J.C. Penney Online

I was just getting excited to go back to JC Penny to do some shopping for the new low prices. I just found out that Ellen is the new spokesperson and I want to know why. She is not fashionable at all and she seems to need a makeover to represent fashion. She could not sell me anything looking how she dresses. I believe that this appointment was due to her being openly gay and not that she is qualified to represent fashion. I wanted to let the management know what I think and the person does not match the action taken. I believe people should at least qualify. So now I feel she was chosen because she is gay and to me that is discrimination, just like hiring a white over a black that is really qualified.

What values is JC Penny trying to teach? I will no longer shop there because you are sending mixed messages. Is JC Penny the new gay store? Is JC Penny the store that discriminates over qualified people? I think it is unprofessional and you will definitely lose money. But hey, who needs that anyway?

Your latest commercial is terrible. My husband and I can't believe a company as big as J.C. Penney would have one with all these women yelling. it is disgusting. I can't figure out how this was to help people understand "screaming women." What were you thinking? There was no excitement over coupons, sales? I hope this will be removed soon.

Exceptionally annoying "screaming" on television ads. It not only offends my own self, they also are quite possibly offensively "sexist" as if women somehow have no control over themselves regarding "sales". They offended my wife, as they insult her intelligence. We have been loyal JCP customers over 30 years, however, this type of insult may terminate our relationship.

Regarding JCP television commercial. Terribly annoying! Way too loud! I have to press the mute button on my remote control due to prevent me from wanting to scream! It really portrays women in a poor light! Who ever agreed to filming this was dead wrong! I will not shop at JCP. How dare JCP! What were you thinking? A bunch of screaming women! Really?

Really? You at jcp.com have that kind of money that you actually publish a commercial of women screaming at the tops of their lungs? How awful for you. I hope you fire your advertising staff. And how degrading for women. Please remove the commercial. Turning the channel and/or fast-forwarding through my DVR just isn't enough. I don't complain, but this is bad.

I am very angry about the annoying commercials that are playing on every show I watch on regular stations: CBS, ABC, NBC. I cannot believe that you actually spent money on airing such an annoying commercial. I have told my wife not to frequent any of your stores until these commercials stop polluting the airways. What in the world was your marketing team thinking of. They should all be fired for coming up with that trash.

I ordered a locket for my wife for Christmas and put it on my JC Penney card. I had a few issues with the purchase. First, three days after I ordered it I saw the price dropped online from $65.99 to $50.10. I contacted online customer service about a price adjustment and was told because I selected store pickup for the item; they could not adjust the price and I would have to wait until I picked up the item and discuss the credit at the store. Next, I received confirmation from UPS that the item was delivered to the store on a Monday. After receiving no call to inform me the order was ready, I made call attempts Tuesday and Wednesday to confirm the order was in and was told both times that it was not received. On Thursday I went into the store and was told the item was being held in the jewelry section.

After visiting the jewelry section I received the locket and inquired about the credit and was told, because the price had gone back up, they could not honor the previous sale price. I was told by a manager to keep checking on the price and if the price dropped within 30 days to bring the item back in and I could get the credit. I saw today the price is back down to $50.10, so I contacted the store and was told they have a 7-day price adjustment period, not a 30-day period. So it looks like I'm going to have to eat the extra $15. Finally, like I said, I purchased the item as a gift for my wife and chose store pickup so the item would not be delivered to my home when my wife was home. The invoice that was supposed to be included with the locket when I picked it up was instead mailed to my home in the form of a bi-fold postcard with the item description clearly listed. I'm still not sure if my wife opened the card and saw what I had purchased her.

I bought a ring and the tag said 2 carats t.w. They hand wrote me a letter of authenticity. For insurance reasons, I need an appraisal. Two jewelers both agreed. It was not true to its tag. They put it at 1.4 carats t.w. I was do disappointed by JC Penney's fraud. They took back the ring but argued the jewelers were lying.

I ordered a ring online by the end of November. I received a note saying it was back ordered, and will be shipped on December 19. I called to get status, and was told it shipped, and I should have it that night, December 22. Nothing was received. I called again, and was told it shipped, and they said someone would call me and let me know if it had been expedited, since it was a Christmas gift. No one called. I called again, and was told it didn't ship, but would be shipped on January 3. Where is my notification?

