Kmart Customer Service

I went to the West Lebanon store to use my shopping rewards. I checked first to see how much I had on my rewards card and then shopped. Only two registers were open and there were long lines. I looked over and there was someone at the 6 items only register. So I went there and handed my Sears card and my reward card. I told her I would be using my rewards card for my purchase. She rang me up and said that will be $24.42 and to swipe my Sears card. I said, "I told you I was using my rewards." Very rudely she said, "Well, I wish you had said that." I did swipe my Sears card. She could have voided the transaction and started over but was not willing to do that. I said the reason I went in there was to use my rewards and if I could not use them, I did not want the merchandise and proceeded to walk away. She then very loudly said she would void it and start over by that time I was 10 feet from her register. That transaction had better not show up on my Sears card as I will not pay it as I did not sign for it. As far as I am concerned, I will not shop in that particular Kmart again. I will travel the extra miles to a store where there is more courtesy to the customer. By the way, her first name was ** and that is at the West Lebanon, NH Kmart.

From the day Kmart opened up they have had a total reputation for rudeness and not helping if they are asked a question. Over the years, they still hold that title of being one of the rudest clerks. I hate this store because of the untrained employees for customer relationship. They are just flat horrible. I, on occasion, just go back to see what Kmart has that I might want, but always walk out the door saying to myself I hate this store and I will never be back ever. But again last week, I decided to look at the garden department as I was looking at bags of mulch and stuff. There were 3 people taking their break, which is fine, one watering plants and one at the register. I had not one person ask me if there was anything they could help me with.

I finally had a customer there answer my question as no one seemed to want to help at all. I did buy that day close to $100.00 of pots and mulch. I got a $5.00 card that I was supposed to get off the next time I bought something there plus they said I had $10.00 with reward points. As we live way north towards Mt. Spokane and the north side store is closed. This is not the only location. I did decide to go back Sunday, on Mother's Day to redeem my $5.00 and the $10.00 reward points. Well, the exact same thing happened, lady watering the plants, and again it was a customer that gave information on the mulch on sale.

The lady that worked in the department said they are priced as marked kept on watering. The lady said that is not true, they are on sale, it is in the newspaper. She just kept on watering. So, then I went up and asked the cashier. He said that he had no idea, priced as marked the customer has seen the ad behind him and said there is your ad and they are on sale. I bought a couple of bags on sale and another big outside planter. When I was going to check out, for some reason I was unable to use the $10 reward money. I then gave the cashier the card and guess what, there was nothing put on it. I had the receipt from the transaction that clearly stated $5.00 off. Nope, they would not honor even the $5.00 off even with the receipt on hand. I walked out saying out loud that I hate this store and I will never ever walk in the doors again.

I like the products but Kmart has a huge, huge problem with training their employees for friendly, helpful customer service. They are the worst over the years I have ever dealt with. They need to do something about it. I had similar experiences at the North store. There was an old lady that was just flat nasty. There are some nice employees but the majority just flat sucked. Will I be back? Not for a very, very long time!

The freezer purchased at Kmart broke down. I called and the company sent a repairman out to fix it; however, he was unsuccessful. He gave me the number needed to call and get the freezer replaced. I called and spoke to several representatives of your company. I was told that I had to fax a copy of the original receipt and the company would replace the freezer. Unfortunately, when I called to verify the claim # that was given to me and to make sure everything was on track, I was transferred to a rep named Anthony and he told me that the freezer I had was recalled for various reasons and I had to go online and choose another freezer. But if the price was higher, I had to pay the difference before the company would make good to me for selling me a recalled freezer which I thought was bad business ethics and inconsiderate to a loyal customer such as myself. I am very disappointed the way Kmart handled this matter and I will be letting all my friends of the community, co-workers, and family members about this and how dissatisfied I am with your company and the major appliances that your are selling to your loyal consumers such as myself.

