Kmart.com

The Kmart website showed that the Orem, Utah store had a Swiss gear sleeping bag mummy in stock at the store. I called the store and they confirmed that they had the bag in stock. I asked them to put the sleeping bag on hold and I was told that it was on hold. I went to the store the next day and had been told that the bag had been put back on the shelf and had been sold. I was very disappointed in the customer service and in the responsibility of the employees in the store. I have been disappointed and after this experience, I would not recommend this store to any of my friends, family or colleagues.

On December 16, I ordered the dark oak fireplace that was to be delivered in a few days. I waited and 2 weeks later, I still hadn't received my purchase. I called customer care and they said to call back in 3-5 days if I hadn't been contacted. I called back in 5 days and still no answers but said they would expedite the search or I could cancel the order. I said I would give them 3 more days but then I would cancel the order.

I called once again and they still hadn't found my package. I asked to cancel my order for a refund and this time they said they couldn't cancel my order because it was already shipped and this time it would take another 7-10 days to find out what happened to the package. Next week will be one month and no product and no refund. I will no longer be a customer of Sears or Kmart, either on a website or any of their stores.

The following I sent by email to Kmart's customer service. I ordered some Christmas items online. The first thing that happened was I was unable to complete my order online, so I called the help number. Just as my order was almost completed with the representative and my payment information relayed, my call was disconnected.

I called back to try again. This time, after starting the whole thing over including my name, address and etc., the order was finally completed. I received my order confirmation by email. I discovered my last name was incorrect, so was my order. I ordered one {1} string of frosted white old-fashioned lights, two {2} clear light 6 spiral trees and two {2} clear light 3.5 spiral trees. The email confirmation showed one {1} string of frosted white old-fashioned lights and four {4} clear light 3.5 spiral trees.

I called a third time to have my name and order corrected. My name was corrected. The representative cancelled the previous incorrect portion of the order for the four {4} clear light 3.5 spiral trees. She checked the new order after placing it and discovered it showed one {1} clear light 6 spiral tree and two {2} clear light 3.5 spiral trees. She then placed another order for one {1} clear light 6 spiral tree. When I received all my orders I received six{6} {not four} clear light 3.5 spiral trees, two{2} clear light 6 spiral trees and one{1} string of multi-colored {not clear} old-fashioned lights.

I filled out each of the representatives surveys in which they left me no place to complain about this matter. It was all about how helpful each of them was. They all seemed pleasant. However, there is something very wrong with placing orders by phone or online. I do all my shopping online, with the exception of groceries and I've never come across such a botched mess in ordering anywhere, but with Kmart. The lesson I learned here is I will never shop with Kmart, Sears or Lands End in the future. It is far too time-consuming and frustrating to waste my time. I am returning the string of multi-colored old-fashioned lights as it is too late to try re-ordering the correct item.

I recently placed an order with Kmart online and paid with my PayPal account as others have. On my PayPal it shows the transaction as pending for over a month but Kmart has never sent my items. When I called they have no record of my purchase and blamed it on PayPal. I use PayPal regularly without any problems ever. It is now 9 days before Christmas and many of those items are sold out and I am stuck without them for my daughter. There are too many competing stores that offer the same thing to take a risk with this headache of a store. Now the charges are still pending and I have to contact PayPal again to make sure they don't go through.

For the last couple of years I have strictly shopped at Kmart especially around the holidays but lately Kmart has been falling behind on the availability of products. I have had to travel two hours to go and give payments or pick up my merchandise after completing the layaway plans. For whatever reason, Kmart cancelled my Christmas order last week, I did not get a call, reminder or even an email of an update on my layaway. So now not only have I lost $15 but am still waiting to get my money reimbursed and now have to go shopping for what I lost. I had the layaway since Oct. I know that all I will get is an apology but this is non-sense Not only is Kmart not refunding me my $15 but you all won't give me the gas money I have spent visiting your store. I have now set up a layaway order with Wal-Mart and Best Buy.

One more thing, the Kmart I did visit is in Laredo, TX and I always have such a hard time with the ridiculous employees that are from Mexico who cannot speak English! I'm sick and tired of dealing with non-bilinguals. Laredo is still am American town, not part of Mexico and to top it off, they don't even the know product I asked for, a Pandigital, and the lady said that she did not know and for me to call the 1800 number. But don't worry, I looked around for it and found it. It was behind her in a glass shelf. Like I said, ridiculous! My order was cancelled on November 26. I sent this email to them on December 5.

