J.C. Penney

The "new" JC Penney is disconcerting. I have shopped at these stores for more than 20 years. I was in the store a few days ago when they rolled out this "new" campaign and they asked me what I thought about the look of the store. Frankly, when I make a purchase I don't care how wide or colorful the aisles were from where I purchased it, just how much I paid for it.

The company wants you to think their pricing policy is easier for consumers. I'm sorry, but $6.97 is cheaper than $7, it just is. They are not inventing the wheel on this one. It's designed to put more money in Penney's pocket and leave less in mine. The quality of its products have declined in recent years, are they doing anything about that? Taking coupons away, that's interesting since, in my book, they compete with Bon-Ton, Macy's, Kohl's, Target, Boscov. That often made the difference for me, as I find Penney's initial prices on the higher side.

I will not be duped by what they call "fair" prices. I know what I am wiling to pay for an item and we'll see if it's still a good place to shop. The CEO from Apple may be used to products flying off the shelf at roll-out, that doesn't happen with a retailer like Penney. hope they picked the right team for this research because it seems out of touch with consumer needs right from the start, down to the first impression with the screaming commercial. I didn't even know it was for Penney's until a few days later, I always muted it as soon as I heard screaming.

If that's who the store thinks we are, that we are waiting with bated breath outside their doors for them to give us a good deal, they are mistaken. We will go elsewhere. Finally, although I like Ellen's show, she's funny and seems kind-hearted, I find her a curious choice. She seems completely over-commercialized to me, and she's Cover Girl's spokesman, how will she promote Sephora Partnership, if that remains? How is she also going to sell women's clothing when she clearly prefers to dress like a man?

I don't fault her personal choice, but I know what my needs are for fashion and I don't see that meshing. Penney's is taking many risks here, hope it is worth it. It seems they are willing to lose many faithful customers in favor of introducing new ones. For me, it comes down to pricing, if that's adversely affected, smoke and mirrors won't cut it. I will gladly take my business elsewhere.

After 30 years as a JCP customer, I will no longer shop at their stores or online. They have hired a spokesperson who calls me and the millions of women who share my beliefs "haters" on national TV! What happened to freedom of religion and freedom of speech? The liberal left and its puppets (the gay community) are trying to silence traditional American values so they can be left with a society in chaos. JCP is no longer concerned with the consumers who supported it for decades. I am telling everyone I know to boycott this store!

I cannot financially support a business who financially supports an individual who lives a homosexual lifestyle. It is against my moral values and beliefs. I am thankful that this truth has come to light and you have let the public know what is happening within the JC Penney Company. I wish more companies would come out with the truth about what we are financially supporting. I have always liked the local JC Penney store, but I am no longer going to shop there and I will be cutting up my card and mailing it back to you.

I live in rural Indiana where the price of a salon haircut is $20-$25. This is what I had been paying until this month when JC Penney decided everyone in the US should pay the same price: $36.00. The stylists were so embarrassed about the $11.00 increase that they kept apologizing. Corporate needs to realize not every town in the US has the same wage base. They need to adjust these prices to a realistic fee or they will not have anymore salon customers. I know I am not going back!

I am so disappointed that a store started by one of our own upstanding Missourians would invite Ellen Degeneres to be a spokesperson for your products. I doubt you would find very many Missourians who approve of her lifestyle and the negative effect she will have on our young people. I will miss the products in your store, but I will refrain from shopping there and will take my business elsewhere until this issue is resolved. I have learned that she also is a spokesperson for Covergirl products. I will be shopping with another company to replace my favorite lipstick because it is more important to me to conserve our moral values in America.

I can not believe you would do something like this. Bring on someone, whose beliefs are so far fetched from the "American family". I don't care how funny she is, or how many followers she has on her TV show. It is what it is. That Lifestyle will never be accepted, ever! Now, you have really ** your name, J.C. Penney. I spend thousands of dollars a year in your store, and I will not step foot in there now. You have brought a very bad taste to my mouth, and I can't seem to spit it out. Shame. It is about as bad as, whenever moms in America, was pulling Elton John and his mate off the grocery shelves last year, and ripping the front cover off. Stop bringing down family and good morals people are trying to live by. What were you thinking. My J.C. Penney charge card is now torn to bits.

I returned micro-fiber sheets (queen) to the Keene, NH store, because they had faded so badly. The clerk that I spoke with told me to pick another set. I chose Cindy Crawford sheets, and paid the difference. These sheets wrinkle, to the point that I had to iron the pillowcases. I refuse to have to iron sheets at my age! Once again, I called the store, and supposedly spoke to a manager, who cared less about my problem. Needless to say, I will no longer purchase any bedding from J.C Penney! I have approximately $100.00 in gift cards for this store, and will have difficulty finding a use for them. I shopped there quite often, but do not need anything at this time.

Come on! Your commercials are horrible! First you have a bunch of screeching morons just yelling, then comes the irritating auctioneer. Did you pay for that? You can do so much better. Those commercials do not induce folks to shop at your store.

As a Canadian who loves to shop across the border, I was very disappointed when I heard you will not be having sales any more. I can honestly say I will probably not be shopping anymore at JC Penneys and will go elsewhere where I will be able to feel that I got a good deal. I will be cutting up my card as soon as I am done writing this email.

I will no longer shop at JC Penney's because they have hired a gay. I believe it is wrong to be gay and I will exercise my freedom by boycotting your store. My family shopped there but will no longer do.

Who could possibly listen to that screaming commercial and want to shop at Penney's? I don't even know what the commercial is supposed to be about! All I know is I scramble to change the channel or mute the TV. Please get this commercial off the TV, I beg you!

I will never purchase this t-shirt again and will check other merchandise from JC Penney's.

My family has shopped at JC Penny's for over 30 years for most all our personal and household needs. We shopped at JC Penny when Sears was kicking your --- because your founder, held very high moral and family standards. Now, I'm sure you all did your homework that told you that you would gain more than you would loose with this move but, I hope your research is wrong.

We have made our last purchase at JC Penny stores and will tell every faith based person we know about this decision and our stand against it and encourage them to do the same. Sure, doesn't seem like a good time for any retailer to be running off hoards of their loyal customers and making them angry to the point of doing all they can to see you go chapter 11 in the near future.

Here is just a note to let you know that after being a satisfied JCP customer for over 40 years, I am through with this company. Your new pricing policy is deceptive. For example, the t-shirts I purchased for $9.99 at Christmas are now $12 each. I noticed similar pricing situations. This is great for JCP but not so good for me.

This ad is too loud and annoying. It is sexist, suggests consumers are stupid, suggests consumers are unable to control their emotions, and worst of all is unclear in its message. It also frightened my grandmother who thought someone was being killed, woke the baby who cried, and makes the dog next door back. The moment we see the ad we change the channel. I've even turned off the TV entirely. I wrote to JC Penny and they have not responded. And I'm not exactly enjoying the pop up for the commercial which covers half this page and one with no close button.

Since the commercial for your new pricing campaign began, I have been looking at the prices under your old sales flyers and advertisements, and comparing them. This new system is not a better system for me. I could save much more per article purchased, under the old sales plan. The lamp that I purchased on sale for $63.00 is now a regular sales price of $120.00. It's better for Penney's, not the consumer.

I didn't think of coming to this website until I received my regular email by Consumer News and Alerts. Then I thought about JC Penney and did a search for complaints and I am not the only one upset. I got so disgusted by this commercial of the coupons from JC Penney sprawling out of the mailbox and this screaming and obnoxious commercial that I emailed them on Monday, 1/30/12, and got their auto-response email. But they have not contacted me yet. I see I am not the only person who is upset by this inappropriate commercial which comes on blasting loud anyway and I mute it every time because it is that bad. When we first heard it, my 3-year-old Yorkie started barking obsessively until I muted it and did every time it was on.

Just because we have TV doesn't mean we should have to take these type of commercials. I don't know if they will reply to my email or not. But I have anxiety from pain and this sends me up to the top. Take this off!

I am complaining about your screaming commercials. I change the channel quickly, when it comes on. Also, your hiring of Elene as a spokesperson. When she is terminated, then I will shop at Penney's again. She does not represent the masses.

I will not be shopping at J.C. Penny as long as Ellen Degenerate is your spokesperson. My family and friends do not share the same values as her. I will pray for her, but I will not support her or J.C. Penny as long as they continue to tear away the moral fabric of our great nation. I pray you will reconsider who you select as a spokesperson for your Company. How about "Tim Tebow" - now there is a great spokesperson. He is a person we should all admire!

I am tired of all this gay stuff being promoted by all TV shows, commercials, and even in school. I'm not really religious but this is out of hand. This behavior has become mainstream, and is against nature's intent to reproduce, and is just plain sick. Teaching kids this is unacceptable behavior. Have you people stopped to think of the future outcome of this outright unnatural behavior? It's like watching two male dogs lick each other. You slap them, and say "yuck", you know, so stop promoting this gay behaviors. It's sick, and these people have a thing messed up in their thinking and actions. I don't want my kids exposed to this sickness. I know gay folks. They're fine, just don't introduce your sexual favors to my kids.

I have been a loyal JCP customer for 45 years. I will sadly stop shopping from my favorite store, until which time you reconsider your choice of Ellen Degeneres as a spokesperson. Please make a change ASAP.

We hate your new screaming commercial. I can't mute it fast enough, and although I am a long time customer, this will not bring me back to your "new" store. However, the fact that you are using real people, young, old, chubby, everything that is real life, that we commend you for. Whoever thought this was a commercial that would draw customers is wrong, and hope this isn't an indication of what is in your stores.

First, I received the little catalog in the mail, and I am sure you spend thousands of dollars to produce and send out. I don't know who is in charge of your advertising right now and making the decisions to go in this new direction but I think you have wasted your advertising dollars. I looked in the mailer hoping to see something fresh for spring, instead I found nothing. It threw it away, totally disappointed. Did someone not do their research? Your dollars would have been better served to go back to sending out catalogs, which I miss anyway. People are visual. Maybe you should re-evaluate a more cost-efficient way to get catalogs out to your customers.

Then, I see your new commercial and now, I know for sure that you have hired the wrong, and I mean wrong advertising company. This ad has turned me off for going shopping at J.C. Penny's this weekend just because I hated it. You better redeem yourselves soon. You are shooting yourself in the foot by not staying with your target audience--the moms and the grandmothers that shop at J.C. Penny's. I would hope you would have polled this group first before going in this direction. I can give you constructive ideas if you want to give me a call. I am sorry that this new young group of interns has changed your image and direction. It is not too late. Don't throw good money after bad.

Your recent commercials of screaming people regarding sale prices are an absolute abomination! What are your media people doing? I have never, in my 62 years, ever written to complain about anything---but this is just too much! This commercial is a disgrace to a company that has built a fine reputation for giving a customer a good product for good value. That is why the J.C. Penney Company is still in business. This trash you call a commercial just lowers the bar and is insulting at best! Get that thing off the air before people start thinking that your company is run by a bunch of stupid, illiterate slobs that can do no better! Shame on you!

That screaming commercialfire the ad agency that produced this commercial! That ends my shopping at Penney's! How much dumber can they get?

It's a very loud TV ad and very stressful. I think it violates the new sound level for TV ads.

I love JC Penney and the new direction they are headed in. The commercial that everyone is complaining about is hilarious. Enough is enough. I'm looking forward to my next shopping experience in my local J.C. Penney store. Bravo, Mr. J!

If you use Ellen Degeneres as your spokesman, I will never walk into another store nor buy anything from you.

I am dissatisfied with the recent advertising campaign which Penney's has released on TV. The women yelling about common sales price tricks, is an insult to the viewer, and abusive, because it is so loud. Even switching to mute doesn't solve the problem, because the yelling is at the start of the commercial, then after the commercial stops, it is usually repeated before the TV show returns to broadcast. As a result, the viewer has to sit with a remote in hand, ready to protect themselves with mute ready. It interrupts the enjoyment of the entertainment part of watching TV, which we pay for, as part of the cable package.

The new commercial is the dumbest and most obnoxious thing on TV. The ad makes no sense. It actually makes me not to want to shop at Penney's because of it. I wish it would be pulled off the air. Every time it comes on, I want to throw something at the TV, and I can not change the channel fast enough.

I showed up at the store at 9:30 am because that's what time Google said they opened. They don't actually open until 10am under new store hours. I lost a half hour of my day because no one at corporate had the foresight to make sure if you change a stores hours, update that information on Google, seems like this was totally preventable to me.

Get the screaming commercial off the air. Every channel? How rude, obnoxious, offensive, and violation of my home space. Will they stop at nothing? Where is the limit? I know where it is! I won't watch TV and won't allow my kids to watch it either.

I have been a JC Penny for over 30 years and this commercial *** me off! I am so sick of it and every time it comes on both my husband and I grab the remote to turn the channel. I had placed a big order with them before this commercial and I sent it all back because it is so rude, loud and ridiculous. The person in charge at Penny's thought this was a good idea and doesn't have any common sense what-so-ever or any business sense for that matter! It's an irritating commercial and I will go shop at Wal-Mart, Shopko and Target before I go back to Penney's! I have never ever sent a complaint regarding a commercial but we are fed up. Take it off the air!

Thanks for sharing. I used the link and voiced my own opinion. I was just in the store yesterday, complaining again to the associate behind the counter. The new advertisement is extremely offensive, terribly disturbing, and annoying. So much, that every time the ad runs (which is too often), I have to turn the TV off! I find the behavior of the individuals in the ad to be degrading of a typical shopper. Are these the shoppers that we see on news for the day after Thanksgiving and Christmas that they are targeting? We all know the ones that get in fights over getting the last item, or pushing and shoving to be first in the store, and first in line.

I will not be shopping at J.C. Penney for a while, to do their lack of consideration for the American public. We are the people who keep these stores in business. I have talked to several associates at the store, and told them my feelings on the new ad, and they have all agreed. They too, find it embarrassing. I also told them I hope the stores are empty when these new prices come into effect. All I can hope for is that, the overpaid advertising executives that are excited that the ad has cut through the clutter, will be equally as excited when sales drop off, due to offensive, degrading strategies on their behalf.

I emailed J.C. Penney about the screaming TV ad. They said it was to let the public know they are making changes, and mentioned all the changes. I suggested back to them to tell us what those changes are, instead of just have people scream! I told them that I purposely turn off the channel when it comes on, and sometimes I don't go back to that channel, because I know they run that ad. It is annoying and ridiculous to watch some person just scream, and then another scream.

Please take the screaming commercials off the air. It's loud, annoying, and an insult to one's intelligence. Everyone is talking about it, and not in a positive fashion. They're saying they're going to boycott your store for your choice in juvenile advertising. I would ask for serious reconsideration of your advertising principals, and maybe your advertising firm, as well.

Wow! The ad agency that sold you on this commercial should win an Oscar. A JD Power award. A Malcome Baldridge award for their ability to present the most ridiculous and annoying idea. 30 seconds of obnoxious yelling at your customer with the hope that this message will endear them to your new marketing strategy. I would venture to say that the unfortunate viewers of this commercial are:First, looking for the mute button to avoid the message and second, thinking I will never shop at that store again. I hope you didn't over pay for this "awesome" advice. What a special kind of idiot management team! See you at the Chapter 11 announcement.

The currently running TV ad with the screaming is the very worse commercial I have ever seen or heard and boy do you hear it. I turn the station off immediately when it comes on. It is more than offensive. You will be losing my business until it is off.

I have done the majority of my shopping (especially Christmas) at Penny's for quite a few years, but this year I was very disappointed to find almost everything I shopped for was made in China! Also, as I was searching for a place to bring my concerns to your attention, I discovered what the "screaming" ad is about! I found it so irritating. I immediately switch channels when it comes on (never quickly enough), and never watched enough of it to know what it is about! Please discontinue airing it.

