Kmart

carrie of ft pierce , FL November 7, 2009

on sept 26 i went a bought purina moist and meaty dog food the 36 pouch box now normally my dog loves this stuff but this time i couldnt get him to eat it i took another package out and found that it was moldy there were several packages that were i took it back today of course i didnt keep my receipt i just wanted to exchange it then the lady at the desk says its expired SINCE JUNE OF 2009 i wanted to exchange for more dog food only not the same stuff i dont trust it they would only exchange it for the same and the manager was rude and called me a liar saying i had bought it there the only thing is they had more expired food on the shelves i will never shop there again they dont care about their customers or their pets

Carolyn of Suffolk, VA November 7, 2009

Marha Stewart (Victoria Collection)Patio table shattered while at family gathering at my home July 2009. Notified retailer who gave me a customer service number to call and I've been getting run around since that point. I purchased the set about 5 years ago. What can I do at this point?

S. of Phoenix, AZ October 29, 2009

This was my only BAD gift card experience (so far...) My card was worth nothing, as I found out at check out. It had been included with a greeting card a couple of years ago, and not removed. The clerk actually first tried telling me that it must have been used already. That was of course B.S. Then she said they eventually just expire. Guess that was my particular situation. Lost a 50 gift, and KMart made 50. Did not pay for products at check out, just left them at the counter. I don't ever shop at KMart any more.

Edward of Petoskey, MI October 24, 2009

The wind blew the table over, and the glass table top shattered in thousands of pieces.

Cleaning the glass out of the lawn is our biggest problem, and of course replacing the top.

Louise of Tucson, AZ October 21, 2009

Glass top of patio dining table shattered

DIANE of SCOTTSDALE, AZ October 20, 2009

I have a Martha Stewart patio furniture set, and i had the same thing happen to my glass table, i came home and there is shattered glass all over. i want this replaced immediately, what do i do

Carolyn of Greenacres, FL October 16, 2009

In early September 2009, I visited the Kmart at 1201 S. Dixie, Lantana, FL with a tea kettle I had purchased from the same store on January 24, 2009 for 14.99 plus tax. Although I am aware of the 90-day return policy, I thought that policy might be waived if the product turned out to be defective.

The tea kettle I am referring to is a Copco stainless steel product. After owning the product for about eight (8) months, I discovered water seeping onto my stove when I filled and used the kettle. After examining the bottom of the kettle, I discovered rusted spots where water was apparently leaking through -- as well as rust inside the kettle. I have owned other stainless steel products for many years and have never experienced such rapid deterioration, so I suspect the kettle's stainless steel to be of extraordinary low grade.

Although I retain my receipt, the Kmart store manager I spoke with insisted on adhering to the 90-day return policy, despite the evidence of the defects. Therefore, on September 23, 2009 I contacted the Kmart Customer Service website with the same issue. The response I received was primarily to repeat the 90-day return policy. I appreciate the Kmart/Sears return policy, which is reasonable under normal circumstances. However, I believe a responsible retailer would honor returns when there is evidence of a defect in a product they marketed. By the way, there was no warranty with the package.

Michele of Pequea, PA October 15, 2009

Augh! I HATE this store! I hate this store so much that I went out to my car after the episode this afternoon and screamed my lungs out! The Kmart ad that came out in Sunday's paper advertised A&H cat litter, 2 20# boxes for 13.00. When I went to get some there was none. I was dreading the walk up to the customer service, because the counter DOES NOT deserve the name! A voice kept telling me, "Keep on walking, just forget the litter." But, I thought that JUST MAYBE this time would be different, I WAS WRONG! (This is not my first experience with crap of this kind.) It should be simple, if there is no litter on the shelf, then they should offer a rain check, right? No where in anything I've ever read for Kmart says, "If you see something on sale here, better get here first to get the one thing we bait you in with, cause if you want a rain check you are royally screwed!"

