Kohl's

Hi, I am a long time happy customer of Kohl's way back when I lived in Illinois! I buy everything at Kohl's. I have 4 grandchildren and Christmas is all about Kohl's also! I have recently been diagnosed with spinal growth areas and am in and out with treatments on eval. I am a newbie at getting around without being able to stand longer than 5-7 minutes before the extreme pressure starts on my spine. I can get to the door with a cane, yet there is nothing but a very small sized wheelchair with manual usage that doesn't comply. When you cannot do that due to the pressure of using your upper body like that, it is unbearable! I find stores are getting more electric, battery-operated shopping carts for the disabled and I was hoping I could interest Kohl's into this! I hope to hear from you soon! I cannot travel with a wheelchair. I am not a driver. I get a cab and a neighbor rides. I do shop at your place a lot. I just cannot any longer (sigh). Please contact me.

My experience at Kohl's was one of confusion, which then led to frustrations. I went to the store's clearance rack and found a ** I wanted. I then found five different stickers saying its price and I had no idea which one was the real price. To my surprise, when I went to the cashier, who also was the manager, I asked if they could ring it up to see the price. Even though the shirt was on the 80% off rack, it happened to only be 50% off. The manager then tried to tell me that it wasn't that big of a deal and kept telling me to buy it anyways. I felt like I was almost being forced to buy it and it made me feel uncomfortable, so then I said, "No, thank you," and walked away. The last thing I heard from the manager was "fine", in a low and unhappy tone. I don't know what I did to receive these kinds of actions and that being said, I don't think I will be going back there any time soon.

Five years ago, I attempted to shop at your #0262, WV and left feeling belittled and frustrated because my shopping experience was "very limited" due to the fact that I am in a wheelchair. For example, first, I had difficulty entering the building because I was unable to open the doors by myself. Secondly, the aisles were too narrow to enter and there was no room to turn my wheelchair around to exit the aisles. I returned today, May 18, 2012, to be greeted by automatic opening doors. Needless to say, this put a smile on my face and I was able to shop in some of the aisles, but not all. Thanks so much for the handicapped upgrades.

Suggestion: To make sure your aisles are handicapped-friendly, personally set in a wheelchair and go down each aisle. There is nothing more frustrating than trying to back your electric wheelchair out of an aisle that has no room for turning around. I am very concerned about not harming another shopper in the process as well as damaging your displays or merchandise. Thanks for the improvements.

The Kohl's store in Ford Road, Canton, MI is just terrible. Just recently, I have walked out of the store, leaving all my items because of a rude help there who was not taking care of anything. I had been to Kohl's on the 10th of May and the girl rang my purchases up separately. I was given a $10-dollar receipt and a $39-dollar receipt. I did not know they had Kohl's cash so I went back to buy a few items, but I could only find my receipt for $39. So I went to customer service and they said there was nothing they could do. The manager on duty said that they could not assist me without both receipts.

Mind you, I am buying other items and also, it is on my charge from the 10th of May. So I left. I really never want to go to that Kohl's again. They just don't care -from cashier to management. I have been shopping there since it opened and I really think that they need to hire new help. The women who work there are rude, unfriendly - and this happens a lot in that Kohl's branch. I tried shopping at other Kohl's branches and never had a problem. I once went to Westland and the manager took care of me. Thank you, Westland Kohl's - and the girls were friendly.

My family went to one of the Kohl's store in New York City. Because my family doesn't speak English well, the cashier's attitude is really bad. She didn't know how to respect customers. Also, she didn't let my family use the coupons and took their coupons away. I think she will use my family's coupon later for herself. That was a really bad cashier.

I approached the cashier with an item that I wanted to purchase and a 30% coupon that my mom gave me. When I presented the coupon to the cashier, she informed me this coupon could only be used on a Kohl's charge card. I was initially a little skeptical because I thought that we did the same thing at another Kohl's and she was just being stingy. When I informed her of this, she got rude and made a scene. She outright embarrassed me in front of a whole line of customers. Is this the person you want representing your company, Kohl's? An individual that insults and belittles customers for an honest mistake? I can understand if someone is having a bad day and isn't the most friendly or outgoing, but this cashier went out of her way with her tantrum. I purchased $250 worth of clothes two days before this instance. I've learned my lesson. I'm going to Macy's.