The J.C. Penney commercial, with women screaming, is painful to the ears and eyes. I cannot reach my remote fast enough to mute it. The women look crazed. I don't get that they would put such a horrible ad on TV. Please make them stop! It comes on every commercial break, and literally stresses me out. I cannot enjoy a program without that commercial invading my living room.

The latest J.C. Penney TV commercial (the one with women screaming) has to be one of the most irritating, annoying commercials ever created for public broadcast. If you think this will attract anyone to shop at your stores, you are so wrong. If old man Penney himself created it, even he should be fired. If the mute button on my remote wears out, I will just turn to a non-network channel.

Your current screaming TV ad is beyond ridiculous, absurd and an insult to anyone's intelligence. Get it off the air immediately! I will not shop in JC Penney again. Apparently, you think consumers are **! Whatever is sold in your stores can be found anywhere. I will pay double before I set foot in a JC Penney store again. Take note, no other company has ever used an ad like this to attract business. You should be ashamed of yourself and should fire whoever came up with this atrocity.

The "screaming women" commercial is horrendous! It is very unsettling to not only listen to it but to also watch it. I click the mute button and look away immediately. The advertising exec who pitched the ad is clearly in the wrong line of work if he/she thought that would bring in the customers. And the JCP exec who approved the ad clearly doesn't know its customers.

Please fire the ad agency who convinced you that the latest commercial was a good idea. It is so annoying, that I either mute or change channels when it comes on. It induces stress each time it comes on television. It is by far the worst commercial airing right now. I would guess that most people are probably not even aware of what the commercial is about since they are so busy just trying to stop the screaming.

I keep seeing this psychotic commercial of people who looks like complete idiots on television. It is the most annoying commercial I have ever seen. It is the worst in the history of worst commercials. I want to find the person who wrote this, and give them a piece of my mind, as well as tell them they have pissed a lot of people off. Furthermore, this person or persons have given the J.C. Penney company a bad name. I am very disappointed in the way this was conducted. It needs to be pulled off the air, and everywhere else, so that it can never be seen anywhere again.

I know it makes me not ever want to step foot in a J.C. Penney store, ever again. This man needs to be fired, and move away, so people don't find him, and do, God only knows what, for creating a cacophony of noise this commercial has, as well as the hornets' nest this person has stirred up. If you want to stay in business, I urge you to pull that commercial, and fire that person or persons who made this garbage you call sales tactics. I will not be doing any kind of business, until this commercial is gone.

The JC Penney 'screaming' commercial is so irritating, annoying, offensive, disturbing and nonsensical that I will never ever, ever, ever shop at the store ever again. I am angry at JC Penney for how absolutely horrible that commercial is. It is so cringingly annoying that it has actually proven to be the exception to the rule that any publicity is good publicity. I've watched commercials that have made me think, "Wow, they sure got ripped off by the internal or contracted person that got paid for that idea," but holy cow, this takes the cake. I am absolutely done with this store, except for, perhaps, looking into filing a class action lawsuit against the store and any TV stations that have aired the commercial. Wow.

The ads running currently on television are beyond ridiculous. I have been a loyal JC Penney customer for 40 some years and this will keep me out of the store for some time. Depending on how many more times I hear it, perhaps forever. Thought you would like to know.

I find the screaming ads on TV to be the annoying, that I think I have ever heard. I see, by the number of complains, and probably many more, that haven't. Penney's should consider a different ad agency. You obviously paid a lot of money to your ad agency, but you got robbed! When your ad comes on the TV, I immediately change the channel. Wake up and give your listeners a little respect with a quality, well informed ad.

JCP has a commercial that is so pathetic, with screaming women, it makes me want to never drive by another store again. If you were not in a room knowing what was on the TV, it would cause angst. If you happen to watch TV and witnessed it, you would have a stroke. Who ever thought that this was a good marketing idea. Should be sent out to pasture.

J.C. Penney's ad with all the screaming people is worst than watching one of those vampire shows with the screaming banshees. Turns me off from J.C. Penney, or buying from them, with an ad that is in poor taste and discourteous to its consumers.

That stupid annoying, aggravating, disgusting, idiotic and noisy commercial is what happened. It's absolutely sick, sick, and sick. Get it the ** off the air. Consumers are not idiots, those who thought up that so-called commercial are. Who even knows what it's advertising anyway. Who could listen long enough to find out? Get it off now! Please.

What were the people at JC Penny thinking with this horrible advertising? I have always considered JC Penney to be a lower end dept store, but this brings the company and the store to the gutter. I hope they didn't pay anybody to come up with this idiotic and annoying ad. My demographic is white, 50 plus, household income above 250k annually.

I am shocked that an American institution such as J.C. Penney would air such an offensive and annoying commercial. Mr. James Cash Penney is rolling over in his grave I am sure and screaming, "Enough is enough!" Whatever marketing so called expert conceived this ad and the execs that approved it need a reality check. The American public does not wish to be screamed at. Please remove this ad immediately. As much as I love Penney's, I will not patronize it as long as this horrible commercial is on the air.

Please take down that ridiculously awful commercial where everyone is screaming. I changed the channel for 30 seconds so I do not have to see it. In fact, I will not shop at JCP ever if I see this commercial next week.

JC Penney screaming ad is obnoxious and too loud, and when it comes on the TV, I turn the TV off. It's not even clear about the message it is sending. Also, it sends a wrong image of "women screaming" over nothing. Aren't there loudness limits as far as commercials are concerned? Very irritating and does not entice me to run to JC Penney at all. You paid this advertising company way too much money!

I get angry every time I hear those *** screaming commercials you are running now. You're another *** corporation who does not consider their customers. These days, when people are already stressed, why would you want to add to it? I would fire the ad agency that came up with this *** gimmick. There is no point except to annoy the listener. I assume that they think it will make us remember your store name. Well, in that case, it was effective but has lost you business. I will remember your name because I plan to boycott your store. I would much rather deal with stores who don't have to annoy the customer in desperation to get business.

Not only do I despise the annoying screaming ad, I now despise J.C. Penney for subjecting my home and family to the obnoxious, disturbing noise.

I am a 25-year customer of JC Penney. I have two motels and have had no issues on anything I have bought up to two years ago. I feel quality of window treatments are down. I had decided to give JC Penney a shot at a different type of blind so I placed an order last night for one seven windowed unit. I had a question on the site so I contacted JCP over the phone and the order took up two hours and 40 minutes to complete! It was frustrating. Yes, there was a language barrier.

I got a call that the order did not go through, apparently, a missed payment on a card that has a $200 balance. I paid it immediately and they told me they would process and resubmit my order in a week! I need the blinds sooner and they asked me if I would just like to cancel the order and go somewhere else. I talked to the credit department and they told me that the credit limit was brought down to the $200 and they thought it would stay there. I cannot purchase with that limit and then she asked if I would like to cancel my account! I was surprised and eventually just said yes. JC Penney will never see me in their store, catalog ever again. They do not care about my thousands spent there each year! I do not get it.

This complaint is regarding the recent television ad that has people screaming. This has to be the worst commercial that has ever hit the airwaves. Not only is it annoying, it is dangerous for anyone who has anxiety disorders, or panic attacks. I have heard that this was aired at a hospital waiting room, and emotionally affected those in the waiting room, in an awful way.

This needs to be taken off the air immediately, and if not, a suit needs to be filed against J.C. Penney. For now, a boycott would hit them in the pocket, and send a message, until it is removed. I called the home office of the company today, and voiced my distaste for the commercial, and an associate there informed me the as of Feb 1, that ad campaign will be going off the air. Let's hope this is the case.

This commercial is very annoying! Cacophonous describes it. I have an autistic daughter, who is very sensitive to yelling and sounds of anger. Every time this ad comes on, I am running for the mute button! It scares her. She starts crying and getting agitated. Wait until the Calm Act goes into effect, please.

The current television advertisement is annoying and stressful. It is for their "Enough is Enough" campaign and consists of nothing but screaming. It literally makes me cringe. I happened to fall asleep with the TV on, only to be awakened by this horrible ad at 1:00 am. I changed the channel but have heard the commercial two more times within the hour and have changed the channel each time. This ad should be removed from the airwaves. It would not surprise me if it caused Irreparable damage to children or to the mental state of some adults! Oh my goodness... It's on again!

I am begging you to please take that awful ad off of the air. I have never complained about a commercial in my life, but this is beyond horrible. I'm so relieved to know so many people have the same sentiment as I was worried for our country if this was found to be an amusing or enticing ad. Please, someone make it stop. I will never think of JCP again without visions of this nightmare of an ad. Never can I shop there again.

The new J. C. Penney ad is the most annoying ad I can remember. How the ad was ever approved, is beyond comprehension. I know some CEO types think even negative attention to ads is proof that ads get attention, which is the object. But this type of negative attention is so intrusive on viewers and listeners that it surely will be detrimental to the company's image. At least the ad is correct, enough is enough. Get rid of that ad. I have seen comments by consumers that they are so annoyed and that they will not even shop at Penney's ever again. It's a mystery to most viewers how this ad ever got past the think tank ad team.

I have purchased from JC Penny a white Stafford V-neck T-shirts for about five to ten years and they keep coming apart at the seams around the arm area. What can I do to receive an exchange for all my damaged T-shirts?

The latest TV commercial campaign with all the screaming people is without a doubt the most annoying commercial ever. If it is not pulled soon, I will never shop in your store again. I can't get to the mute button fast enough when the commercial comes on. Whoever came up with the idea of this commercial should have to be tied up in a room with nothing on but this commercial playing over and over again for weeks on end.

Take that God awful commercial off the air! I don't know what fool would thought that was a good idea. The screaming gives me a headache every time I hear it. If that is the goal you wanted to achieve, then Bravo! I won't think about J.C. Penny without thinking of that horrifying excuse for a commercial which in turn will deter me from ever stepping foot into the store again. Seriously, whoever came up with that ad should be fired ASAP. Unbelievable Ignorance at its best!

I cannot stand your new television advertisement! It is the most irritating commercial I have ever seen. Heard. I hate it, I mute it, I change the channel when it comes on. Do I remember it? Yes. But I have lost respect for your company thinking this is what you need to do to keep me shopping with you. I certainly do not think highly of JCP by looking at the ad. I am a JCP shopper but won't continue to be, if this is what you continue to use to promote your brand/store.

If that screaming TV commercial is any indication of their new pricing plan, I will turn off both. JCP needs to revamp its commercial and stop turning off more customers with it. The TV stations should realize when that commercial comes on, many viewers turn to another channel like I do and many times don't go back to what we were watching.

The new JC Penney commercial with the screaming ladies is terrible, to say the very least. It does not get my attention. It causes me to switch channels or mute the TV. It makes me not want to do business with Penney's any more, if this is the best they can do. Please do us all a favor and get rid of the screaming commercial.

The screaming commercial is awful. It can only show the blatant disregard J.C. Penny has for the customer at large. Does J.C.Penny really think that several screaming people, screaming at the American public over the television will bring business into their stores? This is only a statement that the corporate decision makers that control J.C.Penny advertising are not only out of touch with the general population, they are out of touch with good advertising and good business practices. I really hope that there is one person in J.C.Penny corporate management that will look at this commercial as an abomination to the American consumer, and get it off the air.

Your commercial with all of the women screaming Is by far the worst commercial I have ever seen. You must not read your complaints because if you did you certainly would have removed it. Evidently you do not value the opinions of your customers. I will not shop at your stores again.

Your current television advertising is the worst thing on TV I have ever heard. I run across the room to mute it. I don`t think I will ever get that sound out of my mind, and it may take years before I can walk into your stores again without thinking about it. Please, Please make it stop.

The JC Penney screaming ad makes me physically ill and very angry. I feel like hitting someone. Why? What is wrong with you people who came up with this?

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JC Penny, why would you think I would shop because women are screamers?! You are out of your mind. This is offensive, disturbing, and annoying to say the least! Who thought of this ad? I bet it was a male idiot!

I will never shop at JCP again because of that awful screaming commercial. It was the worst business decision and you should fire your ad agency. How dare you come into my home with that kind of audio assault! Shame on you for the cheap tactics. I hope this back fires on you big time. Did I mention, never again? And I will voice my opinion to anyone and everyone I can, until the moment you take them off the air.

There have been many annoying commercials created and aired throughout the history of television but none bad enough to make me complain to the company responsible, until now.

The "screaming" commercial on air now makes me angry. I can't imagine any executive previewing this more than twice and giving it the thumbs up to let it go out to the public. Did someone actually think this was a good idea or do they truly hate all Americans who watch television?

It will be a long time before I forget this and accidentally enter another store of theirs. I believe I'm only voicing what others are thinking when their sitcom is halted so they might have 30 seconds of painful cringing. This is very irresponsible and they all should be ashamed of themselves.

This commercial is nothing less than an assault on viewers' hearing. It couldn't be any worse, if a hand comes out of the television and smack me. It grates on my very last nerve and I am sent scrambling to find my remote control every time it airs. I am appalled that a company such as JC Penney would stoop this low to garner attention. There are literally thousands of complaints on the JC Penney Facebook wall. On top of this, I feel JC Penney has taken advantage of a small window of opportunity between the signing of the CALM Act (Commercial Advertisement Loudness Mitigation) and its enforcement date (12/11/12).

I made my monthly payment and the payment posted in my checking account, however, JCP stated it was not received. I am being called 7 to 10 times a day for a payment that was made. I am also being harassed by non-English speaking customer service reps. This is beyond annoying and frustrating. It makes no sense why this has happened again for the 5th time since I opened my account. I called to speak with a supervisor and was transferred without anyone saying that I would be nor was I placed on hold. After being swapped around 6 times, I was rudely hung up on. I finally called back and got a person who spoke clear English.

After the hell I went through, I just closed my account and gave up. JCP can go to **! I will no longer shop or buy a ** thing from this dreadful company! I have to say these are the most ill-mannered people I have ever came across. It sucks because I really loved JCP for the kids clothing and baby shower gifts. Oh well, another customer lost. I hope they go bankrupt! Cheap labor gets you these results. This is the problem with America now.

JC Penny's latest ad campaign "enough is enough" is absolutely uncalled for. It simply has a series of people screaming at the top of their lungs about sales. It's absolutely the lowest of the low. Just recently, while I was waiting for a family member who was in recovery at a hospital, the commercial appeared on the waiting room monitors. Needless to say, this was not the type of noise this already upset crowd was expecting. It's distasteful, anger-inducing and proves how desperate JCP are to go to this extent to attract consumers. Turns out, anyone you ask absolutely can not tolerate this noise fest. Many regular customers are already boycotting. I hope sales suffer as a result of this. When will big corps learn that it's the consumers who had enough with your motives?

I just have to let you know that your TV commercial with people screaming is the most awful, annoying commercial I have ever heard. It irritates everyone in the household! If I am not sitting near the remote, and the commercial comes on, I run for the remote to mute the TV. Who would want to shop after hearing all that screaming? When I see a JCP logo or hear someone talking about JCP, I hear that awful screaming in my head. I can't shop there anymore! All that screaming will give you a headache from hell.

Who on earth decided that the TV commercial with all the screaming would be a great ad? It is the most annoying, aggravating, stupid and nauseating commercial ever. The mute or the channel buttons really come in handy. Whoever came up with it should be locked in a room and have to listen to it all day.

This commercial is not only obnoxious; it is degrading. It makes consumers look like idiots. Do businesses really think that we as consumers are so fixated on advertising that we would make such spectacles of ourselves like what was depicted in this ad? If I never set foot in J C Penney again it will not hurt my feelings. In conclusion, there is nothing "funny" about this commercial.

