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Things were looking bad at Kmart, the nation's No. 2 discount retailer, before its audacious takeover of Sears. Whether things have improved thereafter is open to question. One thing's for sure: whoever decided to stock Martha Stewart patio tables should probably be in another line of work.
Some recent complaints ...
Kim of Honolulu HI (09/02/08)
I purchased a sponge mop from K-mart. I don't have the receipt anymore, so I don't know the exact cost of it. I think it was between fifteen or twenty dollars including tax. I can easily find out. The sponge peeled off of it after one use.
Loss of about 15 or 20 dollars.
Kim of Honolulu HI (09/02/08)
I purchased a vegetable peeler from K-mart. I don't have the receipt anymore, so I don't know the exact cost of it. It was around four dollars, including tax. When I took it out of the package, I found that the blade had just been resting in place, and that the peeler didn't even have a hole in which to insert the blade. There's no way to attach the blade to the peeler. A completely defunct product.
Loss of about four dollars.
Kathy of Lebanon TN (08/26/08)
Let me just start by saying I have used this pharmacy for years...but within the last month and 1/2 I really got some bad customer service from them. On 7/03/2008 my husbands medicine was filled under his Dad's name (which was spelled incorrectly), on 8/06/08 my son's medicine was filled under the wrong doctor, on 8/20/08 my husband's medicine was filled under my son's name.
I placed a call each time this happened and talked with the pharmacist and it was corrected and 2 trips was made back to the pharmacy to receive the difference in the pricing, name change & a 20.00 gift card. I do realize I should share some of the responiblity of what happened not checking before I pay but I did not pick this medicine up at anytime. I just thank God my husband recieve the correct medicine.
There would alway be an excuse...in a hurry, couldn't read the Doctors last name, took the first few letters of my last name that popped up, I'm only human. This pharmacy goes by birthdate (which is always given to them) & last name. At anytime was the correct birthdate even used or he would have gotten the correct price for that medicine. And by the way my husbands Father birthdate was the same as his but his fathers address was correct not our address.
I will be changing pharmacies. I just hope no one receives the incorrect medicine. I would like K-Mart to read my story but I could not find where to post it on their website. Thank you for reading this.
Linda of Oak Harbor OH (08/24/08)
I had purchased some ink for my computer (about $31) and when I got it home, it was the wrong product number. Today, I took it back (a half hr. drive..so the gas?) and I asked cusomer service for a store credit or an exchange..but they didnt have the correct ink for my printer, so I asked for a credit without a receipt. It took the customer service lady about 10 minutes of asking questions and coping the information from my drivers license before she said I was denied. DENIED for a STORE CREDIT?
The customer service woman gave me an 800 number to call as to why I was denied. I was on hold for 12 minutes when they person on the phone said she saw no reason but for me to call ANOTHER phone number that keeps track of there check cashing system. I HAVE NEVER WROTE A CHECK TO KMART. I called THAT number and again I was on hold and waited a long time and the lady answered. She gave me a number to call a Kmart corporate number to clear up this supposted check I wrote. ENOUGH!
I spent 45 minutes in that stupid store trying to clear up something that was not even valid! AND did NOT get any credit or refund. So..I drove the long drive home..with my unusable ink cartrage, and tossed it in the garbage. What else was I to do..it was of no value to me..it was the wrong one. LESSON LEARNED. Walmart asks no questions without a receipt..you get your store credit in 5 minutes and you move on. DONE. So much for trying to help KMart stay open. They dont care about the customers anymore.
Mary of Cheektowaga NY (08/13/08)
On July 21, 2008 I put a 14k gold necklace in layaway at Kmart. I paid a down payment of $30.00 for the necklace and a warranty plan. After 2 weeks had passed, my husband bought me a gold chain, from another store, for my birthday, not knowing that I already had one in layaway at Kmart.
On August 13, I returned to Kmart to cancel my layaway. They charged me $5.00 for the layaway service PLUS $10.00 Cancellation fee. From the $30.00 that I spent, I only received $15.00 back. The jewelry salesperson told me that was their policy and there was nothing I could do. I wasted $15.00 at Kmart just for cancelling a layaway. I am totally disgusted with Kmart and I will never shop there again. I also would not recommend anyone to shop there,and especially use their layaway plan. This lesson cost me $15.00, but I am telling everyone for FREE! Don't shop at Kmart and don't buy their jewelry.