I was shopping online at Kmart.com. I attempted to pay for my order ($126.19) using my PayPal account. After clicking on the complete order button, a screen appears saying that something was wrong with an item in my basket and the order was not complete. I did not receive a confirmation number . So I closed the website and went to a different merchant to make my purchase. Three hours later, I noticed on my PayPal account that there was not only one pending payment for $126.19 but there was two for $126.19. I was not able to use my debit card or withdraw money from my account to go grocery shopping because of the pending transactions. I called both companies and they each blamed the other for the problem.

I was unable to get anything resolved with either company. Kmart cancelled the "transaction that was never completed." I was told I would have to wait 24-48 hours for the pending transactions to drop from my bank. In the meantime, I have no money for gas and groceries. I will have to pay for overdraft charges which is not fair. How does this happen? Help.

I recently made a layaway payment online through Paypal on 9-18-11. Paypal processed the payment holding the funds. Kmart layaway stated the payment did not go through. I talked to Paypal and confirmed they processed the payment, and the error was on Kmart.

I was first told by customer service to contact the store, which I did in person. They told me I had to contact the online customer service. Then I wrote back to Kmart and they noted that my prior payment on 9-12-11 was processed, but this was not the payment in question. I clearly provided both the online order details and the Paypal transaction number. If someone looked beyond their nose they could resolve this. Several emails later, this problem is still not resolved. What makes this worse is, this is the second to last payment on an engagement ring, which I was planning to pick up on Friday. Now my plans need to change because of this error.

As I am also an online merchant who utilizes Paypal for thousands of transactions a year, I cannot understand why Kmart cannot resolve this. Paypal confirmed this is Kmart's error. Paypal even confirms a simple phone call to their service center would solve this.

I placed an order on Kmart.com on June 6 for in-store pickup and paid by credit card. I never received an e-mail to pick up my item. I called Kmart.com's customer service; but, there is no information about my item. I called store #4248 and was told that the item is ready for pick-up. I arrived at the store with my 4-year old autistic son and found out that item ordered is not available/sold out. Kmart.com and store # 4248 of 2875 Richmond Ave., Staten Island, New York accept orders for in-store pick-up of items that are not in stock.

On 6-23-11, I ordered a PURELL Instant Hand Sanitizer refill KSN 44666543.

My order confimation Number: 24307788.

I received this order on 6-24-11 via UPS. When I opened the box, it had leaked all over the inside of the box. It was wrapped in a blue bag and the bag was wet also. What a mess. It had not leaked on the outside of the box so UPS was unaware it was leaking.

It was shiped to me at 3907 Country Club Dr. W. and charged to my MasterCard account.

I've never had a problem ordering this before.

I placed an order online for a "Garmin mobile pc w/gps 20x" and the picture shown was a Dell laptop/netbook a with a gps chip thing plugged in to it. When I received it, it was just the little Garmin gps chip. I called to see where my mobile pc was and they gave me a bunch of rude run around. The "specialist" was supposed to help but she just kept putting me on hold and rudely interrupting me. She won't let me talk, saying I keep repeating myself. She was nice for the first part saying they would make it right. When she brought up the item on the computer, her understanding was that if she ordered it the way it was labeled and pictured, she would think she would be getting a laptop/notebook w/gps, not just this chip.

Even the description states "Garmin mobile pc W/gps." I thought it was lawful to stand behind what your selling. It is like buying a dvd tv combo and getting a dvd player, makes no sense. I have a proof on my email what it states on the add but as far as finding it now on the web, they took it off. I just want what I paid for, a mobile pc Wgps not a gps reciever!

I placed an order online with two gift cards for a 4G Ematic mp3 video player and a helmet and pad bundle. I got a confirmation that I should receive it by the 8th. I received the helmet, which was poorly packaged with no bubble wrap or plastic and no pads. I waited because I figured they would come with the mp3 player.

Well on the 8th, when I hadn't gotten anything, I called to see when I would and they advised me that they had canceled my order and that they normally send out and email advising. I didn't receive any email which I advised her. I asked to speak with a supervisor because it's close to Christmas and this is unacceptable. She assured me that nothing is charged until the item ships. Well while I was on hold for 30 minutes waiting for a supervisor, I called to check my gift cards and they had both been charged.