I've never been moved to complain about an add on TV. But the shrieking, howling, bawling, "Friday the Thirteenth" style screaming is hideous. I will never, ever, shop in your store again. Who came up with this insane concept? Fire them and your new management team. Now imagine me screaming this to you like the people in your adds. Stop the adds!

It only took 2 seconds of the current television advertisement to cause me to not only mute it but change channels. The actor looks like someone out of a zombie movie and all the unnecessary screaming does nothing to make me want to shop there.

In fact, it is such poor taste that it screams a very negative desire to see what's new at JC Penney. I won't be going into any stores soon. All of the positive, good customer relations ads help community company ads catch the eye and ear. Yours makes us want to run, run far away. Forrest Gump said, "Life is like a box of chocolates, you never know what you are going to get." We, the human race of our country have endured all we can stand of this piece. Run Forrest, run!

The current ad on TV with the people screaming their heads off is beyond annoying. Yes, people notice your company, but it is for the wrong reasons. This commercial is enough to make me shop somewhere else.

My husband and I are senior citizens and are extremely annoyed and disturbed at the JC Penny's ad featuring many people yelling at the top of their lungs, which is very disturbing physically and emotionally. I am disabled and sudden loud noises affect me very negatively. We will not shop at JC Penny stores anywhere until the described commercial is removed from the airwaves. Thank you in advance for considering our sincere request.

Your new commercial with all the women screaming is extremely irritating. The worst ad I have seen in several years. This will not get you business, in fact, it is running off customers. Is this how you portray women as shoppers? This makes women look desperate and that the next sale they have missed is the most emotional tragedy. It's sickening. I will not shop JC Penny until it's off the air. Absurd!

Do yourself and consumers all over a huge favor and take off that horrible commercial. I didn't even know it was JC Penney until someone told me because I automatically turn the channel when it comes on. The woman screaming is enough to give people nightmares. You can't love every commercial but this is the worst I've seen in my lifetime.

Your new commercial with horrific screaming has to go. It is very disturbing and has even awakened my small grandchild and when she heard it, she screamed for a half hour until I can get her calmed down. It makes me hate your store. I have shopped a lot at Penney but will refrain now until that commercial goes off the air. I just don't get you guys at all.

Please take that horrible commercial off the air! Every time I hear the first scream of those horrible women, I race to the remote to mute it. I did not even realize who the ad was for, until today, when I was so fed up with it. I wanted to complain to someone. I could not believe it was for J.C. Penney! Why would they put something so obnoxious and repelling on the air? I won't even consider shopping there again, as long as this awful, intrusive ad is taken off.

I am complaining about the obnoxious television commercial aired announcing your new pricing campaign. It has to be one of the most irritating, annoying commercials ever created for television. If you think this will make anyone shop at your stores, you are mistaken as far as I'm concerned. I can't imagine anyone thinking this is good advertising. Remove it as soon as possible. It is annoying!

I will never shop at JC Penney again unless this horrific and asinine screaming commercial is removed. I will not be satisfied with it being allowed to expire. Take it off and apologize for invading my home with something that disturbs the peaceful nature of my household and makes my television viewing miserable. Fire your advertising company. You've nothing to lose in doing so, they're idiots.

Seriously, without the removal of the commercial and a public apology from the company to the viewing audience (who does not watch the commercials by choice, but suffers through them in order to see shows they want? That's bad.) I will go the long way around, the mall just to avoid your store. Forever.

Your ad with all the women screaming at the top of their lungs is the most disgusting ads that we have ever seen. Needless to say, we will no longer shop at your stores as long as this ad is on and I will contact as many people as I can to have them stop shopping there. This will be posted on Facebook also! Please remove this annoying ad.

I have never been so compelled to file a complaint. The commercial currently running for something that's supposed to be going on at JCP. I'm not sure what that something is, as I can't tolerate the ad long enough to find out. It has been ran so frequently, I'm just disgusted and will probably not be shopping at JCP anytime soon. Thanks! Brilliant marketing. Just curious how much you spent on that colossal error in judgement?

The screaming commercial is the most annoying commercial I've ever seen. I can't believe your marketing people can't do any better than that. They need to be fired! I can't believe you think this is going to draw people to JCP. If anything, I would think you'd lose clientele. You've lost me.

After watching the obnoxious screaming commercial, five times in one hour, I am ready to scream! It makes me not want to shop at JC Penney's, ever. It is disturbing. It has no message so what is the point? Take it off the air!

Your screaming commercial is absolutely horrible. How could you possibly think that this is going to attract customers. It is the most annoying commercial I've ever encountered. I've mentioned it to my friends and family and they all agree. What were you thinking? If you want to see me shopping in your store, you will have to wait until this screaming commercial is taken off the air. Get it off the air, now! It is very irritating.

Just another complaint about the terrible TV ad currently running for Penney. The screaming is annoying and makes me wonder how much financial trouble Penney is in to run such a cheap and sleazy ad. The ad company, Mother NYC, may think they are being innovative--but the ad is such a turnoff it may harm Penney's new pricing structure rather than help it. Please take it off.

The latest JC Penney commercial is so exhausting that I am ready to cut up my JCP credit card. In addition, it portrays women as total screaming idiots. I finally found the mute button on my remote but removing the commercial and apologizing to women who shop the JCP stores is in order.

The new screaming ad on TV is the most disturbing, idiotic, terror-inducing ad that has insulted me beyond belief. Please kill this current ad. This is disgusting to create the feelings of terror which have happened in real life--as if you're life would end because you missed a sale price. How utterly ridiculous and insulting the intellect of every person who hears it. Give your message a soft sell. The general public is so sick of "who screams the loudest wins" ad campaigns and guess whatyou loose. Everyone I have spoken to about this ad is just as disgusted as I am and we will boycott shopping at all your stores to protest!

Please, please: kill this horrible ad as soon as possible! You are making a name for yourselves and it is "horrible"! By the by, the store next door is Kohl's and it will gain all the business JCP would have. Just think about it, please!

I am so annoyed with the commercial you are running right now. As much as I shop at your stores, I am thinking seriously of going elsewhere if something can't be done to stop these yelling commercials. I can't believe a company like yours would stoop this low to put something like that on TV..

The new commercial for the new JCP is so aggravating! I don't like how commercials get louder than the show that is on but this one is horrible. It is so aggravating and I hope somehow JCP hears about all this dissatisfaction and takes note. I really like shopping there and I don't know if I will like the new store.

I'm reluctant about even supporting them after such an inconsiderate commercial. I don't even allow my son to scream like that!

The new JC Penney ad with women screaming causes me to turn the channel. It is the worst most obnoxious ad I have ever seen.

It's their commercial where people are screaming at coupons. Why does JCP hire crystal meth addicts to make their commercials? These are an abusive insult to the senses. I will never shop in a JCP store again and I used to shop for my clothes there.

Their No 2012 commercial is so bad and the most annoying spectacle that I have ever seen. Being on TV is an opportunity to gain interest and trust in their product and company. Watch H&M to see how to gain interest and grow a brand. With the financial issues they have, how could they possibly decide to come into our living rooms and scream at us. They are unbelievable! They just lost a good customer.

The new commercial, the one with all the screaming people, is one of the most annoying commercials ever put on television. There is little or no value to the company when viewers are so turned off by the noise. I cannot see sales rising and now that the "boycott JCP until the commercial is taken off the air" movement is on, you might be losing business. Please, for all the money that is put into marketing, your company surely you can come up with something a little better!

Advertising has hit an all-time low now with your latest ad campaign! What were you people thinking! Is that the best your advertising department can do? Please make it stop. Please! Your ad with people screaming at the top of their lungs is truly offensive to say the least. I had to check the internet to see what others were saying because these ads are so horrible. I have never before gone out of my way to voice an opinion like this, and I agree with the other post here that states JCP should give an apology of some sort.

Surely the great J.C. Penney can find better and more effective use for their advertising dollars than that invasive and ear assaulting commercial with everyone screaming. I won't watch it and I won't shop there! Non-shopper in Indy.

There are various evening TV programs where you have a commercial with women screaming about the savings on various sales. We really hate this ad, find it disgusting to have people screaming at the top of their lungs. This a very distasteful ad and should cost you a lot of sales. We will not go into your store until you take this terrible ad off the air. A Penny's customer, maybe.

Please take that ***, revolting, screaming commercial off the air. I refuse to enter your stores until they are gone.

The new commercial of women screaming "No!" is degrading to women and so annoying I had to change the television show I was watching. Unbelievably bad and having it on every time a commercial break came on was really terrible. Makes me never want to walk into a J.C. Penney store again.

Please google your new commercial and see how many people you are irritating. The advertising department needs to have a meeting because that was a bad idea. Wow!

There are various evening TV programs where you have a commercial with women screaming about the savings on various sales. We really hate this ad, find it disgusting to have people screaming at the top of their lungs. This a very distasteful ad and should cost you a lot of sales. We will not go into your store until you take this terrible ad off the air. A Penny's customer, maybe.

Their commercial with people yelling for what seems to be an hour is insulting, unnerving and plain obnoxious. It will be on until 2/1/12 and I need to make sure my remote is near me so I can mute the TV every time it's on. It promotes lack of interest and no one will show up on 2/1/12 hopefully for whatever is going on! I want an apology.

I have never complained before to anyone but the commercial that is running in the Pittsburgh, PA market with women screaming is awful, horrible and extremely annoying.

Natalie did a color and she virtually "fried" my ends. The sulfur smell is still ongoing. Another stylist tried doing a heavy conditioning treatment, to no avail. Supposedly, the manager knew a mistake was made since she contacted Matrix to try to put the blame on that company. After weeks of complaining to the corporate office and head store manager, the store manager gave an okay for a credit. Sorry, I don't want a credit since I will never patronize that salon again and will definitely never recommend the "stylist" or the salon to anyone. The head manager finally agreed to a refund--what a joke. I received only a partial refund. I never received any kind of apology from the stylist (she even walked right past me when I had to come in person for the refund). They have very unprofessional staff, which should be brought to the attention of the state credentialing board.

JC Penney caught my disabled daughter, who is kleptomaniac and is heavily sedated due to medical issue as well as mental shoplifting. They took her into a private room dumped her purse out and was shouting "where is the stuff you took?" My daughter said, "I don't have any more," just these items mostly were sale items at junk that wasn't her size and men's cologne the total $125, which they charge full price.

My complaint is they told my daughter that she would get a letter (criminal demand) from their Attorney to pay it as restitution which was $200.00. They never called police and stated all items were not destroyed and put them back on shelf. Two months later, she received a court order to appear in court for retail fraud! I have spent thousands of dollars in that store along with my daughter over the past 20 plus years and closed both accounts. I will have to pay the court probably $500.00. JC Penney gets off on hurting people two fold. No harmful, calculated intent was made against the company by my daughter just bad decision making and to completely lie about just pay the civil demand letter!

I am boycotting this store and have heard many horror stories about mothers with strollers, witness a LP harass a little old lady in front of the public and store personnel because she opened a lotion and took her to the little room. I will not support a company who is bully's, lies and did not even care that I told them I am no longer be shopping there and will warn every citizen about this experience!

I had an appointment at the Greece Ridge hair salon. I arrived and had to wait to be checked in because the lady working the front desk was sitting in a salon chair with her back to the walk in area talking. Although she did apologize, she should be attentive to her job. Then as I was sitting for a few minutes someone else asked if I was waiting to see Kristen and I said yes I had an appointment. Then I asked, "Why is she not here yet?" Then she said she doesn't work here anymore. When I asked why I wasn't called to be informed; she stated she called everyone. I said obviously not because I showed up and checked in to see Kristen. She then verified my number and it was correct. Then she proceeded to say she called everyone twice. By this time I got up to get my coat upset at the fact that I told her I didn't receive a call once let alone twice as I wasted my time arriving for the appointment.

As I was leaving, she said she would try to squeeze me in with someone else. I shouldn't have to be squeezed in, I had an appointment. And because of their lack of follow through I wasted my time. Also, I have had been inconvenienced in the past because of bad haircuts. It wasn't done correctly 3 times. I only reacted and had it fixed once because it was something I couldn't live with. So therefore I didn't want to see someone else. I have 4 kids and have to juggle for some of my time. I don't think I'm asking for much, just some communication and follow through. Now I have to go without any hair service.

I went into the store and I asked about a job and I talked to the male manger on duty. He said they need perfect people to work there. So he was more less looking at my weight because I've had three and a half years of retail experience and three of them, I was assistant manager. The manager was rude and unprofessional. I hope something gets done about this.

I went to JCPenny store located in Garden State Plaza, Paramus, NJ with my husband. We shopped well and we were looking for fitting room. We saw one fitting room located in Women's Petite department. There was nobody there. My husband wanted to try something, so he went in. I was waiting for him outside, then one employee name Bobbi came there and started yelling that he can't be in there. I asked her "Why he can't be here?, there is no sign saying women's fitting room."

She replied me, "It could be ok in your country but this is not your country. If you don't leave from here, I am going to call security." I asked her to be polite and not to say anything about my country. She was not apologetic to what she said and when I called the manager, she was not sorry about whatever she did. In addition, she was showing attitude and lying about her said in front of manager. My question, Is this a way to treat customer or anybody? Who gave her right to say anything about anybody's country? For me, it was an insult of us and of my country.

On 12/21/11, I ordered a bedspread online ($69.99) because it said online only, which I thought meant that they did not sell them in stores. I received the bedspread with no problem.

I went to JCP in Cupertino a couple days after Christmas and saw the same bedspread. I ordered online with their clearance items. I immediately grabbed one and took it to the nearest cashier to get a price adjustment. She directed me to the catalog area. I was approached by Ron (very rude), the manager, in the catalog dept. I asked him if I could get a price adjustment for a bedspread that I ordered online. I paid $69.99 and they had them on clearance for $31.37. He said that their catalog/online orders and in-store merchandise are not connected, so he could not complete my price adjustment. He was very rude and spoke to me like I didn't speak English.

If JCP merchandise online and JCP merchandise in-store are not connected, are they running as two separate companies?

I ordered a bed and dresser from J.C. Penney in October. Five weeks later, the bed and dresser arrived. The bed rails arrived broken. I contacted Penney and was told that replacements would be sent. About December 1st, I gave up on getting the rails replaced and asked Penney to pick up the unusable bed and the dresser. I was assured that right after the holidays the furniture would be picked up. Today, I called and was told that (1) the rails were on the way and (2) that I would be charged to ship the defective merchandise back to Penney.

My optical exam showed a significant change in my numbers for both reading and distance. On December 22, I ordered new glasses to J.C Penney optical shop at Fox Valley mall. I specifically told them that I needed it by next Friday which was December 30 ,because on Monday, I had to fly and will return in a month.

Both Kathy and Nayah reviewed everything and they said, "Yes, you will get it much earlier than Friday". I also reminded them the week after but until now I still have not received it. When I questioned them, they categorically denied that. I said, they promised that to me and then we argued a lot. That was the worst customer service I have ever encountered. They are neither apologetic nor have any sympathy with me. I am now out of town for one month and using old glasses which might cause deterioration and harmful for my eyesight. On Monday, January 2, they said we will get it on Tuesday, but I did not receive any call yet. Shame for J.C. Penney.

I bought a bedroom set from JCPenney .com, which was promised to be in stock (I have documentation to prove it) and it was never delivered. I checked status online and it was cancelled, and I was never contacted. I was told I could get another set at a discount, which of course was priced higher than the set I purchased (my set even had a higher retail price). This was classic bait and switch and Stephanie made no effort to deny it. I didn't get the furniture for Christmas, which ruined our holiday for our family. Corporate managers could care less. They made a huge mistake and did nothing to fix it.