I Lost $15.00.
Jayne of Crane Hill AL (08/08/08)
I bought a Cosco stroller at Kmart in Cullman, Alabama on sale, when I got it home it did not have one of the wheels that goes on the front. All I want is a wheel to put on the stroller, Kmart did not have the wheel, so possibly it was lost in shipping, etc... not sure, I just want a wheel to go on the stroller so I can use it. The model # is 01-828 AMR.
If possible just sent me a wheel, that's all I am asking for, no one has been hurt, and I have no complaints about the product other then the wheel missing.
Deborah of Pembroke Pines FL (07/31/08)
At approx 2am this morning the glass on my patio table (Martha Stewart Montecito Collection from Kmart) shattered into hundreds of pieces and scattered all over my patio. The noise startled me and my dogs out of sleep. I thought someone had broken into my home and almost called the police. When I went to investigate I saw that the table was shattered. Even after 20mins I could still hear the glass crackling. I was afraid to pickup the glass while it was still cracking so I waited until later in the day to pickup the broken glass. It took me over an hour to pickup the glass and I still need to pressure wash my patio to make sure there are no shards of glass to cut my son, his friends or my dogs. Thankfully no one was near the table when the glass burst but needless to say, I am extremely upset by this incident. And concerned that this could happen at all.
Terri of Winterville NC (07/26/08)
I have the Martha Stewart Octigon glass top taple and it shattered on day. My teen was looking out the window and witnessed it happen for no apparent reason. This table was purchased 2003 to 2004
My teens normally sit at this table daily outside and if they had been sitting at it when this glass broke there would have been serious injury. I am constanly finding glass that fell in the grass because my dog keeps finding more pieces and is chewing on it.
Pete of York PA (07/24/08)
The glass table we had, shattered completely on a hot summer day. Not sure what caused this but it was in a millions pieces.
Table shattered
Herbert of Mitchellville MD (07/22/08)
July 21-2008 I checked my Patio for making sure it was clean after doing some yard work every thing looked fine on the morning of July 22,08 I looked out of the kitchen window and noticed that the Glass on my round Patio table was in a million pieces. I wonderer in somthing had fallen on it, when I went to inspect there were no forien objects. i had no idea what could have caused this to happen. now I know.
Mary-Jane of Blackshear GA (07/17/08)
I bought a olymp gazebo for $379.99 plus tax on 5-22-07, which did not last but a couple of months..has torn to pieces. The netting was rotted and has came aprt all over. I called and visited K-mart and was tols company that made them has closed down. All i want is one to replace it. that is alot of money to pay for a rotten gazebo. Please let me know what can be done?
Bob of Garden City MI (07/16/08)
A few days ago, I was walking through Kmart, with some friends just gazing, wasting time because it was hot day outside. We got bored and decided to leave, but before we even got to the doors, the buzzers were going off, which puzzled all of us. Next thing we know is that some guy walks up and tells us he knows we stole something. We all know we didn't so we go to the back room and he tries to get a confession from us on something we didn't do.
Even though no one stole anything and he wouldn't tell us what we had stolen he continues to write up a report on each one of us. Then a older lady walks into his office and proceeds to tell us we'll get a fine or bill in the mail from the range of $300-$400. We asked her what we did but she completely ignored and walked away.
Now the guy gives us a piece of paper and tells us to write down our names, addresses, phone numbers, etc. We all do so and he takes it and begins to call our parents and tells them we've been caught shoplifting and they need to come get us or they're going to call the police. While waiting for our parents to arrive, we ask them one more time to let us know what we are being accused of but all they tell us is that we know what we did and we need to be punished, and by now I am FURIOUS. I start to get pissed and I thought since they had an attitude with us, I'd give it right back (which I think is totally justified). I begin to raise my voice demanding to know what I've done. The guy got up and tried to be Mr. Boss Man but I laughed in his face. I figured if they're going to accuse us of a wrong, they should at least inform us of what we stole.
DUE TO THIS INCIDENT, I THINK THAT ANYONE WHO IS PLANNING TO SHOP AT KMART SHOULD JUST FIND A PLACE WITH NICER EMPLOYEES. I WILL NEVER EVER STEP FOOT INTO A KMART STORE EVER AGAIN.
