150 miles to Raleigh NC. We had to visit three stores and finally we were told to mail in the entire dinner set to the Noritake warehouse and claim a refund from them. My question is, who pays me for gas for the drive? For the time wasted? For the shipping charges for an entire dinner set? I will never shop Macy's again.

I placed an order online for a diamond ring on Dec. 14th. A few hours later, I received an email stating something was wrong with my card and therefore my order was canceled. I called and cleared up the matter. I was told I could buy it in store and I could put a hold on the order. I received a reservation number. I went to the store, found the item and purchased it. The in-store rep and I called to cancel the online order. An email was sent to confirm it was cancelled. Macy's sent the ring to my mailbox and charged my account. I already have a ring I paid $1531 for at Macy's and now I was charged two times for something I bought once. I will return the ring ASAP but I now can't use my credit card to buy Christmas gift I planned to buy with the money they took out. My billing cycle ended so I have to pay interest on purchased item on that ring I canceled. The rep told me there is nothing she can do and her manager Joe (at Macys.com) is busy.

Less than one star. I ordered Christmas gift from Macys.com. I checked on the order and found out it was cancelled for no apparent reason. They never let me know. I tried to call them to straighten it out but there is no phone number anywhere on their website. Luckily, I called a local Macy's and the employees there stepped up to the plate and got me the merchandise, but I've still received no response to my email to Macys.com about their *** up.

On Saturday, Dec 17th 2011, my father, mother, and I, went to Macy'sat Memorial City Mall in Houston, TX to make a few purchases. We went to the men's shoes department to purchase a pair of shoes for my father. We never were greeted or asked if we needed assistance. I figured it's holiday season, and there were many people there, so I overlooked it, but still not a reason. Anyway, we looked around for a specific shoe my dad of 69 years had in mind. We managed to find what he was looking for, so I went to one of the representatives, and asked for my dad's shoe size. He took the shoe, went to the back, and came back, first, asking us to find the other shoe, because the shoe size we asked for was not in the box, so it had to be out in display. Secondly, he then asked if we knew what we were looking for, because apparently, after looking for the missing shoes, they were out of the shoe size, and was the wrong color.

I asked if he can contact another Macy's to possibly see if that shoe/size was available elsewhere. The rep tells us he could look, but if we were able to go to another Macy's, drive around looking for those shoes, giving the impression that we weren't car owners, because of our ethnicity. He also said, if he looks in the system there's not a guarantee the shoes will be there, because the system is not a sure thing. I told him, "well, can you call them to make sure, and if the shoes are available at another Macy's, then to place the shoes on hold, and we would go get them that night". He said no. I told him we've done it on another occasion, but the rep got defensive, and says, "is this a trick question? If you know already, then why are you asking". We have shopped at Macy's, way before Macy's was Foley's, and for my father to get all his shoes there, and have to be treated in that manner was so unacceptable.

The rep's name is Robert, he was working the shoes department at Memorial City Mall in Houston, TX, on Saturday, December 17, 2011, at about 6-8. His lack of customer service and discourtesy, was just way out of line. He made us rethink of purchasing anything from Macy's again. Ending the terrible trip, I told my parents let's go, and didn't return.

I had placed an online order for a sweater the late evening of 12/14, due to the fact I received an email stating "Last day for the sale", so I quickly placed my order. Today, 12/15, I received an email from Macy`s stating "extra 20% off sale items", and my sweater was still at the sale price that was suppose to end the previous evening with an extra 20% off.

I just stopped by Lancome counter at Macy's to try some sample foundation as they advertised. The saleslady (her name is Alla) said she was too busy and could not help me. There was no customer except me. When I asked why, she said, "I have been working since 7:30 am. Why don't you go to another Lancome counter and there are 3 people who can help you." I said, "What kind of bad attitude you have to customers."

She said, "I will call the security," and she did. I went to another counter and talked with the manager (Jennifer) and reported what just happened. She gave me the sample and apologized. Macy's, why do you hire this kind of people? The Lancome boutique lady refused to serve customer, called security with no reason, has no work etiquette, is lazy, complained her work hours, is not happy with it, and is discriminating customer. It happened at Macys' store at 170 O'Farrell St., San Francisco. Do not go to this Lancome counter to buy or try anything.

The Macy's associate did not use the gift card I handed to her for my transaction. I made a purchase at the Westfield Valley Fair Mall at the Kids' section, and it seems like the associate Samantha deliberately did not use my gift card for my purchase. When I reached home and verified my purchase, I realized that this was not deducted. Since it is a gift card, perhaps she was saving it for herself.

I'm disappointed that someone could scam you for money right there at the register. I called up the store 5 times, and every time the call was transferred to her department, or desk, she disconnected. I plan to close my account with them and not have anything to do with the store, as they seem to do nothing about dishonest employees.

Macy's price gouges! I looked at a shirt from Misses that was marked 50% off. The same shirt in the Women's department was 50% off plus 30% off! I asked to speak to a manager, and she said that all departments (petites, women's and misses) operate and price independently. That means it won't be the same for the same product. It's like going to the grocery and buying a can of peas. If you pick it up in Aisle 3 then it's 10 cents more than the can at the end of Aisle 7. This is absurd and a blatant rip-off. Boycott Macy's!

I when to Macy's during Columbus Day weekend (October 9th). A nice lady offered me a 15% discount on my purchase against a subscription to their Red Star rewards credit card. On November 19th, I received my first statement related for my $87.41 purchase. Macy's charged me a total $30.77 interest and late payment fee. This represents a 35.2% of fees over a month. They even take the the time to tell me that the fees will escalate to more than $125 over the next 5 months if I let the account running, more than 200% interest and charges a year. You would understand that my Shylock is way cheaper than that and possibly safer! I'm a deep Red Star reward program victim.

I'm from Canada and this would be considered a criminal offense on this side of the border. How can these abusive practices be possible in a civilized country? How many of us are victims of these unreasonable business practices? I hope sharing my experience will help some customers to avoid this fool trap. Macy's ** and I will never cross this door again, a bunch of bandits.

Never buy from Macy's online. In late October, I ordered 4 Dockers pants online, 1 green and 3 tan. At the end of the order, it said that, "The order would be shipped in 32 days." I thought it was a typo, and ordered it. Lo and behold, it was really 32 days. Then about 2 weeks later, I got the green one. Then an additional 1 week later, I got an email from them saying that the rest of my order is cancelled due to the product being a cancelled item. Yes, my 3 pants are all same style, same size. The pants were on sale when I ordered it at $34.99 and since it's over certain amount, I got free shipping. Now they said that they were not available anymore.

But the problem is that the pant is still listed on their site, online or in the store. But this time, Macy's is selling each pair for $60 dollars online. So I called the number and complained, and then I was able to order it for 40% off (but they would sell me only 1 pair of pants at that price).

Now, 10 days since this second order, Macy is claiming that the product is in back order and they will ship to me on December 29, 2011. I made the order November 14, 2011. Macy's already charged my credit card.

Horrible horrible place. Beware of their gimmicks. I will never ever buy from Macy's again.

I will not be shopping at Macy's anymore until you call that tree what it actually is a Christmas Tree!

I am very disappointed with the service I received on November 17th, 2011. I had previously received a late fee due to non-receipt of my statement. When I called in a few weeks ago, I was told that it's not Macy's problem that I didn't get my statement. Which okay, I can understand that it's not really my fault, but it's not really your fault. The representative took the time to educate me that my payment date will always be the same. I was not aware that my payment would always be the same every month, I thought that it change based on the days in the month and the way the cycle fell, but they told me it's now. So, I said great! Now that I know this, I will never be late again. I have set a recurring reminder prior to the 13th to always make my payment regardless if I receive a statement or not. The representative agreed to credit my account of the late fee as a courtesy, which they did and told me it would be removed from my bill.

I deducted the credit from my minimum payment and made my payment. To my surprise, I looked at my bill this month and what did I see? A $35.00 late fee. I checked my account history and sure enough, I saw that I made my payment not only on time, but early. I called Macy's to see why did I get this late fee? I spoke to a supervisor regarding the situation because I want to understand how this happened. The supervisor told me that although I paid on time, I was short of meeting the minimum due.

I explained how I didn't get my statement, I spent like 45 minutes on the phone a few weeks ago to get all of this straightened out and that last time I called, they credited me the late fee and told me it would be deducted from my bill. Now, the supervisor told me that it will be deducted from my bill on the next statement and that I am not allowed to deduct it from my payment. Well, that's great information. That should have been told to me when I was given the credit.

I asked her why I wasn't educated on this policy or process and explained that I didn't understand that it is the way it worked and she can see that I made my payment early, clearly deducted the amount of the credit. I told her that I don't think that's right and I feel like I should get a credit for the late fee and an exception should be made. The supervisor kindly told me that it is not the job of the account representatives to educate me. Now, this was where I was surprised. I, too, am in the customer service/call center industry. I can never imagine it being the goal of any company I work for to not educate the customer. I said okay, maybe it's not "the job" of the account representative, but shouldn't it be the goal to educate the consumer who is giving their business to your company? No, wrong again. she educated me that it is not really their goal. Now this has me thinking, was this whole thing a set up?

If it isn't the goal or job to educate me, then what is it? Is the hope that I won't know the way the policy works and set myself up for yet another fee? So here, Macy's did this great favor for me, the consumer, and gave me a courtesy credit only to set me up for another fee that they know they won't credit. Ahh, I see. They will get their money somehow, won't they? I mean, I hate to sound like a conspiracy theorist, but this must be it right? You don't want to educate me but you don't want to have understanding for the consumer's misunderstanding when lack of information was provided by the Macy's account representative. To top off my delightful experience, the supervisor hung up on me.

I just had a horrible experience in my local Macy's store. I went in to buy an item from the cosmetics department, but was told by a person working from a different counter that the item I wanted, was out of stock. There was no one working at the counter where I wanted to make my purchase. So, before I left, I asked Wanda, who was propping herself up on the watch counter, for reimbursement for my parking, as I had gone to the store for a purchase of an item, but the store didn't have what I needed in stock.

Without moving, Wanda told me no, the store only gave reimbursement to people who had actually made a purchase. So I explained that I had made a trip to the store for an item, and would have purchased the item, but the store was out of stock. So now, not only was I unable to purchase what I needed, I also had to pay for parking. Wanda just stared at me. I asked to speak to a manager, and Wanda said, "well, maybe you can find one over there in the cosmetics section, where you were". I asked her to call a manager, and she refused. So, Macy's has lost a customer over $2.00, and Wanda's attitude. There are so many alternatives out there. I don''t need to shop at Macy's.

Last week I made a purchase at Macy's. The finally got my old account reactivated and said I would get a card in the mail. this week, I received a red macy's card and a silver American Express card (different #), which I did not ask for. When I called ***, you rep. apologized for the AE card and said she would cancel. She said the rate was 24.5% on both cards. I told her that was crazy. I did not want either card. I asked her to be sure this cancel would not impact my credit score. She said " too late" because she cancelled the card. I requested it would impact my credit. This is an unprofessional way of doing business. I have cut up both cards, will not shop at Macy's in the future and would appreciate a manager taking steps to ensure my credit is not adversely effected.

Macy's Online is horrible! I just spent two hours logged into their website, shopping continuously and they apparently don't hold the items while you shop in their website. It is a rat race apparently, and they don't give you any warning on their website as to how they do business! So 27 of the 29 items I was checking out with, are now gone! Had there been some kind of disclaimer on their website, I would have checked out and not bought as much. What a horrible way to do business! It's two hours that I could have spent doing well anything else. They are horrible!

Macy's online is horrible. I just spent two hours logged into their website shopping continuously and they apparently don't hold the items while you shop online. It is a rat race and they don't give you any warning on their website as to how they do business. So, 27 of the 29 items I was checking out with are now gone. Had there been some kind of disclaimer on their website, I would have checked out and not bought as much. What a horrible way to do business. In two hours, I could have spent doing well anything else.

Macy's credit card has been falsely charging me "late fees" without me knowing; they add these fees plus finance charges to create a much higher balance than what I actually owe them. I have paid off my balance over a year ago but recently I found out that due to a late fee they assessed it on my card that my balance is now over $300.00.

This is a fraud! I have spoken with many supervisors, credit customer service reps, etc., but they all say they cannot remove any of the late fees. I'm appalled that such a big corporation can and does take advantage of its customers in this ruthless way.

I'm in the process of currently filing a customer complaint with the CEO and reporting them to the government.

Macy's sucks. I have been a customer of theirs for 20 years. I had $90 due on a revolving charge. The check was read as $80. They refused to remove extra fees etc. I have been harassed by creditors daily over $10. They suck. I will spend my money elsewhere.

I purchased a 5 ct. diamond tennis bracelet online. I received a 2 ct. bracelet and returned it the next day, 10/2/11, to the Fine Jewelry Department at our closest Macy's Store per the shipping instructions.

They couldn't refund my purchase because it was mislabeled and sent it via UPS 2-day delivery back to Macys.com. after speaking with Macys.com about how to handle the return.

My credit card statement arrived without the credit being noted. I called the Customer Service number and explained what had happened, gave them the name of their employees in their Fine Jewelry Department and the store at which I returned the mislabeled item. After calling various times over the next 22 days working with "Customer Service Representatives", all I got were rote answers, "we will need to make a note to the warehouse to see if they have received the item. Once the warehouse confirms receipt, it will take 7-10 days to receive your credit".

They continually stated they would investigate but never got any answers. I finally tracked down the UPS tracking confirmation of delivery notice and gave Macy's.com the person's name who signed for the item, which shipping dock it arrived at and the date, October 5, 2011, at 9:09 am. Their response was, "Upon review of the information concerning your order, as of 10/5/11, your returned merchandise was received by our fulfillment center and your credit will be posted on or before November 2, 2011. Wow, what customer service. How is it possible that after confirming that they did indeed have my merchandise for 22 days, I still must wait for a credit. It should be made immediately.

My wife and I have had 3 Macys and 2 Bloomingdales accounts for many years. Over 1 year ago they stop reporting our credit limits to the 3 agencies. Our Fico score lost about 30 points in the last year. Is this legal? Where can I find help to resolve this? Thank you.

While in the fitting room of Macy's on 09/29/2011, there was a power outage for the store and evidently in the area. The Macy's staff did not have Standard Operating Procedures in place and the areas in the store were not secured! I exited the completely dark dressing room to a dimly lit area after attempting to gather my personal belonging in the dark. We waited patiently for the power to be restored and as soon as it was, we discovered my cellphone was missing from my purse.

I immediately returned to the dressing room and found the items I had taken into the room were still present but my cellphone was missing. We reported this theft both to Macy's and the Denver Police. AT&T assisted in locating and tracking my phone and did pinpoint my phone in the store then in the parking lot then on the road leaving the area.

Macy's states they cannot view the video footage due to the power outage! They could not state any policy in place for the event of a power outage! They just said "it was unfortunate". They have not taken responsibility during an event in their store which resulted to theft of my personal belongings.The event could be anything...fire, tornado, earthquake, power outage. The question is, do they even care about the customer? Their lack of safely dealing with such event has cost me $600! It's just unacceptable.

My bill pay overpaid my payment by the amount of $2955.15. Macys said I had to wait for it to be posted to give me my money by check which will arrive in 7 to 10 days. I call to say it was posted later that night and I got the run around. First they said they won't look at it for even 14 days because that is their policy. Then I was told if I faxed a hand written letter stating I wanted my money back faster and calling my credit union to also fax them they could send it in 7 to 10 days.

I called their toll free number and was told 7 to 10 days by just asking for it. I do not financially have $2900 to just have sitting somewhere it takes me 6 paychecks to get this money. I needed to borrow it to not have overdrawn amounts in my account and to cover $2900 instead of $28.95. Yes they can see it was just a decimal point. I am so stressed over this matter I thought it would immediately be taken care of no questions asked no hoops to jump through to get it.

I purchased diamond earrings online from Macy's for $1500. They will not provide me with a receipt listing the diamonds' weight, color and clarity as detailed in the product description online. I have no proof of what I paid for and I cannot get the earrings insured without this information.

Macy's was the first credit card for a store that I had ever had. Second to it was rob may. As a long time holder, they had extended my credit limit so I purchased furniture. The purchase was based on my credit limit but because it was a "big" purchase, sub accounts were made that had no variable interest or promotional interests that differed from the primary credit account. I did not sign anything that authorized the creation of a sub-account. If I was disclosed the creation of a sub account, things would have been a lot cleaner. However, when you go into the store to make a last minute payment in cash, cashiers do not differentiate accounts. Therefore, its ridiculously easy to have late payments---which occurred to me. So having said this, they closed my accounts after 60 day delinquent (I was lost as ever having to call in and see what the hell occurred) and they reported it to the credit agencies as 4 closed accounts.

My experience is similar to Ruthie from Brooklyn, NY who complained on 3/29/11 and Andrea of Sagamore Hills, OH, who complained on 8/30/11. Macy's charged me $2.00 finance charge even if I paid my bill in full. I paid the bill on 9/8/11 and was charged with an interest charge of $2.00 on my revolving account on 9/13/11. I talked to Jason of the Customer Service (or is it disservice) on 9/23/11 and not getting my problem resolved, got passed on to Lisa, the supervisor. They were adamant in insisting that I owed $2.00.

From my basic math, no matter how high the interest that they charge is, zero multiplied by whatever amount is still zero. They cannot explain why I still owe the $2.00. I told them that this is not right and that they are fraudulently charging their customers. I will pay the $2.00 but I will never shop at Macy's again. If this happens many times to many customers, this will amount to a lot of money! I will email their customer service again and send a letter to the Better Business Bureau and the NJ State Attorney General's Office. This practice has to stop!

Macy's is a scam. I made my minimum payment on the 19th of August and the amount was removed on the 22nd.I didn't even receive my statement in the mail. When I finally checked it online, it showed a late fee of $25, which is ridiculous. When I contacted Macy's, they claimed that they never receive the payment. Now, they messed up my credit and raised my minimum payment to $75 for a purchase of $115.They weren't even helpful over the phone.

I bought a beautiful white baking dish. I am not sure of the size but it's like a lasagna size pan and I use it for making casseroles baking roast in, etc. It was a great presentation on the table; from oven to table. I did not have it for even a year and it cracked right down the middle over two days ago.

I am so disappointed as to the lifespan of this product and I have told all my friends about the product. I would rather have the baking dish and I just loved it.

I applied for a Macy's credit card at the behest of the store clerk to save 10% on a new purchase. Something told me not to do that. My application was denied though I have stellar credit (785). This was included in the denial letter. Macy's was "unable to verify information provided on your application". It was the reason why my application was denied. Though they were able to identify my address, phone number, SSN and credit score, they still insisted they were unable to identify my information. This is crazy!

I pay my credit card on time and I do it through their web site. Then, I was charged with a late fee because they said that they did not receive the payment on time. They are not giving you any information on your credit limit. Is this legal?

I bought a watch. I kept the receipt, the original box and the bag. The band broke in less than 6 months. I went to return the watch and the older blond woman who sold me the watch said that they don't do returns on watches.

I made a purchase using my Macys card for $68 ($58 and $9). As of today, I have paid two bills, which came nearly to, $162 (56 + 109). When I went to the store for the first payment, I asked the assistant to close my outstanding bill. Instead of that, he closed my minimum due (i.e. $560), and my actual balance was $72. I was in an assumption that I paid the outstanding balance. They didn't give any hint, and I didn't receive my bills. Suddenly one day, I got a notice from the bank that I have a balance of $74 with Macys. When I went to the store, they told me that my balance is $109. I am totally frustrated with their maths. Maybe they were right in the calculation, but can you imagine I have paid $100 as a penalty for a $68 purchase ? All these happened between May 29th and September 7th.

I have been out of work due to surgery. I was late once, and in three years, they have harassed me about the late fee. I explained to them that I could not pay the late fee. I would pay my minimum payment the last three months they added late fees. My charge would be paid off. They also refused to close my account. I called three times to close my account.

I am a dissatisfied customer in need of an explanation of an incident at one of your stores today. I'm a 30 year old male who, up to now, has always paid for his purchases with his own money. Recently, I started building my credit by taking a small credit card from the bank and some friends told me about the Macy's card being one of the best to build your credit and get great savings. After careful consideration, I decided to apply for the Macy's card and was happy to be accepted. I made my first purchase at the Mainplace Mall Store at which I was given a 20% off discount for opening the account, plus the same discount on my purchases the next day.

The next day, I decide to go to Macy's and take advantage of my last day of 20% off discount for opening my account, and when I get to the register to pay for my product with my card, the sales representative (who was very helpful through all of this) informs me that the purchase wasn't going through and that he did not know why. He offered to call Macy's credit customer line and I accepted. He spoke to a representative and inquired about my situation. They talked for about 20 minutes while I stood in line. That representative could not give him a reason why I was being denied for using my new Macy's card, so she transferred him to a different representative. At that point, the new person speaking to the sales man asked him to let him speak to me.

When I got on the phone, she said that in order for me to make a purchase, I had to make a payment right then and there of $120 dollars to my account. So I asked her, "Am I over the limit? Is that why I am being denied? I would like a specific reason." She answered, "I am not able to divulge that information. You sound young and have no credit history." I said, "On my first purchase yesterday, if I had bought $300 worth of products, would I have been denied?" She said, "Yes you would have been denied for a big amount." So I asked, "What is my credit limit or what is the problem?" She said that there was no limit, so I asked, "Then how come I can't make the purchase on a card you approved me for yesterday?" She could never come up with a concrete reason why and then she apologized and asked to speak to the sales person standing in front of me.

I feel lied to by Macy's and feel discriminated over my age, inexperience, and maybe even over my ethnicity. I am a serious buyer who has made purchases at Macy's countless of times. I always paid out from my own pocket, and when I decided to give the credit offer a try and had been accepted for a credit line by the company itself, I am treated as a distrusted and suspicious person.

I want to cancel my account immediately after paying the one and only purchase I ever made with it. I will let my friends who recommended this card know about the horrible service and you can be sure you will miss out on loyal, long standing customers. My wife has been a Macy's card holder for over 6 years and she too is livid over this situation and plans to cancel too. I regret ever getting involved with the company because I had such high regards for Macys. This changes all of that. I hope this will help change some of your policies so that no other customer has to go through the embarrassment and waste of time that today's events were for me.