In August 2011, I ordered drapes from JCPenney to be delivered before Thanksgiving. They were delivered November 18, with two of the drapes facing the street instead of my living room. Mr. Vince called Mr. Johnson to let him know what went wrong. Mr. Johnson spoke with me and I was told the drapes would be back before xmas! I called Mr. Johnson on December 20 to confirm I would be getting my drapes as promised before xmas and was told they will be arriving early next year 2012! I'm not pleased with the service and how I've been treated. I would like to cancel my order!

I have ordered the Tote Find Your Key' item that requires a one-volt button cell battery. The batteries were not included and I cannot find them anywhere. Please tell me where I can purchase these batteries. I need them for Christmas gifts this year! Thanks.

I wanted to get some of my family members college pennants. I ordered Big 10 college pennants, and it was supposed to arrive by Christmas. It did, but when I opened it I discovered it was a Big 12 pennant set, which is completely different from what I ordered. I called customer service, which took 25 minutes just to get to talk to someone. They said I had to resend it back, they have to get a new order form and they needed my credit card information again. Why can't it just be an easy exchange? I didn't ask for my item to get switched. I checked the receipt, I ordered the right thing, and now I don't get it, in time for Christmas. So just don't go shopping at Jcpenny's. I tried to order gloves from them, they didn't have any of them in stock. How pointless is that? They are just a complete waste of time. I don't get the item I requested reasonably whatsoever. I am never shopping at Jcpenny's again.

I had a terrible experience with the store manager named Mark at the Pearland, TX store. I was next in line to check out, when the store manager approached a cashier and I overheard the conversation. He was obviously upset that she had not completed an assignment and told her to do it, just as I was about to approach the register. He acted as though it was an inconvenience for me to be there and told me I would have to wait. There were no other available registers, only one other person. A woman by the name of Jocelyn, who rolled her eyes at me and waddled slowly around ignoring my presence even though she saw me. I felt very frustrated so I called to the store manager as he was walking away, however he ignored me and began talking to another associate about the fact that she was not working, only standing in one spot.

I cannot begin to explain the horrible experience. But never the less you have false advertisement. I ordered the Lego Buzz Lightyear Alarm clock and watch bundle and all I have is the Alarm clock. I was at the pickup center for over an hour and no one seems to be able to find this item on line. I see that it has expired. This is the ad that was on line and now it says it is expired. LEGO Toy Story Buzz Lightyear Alarm Clock and Watch Bundle $16.99 $19.99 Free Shipping at JCPenney Use JCPenney coupon code bestgift during checkout. JCPenney has this LEGO Toy Story Buzz Lightyear Alarm Clock and Watch Bundle for $16.99 after coupon code. It includes a digital alarm clock, analog watch with interchangeable straps, and Buzz Lightyear LEGO minifigure.

EBay has the same item for $29.95. Shipping is $5.95, or chooses free in-store pickup. JCPenney Coupons Find on ebay LEGO Toy Story Buzz Lightyear Alarm Clock and Watch Bundle. Get this LEGO Toy Story Buzz Lightyear Alarm Clock and Watch Bundle deal for $16.99 at JCPenney. Find the best JCPenney coupons, promo codes and deals. Sorry, this JCPenney deal has expired; I am very upset that I did not get what I ordered and the frustration I went through in picking up something that is not the correct thing. I am sending this to consumer affairs as well. Thanks

Recently, I remarried and called JC Penny credit to have my name, address, and telephone updated. When I got my new card in the mail, I called the number to review my account, and noticed that my credit line was extremely lowered. I then compared the account number and found that they were different. I had someone else's card info, or so I thought. I called today to report it, and the girl on the other end was all but pleasant. She said that I had two accounts open. How this is possible? I don't know because I would hope that the company would not allow such a mistake. Wouldn't that have been picked up, when I called to have everything changed? This worries me, because I feel that, just as easily as I was able to obtain a card number that wasn't mine, someone else could probably obtain mine. I am very disappointed.

I had made several purchases over the past month at both J.C. Penney's outlet and regular store for my Christmas shopping. I attempted to get a price adjustment on November 27 for items purchased on November 23 and received a warning that I could not return for 120 days. When asked what the policy was for the number of returns in a specific period, the corporate could not advise. I feel that if J. C. Penney is going to limit the number of returns, then they should refuse to charge the purchase versus refusing to take the return.

Since the items were purchased on November 23, it was charged to my J. C. Penney's account that I have had for 30 years and now it cannot be returned for 120 days which is beyond the return policy. It would appear that J. C. Penney is forcing me to keep the items. Given that the company cannot advise when this warning is going to appear, I would not advise shopping at J. C. Penney since anything at any time can become a final sale. After 35 years of being a J. C. Penney's Platinum customer, I will take my business elsewhere.

My husband and I have been married for 12.5 years. This truly has been a marriage of: I take you as my husband/wife, to have and to hold from this day forward, for better or for worse, for richer, for poorer, in sickness and in health, to love and to cherish; from this day forward until death do us part. We purchased our wedding rings in Bloomington, IN in April of 1999. They were supposed to be 14 carat gold. Not super expensive, but very attractive and they fit our budget. 12.5 years later, and many struggles financially, a cancer diagnosis (make that two a new one recently), lupus, arthritis, and fibromyalgia (all mine), and some real ups and downs, we remain married. I guess we personify the vows.

Recently, due to a vet bill that caught us expectably (we had to have our little shih tzu euthanized due to cancer), we brought our rings and a tool into a pawn shop in Reno for a loan. The young man that checked out the ring (we only used my husbands, as my fingers were too swollen to get mine off) looked up at us and said: You know, the ring says 14 carat gold, but it's only 10. "We were shocked. He said we'd be surprised at how often this is the case. We both found ourselves disgusted with J.C. Penney's. We're in our late 50's and 61 and J.C. Penney is a store we grew up with. Always their reputation seemed beyond question as an honest department store chain. Now we do not feel the same at all.

I guess I will contact the store in Bloomington (is it even still there) or write to headquarters to complain. We don't have our receipt or authentication papers anymore (unless they are in storage but I doubt it) and our love is still strong and it's not about the money as much as it is about ethics by a company that has always been aboveboard as far as we are concerned. Why, Mr. Penney would roll over in his grave if he knew that the company was dealing in dishonesty and selling jewelry that is labeled one thing and is something entirely different is unethical.

I traded up a diamond for a new ring in June 2011. 2 carat, the ring diamonds fell out in August 2011. So I took it back and they had me purchase a care plan for $179.99 because they did not want to return my money. I purchased the plan, had the ring fixed. Well, I went to Disneyland in August and the diamonds fell out again, which I took the ring back on September 2. But my anniversary was coming up so I decided to bring it back after 9-16-2011. I took the ring back twice but they needed the care plan, so I finally called and asked if I bought the ring back, would I have it back by Thanksgiving? The answer was no, because they have so many repairs before me.

So I took the ring back tonight and Jenn, sales manager, informed me that she could not process my ring even with the care plan I had purchased. I was confused and she was very rude. She told me that she was just doing what she was told. I asked her to explain, which she could not, so I asked for a store manager. The store had no one in authority, so I then demanded my money. They are not honoring the plan, the return policy or nothing. Then, she did not know who the regional manager was. How could I contact them? She knew nothing and she did not try to help. The only person who did step in was a supervisor named Patrice who, thank God, was there.

JC Penney is a joke. They are not the same store they were back in the 90's. I have purchased so much jewelry from this store and now out here in Utah. I received the worst treatment ever at JC Penney. This one and the one on 11800 South and Bangerter Hwy.

Do not order from JCP. I placed a ship to store order on 11/6 and it's still not received by 11/29. I called the store twice and store says, "Don't call us, we'll call you." I called their 24/7 customer service line on 11/ 27 and I had to hang up after 30 minutes of bad Christmas music. I emailed question/s on customer service site on 11/27 and auto-response says they would contact me within 48 hours. They did not! I emailed on 11/29 and no response.

I called 800 number (advertised as 24/7 help line) again at 11:00 pm on 11/29. They said that I should probably go to store. I requested the store to confirm order will be there since this is a 20-mile drive. Customer service agent was quite put out and determines store was closed. I had to ask for someone to call the store in morning. I requested an email address to contact customer service but she said they have no email. Sigh!

I feel like I should be able to print out a coupon with all of my receipts. You only give 7 days to redeem your coupon but can only redeem 1 month. Is that really fair to your customers? Please respond to my question. I would really like to know the answer. Thank you very much.

Store prices and online prices don't match. I looked online for an Easy Spirit shoes last week. It costs $34.99 online but it's also 'available in store". I went to the store, and the saleslady told me that I might have looked at the wrong shoes. She has it at the store for $49.99. I thought JC Penny site might have updated the price, or I might have overlooked. I bought it at the store. I came home, and I checked the site again, to see if the saleslady was right. She was absolutely wrong. The site price still $34.99. The next day, I came back to JC Penny store, and asked for the price online. The saleslady told me the site and the store price didn't match. I think I should have ordered it online, and have it shipped to the store free, so I don't have to pay a different price? It was such a bad experience, wasted my time, gas, and energy, to go back and forth, but get nothing, not even a price match between their store and the site.

J.C. Penney turned me, and my company name, in to the District Attorney of Orange County, CA, for check fraud, on an NSF Check. There was never an NSF Check. I have proven that in writing to JCPenney Certegy, TRS, and the DA. Not one of them will lift a finger to correct the mistake. A check was rejected by my bank, before it even got as far as my bank account, in error. I immediately paid TRS for the JC Penny check. I think they kept the money and information from JC Penney.

I cannot write checks at a retailer, and the list is growing daily. They claim I have a negative reporting from Certergy. I can not even pay a bill on the phone. My business has suffered, and can not get any new clients. We have been evicted from 3 residences, due to lack of funds. The name JCPenney is on the DA paperwork, but TRS actually put it there.

I ordered a bed frame online a month ago and had it shipped to a store. The item was listed as "in stock". I've still not received a call that it has arrived. I called to request home delivery a day after I placed the order. But I was told that the item was on its way to the store so the delivery could not be changed. I called back today and was told that items shipped to a store can't be tracked. My credit card has already been charged for this. I am in charge of purchasing where I work and I don't know what items can't be tracked anymore. Inventory controls in place should allow for tracking of all shipments.

The rep offered to transfer me to a unit that could look into the delivery to try to determine what happened. But the wait time was over 30 minutes and there was no direct line to call that department. I was told that he would email them and they would contact me after researching. I've not been contacted. This is the worst purchasing experience of my life. I will never do business with JC Penney again. I want what I purchased or I want my shipment canceled and my money refunded.

9/14/2010, I haven't been to JC Penney's in years. My Husband and I are re-decorating out home. We entered the store and purchased about $1,500 the 1 time. One bedspread did not match. My husband accidentally picked up only 2/3 long receipts for our purchased return. When we got to the store, we were told we could do an even exchange and that I would have to sign a form to be logged in a criminal data base and has to provide my driver's license.

I was told I could not return anything for 2 years. I said I would never return to this store. No smiles from the front checkers to the owner, I almost felt sorry for the checkers, both female, one black, one white. Neither smiled and both had down turned heads with no eye contact. I did exchange the bedspread for another and signed my name for security to put me in a criminal base. Major Civil Rights violation! Either return the merchandise or just tell the customer to throw it away. It would be much better for all!

The ** J.C. Penney is the worst store in the world with the worst security and personnel who are not able to do anything except to arrest someone for a mistake. They are nothing except robots who exactly lack the mind and wisdom to be able to differentiate a thief from someone who no doubt, has done something because of a hurry. The worst part of that is that, they even do not listen to this person and they feel like they have hunted and are happy to send that person to jail and looks they are satisfied with this act. I wish them all to experience exactly the same situation and be arrested and jailed and humiliated, and ruin their whole family and personal life for what they did not mean to do and feel the way this person felt, and suffer in their whole life for its consequences afterwards which all happened for nothing.

2 new blankets from JC Penny have a very strong toxic odor. I refuse to have them in my home.

I hadn't use a specific email address for over six months. I placed an order for clothes on the J.C Penny website and the next day I was inundated with spam email to this email account. This was the only sent message from this email account. There is no way that J.C Penny is not responsible. They are either selling your personal info or they have a severe security leak!

Purchased Simmons Queen Bed on 2/4/2010 under a "promotional," which stated, "No interest if paid within 12 months." The promotional period expires 1/1/2012 instead of 2/3/2012. JC Penney will not adjust the date. I have cancelled my account and am withholding payment until JC Penney complies with the 12 month promotional.

I had been a customer of JCPs for 30 years. I owed $6 on my credit card. They applied my payment to my husband's card, not once, but twice and sent him a refund check! In the meantime, they dinged my credit three months in a row. This occurred while we were trying to buy a house. It lowered my credit score 100 points! They finally agreed to remove it. However, it would take 90 - 120 days.

They finally sent a letter to me stating they would remove all derogatory remarks. However, they refused to make a note in my file to allow them to speak to the credit bureaus to confirm! They said it had to be a three-way conference call. The credit bureaus won't do conference calls. Apparently, Penney's is one of the only companies that won't accept verbal permission. In the meantime, it is holding up the closing on our houseall over a $6 mistake by them!

Only one rep helped me. When I asked to speak to her tonight , they asked me to hold, came back and told me she was not available and I could not leave a voicemail because they did not know her extension. Very rude people!

I ordered furniture from their website. My card was charged and the order was canceled a day later without ever notifying me. I called to find out what happened only to learn that there was apparently a mistake and that there wasn't stock in those items. A couple of days later, the items were still listed on the website. So I called to find out if they were indeed available. A customer service agent confirmed they were in stock, so I ordered them again. They were again canceled a day later. My card has still not been reimbursed for the $1200.00 charges and the items are still listed on the website.

I will never shop at this store again and highly advise everyone else to stay away as well. When I called to discuss the situation, the agents were completely rude and unapologetic for the situation.

I bought a watch and was assured I was getting a great price from JCPenney's in store. After buying the watch, I found it online at JCPenney's for $115.00 dollars cheaper. I contacted JCPenney's and was basically told sorry. Well, that doesn't sit well with me. I've gone back and forth through email for weeks and was told nothing is gonna come of it .This is my last attempt of giving JCPenney's the chance to fix this issue before I spread the word about how I have been treated and how JCPenney made it obvious that its only about making money with no concern to the consumers at all!

My sister and I went to JC Penny's in the Orange Mall when they were having there Red Dot sale Sept. 19, 2011. Saturdays, I saw a sweater I liked so I kindly asked the cashier how much this would be with the discount. She looked at and said that I'm probably going to need 2. I said, "excuse me?" She said, never mind and still laughing then she said I'm probably going to need 2 sweaters. I could not believe she works there. My sister felt bad for me. Then we went to the shoe department and had the manager called and I told him exactly what she said. And he apologized.

One week later I went back with my husband ,and came across with him in the men's dept. He proceeded to tell me his boss didn't believe him and asked me for my phone number and also told me it was not the first time people have made complaints about that cashier. I just cant believe her manners. Worst of all, the company has such rude people like her working there. I know in short she was saying I'm fat. I'm thankful my mom taught me to have manners and never be rude to people especially in a work surrounding places or public places or to anyone specially the embarrassment she caused me.

I went to the JCPenney salon in MainPlace, Santa Ana on October 11, 2011. I have been to this salon two times before, and I was very satisfied with my cut and color. I was told that the lady who used to do my hair was no longer there, so I was assigned to another hairstylist. So, I had my hair color and cut, but the stylist messed up my hair because there was a part that did not color, so you can see streaks of black hair (my natural color). The stylist told me that I had to come back the next day so she can fix/correct it.

