Lane Bryant

I have contacted Lane Bryant several times to request they not email an email address I once used. Each customer service representative tells me they will honor my request; however, they continue to email that address. Today it happened again and I emailed customer service to not email that email address and to change the email address they use to a different address. When they replied to me they included the email address I asked them to not mail to in the return email.

Lane Bryant states the following in their internet privacy policy:

"You may update your registered personal information at any time. This includes your name, password, e-mail, and postal address. You may also manage your mailing preferences and e-mail formats. Update your information or change your mailing preferences. If at any time you would like us to update your personal information or remove you from our e-mail or postal mailing lists, or if you need assistance with the modification of your information, send us an e-mail with your request or write to us at Charming Shoppes, Inc., Legal Department."

However, there is no place online for consumers to actually change an email address that is associated with their billing address information. I have repeatedly requested via email and also via the customer service line and each time I am assured the matter will be taken care of and it does not. Lane Bryant continues to email the email address I have told them to not use. They even include it in response to me explaining they will not email it. Please advice. Thank you.

I have been trying to keep track of my expenses for several months now, and noticed recently that I've been having problems keeping up with my Lane Bryant card, despite making more than the monthly payment. I have not purchased anything in months, and I noticed extra debits on my statement. It took some searching, but I finally found that I was being charged insurance payments (about $20 a month on top of the accrued interest). Whenever I call, the representatives, they usually offer the insurance, but I always turn it down. I never opted to have the insurance, and it was added to my account without my permission.

I also have been having the problems related by other customers on this site. I have four bras I bought from the company from 5 years ago that still are going strong. Unfortunately, all the bras and clothing I have purchased from them in the last 4 years or so has lasted less than 5 months. About 6 months ago, my mother found a shirt that they are selling at Lane Bryant for about $50 and change, at Walmart for about $7. The Walmart shirt is more durable to boot. The company also has shift to putting out the 'typical' heavy women clothing. Hideous patterns, clunky jewelry, and nothing is cut to actually fit a larger woman, it is just sized up from the scrawny woman fashion. Even their "right fit" jeans do not fit correctly. This depresses me, especially because I used to work for the company, and they used to take pride in offering better clothing for the larger woman.

My experience with Lane Bryant over the years has been a good one overall. Two months ago, I went shopping for new clothes. I was hoping to add the money I spend that day onto my current credit card. I already closed the other card account. I left thinking that I could combine both amounts onto one card, but little did I know that I now have another credit card. Well, I got two credit cards now and didn't want that. The sales person didn't even tell me I applied for another card and it didn't register to me. I thought it would be on my current card. When I called the customer representative, they would not allow me to combine the amount of money onto one.

Every time I go shopping there, the clothing is nice. But when I go home, it rips or something goes wrong with the clothes I buy. Then, I get busy and cannot return it. Plus, it is really expensive there. Once I pay off both cards, I'm not going to get another credit card and If I do, shame on me! I should've learned by now, huh?

I have always got my bras from Lane Bryant even as a teenager. This most recent visit in August 2011, I got two cacique plunges.The employee informed me that they were being made different. Well about two months later, the fabric that holds the cups together started stretching and ripping. I paid alot of money for them because I thought I was buying a good quality product. I took care of them as instructed and never slept in them. I am very dissatisfied and disappointed. Thank you for reading my complaint. Loyal customer, Britni ***

I went into Lane Bryant in Northpark Mall in Ridgeland, MS to return a sweater that I purchased about a week ago. I bought two sweaters but I purchased one of them in the wrong size. I purposely did that because the color that I wanted was not in my size. I figured I could exchange it later in my size. Today, I was in the store to exchange and I had my receipt but the cashier wanted to charge me $8.00 and some change more. She couldn't tell me why I needed to pay $8.00 more just that it rang up that way. I couldn't get her to understand that it was an even exchange like it would have been if I didn't even have a receipt. I never took my sweater from the bag, all tags were in place. It didn't make sense. That young lady cost you a customer.

The Lane Bryant at 129 N. Wabash Ave. Chicago IL 60602 treated me so disrespectfully! The security guard was following me the whole time and would not give me any space to enjoy my shopping experience. He was hounding me at every chance he got and did not give me any room to breathe. It was so horrible how they treated me like a criminal. I work hard for my money and I do not appreciate the way they treated me at all!! I just have to shake my head. I woke up crying. I have come so far in my life and to be treated this way was just very messed up.

I wouldn't give you a star at all but it wouldn't let me out without one. The worst customer service phone line I have ever encountered. I found out by calling several other numbers that the only way to get to a real person is to dial the 888-4163 number. When it prompts you to enter an SS number, don't do it but enter the numbers 1-9. Seriously? How is anyone supposed to know this? How are working people supposed to find the time to spend 40 minutes trying to pay a questionable bill? Only to find out that if I want to take care of the bill right now, it will cost me $15. There's no other place I can do business with charges more than $2 to be able to pay over the phone. I will never set foot in Lane Bryant again. The most frustrating company I have met up with in a lifetime.