I paid my credit card balance in full on July 26, 2011. It was before the due date of August 11, 2011. I received a bill the next month with a $2.00 interest fee. When I called customer service, they informed me that fee was based on the time it took me to pay my bill the previous month. The Macy's website says, "For major account purchases, your due date is at least 25 days after the close of each billing period. We will not charge you interest on those purchases if you pay the major purchase account balance in full by the due date each billing period." Yet, they still charged me an interest fee. I told them it was ridiculous. They removed the fee so as not to lose me as a customer. But I am wondering if I will have to do this every time I use their credit card, even though I pay my bill in full before the due date. I pay my bill through my online banking. So, I have dates confirming they received the payment before the due date. Is this practice they are doing legal?

I am currently in a wheelchair due to surgery I just had. I was shopping with my mother in the junior section and decided to try on some clothes. The fitting room attendant (curly, long, blondish-brownish hair, slim, tan) told us that the fitting room was full which myself and my mother did not understand as there was a wheelchair accessible one available. It was blocked with a rolling clothing rack for people to return their clothes. It did not make any sense, we even opened to check to see if it was available and it was. We did not wait too long, but the regular fitting room was hard enough to get in and fit the both of us in. Overall, it was just disappointing to see that a department store is not accommodating those who are need.

On August 27,2011, I went to Macy's website to purchase an outfit for my daughter. As I proceed to checkout and submit my order, I received a message stating that my order was unable to be processed that time. Since it was late night and Macy's customer service was closed, I had to wait until the next day to contact someone.

August 28,2011, I called Macy's customer service around noon. I informed the representative about my issue and asked her why my order was unable to process. She informed me that I have exceeded my credit limit. I informed her that my credit limit was $186, my balance on my account was $116. The items I was trying to purchase came up to $31. She informed me that in March of this year, Macy's doesn't have a fixed credit limit anymore and that Macy's is trying to be flexible with the customer's needs. I asked her why she is telling me that I have exceeded my credit limit if Macy's doesn't have a fixed credit limit. I then asked what are they using to determine my credit limit? She said it's my credit score and late payment history. I then told her that it is illegal to view my credit score without my consent. All of a sudden Macy's line got disconnected.

I called back to speak to a second representative. I told her my issue and asked the same questions I asked the first representative. She informed me that they do not check the credit score, they just check the credit range. I told her that Macy's is still checking my credit score even if they are just checking my credit range and I did not authorize that.

Furthermore, I asked why I was not informed of this new procedure that Macy's developed in March. She informed me that this is a new practice Macy's is trying out. I then asked why are they not telling their customers about it and I told them that's withholding information. I further explained that the only way a customer will know that they exceed their credit limit is if they go to Macy's and try to purchase something and the cashier tell you it's declined. That is the most embarrassing thing a person can encounter and Macy's is forcing their customers to experience this. I asked to be transferred to a supervisor, thinking I would get a closure on this matter.

I was transferred to a supervisor who didn't give me any information. All he did was agree with what I was saying. He had no explanation to the questions I was asking. I asked for the number and address to Macy's corporate office and ended the call.

I received a gift card from a sibling who purchased a gift that I didn't like so we went to return the item and received a $50 credit for a future purchase. Today, I wanted to use the gift card but one of the representatives informed me that there was no balance on the card.

On Memorial Day long weekend, I had been to Macy's to buy shoes. I liked a pair but they didn't have my size so they ordered a pair with my Macy's credit card from the Macy's warehouse and said that it would be shipped to me. I wasn't in town when the UPS package arrived so they attempted to deliver it three times and then returned the package back to Macy's.

After two weeks, I received a mail from Macy's containing a EZ Exchange gift card with the amount of the returned item. I did not understand why they would send me a gift card when I did not ask for a gift card. The money should have been credited back to my credit card account as they charge my interest on it so I called the customer care and asked them to transfer the amount from the EZ Exchange card to my credit card account. The service representative took all the necessary details and confirmed that the processing should be completed in 5-7 business days.

After one month, I started getting calls from the Macy's credit card department saying that I have not paid my due and that they have charged me interest on the account. I explained everything from the beginning on how the shipment was returned and they sent me a gift card instead of crediting back to my card. He transferred me to another service representative and I explained the complete story again and they said that I have to go the store for the transfer. I went to the nearest Macy's store and spoke with the manager who informed me that there is no way she can transfer the money to my credit card account and this has to be done over the phone with a customer service department.

The manager reached the customer service department over the phone and I again gave all the information needed for the transfer. At the end of the call, I was again told that it will take 5-7 business days for the processing. The calls from the credit card department did not stop for the next 20 days.

I tried to reach the service department again and asked them with the status on the transaction and I was transferred four times and I explained to all of them the exact situation. After being on phone for two hours trying to explain, I was again told the same thing that it will take 5-7 business days to complete the transaction.

I keep getting calls from credit card department for the payment and I am not sure what else I should do. The issue remains unresolved even today. Can someone please help.

As a longtime customer, I erroneously thought that my wife was an authorized buyer on my account but found she was not. So I simply wanted to add her as a buyer.

Having contacted Macy's, I was asked the usual questions for security reasons and to ascertain who I was. However, the questions were bizarre in that they pertained to addresses I had never heard of (they asked whether the addresses had any meaning to me). I answered honestly in the negative, never having any knowledge of them.

Having completed the inquiry, I was told that I "had failed the test since I didn't know the right answers." I took offense and stated that they might have me mixed up with someone with the same name on my block (but a different age and social security number, no doubt).

Ultimately, my wife was left off the account as a buyer and she simply went off to a different store to purchase house rugs. A very disheartening experience!

Me and a friend wanted to buy shoes for our kids. We showed one of the cashiers our $10 off and 20% off coupons. They said that they do not accept those because they are separate from Macy's and they are just renting. Why do they not put a separate entrance or door then? Why does the receipt said Macy's children shoe department? Why do they use Macy's shopping bags? Them being there is very misleading.

That location is one of the good tourist spots in the city. Whatever Macy's is doing is very bad for their business. They should definitely look into all these.

I contacted Macy's to let them know I had just received some Macy's credit card account information for Ruby ** and that I had been incorrectly receiving mail for Ruby and William ** for about 6 months. Recently, collection calls for this couple started coming to my house, too.

I called Macy's, on the 4th of July weekend, to let them know they needed to find the correct address for Ms. **, so this cycle would not continue.

The first girl confirmed that other than the address, no other information was shared between myself and Ruby **. The account had been open for years and was in good standing under Ruby's info. The girl also saw that I had an account some time ago and noted it was closed. She confirmed I owed nothing and that the closed account had my correct info.

I had already notified the credit agencies putting a fraud alert on my information and had a copy of my credit report. My old Macy's account was there, which was closed in 2008 because I wasn't using it, and that was still closed. There were no fraudulent activities noted on my report.

Macy's sent me a letter a week later noting they were having trouble contacting me about (my?) account. When I called back, I found out they had re-assigned all of my info onto Ruby **'s account. Clearly there had been some clerical error made by the first girl I spoke to at the fraud investigation.

The second girl, Martie, explained to me that it now looked like the account was under my name, address, SS number everything but the receipt was clearly signed by Ruby **. She suggested some of the information looked as if it had been recently changed.

I am very concerned that in one phone call Macy's was able to assign someone else's credit card account to all of my personal info and there seems to be no computer safeguards to prevent this from happening in the first place.

When I called this week, I talked to Stephanie, the third girl. After getting a bill now in my name, with Ruby ** account number, I was told I have to wait 30-60 days for them to "investigate the matter" and they will let me know of their findings. But not to worry, I didn't owe them anything while the matter was under investigation. I hope there is a computer audit trail noting the changes made in the system, by whom, and when but I don't know that for sure.

This is still not resolved - I am now in possession of a bill for nearly $800.00 from what was originally in someone else's name and for purchases that were put on their card (with their signature on the receipts for the purchases), and this bill now has been inaccurately re-assigned to me.

I just want to start by saying that I love your scents and make-up. I just have a problem with the fading cream. I just feel that I was suckered into buying the product with false advertising. It did not work!

I have been using a product that I came up with at home. My own remedy; all organic and has been working amazingly! I just feel cheated I have spent so much money on your products and it took that one product to kind of turn me off.

I could never get my money back from Macy's; so, that was a bummer.

Also, I cannot find Clinique anywhere. It would be nice to get something from the company for once; for all the money I have spent.

Thank you!

I submitted a written request to Macy's on July 14, 2011 to report my account credit limit to the three credit bureaus.

I received a written response from Macy's on July 20, 2011 stating they were unable to comply with my request. I called 800-477-2167, as stated in their letter. I was told by the phone representative that it was Macy's practice not to report the credit limit to the credit bureaus. I then asked to speak with a manager for further explanation. She stated the same.

I purchased a deep fry pan from Macys. It has become peeled & pitted & discolored. I am afraid to use it as I feel it's probably harboring all kinds of nasty germs as well as the peeling being poisonous. I am very leery of outside contaminants as I have end stage kidney failure. Is there some way we can exchange this product? I paid appprox $70.00 for the one decscribed. The brand was STEELON

Shows Keurig coffee one day sale paper 7-15-2011 advertized for 8.99. We drove about 55 miles each way be find they would not honor the sales paper. we were treated rudely, told us all well not their problem. Call two costumer service agents to complain and treated the same except they did not do anything even though the ad shows 8.99.We left without buying anything. This happened at Macy's Wolfchase Mall MEMPHIS, TN. If you look at the ad it shows coffee at 8.99 to 32.99. This the worst experience ever. Will never SHOP AT Macy's again. Canceled both accounts shortly afterwards, same morning 7-15-2011. I hope other people will do the same, its principal that maters. Our economy is bad and they treat costumers this badly.

I had purchased a gift for my fiance online. I had $100 in my account for this gift. The total purchase was $94.72. Macys WITHOUT MY PERMISSION went and charged the gift twice claiming the second charge was for authorization to ensure I had the money in my account. Now this caused a problem. Not only was an overdraft charged in the amount of $35 but if the first charge went through there should be no reason a second charge needs to be processed to confirm I have the money in my account. To be honest that's none of your companies business.

I tried to speak to your phone representatives nd was hung up on twice. Plus they don't seam to understand what an overdraft charge is and were not only rude but incompetent on understanding the facts. They claimed the money would be back in my account in 72 hours. Now passed the time period I am stuck owing my bank extra money and still charged double. This is ridiculous and uncalled for. I authorized one charge; not two and your company has no right to double charge to me ensure my money.

I can't express how disappointed and upset I am after visiting your store in Menlo Park Mall on June 11 (Sat). I was shopping with my 3 yrs old son in the Nine West Women's bag section. The shelf on the wall fell on my son's ankle as we put the bag back on the shelf. I called your salesperson on the main floor to notify and told her what happened. She said "then move your child away from the shelf." She continue to talk to her co-worker. That shelf was very heavy and unstable. I called her again. She followed me and all she did was putting the shelf on the ground against the wall. She didn't even bother to apologize nor check my son if he's okay.

So I went up to human resource department and asked for department manager. The manager apologized to us but I was still upset. First of all, you need to apologize if something like that happen in your store. Your employee's inappropriate attitude made us feel like we were unvalued customer at Macy's. It seems to me that she didn't really care if my child was hurt or not. Second, you have right to provide the safe environment for us to shop in your store. The shelf shouldn't have fall because we lift the bag.

Lastly, your department manager told us one of you will contact us next day about the incident but no one contact us. This is what you call customer service? This is how you treat your customer? My experience in Macy's on Saturday was unpleasant and disappointing. Can someone explain this is fair treat to their customer?

On June 5, 2011 at approximately 1:00pm My finance and I purchased two wedding rings with his Macy's credit card. The employee was having problems with entering the 15% discount coupon that I gave her and charging his Macy"s credit card for the rings.

We waited approximately 2 hours for the employee to complete the transaction. The only reason we waited that long was because we really wanted the rings. The waiting was almost unbearable and was a really bad experience! We were expecting to go to macy's and complete the transaction within 15minutes at the most.

Wow, Amazing, and Unbelievable! We should have never experience that at Macy's!!

I want to express how frustrated and bad experience I just had for the purchased with macys.com. On 05/08/2011, I purchased a Circulon: Stir Fry 14" Platinum Elite, and it has a bonus offer which comes free with the Circulon Covered Casserol, 5.5 Qt. Elite Platinum. But today when I received the package, it does not come with the bonus item, so I called to Macys.com customer service. Both the customer service and the supervisor reflected that I will not get the bonus offer and there's no explanation, and there's nothing they can do about it. Maybe it was just misprinted. I just don't understand such a big corporation has this kind of tricks to do business to trap customer, also with this kind of terrible customer service.

I was very disappointed with my last purchase at Macy's Department Store in Manhattan. It seems that my trust in Macy's high reputation for customer satisfaction has been destroyed. I purchased a number of Ralph Lauren items for my mom's Mother's Day present. I completed the transaction, which I wrongly assumed was accurate. The clerk in question was very nice and very loquacious, which decreased my guard.

When I returned home, I noticed that a sportswear item for $16.50 was erroneously added to my bill. I did not purchase such an item and I felt violated that my discussions with customer support have yielded no effective satisfactory results. I would hate to believe that this item was added to my bill voluntarily by Macy's employee Sylvia. I feel that I now need to cautiously watch all activities when at the check out in Macy's facilities.

The amount in question is not as important as to my sour feeling at being cheated by Macy's employee. The total bill was $528.68 including the $16.50. In the past, I have been very happy with Macy's store. It seems a shame to allow this relationship to sour over such a small item.

I received a bill for $2.00. When I called to ask the reason for this bill, I was told that I had to pay my bill in full for two consecutive months and then I wouldn't be charged the $2.00. (?) I owed Macy's $37.93, which I paid in full. I don't understand a $2.00 fee being charged. It's not an interest charge just a "fee charge". This does not make sense to me.

I was a loyal Macy's customer until last month, January 2011. I received a call from Macy's Collection Department demanding payment. I found out that my Macy's bill was returned to them. I requested a reprinted copy of the bill and paid it in full as soon as I received it. My check cleared. But I am still receiving calls from Macy's Collection Department even after they cash my check. I tried a number of times to clear the confusion but my calls get routed all the way to India. The worst part is that they cannot find my account! It has been a very frustrating experience. I filed a complaint to Better Business Bureau. I hope you won't experience what I am going through right now with Macy's; but if you do, file a complain to Better Business Bureau.

I was shopping in the first floor women's department in Macy's Saturday afternoon. They had a DJ playing. Now the demographic of this department was women aged 35+, and they were playing Britney Spears, Vanilla Ice, Lady Gaga, and the one that really surprised and offended me--Rihanna's S&M song. This is really sick to be played in Macy's. This song was banned from MTV and many radio stations, because it is so offensive and sexually explicit. Wow, thanks for that, Macy's. I am not shopping there anymore; the management has lost their minds.

I have been a loyal Macy's credit card holder and shopper for many years and I have recently had a horrible shopping experience. I would like to have someone address it properly if you wish to retain me as a loyal customer. While doing some holiday shopping online, I was on your Internet site the day before Thanksgiving and I created my "shopping list" of items which were to go on sale the following day. One item that I planned to purchase was the Bill Blass Sport 3 piece spinner luggage set in Blue/Yellow, on sale for $39.99. I put it on my shopping list, logged in and made the luggage purchase, among other things. Additionally, I used a 20% off coupon code on top of the sale price, which means that I should have gotten the luggage set for $29.99.

When my package arrived, not only did I receive an entirely different piece of luggage which I never ordered, but I was also charged $71.99 for it. I proceeded to call your customer support number (which is practically impossible to find on your website, by the way) and spent over an hour on the phone with a totally incompetent and rude person who, by the end of the conversation, assured me that a manager would call me back before 10 o'clock. Shortly after 10, when I had received no phone call, I went back to your site to find the number only to learn, upon calling, that your customer service phone hours end at 9:00 PM so that person was simply getting rid of me!

I called back the next day and repeated my whole frustrating story and finally got someone who seemed quite nice and helpful. She sent me a prepaid UPS label to ship back the wrong luggage that we had received. She told me that she would credit back $43+ (the difference between the $71.99 plus tax which I had paid for the item and the $29.99 I should have paid). She also told me that she would send me a gift card for $15 for all of my troubles with the incident. Furthermore, she assured me that she was shipping out the correct luggage that day and I should receive the Bill Blass set shortly, along with the credit of $43+ and a $15 gift card.

To date, I have received the $43+ refund on a gift card which was mailed to me, but I never received the $15 card for my troubles. What's worse is I have never received the correct luggage set, nor have I received a credit for the $29.99 plus tax that I ended up paying for it--after the credit I received for my overpayment. I have, by the way, returned the incorrect luggage I received.

I called today to try to inquire as to why I have yet to receive the luggage. I was told that you no longer have it and I have already been credited. I have not ever been credited the full amount due to me. I am now locked out of my account online so I cannot verify that with certainty, in case someone has credited me recently which I am unaware of. I am absolutely irate and aggravated in all of the time that I have spent on this issue. I am now out of money I am waiting to be credited. I do not even have the luggage I have been waiting for--no one even bothered to let me know that it is no longer available.

If this issue cannot be resolved to my satisfaction, I will cancel my Macy's card and make it my business to share my frustrating story with every person I know. Additionally, I will post my story on any site I can find, which allows me to do so, and I will rate your store and customer service accordingly. Please let me know how you plan to address this issue and whether you require any additional information. If you would like to speak with me further, please contact me at **.

After this, I received a series of emails back and forth from various customer service reps with contradictory information. I told them that their website currently offers the exact luggage I purchased. It is available in stock and it would be shipped within two days if I reordered it from their website. I did not want to do so because I didn't want to pay the current price; instead, I felt that I should pay the price I originally paid, which amounted to $29.99.

I then called their customer service number today, as the email instructed me to do, and was first told that they would honor my request. After being on the phone back and forth with the person, on hold, etc. for almost one full hour, they ultimately told me that they would not honor my request because I had accepted the credit for the item. If I want them to reship the item today, I have to pay today's price. That is ridiculous because I wanted the luggage and never asked for it to be returned. The $15 gift card they keep referencing having sent me (which I have yet to receive) was sent, according to them, as a compensation for my inconvenience, not in exchange for me not ordering the luggage.

Is there anyone who could help me get this resolved? Thanks in advance for any assistance you might offer.

I bought a Macy's gift card for $200 and gave it to my father for his birthday. A couple of months later, he went to use the card and found out it had zero balance. When I called to check the balance, they told me the card was already used to buy Clinique and Coach products, so it looked like the card got hacked. I don't know how. Basically, I lost $200. It is ridiculous that a company like Macy's cannot offer more security when it comes to its gift cards. I will never buy another gift card from them again.

My mother-in law passed away in 2008. She left no estate or bills. We sent them a copy of her cert. (cost us $10 plus overnight delivery). We finished paying off Macy's in 2010. When we paid off Macy's, we sent them another death cert, and again it cost us $10 plus delivery. They sent us a letter stating that it was paid off. Then two months later they started up her account again. We are getting calls from 8:30 in the morning to as late as 9:30 in the evening. It is an auto call and there is nobody to talk to. What can I do? It has cost me $40 plus. I am on disability with heart problems and on a low budget. We had a hard time but we never missed a payment.

I live and have taught school the past 35 years in the small Texas town of Bellville. For the past 35 years, I have also been an avid Estee Lauder costumer. I use everything from the make-up to the lipstick to the perfume. In those 35 years, I have never had a complaint until this year, I am sad to say, I purchased the largest bottle of White Linen, probably $60.00, and it didn't spray properly. The perfume came out in a steady stream instead of a spray causing me to waste it and use too much. I would guess an eighth of the bottle had been used before. I had the opportunity to return it to a Macy's store.

The Estee Lauder sales clerk was polite but said that she would need to contact the manager of the store for approval. The Macy's store manager proceeded to tell me that she could not exchange the bottle for a working bottle because I did not have the original box that it came in with a Macy's sticker on it. I am not in the habit of opening anything be it cologne, make-up, toothpaste or whatever and saving the box. When I asked the Macy's manager, if I was incorrect in believing that Estee Lauder stood by their products, she told me that because Estee Lauder is sold in different places. She simply could not be of any help to me. Am I incorrect in assuming that Estee Lauder actually does stand by their products or am I totally wrong? I would appreciate any explanation you could give me on this matter. Thank you for letting me express my concern.

Attempted to return merchandise two days after the merchandise was purchased at Macy's with the original receipt. They refused to provide cash back even though a debit card was used to pay for the merchandise. They are trying to force people to accept store credit instead of providing a cash refund. My dad showed up with the debit card, we received a credit on his card and shopped elsewhere due to their hawkish return policy and the manipulative treatment I received at the Macy's store (Emerald Square Mall North Attleboro, MA).

After my wife and I have been Macy's customer for 5 years, their response to our credit was very careless and rude. Their service level is down to zero and it's disgusting quality. Their credit card keeps charging extra and is doing nothing but ruining the other card by increasing the interest rate. They're constantly looking for a way to charge late fees, higher interest rates and higher payments. They lower down your credit limit in order to reach to your debt and then increase your revolving accounts in your credit. e.g. if you had $1000 credit with Macy's and owe $200, they lower down your credit to $300 so you account gets full and credit score decreases. I don't recommend any purchase and applying for a credit card from this company.

Going downtown to Macy's 8th floor has been a tradition for my family for 35 years now. (Daytons before) I now have 6 children of my own who find this one of their most favorite family traditions. Today Macy's fell short and put money before their customers. My children love to see the Santa in the red suit that Macy's has always had.

My children all sat on his lap and the photographer took a few pictures. The children then began to tell Santa what they wanted. I started to capture these memories with my camera, and was told that I could only take 2 pictures with my personal camera. My 8 months old face looking at Santa for the first time missing. The kids faces filled with excitement gone. These memories are priceless. I could hardly believe that someone purchasing photos from them could not take additional ones on their own.

I spoke to the store manager and the final remark was, "This is a store that needs to make a profit too." Today cost me: $50.00 for cookies and pop, $70.00 for ornaments that the kids pick out each year from the 1st floor, $21.99 for Santa's picture and $24.00 for the new Moose theater. Macy's left our family looking for a new Santa (mall of America) and a new tradition. I think they really did forget the real meaning of Christmas! They can next time keep the free parking voucher and let me capture the memories that are priceless of my children!