Where is the misinformation to employees coming from? I did receive one email. Where are the others letting me know about the status of my order? Here is Christmas, and it's too late to find another gift. Thank you for your help, not! If JCP wants to continue to make shopping online available, they should have a better handle on shipping information, and the follow through. I am very disappointed with JCP, and now I am disappointed that my daughter will have no gift!

I ordered a furniture and a bedroom set plus mattresses on Nov 25. I received a call from J.C. Penney to confirm my order and was told I should shortly receive a call to arrange the delivery date. After several days went by and the time getting close to the estimated delivery date, I checked my order online only to find out that my order had been cancelled several days before. Now, I was extremely upset at the fact that I was not called, emailed, or informed in any way that this occurred as indicated by the customer rep I was speaking to. However, they did charge me for and shipped the mattresses for which I made it clear at how *** this was, since I would have mattresses with no beds to go with them. This order was supposed to be a Christmas gift. To *** with J.C. Penney Online! They have lost a customer for life!

I ordered a whole bedroom set over the phone with the dot com and they said everything was in stock and placed my order. I even received the confirmation in my e-mail. I checked to see what is taking so long three weeks later and discovered my order had been cancelled and no attempt had been made to contact me. I was supposed to have this for Christmas. The only thing they were willing to do was order a different set for me for more money. That is illegal and I am looking for all the other people JC Penney claims had this problem.

The legal warning "caveat emptor" (buyer beware) is mandatory for anyone doing business with JC Penney. After an exhaustive experience with all consumer and corporate offices, I finally decided I have been totally ripped off, and I believe it is the way their personnel is trained to handle all complaints. I purchased a defective leather chair and ottoman, that is peeling in an uncontrollable manner. It was purchased in 2008, and I have also heard that other unsuspecting customers bought the same defective furniture in 2008, and was told the warranty is past eligibility.

For JC Penney to knowingly purchase such extremely defective merchandise, and then sell them to unsuspecting customers, and then use their lame excuse of "sorry out of warranty", is out and out criminal. I was even willing to purchase another chair, if JC Penney would at least give me something back on my defective purchase. JC Penney's modus operandi is to connect you to so many different people for help, and act like they cannot find evidence you actually purchased the item from them, that you finally will give up. That is what I did, as well as cancel out my account in its entirety. I cannot continue to do business with such a dishonest company. I learned my lesson, and will only purchase from companies who stand behind their products.

I ordered a pea coat on 25 Nov 2011 and I still have not received it. I am supposed to put it on today for a party. When I called the store on Friday, I was told that someone cancelled the order. Okay, I paid for the coat in cash and I did not cancel the order. Then, another employee told me that they cannot find the order. When I called the following day, the employees at the store told me that there is nothing they can do for me. But what about my money?

I called the customer service number and the first person I spoke with told me the same thing. Then, I was transferred back to the Stonecrest Mall where I ordered my item. I asked to speak to the store manager and I was told that the manager won't be in until Monday. I called the customer service back and I was told that the order was cancelled because they are out of the coat.

Their stories keep changing every time I speak to another person. I want my pea coat as I ordered it and I want to be compensated for being transferred from one department to another. So now, I cannot go to the event which I ordered the coat for. I am really disappointed with J.C. Penney and the overall service that I have received. My order and the money I paid for it is now gone and I did not get my coat. I was told that someone will call me on Wednesday. I stayed for more than 45 minutes on the phone and nothing was resolved.

I ordered online for some items on 11/25/11, and they haven't been delivered yet. I called 5 days later, and they told me that they should arrive on Monday, December 5th, but they didn't. They told me they would be ready by the 8th. I called again, and they told me it was there, but that it was missing some items, and that I would have to wait for the next truck to see if it would deliver the rest of my order. I think it's ridiculous that it takes two weeks for me to receive my order. I have been waiting for a jacket, and it has been very cold for the last days. That is why I'm very upset. I don't think I'm going to order from JCP again. It is very disappointing.

Our couch is "flaking" leather after only 2 years. Worse yet, my grandson was caught eating the flakes. Our couch looks awful. I bought it on Sept. 2008 from JC Penney.com as wedding gift for my son and his wife who are in the military. I bought it (Cornell Reclining Sofa + Recliner set) for about $1300. I contacted JC Penney customer support.

