Lane Bryant

yzhuk of brooklyn , NY August 24, 2009

5/9/09 i made a purchase in the lane bryant store at444-446 86 store brooklyn ny 11209 and they opened lane bryant credit card for me.i was told that my card will be sent to me by mail.two months later 7/3/09 I received a call from them "that I did not pay the bill",I told them I never received bill and card from lane bryant", the person on the phone states"right ,because bill was return to us" wrong adress".

i gave them the correct adress as above ,but they had "311 brighton street apt b".i made payment over the phone 100 11910259 7/30/09 I sent the second payment by cash check for 150 without receiving bill from lane bryant and still never received credit card . on 8/22/09 8:30 in the morning they called me asking "why did you not pay the bill?" and wha I tried to explained is that I did send my check on 7/30/09,thay said yes but you sent check to wrong dep. and we sent it back to you. and I'm not even sure if they sent it to the right adress because I never received my check back.

with all my explanationa that all that happened is not my fall thay said "ok" we will send you bill &credit card to the correct adress.8/23/09 9:30 am was another call from lane bryant with all the same story.i am asking you to help me in this situation,they disturb me a lot and all that happend was not my fault ,i am not refusing to pay my bill,thay made mistake after mistake and tried to make me guilty.

a of torrance, CA July 28, 2009

I went into the store with my 3 and 11 year old daughters and they followed us around the store. When I confronted them they tried to say that they did not do that. After I left the store my sister went in looking for me and she was hit with the same type of treatment. If that is not racism then I don't know what is. I felt hurt, and stunned by what has happen to me never in all of my 34 years have i experienced something like this. WE went on saturday July 25. The manager or person who claimed to be the manager her name was cathy.

Cheryl of Bloomington, IL July 10, 2009

I purchased a pair of crop pants June 26th, I always wash my clothes before I wear them, so I haven't even wore the pants. We went out of town for the 4th, I went to press my pants to wear and the cuff hem of one leg was gone, so when we got back in town, I went to the store July 6th, and told the sales lady what happened, she told me to just press the hem in, but that won't work, it needs to be stitched, it won't stay up just pressed. I just wanted to exchange the pants for the same pants, but she said just press the hem in.

I stopped at a seamtress on the way home and she said it needed a hem and she could fix them for 8.00. I e-mailed the company and have heard nothing, so now I have a pair of pants that I paid 44.50, and can be fixed for 8.00, that I have never wore. I am very unhappy and think this is poor business. I have shopped at this business for numerous years, but I will never purchase anything else there, and I am telling all my friends about this.

Karen of Albany, NY May 23, 2009

This morning, Saturday, May 23, I went to the Colonie Center Mall to the Lane Bryant to purchase some tops. I was the first one there and I sales clerk came and waited for someone to let her in. A manager walked a few minutes later and said, "Good Morning." I assumed she was speaking to me as well and I responded in kind with no response from either of the women. After the store was opened, I proceeded to shop around. The sales clerk did not acknowledge me or offered any assistance. Another customer came in and the sales clerk greeted and assisted the customer and continued to ignore me. When I went to the sales desk to purchase my items, I informed the manager on duty of my shopping experience. She stared at me for about 45 seconds and then replied, "I'll take to her". NO APOLOGY. So I also commented on her lack of salesmanship when I greeted her earlier and she replied, "Well, we are busy" and I said "You are too busy to say morning?" She ended saying "Have a nice day" in a rude manner. I am a long time Lane Bryant customer and this experience was shocking and I will pursue my compliant.

Katherine of Parkville, MD May 2, 2009

I was a very loyal customer of Lane Bryant for far over approximately 30 years. I say this amount because my children, which the youngest one is now 38, were youngsters at the time. I worked very hard on trying to keep my payments up. Yes, I fell behind from time to time, but I always got caught up. Well, approximately two years ago, my account was transferred to a Woman Within account. Even before the transfer, any new purchases I made, I would write out a check for the total amount instead of adding to my credit amount. I do this with all orders that I make now because I am up in age, now 81 years old, and I have been trying to pay everything off so that I will not leave a bill for my children when I pass on. With making purchases like this, I would often miscalculate the correct amount and so I would often get small credits or checks from the various companies I was dealing with. With handling my business like this, you would assume that my bills were decreasing instead of increasing.

When Woman Within took over Lane Bryant, I never made another purchase from them because I really did not like what I saw in Woman Within's catalogs. So the only thing that I should have been paying on that account should have been my old Lane Bryant purchases. Well, the bills that I was receiving from Woman Within seemed to never go down. First I thought it was because my payments would often be late because the only income I have is from Social Security and my check would not be in my bank account until the third of the month. Getting frustrated, I wrote them a note trying to explain my situation. I thought maybe they would or could change my due date, but, nothing changed. The amount due seemed to be growing more and more and I just could not understand why. I was not making any purchases, so why was my amount due increasing.