Then I spoke with the manager and told her what happened, and the manager said that she would give me another hairstylist. I went back to that new stylist and got treated rudely. She said there was nothing wrong with my hair, and why would I go back just because I was asked to go back? To make a long story short, she did not correct my hair because she said that there was nothing wrong with my hair, and she kept on rolling her eyes while she was talking to me. Very rude and unprofessional! And the worst part of it all, I lingered at the salon, and heard her talking about me to the other hairstylists! They just proved that hairstylists are gossipers! I will never go back to that place again! I miss my old hairstylist, Missy! Please do not go to the JCPenney salon in Main Place Mall, Santa Ana, CA! No wonder that place is always empty!

I went to get my hair bleached but they turned it to orange and charged me $70.00. They told me to come back in a week. I came back the next week and got them to fix it. However, they messed it up again. Now, it's orange blonde and brown and they charged me $55.00 this time. I want a refund because the service was horrible. I don't think they should've charged me double for something that they messed up. I may hire an attorney if I dont get my money back.

On Oct 21st around 2pm, I went to the JCpenneys at Stoneridge Mall Pleasanton California to return a blouse I purchased for my daughter on the 15th of October since it did not fit (too tight). The blouse with black vest and necktie was a XL (14-16) size. The cashier looked at the blouse that came out of the plastic bag and she said this looks used. I said she tried it on but it didn't fit. So she said I would have to call my MOD.

Devra, the manager arrived and looked at the blouse and said this was clearly used. I said no. She tried it on but it was too small she couldn't even button the blouse. She said well it's clearly used but I'll go ahead and take it back. The way she spoke to me was very unprofessional and humiliating. If she thought it was used so why take it back? After giving me a refund I went back downstairs to the girls section to look at their rest of the blouses and sure enough the material of all the blouses of the same style and color clearly had a wrinkled look. I took a picture of the rack just to show people it was the material that made it look wrinkly ..

I was recently shopping in your store (J.C. Penney). When I got out of my car to come to the entrance, I noticed that there were not any handicapped accessible sidewalks or entrance doors. I had to get out of my wheelchair multiple times to either lift it or to open the door for myself. I am very upset at this because Sears right next door offers all handicap accessible entrances. I also noticed that most of the aisles were not the allotted distance wide given for handicapped wheelchairs. They were blocked by merchandise displays, making it very hard to shop. Please look into fixing these so that I may continue to shop in your store. Thank you.

In June 2011, I brought a 14k gold Greek key bracelet in for repair of its clasp. I agreed that a new clasp was necessary. The clasp was not replaced, links were soldered together, safety clasp was no longer on top of the bracelet but dog-legged from center to top. I was offered $100 in store money and no charge for the "repair" by Kelly **, Senior Customer Adviser in Plano, Texas. The bracelet is value at $1200. I'm continually blown off by Kelly ** at 972 431 3961. I have written twice, sent photos and called every day since October 1st. It is now October 17th.

I went to the J.C. Penney salon in Martinsburg, WV to get a trim and long layers, but what I got was horrible. I went there last year with my mother and said I would never return, but it was a shopping day so I went for it. What I didn't know was the same person that chopped us up last time was the same person getting ready to cut my hair. She is young and a very nice person and had already shampooed my hair I didn't have the heart to say no, so once again I came out looking err, chopped and lopsided. I called the store asking for a refund of the haircut only, they said I have to come there and let them see it -- store policy. What an inconvenience! If you go there I doubt you will get a good haircut. It cost me $29.00 and yes, I should have known better.

I purchased a pair of glasses on July 6, 2011. On October 9, 2011, one of the bows broke at the screw. Now, I'm well over twenty-one, and this pair is my office pair, so they haven't been abused. It's going to cost me $24 to get them fixed after three months. The woman on the phone wasn't too happy when I told her that this would result in this being the last pair of glasses I would ever buy from J.C. Penney. This was after their $88.99 for two pairs offer ended up costing me $298.88 because magically most things weren't included. So, my advice is beware, and buy elsewhere.

I purchased a sleeper sofa from the Pembroke Pines Store. I have it for less than a year and I am unhappy with how it is wearing. Someone finally came out to inspect it, he said someone will follow up with me from J.C. Penney. That was about 2 months ago. I have called 4 times and no one has followed up with me, no call and email from them. I think the Customer Service is horrible at J.C. Penney, and I will never purchase anything from this company again.

The people that work for you company have terrible attitudes. I was shopping and wanted to ask a question at the Eastern Hills Mall JC Penney on Transit Rd in the accessories dept. I stopped to ask the associate, which was an older woman, a question about merchandise and she very very rude. I was in the midst of asking for certain shoes and she stated "well, what are we looking for?" in a really rude tone. You need to train your employees a little better than that.

I wanted to purchase items - silverware which are everyday use, clothes for baby, towels and wash cloth, and men's T-shirts but could not find one American product in JCPenny. Shame on you.

You have lost a 40 year customer and think of the money you lost in sales. I will let all my friends know that JCPenny does not care about the United States or people who live and work here! You want us back? Try American made products too. Give us a choice. Thank you for listening

I am disgusted by the J.C. Penney commercial featuring Phoebe Cates. What are you selling? My young daughters are confused and embarrassed by this commercial when we are watching football together with my husband, their father. The ad is lazy and degrading to girls and women.

Apparently, those of us who buy Cabin Creek pants are out of luck at stores. It would seem they are only handled by the catalog now. I have been losing weight and resent having to order a size and return it if it doesn't fit. This costs me time and money in shipping. Also, why do you only offer tops with low cut fronts? Some of us don't and have never worn such.

I was shopping last night for a dress shirt for my husband. I couldn't find the size and I asked this lady to help me. She was delightful to help me when the manager came to tell her that she couldn't help me because she had to finish her project, that it had to be finished. I thought that was rude. If she had to finish, then he should have other employees in their department. His name is Mark ** and he needs to retire, old rude **. He must not believe in customer satisfaction. I'm never shopping there. After that, I couldn't even shop comfortably.

Your collection department called me for a payment. I went to J.C. Penney's in Regency and made my payment for $20, that's what my account said online, but the woman told me it was $15 more. I did not receive an e-bill that it was changed to $35.00 and the total for the month was $55.00. I think that's not right for you all to force me to pay a month in advance when I really did not have it.

The right thing was to drop the $35.00 late fee and let me pay the extra $15.00 because it was not my error. I spoke to the supervisor, Nancy, and she was no help at all. It's the principle of this that if you look back I always pay on time, may not be over but I pay. I am going to pay off my card and that will be the end. And put someone on the line who understands English.

Horrible customer service!

I apparently made a purchase in December 2010 of $21.84 and never received a statement for this. In July of 2011, I received a letter from a collection agency that my Penneys account had been closed and I owe the agency $154.07 for past due charges. My husband and I have excellent credit and always have. We have been a credit card customer of Penneys since 1994 and have always paid our bills to them. Everyone I have spoken to has been nothing but rude to me and acts like I'm trash because of the little $21.84 charge.

I will not pay the amount for the past due charges as I think that if they can mail me a nasty letter from the collection agency, they could've sent me a bill and I would've been prompt to pay that bill. I will never set foot in Penneys again and will be happy to tell everyone how rude and pathetic their company is!

I was visiting family and we went to a mall to return items. It was Westfield mall, I think, Meridian or Wallingford.

I went directly to the customer service desk which was right there upon entering the store. I was approached by a sales/cashier woman who was about 53-60 years old, long hair bleached blond, wears glasses and thin. I informed her that I'm returning items. she asked if I had a receipt and I said no. They were gift items from mother and I must have lost the receipt so after I said no she immediately said "well you know, if you return items a lot the system will red flag you and you will no longer be able to return items".

I was immediately taken back by her accusation of me and felt very uncomfortable as she proceeded to continue singling me out. Meanwhile, another lady approached the line behind me with items she was retuning and she was helped by another sales lady so while she was returning items and quietly so, I was standing there and my sales lady continued to talk like an **. When I told her I don't return things often, she continued to tell me a story of a man that came in the other day returning items from his mothers, I say mothers cause then she said "I didn't believe he could have 3 mothers and here I am not responding and hoping she would just shut up and give my gift card with the value of my returned items but she takes her time and says, "well. when I asked him for his license he showed me his passport" and then she said you know he was a "foreigner". At this point, I'm so appalled at her blatant bias, cause you see I am a mixed race woman, of color, and I felt completely offended from the moment I stood there, ever so politely to just return my 2 items.

Then when I asked her if she was done, she took her sweet time still babbling and being biased towards me. I'm just pissed off, I shop at JC Penny in every state I visit. I never had this happen before and I feel I should be compensated. No one should be treated like this. I'm a customer, I have a JC Penny card with them. I shop there all the time and this ** should know better but should not get away with this behavior. Hopefully, someone reading this understands and gets it!

There is one more thing, she was rude and offensive when she gave me my gift card. Oh, did I mention the white lady next to me with the returned items was gone within 2 minutes of returning her items with no questions asked or hostility?

I purchased a Diamond Ring wedding set from JC Penney on 5/10/11 for $3,000 and provided them with my personal diamond valued at $5,250. JC Penney ruined my diamond in the process and only refunded me the cost of the setting. They refused to speak to me and said that it was their vendor's fault. Leon ** at **, who I also spoke with, and they said that they have no idea what JC Penney is talking about and JC Penney's liability company, Chartis, said that they can't help me either. Chartis claim number is 684-363-954 and adjuster's name is Patricia **.

Chartis said that they just spoke to Chuck ** at JC Penney at Park meadows mall who said he will give me back what's remaining of my diamond and $600 which is obviously not okay. Nobody will speak to me and now I'm out of my diamond and they refuse to pay the cost to buy another diamond to replace the one they ruined. So basically, they have ruined my diamond and nobody will speak to me and this has gone on since 5/10/11. JC Penney keeps saying it's their vendor's fault, but I didn't purchase a service/product from their vendor. I purchased it through them.

Here are the details of what occurred: On 5/27/10, I purchased a wedding band and one of the small diamonds fell out and had to bring back in for repair. On 5/10/11, I attended JC Penney Trunk Show and purchased a wedding ring set from your Open Safe jewelry show. I gave my diamond ring to JC Penney to put my main .83 carat diamond into the set. I picked up my ring the following week and one of the side diamonds fell out the same night. I returned the ring the next day.

On 6/4, I received a ring back, and while still there, I noticed my main diamond was now cracked. I showed it to Brandy ** who assessed it and was very upset that that had occurred, and they said that they will absolutely take care of it and would research what happened on their end. On 6/15, I was notified by phone that my original diamond would have to be polished down and I would lose a .03 of the carat size which they said they would reimburse me for. On 7/14, I was notified by phone that the diamond was actually cracked worse than anticipated and was now .06 smaller than when I gave the diamond to JC Penney.

I spoke with Brandy and asked her what I should do at this point since I have absolutely no idea how this could have happened. I asked her if I should seek some legal help or what I should do now. She let me know that she and Chuck, her manager, were discussing some options and one of the ideas was to replace the diamond and give me what was left of mine back. I told her I didn't think that that was acceptable and asked if she had any other ideas. She said she's worked there 12.5 years and has never seen anything like this happen before, so she wasn't sure how to handle it either.

I called her again and she put me on speaker with her and Chuck. Chuck was angry and told me his District Manager was sitting there too and this was out of their hands now since I refused their offer. I asked him to clarify what offer and then he told me he would reimburse me for the ring, replace diamond, and give me what was left of my diamond. I said that that would have been acceptable, but reimbursing me was not offered to me earlier and that would have been agreed to had it been offered, and he said that it's too late now. He told me he's sent this to his liability division to handle.

I asked to speak to the District Manager, and he said that that was sitting there and that he just left. He was yelling at me, saying that this was a great offer and he would have been out $5,000 for this mess. I told him to stop yelling at me. He said he would be in touch tomorrow. After being spoken to that way, I sent an email to Brandy and asked her to work through my husband since I don't want to be spoken to in such an aggressive manner. On 7/15, Chuck emailed that this has been escalated and when I asked for his supervisor's name. He kept responding, saying it's out of his hands (I have this correspondence in writing).

I spoke with Patricia ** from Chartis today and she said that at this point, there is nothing else that she can do to help me and nobody from JC Penney will speak to me and their vendor said it's not their issue. Please help! This has been going on since May 10th.

I used JCPenney credit card for $19 and missed two payments. Then, I see a huge $57 outstanding (with late fees) which I paid off. Retrieving my credit reports, however, gave me a shock. JCPenney reported late for the very first month, too (i.e. even for the paltry $19). Since it was two months late, my scores slid 80 points! I cancelled the card and ordered my whole family to never, ever purchase or set foot in the store again.

A college student went to purchase a bedding and was told to use the $20 coupon. Because the purchase was one cent short, they made her buy an additional item to get the discount.

The assistant manager was arrogant and said it would be stealing. And I hardly believe that. Exceptions can be made and being in a very high position myself, he handled this situation badly.

Now as a long standing customer, my principles tell me to close our accounts and shop elsewhere over being treated badly and over just one penny. I thought this company was better than that.

I was going to purchase some panels in the Home Store. The cashier was a male. First of all, the panels were on sale. He told me that if I opened an account with them, I would receive an additional 20% off by using my new JCP account. So, I applied and got the credit card. I charged my items on the card so that I could receive my additional 20% off. After I purchased the panels, I looked at my receipt and realized only 15% was taken off. I showed him the receipt and he called a manager. She told me that I could not be given the 20%. So, I asked for another manager and he did the same. I felt that they were wrong because I opened an account under false intentions. They should have made sure that their employees know what is on sale and what percentages you are entitled to when you use your JCP charge card. I feel that I was entitled to that 20% because the cashier told me that I would. That was not my fault that he was giving out the wrong information.

I purchase a full size brown leather sofa and a large chair in February 2008. My sons and I hardly use the living room furniture. I noticed in February that both items begin to flake a little. I had no idea what was occurring. Now 6 months later, the sofa and chair has huge patches where there's no leather, just cloth. I never used any harsh detergents on the furniture.

A friend of mine who had helped move the furniture in February '08 was shocked at the condition of the furniture. There's no way I can refer anyone to JC Penny's for furniture. As proof, I have the tag on the furniture with the delivery date. Since, it has been so long, I don't have the receipt.

I feel that JC Penny's should replace this sofa and chair. I've only had this furniture 3 years and it's flaking , you can't sit on it or it's all over your clothes or the floor. I also have pictures I can send of the destruction of this furniture.

I shopped at JCPenney Outlet in Columbus Ohio for over 20 years. I spend between $2000 to $5000 a month at that store. During a two week time frame, I may have up to 33 receipts. The pricing of their returned goods inventory is very substandard. They have a generic price tag that they use. So a $19.99 set of drapes will have the exact same price tag as a $19.99 toy. If a person was to buy 15 pieces of $19.99 items from the returned goods section, their receipt will say $19.99 returned goods for every item. This is a problem because if you go to return one of the items, then they will just pick one of the $19.99 items on the receipt because they are unable to identify which $19.99 item on the receipt actually corresponds to which item on the receipt.

About two months ago, I felt I was being harassed by Andy in security due to the fact that I purchased items and had them send to the dock. Their policy is that items are to be picked up within 24 hours. They have never enforced this before. The manager, Chris, called me to state that Andy wanted me to pick my items up within 24 hours or they would be put back out for sale. During this conversation, I asked her why there was a baby crib at the dock that has been there for the last 3 weeks. She stated that was a special circumstance but that same courtesy does not apply to me and that I take advantage of the store by not picking my items up within 24 hours. The next day I filed an online complaint with JCPenney about Andy and Chris.