Barry of Ossineke MI (07/11/08)
Montecito collection. Glass top just shattered into a million pieces. Thank goodness no one was sitting by it.
None
Elizabeth of Maple Shade NJ (07/05/08)
I bought a patio set Martha Stewart brand about 4 years ago. When I went to pick it up the salesperson at Kmart said my table had shattered and they were going to give me the floor model for a discount. I took it, never thinking about the quality of the set. I assumed they broke the table while moving it. When I got the set home, the umbrella was bent and the cover torn. Two of the chairs were also torn, but Martha's company did send me replacements as the set was brand new.
My set is 6 sided with 6 chairs. I have to say that the table has held up but all 6 chairs are shredded and unusable as is the umbrella cover. The chairs do not have replaceable cushions but are a cloth built right into the frame. Within one season, 2 of the chairs were unusable and by the second season all were torn, shredded and useless. The cloth tears from the top all the way to the bottom leaving a gaping hole that renders the useless.
I have been unable to find a company to replace the cloth without costing an exorbitant amount of money. Many of the chairs tore while people were attempting to sit in them but luckily noone was hurt. It is rather embarrassing though to have your guest sit in a NEW chair you just purchased and have it tear right out from under them.
For the money I paid for this set of outdoor furniture, I would expect it to last more than 2 seasons. I cannot find a company that replaces the cloth for this type of chair except for those that will charge many times the money I originally paid for the set. I can not afford this type of replacement. It would be cheaper to buy another of Martha's crappy sets she sells at Kmart but I don't have the money to keep replacing whole sets every other year. Does Martha own another company that sells replacements for the poor quality merchandise she floods into Kmart stores?
Pearl of Haysville KS (06/28/08)
I had pickedup two pairs of pantts and a shirt. The signs all over the store said take an addtional 40% off the clarence price. The gal that was in the service desk said oh know it's off the regular price. when I agued that there sign said the 40% off the clearnece. She said she would need to call the manager. i made it clear to forget it as this is not the frist time I had been screwed by them and told them to keep the stuff. and thenj I walked out.
The damage is the fight over the prices. It wa only words but still there was a lot of people around and that upsets me that they can do these things. Hopefullyin the future they post what they mean
Adrian of Staten Island NY (06/16/08)
I went in to purchase the 50.00 dollar gift card on Sat. June 14th which offered two Hulk tickets. After standing on line for which seemed like an eternity, I purchase the gift card and the tickets did not print. Noone wanted to help me with the situation and I was stuck with a gift card without the promotion. Needless to say we were very disappointed. Please help me! I would like the promotion to be honored since I was there within the period of the offer.
Jackie of Oxford PA (06/11/08)
On Memorial Day weekend we used our bar set. The first time this year but had it for 6 years. But it just shattered. Very thankful that my mom just walked away from the bar. But the bar sits by the pool and the kids were in the pool. Again glass went every where, just thankful now one was seriously hurt.
Jennifer of Conneaut Lake PA (06/10/08)
i placed a kids pool on layaway, i only put the minimal amount of money down, thankgoodness. unfortunatley my husband was diagnosed with cancer at the time, and i forgot to make a payment on time. When i did get it together to make a payment my pool was put back. I understand I was late with payment and there is rules for a reason. My problem is that I lost my complete down payment of 15.00 dollars.
I realize that its not much and it is a business. although at this time 15. dollars is a lot of money. The lady at the counter was very rude and not helpful. due to this situation, and many other little problems like this at kmart, i will not be shopping there again. hail to target
Shea of Cartersville GA (06/09/08)
I purchased the Martha Stewart Victorian Patio Set with five chairs, and lazy susan table top. My glass too, also shattered and the furniture has rusted, cushion dry rotted. I also covered my cushion, then replaced them a second year and am unable to find them again. This was very expensive. I thought Martha Stewart carried wonderful products and I am very dissapointed in her product. I feel that I should be reimbursed for the set, or, be able to get a credit on this. The set was $600.00, then I replaced the cushions being another 200.00. Please help. Thank you.
