Kmart

Hiring process - I applied to be a loss prevention lead person at Kmart in Fort Pierce, FL. Upon doing so, I was interviewed by the loss prevention general manager. After he interviewed me, he felt I was experienced enough to be a loss prevention manager. He said he would talk to his DM and I would be hearing from him. A few days later, I was called again for a second interview with HR. When I came for the 2nd interview, the HR lady was very rude. I explained to her I was a prior deputy sheriff and had extensive experience in law enforcement and security. I told her I wanted to do loss prevention because I was tired of the political mess in law enforcement. She asked me if a drug test or background check would be a problem and I stated no, but I was arrested; however, the charge was dropped in the past and it didn't even have a bearing on me being an officer.

I told her I just wanted to disclose it to her because it was the right thing to do, even though I knew it would have a bearing on me getting hired. She said okay and told me to sit in a room and the GM came and got me. I laughed and said I'm sure that wont impact me getting a job here and he stated of course not and they would let me know something in a few days. A few days later, she called me and stated they were going with another candidate. I was blown away because the GM said I was the most qualified candidate and even wanted me as his loss prevention manager. Here's why I'm confused. They are required to provide required notice before an adverse action. Meaning, if they make a decision regarding my background check, a written notification must be provided to the applicant or employee before taking any adverse action based in whole or in part on what was in the consumer report. The notification must include: copy of consumer report; summary of rights prescribed by the Federal Trade Commission; and statement that adverse action is contemplated.

For employment purposes, the FCRA defines adverse action as a denial of employment, a promotion, an assignment or retention as an employee or other decision that adversely affects a current or prospective employee. They must provide notice after an adverse action. A written notice must be provided to the applicant or employee if the employer takes an adverse action regarding the applicant or employee. The notification must include: the consumer reporting agency contact information; statement that the agency is not the decision-maker; and statement that the consumer has a right to obtain a free copy of the report. Is it possible that I have a civil case?

Kenmore Deep Freezer, Sears/Kmart, Protection Plan, Lost Receipt - I went to the Homewood, Illinois Kmart and bought a deep freezer for I would say $180.00 to $200.00 some dollars. I got the medium sized one with a protection plan on it. Not even a year ago, one month or maybe even closer to two months ago. I opened it up and my almost full deep freezer of food was soft and it seemed like it had been thawing for some time. I looked for my receipt with my protection plan with it and couldn't find it. I called the Homewood Kmart. They gave me another number to call. I called that number, which wound up being for Sears. They took my information and I explained to them about the receipt. They said they couldn't find it because I called the wrong number and gave me another number for kmart. I told them the same information and they said they would send someone to my address.

That guy showed up in a Sears truck and looked at the deep freezer, went out of his truck for some time then came back in, looked at it again and told me the kind I got doesn't last as long as the bigger ones. I have never had or seen anyone who has had a problem with a deep freezer. He then told me that the freezer was not secured and had leaked freon. He said it was a manufacturer's defect and that they would be calling me back within a week to set up a delivery. I was happy and just figured I would have to take a lost on all the rotten food I had to throw out. But at least, I was going to get my deep freezer back. I never got the call and no kind of confirmation, the broken deep freezer is still sitting in my kitchen. Broken because it must have been bad when I bought it.

I thought Sears is a store that stands behind their products. When you all partnered with Kmart, I figured it was the same thing. But now I see you don't. No one on your staff or anyone I talked to can say they would have liked if this happened to them, and be honest about it. Yeah, I lost my receipt but I just bought and moved in this home a little before I bought the deep freezer. I may even still find the receipt and I hope if I do, it is before the warranty is up because you people seem to not want to take back or compensate me for your bad product you pawned off on me. I will tell you one thing though, I will never buy any kind of product from your store again that such as appliances of anything that may go bad in any way.

I know you people don't care because I am just one person and you figure that don't matter. You need to take down your quotes you have on your site. You know, the one that says "If there's ever a problem with your product, a protection agreement can provide you with peace of mind" because you don't stand behind them. I bought the deep freezer on my card through my bank account and you can't tell me you don't have a record of it anywhere. When I do find a way to replace it, you can bet it won't be at any of your stores unless you all make this right. I will be emailing this to your Kmart stores too as well as the Better Business Bureau.

My children have seen the commercial for DQ buy one get one 99 cent blizzards and have been relentless in asking if they could have one. Since they are doing well in school and at home, I figured it would be a great reward at a price that I could actually afford, even counting gas to the nearest location 8 miles away. After each of them order what they want, and the cashier tells me $11, I have sticker shock. When asked about the special, I was told that even though the commercial is still being advertised, they are not honoring the price quoted. You should have seen the look on my babies faces. What a disgrace! False advertising and deceiving customers especially young one is not cool.

I went to the Kmart in McAllen, Texas, to get off my layaway and I was told it was canceled. And I know I'm not blind. The ** receipt said the pick up date was 03/29/2012. Now it's not the 29th of March yet. Kmart put my stuff back and ripped off my money. They didn't give all that was owed to me. They charged me with $15 for what? To put my ** back on the counter because Kmart don't pay their employees to work? We do with the fees. No wonder Kmart has already filed for bankruptcy once.

You are one of the worst stores in the history of the United States. I will never step foot in one of your stores even if I was paid a million dollars to go there. Every time I ever went to Kmart, the service I get from that store was **. I think you just need to shut your doors forever. Maybe go into manufacturing toilet paper since all the ** you have in your store are only good for wiping my **. The worst ever!

First, Kmart's ads are ridiculous, only 4 TVs guaranteed at this store. Super coupons that you cut out are only good for so called members (which I gave up on the last time I tried to register), asterisks and + signs and cross signs that refer you to some footnote that basically makes the so called sale price not so. So confusing that it is too much trouble to figure out, buy 10 for $10 but limits on coupons and excludes this or that, and only four of an item and on and on... This is why Kmart's parking lot, a quarter of a mile from my house, never has a lot of cars and a huge unused parking lot. You will go out of business soon.

I'm sure you've been in the red for some time now. Your flyers are misleading and confusing with so many footnotes that who knows what is on sale, and when I called 3 times for a district Kmart phone number, I never did get a correct number but a "sex chat line" 866-kmart for you was the number I kept getting. She finally said that was all she had to give me. I can't even get in touch with someone in charge with Kmart. Never again will I waste time reading a sales flyer or calling or emailing this mess of a company.

Items consistently ring up incorrect at the Kmart in Queensbury, NY. If I notice during the transaction, I'm told I have to go to the customer service counter to straighten it out. Kmart is ripping off consumers who do not notice. I don't have this issue at other stores. At Kmart, it is a regular occurrence.

My husband, my son and I went to Yuba City Kmart and were going to get teething tablets for my five-month-old. When we drive by it said the store closed at 7 p.m. and it was 6:45 p.m. so we got out of the car knowing we would only be five minutes. We got up to the door to be rudely greeted by a Kmart employee who said they were closed and to try back the next day. I said your sign says you close at 7 p.m. and I looked at my phone and it said 6:48 p.m. All the lady said was "nope we're closed" in a very rude manner.

As we started to walk away three women went up and she allowed them to enter and as we were leaving a couple and two kids also walked up and she, too, allowed them to enter. As we drove by the lady stared at us and just smiled. My husband being Hispanic and me being Caucasian the only logical explanation to this was the woman was racist against mixed race. I don't know but I know for sure that within the last three months my husband and I have spent around $4000 at Kmart and to be treated in this manner deeply upsets us. We will be driving the extra mile to go to Walmart from now on!

Your K-mart store at S.W. 104 St. and U.S. 1, Miami rings up items at a different price than is marked on the shelf consistently and implies "tough luck" if you complain. They refer you to the long line at the customer service desk to straighten it out. My family, my neighbors, friends all complain of the same thing, and avoid shopping there except in emergencies because of this practice and attitude. How they stay in business is more than anyone can see. This happens with such frequency that it cannot be an accident. Today, I went there (once every six months I forget how angry I was the last time). I put my items on the counter, told the cashier what they were marked and asked to verify these prices before charging them.

She rang them up quickly, handed me the bill with an incorrect amount, and when I pointed it out said in a typically (for K-Mart) uninterested way that I would have to go to customer service for a refund, which again reminded me of why I (and others) avoid this store at all costs. There were very few customers in the store but six people in line at customer service with one clerk. On my refrigerator in large letters, "do not shop at K-Mart. It's not like there are not plenty of other nearby stores with the same or better merchandise that are honest. I suggest you post a huge sign on the front of this store that says "buyer beware!"

My credit and debit card were stolen. The cards were tried at CVS, Best Buy, Wal-Mart, and Kmart in Niles Ohio. All the other stores turned the cards down, because of no ID. The only store that didn't turn the cards down was Kmart. When I made out the police report, the police officer said, "let me guess, Niles Kmart let the punks use the debit and credit card". I said, yes, and he said that Kmart is known for that. All the punks go there! They charged $506.00 on my card with no ID, and then $368.00 on my debit with no ID. It's sad when the police department knows which store will accept stolen cards with no problem.

My coffee table glass shattered into million pieces. I was dumbfounded as to the cause. Because I have an outdoor dining tempered glass table that is many years older than the M.S. set and it is still intact.

The patio table with turntable shattered about four months ago. Just now, the coffee table exploded. The bar is still intact at this point. I spent way too much money on this stuff, for it to be shattering. I did take a photo of the coffee table today.

After shopping, I went to the service desk to check-out. At the service desk, I was sent to an aisle to check-out by Jason. There wasn't any problem, and the employee on the register, Adrian, was quite pleasant. As I was leaving the store, I noticed a Caucasian male checking-out at the service desk who was not sent to the aisle as I had been. When I inquired about why the difference, another employee approached the service desk, claiming to be the manager over Jason. After explaining what had happened, both employees looked at me and started laughing. I expressed my feelings about there not being anything to laugh about. Then, a Caucasian woman approached the desk and Jason waited on her, as well.

After waiting on the second customer, Jason's manager said he would talk to Jason later, and then they both started laughing again, looking at me. Jason started talking to me, saying I told you to go down there. Yes, I waited on them. It was at this point that his manager told him to shut up. Then he said to me, "I'm gonna talk to him later." Then, they both looked at me, for the third time, and started laughing. I left the store very upset.

I got a gift card and it's expired. My birthday was only a yr ago on the 2nd of July and I tried to use it a week ago to buy my boyfriend some pants and tops, etc. and it said it had expired . There were $90 on there or more. I only spent $9 or $8. I'm just really irritated! It's been a year only.

I purchased a bike on 12/4/11 as well as an extended plan. I took the bike back to Kmart store 3174 with my receipt that states: merchandise on this receipt can be returned or exchanged by 3/3/12. I was told at returns desk to go home and call an 800 number (poor service). Then I got home and 800 number was closed. I re-read the receipt and it also states on the back that "you have 90 days as long as you have the receipt. I phoned Kmart and spoke with a manager by the name of Alice, who also stated that a bike was a specialty item and could not be exchanged in the store.

I informed her the bike was built by Kmart and the wheel is on incorrectly and my kid cannot ride it. Alice then told me to read the back of the receipt. What such poor customer service. I have never been told at a department store as I'm paying to read the back of the receipt. I have never experienced such poor customer service, over a $147 bike. I will no longer shop there again and when I get in contact with the district office tomorrow, I will be cancelling both my current layaways. Who wants to support a store with such poor service? I can't believe Kmart offers such poor service. A customer with a current receipt and nothing on the back of the receipt states anything about bikes, or I would have went to Walmart. This is ridiculous.

I live in Hope Mill, N.C., so the closest store for me is the Big Kmart in Fayetteville, N.C. I have a recent complaint, but also have had problems with the store's customer service since the 90's. I have lived here all my life and everyone from this city knows that this location has the rudest employees as compared to the several other department stores in this area. My family, friends and I joke about the only reason they are able to stay open is because there is a Little Caesars and Olan Mills available on site. 90% of my visits, I have left upset. But I keep returning because of the good sales, jewelry and layaway, which the local six Wal-Marts don't offer.

I viewed one of the ads on the first day of the sale and went to the store that morning. The item (a non woven basket) was not available. I waited forever as usual for a manager, Mike, to arrive and he tells me to come back on Tue after 1pm. I come back and of course still no items. Another manager, Naomi, comes out, scans it and says, "We will definitely have them in on 1/26/12," so I come back, still no items. I asked if there was a way I could pre-purchase them, she directed me to the in store ordering area and complained she had to leave the store to go get something for Kmart. I sat and made another attempt to order them online, the item was not available, like I informed her the first time. I feel she was letting me know she was leaving, as a subliminal message that meant "don't come looking for me if it doesn't work".

I made a couple more trips to see if they were unloaded from "the truck". A third ad comes out with the sale items this week, even though I was told by Naomi, they haven't received any since before December. On my last attempt, I met Vanessa (store manager) and she seemed nice, like she was actually going to help. She tells me the Sanford store has them and she will call to have them shipped to our Kmart. But when she said "cross your fingers", I knew she wasn't going to help me. In the middle of our conversation, a code was called on the intercom with an ETA of 45mins. While I'm leaving the store, I noticed the employees were actually working and I overheard a few different workers saying a vice president was on the way. Then, I felt she would probably be side tracked and forget. She had my home phone # 910-835-0720, so I gave her some time to call, never did.

I show up to the store the next evening to see if they were shipped. No one seems to wear name tags, so I didn't know her name. I described her. So Mike comes out instead of her, she tells him to tell me there were none available at any stores. So, no big deal, but she could have saved me that 6th trip and called the previous day. I called the Sanford Kmart and spoke with a gentleman named Dale (super nice). He tells me they have 11! And never ship items to Fay store. He says they purchase them and drive to the Fay store, that's CS! So, I asked him to pull 8, and I would bring my rain check there and purchase them.

I have never been to the Sanford store, because it's more than an hour drive. But it was so worth it, because they were so friendly, even the cashier Nancy, went out of her way. I have had so many problems and never made a complaint, mostly because I have a newborn and don't have the time.

So while I'm providing feedback, here are a couple past incidents. I have had to make a trip twice to Kmart because of my mother calling me crying about the customer service. My mom is a jewelry fanatic, and loves the great deals Kmart has. But she is scared to go because one of the girls working jewelry was very rude and on top of that referred to my mom as being fat, the worker was obviously having a bad day. My mother is the calmest, nicest person ever, so I know she wasn't rude to her.

About a month ago, Naomi was at the Jewelry counter, and while my mom waited for 5 minutes (there were no other customers) just so she can listen to Naomi bash Kmart. How professional is that? My mom became upset once again, even the worker there felt bad about it. When I arrived, she and the worker were talking too had already left. But, I know my mom was telling the truth, because I was looking at picture frames and she was on the next isle, still talking about the situation. At that time, I didn't even know what previously occurred at the counter. My mom told me later, because she knows we have had so many problems with their customer service, unlike her, I address the issue. No use in requesting to speak to a manager because I have done that and they are no help.

My personal worst experience was when I put my son's car seat and stroller on layaway, it was lost. My son was born at 2lbs, so when he was released from the hospital 65 days later, I was so thrilled to pick him up. I can't leave a hospital without a car seat. Layaway informs me they can't find it, an hour goes by, and they claim they are still looking. A second hour goes by I request to speak to a manager (a short, small framed, white woman). I am asked to wait, because she was out front smoking! I get the 1-800 # and stand at CS, so they know I'm calling. Boom, all of a sudden they find it, after 2 hours. Imagine how upset I must have been, scared that they would never find it. I would have had to get a refund and purchase one elsewhere, late night, just so that I can pick up my first newborn baby.

There has been many issues, but after wasting $25 in gas, to save $40, ridiculous. These "managers" need some CS training skills and need to be truthful. Now, the Lil' Caesars has excellent CS. A couple workers have been there a while and my grandmother loves the fact they know who we are. They are the only reason I chose a "3". I'm not going to say I will not return, because this store has a lot of memories with me and my family meeting up on the weekends to shop and talk. Vanessa definitely left a bad taste in my mouth. These are our rewards #'s so you can see we do shop here frequently. Mine is ** (Christina **), my mom's is ** (Vickie **) and my Gma is ** (Pat **). I am 29 yr old nurse, who can take a lot of crap, but it's starting to become a bit much. My mother and Gma have more stories than I do. I wonder why this is the only store this always happens at!

I have seen a helmet on sale for $12. When I got to the register, the price was $25. I went and took a photo that showed the advertised price. The assistant told me she will still need to call someone to double check. I was very embarrassed about this. The assistant got off the phone and advised me they had made a mistake and did not honor the price. I still have the photo as proof.

I purchased $94 worth of merchandise in December, most of it for Christmas. I received a "gift" card worth $5. When I had to return a pair of slippers that were the wrong size, I received a refund of $7.85 for the $7.99 purchase price. I then had to return a pair of pajamas that cost me $14.99. My refund was $14.74. Both returns were done with the original receipt and during the correct time frame.

This time I caught the discrepancy while I was standing at the register. I asked why there was a difference in price. The clerk told me that it was due to the fact that I had received a gift card and that it came off the price of the purchase. Mind you, I had received the gift card, not a used one, a promotion that your store was doing. The card I got could not be used until later in the month and then had to be used in a week's time.

I don't understand how I can be charged for receiving a "gift" card that I did not use, that was given to me after I made my purchase and had nothing to do with paying for my purchase. Why am I penalized for making a return? You gave me something for spending my money! How in the corporate world is this good business sense? How do you justify not giving me my full refund? I understand that we are talking about less than a dollar in this circumstance. But I can't be the only person that had a return during this promotion that is still going on. How much money have you made off these transactions since December?

I went to Kmart to purchase cold medicine. The product of choice was on the shelf priced for $2.99. At the register, however, the correct price was $7.99. Although this product along with other items were proved they were shelved with the wrong price, the manager would not honor the price but offered to take 10% off. This product was stocked on the shelf with the wrong price. Because it was obvious the store made this mistake, I should had been sold the product for the price of $2.99 that it was listed for. The manager however clearly did not understand the correct position to take when she offered to take off 10% instead of honoring it at the price of $2.99 and she became defensive when I asked why only 10% when it's clearly the store's mistake. In this situation, the customer was right and the manager did not handle the situation as if it was so.

I received a gift purchased at a Southern California Kmart. The TGF flameless candles worked fine except for the pillar candles that required batteries that the purchaser included in the gift. Two 3x3 small pillars and two 3x6 larger pillars. We tried everything, including new batteries, and they just will not make contact. I called the candle company and they said to contact you. The rest of the 22-piece set is fine but the centerpiece of the set is those pillars. I live in an apartment complex that does not allow real candles and these were a blessing for holiday decoration. Please find a way to help me replace these pillars.

I got a calendar from Kmart, and i wasn't pleased when I looked in the calendar. I didn't see anyone with the same comparisons as me. They all appeared white or light skinned. Where are the Naomi Campbell's and the Tyrese's. That's a major problem on all the signs everywhere in the store. You might ask "Why does it have to be about race? " You give me a reason to make it about race.

