Louis Vuitton

I'm writing this complaint on behalf of my mother-in-law. She went to the store at the Short Hills Mall in New Jersey and she felt not only unsatisfied with the service, but also humiliated and disrespected. She went in the store and a salesperson by the name of Chelsea ** processed the purchase. The reason why I said "processed the purchase" is because that is exactly what she did. Chelsea treated my mother-in-law as if she was an unappreciated customer. She was snobby and very unprofessional. My mother-in-law does not speak fluent English. She had pointed to a monogram Neverfull GM and said that was the size she wanted but instead of the monogram, she wanted the Damier Azur.

Chelsea did not not care and sold her the wrong bag. Only when my mother-in-law got home that she realized it was the wrong bag. Chelsea did not say a "thank you", simply processed the order and turned her back. It was another sales assistant who handed the bag to my mother-in-law. Regardless of the amount of the bag, if it's $1,000 or $12,000, the customer should be treated with the same respect and attention. Chelsea made my mother-in-law feel as if she was in a fast food restaurant where customer service is not so important. For the price of the bag she is paying, the least she should receive was appropriate attention. She is seriously thinking about returning her bag because of the horrible service she received from this horrible and unprofessional sales person by the name of Chelsea ** and associate #**. Hope you guys will do something about this situation and attempt to improve customer service and satisfaction.

I purchased an LV bag at the Dallas Galleria Store in Sept 2010. I have carried the bag for about 6-8 months and noticed that several areas across the top zipper are cracking and pieces of the vinyl began to chip off. I stopped by the Galleria store and the 2 sales reps verified the date of my purchase on their register and then looked at my purse and were completely surprised at how the vinyl had started to chip. I was ask to bring the purse back the following Monday for an LV leather expert to examine.

Upon entering the store, I was approached by a sales rep and after I mentioned I was told to ask for the leather goods expert, the rep quickly responded by saying there was nothing they could do and it was normal wear n tear. Keep in mind that neither this rep nor the expert had examined my purse at this point. I proceeded to ask her to have the gentleman I was told to speak with to come to the front of the store so that I could speak directly with him. A few minutes later, a young man came out, took a quick glance at my purse and said there was nothing they could do to repair the vinyl. I ask if he was stating that LV did not stand behind their product. His response was LV does stand behind their product, but not wear and tear. He stated that if I had purchased the purse 30 days ago, then they would consider replacing. It's ironic that the store rep said that as I had already researched consumer complaints on LV and noticed other consumers were given the same excuse.

I have since written a complaint on LV's website and 4 days later, I finally received a response. The response stated that the Dallas Galleria rep had reported that my purse had been "very well loved and very used". Needless to say, I am very disappointed in LV's lack of customer service and willingness to admit some of their bags support their poor quality and workmanship. I have carried a LV since 1980 and have never had a problem with the quality. Needless to say, they have lost a loyal customer.

I purchased a Louis Vuitton Bonnet Petit Damier Cap Jan 2011 and only wore it 4 times (I live in Texas, it does not get that cold) Dec. of the same year I pulled it out of the LV box that it came in and noticed it had a hole in the top of it. I took it to the LV store in North Park Mall in Dallas,Tx and was told they would take a look at it. After about a week, I was called and they said it could not be repaired and because it was not purchased there, it was nothing he could do and to take it back to the LV store in the Galleria Mall in Dallas Tx. I took the cap to that store on on Dec.18, 2011. The store did not even want to look at it and told me because it was over 30 days they don't replace items but after I started complaining and asked for a supervisor, they would take a look at it.

LV didn't even have respect enough to even call until after my wife called them over a month later (Jan.21, 2012) to see what was going on. Only then did they call me back a day later, only to tell me that they could not do anything and that the 1st store I took it to could have taken care of me and that I didn't buy it at that store like the other store told me. I was told that I purchased it at the LV store inside of Neiman Marcus and could go back there. I was so upset with LV passing me around I told them I will pick up my hat and I will no long buy LV because they don't care about the the people that spend there hard earned money.They only care about money! How do you say wearing a sweater cap 4 times normal wear and tear on a $275.00 cap?

Beware before you purchase a Louis Vuitton! I have a Totally MM that I purchased 8/10. The canvas began to crack so I sent it in for repair/evaluation. To make the long story short, they told me it was not covered due to excessive use. To make the matter worse, the store employee (Kevin in Raleigh, NC) handed me the paper work to review. As I was reading it I began to flip to the next page. He then grabbed the paper out of my hand and told me I couldn't read that part because it was confidential. So I now feel like you get poor service, poor quality and I will no longer purchase LV. I hope others will learn from my experience and consider buying another luxury brand that values customer.

I want to know why am I being refused service at any Louis store or boutique. Unless they have a good reason for not having my service, they shouldn't be refusing it. I want a letter emailed to me why Louis Vuitton is refusing my service. The salesperson told me on the phone, "you know what you did." No, I don't, that is not a good reason. I want a reason why and I will put this to rest. I feel that I am being discriminated against. Honestly, I want a letter sent to me why I am being refused and telling me you know what you did does not tell me anything. I want letter by 1/17/2012.