David of Albion MI (06/06/08)
Tried to get on line for survey for Kmart $2,500 Kmart gift card big scam no such thing. I may not shop at Kmart again
Ervin of Pittsburgh PA (06/02/08)
Patio Table exploded. No injuries thank God
Table cost $550.00
Carolyn of Churchville PA (06/01/08)
I consider a ad placed by KMart in the Sunday's Philadelphia Inquirer as false advertising. They advertised the WII Fit for sale knowing full well that it was not available,they never had it in their store or on line. There was not a disclaimer anywhere. I did go in to purchase another item and to see if they were offering rain checks on the WII.
annoyance,I think in today,s situation especially with gas prices and economic situations, Kmart should be held accountable. Suppose someone saw that ad and took public transportation or promised a child they would have it.
Valerie of Paradise CA (05/28/08)
We bought our Amelia Island dining table set at the Paradise K-mart a few months ago. Two days ago, the table shattered into tiny tempered glass fragments all over our lawn. Luckily, no one was hurt, but we are afraid there is still glass in our lawn after 4 hours of cleaning, including using a shop vacuum, rakes, and the three of us hand-picking pieces out of the grass. We have two large dogs, and now are afraid to let them out on the grass for fear that a piece we missed will cut their paws.
I thought that the tempered glass meant it was safe and damage/break resistant--and that the glass wouldn't cut you if it did break. My son cut his finger helping us pick up pieces--not badly, but it did bleed and require a bandage. I would never have purchased the set if I thought it would shatter all over like it did.
I called the customer care center for K-mart.com, and was directed to the local store we bought the set from. The manager of the store said even though it was within the 90 days, we couldn't bring it back or exchange it or get a refund because,anything could have happened to the table and it wasn't the store's fault it broke. After reading through the complaints on this site, I think it is the store's fault for selling a defective item to begin with. They shouldn't be selling these tables at all.
The table originally cost us $120. I just got a quote from a glass company to replace the glass top for $160. Now that I know what I do about the tempered glass, I think we will take the advice on this site, and not go with glass at all. Instead, we will have to purchase a new table that doesn't have glass.
Arneece of Lauderhill FL (05/27/08)
I went to K-Mart on Oakland Park to layaway the five drawer dresser and an Armorie that the had on sale 5/22/08 ut they didn't have the dresser so the lady helped me find a store that had both so that I would only have one layaway so she found the one in pompano so I asked if thy had layaway she said all of our stores have it.
Went there found out they stopped nce December so I still really thought it was a good deal so I bought it cash it was so heavy got it home it was damaged I had paid someone to pic it up had to pay to bring it back got another dresser it was damaged also took it back got another same thing so I opened the Armorie damaged so I calledthe store to tell them the Manager said its the place that shipped it here so I told him brought it from K-Mart its your people who are unloading te truck there damaging it so I told here how far I traveled so she said I can return it to Oakland Park.
Economic damage Im out of $80.00 in gas also hauling the merchandise back and arm pain disappointed with the attitude and now I don't have the things that I wanted.
Debra of Raleigh NC (05/24/08)
Brought a outdoor furniture set from K-mart. The line was Victoria outdoor furniture. Brought two years ago. This year 5/18/08 I was inside the house on the telephone when I heard a crash. When I looked outside on the deck the glass table was in a million pieces. Im glad no one was outside and no one was hurt.
Never the less, the clean up is still on going a week later. The glass was everywhere. In between the deck boards, under the deck, in everything that was around the deck. So, if you call and I don't answer I'm STILL OUTSIDE PICKING UP GLASS !!!!
Deborah of Minnetonka MN (05/12/08)
My dog woke me up one night as the sun was just coming up, so I let him out in the back yard and saw the glass patio tabletop shattered in a million pieces on our patio. Obviously no one had been out there in the middle of the night, but the glass falling must have excited the dog.
We have no patio table top - I've been searching for a replacement, and because we don't live in the same where we bought the table, it's been difficult to find satisfaction at another K Mart, and impossible to find a replacement - so now we have a set of chairs an umbrella and a lazy susan, but no table top, and we can't afford a new one
Ellaree of Shelby Twp MI (05/11/08)
I have had my set the garden set now sold at kmarts as the amillia set for 10 yrs. I have not had any problems with my table exploding like I have read about and my table has been moved from place to place. When people are assembling them they are screwing the table legs to tight putting pressure on the glass.
