Kmart

My credit and debit card were stolen. The cards were tried at CVS, Best Buy, Wal-Mart, and Kmart in Niles Ohio. All the other stores turned the cards down, because of no ID. The only store that didn't turn the cards down was Kmart. When I made out the police report, the police officer said, "let me guess, Niles Kmart let the punks use the debit and credit card". I said, yes, and he said that Kmart is known for that. All the punks go there! They charged $506.00 on my card with no ID, and then $368.00 on my debit with no ID. It's sad when the police department knows which store will accept stolen cards with no problem.

My coffee table glass shattered into million pieces. I was dumbfounded as to the cause. Because I have an outdoor dining tempered glass table that is many years older than the M.S. set and it is still intact.

The patio table with turntable shattered about four months ago. Just now, the coffee table exploded. The bar is still intact at this point. I spent way too much money on this stuff, for it to be shattering. I did take a photo of the coffee table today.

After shopping, I went to the service desk to check-out. At the service desk, I was sent to an aisle to check-out by Jason. There wasn't any problem, and the employee on the register, Adrian, was quite pleasant. As I was leaving the store, I noticed a Caucasian male checking-out at the service desk who was not sent to the aisle as I had been. When I inquired about why the difference, another employee approached the service desk, claiming to be the manager over Jason. After explaining what had happened, both employees looked at me and started laughing. I expressed my feelings about there not being anything to laugh about. Then, a Caucasian woman approached the desk and Jason waited on her, as well.

After waiting on the second customer, Jason's manager said he would talk to Jason later, and then they both started laughing again, looking at me. Jason started talking to me, saying I told you to go down there. Yes, I waited on them. It was at this point that his manager told him to shut up. Then he said to me, "I'm gonna talk to him later." Then, they both looked at me, for the third time, and started laughing. I left the store very upset.

I got a gift card and it's expired. My birthday was only a yr ago on the 2nd of July and I tried to use it a week ago to buy my boyfriend some pants and tops, etc. and it said it had expired . There were $90 on there or more. I only spent $9 or $8. I'm just really irritated! It's been a year only.

I purchased a bike on 12/4/11 as well as an extended plan. I took the bike back to Kmart store 3174 with my receipt that states: merchandise on this receipt can be returned or exchanged by 3/3/12. I was told at returns desk to go home and call an 800 number (poor service). Then I got home and 800 number was closed. I re-read the receipt and it also states on the back that "you have 90 days as long as you have the receipt. I phoned Kmart and spoke with a manager by the name of Alice, who also stated that a bike was a specialty item and could not be exchanged in the store.

I informed her the bike was built by Kmart and the wheel is on incorrectly and my kid cannot ride it. Alice then told me to read the back of the receipt. What such poor customer service. I have never been told at a department store as I'm paying to read the back of the receipt. I have never experienced such poor customer service, over a $147 bike. I will no longer shop there again and when I get in contact with the district office tomorrow, I will be cancelling both my current layaways. Who wants to support a store with such poor service? I can't believe Kmart offers such poor service. A customer with a current receipt and nothing on the back of the receipt states anything about bikes, or I would have went to Walmart. This is ridiculous.

I live in Hope Mill, N.C., so the closest store for me is the Big Kmart in Fayetteville, N.C. I have a recent complaint, but also have had problems with the store's customer service since the 90's. I have lived here all my life and everyone from this city knows that this location has the rudest employees as compared to the several other department stores in this area. My family, friends and I joke about the only reason they are able to stay open is because there is a Little Caesars and Olan Mills available on site. 90% of my visits, I have left upset. But I keep returning because of the good sales, jewelry and layaway, which the local six Wal-Marts don't offer.

I viewed one of the ads on the first day of the sale and went to the store that morning. The item (a non woven basket) was not available. I waited forever as usual for a manager, Mike, to arrive and he tells me to come back on Tue after 1pm. I come back and of course still no items. Another manager, Naomi, comes out, scans it and says, "We will definitely have them in on 1/26/12," so I come back, still no items. I asked if there was a way I could pre-purchase them, she directed me to the in store ordering area and complained she had to leave the store to go get something for Kmart. I sat and made another attempt to order them online, the item was not available, like I informed her the first time. I feel she was letting me know she was leaving, as a subliminal message that meant "don't come looking for me if it doesn't work".

I made a couple more trips to see if they were unloaded from "the truck". A third ad comes out with the sale items this week, even though I was told by Naomi, they haven't received any since before December. On my last attempt, I met Vanessa (store manager) and she seemed nice, like she was actually going to help. She tells me the Sanford store has them and she will call to have them shipped to our Kmart. But when she said "cross your fingers", I knew she wasn't going to help me. In the middle of our conversation, a code was called on the intercom with an ETA of 45mins. While I'm leaving the store, I noticed the employees were actually working and I overheard a few different workers saying a vice president was on the way. Then, I felt she would probably be side tracked and forget. She had my home phone # 910-835-0720, so I gave her some time to call, never did.

I show up to the store the next evening to see if they were shipped. No one seems to wear name tags, so I didn't know her name. I described her. So Mike comes out instead of her, she tells him to tell me there were none available at any stores. So, no big deal, but she could have saved me that 6th trip and called the previous day. I called the Sanford Kmart and spoke with a gentleman named Dale (super nice). He tells me they have 11! And never ship items to Fay store. He says they purchase them and drive to the Fay store, that's CS! So, I asked him to pull 8, and I would bring my rain check there and purchase them.

I have never been to the Sanford store, because it's more than an hour drive. But it was so worth it, because they were so friendly, even the cashier Nancy, went out of her way. I have had so many problems and never made a complaint, mostly because I have a newborn and don't have the time.

So while I'm providing feedback, here are a couple past incidents. I have had to make a trip twice to Kmart because of my mother calling me crying about the customer service. My mom is a jewelry fanatic, and loves the great deals Kmart has. But she is scared to go because one of the girls working jewelry was very rude and on top of that referred to my mom as being fat, the worker was obviously having a bad day. My mother is the calmest, nicest person ever, so I know she wasn't rude to her.

About a month ago, Naomi was at the Jewelry counter, and while my mom waited for 5 minutes (there were no other customers) just so she can listen to Naomi bash Kmart. How professional is that? My mom became upset once again, even the worker there felt bad about it. When I arrived, she and the worker were talking too had already left. But, I know my mom was telling the truth, because I was looking at picture frames and she was on the next isle, still talking about the situation. At that time, I didn't even know what previously occurred at the counter. My mom told me later, because she knows we have had so many problems with their customer service, unlike her, I address the issue. No use in requesting to speak to a manager because I have done that and they are no help.

My personal worst experience was when I put my son's car seat and stroller on layaway, it was lost. My son was born at 2lbs, so when he was released from the hospital 65 days later, I was so thrilled to pick him up. I can't leave a hospital without a car seat. Layaway informs me they can't find it, an hour goes by, and they claim they are still looking. A second hour goes by I request to speak to a manager (a short, small framed, white woman). I am asked to wait, because she was out front smoking! I get the 1-800 # and stand at CS, so they know I'm calling. Boom, all of a sudden they find it, after 2 hours. Imagine how upset I must have been, scared that they would never find it. I would have had to get a refund and purchase one elsewhere, late night, just so that I can pick up my first newborn baby.

There has been many issues, but after wasting $25 in gas, to save $40, ridiculous. These "managers" need some CS training skills and need to be truthful. Now, the Lil' Caesars has excellent CS. A couple workers have been there a while and my grandmother loves the fact they know who we are. They are the only reason I chose a "3". I'm not going to say I will not return, because this store has a lot of memories with me and my family meeting up on the weekends to shop and talk. Vanessa definitely left a bad taste in my mouth. These are our rewards #'s so you can see we do shop here frequently. Mine is ** (Christina **), my mom's is ** (Vickie **) and my Gma is ** (Pat **). I am 29 yr old nurse, who can take a lot of crap, but it's starting to become a bit much. My mother and Gma have more stories than I do. I wonder why this is the only store this always happens at!

I have seen a helmet on sale for $12. When I got to the register, the price was $25. I went and took a photo that showed the advertised price. The assistant told me she will still need to call someone to double check. I was very embarrassed about this. The assistant got off the phone and advised me they had made a mistake and did not honor the price. I still have the photo as proof.

I purchased $94 worth of merchandise in December, most of it for Christmas. I received a "gift" card worth $5. When I had to return a pair of slippers that were the wrong size, I received a refund of $7.85 for the $7.99 purchase price. I then had to return a pair of pajamas that cost me $14.99. My refund was $14.74. Both returns were done with the original receipt and during the correct time frame.

This time I caught the discrepancy while I was standing at the register. I asked why there was a difference in price. The clerk told me that it was due to the fact that I had received a gift card and that it came off the price of the purchase. Mind you, I had received the gift card, not a used one, a promotion that your store was doing. The card I got could not be used until later in the month and then had to be used in a week's time.

I don't understand how I can be charged for receiving a "gift" card that I did not use, that was given to me after I made my purchase and had nothing to do with paying for my purchase. Why am I penalized for making a return? You gave me something for spending my money! How in the corporate world is this good business sense? How do you justify not giving me my full refund? I understand that we are talking about less than a dollar in this circumstance. But I can't be the only person that had a return during this promotion that is still going on. How much money have you made off these transactions since December?

I went to Kmart to purchase cold medicine. The product of choice was on the shelf priced for $2.99. At the register, however, the correct price was $7.99. Although this product along with other items were proved they were shelved with the wrong price, the manager would not honor the price but offered to take 10% off. This product was stocked on the shelf with the wrong price. Because it was obvious the store made this mistake, I should had been sold the product for the price of $2.99 that it was listed for. The manager however clearly did not understand the correct position to take when she offered to take off 10% instead of honoring it at the price of $2.99 and she became defensive when I asked why only 10% when it's clearly the store's mistake. In this situation, the customer was right and the manager did not handle the situation as if it was so.

I received a gift purchased at a Southern California Kmart. The TGF flameless candles worked fine except for the pillar candles that required batteries that the purchaser included in the gift. Two 3x3 small pillars and two 3x6 larger pillars. We tried everything, including new batteries, and they just will not make contact. I called the candle company and they said to contact you. The rest of the 22-piece set is fine but the centerpiece of the set is those pillars. I live in an apartment complex that does not allow real candles and these were a blessing for holiday decoration. Please find a way to help me replace these pillars.

I got a calendar from Kmart, and i wasn't pleased when I looked in the calendar. I didn't see anyone with the same comparisons as me. They all appeared white or light skinned. Where are the Naomi Campbell's and the Tyrese's. That's a major problem on all the signs everywhere in the store. You might ask "Why does it have to be about race? " You give me a reason to make it about race.

I have a couple of questions. One, I have been working at store 4332 for around 2 years now. I have been trained to do most of the job titles there. The reason is that there is a store manager, a guy in receiving, and their son is in electronics. My question is: is that possible? I didn't think any family member could work together. Secondly, their son had just recently come back for Christmas break and it seemed like they favored him more hours then me throughout. I have worked there and I told my schedule availability for 3 weeks ahead of time. There is definitely favoritism in this store. Equity and fairness and to obtain hours properly without having favoritism.

My main concern is the lack of choices consumers have when purchasing products. The percentage of products made in America is very slim, and when looking on the package, most are made in (where else) China. As a consumer for over 50 years, I want to be given a choice of America made or elsewhere. Where is our government when it comes to consumer choices? I am annoyed that out of the 4 stores I recently visited to purchase Christmas cards, none had any made here. And we wonder why there are so many people out of work? It is because the government allows these companies to go overseas, to save on labor cost, and all American citizens are paying for it. The only ones to benefit are the CEO's, and the stock holders. I am fed up with all of it. It's always the middle class that has to suffer and pay, for the rich to get richer, and the poor are just victims of government hand-outs.

For 6 weeks now I have been trying to purchase two separate items in the circular multiple times and each time it is I go to purchase. When I get there I am told that they never had itthey don't stock in that store, sold out, no rain checks, flier printed six months in advance so it's wrong. This is ridiculous that I now was not able to get the Christmas presents that people wanted. I called store and corporate and get no where. Shame on you, Kmart. I will never go there again along with Sears because of similar issues. Now I can't get presents because these items supposedly do not exist now. They should find for me now at the advertised price. Why should I and others who asked for these gifts get ** out of it now. Shame on you, Kmart.

I was doing some very late online Christmas shopping. I knew that I was taking a chance to have things delivered by the 24th, but K-Mart said I would receive it between the 22-24th. I did receive one package on the 22nd - with the order placed on the 21st. But on the second package- well I am still waiting for the second shirt. The interesting thing, this shirt was being shipped from a store here in my city. When I called Customer Service on the 23rd, I did stay on the phone with Angie for 25 minutes only to be disconnected. Fortunately she told me from what store the package was to ship, so I called it. Rudely I was told that I was wrong- nothing is shipped from a K-Mart store and I had to come to the store to pick it up once I received my email confirmation. I repeated to her that I received a confirmation email stating that it was being shipped directly to me from a store. The K-Mart clerk told me, "K-Mart does not do that," then hung up.

I called back and managed to get Angie, who told me that the reason why she did not call me back was because K-Mart does not allow out-going calls to customers despite the fact that their system disconnected. I told her what the store told me- so Angie decided to call the store and ask for the store manager. The manager verified that the order had not been processed but they were going to do it that day. (23rd) However, it was not going to be delivered by the date promised.

Five hours later the package was not in the UPS system. K-Mart provided me with a tracking number, which UPS said there was no record for it. When I checked the next day, UPS verified that K-Mart requested a pick up, however it did not take place on that day. UPS was only picking up air and international orders. When I contacted CS again regarding why this package was not picked up on Friday, I was told that UPS information was probably inaccurate because they only updated every 2-3 days and it takes them 6-8 days to deliver. (Now I am being told this when the other portion of the order was shipped and received in 24 hours. The second portion of the order was not addressed until I started making phone calls.

When I levied my complaint in writing, I was told that the case was escalated but it would take 8 days for the investigation to be completed. Well it took two days and K-Mart told me it was my fault and they would refund shipping charges as a courtesy. The investigation stated that K-Mart tells all online customers that it takes 2- 4 days to process an order and 2-4 days to deliver. When I asked why my confirmation stated that all items would arrive by the 24th, I received no response.

I then asked that the remaining portion of the order be canceled; I was told that this could not be done since the package was already shipped. The package has not been shipped- it is still sitting at the K-Mart store. I am told that I can refuse it when it is delivered but of course I will not be home during the day to refuse it. Customer service really does not exist for K-Mart- except for Angie. Everyone else selects limited parts of an email to which to respond. They ignore requests, repeat what they have stated previously, and refuse to answer questions and send email responses which try to sell other items. If I had been told that the packages would not be delivered until the 29th, I would not have ordered, but do not believe K-Mart online. Oh- and when they ship an item (SEARS also) they but Delivered- leaving the customer to believe that an item has been stolen from the home.

I am extremely disappointed in KMart. As a lifelong resident of Illinois, I always like to support local companies, but I will never buy anything form your company again. Last month, I bought $50 worth of goods at your store on Addison Avenue which entitled me to a $5 gift card which was supposed to work the next several days. I went back two days later in which the card was valid and they said that they would not accept it for some reason. I wasted my time and money to drive there. I went again several days ago and they said that the card expired already. What a scam! Good one Kmart.

I am writing to you regarding the experience I had at my local K-mart today, December 17, 2011. I had placed $324.24 worth of merchandise on layaway two weeks ago. Today I went in to the store to pay for and receive the merchandise when a problem occurred. One of the items on layaway the Nintendo DS was not needed, as I was able to purchase it at another store at a substantial savings.

I was told by your store employee that in order to purchase the other items that were on layaway with the Nintendo DS, I would have to purchase the Nintendo DS as well, and then take all of the items to the customer service desk, where I could receive a refund for the Nintendo DS. Not so much a problem, except I did not have $274.24 needed to take all the items off layaway, even the one I did not want.

I explained that to your staff, that I did not have that much money with me and that if we just removed the Nintendo DS, I had the funds to pay for the rest of the items $126.47. Again, I was declined and told to pay $274.24, that this was the store policy. I recommended one of the layaway staff carry the box of merchandise to the customer service desk so I could purchase the other items, I was told no. I had to pay $274.24, including the Nintendo DS, or I will not be able to purchase the other items. I asked for a supervisor and she said, nope, you have to buy it all or nothing. It turned out to be nothing. I was so disgusted by your policies I demanded a refund of the monies I had put down when I originally put the items on layaway. Your staff was happy to do that, with a $15.00 restocking fee. So not only was I treated horribly, I got the pleasure of paying for it too.

I have never seen such despicable customer service. I will never set foot in a Kmart or Sears again. How embarrassing and just days before Christmas! Shame on you!

Normally, my overall Kmart experience is wonderful. This time, however, my experience was over-the-top frustrating and disastrous. When I was a kid fifty-five years ago, my mom took her brood of seven to Boston to shop at Filene's basement and, yes, Kresge's 5 and Dime, and Sears. It was a great adventure two or three times a year. So you see, I've been a customer of retail stores now under the umbrella of Sears Holdings for most of my sixty-two years. I do not easily complain about my shopping experiences. After all, my expectations don't always match the level of service I would like. That's just life. Yesterday, however, I was so upset that I began to blabber and laugh hysterically. I was too upset to cry or rant and rave. I knew it would do no good, the damage had been done.

In early December, I spent an hour or more shopping for gifts for my two grand-children. I knew I had to do it early because everything they really wanted would not be available if I waited too long. Problem was I didn't have the funds at the time. I decided to put over $100 worth of toys on lay-a-way. I explained to the very competent clerk, Francesca, that I would be back in a week or two to pay it off and pick it up.

So yesterday, December 14, 2011, I went to the store for a quick pickup and I planned to get to the post office by the end of the day so I could ship the toys to the other side of the country in the hopes they'd be under my grandson's tree on Christmas morning. Yesterday, I was in the store for over 2 hours waiting for Francesca to find my layaway. I began to panic after an hour. Just thinking about finding two Nerf guns every kid on the planet wanted and were already purchased by their parents by now gave me a headache. Into the second hour, Francesca called the supervisor. She looked around in the back for fifteen minutes or so to no avail. My layaway was "lost". I have no doubt, some incompetent, "entitled" employee hunted through the boxes and found what he or she wanted in mine. Gee, I wonder if she even paid for them.

I got my refund...wow. I ended up finding the Nerf guns along with some Tech Deck accessories, a chess board and some XBox stuff for a 25% mark-up. I wonder if Kmart will help me pay for that. I wonder if Kmart will compensate for my time (over three hours in all). If they do, my opinion of Kmart will be restored to a fun, economical shopping experience. If they don't, I'll make a complaint on every social media I can think of and spread my story wherever I go. Compensation with a Kmart card in the amount of $300 for my time and grief. This includes the e-shopping time needed to replace the items and the additional costs involved. I want an investigation to find who may have "taken" or "lost" my layaway.

Our local Kmart has a Little Caesar's restaurant in it, and when we tried to redeem Little Caesar's gift certificates, we were told they would not be accepted because the restaurant is owned by Kmart. If you are not going to honor the company's gift certificates, why have them in your store, and why advertise their name?

I am very disappointed, and so is my 8-year-old niece for whom these were a birthday present from her uncle in another city.

After waiting 15 minutes in line, the cashier told us she was closing her register and going on break after the lady in front of me. Four people had 1 item. I left and won't be back.

I bought and paid for a 9 ft Xmas tree online and was told we had to go to Bear, DE to pick up. Okay, that was fine. I got there and after waiting in Customer Service Line for approx 1 hr., I was told we had to p/u from layaway. You could not even get to the room where the layaway was; it was so long. Mind you, I'm handicapped, so I went back to Customer Service. And said I didn't want to lay away, I just wanted the tree I bought and paid for but can't get to desk. I was told too bad by customer service counter person. I asked for the manager; he came, and also said I had to wait in layaway line. So not being able to do this, I requested my money to be applied back to my card and was told they couldn't do that. Now over an hour and a half has passed, I am not able to wait in that line and being refused my money back. It is horrible.

Finally after being in the store well over 2-1/2 hours, they sent a young man with my paper work to retrieve the tree. It was one of the most ignorant and frustrating experiences I've had in shopping. If they would have refunded my money I would not even have taken that darn tree!

I purchased an X-Box 360 which I put on layaway on June 17th and finished paying and picked up on Aug.12. My problem is my parents also purchased one for my children for Christmas. I tried to return this in unopened condition and was not allowed to at the K-Mart in Jefferson City. I am a single mom raising two children. Tying up $299 from me would really make it hard to have a nice Christmas. Like I said, this was never opened. It is still in the bag. I did pay for this with my debit card and I do have my receipt.

Is there any way you could see to please refund my money for the holidays or are you the Grinch who stole Christmas? I know this is against your policy but my children's happiness on Christmas is of importance to me. I am a frequent shopper of Kmart and hope to continue to be. If it is possible to return this for a refund I will do so at the Missouri store where I purchased it. Regards, Ms. ***

On or about February 2010, I purchased a six and half foot Martha Stewart snowbird mountain tree. I pulled my tree out to put it up. When I got it out of the plastic and box, my tree is yellow and brown. I'm very disappointed in that I purchased this tree and within a year this happened. For what I paid for this tree I feel I should be compensated due to lack of quality of the tree. I had to go out and purchase another tree this year.

I have a complaint against a worker of Kmart at 2715 Madison Avenue, Indianapolis, IN 46204. While shopping their store yesterday (11/16/11), I asked a salesman if they carried or had any electronic tablets in at the current time. The salesman, Elias, stated, "Yes, we have one in the glass case." I asked to see this item and he informed me it would be just a minute. I said sure as I could see he was taping up something at one of the flat screen televisions. I waited and waited and all I could hear was the tape ripping from the dispenser. I do understand he was busy, but my time is valuable such as his. So I walked over to look at a kid's scooter which was on the other aisle of the electronics section. When I found what I wanted, I grabbed it and ran back to the electronics glass display case.

I first walked back to the TVs (did not see him, looked all over in that section, even called our hello) and went to the display case to look for the item. I made a ding-ding sound several times, but still no Elias. As I am standing, another salesman came along to clock. I did not know he worked in electronics, so I said, "Oh, you must be clocking in." He stated yes and walked to the back of that section, it was then I realized he must work in Electronics. Well, my thought was why didn't he ask if I needed help, or if I was being helped? So I walked to the layaway section and found a gentleman standing behind the register and asked him if he could call someone to layaway. He never opened his mouth to me. He, however, stated a customer needs assistance in layaway, customer needs assistance in layaway. I thanked him and he still never spoke.

My thought was, he must be mute to blacks. I then returned back to layaway and still no one ever showed. I then went to the customer service desk and asked for the manager over Electronics. A nice lady by the name of Samantha stated that she could not give me that information, so I then asked for corporate phone number. She politely asked if she could assist as she was the supervisor over the front end cashiers. I did not go into detail with her about what had just happened as I had wasted enough time. She gave me the phone number to corporate 866-562-7848. The store manager's name Tom ** and her name. I thanked her and left.

Kmart is one of my favorite stores and I shop at all of them. This is the worst experience I have ever had. If it was not for the customers, the employees would not be needed. The customer service skills may need some improvement in those 2 departments. I will never go back to this store as I was very offended.

Today, my daughter who is two years old went into the employee only spot of the jewelery section at the Sidney, NY Kmart and the lady that worked in there was very rude to my daughter about getting her out from there by yelling at her and grabbed her by the hood of her coat to swing her around to get her out. Very uncalled for! I mean really she's only two. I went up to her as I was grabbing my daughter that she could of had been more polite considering she was only 2 years old. Then she turned around and said, "I didn't touch her!" But she did. She grabbed her by the hood of her coat. Sorry, that's touching her. I took her out very ticked. I did not get her name.

Some other lady saw it and she went and said something to the people at the main counter that she yelled at my daughter witch was uncalled for. I'm very upset! I could have reported it but I didn't. I just will not go there again. I just hope she gets fired so this will not happen to somebody else. I just wanted to complain so some of the other employees there will know that I was not happy with their employee from the jewelery department. She was very rude to my daughter. Thank you.

On "Cyber Monday", I ordered 2 pairs of insulated snow pants that were marked down to $12.49. I received an email today stating that the items were not available due to it being sold out. I was then directed to call an 800 number to have someone help me find something comparable. The lady I spoke to seemed to not know what she was talking about and offered to sell me snow pants that were cheap crap. I was on the internet while talking to her and the snow pants I wanted are still listed. I asked why and was told that it takes awhile to remove an item from the website. I don't think so. As a result, not only do I not have snow pants for my kids, I spent at least 2 hours online looking for some. I can't find any that I can afford, so I have to go out to stores to see what they have. Thanks a lot Kmart! My credit card better not be charged for this.

On Tuesday, November 22, 2011, I attempted to place a lay-a-way online around 7:00 (ish) pm. I called customer service to guide me in doing the order correctly. The representative guided me on the phone as I was trying to complete the lay-a-way online. As we were doing the lay-a-way procedure, I mentioned to her that I was in the store in Charlotte, NC (28208) earlier that day to make a lay-a-way. I told her they did not have both pairs of shoes for me to do the lay-a-way and to reap the benefits of the sale (buy one get one half). So, the clerk at the store suggested that I do a lay-a-way online to get both shoes at the sale price.

While proceeding with the lay-a-way, I advised her that I needed both pairs of shoes because they were Christmas gifts. I stressed to her I needed this as a lay-a-way and not a purchase (because I only had limited funds on my credit card). She insisted that she was guiding me correctly with making the order a lay-a-way. Well, needless to say, at the end of the order she did not know what she was doing and made the order a purchase and not a lay-away! She instantly became apologetic and at this time I was so angry that I finally told her that I will follow-up with this order tomorrow, after receiving the emails that she said I would receive from purchasing the order online. I knew if I had remained on the phone with her I would've become irate because I was very upset. You will know the exact representative I am speaking about from checking the id number on the receipt of this sell.

Now, on November 23, 2011, I called to question what took place with my order (conf # ** - Herman open-toe red bootie, 8 1/2m and Sofia over-the-knee - Tower boot, 8m) after receiving the Kmart emails. I was updated by another representative that my whole order was cancelled. Now, I was irate at this time! I explained to the representative the situation mentioned above and she was very apologetic. I did not take it out on her because she did not create the issue I was currently faced to deal with. I explained to her that the order could not have been completely cancelled because I have a purchase on my credit card from Kmart Online. She kept reinforcing to me that nothing was charged on my card. I then sarcastically advised this representative that I am making up this whole situation! I said, "Ma'am, I called my credit card company and they did advise me there was a purchase on my card for Kmart Online for $16.07." So, something was applied to my card. She could not explain anything to me! So, I got irate and hung up the phone.

On November 26, 2011, I called back again and spoke with another representative regarding my conf # **. I explained to her the same situation mentioned above. She explained to me again that my order was cancelled and that a refund of $16.07 would be sent to me within 5 business days. She was apologetic for what had taken place initially. She said that I could not place a new order because both shoes were out of stock, which is why I was receiving a refund. I advised her that when I initially tried making this order (lay-a-way), both shoes where available. But due to the error of the initial representative, I am out of two gifts and two pairs of shoes!

I really need these shoes and it seems as I if will not be getting them. I would like to come to a resolution that will make me happy and continue to keep me shopping at Kmart. I really hope we can locate the shoes. If not, I would like a discount on the current lay-a-way I have at the Charlotte, NC store on Freedom Dr., 28208. Please, make every effort with trying to locate the shoes because they are both at a great price! Thank you for your effort in trying to correct this matter.

I was shopping Kmart Cyber Monday Sale and had difficulties with the sale items and pricing. Once the items were in my shopping cart, they were full price and not the listed price for the cyber sale. When I contacted customer service, they tried to tell me that this is what it shows in the cart. After further issues, I did attempt to submit my order. My order did not go through on Kmart's end and they claim to have no verification of this order. However, the payment for the order does show on my credit card account. I have spoken to several different operators on the phone in regards to this issue through their customer complaint line and I have received the same answer from each and every operator, "We cannot find your order!"

This is not an acceptable answer since they did already access my credit card. They also say to wait a few days to see if the charges go away. Really? One operator had the nerve to try to get me to place a new order through her assuring me that her order would go through. So instead of one charge I would be paying two. These customer service agents have no clue what they are doing and have limited access to Kmart's purchase data base. This I could tell when they cannot even look up transaction ID numbers. This is a complete scam and Kmart has lost all recognition of their consumers. Have they forgotten that without their shoppers they have no business?

On the website, item listed at $59.99 retail on sale for $29.99. I ordered item. At checkout price was full retail of $59.99. The website would not honor it's own advertisement. I wrote to K-mart and their reply was:

"...I understand that you see the price difference when the item is added to the cart. Be advised that the actual price of the item is once it is added to the cart.."

Seems like a bait and switch scam. I would not pay the price at checkout. So I declined to order. I will have to shop elsewhere and pay more or same or similar item. I'm disappointed at K-Mart's response.