They basically said, "Well, it's been over a year. There's nothing we can do." Any quality leather couch should certainly keep its quality a little over 2 years later. Obviously, this is not a quality product. And strangely enough, the recliner isn't having this problem. I did find out that Synergy Home Furnishings was the distributor, and the couch originated at Haining Homepoint Furniture Co., Ltd., Jiaxing, Zhejiang, China (Mainland).

I ordered back to school clothing for my grandchildren. I live in Florida, they live in Texas. At the time I ordered these items, it was tax-free holiday in Florida - August13th. I sent a message to the customer service as to why I was charged with tax. I was told it's because Texas was not tax-free until the following week. This purchase was executed in Florida, during tax-free weekend, which I paid for thru my credit card, obtained thru my bank in Florida. Is this just another scam?

I received my order No.2011-1755-1050-1631 in Ecuador. The order was at my son's name (Juan F. Ayala). I ordered 1 pair of Reebok Walking shoes for my husband and I received 1 Fila shoes. I ordered 1 cardigan item RN831-6341 poisettia and I received one red. I live in Ecuador and my order was sent to Miami and resend to Ecuador. The order was confirmed and all the items were in stock when I made my order. I want to know what happened and I need a solution.

I don't like the FILA shoes nor the red cardigan. If I order something is because I want that product not the others. The shoes for my husband were a birthday present and I had to buy another shoes and I have another red cardigan. I am really disappointed with your service. I made a second order before I received my first order. I hope to receive my second order in perfect conditions. It's the last time I buy in JCpenney. The adrress in Miami is the address of the international box.

Shopping online on the day after Thanksgiving, I attempted to shop on the Penney's website. The site was extremely slow, and items were repeatedly dropped from my shopping basket (and not because they were out of stock). I attempted to check out for two hours, after which time I was finally able to reach someone in customer service on the telephone.

Several of my items were by then out of stock. I had all of my daughter's Christmas gifts ready to purchase, over $100 worth. Wasted much time, for nothing. The customer service manager of course said nothing but "I'm sorry". Well I'm sorry too. I don't believe I will ever be a Penney's customer again. Surprising that they feel they can treat customers this way in the current economy.

I live in a very small town so I do a lot of my shopping online. There has been two occasions that I will put in an order online and they make you go through the whole ordering process and then at the very end, they tell you that certain things are not available. I got very disappointed because I think that I will be able to buy them. Why can't they post it when you click to order it, or take it off line? I am trying to do my Christmas shopping and get very upset when this happens. I know now that I will not be using JC Penny for my shopping this year!

I ordered 2 nightstands off the internet from ****. When I received the nightstands, both have missing hardware. I immediately called the 1-800 number to report it and was told that they would expedite the hardware to me. That was on Tuesday, July 6, 2010, so I waited and finally, when the following Tuesday came around and still no hardware, I called again.

This time, I was told that they had been sent out on Thursday, July 8, 2010. So, again I waited and still no hardware so I called again and then they said that the notes say that it was already sent out and it will no longer take that long and that I should wait another day to see if they come. They cannot tell me if they were sent by mail or UPS. It seems that they must have been sent by a mule. I am very dissatisfied with JC Penney. I cannot put the tables together without hardware. I would appreciate it if someone would just help me to get the hardware that should have been sent with the tables.

Went to store. Item not available there. Per the store if we ordered via online and used coupon code shipping would be free! Simple enough, right? No no no. When item finally shipped due to back order to my shock & dismay shipping charges were added totalling 1/2 my bill. Would not have purchased this item if I had known the "real" cost! Now my kids camp registration $ is all used up! They are supposed to go to camp tomorrow! Per customer service items trucked are excluded in the free shipping! How can this be! Store advised otherwise!

When order was placed the total had no shipping cost and no where was there any notes that excluded trucked items not being covered! And we are out an extra $100! During these tough times we have to carefully budget & plan purchases. This was a HUGE purchase for us in first place. Went with JCPenney due to their quality products. Could have purchased directly feom another local merchant ~ next time we will avoid JCPenney @ all cost!

We are out $100! That's 1/2 the purchase price of the item ordered! $$ taken out was not planned = kids can't go to summer camp cause not enough to cover registration fees! The camp itself was scholarshipped in 1st place. Now no child gets to use the funding! And I have to explain why a gazebo is better than camp!