Now my issue is this, my money was taken for something that was falsely advertised as being in stock and wasn't and for an item that I partially received. The supervisor, Eric, that I spoke with wanted to send me new cards which would take 7-10 business days. I advised him it would be Christmas then and that was unacceptable. He then said they would just reload the cards that I had and it would only take 2-3 days. I went online the following day and behold, the mp3 player is in stock, all colors.

I called back to see if they could just send me the player and she said that I would have to pay for them with a credit card. I was confused. Kmart already had my money. I mean I didn't get that gift card for free. I actually put $100 into those cards. Then she must've slipped and said I could wait until I got my cards in 7-10 days that they were reissuing, which is exactly what I did not want. So now as I type this I have been on hold for 30 minutes waiting on another supervisor and I still don't have my money or my card.

It wouldn't show up. I called on this and they said there was a problem with the site and to try back in two hours. After two hours, it didn't work then two different associates.They keep passing me around, not letting me talk to a manager, they told me to try tomorrow because this sale is good until Dec. 11 so I tried today and the sale doesn't even show up.

I told another associate that I was told yesterday by two other associates that the sale would be good until December 11 and it won't show up in the cart. They kept me on the phone for over 2 hours and can't seem to get me a manager. I just get an associate after another associate. I just to keep explaining myself and I am still on hold and I can't talk to a manager.

Now, it's about principle at this point that they are advertising something they are not giving and trying to trick us into paying more because once you get to check out, no sale price shows. I have also been disconnected 3 times.

This is regarding Kmart.com (online store). I want people to be aware of how deceitful they are before they consider buying anything from there. I placed an order on Kmart.com for the XBox Kinect, on December 2, which is a very popular item. I live in Los Angeles and chose "North Hollywood, CA" for "pick up in store". Upon processing the order, it told me to pick up in Phoenix, AZ which is in another state!

Obviously this is an error and it should be easy to correct and cancel the order. I called my credit card company, and apparently K-Mart has processed a charge on my card for the amount of $170.89.I have tried multiple times to call and cancel the item and encountered problems in which the employees cannot cancel the item. I have spoken to 5 or 6 agents already within a span of 24 hours. The reasons I am getting why they are unable to cancel are the system is down and the order is processing, and the "offline" team is the only one who can cancel it. I have called 5 times in 2 days and am being given the runaround.

The last customer service person I spoke to told me to call the K-Mart in which the order is supposed to be picked up, and they can cancel my order and the charge will drop off. I called the number on my receipt and that number has been disconnected. After searching for the address, I called the new number, and the customer service rep at that location told me it used to be a K-Mart a few years back but was now a Sears outlet. I talked to this person regarding my situation and told them that I had ordered an XBox Kinect, and they informed me that they do not sell any sort of electronics there. So first off, Kmart.com charged my card, secondly Kmart.com is no longer a Kmart and is a Sears outlet, the "Kmart" phone number for the store is disconnected.

I had to search an alternate number to reach the current "Sears outlet", and lastly, the store address in which I am supposed to pick up this item doesn't even sell electronics. And here's another real kicker, the customer service email on Kmart.com doesn't even work: **@customerservice.kmart.com. Obviously, something suspicious is going on with K-Mart regarding this situation. To be honest, I don't even think Kmart.com has the Kinect in stock, especially with them having it default to an outlet Sears that doesn't even sell electronics!Spread the word if you read this, don't say I didn't warn you about buying from K-Mart! I just finished filing a complaint with the FTC so that Kmart.com can be investigated for deceitful practices.

I am currently waiting for this charge to clear so I can dispute it with my credit card company. Go to Target or Walmart which are more reputable stores. It's no wonder nobody shops at Kmart or Sears. It's a matter of time before this company goes bankrupt with service like this!

I've never written a complaint before but after purchasing 3 CoverGirl lip stains in colors 427,435 and 415, I am truly disappointed and I feel a bit robbed of my money.

I used my sister's lip stain and fell in love with the product: CoverGirl! Then after the first tube I bought was dried up upon purchase, I let it slide and went to buy another. That one was dry as a bone as well, so again I trusted in CoverGirl cosmetics and bought a third lip stain.