I have basically the same complaint as the other complaints registered. Lane Bryant has a lot of good promotions. The trick is, do not ever return/exchange items. When you do, you end up paying more than you owed. This must be legal or they would not be able to do it.

I have shopped at Lane Bryant for many years. Over the past couple of years, I have noticed that their products' quality is plummeting. Nearly everything I buy there now breaks, in one way or another. As an example, the last three pairs of pants I have bought have all had a hem fall completely out after one or two uses. I had a pair of slippers completely fall apart after 10 minutes of wearing them. Their bras break too. Their sweaters get holes--nothing lasts more than a month. Even if it breaks in time for you to return it, that is one extra trip you have to make time for. My guess is that the company got greedy and no longer cares to put any effort into producing quality products.

I received a very offensive mailer ad from Lane Bryant. I think it needs to be pulled. To show such nudity and gay acts without it being in a private envelope is beyond wrong and rude. My 12-year old son does not need to see naked woman acting gay and being so exposed out in the open. If they wish to advertise in such a way, they need to put that kind of advertisement in a private envelope. It was disgusting and rude!

My morals are hurt when irresponsible companies advertise nude and gay acts out in the open without making it a choice to open and view such material. This company is supposed to be about selling clothes. I am angry and wish to never receive a mailer from them again.

I was in your store and very disappointed in the customer service that I got there. There were pants on the clearance rack that was marked down to $39.99 and the sign said gold dot extra 60% off. I went to the register to buy the pants; two pairs and two different colors.

The manager, Kelly, said that the pants was not supposed to have gold dot and after arguing with her, she told me that she would honor it. The other which was the olive color and the gray had a mark down but not a gold dot and went to show her that on the rack, there was other pants just like those same color and they were marked down and had the gold dot. There was only one size 22 and it so happen was the only size in that color. Out of at least eight more pair did not have a gold dot. I tried to buy another size but she would not sell me a bigger or smaller size that had the mark down and gold dot.

If the product was marked wrong then the management thing to do was to remove that product from the floor and price it right, instead Kelly went and placed the product in size order and left this issue for the next customer which was standing there who was picking out some of the same pants and told her the same thing. They are not suppose to be mark that way which is bad for business and I will never shop in that location again. This is rude behavior for a manager and I should not have to experience this type of service when I am spending money.

I bought the olive pair only because I needed them for the next day and when I got ready to right this complaint online, it showed that they are also marked down under gold dot on the website, the same way that they were in the store except online it show 50% instead of 60%. I bought the olive pair only because I needed them for the next day and when I got ready to right this complaint online, it showed that they are also marked down under gold dot on the website, the same way that they were in the store except online it show 50% instead of 60%. This needs to be addressed and handled.

I am (now was) a long-time shopper of Lane Bryant and have placed many online orders without any problems. Just yesterday, I picked up my latest online purchase from my local store and found that I received an item I did not order. I ordered a dress slip, but received a pair of pants instead. When I contacted customer service, I was informed that I could only re-order the correct item online, over the phone, or in-store at its regular price and then either return the incorrect item in-store or via mail and receive a credit for that item within two weeks. The process of returns and exchanges with Lane Bryant is very much a bait-and-switch, as another person stated. Even when the error has been made on the part of the retailer, they expect the customer to pay for their mistake. In my case, I purchased this item as part of a larger order for which I received a promotional discount, and as many may know, when you return or exchange an item as part of a promotion, the discounts are either lost or reduced.

With Lane Bryant, the customer is instructed to repurchase the correct item at regular price and receive a credit for the wrong item. However, the amount credited is not equal to the amount paid to replace the incorrect item. I do understand that if a customer returns something that affects the amount of the discount originally received, the overall return amount may be reduced. However, this should not happen with an exchange, especially if the customer is trying to replace this item with something of equal value. Even in-store when I've attempted to do an equal exchange, they have instead fully returned the item at the promotion price, then recalculated my original order to be a lesser amount with an even lesser discount, and then refunded a fraction of what was actually paid for this item. Then they ring-up the new item and make you pay the difference-when there shouldn't be a difference for an item of equal value!

In my particular case, I purchased a $45 item that I paid $30 for after the promotional discount. In order to exchange it for an item of equal value, I was credited the $30 to my original order, my discount reduced to $50 (from $75), and then given only $13 toward the new, equal-value item. Therefore, being made to pay the $17 + tax difference.

These are absolutely ridiculous and dishonest business practices. I suppose what even makes my situation worse is that when expressing to the customer service representative that I may want to go ahead and replace the wrong item with the right item, I informed by her that they may have a labeling error in their warehouse. So if I reorder the item there is no guarantee that I'll receive the right item the next time. I was told that all they can do is just pass the message along and hope the problem will be corrected "soon".

Well, my wonderful husband purchased my $70 boots for Christmas with no coupons. So, I finally got around to wearing them on January 14th, 2011, about 3 weeks after Christmas. Guess what? While at work, I could see my socks. They were ripped. No biggies, I went to take them back and problems started.