I purchase 2 pairs of jeans and 2 jumpsuit at Macy's.com in Mar/Apr. One of the jeans was ripped in the back I did not notice due to not wearing until my vacation in Jamaica May 7th. I have been calling since June and been told to return it to any Macy's store. That was not successful. I spoke with several associates who promise to send me return labels by email or regular mail. I am yet to receive anything. I spoke to a supervisor on shift she said her name is Ann and refuse to give her last name. She said her ID# **.

Today, I had over $80 worth of purchases and presented a Macy's coupon stating $15 off for a purchase over $50 (my purchase totaled over $88 pre tax; Marcellus (the cashier) tried 3 times to scan the coupon but it would not compute; he called Jennifer for assistance. More than 20 minutes and 3 calls later (by Marcellus), Jennifer deigned to show up. My coupon did not specify that Levi's were excluded from the discount, however, Jennifer said they were and her validation was: "Levis are never included in a coupon" She made at least 2 calls to her superior, "Don?", and said the Levis were excluded by reason of "super sale days".

I told her she needed to show me in writing where Levis are excluded. She said, they always are not exactly proof and certainly not a professional answer. Jennifer made multiple calls, walked over to the Levis display, then told me (she did not show me) that the Levis I was buying were a super sale item and not allowed on the coupon. I chose not to force Jennifer to show me the sign because I was pressed for time and totally fed up with waiting for a $15 discount.

Bottom line: more than 30 minutes passed before Jennifer was able to tell me that the Levis were excluded from the coupon by reason of "super sale". Why did she not already know this? Why was she unable to get this information in mere seconds? Why was I forced to stand at the counter for 30 minutes waiting for her to make an appearance if she was able to obtain this information in seconds by phone? I did not see any super sale sign or I would never have wasted my time pursuing the matter. Even if I had seen the super sale sign, Jennifer's job should be to identify the problem and reach a resolution quickly and with as little noise as possible. Instead, Jennifer made it clear she was unable to resolve a simple problem involving reading a posted sign without calling her superior multiple times. Jennifer's explanation? She was the only available "manager" at the time. First of all, that is not my problem. Secondly, this is the holiday season, when shopping is at its peak. Only one person in the entire store to handle simple problems is extremely unprofessional.

I selected the items I purchased because they fit my needs, whether my coupon was accepted or not - the $15 off was merely a perk. However, Jennifer's extremely slow response, pissy attitude, and flippant manner when finally presented with a method to resolving the problem (to her satisfaction) was beyond the pale. I was fully ready to leave the merchandise on the counter.

I do hope that Marcellus is compensated for being the sole reason I followed through with the sale at all. Due to my unfortunate experience with your employee, Jennifer, it is my intention to spread the word that Macy's in Lakewood Mall has extremely poor customer service. Pity. I liked Marcellus and it would be unfortunate if his job suffered due to Jennifer's inability to do her job.

My fianc bought an engagement ring from Macy's. When he purchased it, he warned the sales girl that he was unsure of my size but after looking at the ring sizer, he thought my ring size was a 5 or smaller. The woman told him that all the rings in store were a 7 and that he could order it a smaller size or has it sized after he proposed. He went for the second option since he was unsure of my size. He proposes, I say yes, all is good. We take the ring back to Macy's to have it sized. The girl, Esther, attempted to figure out my size. She tried on sizes at random it seemed then tried to convince me I was a size 5 1/2. I told her it felt loose but she said that was just because the sizer was heavy. I kept saying it seemed loose, she kept saying that was my size. So, I trusted her. Bad idea. We waited almost 3 weeks, and when we went to get the ring, it was huge. The woman there said it was good, and we left.

As we walked out, it actually fell off! We turned around and went straight back. She watched as it fell off and said it was still the right size. We said we wanted it a smaller size and to re-size me. She refused to re-size me and then said that because of the style it could not be sized smaller than a 5 1/2. This was never disclosed when my fianc bought the ring. She flat out told us there was nothing Macy's would do, and gave me a zip lock bag to put it in. Obviously, we weren't going to have that so we called Customer Service and complained until we got a refund. Now, I have to wait to get a ring because I certainly am not going to give Macy's any more money. Be warned when buying any jewelry there!

This store discriminates against fat women, the entire 2nd floor is women's clothes, including lingerie and shoes. However, the department of women's clothes, sizes 14-24 is hidden on the 3rd floor, behind the children's department, with no signs anywhere in the store disclosing that this department even exists. After waiting for more than 10 minutes at the Customer Service Desk, (as the Customer Service rep had to tell Melissa repeatedly to send a store manager, she apparently did not want to be bothered with my request to speak to a store manager), eventually, Francisco appeared and I showed him the fact that the larger women's sizes are isolated as far away from the women's clothing department, without being in the parking lot.

Francisco directed me to Store Manager Barbara ****, who stated that neither the location nor the signs are under her control, but instead claimed that there are a variety of "factors" including store size and department profitability that determines the location of each department. I pointed out that all of these excuses for placing this department as far away from the other women's clothing as possible, simply does not change the outcome of the decision which is to discriminate against fat women. I am outraged that this store is so blatant in its treatment of a "forgotten" segment of society. Barbara **** gave me Pam ***** name and number (the District VP). I called Pam ****, left my name and number with her assistant but she has thus far failed to return my call. I am not the only woman who is upset at this deliberate insult, and intend to make my voice heard. I will vote with my feet, and encourage other women who spend money in every department, to spend it elsewhere.

I was assaulted by a Macy's employee on Saturday, November 27th, at about 10:45 a.m. inside the Gallery Place subway stop, which is right below their store. The woman was wearing a Macy's uniform with a nametag reading Beverly. She was an obese black woman in her mid-to late 40s. The woman was talking on her phone not looking where she was going and pushed in front of me on the stairs. When I said, Watch where you're going, she became verbally abusive and followed me around the subway platform for 10 minutes saying she would hurt me.

She followed me onto the train and even switched cars to continue harassing me, and asked a black male to help her after falsely telling him I had called her a racial slur. Her verbal threats and prolonged physical confrontation are enough to bring a charge of simple assault, a felony, and I intend to file a criminal complaint. I recorded some of her threats with my iPhone, and I have contacted Metro to get copies of the security video showing the assault.

I can file a complaint with only a partial name and allow the police to handle it, but I would like to spare Macy's the embarrassment of having uniform police show up at the store. But I am very serious about this, and I will file a complaint one way or the other. I have also contacted the national office and filed a complaint. I have a positive image of Macy's, but obviously this Beverly's psychotic behavior is very dangerous, especially if she gets angry again and decides to hit another customer. There are many good workers available and there is no reason to tolerate this behavior.

The Baytown store seems to never have the items that are listed in the flyers. Twice within the last two weeks I have went into the Macy's store in Baytown and have not been able to purchase what I went for. First, I was wanting the cashmere's sweater that was being advertised on sale. They did not have any. I went to the Baybrook Mall on Saturday and purchased 3 of them at the Macy's store. Second, yesterday 12/7/2010, I went to the Baytown store to purchase the ring in the flyer that was being advertised for $59.99 and they told me that they were told they would not get any. Numerous times I have been to the store to purchase makeup and did not have what I needed. This is very discouraging since Baytown wants us to spend our money in town. I have spent thousands of dollars at Macy's through the years, but we just do not have the selection that the other stores (Baybrook, etc.) have.

I submitted the following complaint to Macy's twice and received no response. I imagine they receive so many complaints and they just can't keep up! Twice in two months, I have been mis/overcharged at Macy's. Both times I have been told that the credit will be added to my Macy's account and I can spend it on whatever I want at Macy's. This is stealing! I have had to ask for a manager and complain each time! This appears to be Macy's automatic procedure and it's fraudulent. We have also experienced discrimination at Macy's on at least three separate occasions.

The first, after we registered at Macy's for our wedding in 2004, we did not receive certain gifts such as flatware and a vase, at least and had to go to Macy's to inquire where we were turned away! My parents had to go handle the situation where they were quickly given the items that were missing. The second, when my husband went to Macy's and requested assistance to find a certain item he wanted to buy me for Christmas. He said he was looking for a makeup bag and he was instantly let to the clearance section where he was told he might find something he can afford and left to dig through the bin. He immediately went over to Nordstrom where he was sold the items he desired. Finally, I bought a Henckel knife set at again, Macy's Broadway Plaza/Walnut Creek.

After less than two weeks, of use and hand washing/drying, we noticed rust stains. We took them back to Macy's mainly to inquire about the knives which are stamped Five Star Friodur Ice Hardened No Stain. The woman responded by correcting us that they are not no stain' rather stainless and somehow this should make a difference. She was extremely assertive and basically turned us away with no solution. Defeated, we discussed calling the manufacturer directly. Unfortunately, with three kids under 4 and two careers, life got in the way and I did not follow through. At the same time, thinking in the back of my head that Macy's should have taken the knives back or resolved the situation somehow. My call this morning regarding the most recent overcharging situation on 11/8/10 reminded me of my experiences at Macy's. I'd like your thoughts on this before I complain elsewhere.

I was using my Baby George Foreman Grill for the first time and about 10-15 minutes into using it I heard a pop sound when I went into the kitchen the glass from the grill had scattered I quickly unplug it. I need to know how it had this claim. I have lots of pictures.

Macy's shipped one of three items. The invoice stated that all three items are in the box. There was no phone number provided to call to report a problem. I had a very unsatisfactory experience trying to report, rectify this matter. The website and phone directory failed to provide option to report items not received.

My account was sent to collections without Macy's sending a proper paper or email notification to me, the customer. I have always paid my account in full. The last statement I received via email was September 2010. The last payment I made was on October 4th for $200.00 to pay off my balance. I did not receive any other statements so I did not know or must have forgotten that I used this credit card. I received a rude and pressured phone call today from a Ms. ** (or something like that) demanding payment for my past due account. At first I thought she was a scammer because I usually pay all my bills on time. I told her I would go online to pay it myself because I never give my bank account information over the phone to some random person.

They treated me like I was trying to get out of paying the bill.

They obviously don't care that I've paid my bill on time for the last 3 years and this one just slipped through the cracks! I will never step foot into a Macy's Department Store and I want to share my experience with everyone. I thought by law a vendor has to give you proper notification that your account has been sent to collections. Macy's did not send me any notification. I even asked if they had my current address and they did! Bottom line, I thought it was completely inappropriate on how Macy's Corporation treated me over $150.00 when I have spent way more than that in the past years I've been with them, and I have always paid my bills on time.

I ordered 16 place settings of dinnerware on August 6th. Four months later, I am still waiting for the last 3 place settings to arrive. I have contacted them over 15 times. Each time there is a different story about where the dishes are or if they have even been shipped. Seven different customer service representatives have promised to look in to it and call me back, but not a single one of them ever has. I tried talking to a supervisor several times, they are either not available or promised to call back, but they never have.

I wish I found this page before going into a Macy's Store. My wife and I moved to a new place and decided to buy a new bed. My wife has some back problems, but nothing major that needs any necessary special equipment or bedding support. We went into a Macy's store to examine the options. After looking at some other stores online, we found a bed to our liking. After we consulted with the salesman, we went with a king size Simmons Mattress Set, Classic Beautyrest Alder Pillow Top Firm.

We received the bed on date and time as requested on 09/17/2010. We slept on the bed for a week and felt some soughing only on the right side of the bed. Our first call to Macy's customer service suggested that we sleep on it for another 60 days to let the mattress "do its thing and settle". After 2 weeks, sleeping on the right side of the bed was impossible for me or my wife. On our second call to customer service, a bed technician visit was scheduled for the following week (that means we need to sleep on that bed for the minimum of 5 more nights till the technician visits). The technician's quick check (too quick in my opinion, but what do I know) determined a defect mattress with a 3-1/4 inch dent on the right side of the mattress. The technician then called Macy's and gave his report and handed me the phone after a short explanation that a defect can happen.

I was scheduled to receive a new replacement with the same mattress in the following week! (Another 4 nights with a broken bed). We received the new mattress and experienced the exact same thing, but this time only after 2 nights. A dent on the right side for about 1.5 inch in 2 nights sleep! I called (no. 4) Macy's customer service. A supervisor, who presented himself only with the title of customer service supervisor without a name, explained to me that pillow top mattress was probably a wrong choice for us and recommended to go back to the store and pick up a different mattress. but not before we need to have this approved by another visit with a mattress technician who was scheduled for the following Saturday (our only day off now become a day at home waiting). The technician's second visit determined the same result without checking anything else but the mattress that the problem is in the mattress and there is a 1.5 inch dent on the right side of the mattress.

Then a call (no. 5) and the recommendation to go back to the store to pick up a new mattress was again presented. In a second visit to the store, we decided to go with the same mattress, but without the pillow top! Since now we are changing the mattress and not getting a replacement, the salesman explained that I will need to purchase the new mattress and receive a credit for the old one in up to 3 statement periods! So I was left with no choice and left another $700 with Macy's and a promise of new mattress the following Monday (another 4 nights of horror on that bed). Monday is here, the new mattress arrives and set on the bed. I lay on it and it seems fine.

After I fell asleep, since it was delivered at 9 am and it's that early for me on a Monday morning, I woke up after 30 minutes feeling a dent on my back. I fell a sleep on the right side of the bed! I decided to investigate myself and try to figure out what going on with this bed! When my wife came home from work, I asked her to play along and roll from side to side on the bed while I'm on the floor looking at the bottom of the spring box's (purchased and installed with railing by Macy's on original date). I could see clearly that every single time she rolled to the right side of the bed, a dent of 3-4 inches arc.

With this news, I called Macy's again and explained my findings and was told that I need to wait for another visit from a technician to confirm my findings and then schedule a replacement for the spring boxes if required. So now I have me and my wife both have backaches and cannot sleep another night on this bed! I called Macy's explained the entire situation and the reply was there is nothing we can do. You will have to wait till this issue resolved on Macy's time line and terms! This is an outrage! Never again my foot will step in Macy's store!

October 16, 2010 I made a payment on Macy's account the amount of $70.00. This payment was made at (Macy's Department Store Fox Hills Mall, Culver CA at 10:54AM). On November 8, 2010, payment was mailed in the amount of $80.00 in which they said they never received. I contacted my bank. They informed me that Macy's had taken an $80.00 elect. reference no. ** on November 15, 2010. When I received my billing statement for November, it showed no payment received plus a late charge of $67.00. November 10th at 10:00 am, I received a phone call from Macy's collection department at my place of employment stating that my account was late and I needed to make an online payment of $112.00.

I informed her that I had made payments for October and November. She stated they had not received any monies regarding the account ending in (7012). Upon receiving my December 15, 2010 statement transaction posted: October 16th payment $70.00; Payment due for October $67.00; November 15th payment $80.00; Payment due for November $77.00; November 15th late fee $35.00. This is a second late fee charged to my account for non-payment for November.

Upon speaking to each representative, I asked as to why my payments were not posted on my November statement. Their answer was it was a October payment and it was late, and the full amount due was $161.00 and your payments were only $150.00. Three late fees were charged to this account. This account could have been credited for $150.00 in November. On November 29, 2010, I received a collection letter from Macy's Department Store, letter dated (November 18, 2010) which stated that their records indicated that there is a past due amount of $112.00, and to contact their office immediately.

One representative stated that since the amount due was $161.00, they could not credit my account for $150.00 for November 15th billing cycle because they're asking for the full amount, and my account was late. December 15th statement payment credit ($150.00) plus late fee. Thanks in advance for your time in reviewing this matter.

Sales Associates photocopied my Driver's License to apply Macy's discount to purchase. I contacted Macy's and they indicated it's against company practice to photocopy identification. I notified Macy's HR, Loss Prevention, canceled the credit card, and filed police report.

I am not complaining about the company who sold us your product, but the product itself. About nine months ago, we bought a Cuisinart grind and brew coffee maker. It was $130, and very pretty. We bought it on a trip to Grand Forks, and we were quite happy with our purchase. We do own a couple other Cuisinart machines, and so far have not had any problems.During the first week of using the coffee maker, the door to the coffee basket would pop open, leaving a hot mess. We than made a few calls to find out if it could be repaired, and/or even returned, but no, it can't. It seems that if you buy in the US, you are pretty much stuck with it, unless you make a special trip back to fix, return, or whatever.

We usually only make the trip about once a year, so we own a coffee maker with a strap around it's door. It is not very attractive. Also, about a month ago, we found that the coffee pot leaks. It now has coffee underneath and around it. I should have gotten the $19.95 one. I just wanted to let you know, I will never buy another Cuisinart appliance. For the other customers who cross-border shop, and end up with a similar problem, there should be some sort of help in Canada, instead of "too bad, so sad!" Cuisinart should care about all customers.

I needed 7 replacements on our new sofa before acceptable one was received. Several had scuff marks on the leather which had been painted over to hide. One had knife marks on it. Several didn't even make it off the truck before we rejected it. I negotiated $400 in total as recompense over the period of the different deliveries. You need to stand firm and not accept anything other than what you expect. Result: a lot of unnecessary time spent waiting in for delivery.

1700 watt model (retailed $159, paid $99). First, the iron spit pieces of plastic out of steam holes. I went back for replacement, which leaked and shot hot water all over clothes. The iron is a high wattage piece of crap.

We had gone to Macy's to select our china, flatware and stemware. After selecting our pieces, we checked pricing for the same items online and found that a competitor was significantly cheaper for the china and flatware. Since we enjoyed the shopping experience at Macy's we decided to at least register our stemware there. It has turned out to be a horrible experience. We had multiple guests order from Macys.com only to find out that apparently they have nothing in stock. I keep receiving delayed shipment/back order emails from their inventory system. I learned today that my guests, who have been generous enough to give us gifts, are at the same time receiving emails that they need to contact the store and approve the late shipment.

I've seen the emails and it could easily be overlooked, the requirement to call the store, meaning it would be just as easy for the order to be cancelled because our guests didn't realize they had to call and reconfirm the order. I contacted Macy's, spoke with multiple customer service agents and learned that I cannot accept the late shipment on behalf of our guests, since after all it is a gift to us off our registry, and that each guest will need to reconfirm their order.

I am so frustrated that I decided to register with a brand name that (1) cannot accurately keep track of their inventory and predict accurate ship dates and (2) is requiring my guests to call multiple times to keep reconfirming that they want the gift to be shipped. I highly recommend researching other registries.

Last spring I purchased a lovely metal and gold trimmed compact in a cloth bag with the desired shade of powder in it. I believe I paid somewhere in the vicinity of $50.00 for it. Now that it is fall and winter I went back to the counter to have a lighter shade of powder put in. To my surprise, the clerk at the Estee Lauder counter told me that there is no refill or change of powder, a new compact would have to be purchased. (At the $50.00 price) Examining my powder container it looks like it just pops out and a new one put in. At any rate, I do not want to spend that kind of money and also throw away a perfectly nice compact, although I very much liked the powder. I feel your company should know how wasteful this particular item is.

On October 16th 2010, I shopped at Macy's for the Shop for the Cause Promotion.

The items I purchased were at a 40% discount plus I used the special promotional coupon for an additional 25% off. I mentioned to Mary, the sales associate, that in my mail today at home, I received a flyer that next week Macy's was running a one day sale. She stated that if I bring my receipt back that I could have the difference back.

I went back the next week for the one day sale and all the items I purchased were now discounted 50% a 10% difference. I was told by Christine, the sales associate, that I could not receive the difference since I used a coupon. After a discussion back and forth, I asked for the manager (different Christine). She gave me a speech about coupons and that I already received the items on sale. I indicated that the reverse side of the sales receipt states: If an item you purchased is offered at a lower prices within ten days of your original purchase, you may receive a price adjustment. Simply present your original receipt while the item is offered at the lower price.

When I arrived home, Macy's offers a tell us what you think on their website which I used when the General Manager (Dana) contacted me with the speech about coupons.

This is an unfair business practice and do not hold to what's written on the receipt. Economically, there was at least at $50-$75 difference that was due me.

I just recently had an interview today and it went great! I just recently got out of high school and I'm looking for a job. During this interview today, I felt discrimination because she had told me they're looking for sales experience. I honestly responded, "No I don't." At the end of the interview she had told me that they're looking for sales experience. How can I have sales experience if they didn't give me chance? I'm a fast learner, and I felt humiliated because I felt as if I wasted my time. Thank you for your time.

I had a job interview at 10:30, 11-11-10. I arrived at 10:10am and was asked to walk around store until others arrived for interviews. I came back, there were six of us in the room; two were called outside the door then they were gone. A lady and a gentleman came in asked a few questions. Told us rate of pay was $7.25 if we had a problem with that, we said no. Then the lady turned to all of us and said you all are too late. We already hired someone.

Didn't seem fair to bring all us in there. I made my appointment the day before then to say, "We already hired." Why bring us in there? Then I get an email saying thank you for your interest in Macy's but my availability does not correspond with the days and hours needed for this position. I put down I can work any day and any hours. I think someone should keep an eye on how they are interacting with people. Thank you for your time.

I contacted Macy's customer service on Nov. 8th to go over my credit line. Due to no activity on account, Macy's has lowered my credit line from $1800 to $100. I was in hospital and medical treatments during that period. Only $100 to my name of credit at Macy's. I cannot shop there. Physical damage is my health. I would like to get new clothes to cheer me up and nice shoes to wear for walking.

Purchased a bed from Macy's. They decided to run two separate bills under the same account number. No matter who I spoke to, how many trips to the customer service desk in person or letters written, they continued to run two bills under one account. When I sent money on my account, they applied it to one bill only instead of splitting it. That meant that one bill always showed up as delinquent. They tried repeatedly to charge late payments even though the bill had been paid.

They closed my account due to "non-payment", yet after they closed it, I received a refund check of nearly $200.00! Needless to say, "Good riddance." I just purchased another new bed from a different vendor who seems to manage to do business without running their customers into the ground.

On Oct 15, my daughter and I purchased four pairs of shoes from your Macy's store in Tyler. I do not live in Tyler but 45 minutes away and I am not there often. At the time, the store offered 30% off if you bought 3 or more pair of shoes which we did. But I needed a size 6 in one shoe (Lifestride Delphino bronze) and they did not have it. The salesman said that I could get the 6 1/2 until some came in and then trade.

Also she printed a list of stores with the size I needed and said that I could order them but didn't offer to order them. I called the Town East Macy's and they did have them but not on sale now so with shipping, it would be over $63 and I paid only $31.49 + tax in Tyler. No way am I paying twice as much to have them shipped. I just checked with the Tyler store and another clerk just told me that it would be quite awhile before this shoe would come in although the clerk who sold me the shoes said it could be any time.