Rosemary of E Sandwich MA (05/09/08)
The glass patio table shatteres in 2006. We contacted KMART and they acted like it was the first time they had ever hreard of it and were not willing too do anything about it.
Charles of Poplar Bluff MO (04/24/08)
I had purchased a glass top patio table in 2006. Yesterday, the first warm day of summer, April 23, 2008. My table just exploded for no apparent reason. All the glass pieces (thousands) were just lying on the deck under the table. And the glass pieces were making a sizzling or hissing sound for up to an hour after the explosion. As if the glass was under a lot of stress and the after breaking, the pieces were still releasing energy.
My deck is on an upper level, with concrete below. A lot of the glass fell through the decking onto the concrete and even after hours of picking up the glass pieces and washing down with a high pressure water hose, I am still finding pieces of glass. We can't use the deck without shoes on, and we don't feel it is a safe area for the grandchildren. My son helped me clean up the mess, and he cut his hand on a shard in the process.
Jodi of Hopewell Junction NY (04/22/08)
I tried to check my Kmart gift card balance on Coles Group & Myer Gift cards website and it asked for the card # and the 4 digit pin #.I put them both in CORRECTLY and it told me I was wrong when I was not!In addition it gives a bogus phone # to call which is 1-300-304-990.That isn't even a full telephone #! I am appauled that this is the way they run this whole gift card scheme!
I NEVER used my gift card at all! Now it seems I cannot ever!
Krystal of Summit IL (04/07/08)
In April of 2007, I bought a 7 pc patio set, approx. June 07, the table completely shattered on its own. Now I am left with 6 chairs a table base and umbrella and stand, and no table, they dont even offer a new table if it has broken. Called Kmart corp, they will not resend me a table at there expense. The store didn't have any onsite to purchase as they where sold out. Ive read several testomies about people buying these tables and are constantly shattering...they are obviously not tempereing the glass enough.
I have a 3yr old that could've been hurt by all the broken glass, what if we where eating on it and it had shattered, and we all where injured. consumers need some kind of recourse as these patio sets are not cheap and most people can't afford to buy one over and over again. Or be left with chairs and nothing to use them with.
Allyn of Walkerton IN (03/30/08)
I purchased the table, chairs, rocking chairs, swing, bakers rack and extra small tables for my yard and deck. I have a huge set and every cushion has fallen apart and shredded in no time. With the amount I have spent I expected the set to last for awhile. They are all ruined and I can't afford to replace all of them. I am very unhappy with the set. The chairs are now rusting on top of it. My glass turn table shattered also. This set is not worth the money.
I am out a lot of money and now I have a huge set of furniture that I cannot afford to replace the material and will soon rust away. I feel taken.
J of Birch Run MI (03/27/08)
I purchases a Craftsmen tool from Kmart and used it 2 or 3 times and the handle continues to come off. Very poor workmanship. Product very low grade. I will never purchase from craftsmen again. Since when is craftsmen made in China?
Kindra of Venice LA (03/18/08)
After Easter shopping for one hour in K-Mart, I was in the check out line when I noticed things were not ringing up at the right amount, I called this to the attention of the casher, and she then called a manager over. The manager was immediately had a bad attitude. He made my companion walk him back to where we picked the 12 items up and prove to him the listed price. When he came back, he pushed a few keys on the register and entered the listed price. I asked if they removed the wrong charge from the amount; they said yes, but when the casher told me the total I felt something was wrong so I asked again. The casher assured me it was right, so I paid and moved on. I then decide to sit at the in-store table and do my own adding. In doing so I discovered I was over-charged $61.00. I returned to the service desk and informed the casher there that I was OVER charged. She looked at my receipt and agreed. The manager Tom Allen was asked over and over for help, and but he just continued to walk away.
I was at the service desk for 2 hours and 45 minutes still with no help from the manager. When he walked by again I again asked him for help; he turned to me and said, "Don't you see I am busy?" I blew up at this point and told him to give me all my money and for them to keep all of the stores' products. I wanted to leave. He made it seem like this was my problem, not his. Finally he took a moment of his precious time to hand me my $252.13 in a rotten way. I then told him that it takes me an hour and a half just to get to K-Mart to purchase the things my family needs. He replied by telling me this was not his problem. I was laughed at by all the cashiers like this was a big joke.