They would not take these boots back. They have had too many fraudulent cases, and because these were already worn, they would return them. Now, because each store only gets so many of each product, they had nothing to exchange - totally disappointing. I have, for sure, spent my fair share at this store. It is terrible. They do not stand behind any of their products.

My bill, which is a total of $24.54, was due on 12/5/10. I waited until 12/6 to pay it in full so I could get away from my husband to buy him a Christmas gift. When my bill came Friday, they had added back the $24.54 as a late fee. I called their customer service phone number (**) and suggested an error had been made on my account. Michael (wouldn't give me his last name) told me it was a late fee and was not a mistake. That constitutes a 100% late fee. Since when are companies allowed to do that? The damage that resulted was that I had to, in essence, pay the bill twice!

I purchased a shirt for approximately $39.99 back in July to take on a cruise this November. I never wore the shirt until November. When I came home, I handwashed the shirt and the studs began to fall off. I still had my receipt so I took the shirt back to the store and explained to them what happened. The manager Amanda ** stated that she did not know what to do. So, she called someone on the phone and they told her to give me $6.99 for my $40.00 shirt. I walked out and told her that that was unacceptable. I am not sure if this is how Lane Bryant does business or if this manager was uninformed. I am not very happy. Needless to say, I am stuck with a shirt that is literally falling apart.

I have purchased a total of three belts from Lane Bryant within the last year and all have split. This means for this belt 3 X $29.95 = $89.85, not including tax and they all have split. I would like to know what LB can do regarding this concern.

I am having the same difficulty as other clients I have seen here. No statements, no emails other than sales pitches for store, LB Outlet and online shipping. It's weird that I can get all of this but not the statements. So I get a paper statement today saying I owe an additional $50 in late fees. I got $30 after making two phone calls. The first rep hung up on me after I requested to speak to a supervisor four times and had also told me that I could not get any late charges taken off my account until I made a payment over the phone for an additional $10. That is asinine.

I closed my account, which I will pay off shortly, and I will not shop there again. I called my daughter to tell her the situation, and she said she was going to close hers as well. I am so done with LB. Any mailings from them will be returned to sender. Whatever you do, do not sign up for electronic statements. They will tell you it doesn't matter if you say you have not gotten them. I don't know how it works for the paper bills. Ditto I would suppose.

I ordered a blazer and a sequenced blazer online. About tree weeks later, I still haven't received it. So I called in and was told they sent it to the wrong address and because it had been more then 7 days. There is nothing they can do. So now, not only am I out the money I spent, but I now have nothing to wear to my own dinner party! Basically, they robed me. How can they possibly do business this way?

On June 30, 2010, I got fitted for a new bra. My daughter recommended that I do this, because Lane Bryant had people knowledgeable about bra fitting. At that time the special was to buy two bras and get 2 free. The sales clerk did a nice job and I bought a bra. The clerk said that I could come back later and she would give me credit for whatever special was on at that time. She did not give me a time frame. On September 15, 2010, I returned to the store hoping to get the special at that time. A new clerk waited on me and said that I should have come back in a week or two.

The new clerk asked her manager (my clerk from June 30, 2010) and she agreed that it was too long a time. I wanted to be sure that the bra would be comfortable for me to wear. At no time did the manager act as if she remembered me. She just answered the new clerk and kept walking away. My way of thinking was that I should get another bra for half prices as the new special was buy one and get one for half price. I am satisfied with the bra and bought two more bras at the new special price. No one likes to be taken advantage of and that is what happened to me.

At that time the special was to buy two bras and get 2 free. The sales clerk did a nice job and I bought a bra. The clerk said that I could come back later and she would give me credit for whatever special was on at that time. She did not give me a time frame.

On September 15, 2010, I returned to the store hoping to get the special at that time. A new clerk waited on me and said that I should have come back in a week or two. The new clerk asked her manager and she agreed that it was too long a time. I wanted to be sure that the bra would be comfortable for me to wear. At no time did the manager act as if she remembered me. She just answered the new clerk and kept walking away.

My way of thinking was that I should get another bra for half price as the new special was buy one and get one for half price. I am satisfied with the bra and bought two more bras at the new special price. No one likes to be taken advantage of and that is what happened to me.

Request to have my payment due date change from the 20th of every month to the 25th so that I may make my payments on time. So that I would not be charged a late fee. This company refused to do so stating,"Their system would not allow this change." This company is indirectly forcing their clients into paying late fees. Keep in my mind they have the capability to waive late fees ("one time courtesy") but does not have the capability to change due dates. This is fraudulent.

Request to have my payment due date change from the 20th of every month to the 25th so that I may make my payments on time. So that I would not be charged a late fee. This company refused to do so stating, "Their system would not allow this change." This company is indirectly forcing their clients into paying late fees. Keep in my mind they have the capability to waive late fees ("one time courtesy") but does not have the capability to change due dates. This is fraudulent.

