Kohl's

I went to return two items, child's shoes and ladies top. When gal rang up my return, she said because I received $40 Kohls cash, I wasn't entitled to a credit back. I said first off the child's shoes were purchased week before and no cash back did I get. I had two separate receipts so she said, "I need to ring them up individual. Well, I did get my $20 bucks credit for the shoes but the ladies top was another story. I paid $20 and I only received 65 cents back for the top. I spent $185 total that day when I bought the top so store policy is spend $50 get cash back. I didn't even get 20% of my cost back. The top was not the color I was looking for after I got it home to put it with a jacket. I hope when you put it back out on the rack, you enjoy getting another $20 for it.

I will not shop at Kohls when offering cash back that is just a rip off to get people back in your store. I will not get a Kohls credit card JC Penneys and Belk out number your store by far as the best to shop at in my book. Believe me, my friends, relatives and Facebook will know about this and now my question is answered why is Kohls not as busy as other stores. Here's one reason your customer return, service sucks.

I opened a charge card account and purchased some merchandise from the store. 1 month later, I had not received the statement or the card, so I called them because I did not want extra charges on my card, like late fees, interest, and etc. The representative told me they would mail a new card to me and that my payment due date was on a specific date so I need not worry as I still had about 3 weeks to make the payment. I called them up on the specific date on which my payment was due and made a payment over the phone.

After 2 months, I got a call from Kohl about past due amounts on my bill, for which I was surprised, because I had not purchased anything else from the store. On calling them up again, they told me my bill was paid after the due date had passed and they had charged be late payments and interest on my late payments! This is truly a scam! The representative told me a due date which was 1 day after my actual due date knowing that I would incur late payment charges! I have heard of the very same incident from someone else as well, beware!

I received gift cards and clothes as a gift from Kohl's for X-mas from relatives. Since I shop there a lot and lost one of my receipts, of which I probably had 100 receipts around Christmas time, I didn't have the gift receipts from my aunts' gifts and ended up returning the items. I was told I had to get a corporate refund. I called them and they said they had to research it. I am so confused because they kept my items and I had to wait on hold to talk to someone for 45 minutes and they did nothing for me. Hassle free returns, my **! This store is a scam and more of a hassle than anything! I would have asked people for the gift receipts and been more careful about saving mine if I knew it would be this much trouble! Before this happened, I shopped at Kohl's every week and it was my favorite store. I can no longer consider it a favorite and don't want to even give them my business. They better send me my in-store credit or I'm going to raise **.

I walked out of the Kohl's store and was unaware there was a step and I fell unto the pavement and subsequently broke my elbow on October 29, 2011. Although many people came to my aid, not one Kohl's employee was among them--I was a few feet from the entrance. All other stores in the Harlem/Irving plaza have ramps or level pavement coming out of this second level. Kohl's second level sells large comforters, pillows, and breakable items, which you would think would warrant level pavement, since customers with packages would not see/expect a step coming out of the store.

In addition there are several handicapped spaces at this entrance, but the only access is a small ramp at the far end of the store--nowhere near the entrance. I filed a complaint/injury report and was told the store did not deal with this directly--corporate offices in Wisconsin would contact me. When they did, they asked me several questions about what I was wearing, carrying, etc. and then proceeded to tell me they had reviewed the video and that they were not at fault. I explained I did not want to sue the store, I was only trying to recover out of pocket expenses, which to date total about $1,200--a fair amount I thought. I was offered a "courtesy" and was made to feel I should be kissing their feet for a mere $300. For this "hush" money, I was told I could not speak publicly or on any other forum about the incident or "settlement".

The person assigned to deal with my case stalked me on Facebook and left me a curt message to remove all post about my personal experience and how I was the problem, not Kohl's and I should have been looking where I was going. On February 1, 2012, I was informed via email that the lavish settlement was revoked, due to further "investigation" of the tape. How I regret giving this store any of my business. My only wish is that I had found this site sooner. Then I would not have suffered physically, emotionally and economically. Anyone please post any other way to complain so that I/we can be heard.

Cuisinart coffeemaker on sale for $179, less 15% off coupon. A $10 cash card about $143 net. I got home, checked the Cuisinart site to be sure I purchased the correct coffeemaker and I saw that the regular retail was $129, not $179. Crate and barrel, also $129. I called the Burlington, VT store back. She told me $179 is their price. She said if I want them to match anyone, bring in a copy of the proof. They would not look anything up. I'm completely disenchanted with Kohl's. Anyone can have a sale when the product is priced where it shouldn't be.

I ordered a $100 gift card to be sent to my daughter. The gift card was never received nor was there any notification of shipment, tracking number or delivery. After inquiring about the delivery via email, I was told the item had been delivered and redeemed. I informed them through numerous communications both email and via phone that it was not received. At first, I asked for a replacement but after numerous failures to make that happen, I asked for a refund. The refund has yet to be processed but I asked AmEx to investigate.

A sign was posted at Kohl's store number 250 Pineville N.C. that reads: "Buy one get, one free all chaps luggage, equal or lesser value." When I went to the counter it did not ring up as such. The department manager called on his mike and they said there was no such sign. I went with him upstairs to show him the sign and it had been removed. It was there 3 minutes prior and for the twenty minutes I looked at the luggage. They would not honor the sign saying, "Well, I didn't see a sign." I will never shop at Kohl's ever again. Note I had just opened a credit account with them the day prior. Shameful.

I'm trying to resolve an issue with online payments. I'm repeatedly getting charged for return checks ($25.00) because Kohl's flip flops between two "explanations" - (Customer Advises Not Authorized) - Wrong! and then they say when I correct them on that, that they were denied payment from my bank, which I've confirmed with my financial institution that there has been no attempt from Kohl's to retrieve funds from my account. (I did confirm my account number with Kohl's and it is the correct account information.)

I'm getting tired of discrepancies between how much I'm handing a cashier to put on my Kohl's charge card at Wilton, NY vs. how much is being credited toward my account. At least twice now (perhaps more), I've received an amount less or none of what I've handed the cashier towards card payment. I have lost a fair amount of cash being naive and trusting the amount I was handing the cashier was actually going towards my account. That will happen no more as I do not trust how business is being conducted there. I intend to avoid using the Kohl's card as much as possible. If I do use it and make a payment, I'm going to check the amount before I leave the store and I'm going to carefully file the receipt until my Kohl's charge bill comes. That way I can be armed with the receipt and ready to battle over my statements since that is the way Kohl's chooses to do business with me.

Kohl's is always ripping people off, never giving change back to customers. I have seen this at least 10 times happened yesterday to the people in line before me. Cashiers are on personal calls when they are checking. I have seen managers doing the same. I purchased a bra about a month ago then two weeks later, I purchased another one. Two different SKU numbers because two different colors. The first one I got was defective, so I went to return it because they had no more in my size and I had been to three other stores looking for my size.

Well, they tried to return it as the second one because that on had been on sale and they didn't want to give me full price back. I used my Kolh's card for both but the girl wouldn't listen to me and would look in my history of the card. I ended up getting into a yelling match with her and the manager was standing right there watching and didn't say one word as the girl called me a ** and everything.

More than once I have given them a 30% off and looked later at the receipt and they only gave me 15%. Yesterday, they had buy one get one for one dollar on picture frames. Well needless to say, I got charged full price for both and had to turn around at the door to go back to get my money back. Well, she returned it, weird, but I still ended up getting charged $2.80 for the second one. What the hell. They try to rip people off every chance they get! As of today, I have been waiting for a corporate refund for three weeks when they say it will only take 7-10 days. I've been on the phone all morning. I hate Kohl's. I'm done.

I purchased a jewelry box via a Kohl's kiosk the day after Thanksgiving in Moline, IL . It was a Christmas gift for my niece who lives in Connecticut who was shopping with me at the time. They did not have the color she wanted in the store so when the store associate suggested we order it online, it seemed like a good idea since the shipping was free and we could send it directly to Connecticut and she would not have to take it on the plane. The jewelry box was $51.99 and at the time, Kohl's was giving Kohl's Cash $15 for every $50 (which they said I would receive via e-mail within 48 hours). The Monday after Thanksgiving, the jewelry box went on sale for $38.99 plus they were offering an additional 20% for Cyber Monday. I checked my account online and I had not yet been billed the $51.99 so I went into my local store after work.

No one in the store had the most remote interest in helping, just pointed to a phone that I could use to talk to customer service. When I called, I told the rep about the price discrepancy and also said I had not received the e-mail with the Kohl's Cash. And since it looked like I could save even more with the Cyber Monday discount, I asked her to just cancel the original order and I would re-order. The rep was very nice but claimed she couldn't cancel the original order because it was "already in fulfillment". Due to their policy of a two-week price guarantee, she said I would be credited the $13 price difference plus whatever tax difference (approx another $1) and she would look into the Kohl's Cash that I had never received. However, she could not promise the 20% off Cyber Monday discount since I had not actually ordered the item on Cyber Monday.

Nothing happened for several days. Finally, I received a credit on my account for $11.09 (not sure who's doing the math), plus, still no Kohl's Cash. It's way past 48 hours now so I called again. Meanwhile, my niece receives the jewelry box in Connecticut and it's broken. So I called about that. I was told that she should send it back and as soon as the damaged one was received at the warehouse, she would be sent a new one via expedited shipping. Still no Kohl's Cash. Finally, another $2.04 credit appeared on my account. So okay, close to the $14 or so they owed me. Still I don't know why they can't use a calculator. Still no Kohl's Cash.

My niece sent back the broken jewelry box and luckily tracked the package. It was received by Kohl's on December 30. She called me because she never received the new one. Then, I get an e-mail from customer service saying they were sorry I had received damaged goods and that the jewelry box should just be disposed of because the broken glass would be hazardous to return to a store. What? Then they said my account would be credited but if I still wanted a jewelry box, I would have to reorder it! So I contacted them again and now they claim it has never been their policy to send out a replacement item for a damaged one.

But if I wanted to reorder one, they would take 20% off for my trouble. This is without yet receiving a credit for the broken one other than the price readjustment. They also now claim that they could not give me the original Kohl's Cash unless I purchased something else. (i.e., a new jewelry box) and then, they would credit the original Kohl's Cash against that! So they wanted me to order another jewelry box before I was reimbursed for the first one with no guarantee that the second one would arrive intact. And they were still refusing to give me the original Kohl's Cash I earned back in November.

Clearly, customer service on the phone and customer service online don't even follow the same procedures or apparently look at the notes when someone has made a complaint. Every time I contacted them, the story changed. And every time, any action on their part was going to take 10-14 days. But they gave me a deadline of a week to decide if I wanted to reorder the jewelry box. Needless to say, we won't be ordering another jewelry box and I've given up on ever receiving the Kohl's Cash. Still waiting to have my account reimbursed. Who knows what the math geniuses will come up with for that refund!

I ordered a necklace for my boyfriend for Christmas. It was too chunky for him so I sent it back. I have my receipts for this. After a couple of weeks, I thought by now I should have at least heard that they got it. But I have not. So I contacted Kohl's. All they keep sending me in e-mails is, "I'm sorry. We did not receive that necklace." I sent them my receipts and I still got the very same e-mail. They are not checking into it. Nothing. Someone got that necklace and they don't care. They evidently have shady workers and they are not at the very least investigating.

I ordered $132 orth of merchandise through kohls.com on 11/25/11. The first thing that happened was the full 20% was not taken off of the total with the coupon. Then I checked the status for part of the shipment and saw that UPS had "damaged and discarded" 2 items a few days before. I was the one who had to contact Kohl's about this. Because they could no longer fill the order, I had to wait over 2 weeks for a refund. The next issue I had was making a return. They claimed that because I earned Kohl's cash for this transaction they would deduct $15 from the refund. This was completely wrong. Even if I had returned this item I still would have been eligible to keep the Kohl's cash by almost $1.

But because they had to issue a refund for the damaged items before, I was no longer eligible even though it wasn't my fault! Then, I went onto my shortcuts.com account to check my cash back status from this purchase and it was not listed. I emailed Kohl's multiple times and every time they told me they were not affiliated and that it may be because my purchases were not eligible because of charity merchandise I purchased. This is a blatant lie because I earned cash back from them for another purchase plus the listed restrictions were only "no cash back on gift cards" nothing about charity. Also, I had to pay shipping on another order used with Kohl's cash because free shipping did not work after these coupons applied. I am going to hold a sit in in my local Kohls until this is settled because the websites customer service obviously could care less!

I was on the second floor at Kohl's and I couldn't find the stairs to go down to the 1st floor. I passed by a lady, she works there and there was a guy next to her. I said, "I'm sorry, I have a question". Then the guy who was next to her said, "you are not saying a word until you say excuse me first". I was just wondering if I was someone who works there, what shall I say? She didn't say a word and she laughed. I felt bad. Instead of saying I am helping someone right now, she responded as making fun of me.

I spoke with a manager there. He told me that it wasn't her mistake and I should have said "excuse me". He was teaching me how to be polite. There was a guy there. He said he was a witness and didn't like the way the manager spoke to me. I felt very insulted and I will never go there again even if I was a valued customer, and I recommended, by years, hundreds of people to go there.

I placed 2 orders on Kohls.com on 12/17/2011. One came okay but by Dec. 27, 2012, I received nothing for the second order. So I went to my account online to check on its status. It shows "package is ready to pick up at facility", no tracking number. I called Kohl's customer service. The reps told me the package was misplaced, no replacement offered due to limitation inventory. The only option was to cancel the order and credit the refund. So I went ahead and placed 2 more orders with them online.

Today one order came okay, but there were only 11 out of 18 items in the box on the 2nd order. My online account showed order was completed and all items were delivered. I had to call them again and got the same answer: Cancel the items I have not received and would get the refund on those. However, I checked on my credit card and I have not gotten the refund of the second order of 12/17/2011. The problems are not solved.

I purchased a Keurig coffemaker online. I'm entitled to $10 for every $50 spent in "Kohl's cash". As others have complained, I never received it. I called today and was told I missed Kohl's cash benefit by one day. I remember the Kohl's cash being the deciding factor over purchasing at a lower price on amazon.com. Total **! Customer service was less than helpful and couldn't provide me with proof. Lesson learned. I will not shop at Kohls or kohls.com ever again. I over paid for the same product I could have bought somewhere else for less! Big retail stealing from the consumer again!

I ordered a potential bridesmaid's dress from Kohl's online. It turns out the color was not exactly as it appeared on my screen (not uncommon and not Kohl's fault). I couldn't figure out how to return the item, so I called customer service. The lady was really nice, and told me it would be easier to return in store, but it's 45 minutes away, so I opted to return via mail. She said she would send a UPS driver, to pick up the package. I was not sure if I would be home when the said driver came, so I put the package outside. There, the package has sat, and sat, and sat.

Finally, I received a notice that a UPS return had begun (finally), and Kohl's had no idea what or why I was returning things. Then began the emails. I told them what I was returning, and why, and told them what had happened with the original phone call. They told me (in a seemingly form like email) to return the items prepaid, and sorry. Well, bull sugar. I was told I wouldn't have to pay for returning, and I don't plan to, nor will I be charged for damage or lateness. I am highly disappointed with their return policies and organization. Do not order online. I will not shop from Kohl's again.

At 09:40 pm approximately, I entered Kohl's with my girlfriend. I had an item I received as a Christmas gift and asked her to join me since she shops at Kohl's all the time, however, at a different location. Upon entering the store, we immediately asked the first cashier where to make returns so there would be no issue returning my item without a receipt and others could also see we entered the store with the item.

At this point, I noticed we were followed to the back of the store where we did the return. We were hassled repeatedly for not having a receipt. Finally, my girlfriend reiterated it was a gift, a Christmas gift. The store clerk rang in the item and told us the amount the store credit would be but not before she requested my license and vanished to the back to talk with another associate. That associate returned with her, where he also asked again, if we had a receipt.

After much of a delay/stalling, I was finally given my store credit; although we felt uncomfortable by the whole experience/ordeal, we decided to browse quickly through the store. Soon after leaving customer service where we did the return, we heard over the speaker, "The store is now close. Bring all final purchases to a register." It was 09:53pm. Another associate named Stephania asked us, "Don't you know we're closed?" And I asked, "You close before 10 pm?" which she then said, "Well, you heard the announcement, didn't you?"

I expressed again the time and she even more rudely repeated, "We are closed!" We decided to just leave. This felt like harassment as well as racial profiling because we are a mixed couple. It felt like we were being treated like thieves, common criminals or persons that had otherwise done something wrong and they couldn't get rid of us fast enough! First the badgering and then stalling to make the return and now this. I had never been to a Kohl's before, but based on this experience, I never want to return ever!

My girlfriend is still trying to convince me that her Kohl's store location is not like this nor is any she has ever been to/visited before. We both agree this warrants immediate attention, corrective action and additional training for everyone from the managers to each individual associate. I have never felt so uncomfortable or judged as I did earlier tonight. This felt like plain unadulterated racism and we both deserve an apology at the very least from those who made us feel so belittled and unwelcomed!

I purchased a watch for my husband for Christmas. I found out that it wasn't the watch that he wanted. I took the watch back to Kohl's. They didn't have the one he wanted in store so the person at customer service ordered it for me and had it shipped to my house. When it arrived, I opened it to find that it was the wrong watch. I called customer service and they said they couldn't issue a new watch until they received the watch that was sent incorrectly. They told me the quickest way to do that was to take it to a store. I took the watch back to the store and they said it would take 24 hours for it to show up as returned. This was on Dec. 24. I called customer service to order the correct watch on the 26th. They would not honor the original price paid. They said that I had to pay the current price even though it was their error in sending out the wrong watch. The difference in price was almost double.

They wouldn't let me talk to the original person I spoke to who had worked all of this out with me. I then called the "corporate office" and they told me they couldn't help me and to call customer service again. I called customer service again and they were absolutely no help at all again. This is the worst service I have ever received at any retail store. It is incredible the lengths that they will go to to lie and deceive their customers. My self as well as my family and anyone that I can talk to and convince will no longer shop at Kohls. In the past, my family and I have spent thousands of dollars shopping there but not anymore. We are done. We will not spend money in an establishment that treats its customers this way.

It has been more than often when I shop at Kohl's that I always find discrepancy between what's discount currently advertising above the merchandise vs. what's actually being discounted at the register. I would have to fight by grabbing the discount sign and show the cashier the advertise pricing/discount to be able to prove my points. If a customer doesn't watch the cash register during check out and remember what discount they're expecting, they would never known. Is this a kind of practice that Kohl's is doing to their middle class consumers who watch how we spend our money? By saying 50% discount next the merchandise but only doing 40% at the cash register?

Discrimination/racism at Kohl's! I was shopping one day and about to leave when I stopped to double check my receipts and such. One Kohl's employee said to another, "I don't know why he get's special treatment, he's not even American!" I was floored! I have a bit of a thick Irish accent, yes, but that is unacceptable! The "special treatment" I got was an assistant manager personally had helped me as they happened to be in the area at the time! I contacted the store manager who did not even take the time to sit with me. I contacted the district manager, a Trisha **, who was the most rude person I have come across in all of my years as a consumer! Then the regional manager, a Jim **, who gave me the runaround as the holiday sales would have been damaged. Lastly, I got corporate, a Melissa **, and forwarded all emails from the start!

Yes, I saved and printed all correspondence. She never even contacted me back! If you have any type of accent whatsoever, avoid Kohl's like the flu! Horrible. The higher up you go, the ruder they get! Also, I was the victim of severe head trauma. One of the employees made fun of this as well as I only have vision in one eye! Classy. To the best of my knowledge the "store manager" Daniel has only been a store manager for 4 months. I went to Lee the store manager of Lakeline location for advice as he has been in retail for years. Well, it appears he and Daniel are mates, so the last time I saw him he was extremely rude and they now seek to "discredit me". You see, I do have a witness, a Kohl's employee who fears coming forward for fear of losing the job, which I completely get and understand.

I went to Kohl's on Stringtown Road in Grove City, OH yesterday with my family so my wife could find a dress. While there, she found one and went to the dressing room to try it on. While there, I was appalled at the videos playing on the TV. I had to remove myself and the kids from the dressing room waiting area. Odd thing--the video says "Kohl's" on it, but looks like MTV. I think that if Kohl's wants to play videos with women getting changed in the back of cars and people in bed together, they should just change their name to adult clothing center. Because people with kids that they are trying to raise right can't go there! I am fully expecting a Kohl's Corporate Troll to find this post and leave some degrading comment about my intelligence or something. If you have children or have any respect for what you allow yourself to watch, don't go to Kohl's!

I placed an order at **** on December 2, 2011. The order consisted of several items I was purchasing as Christmas gifts. Nearly two weeks later, on December 15, 2011, I received an email saying my order had shipped. There was even a UPS tracking number. Unfortunately, when I attempted to track the package earlier this week, UPS had absolutely no record of it aside from the fact that a shipping label was created. When I called Kohl's' customer service, they confirmed the order was never shipped. They also couldn't provide me with an explanation of what happened. The most I received was an insincere apology. This is my first experience ordering through ****. It most definitely will be my last.

I ordered from kohls.com and was sent the wrong item, so I drove 50 miles to Santa Fe to return the incorrect merchandise. I chose the correct item in the store and went to pay for it. The checkout clerk couldn't speak English at all (I asked if the store gives a military discount and the clerk couldn't fathom what I was saying). A supervisor came by and I complained. She rudely told me that "Kohl's doesn't discriminate in hiring. Speaking English isn't important and she never gets asked that question." I completed the transaction, started out the door, and decided to void the transaction. I returned (yet again) to the back of the store and got a refund. I asked to speak to the store manager and was told the employee who berated me is the manager. It's really difficult for me to understand, in this economy, how stores can hire people who don't speak English and promote people who are intentionally rude to customers.

On December 12, 2011, I ordered a child's pair of PJ's and a Gold Tree with a $50 gift card. I have ordered online due to not being near Kohl's. I received the package on Saturday, December 17 but the gift card wasn't in it. I have already called them about the first order I did with them. I called twice on that order and since I called about this one twice so with four calls, you would think you could speak with a manager or supervisor not when calling. I told the service representative that I believe someone stole the gift card and he quickly said they wouldn't do that, yeah, right! I guess I have totally lost $50 for I do not see them giving me a credit when all I get is someone who doesn't give a darn about you or anyone else he talks to on the phone.

I paid my bill on 9-16-11 at the Modesto Store. I was called the next day because I forgot to sign the check. I went back into the store and signed the check. The lady in the office told me she debited by bank, then reversed it since the check wasn't signed and now she was going to debit my checking account again. My bank statements reflects these transactions. On 10-26-11, Kohls reversed my payment from my account and sent me a letter that my bank returned it for NSF. The money is gone from my checking account as a Kohls direct debit. Kohls is saying my bank returned it Oct. 26, 2011 as NSF. My money is gone from my checking account. No record at my bank of NSF.

I have made so many calls to Kohls and each time they say they will turn it over to be investigated. I just received a letter from Kohls stating that my payment was returned from my bank NSF. Because they deposit payment checks electronically they have no physical documentation to send me. I called and asked for a copy of what my bank sent to them and I was told I would have to go to my bank. I have my bank statement I have faxed all the information to Kohls and yet they still say the debit was returned for NSF.

Why don't they have to show me proof. I have my proof of debit from my checking account which was faxed to the billing department by Laura in the Modesto Store. She looked over my papers and saw where my payment was debited from my account. Thank you Laura for trying. I thought this was taken care of. I submitted proof of debit from my checking. They have provided no proof of NSF. Just their word. (not worth a thing to me).

Kohl's canceled my Cyber Monday order due to no reason (except incompetency). Do not shop at Kohl's for the holidays! I have been chasing them for 2 weeks but their customer service is running me around with all kinds of excuses but no solution. Now I don't have a Christmas gift for my wife and no more Cyber Monday deals anywhere. If you will research "Kohl's order canceled", you will find hundreds of these incidents.

I thought it was just me until I spoke to some friends. Kohl's is playing Spanish music in their stores! I was so upset I left the store but not before telling the cashier why. PC is out of control. I will not go back and I will pass this along the internet! What happened to Assimilate? What about all the others in the melting pot! Kohl's should be ashamed of itself!

It's time for everyone to make a complaint with the Federal Trade Commission over Kohl's false advertizing. They know exactly what they are doing and do not care about their customers. They promise things they then do not deliver. False advertising is against the law. Please file a formal complaint with FTC.

I placed a large order on 11/27 and was told I would receive $60 in Kohl's cash but never received an e-mail. My Kohl's cash was good from 11/28 to 12/5. Well, today is 12/8 and haven't heard anything. I've checked my order and as of today it still hasn't shipped and I was told I would get it no later that 12/12. It's time to start telling everyone to stop shopping at Kohl's. We got B of A's attention, it's now time to show Kohl's that we are the ones that keep them in business.

I clicked on their online advertisement to "buy this item now" (Pandigital Planet 7" multimedia tablet). I proceeded through the checkout process and when I received an email about an hour later, I noticed that the item in my confirmation was the 7" Pandigital Star Tablet not the Planet Tablet that I clicked on. I called immediately to inquire. The rep was as confused as I was because the same thing happened to her when she clicked on the add. She checked into it and said they were out of stock on the Planet and she said she could not cancel my order. This is clearly a bait and switch. They never indicated that the item that I clicked on "to buy now" was out of stock. They simply substituted an inferior item in my shopping cart.

My mother had purchased some clothes for my children in April, July and August. Some of the clothes did not fit so I took them to the store and asked if I could exchange them. I was told that I would receive an in-store credit in about 7 - 10 days. After 4 weeks, I called the corporate office and inquired about my refund. I was told that I needed to tell them the month the clothes were purchased in. I told them that I had not purchased the clothes, my mother had and I wasn't sure of the exact purchase month. Needless to say, they kept the clothes when I initially went to the store and I have not received my in-store credit. It's been 4 months. I returned to them $135 in clothes and got nothing. Their advertisements about hassle free returns is such a lie and misleading. Something needs to be done because Kohl's has stolen clothes from me. They took the clothes and have the money too.

I returned some items that I bought last year to Kohl's with receipts, I had paid for the items with a credit card. The associate said that the receipts were no longer in her system so she had to process my return as a non-receipted corporate refund. I would receive a check from the corporate office within 7 to 10 days. It took close to a month to receive my refund and it was a merchandise credit instead of a check. I spent half a day on the phone trying to get the matter straighten out and was hung up on by the corporate operator 3 times. I finally called the store manager to get a resolution. I now have to take the merchandise credit in to exchange it for my cash refund.

Kohl's claims to have no hassle refunds. This has been nothing but a hassle and a waste of my time. Another infuriating thing is that Kohl's continues to print invoices for online orders with no prices despite customer complaints. This is also a hassle when returning an online item, because they don't know what the price was in the store. I am done with Kohl's!

Is there a "minus star" button? I purchased fine jewelry at Khol's, Johnson city, TN. Two days later, I found the same piece for less than half of Kohl's price. I returned it and was told I could not have a full refund because I received and used Khol's Bucks. I returned the purchases made with the Kohl's Bucks and still could not get a refund. Only a merchandise credit was offered. I stated that if I returned the purchases made with Kohl's Bucks, I felt I was entitled to a monetary refund. The "customer service" rep advised the best he could do was send my complaint to corporate headquarters & they would contact me within 1-2 weeks. I left with Merchandise credit and no refund. Approximately 2 weeks later, I received a card for Merchandise credit in the mail. No other contact was made by Kohl's corp. I contacted Kohl's corp and no one really wanted to hear my complaint. I cancelled my newly opened account and vowed I would never again darken your doors.