I went to Kmart on 4.5.12 to get my twins a birthday gift. I got the merchandise and the cash lady at the register started giving attitude because some of the clothes don't have tag and even though most of them were two each, she refuses to scan the same one with the tag twice. Finally 20 minutes late, swipe my credit card. The card was approved and then the register froze. So I had to go to another register, swipe my card and it was declined. I was like this is impossible because I just put money in the account before I got there. Anyway, i only had $60 cash so I paid for a few things and they put back the rest. I came home, checked my account and it tunes out. They took my money at the first register. I called the next day and told them what happened and they told me to come in and they will give me back the money.

When I got there, the lady that I talked to was gone so I told the night manager. She started getting upset telling me I need a bank statement, when she can simply look it up on the register. Anyway, three hours later, she came back not with my cash but with store credit. Her name is Mala. Anyway, the store credit didn't go through. None of them could put it through. To make a long story short, since 4.6.12, I've been trying to get back my money by calling day and night and calling the number and the internet, and going there in person. They told me it will be back into my account. For weeks now and still nothing. I am very, very disappointed with Kmart and their customer service. And my bank can't give me back the money without a receipt and I didn't get a receipt because the register froze.

My niece, my sister and my mother were shopping at the Kmart in Binghamton NY. My niece (a plus size woman) bought some underwear. The cashier (a young girl) picked up the underwear and showed it to her visiting friends. They all started to laugh out loud. This employee of Kmart shouldn't have had friends visiting her while she was working in the 1st place. This situation was uncalled for. The cashier had no right to embarrass the customer. It was not the cashier's business what the customer was buying or what size the customer was. This cashier was discriminating against a plus-sized woman. The actions of this cashier were reported to the manager on duty. "Elaine", the manager said she would talk to the cashier on her next shift because she had left for the day. How dare this cashier insult a customer due to her size. Kmart needs to address this.

This is the second time I went into Kmart to get propane and had to wait about 15 minutes because they could not find the key. The young lady called someone and no one came. A man came walking out of the garden center and she asked him. He said it was in the drawer behind her. She looked and found a key, but it was the wrong one. She shrugged her shoulders. I just told her I would go somewhere else. Her answer was: "Okay." I walked away. I was not happy.

This happened in Mableton, GA on April 21, 2012. I bought an air bed at Kmart on November 25, 2011. One of the strings on the bed popped out so that it was very uncomfortable to sleep on. I had bought the one-year warranty, but I lost the receipt. So I called first to make sure it was still possible to get another one since I live all the way in Dalton, GA and it's an hour and a half from the Kmart in Mableton. The lady I spoke to when I called said it was possible if I went to the store I bought it from and gave them the date and time when the purchase was made.

So I went all the way to the Kmart in Mableton, GA and spoke to two ladies in customer service. Before I even finished explaining them the reason I was there for, one of them said, "Ma'am, you're going to have to call the 1-800 number and ask to speak to someone in Spanish because I can't understand your accent." I am Hispanic, but I've been in America since I was six years old and went to school here. I asked her to let me speak to a manager and she said the manager was very busy and could not see me and that she did not speak Spanish! I finally just left because to me that was a very racist comment!

I was at Kmart with my entire family. My two sisters just had kids, so we were trying to find a good baby monitor and we found two really nice ones that said they where $19.99. We went to check out and they rung up $99.99 and our cashier got an attitude. She said they would never sell the ones we had for twenty dollars and she would have her manager called up here. She went and got the manger. He started getting rude with my 78-year-old grandmother. I don't appreciate the way things were handled and it's not like it was just one or two in that area - it was like 5. Thank you and please contact me.

I called the local Kmart in Kinston, N.C. and I was on the phone for over five minutes. Finally, I asked them to transfer me so I waited another seven minutes. I hung the phone and called back. She then transferred me back to layaway and nobody ever answered. This is crazy; the store is not that busy. When I went to the store, I had to wait another 15 minutes before someone came and assisted me. That's why I only shop at Kmart about twice a year. I had trouble with the customer service reps with bad manners. The store needs new employees who are there to serve the people!