Being overcharged and then being made to wait for over 2 and 1/2 hours for refund is out of line. I find the whole crew at the Gretna K-Mart needs some serious training--maybe even some home-training. There was only one young woman in the whole store that I find was doing her job with a pleasant way about her. Erica Williams is her name, and I am thankful she was the one behind the service desk . The whole time I was going trough this matter, I witnessed customer after customer calling for a manager to over ride an overcharge. This only makes me wonder how many people are being over charged at the Gretna K-Mart and why?
I will never shop at K-Mart again
Anandha of Walnut Creek CA (03/12/08)
Martha Stewart Patio Set. I bought the whole set, and the cushions shredded in one year. Paint peels, sections rusted. I bought replacement pads... lasted another year. (We store them in the garage over the winter, so they are well cared for!) At least my table didn't explode.
I thought this was a good product, that I could trust KMart. Reading the complaints I guess I'll stop shopping there for anything that I wish to own in a good-quality version!
Rebekah of East Granby CT (03/08/08)
I visited store 3495 for one specific item because I was in the area. They had it, then I browsed a bit in clearance. I found half of an out-of-season holiday pajama set, without a tag, that was cute. I grabbed a second, complete set, and brought all three items to the register. I was hoping, since it was half a set, they might reduce it even further and - in my mind - thoughtfully brought the other set along for the price tag as reference. The cashier (who was nice) called the acting store manager over. I repeated my request.
Before I could finish, she started walking away with a "that's why it's on clearance". I called out to her retreating back, but it doesn't even have a tag on it. For all I knew, it was priced at the $3-$5 I would spend on half an old pj set. She ignored me, and continued to walk away. Her attitude and comment made it clear that she neither cared about her store or making a customer happy.
I will not shop at Kmart again--not when there are Targets, Wal-Marts, and Ikeas around. Even a CVS is better.
Glenda of Huntsville AR (03/02/08)
I applied for a Sears credit card at Kmart in the early part of December. Cashier said I would receive it in a couple of weeks in the mail. It is now 2 1/2 months later and still no card. I contacted Kmart; they gave me an 800 phone number. That number was to a Cambridge Credit Counseling Company. Called Kmart back and they did not have any other phone number for Sears credit.
Beth of Elmore MN (02/28/08)
I was totally disgusted with my shopping experience. The store was dirty, the shelves were bare. I bought cereal only to find out I couldn't buy it because it was ringing up as a penny. We wanted help in housewares but couldn't find anyone to help us. The bathrooms gave me a fright - I have seen cleaner outhouses.
How could the manager of Kmart call himself a manager? He should be ashamed.
Mary of Austin TX (02/17/08)
I purchased a 66 x 40 (oval) outdoor table with 6 chairs (four regular and two with spring action) about 5 years ago. Last year while I was away as a Peace Corps volunteer, my daughter lived in the house and discovered that the table top had completely shattered (I still have the bucket full of pieces). After reading what other consumers have to say, I decided that i should also report my experience.
Rossana of Orlando FL (01/21/08)
I bought a sewing machine at a K-mart Store in Puerto Rico as a Christmas gift, and I lost the purchase receipt. When we opened the box it was damaged. I went to the store to change it for another sewing machine; and I was told that they were not going to change because I did not have receipt of purchases. They told me that the next time I should use a credit card for purchase evidence.
Lost 100.00 dollars.
Kelly of Ardsley PA (01/06/08)
My husband and I fell in love with the Martha Stewart Madison Collection for little girls when we were shopping for a big girl set for my 2 year old. When we brought it home it had been partially put together for you, unfortunately WRONG. So we had to call the manufacturer and have more pieces sent, and that took three weeks! Once together it took about two months for the first drawer to break, it has been one after the other since then. Now one year later the bed is broken, and was really awful to begin with. Its ashame because it is beautiful to look at but a death trap for my now three year old!!
We are out the cost of the entire set and have had to spend lots of time and money fixing it. We are not in a situation to run right out and buy a new bedroom set.
Gaile of Point Lookout NY (01/03/08)
Kmart - Martha Stewart, Outdoor Patio Table with Glass Top. This summer the glass top shatter into a million pieces for no reason.