Their transaction processing systems and process would not accept my methods of payment. I have always used my debit card to make purchases there. Their system would not process it. I tried my credit card, it would not process. Then I wrote a check and declined it. Now I knew that all of these should have been fine. I called the bank about the debit card. The bank said there was no transaction request and no reason why it would not go through. I called the credit card company. They said there was no transaction request. I spoke to Kohl's manager on duty. They referred me to a check approval number. The number was electronic and said it was not due to negative information. It was due to risk perimeters. Then I was referred to Kohl's department. I found out that it is Kohl's policy to not take checks over $100 without recent previous check writing within chain. Then it was explained that the debit and credit card issue was due to in-store processing systems. I have shopped with them for years. They just told me they don't want my business.

I am very disappointed with Kohl's customer service. I am a client for many years ago, and I expected more comfort and satisfaction from Kohls. But after I spoke with a manager and know that the regulations are not fair for customers, I do not want to come back to buy more in the store, and I also felt that I made a mistake to choose Kohl's as my primary store to make my shopping.

On April 15, 2012, I was doing my regular shopping. Then when I was in the cashier, I noticed the two savings cards of extras 20% off I forgot on my desk. So, I decided that when I came back from travel I can show the cards with the ticket and get the discount. In addition, I asked to the cashier for plus Kohl's cash because I spent $241.67 . But the cashier told me that in this time, there are no cash rewards. When I came back to my house, I checked the coupon and saw that there are rewards (get $10 cash back). When I came back and had time, I went today. They told me that they can't do nothing for me because I had to give only that day to read the code. But it is not fair because the cashier did not give me the reward and I can't apply for the 20% off. So, the solution is to return the clothes and apply for the new savings? Finally, I do not want buy more in there. I feel very mistreated. The customer has no right whatever to have a ticket and card discount.

Well, I went with my family to Kohl's. And before that, we were at a party with my cousin's. They all had $10 gift cards for Kohl's and they gave us 4 of them, so I gave it to my kids. Later, we went to Kohl's and my son used one and then my other son used the other. Then in 6 minutes, my daughter went and used it. So when my other daughter went, they wouldn't let her use it. They said it didn't work and before that, I heard them saying that this family is using a lot of them. It says 1 per customer on the card. When my other daughter went up, they scanned it and said it didn't work. I know that they are lying because they were still on the paper glued to Kohl's paper when we got it. And I don't like what happened. It really got me angry and it upset my daughter. I would really like to get something back because of what happened or else there would be further consequences. Thank you!

I attempted to place an order with Kohl's online. The order system told me there was a problem with the billing address I had given them and to check with the credit card company to see if there was a mistake or to contact customer service. I contacted customer service and the person I spoke to, told me the problem was with the billing address. So no order could be placed - fine with me. I contacted the credit card company who told me the billing address was correct, and that Kohl's had debited my account the amount of the order. I called Kohl's again, and was told that in a few days, the charge would be reversed.

So if they won't take my order, why do I have to wait for them to reverse the credit card charge? It should never have been entered in the first place. While this may be a convenient system for Kohl's, its fundamentally dishonest, in my opinion. Now I have to check my statement in a few days to make sure this (unwarranted) charge is reversed.

Back in January of this year, I had a substantial balance on my Kohl's charge and was unable to keep up with the payments. Kohl's sent me a letter stating I could pay a certain amount to settle the account. I was excited about this. My income tax return was coming and although I had other things this money was needed for, I chose to do the payoff settlement with Kohl's.