I have continued to receive your mailings so I contacted your corp offices once again to have mailing discontinued. I advised the CSR again about my experience and the lack of customer service. She as well was not interested and stated only that the mailings would cease & that I should have a good day.

Someone had thrown-up on the entrance-way door on both sides on 02 December 2011 at 10:00 a.m. at the Salisbury, MD store and took them at least 50 minutes for someone to clean it up. Several customers were just as disgusted as I was. This could have been a real health hazard. It ruined my shopping experience at your store.

I made an online purchase on 11/28/2011. Fortunately, I printed out the confirmation for that purchase, because I never did receive one via e-mail. Part of my reason for the purchase was to earn Kohl's cash. I earned $15 indicated on my receipt. The receipt also indicated I would receive the Kohl's cash coupon via email within 48 hours, and it was good from 11/28 to 12/5. I have yet to receive it. I called Customer Service on 12/1 and could not get through. I used their email system to ask about this. Their system indicated a 24-hour response time. 26 hours later, still no response. I called again on 12/2. This time I talked a person located in Central America. The connection was bad and she was difficult to understand. I finally asked for her manager. She admitted to me that the email system sending out the Kohl's cash coupons is not working.

The manager told me she could email the Kohl's cash to me, or I could simply buy something right then and there online. I need to go to the store so I requested it to be e-mailed to me again. I still haven't received it. There seems to be no good means to collect this Kohl's cash I earned. If they are pulling this on all of their customers (and I've noticed quite a few online complaints about this), then Kohl's is falsely advertising, i.e. using a false gimmick to steer customers to spend money at their stores. They are making money for a promise that they are not honoring. Shame on them!

I placed a large order on November 27, 2011 online. I received a confirmation that the $30.00 Koh's Cash would be sent within 24 hours. I have saved all my emails. It never came, not in my spam, etc. and I am very frustrated with all the emails and calls I have placed to try and resolve the issue. Reference number: **.

Everytime I go to the Valencia, CA store, there is never enough help. There is always only one person working in the return department. I stood in line for 20 minutes today and only one person in line got helped. When I approached the manager, she said that her hands were tied and there is nothing that she could do. I ended up having to leave the store because I was on a lunch break. Now, I have to return later this evening and do this all over again. I'm sure there will only be one person working.

I would much rather go home and spend time with my family after working all day, but instead I will be waiting in a long line, like always! This is the holiday season. Shouldn't you be prepared for this time of year? I just don't understand! Can you please explain to me why this is? My time is precious to me and I don't mind waiting in long lines during the holiday season because it is to be expected. Just provide proper help. Your customer will be much happier! Oh, by the way, I watched 4 other people leave before me. What does that tell you?

I went online, on Monday November 28, 2011 to shop for my niece's baby daughter. I saw on Kohl's front page toys advertisement, the Baby Einstein Deluxe Read and Play Gift Set, originally $69.99 now $39.99 plus 20% off. I tried to order it for about half an hour. Thinking it was cyber Monday, things may have been slow, still no progress. I then called the Kohl's Customer Service, after 15 minutes, including the customer service person calling the store in Millbrae. They said they don't have it and never had it. She suggested I call the store manager, I did. The store manager Bebe, said she would check into it and call me in 10 to 15 minutes. 30 minutes later she called, stated they don't have it and she would try to locate it. I asked her, "Does that mean your store never had it?" She said without the SKU number, she could not tell me. She said she would try to locate it.

I ordered three toys online that you did not have in the store. The sales clerk was very helpful and said that I would be getting $15 in Kohl's cash on my computer after the transaction was completed and to watch for it on my computer. I still have not received it. When will I get it? My other dollars expire on the 5th, I will not have it in time to do my other shopping because I do not live close by your store.

I was in Beckley, WV on Black Friday and I was mistreated by several employees who, for lack of a better term, treated me like a common **. First, I lost my Kohls cash in the store and they told me, "sorry about your luck, but once it's gone that's it". Luckily I found it and I continued to shop and I was just a little short of $200 to get $60 in Kohls cash and the supervisor said to me, "what do you want with a whole lot of nonverbal negativity". So I told her just so she would calm down to keep it, I'm obviously more trouble than I am worth. I asked those five girls, "Why doesn't the fact that I'm a patron here count for anything?". I was being treated with such hostility. I decided it easier than standing there arguing in front of people that I would just fore go my $15 Kohls cash and left very upset.

I went to shop Black Friday sales and went there especially for an item listed in their sale bill. The item was a Bella brand Belgian rotating waffle maker for $9.99. When I went to pay for it, they told me that this was $62.99. I explained and showed the sale bill to them, advertising this exact product word for word. The cashier said that several people have complained about this and she didn't know why they didn't specify the two machines they had. Why one was higher even though the ad clearly stated the same kind and brand of the one I took up to buy at the register.

They basically said, too bad, and I let them know that the ad was a false advertisement and it really upset me to go all the way there and fight the traffic and lines to get there and not be able to leave with what I especially went there for. I would appreciate it if you could handle this problem and not give some sort of run around answer that I already had to hear. Please contact me to let me know your solution.

I want to thank the manager at the Easton Kohl's for making my brother(Lloyd **) very sick to his stomach, and causing headaches from your worthless, so-called manager Debbie! She is not fit to be your manager at all. She changes the hours for the workers, and does not let them know of her changes. Lloyd has had stomach pains, and very bad headaches due to Debbie, and with her blame game-"I can't help that you have not been trained!", as she would say. My brother Stopped working at Kohl's as of this morning, Nov. 23,2011 Do to your so called manager!

Over 30 people have quit because of your manager, Debbie, and several more will be leaving also. Your inventory lady, Angel, was down, and when she left, Debbie said, "I don't care what Angel said, this is my store, and we will run things my way!". I am sure that you are pleased with that idea that's coming from your manager. Maybe Debbie will stand outside the doors on Thanksgiving night, and beg people to sign up for a Kohl's credit card. Good Luck in getting a good manager. Lloyd told her (Debbie), "I hope you are just as miserable the next 3 days, as I have been for 3 months!

I have always looked forward to shopping at Kohl's when I am in the States. Unfortunately, I opened an account. When I returned home I received the invoice which was for approximately $50+ and sent them a cheque for the total amount. They said I was late which is possible with the time it takes to send mail between Canada and the US. (They can take that into account when they open accounts for Canadian customers). The late charge was $25 and I wrote to advise them that the account was paid in full. I have been harassed with phone call anytime for early morning to late in the evening.

Now they want over $70 for interest and the late fee. Now all of this is for a $50+ charge which comes to over 100% interest. They finally agreed to take the $25 off but still want $32.83 for interest. To me, this is absurd and robbery and am wondering if anybody else has had similar problems with Kohl's.

I ordered items from Kohl's in store and had them shipped to my home but never received the items. I contacted Kohl's and they put a trace on the items and I also got in contact with UPS that said they delivered my items and just left them at my front door. Again, I never saw my packages. Now Kohl's is telling me that they cannot reimburse me for my items.

I own a travel tender portable player. I have had it since 2006. It was a gift from my late mother, for my son. I stopped using it because the one side collapses. I got it out the other day to use for my new puppy (for my son), and I can not get the one side to stop collapsing. I called the 1-800 number but it no longer works. Then I saw that it was recalled. I called Kohl's but they were no help. So, I am seeking clarification on what to do from this web site. I hope you can help. Thank you.

I have been looking for retail work and I went on Kohl's site to fill out their application, only to be turned down by Snagajob.com before they even looked at my application. I called the store that I was interested in and spoke to a woman who was at first nice and then she said that they cannot even see the application to come in and she would give me a paper application to fill out. I went to the service department, like the woman told me to, and asked for an application form. The woman behind the counter said, "You have to go online." I told her that I did, and I spoke to someone and she said to come in and get an application. It was the women behind the counter, and she said, "Well, if you were kicked out of Snag a job, then you were not qualified." She was so rude and mean.

I did not understand what had happened from, "Yes come in and I will give you an application" to "Can't help you." I think going through all these online job helpers is so wrong. They never see our experience and they never have the chance to talk to us. The women behind the counter did not even have a name tag on so that I can tell you her name. She was so rude. She told me to get the application over by the phones. I went over there, and there was nothing there. I said thank you and she never even looked up at me or said anything. What kind of customer kindness was that?

I have worked in retail and manufacturing all my life, and this is the worst service and "kindness" I have ever experienced. I will not even shop at Kohl's anymore because of that mean woman. I will go to another Kohl's. I like shopping at Kohl's but not the one in Streamwood Illinois. The woman there was mean and nasty. She looked like she just got up out of bed and never bushed her hair (really). Is she management?

God help us when looking for work with women like her. It was a Wednesday at about 11:30 am, and there were two women there. The woman who helped me was on the computer. The woman who was doing nothing was the rude one. Kohl's employees should wear their name tags. Let's just say she was management, then Kohl's really needs help.

As a previous Kohl's employee, I was unhappy with the treatment I received from the store's LP. A customer can use multiple coupons, share the 30% off coupon even though it says "not transferable," and have hassle-free returns. But a Kohl's employee who shops at Kohl's gets treated like a criminal--we can't share the 30%. And if we return something, it has to be investigated!

Please, the pay is minimum wage, and one is expected to get 3-5 credit apps a shift and email, 8-10. I am glad I no longer work there, and now, I can get the same benefits as everyone else!

On Sep 17, 2011, I ordered several items online. I was told through email that I had earned $20 in Kohl's cash. It would be emailed to me within 24 hrs in a separate email. I never received it, although I received many other emails from Kohl's. I was told to place another order by Oct 7, and to email the service rep Nevada for an adjustment. I declined. She again told me that the email to me could not be "re-issued". I could order again or buy something in the store by Oct 7 and she would "adjust" my order.

I never received the Kohl's cash, it did not go to spam. I have saved all my e-mails from Kohl's on this order and I feel they should issue me the $20 in Kohl's cash. I buy many, many items at Kohl's and am a great customer. Unless this is resolved, I will never purchase again from Kohl's online.

I had decided to go to Kohl's to buy a pair of jeans. After getting home, I started to think why am I paying so much for a pair of jeans? So I looked at the tag and it said $44.99. But when I peeled off the little sticker saying $44.99, it said suggested retail price of $29.99! Wow, such ripoff! I'm still thinking if I should return it, but most likely, I am.

My 89 years old mother has been receiving phone calls from Kohl's for about 1 month, daily at 8:30AM and other times of the day. They are requesting for the last 4 digits of her social. Since they are calling her and we don't really know who it was, I have instructed her not to give out information. When I tried to call Kohl's and find out what they wanted, they would not give me the information nor agree to stop calling even though I explained that my father is terminally ill and she is having all she can do to cope with that. After finally tracking down her last bill, she owes the $6.50. So much for compassion Kohl's. I can't submit this form unless I check a star. It states that zero is not a valid choice, I feel that is what you rate.

I have loved your store for years but I am finding that it is almost impossible to find clothing made in the USA. I bought my daughter's birthday gift at Kohl's today (made in China) and decided when I left that will be the last. We need products made in our country and buyers that insist on it.

Sometime in August of 2011, I purchased 4 pair of trousers and paid for them in cash, as I always do. While checking out, the clerk said that I could save a reasonable amount of money by taking out a Kohl's card. I then filled out some sort of application, when she asked me for my SS#. Like a fool, I gave it to her. She gave me my receipt (only after I paid her with cash) and I left the store. Today 9/16/11, I received an account summary from Kohl's saying that I owe them $109.10 and late charges. I do not have the receipt and know it is impossible to prove otherwise, but I feel if this sort of scam is going on, someone should know about it. I would take a polygraph to what I just stated.

On August 13, 2011, at or around 7:45 pm, I contacted Kohl's to discuss why my payment, that I had put through two weeks ago, was not posted on my account as it was due on August 13. I spoke with a customer service rep by the name of Les. The rep said that there was no record of a payment pending or a payment put through to the account. I said that was strange as I had always put the payment through online before. He said because it was due today, I could make a payment then over the phone, which I did.

I then went online on 8/17 to check my bank account. I saw that two payments were posted on the same day to my Kohl's charge account. I then called Kohl's corporate. On 8/17/11, at 11:13 am, I spoke with Thessalonia, a corporate customer service representative, about the two charges. They stated that there was nothing they could do about it. She stated that I cannot reverse the charge because I have a balance left on the account. I was then transferred to Sam, a resolution specialist. He stated that the two payments were posted on the 13th, one by phone and the other over the internet. In the end, they took two payments from me and overdrafted my bank account. They refused to do anything about the situation, although it was clearly a mistake on their end.

My wife had bought a blouse on 8/19/11 and was going to wear it this past Saturday. She then found that the security tag was still on so we decided to take the blouse to the store to get the tag removed. When we got to the store, the first cashier who was there did not show any interest in helping. She said that we had to go to customer service for assistance. We talked to an elder associate who explained that we needed a receipt to be able to take off the tag. We explained that we came into the store, cameras on us, had ID's, and all we wanted was the tag removed. We did everything to state that if we were crooks, why would we go to the extreme lengths to be on camera, present our IDs and just make this simple request?

The lady was nice but we asked to speak to the store manager, Brandi **. Brandi was rude to my wife and explained that anyone could come in and ask for a tag to be removed; but without receipt, she could not help. She was demeaning and belittling my wife who's a disabled veteran and teacher. She made my wife cry and made her feel like a thief. At no time did Brandi apologize and make us feel valued. She had a look that said "leave me alone."

Kohl's has a policy that anyone can return a merchandise without receipt in exchange for another product. So, why did Brandi do this to my wife and make her out as a crook? We had a perfect day planned out but had to go back home to find the receipt, which we did, and come back. She wasted our time. When we came back to the store, we asked for her. She didn't even look at the receipt. She took off the tag, and again, did not apologize. We left quickly as this was horrible.

I love this cleaner however, when I filled the front piece with water and carried it to the cleaner, the handle broke. So I exchanged it for a new one.

Then with the new one, I filled up the front piece with water and carried it to the cleaner and once again the handle broke. Kohl's won't exchange it for another new one. I have my receipt. I haven't had any problems with the cleaner, but now I can't carry the face by the handle and have to carry the whole piece, which is difficult to pull up when it's in the machine.

Is there a way you can mail me a face for this machine or a new machine and I can mail you the old machine? I have pictures of the piece that broke, if you would like to see the pictures. I purchased this machine at Lakeline, TX 78717 with phone number 512-335-7711. I purchased it on 8-30-11 at 2:56 PM. I have my receipt and pictures I can send if you would like them.

I just have the worst costumer service experience. I bought myself a suit back on August the 11, 2011. I bought it for a wedding that was canceled. Unfortunately, I lost my purchase ticket. I went back to the store to see if I can get a refund. I wish they told me that I can only get a store credit or to try to get a corporate refund.

They asked me if I ever had returned an item and I told the associate that I never did and if they wanted to check my driver's license, name and so on. She then gave me a customer copy to get a corporate refund on August the 25th.

Today, I called 800-837-0302 and talked to a lady named Michelle (she didn't want to give her last name). She said she worked for LP Department. I explained to this lady that I lost my ticket and my purchase was about a week or 2 before I made this claim. She then proceeded to tell me that she could not find the transaction and very rudely told me that I was getting a store credit and that was all she could do. She didn't let me explain nothing at all. I even told her to look in the system. That I was in fact in that store, because they offered me a credit card and they ran my social security.

After I hung up, I started looking for the purchases that I made that particular day and realized when the real day was when I made this purchase. I called again to give her the exact date and time frame, but like before, she just was very rude and yelling at me that I was just getting a credit store, without even looking into her system to verify my claim.

To not find a purchase of a suit that cost over $150 in a time frame between 3:00 PM and 5:00 PM? Come on, this is not a hot selling item and to check if they ran my social security number on that day and time frame?

Like I stated before, I'm not trying to rip this store whatsoever. I have never returned anything and they can verify that. But I don't think this is fair at all, because I don't have anything to hide. If I wanted a credit store, I have the opportunity back then and not have to wait a couple of weeks to get the same answer. And to top it off, this is the worst customer service!

I opened a Kohl's card at the store to save 15% on my purchases that day. I also paid the amount at the store so I would not receive a bill. Six weeks later, I received a bill for the amount I had already paid. I called customer service to explain that I had already paid this bill, but did not have my receipt. They said they would investigate and let me know. About 2 weeks later, I received a letter in the mail stating that they could not find anything that stated that I had paid. Not only do I have to pay this bill again, but they are charging me interest and a late fee during the time it was under dispute. Bad business.

I have had an ongoing problem with Kohl's not sending their electronic statements as requested in 2009. I have called them on numerous occasions to complain. I have been told the problem was solved. Most recently, I called the 800 number to check the status of my account. I found out I had an outstanding balance of $78.00 of which I was not aware. I called the company to pay my bill immediately. The customer service rep deducted the late fee. And I made a payment in full. It was not more than 15 minutes after the call that I received an electronic statement showing the $78.00 due. Kohl's, I later found, had reported the late payment to the credit bureau which affected my credit. I called them to request they remove the credit statement. A few days later, I received a letter stating that the statement to the credit bureau would stand. I refuse to allow them to harm my credit which has been excellent.

I called today, 8/29. I had the unfortunate experience of talking to Carly from customer service. She kept talking over me. She refused to listen and was very defensive. I finally asked her to hang up on me, because I had been selected for a customer survey. Instead, she put me on hold. I stayed for 12 minutes, until a supervisor's voice came on line in the form of a recording to leave a message. I have come to the conclusion, after reading other complaints, that Kohl's is scamming customers by offering electronic statements, but not sending them out until too late. With that, they can collect late fees. I am seeking further assistance to stop them from scamming customers further.

I, the customer, drove into park only to answer my cellphone as to not cause accident while driving and talking. I parked in the reserved space for employee of the month just to finish my call on the cellphone. I had an irate, rude, obnoxious lady who claimed she was an employee with Kohls. She yelled at me in a threatening voice that I was not to park there as I was not an employee and she knew all employees there. She proceeded to threaten me with taking my license plate number down so that she could report me to Kolhs and that they could give me a ticket for $180.00.

If I had heart problems, I could have had a heart attack right there and then. I don't know what kind of employee would treat your customers in this manner whether they are off duty or not. I truly felt that I got harassed without cause. I did speak to assistant store manager Mike, who told me this employee was off duty and at that point, she was a customer herself. But this does not excuse her whether off duty or not. She, Janice, needs customer/people skills to be able to work for your company.

I have called customer service at 800-694-2647 and spoke to Sharon who took my complaint to forward to you. I feel threatened by your employee that since she took my license plate number, she may want to find me and retaliate against me. I do not see why your company wants to keep Janice as an employee, but you have that decision to make. Please make some amends towards me by compensating me for having experienced this at your store #686 and acknowledge that I am a customer who got harassed by one of your employees. Thank you for your time and attention. I look forward to hearing from your company with some positive outcome. Herminia **

The past two pair of school tennis shoes I have bought for my teenage son have started falling apart within 2 weeks of buying them. The stitching on the side has come undone on both pair! If you pay $100 or more for a pair of shoes, they need to last for more than a few weeks! I am very disappointed in Nike's tennis shoes in the past 2 years. I'm not sure if I will pay for another pair!

I was trying to return something I had purchased from Kohl's with a $10 coupon. The original associate was very kind and explained that my return will be given as Merchandise Credit and not back on to my credit card. I asked for an explanation and she was not sure, so she brought a manager (Scott) to explain it. The manager stated the same thing and I pointed out to him the terms stated on the receipt that coupons will be given back as Merchandise Credit, but nowhere on the terms does it says that my credit card purchase will only be given back as merchandise credit as well. As soon as I brought this up to Scott, he stated: Do not go that route with me, I am a business major and California Law states that managers can change the policies as they see fit. After this, I was very upset and asked for his name as he was not wearing any type of identification. He said his name was Scott. I asked for his title and he said he was the "big boss".

Your ad blocks the weather channel radar selection bar and I could not access radar which caused a severe delay in our putting out to sea.

I ordered a pair of shoes on their website for my youngest son for school. Four days later, I got an automated email stating that my ordered was cancelled due to a system cancellation, and my credit card will not be charged. That's it, no explanation. I wrote them back for more information.

Apparently, they manage their inventory control so poorly; their website reflects having something that they indeed do not. So, they cancelled the order four days later. I then discovered that contrary to what they stated about not hitting my credit card, that they indeed hit my credit card. There is currently a hold on my account for the amount that they would have received, had they shipped my order.

I called in March to ask for a reduction in my credit crd payment as I lost my job nearly 4 years ago. I was trying to make full payments but money was tight. I was told that I qualified for the hardship program and if I would pay $22 mointhly I would be charged no interest or other fees. I agreed and she told me that it would take seversl weeks until my account would be correct. I waited and waited and kept getting bills saying I was in default. Now in August I got a call saying that I must pay $79 a month and also pay late charges. If I COULD AFFORD HIGHER PAYMENTS i WOULD HAVE BEEN PAID UP. i HAVE NEVER GOTTEN A BILL LISTING A $22 PAYMENT DUE. wHATS THE DEAL?

I purchased $32 with my Kohl's charge card in mid June. On July 29, I received the bill with a payment due date of July 15. My new charges were $48, which I paid. The customer service was uninterested in my dilemma. I needed that money to fix my time machine.

I have to buy a watch to get a battery since jewelry department wouldn't open my watch to find out the battery size.

In July of 2011 I made my payment online as usual however I forgot to update the bank account information that is stored on Kohl's website causing me to pay my bill with an account that is closed. Because I do not have a bill with Kohl's every month, I did not think to update the information on their website when I closed my banking account the prior month. I received an e-mail from Kohl's that my payment had been returned and that they would not accept a payment online for a replacement. I called customer service today to see if they would waive the returned item fee (as I have done in the past with other store issued credit cards) and was extremely displeased with the service I received!

When Tonya came on the phone I explained that I had made a mistake with my online payment and would like to make the payment over the phone and see if there was any way they could waive the fee. Instead of address my question- Tonya said "ok, let me explain the returned item fee to you." I told her I did not need an explanation, I understood that I had made a mistake by paying my account online and using a checking account that I had closed. She said "our policy does not allow for us to waive any fees associated with a returned item." That was it. No compassion, no offer to answer any additional questions, nothing!

I understand there are policies in place, I work in the financial industry too. But I also understand that there are exceptions, especially for customer who have been loyal to the company for many years and have NEVER missed a payment on their account. It was clear that Tonya did not care about my business so I asked her how I could close my account which she promptly offered to do without once apologizing or asking if she could help me in any other way. I told her I did not want to close at this time and she said she would transfer me to someone to take my payment (since I have received notice that I had to pay in the store or through the mail, I assumed she was doing me a favor by letting me pay over the phone which I appreciated and thanked her for.) However, all she did was put me back in the general phone rotation. The gentleman that answered 2nd (I did not catch his name) had to get all of my personal information again to pull my account up meaning that the first person who took my call did not actually transfer me but put me back on hold for someone else to deal with. The gentleman asked for my routing # & account # to take my payment however after attempting the payment he informed me that there was a block on my account for the returned item. I explained again what happened and his only response was "let me put you on hold and transfer you to collections." This frightened me because I just received the returned item notice a few days ago and the due date on my bill is not until August 19th. I stopped him before he could transfer me and asked me if my account was sent to collections. He said he wasn't sure but he wasn't able to help me. Once again, he was very rude and had an attitude and I was afraid that if I was transferred again I would be put back in the general cue and have to explain the situation again; I disconnected the call when I was placed on hold.

I am beyond upset by how I have been treated! I have had my Kohl's charge since 2007 and never once missed a payment or been late. There have only been a handful of times that I did not make my full payment the first month it was due, but I always made at least my minimal payment. I feel that Kohl's does not appreciate my business and in an economy where we have to limit our spending, my patronage should be worth at least a sympathetic ear and sincere apology. A $25 returned check fee is a small price to pay to keep a loyal customer from taking their business to another company. I am sad that you have chosen to disappoint such a valuable client.

I returned some items in June 2011. I thought I had lost the receipt and the card that I had used for the purchase had been lost and my bank issued another one with a different number. The associate told me I would get a corporate refund. The receipt said to contact Kohls at the number listed on the receipt if I did not receive the money for the return in 7-10 days. Needless to say, I have not received it. This is now almost the end of July and I have yet to get through to anyone of the number at the bottom of the receipt. All I get is a recording asking for the date of the receipt and the 12 digit number it says is not valid. I have my phone records and have spent close to two hours on hold, never getting through. I have been back to the store and the managers say they have no control and cannot help.

In the meantime, I found the original receipt for my purchase. I feel that the Kohls company in general has stolen from me. The purchase was under $60.00.

I have been using Kohls' credit card on special occasions, and on 7/23/11 I went online to order a $150.00 gift card for our grandchildren in the Bay Area, to buy their school clothes. My credit card was immediately charged; however, I received an email that there will be a delay in delivering the gift card. I was curious what the reason was, and I consequently was connected to the company's fraud department. At that time, the representative investigated me by asking for my date of birth, social security number, telephone number, address, my email address and the email address of our son. I was told that it's for my security, which I believe was for the company's security instead. In their email, Kohls didn't mention that there would be an investigation before the order was being processed.

I always have a good shopping experience in your store. The sales associates are always pleasant and professional. I would just like to see Kohls have an associate in their fitting rooms more often. Monitoring these rooms I believe sets a tone of letting customers know that they should return merchandise back to associate on hangers and not left on floors . The store renovation has a nice , fresh look so I would like to see the fitting rooms reflect that feeling.....

In December I brought my elderly mother to your store for her winter wear. I was told no wheelchairs available due to a theft on black friday. I wrote an email to Khols and received a response that basically said Khols provides wheelchairs as a "courtesy" and new ones are on ordered for this store. Today we went back for her summer wardrobe and again no wheelchairs were available.

I was told by your customer service again that they were stolen on black friday and they are waiting for them to be replenished. As a result we attempted shopping with only a walker and my mother fell coming into your store. She fell backwards on her head onto the cement. Your store manager Jaqueline took the report, and offered a 15% discount . We did not come to your store for a discount. All we wanted was a pleasant shopping experience and a little courtesy. We left your store and went to walmart less than a mile from your store and their store was able to provide 3 different styles of wheelchairs for their customers courtesy.

My question is how can you locate your store in a neighborhood densely populated with elderly customers, and allow this to happen. I do not expect an answer from your corporate service any different than the last. And I do not expect positive changes to happen in a store until corporate gets their priorities in line. I want you to picture your mother laying on the cement with her arms bleeding holding her head in pain . How can you not put a simple courtesy like a wheelchair a priority ? One again, shame on your Khols !

Recently I went to Kohl's with the intent on returning some items that were purchased but that I could not locate my recipt for. The lady at customer service informed me that I was recieving a "corporate refund" which was ok with me. After not recieving it in there time frame of 7-10 days I called, and called and called. On the 5th time of trying to reach someone I sat on hold for almost 25 minutes I was finally soeaking with a human, who was rudley asking me why I was returning things with no recipt, after I informed her that we had recently moved and I had misplaced it she finally dropped it, so then she proceeds to tell me that I am getting sent a return credit for the store in the amount I was due,

I asked why I couldn't have just gotten this refund at the time when I returned the items and she said that it was being refunded in the form of which I paid? HUH? Seriously thats not what I just asked her? So I inform her that was not what I was asking and she proceeded to tell me the same thing that she just said. So I dropped it and hung up, seriously KOHLS you need to get some people answering phones that have just a touch of intelegence.

The cashiers are too slow. They work in slow motion. It's like it takes them 5 minutes to bag one item.