I have a couple of questions. One, I have been working at store 4332 for around 2 years now. I have been trained to do most of the job titles there. The reason is that there is a store manager, a guy in receiving, and their son is in electronics. My question is: is that possible? I didn't think any family member could work together. Secondly, their son had just recently come back for Christmas break and it seemed like they favored him more hours then me throughout. I have worked there and I told my schedule availability for 3 weeks ahead of time. There is definitely favoritism in this store. Equity and fairness and to obtain hours properly without having favoritism.

My main concern is the lack of choices consumers have when purchasing products. The percentage of products made in America is very slim, and when looking on the package, most are made in (where else) China. As a consumer for over 50 years, I want to be given a choice of America made or elsewhere. Where is our government when it comes to consumer choices? I am annoyed that out of the 4 stores I recently visited to purchase Christmas cards, none had any made here. And we wonder why there are so many people out of work? It is because the government allows these companies to go overseas, to save on labor cost, and all American citizens are paying for it. The only ones to benefit are the CEO's, and the stock holders. I am fed up with all of it. It's always the middle class that has to suffer and pay, for the rich to get richer, and the poor are just victims of government hand-outs.

For 6 weeks now I have been trying to purchase two separate items in the circular multiple times and each time it is I go to purchase. When I get there I am told that they never had it—they don't stock in that store, sold out, no rain checks, flier printed six months in advance so it's wrong. This is ridiculous that I now was not able to get the Christmas presents that people wanted. I called store and corporate and get no where. Shame on you, Kmart. I will never go there again along with Sears because of similar issues. Now I can't get presents because these items supposedly do not exist now. They should find for me now at the advertised price. Why should I and others who asked for these gifts get ** out of it now. Shame on you, Kmart.

I was doing some very late online Christmas shopping. I knew that I was taking a chance to have things delivered by the 24th, but K-Mart said I would receive it between the 22-24th. I did receive one package on the 22nd - with the order placed on the 21st. But on the second package- well I am still waiting for the second shirt. The interesting thing, this shirt was being shipped from a store here in my city. When I called Customer Service on the 23rd, I did stay on the phone with Angie for 25 minutes only to be disconnected. Fortunately she told me from what store the package was to ship, so I called it. Rudely I was told that I was wrong- nothing is shipped from a K-Mart store and I had to come to the store to pick it up once I received my email confirmation. I repeated to her that I received a confirmation email stating that it was being shipped directly to me from a store. The K-Mart clerk told me, "K-Mart does not do that," then hung up.

I called back and managed to get Angie, who told me that the reason why she did not call me back was because K-Mart does not allow out-going calls to customers despite the fact that their system disconnected. I told her what the store told me- so Angie decided to call the store and ask for the store manager. The manager verified that the order had not been processed but they were going to do it that day. (23rd) However, it was not going to be delivered by the date promised.

Five hours later the package was not in the UPS system. K-Mart provided me with a tracking number, which UPS said there was no record for it. When I checked the next day, UPS verified that K-Mart requested a pick up, however it did not take place on that day. UPS was only picking up air and international orders. When I contacted CS again regarding why this package was not picked up on Friday, I was told that UPS information was probably inaccurate because they only updated every 2-3 days and it takes them 6-8 days to deliver. (Now I am being told this when the other portion of the order was shipped and received in 24 hours. The second portion of the order was not addressed until I started making phone calls.

When I levied my complaint in writing, I was told that the case was escalated but it would take 8 days for the investigation to be completed. Well it took two days and K-Mart told me it was my fault and they would refund shipping charges as a courtesy. The investigation stated that K-Mart tells all online customers that it takes 2- 4 days to process an order and 2-4 days to deliver. When I asked why my confirmation stated that all items would arrive by the 24th, I received no response.

I then asked that the remaining portion of the order be canceled; I was told that this could not be done since the package was already shipped. The package has not been shipped- it is still sitting at the K-Mart store. I am told that I can refuse it when it is delivered but of course I will not be home during the day to refuse it. Customer service really does not exist for K-Mart- except for Angie. Everyone else selects limited parts of an email to which to respond. They ignore requests, repeat what they have stated previously, and refuse to answer questions and send email responses which try to sell other items. If I had been told that the packages would not be delivered until the 29th, I would not have ordered, but do not believe K-Mart online. Oh- and when they ship an item (SEARS also) they but Delivered- leaving the customer to believe that an item has been stolen from the home.

I am extremely disappointed in KMart. As a lifelong resident of Illinois, I always like to support local companies, but I will never buy anything form your company again. Last month, I bought $50 worth of goods at your store on Addison Avenue which entitled me to a $5 gift card which was supposed to work the next several days. I went back two days later in which the card was valid and they said that they would not accept it for some reason. I wasted my time and money to drive there. I went again several days ago and they said that the card expired already. What a scam! Good one Kmart.

I am writing to you regarding the experience I had at my local K-mart today, December 17, 2011. I had placed $324.24 worth of merchandise on layaway two weeks ago. Today I went in to the store to pay for and receive the merchandise when a problem occurred. One of the items on layaway the Nintendo DS was not needed, as I was able to purchase it at another store at a substantial savings.

I was told by your store employee that in order to purchase the other items that were on layaway with the Nintendo DS, I would have to purchase the Nintendo DS as well, and then take all of the items to the customer service desk, where I could receive a refund for the Nintendo DS. Not so much a problem, except I did not have $274.24 needed to take all the items off layaway, even the one I did not want.

I explained that to your staff, that I did not have that much money with me and that if we just removed the Nintendo DS, I had the funds to pay for the rest of the items $126.47. Again, I was declined and told to pay $274.24, that this was the store policy. I recommended one of the layaway staff carry the box of merchandise to the customer service desk so I could purchase the other items, I was told no. I had to pay $274.24, including the Nintendo DS, or I will not be able to purchase the other items. I asked for a supervisor and she said, nope, you have to buy it all or nothing. It turned out to be nothing. I was so disgusted by your policies I demanded a refund of the monies I had put down when I originally put the items on layaway. Your staff was happy to do that, with a $15.00 restocking fee. So not only was I treated horribly, I got the pleasure of paying for it too.

I have never seen such despicable customer service. I will never set foot in a Kmart or Sears again. How embarrassing and just days before Christmas! Shame on you!

Normally, my overall Kmart experience is wonderful. This time, however, my experience was over-the-top frustrating and disastrous. When I was a kid fifty-five years ago, my mom took her brood of seven to Boston to shop at Filene's basement and, yes, Kresge's 5 and Dime, and Sears. It was a great adventure two or three times a year. So you see, I've been a customer of retail stores now under the umbrella of Sears Holdings for most of my sixty-two years. I do not easily complain about my shopping experiences. After all, my expectations don't always match the level of service I would like. That's just life. Yesterday, however, I was so upset that I began to blabber and laugh hysterically. I was too upset to cry or rant and rave. I knew it would do no good, the damage had been done.

In early December, I spent an hour or more shopping for gifts for my two grand-children. I knew I had to do it early because everything they really wanted would not be available if I waited too long. Problem was I didn't have the funds at the time. I decided to put over $100 worth of toys on lay-a-way. I explained to the very competent clerk, Francesca, that I would be back in a week or two to pay it off and pick it up.

So yesterday, December 14, 2011, I went to the store for a quick pickup and I planned to get to the post office by the end of the day so I could ship the toys to the other side of the country in the hopes they'd be under my grandson's tree on Christmas morning. Yesterday, I was in the store for over 2 hours waiting for Francesca to find my layaway. I began to panic after an hour. Just thinking about finding two Nerf guns every kid on the planet wanted and were already purchased by their parents by now gave me a headache. Into the second hour, Francesca called the supervisor. She looked around in the back for fifteen minutes or so to no avail. My layaway was "lost". I have no doubt, some incompetent, "entitled" employee hunted through the boxes and found what he or she wanted in mine. Gee, I wonder if she even paid for them.

I got my refund...wow. I ended up finding the Nerf guns along with some Tech Deck accessories, a chess board and some XBox stuff for a 25% mark-up. I wonder if Kmart will help me pay for that. I wonder if Kmart will compensate for my time (over three hours in all). If they do, my opinion of Kmart will be restored to a fun, economical shopping experience. If they don't, I'll make a complaint on every social media I can think of and spread my story wherever I go. Compensation with a Kmart card in the amount of $300 for my time and grief. This includes the e-shopping time needed to replace the items and the additional costs involved. I want an investigation to find who may have "taken" or "lost" my layaway.

Our local Kmart has a Little Caesar's restaurant in it, and when we tried to redeem Little Caesar's gift certificates, we were told they would not be accepted because the restaurant is owned by Kmart. If you are not going to honor the company's gift certificates, why have them in your store, and why advertise their name?

I am very disappointed, and so is my 8-year-old niece for whom these were a birthday present from her uncle in another city.

After waiting 15 minutes in line, the cashier told us she was closing her register and going on break after the lady in front of me. Four people had 1 item. I left and won't be back.

I bought and paid for a 9 ft Xmas tree online and was told we had to go to Bear, DE to pick up. Okay, that was fine. I got there and after waiting in Customer Service Line for approx 1 hr., I was told we had to p/u from layaway. You could not even get to the room where the layaway was; it was so long. Mind you, I'm handicapped, so I went back to Customer Service. And said I didn't want to lay away, I just wanted the tree I bought and paid for but can't get to desk. I was told too bad by customer service counter person. I asked for the manager; he came, and also said I had to wait in layaway line. So not being able to do this, I requested my money to be applied back to my card and was told they couldn't do that. Now over an hour and a half has passed, I am not able to wait in that line and being refused my money back. It is horrible.

Finally after being in the store well over 2-1/2 hours, they sent a young man with my paper work to retrieve the tree. It was one of the most ignorant and frustrating experiences I've had in shopping. If they would have refunded my money I would not even have taken that darn tree!

I purchased an X-Box 360 which I put on layaway on June 17th and finished paying and picked up on Aug.12. My problem is my parents also purchased one for my children for Christmas. I tried to return this in unopened condition and was not allowed to at the K-Mart in Jefferson City. I am a single mom raising two children. Tying up $299 from me would really make it hard to have a nice Christmas. Like I said, this was never opened. It is still in the bag. I did pay for this with my debit card and I do have my receipt.

Is there any way you could see to please refund my money for the holidays or are you the Grinch who stole Christmas? I know this is against your policy but my children's happiness on Christmas is of importance to me. I am a frequent shopper of Kmart and hope to continue to be. If it is possible to return this for a refund I will do so at the Missouri store where I purchased it. Regards, Ms. ***

On or about February 2010, I purchased a six and half foot Martha Stewart snowbird mountain tree. I pulled my tree out to put it up. When I got it out of the plastic and box, my tree is yellow and brown. I'm very disappointed in that I purchased this tree and within a year this happened. For what I paid for this tree I feel I should be compensated due to lack of quality of the tree. I had to go out and purchase another tree this year.

I have a complaint against a worker of Kmart at 2715 Madison Avenue, Indianapolis, IN 46204. While shopping their store yesterday (11/16/11), I asked a salesman if they carried or had any electronic tablets in at the current time. The salesman, Elias, stated, "Yes, we have one in the glass case." I asked to see this item and he informed me it would be just a minute. I said sure as I could see he was taping up something at one of the flat screen televisions. I waited and waited and all I could hear was the tape ripping from the dispenser. I do understand he was busy, but my time is valuable such as his. So I walked over to look at a kid's scooter which was on the other aisle of the electronics section. When I found what I wanted, I grabbed it and ran back to the electronics glass display case.

I first walked back to the TVs (did not see him, looked all over in that section, even called our hello) and went to the display case to look for the item. I made a ding-ding sound several times, but still no Elias. As I am standing, another salesman came along to clock. I did not know he worked in electronics, so I said, "Oh, you must be clocking in." He stated yes and walked to the back of that section, it was then I realized he must work in Electronics. Well, my thought was why didn't he ask if I needed help, or if I was being helped? So I walked to the layaway section and found a gentleman standing behind the register and asked him if he could call someone to layaway. He never opened his mouth to me. He, however, stated a customer needs assistance in layaway, customer needs assistance in layaway. I thanked him and he still never spoke.

My thought was, he must be mute to blacks. I then returned back to layaway and still no one ever showed. I then went to the customer service desk and asked for the manager over Electronics. A nice lady by the name of Samantha stated that she could not give me that information, so I then asked for corporate phone number. She politely asked if she could assist as she was the supervisor over the front end cashiers. I did not go into detail with her about what had just happened as I had wasted enough time. She gave me the phone number to corporate 866-562-7848. The store manager's name Tom ** and her name. I thanked her and left.

Kmart is one of my favorite stores and I shop at all of them. This is the worst experience I have ever had. If it was not for the customers, the employees would not be needed. The customer service skills may need some improvement in those 2 departments. I will never go back to this store as I was very offended.

Today, my daughter who is two years old went into the employee only spot of the jewelery section at the Sidney, NY Kmart and the lady that worked in there was very rude to my daughter about getting her out from there by yelling at her and grabbed her by the hood of her coat to swing her around to get her out. Very uncalled for! I mean really she's only two. I went up to her as I was grabbing my daughter that she could of had been more polite considering she was only 2 years old. Then she turned around and said, "I didn't touch her!" But she did. She grabbed her by the hood of her coat. Sorry, that's touching her. I took her out very ticked. I did not get her name.

Some other lady saw it and she went and said something to the people at the main counter that she yelled at my daughter witch was uncalled for. I'm very upset! I could have reported it but I didn't. I just will not go there again. I just hope she gets fired so this will not happen to somebody else. I just wanted to complain so some of the other employees there will know that I was not happy with their employee from the jewelery department. She was very rude to my daughter. Thank you.

On "Cyber Monday", I ordered 2 pairs of insulated snow pants that were marked down to $12.49. I received an email today stating that the items were not available due to it being sold out. I was then directed to call an 800 number to have someone help me find something comparable. The lady I spoke to seemed to not know what she was talking about and offered to sell me snow pants that were cheap crap. I was on the internet while talking to her and the snow pants I wanted are still listed. I asked why and was told that it takes awhile to remove an item from the website. I don't think so. As a result, not only do I not have snow pants for my kids, I spent at least 2 hours online looking for some. I can't find any that I can afford, so I have to go out to stores to see what they have. Thanks a lot Kmart! My credit card better not be charged for this.

On Tuesday, November 22, 2011, I attempted to place a lay-a-way online around 7:00 (ish) pm. I called customer service to guide me in doing the order correctly. The representative guided me on the phone as I was trying to complete the lay-a-way online. As we were doing the lay-a-way procedure, I mentioned to her that I was in the store in Charlotte, NC (28208) earlier that day to make a lay-a-way. I told her they did not have both pairs of shoes for me to do the lay-a-way and to reap the benefits of the sale (buy one get one half). So, the clerk at the store suggested that I do a lay-a-way online to get both shoes at the sale price.

While proceeding with the lay-a-way, I advised her that I needed both pairs of shoes because they were Christmas gifts. I stressed to her I needed this as a lay-a-way and not a purchase (because I only had limited funds on my credit card). She insisted that she was guiding me correctly with making the order a lay-a-way. Well, needless to say, at the end of the order she did not know what she was doing and made the order a purchase and not a lay-away! She instantly became apologetic and at this time I was so angry that I finally told her that I will follow-up with this order tomorrow, after receiving the emails that she said I would receive from purchasing the order online. I knew if I had remained on the phone with her I would've become irate because I was very upset. You will know the exact representative I am speaking about from checking the id number on the receipt of this sell.

Now, on November 23, 2011, I called to question what took place with my order (conf # ** - Herman open-toe red bootie, 8 1/2m and Sofia over-the-knee - Tower boot, 8m) after receiving the Kmart emails. I was updated by another representative that my whole order was cancelled. Now, I was irate at this time! I explained to the representative the situation mentioned above and she was very apologetic. I did not take it out on her because she did not create the issue I was currently faced to deal with. I explained to her that the order could not have been completely cancelled because I have a purchase on my credit card from Kmart Online. She kept reinforcing to me that nothing was charged on my card. I then sarcastically advised this representative that I am making up this whole situation! I said, "Ma'am, I called my credit card company and they did advise me there was a purchase on my card for Kmart Online for $16.07." So, something was applied to my card. She could not explain anything to me! So, I got irate and hung up the phone.

On November 26, 2011, I called back again and spoke with another representative regarding my conf # **. I explained to her the same situation mentioned above. She explained to me again that my order was cancelled and that a refund of $16.07 would be sent to me within 5 business days. She was apologetic for what had taken place initially. She said that I could not place a new order because both shoes were out of stock, which is why I was receiving a refund. I advised her that when I initially tried making this order (lay-a-way), both shoes where available. But due to the error of the initial representative, I am out of two gifts and two pairs of shoes!

I really need these shoes and it seems as I if will not be getting them. I would like to come to a resolution that will make me happy and continue to keep me shopping at Kmart. I really hope we can locate the shoes. If not, I would like a discount on the current lay-a-way I have at the Charlotte, NC store on Freedom Dr., 28208. Please, make every effort with trying to locate the shoes because they are both at a great price! Thank you for your effort in trying to correct this matter.

I was shopping Kmart Cyber Monday Sale and had difficulties with the sale items and pricing. Once the items were in my shopping cart, they were full price and not the listed price for the cyber sale. When I contacted customer service, they tried to tell me that this is what it shows in the cart. After further issues, I did attempt to submit my order. My order did not go through on Kmart's end and they claim to have no verification of this order. However, the payment for the order does show on my credit card account. I have spoken to several different operators on the phone in regards to this issue through their customer complaint line and I have received the same answer from each and every operator, "We cannot find your order!"

This is not an acceptable answer since they did already access my credit card. They also say to wait a few days to see if the charges go away. Really? One operator had the nerve to try to get me to place a new order through her assuring me that her order would go through. So instead of one charge I would be paying two. These customer service agents have no clue what they are doing and have limited access to Kmart's purchase data base. This I could tell when they cannot even look up transaction ID numbers. This is a complete scam and Kmart has lost all recognition of their consumers. Have they forgotten that without their shoppers they have no business?

On the website, item listed at $59.99 retail on sale for $29.99. I ordered item. At checkout price was full retail of $59.99. The website would not honor it's own advertisement. I wrote to K-mart and their reply was:

"...I understand that you see the price difference when the item is added to the cart. Be advised that the actual price of the item is once it is added to the cart.."

Seems like a bait and switch scam. I would not pay the price at checkout. So I declined to order. I will have to shop elsewhere and pay more or same or similar item. I'm disappointed at K-Mart's response.

On the 25th of November, I went to purchase a few items at my local Kmart. Every time I purchase anything at this store in Braintree Mass. The item no matter what it has been has always rung up wrong at the register?! So, after standing in one line to make my purchase I am told to go stand in another line at customer service to have the problem fixed!

Are you kidding me Kmart. Try training your people to fix the problem at the register without having to stand in two lines! When I told the girl at the Customer Service register that this happens to me all the time. She said to me and I repeated (that's the Kmart way). Well, it won't be my way anymore. I worked for Sears for many years, and I have to wonder if there happy they ever got involved with you folks.