I am not pleased with the way this was handled at all. I buy as often as I can from Macy's when I am in the Tyler or Dallas area and I don't appreciate not being able to get what I need at the price that I originally paid. Most stores are very helpful in getting the product from another store for you if they do not have it in their store. I have had stores do this for me several times and some do not even charge shipping.

I just wanted you to know the circumstance and I am not pleased at all with the Macy's stores. Thank You.

California law allows a consumer to redeem for cash when the remaining balance on the gift card falls below $10. When I asked for cash back at this Macy's store, I was demanded to give them my driver's license. They entered my personal information on their system and also my phone number. They told me I had to surrender this personal information, so they know it is me and I also had to sign on their form. This is the only way I can get my $6 back from them. When I use gift card to make a purchase at Macy's, I surely need not give them my personal information. What is going on? I feel it is an invasion of privacy. I have asked for cash back from other stores and I have never been asked for my personal information. But Macy's headquarters said it is their store policy. Is it legal? I don't want my personal information entered unnecessarily on another business corporation, period.

When purchasing a new mattress set, I selected Macy's for their reputation of service and quality merchandise. I would have had better results from a discount mattress merchant. After just three years, the mattress sags so badly that I cannot comfortably sleep on it any longer. If it were just the appearance of the mattress, I could live with that. But the condition of this thing is so bad that I wake up with leg cramps and backaches. I have never had a mattress that wasn't satisfactory for at least seven years. I wouldn't even give this one away. It is useless. On top of that, the comforter I purchased at the same Macy's began to come apart at the seams within 18 months. I have honestly had better quality from Walmart. I will never shop at Macy's again.

I bought a floor display model rack by Calvin Klein. It was in good order and undamaged. I paid the clearance price and delivery charges to have it delivered to my home by Macys delivery truck.

When I received the rack, it had been damaged in four places by delivery people and the hardware (clips) to put glass shelves was missing. I immediately called the Peabody Macys Furniture and talked to Furniture manager Kamal, told him there was damage to the unit and the clips were missing. I took digital pics to show him next day. he was conveniently off and today on Oct 13, 2010, I showed him the pictures the damage and asked him either to take it back or take off delivery charges and compensate on the price of unit.

He went berserk and was foaming and frothing at the mouth and screaming at me. He got the clips and threw the package towards me like one throws a stone to a dog. He told me he will give only Macys money 50 dollars take it or leave it. I called the customer service, they could not do anything I was told I had taken the floor unit so it was as is.

I have pics before it was damages and after delivery. Never ever use Macys card or they will try to ruin your credit by reporting you as delinquent always use a mc visa or ax. Keep away from Macys pea body furniture for your own well being. Next time they might physically harm you.

Macy's will send your account into collection if you are one day overdue in your account. I found this out by accidentally missing a payment on a $35 balance in Sept. 2010. I did not receive a bill, so I did not remember to pay it.

I started receiving strange phone calls on my husband's cell phone, dozens in a row. I have never given out this number. I always give out our landline, so I am not sure how they obtained it. When we would answer, no one would be there. When we finally called the number back, we were told they were the collection agency (in India) for Macy's and I owed them $35!

Well I immediately paid, but continued to receive these harassing phone calls for days because the Internet payments take a few days to process. I cannot believe their behavior towards a loyal customer that had always paid off the balance every time I used the stupid card. I cancelled the account and will never shop there again. There pitiful attempt to outsource harassment of their customers is unacceptable. I'll go to Kohls or Younkers, they are nice to me!

My name is Mohit ** and my account number is **. I purchased jewellery worth $3834 using my Macy's card. Also, immediately after buying, I paid the full amount using my Bank of America debit card. Since my wife didn't like it, I returned it the next day. Now, since my Macy's card was fully paid, I am supposed to get my entire money back--$3834. It's been a month and I am trying to contact\follow up with Macy's. For some reason, I am hearing all different stories from Macy's customer service that the check is already issued, you should get it.

Today, when I called, they told me there was some problem, we have to issue again, etc. I am concerned since it's a huge amount and Macy's is not responding me back properly. Also, it's my money, which I have already paid using my debit card. Unfortunately, if I don't hear any response for another week, I will have to go to court.

I bought some jewelry at Macys. I tried to use my own credit card (not a Macys credit card) and the clerk talked me into getting a Macys credit card to obtain an additional 15% off the purchase. I stupidly bought into the offer, but never received the first bill from Macys, so I could pay it. Did receive the second bill with $40 or $50 worth of late charges, finance charges and assorted other charged. Well, now I see how they get their back in excess of the promised 15%. They delay the first billing so you have to pay all these absurd charges.

Talking to their billing reps in India is not only frustrating but impossible to resolve anything. They did give me some $1 and $4 credits, but I don't owe them anything. There is still a $14 balance on my bill which is part of the $29 late fee and all the monthly accumulating late fees and finance charges from the initial bill which I never received. I feel, I do not owe them anything since I promptly paid them for the jewelry in full as soon as I received the first and only bill.

In September, they wrote me saying there would be a credit, but none has shown up and when I called the Indian center they said, no, they would not give me any more credits because they already had when I first called. Now, they even reign on what they said in their letter. Is this any way to run a business. Over $40 or so they have lost my business which was worth more than $40 and all the hassle. I would like the remaining $14 dismissed. I do not owe it.

Caution: when the sales agent at Macy's asks if you'd like to instantly sign up for a credit card, be careful. What they don't ask is if you'd like to participate in their credit protection program that is automatically charged to your account.

Macy's telephone customer service in India was completely unhelpful in resolving this and disavowed any responsibility. The credit protection customer service indicated they "have no connection with Macy's" and initially refused to refund the fee. A supervisor eventually committed to the refund. I was told this charge only shows up on your bill when late payment occurs, so call Macy's directly if you want to ensure you are not enrolled in this program.

On August 6 2010, I purchased a few shirts from the Men's Dept. The first associate, Julie, tried to run my Visa card and could not, so she manually typed the credit card number. She seemed new and was not sure if the transaction went through or not so she went and got a second associate to re-scan the shirts one by one again, it's now 9:15 PM and the store closed at 9PM. I signed the electronic pad to accept the $210 charges.

On August 9, 2010 I logged into my Visa checking account to find out two charges went through. I called my banking institution and was informed that both charges for the same amount were put through by Macy's. Since Macy's billed me twice, I was advised by the bank to work it out with the store. I called the store and was told by the Macy's Rep to bring a copy of my statement showing the duplicate billing plus the receipt which I did. When I got to the store, Julie the first associate that scanned my shirts, was working in the Men's dept. She knew exactly what she done wrong when I showed her the receipt and online bank statement.

She quickly called the Manager on duty Ann Marie. Ann Marie spoke to me and collected the documents. I waited for a total of 45 minutes in the Men's check-out while she took the documentation to verify in the upper floor. She returned and said the first associate attempted to void the transaction and the second associate billed me for the $200+ amount however for some reason, the duplicate amount went through and it would take my bank approximately 7 business days to post/credit the amount back since Macy's is showing they voided the first transaction.

I have no idea what type of scam this is, but retailers can not keep $210 of someone's money for 7 days because they hire stupid employees that can't operate their system correctly. The right thing for Macy's to do was to credit me for the duplicate billing however, an Asian lady stepped up (without a Macy's name tag) trying to explain the same. Then I told them it's not right for a retail store such as Macy's to double bill their customers and then keep the money for 7 days. Suddenly a white Caucasian stepped up (also without a name tag) repeating things for a third time. He informed me if I was not happy with Macy's, then I could go ahead and file a fraud charge with my bank. I told him I did not think fraud was necessary since this was a duplicate billing in error.

I just wanted a credit for the duplicate billing so I could be on my way. The Asian lady is calling on her walkie talkie and now the Caucasian guy was also calling on his walkie talkie. Ann Marie was telling me they can not reverse the duplicate billing. So I told all three of them, I will file a fraud claim with my bank since Macy's was only authorized to bill me twice for the same shirts. The Caucasian guy was taunting me and saying it was not fraud. He was saying things like "we are done", "we are not having this conversation". I took my black card which my husband and I have been a black cardholder since 2005 spending an average of $2500-10000 per year with Macy's downtown out and I folded it in half.

Macy's has lost this customer for life since they are cheating their customers which is completely unethical. I backed up from the Men's register and went up to the first floor to leave the store. The Caucasian guy followed me on the escalator and outside to the parking lot as if I stole anything when in fact Macy's is the thief in this situation, they just stole $210 had I not logged on to check my account!

Shoppers beware of Macy's duplicate billing practice when you use your bank/credit cards. I know the economy is tough on most Americans but to have a national retailer steal is unacceptable. They should be ashamed and I will post up with my company of 1000 plus employees, plus I am getting ready to email this to friends and family so we should stay away from Macy's. Only go there if people are up to losing time, getting bad service, being mistreated and having your hard earned money stolen. So check your bank/credit card statements careful for those duplicate/miscellaneous billings from Macy's.

I went into the Macy's to visit the MAC counter already knowing what I was going to buy. At about 8:00 pm, there were two workers, and a lady asked for help and the lady looked like she really did not want to assist her. I asked the other associate for help on getting what I wanted, and she said she would help me in a bit. I waited around for five minutes while she did nothing, so I left. I did not get the products i desired.

I live in a city in which there is no Macy's store. I have been a customer of Macy's for years. Recently, I had traveled out of town and purchased a couple of items. The entire amount I owed on the card was $105.00.

When I got home, I went on line the day it was due to pay the bill. I figured I might have to pay a rush fee or something like that. The system would not allow me to make the same day payment with or without a rush fee. I went ahead and scheduled the payment (as a back-up), and attempted to make the payment by telephone. The system did not work and stated, I needed to call back during business hours.

I called back the following day and spoke to a customer service rep. in an effort not to be charged a late fee. I explained to her what happened, and she informed had I used "quick pay" vs. "check free" the payment would have gone through. She then explained to me that I could call back once the late fee has been added to my account and request it be removed.

I called back a few days later and was advised that they could remove only $15.00 of the late fee. I had made a hundred dollar payment, which left me with an approximate balance of $25.00. At that time, I was told that my previous limit of $2,000 had been reduced to $100.

Consistently raising my credit card rate. I make payments which makes it more difficult to meet payment. Now being harassed.

Beginning on Friday, July 23rd, my son Tim has been receiving 1-3 phone calls a day. When you pick up the phone, there is silence for a minute, then either an automated voice telling you to wait for a rep or a rep comes on the phone. They will only speak to Tim and call it a personal business matter. They gave me a phone number to give him to call. When you call the number, it states that it is Macy's and immediately asks for your Macy's card number. Because we are concerned about identity theft, he is not willing to just randomly hand out his account number to an unknown phone number.

Tim had a balance of $27 due on July 22nd. These calls began on July 23rd. They begin at 8:00 am in the morning and have continued every day since, including Saturday and Sunday, and it happens at least 3 times a day. Considering that the bill was only for $27 and less than a week past the due date, I think this is borderline harassment of a customer. If you tell them to stop calling, they begin doing it multiple times a day. I have contacted the FTC with the info about the phone number. I have written a letter to Macy's stating that if there is something further wrong with my son's account, they should send a notice or letter out first rather than be calling our house at 8:00 am on Saturday and Sunday. I think this is unheard of for a bill of $27 that was just due last Thursday.

I am writing to you to register my extreme displeasure with the way you have done your accounting for the Macys/Visa Card. I secured the card about nine months ago not realizing that it was basically two different accounts. This was not explained to me. For the first couple of times I paid my account by mail, but then in June I switched over to paying my account online. I set up the online payment protocol so I could just go in and quickly pay my bill, like I do with other bills I have.

Your system walked me through the process. I naturally assumed that when I brought up my account online, that what I owed would be clearly displayed in my account information. So earlier this month when I went online to pay my account, I brought up the account information, saw there was a zero balance and thought OK, I'm fine. The balance I owe will show up on next month's account information. Only to realize two weeks later when I started getting phone calls from MCCS that I had missed a payment.

When I talked to the first person on the phone, she did not indicate to me that I may have made an error and confused the accounts. She suggested that I pay online using the quick payment method. When I brought it up, it said my account balance was zero. Boy was I confused! How could it say that my balance was zero when she just told me that I owed $242? I then clicked on a different method of payment, the online method, and there was my balance of $242. Wait a minute, how can this be? One place says I owe zero and the other says I owe $242.

So for two hours I went back and checked my bank account, the past statements from Macys and finally realized that the account number in one place did not match the account number on the other. It was two separate accounts. Ridiculous! Exasperating! A huge time waster, not to mention feeling like I had just been taken advantage of!

When I signed up for this account, I did not sign up for two different accounts. I only wanted a Macys account. I'm not interested in a Visa account. I already have one, thank you very much. But OK, so if I only use it at Macys, no problem. But to set them up as two different accounts with two different numbers and have them not obviously show the account balances altogether in one place is deceptive, if not downright fraudulent! What a great way to collect late fees and not have the customer be any more the wiser. I feel like I have been duped and the good reputation of your company has been sullied in my eyes. I love shopping at Macys. Your customer service is wonderful. The sales personnel are friendly and helpful. I like the quality of your merchandise but I am just as happy to cut up this card and go to the other side of the mall and shop at Dillards with my regular Visa card and forget Macys and the headache you have caused me this afternoon.

The only redeeming factor in all of this was the very helpful, kind and understanding person I talked to in the credit department the second time. I called to verify that I was indeed understanding all of this correctly and to figure out what I needed to do to pay with the quick pay method because that was not obvious either. I could only see my zero balance for my Visa account. Silly me, how would I know that I had to use the pull down menu to see the other account? I didn't even know there was another account.

When Delores came on the phone she gave me her name. She was very calm, helpful and understanding. She explained to me that yes, I was right. There are two separate account numbers. She showed me how to use the pull down menu to find my Macys account number in the quick pay method. She refunded my late fee. Delores is your saving grace! I hope you treat her well and give her a raise because believe me, I was ready to take a hike. By the way, she was older and much more patient than the first representative I got who had no interest in trying to help me figure out the confusion I was experiencing. I don't remember he name and she may not have even given it to me.

I would appreciate it if you would change your practices and put the entire amount that is due on the accounts in one place for the customer to easily see. Separating the two accounts and hiding them with a pull down menu is confusing at best and just downright dishonest at worst. I'm fairly savvy with computers. What would people who are less savvy do? Why would you want to make this so difficult for your customers to see their balance? I needed an in-service from your credit department to figure it out and that was after I had spent two hours of my own time researching how in heaven's name your online information could show two different amounts on my account.

Delores told me that the clerks were supposed to explain this when the customer signs up for the account at the register. Seriously? The clerks are busy. They don't have time to stand there and explain to customers that they are getting two completely different accounts. And customers aren't ready to listen. They're concentrating on buying merchandise and adding up how much it costs. Get a clue!

This whole experience has made me think twice about using my Macys account. In the future, I may decide to only use my regular Visa account and be done with it. It's clear to me that it would be much easier to deal with and in the end save me a great deal of valuable time instead of trying to figure out how your very confusing system works. One account number, one place that lists the balance is way more helpful for the customer! And now that I remember, when I got the account in the first place, you tacked an extra $15 charge on my account for an account protection plan that I didn't want. I had to call and ask for that to be taken off.

Geez! Just be honest and keep it simple if you want to keep your customers coming back and using their Macys account. And if you want to keep this customer coming back and using her card, then making the website easier to use and being honest and clear with the way you display the information and charges will go a long way toward making sure I stay a Macys customer!

Their contact us' option leaves a lot to be desired. I honestly thought that they cared about what is going on with their customer's experience. I have a complaint with regard to their follow up services. I have an account with the company that has been in good standing for at least a decade. I missed one seven dollar payment and have received 12 phone calls to collect in 4 days. I owe a little over $200.00 on the account. I consider this as harassment especially after informing the Out of Country Collections Department personnel that weren't capable of pronouncing my name. This is itself offensive considering that our country is experiencing the lowest employment percentage since the depression and they can't be bothered to hire at least a personnel that can't pronounce my name in this country. I do not want to receive communications other than in writing after the 6th phone call. There is no option in their contact us' portion of their site that actually lets anyone to contact them. I consider this offensive and will no longer do business with them. I am sharing this information in every possible communicable way to all that will hear me.

Today, I was shopping in the juniors' section of your store and the music playing was Jay Z's "Forever Young". I understand that department has to keep the music contemporary, but the song was truly offensive. I'm a black patron of your store and all I hear is the word "N---" as I'm shopping. Who's responsible for editing these songs? To make matter worse, I was shopping with my six year old niece.

When I told your employees that I found the song offensive and inappropriate, I was told that they weren't responsible for the music. I spoke with the manager on duty (she gave me her name when we spoke) and she apologized. Her apologies alone did nothing and something needs to be done to rectify the situation. In retrospect, I should not have spent a dime, but I did. I'll think twice before spending my hard earned "N----" money the next time I shop at any Macy's store.

I had a balance due in March 2010; however, I had not received any statement from Macy's Credit Department since the day I did the transaction at Macy's store. When I called them and asked the reason why, the customer service assistant told me that they got the address which I never lived there in my life, and then I asked her to update my current address and transfered me to the credit department to find out what really happened.

Then, I talked to a manager of the credit department, he even told me that I was responsible for my balance I owned, and I explained to him that I never received any statement from them, so how I could make payment. He also raised his voice and kept telling me that I had to be responsible for it, and I told him that they also had to be responsible to send me the statement. While I was talking to him, I felt that I was treated as a **** in their eyes. That manager also pulled out the information of my parents who were not involved in this case; I told him that he was not allowed to do it, and he talked back to me that he had rights to do whatever he wanted.

When I said that if he tried to do it again, I would sue him; then he said he was sorry. What kind of customer service is it? What he was done violated to our privacy rights? I really don't know why Macy's allows its employees to do such a thing like that, and the way they treat their customers was ****. I was really upset with them. I will tell all my relatives to not buy anything from Macy's from now on. I hope that the Government will do something in order to stop them violate the rights of citizens, specially in this country, we are protected with lots of different laws.

Total cost : USD 45.21

Thanks.

Theses stores listed above allowed someone to purchase and open cards in my name without even contacting me. Futher more I've never had high priced purchases in my credit history so they should have called me before this fraud was allowed.

I think something needs to be done about the credit card fees Macy's is allowed to charge on their credit cards. I had a balance of $35 and was charged a $15 late fee. If I didn't pay the min of $25 I would be charged an additional $29. That would bring my balance to $80. More than double my original amt for being 2Months late. Also when I tried to pay over the phone they were going to charge $14.95. How can they get away with these kind of fees. I thought laws had been passed to stop this kind of raping of the american people. I fortunately can pay this amt. What about all those young people that they give these cards to without any employment checks. This is why America is in the shape it is in. Someone needs to look into these fees. This is horrific.

On 01/02/2010 my wife and I purchased a leather sofa and two matching recliners. We wrote a check for the full amount of $3582.36. After 30 days or so we got concerned that we have not heard anything about our furniture being delivered. My wife called Macy's and talked with a gentleman named George ** in which after going to the store to speak to him in person he seemed real concerned, almost like the money ad been taken. He called their customer service department to try and get us a refund.

Turns out if you write a check to Macy's, they contract with a company called Certegy to handle all their check transactions. After many more hours on the phone with these two companies Certegy says our check was returned. Our bank statements reflect no returned check but they do show the check being cashed the first week of February. We received a letter from Certegy dated 03/13/2010, stating they received the funds on 02/12/2010, and they were very sorry for the inconvenience this may have caused.

It is now April 22 and after even more hours on the phone trying to get our money refunded, just day before yesterday I talked with a very uncaring (Liz) with Certegy who said I have been approved for a refund by them. She told me our check was scheduled to be written by them on July 08, 2010!

This should be illegal! I have a receipt from Macy's, with my check number on it and the approval number they got when approving the check for $3586.36. On the receipt in bold letters it states "If the merchandise ordered by you is not delivered by the promised date Macy's must offer you the choice of (1) Canceling your order with a prompt full refund of any payments you have made. (2) Accepting delivery at a specified later date, or (3) Making a new selection of merchandise"

I also have a letter from Michelle **, Information Consultant, Customer Care Dept with Certegy Check Services, stating they have had my money since 02/12/2010. As well as my bank statements showing they cashed the check. At a time when consumer spending is down you would think that Macy's would be more concerned about the treatment of their customers. How does it take 6 months to get a refund?

I went to buy a kitchen pot and a cutting board; I ended up at the register having only one item because the other one was not on sale. First, she asked me to go back and put this item I didn't take in its place, can you believe this? What is her job, anyway? And she refuses to give me a shopping bag and told me that the shopping bags are for 2 items or more? She was very rude, they are hiring some **, not respectable people who love to help customers.

On April 10th 2010, I was shopping at Macy's dept. store entered into the elevator to proceed to the 2nd floor. The elevator jerked and did not move. I tried to use the phone in the elevator to call for help but the phone was out of order. I pushed the alarm button numerous times and after 35 minutes, a saleslady finally yelled to me that help was on the way. It was the fire dept. who saved me. They rushed me to emergency because the EMT stated I was having an anxiety attack and my blood pressure was high. I am 77 years old and have never had high blood pressure or an anxiety attack.

No manager or maintenance crew from Macy's was there to attend to my need. I believe it was a Macy's sales associate who called the fire dept. The elevator did not have an out of order sign and the sales associate had commented that the elevator was giving problems yesterday.

I placed an online order at Macys.com on Tuesday evening April 6, 2001. After printing my order I realized the sheet size was wrong. When I tried to change the size the website was under construction (down). I called the next morning and spent over an hour on the phone to no avail. The sheets aren't due to be shipped for two future days and no one can help.

I will receive the wrong size and have to return them. Valuable wasted time, aggravation and annoyance for an action that should be user friendly since online shopping is suppose to save time and be convenient, especially with a store so well know as Macy's and with their profit should provide user friendly sites.

This complaint is specifically about Macy's bedding warranty and replacement process. I have no complaint about the sales process or the warranty inspection process. I purchased a twin-sized mattress for my daughter on 2008.01.25. Simmons BeautyRest Adelanto Firm, with a 10 year warranty. We noticed it developed an indentation in the center of the bed and called warranty service, who sent out an inspector to assess the defect on 2010.03.16. He was a contractor from "Tri-State" and confirmed that it was a valid defect.