Store #0329

Decided to go shopping at this store, which was not my normal location for shopping. However, while I was shopping with my son, I needed to get through a group of customers socializing taking up the whole aisle. Well, I figured that I would wait a few seconds and one of them would notice that I needed to get through. This never happened, even though one of the male customers was slightly turned in my direction so he was aware of me standing and waiting with my stroller so I could get through.

I was actually on my cell phone, talking to my husband when I said "excuse us". They preceded to move, but with a stare like I had done something wrong to them. Then I returned back to my phone conversation, I hear the male blurt out "We weren't in your way, **." And I repeated exactly what he said back to him.

I then decided to leave the department, as the group just stares. By then, one of the associates comes the male said that I cursed him out, during this time the rest of his friends leave and go to another department. The associate says, "I'm going to call security and ask for you to leave the premises." While the male that called me the bitch said that he was going to call the police. I told him to call, and that I'll wait, because I knew that I was telling the truth as to what had happened.

I explained to the associate that I wouldn't dare curse with my kids in my presence. And that the word that he used wouldn't have been a word of my vocabulary. By this time, I just wanted to drop the clothes that I was buying and just walk out. But I went to check out instead. Then security comes and pretends to be looking at jewelry until I paid for my items. As I look to where the male customer was I had the altercation with, I noticed the same associate talking privately with him.

Not one associate came to my defense to see if my son and I were okay. My assumption is this, I'm a African-American and the male customer was Caucasian. This automatically triggered to the associate that I was in the wrong which I knew I wasn't. Her statement "I'm going to call security and have you removed from the premises." Not even knowing the story as to what led to the altercation. I'll never EVER shop there again. They need to learn how to correctly deal with situations like this.

For the record, Kohls Department stores and associates, not all African-Americans are liars, stealers and/or mouthy as perceived to be. Some of us do have a lot of class to ourselves, money and an education. There can be Caucasians in the world that are ignorant and just observe things as one-sided. This situation was one of them.

I opened a Kohl's charge account in late April when shopping one day to receive the extra savings benefit. I should have known better. When the statement arrived, I paid the balance in full. I just received a statement for May which was a surprise knowing I have paid the full amount. My payment was posted the day after it was due and I was assessed a $25 late fee and a $.50 interest charge. Upon contacting customer service, I was told that everything is automated and there was no mistake.

With over 30 years of having credit cards, I have never made a late payment or been assessed late fee. I immediately closed the account and it will be a long time before I return to Kohl's. I know that creditors do not like people who pay off balances because they don't get to charge interest. But to have been assessed a late fee and interest on a balance that was paid in full is just a scam and insult.

Kohl's cashier processed my debit card as a credit card purchase. I asked why didn't you give me the opportunity to use my card as a debit card. This isn't a credit card, it is a Jackson Hewitt debit card. I was not allowed to cancel the order and re-purchase my merchandise as a debit card despite my explaining to the cashier that they were mis-categorizing my card as a credit card.

It is important that it be used as a debit card because when a person tries to return the merchandise, Kohl's will not give you a cash refund, they will force consumers to accept a refund as a return to their "credit card". This is a big issue when a person paid with a Jackson Hewitt debit card because Kohl's causes people who don't have that much money in the first place to have to wait for their money to re-post to their accounts meanwhile Kohl's has the benefit of their merchandise which they can re-sell and the consumer is out their money for almost a week! Kohl's should allow people with a strictly debit card to use it as a debit card and not force them to process their purchase as an alleged "credit card" purchase.

From a previous visit at Kohl's, we purchased merchandise and were given Kohl's cash to be used at a later date. We also had a coupon for 20% off. We went back to Kohl's on Saturday, March 26 and did some shopping. I gave the 20% coupon to the cashier upon checkout and she asked me if I had any Kohl's cash and I said yes and handed her two Kohl's cash coupons worth $80. She took the $80 Kohl's cash off first and then applied my 20% off coupon to the balance. I questioned why the Kohl's cash was taken off first before discount was given and she said she didn't agree with it either but it was company policy. I feel that this is deception and a scam and I feel like I was wronged. Kohl's cash should be treated as cash and the discount should be taken off the total,not after the Kohl's cash is applied. Nowhere on either cash or 20% coupon did it say it worked this way. I've been a Kohl's customer since 1999 and this has really turned me off with them. I would appreciate a response.

I have attempted to seek resolution with Kohl's directly on a number of occasions to no avail. Therefore, I am submitting a formal complaint with hope of resolution.

In December 2010, I obtained a copy of my credit report and had become aware that Kohl's had reported me to the credit bureau for a delinquency of $7. I am Kohl's credit card holder and shop at the retailer only a couple of times a year. When I do shop at the retailer, I pay my statement in full upon receipt. The last statement was no exception. However, somehow there was a discrepancy of $5 (which accrued to $7 representing accrued interest charges of $0.50 each month during delinquency). Given that I always pay my account in full to avoid any interest charges, I made no effort to monitor my account monthly since the prior payment was made in full. And I had not returned to the store to make any additional purchases. Therefore, my assumption was that any statements or card activity would show a zero balance.

Fast forward to 12/31/2010, I called Kohl's customer care department. I was on hold for 9 minutes. Someone picked up (in the Guatemala call center) the phone. I could hear laughing and storytelling in the background. It sounded like quite a party. I continued to say hello repeatedly until eventually, someone hung up on me. I called a second time. I was again in a hold queue for another 9 minutes and the call was answered by Anna (in the Guatemala call center). I explained my situation to Anna who had no interest in my asking if it was possible to research my account, my payment history, my record of paying all balances in full, and why a $5 discrepancy existed in the first place. All she kept saying repeatedly was why have I defaulted on my payments and other comments that appeared to be directly off of a script. I explained that I spend several hundred dollars each time I visit Kohl's, so there is no reason to short pay by only $5.

Because she was continuing to act abruptly, I asked to speak with a supervisor. She said the supervisor would not tell me anything different than what she has told me. I still asked to be transferred. 25 minutes and 15 seconds later, I was on hold for so long. A recording came on to say, "If you know your party's extension, enter it now or press 0 for the operator." I continued to press 0 and kept getting the same recording rather than actually getting transferred to an operator. After trying this three times, I hung up and now called a 3rd time. I spoke with an Andrea (in the Guatemala call center). I immediately asked to speak with a supervisor and was transferred to Vera (in the Guatemala call center). I explained my whole situation to Vera who advised me that they were in Guatemala and the only call center open on 12/31/2010. She knew exactly who Anna was. And she had told me that Anna had long left for the day without having told Vera, again, the supervisor on duty, that a customer wanted to speak with her. Anna clearly placed me on hold and simply left for the evening. I encouraged Vera to listen to the recording of the call, which she indicated she would. She further promised to credit my account for the $7 and request a letter of deletion for having been reported to the credit bureau.

Fast forward to 1/6/2011, I received a letter in the mail. It indicated that my request has been reviewed and Kohl's will not be updating the information with the credit bureau (as committed by Vera). Kohl's, therefore, defaulted on a customer commitment. On 1/27/2011, I called customer service again (for the fourth time) and spoke with Heather. I explained my situation. She couldn't help me and transferred me to Holly/Hollie (in the Wisconsin corporate office inbound collections department). I explained my situation to her. She advised that I would need to speak with a supervisor (in the Wisconsin corporate office inbound collections department), but they have all gone for the day. However, she said that she would leave a detailed message asking that the supervisor (Wisconsin corporate office) review all of my recorded calls and contact me no later than 1/31/2011.

It is now 2/17/2011 and I have not received a call back from Kohl's. I find this whole situation unacceptable. I expect a letter of deletion to be submitted to the credit bureaus for the $5.00 discrepancy on my account, which has since added up to $7.00 with the interest charges. Furthermore, I request that my account be canceled immediately. Thank you.

I didn't have much money for buying my children gifts for Christmas this year. It was going to be very hard, and I had to wait until the last minute just to know what kind of money I would have left after bills. Meanwhile, my grandmother sent me money to purchase their gifts from her in her stead. I made the huge error of going to Kohls.com to shop. I love the products I have bought from there in the past. But after what I just went through, all I can say is: "Never again."

The shopping cart seemed to have all kinds of glitches in its software. I noticed as I went through the website. I webmaster for a living and I troubleshoot these kinds of issues and fix them. Were these glitches repeatable instances? It seems they were, at least over the past month, because I've run into no less than 5 other Kohls.com shoppers who say, "That's exactly what happened to me!" And this is in the course of traveling on Amtrak for the holidays.

So, here is what happened to me. I browsed through items in the online store, adding a few in there that I thought might be nice for my girls from grandma. Then, I went to the check out process. There, I removed two of the four items and the cart showed two items total. Everything looked good. Then, I went to update my billing information, which had outdated from a previous purchase a while back on my kohls.com online customer account. I finished that, entered the shipping address, and went to the screen that completes the transaction.

You review everything and confirm it is correct, and then you click a button to process the transaction. I clicked. An error box appeared stating that my purchase was rejected because my credit card could not be processed. I was then returned to square one with an empty shopping cart. So, I sift through the site and put the two items back into the cart, update the billing information a second time (because it reverted to showing the old information), entered the shipping address, and even upgraded the purchase by choosing gift wrapping. I pushed the button to complete the transaction, and hey presto! Everything went through without a hitch.

I went to bed and didn't give it another thought throughout the next day. The day after that, I was checking my bank account and beheld two purchases on the account for Kohls.com. Not only did Kohls.com's shopping cart not reject my first purchase attempt, it added the deleted items in. The customer service gave me a huge runaround, along with multiple calls to a deaf and dumb corporate office. It was bad enough that the cart malfunctioned so massively. But as I repeated how the problem happened to each new voice on the phone, I began to realize that the cart malfunction could not be accidental. Indeed, the policy of runaround smacked of any ring of con-artists online we've ever been warned about. Why do I say it could not be accidental? Because, it said that it rejected the new card, showed the old account information still being there, but magically managed to charge the correct new card number.

I surmised that I was not the only one who this was happening to, and I was and am right. They are pumping up those sales numbers. They don't care that the product will be returned, and the money refunded as long as that happens after the Christmas dates are past. These end of the year sales numbers are crucial not just for political reasons, they are the bottom line for top executives getting paid their bonuses by their shareholders. But what about me, and my three children? What happened to us?

My husband and I went to Kohl's at 5:30 in the morning on Dec. 26th. We went in so I could buy some perfume and saw men's slippers in the middle isle. On the way out, my husband said he likes the slippers and I asked him if he would like to go back in and get a pair. He said we would pick them up on the way back from shopping. We returned to Kohls at about 6:45 where the slippers and the rack were gone. We asked a woman and she said she knows they were still there but she doesn't know what they did with them. She said, "I am going to walk around that way and you guys go that way and I will meet you and let you know if I saw them".

Well, we walked and when we came around, she was helping someone else. When she was done, she was picking through a rack like she was looking for something for herself. I don't know her name but she had white hair and way too much blue eye shadow on. We stood there to see if she would even acknowledge us and she did not. I walked up to the register by customer service where a very nice cashier tried helping us but she was lucky if she could get anyone to help her.

She stopped a couple of young men that were moving out the racks and asked them about the slippers and they acted oblivious. She asked customer service and they just stood there with a deer in the headlight look. An older woman came from the back and got on her little radio and asked about them, she never came back out to say anything to us. It was 7:15 by this time and we were so aggravated and ticked that we left.

I would have fired 4 people there on the spot if I was the manager. By the way, where was the manager? Good question. That store was so rude it was pathetic. I am a good customer of Kohl's and do not appreciate being treated this way. There are a lot of people out there that need jobs so I suggest you tell them if they don't want to help the customer, go look for another line of work and hire someone who cares!

Though the deals you can get are extremely tempting, the credit card is a real hassle. We have gone 30 days past due on a balance of less than $100, and they have reported us to the credit agencies and phone the house three times a night. It is extremely annoying and frustrating. I have good credit, continue to get offers in the mail daily for cards and these people harass me for $78 bucks. I plan to cancel the card and shop there only when I have no other options, which is too bad, I've spent a lot of money there and always pay the bills, if only a few days late. I will spend my money in other places. I don't deserve being treated like a deadbeat.

If the local store weren't so sadly under-stocked all year round, I would never have tried to order online at Kohl's. After I ordered 2 items, qualifying for the early bird specials, free shipping, Kohl's cash, and an additional 15% off, the website refused to accept the coupon codes for the Kohl's cash, even though I copied/pasted from the Kohl's email guaranteeing the cash discount. Called customer "service" and was on hold for 40 minutes. Gave up and cancelled the order. Sounds like false advertising and extremely poor customer "service" to me!

On Black Friday I waited in line starting at 2:30am for the doors to open. I wanted the digital frame and the barbies that were featured in the add as door busters. I retrieved the frame and barbies I needed and headed to the check line that was around the store. After waiting in the long line to purchase my items I finally made it to the register. My digital frame at the correct price and the rebate slip that went with it. No one (even the GM) had no clue where they were or how to get them.

As I walked to the back of the store to customer service to return the frame I spotted the GM and I said "Hi, are you the General Manager at this store?" He answered me by screaming at my face saying YES! I AM WHATS YOU'RE PROBLEM?! (In a very obnoxious voice) He threw his hands in the air at me and walked away. I tried to say to him as he was turning to walk away that I was an unhappy customer. I received no response from him. He left into the back of the store and that was that.

I ordered $300 worth of merchandise from Kohl's. This is during the "get $10 cash for every $50 you spend" promotion. They told me I'd have the cash in my email within two days. Some representatives said within minutes, some within hours. I even received an email from customer service that I should be getting it shortly. I finally asked to speak with a manager yesterday and he said definitely I'll get it in my email this morning. Nothing yet, I'm furious! I asked for his name and extension before I got off the phone and he's not in his office yet. Another lie! What can I do?

Kohl's should not tolerate women being in the men' s fitting rooms even if it is with their husband, son, boyfriend or male friend. Each time that I walk into the fitting rooms at the Harlem and Irving Kohl's in Norridge, there seems to always be a woman or two in there. Are men so helpless that they can't dress themselves? It's ridiculous that I have to listen to women giggling in the adjacent stall when I'm trying on clothing. The personnel on the floor see this, yet say nothing. This is a privacy issue and I believe that Kohl's should have a strong policy against this. These are not co-ed changing rooms. This behavior should not be encouraged or tolerated and the store manager needs to be alerted to the situation. Thank you for your attention to this matter.

While I was shopping in the Glendale area, my zipper broke on my purse. Because I had purchased this purse at Kohl's, I went to the nearest Kohl's in the area, which is the one mentioned above. Of course, I did not have the receipt with me, as this was unexpected. So, they gave me a store credit and told me to find a purse like it. I couldn't find the exact purse but found one with the same brand name and similar pattern. I wasn't really fond of the purse but that's all I could do. So, I purchased it and left.

When I returned home, I went through all of my receipts, which I keep in an envelope. I found the original receipt and the purse was originally $58.00, marked down 50%. My total came to $26.89 and I only received a credit of $21.89. I am regular customer at Kohl's Lake Pleasant, Lake Pleasant, AZ 85382, Phone No. **. Because the store was open until midnight (November 26, 2010), I drove there with all my receipts and explained what had happened. Well, because I purchase the new purse at the other Kohl's, they couldn't give me the difference in store credit. I would have to drive to that location tonight as after tonight, it would not be valid. I find this policy totally confusing. Kohl's is Kohl's. I wasn't going to drive to that location this late at night for just a difference of $5.00.

Please do not ever buy anything from Kohl's. This is by far the worst store I have ever purchased anything from. I've been doing online shopping for over 10 years and never was I disrespected and cheated out of my money. It is like false advertisement with this company. Please be aware. I bought items and thought I was getting a discount. Turns out Kohl's like to charge customers and send out emails saying the item was shipped.

This is not true: my item was never going to be shipped ever. So the deal I really received was them charging my account for items that was never shipped. Then I called for them to continue to lie about the situation and to tell me that they can charge me again and shipped out the items. This again was fraudulent. I later found out that none of the items I purchased for Christmas was available and yet they were ready to charge me again. This is unsatisfactory behavior for any company, especially one who claims to be legit. This is the worst company. I will never buy anything from them. I still have not recovered my 100. They over-charged for the item that was shipped.

Their stores' are too hot! Black Friday is coming soon. With the masses shopping and standing in line for 45-60 minutes to check out, people are going to be passing out! I'll be one of them! The clerks at all three stores asked me to do the survey and I complained about the heat. I attempted the survey, but I don't want to join anything, work from home, etc. I just wanted to tell you to turn down the heat! Thanks and Happy Thanksgiving (and shopping).

A couple of days ago, my wife and I went shopping at this location. It was around noon and although it was not extremely busy at the time, the store was pretty messy. I do understand that at times, as customers, when we are in a hurry, we tend to not be considerate of the employees who work at stores and we leave items lying around where they don't belong. We were there for almost an hour. We tried several times to get help from one associate who seemed to be walking around the store doing nothing, but she always only pointed in the direction of certain isles where she thought an item would be.

She never took the time to come along with us to see whether the item would indeed be there. I should also note that there were times when she very rudely walked past us without even acknowledging us. I'm assuming that after a while, a new shift began because suddenly there were another two associates. These ladies smiled and asked whether we needed assistance with anything about ten times. They also told us that if we needed help, they would be in the misses fitting room and we could look for them there.

My wife, seeing as the first associate didn't help much, walked towards the fitting room to see whether she could get some help with an item she couldn't find. Just as she approached the entrance to the fitting room, a man who must have been a supervisor of some sort, walked right into the fitting room and started yelling at one of the associates who had very kindly offered her help.

He first asked the young female associate why she hadn't gone to the registers to help the cashiers and she very calmly tried to explain that she had just clocked in not too long ago and that she couldn't leave the fitting room a mess so customers could stumble and fall over the items. He kept yelling at her for several minutes about how he didn't care about the fitting rooms and that the priority was helping customers at the cash registers.

She tried to explain to him why she hadn't gone and he wouldn't allow her to even get one word across. He later threatened her by telling her that as long as he was there, her way of doing things was not going to work with him and that he better not have to tell her anything about it again. I spoke to customers who were inside the fitting room while this happened. They said that they felt horribly for the poor girl who stood there trying to explain to him that there was no way customers would ever get to the registers if they couldn't get through the floor without tripping over clothes.

The man also kept telling her that the woman who was at the register was not supposed to be there because she was a supervisor and that was not her job, but I can't help but wonder what her job was. She really wasn't doing anything. These other employees were doing her job! My wife and I were disgusted with this man's attitude and the way he had treated that young associate. We stood there for a while and spoke to some of the other customers and they said that they felt like he was singling her out, for there were two associates working together in that fitting room and he had just yelled at the one young girl.

Some other customers also added that the lady who hadn't been able to help us earlier was at the registers telling this man, whose name is Steve by the way, that the other girl wasn't coming to help her at the registers. And now I think, understandably so, for she had to clean up all the mess that had been left in the fitting rooms while helping all the customers the other associate wasn't able to help. I should also say that as the young girl, ashamed and reprimanded, walked to the registers, the man walked closely behind her as to assure that she would do as he said. My wife and I followed them to the registers and saw this man and the other useless supervisor ** and almost laugh as they saw the girl ringing up customers.

When we gathered the few things, we found that we headed once more to the registers and waited in the young girl's line. We were able to get the girl's name, but we will not disclose for her safety. We also know the man's name is Steve and he supervises the cash registers. We also found that the other employee was the supervisor for the misses department and her name is Sarahi. I would also like to add that as that man stormed past us to get to the fitting rooms, he smelled horribly and I take issue with that because it seems unprofessional to me that he holds a position as such and goes to work smelling like that.

Both my wife and I have advised relatives, friends and neighbors not to shop at Kohl's of La Quinta as long as the company keeps these two individuals. We have also both decided to visit the store from time to time to see whether anything changes. We will keep contact with the two associates that were helpful and if nothing is done to correct this problem, we will advise them to seek legal representation.

We would also like to add that we called the store and were not able to speak to a manager because there simply wasn't one available at the time. We left our phone number and it's been two days and I have not yet received a call back. What kind of management is this? It's pathetic to think that management probably condones this kind of behavior and most likely ignores complaints from employees who are harassed by these two individuals--Sarahi and Steve.

My first online order w/ Kohl's has prompted me to send this information to other online shoppers. If you return an item or receive a credit for an item not shipped, and you ordered using a non Kohl's credit card, the credit to your account will take 30 days. My order was for 2 items - one item was not shipped, the second was incorrect. The odds of an accurate shipment may not be in your favor. Shop at the store.

This is absolutely ridiculous how people are complaining about Kohls. They give people discounts when they don't even have a coupon and take back merchandise without a receipt. How dare Kohls charge you for not paying your bill! That is simply unbelievable. I mean, they let you walk out of the store with their merchandise and had the audacity to expect you to pay for it!

Also the fact that their Kohl's cash isn't real cash. I mean, I know you can't use it at any other store, but come on, they say it's Kohl's cash! By the way, it does say that any dollar off discounts will be applied before percent off discounts. And what other store lets you use your coupons on anything besides the gift cards and charity merchandise? FYI, below every sign I've seen advertising the discount you get for opening a Kohl's charge it says "subject to credit approval". Which simply means if you don't get approved, you won't get a discount.

For everyone complaining about the Account Ease program: News Flash- you signed up for it! How do I know? I also have the dreaded Kohl's charge. When I signed up they asked me if I elected to purchase the Optional Account Ease Program and gave a brief description of it. You could either write your initials and hit accept or hit decline as I did. It is not Kohl's fault that you did not read the information they gave you.

As for wrong sale prices, the computer is always right. I know how signs work in almost any retail store. The sign that is put up should reflect the sale price that is in the computer system. However, due to human error (unimaginable!), sometimes the wrong signs are up. Though I have never had a problem with Kohls honoring the sign price. Really, please think about what you are complaining about.

I applied for two credit cards during purchase at each store. The Children's Place was in Las Vegas. 4-10 was a renewal, because I hadn't used it for some time, so it was reactivated, and Kohl's 03-10 in Anchorage Alaska, was a new card. When I filled out both applications, they only asked for physical address, and it states no PO Boxes. I mentioned this to the The Children's Place clerk, and she said they would contact me if there was an issue.

I never heard from Kohl's until 8-10, and The Children's Place did call, but they only left a message "children's account", but I didn't realize it was The Children's Place. I just thought it was my daughter's account. they never said the message was for me, and they left a 1-800 number that was accessible from Alaska. I also mentioned this to the man who answered, once I found the right number to call.

As soon as I found out, I paid these accounts over the phone with auto withdrawal from my checking account. I just don't want to be scammed by finance fees. I just want to know if anyone else is having problems like this. My credit has been affected.

I tried paying my bill online. Usually, I never do that but I tried it once. I paid in full & they accepted it & gave me a confirmation number, then they said the bank wouldn't acknowledge it & it was the bank's fault! I said, "You gave me a confirmation number & everything." I didn't know it wanted my banking route number(?). It took my CC number & gave me a confirmation number, then they have the nerve to charge me $25 because the bank wouldn't accept it?

Of course, they wouldn't accept it. Kohl's noted my banking route number so I'm out $25 & they didn't even care? It just wasn't fair. I told them & they said, "You have to pay it!" I feel they were at fault for taking my credit card number & sending me the onfirmation number for paying! Beware Kohl's shoppers. They are out to get every penny even if it's their fault! It's just not right or fair!

I received a coupon in mail for 50% off plus senior discount 15%. Bottom of card states: No merchandise exclusions. I wanted to purchased Keds leather sneakers, that were not on sale. The price was $44.95. I felt according to coupon I would get the 50% off plus my senior discount, that was not so. Other seniors in the store were also under the same impression. I think this coupon was misleading.

Today is November 2. I went to Kohl's to shop for some items and lo and behold, Christmas music greeted me and was playing the entire time I was there! I was so angry I almost left right then, but decided to continue shopping and try to ignore the music. Why are you playing Christmas music this early? Two days after Halloween and more than 3 weeks before Thanksgiving even! I may not go back until closer to Christmas, sorry.

I purchased a 3-skillet combination from Kohl's in Orlando (I think it was 8", 10", 12"). Kohl's had such a good deal that I went home a happy camper. I threw out my older skillets (where the Teflon was peeling off). All 3 skillets have metal handles. Since I also have a Caphalon 12-inch skillet with a metal handle, I didn't think anything of maybe burning my hand on your skillets. The Caphalon has a cool to touch metal handle and never did I burn my hand. The first time I used my Farberware 10 inch skillet, I was browning a stir fry. It was finished cooking, so I grabbed the skillet by the metal handle and proceeded to move the skillet over to my counter top. The handle was so hot that I burned my hand terribly, but couldn't let go until I reached the counter. Dropping the skillet full of hot stir fry on the floor between the stove top and the counter was not an option.

I was shocked that you would make a skillet with a metal handle that wasn't a stay cool. The stir fry came out great, but my poor hand had to soak in ice water for quite a while. Kohl's (and I think Farberware) has a 60-day return policy if you are not satisfied with your Farberware purchase. I had no choice but to return them. Now, I don't have anything but my 12-inch Caphalon. I needed those 3 Farberware skillets. I have had a stainless steel set of Farberware for about 45 years and they still work great and look great. I love Farberware. I wish I could have kept them. If you would send me some silicone covers for the handles (free), I would definitely purchase them all over again. As it is now, I'm on the look out to purchase three new skillets that have covered handles.

Apparently I was late on two payments which is a total of $10. I was not notified that I owed anything on my account and I certainly was not notified by mail or telephone that I was being sent to collections due to my owing Kohl's $10. Now my credit report shows that I paid my bill late and that I was delinquent. I've contacted Customer Service and they've sent me letters stating that the information on my credit report is accurate. I'm now sending a letter to their credit department asking them to remove the negative record.

I travel to Florida every winter. I was asked to switch to paperless on my bills to help save the environment. I thought it was a great idea, they would send my bill via email. Before we left Florida to come home, I had some coupons I had to use because they were dated and we would not make it back to NH before they expired, so I charged some items. I never received a bill. I have my laptop with me in my RV that we travel in and checked it all the time. I forgot about the charge because I always pay my bill as they come in. I have never carried a balance on any bill. I am 63 and never was late in my life. The minute the bill arrives, I go online and send it right in. I pay the full amount and never carry a balance.

I got a call about a month after we were home and the guy said I was late on my Kohl's bill. I even said to him "sorry, you must have the wrong person. I do not carry any balances on my cards". He said, you charged something in Florida and then I remembered. I said, "yes, I will go online and check right away and will send in the full amount today" and I did. So I checked my emails and checked spam, there was no bill from Kohl's. I did get my Discover bill and that always comes paperless and was paid in full. I called Kohl's and explained what happened, that I never received bill. She said she would take the finance charge off. I thanked her very much. I still do not know why they did not call me sooner, I was in the store in NH when I got back from Fl and charged an item, but paid it in the store right away. Why did they not tell me that I had a problem with my bill?

I got a copy of my Credit Report and I was shocked; after all these years of making sure I have the best credit and pay my bills in full every month for all these years and one store turns around for a little bill and ruined my credit. I have sent in a few notes. I have called and no one will help. They said, "sorry, it's your fault". If I got the bill, it would have been paid the same day. They know that from my credit with them and all my other cards are the same, they know my credit. I sent note to credit bureau and even they will not do anything, they took Kohl's side so my credit is now marked. I do not think this is right that a credit card company can get away with this and the credit bureau goes along with them. Where do we stand? They do what they want and do not care about us. I now have them send paper bill, I do not want this to happen again. I hope this never happens to anyone else. Do not trust Kohl's paperless bills.

