Complain about a product or service

Kmart

Inventory & Advertising

Larry of Bowling Green, KY, writes:
K-Mart is very bad about advertising items that they never have in stock, and their Rain-Check policy of suppling what they don't have is terrible. I went out last Sunday morning to pick- up a set of Cobra FRS radios that had just came out in that morning's paper. The electronic dept said that they had never gotten any of the items advertised. They advised me to go to Customer Service to get a raincheck. This was for a xmas present.

I went to customer service to get the rain check and asked when they be getting some in. They said they did not know and to call the office tomorrow they could tell me. We called the office on Monday and they could not provide a date. I contacted a K-Mart in a surrounding town, and they advised it would be Feb. 2001 before they get any in. This is not the first time that K-Mart has done this. It seems that they are out of more of their advertised items than what they actually have.

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