He called Macy's Comparable Bedding, relayed his findings, and connected me with a CSR. Over the phone, the CSR confirmed that the warranty is in effect and the bed will be replaced. We agreed on a delivery date of 2010.03.23, when Macy's would come and drop off the new replacement bed and pick up the old defective one. Late yesterday (2010.03.22), an automated system called to confirm a delivery window of 5-7pm. At 6:50, the delivery person called to confirm the "pick-up" address, and told me he had no bed to drop off; it was only a pick up. When I called Macy's customer service to ask about what happened, the CSR told me that they have no record of a replacement bed being ordered.

After speaking with several CSRs, including a supervisor, I found that there's nothing they can do for me tonight because the department that handles the exchanges (Comparable Bedding Department) is closed and will reopen tomorrow morning. This is an unacceptable level of customer service for a company the size and reputation as Macy's.

I've spent a total of over four hours over the past 16 days to make arrangements for this replacement and in my attempts to resolve it.

I've taken a vacation day today to wait for delivery. I'm submitting this complaint not in the hope of receiving any compensation, but just for documentation and as a heads up to make sure when dealing with Macy's Comparable Bedding Department to ask for SKUs, Sales Check Number, Exchange Number, and names of CSRs for your protection in case there are issues. I have many details of each of my phone calls, but I do not have the names of the first few individuals I spoke to so that this "error" cannot be properly traced back to an accountable party.

I pay my bills electronically each month. Payment is due by the 1st. Electronic payments are not allowed after the due date. Apparently, the electronic payment did not arrive until the 2nd. The company charged me a late fee and reduced my credit in half. In addition to the late fee, they have reduced my credit below the current balance which shows me over my limit. This could have a negative effect over how other credit card companies view my creditworthiness.

Like Lisa, in Milpitas, yet nearly 5 years later, and in So. Cal, I have experienced the same issue and then some. The Impulse manager, Sheista, and store manager, Christine, have refused to take back merchandise well within the allotted time allowed. One time I had removed the ticket (so as not to lose it) and Sheista accused me of wearing the clothes and returning them.

Another time I purchased a top at the Topanga store which was re-ticketed. When I looked at it in the natural sunlight, it was dirty and obviously returned after being worn. Once again Sheista refused the return this time claiming that I had to take the top back to the store where it was purchased.

Most recently, on March 3, I was denied an adjustment to my Macy's card for an additional 15% on sales merchandise purchased with the 10 day grace period. Like Lisa, in Milpitas, I called customer service and was told I was well within my rights to get the adjustment. I went to Topanga on March 4, and they made the adjustment with no questions asked.

Sadly, there is more. Since my complaints, going back awhile, I am sometimes watched and followed by associates in this store. On one occasion, (going back a year or more) there was a female associate (possibly security) actually peeking into my dressing room. This store is truly creepy and unfriendly. Go to Topanga or Woodland Hills and save yourself the grief.

I was asked to add on a credit card from this store as result of returning a Christmas gift to find something else if possible. Picked up the credit card and ended up with a fee from this company as result of having a zero balance. It is useless to consider anyone would want to pay a fee for a card to a store most do not find all that valuable begin with and even more crude to call and learn their operators are overseas and either playing music on hold while they research accounts and/or useless.

Think the stores should refrain from use of music in a business operation they may not have paid for use thereof and also believe if the store has local retail operations that they should have local - meaning United States - executive or phone operator operations. Most understand India is cheap, cheap, with regards to employees. However, paying a fee on a zero balance card to pay a cheap employee overseas seems useless.

I received my statement for next month and this is what is said: Previous balance $409.00, payments 0. I did make a payment one week late of $50.00 and my payments were about $35.00 a month, late fees charged $39.00, interest charged $11.00. Now, I thought they only could start charging these outrageous charges next month. They also raised my payment to $72.00 a month. Mind you, I have been a longtime customer of Macy's and only been late once or twice. Can they legally do this ahead of time?

I received my bill from Macy's. I had no previous balance but did charge $23.61 this month. The total new balance was for $25.61. Under the summary of account activity this included a "fees charged" of $2 total new balance $25.61. Then, underneath in a box, it states to avoid an initial interest charge, if you pay in full, your initial interest charge of $2 on your revolving account will be refunded on your next statement. What kind of a new scam is this!? I called, spoke to someone in India, which I think is wrong, could not understand her. I spoke to her supervisor who read the same thing blaming this on the new credit card law. I said to him that was not true.

I tried buying with my mom a LeSportSac bag that was marked off as reduced price on the tag and was recently posted as reduced price by an associate on the floor. So we went to check out and the associate put on new tag over the reduced price tag and instead of it being $20 something dollars, it came up to the original price of $38 and with tax, $41. We complained and there was a higher associate next to the associate who helped us and she walked off not even trying to help us so we called and made a complaint to the manager. They shouldn't be falsely advertising to customers.

This is regarding Macy's credit card. I have made one transaction in the month of October 2009 and I have paid the amount right away through my credit card. According to their record, I haven't paid this amount. I have sent them my bank credit card statement, but they didn't even look at it. And now, without asking me, they have contacted credit bureau that I haven't paid this amount to Macy's.

The amount is not so big but the kind of hassle I have to go through on a daily basis is ridiculous. I get a daily automated call from Macy's that I haven't paid the amount and I have to call them regularly to find out what they are up to. But apparently, no progress have been made so far. I don't know that you are the right person to ask for legal help in this case.

If you are not the right one, suggest me the right person to ask. According to their system, consumer is not allowed to use their credit card if they use Macy's card. This is their system which I am definitely not aware about and their employee did let me use my credit card. I have already done with payment dispute but it didn't result in anything.

I am in the US Navy, currently stationed in Afghanistan. Over the holidays, I received gift cards from family so that I could purchase civilian clothing for when I fly back to the US and have to out-process. I made an online purchase from Macys.com with a gift card. I am a platinum cardholder, which entitles me to free shipping on returns. When I received my order and the clothing didn't fit correctly, I opted to pay to ship it back priority mail (and had to insure it per directions on the return label). I asked for an exchange on a pair of jeans (especially because I had purchased it on sale, and with a gift card). I emailed them via their website and let them know I was stationed here and how I mailed back the package, and that I wanted to be sure it was an exchange, not just a return. I also wanted to know how they were going to credit me back the gift card.

They said they would issue me a new card and did not address the exchange part. Then I received an email that my return had been received and that I was getting a credit back for the return. I immediately emailed them and told them again my situation and that I wanted to be sure I was getting an exchange for the one pair of jeans, and I wanted to be sure they didn't send the reissued gift card to my Afghanistan address in case I was moved (possibly being moved to another base). Every email response I received from them told me to call the 800 number with more questions, despite the fact that I kept telling them I was in Afghanistan and couldn't call.

The last email I received today and said that the jeans were supposed to be exchanged (as marked correctly on the form); however, they accidentally already issued a credit and that I can call the 800 number to reorder or go online (and pay full price again). This has made me very angry and makes me not want to shop from them ever again. The email responses they keep sending me seem "canned" like they are being sent from a foreign country and are "cut and paste". I will bring my business elsewhere from now on, and tell all of my family, friends, and co-workers to do the same.

I ordered a Coach bag and Coach wallet online on Aug 22, 2008. I received the wrong bag and no wallet, I shipped the wrong bag back to Macy's, received full credit ($734.02) for bag and wallet, but when I was paying my Oct payment online, I saw a charge of $686. I called the customer service to find out why I was charged this amount and for the next several months, I was told by customer service reps that I will see credit back to my account the next period or at the most 2 months. I never received credit back so I send a letter to the CEO of Macy's on May 6, 2009 and included all my correspondence with Macy's regarding this issue.

I received a letter from Cathy ** stating that she is a representative of the Macy's Executive Office and my letter was forwarded to her for review and response. This letter was merely a response until further research. She then called and told me she decided they will not give me credit for the wrong bag I received and returned and they sent it back to me and that was last word. I then opened a dispute with Macy's Visa (I used for the purchase), I received a letter from Macy's credit telling me that I have to pay the amount and that they already contacted 3 credit corporation and I have to pay this amount.

My cousin and I entered the mall at 6:55 pm 5 minutes before closing on 01/01/10. The doors were open and there were many consumers shopping at this time. We proceeded to go up the escalator (my cousin and I)when Maria screamed "ladies the store is closing" we continue to walk to the Junior dept because consumers were still shopping. She continue screaming at us with no regards of providing customer services skills. We decide to leave due to the embarrassment we encountered.

While going down the escalator to exit the store Maria continued to harass us by shouting. Due to the outrage, my cousin and I began to debate with her about her unprofessional behavior. Maria literally got into my cousins face to argue about why we needed to leave the store. At this point, Maria called for "back-up" on her radio like we were criminals who had stolen items. To avoid further embarrassment, my cousin and I decided to leave the mall.

Like previously stated, the mall doors were open not locked. If someone was at the door and stated the mall was closing, I would not have been so outraged about her reaction. I am an African-American women. I have been a consumer of Macys for over 15. I believe race was an intricate part of her behavior. The next day 1/2/10, my cousin and I went back to the store to speak with the Manager. Yvonne S. offer 25% off of our purchase to compensate us. I feel this too was an insult to us. I do not feel a discount is sufficient enough. LaTonya and I was a victim of racial profiling and we would like action to be taken. I have worked customer service for many years. I never new management would be allowed to treat patrons in such away.

During Christmas holiday shopping I received the Macy's star rewards cards and went to Macy's to shop and feeling confident to save some money with my star reward cards, choosing something special for the special people in my life. I was just told that the star reward cards were not usable at the fragrance counter, spending almost $200.00 and couldn't use $25.00 off a $100.00 purchase, no star rewards. I felt like a fool for Christmas. I felt embarrassed and foolish. I'm very disappointed in Macy's.

I bought $75 headphones from that vending machine. When the box popped out, I pulled it out of the machine and noticed that it looked like it was bought and returned. There were all these dents and scratches on the box plus tape had been applied to hold it together. So naturally i found the Macys manager and he told me to call the phone # for returns/exchanges. Whats funny is himself told me this in a "good luck dealing with them" way, as he said other customers have claimed returns/exchanges take a MONTH!

Anyways, I get home, call the #. I wait on hold for 10 minutes before I get to speak to the first idiot. She listens to my story, and then says can I put you on hold for a brief moment, i say ok - she puts me on hold for honestly 15 minutes. Comes back on the phone and tells me that I will have to first fill out a "refund application" then they will contact me and INTERVIEW me about the return. Asking me questions about if i opened it, etc. Then if the person that contacts me is satisified with my response, I will be responsible for paying to ship it back.

Once it gets shipped back, they investigate the item over there and once again make a determination of weather or not you opened/used the item. If they feel like you did, then they will send back to you, no refund. I know all of this specifically because I was so amazed at how a huge company such as MACYS would essentially commit fraud against customers who get stuck with faulty equipment.

At that point when the rude and incompetent MACYS operator told me that i was basically being interrogated i told her that I wasnt going to waste my time and that my credit card company (AMEX) would be the one dealing with their shady. Put it this way, if you want to buy something from those electronic vending machines just know that you will never be able to return/exchange regardless of how broken it is.

Double cycle billing. Initial intrest charge included in current balance even when there has been a 0 previous balance. Deceptive billing. Current balance is not the true amount needed to pay in full, it includes an initial intrest charge, that in my case does not apply. Customer service refuses to acknowledge this fact. Double cycle billing is not allowed under new credit card laws.

I received big diamond earrings and a necklace from my children on Christmas. I took both back to the store to exchange them for something smaller. I found the display where the same products were located, checked the prices on back, and went back to exchange them.

Elaine, the clerk, took my gifts and the new earrings necklace. She asked my info and then handed me a gift certificate to repurchase the exchanges saying I had to pay an additional amount. I said that was ridiculous and to give me the original gifts back. She said she couldn't and I would have to take the gift card. I asked again for my gifts back and she started shouting at me.

I asked for the store manager and she said he was busy. I'm a teacher and I have never raised my voice like that woman - I was even a customer. Ugh! It was an embarrassing situation and I just kept asking for the manager while she continued to argue with me.

I went to another department and when I returned 2 department managers were waiting to explain why I couldn't exchange the earrings/necklace even though everything was priced the same and from the same display/signage. I finally just said I wanted my gifts back and Elaine continued to ignore me. After I raised my voice and said give them back, the department manager (Rich) handed them to me.

I have brought items from Macy's before, but never again. I'm teaching about the Boston Tea Party along with the idea of boycotting. I will certainly inject the Macy's situation as a modern example. This was all over a difference of $12. I was almost in tears that the clerk would not give the Christmas gifts from my children back. I called the store manager (Rich Routh) the next day and never received a call back.

I purchased an item that was on sale and brought the item back to Macys to exchange for the same item in a different color. The items were regular price and the sales associate told me I would have to pay the difference. Normally when you buy an item for a certain price , your exchange price stays the same. You should get the item for the amount you paid for it if you are exchanging the item.

i left the store today with nothing because i really was upset. when are these prices going to be reduced or maybe never. you would think you'd rather make it up in volume and be glad that people are still coming into your store! times are tough and we need a lot more help

Someone needt to mintor that kind of behavior.

I went online to order china from Macy's to be delivered by Christmas.The online service continued to refuse to take by security info on credit cards thought they are very valid. I went to the chat feature. The result was to call the number for online service. After almost 30 minutes I had a voice.

This was a very inexperienced person. I had to walk her through what I knew Macy's wanted because I had alread done the drill online. After 2 times of being put on hold, she tells me that Macy's comuters have gone down and she will call me back in ten minutes. No call 3 hours later. This gift is important to me. I want it settled now.

Beleive me, I will never use that store again. No wonder they are going down the tubes.

Behaving in a rude way to an honest customer is not what I expected from a Macy's store.

In Early November I ordered a couch for my home. I was told that it would be delivered the first or second week in December "with plently of time for the holidays" On December 5th I received a letter from Macy's stating that the couch was delayed because of an "unexpected delay with the delivery from the manufacturer"

On Dec 11th I called Macy's to get an update and was told it was delayed until Dec 30th. I told the representative that I needed it for the holidays and was informeed that unfortunality there was nothing that could be done. At this point I had no other choice but to cnacel the order. I was told a request for refund check was sent in and would have the funds in about 10 days . I asked to have an email sent and was told "that Macy's doesn't send emails.

My first thought was that Macy's can send an email when you bill is due so I was surprised by the response. I am waitng now for my refund and I will Never shop at Macy's and I will have my entire family cancel thier Macy charge cards. ( I have 5 brothers and two sisters plus many many cousins) So, I hope there half assed customer support was worth the loss of customers. I now have no furniture for the holdays and will have to pay extra to get something in time

I found a payment to Macys on my bank statment that I did not agree to. I called macys and they said that someone called me and got permission to make the payment over the phone. My wife and I never gave permission! Come to find out after some digging and talking to macys I was able to track down the day and time of the call. The call was made to an old number that we have going straight to voicemail. When I told them this they said they would investigate further. They found it was someone from india who did this but have not given me a name. I told them that person and their company is to be held resposible for this action.

bought sunbeam king size electric blanket,$120.00, It failed in less than 1 month. never again will I buy anything with the sunbeam name on it. Macys dept. store refused to take the blanket nor refund my money.

I worked for Macys for over a year and a half. I recently was just fired for doing a price adjustment over 3 months ago. I did not even realize that we were not allowed to return items and rebuy them at the lower cost after 10 days. Instead of giving me a warning, they immediatley fired me after drilling me for over an hour in a confined room like a prisoner. After an hour I just wanted out of the room because I was so hot and could not even think straight.

The security guy made me signed a document that I was costing the company money and that he was not making me signed it when he actually was because he would not let me leave. I did nothing wrong and he made me feel like a criminal. There are many employees who steel sales, give out coupons to customers and let people have there discounts and no one else has been fired. I was treated terribly.

I called a couple of days later because I wanted to get a copy of everything that he made me feel like I had to signed, and he informed me he could not give me that. I informed him that it was my signature and my right to have a copy of my file. He told me he would get back to me and I still have not received a copy or heard from him. I am frustrated! I lost a job unfairly without warning. They have cost me emotional grief over getting fired unfairly. I feel more people should have been fired and I was discriminated against because I was top sales and they want to hire lower wage people.

In this terrible economic problem all over the world. I decided to cheer me up and take advantage of the One Day Sale. I bought a memory card for my digital camera. I showed the flyer to clerk and was told that the one in picture were not available (panasonic) but other one will works same. I showed my camara and asked him if this card would works in my camars and he said Yes. So, I decided to buy 2.

Went outside and tried one in my device and it said that "memory card error/card locked!) I decided to came back inside and found out how can I get a new one because in return policy (printed in back of receipt) reads that a deffective product can be replace it. I wait for 15 min waiting in line to speak with a "customer service manager" Doug; he had an attitude already and spoke to me with a loud rude tone and said that card was ok and I should asked before (wich I DID to the clerk), and he start to treating me terrible and said that it was my foult and just walk away. He left for about 5 min.

I was just staring at him waiting for any explanation or something and he kept telling me that was my fault. I said if card is deffective they should replace it for a new one. He says NO because package is already open (how you can find out if an item us deffective if you no open the case and use or try it?) and then I asked if I can talk with somebody who can explain what's going on with return policy and why this kind of that they called "customer service" if they wasn't do any, contrary, at that point the agravation was getting higher. So he left, again, and after 15 min more.

Other associate came (Phill) and ask what was the situation and started to explain and he says that he WONT do anything about because card was open and when I tried to explained at him I was told that he doesn't know any situation going on and he has other client and that was fault that should asked clerck in first place (wich of course I did), and they called him and the clerk with a sarcastic smile told me that I should grow up and tell the truth. I was in complete shocked. And I asked him why he's calling me a lier? And he walked away!

The second "manager" Doug came oversnd told me too that I was a lier and have to star saying the truth and stop telling them lies. The other manager Phill came over again and left card in counter and said that nothing can be done because card was open. And walked away too. I was in tears at that moment and asked to Doug why they callede lier he said nobody did! I was there can't move complete shocked, couldn't breathe and in tears I asked why they doing this to me specially with the upcoming Holidays. I was so agravated that walk away and said Happy Holidays! Went out.

One of the most disgusting experiences in my life. And now Im writing this in my hospital bed because have to come to ER with problem at breath and possible something more serious. My advice: Do Not Macys at all. They dont honor discounts (they always find exclusions) and the Customer Service Does Not exist at all. It just a agravation killing system! And instead a happy shopping experience; you waste your time, walk away with your money down the drain or could ended up paying way more in Hospital bills that a $2 discount. Not Believing in Macy's anymore.

She called the on-duty manager (Latiffa Palmer), the manager asked how much the items totaled and then they were whispering to each other on the phone. I asked to speak to her in person. She came out and looked over the receipt and merchandise and told me that she couldn't verify the transaction. ?????

She was very rude to me and showed NO customer service skills at all. I went to Human Resources were she followed me to continue to yell at me. I told her she was discriminating against me. There were several employees sitting there.

I called another Macy's on 34th St. snd was told that what she was doing was against company policy. A manager from 34th St. even called her and she was rude to him and gave him the same "I can't verify" story.

Mr. Patrick White from 34th St. was SOOOO NIce and told me how to complain further about my experience. If the VP Store Manager Clarence Banks does not take back my return tomorrow then I will take this further contacting my lawyers and media regarding this matter.

In Macy's, I bought a pair of jeans and asked the cashier to put the receipt in the bag. When I went to return it, I just notice "merchant" printed on the receipt instead of "Levi". They could not find what that code stands for and the bar code on the jeans wouldn't scan either. I realized the original cashier must have the same problem, but it was right before store close, she made up something that matched the price. The manager decided "this is not a proof of purchase" and reminded me to read the receipt each time I buy something, that is to say from her own mouth "you can not trust Macy's". Also, she said "My manager won't come out to see you until next week."

Then, she began to swear infront of my wife, and I was aphauled. I could not believe this "Sarah" woul do that. Especially since my wife did in fact end up paying for like over 300 dollars worth of goods that day. I do not honestly know if I will ever be back- or even if I will allow my wife to shop their.

In my case I was trying to do a 0% interest balance transfer and although I have outstanding credit it appeared that I had overextended myself in credit cards. When asked to open a credit card by Department Stores make sure you ask if it is a Store Card or Visa/Master Card. It makes a BIG DIFFERENCE. Although your credit score can remain in good standing by paying on time it could appear that by opening these cards you are overextending yourself.

I have been TRYING to be satisfied with the 12-cup programmable coffeemaker I purchased about a yr. ago, but am writing to complain about the design of the pouring spout on this coffeemaker. It is IMPOSSIBLE to not spill out of the sides of the spout, as it is straight across instead of a V shaped spout. Have [they] corrected this design on current models, and are [they] willing to replace this carafe with a more suitable model? constant "spills", even when trying to fill the coffeemaker with water before starting to brew the coffee. Then spills with every cup. You can see why I am so frustrated, and tired of cleaning up the spills.

Ive been a store detective for Macy's for two years without my security license and the company knew it. And just recently they suspended me for not having it on Sept,29 09 and gave me a week to receive it. On Oct,6 09 I received all paperwork and submitted it and was still terminated from the company. The reason they said why i was terminated is because it took to long for me to receive my license when I took care of everything in the time frame they gave me. I would like to know what procedures I can take to solve this problem.

This did not cause economic damage just had me teary eyed. I'm a college student and I want to establish credit so it can be easier to take out student loans. And this just made me feel upset.

I called, requested the informtion and was told I'd be charged $6.00 and it would be sent in 30 days. Exactly 30 days later, it came, however it was the wrong receipt. I called back, they located the correct receipt and said they resend in 2 weeks.

I spend thousands of dollars expect to be treated fairly. I go to Macy's for quality product and expect to receive service.