I'm so disappointed. I've been wearing Covergirl Cosmetics since I was 17 years old. I'm 42 now and believe I deserve to be reimbursed. I work hard and should get what I've paid for. I'm disappointment in a brand I've invested in for over 25 years and money thrown to the wind. Than you for hearing my complaint and God bless.

May 16th I placed an order for The Fisher Price School bus and Fire Truck Set It was set to my daughters in n.y. it arrived on the 25th of may I came to n.y. later that night and found only the fire truck came.. I called and wanted the school bus sent they said I had to send the fire truck back and reorder I did on june 4th and on the 11th of june I recieved the box and once again I only got the fire truck. I called again and this time I was told that 24 to 48 hours i would get an email to were thay would be sending me the School bus. Well its been over that and I called agin and this time was told someone would csll me. its been day and a half and onone called..It is still online to sell and says its in stock this has been a month now I would just like the rest of my order. the school bus.. I sure hope you can help thank you

I purchased a pool at kmart.com it was on sale with free shipping and i also had a coupon the total shipped,taxes was $251.36 may 30th memorial day sale,I waited a week no delivery confirmation or tracking # so i called June 7th, rep i spoke with looks into my order and said it was canceled, I asked why he said he would look into it comes back and says its on back order from the manufacturer they did not ship the quantity ordered so they canceled my order,

He appologized for the inconvienence he would see what he could do, he offered me a similar pool at 10% discount and free shipping,i agreed he put me on hold and when he came back he said good news, he had someone check at the warehouse and they had two of the original pools i ordered and he had them physically put one on hold for me so he proceeded to reorder my pool then he said he couldn't over ride the price, i asked to speak to a supervisor ,the supervisor said he could give me 10% off the price it is now 349.99 and waive the shipping charges + tax so 349.99 - 10% is 315.00 + 25.98 tax = 340.98 almost 90 dollars difference thats all he could do for me i said i ordered this pool the day it went on sale it said it was in stock you cancel my order without any notice and now you want me to pay almost a hundred dollars more no thanks

money and i would have to reorder the 55" i had already order. i told them that wasn't right. they had made the mistake not me. and i couldn't reorder it if i wanted to they took it off the web site. the last time they email metod me to send the tv back and they would refund me. i told them to send me my 55" and i would send them their 40".

I placed an order on April 19, 2010. It was a large order of apparel for my daughter. After it took me more than 1 hour to choose what items I wanted and it asked for my method of payment, it came back that they did not have the items so they would have to cancel my order. Out of 35 items only 5 were supposedly in stock. Come to find out that now, I am only going to receive 1 item out of the 35 items that I had ordered. I called customer service to complain about what was going on and I was told that it was the warehouses fault. They were sorry.

At no time was I asked if they could help me locate similar items. I asked the customer service rep, why was the money then taken out if they did not have the items? Just as I placed my order, about 10 minutes later, I received an e-mail stating that my order would be cancelled, but they still took out the money for the order! Unbelievable! So now I must wait 7-10 business days to have my account credited.

I will never shop at Kmart online again. I advise anyone who wants to take a chance to order from their online site not to do so. You'll be sorry you did. Kmart Corporation, you guys really don't care about your customers, or you are just too blind to see what's going on here!

On March 5, 2010, online Kmart.com advertisement stated "all TheraShoes this week only $14.99, plus free shipping over $39, plus $10 off $60 coupon". I decided to place a large order of 24 pairs for a total of $359.76. I reviewed my shopping cart online, the price was coming in at $34.99, not $14.99 each. I felt uncomfortable placing this order in hopes the total would be adjusted later, so I phoned customer service before buying online and the representative looked up the ad and remarked that the price is definitely $14.99 each, but there must be a glitch in the system as it's not ringing up correctly. She advised me to make the purchase at the $34.99, call back once I had a confirmation number and the representative would immediately submit it for a price adjustment to honor the ad and they would credit my Visa.

I placed the order, phoned Kmart.com right back and was told the credit adjustment of $470 would be made on my Visa within 5 business days. I told the rep that if there were any issues on this price adjustment, I didn't want the shoes at the higher price and to cancel the order. I waited 5 business days without hearing from anyone, checked my Visa, no credit. I phoned Kmart.com back, the rep says the notes were a little unclear and asked me to hold and that she would discuss the credit with her supervisor and would get back on the line with me.