Approximately 1+yrs ago, I made a payment online for my Lane Bryant account. Because of the online payment that was made it stopped me from receiving mail payments. When I found out that my account was past due from receiving a phone call, they informed me that a late fee had been added but they would give me a courtesy credit since I didn't realize the online payment would stop mail payments. Since then, I still have not received mail statements but the phone calls for being late with the late fees added every single time. I have spoke to numerous representatives and so called supervisors to try and fix the problem and all says that it's fixed when it has not been.

By the way, I can't receive no more courtesy credit because you only get one or two a year. I just spoke to a rep (Benjamin **) and a supervisor (Moncy-4491) today 9/24/10 to find out when my next bill was due and luckily I caught it in time because it's due in four days. I avoided that late fee just in time! I asked if my account was noted about wanted to receive mail statements and they could only go back as far as Jan.2010 because a new bank took over but it was noted and was never changed.

I asked him why would all of the other reps. tell me they made the changed and didn't and he could not give me an answer but the problem was now fixed by Benjamin ** as of this date. I said to him, I truly believe this company is doing this on purpose to make money and of course his answer was absolutely not. I am fed up and angry with this because with all of the late fees and interest that being added on it's taking me a longer time to pay off my bill. I'm looking to get a lawyer about this issue because it has to stop!

On July 6, Check #51XX was sent to the Lane Bryant company through a third party electronic bill paying system. It paid the bill in full. Lane Bryant received the check and processed it through their company, as evidenced by the endorsement on the back of the check. The check was deposited into the World Financial National Bank which is the holding company of Lane Bryant. Somewhere along the way, my account has not been credited. I have received numerous phone calls from rude collection agents, even though this account is in dispute. I have sent three letters to Lane Bryant (the last two were certified with a signature from someone in their mail room) yet they claim they never received them even though I have sent them copies of the certified receipts. In the meantime, I have been charged at least $60 in interest and late fees.

I ordered a $100 gift card on the Lane Bryant website on June 30. I received an email immediately saying that the card would arrive in 5 business days. The amount was charged to my credit card on the same day, June 30. The gift card never arrived.

Two weeks later, I began to call Lane Bryant customer service. I called a total of six times. Each time the rep on the phone was very polite and promised that someone would get back to me. No one ever did. Finally, I asked to speak to a supervisor. The rep promised me that someone would call me in 30 minutes to one hour. No one called.

Last week, on July 21 or 22, I called Lane Bryant again. This time the rep promised to credit my card with the amount of the missing card. She said the credit would appear in about 3 days. It is now July 30 and no credit has appeared. How can they do business this way?

I purchased 2 pairs of classic leggings from Lane Bryant's stores. Both pairs had ripped with very little use. One pair I wore for an hour and they ripped. I emailed customer service through Lane Bryant's website. A woman named Suzanne ** said she would send me a return label to send the pants back and that my account would be credited the full purchase amount for both pairs. I received the label and sent the pants back. A few days later, I received an email that my account was credited for a completely different item that I had not mailed back. The classic leggings that I mailed back were $26.50 each plus tax. They only credited my account $17.55.

I called LB's customer service and was told that they could not handle my claim because they do not handle email. I emailed Lane Bryant customer service several times through the website and no one was able to help me. I spoke to Shawn J., a supervisor for customer service, who assured me he would look into this matter and call me back. Now, 2 weeks have passed and I've had no response. I called another number 614 and spoke with Jennifer in customer service who said someone else would be contacting me back about this issue and a week later still no response. I feel cheated by this company as I have spent thousands of dollars and have been a loyal customer for years. All I want is for my account to be credited back the appropriate amount. I no longer have the damaged pants or my money.

I got another pair of the same pants a another hole in a different pair on the same pants. The manager Stacey advise myself that she will steam the pants and will remove the hole give her 20mins. I left came back about 25mins never ever started to steam the pants until I got there. Stacey customer service was HORRIBLE HORRIBLE. I been shopping Lane Bryant for years I have never ever experience such bad customer service. Can you please contact as soon possible

Made online payment on April 2, 2010. Received two emails thanking for the payment and saying it would be deducted on April 4. Just received my new statement stating that a late fee of $29.00 was added on April 3 and payment deducted on April due date was April 3. Paid minimum payment of $15. Finance charge $5.83, plus late fee $29.00. I paid on time, but now, owe more than before the payment. Lane Bryant chose the date to deduct the payment from my account. I had no say in this. They received the payment prior to due date but deducted it after so they could add late fee. Amount owed is now higher than balance prior to payment.

To the customers who ordered online at Lane Bryant. Bring in your order/receipt into a store. The store should refund/exchange your items with friendly customer service. You can also pay your bill in a store without extra cost. Also, associates are trained to follow you around a store to offer any needed services (it's not personal or racists).

Also, if your online order was delayed, it usually means Lane Bryant has run out of the item, so change your mind and purchase something else (it may have been a popular item). I was a dissatisfied retail customer until I realized the necessity of retail when working for Lane Bryant. Yes, they are pushy for credit and sales! In today's market what store isn't. But, buying from them has its advantages. They will except any returns including underwear Yuck! I mean really, who wants to touch your underwear (regardless if they didn't fit you).