On the 25th of November, I went to purchase a few items at my local Kmart. Every time I purchase anything at this store in Braintree Mass. The item no matter what it has been has always rung up wrong at the register?! So, after standing in one line to make my purchase I am told to go stand in another line at customer service to have the problem fixed!

Are you kidding me Kmart. Try training your people to fix the problem at the register without having to stand in two lines! When I told the girl at the Customer Service register that this happens to me all the time. She said to me and I repeated (that's the Kmart way). Well, it won't be my way anymore. I worked for Sears for many years, and I have to wonder if there happy they ever got involved with you folks.

I went to pick up the layaway. It was for 8 items but I no longer needed two items on this. So I had to pay for all, then return the two items at customer service desk. Tthe young man told us he would meet us there in two minutes. We waited and waited. Finally, I asked the lady at the desk to call layaway. Now, I'm a little upset and understand they are busy. So now the manager comes over, I explain and he takes my receipt and starts to walk away. "Oh, no," I say," not with my receipt (now mind you, this is over $300 layaway and that's my only proof we paid this)." His comment was "oh, like I'm going to do something". Well I say, "I don't know you. And that's my only proof."

Now, he starts being rude. I asked him,"Are you the manager?" "Yes, I am," he states. I say, "and you're talking to me this way.." He.say, "Well, you can't go in storage room." I know this but I can wait near door. He keeps being rude while we are walking so I said, "keep talking to me this way, I will cancel this." He says, "Go ahead, I don't care and you lose 10 dollars." I said, "Is that right? Keep going and I will never shop here again." He say, "I don't care." He obviously doesn't care about too much. You do not talk to people this way and being the day after thanksgiving, it was a busy place. There's more but I want to file a complaint against this man & Kmart. All this took place at Kmart in Brockton ma. Rt28.

(Store #3352) I made a purchase of $364.19 for Christmas, at Kmart this morning. My order was all rung up. I swiped my card, and the register went down. The machine would not come back up. I ended up at customer service, where Ashley rang up everything again, and I completed the purchase. Along with the fact that there was a trainee at the first register, who was slow (expectedly so), and the time it took to re-ring the purchases.

I was there for over an hour, just checking out. I got home and checked my checking account, and the purchase amount of $364.19 had been deducted from my account twice. I called the store and was told that the person who could help me, would be in at 1:00, and would call me right away. It's now almost 1:30.

I need this money in my account to pay my bills! Kmart has left me in a very bad situation. For what? Shopping at your store? The only one who said so much as an I'm sorry, was the trainee. I was very understanding, until I saw my checking account.

On 11/16/2011, I purchased a pay as you go cell phone for $39.99. That same night, I went back to the store to return the phone, and I had the receipt. The clerk at the customer service counter took the phone and started to look it over and said, "Why are you returning it?" I told her I changed my mind when I saw how texting would be completed on it. She then said, "Phones are not returnable!" I told her it is not posted anywhere by the phones, not on the receipt either. She said it's a store policy! Again I said, "Since when?" And she would not answer me. She also would not give me the phone back. So now Kmart has the phone and my money, a complete rip-off.

At your store 3696, while waiting in line to check out, your cashier (Cherie) was very slow at getting customers checked out. Only two registers were open at the time with 3 to 4 customers in each line waiting. Cherie would talk to each customer in great length about non-business talk and would stop working to talk. When finally it came my turn, she scanned my item and the card scan display had some kind of a survey on it. I asked her three times "what this was on the screen" and got no response from her. She wasn't looking at me and her mind seemed to be somewhere else, not doing her job. This is common for this store. I've talked to many other people who shop at this store and I found the same complaint.

This store 3696 is 4 or 5 blocks away from my house. I prefer to go to a W-mart store 4 miles away instead. The main reason is because of the slow customer service at this store. Would you please contact me via e-mail for your response.

I'd like to start by saying that I've been shopping at this same Kmart since I was 8 years old and moved to the area. Now at 22, I'm not planning to step foot in one of these stores ever again. On Halloween night at about 7 pm, I go after work to buy some wings and hair dye for my 8 year old niece. I spent about 50 dollars and went home to see that she already had the wings so today 11/2.

I went in before work to return it. Before even saying good morning, a woman by the name of Lily tells me my last day to do a Halloween return is on 10/31. I asked to speak to a manager since the receipt said I had 90 days to do any returns and no where did it state what Lily had said. After 10 mins, Ulises, the manager didn't bother to come talk to me. Jenny, another manager, was reached on the phone and said they would do the return. Another employee who had been there the whole time and had her name badge turned so I couldn't see her name rudely told me this would be the only time they'd do an exception. Again I asked her where in the receipt did it say I couldn't return it and she said read the back very rudely again. I told her I had and gave her the receipt so she could read it, she couldn't find it. She then pointed up to where the return policy is and she couldn't find anything about it. Then she went on to tell me that this had been going on for years. Well its the first time I return something so I wouldn't know. Lily tried to get me to go to the floor to get an item and verify. I don't work for Kmart, if she needed to verify something she could go and after I told her that she went. After she did my return, more than half hour. After I got there she apologized for the inconvenience.

Kmart in San Ysidro sucks! The employees are rude and the managers never bother to deal with costumers that have no need to go through this like me!

I bought additional dog food, Kibbles & Bits. I grabbed the bag and sale price was $9.99, but it rang up $14.99. I pointed it out to the cashier and she could not void it. She sent me to the refund line. After 10 minutes in the regular line and 15 minutes in the refund line, the security associate tells me to go in a shorter line, which I did. Five minutes there, and the girl said, "No, you have to go to the refund line," so I went back.

Now, I'm angry. I have been checked out for half an hour and can't seem to get a refund for the dog food with a price that is not set right, because when I finally get to the front of the refund line, the correct bag of dog food rings up $14.99! They can't figure out how to give me the difference of $14.99 and $9.99. I said, "Can't you just refund me the $14.99 and then ring me up the other dog food so I can get out of here? Now, the lead cashier comes and still can't get the register to do whatever it is that they want it to do. I spent 1 hour in that store after I checked out and you would have thought that they would have offered me at the very least something for the huge inconvenience that I endured due to the cashier not being able to figure out how to void the transaction!

The store was an absolute mess. Had to use a wheel chair for my elderly aunt. The wheel chair was in such bad shape that I consider it a danger. There was merchandise all over the floor in piles. I need to help my aunt try on clothes and I actually had to move product and rails to get the chair to the fitting room. The fitting room was so cluttered, the wheelchair would not go into it. After moving piles of clothing, I used a small fitting room. It was impossible to get to the handicap room. When we were ready to leave the store there was one cashier working. There was a line of at least six people waiting. The cashier was efficient but not friendly, probably due to the fact that she had no help.

In September, I purchased a pair of shoes at our local Kmart store in Thief River Falls, MN to wear to work. A little over a week later, a metal piece came out of one of the shoes and both shoes had rips in the bottom of the shoes causing my feet to get wet.

I brought my original receipt and shoes in the original box back to Kmart and there were 2 very rude customer service ladies working, and refused to offer me a refund or exchange because the shoes had been worn. I only was able to wear them a week! My family and I have always been loyal customers of Kmart and this is the treatment we get. What a joke. We will no longer shop at Kmart and spread our negative experience with all of our friends and relatives if we do not get a refund or a store credit.

I befriended HerbaShine Haircolor on FB, and I won a coupon for a free box. They mailed me a secured coupon--it had an scratch off on the back for retailers to scratch off and see logo. But this was not a computer-printed coupon. K-mart security said it is was not legitimate, saying "coupons aren't for free items." What?

I took back the printed copy of the website that advertised the free giveaway and pointed out the security on the back of the coupon. K-mart security still said it is not a real coupon.

It was a horrible customer service. I will never shop at K-mart again.

I went shopping to pick up item that were advertised in the weekly ad. I purchased 25 items. Out of those items, I was over charged on 8 of them. On all 8 items that I was over charged, they were on the end-cap with signs. I selected the merchandise I wanted. I checked out. The total seemed high to me, so I checked the receipt. When I found the errors, I talked to the clerk at the desk about what had happened and how I was overcharged. She said that I needed to look at the sign more carefully. The signs clearly say what is on sale. The examples of items that I was overcharged on are as follows: (1) Scott Toilet Tissue 2 for $11.00. The ad says 8 pk or 12 pk extra soft. I selected 2-12 pk of regular. They rang up at $9.99 each. It was on the end cap with a sign that said 2 for $11. (2) Coke Products 4 for $10.00. I selected 2 -12 pk of Canada Dry Ginger Ale. They rang up at $4.69 each and two 6 -12 pk of Diet Coke rang up $6.67 for 2

All were on the end cap with a sign that said 4 for $10. The clerk at the desk clearly knew that the toilet tissue was on the end cap, for her to state that I needed to read the signs more carefully. I then talked to the manager on duty. He apologized, telling me that error happen all the time. I stated that I was in the retail in the past and we had to check prices prior to putting up a sign. I also stated that the store was misleading consumers by placing similar non-sale items on the same end cap with the sale items. He seemed not to care.

I think that this store is clearly trying to mislead consumers. They are doing this by putting similar merchandise to the sale merchandise (the wrong merchandise) on the end cap or under a sale sign that has large lettering with what is on sale and tiny little print with what is included in the sale. The town of Southbury has a large retirement population. I feel that they are clearly trying to take advantage of senior citizens population. In addition, the Connecticut State Law states that if food items ring up wrong, the consumer gets the items for free. I was not offered this at any time.

This store offers a service with Western Union, which they cannot provide. I have tried using this service numerous times and this location always tell me that the system is down. This has been going on since last year. At one point, an employee told me that she can send but not receive; another employee said that due to fraudulent activity. They were not allowing me to use the service.

I use Western Union quite frequently and don't have transportation to go to different location. Today, I walked to this location in the rain and was denied service once again. The clerk said that the system is down. I asked for a manager's help, a lady named Nuvia said that she tried but the system was down. I contacted Western Union from the store and they said that the system is not down. I handed the phone to the Kmart manager and she got back telling me that they would fix the problem but would take a long time to fix it, she asked me to leave and come back in a different time. I told her that I would wait and see if it would be back.

They say that they could not help me because they needed a password. I asked for a corporate number and no one was able to provide me one. I asked Kyle if he was a manager and he said no. I told him that I need to speak to a manager. He told Gary, "You need to come here, we have one pissed off customer," this is inappropriate. I told him that I am very pissed off. He threatened to call security because I was aggressive and the cameras can prove it. I am called the Corporate and talked to Nuvia, she now told me that they can help me after a long period of time and being humiliated.

I purchased a "Disney Dress Up Trunk" ($29.99, order #**) through the Sears website. When I received it, the content of the box was a "Diego the Explorer Truck" ($18.99). I called the customer service phone on the invoice, which had a Kmart logo. I spoke with the representative Brenda, who told me it happens often. I asked her if she can track who packed the box because this should not be happening and all boxes should be tracked since this posed an inconvenience for the customer. She said it would not be a problem, to return it at any store. I asked her which one since I purchased the product through Sears but got billed through Kmart. She said either store would be fine. I also mentioned to her that it was not the same product and I still wanted the "Disney Dress Up Trunk". She said that for my inconvenience, she would not charge me shipping and handling, and give me an additional 10% off for the reorder. I decided to order the product again online, through her, and return the error shipment in person at a store.

When I arrived at the Sears store, the manager said they do not handle Kmart. So I drove to the Big Kmart store #9418 in Rosedale, NY (516) 295-4186. I waited an hour before being attended. The girl behind the counter would not believe that the content of the box was not what I had ordered. I asked to speak with the manager for whom I waited another 30 minutes. After discussing it with the manager and explaining to her that I got the wrong item and wanted a full refund, she was hesitant until I further explained to her that I had already reordered the item (order #**) I wanted and that she could check the order number herself. She reluctantly gave me the refund and thought to my relief, I did not have to deal with this again.

Today, I checked my Chase Visa bank account only to see if the refund had been entered and to my surprise, I only have the second Sears order for $40.00 pending (I did not get 10% off nor shipping and handling off as promised) and there was no refund posted. In the end, I have neither product, or at least hope the one I wanted is on the way for which I paid twice, totaling $80.00 for something that should have cost me $29.99. I don't know what else to do other than to write you a letter of complaint and send it to the Better Business Bureau in the hopes that this gets resolved and does not waste any more of my time or that of others. I plan to let the company know that I am canceling both my Sears charge account and any further business I may have with Kmart, but still wish to have this matter resolved and my money back. To this date, I have not been refunded nor received a reply from Imran ** from Sears.

I would like to file a formal complaint against Kmart for the erroneous termination reason in my employment file. On 9/28, I was filing out an application online for a part-time work at Kmart; however, the system would not allow me to complete the application. I received a message stating that I was terminated at the Kmart store and was advised to contact Kmart Human Resource Department. I contacted and spoke to an HR representative and was told that I was terminated on April 8, 2003 for misconduct. I informed the representative that I was never terminated or fired at Super Kmart. I informed her that I worked at the Super Kmart store until it closed due to Kmart filing chapter 11 bankruptcy. In addition, I was told to provide proof that I was never terminated. I informed her that I did not keep or have any paperwork from Kmart as the job was only part-time. However, I took her advice and looked for papers on the Kmart job during that period of time.

I did some research on the date that the representative told me when I was terminated. According to the information on the Internet, I discovered that the termination date recorded in my employment file was approximately the date the Super Kmart closed. On 1/14/2003, Kmart Corp. announced that it will close 326 stores in 44 states and Puerto Rico as part of its restructuring under Chapter 11 bankruptcy. I worked until the last merchandise was sold in the store. The Liquidators took control of the store approximately in March of 2003; and from that time until the store actually closed, there was no manager from Kmart managing the store.

I consider this to be nothing short of character assassination. I was an outstanding employee at Kmart. I worked full time with state of California and maintained the part-time position with Kmart for approximately four years. I am a retired Sergeant Major with the United States Marine Corp with an outstanding work ethic in both the military and civilian arenas. I have never been terminated from any job due to misconduct or any type of behavioral issue. While working at the Super Kmart, I had many opportunities to move to other departments in the store but never moved because I was told that I was a very good customer representative. I hope that Kmart corrects this mistake because first of all, it is erroneous and untrue and secondly, it hinders me from being able to get other employment. Your assistance is greatly appreciated.

I always order for my grandson on-line from Kmart. In a recent order, I received the Gotcha t-shirt which I ordered but not the Husky shorts. Kmart on-line keeps saying the shorts were delivered but they were not. I did however receive the shirt. I have called customer service only for them to tell me they were delivered. I am getting nowhere and I just want the shorts I paid for. Thank you

I went to Kmart and they had an item advertised at a certain price. When I went to check out, they tried to charge me a different price, a higher price. I tried to get the items at the advertised price but the manager didn't want to give me the item at the advertised price and then he took the price tags off right away.

Also, once they had an item with advertised price in their ad and when I went to buy the item, they didn't have it in the store; so they didn't give me a rain check nor a similar item at the advertised price, although I asked for it.

I bought 32-inch TV from Kmart in Jan '11. It is now Aug '11. I should have known better 4 months after the TV did not turn on. I see in these complaints that it is common. Never before have I purchased such an off brand TV quality. But it was only $325, so I thought I would try it. Once it stopped working, I called the 800 #. They told me to drive 20 minutes to go get it fixed. It was four months ago, and I never went there. It was too much of a hassle for me to load, drive, unload, go in and wait to see if it could even be fixed. So, I never went. I called back tonight at 800 # and there was nothing they could do. Dezy informed me "it's only a 32-inch". She said I only had one month from my first phone call to get it repaired. Since I didn't, I'm so great. It is a terrific customer service. It's the worst purchase ever. It's a rip-off.

I ordered a "Huffy Lowdown Old School Chopper" from Kmart 2 days ago. I got an order confirmation number and a delivery date of 8/8/2011 to 8/10/2011 for the item. I called Kmart to verify that my order was processed and will be shipped on the date given. I got a confirmation from the Kmart representative that the order was processed and I will receive the item on the approximated dates.

Today 4/3/2011, I received an email from Kmart saying "We are sorry, we are unable to fulfill your order because the items are no longer available. Your account has been promptly credited back. We hope you will forgive us and give us another chance to meet your needs. Our Personal Shoppers are ready to assist you in finding a comparable product and replacing your order. They can be reached at 1-800-290-8390."

Kmart had also pulled the item off the Kmart website. The bike was advertised for $15.99 with a shipping charge of $4.99. I don't know why Kmart will not honor the order. This is false advertising. Kmart should honor the sale and send me the bike, I had a confirmed order. Kmart's reputation for quality and service is getting from bad to worse. The representative from Kmart was nice but I couldn't be upset with him because he cannot produce an item which Kmart refused to ship to their customers.

Cathy in Georgia

The car seat strap would automatically tighten up by itself and gets twisted. The base of the car seat wouldn't tighten up; so it resulted to it being really loose. The base is warped.

The first baby swing, the motor locked up and wouldn't swing. The second baby swing would swing really slow-- when it was on the highest speed. The batteries were switched four times to see if that was the problem, but it wasn't. Once the baby was out of the swing, it would go fast, but as soon as the baby would be put back in the swing it would swing slow. She only weighs eleven pounds; so, it should be swinging fast especially when it's on the highest speed. Both swings were brand new and ended up coming out of the box with these problems.

I went to buy hotwheels like i always do 3 times a week,when i went to the pegs of hotwheels there was none.One guy comes in and says whats going on to one of the employess,the employee tells him that he has all the good stuff downstairs.When i ask him can i get some of the good cars also he tell me he dont know what im talking about.

On July 20, 2011, at 8:30am, I went into the local KMart. The store was in disarray! Clothing had not been folded the previous evening nor had the curtains, towels and curtains been folded or hung. The lingerie department was a shamble as was the food department. The toys were scattered about as well as the housewares department. Does the Manager not care about the look of his store? The floors had not been properly cared for either. There were so few employees that I could find no department help at all. If KMart plans to stay in business in our area, at least they should make the store pleasant to visit and provide kind and courteous employees. I left without any purchases as I was so disgusted with the disarray.

A folded shirt by size and color coordinated racks would be very helpful. People with disabilities would have a difficult time shopping in our local store. The aisles are jam-packed with empty cartons and are very narrow. Wheelchairs, buggies and electric scooters have difficulty maneuvering about. It looks like it's time for an overhaul!

I put a layaway for about 167 and some change and gave them a deposit of 27 and the change. I was supposed to go back in two weeks and pay but during that time, I moved and forgot about it. I suddenly remembered it and decided to just take it out and pay off the balance but I knew that it might not be there anymore because it was overdue. They used to give courtesy calls to remind you and I had kept the same phone number when I moved but I didn't receive a call so I assumed it was still valid.

When I went to layaway, they told me it was returned so I said it was okay and I would go and get the items off the shelf. I assumed I would get back my deposit except for the initial five dollars. But they also charged me an extra 10 so I got back 12 and change from my initial deposit of 27 and change. I think that was very unfair considering it didn't take them an hour to replace the product from my layaway back on shelves and they definitely do not pay their employees more than 10 an hour. I don't think it is lawful to charge two fees for the same transaction.

I need to make an initial note: Kmart charges you $25 to make a complaint online! I went there, filled out everything and it said if you want to submit, you must pay $25. It said, "Kmart, Sears" and other stores but it was like Kmart has hired an outside firm to take complaints and they charge you. No wonder they say, "We don't get complaints!"

So mine is this: I went to buy their last Xbox. The employee was super nice and could not figure out why it would not ring up. She called up a manager (older woman who was clearly bitter and liked to humiliate the young girl in front of me). She said, "We cannot sell it to you because it is not on ad yet. It will be on sale next week." I said I would pay full price, no issue with that, but she said she would NOT sell to me because it had to be in the ad somewhere. She then went on to say someone would be getting in trouble for putting it on the shelf.

The management at this Kmart is super bad to the employees who are always eager to help and please. I am shocked that their morale stays high with these types of supervisors. I once had a horrid time finding help and finally found a person on the floor stocking or something similar. She helped me only to get reamed by a manager who asked why she was not done 'with the department she was in'. I thought this employee looked embarrassed and ready to cry. I have seen other things as well...they boss around but do not contribute themselves (someone was already doing something once and was told to leave that to do something else that the managers could have taken care of themselves in a flash but were too lazy to do). Some power-tripping going on in this store.

Kmart needs to make a place for customers to make complaints without charging them to have a voice about their stores as well. I won't shop there again (and I spend no less than 15,000 per year on equipment and supplies needed for my home and business each year). I have tried to remain loyal but now I know why everyone goes to Wal-Mart. Shame on you Kmart for having such bad management and for charging people to voice concerns!

I went and got Kmart's brand of pullups. I have used them for a while and always liked them. I saw that the design of these diapers was different but thought nothing of it. I put the new pullups on my twins and five minutes later, one started screaming and crying. We take the diaper off and his skin was bright red and swollen. I put different diapers on both twins and put on A+D ointment.

Fast forward to this morning and I had two babies with open sores on their bottoms that are bleeding. I had to go get meds and was told it was a chemical burn or a severe allergic reaction to something new in the pullups.

I placed an order online with K-Mart. About 5 minutes later, I realized I ordered the wrong item. I could not cancel the item. They told me that I have to refuse the package when delivered or return it physically to the store. The item was a swimming pool weighing around 200 lbs.!

I wanted to return 2 items that my daughter had bought while home from Florida. She flew back to FL and I told her I would return them for her. After making a special trip and my sister to drive me there I was refused a price amt. that I would receive for the items. My daughter had told me what she paid for them. I was willing to give them all her information, however, they wanted a drivers license. While lots of people do not have a license or drive, since I could not provide that they would not give me credit for the products. I did present my check card and my NYS Notary license. They said the system software would not accept and process a refund for me. I ended up leaving very upset with the merchandise.

The cashier Pam I had to demand for her to call the manager up she did not appear she could do anything on her own. I had to actually tell her to call the manager.

Then I asked for the phone number she tried to lie and say there was none. I said there must be again I had to tell her to call the mgr. back up to get a phone number. Then she gave me the wrong number, because I went outside the store and tried to call the number she gave. So then I went right back in and told her it was the wrong number. She then looked on the computer, while 2 other cashier peered over her shoulder, This wasted more of my time! I felt so threaten by that mgr. I still did not receive a refund the amt. was $9.09 for a towel and $3.99 for a hat plus tax.

I purchased clothing for a resident I take care of. I saw the 50% off sign and bought all the shirts off that shelf. When I went to get rung out nothing came up right. The girl sent me to customer service. They started the process to refund the difference, then another worker showed up almost twenty minutes later and stated that the price was right. I was on a time restraint so I didn't have time to return the whole order so I left and call corporate office to file a complaint.

I was informed that if the sign was a mistake then Kmart doesn't have to honor the price. I forgot to say that the items bought from the rack infront of the registers said 50% off as well and didn't ring up right but they refunded that. I have nothing to gain as this is for my resident; it's their money that was stolen by Kmart.

I plan on telling everyone: do not shop at Kmart as I plan on returning every item, getting the money back and working with a reputable store. Never again will Kmart see my business. Walmart is only a mile up the road. Goodbye to a worthless store. Hopefully with their practice, they will be forced to close!

My husband purchased a pair of 10 kt. Gold hoop earrings for me for Christmas.The purchase was made on 12/18/2011. We were very happy with the look and the style of the earrings. The sad things was, the earrings would break after wearing them for a couple of weeks. I really wanted to keep the earrings so we returned the earrings for a new pair. The only problem was we returned them four different times only to receive a new but poorly made product. I returned this product only because I wanted to find a pair that would suit my needs. My needs were to have the earrings I wanted without them breaking. I could have received the money at anytime but I did not want to do that. Now after returning the earrings back after four times, I can not find the receipt.

I understand the no receipt no return policy a little, but I was thinking since I had my rewards card they could pull up my purchase and I also purchased a warranty for my earrings. Well when I tried tried to pull up my receipt online there was no record of my purchase. After trying several times I decided to call customer service to see if they could pull it up that way. The lady that I spoke with said the only record she say was for 2.25. How am I supposed to have a good report about a company who does not take care of their customers and take care of problems that may occur with the products that they sell. I could see if I was asking for the money I just wanted the product that suit my needs. I also went into the store and a young lady told me without that receipt they could not do anything. Now I am stuck with one good earring and a broken earring with no money back. I also pulled up our credit card receipt so I will make one final attempt to see if they will resolve this issues for me. If not, I will never buy from this company again and I will tell all my friends about my bad experience. Thanks.

I went into the store to get a layaway out. I had paid $20 down, and the balance was approx. $161. Then I left. There was no one in that department to help me. So I walked up the floor to ask a lady in electronics to call someone. She announced over the intercom that assistance was needed in layaway. No one showed up. I waited and waited. I again walked up the floor and made the lady in electronics know that no one had responded to the call. She called over the intercom a second time. I waited and waited and waited.

Finally, I saw two sales people approaching the area. I was standing at the counter. When one of the ladies got to the front of the counter, she said (very rudely), "Excuse me." I moved over although she had plenty of room to get by me. She walked slowly through the door to layaway. It took her forever to get out to the desk to assist me. Then she said, "You wanna get a layaway out?" I told her I did and handed her my ticket. She punched something into the computer and turned to me and said, "Your layaway has been returned to stock." I asked her why because my sales receipt said I had until 2/21 to pick it up and I was there on 2/18. She said, "You were supposed to pay on it every two weeks." I told her that I was under the impression that as long as I got it out before the deadline, that would be fine. She told me no and that I was supposed to pay every two weeks or they put it back in stock. I told her that it's fine and to just give me my money back and I'll go out on the floor and purchase it again. She said, "You just get $5 back." I said, "From $20 that I paid down, I only get $5 back. Why is that?" She thumped her finger backwards in a snappy motion to a sign on the wall. It read: $10.00 cancellation fee and $5 restocking fee. I told her I didn't cancel it; they did.

She proceeded to call someone else to the layaway. Her name was Jennifer, and I'm guessing she was some sort of department manager. The girl told her I wanted to know why I could not get my money back, and she in turn told me about the fees. I told her I didn't cancel it, and she said, "When you didn't pay each 2 weeks, we cancelled it, and it's our store policy." I told the girl to give me my $5 back. Then Jennifer walked off. The girl reached in the cash drawer and gave me my $5 back.

I started to walk away, and she said very sarcastically, "Don't you want your receipt?" The tone of her voice and the fact of how rude she was to me, I answered, "No." As I turned to walk away, she started to laugh with the other sales clerk and said where I could hear her, "Thank you too." This was very sarcastic and demeaning. I asked where the manager was, and she said the manager was not there, but I could speak to the assistant manager. I told her I would prefer to talk with the manager.

I have shopped in Kmart stores for quite a while. I've spent lots of money with them but never have I been treated in such a disrespectful manner. I still went and purchased one of the items they had returned to stock, but I would not have if it had not been that I bought them for my mother. I have noticed several times now when shopping in Kmart that the clerks are rude and not helpful. I really was humiliated. It is sales people like this who make a customer never want to walk back through their doors.

I also feel there was prejudice involved. I am white, and all the people I had to deal with were black. I understand the manager is black, and everyone I saw was black. I want to know how that is equal opportunity employment. I do not prejudice, but when I am treated like I was treated and see all blacks in management and all sales people, something is wrong with the picture. The manager is hiring friends and isn't abiding by the equal employment law.

While shopping at said Kmart I was humiliated based on the fact that I am a new "rewards" member and failed to notice you could only use 5 coupons for the current $25 off promotion. I had too many. I tried to be compliant and asked the cashier to ring it as two orders. When management realized that after meeting the $25 requirement and taking the coupons, my order would have been free! Instead I was overcharged $14. I was calm, polite, and apologetic until they refused to deal with it at the customer service center! Did I mention that I asked the policies ahead of time since I was being checked out at Little Caesars? I was leery.

I was humiliated as a huge line formed behind me and the manager belittled me. I have extreme social anxiety and currently taking medicine for this. The way I see it, Kmart owes me an apology and a refund. I had a massive panic attack leaving the store, too. I had an awesome day. Thank you, Kmart!

I was injured at Kmart and asked for an injury report to be filed as I was bleeding. He very rudely said, "No, I can give you a band-aid". I again said I would like a injury report done as it was done on a piece of rusty metal and I am not sure when I had my last tetanus shot. Kmart can not use this kind of kick in the eye. This not the first time that he has been rude to customers. He is also very rude and belittles employees on the sales floor and with others around, and they can hear what he is saying. This can not be allowed to happen anymore. Thank you.

On Dec. 16, I bought a B & D portable range for $21.99. Yesterday, Jan. 26, it stopped working. On my receipt it says that I can return it on or before Mar. 16. I went back and a lady at the customer service said that I couldn't return it because it was over a month. I called the Corporate Office and they asked me to go back and talk to the manager named Kevin. I went and he said that he couldn't take it back because it was used. I called the Corporate Office again. They called the manager and they said that there was nothing they could do. Now, I have no way to cook. I can only eat cold sandwiches. All I wanted was another range that will work. Thanks.