I returned one item to JC Penny using the return label and the address provided for return items. I have the confirmation from UPS that the JC Penny had received the item on May 17. I already made two calls to customer service and send an e-mail. I did not receive any call back from anyone and still no refund. The product was not damaged and had all the labels on it from store. I do not understand what is going on and I need help. It is frustrating to keep following up if the store gave me money back. They use my money without any interest. I hope someone will listen and will take action. Thank you

Innumerable delays in processing order, delivery never made. Company claims shipment times that are inconsistent with average times for similar shipments. Website information is inconsistent with responses to e-mail inquiries. Worst shopping experience I've ever encountered. Have yet to recover almost 200 dollars in payments. Absolutely disgusted.

I had bought over the internet a foam mattress topper which smelled badly. I returned it via UPS on 12/12/09. On 24/24/09, I returned men's slippers for an exchange via UPS these items I charged to my JC Penney credit card. I have never been issued a credit for the topper nor have I received an exchange for the men's slippers. I also have not received a bill since the end of November 2009. I don't care to be charged huge late fees for something that is not my fault. This is their way of charging me huge late fees--by not sending me a bill to make up for their loss of income by my returning items.

I paid my bill online out of my checking account. JCPenny said the account number was incorrect. There for they are charging me $25 for returned check plus interest. They refuse to give me the account number that was used so my bank plus myself can look at it. If they are going to charge me $25 I think they should show me the proof. Also, how can they charge me for a returned check if the account number was incorrect?

I bought a battery ride on quad from the jc penneys website. The name was trail atv. The first time we tried the atv it was going fine untill my son, who is 5 years old, tried to stop. I told him to let go of the gas peddel which he did, but it didn't stop so I grabed him and the atv kept going and jumped a curb, hit a bush and fliped over. After all that it was still running. I do not know what to do now. please help.

Using JCPENNY online ordered chain for my daughter during Dec'07. While ordering they had a check box for Family Fun Rewards. JCP did not keep the word of the delivery time even after following up after christmas of 2007. So I cancelled the order and when order is cancelled all transactions needs to be cancelled what happened on that webpage. They did not do that. For 2 years 9.95 has been charging to my account. Now customer service says there is no relation between buying online and family fun rewards. If that is the case why keep on same webpage ans give $10 discount on the order.

I have exhausted every avenue with JC Penney in my attempt to obtain my refund for merchandise I never receive. My merchandise was order around mid-July. I contacted customer service in the first week of August that I needed to cancel the order. I was told that was not possible, that the order was in the process of being shipped. I was instructed to inform the delivery company that the order was cancelled when they called to schedule. My checking account was debited on August 16th. I called customer service again, a week later, to inform them I still had not heard from the delivery company. I was told that I needed to wait approximately another 2 weeks for the company to contact me. Again, I never heard from anyone concerning this order. I contacted customer service again on Sept 18th to explain that obviously this merchandise is not going to be delivered and I was due a refund. I was told a case file was being created to escalate the issue. Again, I heard nothing back. I call again, on Sept 24th to find out that a case file was opened, but there was nothing in it to explain the problem. The customer rep filled out the information in the case file, told me it was escalated and I would soon be contacted. Again, nothing as happened. I have made attempt after attempt (calls to customer service, emails to company departments & company department heads, etc.) to get this company to refund my money. Obviously, at this point nothing I have tried to do is going to accomplish this.

Today I clicked on an e-mail that stated I could be signed to win a 500.00 gift certificate for completing a survey. I didn't notice until the end that this was possible ONLY if I purchased a phone service. Needless to say, I am ticked. That was an unnecessary "come-on". I'm still thinking about cancelling my account with you.

I was looking for a sofa sectional sleeper and found one on jcpenney.com advertised on sale for $1,199. I went into a local store (Escondido) to try out the sofa before purchasing. The in-store sales price was also $1,199 and we liked it so we ordered it there in the store. We purchased the furniture protection plan for $109.99 and opened a credit account to receive an additional 10% off. Delivery was charged at $60. Total bill with tax was $1,348.76.