This is about Kmart's slow checkouts and poor customer service. I was at the Kmart on Hershberger Road in Roanoke, Virginia on April the 13th at approximately 11:30 AM. This is not the first time I had waited for so long at the checkout but today, it was worse. Only two elderly cashiers were working at the front of the store and the lines were at least 6 people long in each checkout. The ladies were doing the best they could do but my complaint is the other employees in the store who weren't working.

A young gentleman was called called to the front to override something for the cashier. He appeared to be from the management. The lines were very long and he didn't even offer to help the ladies or call any additional help up front. A few younger ladies were stocking the shelves, and a few were just standing around talking. I feel, having worked in retail myself, that someone should have opened more registers.

Every time I am in the particular Kmart, I dread the wait before I walk in the store. I really love the store, but I am getting fed up with the slow service, and the management not offering any type of help for these elderly women who are working the cash registers.

I took my son in to buy a bike. Under a clearance sign that said "Mongoose 26" men's Tactic bike", we found a bike that was labeled Mongoose 26" bike. When we took it to the front with the clearance, tag the employee stated that that was not the bike because the clearance price was too low (Please explain how a clearance price can be too low). When I asked them to show me a picture of the bike that was being clearanced out, they could not or would not do it. If two items are labeled exactly the same, how are you going to tell them apart if they are not tagged? When I went to the kmart.com website and typed in "tactic bike", it came up with five items found. The only one that was a men's 26" Mongoose bike was the exact bike we had tried to buy. I attempted to show this to the people in the store but they would not accept what was on their website as proof that was the correct bike. We left without a bike. Perhaps another chain is more interested in taking care of a long time customer.

A very rude behavior I received from your KMart Store electronics department associate in University Boulavard, Davie, FL. As the store was in liquidation on March 30, 2012, there was a huge sign of 10% off on many phone accessories. However, as the original price was covered, it was impossible to find the final price. As I kept looking into the covered prices to understand the original price, the rude electronic department associate yelled at me with her huge voice saying, "Sir, The reason why you are trying to meticulously look at those prices are because they are not valid!"

This was such a very bad and impolite approach I ever had in my life. First of all, the reason why I was carefully looking at those tags was to know 10% of what! As simple math required multiplication of 10% with the base number for those with enough IQ to understand. Second, even assuming the customer was not doing the correct thing in the world, the associate's approach should be polite and asking, "How can I help you, do you need any information?"

After I explained the reason as to find out the price, she called me to her desk using her index finger as she was bowing it inward like a school teacher calling the kids! After I tried to reach out the store manager, it took him several tries to leave his desk and make sure it was truly worth it to waste his time with another annoying customer. After he finally reached to podium, I contacted the store manager, **. He seemed extremely helpless and careless admitting that there is nothing he can do about this as the store is closing soon.

In summary, this is such an extreme disappointment for me for such a global retailer. I hardly understand how it could turn out to be that way. I hope this complaint can raise a flag to the Executive Management to take an action if they really care about reducing the amount of closing stores and want to improve their business.

The cashier had asked me to donate to their children's fun and I declined. She then proceeded to ask me to join up for the rewards and again I declined. I told her I was on my lunch break and didn't have the time to do so. She then starts bugging me like a little kid who wants ice cream—that's called soliciting customers. After I informed her for the third and fourth time that I just want to pay for my items and be on my way, she says ok and throws my change on the little desk behind her and tosses my receipt as well. I will do everything I can to expose the Kmart in Burnham, PA. That store is a disgrace and should be closed down. I called in afterwards to complain and the person claiming to be the supervisor kept hanging up on me. It's a double whammy from the Burnham, PA Kmart.

I made a purchase totaling $11.55. I gave the cashier a $50 bill because it was the smallest denomination I had. I even commented that it was the smallest I had. She gave me back $8.45. I told her that I gave her a $50 bill and she said that I gave her a $20. I went to the service desk and the person there got the manager. He claimed to have taken her drawer (I couldn't see from where I was standing). He went to the back of the store, he claims that he and another person counted it. He was back to the front of the store in less than 5 minutes. He said the drawer was to the penny. I believe the man lied to cover for his cashier's mistake. I walked out $38.45 short. I don't steal and I don't appreciate being stolen from.