On or about December 12th, I ordered a Christmas gift for my grandson. It was never received at the address I provided. I have written emails to Kmart since January 17th. I got form letters and kept being told that it has been referred to their customer care office and will be resolved in 3 to 5 business days. When I traced the package, it was delivered to the wrong address and signed for by the wrong person. They made an error and do not seem to want to make it right. Unfortunately, I live in Baja Sur, Mexico for the winter. I can't call 800 numbers from here and you may not be able to get me by telephone.

In October 2010, I placed an order with Kmart for four curtain panels. I received a shipment from them via UPS. Upon opening the package, I discovered that I had only received one panel and it was not the panel I had ordered. I contacted Kmart and told them about the mistake. They said they'd check into it.

I went online and discovered that the reason I had the wrong panel was that the item number was not for the panel pictured on their website. I contacted them several times about the mistake. They finally sent a UPS pickup tag for the wrong panel. I have verification that on November 29th they received the wrong panel back in their warehouse and it was signed for by someone named Lee. I began contacting them to see why I was not refunded my money. I have been getting email after email from them, telling me I will be refunded for that one panel, but to wait 3 to 5 business days. They just keep giving me one excuse after another.

It is now January 25, 2011, and there is still no sign of my money being returned to my account. In the last email from them, they told me it sometimes takes 2 weeks for my money to be "visible" to me. I have never in my life heard the term "visible" used in any time of accounting practice. Kmart is stringing me along and I don't think they have any intentions of refunding my money. I have about 14 emails from them which are full of excuses. I have my UPS tracking number as proof that they received the curtain back in their warehouse and email confirming they do indeed have the curtain. I have emails from them stating I will get a refund, yet I have no money back.

I would advise anyone who is contemplating on dealing with Kmart to have second thoughts. Their customer service is terrible.

This is not the first time, but the Kmart in Southern Boulevard needs to fire most of its employees.

Today I went with my wife and son to the KMart in 1998 Bruckner Blvd and we needed help, so I went to the cashier in the electronics department to ask her a question. All of a sudden another employee rudely interrupted me and started talking to the cashier and discarded my question as if I wasn't there, so I just left.

Two minutes later, walking by the furniture department, there was another lady with her husband and kids that needed help with something and was looking for help when most of the employees were in a little corner chatting, laughing and on the cell phone. She wanted to complain, but there wasn't even a manager to complain to.

I complained to the first floor manager and he laughingly said, "Well it is not my floor, I don't control the people upstairs, that's someone else's job." I noticed the general manager's name is Rick Tr-something. I asked for a number where I can call and complain, but I was told to call the store number instead.

In an economy like this where unemployment rate this high, we still have employees who don't seem to care about their jobs. If this is the case, these employers should fire these people and hire people that are willing to work.

I will call the Kmart regional office and continue this complaint until someone does something about this.

I purchased twice the Amelia Island set, table & 5 chairs, 2 chaise lounges, 5-piece seating set. Did not find my paper for the 1 year warranty till recently. Every cushion has ripped, it's like it dry rotted. The first season all was put in an air tight place from the elements of winter for our area. This year we left them out, did not matter because they are ruined. I want to know what can be done. The table / 5 chairs those cushions faded really bad the others just dry rotted. What was the problem with the fabric?

After buying the wrong size of a bedsheet set (I needed Queen and mistakenly got full), I tried to return them, complete in their unopened packaging, a week after purchase. I couldn't find the receipt, and I had paid in cash. The customer service rep (who is always rude to anyone she doesn't seem to know personally) tried to insist that Kmart hadn't carried those sheets "for years. " I offered to show her where they were located on the shelves, but she was loudly insistent that I "was wrong"; her implication was clear that I was trying some kind of scam. She was so loud that people were turning around and staring. I'm a professional in the community.

Who knows what impression she left with others about me? To make the story short, she finally, after refusing to call a supervisor, searched her computer for the last sale price for the item (about 3 months old, despite her previous claim of the store not carrying the item for years ) and refunded me this lesser amount. Kauai is a small island where Walmart is always packed and Kmart is empty of customers. There is a reason for this that management perpetually chooses to ignore. I choose to ignore Kmart from now on.

On December 26, 2010, I had to return 2 items with a receipt. I was expecting a full refund immediately as I used my debit card to pay for $188.00 total bill on 12/17. I had also made returns to Kohl's and Old Navy whom I had no problem refunding the cash or credit it back to my debit account immediately. Then I went to Kmart service desk and Tracy (who told me she was the manager) took the items I needed to return, handed me back a receipt, and told me I would be credited back my credit card within 24 hours.

Now I don't have a credit card so she should have credited it to a debit card or refund the cash. After telling her this, she gave me a horrible attitude and told me she did not have to refund me at all. So 48 hours passed, I've called the bank and they have no record of a credit. So I called Milford Kmart and spoke with a woman who after telling her the situation, she told me she was standing next to this woman, Tracey, when I came in and told me I was a liar and that she did not say that.

I am so appalled that these women can talk to a paying customer like this especially if it wasn't for the shoppers, she would not be employed. I want to file a complaint with the Better Business Bureau. This is inexcusable customer service if that's what Kmart calls it! I want answers to where my credit is going. Now I have no items or a credit. I'm a very angry customer, not to mention, because they had ice all over their parking lot, I fell walking out of the store and had some serious bruising due to them not taking appropriate snow removal procedures.

On 12/22/2010, I went to the Kmart store located in Bellflower to finish some Christmas shopping. I spent about an hour and a half in the store before trying to check out, I had to wait 40 minutes in line then I was over charged by more than $50.00 for 2 items. The cashier gave me the receipt at which time I reviewed it and noticed the errors, she then told me to go to the customer service line to wait there to get my money back. There were about 10 more people in that line, I refused. Requesting a manager.

The cashier Mariateres then walked over to the customer service center and spoke with a lady in which she refused to come to the register. She called over several times on the phone then sent Griseldea approx 15-20 minutes later. I explained what the complaint was, she took the merchandise and the receipt and had me show her where I got the merchandise from. She then walked away, came back a few minutes later and stated, "You're right, let me process it" and walked away again.

She went to the register, did some things, walked back and handed me money and receipts wadded up and said, "There you go, thank you and sorry" and then walked away. I looked at the receipts and counted the monies $42.98 was refunded.

End of conversation, I then was not satisfied. I called the complaint line to have the complaint go to the supervisor and they told me he would call me back within 48 hours. I had no problem with that, then 15 minutes later, I received a call from Jose the store manager to complain to me about filing a complaint against him?

What? Are you serious? He then went on to tell me that I can have a gift card for $20 sent to me but that I can not have my money back. What they stole my money but the only way I can get it back is to use it in there store? I then called the complaint line again about the manager calling me being rude at this point, I spoke with a rude lady who actually argued with me that I need to wait the 48 hours and that I could not speak to anyone above her.

Finally, after 20 min of going back and forth with her, I got a supervisor Miranda (employee number) 77020 who had a difficult time as well listening then stated she would get the district manager on the line now. I waited a few minutes then got disconnected. I called back (because expecting them to call me back was out of the question) and got a gentleman named Roy who said repeatedly there is no Miranda. It must have been Amanda but she said, she did not speak with me?

Finally, after another 10 minutes, Miranda got on the phone stating Wayne the district manager would call me in the next 30 minutes. She said that she tried to call me back but my line was busy. Okay, whatever and that Roy was new and did not know her. They have an excuse for everything. I finally received a call from Wayne who explained I could not get my money back in a check Kmart/Sears did not do that. Seriously, they can steal money from customers then not give it back, I have to use it in their store? I said, "Fine." The store can do it in a money order, he finally said okay and that it would go out today. While Wayne seemed sincere I hope he hold his end up. The whole experience was frustrating. From the store associates to the corporate office they could care less about their customers.

Does not have anything they advertise in stock. Chose 26 items from toys electronics personal and clearance. None of it was in stock went through a lot of other stuff I was not interested in buying but still not in stock I would say 1 in 1000 might be there.

Discrimination on age and sex and foul comments he whispered about me.

I went in October 2010 to put Christmas in layaway for my family. Purchases were an entire 690.00 worth of merchandise, some sale items, some regular price. On December 10, 2010, I went and paid the final payment on my layaway, which I had made regular, timely payments on bi-weekly no less. Upon giving them the final amount, they exit to get my layaway, mind you, I had stood in line for over an hour waiting already. I wait, wait, wait, finally, there she is, empty handed. She informs me that they have lost my layaway, but it is all paid for, those are my items. She tells me they will call me when they find it. I get a call that night informing me that they found part of it and will refund the money for the missing items, I go the next morning, am told I can re-purchase the missing items and will get a discount since they were sale items to begin with and are no longer on sale. OK, that's great. So I go through the store looking for the items and well, they don't have some of them.

I get what I can, go back to the manager and she refunds my money for the lost items, then rings up what I managed to find they had. I walk out broke, so I'm curious how since I was promised a discount and did not even get all the items I had to begin with. I get home, look at the receipt and no discount, explain that. But wait, I start wrapping what I do have and realized I am missing 2 pairs of jeans that they did not even mention were missing, plus the items the store did not have anymore. So my granddaughter is short her main gift, my son and daughter are short of their new jeans and I look and feel like a jerk. Not only that, but my wasted time and gas cannot be refunded. I will never shop there again. I know this sounds like small items, but when you have a large family and one income, it is a lot. Not to mention, it is the principle of the entire ordeal. I spent well over what I spent the first time around, was not given a discount as promised and I have 3 people missing gifts. I felt awful telling my kids they are not getting what I said, and lost time standing in lines.

Unfortunately my story is the same as the ones I've read on this page. On December 4th, I ordered a small gift to be delivered by December 8th, and yes I paid the extra shipping fee. When I hadn't received the product by December 10th, I called 6 different reps and got the same response: our system is down and there's nothing we can do. I contacted UPS in between phone calls to reps and they said that the shipping label was created by K-Mart. However, they have not received the package for shipping. All reps said the same thing, there was nothing they could do. When I got aggressive their excuse was our internet is down and there's nothing we can do.

I've taken matters in my own hand and contacted the Fraud department at my bank. Hope it was worth it K-Mart, all for a very small $28 purchase. I will be also filing as many reports against them as I possibly can. I believe, from reading many of these same complaints I've read online, this is some type of scam by K-Mart/Sears and I do hope somebody investigates it.

I am not so sure you got the whole truth. There are 2 sides to every story. I have been with Kmart from 1972. Until now, there were no problems. But if what was done to me, if I had have done to anyone, I would have gone to jail. They get nothing. Please feel free to call and let me fill in the blanks. I took back $325.00 and got a refund over this.

My account was charged twice for an order. This is the second time it has been done. It's Christmas time and I am obviously upset. When I called and spoke to her, she literally laughed on the phone with me when I was upset. She would not connect me to a supervisor and hung up on me. I was charged an extra $42.79 and now, they are saying they cannot find anything because their system is updating.

I saw a Christmas tree, a "Jaclyn Smith 7.5" pre-lit tree with rotating stand" on the front page of their ad which reads the sale started on 12/05/2010 and ran through 12/11/2010. I went to the store on 12/06/2010 and was told by the store associates that they did not have any more, so I asked for a rain check, they said they would not provide any rain checks.

Kmart's ad does not have "quantities are limited" or "no rain checks". These phrases does not appear anywhere in the sale ad. They called around to the other stores in the area with the same results, they were all out. It looks to me as a typical bait-and-switch just to get you in the store.

On Nov. 29, 2010, I placed an order with Kmart.com. In the evening of Dec. 2, I received an email stating that all items are out of stock. I called them and was told that one of the items was being shipped and then they said they found the other items and replaced my order. Before I hung up, I received an email from them which I thought was a confirmation. I looked at the email which told me that all items were out of stock. So, I called back and the girl said that my card would be credited in a day.

It took from Nov. 29 to Dec. 6 to remove charges from my card from my first order of items that were never in stock! I am still waiting for the second set of charges for items that were not in stock to be credited. The one item that they said was going to shipped never happened. How can they charge your card and hold up your available balance for items that were never in stock!

Sears placed the 94-piece Craftsman Tool set on sale for $49.99. I have this set on layaway at Kmart for $59.99. I called Kmart and they said unless the price is in the Kmart sale ad, they do not honor Sears' pricing even though they are the same store. So I guess I lose $10.00.

I ordered 4 dolls from Sears/Kmart on line. I received order confirmation and my credit card was accepted. 3 days later I received an email from Imran ** Senior Vice-President that stated: "We invite you to contact us at 18772359959 so we can assist you in placing your order". The customer service line disconnected me twice, and then connected me to an agent "Kelly" who stated the order was cancelled and there were no more dolls to order. Also she stated there was no further action I could take as she had no supervisor and there was no complaint address or phone number for Kmart. I am beginning to think it was all a scam. This cannot possibly be the "new improved" Kmart.

About a week ago, I purchased 4 items on kmart.com, 2 of the toy was a buzz and woody figurine from Toy Story. Well, yesterday, 3 of the 4 toys came by ups, which included the 2 Toy Story toys. Well, the woody and buzz light year toy were incorrect, I receive a woody figurine but it wasn't what I ordered and the other wasn't buzz at all it was Dr. Porkchop (the pig) from the movie.

The first time I called, the woman was unable to find my order and told me to call back 'cause she was having issues with the computer system. The second time I called, another woman was able to pull up my order and she apologized and told me that they had the correct order on file, so all I had to do was go into the nearest Kmart and return the toys and they would credit my gift card back the amount, she informed me that the toys I ordered were not available for pick up, online only.

So, I drove 20 miles (that's my nearest Kmart) and the gentlemen there credited me back for the toys. When I got home, I called the customer service number back to informed them I had returned the toys that were incorrect so they were able to ship me the correct ones.

Well, I was credited 24.77 for the toys and when the guy put in my correct order (which by the way my original receipt I printed after I ordered the toys and the receipt they sent with the toys clearly showed that I put in my order correct) he told me the price came out to 33 dollars and something cents, he told me he would waive the shipping charge but I'd still need to put the amount left after the gift card on a credit or debit card and it would be refunded in 2 to 3 days, but he informed me that I had to pay the sales tax charge. I understand it was only a few dollars but why do I have to pay for my original order that someone messed up, when I already paid for the toys, shipping and taxes. With this experience I won't use kmart.com again!

I bought a $25 product on 11/23/10. I opened the product on 11/27/10. It did not work. The receipt clearly states: "Merchandise included in today's transaction may be returned or exchanged before 02/21/11 with this receipt." They refused to give me my money, store credit or an exchange. Now I am out of $25. Shameful.

I had to spend my time and gas on driving back to the store only to find out that they refused to help me in any way. They told me I had to contact someone else. Now I have to take more time out of my life to try to get a refund on something that Kmart got my money for. In this economy, I cannot afford to just give away $25. My chest hurts from frustration. I am feeling anxiety. This is so wrong.

I went there on Thanksgiving morning to purchase two 7" netbooks that were on sale for $89.99. The store opened at 6 am, so I arrived there at 7 am and went directly to the electronics department and got in line. While in line a worker by the name of Kenny asked if he could help me and I stated that I need two of the netbooks that were on sale and he stated that I can only have one. Well, I stayed in the line until it was my turn and when I got to the register I stated to the cashier, whose name was Christina, that I wanted two of the netbooks that were in the sales paper but was told by Kenny that I can only have one. So the cashier turned to Kenny and said what if I ring up two different ones that are the same price, will that be fine?

Then Kenny stated that they did not have anymore of the netbooks, just the one that he sat aside for me and the one for a gentleman behind me. So I stated that I need two because I have two kids and that one will not do, so I will just pass on it. I then checked out the other item in my cart and began to exit when the gentleman behind me said, "You know what, since it's for your kids, you can go ahead and take mine." At that time I was like, "Oh, my God, thank you so much, sir."

Then Kenny said, "Wait a second. Someone returned a netbook in lay a way, so let me go see about that and both of you can get the netbooks." So I waited and then here comes Kenny empty handed saying, "I'm sorry but we sold it." So I was like ok but where is the one that was already here for me. And then he said we sold it. So at that point I was highly upset and I just thanked the gentleman in line behind me and left with tears in my eyes. But I just didn't feel right, so I went back and asked to speak with the store manager. When the store manager arrived (whose name was Pedro **) his approach was not friendly at all. When I started to explain to him what had transpired, he, in a very rude, way cut me off and said that he was outside the store giving out blue tickets personally and that he did not give one to me.

Then I stated to him that I did not say that I had a blue ticket and that not once was a blue ticket ever mentioned until now. Then he went on speaking over me and not even listening to me so that I could explain everything to him. Then the worker said to him that I refused the other netbook that the gentleman behind me in line gave me.

Mr. Pedro ** then threw his hands up in the air as if he was done with me and just walked off. While the worker by the name of Kenny continued to try and explain his side to me I just asked for the number to the corporate office. Then Pedro ** yells over the counter, "Don't explain anything to her. Just let her call corporate," and then he just walked off. Then I turned and proceeded to the front desk to get the number to the corporate office. I then left Kmart mad, hurt, frustrated, and humiliated. Mr. Pedro ** treated me, the customer, as though I was nothing. And he did all this representing Kmart.

I placed an order this morning around 3:00 a.m., which I was notified at 11:00 a.m. it was canceled. (That is after chatting with Hayden and Ivan on the website being assured I could order my items). When I went to the store, I was told by the manager (tall slender black man with glasses) that my order was being put together. After waiting, I asked again and he told me that they have no order for me and there was nothing he could do for me. So, I came home and called the store and the items were then ordered from Sears.com, and before confirming the address and credit card number, I told her to talk to my mom whose name the account was in because I had to leave.

She said, "No, that is okay. I am going to lunch I will call you back and speak with you." I agreed and never got a call back. So, I called back and spoke with someone else who confirmed what I was told by Raneshia and her supervisor Tracy. She (Kimberly) put in the order and said the MP3 players were not available so I agreed to pay the higher price with $5.00 off each. Then gave her all the billing information, and she tells, "Well, now the Netbook is not available." That is when I told her I would no longer agree to higher prices, and she put Tracy back on the phone. So, speaking with Tracy, I was told there was nothing that could be done for me. I had to pay the higher price. After being told by 5 people I was getting these items at this price, I should not have to go up anymore. She said, "Sorry, I can't help you."

I asked for her supervisor and she said, "No, I don't have one. You can write a letter." So I called back and talked to Melissa (ID No. **) and she said, "No, there is nothing we can do to help you." I asked her if there was no Netbook anywhere that could be sent to me and she said no. I told her that something needed to be done that I have been to the store, told by 5 people I could get it, one that left my order on her screen to go to lunch that if I could not be helped, I would not order any of this, and also bring back my other items to the store I have already bought and no longer shop with Sears or Kmart again. And she said, "Well, sorry you feel that way."

I would think a company would rather help me get a Netbook than to lose my order and have items returned and have a letter written to the BBB. She said sorry you feel that way. So, I will not order these other items, and return the items from before. If you look at my account and the money spent there since I have been shopping at Sears, it would've been worth helping me.

I think the store is a mess stuff all over the floor cannot walk threw it without tripping on things and the leave the big carts in the walk ways it is very dangerous to shop there please contact me or email me.

I made a layaway online with Kmart.com on November 13, 2010. 2 days later, I got an email saying that my order was canceled. I emailed them back and they said that was a mistake and only one item was canceled because it wasn't in stock. So I was under the impression that the rest of the order was still going through. I called the store that had my contract and they said they don't know anything about my order because they don't know about online layaways. I emailed Kmart back and was told that they needed to know if I wanted to continue with the order. I informed them that I did still want the other items to be placed on layaway. On the 16th, I got an email saying that my order was canceled yet again. When I emailed them back, I asked how and why it was canceled without contacting me. They told me that they didn't know why but it was canceled and my card wasn't charged.

The amount of my deposit was still pending at this time. I called and spoke to a Kmart rep and was told the order was canceled and that they don't see that my account was charged. I told them that it was still pending $49.16. On the 18th, I called again to speak to a rep and was told that it takes 3-5 business days for the refund to be put back and that it should be back by the 22nd. On the 24th, the money was still on hold so I called again and spoke to a rep. She absolutely knew nothing.

She told me that I have to go the the store to get my refund back. If that was the case, the first rep I spoke to should have told me that. I then insisted that I speak to the supervisor. It took 15 minutes for the rep to actually get her supervisor. When the supervisor named Lexie (**) got on the phone, she told me that the money should've been refunded already and that she was going to contact the store where my contract was. I was placed on hold for another 10 minutes. When she came back, she told me that she was unable to get in contact with a rep there and that they must be busy helping other customers.

She then proceeded to say that she has no access to the refund system and that she was going to send a request for my refund to her back office because they're the ones that handles refunds. This was all right before thanksgiving and I just wanted my money put back today (11/24) so I could go food shopping. I asked her to fax a letter stating that the order was canceled and the amount they had a hold on over to my bank so that my bank could take the hold off of my money right away. She told me again that she couldn't do it but she'd put in another request for the back office to do it and that's going to take another 48 hours. I asked her for a confirmation number so I'd know for sure that she put the request in and she said that she'd email me the confirmation.

It is now 30 minutes later and I still didn't get my email. I was on the phone with people from Kmart for an hour and I got nothing accomplished. Through all of this all everyone would say is that they were sorry for the inconvenience. Never was I offered any discounts or incentives for all I'm going through over a canceled order. It was really easy for them to take my money but I'm going through hell to get them to put it back. This whole thing is just unfair to me and to my children.

I'm tired of going back because of mistakes on my receipt. Sales are charged at regular prices.The registers are never right. Get with the program! I am having to pay strict attention to the register. If it's wrong, I hold up a line waiting for someone to check. Please put the right prices in the register. Don't complain if your sales are down, so is the service.

I had two layaway contracts started at the beginning of Oct 2010. They restocked the first one on their own account, after I had spoken to three different employees stating what day I would be there to pay it in full and to pick it up. The second contract was completely lost. I went to make the final payment yesterday and had to wait a full hour just for them to tell me they had no idea what happened to it. Half of those items were either on sale or on clearance at the time the contract was established, so even if they could find the stuff on the floor, it wouldn't be complete and they said they could not honor the original price! I was refunded the money on the second contract, but not the first, and I really feel shorted and mislead with their policies. I feel they should try to make right this incident.

On November 21, 2010, my husband and I went to Kmart to put some stuff on layaway for our two young boys. Other than game systems, we weren't sure what to get so we looked and found a couple of Transformers toys. They were Optimus Prime and Bumble Bee and were awesome and perfect. They were on a three-shelf display and the price of $12.00 and $13.00 was on the display where they were. I got one of each and proceeded to layaway with them along with a Nintendo Wii and Playstation 3, and some socks. We even brought the warranty on the systems.

We were kind of surprised at the total, but put down what the clerk said we had to and it wasn't until we were in another part of the store that reality hit, and I did a double take at the receipt and found that I had been charged $49.00 and $59.00 for the Transformers toys ! My husband and I knew that was more expensive than we could afford for toys for a 2- and 4-year-old (although they would have been thrilled!). We told the clerk that we wanted to remove the toys from the layaway, but keep the game systems and socks on it. The clerk said fine and did the transaction. Then we were told that because the toys came off of the layaway, we would be forfeiting not only the fee but also had to pay a cancellation fee! She knew that we wanted to keep everything except the toys.

I purchased two card tables using my debit card. I went home and the Walmart circular came in the mail and they were offering the table with 4 chairs for just $10.00 more. So I returned the tables to their store and was told that I could not have my money back even though the purchase was immediately withdrawn from my account. They would credit my account. Still I was okay with that. Then she said that it could take up to a week for the funds to return into my account. I said, "Excuse me, but you immediately withdraw the amount from my account, yet I have to wait to get my money." She said that it is for customer safety. Hello Lucy! You need your pin to use debit cards why not just go to Mac machine to make a cash withdraw if you are trying to use someone else's card! It makes no sense to me. Why not ask for ID to verify customer. I use my debit card all the time for safety reasons instead of using cash. If this is your policy, I will not be shopping at Kmart at all this Christmas. I'm totally disappointed!

I recently made a gaming purchase with incentive that I would receive a $40 coupon to apply against my next gaming experience. The ad states that the coupon will print at the bottom of my receipt. I was surprised to find only a packing slip when my package arrive. First attempt to resolve was when I sent an email since I was told I needed to contact the manufacturer to resolve the issue.

Second attempt to resolve was when I was told to go into the store and they would reprint my receipt so that I can obtain the coupon. The third attempt to resolve was when stores said they cannot reprint the receipt and that there is nothing they can do because I ordered online. Obviously, I was furious at this point because it is not like they are two different companies.

On the fourth attempt to resolve, I called and was told that I would get my shipping credited and my receipt reprint would be sent to me. On the fifth attempt, customer service had the nerve to offer me a 20% discount on my next purchase. Since the game is $50, and I was originally supposed to get $40 off, but now, you want to give me $10 off instead? Give me a manager!

On the sixth attempt to resolve, the Manager referred me to the Craftman department of the company, who said that I needed to be part of the Kmart club in order to get the coupon. This is definitely not part of the advertisement, but I don't think they knew what they were talking about. Then the rep hung up on me. So there have been 6 attempts to resolve this issue and I still don't have my coupon. I wasn't asking for anything I wasn't owed and I don't appreciate the run around. I will no longer shop at Kmart, Sears, or any other store associated with them!

About 10 days ago, I placed an online order for two items. But within 1 1/2 hours, I was able to locate the items from another retailer at a significantly lower price. I then phoned your customer service and requested the order to be canceled. I was assured by the representative that she would queue the offline team to cancel it and I would receive an email confirmation of the cancellation that day. That email never arrived, so I called the following day and a different representative apologized and stated that she would basically do what the first representative failed to do.

Again, no cancellation confirmation was emailed to me. Before I could place a third call back, I received an email that my order had been shipped! I am beyond upset at this point, and replied to the email with an explanation that the order should not have been shipped to me. I received a reply back which advised me to refuse delivery on the package. I did just that when UPS attempted to deliver it to me. Two days later, I followed up on my bank statement and see a refund for the items, but no refund on the shipping fee.

So I phoned customer service again and I was told that they will refund the shipping fee and I should see it within 3-5 days. Three days passed and I am concerned to see that the shipping fee has not been refunded when it did not take that long for the refund on the items to arrive. Plus, in the meantime, I have noticed a miscalculation in the tax I was charged on the items as well. So, once again, I phoned customer service and asked the representative to connect me to a manager instead. After waiting on hold for 20 minutes, I am finally able to explain the situation to a manager. He informs me that the shipping refund actually wasn't initiated and he will manually do that for me.

I'm not going to hold my breath on that at this point. But I further explain to him that I have been overcharged on my sales tax. It is not rocket science to figure this out, but he comes back with the response that the difference is a shipping tax! Are you kidding me? A shipping tax on top of a shipping fee? I have never been charged a shipping tax by any other online retailer and I have never heard of such a thing! I go on to ask him why is this so-called shipping tax not separated out from the regular sales tax on the invoice? He had no reasonable explanation for this.

My son and I went to Kmart to get one of the 32" TV on sale on Wed. Nov.17th, 2010. We got down there and inquired about the TV and was told they didn't know anything about it and they were looking into it. Another gentleman was waiting also, so we shopped around for 45 min. and went back. They sales girl told us we couldn't get one till 10 a.m. so we left and came back again and was told we had to have the awards card, which I do and a number and we would have to do it on a computer. So my son and I went to our local library and got the information and came back.

The sales lady was very nice and she called her manager. The manager came and told us we had 7 min. to get back to the library and go online and try to get one of the five that is going on sale for $95. Now I am not a healthy person and I don't ask for anything, but all the "runaround" I got was absolutely uncalled for. I am on disability and I am up there in age and I have worked all my life for everything I have, and I know there are some people who would take advantage of the situation, but I wouldn't. I do feel I was given the runaround and I wasted a lot of time and gas running back and forth and to leave with nothing. I was getting the TV for my grand kids for Christmas.

I live on a budget each month and I thought this would be a great present for the kids. I feel you should give me a discount for what I went through after your employees sent me running back and forth. I use a cane and it is hard on me. I will be expecting a answer. Thank you

Purchased a pair of gold ball earrings from the Jewelry department, drove the whole way home which is a 30 minute drive to my home and was in the process of putting the earrings in my ears when the ball fell off the one earring. Got back in my vehicle, drove back to Kmart to exchange the earrings and as I was checking the new set of earrings, they were also broken. I decided not to purchase any jewelry after that and the lady behind the counter said about speaking to the manager to see if she could possibly do something to help me.

When the manager came over she had an attitude that was completely unprofessional and acted like I was the dumb one for being there. She said in a manner that I didn't appreciate, that there was nothing she could do to help me and it pretty much made me feel like she was telling me to stop being a baby and leave her store. I have always shopped at Kmart but after today's issue, I have a feeling that I need to shop somewhere else. You should really watch who you hire and even if this lady is a good manager she has poor customer courtesy!

I lost my original layaway receipt. I went to the store to make payment with my id. That was fine. They gave me a new payment receipt. But when I asked if I could get a copy of everything I had on layaway, they said they could not get it for me. I did not protest because they were busy. I called the store and asked to speak to a manager. I was put on hold for more than 15 minutes and had to hang up. I am very upset with that store and really don't want to give them my business anymore. The workers there are very unprofessional and don't seem to care about customer service. When you have a question, they make it seem like you are bothering them or in my case, don't bother to take the time at all. I still have to get my things off layaway, but after that I will never return.