Bernard of Papillion NE (01/03/08)
I had a Martha Stewart table that I purchased at KMart that shattered for no reason.
I had to buy a new patio set as a result of the breakage.
Keshia of Waynesville OH (12/14/07)
I had put my two boys' Christmas stuff in layaway at Kmart. I went back to pay it off and get my stuff out ,and after I paid it in full I had to wait and stand there for almost 2 hours--just to find out that they had lost everything I had put in layaway. They really didn't even want to give me my money back, and they wanted me to go back through the store and find everything I had put into layaway. There was a guy named David who came to help them look for it, and he asked me if it was ok to give me my money back. I said yes, give me my money back. No one would even tell me they lost my stuff. David eventually told me they had lost it, and after we had stood there for almost two hours my husband said just give us our money back. After that we had to go up front to the customer service desk and wait another almost 30 minutes.
I lost my kids' Christmas gifts and had to go pick out all their gifts again. Some of the items I had picked out I couldn't even find anywhere.
Paula of Bangor PA (12/03/07)
I returned a $49+ item to KMart on 11/30/07, and I was told that it would not be credited to my debit card account for a week. Any other store that I have returned an item put the money back into debit card immediately. Is KMart keeping this money to gain interest, and is this legal?
Stacey of Rolla MO (11/28/07)
I purchased outdoor furniture from the Martha Stewart Victoria collection at Kmart in May of 2003. The patio table shattered into pieces in late October. After purchasing the furniture, it was used/stored on a covered deck throughout the year. In August 2005, we moved from Pennsylvania to Missouri. The furniture was stored in a temperature controlled storage building until February 2007 while we built our house. The furniture has been outside under our covered patio since February. In late October, we heard a loud noise outside. We found that the glass table top had shattered into pieces, but the lazy susan did not break. The chair cushions were covered in glass pieces and shards. I went online to find out why glass would shatter for no apparant reason and found the articles about the Martha Stewart tables.
I paid approximately $400.00 for the table and chairs. The table is no longer usable and the chairs are full of glass shards that I can't remove.
Susie of Modesto CA (11/19/07)
The glass table I purchased at K-Mart shattered without provocation! I've never had this happen. I had several people around the table; everyone was shocked. One person had cuts on her leg from the glass.
Nancy Oldham of Pittsburgh PA (11/09/07)
Martha Stewart glass patio table I bought at Kmart
exploded on the deck in the middle of the night
I dont think a table you pay $400.00 for should explode for no reason. Luckly no one got hurt. But after investagation I see that some ppeople have been hurt
Walter of Madison Heights VA (11/06/07)
K-mart is soliciting orders on-line and on the phone for items stated as being in stock when they do not have the item. They will not talk to you when you call them; they hang up.
Rick of Teaneck NJ (11/06/07)
Good luck getting Kmart to honor the car battery warranties that are printed right on the register receipt. They're supposed to give you a pro-rated refund that's determined by how much time has passed since the purchase date. But instead they'll try to give you $6.99. It's not even the employees who are doing the chicanery. The Kmart database is not set up to properly finalize a pro-rated battery refund. I went to two different Kmarts. At each store the system generated a pro-rated refund of $28.00, but when the employees went to finish off the transaction the refund amount lowered to $6.99. I fought long and hard enough, and after a few days the manager finally gave me a $28.00 giftcard, but it really appears that Kmart has no intention of properly honoring its warranties.
Jan of Marlette MI (09/29/07)
I had purchased a Martha Stewart Victoria glass top patio table which has now exploded/broken into a real mess. I was understood when I purchased the table that this was tempered glass and would not shatter. I am wondering if I can get compensated for damages with the class action law suit against this manufacturer?
We were not using the table at the time, but with no warning or anyone near the table it exploded....creating a shattered mess. I'm so happy no one was injured, but I would like to have the glass replaced in my table. Please let me know what I can do about this. Thank you.
Belinda of Manassas, VA (9/25/07)
ANOTHER MARTHA SHATTERS! My husband and I bought a Martha Stewart patio set in 2005. Sunday, 9/23/07, it spontaneously shattered into thousands of pieces. I am handicapped and could not leave the house until my husband carefully got all the glass up. It was amazing! We were afraid that vandals had done something but, I guess not. Shame on you, Martha!