I never received a bill, neither paper nor email, from Lane B. Mid-March, I receive a paper bill saying my account is past due. When I called to try to understand when the purchases were made and why, I hadn't received a bill. I was told there were 2 late fees added and the purchases must have been made before January. They could not see the transaction history because a new bank took over in January and no transactions prior to that can be seen! Customer service also provided no help at all! I cancelled my card and said I would pay on-line the next day. If I had paid over the phone if would cost an additional $10.

The next day, I tried to log into my account on-line but was told had to re-register since it's now through a new bank. The credit cards do not have an account number on them and I didn't have a bill with me. I called customer service and once again did not receive any help. I was told I either had to get the account number mailed to me or go in person to a store with ID to get my account number. I just wanted to have this ridiculous nonsense over with so I paid over the phone, including the extra $10. I cut up my card and my account is now closed!

I will never deal with this nonsense again. No one would explain why I hadn't received any bills but they sure could tell me my account was past due. I just felt like it was a scam to get extra money! So frustrating! I ended up paying 2 late fees and a phone processing fee because Lane B. never billed me! I also had to waste my time by making 5 phone calls that were completely unhelpful.

On 12/01/09 I placed an order with Lane Bryant as they were having an online sale buy two bras get two free. I received my order and one of the bras was the wrong size and not the size I ordered. It was correct on the order form but they shipped the wrong size. I called customer service and was told they would not exchange it, even though it was their error. The only way I could get the correct size sent to me is that I had to repurchase the single bra of the regular rate of $36.00 and wait for a return label and send the wrong one back. When they received the wrong one, they would then credit my card back the purchase price. I asked several times why I couldn't just send the wrong one back and then they could send me the correct one once they received it, but they refused.

So I was forced to purchase a new order. When I finally received the return label, which took several weeks, I immediately sent back the wrong sized bra. They show it was received by them on 2/09/10. Just past the 60-day no cash refund mark. I then received an email saying my credit amount was $0. So not store credit nor was there refund to my card as I was promised. When I called to straighten out the error I was told the original price of the bra I ordered was $0 since it was one of the buy one get one free.

I tried explaining that they made me repurchase the bra and after much complaining and several phone calls was then issued store credit, not even for the total cost I paid for the new order. I called back and finally got a customer service rep, Cody, who assured me he would credit the card. It never happened. Customer service rep Adam was extremely rude to me and told me it was my own fault for giving them my credit card number again.

I called the supervisor Theresa many times, insisting this wasn't acceptable as I will never shop there again and I want my cash refunded. After all, this was all their error. She has just ignored my phone calls. I feel as if Lane Bryant is doing some kind of bait and switch tactic. Enticing customers with a sale, then when the wrong item is sent they are forced to get the correct one at a much higher price. When one purchases a product at a store there is an implied contract that they will receive the correct item and when they do not it is up to the store to make it right.

They have not and their policy of making the customer place a new order seems wrong and illegal. I will never shop at Lane Bryant again and will tell everyone I know not to. It is not about the money but the principle. Lane Bryant is a huge corporation as part of Charming Shoppes, Inc. and should not be allowed with treating their customers in this manner. This resulted to many hours wasted on phone calls with no satisfactory resolution plus increased stress, making me physically ill.

5/9/09 i made a purchase in the lane bryant store at444-446 86 store brooklyn ny 11209 and they opened lane bryant credit card for me.i was told that my card will be sent to me by mail.two months later 7/3/09 I received a call from them "that I did not pay the bill",I told them I never received bill and card from lane bryant", the person on the phone states"right ,because bill was return to us" wrong adress".

i gave them the correct adress as above ,but they had "311 brighton street apt b".i made payment over the phone $100 11910259 7/30/09 I sent the second payment by cash check for $150 without receiving bill from lane bryant and still never received credit card . on 8/22/09 8:30 in the morning they called me asking "why did you not pay the bill?" and wha I tried to explained is that I did send my check on 7/30/09,thay said yes but you sent check to wrong dep. and we sent it back to you. and I'm not even sure if they sent it to the right adress because I never received my check back.

with all my explanationa that all that happened is not my fall thay said "ok" we will send you bill &credit card to the correct adress.8/23/09 9:30 am was another call from lane bryant with all the same story.i am asking you to help me in this situation,they disturb me a lot and all that happend was not my fault ,i am not refusing to pay my bill,thay made mistake after mistake and tried to make me guilty.

I went into the store with my 3 and 11 year old daughters and they followed us around the store. When I confronted them they tried to say that they did not do that. After I left the store my sister went in looking for me and she was hit with the same type of treatment. If that is not racism then I don't know what is. I felt hurt, and stunned by what has happen to me never in all of my 34 years have i experienced something like this. WE went on saturday July 25. The manager or person who claimed to be the manager her name was cathy.