She came back on and said because it's a large adjustment, it may take a little bit longer but that it would be taken care of in the next few days. In the meantime, I happened to be clearing out my junk email box and saw an email from Kmart.com that stated the ad was in error and that they would not honor the $14.99 price. I assumed that shoe order would be cancelled per my request and I went back into Kmart.com and saw that the ad was still running for $14.99 all TheraShoes.

I placed 7 individual orders for 4 shoes each order (to get the $10 off $60 that their coupon stated) and that order rang up correctly at $14.99 each and they gave me the $10 off $60 coupon and free shipping. The initial order at the wrong amount arrived Friday 3/13! I phoned Kmart.com on Saturday, 3/15, and told them that they need to honor the $14.99 since they sent my shoes as well as the fact that they corrected the ad and honored the $14.99 on the subsequent purchase. The rep assured me that this adjustment would be honored and that it may take up to 30 days for it to show. I asked for an email confirming that they would honor it and she requested an email in the next 24-48 hours to arrive to me.

Today, Monday, 3/15/10, no email arrived yet. So I phoned Kmart.com, asked for a supervisor, gave them the order number and the supervisor Christy reviewed the notes, stated that the last notes written in were that they would not honor the $14.99 and that the $34.99 is what I would be charged. She went on to further comment that their ads are not guaranteed and that it has a disclaimer on the ad that they do not have to honor any advertised price if it's incorrect. She told me they would either honor $19.99 each as the current online ad shows or send UPS a call tag to pickup the shoes.

I told her the current ad shows $19.99 with buy one get one 50% off, so it's in essence the same thing as $14.99 if I buy 2. She refused to honor that and repeatedly told me that is either $19.99 or they will pick up the shoes. I told her $14. 99 is what they have to honor or they can pick up the shoes.

She supposedly ordered a call tag from UPS and I asked her to email me confirmation once that was done. She told me it took 20 minutes with their computer delay and it's been close to one hour with no confirmation. I can understand not honoring incorrect sales ads, but I do not believe they can pick and choose which customers they will honor that particular ad to and which they will refuse to honor the price. I feel everyone has to be treated equally to keep within the laws.

I have receipts for my purchases made March 7, where the online system was corrected to reflect $14.99 as stated and they honored that price online to me at that time. But to refuse to honor the purchase made March 5, that should also have been $14.99 each and to have shipped the product after I directed them to not ship if there were any issues with honoring the price is just not right. A large company should not put themselves in this position of unfair business practices.

On Black Friday 2009 I order two items from Kmart.com. Five days after placing my order I receive an MP3 player instead of the digital video camera I ordered. I called. The item I ordered was now out of stock. I send back what they sent me, and I'm told it will be 10 days to get my refund. 10 days later I'm told the paperwork was just entered. Six weeks after returning the item I get a refund for 66% of what is owed me. When I called they play dumb and say that they put it in for the full amount but they will do the rest now. This is the worst shopping experience. I will never shop with them again.

i bought an Ore International futon sofa bed off their site and was displeased. I wanted to rate the item as substandard and when I was done with the rating it wouldn't put it through. Every time I try to give it a 2-star rating, the screen freezes up. What is this, they only accept good reviews? No wonder this thing doesn't have any reviews.

I wouldn't have bought this had I known the color wasn't what they said it was (camel) and that I would have to use power tools to assemble. Not to mention there weren't any markings where there should have been and no instructions. I have since obtained 2 sentences worth of instructions from the manufacturer. I'm not happy, but not interested in returning because of shipping costs (thing weighs 120 lbs). I will throw a slipcover over this tan disappointment and not look at it until the next time I think of buying something online.

I made an order from Kmart on the day after Thanksgiving last year (2009), in the amount of $127. This order included beddings for my Christmas visitors. Part of the order was delivered on Dec 2. The rest of the order was not delivered. When I followed the tracking number, the information on the UPS website indicated that the billing information had been received on 12/5/2009, and is the message that is still on the UPS site, until today, as I write about my dissatisfaction. Well, by December 17, 2009, I had not received my order yet. My visitors were due to arrive in two days, and therefore I called Kmart regarding the order. The lady I talked to, told me that the order is still on the queue, at the UPS store, and it is unlikely that I will receive it in 48hours. So, I asked to cancel the order, and she told me she had cancelled, and I should be receiving my refund back to my credit card in the next 7 business days.