The problem is the employees at store 4438. Rude cashiers, slow, very poor customer service. I spend a lot of money at Kmart! I try to be friendly with this cashier. Her name is Octavia. She was very rude to me and the guy ahead of me in line too. I'm just tried of spending my money in a place that doesn't care about their customers. I don't have to shop there. I love Kmart but I just can't see spending my money at a place that is just plain rude. I don't need that. They really should do something about it. If not, I'm not shopping their anymore.

I was looking around near the jewelry department when my daughter slipped away for a second not far as I said. She went into the employee part of the jewelry area and let me say she is 2 years old, ok! The lady that was in there working, grabbed a hold of my daughter by her hood of her coat and yelling the top of her lungs at her. That was uncalled for. I took my daughter and told that ** I'm sorry but she was that. She could have been gentler with her instead of making her cry. Another lady saw what had happen and went and said something about it. I was so ** that I went right out of the store and said I was not ever coming back. My mom was still in there and that's how she knew the lady that saw what happen went and said something. I was not happy with this lady at all from Sidney, NY Kmart.

I was needing simple help getting some little shoe inserts for my daughter's new shoes that slip on her feet a little with pantyhose that was fitted at shoe store for her feet but at the time, shoe store was out.

So I come to Kmart where I come at least 3 times a week and I asked one lady in the pharmacy and she couldn't get off the phone long enough to help and it wasn't business phone call at that. She said I would have to talk to pharmacist so I waited and when he came back, I asked which one would be the best. He said a new smaller shoe would be best in a smart rude manner. I told him he was rude and I went to check out talked to manager not sure what was done but this pharmacist was awful.

He was just mean. I was there to spend 500.00 dollars on new things for my house but I was so upset I left with just the things I needed. I spent about that at Christmas and what I buy all year long but I don't know if I'll be back. I thought about going back to talk to manager but I don't think that would work. I'm upset because I love Kmart but to be treated and talk to that way is unacceptable to me. I work in customer service and that would never happen there a thing called respect and that wasn't happening in Cartersville, GA Kmart today.

I get all my medicine through Kmart and to be honest, every time I call and get the automated recording, I get angry. This is the United States, not Mexico so why the heck does it begin with "to continue in English press "2". I know one thing that if I went to Mexico, they wouldn't put me and my not being able to speak Spanish before their own citizens. Our county and companies are getting so politically correct that you all make me sick.

I ordered a phone from Kmart and they shipped it to the wrong address. I have called numerous times and talked to customer service. They were rude and were not willing to help me to get a credit on the phone that I never received, because they sent it to the wrong address. I would not recommend this company to anyone to buy any merchandise from!

I went into Kmart on 78th and State to return some items my mother purchased for my 5-year-old son and my husband. I had my receipt and my mom paid $100 in cash and the rest on her credit card. My return was $54.20 and Vicki which was very rude told me, "just back on credit card or gift card?", and I said my mom paid some $100.00 in cash.

She said it can only be on gift card or back on my mom's card. I said put it back on her card but then we couldn't because I didn't bring her card so the only option was gift card that was the option, but my whole point is that she paid some in cash and I should have gotten it back in cash. I will never shop at Kmart again. No wonder they are closing. Walmart and Target treat you better and would refund your money.

I went in to your store in Winona MN, and went to buy a watch. I waited at the jewelry counter a good 10 minutes, before someone helped me. They weren't that busy. The sad part is, there were 2 other people waiting, and one just walked away after a while. It seems like every time I venture into the store, the same thing happens. But on a good note for you, the clerk was very pleasant. I will spend the extra ten minutes and drive to Target. It's not a big deal, we were just discussing lousy customer service, and we were swamped with K-Mart stories.

I know Black Friday was going to be crazy. But the managers were really rude. Elena ** was the rudest person. She was a bad and mean with customers and treated employees really bad just because she had to check on a price. She was the rudest person ever. I will never go back to that store at University Ave. San Diego, CA.

