JoS. A. Bank Clothiers

I placed an online order last Dec. 17. I increased my purchase from $100 to $175 in order to qualify for free shipping, guaranteed Christmas delivery. At order time, both items were noted as "in stock" and delivery before Christmas. On 12/18, I received an e-mail confirming my purchase and delivery. Several days later, I was checking various online orders that I had placed and when I tracked my order on the Jos. A. Bank's website, the status of my order was "held" and noted both items on backorder until after Christmas. No one sent me any email or anything notifying me of this change. If I had not checked myself, I would have waited until Christmas and never received anything.

When I contacted customer service via email, I received a generic response amounting to "sorry for any inconvenience, this item is on backorder". I contacted them again and told them that their response was unacceptable and that after ordering thousands of dollars worth of items online, their store was the only one that I had problems with and I expected more from them. Again, I received a generic email with much the same response, and stating that I would receive the items Dec. 26th. On Dec. 24th, I did receive one of the items from a local store. On Dec. 27th, I checked the website to see the status of the other item I ordered that was supposed to be received on Dec. 26th, and the new status was now "held".

I informed Jos. A. Bank that I am a regular customer, but will not shop there any longer as they showed no concern for the difficulties that I encountered through the fault of their own company's operations. Had I known that when I placed the order or shortly thereafter that the items weren't going to be available, I would not have placed the order. I feel they purposely dragged this on, in hopes of me accepting the order whenever it came in. And the lack of honest communication to me is inexcusable.

I dealt with Amazon, Bath & Body Works, Macy's, Target, Fanatics.com, Sweetwaters.com, Forever21, Chico's, Barnes & Noble, CBS.com, and more online and received every single item on time and exactly as ordered. Many of those sites, I spent far less $$ than at Jos. A. Bank. Please warn other customers about their terrible customer service practices and lack of concern regarding loyal customers so that no one else endures what I have been through.

I was interested in an ad I saw on TV that stated "buy one suit, get two free". When I went to the store, I was going to purchase a gift card for my husband for Christmas. I asked the lady "what is the average price of your suits?" The girl at the register told me "around $500.00". As I looked around the store, I saw a row of pants on one wall and a row of jackets on the other wall. I asked her, "You offer the ability to buy the suit pants separate from the jackets?" She responded, "Yes we do". I was afraid my husband would miss the sale so I gave him his $500 gift card early and told him to go and get his new suits for work. When he went down to the store, all of the suits were marked up to around $750.00 each.

Knowing that I had already bought the gift card, he got three suits but had to pay an additional $300.00 for taxes and the difference. He was not allowed to pick the pants and the jackets separately like I was told so the ones he got needed quite a bit of tailoring. Two of the suits he got had to be ordered and when he went to the store to pick them up, he looked around and the suits he just bought were marked $550.00. This place is a rip off. Additionally, it did not occur to me to ask at the time but the suits are made in Mexico, cheap stuff. $750.00 for a suit made in Mexico? We used to shop at a local suite store with suits from Italy and they never cost this much, not even close.