I had a $5 charge on my account and paid with a check. They returned it claiming the bank rejected it. How can it be, as I have a lot more than $5 in my checking account! Anyway, they continue to call me several times a day. I've requested they stop but they do not. How do I get them to stop calling me? Their calls wake me. It's on my cell, and I keep thinking it's an urgent call. I am full of anger and grief at Kohl's.

I had a receipt and the shirt was purchased on a debit visa but since it takes several days for the credit. I took in-store credit, so I could buy something else right away. Well, I did not find any jeans I liked so I was going to discuss it with my wife and wait till the next day to either get my refund or maybe she wanted something. We decided to just have the money put back on the card but to my surprise Kohl's said that I could not have it put back on the card nor receive a cash refund! If I would have done it the same night I could have my refund, but not any longer. Now I am stuck spending this in store credit at Kohl's. I no longer trust Kohl's and they have lost a loyal customer for good! What a scam!

On Oct. 6, I purchased $40.98 worth of merchandise. I had $30 of Kohl's cash and a 20% discount coupon. They took my cash and applied it to the amount first and then took the discount and applied it to what was left. That is false advertising, saying it can be used the same as cash. If I were using actual cash, they would have taken the 20% off first and I would have paid the remainder of the tab. So instead of getting $8.80 discount, I only got $2.20 discount with my 20% off.Plus, I paid tax on the extra amount. If it isn't used as cash, they shouldn't be able to advertise it that way.

I pay my bills online through my bank. The payment wasn't processed by Kohl's on time so they charged me a late fee. The first time it happened, the customer service rep was very helpful and courteous. She refunded the fee and all was well. A couple of months later, it happened again. Now understand, the payment was posted 1-3 days after the due date and both times I made the payment through my bank online.

The second time, the customer service rep was rude. She said it wasn't Kohl's policy to refund late fees. I explained to her that the other person I talked to took care of it. I explained I made the payment online through my bank. She said very rudely "Then maybe you should contact your bank for the refund". I was furious to say the least. I cut up my Kohl's charge card and enclosed it with a letter stating what occurred and closed my account. I also included a check for the balance owed minus the late fee. I received a confirmation letter from Kohl's saying my account was closed yet they've sent me two more bills for the late fee. I called and spoke with Elena. She said, since Kohl's wasn't in error I had to pay. I asked that a supervisor call me as soon as possible.

I hardly ever am late on my bill. I forgot maybe 2 times and paid late. What I'm complaining about is you inceased my interest and APR because of a late payment. That made me mad and that's why I haven't been in to buy anything lately. I feel like I've been a good customer and have bragged about your store but not anymore. I would very much appreciate it if you could please consider lowering my interest and APRs. As far as our store here in Pueblo, everyone has been very helpful and kind. I have no complaints as far as the store goes.

Please consider lowering my rate. My husband and I are self-employed who are running a construction company and business has not picked up yet, therefore, it's been a bit tight. Thank you.

I am glad that you furnish wheel chairs at your stores. My complaint is that the isles are not wide enough to go through with the chair or my scooter. I like the shoe department and housewares, but the chair will not fit through and you can forget trying to turn around. I do wish you could add with the isle. I enjoy shopping there with my family. Thank you for your time. Sarah **

Okay, you win! I give up! You have completely gotten under my skin. Please stop torturing us! I have never been more bothered by a company in my life! Kohl's is calling me 5 times a day, with an annoying auto phone-bot. At first, you guys left excessively long, and repetitive voice mails! I am truly surprised Kohl's would damage their reputation with these irritating relentless phone calls. I consider your never-ending nuisance phone calls harassment. I am afraid Kohl's has lost a good customer, who simply missed a payment on their first bill (prior to establishing auto payment).

I want this account destroyed. I never want you to call again. I tried to pay with a credit card, but your internal collection department wouldn't accept that. Please let your upper Kohl's management know, that this group of well-meaning folks are ruining your company, and turning faithful bill paying middle-class Americans, completely and totally against Kohl's. I cant believe Kohl's has stooped so low, and let it come to this. I have never been more annoyed and harassed in my life.

Sept. 21, 2010, I took back a shirt gift card for $20.16. The purchased items were $38.38. I used 20%discount card, then purchased $20.16 using $20 discount card plus the gift card $13.59. I wanted to write a check to pay so I owed you nothing and with all the confusion/people waiting she told me to write a check for $51.97, so I did. I live 35 miles from Kohl's and on my way home I got to thinking what is going on I should have only had to pay $38.38.

I called was told to come back now. I am going 35 miles 4 times, do you realize what gas costs? And this was late in the day and I had to be at work at 6:00. The woman at customer service explained to me what happened, go figure, caused me to be so upset. I'm on a limited income, I am 72 years old. She did not even grant me any compensation for all my trouble and time, just thought you should know how inconsiderate your employees are.

In regards to Mariza of Tazewell, TN, who posted a complaint about Kohls on July 31, 2010. Your story upset me to the point of taking action. I looked for all Kohls stores nearby Tazewell, TN and called the Morristown, TN store looking for a manager by the name of Tanya **. They told me that there was a manager there by the name of Tanya **. I also called the Morristown Police to verify that they had been called out to Kohls on July 9, 2010. They informed me that they had, but they could not provide any details beyond that.

Upon verifying that much of your story, I sent an email to the Kohls customer service department with full details about the incident, including a link to this site. I asked if that was the face that Kohls wanted to put forward and asked if they also did not need the business of myself, my friends and family, and my Facebook community.

I received an email from the escalation department in the corporate office. They claim that this issue had not been reported to them and that my concerns had been forwarded to the District Manager for that area for their internal review.

I have a U5789-900 Cyclonic cleaner. It is giving some funny sounds and I would like to know how you clean the filter assemble at the upper most end of the unit. Loads of dirt and no way to clean it. Filters 4-7 how to clean.

Kohl's store is charging my account fees that I consider unfair; no grace period and $29. They keep changing the due date without any notice. They have done that for the past two years. I always call to ask them why they do it. They say they would fix it but they always change it. They only give me a few hours to pay for the bill. If I do not meet the deadline time, they increase my amount. I have other credit cards and I do not have that problem with them. Every time I get the bill, it is always the same amount or more. Again, I do not have this problem with any other companies. I cannot always be paying when my balance is always the same. I have not charged the card in over a year.

I placed an order on Kohls.com on August 12, 2010. I paid for my order with the "leftovers" (about 6 dollars) of a Kohl's gift card as well as a prepaid MasterCard that I received as a gift. After paying for my purchase and receiving my confirmation, I discarded these gift cards, as they no longer had any currency on them, and thus were useless pieces of plastic. I received shipment confirmation, but never received my order. I contacted Kohl's customer service on August 28 to report that I never received my order and to see if they could either locate the package or re-ship the order.

I was told to contact my local post office to make sure that they had not received it. I was told to call Kohl's customer service after doing this. I was told that if the package could not be located, I would be credited for my order, and would receive the same pricing as well as free priority air shipping should I choose to reorder the same merchandise. I informed the customer service agent that I no longer had possession of the gift cards and was told that I would be mailed a new gift card.

I called my post office and they confirmed that they had not received the package. I called Kohl's customer service again and spoke with another agent. This time, I was told that the agent was filing a case claim, the order would be traced and they would either re-ship my package or would send me a gift card in the amount of the order total. I again informed the agent that I no longer had the gift cards I used, and was again assured that this would not be a problem. I was told that someone would call me after the order was traced and would let me know whether they were going to re-ship or issue a gift card.

On August 29th, I received an email from kohls.com informing me that my return had been processed and that I was issued a credit on the prepaid MasterCard that was used to pay. The amount listed was $7.44 less than the amount I paid. I received no other communication from them. I had a baby on August 29th and so I could not contact them to correct this matter until September 4th.

I called and spoke with a representative who informed me that the return was credited in 2 separate transactions, one for the amount of the products and one for the amount of shipping. I was told that both of these transactions were credited to the MasterCard. I explained to the agent that I no longer possessed the card; I threw it away after using it. She told me that there was nothing they could do. I would not be credited in any other way. Now I am basically stuck, they credited a card I have no access to, and I have and will not receive any compensation for this. I am extremely disappointed and upset by this experience. I am going to tell everyone I know about my experience with kohls.com. I am going to put this letter on a social networking site and encourage my friends to stop shopping at Kohls.

I called to dispute the state sales tax charged on a recently placed order. The customer service automaton read from a script as an explanation, which, of course, didn't answer my question. She was rude, condescending and argumentative. I will never buy anything either live or online from Kohl's again! Kohl's has lost a formerly happy customer.

This man followed me all over the store, I felt so stalked. He made a pass at me in the store and he even made an attempt to grab me, I felt so strange about it. Kohl's should be more careful on who they hire as employees. I will never go back to Kohl's again. I'm very ashamed at this incident. I will tell my friends to pass this word around that I was sexually harassed in public and Kohl's did nothing about it.

I was with my eight [year old] daughter. she wanted to buy a gift with her own money and she had a coupon and the cashier wouldn't let the purchase of the gift. I spoke to the manger and she said the was store policy. I told her I never heard of that before.

I just want it to be known the horrible customer service at this Kohls. I have been a long time shopper at this vendor but now I am reconsidering. Two days ago I went with my fiance to the Kohls at the Newport Pavonia Mall. I needed a few items, and times are rough financially so it is a big deal for me when I go shopping these days. When I was trying on shoes and looking at purses and sunglasses, a male employee followed me and stood close by the entire time. I felt so violated and disgusted to be blatantly watched as if I was about to steal from the store! He was less than a few feet away and finally I could not concentrate on what I needed because I felt so scrutinized. I would never steal and it was very offensive. My fiance noticed the employee watching me so closely and obviously and was very upset as well.

Afterwards, I went upstairs to look for a dress. I found one and needed to try it on. But, the sales associates were feeling rude and lazy and insisted that I use a dressing room downstairs to try on one dress as I stood right outside the fitting room upstairs! They were so rude and unaccommodating that I left without trying on the dress. I am offended and frustrated. I was also followed into the restroom by an employee there who pretended to wash her hands while she stared at me the entire time. I am not happy and am reconsidering ever shopping from Kohls again, which is a shame, because I have found some great purchases in the best.

On July 9, 2010 I purchased a mud watch from Kohl's. The price on the box was $24.99 and then there was a 25% discount so I paid $18.49. Well when I got home and took the watch out of the box there was a tag attached to the watch for $19.99. I then called the store and talked with Tanya ** who told me she can't help it if people put the watch back in the wrong box. I then told her that was not the case the watch was attached to the box, so she then told me she received a letter from corporate telling them that they had to sell the watches for the higher price and if I didn't like it I could bring it back and get my money back but she would not sell it to me for the lower price and then laughed at me.

At that time I became very upset and decided to bring back the watch and the skirt I had purchased to get my money back for both of them. I drove back to the store which is a 45 minute drive each way from my house. When I got to the store, I asked to see the manager Tanya **. When she got there she went to the phone and made a phone call to the loss prevention person David **. My husband tried to talk to her about the two different prices and she told him to shut up, it was between her and me.

When David ** arrived we tried to explain the situation to him and he did not want to listen he just stood in my husband's face. I looked at them and said I would not be shopping in that store again and Tanya said I don't need your business or your friends business and David said that when I was done with my refund that I had to leave the store it was private property and I was trespassing. He then called the police to have me escorted out.

When the police arrived and found out it was all about a watch I had purchased and then brought back they kind of laughed. My husband told the police that if they had talked with us the way he talked to the police none of this would have happened. By this time other employees and customers are all standing around staring. I have never been more humiliated and treated like a criminal as I was that day with my husband (who is disabled) and my 10 year old daughter. I have made several calls to Kohl's corporate office and have sent out e-mails and have not received any returned calls or e-mails. It seems to me that they don't really care and that they really do not need business. Thank you for your time.

Back in March, 2010, I made a purchase for $22.04 and paid it off in April. After three months, I received a bill for 47.07, I called customer service and asked for an explanation. I was transferred to three different people. Finally I asked for the manager and he said that there is two late payments in my account, and he can only wave one, so I have to pay 32.52 dollars. I asked if there three late payments in my account, and he ignored me and said if I want to bring my account current, I have to pay that off.

This is a money I never owed. I actually paid what I owed which was $22.04 back in March. I never received bill before this month (July), nobody listened and cared. I paid $32.57 and closed my account. I will never be Kohl's customer and I will tell all my friends and family not to shop there.

I was given a jewelry item for a gift that I didn't care for, so I returned it to the Kohl's store on June 18th, 2010. I advised the clerk that I didn't have the receipt but I know the item cost $252. She rang it up and the "refund" price came to $359.52, but then told me I wouldn't be getting a credit because the computer said I must get a corporate check in about 7 days. I only wanted the $252 credit and I was going to shop in the store and spend it. It didn't happen. I waited for 2 weeks, nothing.

So I called and was informed they needed more info. They had my number, why didn't they call me? They wanted to know how it was purchased, the purchaser's name and address etc. Then I was told that I would have the check in 7 days. Yeah, right. 14 more days went by and finally, a check. 4 weeks this process took. Unacceptable. Kohl's lost out and I didn't spend the money there nor will I ever step foot in that store again.

I wanted to share my experience at your Kohls Store. Before I begin, please know that I will no longer be shopping at this location. I have had numerous bad experiences in your store, too many to count. This specific incident is was truly the last draw.

I was in your store with my daughter on Father's Day. I wanted to pick up a couple of things before all my guest arrived at my house. After doing my shopping (spending $186), I finally made it to the check out (after waiting in a long line that was at least 11 people deep). I was over charged for a box of k-cups. I was only overcharged $1, but went right back to your cashier and let him know that I was over charged. (Remember, it was Father's Day and I needed to get home before my family and guest that were going to arrive at my home).

Your cashier told me I need to walk over to the customer service desk (that was clearly across the store) for the mistake that he made! I told him that I did not have time and if he can please call a manager so I can get on my way. Well, that was a huge mistake! The manager called the cashiers phone and literally took another 12 minutes to come over to help me. Holly the manager did not even acknowledge me and took my receipt and walked away. I was unsure of what she was doing, so I followed her.

I just couldn't believe that your refund or better yet, your correction process is so broken! No sense of consideration for your customers at all! I did complain to you Store Manager while I was still there (Albert), but he was pretty useless! Not to mention the rudeness that Holly treated me with.

I finally ended up getting my $1 that I was overcharged (weights and measures violation), but to make matters even worse, your store forgot to put my item back in my bag (yep, went home without my paid K-cups). It took a whole 22 additional minutes of my time to deal with your management and broken process and I was late to my own Fathers Day party that I was hosting! Thank you for letting me share some feedback and most unsatisfactory experiences in your stores. I hope that for the sake of the customers that still may shop in your stores, that the focus on Customer Service becomes a priority.

They couldn't tell me why those were the only options. After several attempts to refund, I left the store with the shoes. I talked with a manager on duty, but I kept the same story, "once the register says that we don't have any way to change it". Unbelievable!

So, today, I called their customer service. I got the same line from the person on the phone. I said that I could not believe that that is how Kohl's does business. I have to either take a store credit or wait for your corporate office to decide that I get a refund and send me a check?

I asked to speak with a manager, and they put me on with someone from the "credit department". He told me the same thing, that when they enter the merchandise for a refund, the register decides what sort of refund I will get. I said a piece of electronic equipment makes that decision? Yes, that is the case and there is no way to override it. So, Kohl's lets their business decisions be made by a computer.

This manager said that no one would be able to know why the register determined that this particular return only triggered a store credit or corporate refund. Apparently it's a giant mystery not intended for human consumption.
So, apparently my only choice is to return the shoes and wait for Kohl's to send me a check.

I told them I would never shop with them again.

I notified the Kohl store inKilleen, Tx that I was being charged for Privacy Guard which I didn't sign up for and never wanted. I was told that when I activated my Kohl's card that through a deal with Privacy Guard that I was automatically enrolled in this program. The manager at the store tried to get it stopped. I was receiving from four to five call a day from a Kohl's phone bank in central america and guatamala. Each occassion,I asked to speak to an american and was told that I could not. I finally got in touch with Brittany from Privacy Guard. This was in March of 2010. She told me she would get the matter corrected. She never did.

From March to June I received four to five calls a day from the Kohl's phone bank . The calls would start around 9am and end around 9pm almost every day. The individual I dealt with to settle this problem are too numerous to write down. I felt sorry for the manager at Kohl's. Privacy Guard gave her the same run around that they gave me. The peopleat the phone bank never wanted to hear my explanation as to why I wouldn't pay Kohl's for something I didn't purchase. I feel Kohl's and Privacy Guard were both to blame for this mess. Especially Kohl's. They're managers can't contact the main hq. and the customers can't talk to the people responsable for this situation.

Finally in June they got a new manager in the Killeen Kohl's. She took money from the drawer in her office and paid the bill. She was frustrated by the mess with Privacy Guard. I'm 71 yrs oldand never encounterd anything like this. I was harrassed by the phone bank operators constantly. I go to bed at 9 pm and was still receiving calls from the phone bank calls. Trilegiant sent me a check for 14.99 in early June. I received another today, June 25 for another 14.99. I'm not going to cash this last check. I have no idea what their up to and who they are. Ifeel that this company preys on people with gimmics and are really a bunch of thieves.I wonder how many people are being abused by Kohl's and Privacy Guard?

For the secong time in the past 6 monhs, I did not receive my Kohl's credit card bill. When it first happened, I figured it was a fluke. So I signed up for e-bills instead of paper bills. Can't go wrong there, right? Wrong! It's a card I rarely use, so I don't always think about it. I get a phone call saying I am past due. I check on line and I haven't paid for three months.It was a small amount, and I'm capable of paying the bill in full. I would have had I gotten a bill!!! I regularly check my spam to make sure a bill doesn't go in there. I get every sales email they send, so why not a bill? A friend of mine has had the same thing happen to her in another state. I called an Kohls rep and they were nice enough and took off the late charge. They can not explain why I am not getting my bills. I wil NEVER use this card again.

Kohls is actually about the nicest consumer credit place I have ever had to deal with. Sure they charge high interest but if you don't carry a balance it's not a problem. They always have sales and always give discounts when you shop with your card. It is exceptionally easy to shop online as well as return goods both store bought and online with or without a receipt. They are no quibble at all. I've had no trouble at all. If any card issuer is a pain it's Victoria's Secret.

I was in shopping at khols and the cashier asked me if I would like to apply for a khols credit card and after being asked many times before I said sure, I thought well since it is so close to christmas time it might come in handy later on.The cashier told me I would be getting my credit card in the mail. When I went to pay for my items she said dont worry about it we will send you a bill so not thinking about it I had forgotten all about the purchase.

A little while later I recieved a Khols credit card and it said to call a certain number to have the card activated so I threw the card in my dresser drawer and never used it. then like two months later I recieved a bill for 118.00 for a 22.00 purchace.khols started calling me everyday 4 to 8 times a day 7 days a week for months. I told one of the representatives that I was not paying more that what I bought at thier store that day after she became very rude with me. she had asked me if I had moved because every stament they sent me was sent back, but that was a lie because I had not recieved any more at that time since the first 2 months Then I looked at other complaints against them and read what they did to other consumers by not sending bills and diening it than what she asked me made sense she was trying to cover their butts by pretending bills got sent back. I am still recieving massive phone calls and I know that cant be right! what should I do?

After careful consideration, I decided to apply for a Kohls charge card for the promotional offers. I applied online, never received the 10% off the next order as promised and was told I failed my identity check. I called and was asked 5 questions again and told I failed again. I moved many times as a child so to think I know which state issued my social is ludicrous. Some of those questions are flat out wrong if I got them incorrect.

I check my credit quarterly for erroneous reporting and I take my credit history seriously so to be told I don't know what it is, is frankly insulting and demeaning. I got treated like a criminal from their associates. It was a very frustrating experience considering the only alternative I had was to re-apply at the store. As I previously mentioned, I take my credit very seriously and to put a duplicate inquiry on there would be nothing short of reckless.

After this experience and the loss of any potential savings I should have had from having my account this weekend (for the 10-30% off with use of your card), (plus the 10% for applying), I do not wish to have a card with a company that treats there customers as I have been treated. What was a once exciting experience to start saving with a company I had previously loved quickly turned into a insulting, demeaning and frustrating experience.

It is false advertising to say you will give 10% off for applying then not doing so. I will tell my friends and family of the experience and they will loose any future sales from my family for a lifetime.

All I want are my detailed purchase transactions. I tried to get it on email and I keep getting the run around asking me for my Id and password. I have received several passwords and every time I try to use them they say it's not the one on record. I'd like to talk to a customer service representative to help me figure out how to do this. The details were always on the bill before and I don't understand why they didn't continure to include them. I have problems with working on the computer and would like to have the details on the bill itself. PLEASE HELP ME.

I made some purchases with my Kohls card. When I got my statement, I paid online. Two weeks later I checked online, and it never said it received the payment. So, to avoid interest charges, I sent them a check. Two weeks later they cash the check and take the money out of the account, giving me credit of the amount I owed. By them double dipping my funds, it cost me $34.00 in overdraft fees. All they had to say was if you sent me a check I would cash it, but they didn't charge the credit card until a month later without any notification.

I recently purchased a Black and Decker 12 cup, programmable coffeemaker, Model CM1010B. The coffee maker makes great coffee but there is no way a person can pour out of the carafe without coffee all over the counter. This also happens when using it to fill the water reservoir. It is awful. I have tried everything in the way we pour and nothing seems to work. At the present, I am using another coffeemaker's carafe to fill the reservoir but still the coffee spills all over the counter when we fill a cup. What can be done about this? I seem to like the coffeemaker otherwise.

Every time I have logged into AOL, I have the full-page orange ad from Kohl's. Clicking the close is a waste of time and electrons; it does nothing. Don't even try to go to Kohl's website to let them know how obnoxious this is. I couldn't find my way past FAQ. This plus horrible experiences at the Seal Beach, CA store; and it's never again Kohl's.

I want shopping with two friends at Kohl's and we had two encounters with the assistant manager, Andrew **. Incident #1 was in the shoe dept. My friend asked Andrew ** if he could get her another size in a pair of shoes. He responds, "Well there should be someone working in this department. She showed up today. "Then he yells, "DANA!!" The girl working in the shoe department responds, "Yes?" and in a condescending manner he tells her, "You have a customer!"

Incident #2 was at checkout. My friend had Kohl's coupon for 15% off and knew about a coupon for $10 off a $50 purchase. She asked the cashier if she could get $10 off a $50 purchase even though she didn't have the coupon and the cashier said, "Yes, I can still do that." When we checked out, we checked out the register next to the register with the cashier who confirmed the $10 off.

The person checking us out happened to be the Andrew ** again. My friend asked Mr. Andrew about the $10 off the $50 purchase and he said, "If you don't have the coupon you can't get it." She explained to him that the other cashier said she could. Andrew ** responds, "Well I'll talk to her about that in a minute." and proceeds to yell across the line to ask the cashier about it. He also spoke to this worker in a very condescending manner, and the cashier acted as though she has no idea what Andrew was referring to. Andrew tells my friend, "You just misinterpreted what she said." Basically he was rude, inappropriate, and is letting his title of "Assistant Manager" give him a big head.

I went to Massapequa Kohl's on March to purchase 2 Gazebos. I was there early enough to receive the "Early Bird 20% Discount". I was told they had none in stock!! I couldn't believe it. It is now 19 April and I still do not have my 2 Gazebos! I would like to know why Kohl's advertised them and then had none in stock. I have been dealing with Kohl's for some time now and this is not the first time you have had false advertisement! I also went to the Levittown store and they have none in stock. I was told 17 are coming in, but they don't know when. I asked to have it put into my name and hold them. I was told they couldn't do this. I know the Better Business would have a field day with this since it is not the first time this has happened.

Now on top of this, I received an additional "20% scratch off coupon" that is dated March 6 - March 10, 2010. I expect to not only get the "Early Bird 20% off" but, I expect to get the additional "20% Scratch Off". But, when I will receive them? After all my son's anniversary was yesterday and this was his anniversary gift. My daughter's birthday is in 3 weeks. The other one is hers. I want to know when I will be receiving my 2 Gazebos. I would like them by this Saturday. I expect to hear from you today telling me I can pick up my 2 Gazebos with the Netting by this Saturday 24 April. This is very sad that a store this big does this to their customers. I have no intention to stop shopping at Kohl's, I just would like this situation be resolved today. I await for your reply on this matter as to what you can do for me today.

I purchased a locket for my girlfriend to insert a picture of her recently deceased mother from Kohl's. I had intended on paying for it online like I do with all my other bills. I set it up and scheduled the payment. I monitored it as I do for all my online payments. Well, I noticed today that the payment did not go through. In fact, there had been a $25 charge added to the account.

Well, this certainly set me off. I called customer service and asked why they hadn't processed the payment. They told me that there was something wrong and I agreed. We could verify the bank routing number online but not the bank account number. The rep put me on hold and went away to discuss it with her supervisor.

While they were gone, I went into the Kohl's account online and added the account again thinking that if it were the same, it would make no difference. And if it were a different account, there would be two of them that would appear. Well, only one account appeared after the addition. That made me feel the information was identical.

The rep came back and said that the bank account information was not correct. I told her this was not possible, that I had just added the account and had to enter it twice to add it. She said that this second additional validation of account number entry had just been entered this week due to the other customers that have had the same issue with account numbers.

I explained that I have had this account for almost 30 years and know how to enter it. She insisted that there had been a 7 in place of 1. I can't fat finger that and make it happen. I use a laptop PC without a numeric keypad, so I don't believe this to be true. Especially due to the fact that I cannot verify this information on my own. Initially, she told me that she could not see my account number on their system and now, all of a sudden, she can. It makes me not believe her.

The bottom line is that they have no place I can validate my own information completely to have been able to avoid errors and yet insist on charging $25 for it. They know it is an issue and have taken minimal steps to address the issue. I have been ripped off by this inadequate system. When they told me that they would not reverse the $25 charge, I told them to close the account immediately. They tried all they could to avoid doing so but ended up closing the account as far as I know.

I set up a payment plan with Kohl's for $30 a month through my bank as an auto debit. They, for some reason, stopped the process after a matter of months with no communication to me at all. Then I start receiving harassing phone calls and threats. Then a letter stating my account was charged off as bad debt. I explained that I had done my part and was told on March 14th that the payments would start again. They never started it and have continued the rude and threatening harassment and refused to do anything to rectify the situation they created. Now, they are erroneously accusing me of refusing to re-verify my bank info! I am fed up with the rudeness and harassment and want something done.

I forgot to pay my Kohl's bill which was due on January 31, 2010. I called Kohl's on February 1 and advised them about the oversight and to ask if they would waive the $15 late fee if I paid the balance today. The associate I spoke to said he could only waive 50% of it ($7.50) at this time but would waive the balance on the next statement. I expressed my gratitude and waited for my February statement so I could pay it on time. When I received the February statement, there was not additional $7.50 credit but I thought it was a Kohl's oversight so I paid the full balance. When I received the March statement there still was no $7.50 credit so I called Kohl's and explained the situation to them.

The associate to whom I spoke, Arthur, said Kohl's had no policy to waive late fees so I would not receive the remaining $7.50 credit. Although I have been a loyal customer for several years, I will no longer shop at Kohl's as I feel their motto of "Expect Great Things" is nothing but a lie. Furthermore, their customer service people are rude and have no regard for resolving issues correctly and honorably.

We took out a Kohl's charge card for like a $40 dollar purchase. We've been in the process of moving and couldn't locate our online password for the e-bill. We requested a new one, but it didn't come for nearly 2 days and so we ended up paying our bill a day or two late and got stuck with a $29 late fee and then the next month we paid one day late and got a $15 late fee. These are ridiculous business practices, stay away from the Kohl's charge card.