Is KMart so desperate to turn a profit they take to ripping customers off on a return? I paid $14.99 for "beans" to fill a beanbag. I returned it on 10/30/11 w/o my receipt. I told the young man I would take a store credit because of no receipt. I was refunded $11.24 plus tax for a total of $12.11. I was told that's what came up in the computer, never mind it was still marked on the shelf as $14.99. No offer to check into it. Just the rotten attitude of "too bad so sad". $3 + the tax is no small amt of money in today's economy. Shame on you, KMart.

I received a K-mart sale ad with the Jacqueline Smith Mission Dining Room Set advertised for $219 regular price $269. I decided to go to my local store 2 minutes from my house and purchase the set. After waiting for 25 minutes to find out if they had it. Which they did not and did not know when or if they were getting it, 1st day of the sale? I asked for a rain-check, and was told she did not think I could get a rain-check from her for that item. I told her to get the manager. She came back 15 minutes later with the rain-check. I left the store and went home to look at the item again online and noticed it was showing in stock at a store 10 miles away and went ahead and ordered it to pick it up the next day at that store; which said would Email me when the item was ready to be picked up.

The next day I received the email 10 in the morning and went to pick it up at 2 in the afternoon. When I told them I was there to pick up my order they could not find it and took them 20 minutes to locate it; at which point they told me it was buried under a bunch of stuff and I could shop until they unburied it which was another 20 minutes. When they brought it to the front the box seemed ok except for a small dent in the top. I asked if the set might be damaged and the said no it was not.

We got home with the set and took the pieces out one by one all were fine except the table top underneath everything was crunched on one corner. I went inside and called the customer service number on the paperwork and was told I could take it back to my local or any Kmart for the refund. I told him I wanted the set just not a damaged one, if he could locate me another set I would exchange it at that store. I was on hold for some time when he came back he told me I would have to order it through sears as he could not locate it anywhere else. He said it would take a week for the delivery, I said ok as long as it is exact same amount of the purchase I just made. He said it was and he would not charge shipping charge for the inconvenience; however I would need to give him my card number again so he could place the order which meant I would have 2 charges on my card until I go to the store and then they would immediately refund the damaged set.

So after getting off the phone the set was immediately taken back and told I would receive a refund to my debit card, which I did; however the cashier was not sure how to perform the refund and had to get the manager to do it. The next day I noticed a new charge pending for $304 the next day on my online banking from Kmart/Sears (whatever). Infuriated I called the customer service line again and was told I was being issued a separate $65 refund for the shipping charges which I would receive in 7 to 10 days. And that now showed on an emailed invoice to me as $124 and told I would only be getting a refund for $65 for the shipping not for the handling.

I told him this was not what I was told on the phone originally and told them they need to pull the recording of the call and cancel this order. I was told he could not cancel the order I would now have to wait for shipment 7 days then ship it back and wait another week or 2 for a refund. I also received another emailed invoice with the charge showing the same charge for shipping and $0 for handling; but both still with a total of $304. So now I call back customer service for the 3rd time to tell them about this and that they tell the same thing they cannot cancel the order it is already being processed. Mind you though I called the customer service line at 4pm the previous day for the "exchange order" and was on the phone with them the next morning at 8:30 am to cancel; however nobody could stop it, **.

I called executive office customer service and was given a case number...this is day 2 and I am told they can try to stop the order but basically said the same thing. I have to wait for my money and they could only try stopping the order. So I go back to the online thing and notice it's now in stock at a closer store but I have to wait 7 days for mine and pay $124 more. So I call back again this time the executive office complaining about their general incompetency over this whole thing and how the customer service guy on the phone ripped me off to hit his numbers for the day. If they put the charge through it would be unauthorized and this new guy tells me to quit harping on everything.

So now I am really mad but he tells me he can stop the order in fact goes on to say there never has been one he could not stop especially since the order was new in its infancy just placed. He knew it was not shipped and the charge would fall off my card because he was putting in an urgent request to stop shipment which my case worker LORI #98 did not. The next day I look at the tracking which happily says cancelled; however the $304 charge went through on my bank card. The original refund went through and a credit for shipping went through. I have not yet received a credit for the 2nd online purchase. I am afraid they will keep it, I'm now thinking they refunded the wrong order # in the store maybe they are rude and incompetent, sneaky, and lazy. I will of course never shop there again and will keep blogging about this till my fingers fall off.