About a month after this, I went to return a $34.99 picture, a $6.99 pillow and other items. JCPenney returned the two items but would not return the picture, even though I had the price tag on the picture and my receipt. The lady said they could not find the picture of the item in their catalog but this is an outlet store and a lot of their items are discontinued and no longer available online. They state they would not allow me to return the item. Then she asked if I wanted to speak to a manager and I said yes. Instead of getting a manager, she got Rashawn in LP who was very rude to me and kept telling me that all the managers were busy and I had to deal with him. He stated that he looked at the security tape and the picture I bought for the $34.99 looked much larger on the security tape. I told him that I am sure that I gave them the right receipt but it could be on a different one. Since they have the generic price tags and a $34.99 item could be on one of many receipts due to their inability to price their items that would make them identifiable on a receipt. Rashawn stated that he did not have time to waste while I search my receipts looking for the right one. He also told me that I should keep better track of my receipts.

I left the store very upset and the next day I called the corporate office and the lady stated that she would have the store manager call me within 3 days. The store manager never called me but on July 9, 2011, I received a letter from him stating that I was not allowed back in that store or any other JCPenney store in the world or the police would be called and I would be arrested for criminal trespass.

I will never step foot into a JCPenney salon again! Not only was my nail tech rude to me but she was also rude to the other nail tech. My nails looked as if a 10-year-old did them.

I usually don't complain but I was getting my nails done for my wedding. I did not have time to get them fixed so I had to hide my hands at my wedding and reception. Very sad I had such a terrible experience.

I NEVER shop at JC PENNY but I was looking for a good pair of hoop earrings, there was a sale and it is beautiful, BUT I bought them sept of 2010 and today is june 28th of 2011, they broke FOUR TIMES! & I took it two weeks ago to get my money back as the rep told me who sold it to me if anything goes wrong you'll get your money back. When I went to get my money back they told me to wait for two weeks. two weeks were up they said we can give you the money back in JC penny credit i'm like what, why was I never told this before? There were two women who were very rude to me, umm hello the fourth time it broke and your getting at me? umm no thank you!!! I will never ever buy anything from JC Penny ever again NEVER now how do I go about getting my money back from them in CASH as I paid?

I was publicly humiliated at the register when I was told my returns were being denied. The cashier and a supervisor said they had no idea why and had never heard of this before. The 2nd receipt required a supervisor to override it, and she was snippy about it. I was returning shirts I bought for my kid, one day after purchase (material was thin and inferior compared to past St. John's brand). I had both original receipts, used my JCP credit card (that I've had since 1975), but was treated like a criminal who returns stolen merchandise without a receipt. I have been re-decorating 6 windows in my home and most fabrics/merchandise is not in-store. I've been ordering online, and if the color is not right, I do a return. Even the sales associates have told me to do that. Now, I'm being told that I'm returning too much merchandise too often -- even though I place another order after I do the return.

As per the CPSC Simplicity Crib Recall and confirmed by JCPenney's own recall web page, I attempted to return my recalled Simplicity Vienna Crib and Changer Combo for a refund or store credit. The Simplicity Vienna was exclusively sold only at JC Penney and no other retailers by the way.

However, JCP refused to honor the recall because we were not the "original purchasers" of this crib/combo set, therefore we lacked an invoice or receipt. It was actually a baby shower gift from former co-workers. Emphasis on "former" as I no longer work there and neither do the people who likely purchased the crib for my baby shower gift. After hours trying to get JCP to read their own press release, they actually had the nerve to tell us they would refund $5.97. Hello! We paid $450.

We purchased a new Sealy Posturepedic mattress/box spring set from JC Penny furniture store on April 17, 2010 in the amount of $1,100.00. Within about 90 days, my wife noticed that the mattress had started to sink in the middle. Shortly after that, i realized that the mattress set was also defective. But we were not able to find our receipt, so we thought that we had no recourse until we spoke to the store personally and were given a copy of the payment/transaction information and a phone number to file a claim.

After filing a claim, it was denied on the grounds that it only had 1/4" to 1/2" impression. Impressions must be 1 1/2" to 2" before it's considered a defect. The representative also stated that staining of any kind automatically voids the warranty. Our position is that, in less than 6 months when lying on the mattress, it sinks well beyond the normal dept of a new mattress that costs $1,100.43. When do you consider that none of our use to this mattress is beyond normal wear and tear? Meaning the stains are not caused by food, drink or anything you would not have in bed. We submit that this mattress sleeps worse than the one we trashed after purchasing this supposedly new set.

I purchased a couple of the Cooks doorbuster products and mailed in the rebate the following week. Cooks sent me a notice and said I waited past the deadline. I wrote them back and asked them to please check the postage date on the envelope and they would see that no, I mailed it within the dates of the rebate offer. In fact I did it all by the rules. One product per address. One from me at my address.

We own several homes with different addresses and I sent the other through my husband's name and a different address. On both products they said no the date was wrong. On the third product, I sent it in under my daughters name and her address and the same thing. I contacted JCPenney, and they said they would send out a gift card or something and they never followed through either.

Some of my friends purchased the Cooks brand products and did the rebate and they never received their rebate checks either. I feel this is a scam and JCPenney should drop their product from their stores.

I have been a loyal JC Penney shopper for years until March 31, 2011. I went to my local JCP store to exchange a pair of pants I bought for my son on March 30, 2011, that were the wrong size. I grabbed the right size and my son wanted a belt, a pair of flip-flops and a swimsuit. I walked up to the counter with my valid receipt that says "JCP gladly accepts returns/exchanges within 90 days of original purchase". The cashier gladly took my receipt and started the transaction. However, a slip of paper magically appeared out of the register that said return declined. The employee had never seen such a thing so she called her supervisor.

The supervisor came over and said for me to call the number on the slip, that I couldn't complete my exchange. I promptly called the number on the screen for a company called Retail Equation. The lady on the other end of the line was completely rude to me, said that this was a new policy for JCP and that I had to wait 90 days to exchange the pants. If I wait the 90 days, I will be past their return policy. This Retail Equation person gave me no reason why. The employees at JCP gave me no reason why I wasn't allowed to exchange a pair of pants. Needless to say, I was livid! I left the store vowing to never return to JCP.

When I went home, I researched this Retail Equation company. Apparently, this company is designed to identify the one percent of consumers who have fraudulent return behavior or behavior that mimics fraud or exhibit habits that are inconsistent with JCP's return policy. These behaviors include: Renting or wardrobing clothing (wearing clothing then returning it at a later date), employee fraud, receipt fraud, returning stolen merchandise, price switching and price arbitrage. Apparently, JCP said that I am fraudulent. I was insulted!

I spent thousands of dollars at JCP. I have never done any of those things that are listed above. I always have a receipt! Most of my returns were from the catalog department. When you order online, you don't know if what you bought will fit. When I return, I always buy more stuff. This new policy is not posted anywhere and I was never notified that I was close to my "return limit". If this is the way JCP wants to treat their honest, law abiding citizens, then I will take my thousands of dollars and shop somewhere else!

I went to return two items that I had purchased as gifts for my great-nephew on my J.C. Penney charge with receipts. I had purchased these items about four days prior to this visit. On the first item, a warning tape came out of the computer, telling me that I was going to be allowed only that one item for return. We tried the second item and the return was refused. I was informed that I was not allowed to return any more items for three months. I was livid because I had valid receipts for these items. J.C. Penney's return policy (with receipts) is three months.

They in fact have a return policy which prints on every receipt. This policy states that you can make a return as long as you have a receipt and it is within three months of purchase. Nowhere is it posted that the number of returns are limited. If I had known this, I would not have purchased the many pieces of curtains a few months back that I had to return since they did not match my room as I had wished. This denial caused me extreme anger and anxiety that a business be allowed to refuse my valid return with a receipt to my charge account without posting their return policy regarding the amount of returns.

I will never shop at J.C. Penney comfortably again and I will probably shop elsewhere. I did call Corporate and after complaining and threatening action, I was called back and told that my return privileges were reinstated. I haven't returned to the store since.

I purchased a ring for my girlfriend and needed to have it sized. They told me that it would be three weeks at most. It has now been seven weeks, and they never call me to let me know what is going on. I have called numerous times, asked to speak to a manager who conveniently never works. He is also the only person that can tell you where the ring is as far as shipping it back to the store goes. I have been told four times that it will be no later than a certain day, and time after time, it is a lie. I have been told that Johnny will call me and well, Johnny never calls. This is the biggest rip off/sales service I have ever encountered in my life. I, too, am a sales manager. I don't understand the reason behind never working, and never returning calls. I was told that the sales manager "may" be in on Wednesday. He isn't there. Or "he just left." I am disgusted and appalled with this service. I will never, ever shop here again. It is unreal.

Today I tried reaching someone in the beauty salon for over 1/2 hour. I tried four different ways including someone paging the salon. No one answered my call and I was unable to leave a message since there was no recording allowing me to do so. I am wondering what your policy is concerning this matter? What would happen if I were trying to reach a customer or an employee at this salon and it was an emergency? The salon I am referring to is located in Clermont, Florida. Is this how J.C. Penney treat its customers? I do believe there is room for improvement in this area. Thank you.

I believe that I was was fired for no reason. That store is corrupt. They break all the rules applied by J.C. Penney and are still working there. I believe that is very unfair. The loss prevention manager leaves to go get her hair and nails done during work. She brings her boyfriend into the loss prevention office and lets him get comfortable and help us with cases. He is an ex-employee who was fired because she married him while they were working together--once again, breaking all the rules. Your store manager is having an affair with associates. The whole store is aware of that. I believe that the store needs to be under investigation. The associates have terrible customer service, walking around on cell phones on the sales floor. Also, I wouldn't waste my time to come on here and make stuff up. So, look into it. Just a warning.

I have been a long time J.C. Penney customer but I have had a very bad experience with Fun Select. I received a $10.00 coupon which I wasn't very interested to get but the representative told me that once I get it, to call and cancel. So I called, but it never got cancelled. I have been getting charged $9.95 for the past 7 months. I finally talked to someone who said I would be refunded just the last 2 charges on the last statement we just received. These representatives talk people into these kinds of situations and don't explain all the details. Please don't let J.C. Penney have any part of them.

My daughter and I were at the JC Penny in East Brunswick on Wednesday night. She wanted to buy a pair of man slippers and while holding them close to her face got bit by something. I had to get ice from the manager there and they made me make a report. Listening to their conversation, it seems like I was not the only customer that it happened that day. I will never buy anything there again. I am almost 100% sure that it was bed bug.

They closed the section immediately. I left and strip my daughter in the car and dump her clothes in the garbage in front of the store. Her face had a bug bite and itchy until the next day. The manager told me someone will contact me and force me to write an incident report and today is Dec. 28, 2010; six days later and no phone call. I just want to know if in fact the store had bed bug and if it's safe to visit East Brunswick Mall, in East Brunswick, NJ. My daughter had an itchy bump in her face for two days and feel things walking in her body. She refuse to go to the mall because she doesn't want to get bit like that again.

Wednesday night, she wanted to buy a pair of man slippers and while holding them close to her face got bit by something. I had to get ice from the manager there and they made me make a report. Listening to their conversation, it seems like I was not the only costumer that it happened that day. I will never buy anything there again. I am almost 100% sure that it was bed bug. They closed the section immediately. I left and strip my daughter in the car and dump her clothes in the garbage in front of the store. Her face had a bug bite and itchy until the next day. I was advised that I will get a call the next day and today is Dec. 28, 2010. Six days later and no phone call. I would like to know if the store and mall are bed bug free.

I ordered Christmas gifts on 12/2/2010 with an estimated ship date of 12/16/2010. J.C. Penny sent two Thank You confirmation letters stating the order was being processed. On the 21st, the order has yet to arrive so I called them. The customer rep Chevell stated that four of the items that I ordered are no longer being sold by the company although they still appear on the website. The entire order was canceled and flagged for special services. This department reordered the remaining items on the 20th of December. These items would be shipped out on the 23rd of December with a delivery time of 3-5 business days, which means I am to receive them after Christmas.

She also said she was unable to cancel my order. To be refunded for these late items, it was my responsibility to return them to a J.C. Penny department store. So not only do I not have the gifts, I am also out the money! I told the rep that I should have been contacted as soon as they realized that they could not supply all purchased items at the estimated time delivery date. Turns out, it is not their policy and they are not required to. Asking for all of my personal information at the time of ordering is for advertising promotions and payment assurance, not to inform customers when the company cannot provide advertised services. Now, I have to purchase other gifts at last minute and later, drive this futile order to another town to recover the $270 J.C. Penny has already charged me. I will never buy from this company again and I will speak against J.C. Penny at every opportunity.

JC Penney sent me an advertisement over the Internet before the Thanksgiving Black Friday Sale. They advertised items on sale with free shipping. When I attempted to get through to place an order, I was connected with a recording, advising that I should call back on Tuesday, after cyber-Monday, because all operators were busy and sale prices would be given.

When I attempted to place an order on Tuesday for a $1500 order, the Customer Service clerk was at a disadvantage as she said her computer was not working well and my husband assisted me with giving her the correct item numbers as she could not view what we were talking about. We were very patient throughout what became a lengthy process. We were told that the shipment might take up to fourteen days to receive. When I did not receive the items, I called them this past Friday, and have spent at least six hours trying to find out what happened to my order.

What I found out was that it was never placed. They tried to tell me that they had attempted to put it through Visa but when I called Visa, they have no record of them having done that. They did not leave me a message, send an email or snail mail to alert me to any problem. Since this past weekend, I have been told many things about my order and that they would expedite it and that I would have the merchandise I ordered. The shipment consists of drapery treatments and bed sets for the front rooms of our new home. This will be our first Christmas here and JC Penney appears set to destroy our holidays.

I am looking at our 10" Christmas tree standing in front of bare windows. I had ordered Energy saving Drapery for our windows as we now live in the "snowbelt" of upstate New York in a beautiful, 170-year-old home. It is much colder than we'd hoped, without the drapery treatment and bedding sets. JC Penney advertised items which were not available when I attempted to order them. I was told to make a choice of another color while I was on the phone, which I reluctantly agreed to do as the sale weekend was then over. However, during this week, I have spoken to their Customer Service Associates who have advised me that these items are not only available in the store, they are not "discontinued/closed out as I had initially been advised when placing my order, but new shipments of these standard drapes and bedding are expected to be in stock in the near future.

This information has since been discounted by a "supervisor" out of Grand Rapids who disputed what I was told by "Dorsal". I had initially wanted to order the Valencia bedding set with matching window treatments for three windows, the Berkshire bedding set with two matching window treatments Supreme Antique Satin drapery panels for three windows in Cranberry with Imperial Valences in same color and brand along with matching tiebacks for each in same. I also wanted the Antique Satin drapery panels in Warm Copper with Imperial Valences and tiebacks to match for each, all of the above five windows in the 95" length drapery panels.

I was told that the Valencia and Warm Copper were not available and so I made second best choices for Adrienne and Soft Gold. Instead, the order appears to reflect a "Midnight Purple" color drapery as well as a "Gwen" window treatment for one window, I'm told. I do not want these items. I would have had to return them if they had been shipped. It is my feeling since JC Penney has inconvenienced me and cost me a good deal of money in having used at least six hours of minutes trying to resolve this issue, the least they could do would be to locate the times which they advertised as being on sale and which I had called to order and have those items shipped to me.