I went to pick up the layaway. It was for 8 items but I no longer needed two items on this. So I had to pay for all, then return the two items at customer service desk. Tthe young man told us he would meet us there in two minutes. We waited and waited. Finally, I asked the lady at the desk to call layaway. Now, I'm a little upset and understand they are busy. So now the manager comes over, I explain and he takes my receipt and starts to walk away. "Oh, no," I say," not with my receipt (now mind you, this is over $300 layaway and that's my only proof we paid this)." His comment was "oh, like I'm going to do something". Well I say, "I don't know you. And that's my only proof."

Now, he starts being rude. I asked him,"Are you the manager?" "Yes, I am," he states. I say, "and you're talking to me this way.." He.say, "Well, you can't go in storage room." I know this but I can wait near door. He keeps being rude while we are walking so I said, "keep talking to me this way, I will cancel this." He says, "Go ahead, I don't care and you lose 10 dollars." I said, "Is that right? Keep going and I will never shop here again." He say, "I don't care." He obviously doesn't care about too much. You do not talk to people this way and being the day after thanksgiving, it was a busy place. There's more but I want to file a complaint against this man & Kmart. All this took place at Kmart in Brockton ma. Rt28.

(Store #3352) I made a purchase of $364.19 for Christmas, at Kmart this morning. My order was all rung up. I swiped my card, and the register went down. The machine would not come back up. I ended up at customer service, where Ashley rang up everything again, and I completed the purchase. Along with the fact that there was a trainee at the first register, who was slow (expectedly so), and the time it took to re-ring the purchases.

I was there for over an hour, just checking out. I got home and checked my checking account, and the purchase amount of $364.19 had been deducted from my account twice. I called the store and was told that the person who could help me, would be in at 1:00, and would call me right away. It's now almost 1:30.

I need this money in my account to pay my bills! Kmart has left me in a very bad situation. For what? Shopping at your store? The only one who said so much as an I'm sorry, was the trainee. I was very understanding, until I saw my checking account.

On 11/16/2011, I purchased a pay as you go cell phone for $39.99. That same night, I went back to the store to return the phone, and I had the receipt. The clerk at the customer service counter took the phone and started to look it over and said, "Why are you returning it?" I told her I changed my mind when I saw how texting would be completed on it. She then said, "Phones are not returnable!" I told her it is not posted anywhere by the phones, not on the receipt either. She said it's a store policy! Again I said, "Since when?" And she would not answer me. She also would not give me the phone back. So now Kmart has the phone and my money, a complete rip-off.

At your store 3696, while waiting in line to check out, your cashier (Cherie) was very slow at getting customers checked out. Only two registers were open at the time with 3 to 4 customers in each line waiting. Cherie would talk to each customer in great length about non-business talk and would stop working to talk. When finally it came my turn, she scanned my item and the card scan display had some kind of a survey on it. I asked her three times "what this was on the screen" and got no response from her. She wasn't looking at me and her mind seemed to be somewhere else, not doing her job. This is common for this store. I've talked to many other people who shop at this store and I found the same complaint.

This store 3696 is 4 or 5 blocks away from my house. I prefer to go to a W-mart store 4 miles away instead. The main reason is because of the slow customer service at this store. Would you please contact me via e-mail for your response.

I'd like to start by saying that I've been shopping at this same Kmart since I was 8 years old and moved to the area. Now at 22, I'm not planning to step foot in one of these stores ever again. On Halloween night at about 7 pm, I go after work to buy some wings and hair dye for my 8 year old niece. I spent about 50 dollars and went home to see that she already had the wings so today 11/2.

I went in before work to return it. Before even saying good morning, a woman by the name of Lily tells me my last day to do a Halloween return is on 10/31. I asked to speak to a manager since the receipt said I had 90 days to do any returns and no where did it state what Lily had said. After 10 mins, Ulises, the manager didn't bother to come talk to me. Jenny, another manager, was reached on the phone and said they would do the return. Another employee who had been there the whole time and had her name badge turned so I couldn't see her name rudely told me this would be the only time they'd do an exception. Again I asked her where in the receipt did it say I couldn't return it and she said read the back very rudely again. I told her I had and gave her the receipt so she could read it, she couldn't find it. She then pointed up to where the return policy is and she couldn't find anything about it. Then she went on to tell me that this had been going on for years. Well its the first time I return something so I wouldn't know. Lily tried to get me to go to the floor to get an item and verify. I don't work for Kmart, if she needed to verify something she could go and after I told her that she went. After she did my return, more than half hour. After I got there she apologized for the inconvenience.

Kmart in San Ysidro sucks! The employees are rude and the managers never bother to deal with costumers that have no need to go through this like me!

I bought additional dog food, Kibbles & Bits. I grabbed the bag and sale price was $9.99, but it rang up $14.99. I pointed it out to the cashier and she could not void it. She sent me to the refund line. After 10 minutes in the regular line and 15 minutes in the refund line, the security associate tells me to go in a shorter line, which I did. Five minutes there, and the girl said, "No, you have to go to the refund line," so I went back.

Now, I'm angry. I have been checked out for half an hour and can't seem to get a refund for the dog food with a price that is not set right, because when I finally get to the front of the refund line, the correct bag of dog food rings up $14.99! They can't figure out how to give me the difference of $14.99 and $9.99. I said, "Can't you just refund me the $14.99 and then ring me up the other dog food so I can get out of here? Now, the lead cashier comes and still can't get the register to do whatever it is that they want it to do. I spent 1 hour in that store after I checked out and you would have thought that they would have offered me at the very least something for the huge inconvenience that I endured due to the cashier not being able to figure out how to void the transaction!

The store was an absolute mess. Had to use a wheel chair for my elderly aunt. The wheel chair was in such bad shape that I consider it a danger. There was merchandise all over the floor in piles. I need to help my aunt try on clothes and I actually had to move product and rails to get the chair to the fitting room. The fitting room was so cluttered, the wheelchair would not go into it. After moving piles of clothing, I used a small fitting room. It was impossible to get to the handicap room. When we were ready to leave the store there was one cashier working. There was a line of at least six people waiting. The cashier was efficient but not friendly, probably due to the fact that she had no help.

In September, I purchased a pair of shoes at our local Kmart store in Thief River Falls, MN to wear to work. A little over a week later, a metal piece came out of one of the shoes and both shoes had rips in the bottom of the shoes causing my feet to get wet.

I brought my original receipt and shoes in the original box back to Kmart and there were 2 very rude customer service ladies working, and refused to offer me a refund or exchange because the shoes had been worn. I only was able to wear them a week! My family and I have always been loyal customers of Kmart and this is the treatment we get. What a joke. We will no longer shop at Kmart and spread our negative experience with all of our friends and relatives if we do not get a refund or a store credit.

I befriended HerbaShine Haircolor on FB, and I won a coupon for a free box. They mailed me a secured coupon--it had an scratch off on the back for retailers to scratch off and see logo. But this was not a computer-printed coupon. K-mart security said it is was not legitimate, saying "coupons aren't for free items." What?

I took back the printed copy of the website that advertised the free giveaway and pointed out the security on the back of the coupon. K-mart security still said it is not a real coupon.

It was a horrible customer service. I will never shop at K-mart again.

I went shopping to pick up item that were advertised in the weekly ad. I purchased 25 items. Out of those items, I was over charged on 8 of them. On all 8 items that I was over charged, they were on the end-cap with signs. I selected the merchandise I wanted. I checked out. The total seemed high to me, so I checked the receipt. When I found the errors, I talked to the clerk at the desk about what had happened and how I was overcharged. She said that I needed to look at the sign more carefully. The signs clearly say what is on sale. The examples of items that I was overcharged on are as follows: (1) Scott Toilet Tissue 2 for $11.00. The ad says 8 pk or 12 pk extra soft. I selected 2-12 pk of regular. They rang up at $9.99 each. It was on the end cap with a sign that said 2 for $11. (2) Coke Products 4 for $10.00. I selected 2 -12 pk of Canada Dry Ginger Ale. They rang up at $4.69 each and two 6 -12 pk of Diet Coke rang up $6.67 for 2

All were on the end cap with a sign that said 4 for $10. The clerk at the desk clearly knew that the toilet tissue was on the end cap, for her to state that I needed to read the signs more carefully. I then talked to the manager on duty. He apologized, telling me that error happen all the time. I stated that I was in the retail in the past and we had to check prices prior to putting up a sign. I also stated that the store was misleading consumers by placing similar non-sale items on the same end cap with the sale items. He seemed not to care.

I think that this store is clearly trying to mislead consumers. They are doing this by putting similar merchandise to the sale merchandise (the wrong merchandise) on the end cap or under a sale sign that has large lettering with what is on sale and tiny little print with what is included in the sale. The town of Southbury has a large retirement population. I feel that they are clearly trying to take advantage of senior citizens population. In addition, the Connecticut State Law states that if food items ring up wrong, the consumer gets the items for free. I was not offered this at any time.

This store offers a service with Western Union, which they cannot provide. I have tried using this service numerous times and this location always tell me that the system is down. This has been going on since last year. At one point, an employee told me that she can send but not receive; another employee said that due to fraudulent activity. They were not allowing me to use the service.

I use Western Union quite frequently and don't have transportation to go to different location. Today, I walked to this location in the rain and was denied service once again. The clerk said that the system is down. I asked for a manager's help, a lady named Nuvia said that she tried but the system was down. I contacted Western Union from the store and they said that the system is not down. I handed the phone to the Kmart manager and she got back telling me that they would fix the problem but would take a long time to fix it, she asked me to leave and come back in a different time. I told her that I would wait and see if it would be back.

They say that they could not help me because they needed a password. I asked for a corporate number and no one was able to provide me one. I asked Kyle if he was a manager and he said no. I told him that I need to speak to a manager. He told Gary, "You need to come here, we have one pissed off customer," this is inappropriate. I told him that I am very pissed off. He threatened to call security because I was aggressive and the cameras can prove it. I am called the Corporate and talked to Nuvia, she now told me that they can help me after a long period of time and being humiliated.

I purchased a "Disney Dress Up Trunk" ($29.99, order #**) through the Sears website. When I received it, the content of the box was a "Diego the Explorer Truck" ($18.99). I called the customer service phone on the invoice, which had a Kmart logo. I spoke with the representative Brenda, who told me it happens often. I asked her if she can track who packed the box because this should not be happening and all boxes should be tracked since this posed an inconvenience for the customer. She said it would not be a problem, to return it at any store. I asked her which one since I purchased the product through Sears but got billed through Kmart. She said either store would be fine. I also mentioned to her that it was not the same product and I still wanted the "Disney Dress Up Trunk". She said that for my inconvenience, she would not charge me shipping and handling, and give me an additional 10% off for the reorder. I decided to order the product again online, through her, and return the error shipment in person at a store.

When I arrived at the Sears store, the manager said they do not handle Kmart. So I drove to the Big Kmart store #9418 in Rosedale, NY (516) 295-4186. I waited an hour before being attended. The girl behind the counter would not believe that the content of the box was not what I had ordered. I asked to speak with the manager for whom I waited another 30 minutes. After discussing it with the manager and explaining to her that I got the wrong item and wanted a full refund, she was hesitant until I further explained to her that I had already reordered the item (order #**) I wanted and that she could check the order number herself. She reluctantly gave me the refund and thought to my relief, I did not have to deal with this again.

Today, I checked my Chase Visa bank account only to see if the refund had been entered and to my surprise, I only have the second Sears order for $40.00 pending (I did not get 10% off nor shipping and handling off as promised) and there was no refund posted. In the end, I have neither product, or at least hope the one I wanted is on the way for which I paid twice, totaling $80.00 for something that should have cost me $29.99. I don't know what else to do other than to write you a letter of complaint and send it to the Better Business Bureau in the hopes that this gets resolved and does not waste any more of my time or that of others. I plan to let the company know that I am canceling both my Sears charge account and any further business I may have with Kmart, but still wish to have this matter resolved and my money back. To this date, I have not been refunded nor received a reply from Imran ** from Sears.

I would like to file a formal complaint against Kmart for the erroneous termination reason in my employment file. On 9/28, I was filing out an application online for a part-time work at Kmart; however, the system would not allow me to complete the application. I received a message stating that I was terminated at the Kmart store and was advised to contact Kmart Human Resource Department. I contacted and spoke to an HR representative and was told that I was terminated on April 8, 2003 for misconduct. I informed the representative that I was never terminated or fired at Super Kmart. I informed her that I worked at the Super Kmart store until it closed due to Kmart filing chapter 11 bankruptcy. In addition, I was told to provide proof that I was never terminated. I informed her that I did not keep or have any paperwork from Kmart as the job was only part-time. However, I took her advice and looked for papers on the Kmart job during that period of time.

I did some research on the date that the representative told me when I was terminated. According to the information on the Internet, I discovered that the termination date recorded in my employment file was approximately the date the Super Kmart closed. On 1/14/2003, Kmart Corp. announced that it will close 326 stores in 44 states and Puerto Rico as part of its restructuring under Chapter 11 bankruptcy. I worked until the last merchandise was sold in the store. The Liquidators took control of the store approximately in March of 2003; and from that time until the store actually closed, there was no manager from Kmart managing the store.

I consider this to be nothing short of character assassination. I was an outstanding employee at Kmart. I worked full time with state of California and maintained the part-time position with Kmart for approximately four years. I am a retired Sergeant Major with the United States Marine Corp with an outstanding work ethic in both the military and civilian arenas. I have never been terminated from any job due to misconduct or any type of behavioral issue. While working at the Super Kmart, I had many opportunities to move to other departments in the store but never moved because I was told that I was a very good customer representative. I hope that Kmart corrects this mistake because first of all, it is erroneous and untrue and secondly, it hinders me from being able to get other employment. Your assistance is greatly appreciated.

I always order for my grandson on-line from Kmart. In a recent order, I received the Gotcha t-shirt which I ordered but not the Husky shorts. Kmart on-line keeps saying the shorts were delivered but they were not. I did however receive the shirt. I have called customer service only for them to tell me they were delivered. I am getting nowhere and I just want the shorts I paid for. Thank you

I went to Kmart and they had an item advertised at a certain price. When I went to check out, they tried to charge me a different price, a higher price. I tried to get the items at the advertised price but the manager didn't want to give me the item at the advertised price and then he took the price tags off right away.

Also, once they had an item with advertised price in their ad and when I went to buy the item, they didn't have it in the store; so they didn't give me a rain check nor a similar item at the advertised price, although I asked for it.

I bought 32-inch TV from Kmart in Jan '11. It is now Aug '11. I should have known better 4 months after the TV did not turn on. I see in these complaints that it is common. Never before have I purchased such an off brand TV quality. But it was only $325, so I thought I would try it. Once it stopped working, I called the 800 #. They told me to drive 20 minutes to go get it fixed. It was four months ago, and I never went there. It was too much of a hassle for me to load, drive, unload, go in and wait to see if it could even be fixed. So, I never went. I called back tonight at 800 # and there was nothing they could do. Dezy informed me "it's only a 32-inch". She said I only had one month from my first phone call to get it repaired. Since I didn't, I'm so great. It is a terrific customer service. It's the worst purchase ever. It's a rip-off.

I ordered a "Huffy Lowdown Old School Chopper" from Kmart 2 days ago. I got an order confirmation number and a delivery date of 8/8/2011 to 8/10/2011 for the item. I called Kmart to verify that my order was processed and will be shipped on the date given. I got a confirmation from the Kmart representative that the order was processed and I will receive the item on the approximated dates.

Today 4/3/2011, I received an email from Kmart saying "We are sorry, we are unable to fulfill your order because the items are no longer available. Your account has been promptly credited back. We hope you will forgive us and give us another chance to meet your needs. Our Personal Shoppers are ready to assist you in finding a comparable product and replacing your order. They can be reached at 1-800-290-8390."

Kmart had also pulled the item off the Kmart website. The bike was advertised for $15.99 with a shipping charge of $4.99. I don't know why Kmart will not honor the order. This is false advertising. Kmart should honor the sale and send me the bike, I had a confirmed order. Kmart's reputation for quality and service is getting from bad to worse. The representative from Kmart was nice but I couldn't be upset with him because he cannot produce an item which Kmart refused to ship to their customers.

Cathy in Georgia

The car seat strap would automatically tighten up by itself and gets twisted. The base of the car seat wouldn't tighten up; so it resulted to it being really loose. The base is warped.

The first baby swing, the motor locked up and wouldn't swing. The second baby swing would swing really slow-- when it was on the highest speed. The batteries were switched four times to see if that was the problem, but it wasn't. Once the baby was out of the swing, it would go fast, but as soon as the baby would be put back in the swing it would swing slow. She only weighs eleven pounds; so, it should be swinging fast especially when it's on the highest speed. Both swings were brand new and ended up coming out of the box with these problems.

I went to buy hotwheels like i always do 3 times a week,when i went to the pegs of hotwheels there was none.One guy comes in and says whats going on to one of the employess,the employee tells him that he has all the good stuff downstairs.When i ask him can i get some of the good cars also he tell me he dont know what im talking about.

On July 20, 2011, at 8:30am, I went into the local KMart. The store was in disarray! Clothing had not been folded the previous evening nor had the curtains, towels and curtains been folded or hung. The lingerie department was a shamble as was the food department. The toys were scattered about as well as the housewares department. Does the Manager not care about the look of his store? The floors had not been properly cared for either. There were so few employees that I could find no department help at all. If KMart plans to stay in business in our area, at least they should make the store pleasant to visit and provide kind and courteous employees. I left without any purchases as I was so disgusted with the disarray.

A folded shirt by size and color coordinated racks would be very helpful. People with disabilities would have a difficult time shopping in our local store. The aisles are jam-packed with empty cartons and are very narrow. Wheelchairs, buggies and electric scooters have difficulty maneuvering about. It looks like it's time for an overhaul!

I put a layaway for about 167 and some change and gave them a deposit of 27 and the change. I was supposed to go back in two weeks and pay but during that time, I moved and forgot about it. I suddenly remembered it and decided to just take it out and pay off the balance but I knew that it might not be there anymore because it was overdue. They used to give courtesy calls to remind you and I had kept the same phone number when I moved but I didn't receive a call so I assumed it was still valid.

When I went to layaway, they told me it was returned so I said it was okay and I would go and get the items off the shelf. I assumed I would get back my deposit except for the initial five dollars. But they also charged me an extra 10 so I got back 12 and change from my initial deposit of 27 and change. I think that was very unfair considering it didn't take them an hour to replace the product from my layaway back on shelves and they definitely do not pay their employees more than 10 an hour. I don't think it is lawful to charge two fees for the same transaction.

I need to make an initial note: Kmart charges you $25 to make a complaint online! I went there, filled out everything and it said if you want to submit, you must pay $25. It said, "Kmart, Sears" and other stores but it was like Kmart has hired an outside firm to take complaints and they charge you. No wonder they say, "We don't get complaints!"

So mine is this: I went to buy their last Xbox. The employee was super nice and could not figure out why it would not ring up. She called up a manager (older woman who was clearly bitter and liked to humiliate the young girl in front of me). She said, "We cannot sell it to you because it is not on ad yet. It will be on sale next week." I said I would pay full price, no issue with that, but she said she would NOT sell to me because it had to be in the ad somewhere. She then went on to say someone would be getting in trouble for putting it on the shelf.