I finally asked my daughter to see if she could figure out what was going on. She thought it had to be because of the purchases I made. I told her that I never made any purchases and that I was just trying to pay the bill off. It seemed like I should have paid the bill off by now, because, it was not too high. She saw where there were numerous purchases on my account. I never noticed the purchases because, by fault of my own, I never read the statements. I figured there was no use since I wasn't purchasing anything. I would just tear off the stub and write a check out for whatever amount was due. I should have paid more attention, but I trusted that the bill was correct. Well, with more searching into the mysterious purchases, we found out that Woman Within mistakenly combined my information with the information of another customer. Her name, address and telephone number was simular to mines. When this was discovered, I tried to repeatedly tell them that the purchases were not mine.

After their first investigation into the matter, they said that the purchases were received by me and it was proven by UPS records. I then went online to UPS and put the tracking number that was given to me from Woman Within onto their page and the only info that UPS gave online was the drop off time, area dropped off, city and state. Well, like I said before, the other customer lived in my same city and state, so of course they (Woman Within), would assume that it was me that received the package. So, I then called UPS and asked for the exact address that the package was delivered to and they gave me the address of the other customer. I then wrote Woman Within back trying to, yet again, explain to them that I, in fact, did not receive the packages in question. I, again tried to also explain that I had not made ANY purchases from Woman Within and instead, the only bill that I should have been paying on was my Lane Bryant bill.

Finally, one day, after numerous correspondences and telephone calls, I received a letter in February 2009 stating that I was owed 165.80 and my balance was now 0. I really felt that they owed me more, but, I was just relieved that the ordeal was over, (so I thought). I even spoke with a representative that stated to me that the bill was finally issued to the correct customer. The following month, I received a statement with the same purchases that I had disputed, on there. I had to start calling again and a representative verified that the other woman was billed for the purchases and so I responded to her that now they were trying to get a double payment. I had to put my dispute in writing again, and explain this whole ordeal over again, before they would investigate it, yet again.

Well, today, May 1, 2009, I received a letter stating thatthey already applied a credit of 423.83 on 1/19/2009 and as of today, my account balance is 456.94! I have been fighting this since October 2008 and it seems that no one will really look into this case. I do not know what to do now. I have even thought of going to this woman's house and confronting her, but that could turn ugly. Furter more, who is to say that she hasn't been paying this same bill, too. So, I don't know if this is also a case of fraud, but I do know that I have been paying for clothes that I have never seen or purchased. I need help. I think I need a lawyer, but my Social Security check barely pays my way as it is. Can someone help me or at least point me in the right direction?

Ashley of Lincoln, CA April 29, 2009

I was given a coupon code for Lane Bryant by a friend on 4/15/09 and I placed an order using it. It was a good deal, 120 off, but I purchased 187 dollars of merchandise and my credit card was charged 83.28. I am a long time customer of Lane Bryant and have spend thousands there, in store and online and often use a coupon or coupon code. With absolutely no notice to me my package was rerouted back to Lane Bryant over the course of a ten day period. I made several attempts to resolve this issue via email and phone. Today, 4/29/09 I received the first correspondence regarding this issue; a return receival noticed that said that they will refund me less shipping and handling for the return. The coupon code was a valid, working code. It is not my problem if the coupon code was given to the wrong people. I use coupon codes from friends all the time, in fact Lane Bryant even sends out notices with coupon codes to give to "friends and family." My friend did in fact receive her package using the same code. The company never contacted me to tell me there was a problem. I was stonewalled when I called asking what was happening to my order. They took money out of my credit card account for 13 days without intending to give me the product. They had the product rerouted and are claiming that I returned it and that I must pay shipping and handling.

Melissa of Arabi, LA December 6, 2008

Melissa of Arabi LA (12/06/08)
I took advantage of an online sale with Lane Bryant. They were advertising buy one get one free both online and throughout the store and on top of that I had a coupon for spend 225 and get an additional 75 off. I was able to get about 500 worth of clothes for a 165 with tax. [Am a victim of Hurricane Gustav.]

Well guess what Lane Bryant did to me? I bought one load of clothes in the store. Then I placed two online orders worth about 170 each. One of those orders was shipped. It is the one with all of the day clothes and not the sleepware. However the order with two pairs of boots and a bunch of nighties was delayed with no real reason other than that. I ordered this on November 28th and they are delaying my order until December 28th. If it is not processed by December 28th then they will cancel my order and refund my credit card.

Can you smell a rat? Sounds to me like they are going to see how their Christmas sales go and if they can unload everything at a better price then screw me. If not well then okay I can have it. In the meantime they will be charging my credit card interest on a shipment of clothing I have not received. This does not sound very legal to me.

Phyllis of Brighton, TN December 4, 2008

Phyllis of Brighton TN (12/04/08)
I first applied for a Lane Bryant catalog and credit card. They then sent a woman within catalog which I had ordered several items. Later they asked if I would fill out a survey for them for discounts on products. A few weeks later I found a 14.95 charge on my bank statement for UMG money ahead. I said I did not ask for this. The bank said it came from a woman within survey I completed. This was in fine print that I never noticed. I was furious.

I called to cancell every thing I have through Lane Bryant, Woman Within & all catalogs and accounts. This is so bogus. No physical damage, i was just amazed at how crooked companies work. I will never deal with them again!

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