In 2002 we purchased a very expensive king sized Chatham and Wells mattress (price $4000) from Strawbridge and Clothier. The store has gone out of business. The mattress, which is only 6 years old, has wells on each side where we usually sleep...it is like sleeping in a hammock. The bed has also developed "lumps" in the middle of the bed. We have rotated the mattress as the manufacturer . We did not save the sales receipt....we need to contace the manufacturer to resolve why this mattress has gone "bad" and to get it replaced. It is only six years old

A hotel collection mattress was purchased in March 2009, the mattress was defective on one side, it was indented and uncomfortable to sleep in. The said mattress was replaced with the same model in April 2009. This new mattress was very hard and uncomfortable to sleep in. I went to a salesperson in Macy's and I was told the mattress takes time to obtain a proper comfort level. The mattress purchased has a memory foam which the salesperson assured us that would contour to one's body but alas it does not. Due to my wife's sickness and a sister with lung cancer I was not able to contact Macy's regarding the defective mattress. A technician came to the house on 9/22/09, he said the mattress is indented 1 inch and it should be an 1 1/2" for it to be noted as defective. I received a letter denying me a return or exchange of the mattress. The mattress of five months shouldn't have an indentation of an 1". My wife is very sick and cannot sleep on the mattress. Macy's expects payments which I have been making but also expects me to keep a mattress which my wife cannot utilize. As a result she is in constant pain and goes to physical therapy from the pain she suffers due to the mattress.

They could care less. I was told there was nothing for them to do. I could go ahead and cancel a $4,000 furniture and mattress order. What company in their right mind, during these times, loses a sale of $4,000? I tell you who, IMCOMPETENT MACYS. If my credit report gets screwed, I'm suing this company.

When I get my newspaper, Chronicle Telegram of Elyria, Ohio 44035, I get your ad. or flyer, which ever you want to call it. You like to put perfume in it, so that it smells up my whole newspaper. I enjoy your store, and reading your ads. But for the last three weeks, you put perfume in it. Which causes me to have an asthma attack. How can I get your ads to stop putting these perfumes in the flyers?

Also I called the manager of this store in Elyria this morning, and he gave me the credit card line to call. They were very nice, and they gave me a number to call.There I got the operator, and she told me to ask for the cosmetic manager.I did that and the person who answered the phone, transfered me a phone that rang 20 times. No voice mail or anyone answering. This is why I'm writting you an email. I need the perfume to stop in my newspaper. And the newspaper said they can't just pull one newspaper out, and make sure it didn't have your ad in it.

I recently opened a Macy's Visa Credit Card account. I overlooked the first payment. After noticing the payment was overdue I sent the payment in electronically on August 27, 2009.

Since that time I have been constantly harassed by their collections department. For example, I have received 17 phone calls this past week after I have told them I had sent a payment in and after I had specifically requested that they not call during my work hours, which they have totally ignored. I have had an excellent credit history and am very disappointed in the way they treat their customers.

This months statement include a charge for $673.63 for accumulated finance charges. When I called I received a lot of double talk until I asked for a supervisor. The supervisor stated that the program under which I made the purchased was one where interest was free for the first 2 years. If not payed off by Aug 9, 2009 all the accumulated interest is chargeble. And that was explained at the time of purchase, and is on every statment. Well I have the current and it is not one it. They told me that it is on the last statement. I do not keep statements from the past.

On Saturday, July 25,2009 I and my sister were in store making a purchase. I left a pair of Burberry perscription sunglasses @ the counter with Launise (I did not get her last name). When we returned (less then 30 minutes) we spoke with Launise and asked her about the glasses. before we described the glasses Laurnise told us the shape and color of them and informed us she put them at one of the cash registers. When she looked for them she could not find them and informed us that a co-worker by the name of Valerie (last name was not given) asked her if they belonged to her.

Launise thought Valerie put them in her office because we followed her to the office to look for them. She did not find them. She told us Valerie had the glasses and called her at her home but her husband said she was not there. Launise assured us that Valerie took the glasses when we left the store the second time.

We spoke with managers and asst. managers as well as associates. We were told the workers are not suppose to take any items found in the store and they were never turned in to lost and found. Is it at all possible to review surveillance tapes because now Launise story has changed and all I want is my glasses back. I am a faithful shopper and credit card holder of store for many years and I would just like to have my glasses returned. They are 500 dollar glasses

It's a shame for the money they charge, and doesn't last a year.

I am contacting you for assistant; the Consumer Affairs to insure these harass phone calls to stop from MCCS. Please can you help me with this matter?

On 7/11/2009 I purchased a Nautica Mens shirt. After getting the shirt home I grabbed the shirt to take it out of the sack and felt something hard in my hand then suddenly felt a sharp poke on my finger I pulled my hand out of the sack and green ink and blood was all over my hands. The store clerk forgot to take the security clip off and it exploded in my hand as I grabbed the shirt.

After trying to wash off the ink to no avail and finger still bleeding my wife and I got back into the car and returned the shirt to the store and asked for a manager. The manager we spoke with (name is not legible)told us she was sorry. My wife asked her if she could tell us what cut my hand and if I needed to go get a tetnus shot she replied if you feel you need to. She then refunded the money and sent us on our way. I am a pharmacist and work with my hands all day. Having a cut on my finger and green ink all over my hands at work is unprofessional to say the least. The manager did not even try to make things right not even an offer of a gift card. This is what makes people go after law suits when a simple gesture could go so far.

I took my niece shopping for a graduation dress at Macy's on May 31, 2009. See saw a girl friend of her's my mother took in for a couple of months because she was having porblems in her household. She end up back home, and heard she was doing well On May 31, 2009 we ran into her in Macy's. We was happy to see that she had a job and got her self together. My nice pick out her drees I told her to give a minite I'm goint to try on some thing I wanted to buy. Later my youngest dauther who was with us came to me and said Pliar's friend brought the dress. I said ok that saveed me some money and that was nice of her. I told them to meet me back at the car that i had to use the restroom.

My daughter came to me and said sercurity took plair saying she stole the drees. She had the receipt looking like she purchased the drees but her friend actully didn't pay for the dress, making it seem like my neice stole the dress. the security associate that delt with the casse told me that if i looked at the stores policy that it states that my neice had to pay five times the amount of the dress because of the situation and she can go, but my neice didnt have $200 to give so i asked if i can pay it for her, helping her get out of the situation that she didnt know that she was getting into, and they said yes, even though i didnt have any thing to do with the situation at hand.

i paid the $200. at the end of eveything my niece still went to jail for 2 days. the next day i ended up going to buy my neice the dress again. when she went to court, the lawyer said that i didnt have to pay the $200 for her to get out because i didnt have anything to do with the situation. this brings me to ask you if i can get my $200 back because i didnt have to give it to them and they talked me into giving it to them anyway. what the security associate was saying really didnt make any sence to me but i looked at it as every store has a policy that they have to go by. now i'm out of $200 that i really didnt have to give and wish to get it back it a formal manner.

I was routed to Lynn only after repeatedly working with another associate by phone to attempt to find the item. This associate had a similarly offensive demeanor - she snapped at me when I asked what numbers I was supposed to have to make searching for the item easier, interrupted me (not just cut off sentences; she actually interrupted me when I was 2 words in to a question or sentence pretty close to every time I attempted to speak) and was extremely agitated. It was as if it wasn't her job to assist me. I remained calm and polite, hoping that would encourage the same in her, to no avail.

When I was handed off to Lynn, she was very exasperated with my call. The search for the dress wasn't straightforward; it would rely on her expertise and assistance, and she seemed to resent that effort. As if handling bridesmaid dresses (and the prospect that I might not be able to find the dress I need to be in this wedding!) weren't stressful enough! She was short with me, and snapped at my questions and attempts to be helpful.

She also told me she couldn't guarantee I'd get a call back on the dress and that it could be "a day, two days, three days, maybe more" before someone who "knew dresses" would be in and they'd probably have to handle my request. This took me aback - with "no guarantee" my call or my time would result in any help at all, I felt totally helpless and disoriented. The product wasn't listed online so my only hope was a helpful Macy's representative.

I repeatedly requested someone get back in touch with me and asked if alternatively I should call back and when. This seemed to motivate her. Later that day she called back to tell me she located the dress and identified that Alderwood might have it. However she'd not called to see if they carried the size or color I needed. She then called them to check the size, called me back and told me they didn't have it "so that's that..." and attempted to hang up. I had to stop her from hanging up and ask her if there was any other way I could find it at any of the other hundreds of macy's stores nationwide and have it shipped to me. She interrupted this question by saying she'd "have to call them - one by one" which she wasn't pleased about.

I just can't tell you how dissapointed and frustrated by this experience. The people I talked with were not only rude, they made me feel badly for having reached out to them at all, though their job is, presumably, to help customers find - and buy! - what they are looking for. And the fact that not one but all three of the people I spoke with seemed similarly disgruntled, rude and unhelpful was extremely dissappointing and angering as someone who expected nothing more than a smooth transaction. I don't think asking for polite and helpful assistance is asking too much - or any more than what the people at Nordstrom or other department stores might offer!

It was a simple purchase which became a result of a missing wallet. I spoke to the night manager and supervisor who were not the most kindess people. Then I spoke the store who was rude and did not care for the consumer.It only takes a minute to listen to a complaint and give a consumer an apology Wallet was found in houseware but money was taking out over $700 dollars,They did not allow me to contact to police and told me to leave the store.

On Sunday,May 24,I went online to pay the balance of my Macy's charge account.The balance came up as$69.59 which I paid.Because my printer is currently not working I copied the amount and confirmation code onto the paper bill. At that time I noticed that the balance due and the amount I paid were not the same.($68.55 on the paper bill).

No matter how I searched the Macy's site I could not find a reason for the discrepancy.I then called the Customer Service Department and was told by the automated service that my balance was $68.55 so I continued on until I spoke to a representative named Debbie.She told me this charge was for pending interest however the bill was paid in full 5 days before the due date.

After about a half hour going in circles on the Macy"s site with her I received no satisfactory explanation or breakdown of this extra charge.I was then promised a call by her on Tuesday,May 26 which as of this time, Wednesday, May27, has yet to come.While the amount taken was minimal,I cannot help but feel that this practice borders on criminal.

TO MACY'S CORPORATE EXECUTIVES: I would like any one of [them] to explain to me why Macy's bombards me with coupons, lures me into its stores, and then refuses to accept those coupons when I make purchases. This is a bait and switch scam which I will stop - singlehandedly if I must - once and for all. Yesterday, I went to the Pentagon City store in Arlington, VA with the intention of buying clothes for a teen. The only reason I went to Macy's was because my teen wanted certain brands and I had $25 savings on a purchase of $100 coupons.

At the cash register, I was informed that the $245 in purchases I was making did not qualify for the $25 coupon because only $90 of the total I was spending was "eligible" and counted towards the $100 needed before the discount would be applied. When I read the 14 lines of small print on the back of the coupon, I saw that everything but Macy's own brand labels are exempt from the savings coupon. Despite my protests no manger would override this deceptive policy.Later that same time, I had no choice but to buy a mattress/boxspring for a college student who needed delivery in NYC. Again, the $970 I was spending did not qualify for a $50 discount coupon because - silly me - mattresses are exempt, too.

In both departments of the store, sales associates told me how annoyed most customers are when they find out, as I did, that the 4-pack of coupons they tote around the store are absolutely worthless. Be on notice that, as a former manager with the Council of Better Business Bureaus and a U.S. Senate staff investigator, I will make it my full-time business to blast this all over the Internet and to blog about it. What an outrage!

I never run into this kind of false and misleading advertising at Nordstrom. When I receive gift certificates from Nordstrom I use them wherever, whenever, and on whatever I want. For that reason, I will never be a customer of Macy's again. When I have paid off the full-priced clothing and bedding I just charged, I never will set foot in one of [their] stores. My charge card has been cut up and [their]confederate coupons have been torn to confetti. Hope executives enjoy continued loss of customers.

Please let everyone you know that if they have a Macy's credit card, their interest may have increased to 26.99% in January. They did not send letters out to their customers. There was a note on the January 2009 bill that most customers probally missed. They have lost their minds. Their interest rate is higher than a title pawn.

macys is giving away this ridiculous camera after a purchase of cosmetic or fragarence. Camera is a useless - doesn't turn on. how is it digital you still have to look through it. no zoom, stores maybe 2 picts. what a ripoff. make a purchase of $60 or more, but the item that is given away useless, not working, macy's is losing crediability.

Went on line after that conversation and found it is in stock.
Called back at 3:15 and got someone from Missouri (Humana?) and she told me it 1) I'd only get one bowl because it is per order (not stated) she said it is implied !!! and that it is back ordered and I wouldn't get it for two months. Was put on hold twice to give me a confirmation number. This conversation was close to 40 minutes. This is the worst experience ever with any dept. store!!! I honestly believe that these people are trained in how to stall, and give you the run around.

Don't trust anything that says "bonus" with Macy's. You won't get it and if you do, you'll have to "suffer" for it.

My husband answered a call at my home (first one we have received) and I am in collection because Macys has been sending my statements to an unathorized address.. They put me in collection and have ruined my perfect credit rating!!! After my husband contacted me, I contacted them immediately (and spent 1/2 hour trying to get to talk to a person who asked me to hold)..

I fumed and am so upset that a comapny can defraud you in this way.. I always have paid this and all my bills in full and on time. Now my perfect credit score has been destroyed without any involvement by me.. I feel stabbed in the back and am so humilated and so upset that I intend to file legal action against this company. I did not authorize any address change. I have lived at the same address for five years and never requested a change in any way. Because they sent my last two months of statement to a bogus address my credit is destroyed. I have asked them to cancel my credit card and would like others to know that they should not deal with this company...

Credit history is damaged .. This impacts my grand children, my family and is totally illegal... I have been defrauded by this company and was aemotionally abused by the Customer Service rep that I talked to...

I took my Swiss army watch to the counter in Macys because we bought a warranty when we bought the watch. We thought it wasn't working because of the batery. That was in November 08. But as of today they still have the watch and said they send it to the Swiss Army company because it wasn't the battery but somethingelse.

It has been 5 month since them and they haven't returned the watch to me telling me that they don't know why it is taking so long. I need my watch back now. I don't want to wait any longer.My watch was less than a year when I took it to Macys for repair. Ive been talking with many of the ladys that work there without luck. I don't recomend anybody to buy any thing in Macys, I feel they are irresponsible and less the warraties the said if for peace of mind. Yeah right!

That watch cost near $ 500 dollars and I don't think is Ok they are keeping my watch for all this time. I dont have money to buy another one and any way I feel they stole my watch.

We purchase a Stearns & Foster king size bed & box springs with a 10 year warranty thru Kaufmanns Dept store in 6/04 and it is now 3/09 not even 5 years and the matress has sunk in 3 some areas to 1 1/2. We have been getting the run around from Macys who referred us to Sealy who makes the matresses for Stearns and foster and they referred us back to Stearns and Foster and now they stated it would take 10-15 weeks for answer from the inspector who gaves us the incorrect information... We paid over $2000 for the set and no one seems to honor the warranty and they are swamped with claims because they have so many which means made in America is not always better.

My home is kept super clean and the matress and box spring are so clean it looks like the day we bought it but the two places where my husband & I sleep are both sunk-in and we have spent more money at the chiropractor these pass few months to put our backs and necks back in place. even the inspector who came out to look at it also stated it really was bad because it seemed like no enough batting went in to make the matress and you could just tell by the view..

I had a very bad experience with Worry-No-More, a Macys affiliated warranty company (same company and phone number as Stainsafe by info on the web) regarding hand-tufted latex-backed rugs I purched from Macy's a few years ago. The latex has deteriorated from bacteria (a common problem I found by more Internet research) and has started emitting a foul, caustic stench, best described as burnt rubber. The pervasive and noxious fumes have finally led to repiratory distress and latyngitis for both my wife and me.

I first called Macy's customer service, and they were friendly and offered to contact the carpet vendor and get back in touch. After three months with no call back, I again called Macys and they directed me to discuss my problem with Worry-No-More since I purchased a warranty for $60.00 from them. As you might expect, they gave me the runaround and told me my claim would probably not be honored because there was an exclusion on hand-tufted rugs.

Of course, the sales person at Macy's didn't tell me that when we made the purchase. I asked the rep who the CEO of Worry-No-More was, but he replied that he was not required to furnish that information because it was not a publicly traded company. I told that was fine, i'd find out when my son, an attorney, filed suit against them, and also contacted the State Attorned General of Florida and the Federal Environmental Protection Agency. He was unfazed, since its obviously a routine threat for Worry-No-More.

I just happened to find this website as I move forward to make good on my threat. Macy's and Worry-No-More are a toxic combo. I am telling everyone I know to stay clear of this unscrupulous scamming duo. Any thoughts on this would be appreciated. Economic inpact would be approximately $1000.00 The health-related impact is severe and by now chronic.

The Boulder Colorado Macy's cosmetics manager Julia ( i think that is her name), a thin old woman with dark grey hair - ia a very rude and agressive person. She insulted me when she assumed i was doing a wrong thing. I did nothing wrong. She was rude again today, and i will never ever shop in boulder macys again. There are never any customers there and i think this very bad service there is famous around town. Negative emotions = less sales. thanks

What happened was that on december 19,2008, i was shopping with one of my friends for a party that we where going to head out to that night. i found the perfect dress! I tried it on, and picked out the shoes for it. Everything was perfect untill i got home and started getting ready, i put on the dress and noticed that on the hip area on the side there was a rip. Only an hour has passed by so i decided to go back to macys and exchange it with another one.

When i got there, i went to the customer service. As soon as i got there i told the lady, hi i was here an hour ago buying a dress and when i got home i noticed that theres a rip on the side. The cashier lady was there just staring at me with such anger. Then she was like, well thats to bad you should have noticed it when you bought it, and then i was like ok ma'am well i really didnt untill now, so can i please exchange it? That lady looked at me and gave me this big attitude and so, no we cant do that, we dont do exchanges or money back unless you have a reciept.

In that second i reached in my bag and pulled it out. Here it is, i told the cashier lady. She just kept saying no that she cant do that. i just looked at her and said, number one who do you think you are tslking to a customer that way with that tone, and number two i want to talk with the head manager here because you are being very unpolite and your not doing your job rite and talking to customers like your supposed to! As soon as i approched her, she backed away and said sorry, and called the head store manager. At the end of the day, i got my money back, and she got terminated from Macys.

spirt master card, sold a credit ,to my boyfriend , using my email for the sale, my boyfriend can not use or take advantage of said super sales, because , said e-mail is in my name, Master Card sold a miss leading agreement to my boyfriend using me and my personal e-mail this is froud Master card is not alowing the customer to take full advantage of the credit card and sold the card froudulenly!!!!

was not able to take advantage of the GREAT SALeS !!! and is still charged for the Card !!!!I AM tired of out sorRsing!!!!!

I had purchased a sofa bed from Macy's exactly 2 years ago. I also purchased the protection plan for this couch. When you sit on the couch, you sink into it. I called there service department and set up an appointment for someone to come and look at the couch. A technician came and told my wife to put plywood under the cushion (on top of the bed) to keep it from sinking. That is completely unacceptable for a couch that is new.

I called the service department again to let them know what the technician said and they said there was nothing they could do because the cushions of the couch were no longer covered under the protection plan I had purchased (cushions are apparently only covered for two years). The initial phone call was made within the two year period. Macy's claims that the tech said the cushions are sinking but it is not a manufacturers default on top of the fact that now it is over two years so purchasing the protection plan for the couch is useless.

I purchased two couches from them, coffee and end table, and an entertainment unit. Spent alot of money with them and am very very angry with there service. I do not know what else to do. I want everyone to know that there protection plans are a scam to get money from you and not give you anything in return.

I made a payment to my Macy's store account on 2/23/2009 for what I thought was $42.85. It turned out that I had accidentally entered in $4,285.00 instead. This payment to Macy's clearned my bank account and has left me with a negative balance. I called my bank to stop the payment, and since it was made through a third party site, there was nothing they could do to stop it. I contacted the third party, and they could do nothing. When the payment cleared my account, I dd not have the funds in my account, but my bank still let the payment go through. I contacted Macy's to tell them about the problem, and they told me to fax over proof that it had cleared and they would send out a refund. I was told something different everytime I called.

This went on for two weeks. Each time I called, I spoke to a different supervisor who told me to fax in proof and it would be taken care of. Each time my fax was either not received, or I was told I would have to wait longer to ensure that the money was indeed received by Macy's. This transaction occured on Feb 23, 2009 and today, March 18th, I still have not received my refund. I am absolutely furious and I can never get a straight answer out of anyone at Macy's. I was told a check would be regular mailed to me on March 10th, 2009. I still have not received it!

Ihave had a negative balance of over $3,000.00 in my current bank account. I have not been able to use that account. I was charged over $125.00 in NSF fees and the bank woudl not dismiss them. I feel like Macy's has been playing with me this entire time and has been holding my money ransom!

I have shopped and had a credit card with Macy's for years. I have for the last year or so paid the card online. In February I lost computer service for a bit before they came out and fixed the problem. Anyway, I was without my computer around the time my bill for Macy's was due, and unfortuneatly I simply forgot during the hoopla about it anyway! My bill was due the 22nd. Macy's started calling on the 24th. Now, I've not ever (well maybe once) in many years with them. They harrassed me. It was crazy. Made me feel like a criminal!!

I paid it online as soon as my computer was up, like the NEXT DAY after they started. They continued to call 4 or 5 times after the bill was paid. To top it off, not one of them spoke english well enough for me to understand much. Just enough to know they were determined! It was embarrassing. I'll never shop there again. I intend to write to the corporate office and send in the cut up Macy's card as well.

I received a call from mccs (claiming to be a collection agency) (d. olsen) telling me that my Macy's store card was 3 months behind. I assured him that all my bills have been paid. he began to get very short and nasty with me. My husband got on the phone, because he pays the bills online and he was trying to explain to the gentelman he was looking at our account online and everything showed paid and cleared. David proceeded to hang up on my husband. I became worried that maybe this was a scam.

I called Macy's customer service, a rep C. Dugan answered and I asked to speak directly with a supervisor. C. kept telling me he could fix the problem, however I asked for a supervisor. B. Foster was put on the phone and I explained my issue he apoligized and noticed that I had two different accounts. I explained no I have just a macy's visa. He explained that when I use my visa with macy's its billed to the store account and when I use the card which is a visa at other stores it goes under a bill for just the charges other than at a macy's. When my husband set up the online payment he and I did not realize even though I'm using one card there are two different account numbers on the bills one for the store and one for the visa.

In the end I had a large credit on my visa and was behind on the store card. I was only behind by a couple of days not 3 months like D. from mccs suggested. The supervisor from macys adjusted the amounts. I had no clue that Macys uses this practice and I am sure there are others that have no clue either. I tried to make it easier on me, on macy's and on the environment by paying online. I was disapointed because I have been with macys for atleast 10 years never was I late or did not pay. I belive out of a courtesy for being such a model card holder that macy's billing dept would call me and ask if theres a problem or they would have noticed the switch from mailing in my payment to online, but no one bothered to check.