Normally, I am supposed to trust them, and believe that the money will actually be refunded, right? I did exactly that. I trusted Kmart, and believed that in 7 business days, I will have money back on my credit card. Boy, was I wrong. I logged onto my credit card today (1/7/2010), and alas!, the money had not been refunded. Why? First, I went back to track the order on the UPS website, and there it was, same information under status "billing information received". I immediately called Kmart. The lady I talked to said that she has to check with UPS first, so she put me on hold for almost 5 minutes (wasting my daytime minutes). When she came back on the line, she said that they don't know what happened to the order, and unless they get the order back, they cannot refund me. Okay. What do I have to do with UPS's mistakes? Why should they hold my money, simply because UPS did not deliver my order? I told her that, I surely deserve to get my money back, given the fact that I had been promised to be refunded on 12/17/2009, and until now nothing had happened.

I will not buy anything from Kmart, whether in-store or online. Actually I have experienced bad customer service from Kmart in store and I have never bought anything from them since 2001. I wonder how many other customers have lost their money to Kmart. I need help to get my money back, and consumers, stay away from this poor customer service, and stealing store.

As of today 1/7/2010, I have neither received my refund, nor the merchandise. I ordered the merchandise using my credit card. I am accruing interest on it, and Kmart will not refund that. I am wondering if I will ever get my money back, for we did not come to a conclusion of when. The UPS tracking number is 1Z4E1Y170323098748.

On the K-mart website in big red and white letters it said, to ensure Christmas delivery order by 12-23 and choose prime shipping to arrive on 12-24, costing me $35 shipping charges. So that's what I did only to get a confirmation email stating that it would not arrive until 12-30. So I then called their customer service number to end up speaking to a rude manager after to associates. Who told me that they could do nothing to help me. They went on to say once an order was placed they could not alter it. Which I do not believe is true. I do not think its fair for me to pay $35 for 1 day shipping if the item is not going to arrive until next week! That is false advertising on their website. Now my neice isn't going to have her gift for Christmas. The only reason I had to order it at such a late date is because I originally ordered the same item from Walmart.com only for them to lose the item and not notify of it until to 12-23. Leaving me no choice but to try to order it from somewhere else. I will be filing a seperate complaint on that.

But that it not what this complaint is about. On December 15 2009 (my payday) we had only $85 left after all our bills to spend for Christmas. @ weeks ago we had temperatures close to 20 degrees below zero with wind chill making that over 40 below. My wifes current winter gear is nowhere close to able to handle that type of cold. So, we found her a very nice coat that is supposed to handle those temperatures. We also found a pair of thermal underwear for me and a nice pair of gloves to keep me warm while I walk to and wait at open and exposed bus stop every morning to get to work. With the temps this cold exposure can be physically damaging in only 5 to 10 minutes.

My wife placed the order online as we could not risk her health to go out shopping. We paid the extra amount to have the order by the 17th. At least that is what the confirmation said. So, the 17th comes and goes. As does the 18th. We checked the tracking # and UPS reports it was delivered at 9 something am on the 18th. While I was at work, I do know my wife was home all day. I even left a note to the driver on our front door to knock loudly. (I still have this note). We called K-Marts call center and my wife spoke to someone who reported the only thing they could do was to credit my account but that I would not get the funds till about Christmas day but that it could take up to 10 business days. That puts it at New Years day.

I personally called back and spoke to sone person who would not help other than quote that it would be 87 to 10 business days. I asked to talk to her supervisor and was hung up on. I called back and got Abbie (Last name not given per policy of K-Mart). She was personable enough when I could understand what she was saying, but was no more helpful than the one my wife talked to. After over a half hour of her repeating that they could not do anything (would not is more like it) I asked to talk with her supervisor. This lady would not do anything either. She said that they would have to get a trace on the package with UPS and again reiterated the up to 10 business days. I asked if they could put credit on their website. No. I asked if they could get ahold of a local store so we could at least have gifts on Christmas day. Again, No.