I went to Kmart before work, so I had not much time to spend at the store, and found what I need. At the checkout, the cashier was out of money and had to get change for me. The store was not really busy--five employees were just standing around--but it took her five minutes to get my change. Why didn't she have any money in her draw? This happened at 1:00 PM. When she gave me my change back, she was very rude to me. The manager was standing right there but said nothing. I will never shop at Kmart again. I am going back to Walmart. I am also telling my friends and family about this. The store was in Bloomingdale, IL. I hope that other people do not get the same treatment.

I received a broken product (Order Number: 256265341) and all Kmart did is send me an apology and a survey. It was just a $35 tail light kit but what a way to do business. Just won't do business with Kmart or Sears again. They are China ** anyway. I am out about $35 but still have a broken tail light.

I went to return the shoes but I forgot the receipt. When I got there, they wanted me to take the shoes back home until I found the receipt. Lisa at the return desk would not let me take the shoes and said that I had to exchange them for something else. I went to get something else. Then, she says, "I told you that it had to be from the same department," which she did not say the first time (my two daughters were there also).

I then went and got two pairs of shoes, then, they told me that I can only get something that is worth $12.44 because they are marked down. So, I could not take my $24.99 shoes home to look for the receipt. I had to deal with a real ** at the return desk. I shop at Kmart weekly but not anymore. You took my money and treated me like my money is no good. I will only shop at Walmart from now on because they treat you with respect and are more than happy to help. That is why Walmart will still be there when you have went under because of reasons like this.

Me and my kids came to Kmart 4817 and the cashier, Alana, was so rude to us! I asked for a manager but the manager never came! A lady who is in Kmart all the time (she is a solicitor) says that Kmart associates have those attitudes because the managers give themselves raises and vacations; however, they give all the associates minimum wages, $7.25 per hour, and letting them work under 29 hours per week! The managers steal from the company and get away with it! The LP manager is watching the associates and David, the store manager, rewinds the tapes to read the associates' lips!

When women and men go to the fitting rooms and steal half of Kmart, LP never catches that. Managers get to walk out with chairs and stuff that they claim to be thrown away! They also put three or four people in clothes on the registers and throughout the store! They never have enough people to cover one shift; they are always understaffed!

One of the department ladies, Monique said that she does not like to do what she calls 'hard work!' Also, David accuses his associates of stealing when it was him, his family, friends and colleagues who are doing so! Vicky ** takes around ten vacations a year! Part-time associates are overworked and sometimes can't take a break! What kind of business is this? The managers are claiming that Sears took over and took away the holiday pay and other pay that was entitled! This store has the most inside stealing and its authority people who are stealing! Lyndon covers the managers but him and David are trying to get all the honest employees out by accusing them of theft!

If there is a corporate management, you need to know that this store is overcrowded with merchandise. Your clearance area year-round is a mess and it's too high on the prices for clearance! I hate Kmart period! The managers suck and the employees who are part-time are killing themselves. They have no money or benefits! Ronda ** at Fox 6 needs more from the employees who are working like slaves for $7.25! But no one wants to talk! Customer service reps also complain about the managers who take their raises and give them to each other.

Kmart is only about making sure that the managers are paid, that they get their raises and vacations, and that they do the employees poorly! After inventory, they bought a chicken. Then, the managers went and took all of the chicken. They left the part-time night associates with gruff! It's a lowdown how management get to steal the employees' hours and raises and give it to themselves! Fox 6 will do my story but those associates are going to have to step it up and stop being scared! They should talk about what is going on within Kmart. A couple of cashiers are willing to talk but those underpaid and overworked department people will not budge!

My daughter went into the store to purchase hair products. She had them in her hand to bring to the register to purchase. She sprayed the Garnier Fructis hair gel to see what it smelled like and to see if it was too sticky, when she was approached by a clerk. The clerk said, "You have to leave the store now because we had a complaint that you were spraying hair spray."