I, Steve, and my daughter Stacy shop at Kohl's all the time. Well this time, me and my daughter was at the cashier and Kara comes over and starts talking to the cashier pretty foul about my daughter, so my daughter Stacy, who is only 15 years old, kindly asked Kara did she know her. Kara told my daughter to get out her store and called her two dirty words and then as we were leaving, they started laughing at my daughter.

My daughter Stacy cried the whole night long with her breathing problems, and I couldn't sit there and listen to my daughter cry without doing something about it so I come here to see if this does some kind of justice because my daughter and I shop at Kohl's all the time and we still will. I just pray that Kara doesn't call my daughter any more nasty words. I had to stay awake all night in my daughter's room to try and get her to stop crying because her breathing problems have her in the hospital all the time and one thing I don't like is seeing my daughter in the hospital.

False Advertising by Kohls on Farberware Rebate availability. Kohls Dept Store advertised on March 3, 2010 to purchase Farberware Cookware for $99 and get a $20 rebate by mail. I purchased the cookware only to learn the rebate was only good for purchases through 12/31/09. The rebate expired 3 months earlier yet Kohls advertised the product at a lower price just to lure in customers. I feel very ripped off by Kohls and as a frequent customer, I will no longer purchase any item from Kohls with a rebate. There are other department stores which have lower prices which I will use-even Amazon has lower prices.

Due to their failure to follow through on a credit that was to be issued, they are attempting to ruin my outstanding credit rating. My understanding is that Chase Bank is the financial institution.

My husband and I were in the process of buying clothes for a business trip next week (suit, shirts, etc,) and the bill came to $311.45. We then proceeded to write a check for that amount. After a few minutes, the clerk told me that our check was not accepted by Kohl's and wanted to know how else I was going to pay for the merchandise.

Frustrated knowing the funds were in my account and now embarrassed due to the people around us, we asked why our check was denied. The clerk then called the manager and when she finally came, we asked her why the check was denied by Kohl's. Her comment: "I have no idea; you need to call the number on the back of the check; there's nothing we can do about it". Again we were asked how we were going to pay for the merchandise. My husband and I walked out of the store on principle. Our credit score is above 700 and we had never been denied using checks as payment by a store before.

After we got in the car, I called the Kohl's 800 number on the back of the check. I asked the person why our check was denied by Kohl's. He came back after several minutes and said ""since Kohl's did not have a past history on this checking account and that the check dollar amount was high, Kohl's felt that it would be safer to deny the owner of the check to purchase via a check".

I have been using checks to purchase merchandise for over 30+ years at all kinds of retail stores, jewelry stores, etc. and this has never happened before. Can Kohl's do that to people, no matter who the person is? It was our first time shopping there and we were going to continue to purchase clothes for myself after this first purchase. We will never shop at Kohl's again. What can be done so this doesn't happen to others in the future?

I was in Kohl's store on the west side of Albuquerque, New Mexico. I made a purchased and my mistake was to open their credit card to get an additional discount. At the time, I explained I live in a rural area and need to use a PO Box. They insisted on a physical address, which I continued to tell them would not have mail delivery. I never got a bill. Finally, I tracked down someone to discuss my bill. Loads of finance and late charges. This was on Feb. 3. I sent the amount I was told immediately. Then I got another bill with over $30.00 in finance charges, as they say it took 13 days for the payment to get to them. Really! That has never happened to me again. They of course would take my payment over the phone on Feb. 3 for an additional amount.

Listen, the camera I bought never worked in the first place! So now, I am left with an additional $30.00+ amount owed (they will not remove it), so I am paying more for the ** non-working camera than it was in the first place. I canceled my card with Kohl's and I will never go into the store again. I am telling all my friends and anyone else who will listen to never do business with Kohl's. Their products are poor quality and so is their service. Bad news spreads faster than good. Shame on Kohl's.

I also bought the 13-piece red cookware set and sent in the rebate, only to get it back because post office box closed. How do I get my $20 rebate?

I was attempting to return items at a store, in which I wrote a check. My refund was $50 and my check was for $141. I was informed that I was going to be given a store credit. I said I am entitled to my original form of payment. I was then told I had an option of a corporate refund. I had no choice but to accept it. I was uncomfortable handing over goods and not having a refund, only a receipt with an "800" number. I have written checks before and had to return with never a problem.

I called the customer service number the next day and was assisted by "Sarah." She told me it takes 10 business days before a refund would be mailed. I told her that I checked my account and the check did in fact clear. She said there was nothing else she could do for me and literally hung up on me, as I was trying to ask her other questions. I immediately called back and spoke with Katie. She said I could fax over proof that the check had cleared and that a check could then be mailed to me upon her receiving proof. I went ahead and did that.

I called back the next day and coincidentally was helped again by Katie. She informed me that the information that I faxed the day prior was not suffice and I had to fax over the whole statement with proof that my banking account had a positive balance to cover the check in which I had written. I told her that was out of line and an invasion of my privacy of my banking account. She said if I wanted my check mailed prior to the 10 days, I would have to do that. She informed me that she had already spoken to her manager and that was the final answer. When I asked to speak with a supervisor, I was denied. Kohl's was out of line and the service was extremely below my expectations. They were inappropriate in their approach and rude. I did not feel like a valued customer and will definitely not return to their stores.

I just wanted to take a few moments to write to you and make aware of the poor service Kohl's provides to disabled people, who need to use a wheelchair to get around the store. Many places including major supermarkets, other larger shopping centers and even some small family-owned stores provide manual wheelchairs and even have electric wheelchairs all free of charge. Can Kohl's explain to me why the store in Clifton, NJ, 07014 has unsafe wheelchairs and no electric wheelchairs for the disabled?

I went to Kohl's store on Saturday February 6, 2010 with my wife at 10:00 am. I just had surgery four weeks ago and had a total hip replacement. I decided to go to Kohl's because our vacuum just stopped working and I wanted to purchase a new one. When entering the store, I was in need of a wheelchair because I cannot walk long distance with my cane. My wife look for a wheelchair at the entrance and there was one wheelchair buried in the back of all the shopping carts. My wife proceeded to move all the shopping carts and finally retrieved the wheelchair.

I looked at the wheel chair and it was too small and was missing the legs. This wheelchair to me is unsafe. At this time I asked the cashier, where can I get a wheelchair. He stated, "So to the next entrance and look there yourself." My wife proceeded to the next entrance and was confronted with the same issue. No legs. Only two defective wheelchairs in the whole store. The staff did not care about helping us with a wheelchair. This is so unfair to people with disabilities that you really need to look into this matter so it does not occur again.

Seriously, I think this is ridiculous. Kohl's is a great store. They take pride in their business. If something is ringing up the wrong price, they will change it. You guys just need to let it go.

I have not received a statement. I know I owe money. I finally found a statement on the computer saying the balance on my account is $110.72 and that my account is in arrears but it says the due date is not until Feb 4th. Of course, getting someone on the telephone is impossible. I did not know how else to reach you. Should I go to the store and make my payment? I intend to make the payment in full. Also since you have me down in arrears, am I going to be charged a late fee ? If so, I think I should not have to pay a fee. Thanks for your help in this matter.

I finally found a bra that fits me well and accommodates my scoliosis. Now, I can no longer find it in the department stores where I shop. Is there any way I can get more of them? The style is Maidenform underwire front closure 7199 and my size is 38B. Thank you.

On Cyber Monday, November 30th, 2009, I ordered a Bissell Carpet Steamer. On 12/3/09, the funds cleared my bank. In checking the UPS site, it showed "billing information received." As this was a Christmas gift and I still hadn't received the item and it was a week before Christmas, I emailed the customer service center, which was on 12/16. I received a response back on 12/17 that stated they would process this as a return and I could feel free to purchase the item again at whatever sale price they had during that time. The sale prices however, were not the same as on Cyber Monday.

I emailed back that same day and wanted to know when I could expect the refund because I needed to get another gift since the carpet cleaner never arrived. I received a response back on 12/18 that said the refund was processed on 12/17 and it would take 14 to 30 days before I received it.

On 12/21/09, I called and spoke with supervisor Greg because in my opinion, waiting 14 to 30 days for a refund is unacceptable. He stated that because of the time frame involved, they would not place a trace on the item and he would make sure that a refund was processed immediately and that it would be complete in 5 days.

5 days past and on 12/29, I called again and spoke with another supervisor named Jennifer. She stated that the original refund request had been placed in system as a tracer rather than a refund and that she would correct this immediately and the refund would leave their office within 48 hours. I asked her why Kohl's couldn't correct this situation by shipping the item to me, overnight, and at their expense. She said that since the item was coming from the distributor and how big the package was that overnight shipping wasn't an option.

Needless to say, it has now been 8 working days (she promised 48 hours) since that call and still no refund and still no product. I believe what Kohl's has done by not refunding my money, continuously making excuses as to why they cannot process refunds right away and not providing me with a product, is considered theft. The economic damage that I've sustained is not only the money they've taken from me and not refunded but also, the additional money which I paid another retailer for the same item so that my daughter received her Christmas gift. Along with this, is the time and effort involved to make contact with, record and document the file and the mental stress placed upon performing these functions.

I am just sick about this and will never order from Kohl's online again! I wonder if Kevin M., President of Kohl's, ever reads these complaints and if so, what are his thoughts and does he even care?

On Black Friday, my sister and I wanted the quesadilla maker. We had to order via phone because the store ran out of makers. On the telephone, the service rep said she could not send the order to my sister's address and just to order through mine. This would not affect the rebate offer. My rebate information would be with the order. I received the makers. I called when I received my bill to find out about the rebate. It was too late to get any rebate and my sister would be denied the rebate (if it even existed) because the order went to one household! I now end up paying full price for two makers! I am not at all pleased with the service! I have sent e-mails and keep getting electronic responses! "We cannot honor your rebate because the offer is no longer available!" I never received the correct information to get any type of rebate! I will never order and think twice before shopping at Kohl's if this is how the customer is valued! I was charged over $20 more for the items!

I purchased a Farberware 13 pc. set of red cookware (6-3 1899-21057-9)from Kohls on 12/5/09 and promptly sent in the $20 mail in rebate. It was returned with a yellow sticker as not deliverable as addressed. I resent it as soon as I got it and again, today it came back with the same yellow sticker. I tried calling the 866# but got some strange busy signal. So how can I get my $20 rebate if the coupon is not deliverable and the phone is not working? Is this a rip off so they don't have to send the $20. I really hope not.

I bought a set of Emeril stainless steel cookware for my wife for Christmas two years ago and the frying pans are worthless everything sticks to them and they are not worth the price that I paid for them they are useless and junk as far as I am concerned and my wife never uses them she bought new pans to use in their place.

I felt he should have honored the price he was advertising in his store. I left the store an unsatisfied customer! I feel this was false advertisement.

Order #472701584-I order a $50 gift card on line and was guaranteed in writing that it would arrive by 12/24. I received another email on 12/19 saying it would arrive at the end of December or early January. When I questioned it I received an email on 12/20 from Thomas M, Customer Support Rep who assured me that the email was in error and it would arrive as guaranteed by 12/24. It never arrived.

On 12/21/09, I (for the first time) ordered throught Kohls' website. I had found an Indianapolis Colts watch, for our son (a colts fan), who lives in another state. I found some other items, as well. On their website, it said that there was guaranteed shipping, by Dec. 24th. I had the impression that my items would be shipped together, but instead I received three separate tracking numbers. As of yesterday, I received all but the Colts watch. I called UPS this morning and they said she informed me to contact the shipper (Kohls). The lady I talked to said that the watch comes from a distributor (?), so therefore there is nothing that they can do about it! I told her that I didn't know this, and if I did I would have never placed the order!!! I was stunned and upset!! She said that she will credit me back, but it can take up to 30 days!! Now, I am stuck on Christmas eve, without the gift!! I will "never" do business with Kohls.com ever again!!

i bought few t-shirts from them with my credit card, and they gave me a piece of paper for discount, and they asked me if i want a card for future use. i accepted it. however i never used the card. and one day they gave me a call said i did not pay for the t-shirts i bought, and have balance on my kohl's card. i told them i never used the card but they did not care. this is the kind of scam that's been really popular lately, i was mad but at this point you are on your own, you cannot do anything and they planned this and they know how to cheat legally.

I recently ordered a KitchenAid stand mixer. I have waited for many years to purchase this product and was anxiously awaiting using it for my Christmas baking. To make a long story short, I turned the mixer on for the first time on Sunday, it ran for about 20 seconds, made a funny noise and died. I contacted the customer service of Kohl's and was told to pack it up and that it would be picked up, by UPS. The email stated that UPS was already notified to pick it up.

I received that email on Monday, today, Tuesday, I received another email that stated that unfortunately Kohls was "unable to accept exchanges by mail and I would need to place a new order for the KitchenAid" and, I guess I'm stuck with the defective one! Well, that is not an option, especially since it is not my fault that this product is defective. I live about 100 miles from the nearest Kohl's store and will need to return it there, which I will do. But I will not be purchasing a new one. I thought that KitchenAid was a superior product, but I guess that was incorrect,too.

I am very disappointed in the customer service that Kohl's has to offer and will not be shopping there in the future. With the price of goods at this time purchasing merchandise that is faulty is not an option. You can, however, rest assured that I will post this story on every site I can find so buyers will beware of your policies.

On the afternoon of December 5th I placed an order thru the Kohls website. It totaled a little over $75... not a large order, but things I needed for the holiday. I was happy because I was able to use a 15% discount coupon code I found so it seemed like a great idea. Later I noticed the amount was deducted from "available" funds in my bank account. Tonight (NINE days later... DEC. 14th) I received an email saying all but one $17 item of my order was being CANCELLED because it wasn't available.??? They said I wouldn't be charged for anything that didn't ship. Well THANKS! So I looked at my bank statement and the full amount is still pending. I called their Customer Service (held for a good 20 minutes) only to be told they would release my funds within 72 HOURS of the CANCELLATION. Well THANKS AGAIN!!

You ask for the district manager's number - they don't have that number.

NOT IN STOCK (1) a false statement of fact has been made about the advertiser's own or another person's goods, services, or commercial activity;

(2) the statement either deceives or has the potential to deceive a substantial portion of its targeted audience;

YOU SHOW UP AND THEY HAVE ANOTHER ITEM CLOSE TO THE PRICE

(3) the deception is also likely to affect the purchasing decisions of its audience;

TRUE

(4) the advertising involves goods or services in interstate commerce; and

TIME, ENERGY, THEY ARE EXPECTING YOU TO BUY THE OTHER ITEM PLACED NEXT TO THE ONE THEY DON'T HAVE ON STOCK

(5) the deception has either resulted in or is likely to result in injury to the plaintiff. The most heavily weighed factor is the advertisement's potential to injure a customer. The injury is usually attributed to money the consumer lost through a purchase that would not have been made had the advertisement not been misleading. False statements can be defined in two ways: those that are false on their face and those that are implicitly false.

I went on Sat Dec 11, to Christmas Shop and use my 20% off coupon. I found most everything was 50 to 60% off and then I got 20% on top of that. Each really good deal I got the price stuck in my head and when I checked out my total was $233.00 and then they gave me a $40 Kohls cash to spend next time I came in. Well I thought I got a great deal until I got home and looked at my receipt. Over 3/4 of the items did not ring up at what their sign say so I have about $27.00 in wrong amounts. So I went back to the store and basically they are all aware of this that their sale prices sometimes are not in the system but no one cares. They did credit me my money and took away $10 of the $40 but I am ahead as I still received $30 back and paid what the sale said. My biggest concern is this is dishonest and if you don't check each price you are getting taken. I will only go back to spend the $30 and never go there again. Very dishonest and false advertising to say the least!

Kohls is changing the due dates to my charge card. I try to pay them by the due date but they keep changing it. I have noticed on one of their websites there are many complaints about this also.

I know that this has taken place awhile back but I finally feel up to dealing with it,especially after recieving a statement in the mail that has my old account# on it with a $1000.00 credit limit. This has just put me over the edge since the incident I hav'nt stepped one foot in thier stores and actually feel sick every time I think Of them.

Last year at this time (December 2008), some time in December. I was shopping at one of the stores. I guess I just needed a pick me up. I had been unemployed since September and things have been slow with my own business, so money was tight. Against my better judgement I decided to take advantage of a sale and the extra 15% discount if you open up a charge card.

When I got to the counter I guess I misunderstood I thought that I could open up a credit card but still be able to purchase the merchandise with cash. I guess it doesnt work that way. They automatically charge the card your recieving at that time. This was not the problem I just thought in silent that thats a kooky way of offering a credit card.

The bottom line is the amount on the credit card was never over $100.00 in fact. On March 3rd I only owed $21.00. I have to take some responsibility for being late on payments and having to pay a few late charges. But against all odds I paid them. In fact I went in to pay them directly at the store so I wouldnt be late and they told me they dont take payments you must mail them in.The last payment that I sent in was the bill due March 3, 2009. I even called to see how much I owed and they told me $27.00 so just in case there would be any additional late fees I added $10.00 more dollars. The total amount I mailed out was $37.00.

Ok now I tell myself Vicki don't charge any thing esle. I thought everything was settled. Fast forward. At the Bank I was talking to an a accountant and he said wow you have a better credit score than I do. I think he said something in the high 7s.

Fast Forward Month of May I am working on refinancing my home so I can take advantage of the low interest rate. I locked in at 4.62 30 year fixed rate. HAPPY HAPPY HAPPY I have never had trouble qualifing because I have great credit and I have tons of equity in my house. My boyfriend of 12 years is in with me talking to my Wells Fargo Rep. and he says Vicki I think Your going to be [upset]. I was puzzled he said It appears that Kohls sent you to the credit agency's over $5.00. I was shocked and could not understand why would any company do this over $5.00. I never recieved any notice or phone call that I had an outstanding debt of $5.00.

IN SHOCK! At first this made me angry and next it made me feel horrible about myself. I am 52 and have dealt with having major depression since I was 11. This is not an excuse it is my reality. Yes things that seem so trivial and minor for normal people seem to me like I'm caring the weight of the world. There are times that just opening mail and writing checks are too much to deal with. Even with this disease I pride myself on how well I've done. I've held successful Jobs, paid my bills, took care of myself and up until now had pretty good credit.

I have a Kohl's store card since 2007 but only used limited number of times and I signed up for online billing. In January 2009 I spent about $70 dollars. For some reason I did not get any bills from emails for a long time. By June, someone kept calling me for numerous of times but never left a message. I google the phone number and found some complaints online that it was a scam.

However, one day I did pick up the phone and it turned out to be a Kohl's customer service. I was told that my payment was overdue and I was charge $29 late fee three times. I told the customer rep that I did not received any bills in my email for a while. After a few phone calls, finally they took off the late charges but they reported to the credit agency. I found out just a few weeks ago that my credit score was down 80 points because of the Kohl's report, the only negative I have ever had.

I contacted Kohl's to correct the report and told them that I did not receive the bills. I asked them to send me the evidence that indeed they sent me the bills electronically to my email address, but have not received it after a few phone calls. And I was told that they had reviewed my complaints and the decision was final: they could not remove the negative report from my credit report, it will stay on for 7 years. Only if I could found out that whether the bills were sent to my email. My credit score was really damaged.

In Mar of 2008 I opened a Kohl's account. I did not recieve a bill in April and went to the local store to find out how much my payment was. I was told they could not access my account in store. In May I received a my bill and it reflected late charges which I called and disputed. They were removed.

In Jan 2009 I was out of town and tried to make a payment at a local store using my debit card. I was told I could only pay by cash or check. When I got home I called immediately and made the payment. In June late charges again apeared which again I disputed and they were removed. I closed the account in Sept 2009 because in this day and time it is unbelievable you cannot pay via debit card or go to your local store for information on your account.

I recently requested a credit report and found that they have shown late charges for both May 2008 and Jan 2009. I have disputed these but they refuse in remove them from the credit reports. Their explation is that the card is issued through Chase Bank USA.NA and that Kohl's made no mistake (they removed the late charges but still reported it late) I have filed complaints with the BBB, the OK State Attorney General's Office and the FTC because I believe this is another example of predatory financial fraud and someone needs to address this.

When it affects your credit score it a double loss to the consumer and generates big profits to banks. Late charges which a lot of folks just pay, are bad enouth but banks make profit again because these same people are hurt by having to pay higher interest rates for consumers.

Black Friday, 11/30/09- I went to Kohl's website several times throughout the morning and afternoon specifically to order the Nextar GPS system for $89 (and some cents) that came with a $20 gift card, and the Bella Kitchen Stainless Steel The Rocket Blender for $19.99.

All morning, their system was down and when I was finally able to access it, only the Nextar GPS system was still available so I attempted to order it, not once but twice and each time I pressed to complete the order, I was thrown out of the ordering system back to the main page and my shopping basket showed to be empty. The second time I had already entered my credit card information and worried all day if it did go through or not.

I attempted to call Customer Service and stayed on the line for over 15 minutes before giving up. After, I wrote an email to them complaining about my experience, I again went to their website determined to get my order and AGAIN their website was down! It was on the Yahoo News site that Kohls.com was having difficulty all day. I received a response to my email apologizing for "the inconvenience" I encountered with an offer for 10% off my next order. I will not be ordering from their website again and will tell others of my experience.

My final order was for the Nextar GPS with $20 gift card and two bras that were also on sale. I had over $100 so my shipping would be free. In addition, I had a coupon code I got in one of their emails (turkey15) for an extra 15% off and because I ordered over $100 in merchandise I was eligible to get back $20 in Kohl's Cash. While these may not be dire consequences or damages, it still leaves me with a extremely poor opinion of Kohl's and their irresponsibility to their customers.

I was also charged for SHIPPING.

I had the worst shopping experience today at Kohl's store located in Doylestown, PA when i was trying to return the items. I refused to provide my ID at the customer service just because i was doing the return of the items with the original receipt. But the associate store manager started to requesting the ID from me in a such rude form in order to issue a KMRC card for the returning item that i told to her "that even if i had it with me i wouldn't show it to her as i have a right for that." When i refused to provide the ID because i didn't have it with me and their so claimed "hassle-free return", she called the police, so that they could request me to provide the ID for them!!! Eventually, four cops arrived to help her against me with a toddler child and I heard her telling to them that i refused to show to her my ID and them telling back to her that "WE WILL MAKE HER TO SHOW HER ID TO US".

I felt myself so embarrased like i was not trying to return the items that i PURCHASED, but like i had stolen from them those items. I was not doing anything illegal or criminal, but they made me feel like that when i was walking out of the store with the toddler and four cops!!! When i got outside to the parking lot with the so called "help" of 4 policeman, i asked one of them why she called the police for help? And he told me that she said that i was yelling and screaming there at the customer service counter which i didn't do as there were no need for me to do that nor i would ever do that as i can easily return those items in the other Kohl's store. So she LIED to cops and ACCUSED me in doing what i didn't do. WHAT A HUMILIATION AND NO EXCUSES FOR THAT!!!! THIS IS THE KOHL'S HASSLE-FREE RETURN WITH NO QUESTIONS ASKED!!!!KOHL's doesn't care about the customers at ALL!!!

Returned item, (paid for with Kohls charge...charge had been paid off)..was only able to get store credit (or credit to paid off charge card)...Bought new merchandise on Kohls charge and was not allowed to use merchandise credit to pay off credit card???? What is the difference???

I was shopping at Kohls on Friday evening, November 20 at the Night Owl specials. I had my arms full of purchases and as I approached the escalator, I realized I had an arm full of stuff to carry down the escalator. A Kohls employee was right ahead of me on the escalator and I asked him he could please help me with my purchases. He turned around and told me, "that he was sorry but that he was off"

I then stepped onto the escalator with all my stuff and slipped and dropped some of my items and bruised my knee and hurt two of my fingers catching my fall.

I could not believe that the young man could not take two minutes to help me. I like shopping at Kohls but don't know what happened to customer service or common courtesy.

heard the woman at the counter also told me that its the same thing with cloths if you want it in black you will have to pay more same Brand same everything just a different color is this Legal I will never shop at Kohls again

My son and i went to this store after leaving the long beach store looking for a different size in the jeans we just bought.the lady in the jewelry dept.handled our return.It was the Worst shopping exp.i've ever had.i reported her to the store mang.and she was very sorry for the ladies actions.it was 11-17-09@2:43..i can't tell you how much that lady embarrassed me.it was awful..I will Never go in that store again...Please do something about this.

The security pin was not taken off and I noticed it when i got home. The store said i had to come in to have it taken off. I believe this happened because the clerk waiting on me was not paying attention. She was interrupted a few times and talking to another clerk and costumer . This is an inconveinience to me as I don't get out often.

I was shopping in Kohl's this afternoon and went to the Christmas section. I was looking at stuff and suddenly realized that there wasn't one mention of Christmas! There were "holiday trees, ornaments, and decorations, and St. Nicholas and winter decorations, but NOT Christmas. This is very offensive to me and other Christians. Christ is the reason for the season, you know. There was another lady in there and I mentioned it to her and she said she knew it and she didn't like it either! I got so upset that I left without buying anything. I spend a lot of money at Kohls, but I'm considering not spending anymore there. I intend to tell all my friends about this and send out e-mails about it. I would appreciate it if you would consider changing this situation. Thank you.

Beware of opening a Kohl's charge account!

At the end of September, I used the Kohl's charge card for the first time. I did not receive a billing invoice until the first week in November. There was a $20 late charge on the invoice.

I called Kohl's Customer Service and was told I should have paid the purchase amount BEFORE I received an invoice.

There was also a $.50 service charge because I was aware I made the purchase, according to the Customer Service Representative.

This is an extremely poor way to do business. I consider the Kohl's charge card to be nothing more than a fraudulent scam.

I cancelled my charge account immediately and destroyed the card.

I won't be shopping at Kohl's again.

This is not a complaint about any of [Kohls'] stores or any of [their] sales associates, it is in reference to the AD I received today. [Their] jewelery AD shows several "crosses" but does not call them crosses, rather they are called pendents. What is the reason that [they] cannot say "cross"? Is that not politically correct? If [they] showed a "Star of David" in [their] ADs I would not object to it being called what it is or any other religious symbol being called what it is.

If [they] want to omit any reference to religion then "count me out"! I will turn in my credit card and never shop at Kohls again nor will any of my family or friends. Don't let the athiests (ACLU) dictate what you should say and what you should not say. Thanks for listening. I will be watching future ADs to see if this is corected.

I received a gift of diamond earrings that I decided to return on Oct 2, 2009. I did not have the receipt for them. Kohls offers in store merchandise credit without receipts and because I shop there a lot, I thought this would be acceptable for a refund. I had a general idea of the value of the return and it came close to what they issued me on the return receipt for $2289.59. The customer service employee at Kohls said the amount is too high for her to refund in store so it must be done through the corporate return department. She said it would take 7-10 days and to call the number on the bottom of the receipt if I don't hear anything by then. I agreed and gave her my contact info. To me this seemed crystal clear and all I had to do was wait for the refund in the mail.

I waited over 2 1/2 weeks and heard nothing from Kohls and never found anything in the mail. I am home each day and there have been to attempts at Kohls trying to reach me. I called the number on the bottom of the receipt to check the status. They told me they can not send the refund without more information. They wanted the store it was originally purchased from, the price, the name of buyer, how they purchased it whether Kohls credit card or other and many things I had absolutely no knowledge of. These things were not my business to know about in the first place because it was a gift and they could not give me a refund until they knew all of this info.