I stopped at a seamtress on the way home and she said it needed a hem and she could fix them for $8.00. I e-mailed the company and have heard nothing, so now I have a pair of pants that I paid 44.50, and can be fixed for $8.00, that I have never wore. I am very unhappy and think this is poor business. I have shopped at this business for numerous years, but I will never purchase anything else there, and I am telling all my friends about this.

This morning, Saturday, May 23, I went to the Colonie Center Mall to the Lane Bryant to purchase some tops. I was the first one there and I sales clerk came and waited for someone to let her in. A manager walked a few minutes later and said, "Good Morning." I assumed she was speaking to me as well and I responded in kind with no response from either of the women. After the store was opened, I proceeded to shop around. The sales clerk did not acknowledge me or offered any assistance. Another customer came in and the sales clerk greeted and assisted the customer and continued to ignore me. When I went to the sales desk to purchase my items, I informed the manager on duty of my shopping experience. She stared at me for about 45 seconds and then replied, "I'll take to her". NO APOLOGY. So I also commented on her lack of salesmanship when I greeted her earlier and she replied, "Well, we are busy" and I said "You are too busy to say morning?" She ended saying "Have a nice day" in a rude manner. I am a long time Lane Bryant customer and this experience was shocking and I will pursue my compliant.

I was given a coupon code for Lane Bryant by a friend on 4/15/09 and I placed an order using it. It was a good deal, $120 off, but I purchased $187 dollars of merchandise and my credit card was charged $83.28. I am a long time customer of Lane Bryant and have spend thousands there, in store and online and often use a coupon or coupon code. With absolutely no notice to me my package was rerouted back to Lane Bryant over the course of a ten day period. I made several attempts to resolve this issue via email and phone. Today, 4/29/09 I received the first correspondence regarding this issue; a return receival noticed that said that they will refund me less shipping and handling for the return.

The coupon code was a valid, working code. It is not my problem if the coupon code was given to the wrong people. I use coupon codes from friends all the time, in fact Lane Bryant even sends out notices with coupon codes to give to "friends and family." My friend did in fact receive her package using the same code. The company never contacted me to tell me there was a problem. I was stonewalled when I called asking what was happening to my order. They took money out of my credit card account for 13 days without intending to give me the product. They had the product rerouted and are claiming that I returned it and that I must pay shipping and handling.

Ordered outfit for a wedding Aug 08. It was the wrong color, I sent it back it the time allowed plus I paid to ship it back, asked for refund back to my credit card. I am still waiting as of Feb 5, 09.

I took advantage of an online sale with Lane Bryant. They were advertising buy one get one free both online and throughout the store and on top of that I had a coupon for spend $225 and get an additional $75 off. I was able to get about $500 worth of clothes for a $165 with tax. [Am a victim of Hurricane Gustav.]

Well guess what Lane Bryant did to me? I bought one load of clothes in the store. Then I placed two online orders worth about $170 each. One of those orders was shipped. It is the one with all of the day clothes and not the sleepware. However the order with two pairs of boots and a bunch of nighties was delayed with no real reason other than that. I ordered this on November 28th and they are delaying my order until December 28th. If it is not processed by December 28th then they will cancel my order and refund my credit card.

Can you smell a rat? Sounds to me like they are going to see how their Christmas sales go and if they can unload everything at a better price then screw me. If not well then okay I can have it. In the meantime they will be charging my credit card interest on a shipment of clothing I have not received. This does not sound very legal to me.

I have been a loyal LB customer for years. I have recently had THREE of my orders cancelled, with no explanation. I can not get any calls returned, I have used coupon codes, or at least the ones that would work, and have always been a faithful customer. They have horrible customer service and at the very least could have called me and informed me what the problem was. I feel abused and mistreated by them.

I placed an order for clothes on 11/07. I checked the status of my order online several times so that I could retrieve the tracking information. Every time I checked the status was Processing?. I used the email link after a week to ask the status of my order and never received a response. I ordered 12 items total and just yesterday (11/16) received 12 post cards in the mail stating that my items should ship by 12/11(!!!) and if they did not my order would be cancelled and my credit card credited. RIDICULOUS! If you do not have items to ship, DO NOT list them as shippable on your website!

I bought two blouses for a vacation. Tempted by a 15% discount, I let the clerk submit my application for a credit card. When I returned from vacation I found a letter from Lane Bryant requesting further identification; a pay stub, a W-2, a tax return, a bank statement. Are they kidding? What with a serious threat of possible identity theft, I'm not about to provide all that confidential information. They even suggested I fax it to them! Sure, let's just have all this info floating around for who knows who to see? I bought two blouses, not a home mortgage. This is way too much information for them to have. Is this even legal? Needless to say I won't be shopping there. And I say beware to any of their credit card holders.

Ordered from Lane Bryant online in May and used a coupon code to save $75 off purchase. Items came shipped in two separate boxes, one taking longer than expected. Found out in statement in August that my $75 coupon had never been applied. Tried to contact customer service (good luck) and found out that I was welcome to take everything back to a store and have a credit issued to my card. (Meanwhile the balance had already been paid off). And it's not convenient for me to just find a lane bryant nearby.