The settlement payment was made in February and I am still getting calls about the past due balance on my Kohl's charge! Kohl's deducted the payoff amount - happy to take my money. But I am still getting calls that I owe them the remaining balance - the portion that was supposed to be written off. Every time a Kohl's representative calls to tell me I'm past due, I go over this and over this, giving the confirmation number for the payoff and asking them not to call again. Each time I receive assurances, a supervisor will take my number out of the system that I won't get any more calls. Well, I'm still waiting for that to happen.

I'm frustrated and pissed off. I used to love shopping at Kohl's. I won't step foot in their store again.

Consumers beware of excessive late fees/interest. Over the past 4 months, I have had 2 occasions where I did not receive my monthly statement, then received a "late" statement containing $25.00 late fee and interest. Today, I called to handle the 2nd incident and while they removed the $25.00 late fee, they did not remove the interest, and added a $10.00 fee so they wouldn't report me to the credit bureau. This is not a good way to treat a longstanding customer who loved their stores. I closed my account today and will not shop at Kohl's again.

Racial profiling: I went to Kohl's today, 4/13/12. I had my eye on a purse and decided I would make a 20 minute drive to go get it. I walked around and then I noticed wherever I went, someone on the intercom would send someone there and I also noticed that the lights flickered when I went to different departments. At this point, I had been in the store for about 30 minutes. I went to the shoe department and the lights flickered and over the intercom, they sent someone to the department across the way. I walked up and down the aisles looking at prices and shoes. There were a couple people in the department with me. Next thing you know out of nowhere, a lady popped up and asked me, the only black person, if I needed help. She asked only me and no one else. Mind you, she wasn't there when I came into that department. I said no and went on about my business.

As I'm walking, I see workers looking at me and also the manager. I passed them and quickly turn around and the manager is still looking at me. I get to the cash register and I turned around again. There was the lady that was in the shoe department that asked if I need help walking by. At this point, I'm furious and asked the cashier for the store manager's name. She said Amy and I asked, "Do you know her last name?" She replied no.

When I get to my car, I called the Kohl's store and asked to speak with a manager. The manager got on the phone and I told him the story and that I felt uncomfortable that they were following me. He kept saying he apologized and asked if I knew the employee's name. I said no and described her. He knew exactly who I was talking about and said she works in the shoe department. If she worked in the shoe department, where was she when I first came into the shoe department and why was she behind me when I walked to check out and not in the shoe department where she supposedly works. Why were they sending people to the areas I was in and why were the lights flickering. The manager apologizes that I felt that way and that he would talk to her. Talk is not going to do anything. He probably sent her to watch me.

I was shopping in the State College, PA store for children's clothing on 4/10/2012, and my purchase totaled $511.40. I noted that it came out of my account on 4/11/2012, leaving me more than enough money in my account to cover my electricity bill. Today, I look in my account to find that $511.40 was taken a second time. There was no credit to my account, like there was a problem with the previous charge. It was just taken out twice for no apparent reason. I was told that it could take up to 30 days to get the problem corrected. This is not a small issue. it is a big one. I also have my mother's 85th and granddaughter's 18th birthday party on Saturday. I guess I will be putting that together on a shoestring. And that is not the only thing wrong. What about the bank charges? What about the inconvenience to me and my family?

In December 2011, I used my Kohl's charge card. I did not receive a bill in January and notified customer service. They said a late fee had been generated and they would take care of it. In the meantime, I paid the balance in full (less the late fee). However, in March, there is now a balance for 2 late fees and accrued finance charges. I only realized this because I received an automated call from Kohl's. I contacted customer service again and the agent agreed to waive the charges. Apparently, she didn't waive the fees because I received another call today (4/12/12) from the credit department stating that I still have a balance due. I spoke with Veronica and she agreed to waive the charges. I'm concerned that this will negatively affect my credit even though it is of no fault of mine.

Insensitive customer service: Last February 19, I received a call from Kohl's which notified me of being late in my payment. I asked how much my balance was, and I paid it right there. My excuse at that time was that we have a medical problem in my family and may have overlooked checking my email. To my dismay, Kohl's reported a derogatory remark on my credit report about being 30 days late 2 days after I paid the balance off.