I hung up with them and thought more about the return that happened in the store and how clear cut and simple she seemed to make the refund "appear" to be. The Kohls return policy says "no hassle return policy" and this is far from no hassles! This "hassle"led me to think I would be unable to get any refund at all.

The 2nd call which was soon after the first call was when I decided I wanted my earrings back. I was told they would call the store to arrange for me to pick them up. I hung up because I was so upset but I had the understanding that the earrings would be in the store for me to pick up instead of "hassling" with the refund. I then called my local store manager and asked her about the earrings but she did not know how to cancel a corporate refund. She said she would look into it and get back to me.(she hasn't gotten back)

The next day on Oct 20th, I call corporate back to check to see when I can pick up the earrings. I speak with a gal who tells me the transaction has been found I am getting $167.00 sent to me and there is no option to get the earrings back, and that has never been an option to get the earrings back because they don't have them in the store. I was very upset to hear the price AND the way they have cheated me from my gift. I called my local Kohls store immediately after this conversation and spoke with a Manager. He said that he did talk to corporate about it and that the earrings were sent away on October 3rd. Kohls mislead me, stalled me, lied to me in multiple conversations and is not pulling through with their obligation to fullfill the original refund agreement that I have a refund receipt for in the amount of $2289.59. My understaning is that a return receipt is a contract of agreement that my earrings would be returned for the amount of $2289.59. I did NOT agree to return my earrings for the amount of $167.00.

$2289.59 is the last lowest sale price. After researching Kohls.com and the sales today,I do not know of any Kohls coupons, employee discounts or special deals that can bring the price down from originally being $5400.00 to $167.00 for a pair of earrings.

We received a Kohl's bill for $35.64 by mail, due on October 17, 2009. We paid the bill online on October 13. On October 17, 2009 we were assessed an additional $25.00. My husband paid that bill online, thinking I had charged that amount. He later noticed on the very confusing website that the $25.00 was a late fee. We called the 800 number and after long listening to confusing telephone options, succeeded in talking to a human being. We were informed that the late fee was a "system error". We believe that it was a planned attempt to mislead customers who don't read the confusing online payment option. We pay most bills online. In all cases except Kohl's, we receive email confirmation that the payment has been received and credited to our account. By not sending this confirmation email, the Kohl's system is set up to allow them to assess late fees when in fact the bill was paid on time. I will not be shopping at Kohl's.

Deceptive website, site 4 days behind in posting payments. Deceptive pricing in stores individual items not marked, surprise at register. If you want to go through the extra trouble of scanning the item you will be able to price the item. Store knows most people don't. Shop elsewhere where they do not try to deceive the customer.

I used my american express card to buy things and someone put it on a kohl's card. now they want me to pay late fees

I paid the bill and after that i never got any e-mail or mail statements. i logged in to my account and paid the bill. I didn't made purchases for next 2 months and i never recevied any email or mail stataments.

The balance amount was $50 and i have to pay $58 as late fee and some finanace charges.

i called up the customer care and they gave the credit back for the late fee when i explained that i never received the bill.

But now i see that my credit report shows that delinquent payements which i think a problem on their side when they are not sending the statements properly.

My in-store shopping experiences at Kohl's have been nothing but positive. I've been there 8 or 10 times in the last year and have gotten some real deals by shopping sales, hitting the clearance racks, and using discount coupons.

Maybe one complaint - my one and only online experience was not a good one. Ordered a gift for someone and when I received the item there was a piece missing so I went to Kohl's to exchange it. Since they didn't have it in stock (and wouldn't be re-stocking) I had to return it. The cost of the item was refunded but I still had to pay for shipping! Not good. Not only did I have to go elswhere to buy the item at a higher price, but I was out 7 or 8 bucks for the shipping, the time it took to return it and the trip to another store. Aggravation I didn't need.

Needless to say, I won't be shopping at their website again.

I have an electric fry pan that I've only had about 6 yrs. 2 of the plastic feet have broken & I cant use it because it tips. Is there any way to replace the feet?

I sign with my e-mail for $5.00 and I never got it. so please see if can get it soon, I do go to the store a lot.

Hi I recently went to kohls to try to buy clothes for my child for back to school here in laredo texas and I wanted to let you know that theres extremely rude employees there, especially this woman with black curly hair. She's suppouse to give customer satisfaction and treat customers with respect and she didn't even try not even close, she's not professional at all. I've gone several times and observed the way they treat there customers and believe me its not good. There was even a customer infront of me that wanted to pay with a 5 dollar off coupon and they didn't even want to accept it, that curly woman employee was telling the customer mean things and even told the poor customer not to show up ever again, I don't think thats right at all, do they think they own the darn place or who are they to tell the customers not to come back, it's absurd. That's money that the place lost for not attending that customer just because they had a coupon, if they don't want to accept any coupons then they should have a huge sign outside stating that, so customers won't waste there time shopping.

I feel that you're going to lose alot of valuable customers by those horrifying employees at that kohls in Laredo Texas. Even the managers seem corrupted. Theres even a mess all over the department at that kohls, not to mention the dressing rooms there filled with clothes all over the floor and hangers everywhere. Its even hard to find the size I want because everything is mixed and out of place. I'm very dissappointed in this Kohl i've been to the one in Lewisville Texas and its way better, the employees in Lewisville are alot friendlier and greet you with a smile and help you out in whatever you need

Consumers beware. I have been paying for a program in which I knew nothing about called account ease program. I never agreed to this being added to my accout with Kohl's, to prove that I lost my job in January, and the program is suppose to help those in my situation. I never called Kohl's for help and I was never late on my Bill. Why if my situation was the perfect fit for the program would I not take advantage, the reason, I had no idea it was there!! When I found out finally I called to try and use what I was paying for, but of course I was denied because I was over the 180 days allowed to make your case. I complained to the BBB and Kohl's response was that I joined there credit card program in May of 09 and agreed at that time to be apart of the program. The problem with that is I signed for the the credit card in 05' which shows that they again have no idea what they are doing.

When I went to unplug the unit to take back I noticed that the cord wire had burned through and the black coating over the wire was sticking to the unit with the wires all exposed. This is a fire/electrocution happening. I took it back to the store to find no improvements in the new unit, I purchased. I plugged it in and the tray which was newly placed in the unit caught in the hinge and prevented the door from opening. Black and Decker should recall the unit before someone gets seriously hurt.

I have been a loyal Kohls customer since a store opened near my house. After years of ignoring the "%off" at the register for applying for a charge card, I finally gave in to the promise of special deals etc. I received my new card. The website was a nightmare to navigate but I managed to activate the card. I used it once on the website and promptly paid the bill online. The next time I was in Kohls, the card would not work. I shopped there using just my regular debit card a few times then decided to call the customer service number. They said my account had been cancelled! After the first bill was paid! I'm not sure what is going on with that but wonder if it is a company that is more interested in monthly interest from those that carry a balance.

In March 2009 I attempted to purchase two advertised items, a Hamilton Beach Blender and a Quesadilla maker both on sale for $9.99 each. They were out and I was given a rain check. After not hearing from them, I went to the store on 7/11/09. I was informed the the blender in question was out dated and not handled any more. On the quesadilla maker they wanted to charge forth something dollars. When I objected, I was told that they not longer had the maker at the advertised cost, and the were not going to give me a new one at that cost ($9.99)after listening to the rude person saying they would just have to see what the original cost was on the advertised maker, I finally just left and told them to keep their stuff.

My wife and I purchased a king sized mattress pad from Kohl's Department Store and when we arrived home, she began placing the pad on our bed - directly onto the mattress. I was outside and heard her screaming. On the pad, which she touched with her bare hands, were large stains which appear to be blood and urine. We contacted Kohl's and were told to throw away the pad, but we refused and have kept it in a bio-hazard bag on the advice of my wife's physician. She visited her physician and was told she must undergo a succession of blood tests to determine if she had contracted some communicable disease. She also had to have a series of Hepatitus shots. After each blood test, she had to wait to find if she had contracted something that would alter her life forever. This became quite traumatic for her.

Communication with Kohl's was very slow and not to our liking. They eventually turned the case over to their insurance carrier. At first, they did not offer sufficient funds to cover the medical costs of the blood tests and shots. Finally, they raised their offer to cover these things. We feel that we purchased the pad in good faith and should not be made feel that we are extortionists, etc. They have stated that no damage was done due to my wife not contracting a serious illness. We differ on that opinion. Her life was altered in several ways, with one being the trauma she experienced each time she had to wait for her blood work results. We feel they could not care less about their customers.

I had $60 in Kohls cash from a prior purchase. I had a coupon worth 20% off if I spent $100. My purchases totaled more than $170. They would only take off the 20% after deducting the $40 Kohls cash. This meant that I had to pay $12 more for the items than I should have. I Feel this is misleading to say the least. There was no where on the coupon that said first deduct Kohls cash.

Unwaranted credit card charge-Late Fee Charge. Billing date changed without notification By KOHL's. Called the billing department to complain about late fee charge. Billing department took late fee charge off the account but would not honor it again. This account that has carried a credit balance most of the time. Company does not care about the customer. Such action will deter me from shopping at any KOHL'S department store again. Please advise if any further action would deter the company's policy of changing billing tactics without customer notification. Thanks for any advice or service you provide.

I recieved a bill from Kohls stating TOTAL AMOUNT DUE, i paid it in a timely matter. My fault i did not pay better attention because that was not my total bill. The next month when the bill was more i "assumed" (again my fault) that maybe something got crossed in the mail. The next month even more i started pulling out my old receipts to see where things had gone wrong for fear of identity theft. Well then i discoverd the first bill really was more than i had paid.

Confused, i asked others. Everyone i showed this bill to and asked they would have to agree, they would have just paid when the bill said TOTAL AMOUNT DUE. i had returned things and just figured that was the bottome line. The bigger problem comes when Kohl's starts calling. i answered several times and it is a computer that tells you to hold for a Kohl's associate. i wait and the get cut off. This happened more times than i care to even think.

The several times i did speak with someone all they are concerned about is getting thier money, not trying to work out a problem. They want me to pay now 3 late charges plus a $10.00 fee for paying by phone with my checking account. i refused to do this. here is the real problem. They have called my house morning and night weekends at all hours at the very least 55 times in the last several weeks. Is this not considered phone harrassment and illegal. i told them i would mail the check and they keep calling. i keep the most recent calls on my caller id. The most recent is 15 times in 3 days. This is outrageous.

i have been a paying customer of thiers for 5 years. After having read complaints on line about them. i am finding this seems to be very common with them. Can they be stopped? i did tell them the first time i spoke with them to close my account. Also i have only recieved one notice by mail reguesting payment other than the monthly bill and threatening to close my account when i already told them to close it. Again i thought it was against the law to harrass by phone.Kohls said it is not.

I tried to use a prepaid gift card to make a purchase at Kohls.com. After entering the card number, the site said that the card was not valid, and would not work. I was frustrated because I received the card as a gift specifically for new work clothing. I instead used my own personal bank/debit card, and was charged $110.93, the total amount of my sale.

Later that day, I tried using the prepaid gift card at a real store, in person. It would not work. I was perplexed because it started out with a $500 balance and was now down to a little over $8.00. I had only spent about $250, so I was missing a good bit of money! I checked the transaction history online when I got home. There were two debits of $110.93 each; the same amount I paid to Kohl's earlier with my personal debit card! Apparently, even though the Website said the transaction didn't go through, they STILL debited my prepaid gift card TWICE.

Outraged, I contacted customer service through email. The first response back, they completely missed the issue at hand and said the second charge (uhhhh there were three charges total, not two) would automatically be dropped and that my bank wouldn't be charged. If they would have read the email thoroughly, they would understand that the problem did not lie with my bank. It was with the gift card with had been debited twice. After explaining this, I got another response back stating that the charges would drop within several business days. I DON'T HAVE SEVERAL BUSINESS DAYS TO WAIT FOR [their] MISTAKE. It's not like I can use my own money to pay for things and then reimburse myself with the gift card money eventually.

Additionally, I registered online for a Kohl's charge card about two weeks ago. As soon as I registered, a message popped up telling me I could start using the card tomorrow. I only got it because of extra discounts that come with its use. Well, you definitely CANNOT start using it the day after because, unlike every other store, the account number is not sent via email, nor does it pop up on screen. You have to wait for the actual card to come in the mail. I contacted customer service via email and phone and they would not give me the account number. I can understand that, but don't lie and tell me I can start using the card tomorrow, when clearly I cannot!!

After all of this, I made sure my Kohl's charge was canceled before I used it. This is not a company I can trust.

I had heard that Kohls video tapes all customers in the dressing rooms... I bought myself a small devise at a spy store for 80.00 that picks up a red signal if you are being video taped and low and behold... 3 stores checked in Maryland and all of them were taping. They use this info I am told in court against shop lifters but if this is against the law why can they use it in court?? So I guess you can break the law to catch someone breaking the law??

I told him I would no longer purchase anything from this counter again. I had my receipt of buying the merchandiseon 5/06/09 and have an ID no. also. He said curtly, fine don't. Then he said I will put another chain on it and as he was doing so he said I really don't have to do this with his back towards me holding the item. Needles to say, I love Kohl's but the young man's rudeness was uncalled for.

they have an incorrect address on file that I have NEVER lived at and now want to charge me astronomical charges for an account I thought was paid off, they willnot listen to me that I have never moved since opening the acct. I HAVE TO PROVE who I am..I told Wayne I would pay the original balance of 152.76, not the 422.81 since they had the incorrect information on file. I told them that I never requested the change of address, and they have my information on file when I applied for the credit card and nothing has changed

On May 15, 2009, I was shopping at the Kohl's location in West Paterson, NJ, with my infant son. I was browsing through the store. I went into the jewelry dept and picked out a pair of earrings, also looked at 2 rings which I was thinking of purchasing but then didn't.

As I existed the store, a gentleman approached me stating he was security and asking questions about what I purchased and didn't purchase. He insinuated that I had STOLEN jewelry and told me to follow him to his office. He called another female employee and them began searching my son's bag, the bag of items I purchased, and my pockets! When they couldn't find the items they were sure I had STOLEN, the gentleman states, "this is ridiculous", he also stated "I just want the rings back". I stated to them I didn't take any items I didn't pay for and the gentleman said he "watched me take it".

They continued to go through my belongings again! Finally, the gentleman says "sorry for the inconvenience", and opens a side door so I may exit the store.

I was appalled! How dare they accuse me of stealing!! Actually telling me I'm a thief!!! I am a woman of morals and principles! I was harassed and falsely accused! I can't believe the experience I endured with my son in tow! How dare have the audacity to say to me they watched me take items from the store! Apparently they were not watching so closely, they would have seen me return the items to their location on the rack!!! I will tell everyone I know about it and I will contact corporate offices via letter and telephone. I was treated as some common criminal and I refuse to stand by and let them get away with that!

I purchased a $200.00 gift card for a family member who is having difficulty using same for the past year. They cannot use the discounts offered in the newspapers with this card, or pay their statement with it. Yhere were no such limitations when purchased, was supposed to be as good as cash

I unfortunately with good intent purchased a $200.00 gift card for a family memeber one year ago who has not been able to use same as cash for their purchases,ie: when sales are offered with a coupon or to pay for their purchases on a statement. I was initially advised that it had unlimited use, this is an untruth. I am very disppointed and will never do this again or recommend same.

I have received small ($5) late fees on my Kohls charge because I do not receive their statement in time. To resolve the problem, I applied for bill payment online so that my charge can be deducted from my checking account. I signed up for this service on 4/18/09. The amount due was $19.04. On 4/30/09 I received an email indicating that the amount was to be taken from my account. today I received notice that I am being charged $25 for a "returned check adjustment". I had current entered the bank's routing number and my bank account number. However, the mistake I made was to also enter the check number. It is impossible to talk to a human on the phone number they provide. This morning I drove to Kohls and talked to the manager. She, too, was unable to contact a human on their in store credit phone line. She did, however, get in contact with the credit agency by calling through Kohl's main office in Wisconsin. The bottom line is this: The said, they would reduce the charge 50% because it was my fault to key in the typo. (I am still not sure whether this is going to happen or not.) The company that manages Kohl's credit accounts is scamming people with extra finance charges and typo charges. they have no incentive to correct their software errors. Most of us do not have the time, money, nor energy to do anything. But I think we should.

I opened an credit card account with this company in 2007, the application was done thru the cashier on the register, I was approved, purchased my merchandise with the new credit account and signed the pin pad. I was never made aware of an "Account Ease Premium" that would be imposed on my account at a fee of $6.67 per month. I was never made aware or an option of whether I accpeted or declined this insurance on the account. I actually noticed this charge today 5/6/2009, I never had a need to look for this charge being that I was never aware or made aware that this charge was on my account I am loyal customer and make my payment on time.

I called the customer service department regading this charge and was told that this is something that is part of the terms and condition of the application. this was never mentioned to me nor was I made aware of this feature or given a choice of wanting or declining. I went to Kohl's to pay my bill and made of this charge to the store Manager aware of this charge imposed on me, he said he was not aware of this product nor were any of his employees trained on making customers aware of this during application process.

I am very upset that I have been paying this fee and never made aware of this. I was credited 2 months as well as the premium has been cancelled, that is not suffice I want to be credited for all the months that I had to pay for a service that I never authorized nor made aware of. Had I been given a choice I would never had chosen this product. I feel like I have been violated and monies were imposed on my account without my knowledge or consent. I want to be reimbursement for all the months this was charged to my account.

Harrassment and charges of over 65$ on a a 30 day overdue $21 account! My credit report with a score of 760 sent me a warning that I received a negative report from Kohl's. I had tried to pay off the $21 (no other past deliquencies, this was pure oversight due to illness) by going online (I had registered June 2008) only to have every attempt rejected for some unfounded reason (even they sent me new password) So I sent them the $26 check by mail.

On the next statement they had only added another late fee. I called up agent SHAWN and have confirmation number of that resolution, in which he said my account would be zeroed out with an additional payment of 31.56 (including a now 10$ fee for agent handling). Okay. Just to be done with Kohl's I agreed to pay them 31$ in "late fees" on a 21$ account.

But, then I recieve this April Statement saying I owe 45.50! What! This is like a bad dream. Once again these phantom late fees, charges and what?
Please, someone tell me what recourse I have to this overwhelming corporate nightmare! What is our defense!

Power to the little, hard working people! I am 64, retired and on Soc Sec.

I ask her to call her manager, which she did. It only got worse at this point because the manager backed her up. He refuse to help me. He dismiss me abruptly.I went to another register and the lady there did exactly what the associate and your manager said could not be done. I went back to inform them that they were wrong, was both called me a lier and rudely dismiss my complaint. The manager response to my problem was surprising. I expect that from the cashier but not form your store manager. If you are going to keep good customers you need kind, friendly, and polite cashiers. These two individuals are bad for business. They may not know their jobs very well, but there is a better way to handle it.

In February 09 I paid my Kohl's Charge in full. I ignored the next bill thinking my balnce was 0. Now I find that I have a balance due for Two late fees plus interest. Kohl's claims that my bill wasn't paid till the tenth of the month and was late. I Pay my bill out on the first or close to it. Told them I was a paying customer and that I shouldn't have to pay fees for fees. they deducted one alte fee and wouldn't budge an inch further. Think how much money a store can generate on late fees! It's money for nothing...allthey have to do is hold the checks for a couple of days...

I now owe kohls $16.18 for... nothing!

Asst. Store Manager Shauna accused me of switching labels and refused to sell me the merchandise at the lowest marked price. I was humiliated in public and refused to continue with my purchase.

public humiliation

I received a monthly bill for $123.30. I went to the Ankeny store to pay the bill. I wrote a check for 23.30 and used a $100 Kohl's Cares for Kids (KCK) card. The clerk asked the neighboring clerk how to handle the split payment transaction and gave me a receipt for the $123.30 payment. I then shopped and bought about 4 things for some $30.00 and used my charge card. So far so good. My next monthly bill arrived. The first item was the credit for my $123.30 payment. The second item was the debit for my new purchases which were described by department. Now here's the problem, the next line was for a totally unidentified purchase at the Ankeny store for $123.30.

As you are always directed on the bill you are to submit your complaint in writing. I did so. [Hint, if you ever write a card company send the complaint return receipt so you can prove you mailed them a letter and that they got it.] I also paid my regular bill in a separate envelope -- complaints and payments go to different addresses. I got no response to my complaint letter; this is a violation of federal law. I called the billing complaint line. They said I had to go to the store, but they did acknowledge they had received my complaint. The folks at the store went through their records and found the $23.30 check. This was credited on my next bill. However,despite my complaint which is suppoesed to stop interest etc. on the disputed amount, I was hit with a late fee and interest on the unpaid $100 .

Months later the store says I have to deal with HQ in Wisconsin. HQ says I have to deal with the store. Both say they will credit me the $100 if I can provide the serial number from the $100 KCK card. As I have pointed out to them, I'm sure they record the serial number on every bit of currency they spend anywhere. They all agree they don't record currency serial numbers, that would be absurd. But I am still being asked to provide the serial number in order to settle this matter. Talk about absurd. Now I have spent more than a hundred dollars worth of time and postage fighting this. Their employees have spent more than a hundred dollars worth of time fighting me. If someone writes a bad check at Kohl's they press criminal charges for theft and have the person arrested. You can't arrest a corporation, but a citation can be issued on a criminal theft charge.

I have filed a theft complaint with the Ankeny PD; this will show up on the police blotter in the local press. But since the US mails were used to perpetrate this fraud I have also filed a complaint with the US Postal Inspectors Service. And since Kohl's so blatantly violated the fair billing practices by not responding in writing to my written complaint I have filed a complaint with the Federal Trade Commission. There are other letters and press releases ready to drop in the mail. An officer of the mall owner attends my church and has given me permission to picket Kohl's with a Kohl's Steals sign. That will make for a great picture in the papers and on TV. Ankeny PD has been advised I have permission to picket and not to make a trespassing arrest since I'm sure Kohl's will be wanting to file such charges.

I am going to court. From this website and others this appears to be a method of business for Kohl's. That would qualify for a class action suit. As a class we could obtain $500,000 up to one per cent of the net worth of Kohl's as a penalty. I'm thinking about buying stock and attending the annual meeting(s) until this is resolved. Today Senator H. Kohl, no longer the owner, introduced a bill imposing more penalties on rogue credit card operations. What Kohl's has done to me would come under the umbrella of his bill. I'm sure Kohl's would love to be in violation of the Kohl Act. I imagine the good Senator would be really jinked off by these actions of his former company.

I'm out a hundred dollars, plus a late fee and interest. As a matter of simple equity, shouldn't Kohl's pay the same late fee and interest they charge?

Kohl's sent me a card in the mail indicating I would receive 15% off any purchase in-store or online from 4/1-4/7/09. When I arrived the store was a mess. At the checkout I handed the card to the cashier and was told it was only good if you used a Kohl's charge. I took the card back, read it again and told her there was nothing printed on the card that said that. She took the card back and mumbled something to another cashier and gave me the discount.

I think Kohl's is desperate and pressuring cashiers to sign up as many people as they can to their charge accounts. The low quality merchandise in the store, the high prices and the obvious scam makes me hesitate about shopping there again

I am enrolled in their Account Ease Program and have had to wait on hold for more than 30 minutes, once for 37 minutes and the other was a 32 minute wait, on 2 occasions and never did speak to anyone. Being without a job is stressful enough without having to sit on hold to activate a program I have been paying for.

I am struggling to pay my bills and have not been able to activate the benefit I have been paying for.

there web site was down and they still charged me 5$ for a phone payment. what a rotten thing to do. i paid the 5$ and then paid the card off. i will probably never use the card again, or shop at kohls.

Kohl's credit department has called my home for over a week 4/5 times a day looking for a Kelly O, about what I do not know as I am not her or do I have a account with Kohl's and I can't get them to stop calling me at this phone I am not the person they are lookingfor and they will not stop calling they even call me at work. What is the problem here.

While shopping at Kohl's, an announcement made over the address system in SPANISH! I do not understand Spanish since I am an AMERICAN! It was not given in English - the language of this country. I am thoroughly upset at what we have to do to accommodate those who live in our great country but yet refuse to take our customs and language.I will think twice before shopping at a FOREIGN MARKET where the American is a second class citizen. Kohl - look to those who can't understand English for your remaining in business.

salesperson is rude and did not want to review the receipt after she made mistakes. She wanted me to go to the customer service instead because she said she was correct. Had to go back to have the receipt reviewed since I have a doctor's appointment and cannot wait since the line at customer service was long. Employees are rude.

I was suposed to get a 15 percent discount but because of her mistakes I di not get it.

I purchased a $50.00 gift card for Kohl's on Jan.23,09. When my sister tried to redeem it she was told the card was cashed in Dec.31,08. She tried to two more Kohls stores and was told to take it back to Savemart where I purchased it. After showing Savemart management the original reciept and card they said they could do nothing about it because the paper backing that the card was glued to wasn't with the card.

I've lost $50.00 and spent alot of time trying to get this resolved.

I have had a Kohls charge for a few years. I have paid my bill in full every month when I have a balance. I only use the card to get the promotions, they pushed the card when they opened their new store. I had great credit, I use the term had before this. I paid my bill memorial day weekend on 5-25-08 in the store. I told the clerk it was showing a due date of the 24th. She said call the credit card company since I had excellent credit and am never late to get the fee waived if one did show on my statement. I received my next statement and called. They refused and said they would only waive 12.50 and still have a finance charge. The person I spoke with was clearly from India. I asked for a supervisor they put me on hold and hung up on me.

I called back after an hour of calls and the same person came on and said they were the supervisor. I could not understand him at all. He was rude and unreasonable. I told him I would close my acct otherwise. He said go ahead. So I did. I have the letter dated 6/2/08 showing my request to close the acct. I asked for the amount in balance without the fees and interest of 12.50. I told them I had now closed the acct and will not pay the 12.50 I felt it was unfair after I had been told it could be waived. The balance was 37.61 I paid it in full on June 1, 2008.

The following month I receive a bill of a balance of 15.14 for the late fee with interest on it now with another additional 25.00 late fee totaling 31.00 on a zero balance. I called but to no prevail, no one spoke english and they hung up on me once again. I tried getting online it was no longer working> I called again, they said they would not allow my access to my acct since I had requested it closed, when clearly they kept it active an keep adding fees and finance charges. Months went on and I received nothing. Then all of a sudden, horrassing phone calls from a machine asking me to call long distance.

Almost hourly, I called again and explained the situation, the person was clearly from India again, and said they would send me my statments and knew nothing of my situation. My acct was not documented. November 26, 2008 I receive a collection notice from PPS in Milwaukee, WI for 154.53. I called and she said knew nothing about my acct, that it was just sent to them to collect on and to call Kohls, I explained I did and I will not pay 154.53 in late fees and finance on a zero balance, not to mention an acct that was closed in May 08. They understood, stopped calling for about a month.

In the meantime I called Kohls AGAIN on Dec 1 and tt someone who said they did mail statements and would take care of it. Dec 29,08 I call again I received nothing still but more harrassing calls from a machine. The girl refused to send me anything, I asked for a manager, they left my account active, she said no and then agreed to resend again. I still have not received anything and it is now March 5, 2009. She was just humoring me in the meantime, Im in excess of over 200.00 in fees on a zero balance closed acct. They put it on my credit report every month they increase the amount past due. As of right now, I received a message from a Sanquilla, they will settle for 180.00 to settle this.

Ive asked them to stop calling but sometimes the calls are every hour on the hour, holidays, even Sundays now. I have my phone turned off and may have it permanently turned off due to the harrassment. It wont stop and I dont know what to do anymore. I cannot even file a dispute with my credit report companies, it has to be with Kohls and they are just rude, dont speak english or just plain lie. This has been a horrible experience and Im sure they have scammed other customers with this credit card. They push you into it then they do this to make money.