Then in September, as I didn't learn my lesson from my first experience...I went in to a Lane Bryant store while on vacation. I ordered 4 bras through the sales clerk because the store didn't have them in stock/on hand. The bras arrived at my house (not in the timeline promised) and they were all the wrong size and the clerk had NOT rung them up buy one get one half off. I proceeded to search out my nearest store and took them all back.

As soon as I walked in, I was being asked if I had a Lane Bryant Credit Account...a little pushy? Then I explained to the clerk at the counter, who was actually very nice, what had happened. She re-ordered my bras (8 total) and verified that they had rung up correctly and said I would receive them in 4-8 days. Almost two weeks later, I get 8 post cards in the mail saying that there will be a delay and they hope to receive the bras by 11/27/08. If they haven't shipped them out to me by 11/27/08, they would automatically cancel my order and refund my credit card. What? So basically I will have been waiting on the CORRECT bras from September to the end of November? And, my credit account will have already been paid off by that point? So, I can get a credit if they don't ship the bras and cancel my order? AND my postman knows that I ordered 8 bras and what color and size they were because it was on a postcard? Are you serious?

I am furious. I needed these bras a month ago not by the end of the year! I will never ever ever order from their online service again. I will also be canceling my order and finding bras elsewhere. I could have them custom made and sent in under a month, why would I want to wait two months for these? And there is no customer service with Lane Bryant when you can actually find a number to call in on. GOOD LUCK.

Wasted Money

I was forced to quit my job due to my ethics. This company doesnt care about their employees OR their customers. They simply care about forcing their employees to harass customers into applying for a credit card. I was told that my only function for this company was selling credit and if I did not do this up to their standards, that I would be fired. Morally, I felt this was wrong.

I lost my job.

Purchased items on line, completed order, all was in stock said it would be recieved in 6-7 business days. kept checking on order and it kept say no order called customer service,,said they had to inspect the items for quality and shipping would be delayed.. i made it clear that i had order for a spefic time to get recieve the items.. was told that she would email the warehouse (cant call them,, they have no number for them) told her that she would have to overnight this order at their expense. kept checking on order ,, still not shipped..then they are shipping one item at a time. and nothing has arrived yet.. WILL NEVER SHOP AGAIN .. PEOPLE BEWARE OF LANE BRYANT ON LINE ORDERS...

had to go out and find other items..so i would have them on time.. about an additional expense of 100.00

Previously purchased three pairs of Houston original fit trousers from LB. Within weeks all six pant hems had fallen out and three buttons had fallen off. Recently purchased two pairs of Houston Right Fit trousers in hopes there would be no problems. First time wearing both pants, both pant legs' hems fell out.

I was visiting with relatives from New Orleans in Monroe, LA. We decided to go shopping at Lane Bryant which was once my favorite store. The manager Essie was very rude to the workers there and she even yelled at me as a customer when I simply asked her if she could help me coordinate an outfit. This woman is horrible. She is a disgrace to Lane Bryant and I will never shop there again. This happened at Pecanland Mall in Monroe, LA.

The dye from a shirt rubbed off and ruined and expensive handbag. I contacted the manager at the store who directed me to a customer service phone line and who also advised me that she would be in touch with a district manager who would then be in touch with me. It has been over 3 weeks now and I have made several phone calls to the store and the customer service line with no response. I have also sent an email to the company outlining my issue.

I have a $150 handbag that is ruined. I have not received a call back from district management or customer service for over 3 weeks and close to 10 phone calls.

Every time I go into this Lane Bryant store, I encounter the Manager who is very rude and offensive. She is not helpful and acts as if I am bothering her when I have questions. I have also heard her use profanity numerous times around customers and her over all demeanor is not professional. She is also rude in the way she handles her employees and she constantly talks down to them which causes me and other customers to feel very uncomfortable. I will no longer shop at this Lane Bryant because this manager is horrible and there have been numerous such incidents with her. Thank you kindly

I recently placed a purchase from Lane Bryant for 7 tops. I got a promotional code to use that was emailed to me. I completed the shopping cart went to the preview of your order. It showed the order to be $131.00 (including, S&H, customs and taxes) I am in Canada. The screen came up to review your order and details then submit if it is ok. Everything was fine and I sent it. Two days later I went in to see if the order was shipped...it wasn't, however the price had changed to over $150.00.

I emailed Lane Bryant and asked them NOT to ship the order as this was not the amount that I approved and I wanted an explanation as to the increase in charges. No reply....I emailed again and still nothing. The next evening they shipped the order. I emailed a third time stating that I did not approve the higher amount and I want to know the reason for the change. The customs and shipping changed from approximately 12.00 each to 25.00 each.