I went online 4 days later to get the measurements of the sofa again and noticed it was now $1,099. I called the store to see if they would give me a price adjustment since the base price was now $100 cheaper. They told me that the online price and store prices were different because the online order would have charged me $274 for delivery. I called the online customer service and they also verified this practice, saying that the online price can be different from catalog pricing as well as in-store pricing due to different warehouses and delivery methods. Not sure if this is illegal advertising, but buyer beware, with JC Penney, pricing is different depending upon where you purchase from.

I recently ordered a sports logo sheet set (Dallas cowboys) from JC Penney for my son's birthday. My Husband and I decided to re-decorate his room as a gift with his favorite sports team. I received the sheets via UPS to my home and opened the sheets and discovered the sheets were covered in dirty finger prints, ink marks, and would looked to be dried blood! I was horrifed especially because the sheets were white in color. I was very disgusted.

I immediatley drove to the nearestJ C Penney store to return the sheets. I requested to exchange the sheets and have another set sent to my home, and in time for my son's birthday which was the following week, but was told that the store was unable to expedite myshipment and the sheets would possibly not make it on time for my son's birthday.

Ruined my son's birthday and caused an un-necessary trip to a JC Penney.

I own a 2003 Jeep Grand Cherokee and am replacing my second Window Regulator in 3 months at a cost of $485 ea. I have reported the problem and inquired about a possible recall to Jeep without a clear answer. My brother in law owns the same vehicle and has had to replace 3 regulators. Our mechanic told us that he replaces so many of these and that there is a problem with this part and Jeep will not recall it.

2002 Jeep Liberty. It ran great for the first 50K miles. At 50K, the fan (relay) failed. A/C also failed. Bought an aftermarket fan with a new factory relay and the fan melted. (60K miles). While at the repair shop for a new chysler fan and relay kit (they are aware of this problem), the PCM (Computer)and alternator failed. Chrysler paid for the PCM but not the alternator. The say the alternator is not part of the engine, but electrical system. They also said that the fan and fan module is part of the cooling system and not the engine. A/C cut out again and now the ignition sticks.

My wife was driving home from work and lost all power(engine,auxillary functions, etc..) while crossing an intersection. Thankfully traffic was light and she had time to restart the vehicle without incident. However after taking the vehicle to the dealership they could not find anything wrong on the computer. On a lesser note we also have a sun roof that whistles at interstate speed(they have tried to fix that twice)and the automatic transmission jumps or skips gears while it is downshifting(they also found nothing on their diagnostic computer for that.)If you are thinking 2006 Jeep Commander, bad idea.

I own an 07 Jeep Wrangler, 4 door 4x4 with a 3.8 ltr engine. This vehicle has stalled while driving 4 times. 3 times were at highway speeds, once was approx 35 mph. The vehicle shows no signs that the stall is going to occur. Just, all of a sudden, i notice a loss of power, all the warning indicators on the dash are lit. The stall lasts for a couple of seconds, then the vehicle returns to normal operation wi8th nothing being done by me.

We ordered the Abigail twin bed and nightstand for our toddler from JC Penney.com. The bed had to be shipped 3 times due to damage. Once we set it up and put the new twin mattress and box spring in it, we noticed there was a 12 inch gap between the mattress and the end of the bed.

This bed is not safe for any toddler or child. They could fall through the gap and get caught and be seriously injured. JC Penney will not let us return this bed or give us our money back, because they have a 7 day return policy. Our second baby is due in 8 weeks, so we had to buy another bed and nightstand that is safe for our toddler. We have lost $590 from the order at JC Penney. I've talked to 3 or 4 customer service reps,

and emailed many times, only to be told that they will not accept a return or give us our money back.

We were also told via email that this bed needed a box spring, and after we bought one, we realized it doesn't work on this bed.

I have two Jeep Grand Cherokees LTD. A 2001 and 2002 model. The 2001 model has had 3 window regulator's replaced. The 2002 has had 3 window regulator's replaced. I did some research and found out how to put in a claim to Jeep for reimbursement. They reimbursed me for the 2002 Jeep and are considering the 2001 Jeep. It WORKED! Every dog has it's day I guess.

They want all the original receipts, cancelled checks, work order's, etc. I did not have all the originals but they still honored it. Call 800-992-1997 and get what information you need. This is the Jeep customer service line. They will give you another number to call to file a claim and give you a reference number. I did it online on their website myself.

