Joyce Leslie Store

I'm disgusted that I was given a hard time by salesgirl and manager on a return. I returned item, all tags in place with original receipt. I was given a hard time and humiliated by salesgirl who accused me of reattaching the tags. Joyce Leslie clothes are not worth that much trouble. Company needs major, major customer service training.

I bought about 5 items of clothing from this store. They have a 30-day return, which is fine. I returned a pair of jeans and did not realize they did not give me back my original receipt. They stapled 3 pieces of paper together, one showing the total I spent on original visit and the return as well as a customer return receipt. When I went to return another shirt, they won't take back the merchandise because they already took my itemized slip. I was told to call corporate and have the original receipt sent back. When I called corporate, they sent me to a recording and the representatives won't listen to your complaint. They keep forwarding you to a recording stating I need to put my complaint in writing. I told the store I will give them the letter and they can forward it the same way they sent my original receipt. They said they called corporate and can't do that.

I basically would like to return a shirt that I bought less than 10 days ago and they are not taking it back because they took my original receipt. I have never experienced a store that can keep your money and won't return their own merchandise with the receipts they give the customer. Can you please help me? I am being given a runaround every time I call and would just like my $18 back. This is absolutely ridiculous. There are no signs stating that they take the original receipt nor did they tell me verbally that the other items would be unreturnable. I would love for someone to help with this. They should not be able to do this to customers.

March 10, 2012, Middletown, New Jersey, Joyce Leslie. I was stabbed by a censor left in the shirt. It was only the pin. I took a picture of the mark. If I put it over my head it would have stabbed me in the face. I have a mark on my arm. I do not understand how an employee could miss this if you're taking the top part how to do you forget the pin part. This could have resulted in more of an injuring. It's bad enough half the clothing gets ruined by the censors with holes, now, they're leaving them in and getting stabbed.

I went to a Joyce Leslie store on March 2, 2012 at 12:30 pm to make a purchase but the cashier wouldn't let me because the back of my card was not signed. I gave him my I.D. and he still told me no, however I would have made my purchase by debit but he was so negative about the situation, so I walked out of the store very dissatisfied. He is a white male, I didn't get his name. The store is in the Roosevelt Mall on Cottman Ave. Philadelphia, Pa 19149.

I went shopping on Feb. 11th at Pelham Manor, NY store. As soon as I walked through the door, the security guard stapled my Mandee bag, offended at that, thinking I was going to steal. I spent over $110 in your store, bought some clearance items, 2 scarves and a hat, all 75% off. Obviously, other items as well. As I am walking out, the security guard stopped me, it beeped, and he asked to check my bag. The hat that I paid for had a censor on it, so a saleswoman asked if I wanted to speak with a manager, 2 managers came over, and asked to see my receipt and said that I didn't pay for the hat! Then, a male manager took my Mandee bag and checked every item in that bag!

I was embarrassed and humiliated! This was my second time shopping in your store. I am so dissatisfied what went on, and it was very unprofessional! Also, the cashier was talking, and forgot to take the censor off! I am a customer service manager for over 10 years in a retail store. I find this absolutely ridiculous, that a manager couldn't even offer me an apology for this inconvenience. I had to even wait another 6 minutes for a salesperson during my check out to get a price from another sweater which I wanted, had no price tag, because the manager kept talking about her inventory. I think that this experience was unnecessary. I think I should be rewarded something, because it was a terrible experience! I tried to call the corporate 1-800 number. They were unprofessional too. They didn't want to be bothered by what I had to say, and I was asked to write an email.

On 12/19/11, I went to the Voorhees Town Center store to purchase gift card and items as gifts for a family member. I purchased a bell sleeve jacket which I returned 12/27/11 because the sensor was left on and buttons were missing. Since they didn't have that jacket, I purchased a different jacket as well as a few tops and sweaters. The sweaters seemed to have a flaw in sleeves and fit so back to store again on 1/11/12. I had my receipt and credit card for the tops but couldn't find receipt for jacket (everything had the tags attached). While standing there I observed an employee (Connie) be very rude and nasty toward two women who also had a receipt. So I found my receipt and asked for the exchange and if I could exchange jacket for another size or style. Well, Connie treated me rudely as well, not to mention her actions made me feel very uncomfortable when she requested my driver's license and kept checking my signature and credit card.