This matter has gone beyond ridiculous. There are so many layers of clerks between "corporate" and the consumer, no one cares about resolving this matter or helping a customer spend $1500 in an American store. Is it any wonder why so many American institutions have gone under and why the American economy has gone down the drain, when an American who has the money, cannot even spend the money on merchandise, but instead is ripped off and abused as a customer who has conducted good business, patiently, in good faith? I see false advertising on the Internet as a red flag in this whole matter. I see a corporation who could care less about the American Consumer, holidays or not.

I'd like to know how this manner of conducting business and ripping people off along with ruining the holidays for decent people is acceptable. I want the items which were advertised on the Internet. If and when those items sold out, they should have been marked so, on the corporate website. They were not. They hold a carrot out to the consumer, then have them choose second best, as they move the nicer items through the store, while telling the Internet shopper that those items are "discontinued and closed out". I have been lied to and I have been swindled. I do not want our first Christmas in our new home to be ruined because of Corporate Greed.

My heating expense will be 30% higher than it might have been. I have used six hours of phone minutes trying to straighten out this matter. I sit here having exhausted the protocol as given by JC Penney. I was promised three business days ago, that this issue would be straightened out by corporate offices within 48 hours. I did not even get a phone call and when I did reach someone, I spoke to three people, all of whom were rude and unhelpful. I only succeeded in using up another hour of my minutes while they gave me no advice other than ask me if I wanted them to ship me merchandise which I never ordered and do not want! This shouldn't happen to people.

Please let me know if you can help me. JC Penney should not be allowed to conduct business this way and rip people off. Bah Humbug to them! This was not a store issue but it was not a catalog issue either. This was merchandise that was falsely advertised on the Internet and there should be some consumer protection for those of us who shop online and expect not to be ripped off.

My family and I had a picture sitting scheduled for 11/24. We got stuck in traffic and since we were going to be a few minutes late, I called them. After 25 rings, someone answered and said they were several hours behind and I should reschedule the appointment. I rescheduled for 12/4. After having to wait for 1 hour, we finally got our portraits done. I was given a date of 12/7 to pick up my pictures. I went to the store on 12/7 and was told "sorry, they would be in the next day. I go back on 12/8 and still there were no pictures. I was told I was the 11th customer that day whose pictures did not come as expected. I was told they would be in the next day and they would call when I could pick them up.

I told the girl it was ridiculous to ask me to come back a 3rd time and I wanted them sent via FedEx to my home Thursday, 12/9, and I expected to get them on Friday 12/10. She told me no problem. It is Saturday 12/11. Still there are no pictures. I was also told it was not their fault; it was the place that processed the pictures. Yes, it is their fault since I paid them. Why if my pictures weren't there the 1st time was someone not proactive enough to bother to check Wed to see they were not there again and call me before I inconvinienced myself and came back a 2nd time? Why on the 1st visit, let alone the 2nd visit is it acceptable to tell a customer to come back again when they are at fault? No one is answering the phone at the studio.

I ordered 2 sets of faux wood blinds on November 2. I did not receive any email verification or any verification of this order but there was an order sheet on their site in "track order." After several weeks of no communication with this company, I called to cancel and was told that it was no problem and I asked if my credit card would be reimbursed. I was told she would do that right away. I thought it was over. Yesterday, I received an email (the only email they ever sent) that I was getting 20% applied to my card because I used my Penny's card. I do not have a Pennys' card. That was it. No explanation. I called today and was given this info.

1. It showed I called twice to cancel (not true I called only once) and today was told it was to be understood that I was only giving them the go ahead to "request a cancellation. " I cannot cancel an order? Something wrong with that.

They are so disorganized in their online shopping offerings that they should not be allowed to sell on line. Now I have to schlep to Penny's to return it and deep down I have a feeling somehow it's going to cost me something. I am not a well person and this is making me feel worse because my illnesses are stress related.

I purchased a quilt from JC Penny about 6 years ago. The quilt was around the $150 mark. My husband and I purchased it for ourselves as a wedding gift. It had cabins, moose, etc. on it. We purchased all the trimmings. Normally, we do not pamper ourselves, but this was special. I kept the receipt for awhile (2 years) but then after it completely faded, I figured there was no benefit of holding it any longer. When the quilt was about 2 1/2 years old, it started pulling apart at the seams. I would mend it but then it would pull apart in another area.

The seam allowances apparently were not correct. I only washed the quilt one time and on a gentle cycle. I even laid it out over chairs to dry. According to the label, it is machine wash and dry. Now at the 6-year mark, it is completely shredding. No hope of mending here! Why did my parent's quilt lasted over 30 years and ours started falling apart at less than 3? Very frustrating to have to buy all new again.

Re: Customer order number **

The pajamas I ordered have been washed three times, and I noticed a 2-3 inch tear at the seam after the third washing and drying. I have noticed that Penney's quality has been declining every year. The corduroy slacks I ordered on another order are very thin. The Cabin Creek shirts that I purchased 4-5 years ago are wonderful, but the two I recently purchased are slightly less generous in size. It looks like Penney's is trying to cut corners and reduce quality in the process.

I won't be purchasing any more product from Penney's. Please do not send me any more catalogs; I am inundated with them now. I grew up with JC Penney when your quality was excellent. It is disappointing to me that this is no longer the case.

Linda **

I had a background check done and they based their hiring decision on a question answered incorrectly that I misunderstood. I had a DUI on my record but that was not the reason they denied me employment. It was due to a question that I misunderstood. Now, I am unemployed and my previous employer will not rehire me. I gave my notice to work at Penney's and now I am unemployed.

I bought a child's coat last winter and discovered a needle and thread in the arm of the coat that was still attached to the coat with the thread inside the sleeve. Our child was poked several times while wearing the coat before we discovered what the problem was. We tried contacting the corporate store to get a remedy with no response. We would like them to at least acknowledge us. Pin pricks our daughter's arm.

I purchased a mattress and box spring from JC Penny in Rockaway, NJ, on November 14, 2010, for delivery on November 23, 2010. The sale went well, and the in-store staff was great. Problem was with the delivery. They gave us a delivery window between 1 and 5 PM. No problem. I had to step out in the morning, but would be back before 1PM. I got back around 12:40, to find a message on my machine that they were in the driveway, and to reschedule.

I called customer service at 12:50, and asked them to come back, customer service said they would have to come, because they did not give us advanced notice of early delivery. She said they would be back around 1:30 PM, but still there was no delivery. I called back at 4PM, and customer service said the drivers said they came back, and no one was home. No one ever came back. Either they went to the wrong house, or they were lying. Either way that is unacceptable and incompetent. I cancelled the order for a full refund. I will never order anything from JC Penny again that needs delivery. I called the Corporate office and complained. Corporate office number is **. Half a day of work was lost and I was aggravated. There is no excuse for this stuff at all.

My husband and I have purchased our clothing from JC Penney for years because they have had in the past a very good quality. However, for the last 2 years the clothing has been tearing in areas that can't be fixed and the jackets to the dresses we bought get puckers despite following all laundry instructions. Given the price we pay for the clothes they should last a very long time. My husband bought me a nice dress with jacket for Easter this year and I only wore it a few times before it started puckering so bad I could not wear it without people noticing. I tried to iron the puckers but it only made it worse. I have tried the sprays that take out wrinkles and it doesn't work either. The clothes at JC Penney are way too expensive to not have them last a very long time if taken care of properly.

I ordered (2 orders) from JC Penney online. The day that I received notification that my orders were ready to pick up is the same day that the mall JC Penney is located had a fire (Westfield Galleria Mall, Roseville, CA). JCP unfortunately had fire damage and many stores were closed. I called the 1-800 catalog number the next day to see what they were doing with orders. They didn't even know about a fire and left me on hold while they called around to find something out. I was then told that it might take about a week but they were going through the inventory and would let customers know if they needed to pick their orders up at another location (Sunrise Mall, Citrus Heights, CA) or if they would have to be reordered due to damage. This was on 10/21/2010.

After a week and I hadn't heard anything, so I called back again and they told me I needed to contact the Sunrise Mall store. I did that. I was told they hadn't received any orders nor did they show any orders coming. I called the catalog number back and informed them of the information I just received. I was told it may be a few more days. I am wondering at this point why no one is calling me to inform me of what's going on with my order.

Three days later, I called the catalog number. They again told me to call Sunrise Mall location. I was told by the person at the Sunrise Mall location that it looked like my orders were supposed to be coming there but she didn't know when. I called Sunrise Mall location again a few days after that, same information. I called the catalog number (I don't know when or even how many times anymore! ) and again was told that they had no information and to call the Sunrise location.

Honestly, I can't even remember how many times I went around in this ridiculous circle. Meanwhile (at this point), I am still receiving automated calls from JCP telling me to come and pick up my orders from the Galleria location! I called the Sunrise location one last time (Jasmine) and she informed me that one of my orders had come in but not both. Upon checking my email after that conversation, I located an email that was sent to a defunct email account that I no longer use, nor ever gave to JCP (they are similar so they simply did not pay attention, and my email is a catchall account, so I was lucky I got the email at all! ).

The email stated, "Dear Deborah, This e-mail is in regards to an order that was returned by the store because you did not pick it up. At this time, we cannot place a reorder at no charge. A credit was issued to your credit card, even though this card has been cancelled, the credit was applied so the card company should be sending you a refund check for the credit amount. At this time, the only way we can place a reorder is if you give us a new form of payment. We apologize for any inconvenience this may cause. If you would like to reorder, please contact our Customer Relations Department at * *** *** ****. Thank you."

This is impossible. The account I paid for the order from (my checking account) had been closed for a couple of weeks. I called the Sunrise location back and told her what I found. She put me on hold and called the catalog number (said she could get farther than me). When she got back on the line, she said she had reordered the one remaining order and put a note that there was to be no charge since it had been paid for and no refund was received. She said she would stop the automated calls until the entire order was in and I could pick them both up, since this mall was a bit out of my way now.

Oddly enough, a couple days later one order showed up at my house! Then I found another email in my defunct email account (even though I corrected the email address with them) stating that they couldn't do anything about the refund and that I would have to contact my credit card company. When I tried to explain to them (in a call to the number they keep listing that knows nothing) that there was no account available to send the money to, they insisted that I contact my card company. Clearly they cannot hear well.

I sent a scathing email to the catalog company and also a letter to the CEO. The only response I received (again to the wrong email address) was "Thank you for contacting us in regards to your recent JCPenney purchase. As we stated before, you will need to contact your bank regarding the credit issued to your account. Thank you for shopping JCPenney. We look forward to serving you again. JCPenney Customer Relations Case ****" I am at my wits end! I just want my money refunded and I will never utilize JC Penney for anything again, online or in-store!

On Nov. 14th, at approximately 6:10, my husband and I went into the JCPenney Home Store to shop in response to the Home sale. We found a display of the Paula Deen Signature Collection, 12pc Porcelain Enameled Cookware, where there were 2 boxes that had a pink clearance sticker of $35.99. My husband and I took a box that contained a yellow set to the register, and he further assisted another customer who took the other box that contained a blue set.

When we all got to the register, one of the sales ladies immediately said that the sticker price was a mistake and that we could not have the sets at the $35.99 price. She took one of the boxes to the manager, and returned with the box, now without the clearance ticket price on it. My husband immediately asked to speak with the manager. A lady named Sharika came over, stating that she was the manager, and stated that even though it was their error in placing those price stickers, she could not give us the cooking sets at the $35.99 price. She said that she could give us a 20% discount off the $119.99 price for the inconvenience, but that was it.

The store was already giving a 20% discount on sale items - she wasn't doing anything extra for anyone's inconvenience! She admitted that she took off the clearance sticker from the box. She also immediately asked personnel to check the other boxes on display to make sure none others had a clearance sticker. All the women at the register - about 5 - had hidden their name tags by either turning them or placing papers in front of the names. As a manager, her job is to assume the responsibility of errors made by her staff, and satisfy customers. It was very wrong of her to remove the clearance sticker prices from the boxes, and not assume the responsibility by honoring this JCPenney clearance sticker price. It was not one, but two separate boxes that were found with the clearance price tags, and who knows it any more boxes were found by staff to have the same clearance sticker.

The other customer, who was also denied the clearance price, stated that she was also going to file a complaint being that this was not the first time that she had the same experience at this specific store with mis-marked items. Due to the aggravating experience, we left the store along with all the other items that we had intended to purchase. It was a disturbing experience for us to deal with staff that is clearly untrained to deal with the public and who have no knowledge of the legalities of consumer pricing. We are filing a complaint with the JCPenney Corporate Office as well as with the Attorney General's office.

A friend of mine bought me two pairs of pants and two shirts at JC Penney in Petersburg, VA on Oct. 24, 2010. When I got home, I tried all the items on and the items were too small for me. I took them to JC Penney at Lynnhaven Mall in VA Beach were I live on Oct. 25, 2010. I exchanged the items. I gave them all four items in exchange for four identical items, same price and same brand, that fit me. When I checked out, I had to pay $23.09. I asked the woman why did I have to pay and she said I didn't get the 15% discount because I did not have the receipt for the merchandise.

When I got home, I noticed that she also charged me for one of the pair of pants and it was not scanned back into the system. So that's why I had to pay. I went back to the store a couple of hours later. I told the clerk that she charged me for one of the pants and she said that I only had one pair of pants. I said I had two pairs and she insisted that I only had one. So eventually, I called a security person to the register and they told me they would review the tape and give me a call. So they called me in, two days later, and said that I only had three items. I asked them if I could see the tape. I was told that I could not review the tape. So I just had to take the word of someone else, with no proof, just a word.

I just want to know what I can do to get some satisfaction because an item was paid for twice. I know I gave them four items back and I just feel like they are trying to cover up a mistake a clerk made and they just don't care about trying to help me resolve this. Any assistance, recommendations or help would be appreciated. Thank you.

I have shopped at JC Penney for years buying their St. John's Bay Petites. This fall I bought pants, sweaters and workout clothes. I was amazed that after only one or two times of wearing these clothes, they consistently ripped at the seams. JC Penney refunded me, but the quality is horrible and I will not shop there again.

I purchased eyeglasses on 02/24/2010 for $341.98. I picked them up on 03/06/2110 and bought a warranty for $25.00. I had eyes rechecked on Oct.21, 2010. The prescription changed due to laser correction on 09/28/2010 for dirty lens from cataracts. Therefore, the prescription changed. I went to Penney to change the prescription today, 10/22/2010. The warranty stated that if the prescription changed in 9 months from the date of warranty purchase, the glasses would be changed for 10%. However, Laura at the desk called her superior, who said that they had changed the warranty from 9 months to 6 months and wouldn't honor the warranty they gave me. I have the warranty with me and feel that that is fraudulent. They should have honored it because that is what they gave me. Thank you for your consideration.

I ordered a dining room set and the delivery people left a message on my machine and said they would deliver it tomorrow between 11am and 3pm. I am a new widow and work at a school, I cannot easily take time off.

I called the company back and they said if can't a neighbor come over to wait for the dining set to be delivered and I said no. The company should have given me more notice and coordinated it with me. I told them to send it back to the JC Penney store. I ordered a desk from JC Penney. When the box came, it was falling apart. The desk had scrapes and the finish was peeling off. I had to get it in the trunk of the car and take it back myself. I will never never get furniture from JC Penney.

I applied for credit in 1978 with JC Penny's and was denied. I owned my own home and had a steady income. I have no credit problems. JC Penny, every time I went and used another credit card, they urged me to apply for their credit card. I would repeat the scenario how I was denied credit.

Finally, I relented and got a credit card. They gave me $1000.00 credit and I called immediately and lowered it to $300.00. I called last Friday to increase it to $400.00 and was denied. I came unglued! I called and immediately canceled the credit card. Again, I own my home and have no credit problems. The second time I was denied credit with JC Penny's and the only time I was denied credit was with Penny's. I believe Penny's. I know that Penny's does not deny credit but they hire the people who do have something about women. I am looking into it.