When I asked why, they said the could not do that as UPS reported the package delivered and they would have to figure that out with UPS. I told them that was between them and UPN NOT me and asked what they were willing to do to resolve this before Christmas. NOTHING. They will however have a $25 gift card sent for my inconvenience. But yet again, in 5 to 10 business days. I was told that they were unable (I love that word as in this context it is really unwilling) to put the gift card in a fed-ex envelope. I honestly wonder if K-Mart could be held accountable if my wife gets worse when we take her to a Drs appt this week. You see, she has walking pneumonia and needs the coat we ordered to be even remotely safe outside.

Oh, ant to top it all off, 2 of the 3 items that the online page reported as shipped were actually OUT OF STOCK. What the hell? If we had gotten any shipment from them and simply wrapped it we would not have found out that it was only 1/3 complete until Christmas day.

I hope to be a part of a class action law suit as K-Mart needs to own up to ruining several peoples holidays as well as putting them in physical danger by not being willing to resolve these issues in any such timely manner.

At 10:00am I checked my email and had a message saying delivery was scheduled for the Dec 28th. I called right away and was told they did not have it at the warehouse and were searching stores for the item. This changed the delivery date. I was told to wait a day or two, to see what happened. if they did not find one the order would be canceled. Upset and feeling duped I asked for the order to be canceled. Now I was told that customer service could not do that. I asked to speak with a supvisor and after a 30 minute wait, she said the order was canceled and my count would not be charged because kmart would not charge me unless they ship the item. Since I canceled so early everything would be fine.

I check my email Friday morning(Dec 18th) at 7:30am. New message (sent at 11:33pm) saying my item has been scheduled to ship. I check my account and the payment was sent through. I call again. This time I am told the item was scheduled but since I canceled it, they was nothing to send. They told me my money would be put back in 24 to 72 hours.

We apolozie for any inconvience however at this time, we cannot issue credit for the item until it returns back to the warehouse. At this time, we advise you to refuse the shipment once it is delivered. The new expected delivery date is expected to arrive 12/24/09. Once again we do apolozie for any inconvience, Happy Holidays!

I have never had this much trouble from any customer support. I am reporting this to every agency I can. Sears/Kmart.com customer support lie and hurt their customers. I will never trust them again.

On 11/2/09 I order @ Kmart.com (order#97390380)a HP monitor and keyboard/mouse, put in my billing & shipping address and charged it to my Visa card. When finalized it showed the wrong shipping/billing address. I called and spoke to Texton, he said was going to cancell the original order and put in a new order by phone showing the correct addresses instead of changing it on the original order. He put in the cancellation and assured me that my credit card had not been charged yet. He put me on hold in which I was disconnected. I called back and spoke to Lisa. She informed me that the order was cancelled, my card was charged and it would be 3-5 business days to receive my credit. This was a birthday present I was ordering and now was unable to re-order (now not enough balance). She said she could not do anything for me that I would just have to wait. It is to my knowledge that the credit charge is not to be charged until the item is shipped. I called the credit card company and they informed me that it could take up to 2-3 weeks for the credit to come through.

I ordered two rings online at Kmart.com, order #80929211 and 80800959.I received email conformation on both orders on July 06,2009.On July 8th I received a email from Kmart saying that they were canceling the orders do to a mistake in the prices of the rings. I called Kmart customer service and talked to representative who was very rude, when I stated two her that the mistake was Kmarts and not mine she said ( what are you going to do get a lawyer and sue Kmart) she then offered to give me an additional 5% off the adjusted price on each ring,which I did not except. This was Kmarts mistake and that they should make go of it.

I spoke to the manager of the store and she told me I should report this matter to the proper atttortuity. I send in my receipt and rebate form on Dec 16 2008. I purchase the item Dec 15, 2008 to Navigation system $20 Dept 112093 4.3 Satellite navigation$20. I went on the web site that was stated and receive no response. any suggest all

In the beginning of April I purchased two toddler beds for me children through Kmart.com. Within a couple of days, I noticed the amount I purchased the beds for, appeared back on my debit card. I called and spoke with a representative who told me the reason the amount was credited back to me was at the time when I ordered the beds were out of stock. He said so many people order through Kmart's Website, and they do not know when an item is out of stock.

Due to the information I was told, I ordered the beds through Target instead. A couple of weeks later I noticed Kmart sent me an email stating the beds were shipped out. They sent me this email on April 27,2007, as soon as they sent it to me I replied do not send the beds, because I reordered them from Target. On April 30,2007 they debited my card for over $200.00. This really sent my blood pressure up sky high. The company totally ignored me and proceeded to take my money anyway. That was money I needed to pay bills and take care of my 2 small children's needs with.