I asked if there was a problem with my card and she was very rude again. I found her behavior with me to be a bias incident because of my color based on how she addressed me when talking to me and how she handled merchandise when I returned it. I don't plan on shopping in that store again and will surely pass on how I was treated to others. I ended finding the jacket receipt but I'm so disgusted I will take the lost and give jacket to charity. My neighbor also had a similar issue in the store with the same employee. She tried to charge my neighbor $9.99 for a $6.00 shirt she was returning because another employee tagged the shirt wrong when she purchased it.

Seriously, when did the consumer become responsible for employee mistakes? Perhaps the news media will be doing an undercover sting operation so everyone will be aware of Joyce Leslie's treatment of the consumers. I was able to make a partial exchange. I have since found receipt for jacket but not sure I want to be subjected to anymore ignorant behavior by returning the jacket. I'm probably just going to donate it to charity and never shop there again and tell any/everyone to not shop there. My neighbor is still waiting for results after calling the home office. I plan to call them in the morning to voice my complaint as well.

I spent $75.00 on some items at JoyceL. After I got home I tried on 2 of the tops and realized they were not flattering on me so I took my receipt and went back to the store later that day to return them. The store clerk was the same girl from earlier and as she was doing my return she realized (unknown to me) that she didn't charge me for a pair of boots that I thought I had purchased earlier as well. When she showed me that they were not on my receipt I told her that I did have them at home, had no idea that they did not ring up the cost, and by all means please charge me for them. She rang them in and refunded the items I returned.

A few days later I tried on the boots and decided that they were not comfortable so I went to return them. The clerk got extremely rude with me and said I could not get a refund for the boots because I had already returned some items, didn't have my original receipt and that was their policy, so she could not issue a credit slip either. After she became rude and told me to take my boots and leave, I was so frustrated that I left and began to cry. The girls working there all laughed at me, and my friend who was still in line waiting to pay for something heard her say in front of all the other customers that she should have "punched me in the face" for arguing with her and she didn't have to issue a refund because even though it wasn't printed anywhere it was her policy.

I simply want my money back so I never have to return to that store again. I have the original item in the box never worn with my original receipt, as she gave it to me.

I went to exchange a shirt I just purchased the day before. I did not want my money back, I just want the same exact shirt because there was a little elastic snapped at the seem. The tags were still on. I did not want to exchange it because I didn't have the receipt on me, but I did gave her the card I purchased it with and they did not accept the exchange even so. My daughter saw a ring she likes while we were discussing the exchange and told the sales representative, "I really like this ring a lot, too bad it's missing some stones. Do you have another like it?". Sales girl responded in a very sarcastic way, "No! We don't have any control over what happens to our jewelry!". So unprofessional and rude.

My daughter purchased over $200.00 worth of clothing from Joyce Leslie for her birthday on 4/23/11. Part of that purchase included a $15.00 pair of sandals. She didn't receive her gift until 2 weeks after the purchase; Couldn't wear them until weather permitted which was 2 weeks after that.

After wearing the sandals for the first time, the flowers fell off them. They were brought back to the store on 5/31/11. The sales person could clearly see by the bottoms, they were barely used. We were told a district manager would have to approve the return since it was over 30 days. I was told she'd be in during the week. I returned to the store on 6/18/11 and was informed that the district manager still had not been in and I'd have to wait to see if my return was approved. Another week and a half goes by (now it was OK that I waited over a month) and I finally get the approval.

I called the store explaining I'd be unable to get back to the store due to personal circumstances and would like my credit to my charge card that was used to purchase the items. I was told by Carrie, the district manager who was curt and unprofessional, that I had to return to the store a third time as this could not be done over the phone. This was their policy as well as not providing me with any other identifying information to make this complaint. When I finally was able to get to the store today 7/30/11, I was now told I was unable to get a return only an exchange. I explained due to my circumstances, I was pressed for time and could not get back in the near future. I was told this is their policy, they would not give me a store credit by way of gift card nor would they credit my credit card even though their return policy sign states a check could be mailed.

By the way, we are talking about a $15.00 purchase! Again, as with the phone interaction, she seemed to be enjoying my frustration. I took an item off the rack waited my turn on line and was told Carrie would need to handle my return. Carrie took her sweet time coming from the back office. Had me fill out another form, then corrected my penmanship on each line in a clear effort to anger me further. The policies of the store according to Carrie, as well as Carrie handling of an unhappy customer, are unreasonable and unrealistic.