The management at this Kmart is super bad to the employees who are always eager to help and please. I am shocked that their morale stays high with these types of supervisors. I once had a horrid time finding help and finally found a person on the floor stocking or something similar. She helped me only to get reamed by a manager who asked why she was not done 'with the department she was in'. I thought this employee looked embarrassed and ready to cry. I have seen other things as well...they boss around but do not contribute themselves (someone was already doing something once and was told to leave that to do something else that the managers could have taken care of themselves in a flash but were too lazy to do). Some power-tripping going on in this store.

Kmart needs to make a place for customers to make complaints without charging them to have a voice about their stores as well. I won't shop there again (and I spend no less than 15,000 per year on equipment and supplies needed for my home and business each year). I have tried to remain loyal but now I know why everyone goes to Wal-Mart. Shame on you Kmart for having such bad management and for charging people to voice concerns!

I went and got Kmart's brand of pullups. I have used them for a while and always liked them. I saw that the design of these diapers was different but thought nothing of it. I put the new pullups on my twins and five minutes later, one started screaming and crying. We take the diaper off and his skin was bright red and swollen. I put different diapers on both twins and put on A+D ointment.

Fast forward to this morning and I had two babies with open sores on their bottoms that are bleeding. I had to go get meds and was told it was a chemical burn or a severe allergic reaction to something new in the pullups.

I placed an order online with Kmart. About 5 minutes later, I realized I ordered the wrong item. I could not cancel the item. They told me that I have to refuse the package when delivered or return it physically to the store. The item was a swimming pool weighing around 200 lbs!

I wanted to return 2 items that my daughter had bought while home from Florida. She flew back to FL and I told her I would return them for her. After making a special trip and my sister to drive me there I was refused a price amount that I would receive for the items. My daughter had told me what she paid for them. I was willing to give them all her information; however, they wanted a driver's license. While lots of people do not have a license or drive, since I could not provide that they would not give me credit for the products. I did present my check card and my NYS Notary license. They said the system software would not accept and process a refund for me. I ended up leaving very upset with the merchandise.

The manager "Robert" has a very mean, rude, and horrible attitude towards me. I felt threaten and scared while he stood over me. I was scared. The cashier Pam I had to demand for her to call the manager up; she did not appear she could do anything on her own. I had to actually tell her to call the manager. Then I asked for the phone number. She tried to lie and say there was none. I said there must be again I had to tell her to call the manager. back up to get a phone number. Then she gave me the wrong number because I went outside the store and tried to call the number she gave. So then I went right back in and told her it was the wrong number. She then looked on the computer while 2 other cashier peered over her shoulder. This wasted more of my time! I felt so threatened by that manager. I still did not receive a refund; the amount was $9.09 for a towel and $3.99 for a hat plus tax.

I purchased clothing for a resident I take care of. I saw the 50% off sign and bought all the shirts off that shelf. When I went to get rung out nothing came up right. The girl sent me to customer service. They started the process to refund the difference, then another worker showed up almost twenty minutes later and stated that the price was right. I was on a time restraint so I didn't have time to return the whole order so I left and call corporate office to file a complaint.

I was informed that if the sign was a mistake then Kmart doesn't have to honor the price. I forgot to say that the items bought from the rack infront of the registers said 50% off as well and didn't ring up right but they refunded that. I have nothing to gain as this is for my resident; it's their money that was stolen by Kmart.

I plan on telling everyone: do not shop at Kmart as I plan on returning every item, getting the money back and working with a reputable store. Never again will Kmart see my business. Walmart is only a mile up the road. Goodbye to a worthless store. Hopefully with their practice, they will be forced to close!

My husband purchased a pair of 10 kt. Gold hoop earrings for me for Christmas.The purchase was made on 12/18/2011. We were very happy with the look and the style of the earrings. The sad things was, the earrings would break after wearing them for a couple of weeks. I really wanted to keep the earrings so we returned the earrings for a new pair. The only problem was we returned them four different times only to receive a new but poorly made product. I returned this product only because I wanted to find a pair that would suit my needs. My needs were to have the earrings I wanted without them breaking. I could have received the money at anytime but I did not want to do that. Now after returning the earrings back after four times, I can not find the receipt.

I understand the no receipt no return policy a little, but I was thinking since I had my rewards card they could pull up my purchase and I also purchased a warranty for my earrings. Well when I tried tried to pull up my receipt online there was no record of my purchase. After trying several times I decided to call customer service to see if they could pull it up that way. The lady that I spoke with said the only record she say was for 2.25. How am I supposed to have a good report about a company who does not take care of their customers and take care of problems that may occur with the products that they sell. I could see if I was asking for the money I just wanted the product that suit my needs. I also went into the store and a young lady told me without that receipt they could not do anything. Now I am stuck with one good earring and a broken earring with no money back. I also pulled up our credit card receipt so I will make one final attempt to see if they will resolve this issues for me. If not, I will never buy from this company again and I will tell all my friends about my bad experience. Thanks.

I went into the store to get a layaway out. I had paid $20 down, and the balance was approx. $161. Then I left. There was no one in that department to help me. So I walked up the floor to ask a lady in electronics to call someone. She announced over the intercom that assistance was needed in layaway. No one showed up. I waited and waited. I again walked up the floor and made the lady in electronics know that no one had responded to the call. She called over the intercom a second time. I waited and waited and waited.

Finally, I saw two sales people approaching the area. I was standing at the counter. When one of the ladies got to the front of the counter, she said (very rudely), "Excuse me." I moved over although she had plenty of room to get by me. She walked slowly through the door to layaway. It took her forever to get out to the desk to assist me. Then she said, "You wanna get a layaway out?" I told her I did and handed her my ticket. She punched something into the computer and turned to me and said, "Your layaway has been returned to stock." I asked her why because my sales receipt said I had until 2/21 to pick it up and I was there on 2/18. She said, "You were supposed to pay on it every two weeks." I told her that I was under the impression that as long as I got it out before the deadline, that would be fine. She told me no and that I was supposed to pay every two weeks or they put it back in stock. I told her that it's fine and to just give me my money back and I'll go out on the floor and purchase it again. She said, "You just get $5 back." I said, "From $20 that I paid down, I only get $5 back. Why is that?" She thumped her finger backwards in a snappy motion to a sign on the wall. It read: $10.00 cancellation fee and $5 restocking fee. I told her I didn't cancel it; they did.

She proceeded to call someone else to the layaway. Her name was Jennifer, and I'm guessing she was some sort of department manager. The girl told her I wanted to know why I could not get my money back, and she in turn told me about the fees. I told her I didn't cancel it, and she said, "When you didn't pay each 2 weeks, we cancelled it, and it's our store policy." I told the girl to give me my $5 back. Then Jennifer walked off. The girl reached in the cash drawer and gave me my $5 back.

I started to walk away, and she said very sarcastically, "Don't you want your receipt?" The tone of her voice and the fact of how rude she was to me, I answered, "No." As I turned to walk away, she started to laugh with the other sales clerk and said where I could hear her, "Thank you too." This was very sarcastic and demeaning. I asked where the manager was, and she said the manager was not there, but I could speak to the assistant manager. I told her I would prefer to talk with the manager.

I have shopped in Kmart stores for quite a while. I've spent lots of money with them but never have I been treated in such a disrespectful manner. I still went and purchased one of the items they had returned to stock, but I would not have if it had not been that I bought them for my mother. I have noticed several times now when shopping in Kmart that the clerks are rude and not helpful. I really was humiliated. It is sales people like this who make a customer never want to walk back through their doors.

I also feel there was prejudice involved. I am white, and all the people I had to deal with were black. I understand the manager is black, and everyone I saw was black. I want to know how that is equal opportunity employment. I do not prejudice, but when I am treated like I was treated and see all blacks in management and all sales people, something is wrong with the picture. The manager is hiring friends and isn't abiding by the equal employment law.

While shopping at said Kmart I was humiliated based on the fact that I am a new "rewards" member and failed to notice you could only use 5 coupons for the current $25 off promotion. I had too many. I tried to be compliant and asked the cashier to ring it as two orders. When management realized that after meeting the $25 requirement and taking the coupons, my order would have been free! Instead I was overcharged $14. I was calm, polite, and apologetic until they refused to deal with it at the customer service center! Did I mention that I asked the policies ahead of time since I was being checked out at Little Caesars? I was leery.

I was humiliated as a huge line formed behind me and the manager belittled me. I have extreme social anxiety and currently taking medicine for this. The way I see it, Kmart owes me an apology and a refund. I had a massive panic attack leaving the store, too. I had an awesome day. Thank you, Kmart!

I was injured at Kmart and asked for an injury report to be filed as I was bleeding. He very rudely said, "No, I can give you a band-aid". I again said I would like a injury report done as it was done on a piece of rusty metal and I am not sure when I had my last tetanus shot. Kmart can not use this kind of kick in the eye. This not the first time that he has been rude to customers. He is also very rude and belittles employees on the sales floor and with others around, and they can hear what he is saying. This can not be allowed to happen anymore. Thank you.

On Dec. 16, I bought a B & D portable range for $21.99. Yesterday, Jan. 26, it stopped working. On my receipt it says that I can return it on or before Mar. 16. I went back and a lady at the customer service said that I couldn't return it because it was over a month. I called the Corporate Office and they asked me to go back and talk to the manager named Kevin. I went and he said that he couldn't take it back because it was used. I called the Corporate Office again. They called the manager and they said that there was nothing they could do. Now, I have no way to cook. I can only eat cold sandwiches. All I wanted was another range that will work. Thanks.

On or about December 12th, I ordered a Christmas gift for my grandson. It was never received at the address I provided. I have written emails to Kmart since January 17th. I got form letters and kept being told that it has been referred to their customer care office and will be resolved in 3 to 5 business days. When I traced the package, it was delivered to the wrong address and signed for by the wrong person. They made an error and do not seem to want to make it right. Unfortunately, I live in Baja Sur, Mexico for the winter. I can't call 800 numbers from here and you may not be able to get me by telephone.

In October 2010, I placed an order with Kmart for four curtain panels. I received a shipment from them via UPS. Upon opening the package, I discovered that I had only received one panel and it was not the panel I had ordered. I contacted Kmart and told them about the mistake. They said they'd check into it.

I went online and discovered that the reason I had the wrong panel was that the item number was not for the panel pictured on their website. I contacted them several times about the mistake. They finally sent a UPS pickup tag for the wrong panel. I have verification that on November 29th they received the wrong panel back in their warehouse and it was signed for by someone named Lee. I began contacting them to see why I was not refunded my money. I have been getting email after email from them, telling me I will be refunded for that one panel, but to wait 3 to 5 business days. They just keep giving me one excuse after another.

It is now January 25, 2011, and there is still no sign of my money being returned to my account. In the last email from them, they told me it sometimes takes 2 weeks for my money to be "visible" to me. I have never in my life heard the term "visible" used in any time of accounting practice. Kmart is stringing me along and I don't think they have any intentions of refunding my money. I have about 14 emails from them which are full of excuses. I have my UPS tracking number as proof that they received the curtain back in their warehouse and email confirming they do indeed have the curtain. I have emails from them stating I will get a refund, yet I have no money back.

I would advise anyone who is contemplating on dealing with Kmart to have second thoughts. Their customer service is terrible.

This is not the first time, but the Kmart in Southern Boulevard needs to fire most of its employees.

Today I went with my wife and son to the KMart in 1998 Bruckner Blvd and we needed help, so I went to the cashier in the electronics department to ask her a question. All of a sudden another employee rudely interrupted me and started talking to the cashier and discarded my question as if I wasn't there, so I just left.

Two minutes later, walking by the furniture department, there was another lady with her husband and kids that needed help with something and was looking for help when most of the employees were in a little corner chatting, laughing and on the cell phone. She wanted to complain, but there wasn't even a manager to complain to.

I complained to the first floor manager and he laughingly said, "Well it is not my floor, I don't control the people upstairs, that's someone else's job." I noticed the general manager's name is Rick Tr-something. I asked for a number where I can call and complain, but I was told to call the store number instead.

In an economy like this where unemployment rate this high, we still have employees who don't seem to care about their jobs. If this is the case, these employers should fire these people and hire people that are willing to work.

I will call the Kmart regional office and continue this complaint until someone does something about this.

I purchased twice the Amelia Island set, table & 5 chairs, 2 chaise lounges, 5-piece seating set. Did not find my paper for the 1 year warranty till recently. Every cushion has ripped, it's like it dry rotted. The first season all was put in an air tight place from the elements of winter for our area. This year we left them out, did not matter because they are ruined. I want to know what can be done. The table / 5 chairs those cushions faded really bad the others just dry rotted. What was the problem with the fabric?

After buying the wrong size of a bedsheet set (I needed Queen and mistakenly got full), I tried to return them, complete in their unopened packaging, a week after purchase. I couldn't find the receipt, and I had paid in cash. The customer service rep (who is always rude to anyone she doesn't seem to know personally) tried to insist that Kmart hadn't carried those sheets "for years. " I offered to show her where they were located on the shelves, but she was loudly insistent that I "was wrong"; her implication was clear that I was trying some kind of scam. She was so loud that people were turning around and staring. I'm a professional in the community.

Who knows what impression she left with others about me? To make the story short, she finally, after refusing to call a supervisor, searched her computer for the last sale price for the item (about 3 months old, despite her previous claim of the store not carrying the item for years ) and refunded me this lesser amount. Kauai is a small island where Walmart is always packed and Kmart is empty of customers. There is a reason for this that management perpetually chooses to ignore. I choose to ignore Kmart from now on.

On December 26, 2010, I had to return 2 items with a receipt. I was expecting a full refund immediately as I used my debit card to pay for $188.00 total bill on 12/17. I had also made returns to Kohl's and Old Navy whom I had no problem refunding the cash or credit it back to my debit account immediately. Then I went to Kmart service desk and Tracy (who told me she was the manager) took the items I needed to return, handed me back a receipt, and told me I would be credited back my credit card within 24 hours.

Now I don't have a credit card so she should have credited it to a debit card or refund the cash. After telling her this, she gave me a horrible attitude and told me she did not have to refund me at all. So 48 hours passed, I've called the bank and they have no record of a credit. So I called Milford Kmart and spoke with a woman who after telling her the situation, she told me she was standing next to this woman, Tracey, when I came in and told me I was a liar and that she did not say that.

I am so appalled that these women can talk to a paying customer like this especially if it wasn't for the shoppers, she would not be employed. I want to file a complaint with the Better Business Bureau. This is inexcusable customer service if that's what Kmart calls it! I want answers to where my credit is going. Now I have no items or a credit. I'm a very angry customer, not to mention, because they had ice all over their parking lot, I fell walking out of the store and had some serious bruising due to them not taking appropriate snow removal procedures.

On 12/22/2010, I went to the Kmart store located in Bellflower to finish some Christmas shopping. I spent about an hour and a half in the store before trying to check out, I had to wait 40 minutes in line then I was over charged by more than $50.00 for 2 items. The cashier gave me the receipt at which time I reviewed it and noticed the errors, she then told me to go to the customer service line to wait there to get my money back. There were about 10 more people in that line, I refused. Requesting a manager.

The cashier Mariateres then walked over to the customer service center and spoke with a lady in which she refused to come to the register. She called over several times on the phone then sent Griseldea approx 15-20 minutes later. I explained what the complaint was, she took the merchandise and the receipt and had me show her where I got the merchandise from. She then walked away, came back a few minutes later and stated, "You're right, let me process it" and walked away again.

She went to the register, did some things, walked back and handed me money and receipts wadded up and said, "There you go, thank you and sorry" and then walked away. I looked at the receipts and counted the monies $42.98 was refunded.

End of conversation, I then was not satisfied. I called the complaint line to have the complaint go to the supervisor and they told me he would call me back within 48 hours. I had no problem with that, then 15 minutes later, I received a call from Jose the store manager to complain to me about filing a complaint against him?

What? Are you serious? He then went on to tell me that I can have a gift card for $20 sent to me but that I can not have my money back. What they stole my money but the only way I can get it back is to use it in there store? I then called the complaint line again about the manager calling me being rude at this point, I spoke with a rude lady who actually argued with me that I need to wait the 48 hours and that I could not speak to anyone above her.

Finally, after 20 min of going back and forth with her, I got a supervisor Miranda (employee number) 77020 who had a difficult time as well listening then stated she would get the district manager on the line now. I waited a few minutes then got disconnected. I called back (because expecting them to call me back was out of the question) and got a gentleman named Roy who said repeatedly there is no Miranda. It must have been Amanda but she said, she did not speak with me?

Finally, after another 10 minutes, Miranda got on the phone stating Wayne the district manager would call me in the next 30 minutes. She said that she tried to call me back but my line was busy. Okay, whatever and that Roy was new and did not know her. They have an excuse for everything. I finally received a call from Wayne who explained I could not get my money back in a check Kmart/Sears did not do that. Seriously, they can steal money from customers then not give it back, I have to use it in their store? I said, "Fine." The store can do it in a money order, he finally said okay and that it would go out today. While Wayne seemed sincere I hope he hold his end up. The whole experience was frustrating. From the store associates to the corporate office they could care less about their customers.

Does not have anything they advertise in stock. Chose 26 items from toys electronics personal and clearance. None of it was in stock went through a lot of other stuff I was not interested in buying but still not in stock I would say 1 in 1000 might be there.

Discrimination on age and sex and foul comments he whispered about me.

I went in October 2010 to put Christmas in layaway for my family. Purchases were an entire 690.00 worth of merchandise, some sale items, some regular price. On December 10, 2010, I went and paid the final payment on my layaway, which I had made regular, timely payments on bi-weekly no less. Upon giving them the final amount, they exit to get my layaway, mind you, I had stood in line for over an hour waiting already. I wait, wait, wait, finally, there she is, empty handed. She informs me that they have lost my layaway, but it is all paid for, those are my items. She tells me they will call me when they find it. I get a call that night informing me that they found part of it and will refund the money for the missing items, I go the next morning, am told I can re-purchase the missing items and will get a discount since they were sale items to begin with and are no longer on sale. OK, that's great. So I go through the store looking for the items and well, they don't have some of them.

I get what I can, go back to the manager and she refunds my money for the lost items, then rings up what I managed to find they had. I walk out broke, so I'm curious how since I was promised a discount and did not even get all the items I had to begin with. I get home, look at the receipt and no discount, explain that. But wait, I start wrapping what I do have and realized I am missing 2 pairs of jeans that they did not even mention were missing, plus the items the store did not have anymore. So my granddaughter is short her main gift, my son and daughter are short of their new jeans and I look and feel like a jerk. Not only that, but my wasted time and gas cannot be refunded. I will never shop there again. I know this sounds like small items, but when you have a large family and one income, it is a lot. Not to mention, it is the principle of the entire ordeal. I spent well over what I spent the first time around, was not given a discount as promised and I have 3 people missing gifts. I felt awful telling my kids they are not getting what I said, and lost time standing in lines.