I canceled my card with macys that day as well as my husband. There was no reason to have someone call and harass us like that. My husband and I are some of the few left that have excellent credit and did not appreciate being treated otherwise. I am not to blame for the financial troubles of others and should no be treated this way. The damaged was not physical or econimic just mental. I felt like I was discriminated against, because of the current events in the world.

Macy's in Brookdale is going out of Business and All items on sale 30-50%. During the same period other locations of Macy have sale going upto 80% plus 10-15% off if we use the Macy's card.

ordered furniture, delivered wrong, sent back, lost order, delivered wrong again, when it finally arrived; the dimensions were wrong. when they went to reorder the furniture because of their mistake, they wanted me to pay a deposit again! i returned all furniture and am trying to get all credits promised to me in writing.

I am still working on getting my complete credit. their customer service reps don't have voice mail so you can never get the same person or leave a message. i am worried about my credit as i do not intend on paying.

Purchased a man's ring through Macy.com, when it was received it was not as nice as picture and really not good quality. My Husband and I went to Macy's at The Woodlands Mall, The Woodland, TX near us to return or exchange. The jewelry dept refused to do this so we went to Customer Service which also refused even though our receipt said that we could return or exchange AT ANY STORE. We were told that it is store policy VERY RUDELy.

I have been a Foley's customer since the 1980 and a previous and current Macy's very good customer but NO LONGER, if this is how Macy's treats customers my business goes where they have GOOD CUSTOMER SERVICE.

I have to mail the item back and wait on a refund. Plus I may have purchased

another ring from Macy's but I am currently looking in other stores.

I was at this macys on feb 8 at 3:30pm. I wanted to purchase a shirt with my macys card. I was asked for my drivers license, which I then provided. I did not question this as this is usually done for ID verification. The cashier then typed in all my info into the system. She then asked for my social security number. I told her I did not want to provide that. She then told me she cannot ring me up. Is this legal? I then left the store without making any purchase. She also did this to the customer ahead of me.

I was in Macy's in Queens Center Mall today 1/22/09 where I found out about cosmetics giveaway because of the lawsuit. I stand on line for 20 min. outside in the cold and when I got to the counter this lady Heidi with a red tag-manager yield at me to get out of the line because she said I was there too many times. I was stunned and I tried to explain that she must have me confused with somebody else because I just got to the counter for the first time. At this time she started to yell even louder that she saw me on line many times, embarrassing me in front of whole store.

When I insisted on seeing her supervisor she told me it was impossible, she would not give me his name or a phone number. I found out his name is Paul (nobody knew his last name). Finally, after I got very upset and somebody else suggested that I go get a product and get out of there, Heidi shoved some box of cream at me and told me to never come back. I understand that she could be confused about seeing me earlier but it does not give her a right to treat me like dirt on the bottom of her shoes, especially that she has been incorrect about me being on line many times.

I spoke with a lady at the executive office S. B. Gubba-executive assistant who told me that she will speak with Heidi, but I doubt it will happen. there was supposed to be another manager who is Heidi's supervisor H. Elmattany(I am not sure, very difficult to get her name) but she is on vacation for the next two weeks. I have been very upset with the way I was treated by Heidi, I have almost cried in the middle of [their] store. what has also upset me was that nobody from the staff or other managers was willing to help me.

I came into some money and decide that it was time for new bed after shopping around and checking out prices and the quality. I went to macy's and bought a pillow top bed. After a while my bed seam began to come aloose around the bed to make a long story short macy's told me in a letter if i cleaned the mattress they would repair it. Being that the mattress was defected in the first place i didnt bother to get it clean just gave up on doing business with macy's period.

In November I purchased Clinique product from my local Macy's Clinique counter. I made my purchase over the phone with much hassle from Wendy. When I arrived to pick up my order it was no where to be found. I repurchased my order using my Debit card as payment with another associate.

On January 08, 2009, I decided I would give Macy's another chance. I called to place another phone order for pick up(I have 2 children under 3). Wendy answered the phone. She explained they were no longer going to call me about pre-sale for gift because I left without purchasing any product but stole a Clinique bonus gift. I still have a small amount of all product purchased that day and am absolutely shocked appalled regarding this accusation.

I informed their manager,Brian,of the incident but he informed me he was a new manager and didn't feel he could do a lot about the situation being he has only been employed with Macy's about two months. I am not happy with this result as I would like to return to the ACCOMMODATING Macy's I have always known. Thank You.

I purchased a dress for my daughter around November 24. She saleswoman had me open a charge account so I would get a discount. By the week after Christmas, I had not received a paper bill. I called Macys and was told that I was not late - that my charge had just missed the cut-off and I would receive a December bill any day. The next day I began receiving harrassing calls from Macys Collections. I ignored the calls, believing that what I was just told was accurate.

On New Year's day (now 5 weeks after buying the dress and still not having been billed for the dress), I finally determined to take the call. The woman was insistent that my account was overdue and I needed to pay. I explained that I would pay, as soon as I was BILLED. She said she would send a bill to me. On January 5, I received a bill for October. A month before I even had an account. The balance due was $0.00. Meanwhile, my husband had our credit reports run on December 30th and my credit showed an unpaid Macys bill.

I called Macys again today (1/7/09) regarding the incorrect bill. I was denied my request to speak to a supervisor and had a condescending woman tell me that my account was past due, but as a courtesy, she would remove the finance charge. I have never been so disappointed with a company as Macys.

My impeccable credit has now been altered because of this. I pay my credit cards off in full each month and resent that I now have a blemish on my credit for not paying a bill that I was never sent. I will NEVER shop Macys again and have been quite vocal about my experience on public forums.

We purchased a 3 piece sectional sofa from Macys in February of 2008. The sofa was deemed to be defective by Macys approx 6 months later, after the leather faded. We were happy to take a replacement sofa but the sofa was discontinued by the manufacturer. Macys argued that we should just order a new one online. We were unwilling to order furniture on the computer since it would be hard to know what it looked like in person.

So Macys picked up the sofa in November and told us they would issue us a check for the merchandise and we would receive it within 7-10 days. Also, they refused to credit us the original delivery fee of $115 even thought it was through no fault of ours that the sofa was defective. We followed up a few weeks later with Macys and was told a check was sent to us and we would be getting it shortly.

Several calls were made to Macys customer service after that and finally today, December 30 we called again and found out that a check was never issued because we had closed our Macys account after feeling that we no longer wanted to do business with this store. Every customer service person we spoke to was rude, and seemed to be untrained as to proper procedure. We feel it is unfair for us to not be reimbursed the initial delivery charge of $115 since the sofa was discontinued and was defective from the start.

Sales associate Walter. He was very nice expaining to me if that ring does not fit to my wife I could exchange with another size paying a fee. What he did not mention at all was that I could not returne it. So my wife did not like that ring and I went to returne but Walter said that I could not do it.I called the manager and he said same words. I can not force my wife to ware that ring.

received a serving set for thanksgiving from my daughter, retruned it unused with receipt to the local store. the item was purchased for $60, they gave me a return of $40, as they immidiately reduced the prices on dinnerware after the holiday, it this legal

I recently made two separate purchases as Christmas gifts for my cousin. Unfortunately he did not like the gifts so I told him to take them back to Macy's. Now when I made the purchase, I specifically asked for a gift receipt and they told me that they do not give them out. I was assured that their system will track the transaction by the tags on the clothing. So my cousin goes to return the items and the offer him $89.99 for the leather jacket when I paid $135.99. They told him to bring the receipt or he can only have the lesser amount.

My cousin comes back to me for the receipt and then they gave him a hassle about the second item saying it was not coming up in their system so they accused him of trying to return merchandise that was purchased over six months prior. I assure you that the purchase was the same day as the return. In fact, the purchase was within hours of the return. Well my cousin at this point was pretty offended and brought the gifts back to me andtold me that I should just return the items myself, stating it was too upsetting an experience. So I went back to the Bay Fair Macy's where I made the purchasesand got full credit.

My concern is that Macy's will not give a gift receipt, and without one they refer to their policy of refunding the lowest price the item was sold in the last 180 days. SCAM!! They have no right to cause a receipt-less situation and then try to take a cut out of my gift to my cousin. Please investigate as I believe people are being taken advantage of everyday.

I had opened a protection plan up the monthly charges would show up on my Macy's charge. I added this on myself. Macy's took upon their selves to cancel my plan with not making me aware or getting my permission. I would like to get to the bottom of this so this problem can be resolved. I have recording where representatives have called my home from Macy's and Credit Pro and they both said that Macy's cancelled my plan.

I paid my Macy's bill online. The total due was different from the mailed statement. After emailing them I got a response telling me that their was a provisional fee assessed if the bill was not paid in full. However, there was no indication on the online statement that there were any other fees. Just a total and the date due.

After taking a close look at my mailed statement I see that they indicated that a provisional fee would be added if the balance was not paid in full. However, the method of calculating the bill is different from the online statement. However, Macy's did not factor in the provisional fee into the mailed statement as they have done in the online statement.

Question: what if a person chooses to only receive the online statement and not the mailed statement? He/she would never know a provisional fee was being assesed, because the online statement does not state that the provisional fee is assessed.

The cosequences are economic. Macy's is charging me for something and I had no idea what it was for.

I pay off a Macy's credit card in 2004. They still calling me on this bill. i have a copy of the check to them and everything

my blood preasure when up.

I have a Macys credit card, which I use only occasionally. I went shopping there yesterday, over the Thanksgiving holiday, and made several purchases, amounting to around $200.00. While there, I also paid my previous credit card balance in full, which was only about $33.00. When I looked at my Macys statement upon arriving home, I was SHOCKED to see this written on the statement: A finance charge in the amount of $1.00 will be added to your revolving account balance if you choose to pay less than the full balance by your due date. If that happens, the actual ANNUAL PERCENTAGE RATE charged on that account is 51.84%.

There were many folks doing their Christmas shopping while I was there and I'm sure they will also be shocked to discover that they have to pay for their purchases IN FULL or their interest payment will go to just under 52%...this is absolutely ridiculous, especially in these troubling financial times. Isn't there someone who regulates this type of thing?

was hired part-time at Macy's, went to the training class for seven hours. Then was told my position started the following week. Few days later I called for my schedule, was given the run around again. Was told I'd be called with my hours and days for work. Weeks later no call, this company has all my personal info, I have not been paid for my training class. This is how [they] run a business? It's a little suspect and shady if you ask me. This company needs to be held accountable. Did I mention I'm a black female with a disability (kidney failure), makes you wonder if they just wanted the tax credit, with no intentions of giving me any hours to work.

The salesperson was very nice and tried to help but Macy's computer system has problems and is not accurate.The shipping date kept changing. She lost the sale because it would not arrive to after Christman Jan 2009 to be exact. It was not her fault but the fault of the corporation which has clearly gone down in customer service and satisfaction.

Most sales persons do not have knowledge on delivery status. Its unclear and they are clueless to the fact that some rural routes only deliver once a week. They dont tell you this so if the day falls on a holiday like Christmas it gets pushed back a week which is New Years then pushed back another week. They deliver to the next town which is a few miles away every day. The system is flawed.

I bought an $80 gold chain while I was on vacation. Now the clasp has turned black and the whole chain has darkened.

I am very disappointed with Macy's as I thought they handled quality merchandise. I would like to return this and either get an exchange or a refund.

I have been shopping recently for new shoes due to a medical condition in my feet that causes me daily pain. Having located an appropriate pair at my local Macy's I was excited to order them. However they did not have my size at their store but could have one pair sent from another store! Great! They have an offer on right now for card holders to receive 20% off their shoes and get free shipping from the other store, bonus! I said sign me up as I would not normally be able to afford these shoes but with the discount I could.

They were unable to complete the order at the store as they required me to call the credit company to get my new account number. I found the people I dealt with at the credit company completely difficult to work with as they completely refused to give me MY ACCOUNT NUMBER! They said that I have to wait until I get the card in the mail! But then I can't get the shoes at the discounted price. IT IS MY NUMBER! WHY CAN'T I HAVE IT?

On Saturday, September 13, 2008 I ordered an Aliza Push Back Recliner from Macy's Online. The chair was scheduled to be delivered on Thursday, 9-18 to my home. I called the number above on Wednesday, September 17, 2008 to ask what time the chair would be delivered. I was told that all deliveries in Texas had been cancelled due to hurricane Ike having struck the Gulf Coast. I explained to the clerk, (name unknown) that I did not live in the affected area, and that no one had contacted me to let me know that my chair would not be delivered.

Since I had had foot surgery two weeks ago, I needed the chair to assist my recovery. She apologized and said that she would send a business email to see if anything could be done. When I didn't hear anything about the chair, I called again on Thursday, 9-18-08 and was told that no deliveries were scheduled as inventory had been scheduled at the warehouse. I could possibly be scheduled for delivery in a week! Since that was an unacceptable delivery arrangement, I am cancelling the order. As a Macy's customer for twenty plus years, I am very dissatisfied with their service.

Sept. 5, 2008 I called the make up counter and attempted to place an order for Beautiful Bath Powder and Body Creme. This required 22 minutes due to the inability of the sales person to process the information. I was patient and explained in detail I did want the box of powder and the jar of cream. The sales clerk asked that I hold while she made certain both items were available; I waited and she eventually returned to the phone and said they were in stock. I provided my credit card number-details of the products desired was stated 3 times and I told the individual, with whom I spoke I would pick the order up at the counter. A free gift was available and I was requested to provide my preference of serum and color of lipstick. I did this.

Friday evening, September 5, 2008 I arrived to retrieve the order. Becky was at the counter but was unable to find the order in the area it was expected to in. She eventually found 2 items with my name taped to the top, with my credit card number written on attached paper in the display area. I complained to Becky about the extended time I spent with sales clerk during the phone call and, once again, reiterated what my purchase was to be. She nodded and suggested I ask for her in all future calls.No gift was with the items, but the requested colors and serum were noted.

I felt the credit card may have been compromised due to the method and placement of information and storage but Becky assured me this was not the case. She secured the gift, the purchases and I paid, and took the parcel home.

Upon arrival home i discovered I did not have the body cream but the body lotion, thus, another trip to Macy's was necessitated. I returned to the counter September 6, 2008 and returned the lotion, with a receipt of purchase and explained to a different salesperson what had occured, detailing that I desired a jar of body cream. She returned with a tube of body cream and I told her I had that product, which I use for travel. I desired a jar for home use.a FEW SECONDS LATER SHE STATED THAT PRODUCT WAS NOT AVAILABLE.I REQUESTED MY CREDIT CARD BE CREDITED, WHICH SHE DID IMMEDIATELY.

I have used Estee products for 30 years but will discontinue their use as soon as my existing supply is exhausted.Time is too valuable, and fuel too expensive, to attempt to purhcase a product that requires such stressful effort.

Drive time is 30 minutes round trip, my car, a Mercedes Benz, requires high test gasoline @3.90 per gallon and, as an economic development consultant, my hourly rate is $102. per hour, plus out of pocket expenses. The cost of cosmetics is great when lack of provider capacity ,of this type and kind, is encountered.

I have been a card holder ever since Macys opened this store (Johnson City, NY) My last statement has a new transaction charge of $25.00 + a finance charge. The finance charge is correct, I am a little late with my payment this month as we were on vacation. What is this $25.oo charge?

I want this taken off my account or I will never shop in [their] store again! Hopefully this was a mistake.

I bought the long, 4 slot toaster. I had it approximately 1 month and one side stopped toasting on one side of the bread. I cleaned it out and when I did I saw a piece of plastic had broken off in the toating area. I couldn't remove it so it was still in it when I returned it to Macy's. They were extremely cordial about the return but told me they were not carrying them in the store any longer but that I could obtain one online, which I promptly did along with the blender/food processor.

After reading all these people's complaints and the dismal quality of assistance they obtained from Cuisinart I am terribly upset. I think when UPS brings it I will tell them to return to sender. All my kitchen countertop appliances are red and they seem to be the only company that carries a complete line.

Smal piece of plastic broke off inside toasting unti. One side toasted perfectly while the other side only toasted on one side.

I purchased $184 dollars worth of merchandise and paid $100 with a giftcard and $84 on my visa. I went back and returned $90 worth of items and the clerk informed me that since I used a giftcard they had to give me a refund on a store giftcard. I asked if I could get $84 on my visa and the rest of a giftcard and I was told no initially. After talking to a manger I did get the refund on my visa and the balance on a giftcard. However I am trying to see if there is any california law that states retailers can do this?

I then called the 800 number they provided and was given the same response so I said cancel my order - I only made it yesterday to which they replied - we can't cancel. It's been sent to the warehouse. I thought all persons had the right to cancel an order within a 24 hour period. I figured I would cancel and then reorder or go to the store and make 4 separate purchase plus a little extra to make it $150 in order to get 8 bowls. I believe their advertisement is misleading at best and would like to know what recourse I have regarding cancelling my order. Can someone give me advice in this regard? I would very much appreciate any info you can provide. PS - worst customer Service I ever received.

My mother and I ordered an entertainment center in June which was supposed to arrive by Mid-July - when we called July 21st we were told it would not be in the warehouse until August 23rd - when we spoke to our sales rep a few days later he told us it would not be in until September 5th and we would then have to wait 2 weeks for delivery.

I tried to get the manufacturer's name to attempt to purchase the unit elsewhere but they refused to provide it. They obviously have some delivery issues. I left messages for the store manager but he never returned my call.

Non-delivery of a promised item - the receipt we have states to be delivered on or before July 21st in writing.

Macy's collection has the wrong phone number. It has my cell phone number and for -- believe it or not -- an entire month now, throughout my vacation, I've been harassed by the Billing Dept of Macy's Department store as they're trying to make a collection on a delinquent invoice of someone else!

I've spent hours -- hours of my time trying to straighten this out. Macy's personnel promise to correct it. Then the next day, sometimes as early as 7:30 a.m. in the morning I get a phone call from a Macy's robo-operator asking me to call to straight out the outstanding bill. When I call Macy's I have to go through it's robo-reception because I don't have an account, so my name isn't registered with them. Only my cell number associated with the wrong name. I don't know what to do but it's getting to the point where I'm considering have to change my cell phone number.

I made a purchase last friday at your store. When I double checked the product, the sale lady, Andrea , gave me the wrong product and I need to purchase the right product again. I used my cash card, the sale lady was voided the first transaction and used it for the second transaction. She informed me that the first transaction will be canceled and money will be back to my account immediately.

However, it was not the case, and I have to return to the store at the same day and ask her to fix it. The other sale ladies are not very helpful and unwillingly to resolve the problem. Finally, I spoke to the store manager, James, and he promised me to fix the problem by the coming morning and to give me a call... etc...

However, I received no call and my husband rang back the card issuing institution, they needed to get the letter of authorization by Macy, or we need to wait another 15 to 30 days to get back the money. Therefore, we rang back Macy, fax them those information and asked them to do so accordingly. They promised to do the process for us but when we rang them back on Tuesday, they claimed that they can not do the procedure and ask us to wait.

I started receiving collection calls from Macy's mid May 2008. I thought they maybe didn't have updated recordsknowing that I made 4 online payments within that month (all totaling above the minimum due for the month). I then received an inhouse collection letter in the mail. I called and explained that I had all my tracking and trace numbers for the payments. THey stated that it wouldn't help them.

They then asked me to fax over my tracking and trace numbers, which I did, and had to constantly follow up, since they had no record of receiving the faxes (I even faxed them a dozen times). I finally had enough with this oversees customer service that I called a local macy's and was transferred to someone with a brain. She figured out the payment was credited to my husband's CLOSED account. She said even though the account is closed they still accept payment and the payment sits there until someone calls and request a refund of it??? I asked how it could happen that it was credited to my husband's account since 1) it was closed 2) his card is not listed on my online bill profile. She didn't know the answer, but credited my account properly after speaking to my husband.

Over 105.00 in late fees and HARASSING calls from incompetent customer service agents, who refused to trace the payments. Their only advice was to make another payment which seems silly because they couldn't properly credit the payments I previously made

On June 2nd I went Online to pay my Macy's Visa bill which I paid 8782.65. A notice came up that this transaction did not go through and to contact a Star Rewards Specialist. At which time I did and spoke to a David, whom I believe is at a off-shore location. He told me that this transaction would not be recorded until June 4th which concerned me very much but accepted after some discussion. He give me a confirmation #.

On June 5th I went online to my bank account and found my checking account balance at zero balance and that the Visa bill had been paid twice for 8782.65. I called Macy's Visa and talked to Senia. After a great deal of discussion and put on hold for more than fifteen minutes I was assured that the amount would be credited back to my account and any expenses I would encure would be taken care of by Visa. I was given a fax # and direct to Tom c/o Kirk. Senia gave me a confirmation #.

On June 9th I ckecked my bank account and found no credit or refund and my account had incurred transactions and transfer charges. I called and got April. I explained my problem and asked if she could reach Senia. She could not and put me on hold for about twent minutes. She came back on and said that they working on this and I asked to have them call at a different #, she could not do that.

So by now I was on hold for a hour I was told that I had to fax them a copy of my statement to prove that there were two transactions had gone through. I got a copy of my bank statemt and had my bank fax it to a supervisor named Janet. I then called her and she found the fax and then told me that it would be 7 to 10 days to get my check. I told that it was unacceptible and asked why they could not make a wire transfer that day. We agreed that she would do her best to see what she could do and get back within the next 2 hours on Monday afternoon.

I got no response on monday June 9th. I called her number on Tuesday June 10th and got an anwering machine. Later Janet called and said the ckeck would be over-nighted to me UPS. This is Wed. June 11th and have not received my check as of 12:40 PDT

It has drawen on my Saving Account as the checking account has gone zero and the overdrafts are costing me $10.00 a transaction. Macy's Visa has had my money for over 9 days and have not re- ceived a refund as of June 11th 2008 at 12:40 PDT.

Macy's Guardian Leather Protection Five Year Insured Warranty Plan refused to honor the warranty I purchase when I bought a Italian Leather Sofa from Foley in 6/05. I reported crackling and peeling damage to the warranty divison department 2/08. They took down the information to file my claim,after a few weeks went by without the warranty contacting me about cliam I had filed.