In August 23, 2006, we bought a Whirlpool washing machine. I called the warranty number because the lid was dull and in my opinion, it was a defect. In September 11, 2006, they sent a technician down and he could not explain why the lid was dull. He put on a new lid. Within two months, the second lid turned into a dull, white color.

In November 15, 2010, I called Kmart and spoke with Tim, the manager, and he said that the machine was over a year and there was nothing he could do. I spoke with Honey from warranty department at 800-469-4663 and she said that they would send a technician down to look at the machine. I told her in my opinion that this was a defective lid on the machine when I purchased it. I told her, "This is what will happen, your technician will put on a new lid and it will turn dull again."

The condition of the lid, as of today, is dull white on the corner. You could take your fingernail and put it in the crack and peel off the finish like sun burn. Between the crack, you can see the bare gray metal. Please contact me at my email or telephone number or this could be turned into the Attorney General.

My refrigerator let go and I lost all my food. I went to Sears and bought a new whirlpool refrigerator. Just over three months, this refrigerator died. A technician came to the house with parts in hand and changed it. This is obviously a problem; the control modules getting stuck in defrost mode. I am disabled and in less than four months, lost all my food twice. I tried to get reimbursement to no avail from Sears or from a Sears representative from Whirlpool. There is obviously a problem with Whirlpool Control Modules and my cost should be covered for my food.

Twice in four months for replacing everything - and this - a new refrigerator! I suppose to others this may not be a hardship, but to me it is. I have no income, and I have two sons living here to feed! Thank God my husband has a job but a hard-working man does not deserve this.

I placed $200 worth of products on layaway. Just a few days later, all of the items were deeply discounted but because I did not call them, I do not get the sale price. This is the worst customer service I have ever received. K-Mart knew those items were going on sale. They can see when I opened layaway and when those items went on sale which was within 7 days. **** on K-mart! This is outright deceptive practices.

I went into the Mableton store where I stood in Sheila's line for over 10 min. before she told the line that we could to go the customer service desk where the young lady closed the line for 5 mins.

I went to Kmart tonight to see about an unadvertised sale on Huggies. I had been told by a very reliable online coupon site that the store in Cleveland, TN did have them earlier that day. The shelves did not have any, and when I asked, not only did they say they didn't know anything about it, when a supervisor was called, she was rude about it. I so rarely go to Kmart for many reasons: Their store is nasty! The prices are much higher than Walmart, Target, CVS, etc., and the staff is rude! If this were the first time I have had this experience with this store, that would be one thing, but this happens every time I go in. I'm not upset the product was not available, that happens when there is a sale. I would just like to shop in a clean store and get the best price I can and have even somewhat friendly service. I will no longer waste my time and will contact corporate offices.

I went to Kmart's website looking for a TV. I found a Zenith 50" plasma for $569.99 with 10% off for "family and friends" sale, making it $512.99. I clicked the link to put the item in "cart" and the price suddenly jumped to $599.99. I called the local store and they were sold out. The store told me that they cannot give discount on rain check and cannot do layaway on out of stock. They suggested that I buy a more expensive model for $699.99. I told them I couldn't afford and didn't want that one, I want the one for $512.99. The store then suggested to purchase or layaway on website. I explained the price discrepancy on website and the store assured me that the TV was on sale 11/07/2010 through 11/25/2010, but 10% sale ends today.

I went back to the website, found phone number for corporate customer service. I called them and explained the price difference, they stood firm that the price is $599.99 and told me that "friends and family" sale is only for employees and their families. I called the store back to make sure "friends and family" sale is for general public and I was told yes, it's for everyone. I also rechecked the price of TV and I was told that it is on sale for $569.99 with an additional 10% off, making it only $512.99. But again, because I can't get one for that price, they tried to talk me into buying the more expensive one at $699.99. I called customer service back and again, I was told the TV is $599.99 and I am not eligible for the additional 10% off. So the stores would sell me TV for $512.99, but website/customer service will only sell me the same TV for $599.99. $87.00 increase plus additional tax on $87.00 = $92.00 more than stated on the website and sold for in local stores.

I checked three local stores and got the exact same story from all, but corporate customer service/website won't honor the price stated on website. It makes me mad as hell that the sale price is right there with the item picture and description, then suddenly changes when I clicked to buy. Also, the "friends and family" sale is all over the online ad as are the terms of the sale. It is clear for all to see that the TV is $569.99 and that the sale is for everyone, not just employees, but the company still won't honor the posted price. All they do is keep stating that the price is higher and that I'm not eligible for the sale because I'm not an employee. They won't answer when I asked why the price changes or why my local stores sold the item out at only $512.99

There are numerous registers but only 4 or 5 cashiers working at any given time. Surrounding stores like Meijer and Kroger stay busy and get people in and out quickly. I like Kmart and would shop there more frequently if they hire more cashiers. I always see customers get frustrated and walk out or complain. I can always bet that just waiting in line will take at the least 15 minutes or more. I don't understand with so many out of work and doesn't Kmart want to encourage customers to shop there? The cashiers are as slow as molasses.

After standing in line for over an hour to put a microwave on lay-a-way, we were late on a payment so we figured that we'll go to the next payment date having read the posted rules as posted at the lay-a-way counter i.e. "Late payments must be made here". There was nothing stating, "Goods will be returned to the shelf after seven days". We stood in line for another hour before someone to figure out "Oh my! It's been returned to the shelf and it says so on your register slip!" Nothing in the posted lay-a-way plan says this except the slip. This is an obvious plot on the part of K-Mart to scam the unknowing public out of a little cash. Shame on you!

I called Kmart on 11/4/10 to ask if they had a product in the store. When I called, it was 9:06am. I was on hold until 9:30am. I hung up and called right back at 9:31am and asked to speak with the manager and was put on hold again until 9:45am when I finally gave up. I don't know who is running this store but if they want to keep customers, they need to be a little more organized.

I called Kmart on 11/4/10 to ask if they had a product in the store. I called at 9:06am, and was put on hold until 9:30am. I hung up and called right back at 9:31am and asked to speak with the manager and was put on hold again until 9:45am when I finally gave up. I don't know who is running this store, but if they want to keep customers they need to be a little more organized.

I was next, so the girl called the same manager over. The lady was very rude and mean suddenly! She went to the cashier and said "No, those shoes are $9.99"! I said, "They were on the same rack as my friend's were; some of them were the same exact shoes." "No! $9.99!" My friend got the deal, and I put my shoes away.

Last year, I bought a pair of shoes for 414.99. The next day I decided to take the shoes back and buy a pair of warm boots. I had the receipt! I had the tags to the shoes. I went to the refund line. Tammy (the same one) said, "We can give you a refund for $4.00." I said, "Why? I just paid $15.00 yesterday?" She said "They're on sale now and we give the sale price only."

Needless to say, I kept those shoes and went back to buy more of these nice $4.00 shoes. There they were, the same ones. So, I grabbed two more pairs, took them to a check out. They were $14.99, just like the day before. I took them back to Tammy. She said, "I can't give you the full price back on yours, only $4.00." My mom and dad were up here from Kentucky visiting with me and witnessed the whole ordeal. They were shocked about her attitude! I never wore them!

Last May, my family hit a financial hard spot, but, I was determined to give my husband something for his birthday. I got a small box of cupcakes from the deli and a 2 liter pop. I had change and carefully added up the price. I was 10 cents short, (forgot the bottle deposit). I said, "Can I run out to my car to try to get 10 cents?" She had money and a handful of change on her cash register. She looked over at the next cashier and asked her if she had 10 cents because "this lady can't pay for her stuff". The other girl smiled big; my cashier grabbed her money and looked over at the other and said "I know I don't have any, this money is some other woman's. She went somewhere. She must have dropped it or something." Then they started laughing at me, in my face because I was short on 10 cents. An elderly lady a few behind me handed me a dime. I was ashamed because of how they acted.

Another time, I decided to apply for a Kmart card. The cashier said, "Go ahead and fill it out. I'll start your points tonight." I was happy. I filled out all information, she gave me the card. The next time I used the card, it wasn't in my name. When I filled out my information I gave them my name, phone number, email, home address. It still ended up in someone else's name. So, now whoever this other person is, I guess she'll get the points I earned.

My husband and I were in the layaway department to get a refund on our layaway. I'd had enough of that place. When we got up to the register,we waited and waited. We stood there waiting for assistance as the cashiers talked about having sex and how good it is. Our cashier turns toward us and said, "When I get home, I guess I'll have to just lay in the bed and look at the ceiling. I need a man to take care of mine, I need to get mine."

I was ready to get a refund and get out of there. The shoe incident was the last straw for me. I'd put the stuff in layaway less than 24 hours prior. And I thought I could get the $40.00 down I'd put and leave. However, I had to pay a $15.00 lay away fee. I tried to get the credit at another Kmart but they couldn't help my there.

I wanted to speak to a manager about everything tonight, while I was at the lay away. They told me the head manager wasn't there. I asked for his number and the lady wrote down, Todd ******** 313-***-****. I called the number when I got home. It was the number to the front end manager, Tammy!

I purchased an entire patio set with bar, approximately 6 years ago. I walked onto the patio one morning to find the bar top glass shattered, no idea how. No other glass tops shattered, only the bar top. I cannot find a glass replacement top due to specific size/pattern.

I ordered 5 pairs of shoes and boots to benefit from an end of summer sale. This was to send to a relative for her b-day.

Delivery took 2 weeks. 1 item size was wrong, 1 damaged and 1 wrong item all together. I called and was kept on the cell phone for 70 minutes, but reassured that the right item would be delivered. Only problem is the sale was over, so they would charge full price and shipment and taxes again. In the meantime, I was advised to return the items to the nearest Sears. I decided to wait until the new delivery arrived, to make sure I didn't need to make another trip.

After another 2 weeks, the box arrived. Again, the wrong item was inside (the one they had mistakenly sent before). I was very upset because the b-day had passed and I still didn't have the right boots, or the great deal. I called and asked to talk with a supervisor. I was kept on the phone for 45 minutes, told that the boots were out of stock, so they could only do a refund. I told them I wasn't shipping anything else. I wanted to return 4 items and I wanted my money back. They told me to go to the nearest Sears or K-mart and I'd get my money refunded, as well as a 10% discount on a future purchase.

I traveled to the closest Sears, where after much deliberation, they informed me that they couldn't take them. I would have to ship it back. I called right there the customer service again, but the communication got disconnected when I explained that the instructions were wrong. I called again, talked with another manager, who told me they were sorry, and were going to arrange for UPS to pick up all the items, I'd be able to arrange the time. I spent 1 full hour at the store trying to figure this out.

A couple of days later, I look at the inbox. A message from UPS that came twice but I wasn't there. They would try 1 more time. Of course I wasn't there. I work 6:30 to 6:30 and we had not arranged a good time! It gets worse, the email specified that they were picking up 1 (one) item only!

Again, I called customer service (1 hour on the cellphone), explained the whole story, got transferred to supervisor, explained the story again, and after much consideration and repetition, they sent me an email confirming me that 1 pair was going to be picked up by UPS. I clarified and asked them to itemize all that they received, and also include an itemized list with total to be refunded. "No, we can't do that".

Did they offered to refund a portion of cost or compensate for the waste of time? No. I checked the email just sent (while still on the phone with them) and still it said they'd pick everything. I pointed that out and asked for itemized mail, they refused. I asked for something in writing stating how much would be returned, they couldn't. They assured me this time, UPS would email me with a way to contact them at my convenience for pick up of all 4 items.

Terrible customer service and return policy. Please, do not support this business by shopping there. Show them that you support honest, responsible stores.

Asked where a product was and this woman Val supposedly Store Manager did not have any knowledge of what I was looking for so she asked the woman she was with later I found out Zina and Zina replied very rudely where it was and they proceeded to walk away. As I heard them complain that I interrupted their break time! After what I asked for and sought out was not in stock. I left the store and walked out to the rude one named Zina Smoking! Wow sorry to make her work so hard! I will never go to this Kmart Again!

Yesterday night on Saturday the 16th, I was searching the Kmart website for a bounce house for my 2 year old daughter. When doing a search, I found three houses that showed that they were on sale for $119.00 with free shipping on orders over $49.00. When I added the trademark house of bounce kingdom to my shopping cart, it came up at $329.00. I assumed that there was some sort of error in the cart so I chatted with customer service. He told me that the $119 price was not correct and that Kmart would not be able to honor it. I explained that it really was unacceptable to not honor your advertised prices. He said that it was some sort of website error and that they were not obligated to honor the errors. He then said that I should contact the 1 800 line and speak to a supervisor since there was nothing else that he could do about the price.

So, I called and stayed on hold waiting for customer service for at least 7 minutes if not longer. I then asked to speak to a supervisor. The 1st gentleman I spoke with said that he saw it for $207.00. What is funny is now it says that it is $15.00 and the other one says it is on sale for $79.00. But neither sale price work for purchase. Then, the supervisor I spoke with, James said that he did not see a sale price at all, even when I gave him the url that I was looking at. And he said that there was nothing he could do and that they would not be honoring that price. He said that he wasn't sure what I was looking at, and that it could be an error in the browser that I was looking at. There is no possible way that my web browser changes prices. So, just to make sure that I wasn't clinically insane, I had 3 other people at 3 different locations pull up the searches. All came back with the same information. So, I took a screenshot and attached it to an email to their corporate office.

Three houses were marked for $119.00 and my browser shows that I am on the kmart.com website. I received an email back saying they are under no obligation to honor the price and that it is an error, but that I should continue to report an errors that I may see. So, my guess is that Kmart would like my services as a free proofreader for their site. Since they have no intentions of honoring their prices, or do they have any idea on how to run their site, I then asked if I could have a contact for a manager.

They said that they did not have a manager for their web division but that I could call the 800 number again. When my husband called, they pointed him to the disclaimer about the information on their site not warranted to be accurate. He was also very rude and arrogant for someone who works at the Kmart hotline. I'm not sure why the people who work for these hotlines feel so powerful. But they have no position to be so rude to the customers. I thought that retailers had to honor their advertised prices, but apparently Kmart does not.

I was sitting in the kitchen and heard a pop and shattered noise and went outside and my table glass had shattered. To pulverized pieces! Now, no table which makes my nice patio set useless. Only 2 years old and money lost. No one was hurt, only thing is my set is useless and my money down the drain, I can't replace the glass and now I have to try to find a table from somewhere to match the chairs that's not right.

I was in the Olean K-mart 10/8/10 doing some Christmas shopping. When I came into the layaway department, there was a man named Ken on the cash register. There were only 2 people in front of me but it took almost 90 minutes before I finished. Ken was on the phone almost the whole time. I could tell it was a personal phone call because he was arguing with the person on the phone and said I love you when hanging up. There was one small brunette in the back who was doing all the work and kept telling him to get back to work. I thought this was very inappropriate.

My daughter received a highchair as a baby shower gift. She did not need it as she already had one. The highchair was purchased from K-Mart. It had the sticker on it. They wouldn't exchange it. She was even going to exchange it for a more expensive item (a swing). The person who gave it to her didn't know where the receipt was paid cash for it, so there was no way a duplicate receipt could be found. 103

There was no attendant there to keep an eye on those items, and to pick up the contaminated items. Once those items landed on the ground, they are contaminated with dirt, oil and other substances that may be in or around the area. I'm sure the sales attendant replaced those back on the racks to be sold without considering the dirt and contaminants on the clothing items.

Then my grandmother is handicapped, and needed an electric cart. She took the only one available, and went as far as the frozen department, and the chair was out of juice. She had to walk with a wheeled cart for the remainder of her shopping in your store.

Then some man walking freely in the store was soliciting people aggressively for photos to be taken. He wouldn't take no for an answer. Customers were shopping peacefully, and this young man would walk right up to them and bug them about getting pictures taken. This is very disturbing, and a big nuisance. Customers would say no, and he'd stay on them. My grandmother said no three times before the young man finally walked away.

I went to the animal food aisle, and picked up a bag of cat food on the shelf, when three other bags fall onto my wrist because the shelf was not properly fastened and tilted in a downward position causing other cat food items to fall. So, my watchband was broken, and I suffered lacerations to my left wrist over the bags scratching the skin. When I went to the customer's service counter to request to speak with the Manager, two older ladies were at the counter with a young white heavy set lady, all cursing about hours, job assignments and customers in the store. The words ****, *** and **** were the words used often by these ladies as I went to the counter.

When I asked for the manager, one of the older ladies told me that the manager was busy, and it would take a while. She never got on the phone or on the walkie-talkie; they simply went back talking using vulgar language. The store appearance was filthy. The floors looked like it had not been cleaned in a few days. Carts filled the walkways with generic discounted items. Fruit was on the floor in the fruit areas. The salad area had water on the floor. The pop section had sodas mixed in with one another. You'd find the same type of soda in many different areas, but the type of soda you really wanted, you had to move other items to get to it. It appears that your stock workers simply loaded the shelves with items, not placing them in order or product, style, flavor or name brand.

Again, clothing items were on the floor, and no attendant was there to pick these clothes up inside the store. One worker was playing on the X-Box while customers shopping in electronics were needing assistance. Kids were opening toys and playing with them, while parents were shopping, and no sales workers were there to stop it.

Then when I got home after finally making my purchase of over $190, I came home to cook my lady friend a nice salad and spaghetti opened the package of ground hamburger and noticed a small white dead maggot within the burger. I called the Kmart customer service at the location, and got those same ladies who said the manager was busy, and took my name and number and advised me that they would have the manager call me. That phone call has never taken place. Since I live 45 minutes from the Kmart location, I simply placed the package and maggot in a plastic bag and disposed of it.

My overall experience was horrible in this ghetto store. Its filthy, unsanitary, unhealthy and violates several State and Federal Laws of the State of Indiana. The customer service attendants were unprofessional. I suffered minor injuries over your shelves not being properly equipped. I'm sure now that when I advised the customer service workers of those shelves, they've been repaired to cover the evidence.

My grandmother had to suffer walking while handicapped because the workers at this location did not charge your electric chairs. My watchband is broken, and I had to go to Wal-Mart to replace it. And my planned dinner was ruined because I found a bug in the meat, and had to spend more money on ordering a pizza.

Being in the family of law for over 25 years, it's clear that a Federal Lawsuit is in order against Kmart for my agonizing experience with Kmart, my injuries, my financial loss and the mental turmoil I suffered from the store. The Indiana Board of Health needs to be contacted on how the store operates by re-selling contaminated clothing items once they hit the outside ground, for the shelf nearly falling, breaking the skin of my wrist, and breaking my watchband. The bug in my meat was pathetic, and yes, my attorney will contact the distribution center of the meat. That's a totally different case by its self.

I believe a jury of 12 people would adjudge a judgement in my favor as the plaintiff if a lawsuit were filed about the above instances, the refund of over $190, the watch band of $30, the scratch on my wrist, the pain and suffering caused by the falling items off the shelf, an easy Court Ordered Judgment awarding me no less than $10,000, plus the reimbursement of the watchband, and a refund of the $190+ purchased at this store.

I will prepare and file the lawsuit against Sears Holdings, Inc. for the Indianapolis, Indiana 7th District Court Federal Division on October 4th, 2010. When Sears Holdings, Inc. is prepared to settle, resolving this matter to a satisfactory manner for both parties, then a release of liability will be signed by me, and this matter will be resolved. Meanwhile, I will submit a copy of this complaint to your sponsors (NASCAR), and merchandisers who have agreements to allow their products to be sold at Kmart and request that they pull those products from all Kmart locations based on the above issues and the numerous complaints found on-line about Kmart services, products, law violations and unethical practices.

I hope that Sears Holdings, Inc. will contact me soon regarding this compliant and seek a resolution quickly.

Well, I recently purchased a toy organizer for my daughter but it turned out I purchased the wrong colors and I really could do without an organizer. I somehow lost my receipt; to make matters worse I believe I paid cash for it. I went to the store (Kmart #3818 Oakwood Plaza) and explained to the manager, the manager just kept on saying over and over again I need a receipt to be able to do anything. I was showing him it is there store brand it clearly says Kmart, but they would not do anything. So, I called their customer service hotline to complaint, boy did I get a rude awakening, they were rude, when I asked to speak to a manager Adelina told me she does not have anyone above her, I hung up and redialed to speak to another rep, but he kept giving me the run around too, then he told even if I speak to a manager they will tell me the same thing he is telling me, ultimately I was never connected to a supervisor. I was blown away of such incompetent customer service representative.

I am a Kmart shopper and I decided to put something in layaway at your store. This is the first time I have ever done this, but due to the fact that times are hard and I needed it so I could get my kids school clothes! I was late on two payments and to my surprise my things were put back on the shelf even though I had a final due date and I had not past that due date and I was making payments!

When I called the store to explain what happen, they did not try to help me at all. She was just like, "Well, that is our policy and there is nothing that you can do about it." I just felt like the fact that I needed the clothes for my kids and I still had a final due date I should have been able to keep my things in layaway! I think that corporate office needs to review your policy and keep in mind why people really use layaway! Thank you for your time in this matter!

I have persistently tried to remove myself from the Kmart spam list for many months now with no success. I also emailed customer service twice regarding this issue and I keep getting their spam.

I bought Smart Water 9/24/10 and the water tasted very bad and my daughter had one and also my 4-year old grandson had one. He got the upset stomach ache. I took the water back and the girls at the service desk smelled it and it smelled like mildew. They need to take that water off the shelf before someone else gets very sick. Thank you.

Like the others, our Martha Stewart patio table glass top shattered spontaneously on September 25, 2010. We were not home at the time. The table is on a covered deck and has not been subjected to extremes of anything. We need a replacement glass top or a replacement table. Fortunately, no one was injured.

Martha Stewart patio set purchased from K-Mart 8 years ago is shattered today, September 24, 2010. I was totally amazed and unable to find a logical explanation. We Googled, "why did my glass top on my patio table shatter without reason?" And shazam! Misery loves the company. Where do we go from here? No one was injured but the potential is frightening!

My complaint (concern) is not about defective products. My question to Ms. Stewart is, do you have any products manufactured in the USA? I have chosen not to purchase any of your products, especially the ones made in China. I also email and talk to others about doing the same. Believe me; I am not in the minority. Could it be corporate greed?!

We bought a Martha Stewart Victorian Patio Set and the quality of the product was horrible nothing like the instructions indicated to hold up in weather. We have the table, five chairs, two rocking chairs, the umbrella and swing with canopy. We got it on sale and paid over $575.00 for the set. The canopy on the swing dry rotted after two years use and the furniture rusted. It is so embarrassing to have such a beautiful set and it looks like junk yard pieces. If a lawsuit is pending I wish to be included. I still have the cushions in the basement they have never been even in the rain or left out over night. I am extremely disappointed and will never buy another Martha Stewart piece of anything.

In 2004 we purchased patio furniture set with a tempered glass top, including lazy Susan with a leaf pattern running through the glass. Seven piece set was purchased and now we have only 6 pieces. This afternoon, my wife, granddaughter and I were sitting out on the back porch. As we got up from the table and started walking toward to back door, we heard this sound and turned around to find the entire glass table top shattered into a million pieces all over the patio.

Clean up took us over 2.5 hours. My wife has several pieces of glass in her feet. Apparently the shards were carried into to the house from the bottom of our shoes during clean up its everywhere!! We contacted K-mart because of the safety issue only to be told that this has never happened before and that they no longer carry the Martha Stewart line. They directed us to a manufacturer (Newark) to no avail. Is there anything we can do about this situation?

I ordered a blanket rack and 30 minutes later realized I had made a mistake on the measurements. I immediately called and cancelled but the lady who helped me said that the order could not be cancelled! I had to take it back to the UPS store as refused delivery when I received it. I followed her directions but was still credited on my credit card for the purchase only. I had to pay for shipping both ways. I think they should have a better computer system than one which does not allow for a cancellation in a timely manner.

My son is thirteen years old, I gave him sixty dollars to go shopping for school. D went to seven store. I was still shopping at another store. I receive a phone call and he was with the Granite City police. I went to Kmart to find out what happened. The young lady called for the manager. I explain to her that I was D's mom. She stated that D was caught stealing. I said, "Not my son, he has money." She went on saying, they had a young lady who went to a university and her mom had money and she was caught stealing. I told her not my son. She took me to the back, a white lady and a white man were looking at the monitors. I explained I was D's mom. The lady sitting in the chair said he was caught stealing. I said, "Could I see the tape?" She said. "No, you see it in court."

I asked, "Where is my son?" She said, "at the police station." I went to Granite City police station. My son had to use the bathroom; he kept asking for help and there was no response from the officers. He also stated the office kept calling him out his name. I asked D what happened. He said. "Mom, I looked at a tape player; I did open it up, but it was not what I wanted. I set it down and a man in a cap came up behind me, saying, "you stole it." He took my twenty dollars and change."

I thought you had to come out of the store with a product to say it was stolen. D did come out of the store with the police. Then they send me a S300 ticket to my house. Every time I call the Kmart store for a complaint number, they say there's none. I really need help.

I attempted to fill three (3) prescriptions using (3) cash register receipts offering $10 gift card for a new or transferred prescription. The pharmacist said, I could not do it, I could only use one coupon.

I left one prescription and filled the other two at Walgreens.

I had 3 prescriptions. What he did was rude and unprofessional.

I went into the store on Sept.12, 2010 and I completed an application in the store. They asked me if I could stay for any interview so I did go to the customer service desk. He told me to call back and ask for Vikki **. So that's what I did. I've been calling for about a week and a half; they keep telling me that she's not receiving phone calls. I call back in 30 minutes, then they'll say she's not in or she's not taking phone calls till after 1 pm. So I call back and then they say to call back in 30 more min and when I do that, they say she's not in.

In June, we paid over $600 for a Palermo outdoor table, chair and umbrella set. This morning, 3 months later, the glass top shattered for seemingly no reason. The table is useless as is the umbrella. We talked to the manager at Kmart, hoping for a replacement top but he was unpleasant sand dismissive and the best he offered to do was notify us when they came in again next year so we could buy a new one. Before he even reached the counter, he was yelling that the glass was not under warranty. Apparently he'd played this scene many times before even admitting that "it is usually the wind". No satisfaction whatsoever was offered. It is a sub standard product and I advise everyone to stay away from KMart which doesn't even stand behind their top of the line products.

Just a few minutes ago, my husband and I were sitting on our back porch enjoying some time before he left for work. All of a sudden, our Martha Stewart Victorian Table top just burst and fell to the ground in a million pieces. We have had it for 6 years. It has been on our screened in back porch ever since we got it. I was very upset; I paid $425.00 for it. The chairs barely last a year and they started falling apart. I cannot believe how many people have had the same problem all in the last few weeks. What is the deal?

I purchased my 83-year-old mother a table set in the fall of 2009 from Kmart. It was a Martha Stewart collection - rectangular glass-top table with four cushioned aluminum chairs. This past spring, the set was 5 months old, she awoke and found the tabletop "imploded" on the brick patio. There is nothing above the table, the weather was calm and clear and the table has been beautifully cared for. I am so grateful she wasn't hurt! She lives alone. But now has a metal table frame with no top and I am 3000 miles away! She deserves a new table and acknowledgment of this matter.

I purchased a Dallas Cowboy shirt for my husband and asked the associate if I could exchange the shirt if it didn't fit. She said yes, there would be no problem. A couple days later, I went back to exchange for a larger size with my receipt. I went to the customer service desk for the exchange and since the shirt was no longer on sale. Kmart was going to charge me an extra $4 for the shirt even though I had my receipt. I don't think this is very good customer service even though it was just $4 more. I should have been able to even exchange the shirt. The manager of the store just said it was Kmart's customer service policy if the item is no longer on sale, they will charge more for the item.

I went to look at the Netbook they had on sale. Luke from Electronics did not seem like he wanted to be bothered by me. When I was told they were out of stock, Luke told me I could get a raincheck. I finished my shopping and checked out. When I went to the service desk, Dana was there and I told her I wanted a raincheck. She started to look at the ad for it. A fellow co-worker walked in the door behind me and they started talking. After about 5 minutes, she said it's not in the ad. I told her Luke from Electronics told me it was on sale and that I could get a raincheck. Dana called over the loud speak for Luke to call her. While she waited, she continued to talk to the other worker. When Luke called the desk, the co-worker answered the phone. Dana asked him if he sold a PS. They continued to talk about how Luke needs to tell her when he sells one so she knows. Finally, she asked him about the Netbook. He said he would have to look. A cashier then came to the desk asking what register he will be on for the day. Dana told him to clock-in and come back.

Lil came to relieve Dana for her break. The phone rang and Lil said to the other co-worker still at the desk, "Who is it." I said, "Probably the guy about my raincheck." She said, "I knew that." Then turned back to the other worker and asked who it was. She said Luke. Lil then answered the phone. Luke told her the Netbook is not on sale, it is on regular price. Lil told me this and I said he told me it was on sale and I could get a raincheck. After talking to Luke again, she said he did not say that. After waiting 20 minutes for them to fool around, I was still unable to get the raincheck. I will not shop at Kmart anymore. They never have what is advertised and the people there have no respect for people.