Why put out spring shoes in April if they can not be worn until May and June, and wonder why it was brought back after their 30 day policy? Unfortunately for the consumer, if you don't wear your item on the day of purchase and have nothing better to do; Then run it back to the store because it's defective, your out of luck! I had a defective shoe and was mad to jump through hoops to get any compensation. Over the years, I've spent lots of money on my children and nieces in this store and I will be taking my business elsewhere.

I bought two items on 12/22/10 using my credit card. I returned one of the two items on 12/30/10 and bought another one for the exact same price as the one that I was returning. The item was too big so I returned it on 1/3/11, but they would not accept it. They said that I did not have the original receipt, which the girl took when I returned the first item. Then, they had the nerve to tell me that it was over 30 days old!

I had my original credit card receipt showing the date 12/22/10 with the price of both items totaling $36.98. Then, I had another receipt that they gave me on 12/30/10 when I returned the other item and bought something completely different. They insisted that this was an "even" exchange because the item was over 30 days old. I asked to speak to a manager and the manager on duty said she was the one who handled the transaction on 12/30/10. I told her that she was wrong then because I was not aware of their return policy and she should have given me a copy of my original receipt. Then why did she do an even exchange? That I do not know. I did not ask her to do this. I just wanted to buy a completely different item, which happened to be the same price as the item I was returning. They would not return my money so I asked them for a credit slip, but the manager declined because the item was over 30 days old!

I don't know what more proof do I need. I can't believe how uncooperative they were. If the manager knew that I would have a problem if I wanted to return the second item, then she should have given me a copy of my original receipt.

I purchased several items from this store on Saturday, July 3, 2010 at 8:03 p.m. My first transaction total was about $57.00, for which I used my bank card/credit. In addition, I had to sign a store receipt; I did not receive a customer receipt. I was attempting to sign the "store receipt" for my first transaction, for which I used my bank/credit card. Prior to the completion of the first transaction, my God-daughter placed on the counter one lip gloss for $1.59. Jenn **, the manager, noticed and informed us that we could buy one and get the second one 50% off. I am still trying to sign the "store receipt," so my God-daughter got another lip gloss and Jenn ** asked me if I would like to add it to my card (bank/credit card). I told her, no. I would just pay the cash for it and I gave her a twenty dollar bill, to which she charged me $2.59.

I finally completed my signature that was required for the "store receipt," but held it for a second and Jenn ** told me that it is the "store receipt." So I gave the "store receipt" to Jenn and she gave me my change of $17.41 from the second transaction. I was attempting to place it in my purse when Jenn asked me if I would like the receipt in the bag (shopping bag) and I told her yes. I assumed that she was putting both customer receipts in my bag. The first transaction with bank/credit card included this item: swim suit lilac priced at $29.99 (**). Second cash transaction: lip gloss (total $2.59) and skirt lilac (**).

While placing my change in my purse, I was not looking in the direction of Jenn. I was looking in the direction of my purse, and was assuming that she did put both customer receipts in my shopping bag. I left the store and went to another one next door to it, but returned to Joyce Leslie in about an hour to return the bathing suit (lilac) and I was given a very difficult time. The only option that was offered to me was that I could wait a week to speak to her supervisor/district manager. I was told to fill out an inspection receipt form. I was very upset because I feel that I should have been offered a store credit or a courtesy return due to the fact that I was not given a customer receipt for my first transaction, only the second transaction. The customer service was horrific. I have never ever had this experience before.

If not a return, I would like at least a store credit. I just cannot imagine otherwise. I understand that she needed to service other customers. Due to the rush of my transactions, I am obviously paying the price. This is not good customer service. I would appreciate your assistance in this matter as soon as you could do so. I do not know what is going to happen now with my money totaling $44.98. Today, Sunday, July 4, 2010, I brought the lilac skirt(**) back to Joyce Leslie because yesterday I was so upset that I forgot to give it to Jenn **. Please assist me in this matter.

We are all quite aware that our economy is difficult at this time, but I am trying to just be a little optimistic somehow. I just feel like this is not good customer service in these hard times that we are experiencing. I now may have to wait for a credit to my account or settle for a store credit, which would be a debit to my account and I did not want that. I just wanted to return the merchandise and receive my money back. I never buy anything for myself and that was one day that I actually felt ok about doing so until my experience with Joyce Leslie Staten Island (2655 Richmond Avenue Staten Island, NY 10314; phone, 718-370-1705). I usually just pay bills. I never have a few dollars to buy anything for myself. I just want to have my money returned. Besides, I could pay a bill with it.