I again called the warranty number foundon the Leather Care System Consumer Guide pamplet. I was told my claim was denied and that I had five days from the first time I saw the damage to report the damage. I told the warranty plan this was the first time I heard that I had five days to report a claim. I told the warranty I knew nothing about I had five days to report a claim. She said it is stated in my warranty agreement. I told her I never received a copy of the sofa waranty that I registered the warranty plan over the telephone on the day the sofa was delivered.

On 5/08,I asked the warranty to send to me a copy of the warrantyI purchased 6/05. I received it 6/03/08. This is the first time I have seen a copy of the warranty on the leather sofa. It is also the first time I had to file a claim for the damage on the sofa. The warranty on the my sofa is insured until 2010.

The leather sofa I purshase From Macy's 6/05 has crackling and peeling damage on the seats and arm. The damage is extentive covering large area of each of the sofa seats. I followed the directions on the Guardian Leather Care System that the warranty plan recommend carefully. I applied the treatment every 90 days. This leather sofa is too expense for this kind of damage to have occured.

I purchased two floor rugs on May 31st 2008 from Macys at Bayfair San Leandro CA one of the rugs is shredding so bad I vacummed so many times it is not going away I contacted Macys on Wednesday June 4th to complain and asking for a return The store manager said I have the same rug and it is shredding too. She says if I have return your that means I can also return mine

The tag says it is final sale but no where it is mentioned that it will shred I have rug fibers all over my house two little babies in the full of carpet fibers I want Macys to take the rug back and credit my account I want Macys to have more information on their product

My daughter complains of itchy eyes the baby had rug fibre in her mouth and ears all our clothes catches it

I have attempted today to purchase and item from a Macys store. I gave them my card and the teller advised it was declined he asked me to pay him cash. I have refused to pay him cash and asked if I could use my credit card he rejected this option. I have asked the reason as to why the store card was declined, his answer was that he doesnt know and I had to call the 800 number on the back of the card. I asked him to call the extension to the credit dept. He called and handed me the phone. The lady over the phone did not provide me much of an explanation and advised me that my April bill was late by 13 days.

I told her it was a mistake made by Macys and I called about it before and got rid of the late charge. She agreed that is was happened and said that Macys does a monthly credit score update and my score fell. I came home and checked my score and noticed that I havent got any changes for 4 months. I asked if there was anything she can do to let me have this purchase she declined. By the time I hung up the phone, the teller advised me to move so he can help other customers. I told him that I needed this item and wanted to pay with my VISA card. The teller said he cant do it because its probably going to be declined anyway. I was extremely embarrassed by the way the teller was looking at me and other customers in line laughing.

This was a terrible experience for me. I wish to cancel my account with Macys. I dont want to receive any more advertisement. I will not use [their] store any more. I will pay off the remaining balance and in the meanwhile I will tell all my friends and family of my experience.

I was on credit counseling because I wanted to pay my bills off responsibly. Unfortunately Macy's Credit refuses to remove 60+ late days on my credit report despite the fact that I had payed them off in full. I had always payed the credit counseling service on time and it is incredibly spiteful to leave that on there over a misunderstanding. I've never paid bills late. I owed them $10.00 and they hurt my credit report for it. I'm having trouble getting student loans and a car lease. In addition to that, 2 years of high interest and insurance payments. Thank you for helping me with this.

I had 2 Macy's gift cards worth $50 each that I earned from building points by charging with my CITI Mastercard. I probably had the cards for 1.5 years. I used 1 card to purchase an $18 item 1 year ago, and I tried to use the card this weekend, and found out that both cards had expired. I didn't know that the cards had a expiration date, since that info is not printed on the card.

I was deeply disappointed and felt very cheated for holding on to my gift cards to buy something that I really wanted with the gift card rather than buying unnessary items at Macys.

I paid my bill online twice. I called to confirm only one payment would be taken from my account. I was assured that only one payment would be taken. It was confirmed to me and I was also sent an email confirming my request as well as a survey to take for how I felt they were doing. Needless to say both payments were taken out. I requested that my credit of 652.00 be returned to my bank. I was told it cannot be transferred back but would receive it in 3 business days via check in the mail.

That was April 24th. It is now May 2nd and I still have not received my check from Macys. I have been calling and requesting an answer and have been left on the phone for 30 mintues and then hung up on.

I have suffered finacially from this loss. I really need the money refunded so I can pay other bills.

I paid my bill online twice. I called to confirm only one payment would be taken from my account. I was assured that only one payment would be taken. It was confirmed to me and I was also sent an email confirming my request as well as a survey to take for how I felt they were doing.

Needless to say both payments were taken out. I requested that my credit of 652.00 be returned to my bank. I was told it cannot be transferred back but would receive it in 3 business days via check in the mail. That was April 24th. It is now May 2nd and I still have not received my check from Macys. I have been calling and requesting an answer and have been left on the phone for 30 mintues and then hung up on.

I have suffered finacially from this loss. I really need the money refunded so I can pay other bills.

I was purchasing some clothing. The clerk was very nice. She asked me if I wanted the plastic clothes hangers. I said no. She told me that they get thrown out! Why wouldn't they reuse them? How green is this policy? If this is true, it's disgusting. This should be against the law! Needless to say, I took the hangers.

The earth becomes more polluted with plastic.

I purchased a Stearns and Foster mattress in 2005 for $2,904. The mattress started sinking in spots, but it was covered by a ten year warranty. In January of 2008 I went to the store to inquire about the warranty. They said it would take some time, as Macy's had just purchased Marshal Field's, and it would take some time to find them. It took about a month, but they found them. I have all the receipts, but they were not good enough. They said they would get back to me. A month or so later I called again and was told an inspector would come out and look at the bed. He never showed up.

I called the store,who told me to call the inspector. I called the inspector and was told that he did not have time that day and would be there the following day. I told him I was not going to waste another day waiting for him, and called Macy's. Macy's told me they would authorize a return and I could come in and select a new mattress. Now it gets worse... I went and picked out a new mattress, this one was $3,800 on sale. It was more money, but an awesome mattress, so I bought it and scheduled delivery. April 7 , 2008 was my scheduled delivery date. They showed up on time.Came in the house and removed the old bed out of the way for the new mattress and box springs. When I go outside to look at the mattress, there was a big tear in the covering and it was all black in spots. The delivery guy asked me if I would accept it. No I did not. I called Macy's and got nothing but a huge run around. Finally after 2 hours on the phone, I was told a new mattress would be delivered on April 14. Fine, mistakes happen.

April 14 the truck pulls up outside, and it's the same thing. My $4,000 is torn and black. I was furious! I called the store and spent another 2 hours on the phone. I received a call later in the day from a young woman who told me they were going to have a mattress to me by the following thursday, and they were giving me a $300 gift card for the trouble. Fine. Thursday comes and goes. No mattress no call. I called the store and they basicly called me a liar and said there had never been a delivery scheduled for that day. I took the day off for this delivery, yes there was a date set. I would have to wait for another week for the set. They also offered me the floor sample...yuck!.

A date was set for the following Thursday. That was today. They pulled in front of my house, got out of the truck Now I watched this. The driver got out of the truck and came straight to my door, he never looked in the back. When I opened the door I was told There's a problem with your mattress. I went and looked. It was the very same mattress that I had refused 2 weeks before. I won't tell you the words that came out of my mouth. The driver asked me if I was going to accept it. I said NO! I am waiting on more week and then I am contacting an attorney. I have never in my 49 years had such a nightnare with a store. I will never shop at Macy's again for anything of value. I find there tactcs loathesome and deceiving, there customer service people inept and rude,and there delivery people totally incapable of doing their most basic job. My advice to anyone thinking of buying a Big Ticket item from Macy's...DON'T!

i'VE BEEN SLEEPING ON THE COUCH FOR A MONTH. I HAVE HAD TO MOVE FURNITURE 4 TIMES NOW, TO MAKE ROOM FOR THEM TO GET IT UPSTAIRS. I HAVE WAITED EVERY THURSDAY FOR THE LAST FOR WEEKS,ONLY FOR MACY'S TO SEND ME MORE DAMAGED GOODS. I AM WAITING TIL NEXT THURSDAY, THEN I AM FILING A LAWSUIT.

I purchased a furniture protection plan for a leather couch bought from Macy's. The transaction took place 02/19/2007. The protection plan was to cover stains and damage to the furniture for seven years. The plan cost $158.99. The plan's contract clearly states that it covers cat urine. I placed my first call to the service on 03/27/2008, for a stain related to cat urine that occuered 3/26/2008 in the evening. I was told that the service did not cover cat urine , but that I would receive a call to set up a time for a service technician to examine the damage, and do whatever they could. After 24 hours I had not received a response from anyone. I called again on 3/28, and was then told it would take 5-7 business days for someone to return my call.

At that point I expressed my concern with having to allow cat urine to rest on my couch for over a week before someone even calls me to schedule a appointment to get it cleaned. Needless to say, I cleaned the couch myself. The phone call I was expecting did not come until 4/16/2008. It was an automated call confirming an appointment for the following day (4/17)between 9am and 5pm. I had not made this appointment, and could not accept it, as this was a week day w/ one day's notice. I called the company back and expressed my disbelief that they would wait almost a month to call me w/an automated machine. I told them I already cleaned the stain myself. Also, that I should receive a refund for this failure of service. The response was that I needed to talk to Macy's about that.

I called Macy's 4/24/2008 requesting a refund for the protection plan. Explaining that I will not accept a furniture insurance plan that would allow urine to sit on my couch for a month before a technician comes to clean it (remembering I was told they do not even clean cat urine--which is against their written policy). Though the operator was very kind, ultimately she was unable to help. Management told her that they have 30 days to attend to any service issues. I was not informed of this, and the operator herself had not been aware of that either. She thought it just as absurd as I.

I have a protection plan for stains and other damage valued at $158.99 that in my opinion is completely useless for the purpose of cleaning any stains. I want a refund. No one can honestly consider 30 days a reasonable time to allow a stain such as urine, stomach fluid, blood or bodily fluids to sit before taking action to clean it. The policy states that I must call within 10 days of the occurrence or my claim may be denied, because I allowed the stain to set. Nowhere in the policy does it state that they have 30 days to respond. I believe this is a clear misrepresentation of services, or at least a completely unacceptable service standard.

May of 2007, I entered into Macy's and exchanged my Pastel Mink Long Fur Coat (TR 503 00484) in exchange for Fur Coat Garment (503). I believed when I tried on the coat that it was in perfect condition. The Coat remained in Macy's until December of 2007 but when I took it home, I had to return the coat back to Macy's due to the fur collar torn around the neck once I examined it at home. I spoke with Mr. Henry Burke who sold me the coat who informed me that he would repair the coat without charges this time, however he stated that I would not be able to fix or repair the coat without charging me next time.

January 2008, Approximately two weeks later I picked the coat up after it being repaired around the collar where it was torn and took the coat home. I wore the coat for the first time the second week in January on Sunday to church and I noticed that the sleeve on the left side in the back of the coat was torn and tearing off and the other seams were riping . I was told not to return the coat and therefore I am contacting you for your assistance. I have purchased at Macy's through out the years and never had this experience. I am a senior citizen and unable to fight for my consumer rights and never expected a store such as Macys to treat me or any other customer in such a manner. Mr. Henry Burke made it very clear to me Not to return the coat without me paying for any further repairs, why?. This is a new coat that I purchased and I did not go to a Second Hand Store. However I am unable to wear the coat because it is falling apart . Please Help.

The only physical damage that would have resulted is that I cannot go to Macy's daily making a complaint and receiving no assistance as I am a Physically Handicapped Senior Citizen.

Prelude: I previously used my Macy's card during Christmas, 2007, and currently have a zero balance. On Saturday, February 9, 2008, I attempted to purchase four sweaters on sale using my Macy's Gold Star Rewards credit card. The total amount was $62.53. I gave the card to the clerk who then asked for my driver's license. I gave her my license, and she then told me to enter my SOCIAL SECURITY NUMBER into the credit card keypad. Besides being in a public place, there was no way I was going to give her my social security number. When I asked why she needed it, I was told that Macy's was putting all the information into a large data base to prevent fraudulent use of their credit cards. I told her that misuse of the social security numbers was the number one way identity theft occurs. I was told that if I did not enter the number, I would not be allowed to use my Macy's card.

I ended up paying by check and requested to speak to a manager. A lady came up to the counter and said that it would be Monday before a manager could speak to me, but that someone would call me. I gave them my cell phone number. Sunday morning, a man named Will called to inquire about my problem. After I recounted the incident he told me he was sorry and that Macy's always wanted customers to use their card, and he then attempted to end the call. I pointed out that he had not explained to me why my card was flagged and why Macy's demanded my social security number. I also wanted to know if this was being done on a national basis, and if Macy's felt this was in their customer's best interests. He said he would have to speak with Customer Service and would call me back. It is now Tuesday, February 12th, and I have not heard back from Macy's.

There was no economic or physical damage, but I feel something is just not right with this whole thing. Macy's is flagging credit cards to get the customer's social security number, and no one will give me a satisfactory answer. Could it be because there is NO satisfactory answer?

I tried to return some dishes. I had paid cash, I had the receipt. Bic had me stand there for 25 minutes while he stood there staring at the receipt. Then he went into the back and stayed there most of the time. I told the clerk that I felt like a criminal, and I had even paid cash. What was the problem? After waiting for 25 minutes, I was told that he would not authorize my cash back!

I have been a customer of Macy's for years. I also have the Macy's card. I exchanged a recently-bought and paid- for DKNY watch at the store on 01/13/08, as it had some scratches on it. After the transaction, I unfortunately left there the Macy's bag in which I put the watch, the receipt, a $100 Macy's gift card and some other crumpled receipts in the bag. The store was closing, and I headed to the parking lot. As soon as realized I left the bag at the counter, I started calling them at the store the very next morning. Nobody answered the call at lost and found which forced me to go to the store where they told me to leave my phone number and name. They say it must have been a customer who took it when I was the last one to leave the store.

I lost $215.

I had bought a sofa, loveseat, and recliner for about $3,600. About 3 months later, I noticed a spot on the couch. The chestnut color on my leather couches started to peel off, and a light brown color revealed. I contacted Macyk's twice, and both times they sent out their furniture techs to check it. They had the nerve to say that something must have been spilled on the couch. You can pull the chestnut color off the couch like peeling paint. It is now 2 years since I purchased the defective couch which now has only a trace of its original color here and there. I had to go to court several times, and the lawyer never showed up. I ended up winning the case and was awarded the money.

A year later still no money, and then I received a letter from Macy's lawyer to re-open the case. He claimed his father passed away, and that's why he didn't show up to court--mind you, this is three times! The judge re-opened the case, and then I was told I couldn't receive money, just a re-selection. It is now Jan. '08 and still no re-selection or anything. This is very upsetting. I chose Macy's because I thought with a big company I should have no problems. I was wrong!

I bought a leather furniture set for my living room. On the FIRST delivery, the chaise frame was warped and the chair had no holes to screw in the legs. So we sent them back. A week later they delivered both pieces, and once again the chair had no holes to screw in the legs. I asked them to check the furniture before it was delivered, and they said they would. Both the salesperson and his manager at the Novato, California store said "What would you like me to do about it?" SHOCKED, I screamed, "Get me my furniture!"

August of 2006, I purchased a bedroom set for approximately $6,500.00. I expected a higher level of quality and viewed this as an investment, since it's supposed to be solid wood. I expected to have absolutely NO problems with the construction, since I've purchased furniture from other similar stores in the past. Approximately 6 months ago, I started noticing that what was delivered had been cleverly repaired. Now that some time has passed, the pieces of glued wood and areas stained to cover the damage are now showing. The repaired pieces are starting to pop out of place on several pieces. The headboard has cracked in the middle, and every single piece has some type of defect. The bottom line is this: As a consumer, I expect a level of quality to coincide with the price of the investment. That is clearly not the case with Macy's Furniture.

I've had to glue keyhole pieces that have fallen out, in addition to dealing with drawers not opening or falling off track constantly. I can't even open some drawers in the bureau, and the lining above the drawers in the night stand droop down. This furniture is absolutely not worth what I spent. In fact, it's probably only worth about $1,000 due to the poor quality of workmanship. I never would have bought it, having known what I know now about the quality issues.

I am going to have to replace the furniture YEARS earlier then expected.

I bought a mattress and box spring at Macy's. I decided to take advantage of the 6 month/no interest payment plan. I set up 6 divided payments with the automatic bill pay through my bank, so that it would be paid off before the 6 months. I made all payments go out on the first of each month.

I get a call from a collection agency saying that my account is in collection. I call customer service; someone in Bombay was trying to tell me about 2 accounts. Did not understand a word he was saying. I called another number; she put me through to her boss. She then told me that I need to contact the triple secret collection agency called MCCR. So after speaking with several people in Bombay, 3 people from an independent collection agency, and the 3 different divisions of Macy's credit bureau--I found out that I need to put the number 36 behind my account number to signal that it was going to my deferred account. All the money I was sending was being put into the revolving account (which had no balance owed).

So I end up with a credit balance of $1600.00 on my regular revolving account (which I had not used in quite a while) and 6 months delinquent in my deferred account. No one explained to me that I had to write the number 36 behind my account number. When I received the bills, only my regular account number was on them. They sent a letter to all the credit bureaus telling them I do not pay my bills and was delinquent. This all happened before I was applying for a mortgage and severely lowered my credit score. It took a long time to get my credit score back to normal. Long story short: DON'T USE MACY'S CREDIT SERVICE FOR ANYTHING! IT IS JUST NOT WORTH THE HASSLE.

I called to report the replacement queen Sealy matress is falling apart, and was passed around to four different departments. Nobody knew what to do, then I had a lady on the phone, and I asked her to call me on my cell phone I had to leave work and disconnect the land line call, she never called me, and now I don't know how to reach her. I guess I have to start over. Customer Service with Macy's is terrible.

Was offered a coupon for $5.00 and told it was good for 20% off anything in the store except cosmetics. Tried to buy a Tommy bahamas shirt and was told I could not use it for Tommy bahamas things.Had to find the sales clerk inorder to have the $5.00 refunded.

I am writing a complaint against an associate at the Macys at the River Center in San Antonio. I literally had an associate in the cosmetic counter named Vanessa completely humiliate both my sister and I. I have shopped at different Macys locations before, and have never been treated the way I was treated today. As I was applying the sample eye shadow on my sister this associate literally started screaming for me not to touch anything, because she didn't allow anyone to use make-up without applicators. She moved everything to the side, and screamed when i tried to put the plastic cover back onto the eye shadow case. I would have been fine with the re-direction, had she not started screaming and moving everything aside saying she didn't want me to touch anything.

Not only was this whole scenario humiliating because of the situation, but the fact that I had several customers around me looking. Had I been just as rude i would have understood the bad attitude, but this was completely uncalled for. I usually don't like to complain, but not once have I ever been demeaned the way I was at that store.

I bought this Ralph Lauren short sleeve Shirt from Macy's store at White Marsh Shopping Mall. However, when I went home and later tried it, it did not fit as well as when I bought it. Therefore, I went back to the store for a refund with my receipt, where it said to be able to return within 180 days. They told me that the shirt has been worn and would not refund me.

Returned two lamps and the salesperson did not properly credit my account even though I had the receipt. Spoke to the department manager that did nothing about it. Macy's took possesion of the lamps and to date, did not correctly process the credit to my account.

They have sent my account to collection dispite my repeated phone calls and letters to the company telling them about the credit. To date, they have been recording bad credit to the credit bureaus for this account. this came at a time when Macys was filing bankrupcy protection and their credit dept and management was a mess.  

I responded to Macy's ad to buy Bali, Warner's, Vanity Fair & Maidenform bras & get l free with purchase. Went to Boca Raton store and found 2 different styles by Bali's & l from Warners. The was a *some exclusions apply. Unfortunately, there were more exclusions than actual bras that were buy 1, get  1 free.

I was trying to return 4 junior dresses I bought from Macy's. (I bought on July 20th, and tried to return on August 28th) The store manager (Judy) refused to do the return. Her reason was: Dresses and denim has to be return within 30 days of purchase. And she showed me the sign of the statement on the cashier. However on the back of my receipt there was a clear return policy said that items can be return within 180 days. So I called the Macy's customer service and they also agree with the 180 days policy. I also called several Macy's stores (Macy's valley fair, Macy's Oakridge, Macy's Stanford and Macy's San Francisco), they all said that the dresses can be return within 180days.

The customer service than set up a conferance call with the Macy's Vallco Mall manager
(Judy) and she agreed to return the dresses. However when I return to her store, she started again to give me a hard time and raised her voice

saying that a company policy is within 30 days. Her sales associate also gave me a hard time.

After the manager gave me a big speech for almost half hour, she said she'll do the

return this time only as a favor to me. But it's not a "favor!" Why, when I'm right, do I have to be accused of being wrong?

I have never had a friendly experience at the Macy's in Reno. I would boycott the store altogether but sadly in reno it is our only "nice" store. I am constantly ignored by the sales people. For instance: I was looking at jewelry with a friend of mine, and by jewelry I mean the real stuff, diamonds, saphires, etc. Anyway as we were looking at the cases the sales girl starts taking everything out and closing up for the night. The store didn't close for another 45 minutes!

Another time I stood in line patiently to pay my bill when the clerk asks to help the lady behind me, she did this several times until the woman behind me kindly insisted I was first. When I approached she informed me that she could not clock in for another 3 minutes and I would have to be helped elsewhere. I have been told I need to go upstairs "over there" -- vague wave of hand -- to use the phone to activate my card, instead of just letting me use the phone at the register.

These are not rare occurances, this is a daily thing here. I am not saying all Macy's are horrible. If I go to San Francisco I get treated promptly and courteously.

The last straw for me came when my new furniture was not delivered yesterday, after being informed that the delivery was going to be late, I received no further communication. I had to call them myself this morning to find out what happened and to re-schedule! I cannot believe that Macy's has no telephones to call customers with. I suppose it's my bad for continuing to shop there, but as soon as we get the new mall here I will bid farewell to Macy's Reno.

Macy's closed my account immediately. No legal remedy required. If I didn't work in finance, I wouldn't even think to check the rate. Other people may not be aware of the extraordinarily high APR.

I also had the same thing happen at a Today's Man store in Deptford. Why is it that I can go into Walmart and write a check for $304.00, and have no problems, but go to one of these more uppity mall stores, my money isn't good enough. Feels like discrimination to me.

I will not shop in Macy's after this is cleared and I am doing this to avoid the same thing happening to another customer.