I bought Alpo treats that looked like square chips. I gave them to my dog and she has had nothing but diarrhea. This dog treat is the only thing I can link it too. I purchased the treats at Kmart on Rawsonville Rd. in Van Buren in Michigan. Someone needs to pull these treats from the shelves before more dogs come down with this symptoms. My dog has had diarrhea for the past three days. She is not unresponsive but it has been a nightmare for me!

My recent encounter with your company left me disappointed, frustrated and extremely sad. I found an ad in the paper advertising a great offer by your store. It was for a Delta Concordia Crib that came with a free Prestige Mattress with purchase. My husband and I are expecting and wanted to take advantage of this offer. Unfortunately we did not have the full amount of the crib at the time so I opted for your layaway service. Having never put anything on layaway before, I was dependent on your staff to guide me through this process.

I made my down payment and paid the layaway fee on July 20th, 2010. Your employee informed me of two things at that time. 1) That payments were due every two weeks and 2) that the free mattress offered with the deal was out of stock and I could add it the next time. I thanked her and left the store. Exactly two weeks later (on August 3, 2010) I returned to the store to make another payment. I asked how much the minimum amount due was and your employee informed me that I could pay whatever amount I chose. I didn't think this sounded right so I said really? and she confirmed what she said. I gave her $30. Then I asked if the mattresses were in stock and she said no they had still not come in. I said thank you and left the store.

I returned again exactly 2 weeks later (on August 17, 2010) to make another payment. This time there was a different employee working. I said I would like to pay $50 dollars this time please. She was very rude and informed me that if I did not make a payment for $97 right then I would lose the crib and the money I had put down so far. I proceeded to go and find a manager as this employee was a little too snappy and rude. The store manager was even less helpful. I explained the situation and her response was well, what did layaway tell you? I told her that the employee working in layaway had informed me that there was in fact a minimum amount due and if I did not pay it immediately I would lose my crib and the money I had already paid. She bluntly stated that Well, if that is what she said then I guess that is the case, Ma'am! I was furious and extremely upset.

I called my husband in tears explaining that we were going to lose our crib and have to start from scratch saving the money. He suggested that I go ahead and pay what I could on the crib (since I had done that the previous time and the crib was still in my name). So I went back to layaway and paid $50 and left. We were planning to pay off the crib the very next week and basically were just crossing our fingers that it would still be there. My husband and I entered the store on Sunday August 22, 2010 to pay off the crib. To our amazement the crib was in fact still in my name and being held. We were so happy. Then I asked about the mattress. The lady looked extremely confused and turned to another employee for help. The other employee informed me that no such sale ever existed and that I was mistaken. I knew for a fact that a mattress was offered with the deal because that is the only reason I put the crib on layaway to begin with.

My husband was becoming agitated and walked away. I continued to explain what I had seen and that I had actually taken a picture of the sale sign when I originally put the items on layaway because I wanted to ensure that I got the deal. My camera was in my car so I proceeded to walk out and get it to prove what I was saying was true. On the way out my husband got my attention and took me to the exact crib that I had put on layaway and in black and white in front of the item on the shelf was a sign advertising the same sale! It was still going on. I returned to layaway and told the employee what I had seen. She actually told me that I was mistaken! I asked her politely to please come and look at the sign. She agreed. Once she saw the sign advertising the sale her only response was Huh, what do you know? So I said OK now that is solved may we please get a mattress and be on our way? She sort of laughed and told me that they were out of stock and she had no idea when they would get more.

I asked her what I was supposed to do. My husband we ready to pay off the crib and take it home. She said that even though the sale was still indeed going on I was not eligible to receive the crib because I had make a crucial mistake by putting the crib on layaway when the item offered was out of stock, therefore, I had forfeited the free item. Once again, I was furious. Again, I had expected all along for your company employees to guide me to through this process. I refused to accept this and reluctantly asked for the manager on duty.

To my delight, this was a manager I had never met before. He was very polite and listened intently to what I had to say. Then he spoke to a few employees asking them to check the stock room and a few other places for the mattress. Then he turned back to me and asked me when I had put the item on layaway. I gave him the date. He then used his walkie-talkie to ask another employee to pull the ads for that particular week and see if I was indeed eligible for that sale. After waiting for about 25 minutes an employee appeared with an old sale ad which indeed showed the sale. He agreed that I should receive the mattress. That was not even close to the end of it. The manager told me that I could pay for my crib and hope that a mattress is delivered soon that I could return and pick up. I said what do you mean Hope?

He said "Well I have no idea when more of these are due to be delivered; you might have to wait a long time". I asked if he could call another store and see if they had any in stock. He told me that he guessed he could try that. By this point my husband and I had been in your store for over an hour trying to resolve this problem (which should have never been a problem to begin with). Finally I was told that I was welcome to go to another store and see for myself if there were any mattresses in stock. If there were then I was to purchase one at full price, bring it back to this store and they would issue me a refund. I asked if they had called to see if the other stores had any and they said they tried but the line just rang and rang and they couldn't get a hold of anyone. I said fine and left the store. My husband and I drove to the other side of town to another K-mart.

We went in and as soon as we entered the baby section there they were- the Prestige Mattresses. We grabbed one and went to the checkout counter. When we returned to the previous store we encountered more problems. They refused to refund our money and let us keep the mattress. They said that the computers would not allow it. I asked them to please call the manager on duty and he would clear this up. When the manager came over and asked what he could do to help us now, we explained what was going on and that we were just trying to close out our layaway account, collect our crib and mattress and be on our way. He and the employee at the customer service counter whispered a few things back and forth and then he returned to us. He said here is what I am willing to do for you folks.

You may receive a refund for the mattress here at this store and then pay for your crib and leave with both items even though you did not follow proper layaway procedure. I asked him what he meant and he said well you really should have insisted on having the mattress stored with the crib when you put the item on layaway to begin with, Ma'am. I said you were out of stock then too. How can I insist on something that can't possibly be done? He responded with Well, quite frankly ma'am, you should have known better than to put an item on layaway when the free item is not in stock. I should have known better? My husband and I were just shocked. How can a store offer a sale on an item that isn't even in stock and remains out of stock for over a month!

We had planned to spend the day collecting items for our son's nursery and quite frankly expected to enjoy the process. After spending 3 hours in total dealing with your store and your employees and having to run all over town, we were left exhausted, disappointed and extremely sad. Something that should have been a joyful event was completely ruined by the incompetence of your staff. I can easily say that I will never use your layaway program again and I am seriously considering not shopping at K-Mart at all. I was just left with the most disgusting taste in my mouth from the whole experience. I have enjoyed shopping at your stores over the years and thought it was important to pass along this information as you might be interested in knowing how one of your stores is operating. Thank you for your time and have a nice day.

I went to Kmart to purchase a bicycle for my boyfriend and they only had one that I saw was good enough but it had a scratch on the front. First I asked the guy working in that area if there was any more of this bicycle in the back and he told me no. I went to customer service and asked if I would receive a discount on the bike for $140 and she says no. The scratch was not big enough for a discount. So I asked her if she could look for another one.

The lady was so rude. She paid me no mind until I was rude to her and then she paged someone although they took forever to bring the bike. I still bought it because it was last minute and my boyfriend's birthday was the next day. I even explained to her that is was a gift and I refused to pay so much money for a bike that was defective to me. Took the bike home. Put some bows on it and surprised my boyfriend. He loved it. We put the bike into the car and we heard this loud noise, the freaking tire burst. It was old. Went to return it with the receipt and all got another one. Same bike with the scratch. (M boyfriend went that time. ) I was so upset. He got on the bike, took a short, very short ride and the bike broke. He somehow managed to lose the receipt and we need the credit card to return the bike and all I want now is my money back. Kmart will no longer be getting my money. They have the poorest customer service.

My son had gotten 3 pairs of jeans and they were way too big for him and he has mental problems, and only wears sweet pants. He does not like the way jeans feel. So anyway, I did not have a receipt, they were a gift. We were treated very badly. The lady was very rude to us and she did do the exchange but not for the full amount, so my son got less then what he should have gotten. So I feel like it was discrimination, he should have gotten the right amount.

I will never shop at Kmart again. You don't care if a child that has medical problems, you do not treat them that way. He should have gotten what he returned, it is a bunch of **.

On July 31, 2010 at approximately 10pm, I finalized and placed an order at kmart.com. At check out, I was overcharged on almost every item in my cart. I called customer service and the woman I spoke to said that the computer updates sales prices on EST not PST, but the website does not. This is misrepresentation and fraudulent to the consumer. If they are going to advertise specials "thru 7/31", then they should honor the sale prices in every time zone.

This morning I logged into my online account at Kmart.com to check my order status and it says that most of the items will be arriving in 7-9 days or 8/6- 8/10. I have received 3 items out of the 15 that I ordered and also overcharged on one item. I called customer service this morning to follow up and they have informed me that all other items have been canceled because they are not available, yet when I check the availability on Kmart.com the items are still showing available. There is something serious wrong with this process. My daughter is starting school on 8/11 and I only have 3 items for her! This is ridiculous.

They have serious problems with their website and it is unfair to me and other consumers for them to advertise items for sale that are not available. It is unfair to consumers to place orders (over a week ago) expecting them to arrive any day, only to find out that the website is falsely showing availability. It has been a week since my original order, that is more than enough time to update a website and figure out if items are available or not. When items are not available, then they need to update their website accordingly and in a timely manner. They are still misrepresenting items and this is so wrong and very disturbing to me.

I have requested that they check availability at all your stores and send me my items ASAP at no cost, but every e-mail I have sent has come back as "undeliverable". Even the one I submitted directly on their website at Kmart.com. I am also requesting that they send me compensation for fraudulent advertising in the amount of my order $140.38 so I can get my daughter some school clothes before 8/10. They gave me a credit of $2.80 and said sorry. That's not good enough for me. Now I have to wait for my credit card to be reimbursed and then hurry up and try to find some other school clothes for my daughter.

I purchased a swimming pool on Yesenia name and her phone is **. It has been 20 days and Kmart has not given me my money back. I need them to credit my credit card. Thank you.

On July 25 at 9:47pm, I purchased a JVC GZMS120BLS Camcorder. I arrived home at about 10:20pm to open it and charge it and there was nothing in the box except the power cord and usb cord. I called the store immediately after realizing the camcorder was not within the contents of the box but the store was closed already. I called first thing Monday July 26, 2010 @ 7:30am and talked to an assistant manager Baha, he said to call back after 4pm and speak to manager Susan. I called right back because Baha didn't ask for any information and it seemed very odd to me. I spoke to another assistant manager Heather, and with assistance, she logged in my contact info and promised a call back yesterday.

On June 5, 2010, a Jaclyn Smith Dutch Harbor 6 sling action chairs and a matching hexagon glass table had been purchased at our local KMart. On July 22, 2010, I arrived home from work and opened the back door to see that the tempered glass tabletop had been shattered into about a thousand little pieces. I had taken a cell phone photo at 6:16pm of the shattered tempered glass sitting in a mound underneath my table frame. There had not been any inclement weather within the 24 hours which preceded this incident. I plan on contacting KMart and the manufacturer since I still have the sales receipt and paperwork as well as my cell phone photo as evidence of this glass top being a defective item.

Because of Kmart's return policy, I am stuck with a swing that is not steady and shakes when my 2 month old baby swings in the Cosco Five Speed Swing. I am satisfied. I also feel Cosco should reimburse the customers money and take the Safri Swing off the market. I paid 59.99 for the Cosco Swing and it is not steady at all. When my 2 month old swings, it shakes. I feel like I wasted my money. I cannot return it because it past my 90 days.

Our tempered glass top exploded. We purchased it about 4 to 5 years ago. I thank God that no one was around the table when it exploded in million of pieces. I would like to have the table replaced, of course free of charge.

On 6/3/10, I ordered a gazebo from Kmart.com. I paid for delivery but when the item arrived, I was told I had to pay for installation because it was not included, so I did. When the installer came out and tried to install the gazebo, he couldn't set it up because the item that was sent to my home was not as described and the patio area that I had built was not large enough. I asked the installer if he can install the item at the back of my yard because it is a large space but he told me couldn't because the area is not level. I called Kmart.com and they immediately refunded me the cost for the gazebo, shipping and installation.

I later contacted Kmart.com and asked them to send someone out to pickup the item which they did, but when the driver got to my home, he refused to take the item back because it was opened. I contacted Kmart.com and explained to them what happened. At 1st, I was told I had to wrap the item up before they can pick it up because they are not responsible for wrapping it. I explained to the Kmart representative Marcie that I couldn't wrap the item because I didn't touch it and it is large and heavy and I'm a female who recently had surgery, and that was why I paid for the installation. Marcie initially told me that she will reverse the credits that were given to me until I can wrap the items and call them to have someone pick the item up. But, then I mentioned to her that I will contact consumer affairs and the media, then she became very cooperative and offered to refer my issue to Sears online Solutions.

It's about 2 weeks now that Marcie and I have been communicating back and forth. I have 2 calls that I saved from Marcie stating that someone from Installation was going to contact me to setup a time to come out and wrap the item and pick it up. The last call from Marcie that I saved confirming what I stated above. On 7/19, when I didn't get a call from anyone from the Installation office as Marcie stated in her message to me, that someone will be contacting me in 48 hrs. I called Marcie to let her know, she promised to look into it further and let me know.

The next call I received from Marcie was on 7/19, stating that she is unable to get authorization for a return to come out and tape up the box because my yard was not level and that she will give me a few days to get the box wrapped and contact them. If she doesn't hear from me in a few days, she will reverse the charges. On 7/21, I called Marcie to thank her for all she had done in trying to resolve the issue but that I will be contacting consumer affairs and her corporate offices because I'm not satisfied with the services. Marcie then told me that I have until 8/1 before the charges are reversed. Order#145125110. I'm unable to park in my garage because the gazebo is taking up the space. This is taking up so much of my time trying to get the issue resolved and the emotional roller coaster that I'm placed on from hearing the issue was resolved to it not being resolved.

I purchase an RF modulator, so my 6-year-old daughter could watch DVDs on our TV. I connected it to the DVD and TV, then I plugged it into the wall. Nothing. The ON indicator light on the RF modulator did not illuminate. It was late, and I put everything away. Then I returned to Kmart to exchange this item. It wasn't working, and I was told I could not return it, exchange it, or nothing without my receipt.

I explained to the clerk and assistant manager that I had thrown the receipt away, since I had paid cash. They told me I was out of luck. I asked for the telephone number to the district office, so I might call and see if I could speak to someone more reasonable. The assistant manager told the clerk to just give me the toll-free number on the overhead display and send me on my way.

I called the number and was told I would have to call yet another number to complain. I did and was again told they were sorry for the problem, but there is nothing they could do for me without a receipt. So I paid $15+ for something that is obviously defective. And now, I'm stuck with it. I now understand why Kmart went into bankruptcy--defective products and rudeness help. Good luck, Sears.

I was singled out and the date was 5/18/2010. I had paid for my layaway, for my grandkids' Christmas, so I was still in the store shopping for myself, and asked Kate who was a cashier, "Where is the dressing room?" She pointed to the left, came up to me and said, "Don't go and start stuffing clothes down your pants." I was ******, I told her I came with money and credit cards. I was so ******, I had to leave the store in order to get my head together, and return 5/19/10 to speak with a Manager. She spoke this in front of other customers, at the register, and I had to wait for a manager before I went to the dressing room. I will never shop at Kmart, again. This was very hurtful and embarrassing for me. And I do not appreciate what she said, to me. All black people do not steal.

I ordered an item (order #***) from Kmart.com. I immediately canceled the item because it was purchased for me at a store. When I tried to cancel they said there was nothing they could do and to call back later. I talked to a supervisor who said to call back tomorrow so we can contact the shipper. I called back the next day, the shipper was closed but Kmart told me to call back on Monday at 7am, that's when the shipper opens. I called back 7am and they told me the shipper doesn't open until 8am. I called back 8am and they contacted the shipper who doesn't have the item yet!

I feel like I am getting the runaround because they don't want to return my money. First of all, why can a customer not cancel their order after it has been placed? I know someone canceled the order! Secondly, most companies don't charge for an item until it has been shipped, which mine has not! Now I am $200 plus short in my account and my bills will be behind because of this. Due to the hassle Kmart has caused, I plan on getting my money back from this order as well as return the item which was bought for me.

This is an urgent matter. I was at store 9338 this evening. I was treated as a criminal by the security guy, I was accused of stealing. I was called all kinds of names, I was shouted and yelled at in front of customers and Kmart staff. I was extremely insulted, I was threatened and harassed. Due to my illness, I was almost going to have a heart attack. The security guy accused me of stealing two make-up items. I was almost got arrested, but the police office decided to send me to court because I am a respected mother, have master's degree, never had any felony or even a driving ticket in my entire life. I am almost 36, live with honor and dignity, but the security guy would not even let me explain the misunderstanding. He was just calling me thief and all kinds of names.

He told me he caught me on tape, but he never showed it to me. Yes, the two little make-up dropped in my large shopping bag. I just didn't notice it because I purchased so many clothing, including $855 plasma TV. When he stopped me, I had no idea why. He was just shouting with bad words. First, I thought he stopped me because I didn't show the receipt of the TV at the exit door. He didn't even let me open my mouth, just called me thief and called the cops. I was about to pass out, I couldn't believe my eyes. Now, I am desperate. What do I do? I have a respectful family. I did not expect Kmart to treat me and my family after all these years that we have done business. I guess the items were only $12.50 each.

I went in to cancel my layaway, that I had started less than two weeks ago, and the store policy takes the $5.00 layaway fee. I put $15.00 down, and was not told by the Cashier, Jessica, that once she cancels the layaway, I was going to lose the $15.00, as well as the $5.00 initial layaway fee. I have been a Kmart shopper for years.

I will probably not return to that Kmart, and there are other stores that I can go to, where I will not be treated with disrespect. I have been on both sides of the spectrum, working in retail, and being the consumer, to know that the customer is always right. It will take one person to spread bad things about the company to other consumers, and they will not go to that particular place.

I was willing to eat the $5.00 fee, but I felt like I should have been able to receive my $15.00 down payment, but the Assistant Manager, Robert, did not see it my way. I am taking this matter to his manager next week. If I get no results, corporate headquarters will be contacted. I work hard for my money as anyone else does, and I basically lost 20.00 at Kmart. I will not do layaways at the Florence location again. I will take my business elsewhere.

I needed some Excedrin for a headache I had and was going to purchase a small bottle of 24 tabs at Kmart. When I got there they had an big label on the shelf right below the product indicating a sale price for a bottle of 100 tabs Excedrin for $6.74. So I thought good timing I am getting a great price for these. I double checked the original price and checked the sale description and price before paying for the item. At the register the price came to $9.22, which is the original price of $8.99 plus tax. The salesperson gave me a look as if I was the one that was wrong. I eventually went and pulled the sale price tag off the shelf and gave it to her.

At this time she called the manager Jim over and showed him. I asked if I was to get it free for the trouble and he quote "that I could have it for the sale price". How nice of him, that was the price I was planning on paying for the item till they were going to charge me $2.25 more for the item. The point I was trying to tell him was if I had more things I would have bought, I might never have caught this. How many people do they cheat by doing this everyday? What is our right as consumers when businesses are doing this kind of business. Let me remind you that this has happened in this store at least twice in the past 6 months. I'm tired of getting ripped off and feeling like the bad guy when this happens. I'm taking legal action, class action lawsuit if possible.

I was looking at the handbags and I went to step forward and my I hit my left foot. On the top of my foot, on the bottom of the shelf, it cut my foot. Well, a bad scratch had very bad pain. I am still in some pain today. They have placed the shelves too close to each other as I realized when I spoke with a friend in Australia, he told me they have the same problem at K-mart in his country. He said he noticed that too that the shelves were too close. So what if my grand kids has hit their feet against the shelves. I reported it to customer service as I checked out, as the store was closing up for the night. The lady told me that she would report it to the manager. I said okay, but I think I will be okay. We will see but I am reporting this so it will not happen to any other customers.

We came home one night and the glass was on the ground under the table, smashed in millions of pieces. The neighbors said we had a 3-4 minute wind and rain summer storm but none of our other pool and bar equipment was damaged. We had a 4 person glass bar with an umbrella that was fine. I loved the octagon with leave design in the glass and am so disappointed I no longer have it. I have 6 chairs that are in great shape but need to purchase a new table!

In October of 2009 I purchased two chest draws with four draws. I assemble the chest, place my clothing into the draws,however when I open the draws it was stuck the knobs on the face of the chest came loose and the draws fall apart in the bottom. Try nailing together will not work. So i am stuck with 2 draws chest with clothing on the floor . I call3d the store was told 90 days to exchange or 10.00 dollars coupon with the purchase of 50.00 dollars. I ned some assistance in resolving this matter.

My daughter received a shirt from K-Mart for her birthday. It had all of the tags and size stickers on it. We went into K-Mart to exchange it for the exact same shirt, just a larger size. We picked up the shirt and went to the service desk for exchange. The clerk proceeded to tell me that without a gift receipt or a regular receipt, they could not exchange it. I told her "I want to see the manager NOW." She called the manager and she told me the same thing. I told her it has the tags and size stickers. She told me without a receipt they can't look it up. It had the tag with the price and sku on it. I told her I will never shop there again.

I am still upset that I had to ask the person who bought the gift to exchange it. So today I called the customer service line. The guy I spoke to said that is their new policy. I told him that is a crappy policy. I told him I will NEVER shop at K-Mart again. He asked if he could send me a $10 off coupon. I told him I won't use it because I am never shopping there again. I also told him I am letting everyone know of my terrible experience.

I have bought a under the counter coffee pot and every since I bought it, it has leaked. I have to put a towel down under it to catch the drip of water from the reservor. I am very upset that this is happening. I have used your product for year. But this new coffee pot you have out is no good. I believe I may have to take it down and find something else to use. That in is self upsets me because I like my under to cabinet coffee pot. I also have notice that the top to the pot it self is cracking and I don't understand that either. I just think this product is [bad], for the money I spent. Thank you for listening.

We bought an outdoor patio set on clearance from a closing Kmart. Yesterday, while we were outside enjoying lunch, the tabletop spontaneously shattered for no apparent reason. The pieces continued to pop in their heap.

Outdoor Patio set purchased about 4 years ago at K-Mart. Glass top table shattered for no reason and paint on chairs is peeling. Glass shattered as I was standing at the table. I would like to be reimbursed for the cost of the furniture set. I am tired of purchasing "disposable" poorly manufactured and dangerous merchandise.

It is the weekend and I have not reported it to Sears yet. If there is a safety defect I don't want to return it to Sears so it may be covered up. I am calling for advice. Kenmore microwave Model 721.63259301. Ser# 903TA00176. Mfg March 2009. Possible long term ovedose radiation Mechanical defect on safety door latch putting full microwave radition into area when door opens.

I purchased a craftsman lawnmower from Kmart with an extended warranty. They cannot find the information after telling me that they told me would be in their system. I have had to return the lawnmower 3 times and now they refuse to replace it or repair it in any resonable manner.

We bought Frigidair HE front load washer (and similar dryer) from Paradise, California's KMart in late December 2009. The washer was defective so we returned it and got another one; it was giving breakdown codes and would not work at all. The second machine did the same thing, so we had it replaced, then it did the same thing? Incredibly, the third machine just did the same thing a few days ago, with a PAU code, and it does not work at all. We are at this moment waiting for the repairman to show up today, for the 4th or 5th time as they have been out here so many times that we have lost track. I get the distinct feeling that this is intentional, especially since the 90 day store return period just expired. Also, they claim there is no record of the third machine, which is to their advantage since they are actually claiming we only bought one machine, back in December.

Ad in Kmart circular: Soda, Sunkist, a&w root beer, etc 4 for $12. Sale 12-pack cans. Extra $2. off when you buy 4. What could be simpler, right? I went into store to purchase 2 cartons of each of the aforementioned sodas and take advantage of the extra $2. off. Unfortunately store is out of one of the sodas I chose. I went to customer service to request a rain check and that quickly turned into a nightmare. For at least 15 minutes no one would pick up the repeated pager, When they finally did answer, it took at least another 15 minutes for them to verify they were out of the soda I wanted.

When I requested a rain check they argued with me that not every thing comes with a rain check. I proceeded to show them that the ad did not specify, "no rainchecks". The next battle occured trying to find someone with some sort of small elecrtonic device to do with rainchecks I suppose. After 2 or 3 pages to get someone to the service desk an older woman appeared. By this time, an hr. has lapsed. I am in my 70's and my 87 yr. old husband has been waiting in the car as he is handicapped and the temperature is above 90 degrees. I mention this but I am ignored.

When I can't stand it any longer, I raise my voice, and am told to be patient, that someone is coming from the other end of the store. I refrain from telling them that I could have rolled a peanut with my nose several times over by this time from the other end of the store. Oh, the older woman that was punching something in her hand held device, that had something to do a rainchek finally walks away. I am completely ignored, so I leave the store the same way I came in. For Gods sake, what does it take to remedy something that simple. No soda? write out a rain check! like any other store! the treatment I received from [K-Mart] staff was deplorable.

Circular Paito Glass top table shattered...for no reason. I woundered why... and see this is not an isolated incident..how do I get a refund or safe replacement. $500 paito set use-less

I had purchased a Victoria Martha Steward Patio set from Kmart. I put the pieces on layaway, Lazy susan glass table with 5 chairs, swing, 2 - rocking chairs, Love seat and glass coctail table, 2 lounge chair, 2 umbrellas,and all with cushions.I just loved this set but couldn't afford it all at once. I believe we purchased it in 2004 or 2005. I know I have the receipt some where. After about a year the set started to rust. So I called kmart and was told they could not do anything and to contact the manufactor JRA Furniture.

I explained that we stored it every winter and more or less I was told they couldn't do anything because it was pass a year. We were very frustrated due to the price we paid for the whole set. The next summer I walked outside and saw that my coctail table was shattered in several pieces. No one smashed it and my plant was still sitting on the table. I called Kmart and they said again they can't do anything. Next in line was my lazy susan glass table that just broke in front of our eyes. I especially are heart broken about this and don't have the money to replace it.

I have kept some of the glass and started to research to find that other people have had problems with this set also. Even though Im just writing to you now do to some health issues I have had, I would like to see something be done that no one else has to loose their patio set to poor workmanship and their hard work to purchase it. Thank you for your time.

refuse to answer phone after repeated attempts.phone was also picked up and hung up with no reply.

I received a gift from a friend when I was in the hospital for surgery( pajamas). They did not fit and I wanted to return them for a store credit since I didn't have a receipt and I didn't want to ask my friend for a receipt. The lady said KMart no longer accepts any type of return without a receipt. I wasn't looking to get money back, just a store credit to find something I could actually use. This is why I stopped shopping there. Walmart, Kohl's, etc will give refunds with NO QUESTIONS asked and no receipt. If no refund, at least a store credit. I live about 4 miles from KMart but I will drive the extra 10 miles to go to any other store because of their very generous return policies and customer service.

My son has been going down to Kmart for the past couple of months, and has bought various jewelry from your store. He has been lately searching for a 26 inch gold chain for a while now, and hes been willing to spend just about any amount for it. Every time he went, Kmart never had it in stock. Today he went down and asked if the chain was there, but the woman working the department wouldn't bother with his questions. All she would say was "No, I'm busy." My son after a little bit felt like crap, and just wanted the chain.

He then requested if Kmart could order the chain he wanted, so he can come back another time, but the woman again said No, and this time claimed she was the manager of the jewelry department and she had no time for my son. He brought this to my attention this evening and I found this behavior very disrespectful. I know plenty of people that shop at Kmart, and I will get word around about this unless something is done about it. Thank you.

I purchased the 6 chairs,table,umbrella set. and I bought the bar set 4 chairs,umbrella, and of course the bar itself. Only last year (2009) I am very disappointed with this furniture, everything already has a lot of rust after only one year...it's rediculous because it wasn't cheap, but I guess just made cheap and not to last long. I'm very upset, and would like to know how to get something resolved.

I purchased a very nice outdoor patio set from Kmart in 2003. I keep the chairs either in my shed or under a patio furniture cover in the winter. Well, this year when I uncovered the set, huge pieces of paint were peeling off the chair arms down to the metal. The set isn't even 5 years old and it wasn't cheap. My last set (from another company) lasted close to 12 years and the paint never peeled off. So now, I am asking the company to send me a can of paint so I can fix the damage. I don't think it is still under any warranty but it should be! How disappointing.

Six sided glass table top exploded into a million pieces on our backyard deck. Nobody has been hurt, but there was glass everywhere. It took me hours to clean up. This table was only a couple of years old. I'm hoping there are no glass fragments that I missed so the kids don't cut their feet. I want to be compensated for a new table and my time.

I heard a really loud explosion and when I went outside, my table top glass broke into a million pieces. The lazy Susan was intact. I know it was not broken accidentally as no one was outside at the time. My table is inside my covered patio, so it does not get any sun exposure.

I now don't have a table for my outdoor patio and we can't afford to buy a new one. I'm very disappointed, as I know this is happening to most everyone.