I then checked my email inbox queue to see if I missed the billing alert, but I did not see any. There's none in my spam mail either. I asked why I did not get any notification of bill statement for March 2012, and I was told that I did not get it because I do not have any outstanding balance? Could there be a bug in their system that they don't send you a bill if you do not have any transaction for the month instead of zero balance? All I know is that they changed billing processor in March 2012.

I read a lot of complaints here about Kohl's billing process, and the fact that they made some changes makes you think there is a system problem, right? I wonder why they do not accept their infraction and give allowances to their most valued customers. Now, Kohl's just lost another customer, because I just closed my account. I thought they have good products, especially the J.Lo clothes line. But I guess I just have to find another store, because I will never shop Kohl's again!

I called Kohl's after purchasing a Dyson vacuum1 to 2 years ago. It has a 5-year warranty. The belt broke and I was told by Dyson to take it to Sears in Toms River (45 minutes away) in the Ocean County Mall and they would have to send it out. I was told it was a big job. I'm a senior with back problems and it is hard for me to walk into the OC Mall and return this heavy item. I had called Kohl's the night before and was told by the girl in housewares to bring it into Kohl's and they would take care of it in their own way. Also, since I didn't have the box or receipt any longer, they could look it up since I bought it with my Kohl's card. Of course, they couldn't look it up and see when I purchased it. So I had to lug it out of the store again and get it into my car. I am so disappointed. Had I known it was such a repair job, I would never have bought it.

I have been a very satisfied customer of Kohl's for over twelve years. I have never ever been late paying my bill. I bought a beautiful blouse in June or July of 2011. I went to Ireland for an extended period of time due to an emergency with my family over there. I completely overlooked the very small balance for over thirty days. I came back and went to Kohl's to shop and the salesperson told me I had an outstanding unpaid balance. I paid it right there and then. I also found out that Kohl's informed the credit companies. I can not believe that of all the stores I shop in, that this happened at Kohl's. I brought this to the attention of Kohl's before to no avail.

I am hoping that Kohl's can rectify this and restore my excellent credit. I spoke to a rep at Experian credit and they said Kohl's can excuse this oversight. I closed my account at that time because I was very upset. I would to love renew my relationship with Kohl's and start to shop at my favorite store again.

I was on hold for over half an hour on 03/23/12! Unacceptable phone customer support.

I purchased three sets of sheets of which two out of three fell apart within three to four washings. The original set, Vera Wang, was very expensive and I lost the receipt. I complained on Kohl's website in a review and was told to bring them back and I would get my money back. The other two sets are also expensive, one fell apart and one was unopened. I was afraid to use them. The Kohl's store in Winston-Salem gave me a receipt for my return of $345.84 but said corporate would have to send a check because of the amount and no receipt. I was told to call 800-837-0302 if it did not come in 10 days. Well, it didn't. I called today and was told no, I could have that amount. I could have either $324.18 in store credit or forfeit all my earned Kohl's dollars and get $149.17 against my account and $119.99 in store credit for a total of $269.16.

So now Kohl's has my merchandise worth $345.84 and since their product quality has been awful for some time, I am forced to take the $269.84 and lose $76. Wow, was I conned. They lied when they told me to return my inferior merchandise "No Hassle". They keep my items and they cheated me out of money. Had I known about this bait and switch return policy, I never would have bought the two sets of sheets to replace the original that fell apart. Do you know anyone who wants to buy my $119.99 store credit good on poor quality merchandise? I have had this account for probably 10 years and this is the first time I have ever returned anything. This is how I am treated? Never again. Time to boycott Kohl's. If ever there is a class action suit against Kohl's, you can count me in!

My order #** must have been delivered to someone else and I received someone else's order. My name and address was correct on the package label, but the contents and the invoice belongs to someone else. I called customer service and was told it would take 10-14 for me to get my credit and they would issue a pickup for my package. Really? 10-14 days? What about my diamond earrings that I was so excited about getting? I am 48 years old and this is my first diamonds other than my wedding rings. Yes, I am very upset. Not about the mistake because we all make them, but the way you are handling it. Yes, very disappointed in Kohl's!