When I asked how to get my money back, I was taken around the mulberry bush, until I finally spoke to a lady with common sense who advised me to notify UPS so I could refuse the package. No other representative had common sense to give me this advice.

This was a horrible experience, I will never ever order from Kmart on line. They are very quick to take your money, but do not like to give it back. This situation almost brought me into tears, because as a hard working single mother who depens on any extr money I get, this situation really had an effect on me.

4/9/07- I placed an order for Shelter Island Table, Umbrella & Set of 6 chairs. Total was 658.81 including the delivery charges of $31.50 for ALL three items. I was sent a confirmation email with all items on it and all prices on it. All items were on sale until 4/14. 4/10/07 rx'd email cancelling table & umbrella. I called to find out why and was told that the table was out of stock. I asked when they thought it would be back in stock and was told by a rep (Susan) that she didn't know but to keep checking the website. I then asked to cancel the chairs since they were not needed without the matching table and umbrella. She refused to cancel chair delivery stating that I could always refuse delivery when they showed up.She suggested that I recheck website for new inventory in a day or two. 4/12/07- I checked the website and the table & umbrella are back in stock.

I tried to order but shipping that cost $20 on 4/9 is now $90. Also, the table was on sale on the 9th for $150 (sale ended the 14th). However, now the table is not showing up for sale and it should be. Called 866-562-7848 and was told by a rep (Jude) they can reorder the items EXACTLY as I had ordered on the 9th but that the system was down could I call back in a couple hours. Did not have a chance to call back that evening. 4/13/07 Went back onto the website and tried again. Once again, the shipping was $90 instead of $20. Also, the table was still not showing up on sale. I called back and spoke to a rep (Mark). I told him all the background and that Jude had said he could reorder the items with the same costs and shipping. Mark said that my order was cancelled due to pricing issues as well as no inventory.

I explained that the website says that the items are in stock, the sale was supposed to be on through 4/14 and asked why Jude said he could reorder exactly as before and now they can't or won't. I asked to speak to a manager. The manager (Jenny) said that I would not be getting the table or umbrella from them. She said that the inventory says they have one table in stock but that really means they don't have any available. I asked her how they could advertise an item on sale with low shipping and once the order is placed change everything. I also asked her to confirm with me the tracking number for my chairs since the one they sent to me via email was not a valid UPS tracking number.

She told me its being shipped via FEDEX but that the number is also invalid for them. I should expect it tuesday or wednesday the following week but that I would not at any time be able to get the table or umbrella from them even though their website says it is in stock. When I asked her to explain to me why Jude said he could help me and she refuses to she said "I don't know what to tell you. You cannot get the table or umbrella. And your order was cancelled due to inventory and shipping price errors." I found her to be rude and absolutely unconcerned with the fact that I had been given the run around all week and lied to.

On 3/20/2007, I was perusing the Kmart website clearance area. Under the electronic section of that area, it lists a 46 inch 16.9 Hitachi HDTV Item #9990000022279411 at $20.00. I purchased the television online and received a order confirmation number: 120291. The total amount with shipping came to $86.33. One of my co-workers, couldn't believe it so she called to verify where upon she was informed that she would not be receiving the television because it was a mistake and that she would not be receiving a television. After hearing this, I became very upset because as a former Business Marketing major, this to me is false advertising.

On December 11,2006. I Placed an order on Kmart.com. The order that I placed was a crib and mattress. I placed these orders because I have a 5 month old daughter and she is curerntly now sleeping in a bassinet. I received my order for the mattress on the 15th of december. The crib i never received. I have called kmart.com many times and i have complained and explained to them that i need a crib to be sent to me or to be refunded my money (so i can purchase a new one). I just needed some answers on waht happened to the product that i have ordered.

Their customer service representatives have been nasty and one has even hung up on me while i was trying to talk to her. I have been a patient customer and have tried my very best to not get loud or curse. I keep getting emails with apologies but my child cannot sleep on apologies. Up till now no one has helped me. Ihave to wait another 8-10 days as of yesterday (12/28/06) for them to track and investigate on the package which has nothing to do with me since the product is alreadpaid for and has been deducted from my charge card. So i still have no crib for my child to sleep on.