On Wednesday, 4-28-10, I shopped with my mother-in-law around 9:00pm at a Kmart. I had a Kmart Savings Coupon for $10 off a $20 purchase. It said it was valid 3/5/10 to 5/22/10. We had friends and family who used them just a few days ago at this store. Now, they posted that due to the high volume of usage in the Chicago area they no longer accept them. This isn't for a particular product they could run out of.

I now proceed to use my coupon for a free bag of Doritos, any size or flavor, and the girl, Cynthia, who rang my order at the customer service desk told me they don't accept them. My other coupons were valid. The best part of this is my mother-in-law used her coupon at another register, and it was accepted. I thought when a store advertises they take any coupons, there wasn't a cut off unless the coupon expires or the product runs out. It really is a sad situation when different clerks in the same store have the power to say yes or no whenever they want.

I was in the store this morning and was going to purchase several items. In particular, a men' s Joe Boxer swimsuit that was on sale. There was a sign on the rack with many colors of suits. At least 10 of the suit I was going to purchase. The suit rang at the register for full price. The cashier spoke to a manager who was not helpful, then went with me to the rack to see the sign. She then spoke to another manager, Camille, who would not give me the sale price. I asked to speak with her and we reviewed the sign together.

The original price was 21.99 and was on sale for 11.99. She stated it was a not a "big men' s" size and refused to give the price even though I stated there were several more of that style on the rack. I then left the store and did not purchase any items that I intended to. The customer service is not consumer friendly, and the attitude of the manager was non consumer friendly. I will not return to that particular location in the past, even though it is very convenient to my job location.

Kmart advertised a Weed Eater One riding lawn mower in the paper. I called the store and was told that they had one. When I got to the store, they did not have it and was told I could get one in Lorain, Ohio. We have always enjoyed shopping at Kmart and never had a problem like this before. We are beginning to wonder if we should take our business to another store. Why could not the store manager have one shipped from Lorain so that I could see it and purchase it? Thank you for your help.

Myself and my husband got a patio set. It cost us around 800.00 dollars. We set it up and the first high winds blew it down, we were so upset,. The rod irons all was bent, and the material was ripped from the rod iron. There is no way to fix it, so they really need to price stuff that sell very cheap because it is not worth $800.00. We were looking forward to showing it to friends but they know not to buy this set.

I was at your store on 4/18/10 at 1:16 pm. I was going to purchase a bottle of water. The sign on the product was buy one get one 1/2 price. The service counter said no. They would not even go to check the sign. I retrieve the sign and showed it to cashier. The service counter clerk was very rude told me to leave the store. I will never dart in your stores any more.

I have traded with k-mart all over north Al but you have all the customer you need so goodbye. There is too many stores to put up with being treated like I was. I worked in the public for 42 years. This was terrible for a service counter to be maned with this kind of a person. She was not a people person. As my wife was checking out she overheard the service counter clerk say, good riddance she is really good for business to be over heard like that. I will tell as many people as I come in contact with. How I was treated, this should be good for your store.

I was in Kmart in Midland Mi. and had to use the restroom. It was absolutely filthy and smelled terrible. I will never use the restroom there again.

I got under the counter coffee pot for Christmas and it already quit working.

The usual. Every time I go to Kmart, but this time I made my mind up that I will never return to a Kmart store. Waited in line about 10 minutes and got all my stuff unloaded at the register. The guy said his computer locked up and here came a floor person. Showing big authority, she told me to put my stuff at the next register and she would call a girl to open there. She said it would be awhile on the one that froze up. That is their explanation. No one came as she called and called. Then she took my stuff and put it back on the frozen register. I told her I was in a bit of a hurry since I have been waiting awhile. Meanwhile, I picked up a Little Caesars pizza to take to my friend for break. Finally, the register got to working again and got checked out.

To my embarrassment the woman at the desk yelled that something didn't have the thing off so I beeped going out the door. The girl at the front desk checked everything and said it was fine now after taking everything out of the bags and putting them back in. But in the middle of all this I had bought a bottle of Zyrtec and it wasn't in the bag when I got home! The pizza that I got for my friend was burned when we took it out of the box! I didn't even bother to go back about the Zyrtec, I just went to Wal-Mart and bought another.

My question is: why doesn't someone train these people to know how to act and how to treat a customer? During all of this the people were rude and never got in a hurry! How do they stay in business as everyone I talk to has the same problem when they go there. I probably won't make a difference not going there but point is: if they treat everyone like that (and they do) they will eventually be out of business. They don't even have a customer service person to talk to about this. I have decided to boycott Sears also since they are about as bad!

I went into the store to purchase iTunes gift cards as gifts. I purchased two gift cards and took them to the counter. Because of the way the iTunes designed their cardboard sleeves (of course, I was informed that this was Apple's fault by the cashier), they were unable to scan the card when it is in the sleeve. So in the infinite wisdom of the suit/suits who make the executive decisions, instead of creating an SKU number for the item, they have the cashiers remove the card off of the sleeve which is attached to the card via glue.

Gift cards are generally purchased as gifts. I am not sure who thought it was a smart idea to handle this problem via this method, but I am sure some suit earned his or her paycheck that week. Apple goes out of their way to create great, eye-catching packaging only to have it defaced by Kmart employees in attempt to sell the item. Needless to say, one of the cards was damaged in the process. One was bent but passable. The other one was not only bent but also had the paper ripped off so that there was a big white streak where the printed paper had been. It also was ripped with paper attached so it would not stick back on to the card. It was then handed back to me ripped, bent and the card unattached from the sleeve, after I paid for it and was giving it as a gift.

I was informed by the cashier that there was nothing she could do and that I had to go to the service desk. All I did as a customer was purchase an item from Kmart and now it involves having to go to a service desk because of a mistake/shoddy service by one of the company employees. I then spoke with Aisha at the service desk, who then repeated what the cashier had told me about the way their system is set up. I let her know that I already knew this and I realized it was not her fault nor the cashiers but how does this help me as the customer as I have to stand here for 15 minutes to be told what I was already told? She offered no solution. I then said, "can you just exchange it for another one that is not ripped, bent and damaged?". I was informed that she could. However, his request was not simple and took 45 minutes from start to finish (which is probably why she did not offer to do this).

I was told to do an exchange, they had to "transfer" the information from one card to another. To start off, it took Aisha eight minutes to walk to other end of the store to get the new card. It took me two. Then I was told that she now had to go downstairs as this transaction could not been done on the service register at the service counter. Of course, I had to ask what was going on. This information was offered without my having to ask. I am not sure where "downstairs" was but it was not accessible to customers. This time, Aisha was gone for 11 minutes. She returned without my receipt or new gift card. When I asked what was happening, I was told "they're doing it". When I asked how long it would take, she shrugged and "I don't know". I asked to speak with a manager.

After waiting for about 6-7 minutes (we are now up to 25 minutes), the manager Steve came over and told me again for the third time "this is just how their systems work". I told him again I was aware of this but how does this help me as a customer as I am being inconvenienced in a big way because of company policy and shoddy service by the cashier who should have been more careful to begin with. The manager said to me in response, "do I give you the impression that I don't care?". I answered honestly and said "yes", telling me what have already been told twice and what I already knew and blaming it on store policy when I was clearly very, very upset did reflect that he cared to resolve the issue or that he was really interested. He was just passing the buck, reciting company policy and not being proactive or taking control of the situation. Instead, he responded by getting angry and defensive and started yelling at me (in front of his employees and customers).

He then basically said he was sorry I felt the way I did and there was nothing he could do. He then just walked off. He never apologized, not once. I have never seen such poor customer service or manager. What he should have said is "I apologize you are having to wait so long, I know it is very long and not the best solution. I can try and expedite this for you, etc". But instead, he acted like we're two people on the street and I had just stepped on his foot and didn't apologize and he was now pissed off for being disrespected. I have five years of retail experience, ten years of customer service experience in call centers including being an assistant manager and a year waiting tables. So I have plenty of experience working with the public. When working with the public for a company, it is your job to diffuse the situation and offer whatever solution you can. Not to inflame the situation, take it personally and then walk off leaving the person you are paid to help angrier and more upset than when you walked over.

I would like to say that it was now over, but it was not. Aisha kept disappearing to run errands not related to my problem. I then asked the other person standing there that I wished to speak to another manager (who was named Ed and who never showed up). I asked to speak to a second manger as I was still waiting and it was now 35 minutes, I did not have my receipt. I did not have the damaged gift card or the new one and the first manager did nothing but make me angrier and the service agent who was helping me was no longer to be found. When I asked Aisha repeatedly how long it would take "downstairs", I was told "I don't know". So I had no way of knowing if I would be standing there for another 15 minutes or another half hour. Now with Aisha gone, I had no idea what was going on if anything.

By this point, I had decided against an exchange as it was too long and complicated and just wanted a refund. This too was not a simple request and required transactions "downstairs" as iTunes gift cards are non-refundable. All the more reason to not have a store policy, which requires defacing the product you are purchasing and if said policy is in place, then the employees/cashiers should be trained and instructed how to do this more carefully to avoid defacing the product. Although this policy so utterly ridiculous. If the policy had been to create an SKU number for the iTunes gift card so that the cashier didn't have to have counterfeiting skills and could just punch in an SKU number, the whole thing could have been avoided.

So after 45 minutes and no apologies and nothing but indifference, attitudes and deliberately slow service, I finally walked out with my $15.00. I have never been treated this badly. There was even a customer there watching the whole thing shaking her head. There is a reason that Kmart had been profiled in a negative light in numerous documentaries and programs including the award winning Front Line. If I did not have to purchase a specific item for my nephew's birthday, I would not have gone into that store. I will never ever set foot in a Kmart or a Sears which owns Kmart again. I do not care how far I have to go out of my way, but I will never purchase anything from Kmart or Sears online or in a store.

I placed a tent on layaway at the end of February 2010. The person that handled my order advised me that I needed to make payments every two weeks, but never advised me that there was a minimum amount due per payment. Possibly out of ignorance I did not bother to fully review my receipt to see if there was a minimum due as the only thing highlighted by the clerk was the next scheduled payment due date. I also didn't review the receipt as the signs posted in the layaway department made no mention of minimum payments, only that payments were to be made bi-weekly. I stopped at K-Mart so I could make my payment on 03-06-10, which was the scheduled due date for my first payment.

I was asked how much I wanted to put down as a payment and advised her to the amount of $20.00 and she processed the payment. This clerk never mentioned to me that I still owed $8 to complete my first payment in full. My friend and I stopped at K-Mart the other day so I could make my next payment and when I went to the Customer Service Desk, I was advised by the clerk that she couldn't process my payment, didn't know why and that I needed to go back to the layaway department. I walked back to that department and handed my original receipt to the clerk and tried to make a payment. I was told by the clerk that I could not make a payment because my order had been placed back out on the floor.

I asked her why and she told me that my payment was fifteen days late. So I asked her how was that possible when I just made a payment two weeks ago. She proceeds to tell me she doesn't know, but I was late and it is their policy to cancel orders when payments are late. I again asked her how was I late when I was certain that I had made a payment. She again tells me that she doesn't know. For fifteen minutes I attempted to get this clerk to explain to me what was going on and all I got was the response, "I don't know".

At this point I am getting very upset and asked for my money back and she tells me to wait. She then leaves the desk and lets me wait at her department for 10 minutes before she comes back and tells me that now I have to go back to the Customer Service Desk, where I originally started off at. I asked her why I needed to go there. I was already there and they told me I have to come back here to layaway. She tells me she doesn't know why but that I have to go there. So I said to her very calmly (even though at this point I am very upset) "if you don't know what you're doing, why are you working back here?". As soon as me and my friend started walking back up to the front of the store, this clerk starts following me and shouting at me through the aisle, "I know my job! Who do you think you are?

You don't know everything! I know how to do my job! Now I am getting even more upset because not only am I being given the runaround, but I am now also being harassed by the clerk. I turned around and told her that she needs to back off and shut up. She gets right in my face, swinging her finger in front of my nose yelling "You shut up. You shut up. You don't tell me to shut up! You are nobody! Who do you think you are?". At which point I tell her that I am the customer and that my business in this store along with all the other customers is what allows her to have this job and "earn" a paycheck. I turned back around and continued heading to the customer service desk.

As my friend and I continued our walk back up to the customer service desk she is still yelling and hollering. Another clerk comes over to her and tells her not to worry about it and now she starts crying and claiming that I was cursing at her. Well I looked at my friend and said "did she just accuse me of cursing at her?" and my friend says "yep". So I ask my friend if she heard anything of the sort come out of my mouth and she says "nope". I said I thought so but wanted to make sure that nothing slipped seeing as how things were already going. So now I'm even madder. Now I am being accused by an ignorant and rude clerk that was yelling and screaming at me of something that I didn't do.

We finally get to the customer service desk and no one is there. We stood there for about 5 minutes and then saw a man take the clerk through the front of the store while she is still hollering and crying. We wait another 5 minutes and a lady finally comes over to the customer service desk. She has my original receipt in her hand from my layaway order and asks me what the problem is. I would think that since she is holding my receipt in her hand that she already knows I'm waiting on a refund. So I explained the problem to her and she then advises me about the "minimum" payment amounts. So I explained to her that in all honesty I didn't realize that there was such a thing, that I didn't bother reading through the receipt because the signs posted in the layaway department only instructed that payments needed to be made every two weeks. I asked her why no one bothered to tell me when I came in to make my payment that the amount I paid wasn't enough to cover this minimum amount. She had no explanation.

So then I asked her why I wasn't notified that there was a problem with the layaway order when it was required to provide them with my home address and telephone number so that they could contact me with any issues. She also could not explain to me why I was not contacted. So I explained to her again that I wanted my money back and also wanted to make a complaint against the clerk that was yelling at me. This clerk tells me that she will call a manager to come up to the customer service desk and assist me. Another 5 minutes go by and no manager in sight. Another woman comes up to us and the person that was trying to "assist" me says are you here to help with this customer and she says no.

So the clerk calls the manager again to come up to the desk. Finally after another 5 minutes the manager comes rolling up to the customer service desk. It's the same guy that escorted the layaway clerk through the store. So I know for a fact that he witnessed how she was acting towards me. He then has the nerve to ask me "What seems to be the problem?". So now I have to explain for the third time what happened and that I want my money back. He looks at me and tells me that I now have to walk back to the layaway department again for him to be able to process a refund.

We get back to the layaway department and he proceeds to tell me that I will not be refunded back the $5.00 layaway fee or the $10.00 cancellation fee. I ask why? I didn't cancel the order and no one in his store followed their own policies and procedure and that I was harassed by his clerk. He tells me the best he can do is place the item back on layaway and waive the $5.00 layaway fee for starting a new layaway. My friend at this point is even more upset than I am and tells me to just get my money back and forget about buying anything else from the store.

So I told him no, I just want my money back. I only received $55.00 out of the $70.00 I had already spent on a tent that ended up going back out on the floor and sold to someone else. I then proceeded to tell him that I wanted to make a complaint against the clerk and was extremely upset with the way that she treated me and the only words he offered up to me were "must be a full moon". At this point my friend grabs my arm and says just let it go and lets get out of here. So we left the store, without an apology and minus $15.00 that should have been refunded to me. I called K-Mart and asked for the name and number of their district manager this morning and was refused this information.

Instead I was given the number 1-866-KMART4U. I called this number and explained my experience and the lady on the phone said that if I liked she could connect me to the manager of the store I had the issue with. I asked for the district manager instead and was now told that they do not have that information and that this was the best she could do. I advised her again that my complaint was also about how the manager handled my issue and what good would transferring me to the same person my complaint was about be. Needless to say she transferred me to the manager.

A woman named Jean answers the phone and announces herself as the manager and asks what she can do to assist me. I asked her if the person that transferred me explained everything to her (seeing how I was on hold for 15 minutes) and she said yes but that she wanted to hear it from me. I said fine, this is now the 5th time I was explaining what happened and hoped that it would be the last. I told her everything and she then tells me that the person that was introduced to me as the manager was only an assistant manager and that he never advised her of any problems occurring at the store over the weekend.

I said that I found that a bit unsettling and it just goes to show how little the store values its customers. She tried apologizing to me telling me that she would look into it, that the behavior was not acceptable but that in regards to the $15.00 from the layaway fees I would not be refunded a penny more. Jean also hoped that my experience would not keep me from visiting and spending any more of my money in her store. As soon as she told me that I knew that she was not interested in making any of these wrongs right and was only interested in getting me off of the phone.

I am appalled with the complete and utter lack of customer service at this store. I will never again spend so much as a penny where customers are treated without a shred of decency and respect. I have worked in customer service for over 15 years. I supervise a staff of 20. If any of my staff would treat one of our customers the way I was treated they would no longer have a job. If I ignored a customer's complaint and blew them off with the comment "must be a full moon", I'd no longer have a job. I guess now my only other option is making a complaint with the better business bureau.

I went to return a craftman's tape measure that was broken that I bought there. I had returned the same type of tape measure at that store several times now. This time, they would not exchange the tape measure because I had no receipt, which with a craftsman tool that has a limited lifetime warranty, you should be able to return it to a craftsman retailer with no hassle, no receipt and no questions. Refer to the craftsman warranty.

I went online, filled out application for a job then spent close to an hour going through a personality profile test. After everything was said and done, got an e-mail sent the same morning. I did all this which was March 22, 2010. Told me that I did not met their preferred quality of employee material and so on and so forth. If I had a question, I needed to contact my local store's human resource department which I did, and was told that I was in the red in some areas of this profile and that I basically was not up to K-mart specs to be employee of the k-mart corp. All I wanted was a job so I can help take care of my family.

Well, the consequences are, K-mart doesn't hire anyone who don't pass their little personality profile so I feel like this is a way for companies like K-mart and Wal-mart, Sam's club etc. Can get away with discriminating in the work force if you don't pass their so called profile, they don't give you the time of day. So not only do I feel like I am being discriminated for a job, they made me fill like I am at the bottom of the barrel. I was humiliated and since I didn't measure up to who ever made up the personality profile program standards, then I am less of a person to top all of this off. I got so humiliated by this. I was crying and had to explain to my young son that it wasn't his fault I was crying and humiliated. It's just mommie failed at a personality test for a job and they told me I wasn't good enough for job with them. But we would be ok. I think this practices of personality profiling test should be stopped. It's a way for companies to discriminate people.

I got a pair of shoes as a gift and didn't like them. I wanted to exchange for another pair, not the same kind and was told they couldn't exchange them and they had to be the same kind. So I said I'll have to throw them away and she said, yes I guess you will. I think that is very bad business. I will never go back to your store. I had a bad experts 35 years ago. So I quit going. I thought I give Kmart another chance but I guess I was wrong. This is the very last time I'll walk in you doors again.

I purchased a Martha Stewart patio set in 2004 and for no reason, the glass table top exploded into thousands of tiny pieces. My wife had walked past it a few minutes before. I heard this great crashing sound from another room in our home. I thought my wife dropped a load of dishes. When we looked out onto the patio, we saw glass everywhere. I had no idea there was a problem with this product until I called my brother in New Jersey to inform him of what happened because he had seen our patio set while he was visiting us and bought the same set when he returned home.

Prior to calling him, I took three pictures, found my receipt and went to our local K-Mart store. I asked for the manager and showed him the pictures and my receipt and with a smile he said "no problem, sir, we will take care of it." He then told me to go to outdoor furniture section a find a table that I liked, then to go home and bring back the old frame for an even exchange. I am very happy they stand behind the products they sell. I just finished putting it together and it looks great, the color is not a perfect mach but that is expected since our old table has been outdoors since April of 2004.

We purchased two Martha Stewart Patio sets, a leaf print table with a rotating glass piece on top with 5 leaf print chairs with matching cushions, and a 6 piece bar set. Well first of all, it was missing some screws and caps from the bar and it was missing the stabilizing casters on the bottom to make it level. The chairs are falling apart, we only use these pieces in the summer and store away in the winter. We can't get the Kmart store to assist us on replacing the screws nor the chairs, the paint on my glass table is chipping off and one of the chairs is missing screws and caps, and is starting to rust on one arm, and again, Kmart would not stand by the product they sell, they told me to contact you. Please replace these items. I am afraid with screws missing from chairs and the threading is coming apart, that someone (even a child) could get hurt. Please honor our request to replace these items. Thank you.

I purchased a Canon Digital camera A480. It worked for a while and the lens came out and would not go in. The error message said Restart camera, but the lens never went in. I spoke to many rep. at Smartplan, Shane and many other rep. It took a long time but they sent me labels. I mailed off (my camera) 2/9/2010. And they said I will receive a refund check or a new camera. Now, they say I will get a gift card. It's been 6 weeks since I sent my camera; now they can't find it. I'm so tired of lies and excuses. Can anyone help me please? I want a refund as promised. They don't stand by their word. They said I will get a gift card. I just want the a refund and end this nightmare. I paid $119.+sales tax; that's too much to lose right now.

I don't have a lot of money and I needed a vacuum so I bought a "shark" 4 days before Christmas because of the hepa filters. It worked 3 times and won't suck up anything. I did all the trouble shooting and nothing. So I went to the store to see if I could buy a new filter or filters I was told they don't sell parts for the shark, I did not purchase the warranty because I have never needed it with stuff I purchased at K mart which happens to be my most favorite store. What could you do for me since I don't have more money to buy another one? This was purchased with a credit card if that means anything. I need a vacuum really bad and I don't know what to do.

When I pour my coffee, it seemed very weak. When I opened the container that holds the grounds, half of them were still dry, the water hadn't gone through them. This happened several times. I boiled vinegar through the pot but that didn't help either.

I visited our local Kmart store, located at Battle Creek, Michigan today. While there, I was shopping in the electronic department and noticed that a sign was displayed on a Sony portable DVD player, model DVP-FX930. The sign showed a price of $119.99. I asked the sales person if that was a sale price or regular price. He did a price check and found that the price was actually $189.99. He read the print and found that it was for a sale run in 2009. In my opinion, this was false advertising as well as misrepresentation. Thank you for your time in this matter.

I love this Kmart. I love the people in it but there is one person who makes me mad. She is rude. She has no customer service skills at all! She is not nice. She makes you think you are worth nothing. I hate coming there when she is there. I tried to avoid Carol as much as I can. The Kmart over all is wonderful. It's clean and the other workers are just wonderful.

I am in the process of chemotherapy treatments. I have been using KMart for the last few months to fill my prescriptions. It seems that every time I go in there, Mary has some kind of negative attitude toward me. She seems to question my insurance coverage, asking me one day [after having several prescriptions filled previously] if I had a pharmacy card. I did not know of such a card.

I called my insurance company, who is very large and reputable by the way, and they said she should be calling them with questions, not me. They did not issue a prescription card. The other issue is, as happened this week, she never knows if they have enough pills to fill my prescription. As it turned out, they only had 25 and the refill was for 30. She asked me what I wanted to do [I didn't even know what my options were]. I live 35 miles from this pharmacy, and I don't always get into town often with my health condition. I asked if she could fill the 25 and I could pick up the other 5 later in the week. She said that was not possible. Then she asked me what I wanted to do, again. I said, take the prescription somewhere else and have it filled. She didn't respond.

I find her to be difficult to deal with, always tentative and unhelpful, and the prescriptions are inadequate in their description of what the drug is for. I.e., a nausea drug, just said take three a day. No mention whatever that it is for nausea. I have written on the prescription bottles with a pen, as they don't even describe what the drug is for. I have never seen such poor and sloppy work coming out of a pharmacy. The other people that work with Mary seem very nice and cooperative, but she is the one who seems to be at work when I am in need of a prescription fill. I think in the very least, she needs an attitude adjustment. Thank you.

I bought a Martha Stewart patio set from Kmart in April 2009, five months later we were sitting at the table for dinner and my 3-year-old granddaughter sat her sippy cup on the table and the glass shattered. Thank goodness she was not hurt. I contacted Numark Industries and spoke to Brandi. She told me the warranty did not cover the glass. After several emails, she said Kmart would give me a $50.00 gift card. I wanted the table replaced.

She then said they would give me a $75.00 gift card, take it or leave it, that they were doing me a favor by offering that. I continued pursuing a new table. They refused and sent me a $75.00 gift card. That will only cover half the purchase price. And then I found an article on Consumer Affairs stating this has been going on for seven years and there is a class action lawsuit against them for the shattering glass. What can I do so this does not happen to someone else or even someone getting hurt?

I purchased two bath rugs that were labelled buy one get one half priced. When checking out, the full amount for both was charged, one was $8 the other $6. The cashier checked store ad and found items as advertised. She called the manager who went back to housewares to check items, called the cashier and said to charge me $9.99 for the one and $7.99 for the other, that this was the only way I could get one at half price. Needless to say, K Mart is on my not buying there again list.

In this month's Glamour, your store has an advertisement telling consumers to go to kmart.com to purchase the items listed. Not such luck! I'm looking for the birdcage heel shoe at $19.99. Please link me to a direct site.

On Thursday, February 4th 2010, I met my son and his wife at Kmart to put a baby crib on layaway. My daughter in law had picked out the delta Concordia 4 in 1 convertible crib cost 249.00. We stood back in layaway nearly an hour. The clerk was trying to find the product that the lady in front of me had just paid off and the product was no where to be found. I told my son and his wife that we would come back on Friday and just buy it with my income tax refund.

Once again, on Feb 5th, I met my son and his wife again to buy this crib. I went to the front to ask for help on getting it. The clerk and myself looked everywhere for one so I asked could I buy the floor model. The clerk said she would have to ask the manager. Upon her return she said no I could not buy it. So I told the clerk my daughter in law was not due till May. Could they order it and get me that crib. Once again, she said I will have to ask the manager. I was told no once again.

I asked why do they have a floor model if they do not have nor can get this crib that to me this is false advertisement. Upon leaving the store, I gave my son and his wife 300.00 to go find a crib somewhere. An hour later, they came to my house, They went to WalMart and found and bought a crib. On Sunday after I got off work, I'm looking at Kmart's sales paper. The same crib is in the paper priced 199.00. The sale on this paper starts Feb 7th till Feb 13th so I called

Kmart and asked to speak to a manager. The lady on the phone listened to my complaint. The only help she gave me was the number for Kmart headquarters 1-866-kmart4u. Once again, I feel no help or advice was giving to me so now here I am telling of this nightmare. Kmart should not have floor models of any item on display if they do not have in stock nor can they get the product nor should Kmart send out flyers with products that any or all stores may not have nor can get Kmart was one of my favorite stores. But I will no longer shop there. If cash money is not good enough to order an item to be purchased, then I will no longer shop there anymore.

My mother received a 19-inch TV from Kmart for her kitchen to watch the Superbowl while we were in the kitchen doing our party stuff. The company that made the TV is Digital Labs.

When we hooked the TV up, it would not scan all the channels and would not pick up any local stations. We took the TV down and brought it back to Kmart, explaining that the TV was a gift and we did not have the receipt, and we did everything possible to find those channels. The Customer Service girl then called the manager, and from what the manager says, without a receipt, we can only get $50.00 back towards another TV.

What TV is worth only $50.00? We then asked the girl if she would scan the box to see what price it was since we were only going to exchange it for a different brand, but she refused to even scan it. I understand we may not have gotten the same price if it was on sale and that's fine, but every other store I've been to without a receipt, they at least scan the bar-code and tell you what the difference is. I don't understand why it's so hard to do that.

We had to buy another TV from Walmart which I always get from and I love them and we have this TV that is completely worthless in our basement. I will never buy anything like this from Kmart again.

I wrote a check for my items. The teller took it and asked me to sign the receipt. I said, "No, please, run the check traditionally." She asked, "What does that mean?" I explained it to her. She said, "We don't do that, you have to sign the receipt." We went back and forth. I asked for a manager. The sporting goods manager agreed with the teller.

I ended up with taking my check back, leaving my items on the counter, told them I won't be shopping there again, and walked out. This is not the first time I had this problem, except every the other time I got my receipt and they took my check after speaking with the manager. I have been writing checks for more than 20 years. I spend good money on checks, I don't want it back. I don't know what I'm signing when they ask me to sign the receipt. That being the case, I prefer to sign the receipt only and I'll keep my checks. This caused economic damage to Kmart. I won't be shopping there again.

The complaint is about [their] buying department. They must have something against plus size women. The clothes are down right terrible. We like to look good too and [their] clothes make fun of us!

I purchased two what I thought were Home Depot Cards for $100. They were orange with the name Home Depot on it. I realized that they were Tony Stuart cards when we tried to use them. K-Mart would not return my money or let me exchange them for Home Depot cards. I called corporate and they told me that there is no exchange or refund on gift cards. I explained how misleading these cards were and they said quite a few people have made that mistake. These cards should be removed from store if this is the case. I am out $100 now and cannot use Tony Stuart cards because I am not a Tony Stuart race fan.

There was a car seat in the Sunday sale ads. I went to get it and they would not honor the price. I was told that they do not honor the price on the Sears page of their ad. If you aren't going to honor that price, then you should stop putting it in your ad. From now on, I will just go to Sears. Forget K-Mart.

Why can't 5 Star be accessed? Waste of paper to put this on your receipts. Employees are probably wondering why they don't get any feedback.