I had to wait until the person in charge of that department was called, over the loudspeaker I hear, "Linda, to customer service please." This went on for several minutes. "Linda" never showed up. Finally, another associate came by and when the question was asked, "Where is Linda?", it was answered, "Oh, she won't answer your call if you call her "Linda" her name is "Lynn". Another five minutes of waiting while we looked for "Lynn". No answer. I was FUMING, but by now had a sort of sick sense curiousity over wether or not I was going to walk out of that store with a paper slip saying they would honor the sale price. After waiting another several minutes, I asked to speak to the manager. Imagine my insane impulse to laugh when they told me that the manager for the day was,...."Lynn".

I told both of the women at the counter that I did not understand why they could not just whip out the mighty pad and write me a rain check! And they both said that they needed the UPC numbers off of a box of litter in order to write it, due to the fact that "Lynn" had not entered them into the system. Today is Thursday, the sale began Sunday last. Why weren't the numbers entered on Sunday? They didn't think to actually WALK back to that department and look at the sticker on the shelf, wait, I forget, the stickers on the shelf are ALWAYS wrong! They wait and charge you the higher price once you've waited in line for 15 minutes and just want to get the heck out of the store! Anyway, Lynn doesn't do much of anything around the Kmart store in Willow Street, PA. Especially if you mistakenly call her "Linda". Oh, and hey, Kmart, you PAY these people to work for you, don't you? At this rate of paying employee's to sit on thier fanny's and do nothing, you probably WILL soon be out of business, and THANKS TO THAT! You are, by-the-way, bringing Sears DOWN! Here is one person who will NOT walk through those doors again, and will SPREAD THE WORD! Word of mouth, Kmart, WORD OF MOUTH!

EDITH of STATEN ISLAND , NY October 15, 2009

My problem was when I went shopping to Kmart store I trying to use a coupon that home fashions bedding or bath was because the coupon home fashions bedding or bath I took 2 comforter 2 bath twl some bodywash soap when I got ready to pay they told me I could not get 20.00 off my purchase I was not suoppes to purchase bodywash but I feel they were wrong because that was not print on the coupon

Jeff of Westminster, SC October 10, 2009

We went it to pick up a few items. While there my wife found some Halloween decorations that were all on display. The price above the display was 9.99. They were porch standers. This is how they were lined up...ghost, Mickey Mouse, ghost, pumpkin, Snoopy, ghost, Pumpkin then an Eeyore. All these items were on display under this sign. They were all standing on this display. My wife picked out the Eeyore, because, as the sign above it stated, it was supposed to be 9.99. Well, we go to check the price and it was saying 24.99. I asked to speak to a manager because the sign said 9.99. They sent Kathy. She walked over there with me, then said, "Oh those aren't on sale, just the pumpkin stander, and ghost stander are. A customer must have put that one in the wrong place." I showed her the others that were there and asked her what customer would take the time to mix up them?

They were all the same thing, except some were Disney Characters, BUT they were all being advertised as 9.99 based on that display. She said tough, she couldn't help me. SO, I went to the front and got the 1-800-kmart number. The girl up there told me that it wouldn't do me any good to call it. WELL, I called it and placed a complaint. They sent an email to the store for the store manager to respond to since he, his name is Eugene, was not at work that day. At 10:00 PM, the asst. manager Kathy calls me and tells me that she'll give me a 20% discount.

My thought on this is "Sorry, you display a price in the store you are obligated to sell the item to me for that price." In the midst of all this, she wakes up my son. I call back to the 1-800-kmart number to tell them that now not only an I ticked off about them falsely advertising an item BUT now she has called me at an ungodly hour and woke up my terminally ill child. They tell me that they will send another email, for only Eugene to open and respond to. He never called!

So today I call back to 1-800-kmart and tell them that I haven't received a call from him. They call the store to be informed that he is out til Monday. That's fine I tell them. They say they will call his line and leave him a personal voice mail, that we should hear back from him on Tuesday. I didn't even get the phone hung up good again, til 5 minutes later, guess who calls back!? Of course, Kathy. So, I tell her that I am NOT talking to her again, and I hang up on her and call 1-800-kmart back again. This Kathy lady isn't even letting the messages get to Eugene. She is intercepting them before he even gets a chance to get them. As of right now, they have sent a complaint on my behalf to the District Manager. As of right now I am NEVER shopping at Kmart again. This is utterly ridiculous.

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