Im at an end as to what to do. I cannot afford an attny. This all began with a 12.50 late fee. I was a credit counselor back in the 80's and I do not recall ever being able to collect in the manner or for what they are doing legally. The account should be inactive from the date it was closed. It has damaged my credit, and will continue to do so if they keep increasing the amount. I applied for credit last Dec and they said the reason for the decline was due to this. Also, I had a creditor reduce my credit line due to this. Im sure it will have more impact the higher the balance. Its very stressful having phone calls continuous all day everyday until late in the evening. Especially when its just a machine asking you to press #1 or #2, then it does nothing but tell you to call a number.

Approximately three weeks ago, I began to receive phone calls at my home from Kohls Credit Department. These calls asked why I had not paid a bill on my Kohls credit card for two items purchased in May of 2008 (9 months ago). I indicated to the caller than I had not received a bill for these items, and they acknowledged that they had sent the bill to an address unknown to me, and that was subsequently returned to Kohls. I indicated that if they would send me the bill, I would review it and if they were my purchases, then I would pay the bill. It has taken until yesterday to receive the bill from Kohls. I mailed the payment today.

During this time, I have repeatedly been harassed by the callers in the credit department, demanding payment over the phone or they would assess fines and penalties of approximately $250. As you would expect, I do not provide credit card information over the phone to people who call me. When I indicated that I pay bills when I receive them in the mail, one employee could not believe that I had not immediately contacted Kohls when I did not receive a bill. Now they have send a credit report to the reporitngt agencies.

Up until this time I have been a loyal customer of Kohls; however, the extent to which I have been attacked and harassed by employees in the credit department has completely changed my view of the company. My credit rating is excellent as [their] employees pointed out while threatening to negatively impact my credit. I will never, ever do business with this company again.

I made a electronic payment on line because the montly statement had not arrived and due date was within 6 days. To make sure there was issues with a late payment. Unfortunately there was a digit off and payment never was made. Although I called Koh's for about a week inquiring the fact that payment had not posted they insisted there was no issue. Today I see my account has been charged with a return fee.

When I told them to check their records even as late as Friday I had called trying to find out what was wrong because I know my bank posts payments ASAP they insisted they had the payment. Apparently at 4.44 P.M. they posted the returned check fee and yet refuse to provide me with a $25.00 credit for the returned check. The best they offered was a 50% waiver which is probably what they get charged if that is true. This is incrediable it was their mistake I tried to rectified and do whatever possible to make sure payment was exectued accordinly but they simply don't care. I have closed my account and will never buy or recommend Kohl's to anyone I know.

I am a cashier at Kohls because the economy is bad and I have no other job, and I'm looking! I feel bad that I am forced to ask customers to open up a Kohls charge. I am harassed daily by multiple people to get customers to open up charges. Please do not open a Kohls charge. It is a double-edge sword. The cashiers are forced to ask every customer and get in trouble for not getting credit, and the interest rate is high on the Kohls charge and the late fees are insane. The best thing to do is not shop at Kohls or simple refuse nicely to the cashier, please. It is our job to ask, we hate asking, and we love/hate when people open up charges. We love that we wont get in trouble, but hate it because we don't want to ruin peoples lives.

I have been threatend that my hours will be cut if I do not get customers to open up charges. It really stinks.

I have been to Kohls once and I will never go there again the way they treated me and my sister-in-law like her money didn't matter. If this is an American Company I see exactly why our companies are moving over seas because Americans don't want to keep business. Kohls has very poor customer service. I couldn't even get a phone number to call them. And my sister in law is not one to try and get something back that is hers rightfully when she could be saving money. It would be too embarrassing for her. I know you're thinking her loss. But to me, if anything comes back maybe I ought to keep it since it seems I'm more concerned about it than she is right?

Let's see, sister-in-law earned 20 dollars in rewards that she didn't get to spend because it expired one day too soon. And I wasted all my time. I will never shop at Kohls. For that matter I will never shop at a store that has a reward program like that. I want my reward now not have to come back and spend more money. Give me a mail in rebate maybe, but not have to come back and shop again unless I'm coming back right now. They must know people lose those coupons and let them expire and I think that's a rip off.

Received bill from Kohl's in the amount $120.32. Due date was Jan 19 2008.I pay online using Chase Bank The bank check was paid Jan 20. I received a bill for $29.00 as a late payment. Jan 19 is Martin L King Jr day. There is no mail delivery on Jan 19. 2009. Very convenient way to charge people late fees.

A workman walked in on me in a dressing room in Franklin Tn. He did this on purpose with no other people in the dressing rooms. He didn't knock or speak and opened the door and looked at me and I shut the door. Doors don't lock and after I ran and told the manager up front, the man continued to clean and is still hired by Kohl's. We made a police complaint and it took 12 days for them to ever call me and that was it. The call said now they make workers yell before they dome into a dressing area. I am still very frustrated and will never go in a Kohls again. They don't care.

My wife and I had credit accounts with Kohls. Our payment due date was on the 6th of each month making it easy to manage because I pay my bills on the 1st and 15th like average consumers do. Our December 2008 statements had the due date changed to December 31st without notification per the account agreement. I paid the bill as usual on the 1st and was charged $29 late fee.

Chase bank is the holder of the agreement. They chose to change the due date for whatever reason. The only reason that comes to mind is to make money on the late fees. Well, to make a long story short, I canceled my account and my wife is canceling hers. I will no longer do business with Kohls and I will never do business with Chase bank again. They can keep their $29 dollars. Instead of being honest and making some money through the credit agreement, now they won't make any...from me or my wife at least. And I will tell everyone I know about this experience and warn them of the business ethics that Kohls and Chase bank chose to use against loyal customers.

Late fees were charged against an account that was previously in good standing because Chase bank chose to change the due date earlier than the traditional pay periods without notification. This amounts to legal extortion. Why are our lawmakers letting these banks who are crying for a bail out get away with such deceptive trade practices during such desperate economic times??

I have always gone to Kohls on Wed. to get the senior discount. I purchased merchandise in the amount of $104.22. I had a gift card for $50.oo leaving a bal. of $54.22. I ask for the senior discount and was told it was not available for the month of Jan. This discount is always listed in adds for Wed.. There was not a sign on the door to advise me of the change or in the paper. The cashier and the manager had an attitude of uncaring. I ask how we were to know? The manager said most people call on Tues. to varify. I told her I didn't believe that, because I've had a card since 2005 and always came on Wed. to receive the discount. Why would I need to call first?

When if it had been posted on the door or the change made know in adds, I would have known, Kohls has been one of my favorite places to shop. Until this time, I've told friends how considerate and friendly the kohls employees are. I was not angry, but disapointed of the treatment I received from these ladies. Sometime ago my purchase rang up more than the sale price and the cashier corrected it with just my word. This incident of the question about the discount was in the late afternoon Jan. 21. If it was not for buying a gift for my daughter's birthday, I would have given it back to them. Thank you.

I felt I did not receive the respect as a senior citizen from the cashier or the manager. VERY DISAPOINTED.

I bought something, using up a credit on my Kohls account and paying cash for the balance of the purchase. I then had a zero balance on my account. But the next month I got a bill for the balance of the purchase - the part I had paid in cash.The cashier had made a mistake and entered it into the register wrong. After numerous calls and a visit to the store - - I could not prove that I did not owe them anything [I had tossed my receipt]. I said - I'll just return the item, give me my money.

Finally, they gave me 25.00 back saying this was all they owed me - but the item I had purchased cost $50. I figured, better to get $25 than keep the coat and pay the bill, which would have mean paying $75 for a $50 coat. Are you confused yet? The whole thing made me nuts. The worst part is that I now have a credit again with Kohls that I have to use [sigh] and I really never want to have anything to do with them again.

mental aggravation and out $25

On January 14, 2009 I received a notice from my bank that a transfer had been made into my checking from my savings because my account was overdrawn. This made me very worried because my purse had been stolen the week before. I immediately cancelled all the credit cards in my wallet, but I was afraid the thief had managed to access mya ccount. There was a transaction on January 12 from Kohl's, an automatic payment in the amount of $339.48. That puzzled me because I had just received my Kohl's charge bill, and I had not even opened it knowing that it couldn't be due until early February. I opened the bill and the charges totaled $334.48.

I went to the Kohl's website, logged on to my account and sure enough, it showed paid in full on January 12, for a bill not due until February 5. I do have my banking information stored on the Kohl's website in order to make payments. I called their customer service line during business hours the next day and I was told that I made the payment online. Although I insisted to the customer service rep, Misty, that I had not, she just kept repeating the same thing over and over and I finally asked to speak with her supervisor. I was put on hold for 35 minutes (while I was at work) and then transferred to someone's voice mail. I was so furious that I did not note the name of the person. I left a message with a short explanation of my problem and requested an immediate return call. No one ever returned my call.

I sent an email through Kohl's customer service and there was never a reply. I decided dto try calling one more time on Saturday, January 17. This time I spoke with Tammy who gave me a different story. She told me that I made a payment over the telephone, which is how Kohl's got my checking account information and I must have done this because they had no way of accessing that information unless I gave it to them. That is the reason for the additional $5.00 over the amount I charged, it is a phone transaction fee.

I insisted that I had not done this, that Kohl's had access to my account information via their online payment center but the customer service rep kept contradicting me and said the only way that transaction could happen is if I did it. She wouldn't listen to the fact that I had not even opened my bill; she had no answer to the question of why I would have made a payment over the phone on January 12 and paid an additional $5.00 to do so for a bill due on February 5?

Needless to say, I have removed my account information from Kohl's website, I have closed my charge account, and I will never do business with them again, including shopping in their store for cash. This unauthorized transaction caused two bills I scheduled to have paid to overdraw my account, resulting in bank charges to transfer money from my savings to cover the transaction. I am extremely disgusted with Kohls.

Bank fees of $6.00. A bogus $5.00 phone transaction fee from Kohl's. Countless time and frustration on the telephone trying to get satisfactory service from Kohl's.

I bought something at Kohls and then returned it, so I had a credit. I went in to use the credit and the item I purchased was $37 dollars more than the credit, so I paid cash for the balance. When I received my statement, there was a charge for the $37. I call the store to complain, but they said that I have to come in to settle the problem - and I live 45 minutes from the store. Since I did not save my receipt I am wondering how coming in to the store is going to get me my $37 dollars back.

Khols is using the same predatory practices used by major credit card companies by arbitrarily changing payment due dates. In a normal world, people pay their bills on the 15th and they know that well, so, that's why they turn our habits against ourselves. If you didn't notice the payment due date changed because you were used to pay the 15th you are doomed. Ironically credit card companies are the same one crying like babies for bail money while they steal money from citizens.

They stole over $80 dollars from me with bogus late fees

I enrolled in the Kohl's Account Ease Plan, I have lost my job on Dec. 3rd, I called to see about starting my benefits, and could reach NO ONE! I was on the phone for over an hour in the morning, gave up and tried later in the day, same thing, NO ONE! this is not the way a business is suppose to run! I have been paying my benefits all along, and now I need them I can't reach anyone! I am on the phone right now waiting another hour! What is going on? Am I being ripped off? I can't even reach anyone to cancel my plan! At this point right now I am under enough stress without all this!

on november 10th i purchased a sweater totaling $29.32. the cashier asked if i would like to save an additional $10.00 if i opened up an account. i did. never once did she say my purchase would be charged on the card. the final amount was $19.32. i gave her a twenty dollar bill. the next month, i was sent a bill for the amount of $19.32. i called the store and spoke to a sales associate. she said she would take a look at the transaction and the video tape for that day. i never heard back from here. i went back to the store a few weeks before the christmas holiday. i spoke to another sales associate who said she would also take a look at the video surveillance and the transaction and call me back in three days. i never heard back from her.

i received another bill in january now totaling almost $50.00. i went back to the store jan. 14th and spoke to one of the managers. she said basically the same thing and told me she would get in touch with me in three hours. she called back and said she reviewed the transaction and that the register for that day did not show an overture. she also said that the video was either destroyed or taped over. i asked her if that was store policy to do something like that and she said yes. never once did she tell me that when i spoke with her.

i went back to the store on jan. 15th and spoke to one of the head managers. she finally said she would credit my account, but not until i mentioned that i felt like i was being scammed and that i was going to make this public and call my local news station. my credit has been tarnished because of this incident and i am trying to get that resolved as well. i would like consumers to be aware of kohl's and their scams because, evidently, i am not the only victim of this store.

Apparently, Kohl's sent a notice to all of their customers telling them their due date was going to change, about 6 days, in August. I always had my due date of the 15th and I signed on to make my payment (thinking I was paying right on time as normal, the 13th). I see I have a late fee and I, of course, am livid because I do NOT like to be late on my payments for this same exact reason. I don't want to pay them more money than I already have to. I called the customer service line and spoke with Lisa. She was so uninterested in my situation and her only answer was, Everone received a notice about this. Didn't care one bit. I was so upset I canceled my card right then and there. All she said was, Ok. I guess that's how interested they are in keeping their customers.

I called back and spoke with the supervisor- Maria-. She acted the same way as the other rep and had the same responses for me. I told her how I felt about the situation and advised her they all act like they don't care. Her explanation for my late fee was that I didn't use my card until December so my due date didn't change until then, but everyone else's due date changed back in October. She said I should have noticed it! How, my statements all said the due date was the 15th. Now in January they say I'm late. I guess because I used the card in December now they can change my due date.

She continued to interrupt me to say the same thing over and over. I finally had it with her attitude and asked for HER Manager's name. Needless to say she didn't want to give it to me and said she answered my questions. I had to ask her several times to give me her manager's name. I will call him and talk to him, probably get the same attitude. If this is the representation of the company, I will never go back to Kohl's.

I got hit with a $15.00 fee, which is not much, but I was down to my last $30.00 bucks I owed and now owe $45.00.

First, I was born here in San Antonio and I am an American. The cashier was very rude and also one of the employees was also rude. If I treated them with dignity and respect, I expect the same courtesy. Definitely, I will never visit [the] store again. I just feel that [they] shouldlook into this so that in the future [they] do not loose customers, especially with the economy is today.

I at first loved my Kohls Charge card...until they changed my due date of course by 6 days because of their grace period and I was late this past month not even knowing that it changed. They charged me a late fee and when I called today to fight it the lady MIRANDA hung up on me.

I am closing my account as we speak. Since this late fee I have returned almost everything I had bought in the month of December with Kohls and I will not be shopping there ever again. BUYERS BEWARE!

On 12/19/2008 went to Kohls and purchased a boys reebok jacket that was on sale for 42.75 paid with cash money. Xmas day the my nephew couldn't fit the jacket so I returned the jacket back to Kohl's on 12/28/2008 with my receipt. I wasn't able to get my full amount for what I paid for the coat. In order for me to get cash back I would only receive 24.30 back. For me to get 34.20 back I would have to accept a Kohl's card. At anyrate I took the 34.20 on the card because it's crazy how they scam customers out of their money. I do not believe this practice is legal but I wanted to complain about it.

The damage that was done is that I did not receive my full amount. Also if I return an item and paid cash for it in return I should get back what I paid and not have Kohl's decide what they feel like giving me in return.

I paid my entire Kohl's bill of $557.14 online the day it was due. Somehow, I was slapped with a $29 late fee. I called the customer service number and was never able to talk to a human being and the automated voice said they had high call volumes- call back later. I tried at various times for several days and became extremely angry at the time I was having to spend to fix this. I went to the store itself and they couldn't help me either because even their phone had the same recording.

Well here we are this month, and I am now up to $41 that I owe. I finally was able to use the kohls.com number and push 0 many times to get a human. The customer service rep could have cared less but cleared my acct anyway. I am considering cancelling my acct (which we have had for 13yrs). I bet Kohl's is making big bucks on this late fee scam with no customer service available.

Time wasted dealing with this

Called Kohls to discuss 278.00 on my account is not mine. The last two times I shoped at Kohls I used my social security number because I could not find my card. However, after shoping this week I decided to look for my card. Needless to say, I could not find it. I usually carry it in my pocket book. I called Kohls and spoke to Wanda to report my card lost and I will like to put a stop on my card and get a copy with signature of the items totaling 278.00. She said she cannot send me such statement and asked me why did you pay 10.00 on your card if you lost it. She refused to put a hold on the card.

I went to Kohl's to return some women's underwear on 12-09-08 at 6:30 pm. I went to women's department first to find the right underwear style since the day before, I purchased the wrong style. The racks had different styles and sizes mixed up. It took me a good 40 minutes to go through each rack for the right size and style. Afterwards, I went to the customer service desk and waited another 20 minutes in line. Once I got to the counter, the representative did the proper transactions scanning each item resulting in an even exchange.

WHEN I WENT HOME AND LOOKED IN THE BAG, THE WOMAN HAD PUT THE CLOTHES I WANTED TO RETURN BACK IN THE BAG! I immediately called the store to let them know of my dilemma. The rep. assured them that the items I wanted would be bagged and ready for me to pick up the next day. I told her that I'd like it labeled and ready to go to avoid any more time waiting. I returned to the store on 12-10-08 after work and went directly to the customer service desk again. I waited in line for 15 min. Then waited another 40 minutes for them to find the bag with my name on it. My bag with the underwear was placed inside another bag with another customer's name.

Kohl's used to be on top of my list as far as reasonable shopping prices and inventory. I will now try to avoid shopping at that store because of my frustrating experience.

I am a Kolhs card holder for 4 plus years, my payment due date has been the 18th of each month. In November without notice they changed the due date to the 12th of the month and my payment was recieved the 17th and they hit me with a $29.00 late fee. Attempts to call customer service are useless all you get is a recording stating heavy volune of calls for 2 weeks now,

I called at 5am in the morning and still got the same recording. I went to the store and used the customer service line and got a busy signal and no help from the desk. Is this a complaint other consumers are reporting? $29.00 late fee

Khols Cash SCAM! I purchased over $250 worth of items and recived $30 in Kolhs CASH . I had to return one of the items on my Original reciept because it was defected. I actually was given a store credit for the item and then repurchased it again.

A few weeks later I was really looking forward to using the Kolhs cash I was given. BUT I was told all 3 were WORTHLESS and USELESS !! I was told it was because I had returned a defected sweater and was given a STORE CREDIT ( this means the money still stayed with Kolhs) but they refused my Kohls cash. When I asked for a Supervisor she was a real breath of spring. She took it very personally and said SORRY you returned somethingso you are not entitled to use it!

SO please be careful when they give you cash thats FREE becasue you may not be able to use it afterall. Its all a big gimmick to get you to come back and shop there. Kolhs cash is the same as fraudlent money, money you cant use !!!

I wasted time waiting for a supervisor thinking she will help me. Kohls had very LOW QUALITY clothing also. Just look closely at there jeans next time your there!

I purchased a 225 dollar cookset from KOHLS. Made by CIRCULON. I was told it was one of the best and that you could use metal on the pan without problems. However while not using metal spatulas the pans coating still came off. I was told it wasn't even a coating. That the non stick was part of the metal used to make the pan with. I did send the pan back to circulon.

I paid 40 dollars for shipping and they did send me new pans. However they are failing again. And now I am getting mad and want new pans but am sick of sending them to california for 40 dollars a time. DONT buy these pans. I think they stopped selling them at kohls now cause they [are bad].

money, time, and possibly health.

A person that I know was shopping at Kohl's (Warminster, PA). Originally carrying her items & then finding an abandon cart, which she placed her items in & used. She paid for her items, $180 in total & when leaving was stopped because there was an item at the bottom of the cart which was missed. She did not know it was there because it was left in the cart from the previous owner. Her items were taken back from her, police called & Kohl's pressed charges. She was not only charged & had to go to court, Kohl's also made her pay full price for every item they took back from her & banned her from the store. The charges were in the local newspaper as well.

My reason for submitting this complaint is that we have no doubt that she is innocent of any wrong doing. The item in the bottom of the cart was a black t-shirt, $15.99, which cannot be seen in the bottom of a black cloth cart. I am appalled of the way Kohl's handled the situation, not even considering that their carts could be the cause of the overlooked item. I myself have had to strain my eyes & feel around to make sure nothing was left in there. I wanted to make sure that everyone & their families are aware that if they make an innocent mistake as obvious as this, Kohl's will not hesitate to prosecute.

The prosecuted went to court & it was thrown out. Although charges were not brought against her, there was no way to get the money back from Kohl's. I feel & many are in agreement that the Kohl's carts need to be changed. It is not fair to consumers to be treated so unfairly due to a mistake in their own product. This story has not only changed the local residents view of Kohl's, it has lost many from ever shopping there again.

Hi. Last week I purchased a sweater from Kohl's department store. I wore it without washing it first and the next day was covered in a horrible rash. The sweater was made in China. The day after the rash appeared & spread I went to my doctor who was baffled. Two days later I end up in the ER because it had become to severe. I am now on Prednisoine & an antibiotic.

I would like to know where I can have this sweater tested for possible toxins. It ended up costing me $260.00 worth of tickets that myself and my family were to attend last weekend not to mention the $100.00 office visit, ER charge and medicine. I literally am afraid to buy any new clothing.

It was 5 1/2 weeks before I noticed the bill hadn't arrived. Not only did the bill never arrive but customer service gave me the run a round when I called and tried to find out what I needed to do to pay my bill that they still hadn't sent me. They said my bill would be sent out but it still never arrived and by the time I called them again they had already turned into their collection agency (that they own) and I found out that my $60 in charge was now $148!

Kohls changed my address from the one I entered on the credit application to one on my credit report. Not only that but they never called my phone until they had already closed my credit account and sent my case to their collection agency (that they own). That means they never bothered to resolve the issue until they had already tacked on $88 in bogus fees, closed my account and put the information on my credit report. I agreed to pay my bill if they would remove the erroneous information from my credit report. They refused to do so and to this day I haven't paid them one cent. Who is running this company? All I can say is if you are thinking of applying for a Kohls card DONT, because this can happen to you.

I received a 1carat diamond cluster ring for Christmas 2 years ago. I lost a baquet and took it in for repair to a reputable jeweler. I was told that this ring not repairable. A lost stone - I have had several replaced in other rings! When I went back to Kohl's - I do not have the receipt - I was told they are a department store not a jewelry store. This is not a costume piece of jewelry for $29.99 and but they do not stand behind their merchandise. If you are spending $700 or $800 you better go elsewhere

$value of the ring WAS $800.00 but without a stone its worthless

I made an order online and my order was complete, the money was taken from my credit card company. 2 days later i get an e-mail that my order was cancelled for no reason. I called customer service to ask why and they said because my credit card was denied so then they ran the transaction again and charged me again and again told me it was denied. I called my bank and they told me that i had 3 charges from kohls and still up until today i didnt get my money or my order.

I had also tried to use another credit card that belonged to a friend of mine that was also with me and they told him the same thing, you card has been denied sir. then finally i get an e-mail from kohls saying that the reason why it was denied was because the didnt have my order in stock and this was about 5 days later and still i didnt get my refund. if you ask me, never. ever, ever order from kohls online. I spent over 4 hrs on the phone between my bank and kohls.

I went into kohl's the other day i don't remember the exact date. i walked in and was trying to find an associate to help me find a tee shirt. I ran into amanda and asked her and the entire time that she was Helping me she was talking about how the other associates we're pretty much beneath her and she actually ran into another associate and was incredibly rude. i was so disappointed in this that i just left the store and i will not return while she is still employed there!

I am still in the process of dealing with this matter. On July 16, 2008 I ordered a vacuum cleaner on the Kohl's.com website. On July 22, 2008 I received the wrong vacuum which was addressed to someone else. I called customer service and Jessica told me that a pick up would be scheduled for the wrong merchandise and that my merchandise would be shipped to me in 5-7 business days. Those days came and went.

I have contacted customer service via email almost everyday since only to get the response that they are researching my order. I have also been told again that my order should arrive in 5-7 business days, but when I requested an order number so I could track the package I was told again it was being researched. It is almost 3 weeks since I placed this order, it has been charged to my Kohl's charge, and I have no merchandise.

I sent an email today requesting a credit to my account and to cancel the order, but I have not received any response. I really feel I'm being lied to,and I'm hoping I don't have trouble getting the credit since I don't want to pay for something I didn't get.

So far the only consequences are that I have a $273.39 charge on my card for a vacuum I didn't receive. Never mind the aggravation.

I have tried and tried to shop the Olathe Kohl's over the past year and find the conditions deplorable. How can I spend money when I cannot even find my size on the rack! Furthermore, the salesfloor is so unkept, it is hard to believe the store can be open. Who is in charge here?It is time the District or area Manager get involved!

Placed an order online, never re'cd email confirmation until I called about it. Which they told me that they did not see where I had even ordered. (Which it had been 2 days-it should of been in their system by then) So I reordered thinking surely I had made a mistake at checkout.

Called to cancel the second order, which my HUSBAND paid for and they wouldnt even help me out b/c he was paying for it even though it was shipped to my name. I somewhat understand privacy issues but were talking about is a shirt and pants, not a hospital chart. This will be the last time I spend a dime at Kohls.

I have never felt so dissatisfied with a retail company in my entire life. Today July 8th, 2008 I came into Kohls of Albany, GA to try and catch the sales before the ad ended. I could not locate a particular item in the bath area and just so happened assistant store manager Justin was walking by. I asked him for assistance and he acted as if he was in a big hurry and did not want to assist me. I asked him about some towels and he stated that he would go to the back and check to see if there was anymore.

I was standing in the same place approximately 15 minutes and he still did not return. I left all of my merchandise there because I felt like I am a customer and the least he could have done was came out to give me an update on the progress or something. I feel that Kohls have some of the worst management in Albany. I have worked in retail before and I know that customer service is a major plus. This horrible management team has just lost a loyal customer and I will try my best to spread the word of this experience to my family, friends, as well as strangers.

Total value of shirts were only $17 but she wasted my time about 30 min. Lady called the manager but she was also of same catagory. rather than solving the problem she was also saying the same thing. The matter was simple, while preparing shirt for display some one from store might have fixed wrong tag on shirt. Rather than just returning it she was trying to blame me that I did that (just only for 17 $) it so rediculas.

I was shopping with my 2 daughter's and my girlfriend. We had been there about 2 hours and were trying on clothes. I left my girlfriend in the dressing room to take my daughters to look at the children's section. After a few moments I recieved a call from my friend saying she was leaving, I tried to talk to her but she was VERY upset.

I rushed back to the Ladies area and found my friend. She told me that two women and a man came up to her in the dressing room and told her to leave. She did not understand until they offered her to use the MEN's dressing room! She was so emberassed and humiliated she just wanted to leave. I asked her who had spoke to her and she could only find one of the women. I went over to the lady and asked why my friend was asked to leave, the lady responded "obviously" and pointed to my friend. I was SHOCKED! I asked if she wanted to see her driver's license to check if she was really a girl.

She called the manager and he just told me that there had been a complaint by a customer and that he simply was following protocal. I told him he should not dicriminate by the way people look, and that there are a lot of overweight, humbly looking people in this world and you cannot walk around kicking them out of places because you don't like the way they look. His assumtions were horrifying! My friend is humiliated, embarrassed and ashamed of her looks now that she was publically called out for not being "pretty" enough for Kohl's!

There is not an international access sign (stick-man/dress figure) posted alerting the public to the fact that all dressing rooms, including those situated by women's attire, are Unisex. They may be used for the purpose of trying on clothes, or to accompany an individual trying on clothes. In my instance, it was discovered when a man was stripping in the stall next to me. The stall dividers and entryways are not floor to ceiling length; rather, they are open approximately two feet from the floor base. The dividers are adequate in height at approximately eight feet. The entryway to the stall is approximately 5-6'. The extension of hand over the top of the door in average height instances exceeds this border. An individual exceeding 6'in height may glance over the entryway.