I had a balance of $50.13 on my Kohl's credit card for which I never received a statement, although I did receive another mail from Kohl's during that time. After 6 months, I received a bill of $264.75. I was shocked! To make the story short, I was told to pay the original $50.13 and my account would fall to zero balance. Today, I am still fighting the charges. Watch your balance! Better yet, stop shopping at Kohl's.

I went online and couldn't access my account. I had made a payment that was not deducted from my checking account and I needed to know what happened. I could not access customer service online, or by phone. I waited 10 minutes on hold one time and 12 minutes another before hanging up. I went into the store and the customer service there said they do not have account information. She dialed the same number I had tried and got the same message, "We are experiencing extremely high volume of calls, call back later or wait for our automated service." I got nothing!

Walk into any Kohl's; especially in Rockwall and they will badger you to fill out credit for their card everywhere you turn. This is so annoying when you're trying to shop!

I had a $50 Kohl's cash, plus a 30% off coupon and because the Kohl's cash was a week expired, they said they would only give me half. Well I'm sorry but I work too and I just can't get to your store every week. So I left everything there, and left so angry that I will never shop at Kohl's again. I might not be rich and spent thousands of dollars at one time but I did buy all my kids' school clothes and all of my husband's dress pants and shirts there. You lost a devoted customer.

I closed my account with you and I do not want any coupon emails, etc. I do not shop there any more, please quit sending me emails, and do not mail me anything, take me off your mailing list also.

Back in December of 2011, I had a credit balance on my Kohl's Statement. I made my payment of $62.09, they posted the charge of $62.09 and I returned the purchases I made and then had a credit balance of ($62.09). So I decided to use up my credit balance I purchased of some items. I get my statement in January of 2012 only to find that they re-billed me again for the $62.09 for the purchases that I made paid for returned and billed on my Dec Statement. I called them and nothing was done. I was told this would be taken care of.

February statement comes in. Now, they are charging me interest and a late fee on a credit balance. At this point, I blew. Are they serious charging customers with a credit balance? So I call them again. This time they tried to double talk me which didn't work. I told them I was not paying late fees and interest on a credit balance, they were nuts. I told them I wanted this account fixed before March's statement is due. I forwarded the two statements in question and at this point heard nothing. I will no longer be a customer of Kohl's. You don't treat your customers like this. Shame on them. Watch your statements.

advertisement they posted online.

I scheduled a payment on 2/17 and printed out ad payment verification. I do remember reading that I will get a confirmation via e-mail. I never did. My balance then was $255 with a minimum payment of $25 which I did. I've been monitoring my bk account for the payment to come come through but it hasn't. Today, 2/22, I called Kohl's and was told they did not get my payment. To make it worse, I was told my payment due was $83. They also said they could eliminate the late fee which still left $58 and I was told that these were my new monthly payments are now more than double $55 or $58/mo. I told them that I am on a budget and cannot pay more than my usual monthly payments. I have not been late before, made at least my minimum payments.

I do not know why my payment not posted. As I said I have a payment verification printed. was told by Kohl's there's nothing they can do. The person I talked to was not very friendly, spoke w/broken accent, and then to top it of, told me that I can pay my bill via phone for ten Dollars. I have never had any creditor double my payments if I was late, which has not happened in a long time. I am trying to rebuild my credit and have been doing very good until this with Kohl's. How can they jack up my monthly payments by over 100%?

I think Kohl's is charging me interest on amounts I have already paid. I have contacted them many times and they have not been able to tell me how they calculate the interest and how the amount they get is correct.

For example: my bill I owe is $193.55. I am being charged 21.90% interest on $210.67. My previous balance was $214.71. This to me is not making sense since it is as if they calculate the interest before they deducted my payment. Please e-mail me if this is correct.