The customer service in this store is awful. I searched the store to find a product listed in the sale flyer before Christmas. As usual, it was not available. I waited for 10 minutes while the woman at the desk talked on the phone on an obvious personal call. I do not believe she was talking to customers in the manner she was speaking. While I was in line, another employee came past (front of the line) and started asking the first girl question on who was working, closing, etc. She then walked around the counter and stood there complaining about how tired she was. I asked the first woman about the offered item. She said to go back to the department and someone would be with me.

Another 20 minute wait, no one showed. The store was not busy, by the way. There were very few people there and now I understand why. Another trip to the front and contact with the first person. She called a person to the front and walked back with me. Item was not available. He said to have the girl at the desk call other local Kmart to see if one was there. The girl at the desk blew up. He shouldn't tell you that was her reply. I don't have time for that. She relented and called one store. Not available. I asked her to call another, she refused.

I went to Sears and purchased the product, same thing, identical to flyer item but they would not give me the sale price. I purchased it anyway. It was my son's favorite present. I am glad I took the time and initiative. Kmart employees need customer service training. That is what they are there for. Without happy customers, there would be no store and jobs for them.

On 1/3/2010, I entered the store to purchase an item that was advertised in their weekly flyer only to discover I couldn't locate anyone in the electronics department. So on my way out the of the store, I went through the holiday items that were 50% off. When I reached the cashier, she rang up the items and they did not come up with 50% off. I informed her that they were holiday items and they were 50% off. When she tried to re-enter them into the register, it wouldn't delete the item so she could re-scan them. So she then tried to radio the gal at the service desk who was busy helping other customers. After 10 minutes, I said this is ridiculous and I needed to get other things done that day. She then walked over to the customer counter, came back and told me that it would be another 15 minutes until the service clerk is finished with what she was doing or I could just pay the full price if I didn't want to wait.

I said, "you're kidding me right?". She said, "no, she has to be the one who comes over to the register and re-enter the items and right now, you either have to wait or pay full price for the items". I ended up just walking out of the store without my items after 15 minutes. When I got to my car, I looked up the Kmart number and got the gal at the service desk. I then asked to speak to the manager on duty and she transferred me. When I informed the manger of my recent incident in Kmart, he proceeded to tell me that he can't get good help these days and that he was short-handed today and that there wasn't anything he could do for my situation. I said I had to wait over 15 minutes when there was a total of 8 people in the store and when the cashier was asking for help on the radio, why didn't you answer? He said he doesn't handle floor issues during store hours.

This store has been a joke for years and this incident just topped them all for me. I refuse to walk back into this store again and I hope that they continue to get complaints so we can close the ** thing down.

When I got home, two items that I had paid for were not in the bags so I called your store. When I finally got through to your customer service desk, I was very disappointed in the way I was treated. I had two pairs of pants for my grandchildren that I had paid for and I was told that they had been put back on the rack. These were Christmas gifts and they were just what I needed. When I asked them to go back and get them, they had the brass to tell me that I could pick anything out, instead of what I had paid for. I said, "No, I wanted those items I paid for."

What right do you have to put things back on the rack when people have already paid for them? I think that you are very dishonest in cheating people in these times. You should have the decency to wait 24 hours before trying to make a profit on the same item. Reselling is not far to people who are trying to give things that their children really need. Christmas is for children and not for Kmart to make more money on the thing that people forget due to their cashier's not paying attention on putting thing in the bags that people pay for. I will shop at Walmart from now on if that is the way Kmart operates. And if I cannot find it there, then I guess I really don't need it.

I shop at the no frills food stores in my area, Sav-a-lot and Aldi. I first noticed the price of canned veggies when I was gong to use a coupon at a super K. They wanted anywhere from a $1.19 to $1.39 for canned green beans, corn and peas. The stores where I shop you can't use coupons but(!) the price is more realistic, $.49 to $.79 a can. Also you can get regular or low salt ones. Really what is going on, why such high prices on canned goods? At times you can get the comparable weight in frozen a lot cheaper. You should do some digging around, investigate why.

I contacted K-Mart via phone on Christmas Eve afternoon (12/24) in search of a Guitar Hero - Rock Band kit for my children. I was helped by a very pleasant young lady in electronics who, through our conversation, learned that I am the Army wife of an active-duty Soldier who recently returned from deployment to Iraq. She let me know that if I had my military ID when I came to the store, I would receive a 10% military discount, per K-Mart's military discount policy. I was thrilled, as I ask at every store I shop at if they offer military discounts. I feel that every organization should offer something to acknowledge our Soldiers and the families who sacrifice with full time service during our Nation's time of crisis.

When she was ready to tender payment, I gave her my credit card. She said, "I think we need to get you to a register up front, there's something that they can do that I can't do back here to put in the 10% discount when you are paying with a credit card. I can only do it here with cash or a debit card."

She went ahead and called, who I later learned was an Assistant Manager, Areen **, to make sure that I needed to go up front, so we didn't go through the trouble of moving my cart full of items plus the large Rock Band system back into my cart and then to the front of the store. The Assistant Manager showed up, said "Ok, if that's the case", and she began to back out the transaction and said I could head up to a register at the front and she would bring the Rock Band system. I proceeded to refill my cart with all of the items and headed to the front of the store.

I found a register, waited in line, and approached when it was my turn. I informed the clerk that someone was bringing Rock Band from the electronics department as I was paying for my items with a credit card, I presented my credit card and Military ID, and stated that apparently the register in electronics wouldn't allow the clerk to apply my 10% military discount unless I was using cash or a debit card. As the Assistant Manager approached, the clerk said to her that he didn't know how to do it either, he could only apply a discount with cash or a debit card.

Ms. C.: No, and I'm not calling anybody tonight.

By this time, all of the registers were full and people were staring. I spoke loudly enough for everyone around to hear from here on out.

Me: Are you telling me that on behalf of Kmart Corporation, you refuse to honor Kmart's Military discount policy because you don't like my choice of payment? And that you won't call someone who can decide differently?

People are literally now gasping, and saying, "No, way! " and really paying attention at this point.

Me: OK, then, I'll wait here until you decide to call your Supervisor. No, wait. I've got a better idea. I'm going to go ahead and pay for this and leave here, and then file a complaint with Kmart corporation. You just may see this on WIS TV very soon. (WIS is the local NBC station with a consumer watchdog segment. ) I want your name, your Supervisor's name, and the General/District Manager's name. (I was given Charlene R. and Randy B., respectively. )

I turned towards the other shoppers in the checkout lanes and said, "She is refusing to give me the 10% Military discount because I'm paying with a credit card instead of a debit card!" She walked away, and a couple who had been checking out at the same time approached me and said, "Can we do anything to help? This is ridiculous!" I said, "No, but you seriously may see this on the news, I'm filing a complaint and notifying the news!" They said, "Here's our name and phone numbers, if you need witnesses to back up what happened here, you contact us and we'll tell what happened too."

I left Kmart mad, hurt, frustrated, and humiliated! Not only did I pay about $23 more than I should have for my total, but Ms. C. treated me, the customer (and the very reason she has a job to go to, because customers shop at Kmart) as though I was less than worthy of their military discount because I didn't have cash! As an active duty Army family, we count every penny. We have 4 children from 14 to our newborn who is 6 months. My husband serves tirelessly as a Military Policeman and has not only served 2 tours in combat but at Ft. Jackson every day.

I take serious offense that she basically told everyone around that because I didn't have the cash I didn't deserve or merit their discount. Retail advisers who are anti-identity theft encourage us to use credit cards and not cash this time of year not only to prevent theft but so we, as consumers have recourse. But Ms. C. passed her own judgment that I didn't deserve to receive a Military discount, or that it was just not worth her time to figure out how to do it. I didn't use the type of payment she (or the cashier) knew how to apply with a discount, so therefore I just was not going to get it! And she made sure to make clear that she was in charge and not really concerned with helping me, the customer, or going to the trouble of solving this issue. She just was not going to call anyone else.

She did all this while representing Kmart! And believe me, I asked her several times if she felt like Kmart Corporation would be pleased with the attitude she was taking with me, let alone the stance. I asked her, "Are you sure you want to say that Kmart is refusing me a Military discount because I'm paying by credit card?" I hope Kmart doesn't encourage this type of treatment. They have lost me as a customer, and as a Family Readiness Group leader for one of the MP Units, I will make sure that every Army family that I come in contact with is told of Kmart's treatment of me and refusal of their Military discount.

Kmart, I think, not only owes me the 10% discount that I was deprived, but they should also do something to right this serious wrong. I can't redo the way I was treated, or the way I was spoken to in front of so many people. They could decide to refund my entire bill and it would only begin to make me believe that they acknowledge how unacceptable this was. Bottom line, they still need to change the way their associates treat customers. So that someone is never discriminated against because of their type of payment. In this economy, I think most successful retailers are happy that they have the customer, and are privileged to get any type of payment, as long as it's money! In my book, the Kmart "blue light" has just burned out.

This Christmas (2009) I received a shirt as a present, which was too small. I brought it to the local Kmart (Where it was purchased) for an exchange or refund.

I was asked for the sales slip. Being a present I did not have that. It was explained to me that a store credit would be given. I agreed.

I was then asked for my Drivers License. I complained. The information on the license is Private and between myself and the state exclusively. It contains personal information. In the wrong hands it could be used to commit fraud, or identity theft.

I was informed the credit could only be given providing I produced a license. I asked for the manager. Mrs. C (Mrs. K), gave her name which I believe was false (White, tall, blondish, mid 30's). She stated it was Corporate Policy that everyone returning anything must produce a license.

I mentioned ID theft as a result of her action as the information is entered into the Kmart data base.

She refused to proceed any further until I gave them my license. In essence, to return an item your personal information is extorted from you.

I then mentioned the Federal privacy act. "Without a license for us to enter into our computer we cannot provide the exchange or credit. It is store policy". She also stated they needed my address and phone number. As my drivers license has my date of birth, address, etcetera, anyone using that information could become me.

I then stated that as it was store policy, she would have no problem writing it out for me so I would have a written copy from her about the store policy as she understood it. She refused. Apparently it is HER policy. Should it be Kmart policy and she is just "Following Orders", then both are liable for any future theft where any persons information is used which they collected.

I concluded this problem by handing over my license and giving a not accurate phone number. I got a store credit for $9.00

So, for nine dollars I was abused for insisting on their NOT being in violation of any laws, and had my personal information extorted from me, all in contravention of either the privacy act, or with No state or federal authority to collect this information, which obviously is collected from everyone.

K-Mart in 5050 Jonestown Road, Harrisburg has item displayed as 50% discount, but when you go through the register the will not sell you the items to you. I had that experience tonight. I talked to the store Manager about the situation, his name is Jim his last name sound like Ladmeire (the only Jim that works there) and he is the one that made the decision not to sell me the items. He asked where I got the item from and I walked him back were the item where displayed. He saw with he own eyes that I was not laying and the items where labeled 50% off. He insisted that he could not sell me the items. I did not argue with him I just wont buy there anymore. By the way there were more on display when we went back to the isle, I took a picture to prove it. My questions: Why will Kmart do something like that? Why will the store manager will not honor the price?

I ordered "2 Rapid fire rifle guns" via internet as a Christmas gift for my son and nephew but only received one. The package which I received from K-mart was rather unusual to begin with. It was a box size KE-5 which is pretty big. It was filled with lots and lots of packaging material and only contained 1 Rapid Fire Rifle Gun the size of a keyboard. I literally had to dig into all the packaging material to find its contents. When I realize it only contained 1 item my heart sunk. I thought maybe I had over looked it because of all the packaging material so I went through the process of emptying the packaging material little by little into a large trash container outside my home in the hopes of finding the missing gun ,but found none. I was disappointed as I ordered these gifts on 12/15/2009 and received them on 12/23/2009 leaving no time to get this corrected.

I called on 12/23/2009 and spoke to a CSR in customer service @ 866-562-7848. I was asked the weight of the box . I told her that it weighed 5lb. She told me that a UPS employee would come to my house tomorrow (Christmas Eve) to inspect the box. I told her that I was more concerned with the gift for my son rather then the size and weight of the box. She explained that this was the process that had to be taken. The person on the other side of the phone was pleasant but had no solution in solving my dilemma. I felt upset and cried after hanging up the phone. I was left with a bitter taste about shopping at this store. I have always shopped in the past at stores such as Toys R Us because of there policy of giving you $100.00 in the event that they make an error with shipping an incorrect order.

This year I could not shop at Toys R Us because of the economic times. All I asked from the CSR was for them to make it possible for my son to get his gift by Christmas and all I am getting from them is a visit from a UPS employee. I believe if they can get a UPS employee to my house on Christmas they can get my son's gift in time for Christmas. I feel cheated out of my money and cheated out of my gift to my son. K-mart is a very large company and I just never thought that they would make money robbing children at Christmas time. I want my money back and an apology to my child for leaving him out on Christmas day.

I am sending a copy of this letter to the "Better Business Bureau" and "Consumer Affairs" as I am a single parent fighting for justice against a child on the Holidays.

I am emailing in regards to such poor customer service with Kmarts customer service department and the inadequateness that the department displays. My husband ordered a e-gift card on December 15, 2009 in the amount of $300.00 to be sent to his daughters mother for the much wanted Christmas gift that the store stated they had. Customer service informed my husband that the e-gift card would be received on December 18, 2009. My husband received a call from his daughters mom stating that she had not received the e-gift card via email so another call was placed to customer service.

The customer service rep gave my husband the e-gift card number and told him that the store can process the e-gift card that way but when the mother went to the store, she was informed that they needed the actual card to scan the bar code. So the mother had to leave the store without the gift for my step-daughter. My husband called back on the December 19, 2009 and he was informed that they would re-email the gift card but my husband nor the mother received the e-gift card. There was another called placed on the December 21, 2009 and the customer service rep assured my husband that the e-gift card would be sent out and she could not give any information on why or what the problem was with the submission of the card.

The rep also informed my husband to call her if the cards were not received. His daughters mom called today, December 22, 2009 to inform him that she still had not received the e-gift card and neither had he, so he placed another call to the customer service line and requested a refund. So much for a refund because his daughters Christmas is ruined. This was the biggest gift that she was expecting and she will not have it until after Christmas because other arrangements will have to be made for her to receive it. This is ridiculous and unacceptable anytime but especially around this time when kids are expecting requested gifts. My husband is in the military fighting for his country and all he wanted to do was to make sure that his baby received the gift which she requested now how do you explain to a 5 year old? Kmart customer service offered no real assistance to this much complicated situation. I will inform all my friend and friends of friends to never to do business with Kmart. I can see why this organization should have gone out of business!!!!!!!!! I can only hope that someone will take action and take the time to try to find out where the ball was dropped. I will also be posting on the BBB site and Consumer Affairs.

I bought a Kenmore canister vacuum cleaner at Kmart Sat.19th,2009. When I got home I noticed Sears thier sister co. had the same vaccum cleaner for $10.00 less. I went back to Kmart to get a refund since Kamart owns Sears and thier prices should be the same. I was told in a very short and hateful manor that they do not match prices of any company even thier own sister co. Now the sale is off at Sears and I can not return the vaccuum and go to Sears and buy that one. I feel that if they own Sears the should honor prices at both places. I would like to see a refund of $10.00

Thank You

I knew perfectly that they had one because I frequent their location often so I continued to walk in towards customer service and I was fortunate enough to find a wheel chair. I took the wheel chair out to the parking lot to the handicap parking spot my mother was sitting waiting for me to pick her up as she is recovering from a stroke. We shopped with my daughter in the seat of the carriage that I pulled with my left arm and right arm pushing mom in wheel chair. Just picture this. Christmas shopping mind you.

So I tell her how do you suggest I get her to the car? she says the manager does not allow the wheel chair to leave the store. I told her I will bring the chair right back and she very rudely says "you must bring it back" well under normal circumstances I of course would have but I did not.

I called the manager from outside the store and she said yes that is their policy. I think they need a good discrimination lawsuit against handicapp and their customer service is non exsistant. I go to Publix and the manager offers me an employee to walk around pushing the carriage while I push my mother in the chair to shop. Now that is customer service.

Having ordered toys online for my 3 year old neices and my daughter on 11/28/09 for Christmas, and having received confirmation that order would be delivered between 12/3 and 12/7, I called KMart on 12/12 to find out what the problem was. I was repeatedly reassured that it would arrive within the next three days. When it did not arrive by 12/17, I called again. After 20 minutes on hold, I spoke to "Keisha" who seemed confused with the message from UPS . . . She tried to get rid of me by saying she's not sure what she can do. So after another 15 minutes on hold, I spoke to her supervisor Danielle. . . not much Danielle could do either, except to place me on hold for another 15 minutes while she "checked" about what she could do---the items were all in stock, btw... which basically means that her unwillingness to help is due to (1) Kmart's laziness; (2) Kmart's unwillingness to actually cut into their profits by expediting shipment on an order they messed up

What a great idea, layaway, buy it in the store, pay for it on line. Perfect. Except the on line payment didn't always work. You think you made the payment, but it didn't go through. I attempted to make our final payment on line, it even asked when I want to put the items up.

After all was said and done, I looked in my bank to be sure the charge went through. I had 5 pre authorization debits from K-mart.com. Called K-mart.com, since my purchases started in the store, I had to deal with the store. Called, was placed on hold for almost an hour, no one came on to say anything about being busy. Just silence. Called the number for the pre authorization, it told me not to leave a message as the mail box was full, and that I should call during normal business hours, 8 am - 6 pm. It was 2 in the afternoon. Called the corporate office, the response I received was that its the shopping season, and phones are busy. No kidding! She also said that they knew the web sites were having trouble.

Since I could not phone the store, I went there, I waited in line for 30 minutes, then told the clerk I was just trying to make sure that my payment went through so that when my wife came there the next day to pick up our lay away she wouldn't have any problems. He told me that the balance was still there, that the pre authorizations were not pre authorizations and that I had to pay the balance. Which I did, and he wrote on the receipt that my wife would be picking all the items up the following morning.

When she got there, they were breaking down our boxes and returning the items to the floor. They had to collect all the items back together. How stupid. I guess people can change their minds, but, to start putting it back on the shelves after someone paid in full in less then 24 hours is ridiculous. Not sure if we got everything back, have to check the receipts again. Not much that anyone can do, just letting everyone know that they can run into problems with K-Mart layaways.

I picked up a bag of golf balls on a rack with several different kinds. They were in a section marked $6.00. I took them up and they rang up at $15.99. I told them the price on the rack said $6.00 and was referred to the customer service desk who had the sporting goods clerk check it while I stood at the desk. He called back and said they were 15.99. I went back to the section to show them the item and found that while I was checking out the product had been moved out of the bin they were in. I asked the sporting goods person if he had moved them and he denied it and said that this is where they were. Basically calling me a liar. I have a picture of the price on the bin and also showing the items moved over out of the $6.00 spot.

First of all I am on a fix income. I saw where Kmart has layaways. so I went to store and layaway Items for Christ I also informed Josh I get paid once a month. I made this clear to him with eye to eye contact serval times during the layaway process. I was so happy and my chirstmas shopping was done. The next month came around which is Dec 09. I could not belive Kmart had done you guess they cancell layaway. On the layaway contact said your phone # is required in the event we (Kmart) needed to contact yousThe employee said me did you contact the manger I said no I do not punch a clock here, she said whatI do not work here at Kmart. I have not been contacted by the manager of this Kmart store yet. It's been 4 days. I keep on calling the main office.Kmart has kept my monies I had paid on this layway. If I was informed of the policies of Kmart Thing would be different

I drove to Kmart in Longview from Dallas about 2hr drive and put a layaway in...They say they want payments every two wks... I asked can I pay online the rep said they were for sure...Went back 1 month later to pick up my layway because I wasnt gonna drive down there every two weeks to make payments..And they had put my layaway back...I asked why did I not get a payment reminder or notice saying if I didn't come get it the merchandise would be returned...They didnt know...Upset that I had to pay layaway est fee and restock fee.. If they would have mailed me something payment must be made by this date I would have just drove back and got it out...Not good customer service.

I am EXTREMELY upset over the way I have been treated by KMART and its service center employees.

So I get on and check today still no tracking #. When I call in I am told my order was CANCELLED! I immediately asked to speak to a supervisor and was connected to Lori. She as well as stated it was cancelled as if it was my fault. And the best she could do to assist me was 10% off an item and free shipping. Is she kidding me? I bought the ACER netbook 11.6 inch screen for $299 during the Black Friday sales. No way was there going to be any offer come close to that. While speaking to her on the phone I found item #020v001702135000 Acer Thin and Light 11.6 black netbook- which is exactly what I ordered on 11/27 with the exception of 1gb of more memory and was listed at $399. I asked if I could get that computer for $299 and was told no. She could only give the 10% off and free shipping. I am totally appalled seeing I have shopped at Kmart for years and this was the best I could get. I will make sure my friends and family are aware of the poor service I have received and to shop Wal Mart to ensure you want to get what you order.

I went to kmart and bought two pairs of jeans on sale, the total was only 19.46. They did not fit my daughter and I had to take them back. When I went back to return them I got two different pairs that were a different brand.There was a 3.00 difference in the price of each pair. They customer service rept did the return and then I purchased the new ones all in the same transaction. But it didnt add up. I checked out knowing it didnt add and then went to other lady that was working in the same returns dept and we added what I bought and the tax and then subtracted the amount that I had paid the day before and It didnt add. She was so rude and told 10 plus times that the computer was write and its never wrong.

So after adding the items over and over she still said I was wrong and the computer was write. She said she had to speak to her manager and explain that the computer was right and I was wrong. What happened was that the computer did not give me back my tax from the first purchase and the difference in the amount was the tax. It wasn't about the couple dollars it was the fact that the lady said I was wrong and the computer was right and EVERYONE that returns something to kmart should make sure that they get there tax back. If they buy something and return it and then re purchase it make sure that you get the return seperate and then re buy them or the will be ripped off of your tax.

When a representative came back on the line she said I could not talk to one right now. This is very rude and not good service. I will be talking with the Better Business Bureau and my attorney. I will also let everyone I know just what kind of store KMART really is!

I ordered shoes online and now I am being overwhelmed with sales messages in my email account. I have opted out of the email subscription many, many times. But, still every day I have sales messages in my in box. Some days I have as many as 5 messages. I do not want to receive email from K Mat, of any kind. Stop, stop,stop sending sales messages to my email address.

I just left Oak Hill, WV, K Mart and for the hundreth time, left very angry. I would rather pay much more in price than shop K Mart. Oak Hill K Mart is a disgrace to [the] company. The manager there is rude and can not handle his duties. There was a line of people, about 10 to 12, waiting in line with one lane open, during Christmas season. This is about the third time I have had a complaint about Josh, but this is the first time I have written. Either he goes before Christmas, or I will never shop there again. He is a disgrace to [the] company!

Purchased a glass top patio table and 6 chairs. After a few months, the glass shattered into millions of pieces. When I went online to see if I could figure out what happened, I found many complaints about this same problem with the same item I purchased. I do not have a place to eat on any longer. Numero cuts cleaning the mess up.

Between 9:00 and 9:30 PM CT on this same day and date, I call K-mart's customer service toll free number only to be told 'the office was closed for the night and try my call later.' According to K-Mart's web site, "this office is opened from 6 a.m. to 12 a.m. (CT) Monday - Sunday." That is lying joke and a fruitless attempt on my part to voice a complaint about this situation.

This was not the first time I have encountered such problems at this location. I have for several months made the same complaint(s) to K-Mart Customer Service Office about these problems only to have them temporarily fixed or completely ignored. I even contacted Sears about these problems only to have met the ignoring such complaints opposition from Sears. It is though both companies have classified the physically as being trashy eye sores of society so they must encounter such disrectfulness from us for being that way. This is extremely sad on their part for having such mindset(s).

I would also like to point out how this same location purposely keep certain aisles clutted with inventory which makes it hard for the physically disabled to have full access in them. In addition, the ladies' handbag section does not have enough space in it for a regular shopping cart to be pushed around much less an electronic scooter, wheelchair, etc. to have easy access in this section. According to the Americans with Disabilities Act of 1990, any and all aisles must have at least 32" of accessible space in them for scooters, wheelchairs, etc. mobility and be clutter-free at all times. Sears and K-Mart do not care they are breaking such act.

Also, according the ADA of 1990, stores must have wheelchairs available for disabled customers. There are no wheelchairs at this location. The closet thing it has to a wheelchair is a regular shopping cart that can also doubled as a "walker." Another Sears-K-mart ADA of 1990 violation.

This physically disabled person has made her last trip to any K-mart location. She will be taking her business to the local Target since it treats all customers fairly, always has electric shopping cart scooters fully charged, and has aisles that are wide enough for scooters, wheelchairs, ect. for mobility freedom, easily accessible, and clutter-free.

was just very erritating to me and others. thank you and hope this will help get more things done at the store becasue i won't go back there if it's gonna be like that.

Kmart was running a promotion where they double your manufacturer's coupon. When I went to the Chula Vista, CA store, they had the Huggies diapers priced at $11.99 but in the Los Angeles area where my friend lives, the diapers are priced at $9.99. My friend volunteered to buy them for me at her store, but they had run out of size 4. So, she bought two packages of size 6 for me so I can exchange them at my store. Unfortunately, I did not get around to exchanging them until after the the double coupon promotion ended. When I went to the Chula Vista store today, the diapers are now priced at $9.99 but they wouldn't let me do an even exchange because they said they are no longer running the double coupon promotion. They wanted me to pay the difference even though all I wanted to do was exchange the diapers for the smaller size. I spoke to the store manager and the Corporate office representative on my cell phone while I was at the store and they still wouldn't do an even exchange. I was told by my friend that she had never run into that problem at her Kmart and that she even returned things without receipts.

i was cancelling a layaway it clearly states there is a $10 cancellation fee and a non refundable $5 layaway fee which is charged up front. upon cancellation they deducted $15 off my refund. I was charged the $5 twice upon explaining to three different people one being a regional manager I was told this is how they were all trained. This is an illegal practice to charge a fee twice when clearly stated. I have done many layaways there over 16 year period it is always &10 to cancel. I was so angry the woman in layaway loudly stated in front a several people if she is going to be a $##@ about it give it to her that is after i went to the service desk and was told they were wrong in the layaway dept.

on sept 26 i went a bought purina moist and meaty dog food the 36 pouch box now normally my dog loves this stuff but this time i couldnt get him to eat it i took another package out and found that it was moldy there were several packages that were i took it back today of course i didnt keep my receipt i just wanted to exchange it then the lady at the desk says its expired SINCE JUNE OF 2009 i wanted to exchange for more dog food only not the same stuff i dont trust it they would only exchange it for the same and the manager was rude and called me a liar saying i had bought it there the only thing is they had more expired food on the shelves i will never shop there again they dont care about their customers or their pets

What can I do at this point?

This was my only BAD gift card experience (so far...) My card was worth nothing, as I found out at check out. It had been included with a greeting card a couple of years ago, and not removed. The clerk actually first tried telling me that it must have been used already. That was of course B.S. Then she said they eventually just expire. Guess that was my particular situation. Lost a $50 gift, and KMart made $50. Did not pay for products at check out, just left them at the counter. I don't ever shop at KMart any more.

Cleaning the glass out of the lawn is our biggest problem, and of course replacing the top.

Glass top of patio dining table shattered

I have a Martha Stewart patio furniture set, and i had the same thing happen to my glass table, i came home and there is shattered glass all over. i want this replaced immediately, what do i do

In early September 2009, I visited the Kmart at 1201 S. Dixie, Lantana, FL with a tea kettle I had purchased from the same store on January 24, 2009 for $14.99 plus tax. Although I am aware of the 90-day return policy, I thought that policy might be waived if the product turned out to be defective.

The tea kettle I am referring to is a Copco stainless steel product. After owning the product for about eight (8) months, I discovered water seeping onto my stove when I filled and used the kettle. After examining the bottom of the kettle, I discovered rusted spots where water was apparently leaking through -- as well as rust inside the kettle. I have owned other stainless steel products for many years and have never experienced such rapid deterioration, so I suspect the kettle's stainless steel to be of extraordinary low grade.

Although I retain my receipt, the Kmart store manager I spoke with insisted on adhering to the 90-day return policy, despite the evidence of the defects. Therefore, on September 23, 2009 I contacted the Kmart Customer Service website with the same issue. The response I received was primarily to repeat the 90-day return policy. I appreciate the Kmart/Sears return policy, which is reasonable under normal circumstances. However, I believe a responsible retailer would honor returns when there is evidence of a defect in a product they marketed. By the way, there was no warranty with the package.

Augh! I HATE this store! I hate this store so much that I went out to my car after the episode this afternoon and screamed my lungs out!

The Kmart ad that came out in Sunday's paper advertised A&H cat litter, 2 20# boxes for $13.00. When I went to get some there was none. I was dreading the walk up to the customer service, because the counter DOES NOT deserve the name! A voice kept telling me, "Keep on walking, just forget the litter." But, I thought that JUST MAYBE this time would be different, I WAS WRONG! (This is not my first experience with crap of this kind.) It should be simple, if there is no litter on the shelf, then they should offer a rain check, right? No where in anything I've ever read for Kmart says, "If you see something on sale here, better get here first to get the one thing we bait you in with, cause if you want a rain check you are royally screwed!"

