I have a sister who opened a credit account with La Curacao and she put me as a reference person, I did not co-sign. Now my sister does not live with me, and I have not seen her in more than a year. La Curacao keeps calling me, sending me text messages and bothering me. I told them multiple times the same thing I'm saying in this message, and also I have a voice mail from a law office about the same issue.
Consumer Complaints & Reviews
I purchased furniture from La Curacao. I didn't have a complaint until now. I have been making monthly payments on time per the statements I receive in the mail. I received my new statement for my fifth month now. I noticed there is a fee for a protection plan that I never ordered. I called customer service. The lady I spoke with, whom by the way had no knowledge whatsoever, told me that I have paid this plan for the previous 4 months, but it wasn't noted on my statement. The second issue was with the credit plan. I also found out from this individual that my plan has been moved to the "99" credit plan. After studying balance and payment totals, I realized the interest rate is 25%. When I first opened my account, I asked numerous times what the interest rate was. They kept telling me it was between 0 and 10 depending on the amount purchased. The interest rate is completely unacceptable, considering I have an excellent credit score. I will not recommend this store to anyone. Save your money. You'll end up paying 3 times the amount.
I had an account with La Curacao and we ended up going to court. They had a judgement against me, so I had to pay the balance in the account which happened in 2008-2009. I paid the total balance and I never got a release of judgement until this year. I was trying to buy a house and I noticed on my credit report that they did not report to the credit bureaus about the account being paid.
Now these days, the credit report is showing charge off, not paid or loss, and this is really affecting me. I spoke with the credit department several times, asking them to please update the information but no one had helped me yet. I would really appreciate help regarding this matter.
I am Mario **. I purchased TV from La Curacao. A few days later, a personnel of La Curacao called me. The personnel offered me warranty insurance for the TV. I purchased the insurance. But that day, I changed my mind about paying for the insurance. I believe I do not need it. They offered to put it on my credit card. I called to cancel the insurance. After several days of trying to cancel, they said it was cancelled. But now, they did not return me all the money that was charged. The insurance cost was a total of $230.00. They have only returned $99.00 to my account. They did few things to make me confused. But I know the balance on my account well prior to getting that insurance.
I purchased a four-year insurance for an HP computer that I purchased in 2007. I have only taken the computer three times; the third time in January 2010 the disk tray was getting stuck. They kept the computer two and a half weeks to tell me, when I finally called, that it did not have anything.
On May 17, 2010 I opened my computer as usual and the corner of it lifted up. The more I tried to open it the more it pulled the speaker up. I then carefully examined it. I realized that a screw was missing. I tried to turn it on and the screen wasn't visible. I then took it to La Curacao, the store where I purchase the laptop. I asked to talk to the manager because the previous time they did not do anything to the laptop and it took a long time. So the manager looked at it, we came to a conclusion that was a factory defect. He noticed the missing screw so they documented some of the facts. They tell me on 6/8/2010 that I have to pay $480 and the insurance doesn't cover it because of customer abuse.
I paid a lot of money for the computer and insurance and think this is unfair that they keep doing these to their customers. I know many people with similar problems. They get insurance and they clean their hands by saying customer abuse. I have been a customer since 2005 and they don't care if I made my payments in time or if I'm a loyal customer. All they want is to get rich by fraud to Hispanics who don't know the law. So one needs to put a stop to this and investigate. Thank you for your time.
they sell you nintendo ds only if you buy all the assesories plus two games. if don't buy it all togeather they don sell it to you.. also they pick the games for you...
I open up credit with the store. I started receiving two invoices for two accounts. I never authorized two accounts. I went to the store to address my concern. They had me speaking with different reps., and no one was able to help me out. I asked to speak with a store manager, and I was told there was no store manager available. Finally they had me speak with the operations manager, Maria Jenkins. She was very rude and did not apologies for the wait or the lack of customer service. She assured me this problem would be resolved, and I would only have one account and would not receive two invoices. Now I'm not still receiving two invoices, and nothing has been resolved. I have contacted their corporate office and filed a complaint. I have not received any response, and its been 4 days.
I am being charged interest for both accounts. I did not authorize two accounts. Needless to say, I was quite frustrated and am quite disappointed because I do not want to spend any more time on this problem. They have been very unprofessional and rude to me.
i purchased a laptop November 2007 from "La Curacao" total was $741.89
i choose a plan that had no interest for 3 months & i did not purchase any kind of insurance.
but when i received my first statemet, the balance was $978.12
i choose a plan that had no interest for 3 months & i did not purchase any kind of insurance.
but when i received my first statemet, the balance was $978.12
i went to the store directly so they could explain the statement.
it happens to be that my account was not 3 month 0% finance, plus they added an insurance for the amount of $53.82. they credit my account for only the insurance amount. i suggested to pay the total amount due by next month, and they said that the interest that was applied was going to be credit to my account.
Also i made my first payment on 01/11/08 on check #112
i check my bank online 01/28/08 and notice there is a check posted to my account. the same check # previously used to pay my la curacao account. same amount. same everything.
la curacao ran my check twice.
& one more thing. every store usually gives you a mail in rebate. well from this laptop i was going to get $150.00
back. so i mail it in. the check arrives 2 weeks later. i open it & i am surprised. it was $150.00 but could only be used for a future purchase. it could not be used for personal use, to put it towards your current account, nothing! they expect you to buy something. 1st & last time i do business with la curacao
In December of last year I bought a car stereo as a gift for someone. Along with that purchase I also paid for installation for that product. Unfortunately, the car that was supposed have the service was in a car accident and we could not use the stereo until the car was fixed. The thing is that we are still waiting for the insurances to resolve this matter and so have been told that it might take up to a year to settle this.
So as you can see I now have no use for the installation. I recently tried to go back and get an exchange for the installation because I never had the service but they are telling me that they cannot do that. That I only had 30 days to do a return,and they can not help me. That I have to get the service done or lose my money. My jproblem is that I have nothing to do the service on because I have no car so what can I do?