The response from Kohl's corporate division states: "Our fitting rooms are not designated with a specific gender or department signs. The fitting rooms are not monitored by Kohl's associates." The response from the local store, which has nothing to do with the development phase of new stores, states: "We have let our development team know your concerns so that when new stores are built, these concerns are addressed--possibly making the dividers extend to the floor."

My concerns: The majority of stores aside from Kohl's do provide segregated fitting rooms for opposite genders. Posing the question of public awareness with regard to non-gender specified use of Kohl's fitting rooms to my associates and friends, they were very unfamiliar with the practice; and, they did not approve of it, especially from the aspect of not being informed. Their concerns involved themselves, as well as the safety of spouses and children.

Many stores provide a three way fitting room mirror outside of the individual fitting room. Assuming that the room is segregated, many women go to the mirror partially exposed. With regard to Kohl's, no exception is placed upon any fitting room. The opposite gender may enter the fitting room located near lingerie; or, if more convenient, a room where children are more likely to be. Circumstances involving transgender might arise making it inconvenient for them to undress in the Men's fitting room. Understandably, the women's lingerie fitting room would be more accommodating for them. The conflict with this particular fitting room (involving their Pleasant Hill, CA branch) is the sign posted that reads: "This dressing room is supervised by Kohl's female security personnel." The wording suggests that the room is limited to women.

Per discussion with Nick, a Kohl's manager on May 17: Kohl's does not have female security personnel; The fitting room is not limited to women. Because fitting rooms are not monitored, people basically can enter for reasons other than trying on clothing. This reason includes, but is not limited to, standing in a stall next to someone removing clothing; positioning a camera phone beneath the divider; snapping a shot. Or, they may position themselves at a fitting room entryway, hold their camera above the door, take a photo, and easily leave without being captured. They may then post the photo of a person in their stage of undress on YouTube. My argument is not the fact that the fitting rooms are Unisex; rather, it is that the public is not being informed prior to trying on garments.

The customer service agents are not empowered to cancel or change an order even when phoned immediately upon the computer mishap, have no one they can go to to get anything done, even though they are allowed to ask, no matter the emergency and even though they take a week to get the goods together and shipped.

On 5/22, I placed a quite sizable order online to send to my granddaughter for her birthday at college. As her birthday is 5/31, I wanted the order to ship by air in order to make sure it got there on time. Not only for her birthday, but not so late she would be gone for the summer and who knows who would get the package if sent by ground. As soon as I clicked the final click to put through the order, the system zapped out my approval for the $70.52 shipping charge I okayed in order to send by air, and replaced it with a $5 shipping charge to send by ground. It also said the order could probably be expected to arrive at destination between 6/2 and 6/4. NOT acceptable.

I immediatly called their customer service depattment to alert them to this computer error and the necessity for it to go by air as I had selected and approved the charge for. The CS agent said they would put a note into the system but that they could not cancel an order once placed nor make any changes in it. Their computer system is not set up for any cancellations nor edits. And, I prsume, they are not empowered to pick up a phone and talk to another department to get anything done/cancelled/edited or changed. The order stayed in their system and being processed/ fullfilled until being shipped today, 5/28. And no, during those 6 days, no none it seems was empowered to phone anyone to either cancel so I could place the order again or edit it and change shipping. They could take a new order by phone and have me send out two $500+ orders and find a way to gather up the late one somehow and return after the second order got there...thereby having spent days on the phone and about $1100 to get my order there...but the company has not seen fit to honor their customer enough to have their ordering system anywhere near as functional as most other online ordering computer systems have been for years not set up a phone system to cancel orders or empower their customer service agents or their supervisors to do so.

They prefer to have their customer either send a $500+ order out into the wilderness, late for arrival for a birthday, late possibly to even land in the hands of the student at all before leaving for the summer and who knows who the order will end up with...or place another order so the second $500+ order would have a chance of getting there but wash their hands of the first $500+ altogether as a lost cause they do not care to change their system or empowerment to fix. They are dedicated to just letting the computer system run its course, right or wrong, errors or not, and the customer can go fly a kite as can their poor customer service people who are not empowered to pick up a phone and fix anything.

Only the present system matters, not people, not the customer's money, not their employees...just stay with their dysfunctional system no matter what. I buy online quite a bit. I have for years from many, many companies and I have not seen anything like this in 20 years. I told them they should put a notice in their ordering system to call to place orders until the computer system is changed/updated and not let that computer at the customer to mess them up. They need to pay a programmer to fix the bugs and add functionality. And add cancelation possibilities on their phone tree once a customer has an order number. As they take a week to ship out, they can easily give the customer somwhere between 4-12 hours to cancel and place their order again.

HSN has been doing that for many, many years. And their customer service agents can do it if phoned, also. It tells the customer they matter. It tells the customer service agent they are empowered to be of some help, not just have to sit there and tell customers they can do nothing and only the computer system matters and it can do anything it wants for as long as it wants and everyone else can just lump it. Poor souls. I made a small order online with GAP after this order and it arrived already. Shipped out the following morning. Arrived as Kohls was finally shipping the order that was to go 2 day air. And sent it ground.

A $500+ order sent out after a week in computer system and may be lost due to system error and the order may be lost and the company does not care. Only the system matters and it is antiquated for online ordering and for fulfilling orders once made. Their customer service agent today told me that sending out an order 4 business days after placing it...not counting the 3 day holiday...was not all that bad. Of course, it was to be a 2-day air order and no matter how the customer is shipping it, they cannot even get it out of the system and sent. I do not know any other store of any size that cannot ship within a couple of business days, minimum, and air express usually goes within 1 day.

I don't know who's in charge of the hiring practices at the Kohls in Havertown, PA, but my family will never shop there again. Apparently it's alright with them to have staff members ogle young women such as my daughter who's barely 16 at their service counter. In this case the young man we'll call Will since it's not far off from his actual name continued to stare at my daughter's chest even after my wife who was shopping with her at the time turned to him with an anger in her eyes. See my wife angry once and you'll understand. If this is the best they can do for staff I'll take our business elsewhere

It fun to see that Kohls customer service is worse than it was over a year ago. I bought merchandise online from 5 stores the same day. I received an order confirmation from 4, guess whom didnt send one. I received a shipping confirmation from 4 stores, guess whom didnt send one. There are a bunch of dead links on their website. There webmaster should be fired. In a time when business is so bad; they really are running existing customers away. I will not buy from them again.

I purchased a complete set of Sonoma Dishware called Cherries Jubulee from Kohl's but never unpacked it as we were moving soon. After we got to our new home I unpacked them. After we used them for awhile we started to think they smelled funny. The more we used them the worse they got. I noticed when we took out plates to use they had a green powder on them and I had to wash them before we ate. They dishes we hadn't used for a while also, farther down in the pile were doing it also. They even left a green residue on the shelf. They have a very strong smell of mold.

I contacted Kohl's and they said they hadn't had any recalls for them. Since they were made in China I tested them for lead. They passed that test but the mold gets worse and worse. Kohl's offered to maybe give me clearance price refund towards another set of dishes as I didn't use my Kohl's charge to purchase them. I have no intention of buying another set of Sonoma dishes. My biggest concern is that they didn't seem to take my complaint seriously or pursue the matter any further. How sick are these dishes going to make anyone who uses them? I will probably never get my money back but at least I know I reported it and went back to good old reliable Corning dishes so I won't make my family sick.

These dishes were rather expensive and I purchased the complete set. I have allergies I haven't been able to clear up and now wonder if these moldy dishes have contributed to that. problem.

I was paying my bills online today, as always, and pulled up my Kohl's statement to review it as I had noticed my balance was a little high. In doing so, I realized that my Kohl's balance wasn't going up due to financial charges as I had assumed, but it was going up due to a charge being added on each month to my account for Premium Ease Access. I called to ask what this was and was informed that this is a card protection service. I did not request this service. I was then told that even though I had not checked the box that stated I wanted the service, but because I had not check the box that I didn't want the service, the assumption is I WANT THE SERVICE. Huh?

I told them if I didn't check that I wanted it, the assumption should be I didn't want it. Because I had a substantial balance with Kohl's, I had assumed (one never should) that the balance was going up due to financial charges. I rarely look at the paper statement and make payments online or through my bill pay service with my bank, so I really don't look at the statement. My fault. However, today I found out that for the past 15 months, Kohl's has been methodically adding approximately $15.00 a month to my account, because I didn't check a box. I was told by the Customer service manager, Amy, that the best they can do is reimburse me $30.00 (a total of 2 month's charges). She also told me that I had been notified by mail about this service. I received no letter. I told her the best I could do is cancel my account and let people know that if they aren't careful, Kohl's will take their money. I've canceled my account and shredded my card.

I am out $225.00.

I very rarely use my Kohl's charge account. I used it in November/December for gift items and signed up for online access so I could pay the account online. Once the statement was available I paid the complete $600+ balance. I used it again that month online during a sale they were promoting. We were also in the process of moving. When I got the email that my statement was available I tried to log on. No luck. It said my password was invalid. I keep a list of all my passwords and I knew what it was, but it wouldn't let me log in to pay my bill. I went through the process to get a new password and none ever came.

Since we were moving and I rarely use this card I forgot about the password until we got high speed in the new house and I looked at my emails. I had a whole bunch of emails about sales and promotions, but no password. After numerous attempts I finally got the password set and made my payment, but not before Kohl's reported it on my credit record. I called to complain and they had the right email address and everything but I never got the original password. They said they could not remove the report from my credit but would take off the late fees. I'd rather pay the fees!! I have no marks on my credit!! (Well, not until now.)

I went online to pay the balance off today and what do you know - invalid password. Same process. I finally got a password after the cut off time for payments to post, but it's not due for over a week. I wasn't going to trust them so I started early. I called and cancelled my account and told them I thought it was funny that when you click on Pay Bill to access your account your password doesn't seem to work.

I now have a mark on my credit for an account that used probably less than 5 times.

I purchased the items at Kohl's Department Store in Virginia Beach with $30 prepaid VISA card rebate. According to www.web-rebates.com/digital-labs'record, the company has received my rebates request on December 28, 2007. On the website, it indicates that It will take 6-8 weeks from the date we receive your request to process it. Under the questions of How long should it take for me to receive my rebate. It's been more than 8 weeks; in fact, it's about 10 weeks to be exact. I called couple weeks ago; the representative told me everything looks correct, it will take another 2-4 weeks to receive my rebate. I questioned him about the process; unfortunately, he didn't really seem to understand the question. I waited for two more weeks. I called again today, the representative said everything is ok, you will receive the rebate within 2-3 weeks. I was getting very upset, I asked him couple weeks ago when I called, the rep. said it would take 2-4 weeks, now you are telling me I have to wait another 2-3 weeks. He replied, that is correct, last time it was 2-4 weeks, this time I am telling you it will be 2-3 weeks, it's different. This is clearly a scam.

I am not sure if I will ever receive my rebate at this time.

BUYERS BEWARE! I bought some stuff from Kohl's in March of 2007. I paid all but $22.00. I never got a remaining statement for the $22.00. Kohl's claims they sent it numerous times, and one representative (WAYNE) told me that they were returned. The address they say they sent them to was a P.O. Box that I had all my mail forwarded to when I moved from Colorado to Iowa. Another Kohl's representative (MATT) told me today that they did NOT get any of the statements returned. The P.O. Box still exists as my daughter is using it as her mailbox. She has NEVER received one statement from Kohl's. She's an accountant; she would not ignore these. I got a notice in the mail yesterday that I owe them $181.00 in late fees and finance charges for the $22.00 I owed them, and this has been turned over to a collection agency. I had sent them $150.00 in March and another $50.00 in April. Do they really think that I was trying to avoid a $22.00 bill?

When I called to discuss this, they refused to listen or consider what I was saying. THE MANAGER, DIANE, refused to return my call. It's funny that they couldn't find me 7 months ago (with an active P.O. Box), yet now that they have run up the finance fees, etc. they found me. It's pretty hard to pay a bill that you don't even know you owe! Now I have a bad debt entry on an absolutely SPOTLESS credit history because of Kohls. SO....MY KOHL's CARD IS GONE, and that's the last I will ever set foot inside of their stores. It seems to me that they just wait until someone misses a payment, then BANG you go on the "we stop sending statements" list so we can run up these charges and send it to collections without you even knowing....

STRESS OVER THE EDGE! Money that I don't have--now I have to put off other needs to save my credit from the errors of these mercenary people.

They had pants on sale for $21.99. The store charged $29.99 (regular price) - 15% discount (scratcher). Was told I had to go to customer service to fix it. Customer service confirmed $21.99, gave back the difference, but did not apply the 15% discount to the correct price. Had to ask again and after much technical runaround, they finally got it right. Many, many, times Kohls charged regular price for items displayed as on sale. The above is just my latest incident.

Kohls put the Rachel Ray garbage bowls for sale in the Sunday paper. We went to our local Kohls 1 hour after opening and none were found to be in the store or in stock. We then went to another Kohls they only had 3ea, all the same color. How can you put something on sale when the store dosen't have them in stock? I feel this is just a ploy to get us into the store and I am not happy at all about this. We shop at Kohls all the time and do not like being used just to get me in the store.

I went in to use my $50 Kohl's gift card with the numbers from the receipt, as the card got lost in the wrapping paper. They said the numbers wouldn't work, so I left and got the receipt from the person who had given it to me. I went back with the receipt. I got the items I wanted and gave them my amex gift card which had $11.44 left on it. They ran my amex card and then wouldn't take the receipt for the Kohl's card.

The manager voided the transaction and said the $11.44 was back on the amex gift card. However, when I checked my balance, it was $0. Now I am out $61.44. What can I do?

I purchased a gift card for $25 to give as a gift and then decided to get that person something else. I tried to get the $25 refunded to the credit card that I purchased it with but they would not issue a refund. Said that I would have to spend the money, even though I had the original receipt with me and it was only 30 days out. No where does it state that the gift card is non-refundable to the person who purchased it.

I want my money back.

I wanted to purchase 2 items from Chino Kohls, a shirt and leather jacket. The clerk rang them up. I had a Visa gift card with about $23 left on it which I gave to the clerk. She swiped it, removed the credit from the card, and I wanted to pay the remainder with my debit. When I started to do this, the clerk said I could not do it, and she had to void out the order. She said that she would give me store credit for the gift card and apply it to the purchase, which I was fine with. She then made several phone calls and then told me that she could not do it and that she would return the credit to the gift card but it would take 14 days to do. I don't understand why it would take that long to return the credit since it took her 1 second to remove it. I called for the person in charge and she was of no help, and actually got belligerent with me. I have yet to receive any credit and am out the $23 dollars credit.

I went to Kohl's store at Durham, North Carolina in fall last year. I spent about $60 there and applied for the Kohl's card. However, I did not receive my Kohl's card then; I have not received the card until now. I got automatic phone calls asking me to pay the bill starting at end of October. Since I did not know my customer #, I went back to the store and wanted to pay the bill with a credit card. The service woman told me that she could not take my credit card for the payment and gave me a small sheet with my # on it. I then tried to pay the bill with the late fee (about $90 total now) on line sometime in Dec. However, after about one week, I still get this phone call from Kohls reminding me to pay the bill. I checked my account and found that my payment was pending. I called Kohls customer service, and they told me to cancel this payment and start it again--what I exactly did.

A few days later, I found my payment was still pending. This time I could not reach the customer service because the phone line was too busy (too many happy customers?). I went to the Kohl's store in Durham again. A lady in the store called the customer service and explained the situation for me. I asked her whether I could pay my bill with a check (I had the checkbook in my hand). Obviously she got a clear instruction from the other side of the phone line and told me Kohls cancelled the last $25 late fee, and my account is balanced now. I DID NOT need to pay it with check. Hurrah! However, believe it or not, as I returned from vacation, I opened my Kohls account and was astonished by a due payment of $120--a $60 late fee to my $60 purchase! I called the customer service again and this time the woman on the phone told me that I might give the wrong bank account # by adding the check number. I am really stupid! I thought the problem was finally solved.

But as stupid as I am, I was wrong again! Tonight, after spending another hour to tell this story to a customer service women at Kohl's, I asked her whether it is possible to reduce my payment to $90 due to the circumstances. Her answer was NO! Now I have to pay $120 plus a few hours of phone conversations instead of $60 due to my stupidity! I asked for her ID and told her that I will write an email to Kohls customer service: her ID is TK48231. Maybe I just wasted my time again, because I am so stupid! So if you see this email somewhere in the net, it is me! I just want to tell people I was so stupid to enter Kohls store! I am closing my Kohls account. I hope I made a right decision this time!

IF you buy gifts for people at Kohls do not give them gift receipts. My mom bought me an outfit there and gave me a gift receipt. This is not the outfit I wanted. So I braved the return lines and after much debate only got an in store credit. I had the tags and a gift receipt. The website says that a corporate check can be issued for a refund. When I asked about that, they said it would be in the form of a gift receipt. So why does it not say that in their policy? I talked to corporate and they sent me back to talk to the Store Manager and the DM. In short, if you buy gifts for someone at Kohls do not give them gift receipts, have the cashier print off multiple original receipts.

Kohl's has not sent me a statement for my credit account since November--yet calls and demands payment. My contention is that they hold statements to be able to make harassing phone calls and add late fees to the bill.

I waited a long time in line, around 345 or 400pm on Friday Dec 21st. When I went to check out, the cashier could not find the price tag to ring me out. She called Accessories Dept twice (I had to remind her to call the second time because there was no response and she didn't appear to care). She finally asked another cashier what to do. They told her to call Jewelry Dept. Finally someone from Jewelry Dept came over and took the item (wallet) to go find another and couldn't so she came back with the wallet, looked inside and found the price tag.

Well hello! This is now yet another 10 to 15 minutes later (no kidding). The real issue (slap in the face) was the cashier then proceeded to check out the people after me, even though she had everything she needed to finally check me out. I said that I was next, then she told me that I needed to wait and to be patient! I was astonished, #1 because I had been patient up to that point and it was very inappropriate ESPECIALLY since it was HER error that kept me waiting! There were no apologies from her to me. I told her that I was very patient and would even wait for her to contact the manager over the cashiers. I finally had to go find the manager myself and explain to her what had happened, now it is about 10 to 15 minutes later, and there was no indication that any corrective measures will be taken.

The consequences of this are: I will not do business with Kohl's anymore because I will not give a business my money when there is zero customer service; just incompetence.

I placed an order online for Christmas on December 8, 2007. I received an order confirmation and was told I would have the order by December 12 - 13. Well, December 14th came and I only had 2 of the items shipped. I contacted customer service via email twice. By December 18th I still had no response so I decided to call Customer Service. After being on hold for about 1/2 hour I finally got a rep and told her about my situation. She was unable to tell me why my items had not shipped--but assured me there was plenty of inventory and that she would have to email Kohl's fulfillment center to get an answer, and that they would email me a response. I did not get a response and because time was running short, I decided to call Customer Service again. I was on hold this time for about 45 minutes until I got a rep. This rep told me that the email was sent to the fulfillment center and there was nothing she could do. Because time was running short to have my order by Christmas she told me I should go to my local Kohl's and purchase my items there. I thought the whole purpose for online ordering was so I did not have to deal with going to the store.

Today is December 20 and no order shipped. I finally got an email from Kohl's apologizing, but they canceled my order because of product availability. I don't know how that can be when on December 18 and 19 I was told by Kohl's Customer Service there were plenty available. Also, if it was because of availability why, when my initial order was shipped, did they not notify me of the situation? Why wait and tell me on December 20, a few days before Christmas? I also went online today (December 20) and these items are still on the website showing availability. I feel that I am being lied to and treated poorly as a Kohl's customer. Perhaps they didn't like my complaint I emailed them. I will no longer shop at Kohl's.

I tried to cancel a Cyber Monday order two days later, via Kohl's customer service phone number and email addresses. I never could get through the phone number until six days later - Sunday. By then, it was too late. But while I made daily calls to Kohl's customer service, I started sending daily emails to their customer service email addresses. They - like the telephone number - went unanswered for days. I have since only received 1/2 of my original order, which they wouldn't cancel because they never would answer the phone or any emails. They keep sending me form emails. Kohl's in-store service appears to be okay and intact, but don't ever order anything from Kohl's online!!!

I have yet to receive the second half of my order and they've yet to give me any answers as to why. I've given up calling them on the phone because their wait times are longer that what you've come to expect from Kohl's.

On Saturday morning at approx 9:30 AM, I went to Kohls to purchase pair of boots since we recently received 3inchs of snow. I Arrived at the stored and within 45 minutes found the boots and remembered to look at sweatersin the Plus size women's section for sister/niece xmas present. I saw a sweater and I wanted to size it for myself for my sister, so I placed my coat over the buggy with my hand on edge of coat. Within seconds my coat vanished and I noticed it was gone. I searched immediately the area I was standing in due to the fact I was not there to visit the entire store since I can usually shop during the week when its more comfortable. I did not even button the sweater, I took it off and did not even look in the mirror.

I saw an Assistant working in that Depart. and she attempted to look away at first, but I insisted and I asked if Security was on duty and she said we do not have any here. That also surprised me since its Christmas, the busiest time of the year. So I explained what happened and told her my VW key were in the pocket of my coat. I asked what was the normal protocol. She said she would let customer services know so they could announce it immediately over the intercom. So I waited and searched for several more minutes and she did not come back. I did not hear an announcement but I did hear phone calls for employees and sales racks. I decided to go to the cashier and have the store manager paged. I was told by the cashier, even though I was not purchasing anything to get in the long lines to talk to them, even though I told him what had happened.

I said this is ridiculous, please page the Mgr. He finally did. Apparantly the manger decided he was not coming because the cashier said sorry, but we cannot do anything for you. I had wanted at least ro report that my car key was in the pocket and I did not find my cell phone so I feared it also might be in my pocket. Later I found out my phone was left at home. I pointed out I had no jacket in 20 degrees weather outside and I live at least 15 minutes from the store and I was afraid to leave my car for fear they would take that too. When I threatened to call the police to file a report, the Store Manager finally came to the front of the store to tell me in person that Kohl's would do nothing to help me make a report and does not have security personnel. I then requested him to call the police and he sent his personnel to look in that 'area'. 45 minutes has now passed. I had to ask for his card, gave him my number and left with short sleeves to call my family from another store to be picked up and get my extra key. This is a poor excuse for professionalism and customer svs, especially since he emphasized he needed to get back to the floor with the 'customers' and I finally said I thought I was one?

I had not worn my coat before, so feel justified in getting a refund. I felt total lack of care on their part and humiliation. I was walking around in a short sleeved t-shirt and they were saying that maybe I came in that way? It's 20 outside. I have to replace my VW keys at approx 60 bucks or so and about $250.00 for my coat, and before I left the store someone had their purse stolen and another coat, so I was not the only one.

Don't count on Kohl's for actual delivery. I purchased items a few weeks ago with their 30%-off one-day sale. They sent me an order confirmation and then a shipping confirmation, with a tracking number. A week later, the tracking still didn't show a delivery date. So I called, was on hold for almost 40 minutes, only to be told there was a problem at UPS with the shipping address (Lie!) and that it was coming next week. Today, almost 3 weeks later, I get an email showing another tracking number and only a couple of the items originally ordered and confirmed, without the discount charged to my card. So be careful, and don't believe a thing the CS reps tell you, if you can hold for 40 minutes to talk to them.

Also, I called the manufacturer of the biggest items ordered and was told and got email documentation that Kohls was showing a retail price 33% above the MSRP. So their so-called sale price wasn't much of a sale at all. Again, be very careful in dealing with Kohls;they are not the retailer they used to be years ago. I just hate being lied to and dealing with dishonest businesses. I canceled my order.

Very unhappy experience at Kohl's at the year end! I would just warn someone who wants to buy women's clothes at Kohl's - Keep your eyes widely open! For some reason, they tag the same type of clothes (same brand, style, and size) on the rack with different prices (e.g. one shows $21.99, and the other $14.99). I don't know why they did this (I hope they did not do it purposely to FOOL customer). At the register I was told that there's no discount and they even didn't believe they have those $14.99 tags until I brought one to them. Then the cashier said it must be from the clearance area.

I don't know where their clearance area is, but the one priced $14.99 is indeed from the SAME rack of the $21.99 one. Interestingly enough, the lady right in front of me seemed to have exactly the same problem. I don't understand why they do this to the customer. They are wasting our valuable time. I really don't think it's necessary to fool us on the $7 difference. They can simply show the real price and I will still buy it. And now, I never want it because I feel disgust for it and I'm afraid later on when I wear the shirt, such unhappy experience will squeeze into my mind. They are never the Kohl's I knew before... I really hope Kohl's can take on efforts to improve their in-store service.

After purchasing 3 different stainless steel kithen cutlery sets, one Basic, one Chicago Cutlery, and the last one Kitchenaid, (all three rusted after a week)I returned it to the store , thats when they told me since i had putthe item in my Kohls charge i had recieved 17.99$ in kohls cash and had used it since i had purchased the knife set,I would get the refund for the knife set minus the kohls cash!!!I explained to the manager that it is not my fault that they sell junk and had wasted time/gas money on three round trips to your store and she pretty much told me sorry about you luck, so for a 90.00$ knife set i was only refunded 76.87$$.

I returned items numerous times was told I would receive a check in the mail. The checks never came I contacted Kohls main office, and was sent a in store credit. My in store credits added up because these were gifts I received as gifts didn't like or fit so I had no receipts, the main office was very rude. I said I was old I would receive a check and they denied this.

I went shopping on Saturday evening with my 87 year old father. Not a salesperson in sight, walked across the store to locate a tape measure to determine my Dad's waist size, the only person at Customer Service informed me that Kohl's does not have one (but I might check in the shoe department !) After picking through some items, went to pay, and waited on line for over one half hour.

The very kind cashier paged for "all available associates please come to the front registers". No assistance came. I asked him if there was a store manager. He said he was in the stock room. He was also unavailabe, when I attempted to locate him. I filled out a "store survey" - hoping that I could plce the comments I am making now directly to Kohl's. There is NO E-MAIL ADDRESS, and the corporate offices are not opened, obviously, today (Sunday). I am visiting from Pennsylvania, where I do not find the same degree of total-self-service and seeming store manager indifference/incompetence.

Receiving incorrect billing and unable to contact finance department due to lack of telephone number.

My husband and I purchased a sofa and a recliner chair 2 years ago. The salesperson told us that this sofa would hold up very well to kids, etc. We don't have kids so we thought it would be a lasting piece. She also said it would be "easy to clean." Well, neither of these things seem to be true. The recliner came with a giant wire sticking out the front of it.

They replaced it within a week, only this one has a bump under the fabric that is still noticable...they sent someone to look at it but strangely, he found nothing wrong with it. It also makes a loud crack sound when putting down the footrest. It is a completely inferior product. One would think that for $1200 that we would get a quality piece of furniture. Now on to the sofa.

The sofa cushions are all crushed without possibility to reshape/re-form them into something useable. As I said, it is my husband and I only who use this sofa. We don't have teenagers who lounge around on the sofa squooshing the cushions. They simply are deformed. They don't even sit up on the back of the sofa. They fall down into the seat even when no one is sitting on them. I cannot believe how hard it is to clean this sofa. It is microfiber and anytime I have cleaned it, it ends up looking worse. I will not purchase another piece of furniture from La-Z-Boy nor would I recommend them to any of my friends.