She was rude and embarrassed my daughter, who is 21 and studying criminal justice in college. She is pursuing a 4-year degree to work in adult probation and PA State police. We are offended by the actions of this clerk and we are insulted.

My daughter was humiliated and embarrassed and accused of something ridiculous and asked to leave the store. Now, my daughter put the desired hair products back, which she was going to buy. She did spray the gel to see if it was sticky and not spoiled. My daughter was intimidated and falsely accused and humiliated.

On a trip to Kmart this morning, I stood in line for 45 minutes--only one lane was open. But because the cashier couldn't speak a word of English, she rang up an order wrong and couldn't communicate what to do or how it could be fixed. When I got to the register, she rang me out and pointed to the price instead of telling me. I was very disappointed in my service there. A cashier should be able to speak actual English in America!

I placed an online layaway as I had last year to beat the Xmas rush (I had some issues with my last order, as there were missing items, wrong items, and entire orders were missing but were found 1 hour later). My order included items to be shipped immediately along with layaway items. I called before I placed order to ask a few questions on how to make sure items were in stock. So then, I did like they said and placed order. After placing order, I got a confirmation. 30 seconds later, I got an email stating the layaway was cancelled.

So, I called the number provided on email. I got someone in another country who can barely speak English. The rep told me I need to the call store I had planned on using for layaway. I called the store. I was on hold for 30 minutes and was transferred to several different people. I talked to an employee who could not help me after I asked another question . And finally, I got a manager who looked up my order and said he has no record of it. So, he could do nothing for me. I called the number on website. I got someone who found the order but couldn't find reason for cancellation. She guessed the items were not in stock. She told me I should get refund in 2 days. I told her several of the items I wanted were on sale. I wanted to still try and place a layaway. She told me to make sure the item is available in store I want to pick up layaway at. She told me the store I use would not know about layaway for 5 days.

I went back to send new order. I checked items. A couple were not available at store, so I added all items that were available. I chose new items to replace the others. I placed order and also canceled. I emailed customer service about all of this. I got a reply and it has a number in it to call when I want to order again. It only deals with one order was my concern and did not answer anything. So, I sent a new email stating I had 2 orders that were cancelled. And I had 150 dollars tied up now due to misinformation. I got another reply but no answers.

So on day 3, I called number on email about refund. I got someone who speaks little English and told me to call store. I informed them that the store has no record of it. She told me I have to go to the store now to get refund. So after getting nowhere with this person, I called the store. I talked to this guy who couldn't find the order. He said the numbers went in order and my 2 order numbers were missing. He said he had never seen that. He asked what was in order. He informed me those items were in stock. He said he would go to manager's computer to see if he could find orders. He said he could see confirmation numbers but no items were listed. I asked about refund and told him the woman said I had to come there to get it. He told me that was new to him and I had been misinformed. He could not give a refund without all the information on orders. He informed me that everything I had been told so far was wrong. He told me to call previous number back and tell them the store has no record and if they had a problem to call the store.

I decided to call the number off website again. I talked to this guy and told him the situation. He also told me I had been misinformed just as other guy said. He also had a hard time finding order but told me he couldn't find any reason why the order was cancelled. He told me he was sending the problem to a different department to be looked into. He told me that I should receive refund that day or next. He told me to call back in several hours. He gave me a number to use when I call again to see status of refund and reason for cancellation. So I waited for 5 hours and called back. I got this rude woman who I tried to give the number to but she did not want it. She said there is nothing she could do. At this point I become pissed. I just raised my voice enough to let her know I am pissed. I informed her I would let all of my family and friends know about this as well. And I informed her I would call local news station which has a consumer complaint segment to let them know about it. I also told her I can see why stores are closing when you get service like this. She then told me to hold. She came back and told me I should get refund on Saturday or Monday.

I got an email from company stating reason why it was cancelled the same day and when refund is issued. The email also states that if I planned on ordering online layaway again, I should wait for a few days cause they were looking into this problem. Items are in stock and the cancellation notice should not have been that quick. So, we will see what happens on Monday, because the refund was not here this Saturday. And I have not received any emails. The items I wanted shipped I have received, so there was no problem with card.