I finally got a response and they stated that I used 2 promotional codes (which I did not) I wrote to them again and asked why they would increase shipping and customs when the promotional code they stated I used was a 30% off. I asked them to cancel the order. They told me they charged my card as soon as the order was placed and it was shipped 6 days later. I stated that I inquired several times about the discrepancy and I think I should have been informed about the change for me to approve. (It is not much money, but it is scary that they just change the amounts without you even getting a notification.)

Anyway, they emailed me and said they are sorry I am not satisfied, however I can return the items, however I will have to pay for the return shipping (another 25). The Customer service rep was very rude in her email as well. Never will I shop there again, either on line or in store.

I bought 6 pair of Right Fit Trousers. The first day and sometimes by the second day the hem unraveled on the pants. I had to walk on my hem the whole day until I could get them home to wash, dry and mend the pants.

I have sent 7 email complaints to customer service about this and have had no response. I send my first email on April 21st it is now May 10th. I like the pants and the way they fit, I just think I should be compensated for having to re- hem each pair. It's annoying that I have to hem them and even more annoying that I haven't heard back from Customer Service.

I am a Canadian who purchased some clothing at Lane Bryant in Niagara Falls, NY last fall. They offered me their credit card - an offer I only accepted as they provided no payment and no interest for three months. When the this period was over, I sent my payment - via Canada Post money order in US dollars - via Canada Post ExpressPost service (with a tracking number). I have proof that they received my package with payment on time on March 10. I have proof that the money order was cashed by them. Yet, my account has not been credited.

Currently, their collections agents have attempted to contact me indicating I have made no payment, I have to track the money order's cashing through Canada Post. It appears that Lane Bryant will not accept a copy of the cashed money order as proof that the money order was received and cashed. I'm out $228 US and have a scar on my credit report unless I pay them AGAIN another $228 US, plus interest and finance charges!

I ordered a number of items that needed to be returned due to being too big - a red dress, two pairs of jeans, a down vest, top and black dress pants. I had all the return merchandise slips, filled them out, put it in a box and shipped it USPS priority mail w/delivery notification. I received an email stating they got my items and my account will be refunded $70. I emailed them back saying the refund should be more and listed the items in the box. I received an email asking for the date the packaged was shipped, how it was shipped and a tracking number. I supplied them with it. I got an email stating here is a link to our return policy and sorry your box only had one item. I emailed them stating this was unacceptable and I have no choice but to contact the BBB and a lawyer. I'm waiting for a response.

I have a loss of approximately $200+.

Lane Bryant did halt shipments to Canada with some smarmy excuse that the site is undergoing renovations. Seems to lack a whole lot of ethics since these renovations have been going on for over five months. Can not get a straight answer out of any email I sent to Lane Bryant about what is going on. I am now shopping for other vendors.

I purchased some clothing off of the website, it didn't fit. When I emailed them they told me I could go to any store and return the items. We finally drove to Buffalo on Nov.3rd to return the items and they said we had to do it over the net. It has been 2 months and the product is still sitting in my home and Lane Bryant keeps on pushing me from one site to the next. Now they are saying the Canadian site is down. Their customer service sucks and I would like to speak to one of their customer service reps. I keep on getting the runaround and am very disappointed. I will also urge the Canadian Better Business Bureau to stop Lane Bryant from being able to sell to Canadians.

I am still owed over $350.00 that is sitting on my Visa card. I also waited at the border for 3 hrs with an infant to return the items. My time is valuable just as everyone elses and I have no patience for this.

As a side to a recent phone order to Lane Bryant, my wife was sold a $10 trial cosmetic product. She cancelled within 48hrs, and never received the product. Our Discover card was charged $10 by Reservationrewards.com for a membership fee for their shoppers discount club. I believe this transfer of my cc acct number is a violation of my privacy by Lane Bryant and their partner WEBLOYALTY-Reservationrewards. Lane Bryant did not post a charge I join many other complaintants about this practice and wish to be party to a class-action suit.

Albeit $10 is not economic damage to me, violation of my financial privacy is very important to me. In an era of ID Theft crisis, I am forced to be very diligent and concerned about abuse of my CC acct.

I receive Lane Bryant catalog to my house on an average of 2 a week. I asked for a Lane Bryant gift card for my Birthday only to find out that it can not be used in the catalog. This catalog screams the Lane Bryant and doesn't state that it is not the same as the stores. I think it is a scam by Lane Bryant to mislead consumers. Once the gift card is purchased you can't get your money back. They don't explain that the catalog is not theirs.

Pricing in the catalog in less than the store to lead you to believe their pricing is good. The online address is the only indication of lanebryantcatalog.com. But Sears have catalogs on line and their the same company. I just want to know if the two company can be made to adjust the names to stop misleading people. And are they really two seperate businesses or a division of. Most companies with a well known name such as Lane Bryant would have a hissy fit if someone else was using their name and leading people on. Because they have done nothing with the catalog company makes me believe it is a scam to secure more business for their stores. I am so angry I could scream. Scams, thats all this country has become.

I have a gift that to me is worthless. My children spent close to 100.00 for nothing. The store doesn't cater to my age group like the catalog does.