Stephen of Phoenix, AZ (08/18/07)
I purchased a glass top patio table and 6 chairs from K-Mart three years ago. The table glass exploded into a million pieces without anyone touching the table. I went to the store I purchased this table from and was told by the manager that we would have to contact the manufacturer.
My wife and sister in-law received several cuts to thier legs and I am still without a table on my patio.
Carole of Sarasota FL (06/24/07)
We were having our daughters 9th birthday pool party. A couple of our guests were sitting at our glass table purchased from K-mart when we heard the most incredible explosion. The glass table top shattered into a million sharp pieces.
Our guests and the children were terrified. We thought it was a gun that had gone off. We were frantic as we had so many young children and pets the glass pieces were in slivers. The guests that were sitting on the table had glass slivers all over them. We got them into the shower but they were pretty scratched up. This totally ruined our child’s birthday party as it took literally hours to try to clean up the area.
Joan of Chesterfield MO (05/07/07)
Spring of 2001, we purchased a Montecello Patio set from Kmart. One afternoon in late July 2003, we heard a loud explosion and went outside and our glass patio table was in a million pieces on our deck. We were quite upset that the table was ruined.
On this evenings news, 5-8-07, there was a story about this same thing happen to a local couple. Come to find out, that many cases have been sited regarding this table exploding.
Sharon of Hanover MD (04/10/07)
I went outside in my back yard on my patio deck. My Martha Stewart glass table top was shattered into a million pieces all over the deck. I just bought this set in June of 06.I called the Kmart that I purchased it from and they told me that there was nothing they could do.
Sandra of Ripon WI (03/31/07)
The last three Revlon curling irons that I bought broke. They fall apart where the rod and the handle join. I bought different kinds at different prices, and none of them last.
Luann of Oak Creek WI (02/19/06)
I was purchasing Clorox Bleach from an endcap in the store that had a large sign stating the price as 2/$3. There was another section in the store that stated 3/$5. I took the bottles(2) from the endcap (2/$3). When I got to the checkout they rang up at the 3/$5 price. I went to customer service and was told that they were on the wrong shelf. The sign was a large one stating the 2/$3 price. She said that was the wrong price (that's not my problem.) She wouldn't give me the $3 for a mispricing; because she said it rang up correctly.
I have had this problem before and thought I would give KMart another chance. This was the last chance. There were two other customers in line with pricing problems as well (not the same product) in the 20 minutes I was dealing with Kiki.
I returned all of the things I had just purchased and will not return to KMart again. Not any economical damage to me; but it is to KMart. I know a lot of people that won't go to KMart for similar reasons.
Lisa of Farmington Hills MI (01/10/06)
First I went to the store took back xmas merchandise with out a receipt they can only give you back a gift card with as much money as the person paid for it which i understand... so I took it back and had the receipt mailed to me. Went back with the receipt the lady there says return.. I said yes second time now but i have the receipt thank goodness... gave her the receipt she took it off and handed me back the receipt. I said do i get a gift card or cash since i had receipt she says..no i took it off the credit...I am like what it was a gift she said well you should of told me! then i talked to the manager he said he just had a meeting with the workers supposed to ask if it was a gift.
Karenof Clarksville IN (01/04/06)
Shelves are empty, even cosmetics. Never a checker or help available. Also Sears has gone to pot totally. Your merger was a waste of time.
Bruce of Nyc NY (12/26/05)
My 18 month old daughter received a Hannakuh gift of slippers that was purchased at KMART. The store security tag was appparently not removed and she stepped onto a 3/4 inch metal tack. While I take ultimate responsibility for not fully inspecting the insole of the slipper, this was a preventable injury that deserves the attention of the company.
Brenda of Macon GA (10/01/05)
I called Kmart to inquire about a VCR. Nobody answered in electronics. I called again. No one answered. I called a third time and asked for a manager. I got Deborah Durham. I explained what happened. She said you need electronics. I said no, no, no, nobody answers there, I need for someone to walk over there for me. She said you need electronics and transferred me there again. This is outrageous! I always have this kind of trouble with Kmart, either over the phone or in the store. This is it, I've said it before, but I mean it this time. I will never set foot in a Kmart again. I will drive across town to Walmart.
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