This is not the first horrific experience I have had with Kmart. I said that the last time was so bad that I would never shop there again. I want you to know that everyone I have talked to about Kmart says the same thing as me. The stores are so poorly run that Kmart will not survive unless new management is put in soon. None of your managers know how to work in public. I'm done with Kmart and the rest of my Christmas gifts will come from Wal-Mart.The employees know how to treat their customers at Wal-Mart.

I went to Kmart last spring. I was 38 weeks pregnant and needed a few final things before the blessed arrival. I carried my then-14-month-old daughter into the Kmart store, where I walked slowly past 3 associates talking (loudly, and not about work). I tried to get a cart with a safety belt. The first 2 had none. The third had one, but it was stuck inside another cart. I tried 4 or 5 times to pull it loose, to no avail.

I looked over and saw the customer service (HA!) desk. There was a tall male manager there, watching me. When I began to ask for help, he suddenly turned and walked away. The 3 associates were still chatting away. I turned around, and another customer had left during this time (apparently) so there was a cart parked next to this nest of 2 hens and a rooster cackling away. It had a safety belt - yeah! I made the comment to them as I walked away that I guess they were on break.

I needed picture frames - got them. I needed laundry baskets - got them. I needed a rocking chair. Couldn't find them. I searched for an associate near the RTA furniture. It's right next to Layway (and apparently the employee lounge) so there were 2 employees there. As I walked toward the associate with a rolling work cart, she looked at me, and then noticed another employee. As I said "excuse me" for help, she quickly turned to her right and began telling the other woman how glad she was that it's time for her to leave.

I loudly said again "excuse me". Nothing. "I can chase you I guess, but I'd rather not" was my next line. The older woman finally turned to me. "Yes" was her response. She then pointed me to another aisle - "I think they might be over there, if we still carry them. I'm not sure." I wasn't sure where she was pointing as she turned and walked back to her buddy.

I wrote a letter to the store and to the coporate office. I have heard NOTHING. And Kmart wonders why they are sinking!

At about 5PM on Saturday, Ocober 28,2000, my girlfriend and I went to the local K-MART to get a rain poncho, some socks and some toiletries. The man in the sporting goods department (I forget his name) was helpful enough. He answered our questions about a poncho (that I needed for an outdoor football game that I was going to attend the very next day) and even let us open the package to see if the poncho fit properly. It did, so we thanked him for his help and we proceeded to do the rest of our shopping in the store and after picking up several items, we went and got into line.

After standing in line for at least 5 minutes (which can seem more like 10 minutes sometimes), the cashier turned off her light and told the rest of the line (there were 3 other customers in front of us and 2 or 3 more behind us)that her line was now closed and that we would need to find another line to stand in.

My girlfriend was furious but not nearly as vocal and profane in language as the man who was directly in front of us. He shouted to the cashier that he was told by ANOTHER cashier in ANOTHER line to come to this particular line. The cashier again said that this line was closed and left the checkstand. The man in front of us shouted that this was a bunch of "baloney" (that wasn't his precise wording, but his exact words are too profane for this website) and he stormed off. He only had one item (a magazine) but he did get into another line.

I told my girlfriend that we should go to the sporting goods department and see if we could purchase the poncho there. She said that that was fine with her, so we put the rest of the merchandise (some socks for her, a VHS blank tape for me and some toiletries for the both of us) on a nearby shelf. I know, that wasn't nice, but we weren't in the nicest of moods at this point. We went back and paid for our poncho in the sporting goods department with no hassle.

My girlfriend was still mad when we left the store. She reminded me that that is why she wanted to go to WAL-MART in the first place, because they had better prices AND better service. I guess that I should have listened to my girlfriend. My question to you all is this: Is this a common procedure at K-MART? If it is, I never experienced before October 29th of 2000.

From what we read, Kmart is steadily losing market share to Wal-Mart, Kohls, Target and others. They seem to have lost track of some of the basics of retailing.