Unfortunately my story is the same as the ones I've read on this page. On December 4th, I ordered a small gift to be delivered by December 8th, and yes I paid the extra shipping fee. When I hadn't received the product by December 10th, I called 6 different reps and got the same response: our system is down and there's nothing we can do. I contacted UPS in between phone calls to reps and they said that the shipping label was created by K-Mart. However, they have not received the package for shipping. All reps said the same thing, there was nothing they could do. When I got aggressive their excuse was our internet is down and there's nothing we can do.

I've taken matters in my own hand and contacted the Fraud department at my bank. Hope it was worth it K-Mart, all for a very small $28 purchase. I will be also filing as many reports against them as I possibly can. I believe, from reading many of these same complaints I've read online, this is some type of scam by K-Mart/Sears and I do hope somebody investigates it.

I am not so sure you got the whole truth. There are 2 sides to every story. I have been with Kmart from 1972. Until now, there were no problems. But if what was done to me, if I had have done to anyone, I would have gone to jail. They get nothing. Please feel free to call and let me fill in the blanks. I took back $325.00 and got a refund over this.

My account was charged twice for an order. This is the second time it has been done. It's Christmas time and I am obviously upset. When I called and spoke to her, she literally laughed on the phone with me when I was upset. She would not connect me to a supervisor and hung up on me. I was charged an extra $42.79 and now, they are saying they cannot find anything because their system is updating.

I saw a Christmas tree, a "Jaclyn Smith 7.5" pre-lit tree with rotating stand" on the front page of their ad which reads the sale started on 12/05/2010 and ran through 12/11/2010. I went to the store on 12/06/2010 and was told by the store associates that they did not have any more, so I asked for a rain check, they said they would not provide any rain checks.

Kmart's ad does not have "quantities are limited" or "no rain checks". These phrases does not appear anywhere in the sale ad. They called around to the other stores in the area with the same results, they were all out. It looks to me as a typical bait-and-switch just to get you in the store.

On Nov. 29, 2010, I placed an order with Kmart.com. In the evening of Dec. 2, I received an email stating that all items are out of stock. I called them and was told that one of the items was being shipped and then they said they found the other items and replaced my order. Before I hung up, I received an email from them which I thought was a confirmation. I looked at the email which told me that all items were out of stock. So, I called back and the girl said that my card would be credited in a day.

It took from Nov. 29 to Dec. 6 to remove charges from my card from my first order of items that were never in stock! I am still waiting for the second set of charges for items that were not in stock to be credited. The one item that they said was going to shipped never happened. How can they charge your card and hold up your available balance for items that were never in stock!

Sears placed the 94-piece Craftsman Tool set on sale for $49.99. I have this set on layaway at Kmart for $59.99. I called Kmart and they said unless the price is in the Kmart sale ad, they do not honor Sears' pricing even though they are the same store. So I guess I lose $10.00.

I ordered 4 dolls from Sears/Kmart on line. I received order confirmation and my credit card was accepted. 3 days later I received an email from Imran ** Senior Vice-President that stated: "We invite you to contact us at 18772359959 so we can assist you in placing your order". The customer service line disconnected me twice, and then connected me to an agent "Kelly" who stated the order was cancelled and there were no more dolls to order. Also she stated there was no further action I could take as she had no supervisor and there was no complaint address or phone number for Kmart. I am beginning to think it was all a scam. This cannot possibly be the "new improved" Kmart.

About a week ago, I purchased 4 items on kmart.com, 2 of the toy was a buzz and woody figurine from Toy Story. Well, yesterday, 3 of the 4 toys came by ups, which included the 2 Toy Story toys. Well, the woody and buzz light year toy were incorrect, I receive a woody figurine but it wasn't what I ordered and the other wasn't buzz at all it was Dr. Porkchop (the pig) from the movie.

The first time I called, the woman was unable to find my order and told me to call back 'cause she was having issues with the computer system. The second time I called, another woman was able to pull up my order and she apologized and told me that they had the correct order on file, so all I had to do was go into the nearest Kmart and return the toys and they would credit my gift card back the amount, she informed me that the toys I ordered were not available for pick up, online only.

So, I drove 20 miles (that's my nearest Kmart) and the gentlemen there credited me back for the toys. When I got home, I called the customer service number back to informed them I had returned the toys that were incorrect so they were able to ship me the correct ones.

Well, I was credited 24.77 for the toys and when the guy put in my correct order (which by the way my original receipt I printed after I ordered the toys and the receipt they sent with the toys clearly showed that I put in my order correct) he told me the price came out to 33 dollars and something cents, he told me he would waive the shipping charge but I'd still need to put the amount left after the gift card on a credit or debit card and it would be refunded in 2 to 3 days, but he informed me that I had to pay the sales tax charge. I understand it was only a few dollars but why do I have to pay for my original order that someone messed up, when I already paid for the toys, shipping and taxes. With this experience I won't use kmart.com again!

I bought a $25 product on 11/23/10. I opened the product on 11/27/10. It did not work. The receipt clearly states: "Merchandise included in today's transaction may be returned or exchanged before 02/21/11 with this receipt." They refused to give me my money, store credit or an exchange. Now I am out of $25. Shameful.

I had to spend my time and gas on driving back to the store only to find out that they refused to help me in any way. They told me I had to contact someone else. Now I have to take more time out of my life to try to get a refund on something that Kmart got my money for. In this economy, I cannot afford to just give away $25. My chest hurts from frustration. I am feeling anxiety. This is so wrong.

I went there on Thanksgiving morning to purchase two 7" netbooks that were on sale for $89.99. The store opened at 6 am, so I arrived there at 7 am and went directly to the electronics department and got in line. While in line a worker by the name of Kenny asked if he could help me and I stated that I need two of the netbooks that were on sale and he stated that I can only have one. Well, I stayed in the line until it was my turn and when I got to the register I stated to the cashier, whose name was Christina, that I wanted two of the netbooks that were in the sales paper but was told by Kenny that I can only have one. So the cashier turned to Kenny and said what if I ring up two different ones that are the same price, will that be fine?

Then Kenny stated that they did not have anymore of the netbooks, just the one that he sat aside for me and the one for a gentleman behind me. So I stated that I need two because I have two kids and that one will not do, so I will just pass on it. I then checked out the other item in my cart and began to exit when the gentleman behind me said, "You know what, since it's for your kids, you can go ahead and take mine." At that time I was like, "Oh, my God, thank you so much, sir."

Then Kenny said, "Wait a second. Someone returned a netbook in lay a way, so let me go see about that and both of you can get the netbooks." So I waited and then here comes Kenny empty handed saying, "I'm sorry but we sold it." So I was like ok but where is the one that was already here for me. And then he said we sold it. So at that point I was highly upset and I just thanked the gentleman in line behind me and left with tears in my eyes. But I just didn't feel right, so I went back and asked to speak with the store manager. When the store manager arrived (whose name was Pedro **) his approach was not friendly at all. When I started to explain to him what had transpired, he, in a very rude, way cut me off and said that he was outside the store giving out blue tickets personally and that he did not give one to me.

Then I stated to him that I did not say that I had a blue ticket and that not once was a blue ticket ever mentioned until now. Then he went on speaking over me and not even listening to me so that I could explain everything to him. Then the worker said to him that I refused the other netbook that the gentleman behind me in line gave me.

Mr. Pedro ** then threw his hands up in the air as if he was done with me and just walked off. While the worker by the name of Kenny continued to try and explain his side to me I just asked for the number to the corporate office. Then Pedro ** yells over the counter, "Don't explain anything to her. Just let her call corporate," and then he just walked off. Then I turned and proceeded to the front desk to get the number to the corporate office. I then left Kmart mad, hurt, frustrated, and humiliated. Mr. Pedro ** treated me, the customer, as though I was nothing. And he did all this representing Kmart.

I placed an order this morning around 3:00 a.m., which I was notified at 11:00 a.m. it was canceled. (That is after chatting with Hayden and Ivan on the website being assured I could order my items). When I went to the store, I was told by the manager (tall slender black man with glasses) that my order was being put together. After waiting, I asked again and he told me that they have no order for me and there was nothing he could do for me. So, I came home and called the store and the items were then ordered from Sears.com, and before confirming the address and credit card number, I told her to talk to my mom whose name the account was in because I had to leave.

She said, "No, that is okay. I am going to lunch I will call you back and speak with you." I agreed and never got a call back. So, I called back and spoke with someone else who confirmed what I was told by Raneshia and her supervisor Tracy. She (Kimberly) put in the order and said the MP3 players were not available so I agreed to pay the higher price with $5.00 off each. Then gave her all the billing information, and she tells, "Well, now the Netbook is not available." That is when I told her I would no longer agree to higher prices, and she put Tracy back on the phone. So, speaking with Tracy, I was told there was nothing that could be done for me. I had to pay the higher price. After being told by 5 people I was getting these items at this price, I should not have to go up anymore. She said, "Sorry, I can't help you."

I asked for her supervisor and she said, "No, I don't have one. You can write a letter." So I called back and talked to Melissa (ID No. **) and she said, "No, there is nothing we can do to help you." I asked her if there was no Netbook anywhere that could be sent to me and she said no. I told her that something needed to be done that I have been to the store, told by 5 people I could get it, one that left my order on her screen to go to lunch that if I could not be helped, I would not order any of this, and also bring back my other items to the store I have already bought and no longer shop with Sears or Kmart again. And she said, "Well, sorry you feel that way."

I would think a company would rather help me get a Netbook than to lose my order and have items returned and have a letter written to the BBB. She said sorry you feel that way. So, I will not order these other items, and return the items from before. If you look at my account and the money spent there since I have been shopping at Sears, it would've been worth helping me.

I think the store is a mess stuff all over the floor cannot walk threw it without tripping on things and the leave the big carts in the walk ways it is very dangerous to shop there please contact me or email me.

I made a layaway online with Kmart.com on November 13, 2010. 2 days later, I got an email saying that my order was canceled. I emailed them back and they said that was a mistake and only one item was canceled because it wasn't in stock. So I was under the impression that the rest of the order was still going through. I called the store that had my contract and they said they don't know anything about my order because they don't know about online layaways. I emailed Kmart back and was told that they needed to know if I wanted to continue with the order. I informed them that I did still want the other items to be placed on layaway. On the 16th, I got an email saying that my order was canceled yet again. When I emailed them back, I asked how and why it was canceled without contacting me. They told me that they didn't know why but it was canceled and my card wasn't charged.

The amount of my deposit was still pending at this time. I called and spoke to a Kmart rep and was told the order was canceled and that they don't see that my account was charged. I told them that it was still pending $49.16. On the 18th, I called again to speak to a rep and was told that it takes 3-5 business days for the refund to be put back and that it should be back by the 22nd. On the 24th, the money was still on hold so I called again and spoke to a rep. She absolutely knew nothing.

She told me that I have to go the the store to get my refund back. If that was the case, the first rep I spoke to should have told me that. I then insisted that I speak to the supervisor. It took 15 minutes for the rep to actually get her supervisor. When the supervisor named Lexie (**) got on the phone, she told me that the money should've been refunded already and that she was going to contact the store where my contract was. I was placed on hold for another 10 minutes. When she came back, she told me that she was unable to get in contact with a rep there and that they must be busy helping other customers.

She then proceeded to say that she has no access to the refund system and that she was going to send a request for my refund to her back office because they're the ones that handles refunds. This was all right before thanksgiving and I just wanted my money put back today (11/24) so I could go food shopping. I asked her to fax a letter stating that the order was canceled and the amount they had a hold on over to my bank so that my bank could take the hold off of my money right away. She told me again that she couldn't do it but she'd put in another request for the back office to do it and that's going to take another 48 hours. I asked her for a confirmation number so I'd know for sure that she put the request in and she said that she'd email me the confirmation.

It is now 30 minutes later and I still didn't get my email. I was on the phone with people from Kmart for an hour and I got nothing accomplished. Through all of this all everyone would say is that they were sorry for the inconvenience. Never was I offered any discounts or incentives for all I'm going through over a canceled order. It was really easy for them to take my money but I'm going through hell to get them to put it back. This whole thing is just unfair to me and to my children.

I'm tired of going back because of mistakes on my receipt. Sales are charged at regular prices.The registers are never right. Get with the program! I am having to pay strict attention to the register. If it's wrong, I hold up a line waiting for someone to check. Please put the right prices in the register. Don't complain if your sales are down, so is the service.

I had two layaway contracts started at the beginning of Oct 2010. They restocked the first one on their own account, after I had spoken to three different employees stating what day I would be there to pay it in full and to pick it up. The second contract was completely lost. I went to make the final payment yesterday and had to wait a full hour just for them to tell me they had no idea what happened to it. Half of those items were either on sale or on clearance at the time the contract was established, so even if they could find the stuff on the floor, it wouldn't be complete and they said they could not honor the original price! I was refunded the money on the second contract, but not the first, and I really feel shorted and mislead with their policies. I feel they should try to make right this incident.

On November 21, 2010, my husband and I went to Kmart to put some stuff on layaway for our two young boys. Other than game systems, we weren't sure what to get so we looked and found a couple of Transformers toys. They were Optimus Prime and Bumble Bee and were awesome and perfect. They were on a three-shelf display and the price of $12.00 and $13.00 was on the display where they were. I got one of each and proceeded to layaway with them along with a Nintendo Wii and Playstation 3, and some socks. We even brought the warranty on the systems.

We were kind of surprised at the total, but put down what the clerk said we had to and it wasn't until we were in another part of the store that reality hit, and I did a double take at the receipt and found that I had been charged $49.00 and $59.00 for the Transformers toys ! My husband and I knew that was more expensive than we could afford for toys for a 2- and 4-year-old (although they would have been thrilled!). We told the clerk that we wanted to remove the toys from the layaway, but keep the game systems and socks on it. The clerk said fine and did the transaction. Then we were told that because the toys came off of the layaway, we would be forfeiting not only the fee but also had to pay a cancellation fee! She knew that we wanted to keep everything except the toys.

I purchased two card tables using my debit card. I went home and the Walmart circular came in the mail and they were offering the table with 4 chairs for just $10.00 more. So I returned the tables to their store and was told that I could not have my money back even though the purchase was immediately withdrawn from my account. They would credit my account. Still I was okay with that. Then she said that it could take up to a week for the funds to return into my account. I said, "Excuse me, but you immediately withdraw the amount from my account, yet I have to wait to get my money." She said that it is for customer safety. Hello Lucy! You need your pin to use debit cards why not just go to Mac machine to make a cash withdraw if you are trying to use someone else's card! It makes no sense to me. Why not ask for ID to verify customer. I use my debit card all the time for safety reasons instead of using cash. If this is your policy, I will not be shopping at Kmart at all this Christmas. I'm totally disappointed!

I recently made a gaming purchase with incentive that I would receive a $40 coupon to apply against my next gaming experience. The ad states that the coupon will print at the bottom of my receipt. I was surprised to find only a packing slip when my package arrive. First attempt to resolve was when I sent an email since I was told I needed to contact the manufacturer to resolve the issue.

Second attempt to resolve was when I was told to go into the store and they would reprint my receipt so that I can obtain the coupon. The third attempt to resolve was when stores said they cannot reprint the receipt and that there is nothing they can do because I ordered online. Obviously, I was furious at this point because it is not like they are two different companies.

On the fourth attempt to resolve, I called and was told that I would get my shipping credited and my receipt reprint would be sent to me. On the fifth attempt, customer service had the nerve to offer me a 20% discount on my next purchase. Since the game is $50, and I was originally supposed to get $40 off, but now, you want to give me $10 off instead? Give me a manager!

On the sixth attempt to resolve, the Manager referred me to the Craftman department of the company, who said that I needed to be part of the Kmart club in order to get the coupon. This is definitely not part of the advertisement, but I don't think they knew what they were talking about. Then the rep hung up on me. So there have been 6 attempts to resolve this issue and I still don't have my coupon. I wasn't asking for anything I wasn't owed and I don't appreciate the run around. I will no longer shop at Kmart, Sears, or any other store associated with them!

About 10 days ago, I placed an online order for two items. But within 1 1/2 hours, I was able to locate the items from another retailer at a significantly lower price. I then phoned your customer service and requested the order to be canceled. I was assured by the representative that she would queue the offline team to cancel it and I would receive an email confirmation of the cancellation that day. That email never arrived, so I called the following day and a different representative apologized and stated that she would basically do what the first representative failed to do.

Again, no cancellation confirmation was emailed to me. Before I could place a third call back, I received an email that my order had been shipped! I am beyond upset at this point, and replied to the email with an explanation that the order should not have been shipped to me. I received a reply back which advised me to refuse delivery on the package. I did just that when UPS attempted to deliver it to me. Two days later, I followed up on my bank statement and see a refund for the items, but no refund on the shipping fee.

So I phoned customer service again and I was told that they will refund the shipping fee and I should see it within 3-5 days. Three days passed and I am concerned to see that the shipping fee has not been refunded when it did not take that long for the refund on the items to arrive. Plus, in the meantime, I have noticed a miscalculation in the tax I was charged on the items as well. So, once again, I phoned customer service and asked the representative to connect me to a manager instead. After waiting on hold for 20 minutes, I am finally able to explain the situation to a manager. He informs me that the shipping refund actually wasn't initiated and he will manually do that for me.

I'm not going to hold my breath on that at this point. But I further explain to him that I have been overcharged on my sales tax. It is not rocket science to figure this out, but he comes back with the response that the difference is a shipping tax! Are you kidding me? A shipping tax on top of a shipping fee? I have never been charged a shipping tax by any other online retailer and I have never heard of such a thing! I go on to ask him why is this so-called shipping tax not separated out from the regular sales tax on the invoice? He had no reasonable explanation for this.

My son and I went to Kmart to get one of the 32" TV on sale on Wed. Nov.17th, 2010. We got down there and inquired about the TV and was told they didn't know anything about it and they were looking into it. Another gentleman was waiting also, so we shopped around for 45 min. and went back. They sales girl told us we couldn't get one till 10 a.m. so we left and came back again and was told we had to have the awards card, which I do and a number and we would have to do it on a computer. So my son and I went to our local library and got the information and came back.

The sales lady was very nice and she called her manager. The manager came and told us we had 7 min. to get back to the library and go online and try to get one of the five that is going on sale for $95. Now I am not a healthy person and I don't ask for anything, but all the "runaround" I got was absolutely uncalled for. I am on disability and I am up there in age and I have worked all my life for everything I have, and I know there are some people who would take advantage of the situation, but I wouldn't. I do feel I was given the runaround and I wasted a lot of time and gas running back and forth and to leave with nothing. I was getting the TV for my grand kids for Christmas.

I live on a budget each month and I thought this would be a great present for the kids. I feel you should give me a discount for what I went through after your employees sent me running back and forth. I use a cane and it is hard on me. I will be expecting a answer. Thank you

Purchased a pair of gold ball earrings from the Jewelry department, drove the whole way home which is a 30 minute drive to my home and was in the process of putting the earrings in my ears when the ball fell off the one earring. Got back in my vehicle, drove back to Kmart to exchange the earrings and as I was checking the new set of earrings, they were also broken. I decided not to purchase any jewelry after that and the lady behind the counter said about speaking to the manager to see if she could possibly do something to help me.