I will get my lawyer involved, this is not right! I have done nothing wrong, I am a good customer I always been a good customer and now I am not. I need to get down to the problem and what is going on. I will not tolerate this nonsense.

Purchased a handbag one year and 7 months ago. Had to bring it in for repair because the strap snapped less than a year later. The handbag took weeks to repair. It came back and less than 6 months later the strap snapped again. They said perhaps the purse was defective and said they would repair it for free the second time.

I just received a call saying that the cost of the repair was $1,100. So, they would not be repairing my handbag for free and they would not offer a new one. I was told I was carrying too much weight, patently untrue. I asked what the limits are and was told it was 100lbs. I am not carrying that amount of weight around. I'm not even carrying around 5lbs. It's laughable. I was then told that it could be wear and tear. To pay over $1000 for a purse and to be told that wear and tear is responsible for destroying it less than a year and a half later is unacceptable. It wasn't even used on a daily basis. Was told there was nothing they could do.

I want to know why I was refused service for 5 years. They wouldn't let me shop at any Louis Vuitton store. I will not rest until I know why and I want to know what list they put me on. They have to give me an answer. Unless I get a reason, I will issue a lawsuit. I need the reason for refusing me service.

I purchased the Annie GM Multico Noir from Louis Vuitton at Las Vegas store hoping to surprise my wife and make her happy on the 25th of June 2011. Two days later, when she decided to go to Rodeo store in Beverly Hills and see what other options she has (maybe exchange it for another purse), we have nothing but disappointment with Louis Vuitton. At first, they ask her why she did not shop at their store. Then, they moved the unused purse from the original bag and put it under the bright spotlight. They show her a line or discoloring line on the handle and accused her of damaging the purse. They told her that her husband have inspected the merchandise and should have noticed it. They also told her that we they do not keep damaged products in their inventory.

I responded to the sales associate and explained that I was never told to inspect the purse prior to paying for it. Even if I was given the opportunity to check the purse, I could not tell if the line on the handle is a natural color of the leather or a physical damage. Only a professional can tell. I thought I was dealing with a professional organization, I did not know that Louis Vuitton trick their clients and sell them defective merchandise. I tried to ask Bank of America to stop my payment for the merchandise through my AmEx . They refuse to do so because they were told that we damaged the purse and it cannot be returned or exchanged. I paid $3113.28 and stuck with a damaged product, which is only based on their analysis, and a gift that my wife does not like. When I asked Bank of America's agent to talk to them and tell them that maybe they can add a button or zipper, they told the agent that the first time you hold the purse, it will get such damaged. So, the purse could have been damaged whey it was handled and put in the bag for me. I am frustrated and do not know what to do. Do you have any suggestions?

Thank you

My husband Ramiro ** purchased a bag (purse) as a gift for me from a very high quality name brand company Louis Vuitton. This purchase was made over the phone with a customer service representative. His name is Antoine ** on the date of March 23, 2010 in the amount of $1800.00. This bag is made from some high quality light colored leather and some brass gold rings that hold the bag together.

The gold rings that are attached to the bag began producing black moldy stains on my bag, this started three weeks after having purchased this item. I advised Antoine ** about this problem and he gave me several options first was for me to ship it to the Dallas Galleria to have the leather cleaned and the gold rings replaced, then once after receiving my bag and if I was still not satisfied that for me to return my bag for a full refund.

So I ship out my bag for the second time and notify them that the stains are still there and some new mold rust and mildew is being reproduced on my bag which I have proof of because I took pictures before shipping it out. Once they received it, Kelly the store manager says No, that I can not return my bag nor could I receive a full refund.

So then I call Antoine ** and all I would get was his voice mail. I could never get in contact with him and so I explain my situation to another Customer Service Representative Anthony ** and he tells me that he has seen this happen before with this type of bag the Galleria GM and that they have given the customer a full refund or replaced the bag with a new one and that he was more than positive that I was going to be happy with the outcome. Anthony needs to talk to the store manager (Kelly) in Dallas first.

After speaking with her, she says that the bag is brand new and that it has no mildew rust nor black stains what so ever. So Anthony gives me a call and tells me that he is sorry that there is nothing he can do. So I ask to talk to his supervisor but unfortunately she is out on vacation and that he was going to be out on vacation also that he was going to relay the message to her and forward my email of the pictures to her and that she will get back to me as soon as she gets back.

Please keep in mind the bag was purchased on March 23, 2010 and advised Louis Vuitton about the problem within thirty days after purchasing this item and we are on September 23,2010 now and still disputing this matter.

I purchased a Louis Vuitton Men's Wallet in January 2009. The cost of the wallet was $475.00. After normal wear, I noticed the seams were coming undone near the credit cards slots. I called LV customer service department. I was instructed to send my wallet to The Mall of Green Hills in Nashville, Tennessee, which is the closest boutique to my home. Well, I received a call from the boutique today. I was informed by the representative that my wallet cannot be repaired and they are sending it back to me. I am highly upset with LV because I purchased the wallet because of the LV name and reputation. I must say that LV does not stand behind its products. There is no way a wallet should be tearing after only a year of use. I purchased a coach wallet in 1990 and still carry it to this day. And the wallet has never torn. Maybe LV should take some notes from Coach on creating products that will last through the test of time.