I had to wait until the person in charge of that department was called, over the loudspeaker I hear, "Linda, to customer service please." This went on for several minutes. "Linda" never showed up. Finally, another associate came by and when the question was asked, "Where is Linda?", it was answered, "Oh, she won't answer your call if you call her "Linda" her name is "Lynn". Another five minutes of waiting while we looked for "Lynn". No answer. I was FUMING, but by now had a sort of sick sense curiousity over wether or not I was going to walk out of that store with a paper slip saying they would honor the sale price.

After waiting another several minutes, I asked to speak to the manager. Imagine my insane impulse to laugh when they told me that the manager for the day was,...."Lynn".

I told both of the women at the counter that I did not understand why they could not just whip out the mighty pad and write me a rain check! And they both said that they needed the UPC numbers off of a box of litter in order to write it, due to the fact that "Lynn" had not entered them into the system. Today is Thursday, the sale began Sunday last. Why weren't the numbers entered on Sunday?

They didn't think to actually WALK back to that department and look at the sticker on the shelf, wait, I forget, the stickers on the shelf are ALWAYS wrong! They wait and charge you the higher price once you've waited in line for 15 minutes and just want to get the heck out of the store!

Anyway, Lynn doesn't do much of anything around the Kmart store in Willow Street, PA. Especially if you mistakenly call her "Linda". Oh, and hey, Kmart, you PAY these people to work for you, don't you? At this rate of paying employee's to sit on thier fanny's and do nothing, you probably WILL soon be out of business, and THANKS TO THAT! You are, by-the-way, bringing Sears DOWN! Here is one person who will NOT walk through those doors again, and will SPREAD THE WORD! Word of mouth, Kmart, WORD OF MOUTH!

My problem was when I went shopping to Kmart store I trying to use a coupon that home fashions bedding or bath was because the coupon home fashions bedding or bath I took 2 comforter 2 bath twl some bodywash soap when I got ready to pay they told me I could not get $20.00 off my purchase I was not suoppes to purchase bodywash but I feel they were wrong because that was not print on the coupon

We went it to pick up a few items. While there my wife found some Halloween decorations that were all on display. The price above the display was $9.99. They were porch standers. This is how they were lined up...ghost, Mickey Mouse, ghost, pumpkin, Snoopy, ghost, Pumpkin then an Eeyore. All these items were on display under this sign. They were all standing on this display. My wife picked out the Eeyore, because, as the sign above it stated, it was supposed to be 9.99. Well, we go to check the price and it was saying 24.99. I asked to speak to a manager because the sign said 9.99. They sent Kathy. She walked over there with me, then said, "Oh those aren't on sale, just the pumpkin stander, and ghost stander are. A customer must have put that one in the wrong place." I showed her the others that were there and asked her what customer would take the time to mix up them?

They were all the same thing, except some were Disney Characters, BUT they were all being advertised as 9.99 based on that display. She said tough, she couldn't help me. SO, I went to the front and got the 1-800-kmart number. The girl up there told me that it wouldn't do me any good to call it. WELL, I called it and placed a complaint. They sent an email to the store for the store manager to respond to since he, his name is Eugene, was not at work that day. At 10:00 PM, the asst. manager Kathy calls me and tells me that she'll give me a 20% discount.

My thought on this is "Sorry, you display a price in the store you are obligated to sell the item to me for that price." In the midst of all this, she wakes up my son. I call back to the 1-800-kmart number to tell them that now not only an I ticked off about them falsely advertising an item BUT now she has called me at an ungodly hour and woke up my terminally ill child. They tell me that they will send another email, for only Eugene to open and respond to. He never called!

So today I call back to 1-800-kmart and tell them that I haven't received a call from him. They call the store to be informed that he is out til Monday. That's fine I tell them. They say they will call his line and leave him a personal voice mail, that we should hear back from him on Tuesday. I didn't even get the phone hung up good again, til 5 minutes later, guess who calls back!? Of course, Kathy. So, I tell her that I am NOT talking to her again, and I hang up on her and call 1-800-kmart back again. This Kathy lady isn't even letting the messages get to Eugene. She is intercepting them before he even gets a chance to get them. As of right now, they have sent a complaint on my behalf to the District Manager. As of right now I am NEVER shopping at Kmart again. This is utterly ridiculous.

For the past several months the cash register receipts are unreadable. They need new ribbons. Even though I get these feedback surveys I can't answer them most of the time because I can't read the receipt #.

I have a ca ching card and i have been able to use it on payment made to layway , well i got 2 layaways' out early to the sum of 250.00 dollars and was told that i can not longer use my ca ching card because copperate had a problem well that is 250.00 that did not credited to my card , why cant i use it while paying for layaway, that is money spent at KMart and i should be able to use it very mad about this i love Kmart becuse of the layaway and the incentitive of teh ca ching card but looking at shopping other places now due to the fact i can not use my card at layaway

Bought one of the Lazy Susan glass top tables of M.S. had about 2 yr's with little use. The bottom glass just exploded the other day, while the lazy Susan part just dropped down and layed on the middle part of the table. Luckly no one was around when this occured.

we were away from home and our patio set was on our back lawn. my husband came home for lunch and was in the kitchen when he heard a loud pop and looked out on the lawn and saw the table glass had shattered into a million pieces. luckily for me i have a daycare business that at the time the children were gone with me and not out on the table coloring , like they normally do.

My husband and I decided to purchase Rock Band 2 for the Xbox 360. We did our homework and went online to several different retailers sites to find out who would have it the cheapest. The game had been out for a while, and we knew we could get it at a reasonable price. We visited Game Crazy and Game Stop...both were selling the game for $99.99 off the store shelves, but were unfortunately out of stock. K-mart had an advertised price of $99.99 on there online ad, therefore, my next stop was K-mart.

They had one (opened box) left. The sticker on the shelf read $189.99. I picked up the box, and below it found a sign stating that it was normally $159.99 but was on sale for $139.99. Their online price was $99.99. One box, five minutes, and four-different prices. Something I'm sure the county's department of Weights and Measures would probably be curious to know.

I took the game up to Customer Service (apparently they need to know the definition of this phrase), and asked how much it really was, as, of course, there was no one in the Electronics Department. Funny enough, the woman, Teresa, working in Electronics was up at Customer Service holding her price gun.

She scanned the game and it came up at $159.99 - 160% of what they were selling it at less than a mile away at two other retailers. Teresa explained to me that they do not price match and so it was $159.99 or nothing. I showed Teresa the sign stating it was on sale for $139.99 - she said that she would sell it to me at that price since I was holding the sign.

I further explained to Teresa that the online price was $99.99. She said that I would be paying for shipping if I bought it online and so it all came out in the wash. But wait - the price it's ringing up at is $159.99 - I guarantee that if I purchased it from Kmart online for $99.99, they wouldn't be charging me an additional $60.00 in shipping - duh...

Spoke then to Assistant Manager Esther who gave me the same song and dance. I asked for the corporate address, and Esther had no idea where to come by that information. She ended up just giving me an 800 number to call - which I promptly threw away. I ended up driving about 15 miles away to another location of Game Stop and purchased the game, off the store shelf for $99.99. Now, if tiny store like Game Stop can afford to sell it off of their shelves for that price, I guarantee that K-mart can do it.

I looked up the address for K-mart Corporate online, and sent a scathing letter to the Interim CEO (I assume he's interim because he's looking to get out as fast as he can). I will never shop at K-mart again, nor will I go to Wal-Mart, which is just cattle call...when walking through the doors I feel like saying, "Moo".

I have found that smaller retailers, and those that are slightly higher priced have infinitely better customer service that I am more than willing to pay for. And rest assured; K-mart's days are numbered - no one is willing to put up with paying higher prices for terrible service and sub-standard products for long.

patio just for my table, I was inside getting things ready and all of a sudden,I looked outsideve and my glasstop table glass was shatterered and no one was around. Know I have a frame,6 chairs and the umbrella, no table. I really upset because my granson could of been hurt.

All of the situations sound identical to what we experienced. After reading this, I would not want to replace the top, even if available, with anything from the Martha Stewart line. And, if K-Mart is not willing to provide any customer service or satisfaction even they know there are many problems existing with this furniture, certainly would not to purchase anything else from them either. Now my question is...is it only the Martha Stewart line of patio tables that are exploding, or have there been other companies with the same problem?

I purchased the spot light on 8/8/2009. I charged the battery per the instructions and the light would not work. I then looked for the manufacturers web site and discovered that these spot lights had been re-called over a year ago. I could not believe K-Mart was selling a recalled product, (knowing the product was defective. BE ware of so called - ("GOOD DEALS"). Just an 80 mile round trip to return the product.

Today I was in the store to purchase a Rubbermaid set there were six of them on the self next to the sale sign when I arrived at the register I was told it was not the one on sale,, They left me waiting for 25 minutes while some one looked for, when the person caleld the back to see what was happening she didnt know what she was talking about she never looked for it.

I do not believe the codiene content is actually 10 mg as stated! Or, it is so diluted with something else, it does not offer the same pain relief as other brands. How would I have these 2 different brands tested? Doubling my dose because this product is ineffective, I'm not only subjecting myself to possible liver damage and doubling results in a lack of meds for the month, my insurance company is paying for a faulty product!

My "santa barbara collection" glass patio table I purchased from Kmat spontaneously shattered into thousdans of pieces.

The Kmart at Kempsriver has so much potential, however, they choose to keep it very understaffed, and the structure itself is old and needs repair (ceiling tiles are brown and dirty, the huge vent by the registers is dirty and has dust swinging from it), the females bathroom has been renovated, however..., the last 3 times i've visited there and used the bathroom, only ONE light worked! The plants they have for sale outside are always dried up and in great need of water. Even the machines you slide you credit cards in for purchases are attached to the poles with rubber bands. Come on people, if Kmart can buy Sears, surely they can afford decent machinery and ceiling tiles!!! Please give cashiers more hours!!! Update the store!!! You will make up the money in volume by providing a better atmosphere!

wife bought patio table a martha stewart set with table and 6 chairs in2005 table top glass shatted in athousand little pieces lucky my 7 and 13 year old were not hurt i find it appauling u do not take this serious and give us another table or make kmart reimburse all the people with same promblem this is not our fault its manufacture till some one dies or gets serioualy hurt it will be on ur head

We bought a Martha Stewart outdoor table/patio set from Kmart in the summer of 2002.

Glass was everywhere, and someone could have been seriously hurt.

BTW - The response from Kmart included the following "Once again, we apologize for the inconvenience you have experienced with

XXX-EMPATHY-XXX."

The Kmart where we purchased the product is closed.

May 16,2009 I purchased a barnes & noble gift card from my local Kmart center. After several failed attemps of trying to use this gift card online and in the barnes & noble book store,I returned to Kmart. However, the cashier and the assistant manager refused to reissue another gift card or refund the gift card for cash.I then ended up leaving with the non-working gift card and my money wasted! The whole experience was horrible the cashier was very rude and unwilling to understand the situation. I can honestly say I will NEVER shop at KMart again!

At Kmart when I took the bike back they bought it back and they gave me a card with $96 and said to find a new one. Well the bike range in price from $159 to $259. I ended up re buying the broken bike because they wanted me to spend more money for bikes that are recalled. They had several that were on the re call list on the floor. I bought two bikes at Christmas and my daughters broke which is a Highland # k6587BA07J and my sons is a Howler # K6587BA07C. I found that they are both recalled. I am frustrated I called Kmart to talk to another manager and they were giving me the same thing that they would buy the bike back. I even told her that it was a recall. She wanted me to spend more money for another bike. Please help what am I supposed to do?

I have made a complaint against this store before. I had a layaway in at the store, and when I took the layaway home; there were three shirts missing, and the shorts I had in layaway were exchanged for a different pair. I had a pair of Route 66 shorts in layaway, and they replaced them for a pair of wranglers; that would have been a way too big for my son. The fathers day shirt I had in layaway was no longer available, and the MLB baseball shirt I had in layaway had been exchanged for a cheaper version of the sleeveless shirt on the racks.

I would like you to please investigate them for this. I dealt with the same man every time I made my layaway, until I went to pick up the layaway today. There was a boy there who had never worked there before, and when I went back to the store to complain, he was leaving the parking lot as I pulled in walking.

The aggravation of losing articles I was not able to replace, and the thought that you pay the payments you are required to pay, and you can't trust them to give you what you pay for. The fact that this has happened to me twice now is making me very angry. They are replacing their employees with someone who doesn't even work there to get away with this. You can't tell me that the manager of the store doesn't recognize this. Someone absolutely was messing in my layaway.

I purchased the Santa Monica patio furniture set annd bar, on 2/22/2003. In Sept. 2008, I came home to find the glass table top had shattered and I had major glass shards to clean up. I had several big paper garbage bags full of the shattered glass. Luckily I only got a few minor cuts on my finger. K-Mart said the table was under warranty, but not the glass, and there was nothing they could do. K-Marts said,I would have to purchase a replacement top which costs upwards to $250.00 This certainly should not be at my expense since the glass table top obviously was defective. I was finding pieces of the glass shard for months.

A simple question, why would you advertise an item that you don't have in stock? This seems to be a recurring scenario. Will certainly make me consider spending my dollars some place else. Issue in question was a tent. A 200 dollar tent. To keep my business, how much further of a discount will I be getting to purchase the tent from Kmart?

I have decided to use this as a lesson learned and I will never shop at any Kmart stores again.

About 7 pm on 6/11/09 I took my 78 year old grandfather to the store to purchase a new refrigerator on his Sears card. His had just went out and all his food was sitting out in the sink so he needed one immediately. He picked out the refrigerator and we took the slip to the front desk. It took them 20 min. to figure out that we couldn't purchase it up at the main check out because it was Sears product so we had to go to the appliance department to purchase it. Which by the way were trying to do to begin with but no one was back there.

The sent us back to the appliance department and we spent another 15 minutes waiting for someone to help us back there. Then the women, Margarita, who helped up had never worked that department before and couldn't figure out the computer. The refrigerator that my grandfather picked was 20% off and they needed a managers discount card to scan in order to authorize the discount. We waited for 1 1/2 hours for them to tell us that bc all the managers were at a party that night and not reachable, the the women that was suppose to be filling in as a manager had lost her discount card, they were not going to be able to sell the refrigerator.

So I asked if they could sell it to my grandfather at the normal price and then he could come back tomorrow to be reimbursed for the 20% off and they said that would be ok. When the went to print the reciept, the machine ate it and we spent another 30 minutes trying to fix the machine and get the reciept back. Then when that was finally done she had to make a copy of the reciept and the discount paper and the letter that she wrote so that he won't have trouble getting his mone

y back the next day. She told us to wait for her at customer service. It took her another 25 minutes to make a copy. The loaders put the refrigerator on its side on a huge dolly and got very rude when my husband told them they weren't suppose to lie a frig on the side. My grandfather came back the next day to get his $28 back for the 20% off that they hadn't been able to give him initially and the man tried to tell him that he was suppose to pay an extra $30 for the ice maker in the refrig. so he was actually coming out $2 ahead. There was nothing on the refrigerator saying that the ice maker was extra cost. No one the day before who sold him the refrigerator had said this was extra. They just was trying to get out of refunding my grandfathers money. Finally he got upset and threatened to file a complaint with Sears and they finally gave his money back after he was their on 6/12 for another hour.

I tried to place 2 outfits on layaway only to be told there was a $5.00 (non-refundable) layaway fee. I questioned the clerk and said don't you mean its non-refundable if I do not picm it up? I was told by the store manager it was non-refundable, its a processing fee. I never realizec K-Mart was charging such a high fee to hold items on layaway. I feel this is highway robbery and will not shop there ever again.

This is an update and another complaint from my previous one about the Amelia Island Patio Furniture. I called the K-Mart customer service line and they said that someone from Numark would call me. They called be back 2 days later and told me the table wasn't covered, but they would help out with the chair cushions. They wanted to know the chair cushions number and when I told them, they said they had nothing to do with the product. They said two different companies made the parts and they didn't make the cushions... JRA did.

I asked to speak to someone else about the issue because I was getting no where. She transferred me to another lady who said that Numark had nothing to do with the patio sets. They said they bought the design after JRA went out of business. I asked why was K-mart allowed to sell an item that said it had a warranty from a company when they knew that the company had gone out of business the year before. She had no answer and sent an email back to K-Mart asking them to call me.

K-Mart Customer Service called me back 5 min. later and said they had no idea which company manufactured them without opening the boxes and she said they did not do that before shipping them. Then she offered me a $50 gift card for a $500 and something patio set? UGH!!

So, I went upstairs and started to go through my paperwork from the patio set and found a number to call in case it was missing parts or there was a problem. It was Numarks number. I have three pieces of paper with Numark's number on them and so I called them back. They said they don't know how the papers got into the box. Kmart says they don't know how they got into the box because they don't open the boxes and inspect them. (That was their actual words.)

On a good note, I called the local store to see what they would say about the whole thing and they said they would try to find another set to switch them out. I haven't heard anything yet, so I am not going to hold my breath. I have decided that I am going to keep working on this though...no matter how much frustration it causes me. There is still glass on my patio. I power washed it thinking it was going to get it all up, but no it is trapped in the rug.

Bought the Amelia Island Patio set last Spring. With in the first few months, one of the chairs cushions started to disintegrate. I called the company and they said they would send a new one. I waited a few months and never received it, so I called back. They said it was on its way...never came. I called back a third time and they said they had messed up and it would be coming soon... that was 6 months ago!

Now two other chairs are doing the same thing. Also, about a month ago, we came home to find the table had shattered into pieces. It wasn't windy. It was a beautiful day. The table base wasn't turned over and the umbrella was down. I don't get it!!! I would like my money back for the whole thing.

Purchased Martha Stewart Patio Furniture 2-3 years ago. Came home one day in March and found that the table had shattered in millions of pieces. As I was searching for replacement glass I noticed the consumer complaints being filed.

According to 'store policy', it is not permissable to try on a bra before purchasing.

This is absolutely ludicrous!

There are as many different types of breasts as there are bras to put them in.

One cannot POSSIBLY know what will fit properly, support effectively, and be comfortable without trying it on.

The comment from Mr. R was that this is considered 'intimate' apparel - the same classification as underwear! Trying on a bra is NO different than a man trying on a shirt. There are no orifices which may be unclean which may soil the clothing. There is no more perspiration exposed to the bra than a shirt - actually, LESS because 90% of bras do not come close to touching the armpit.

This 'store policy' is the MOST gender-based prejudiced imagineable! The only alternative available is to buy the merchandise, go somewhere and try it on, and return it ... and on and on until one finds what fits.

I would rather order by mail from some other reputable company and WAIT.. try it on, return it, etc. Than give K-Mart my business.

While I was out back sweeping up grass,I heard a loud pop sound. I turned and saw that one side of the table glass shattered without any blunt force.

I bought a craftsman blower,for a christmas gift.About a month or two it quit working.My friend tried to take it back to k-mart.I dont have the receit,but i thoutht that craftsman replaced broken tools.Well,I guess i was wrong"because the manager said craftsman only replaces small hand tools.K-MART wont help us +they tell us the Craftsman tool company,won"t either.thats bad,my friend barely got any use out of it at all.It would be different, if she had it longer, than a couple of months.Truly disapointed.

i was shoping in orangeburg store today. I over heard a man down grading a few woman and i felt so sorry for them. Know one should never be talked to like that. My God did i ever feel sorry for them. I went over to a young man and a lady and ask who this man was. They told me that it was there district manager. I ask them does he always talk to them this way and they told me sometme worse. This man has no control over his action. He even told this young lady that she didnt care and kelp on and on then he told her thats way she want be working there much longer. I asked the same young lady and man who was he talking to. They told me it was the store manager.

I sure hope some one looks in to this matter. Check there records and see what is going on. This Mans name was joe. He is the most unprofessional manager i have ever seen. If this is the type of managers k-mart has i can understand why k-mart is having such a hard time. This type of behaver would stop anyone wanting to shop at any k-mart store. I cant beleave this has not been reported befor now.

I have shoped k-mart for meany years, and i dont even know if i would like to shop at [their] stores any more. I will talk to the two ladys and if they need something from me ill be more than happy to give them any thing they need. The down grading, degrarding i cant even think how the employes felt.Isnt this coverd by laws.This made me sick to where i didnt even shop i just left the store.

I tried to return an item purchased using a $3.00 coupon. Kmart advertised doubling coupons up to $2.00 value, I assumed then that I would get a $4.00 credit,when I got home I realized they didn't do that, just the $3. When I went to return the item, Daniel was going to give me my refund, minus $4.00. I said no, you need to deduct only $3.00. He said their policy was to deduct an "average" of the coupons used on that receipt and my average was $4.00.

After MUCH ado, he gave me the proper refund. He lied, that isn't their policy. THEN he should have just dropped it, but no, then he said you were only supposed to use up to 10 coupons. I said the ad said 25 per day, he called me a liar and said I was reading the previous weeks ad. Then I said, so your checkout people don't know their is a limit of 10, he said no. Then when I showed him the current weeks ad (cause I knew I was right) Then, and only then, did he he say, well company policy states we have the right to change our policy any time. Lots of angry customers in the store that day.

umbrella was defective from time I bought it, gets stuck going up. it blew off table and shatter glass top table in a million pieces. Kmart will not except responsibility nor will Sears nor will manufacture Numark industries, up to this point calling wind an act of God. I now have no patio set to eat on and I do not want another one in its place that will explode at the hint of a breeze. Im out $ 750.00 so far not sure what else til I file a suit.

I ordered curtains and the packing slip came with a bill of $58.44 but my Discover card was billed $69.90. Why the discrepancy? That's an over charge of $11.46! I wish to have the over charge taken off my Discover card bill!

the winter

I bought some outdoor patio furniture rust proof, the swing is rusting and the fabric is dry rotten we have taken it in for the last two years but that did not keep it from rusting and dryrotting is ther a replacement fabric kit to change the swing cusions and top.

I purchased a DVD player for my daughter and I sent the rebate at or before 12/4/08. It is a $30 rebate for a venture portable dvd player. model #PDV730. I waited for the 6-8 weeks period but I got hurt at work and my health became the most important factor. Now I'm feeling better and I'm getting on track again I called and no one can help me or is able to help. I'm just getting the run around from everyone with in the corporation. Please someone help me. I just want the $30 rebate check I have the receipt. Please.

A Martha Stewart Table that I purchased to replace one that broke earlier burst into a million glass pieces. I know have many chairs and no tables.

I bought the victoria collection also. I bought the bar and 4 bar height chairs, after 4 monthsof having the set the galss just shattered, everywhere. I had slivers of glass all of my deck and in my children play area. I could not return the table because i had it to long so i am stuck with a table no glass and 4 chairs cannot use. So i wasted 600 for 3 months of usage.

Our Martha Stewart patio table exploded sending glass shards the entire length of our deck. The table is left with sharp glass around the perimeter and the underside of our deck is littered with glass shards. The items stored under the deck are covered.

I went to this Kmart 2 wks ao to purchase a gas grill. After asking for help I then waited 15 mins. No one came so I went to the front of the store and said I had to leave. I thought 15 mins was amply time to wait for services. By the way there is never anyone to help you in that area. I bought the Martha Stuart patio set. I had to wait. So I found Melinda at the end cap. I ask her to get someone to help me. She yells across the store. I go back and wait.

After awhile I go back to Melinda she said she would get the grill for us so she heaves it in her arms to show us she can. However finding it to heavy she drops it to the floor. Melinda then slides it to the front of the store. In the mean time she made a few rude comments. I do so like shopping your store. Prices are great, I almost always have had good products. However customer services has been liking. May I suggest they (employees) have a refresher course.

Thank you. I do not want money- just friendly polite services

This store is well known for never having the sale price on anything and you are treated like you are trying to rip them off when you confront them about it. They put the sale price in front of the wrong item just hoping you will get the wrong one and pay top dollar.I purchased an item that was marked 17.99 and was charged 34.00 and was told we dont have to sell it for that price just because its marked that.I thought the policy was they had to give it to you for that price. This is a small town and this store is never overly busy if they go belly up it will be nobodys fault but their own. They hide and gab and will never wait on you unless you go find them.Somebody needs to clean up that store and run it like you appreciate your customers.

On Dec 5 ,2008 I mailed in my $20 rebate for the 4.3 Satellite Navigation System to Dept Phoenix,AZ with all the originals ,and made copies for myself. It is now 4/21/09 and I have still NOT received my rebate that was supposed to be here in 6 to 8 weeks. I called the number given to me and it gave me a web site to visit that then ask for my on-line rebate tracking code . I did not file on-line I MAILED it in.

Martha Stewart Victoria Patio Table shattered.Total loss. Cuts from broken glass.Emotional distress from the loss of a very expensive table.Can't afford to replace with new glass as its such a large table.

I looked outside and saw that my Martha Stewart glass patio table top had shattered into a million pieces for no apparent reason. Almost as if it had spontaneously exploded.Glass everywhere. Apparently this is a major problem with her tables.

I'll be out the money for either buying replacement glass or a whole new patio table.

my daughter bought a new mongoose bike for my 7 year old son for his birthday. after approximately 1 week or so, the bike broke. she took the bike back to kmart. the bike had no bar code on it.) the staff called to the bike department, found another bike identical to it, but it also did not have a bar code. my daughter bought it on her bank debit card, and when kmart staff ran the card, it showed that there was a purchase for a mongoose bike. the purchase cost 120.00.

the staff at kmart told my daughter that they would not exchange or refund her the money because neither bike had bar codes. now my 7 year old is out of a bike. why did this happen, when there was a bike on the floor that did not have the bar codes either?

The Table on my santa barbara collection , glass blew up , and shattered into a million peices, its all stuck in the cracks on my deck , where everyone walks barefoot around the pool,

My wife and I placed a (4 in 1) baby crib on layaway on 3/25/09. We initially wanted another bed which included a changing station. Unfortunately, we were not able to put it on layaway because we were told by an associate that there was a re-call on it and that the item is discontinued. Our baby is due in June and we did not want procrastinate on purchasing a baby crib. So therefore, we chose the next best option praying that we could somehow be able to purchase the seperate changing station which was well over $100. Our 1st payment was due on Wednesday, 4/8/09. While we were there, we excitedly noticed that the baby crib that we wanted at first was in stock.

We immediately notified a Kmart associate to inform her that we wanted to exchange our layaway. They charged us the $10.00 for cancellation fee as well as $5.00 non-refundable fee. We strongly feel that we should have been told that the baby crib we wanted was going to be in stock within 2 weeks, otherwise, we would have waited. We also feel that the $15 should be creditd to our exsisting layaway account. I really do not see why they just did not transfer $25.63 to our new account. My wife and I feel that management did not handle the situation in a professional manner.

I shop at that same Kmart 3 times a week and we are also planning on purchasing the mattress there as well. I would not want any of the employees to get in any trouble because of it but, I would like to recieve the $15 to be added to our layaway account. Lastly, we feel that there should be an exception to the policy for our account because, we were totally unaware that the crib that we dreamed of having for our 1st child would be in stock 2 weeks later. Thank you so much for taking out precious time to review our complaint.

First of all, we were really devastated that there were no exception to the rule. The economy is in very bad shape as it is so, $15 is a lot when having to pay a total of $256.26. We can not afford to just throw away money like that. We really did not have any physical damage; we were a little emotionally upset. We just want Kmart's corporate personel to look at our situation and see that our complaint is legit. We are not trying to get money that we do not deserve. We honestly beleive in what is right as tax-paying citizens as well as consistant and satisfied customers.

We bought a glass top Martha Steward patio table about 6 years ago. I stored it in the garage each winter and when I went to get it out this year I found the glass top shattered.

All that is left is the metal ring which held the glass top. thus it is completely ruined.

Tempered Glass top in MArtha Stewart table shattered just sitting on the patio. Manufacturer is out of business and Kmart is unwilling to replace defective table. Chairs will not match new lines, so whole set is worthless. Cost $599 in June 2007.

I purchased a Martha Stewart patio set and bar set last year. I was appalled to just find your website with sooo many consumers experiencing exploding glass table and bar tops. Mine two patio units have not, but I am terrified that they will when someone is sitting there and glass will injure or blind them. What recourse do I have to return this merchandise for a full refund? Or sue Kmart, Martha Stewart? How is it that companies and individuals can get away with something like this year after year for so many years without regulating agencies hitting them with cease and desist or heavy fines??

I have the Martha Stewart Bar ourdoor furniture. Two of the glass sections have exploded as others have described into a zillion pieces. The glass is leaf patterned and I assume would be hard to find. I will have to have new pieces made of tempered glass, which would be about $300, or the same as I paid for the bar itself!

There are tiny pieces of glass all over my patio. We even found some pieces as far as the pool, which is about 15' away. It will be expensive to replace as it has to be custom cut.

table top just crumbled, i was getting ready to set the table , and it just fell apart, the glass broke into several tiny pieces

went to k-mart and asked if they would replace it, they stated no, i went on line looking to replace it and found this sight, so maybe you can help.