When the manager came over she had an attitude that was completely unprofessional and acted like I was the dumb one for being there. She said in a manner that I didn't appreciate, that there was nothing she could do to help me and it pretty much made me feel like she was telling me to stop being a baby and leave her store. I have always shopped at Kmart but after today's issue, I have a feeling that I need to shop somewhere else. You should really watch who you hire and even if this lady is a good manager she has poor customer courtesy!

I lost my original layaway receipt. I went to the store to make payment with my id. That was fine. They gave me a new payment receipt. But when I asked if I could get a copy of everything I had on layaway, they said they could not get it for me. I did not protest because they were busy. I called the store and asked to speak to a manager. I was put on hold for more than 15 minutes and had to hang up. I am very upset with that store and really don't want to give them my business anymore. The workers there are very unprofessional and don't seem to care about customer service. When you have a question, they make it seem like you are bothering them or in my case, don't bother to take the time at all. I still have to get my things off layaway, but after that I will never return.

In August 23, 2006, we bought a Whirlpool washing machine. I called the warranty number because the lid was dull and in my opinion, it was a defect. In September 11, 2006, they sent a technician down and he could not explain why the lid was dull. He put on a new lid. Within two months, the second lid turned into a dull, white color.

In November 15, 2010, I called Kmart and spoke with Tim, the manager, and he said that the machine was over a year and there was nothing he could do. I spoke with Honey from warranty department at 800-469-4663 and she said that they would send a technician down to look at the machine. I told her in my opinion that this was a defective lid on the machine when I purchased it. I told her, "This is what will happen, your technician will put on a new lid and it will turn dull again."

The condition of the lid, as of today, is dull white on the corner. You could take your fingernail and put it in the crack and peel off the finish like sun burn. Between the crack, you can see the bare gray metal. Please contact me at my email or telephone number or this could be turned into the Attorney General.

My refrigerator let go and I lost all my food. I went to Sears and bought a new whirlpool refrigerator. Just over three months, this refrigerator died. A technician came to the house with parts in hand and changed it. This is obviously a problem; the control modules getting stuck in defrost mode. I am disabled and in less than four months, lost all my food twice. I tried to get reimbursement to no avail from Sears or from a Sears representative from Whirlpool. There is obviously a problem with Whirlpool Control Modules and my cost should be covered for my food.

Twice in four months for replacing everything - and this - a new refrigerator! I suppose to others this may not be a hardship, but to me it is. I have no income, and I have two sons living here to feed! Thank God my husband has a job but a hard-working man does not deserve this.

I placed $200 worth of products on layaway. Just a few days later, all of the items were deeply discounted but because I did not call them, I do not get the sale price. This is the worst customer service I have ever received. K-Mart knew those items were going on sale. They can see when I opened layaway and when those items went on sale which was within 7 days. **** on K-mart! This is outright deceptive practices.

I went into the Mableton store where I stood in Sheila's line for over 10 min. before she told the line that we could to go the customer service desk where the young lady closed the line for 5 mins.

I went to Kmart tonight to see about an unadvertised sale on Huggies. I had been told by a very reliable online coupon site that the store in Cleveland, TN did have them earlier that day. The shelves did not have any, and when I asked, not only did they say they didn't know anything about it, when a supervisor was called, she was rude about it. I so rarely go to Kmart for many reasons: Their store is nasty! The prices are much higher than Walmart, Target, CVS, etc., and the staff is rude! If this were the first time I have had this experience with this store, that would be one thing, but this happens every time I go in. I'm not upset the product was not available, that happens when there is a sale. I would just like to shop in a clean store and get the best price I can and have even somewhat friendly service. I will no longer waste my time and will contact corporate offices.

I went to Kmart's website looking for a TV. I found a Zenith 50" plasma for $569.99 with 10% off for "family and friends" sale, making it $512.99. I clicked the link to put the item in "cart" and the price suddenly jumped to $599.99. I called the local store and they were sold out. The store told me that they cannot give discount on rain check and cannot do layaway on out of stock. They suggested that I buy a more expensive model for $699.99. I told them I couldn't afford and didn't want that one, I want the one for $512.99. The store then suggested to purchase or layaway on website. I explained the price discrepancy on website and the store assured me that the TV was on sale 11/07/2010 through 11/25/2010, but 10% sale ends today.

I went back to the website, found phone number for corporate customer service. I called them and explained the price difference, they stood firm that the price is $599.99 and told me that "friends and family" sale is only for employees and their families. I called the store back to make sure "friends and family" sale is for general public and I was told yes, it's for everyone. I also rechecked the price of TV and I was told that it is on sale for $569.99 with an additional 10% off, making it only $512.99. But again, because I can't get one for that price, they tried to talk me into buying the more expensive one at $699.99. I called customer service back and again, I was told the TV is $599.99 and I am not eligible for the additional 10% off. So the stores would sell me TV for $512.99, but website/customer service will only sell me the same TV for $599.99. $87.00 increase plus additional tax on $87.00 = $92.00 more than stated on the website and sold for in local stores.

I checked three local stores and got the exact same story from all, but corporate customer service/website won't honor the price stated on website. It makes me mad as hell that the sale price is right there with the item picture and description, then suddenly changes when I clicked to buy. Also, the "friends and family" sale is all over the online ad as are the terms of the sale. It is clear for all to see that the TV is $569.99 and that the sale is for everyone, not just employees, but the company still won't honor the posted price. All they do is keep stating that the price is higher and that I'm not eligible for the sale because I'm not an employee. They won't answer when I asked why the price changes or why my local stores sold the item out at only $512.99

There are numerous registers but only 4 or 5 cashiers working at any given time. Surrounding stores like Meijer and Kroger stay busy and get people in and out quickly. I like Kmart and would shop there more frequently if they hire more cashiers. I always see customers get frustrated and walk out or complain. I can always bet that just waiting in line will take at the least 15 minutes or more. I don't understand with so many out of work and doesn't Kmart want to encourage customers to shop there? The cashiers are as slow as molasses.

After standing in line for over an hour to put a microwave on lay-a-way, we were late on a payment so we figured that we'll go to the next payment date having read the posted rules as posted at the lay-a-way counter i.e. "Late payments must be made here". There was nothing stating, "Goods will be returned to the shelf after seven days". We stood in line for another hour before someone to figure out "Oh my! It's been returned to the shelf and it says so on your register slip!" Nothing in the posted lay-a-way plan says this except the slip. This is an obvious plot on the part of K-Mart to scam the unknowing public out of a little cash. Shame on you!

I called Kmart on 11/4/10 to ask if they had a product in the store. When I called, it was 9:06am. I was on hold until 9:30am. I hung up and called right back at 9:31am and asked to speak with the manager and was put on hold again until 9:45am when I finally gave up. I don't know who is running this store but if they want to keep customers, they need to be a little more organized.

I called Kmart on 11/4/10 to ask if they had a product in the store. I called at 9:06am, and was put on hold until 9:30am. I hung up and called right back at 9:31am and asked to speak with the manager and was put on hold again until 9:45am when I finally gave up. I don't know who is running this store, but if they want to keep customers they need to be a little more organized.

I was next, so the girl called the same manager over. The lady was very rude and mean suddenly! She went to the cashier and said "No, those shoes are $9.99"! I said, "They were on the same rack as my friend's were; some of them were the same exact shoes." "No! $9.99!" My friend got the deal, and I put my shoes away.

Last year, I bought a pair of shoes for 414.99. The next day I decided to take the shoes back and buy a pair of warm boots. I had the receipt! I had the tags to the shoes. I went to the refund line. Tammy (the same one) said, "We can give you a refund for $4.00." I said, "Why? I just paid $15.00 yesterday?" She said "They're on sale now and we give the sale price only."

Needless to say, I kept those shoes and went back to buy more of these nice $4.00 shoes. There they were, the same ones. So, I grabbed two more pairs, took them to a check out. They were $14.99, just like the day before. I took them back to Tammy. She said, "I can't give you the full price back on yours, only $4.00." My mom and dad were up here from Kentucky visiting with me and witnessed the whole ordeal. They were shocked about her attitude! I never wore them!

Last May, my family hit a financial hard spot, but, I was determined to give my husband something for his birthday. I got a small box of cupcakes from the deli and a 2 liter pop. I had change and carefully added up the price. I was 10 cents short, (forgot the bottle deposit). I said, "Can I run out to my car to try to get 10 cents?" She had money and a handful of change on her cash register. She looked over at the next cashier and asked her if she had 10 cents because "this lady can't pay for her stuff". The other girl smiled big; my cashier grabbed her money and looked over at the other and said "I know I don't have any, this money is some other woman's. She went somewhere. She must have dropped it or something." Then they started laughing at me, in my face because I was short on 10 cents. An elderly lady a few behind me handed me a dime. I was ashamed because of how they acted.

Another time, I decided to apply for a Kmart card. The cashier said, "Go ahead and fill it out. I'll start your points tonight." I was happy. I filled out all information, she gave me the card. The next time I used the card, it wasn't in my name. When I filled out my information I gave them my name, phone number, email, home address. It still ended up in someone else's name. So, now whoever this other person is, I guess she'll get the points I earned.

My husband and I were in the layaway department to get a refund on our layaway. I'd had enough of that place. When we got up to the register,we waited and waited. We stood there waiting for assistance as the cashiers talked about having sex and how good it is. Our cashier turns toward us and said, "When I get home, I guess I'll have to just lay in the bed and look at the ceiling. I need a man to take care of mine, I need to get mine."

I was ready to get a refund and get out of there. The shoe incident was the last straw for me. I'd put the stuff in layaway less than 24 hours prior. And I thought I could get the $40.00 down I'd put and leave. However, I had to pay a $15.00 lay away fee. I tried to get the credit at another Kmart but they couldn't help my there.

I wanted to speak to a manager about everything tonight, while I was at the lay away. They told me the head manager wasn't there. I asked for his number and the lady wrote down, Todd ******** 313-***-****. I called the number when I got home. It was the number to the front end manager, Tammy!

I purchased an entire patio set with bar, approximately 6 years ago. I walked onto the patio one morning to find the bar top glass shattered, no idea how. No other glass tops shattered, only the bar top. I cannot find a glass replacement top due to specific size/pattern.

I ordered 5 pairs of shoes and boots to benefit from an end of summer sale. This was to send to a relative for her b-day.

Delivery took 2 weeks. 1 item size was wrong, 1 damaged and 1 wrong item all together. I called and was kept on the cell phone for 70 minutes, but reassured that the right item would be delivered. Only problem is the sale was over, so they would charge full price and shipment and taxes again. In the meantime, I was advised to return the items to the nearest Sears. I decided to wait until the new delivery arrived, to make sure I didn't need to make another trip.

After another 2 weeks, the box arrived. Again, the wrong item was inside (the one they had mistakenly sent before). I was very upset because the b-day had passed and I still didn't have the right boots, or the great deal. I called and asked to talk with a supervisor. I was kept on the phone for 45 minutes, told that the boots were out of stock, so they could only do a refund. I told them I wasn't shipping anything else. I wanted to return 4 items and I wanted my money back. They told me to go to the nearest Sears or K-mart and I'd get my money refunded, as well as a 10% discount on a future purchase.

I traveled to the closest Sears, where after much deliberation, they informed me that they couldn't take them. I would have to ship it back. I called right there the customer service again, but the communication got disconnected when I explained that the instructions were wrong. I called again, talked with another manager, who told me they were sorry, and were going to arrange for UPS to pick up all the items, I'd be able to arrange the time. I spent 1 full hour at the store trying to figure this out.

A couple of days later, I look at the inbox. A message from UPS that came twice but I wasn't there. They would try 1 more time. Of course I wasn't there. I work 6:30 to 6:30 and we had not arranged a good time! It gets worse, the email specified that they were picking up 1 (one) item only!

Again, I called customer service (1 hour on the cellphone), explained the whole story, got transferred to supervisor, explained the story again, and after much consideration and repetition, they sent me an email confirming me that 1 pair was going to be picked up by UPS. I clarified and asked them to itemize all that they received, and also include an itemized list with total to be refunded. "No, we can't do that".

Did they offered to refund a portion of cost or compensate for the waste of time? No. I checked the email just sent (while still on the phone with them) and still it said they'd pick everything. I pointed that out and asked for itemized mail, they refused. I asked for something in writing stating how much would be returned, they couldn't. They assured me this time, UPS would email me with a way to contact them at my convenience for pick up of all 4 items.

Terrible customer service and return policy. Please, do not support this business by shopping there. Show them that you support honest, responsible stores.

Asked where a product was and this woman Val supposedly Store Manager did not have any knowledge of what I was looking for so she asked the woman she was with later I found out Zina and Zina replied very rudely where it was and they proceeded to walk away. As I heard them complain that I interrupted their break time! After what I asked for and sought out was not in stock. I left the store and walked out to the rude one named Zina Smoking! Wow sorry to make her work so hard! I will never go to this Kmart Again!

Yesterday night on Saturday the 16th, I was searching the Kmart website for a bounce house for my 2 year old daughter. When doing a search, I found three houses that showed that they were on sale for $119.00 with free shipping on orders over $49.00. When I added the trademark house of bounce kingdom to my shopping cart, it came up at $329.00. I assumed that there was some sort of error in the cart so I chatted with customer service. He told me that the $119 price was not correct and that Kmart would not be able to honor it. I explained that it really was unacceptable to not honor your advertised prices. He said that it was some sort of website error and that they were not obligated to honor the errors. He then said that I should contact the 1 800 line and speak to a supervisor since there was nothing else that he could do about the price.

So, I called and stayed on hold waiting for customer service for at least 7 minutes if not longer. I then asked to speak to a supervisor. The 1st gentleman I spoke with said that he saw it for $207.00. What is funny is now it says that it is $15.00 and the other one says it is on sale for $79.00. But neither sale price work for purchase. Then, the supervisor I spoke with, James said that he did not see a sale price at all, even when I gave him the url that I was looking at. And he said that there was nothing he could do and that they would not be honoring that price. He said that he wasn't sure what I was looking at, and that it could be an error in the browser that I was looking at. There is no possible way that my web browser changes prices. So, just to make sure that I wasn't clinically insane, I had 3 other people at 3 different locations pull up the searches. All came back with the same information. So, I took a screenshot and attached it to an email to their corporate office.

Three houses were marked for $119.00 and my browser shows that I am on the kmart.com website. I received an email back saying they are under no obligation to honor the price and that it is an error, but that I should continue to report an errors that I may see. So, my guess is that Kmart would like my services as a free proofreader for their site. Since they have no intentions of honoring their prices, or do they have any idea on how to run their site, I then asked if I could have a contact for a manager.

They said that they did not have a manager for their web division but that I could call the 800 number again. When my husband called, they pointed him to the disclaimer about the information on their site not warranted to be accurate. He was also very rude and arrogant for someone who works at the Kmart hotline. I'm not sure why the people who work for these hotlines feel so powerful. But they have no position to be so rude to the customers. I thought that retailers had to honor their advertised prices, but apparently Kmart does not.

I was sitting in the kitchen and heard a pop and shattered noise and went outside and my table glass had shattered. To pulverized pieces! Now, no table which makes my nice patio set useless. Only 2 years old and money lost. No one was hurt, only thing is my set is useless and my money down the drain, I can't replace the glass and now I have to try to find a table from somewhere to match the chairs that's not right.

I was in the Olean K-mart 10/8/10 doing some Christmas shopping. When I came into the layaway department, there was a man named Ken on the cash register. There were only 2 people in front of me but it took almost 90 minutes before I finished. Ken was on the phone almost the whole time. I could tell it was a personal phone call because he was arguing with the person on the phone and said I love you when hanging up. There was one small brunette in the back who was doing all the work and kept telling him to get back to work. I thought this was very inappropriate.

My daughter received a highchair as a baby shower gift. She did not need it as she already had one. The highchair was purchased from K-Mart. It had the sticker on it. They wouldn't exchange it. She was even going to exchange it for a more expensive item (a swing). The person who gave it to her didn't know where the receipt was paid cash for it, so there was no way a duplicate receipt could be found. 103

There was no attendant there to keep an eye on those items, and to pick up the contaminated items. Once those items landed on the ground, they are contaminated with dirt, oil and other substances that may be in or around the area. I'm sure the sales attendant replaced those back on the racks to be sold without considering the dirt and contaminants on the clothing items.

Then my grandmother is handicapped, and needed an electric cart. She took the only one available, and went as far as the frozen department, and the chair was out of juice. She had to walk with a wheeled cart for the remainder of her shopping in your store.

Then some man walking freely in the store was soliciting people aggressively for photos to be taken. He wouldn't take no for an answer. Customers were shopping peacefully, and this young man would walk right up to them and bug them about getting pictures taken. This is very disturbing, and a big nuisance. Customers would say no, and he'd stay on them. My grandmother said no three times before the young man finally walked away.

I went to the animal food aisle, and picked up a bag of cat food on the shelf, when three other bags fall onto my wrist because the shelf was not properly fastened and tilted in a downward position causing other cat food items to fall. So, my watchband was broken, and I suffered lacerations to my left wrist over the bags scratching the skin. When I went to the customer's service counter to request to speak with the Manager, two older ladies were at the counter with a young white heavy set lady, all cursing about hours, job assignments and customers in the store. The words ****, *** and **** were the words used often by these ladies as I went to the counter.

When I asked for the manager, one of the older ladies told me that the manager was busy, and it would take a while. She never got on the phone or on the walkie-talkie; they simply went back talking using vulgar language. The store appearance was filthy. The floors looked like it had not been cleaned in a few days. Carts filled the walkways with generic discounted items. Fruit was on the floor in the fruit areas. The salad area had water on the floor. The pop section had sodas mixed in with one another. You'd find the same type of soda in many different areas, but the type of soda you really wanted, you had to move other items to get to it. It appears that your stock workers simply loaded the shelves with items, not placing them in order or product, style, flavor or name brand.

Again, clothing items were on the floor, and no attendant was there to pick these clothes up inside the store. One worker was playing on the X-Box while customers shopping in electronics were needing assistance. Kids were opening toys and playing with them, while parents were shopping, and no sales workers were there to stop it.

Then when I got home after finally making my purchase of over $190, I came home to cook my lady friend a nice salad and spaghetti opened the package of ground hamburger and noticed a small white dead maggot within the burger. I called the Kmart customer service at the location, and got those same ladies who said the manager was busy, and took my name and number and advised me that they would have the manager call me. That phone call has never taken place. Since I live 45 minutes from the Kmart location, I simply placed the package and maggot in a plastic bag and disposed of it.

My overall experience was horrible in this ghetto store. Its filthy, unsanitary, unhealthy and violates several State and Federal Laws of the State of Indiana. The customer service attendants were unprofessional. I suffered minor injuries over your shelves not being properly equipped. I'm sure now that when I advised the customer service workers of those shelves, they've been repaired to cover the evidence.