Jeep Grand Cherokee window regulator's cost about $350.00 to replace. Your window all of a sudden just drops into the door and won't stay up. You either have to tape it or use little suction cups. If you live in a hot area don't use tape as it will damage your paint.

I got my recall notice over the holidays and just now got around to calling to set up an appointment. I talked to TWO local dealers and was told by both that they only get in 5 sets of the ball joints a week and it was first come - first serve and to call back on Thursday 1st thing to hope that I was one of the lucky 5. They BOTH told me that there was NO waiting list. Just keep calling till they could put me in. How nice... so... I called Chrysler who told me it was true that the dealers were only getting 3-5 sets per week per dealer and why didn't I ask to be put on the waiting list.

I explained that I was told there was no waiting list and meanwhile my Liberty with 60,000 was making noise in the front suspension. I asked him who my attorney should contact when I crashed. He became quite helpful after that and got me on the waiting list at TWO dealers. So what do I do between now and the time they call me??? What happened to SAFTEY regulations! I think this will be the last Chrysler I own! Anyone want to buy a used Liberty??? Hey, I have a Sebring Convertible with really low miles for sale too!

RECALL and NO parts available.

I have a 2001 Jeep Grand Cherokee Limited with 86,000 miles on it. On December 19, 2006, my driver side window would not function. I took it to the dealership and they told me that the window regulator was bad and needed replaced at a cost of $410.70. Since the warranty is expired, this was my cost - I had never heard of a window regulator before this happened and have owned several cars that have never had this problem.

On Dec. 21, 2006, the blower for the heat/defrost/etc. stopped working. I took this to the dealership and found that Chrysler had 900 on backorder and could not tell me when they would be in.

Colorado has had 2 blizzards in the time from the 21st to the 9th of January (I still don't have it fixed because the part isn't in yet). I contacted Chrysler and they were no help. They would not provide me with a rental due to a defective car - I have no heat/defrost and our temperatures have been in the single digits. Their explanation was that my warranty was expired and they wouldn't cover the cost of a rental even if my warranty was in effect. This experience has made me never want to purchase another Chrysler/Dodge/Jeep product again.

My Jeep Liberty 2005 Diesel was recalled for a tourque converter problem. The tourque converter was evidently at risk of failure due to it's inability to handle the power of the CRD engine in this vehicle. After this repair my vehicle lost a tremendous amount of towing capacity, when I informed the dealership of my observation, I was shown the 38 page service bulletin associated with this recall.

The bulletin plainly states that some customers (customers who tow) will notice a substaintial loss of tourque and powerdue to this fix. According to the service manager I had a meeting with over this issue stated that the replacement converters did not appear to be improved to handle the demands of the engine, but rather the same failed part...the repair evidently is that the system's computer was reflashed with new instructions that changed the whole tranmission sequence and that the overall engine was de-tuned to reduce the horsepower of this engine.

Needles to say this is not the vehicle I purchased, performance is a complete bust. I have been advised to keep close records of MPG & performance per the service manager. I was getting 26 to 29 miles per gallon when I was not towing my 3000# trailer and 22 to 24 with the trailer...todays measure of MPG was less than 15 MPG while towing! This is the latest in a string of electrical failures, and air intake/turbo system problems. I will be contacting Jeep with a far more detailed report...I just wanted to report this very serious problem and its completely inappropriate fix that will soon be more broadly known.

When I needed to purchase a vehicle for my business, I am a blacksmith and farrier ( I shoe horses over a large service area) The primary needs of vehicle capabilities were towing capacity, 4WD, MPG and cost of vehicle.

I was sold hard on the fact that this vehicle could do it all & then some. For the first 30,000 the vehicle performed as advertised, other than the string of electrical problems and air intake trouble. But now with this fix of the tourque converter, Jeep has seriously reduced the towing capacity, MPG and efficency of this vehicle. It certianly no longer will work like I need it to.

I also will most likely seriously damage the drive train because with its greatly reduced capacities, my needs will constantly be operating well above its 90th performance percentiles. Instead of an extremely well powered towing vehicle, I now own a grossly under powered car. This is a terrible design change certianly beyond my control and something that I did not cause...What are my options??

I purchased a bar cabinet and I received it very damaged they want me to repackage for the return. It is a VERY heavy and large cabinet and I cannot physically do this. They were supposed to call me to advise me of what to do but I have not heard from them.