My grandmother had to suffer walking while handicapped because the workers at this location did not charge your electric chairs. My watchband is broken, and I had to go to Wal-Mart to replace it. And my planned dinner was ruined because I found a bug in the meat, and had to spend more money on ordering a pizza.

Being in the family of law for over 25 years, it's clear that a Federal Lawsuit is in order against Kmart for my agonizing experience with Kmart, my injuries, my financial loss and the mental turmoil I suffered from the store. The Indiana Board of Health needs to be contacted on how the store operates by re-selling contaminated clothing items once they hit the outside ground, for the shelf nearly falling, breaking the skin of my wrist, and breaking my watchband. The bug in my meat was pathetic, and yes, my attorney will contact the distribution center of the meat. That's a totally different case by its self.

I believe a jury of 12 people would adjudge a judgement in my favor as the plaintiff if a lawsuit were filed about the above instances, the refund of over $190, the watch band of $30, the scratch on my wrist, the pain and suffering caused by the falling items off the shelf, an easy Court Ordered Judgment awarding me no less than $10,000, plus the reimbursement of the watchband, and a refund of the $190+ purchased at this store.

I will prepare and file the lawsuit against Sears Holdings, Inc. for the Indianapolis, Indiana 7th District Court Federal Division on October 4th, 2010. When Sears Holdings, Inc. is prepared to settle, resolving this matter to a satisfactory manner for both parties, then a release of liability will be signed by me, and this matter will be resolved. Meanwhile, I will submit a copy of this complaint to your sponsors (NASCAR), and merchandisers who have agreements to allow their products to be sold at Kmart and request that they pull those products from all Kmart locations based on the above issues and the numerous complaints found on-line about Kmart services, products, law violations and unethical practices.

I hope that Sears Holdings, Inc. will contact me soon regarding this compliant and seek a resolution quickly.

Well, I recently purchased a toy organizer for my daughter but it turned out I purchased the wrong colors and I really could do without an organizer. I somehow lost my receipt; to make matters worse I believe I paid cash for it. I went to the store (Kmart #3818 Oakwood Plaza) and explained to the manager, the manager just kept on saying over and over again I need a receipt to be able to do anything. I was showing him it is there store brand it clearly says Kmart, but they would not do anything. So, I called their customer service hotline to complaint, boy did I get a rude awakening, they were rude, when I asked to speak to a manager Adelina told me she does not have anyone above her, I hung up and redialed to speak to another rep, but he kept giving me the run around too, then he told even if I speak to a manager they will tell me the same thing he is telling me, ultimately I was never connected to a supervisor. I was blown away of such incompetent customer service representative.

I am a Kmart shopper and I decided to put something in layaway at your store. This is the first time I have ever done this, but due to the fact that times are hard and I needed it so I could get my kids school clothes! I was late on two payments and to my surprise my things were put back on the shelf even though I had a final due date and I had not past that due date and I was making payments!

When I called the store to explain what happen, they did not try to help me at all. She was just like, "Well, that is our policy and there is nothing that you can do about it." I just felt like the fact that I needed the clothes for my kids and I still had a final due date I should have been able to keep my things in layaway! I think that corporate office needs to review your policy and keep in mind why people really use layaway! Thank you for your time in this matter!

I have persistently tried to remove myself from the Kmart spam list for many months now with no success. I also emailed customer service twice regarding this issue and I keep getting their spam.

I bought Smart Water 9/24/10 and the water tasted very bad and my daughter had one and also my 4-year old grandson had one. He got the upset stomach ache. I took the water back and the girls at the service desk smelled it and it smelled like mildew. They need to take that water off the shelf before someone else gets very sick. Thank you.

Like the others, our Martha Stewart patio table glass top shattered spontaneously on September 25, 2010. We were not home at the time. The table is on a covered deck and has not been subjected to extremes of anything. We need a replacement glass top or a replacement table. Fortunately, no one was injured.

Martha Stewart patio set purchased from K-Mart 8 years ago is shattered today, September 24, 2010. I was totally amazed and unable to find a logical explanation. We Googled, "why did my glass top on my patio table shatter without reason?" And shazam! Misery loves the company. Where do we go from here? No one was injured but the potential is frightening!

My complaint (concern) is not about defective products. My question to Ms. Stewart is, do you have any products manufactured in the USA? I have chosen not to purchase any of your products, especially the ones made in China. I also email and talk to others about doing the same. Believe me; I am not in the minority. Could it be corporate greed?!

We bought a Martha Stewart Victorian Patio Set and the quality of the product was horrible nothing like the instructions indicated to hold up in weather. We have the table, five chairs, two rocking chairs, the umbrella and swing with canopy. We got it on sale and paid over $575.00 for the set. The canopy on the swing dry rotted after two years use and the furniture rusted. It is so embarrassing to have such a beautiful set and it looks like junk yard pieces. If a lawsuit is pending I wish to be included. I still have the cushions in the basement they have never been even in the rain or left out over night. I am extremely disappointed and will never buy another Martha Stewart piece of anything.

In 2004 we purchased patio furniture set with a tempered glass top, including lazy Susan with a leaf pattern running through the glass. Seven piece set was purchased and now we have only 6 pieces. This afternoon, my wife, granddaughter and I were sitting out on the back porch. As we got up from the table and started walking toward to back door, we heard this sound and turned around to find the entire glass table top shattered into a million pieces all over the patio.

Clean up took us over 2.5 hours. My wife has several pieces of glass in her feet. Apparently the shards were carried into to the house from the bottom of our shoes during clean up its everywhere!! We contacted K-mart because of the safety issue only to be told that this has never happened before and that they no longer carry the Martha Stewart line. They directed us to a manufacturer (Newark) to no avail. Is there anything we can do about this situation?

I ordered a blanket rack and 30 minutes later realized I had made a mistake on the measurements. I immediately called and cancelled but the lady who helped me said that the order could not be cancelled! I had to take it back to the UPS store as refused delivery when I received it. I followed her directions but was still credited on my credit card for the purchase only. I had to pay for shipping both ways. I think they should have a better computer system than one which does not allow for a cancellation in a timely manner.

My son is thirteen years old, I gave him sixty dollars to go shopping for school. D went to seven store. I was still shopping at another store. I receive a phone call and he was with the Granite City police. I went to Kmart to find out what happened. The young lady called for the manager. I explain to her that I was D's mom. She stated that D was caught stealing. I said, "Not my son, he has money." She went on saying, they had a young lady who went to a university and her mom had money and she was caught stealing. I told her not my son. She took me to the back, a white lady and a white man were looking at the monitors. I explained I was D's mom. The lady sitting in the chair said he was caught stealing. I said, "Could I see the tape?" She said. "No, you see it in court."

I asked, "Where is my son?" She said, "at the police station." I went to Granite City police station. My son had to use the bathroom; he kept asking for help and there was no response from the officers. He also stated the office kept calling him out his name. I asked D what happened. He said. "Mom, I looked at a tape player; I did open it up, but it was not what I wanted. I set it down and a man in a cap came up behind me, saying, "you stole it." He took my twenty dollars and change."

I thought you had to come out of the store with a product to say it was stolen. D did come out of the store with the police. Then they send me a S300 ticket to my house. Every time I call the Kmart store for a complaint number, they say there's none. I really need help.

I attempted to fill three (3) prescriptions using (3) cash register receipts offering $10 gift card for a new or transferred prescription. The pharmacist said, I could not do it, I could only use one coupon.

I left one prescription and filled the other two at Walgreens.

I had 3 prescriptions. What he did was rude and unprofessional.

I went into the store on Sept.12, 2010 and I completed an application in the store. They asked me if I could stay for any interview so I did go to the customer service desk. He told me to call back and ask for Vikki **. So that's what I did. I've been calling for about a week and a half; they keep telling me that she's not receiving phone calls. I call back in 30 minutes, then they'll say she's not in or she's not taking phone calls till after 1 pm. So I call back and then they say to call back in 30 more min and when I do that, they say she's not in.

In June, we paid over $600 for a Palermo outdoor table, chair and umbrella set. This morning, 3 months later, the glass top shattered for seemingly no reason. The table is useless as is the umbrella. We talked to the manager at Kmart, hoping for a replacement top but he was unpleasant sand dismissive and the best he offered to do was notify us when they came in again next year so we could buy a new one. Before he even reached the counter, he was yelling that the glass was not under warranty. Apparently he'd played this scene many times before even admitting that "it is usually the wind". No satisfaction whatsoever was offered. It is a sub standard product and I advise everyone to stay away from KMart which doesn't even stand behind their top of the line products.

Just a few minutes ago, my husband and I were sitting on our back porch enjoying some time before he left for work. All of a sudden, our Martha Stewart Victorian Table top just burst and fell to the ground in a million pieces. We have had it for 6 years. It has been on our screened in back porch ever since we got it. I was very upset; I paid $425.00 for it. The chairs barely last a year and they started falling apart. I cannot believe how many people have had the same problem all in the last few weeks. What is the deal?

I purchased my 83-year-old mother a table set in the fall of 2009 from Kmart. It was a Martha Stewart collection - rectangular glass-top table with four cushioned aluminum chairs. This past spring, the set was 5 months old, she awoke and found the tabletop "imploded" on the brick patio. There is nothing above the table, the weather was calm and clear and the table has been beautifully cared for. I am so grateful she wasn't hurt! She lives alone. But now has a metal table frame with no top and I am 3000 miles away! She deserves a new table and acknowledgment of this matter.

I purchased a Dallas Cowboy shirt for my husband and asked the associate if I could exchange the shirt if it didn't fit. She said yes, there would be no problem. A couple days later, I went back to exchange for a larger size with my receipt. I went to the customer service desk for the exchange and since the shirt was no longer on sale. Kmart was going to charge me an extra $4 for the shirt even though I had my receipt. I don't think this is very good customer service even though it was just $4 more. I should have been able to even exchange the shirt. The manager of the store just said it was Kmart's customer service policy if the item is no longer on sale, they will charge more for the item.

I went to look at the Netbook they had on sale. Luke from Electronics did not seem like he wanted to be bothered by me. When I was told they were out of stock, Luke told me I could get a raincheck. I finished my shopping and checked out. When I went to the service desk, Dana was there and I told her I wanted a raincheck. She started to look at the ad for it. A fellow co-worker walked in the door behind me and they started talking. After about 5 minutes, she said it's not in the ad. I told her Luke from Electronics told me it was on sale and that I could get a raincheck. Dana called over the loud speak for Luke to call her. While she waited, she continued to talk to the other worker. When Luke called the desk, the co-worker answered the phone. Dana asked him if he sold a PS. They continued to talk about how Luke needs to tell her when he sells one so she knows. Finally, she asked him about the Netbook. He said he would have to look. A cashier then came to the desk asking what register he will be on for the day. Dana told him to clock-in and come back.

Lil came to relieve Dana for her break. The phone rang and Lil said to the other co-worker still at the desk, "Who is it." I said, "Probably the guy about my raincheck." She said, "I knew that." Then turned back to the other worker and asked who it was. She said Luke. Lil then answered the phone. Luke told her the Netbook is not on sale, it is on regular price. Lil told me this and I said he told me it was on sale and I could get a raincheck. After talking to Luke again, she said he did not say that. After waiting 20 minutes for them to fool around, I was still unable to get the raincheck. I will not shop at Kmart anymore. They never have what is advertised and the people there have no respect for people.

I bought Alpo treats that looked like square chips. I gave them to my dog and she has had nothing but diarrhea. This dog treat is the only thing I can link it too. I purchased the treats at Kmart on Rawsonville Rd. in Van Buren in Michigan. Someone needs to pull these treats from the shelves before more dogs come down with this symptoms. My dog has had diarrhea for the past three days. She is not unresponsive but it has been a nightmare for me!

My recent encounter with your company left me disappointed, frustrated and extremely sad. I found an ad in the paper advertising a great offer by your store. It was for a Delta Concordia Crib that came with a free Prestige Mattress with purchase. My husband and I are expecting and wanted to take advantage of this offer. Unfortunately we did not have the full amount of the crib at the time so I opted for your layaway service. Having never put anything on layaway before, I was dependent on your staff to guide me through this process.

I made my down payment and paid the layaway fee on July 20th, 2010. Your employee informed me of two things at that time. 1) That payments were due every two weeks and 2) that the free mattress offered with the deal was out of stock and I could add it the next time. I thanked her and left the store. Exactly two weeks later (on August 3, 2010) I returned to the store to make another payment. I asked how much the minimum amount due was and your employee informed me that I could pay whatever amount I chose. I didn't think this sounded right so I said really? and she confirmed what she said. I gave her $30. Then I asked if the mattresses were in stock and she said no they had still not come in. I said thank you and left the store.

I returned again exactly 2 weeks later (on August 17, 2010) to make another payment. This time there was a different employee working. I said I would like to pay $50 dollars this time please. She was very rude and informed me that if I did not make a payment for $97 right then I would lose the crib and the money I had put down so far. I proceeded to go and find a manager as this employee was a little too snappy and rude. The store manager was even less helpful. I explained the situation and her response was well, what did layaway tell you? I told her that the employee working in layaway had informed me that there was in fact a minimum amount due and if I did not pay it immediately I would lose my crib and the money I had already paid. She bluntly stated that Well, if that is what she said then I guess that is the case, Ma'am! I was furious and extremely upset.

I called my husband in tears explaining that we were going to lose our crib and have to start from scratch saving the money. He suggested that I go ahead and pay what I could on the crib (since I had done that the previous time and the crib was still in my name). So I went back to layaway and paid $50 and left. We were planning to pay off the crib the very next week and basically were just crossing our fingers that it would still be there. My husband and I entered the store on Sunday August 22, 2010 to pay off the crib. To our amazement the crib was in fact still in my name and being held. We were so happy. Then I asked about the mattress. The lady looked extremely confused and turned to another employee for help. The other employee informed me that no such sale ever existed and that I was mistaken. I knew for a fact that a mattress was offered with the deal because that is the only reason I put the crib on layaway to begin with.

My husband was becoming agitated and walked away. I continued to explain what I had seen and that I had actually taken a picture of the sale sign when I originally put the items on layaway because I wanted to ensure that I got the deal. My camera was in my car so I proceeded to walk out and get it to prove what I was saying was true. On the way out my husband got my attention and took me to the exact crib that I had put on layaway and in black and white in front of the item on the shelf was a sign advertising the same sale! It was still going on. I returned to layaway and told the employee what I had seen. She actually told me that I was mistaken! I asked her politely to please come and look at the sign. She agreed. Once she saw the sign advertising the sale her only response was Huh, what do you know? So I said OK now that is solved may we please get a mattress and be on our way? She sort of laughed and told me that they were out of stock and she had no idea when they would get more.

I asked her what I was supposed to do. My husband we ready to pay off the crib and take it home. She said that even though the sale was still indeed going on I was not eligible to receive the crib because I had make a crucial mistake by putting the crib on layaway when the item offered was out of stock, therefore, I had forfeited the free item. Once again, I was furious. Again, I had expected all along for your company employees to guide me to through this process. I refused to accept this and reluctantly asked for the manager on duty.

To my delight, this was a manager I had never met before. He was very polite and listened intently to what I had to say. Then he spoke to a few employees asking them to check the stock room and a few other places for the mattress. Then he turned back to me and asked me when I had put the item on layaway. I gave him the date. He then used his walkie-talkie to ask another employee to pull the ads for that particular week and see if I was indeed eligible for that sale. After waiting for about 25 minutes an employee appeared with an old sale ad which indeed showed the sale. He agreed that I should receive the mattress. That was not even close to the end of it. The manager told me that I could pay for my crib and hope that a mattress is delivered soon that I could return and pick up. I said what do you mean Hope?

He said "Well I have no idea when more of these are due to be delivered; you might have to wait a long time". I asked if he could call another store and see if they had any in stock. He told me that he guessed he could try that. By this point my husband and I had been in your store for over an hour trying to resolve this problem (which should have never been a problem to begin with). Finally I was told that I was welcome to go to another store and see for myself if there were any mattresses in stock. If there were then I was to purchase one at full price, bring it back to this store and they would issue me a refund. I asked if they had called to see if the other stores had any and they said they tried but the line just rang and rang and they couldn't get a hold of anyone. I said fine and left the store. My husband and I drove to the other side of town to another K-mart.

We went in and as soon as we entered the baby section there they were- the Prestige Mattresses. We grabbed one and went to the checkout counter. When we returned to the previous store we encountered more problems. They refused to refund our money and let us keep the mattress. They said that the computers would not allow it. I asked them to please call the manager on duty and he would clear this up. When the manager came over and asked what he could do to help us now, we explained what was going on and that we were just trying to close out our layaway account, collect our crib and mattress and be on our way. He and the employee at the customer service counter whispered a few things back and forth and then he returned to us. He said here is what I am willing to do for you folks.

You may receive a refund for the mattress here at this store and then pay for your crib and leave with both items even though you did not follow proper layaway procedure. I asked him what he meant and he said well you really should have insisted on having the mattress stored with the crib when you put the item on layaway to begin with, Ma'am. I said you were out of stock then too. How can I insist on something that can't possibly be done? He responded with Well, quite frankly ma'am, you should have known better than to put an item on layaway when the free item is not in stock. I should have known better? My husband and I were just shocked. How can a store offer a sale on an item that isn't even in stock and remains out of stock for over a month!

We had planned to spend the day collecting items for our son's nursery and quite frankly expected to enjoy the process. After spending 3 hours in total dealing with your store and your employees and having to run all over town, we were left exhausted, disappointed and extremely sad. Something that should have been a joyful event was completely ruined by the incompetence of your staff. I can easily say that I will never use your layaway program again and I am seriously considering not shopping at K-Mart at all. I was just left with the most disgusting taste in my mouth from the whole experience. I have enjoyed shopping at your stores over the years and thought it was important to pass along this information as you might be interested in knowing how one of your stores is operating. Thank you for your time and have a nice day.

I went to Kmart to purchase a bicycle for my boyfriend and they only had one that I saw was good enough but it had a scratch on the front. First I asked the guy working in that area if there was any more of this bicycle in the back and he told me no. I went to customer service and asked if I would receive a discount on the bike for $140 and she says no. The scratch was not big enough for a discount. So I asked her if she could look for another one.

The lady was so rude. She paid me no mind until I was rude to her and then she paged someone although they took forever to bring the bike. I still bought it because it was last minute and my boyfriend's birthday was the next day. I even explained to her that is was a gift and I refused to pay so much money for a bike that was defective to me. Took the bike home. Put some bows on it and surprised my boyfriend. He loved it. We put the bike into the car and we heard this loud noise, the freaking tire burst. It was old. Went to return it with the receipt and all got another one. Same bike with the scratch. (M boyfriend went that time. ) I was so upset. He got on the bike, took a short, very short ride and the bike broke. He somehow managed to lose the receipt and we need the credit card to return the bike and all I want now is my money back. Kmart will no longer be getting my money. They have the poorest customer service.

My son had gotten 3 pairs of jeans and they were way too big for him and he has mental problems, and only wears sweet pants. He does not like the way jeans feel. So anyway, I did not have a receipt, they were a gift. We were treated very badly. The lady was very rude to us and she did do the exchange but not for the full amount, so my son got less then what he should have gotten. So I feel like it was discrimination, he should have gotten the right amount.

I will never shop at Kmart again. You don't care if a child that has medical problems, you do not treat them that way. He should have gotten what he returned, it is a bunch of **.

On July 31, 2010 at approximately 10pm, I finalized and placed an order at kmart.com. At check out, I was overcharged on almost every item in my cart. I called customer service and the woman I spoke to said that the computer updates sales prices on EST not PST, but the website does not. This is misrepresentation and fraudulent to the consumer. If they are going to advertise specials "thru 7/31", then they should honor the sale prices in every time zone.

This morning I logged into my online account at Kmart.com to check my order status and it says that most of the items will be arriving in 7-9 days or 8/6- 8/10. I have received 3 items out of the 15 that I ordered and also overcharged on one item. I called customer service this morning to follow up and they have informed me that all other items have been canceled because they are not available, yet when I check the availability on Kmart.com the items are still showing available. There is something serious wrong with this process. My daughter is starting school on 8/11 and I only have 3 items for her! This is ridiculous.

They have serious problems with their website and it is unfair to me and other consumers for them to advertise items for sale that are not available. It is unfair to consumers to place orders (over a week ago) expecting them to arrive any day, only to find out that the website is falsely showing availability. It has been a week since my original order, that is more than enough time to update a website and figure out if items are available or not. When items are not available, then they need to update their website accordingly and in a timely manner. They are still misrepresenting items and this is so wrong and very disturbing to me.

I have requested that they check availability at all your stores and send me my items ASAP at no cost, but every e-mail I have sent has come back as "undeliverable". Even the one I submitted directly on their website at Kmart.com. I am also requesting that they send me compensation for fraudulent advertising in the amount of my order $140.38 so I can get my daughter some school clothes before 8/10. They gave me a credit of $2.80 and said sorry. That's not good enough for me. Now I have to wait for my credit card to be reimbursed and then hurry up and try to find some other school clothes for my daughter.

I purchased a swimming pool on Yesenia name and her phone is **. It has been 20 days and Kmart has not given me my money back. I need them to credit my credit card. Thank you.

On July 25 at 9:47pm, I purchased a JVC GZMS120BLS Camcorder. I arrived home at about 10:20pm to open it and charge it and there was nothing in the box except the power cord and usb cord. I called the store immediately after realizing the camcorder was not within the contents of the box but the store was closed already. I called first thing Monday July 26, 2010 @ 7:30am and talked to an assistant manager Baha, he said to call back after 4pm and speak to manager Susan. I called right back because Baha didn't ask for any information and it seemed very odd to me. I spoke to another assistant manager Heather, and with assistance, she logged in my contact info and promised a call back yesterday.

On June 5, 2010, a Jaclyn Smith Dutch Harbor 6 sling action chairs and a matching hexagon glass table had been purchased at our local KMart. On July 22, 2010, I arrived home from work and opened the back door to see that the tempered glass tabletop had been shattered into about a thousand little pieces. I had taken a cell phone photo at 6:16pm of the shattered tempered glass sitting in a mound underneath my table frame. There had not been any inclement weather within the 24 hours which preceded this incident. I plan on contacting KMart and the manufacturer since I still have the sales receipt and paperwork as well as my cell phone photo as evidence of this glass top being a defective item.

Because of Kmart's return policy, I am stuck with a swing that is not steady and shakes when my 2 month old baby swings in the Cosco Five Speed Swing. I am satisfied. I also feel Cosco should reimburse the customers money and take the Safri Swing off the market. I paid 59.99 for the Cosco Swing and it is not steady at all. When my 2 month old swings, it shakes. I feel like I wasted my money. I cannot return it because it past my 90 days.

Our tempered glass top exploded. We purchased it about 4 to 5 years ago. I thank God that no one was around the table when it exploded in million of pieces. I would like to have the table replaced, of course free of charge.

On 6/3/10, I ordered a gazebo from Kmart.com. I paid for delivery but when the item arrived, I was told I had to pay for installation because it was not included, so I did. When the installer came out and tried to install the gazebo, he couldn't set it up because the item that was sent to my home was not as described and the patio area that I had built was not large enough. I asked the installer if he can install the item at the back of my yard because it is a large space but he told me couldn't because the area is not level. I called Kmart.com and they immediately refunded me the cost for the gazebo, shipping and installation.

I later contacted Kmart.com and asked them to send someone out to pickup the item which they did, but when the driver got to my home, he refused to take the item back because it was opened. I contacted Kmart.com and explained to them what happened. At 1st, I was told I had to wrap the item up before they can pick it up because they are not responsible for wrapping it. I explained to the Kmart representative Marcie that I couldn't wrap the item because I didn't touch it and it is large and heavy and I'm a female who recently had surgery, and that was why I paid for the installation. Marcie initially told me that she will reverse the credits that were given to me until I can wrap the items and call them to have someone pick the item up. But, then I mentioned to her that I will contact consumer affairs and the media, then she became very cooperative and offered to refer my issue to Sears online Solutions.

It's about 2 weeks now that Marcie and I have been communicating back and forth. I have 2 calls that I saved from Marcie stating that someone from Installation was going to contact me to setup a time to come out and wrap the item and pick it up. The last call from Marcie that I saved confirming what I stated above. On 7/19, when I didn't get a call from anyone from the Installation office as Marcie stated in her message to me, that someone will be contacting me in 48 hrs. I called Marcie to let her know, she promised to look into it further and let me know.

The next call I received from Marcie was on 7/19, stating that she is unable to get authorization for a return to come out and tape up the box because my yard was not level and that she will give me a few days to get the box wrapped and contact them. If she doesn't hear from me in a few days, she will reverse the charges. On 7/21, I called Marcie to thank her for all she had done in trying to resolve the issue but that I will be contacting consumer affairs and her corporate offices because I'm not satisfied with the services. Marcie then told me that I have until 8/1 before the charges are reversed. Order#145125110. I'm unable to park in my garage because the gazebo is taking up the space. This is taking up so much of my time trying to get the issue resolved and the emotional roller coaster that I'm placed on from hearing the issue was resolved to it not being resolved.

I purchase an RF modulator, so my 6-year-old daughter could watch DVDs on our TV. I connected it to the DVD and TV, then I plugged it into the wall. Nothing. The ON indicator light on the RF modulator did not illuminate. It was late, and I put everything away. Then I returned to Kmart to exchange this item. It wasn't working, and I was told I could not return it, exchange it, or nothing without my receipt.

I explained to the clerk and assistant manager that I had thrown the receipt away, since I had paid cash. They told me I was out of luck. I asked for the telephone number to the district office, so I might call and see if I could speak to someone more reasonable. The assistant manager told the clerk to just give me the toll-free number on the overhead display and send me on my way.

I called the number and was told I would have to call yet another number to complain. I did and was again told they were sorry for the problem, but there is nothing they could do for me without a receipt. So I paid $15+ for something that is obviously defective. And now, I'm stuck with it. I now understand why Kmart went into bankruptcy--defective products and rudeness help. Good luck, Sears.

I was singled out and the date was 5/18/2010. I had paid for my layaway, for my grandkids' Christmas, so I was still in the store shopping for myself, and asked Kate who was a cashier, "Where is the dressing room?" She pointed to the left, came up to me and said, "Don't go and start stuffing clothes down your pants." I was ******, I told her I came with money and credit cards. I was so ******, I had to leave the store in order to get my head together, and return 5/19/10 to speak with a Manager. She spoke this in front of other customers, at the register, and I had to wait for a manager before I went to the dressing room. I will never shop at Kmart, again. This was very hurtful and embarrassing for me. And I do not appreciate what she said, to me. All black people do not steal.

I ordered an item (order #***) from Kmart.com. I immediately canceled the item because it was purchased for me at a store. When I tried to cancel they said there was nothing they could do and to call back later. I talked to a supervisor who said to call back tomorrow so we can contact the shipper. I called back the next day, the shipper was closed but Kmart told me to call back on Monday at 7am, that's when the shipper opens. I called back 7am and they told me the shipper doesn't open until 8am. I called back 8am and they contacted the shipper who doesn't have the item yet!

I feel like I am getting the runaround because they don't want to return my money. First of all, why can a customer not cancel their order after it has been placed? I know someone canceled the order! Secondly, most companies don't charge for an item until it has been shipped, which mine has not! Now I am $200 plus short in my account and my bills will be behind because of this. Due to the hassle Kmart has caused, I plan on getting my money back from this order as well as return the item which was bought for me.

This is an urgent matter. I was at store 9338 this evening. I was treated as a criminal by the security guy, I was accused of stealing. I was called all kinds of names, I was shouted and yelled at in front of customers and Kmart staff. I was extremely insulted, I was threatened and harassed. Due to my illness, I was almost going to have a heart attack. The security guy accused me of stealing two make-up items. I was almost got arrested, but the police office decided to send me to court because I am a respected mother, have master's degree, never had any felony or even a driving ticket in my entire life. I am almost 36, live with honor and dignity, but the security guy would not even let me explain the misunderstanding. He was just calling me thief and all kinds of names.

He told me he caught me on tape, but he never showed it to me. Yes, the two little make-up dropped in my large shopping bag. I just didn't notice it because I purchased so many clothing, including $855 plasma TV. When he stopped me, I had no idea why. He was just shouting with bad words. First, I thought he stopped me because I didn't show the receipt of the TV at the exit door. He didn't even let me open my mouth, just called me thief and called the cops. I was about to pass out, I couldn't believe my eyes. Now, I am desperate. What do I do? I have a respectful family. I did not expect Kmart to treat me and my family after all these years that we have done business. I guess the items were only $12.50 each.

I went in to cancel my layaway, that I had started less than two weeks ago, and the store policy takes the $5.00 layaway fee. I put $15.00 down, and was not told by the Cashier, Jessica, that once she cancels the layaway, I was going to lose the $15.00, as well as the $5.00 initial layaway fee. I have been a Kmart shopper for years.

I will probably not return to that Kmart, and there are other stores that I can go to, where I will not be treated with disrespect. I have been on both sides of the spectrum, working in retail, and being the consumer, to know that the customer is always right. It will take one person to spread bad things about the company to other consumers, and they will not go to that particular place.

I was willing to eat the $5.00 fee, but I felt like I should have been able to receive my $15.00 down payment, but the Assistant Manager, Robert, did not see it my way. I am taking this matter to his manager next week. If I get no results, corporate headquarters will be contacted. I work hard for my money as anyone else does, and I basically lost 20.00 at Kmart. I will not do layaways at the Florence location again. I will take my business elsewhere.

I needed some Excedrin for a headache I had and was going to purchase a small bottle of 24 tabs at Kmart. When I got there they had an big label on the shelf right below the product indicating a sale price for a bottle of 100 tabs Excedrin for $6.74. So I thought good timing I am getting a great price for these. I double checked the original price and checked the sale description and price before paying for the item. At the register the price came to $9.22, which is the original price of $8.99 plus tax. The salesperson gave me a look as if I was the one that was wrong. I eventually went and pulled the sale price tag off the shelf and gave it to her.

At this time she called the manager Jim over and showed him. I asked if I was to get it free for the trouble and he quote "that I could have it for the sale price". How nice of him, that was the price I was planning on paying for the item till they were going to charge me $2.25 more for the item. The point I was trying to tell him was if I had more things I would have bought, I might never have caught this. How many people do they cheat by doing this everyday? What is our right as consumers when businesses are doing this kind of business. Let me remind you that this has happened in this store at least twice in the past 6 months. I'm tired of getting ripped off and feeling like the bad guy when this happens. I'm taking legal action, class action lawsuit if possible.

I was looking at the handbags and I went to step forward and my I hit my left foot. On the top of my foot, on the bottom of the shelf, it cut my foot. Well, a bad scratch had very bad pain. I am still in some pain today. They have placed the shelves too close to each other as I realized when I spoke with a friend in Australia, he told me they have the same problem at K-mart in his country. He said he noticed that too that the shelves were too close. So what if my grand kids has hit their feet against the shelves. I reported it to customer service as I checked out, as the store was closing up for the night. The lady told me that she would report it to the manager. I said okay, but I think I will be okay. We will see but I am reporting this so it will not happen to any other customers.

We came home one night and the glass was on the ground under the table, smashed in millions of pieces. The neighbors said we had a 3-4 minute wind and rain summer storm but none of our other pool and bar equipment were damaged. We had a 4 person glass bar with an umbrella that was fine. I loved the octagon with leaf design in the glass and am so disappointed I no longer have it. I have 6 chairs that are in great shape but need to purchase a new table!

In October of 2009, I purchased two chest drawers with four drawers. I assembled the chest, placed my clothing into the drawers. However, when I opened the drawers, it was stuck. The knobs on the face of the chest came loose and the drawers fell apart in the bottom. I tried nailing them together; it will not work. So I am stuck with 2 drawer chest with clothing on the floor. I called the store and was told 90 days to exchange or 10 dollars coupon with the purchase of 50 dollars. I need some assistance in resolving this matter.

My daughter received a shirt from Kmart for her birthday. It had all of the tags and size stickers on it. We went into Kmart to exchange it for the exact same shirt, just a larger size. We picked up the shirt and went to the service desk for exchange. The clerk proceeded to tell me that without a gift receipt or a regular receipt, they could not exchange it. I told her, "I want to see the manager now". She called the manager and she told me the same thing. I told her it has the tags and size stickers. She told me without a receipt, they can't look it up. It had the tag with the price and SKU on it. I told her I will never shop there again.

I am still upset that I had to ask the person who bought the gift to exchange it. So today, I called the customer service line. The guy I spoke to said that is their new policy. I told him that it is a crappy policy. I told him I will never shop at Kmart again. He asked if he could send me a $10 off coupon. I told him I won't use it because I am never shopping there again. I also told him I am letting everyone know of my terrible experience.

I have bought an under the counter coffee pot and ever since I bought it, it has leaked. I have to put a towel down under it to catch the drip of water from the reservoir. I am very upset that this is happening. I have used your product for years. But this new coffee pot you have out is no good. I believe I may have to take it down and find something else to use. That in itself upsets me because I like my under the cabinet coffee pot. I also have noticed that the top of the pot itself is cracking and I don't understand that either. I just think this product is [bad], for the money I spent. Thank you for listening.

We bought an outdoor patio set on clearance from a closing Kmart. Yesterday, while we were outside enjoying lunch, the tabletop spontaneously shattered for no apparent reason. The pieces continued to pop in their heap.

Outdoor patio set purchased about 4 years ago at K-Mart. Glass top table shattered for no reason and paint on chairs is peeling. Glass shattered as I was standing at the table. I would like to be reimbursed for the cost of the furniture set. I am tired of purchasing "disposable" poorly manufactured and dangerous merchandise.

June 12, 2010, I checked a complaint today of a microwave in a Deli that was starting when the door opened. I don't know how long this has been going on but I unplugged it and told them not to use it. Very dangerous situation. I would like to know if there might have been any radiation overdose to the women that used the microwave. It is the weekend and I have not reported it to Sears yet. If there is a safety defect, I don't want to return it to Sears so it may be covered up. I am calling for advice. Kenmore microwave Model 721.63259301. Ser# 903TA00176. Mfg March 2009. Possible long term overdose radiation Mechanical defect on safety door latch putting full microwave radiation into area when door opens.

I purchased a craftsman lawnmower from Kmart with an extended warranty. They cannot find the information after telling me that they told me would be in their system. I have had to return the lawnmower 3 times, and now they refuse to replace it or repair it in any reasonable manner. I have been paying to have the lawn mowed. I have recently moved out of state and have gotten stuck with this lawn mower and they refuse to fix it. I have an HOA where my property is and must keep this cut. But I have no working antibiotic.

We bought a Frigidaire HE front load washer (and similar dryer) from Paradise, California's Kmart in late December 2009. The washer was defective so we returned it and got another one. It was giving breakdown codes and would not work at all. The second machine did the same thing, so we had it replaced, then it did the same thing. Incredibly, the third machine just did the same thing a few days ago, with a PAU code, and it does not work at all.

We are at this moment waiting for the repairman to show up today, for the 4th or 5th time as they have been out here so many times that we have lost track. I get the distinct feeling that this is intentional, especially since the 90-day store return period just expired. Also, they claim there is no record of the third machine, which is to their advantage since they are actually claiming we only bought one machine, back in December.

Ad in Kmart circular: Soda, Sunkist, A&Q root beer, etc. 4 for $12. Sale 12-pack cans. Extra $2 off when you buy 4. What could be simpler, right? I went into store to purchase two cartons of each of the aforementioned sodas and take advantage of the extra $2. off. Unfortunately, store is out of one of the sodas I chose. I went to customer service to request a raincheck and that quickly turned into a nightmare. For at least 15 minutes, no one would pick up the repeated pager. When they finally did answer, it took at least another 15 minutes for them to verify they were out of the soda I wanted.

When I requested a raincheck, they argued with me that not everything comes with a raincheck. I proceeded to show them that the ad did not specify, "no rainchecks." The next battle occurred trying to find someone with some sort of small electronic device to do with rainchecks I suppose. After 2 or 3 pages to get someone to the service desk, an older woman appeared. By this time, an hour has lapsed. I am in my 70's and my 87 year old husband has been waiting in the car as he is handicapped and the temperature is above 90 degrees. I mentioned this but I am ignored. When I can't stand it any longer, I raised my voice and am told to be patient that someone is coming from the other end of the store.

I refrained from telling them that I could have rolled a peanut with my nose several times over by this time from the other end of the store. Oh, the older woman that was punching something in her handheld device, that had something to do a raincheck finally walks away. I am completely ignored so I leave the store the same way I came in. For God's sake, what does it take to remedy something that simple? No soda? Write out a raincheck like any other store! The treatment I received from K-Mart staff was deplorable.

Circular Patio Glass top table shattered for no reason. I wondered why and see this is not an isolated incident. How do I get a refund or safe replacement?

I had purchased a Victoria Martha Stewart Patio set from Kmart. I put the pieces on layaway, a Lazy susan glass table with 5 chairs, swing, 2 rocking chairs, Love seat and glass cocktail table, 2 lounge chair, 2 umbrellas,and all with cushions. I just loved this set but couldn't afford it all at once. I believe we purchased it in 2004 or 2005. I know I have the receipt somewhere. After about a year, the set started to rust. So I called Kmart and was told they could not do anything and to contact the manufacturer, JRA Furniture.

I explained that we stored it every winter and more or less I was told they couldn't do anything because it was past a year. We were very frustrated due to the price we paid for the whole set. The next summer I walked outside and saw that my cocktail table had shattered to several pieces. No one smashed it and my plant was still sitting on the table. I called Kmart and they said again, they can't do anything. Next in line was my lazy susan glass table that just broke in front of our eyes. I am especially heart broken about this and don't have the money to replace it. I have kept some of the glass and started to research to find that other people have had problems with this set also. Even though I'm just writing to you now due to some health issues I have had, I would like to see something be done so that no one else has to lose their patio set to poor workmanship as well as their hard work to purchase it. Thank you for your time.