Two weeks ago, I ordered a sterling silver ameth and diamond ring from J C Penney and now it's turning colors. My question is "Is J C Penney selling fake jewelry?" I really want my money back! The ring turned colors within two weeks. It's a fake!

We purchased a Cal King mattress and box spring from store. It was delivered on Saturday the 9th of October. I called this afternoon to inform them that we were not satisfied with the mattress after sleeping on it for 4 days. It's very uncomfortable and is starting to sag around my middle back area and rear end. I am not a big person and I can't understand why this would happen after 4 days of using it.

I called their customer service and they said they don't accept returns or exchanges on mattresses. So they left me no choice except to make this complaint and I hope your company will please look into this. If you can't help me, at least warn the next consumer who spends a lot of their hard earned money to get a comfortable night's sleep and end up with a lousy mattress instead. $1677.41 is the consequence.

JoAnn

I purchased a pair of eyeglass in August 2010, which took approximately 3 weeks to receive. I had to return them because the lenses did not darken in the sunlight. They were returned 3 weeks ago, and I am still waiting for them to be returned to the store in East Brunswick, NJ.

I find it very distressing in this economy that JC Penney is raising minimum payments and reducing credit limits to basically nothing.I am a disabled person and have to pay high interest rates to afford basics and pay small minimum payments. Paying this high interest rate only benefits the Bank and JC Penney. Not me. I have always paid them, people with good credit will not pay this interest rate cutting off your bottom line. My parents won't even use a credit card because interest begins accruing on date of purchase instead of due date. So, no profit from those customers! We should work together in this economy or go down together. I will not be using my JC Penney card again unless I have no choice. Luxury items are out!

I had called and scheduled a hair appointment for Saturday, October 2, 2010 with Heather ** at 8:00 am. I received a phone call from JC Penny on Friday afternoon reminding me of my scheduled appointment. I arrived at JC Penny at 7:45 am, Saturday morning and signed in. At 8:00, Heather called and said she would be 10-15 minutes late. I told the receptionist I was in a hurry as I had other plans I had to fulfill, but I would wait 15 minutes. After 15 minutes, the salon receptionist called Heather. Heather said she would not be in for another 20 minutes.

I asked if there was anyone who could just cut the back neck line (no haircut, just neck line). So she asked Chastity ** if she could and she agreed. Chastity cut only the neck line (a matter of 5 minutes at the most) and when I went to check out, the receptionist said there was a charge of $22! I explained that all Chastity did was cut the neckline, not a complete hair cut. I had waited for almost 30 minutes for Heather and then a charge of $22 for a neckline cut? She finally agreed to call it "maintenance" and charged $10.

Needless to say, I was disappointed in JC Penny Styling Salon. I have used Heather several times for haircuts and was satisfied. I have shopped at JC Penny Store for years. I know JC Penny has customer satisfaction as a top priority. I felt this incident needed to be called to your attention. Most businesses train employees that the customer comes first. I hope JC Penny will keep the high standards that has always been enforced and incidents such as mine will not become standard.

I went to your store in Portage Michigan and made a purchase. The sales tickets said take a survey to get 15% off. I have been trying for over an hour so **** with it; it takes me to kaboodle to kohl's to umpteen sites except where to take your so-called survey. I would rate that on a scale of 1-10 a -1. It sticks if you can't put a site on for people to use without going here, going there, get an Ipod, win $1000 which is all probably 101% lies. Don't aggravate us with *** come-on's of surveys if you really want us to have the 15% off, give us a ticket at the register!

I got a magazine on winter coats. My husband called 2 days after the magazine arrived at my house. They told him it was out of stock. They won't being get anymore. This is not the first time this happened. I'm sick of getting my hopes up. Just to be disappointed.

I have been a valued customer at J.C. Penny for many years. I rarely visit this particular J.C. Penny because it's not near my home but every time I do decide to shop there, I am treated as if I am under surveillance. I feel so upset when I leave because as soon as I walk in the door, they always greet me at the entrance. And if I decide to go on the second floor to housewares, I am greeted at the top of the stairs. I have been treated rudely by the manager, Sandra, several times and I believe that she is the reason why the rest of the staff treat me like that as well. I can't understand why I am treated this way and would like someone to check into this so I can have a peace of mind.

I don't know about other JC Penneys, but the one I work at, has been awarded many times and has many trophies for being number one in customer service. Not all JC Penneys are bad, so all the people that say they won't ever go back should give other JC Penneys a chance. I love my job as a sales associate and everybody I work with is courteous and pleasant with the customers.

I have had a Penney's charge card for over 15 years and shop several times per month at Penney's stores. I recently received a letter from your card service provider that due to my credit report, my credit was being dropped from $2500 to $100. I called them because this report had nothing to do with my Penney's credit. You could count on your fingers how many times I have been late with a payment. And several of those times were because the credit company just decided to change my due date. I can't believe after this many years your company would do this. I am furious and have decided that I will take my business elsewhere since you don't seem to want it. I have cancelled my card.

I received 5 items as gifts from my loved one, but they did not fit so I decided to return the items back but I couldn't find the receipt, so I called the closest JCPenney near my house and talked to a manager and he told me that I would be able to return the items without an receipt. So when I got to the JCPenny Store, the person at the register took my items to complete my return and I was told I would get a gift card back because I didn't have a receipt. So I told her that was fine, so all the items came out to be around $281.

So the lady had to call an manager to get an approval. But the manager said that I needed to find the receipts or the tell him what day the items where purchase so I said fine, so that's what I did. I called some of my family members that I received the gifts from and asked them what day they purchase the items for the manager would be able to pull up the purchase from the register the items was purchased. The next day, I found the gift receipt for three of the item, so I took those items back so I was able to get an gift card back for those items but I couldn't find the receipts for the other two items. I had but my mom told me that she had purchase those items on 8/7/10, so I called back to JCpenny and talk to the same manager and

he told me just come to and return the items and I said, okay. So when I get there, I told the lady at the register that I just talked to the manager over the telephone and I was told I would be able to return my items. So for these two items it rang out to be $162, so she called a supervisor to come to the register and the supervisor told me that I would need a receipt. So I got mad I told her that I just got off the telephone with the manager and he told me it was okay to bring the items without an receipt and she just told there was nothing she could, so I told her what should I do with these item that don't fit me and she told me give it to the goodwill because she couldn't help me. I was so upset. I just started to cry because she was so rude, how can I just give these items away to the goodwill.

All I wanted was the same item back in my size or if I coundn't find the same items get something that did fit. This experience really hurt because I love shopping at JCPenny Store. I always shop online. Half my furniture was purchased at an JCPenny Store, maybe it was my fault because I lost the gift receipt but I shouldn't have been treated that way.

I complained on 8-26 about a defective recliner. There was a problem when the warranty was effective, same problem after the warranty expired and Penney refused any further service. Well today, 8-28, I received a call from our saleslady and Penney has agreed to replace the recliner. I cannot believe our good luck. I will definitely continue shopping at Penney and I am very grateful to our saleslady, she really went to bat for us. Please take my posting off the website as the problem has been corrected. I am so pleased with our saleslady.

I had purchased a coffee table and end table in the clearance section at J.C. Penney in Monroeville, Pa. They gave me the clearance price of $159.99 along with 25% off, to make the sale.They were incredibly courteous and efficient. I decided to look for a second end table, so I checked with another store in Century 111 mall in West Mifflin, Pa. I went there with my husband and the clerk (Ken **) showed us the table that was displayed in a small section of the store which appeared to me to be the clearance section of the store. His price was $219.00 plus $30.00 for the delivery to the store. I wanted to know why I had to pay $60.00 more, plus a delivery charge for an end table that was already there that we would take home in our truck, just as we did with the other furniture!

So I called another store who said the tables were discontinued (Ken said they were not discontinued). So I called yet another store, Ross Park Mall in the North Hills. I spoke to a gentleman named A.J. He checked to see if they had the same end table and they did! His clearance price was $239.00. So I told him all I went through and why is everyone's price so different. All I want is another end table for the same price minus the 25%. Immediately he said, "You can have it for that price." That's all I wanted! So I wasted all that time going to Century 111 mall two times. Ken said that it was not a discontinued item. The other three stores said it was.

I am now satisfied with the swift customer service I received at Monroeville, Robinson twp. and Ross Park Mall. Century 111 didn't get the memo on customer service!

I made a payment over the phone. Then some days later, another debit showed up on my account for the same amount, and it's done by JC Penney. It stated that I made the payment online through the Web. This was done without my permission. They just took it because I was late. I want something done about it. It left me with less money for other bills and may cause late fees, etc.

In February 2009, we purchased 2 leather recliners, sofa and ottoman from the store in Indiana to be delivered in March to our new home in Florida. In February 2010, we noticed the arm of one recliner pulling away from the body. A tech was sent and repaired the arm by sewing the arm back to the body. He admitted that it probably would not fix the problem.

August 2010, the same recliner and the same problem. But this time JC Penney refuses any repairs or replacement. Even though the original problem occurred during the warranty period. I have talked to the Atlanta warehouse, our saleswoman in Indiana and to no avail. Our saleswoman told me they no longer carry these items.

I have been a JC Penney customer for 40 years and am furious at the lack of customer service. Since we moved to our home in Florida we have spent +$7000.00 at JC penney with drapes, lamps, etc. That will never happen again. I will never spend another dime at JC Penney.

On Friday, August 20, 2010, I went into Penney's to purchase a men's bracelet. I went to one counter and a woman leaning against her cash register in the jewelry department directed me to go to another woman in the jewelry department; the other 2 were working with customers. I just wanted to be pointed in the right direction, I was in a hurry. So I went to the other woman, who totally ignored me; I asked her can you please help me, again she ignored me. I went to another counter to ask another woman in the jewelry department if she could help me, she too ignored me. I was ****** by this time. They didn't even acknowledge me.

Then another woman came out from behind another cupboard, she said I'll be with you in a moment, she went behind some door behind the j department and didn't return. I finally left. I had to make a purchase and I had money to spend! I went to Kay Jewelers instead. I was waited on right away, made my purchase and was out of there in 10 minutes. I made sure to go back by the jewelry counter at Penney's and I held up my bag and made the comment, "Kay's wanted to make money today! I" will never return to Penney's for anything again. The jewelry department **! I'm glad the economy is so great for Penney's, obviously they don't need to make money. And I will be sure to tell everyone my experience there! I hope they go belly-up! They deserve it. I will be contacting the local store as well.

I was looking at some women's shoes to purchase and he was offering other customers a 15% coupon. He didn't offer me one. He looked at me and kept going. I didn't appreciate it at all. But I did have my coupon for 15% that I had gotten off the web site from a previous purchase.

There was no physical damage that resulted but I'm not a white person. It doesn't matter what my nationality is, but I did purchase 2 pairs of shoes.

After being mistreated at catalog pickup, and watching the lady swipe my card for the second time (something they said they would not do), we became concerned that we were being charged more than once for the single item. This was made more worrisome by the receipts we have that show at least two different purchases for the same item.

After calling the store upon arriving back home, I was told that I could get a computer printout showing all the charges to my card, and was told to try to get it soon as it would be easier to find my particular card/charges. When I tried to speak to the "assistant manager," he not only belittled me and my request--but he had me on a "party line" where he had untold numbers of people listening in to our conversation without my knowledge. I said nothing I regret; however, this show of lack of respect and unprofessionalism led me to write the company and ask for the printout to be mailed to my home. This request was ignored until I called to check on whether or not it was received, after a couple of weeks. I was then put off by emails from the same office who had put me on the party line without my knowledge, and I attempted to bypass this "local" response due to this by writing to corporate offices.

After many attempts to speak with someone in charge at the corporate office, I felt that I had no choice but to complain to the Better Business Bureau. They contacted J.C. Penney, and got a response saying that my card was only charged one time. But when I asked for the printout that showed this, I was ignored. I have since sent follow-up emails and phone calls to the BBB office and have not seen any evidence that anything is being done on my complaint.

I am 40 years old. I have experience with companies that have charged us after the fact, twice, etc. and have had to work to clear up the problem after the mistake was made. This time, unsure a mistake was made, I attempted to gather the proof I would need in case my account was/is/will be charged more than one time for the same item. J.C. Penney has not only blocked me from what I was initially told to be a simple request--but they insist on not treating me with any respect or courtesy. And now, with the BBB not responding, I am searching out for different arenas to be heard and hopefully get someone's attention at J.C. Penney's who will do the right thing and send me the proof in writing I've been requesting since April 2010.

This letter is way overdue, but I have to file this complaint nonetheless. Near the time of the incident, I left the country to attend my grandmother's funeral and I did not have the strength to deal with it until now.

On October 22, 2009, I received an optical exam from Dr. Marshall R. ** (O.D. APC, **), which I paid with my Chase Visa card that was charged to J.C. Penny. I was not able to use the prescription because it had me seeing double and the contact type prescribed, which was not the type I requested, was too large for my eyes.

I repeatedly called the optical department about this and was finally told that a new prescription was waiting for me. I picked up the new prescription and went to Costco to get it filled. It was still a higher prescription than I ended up getting elsewhere, but I was going to have it filled because I needed new contacts. It was there at Costco that I realized that it was not for the type of contact lenses that I had specifically requested (Focus Dailies) because the other type (Accuve One Day Moist lenses) that were prescribed were too big for my eyes. It seems as though there is a reason that the doctor only wants to prescribe Accuve.

I had no option but to go to a different optical office, and certainly not one through J.C. Penny, to get a prescription that I could actually use so that I could see.

I cannot believe that J.C. Penney lets him get away with this type of conduct. I disputed the credit card charge, which states on the credit card receipt very clearly "J.C. Penney," yet initially someone at J.C. Penney tried to say that it was not charged to J.C. Penny. Really? Wow. But then someone wised up and realized that, yes, indeed, it was charged to J.C. Penny and they continued to dispute it, stating that I received the exam because they had a copy of the prescription.

I never once denied that I had an examof course I had an exam! This is the whole problem to begin with. If I hadn't had the exam, I wouldn't be writing about it now. The problem was that it was a prescription that I cannot use and I was never able to get one that I could because the doctor never called me back.

I continued to fight with my credit card company, Chase, and they eventually reversed the charge, but shame on J.C. Penney for making the credit card company pay for their optical department's mistake. J.C. Penny owes Chase Manhattan $94.00, which was the cost of the exam for which I did not receive a useable prescription.

I opened the accidental/death policy through JC Penney in 1994. I have had it for 16 years and fortunately, have never had to use it. I have had a loss of income and needed to cancel the policy. They try really hard to get you to keep it or purchase some other policy. They do not give any refund. She told me it's just like car insurance. I remember when they called to have me buy the policy, they describe it to you like a life insurance policy. This is just a scam. I wish I would have known this as I would not have purchased the policy.

My spouse purchased a diamond ring on March 29, 2010 that is valued at over $10,000. My spouse was so happy to get this ring for our 24th anniversary due to him leaving for Afghanistan, and this is my first ring. I had the ring for three days when I realized a crack in the diamond. I took the ring back to the store and the clerk that were there at the time told me that since he wanted it for my anniversary, wear it on my vacation with my spouse before he leave to go to Afghanistan.

After we returned, I took the ring back to JC Penney and the clerk did the paper work to replace the diamond. I left the store feeling that it would be fixed. Approximately, three weeks or longer, I went by to pick up the ring. I realized at the counter that the same crack is in the diamond in which they are telling me that this is carbon inside the diamond, and also it now has a dent in the gold on the side that he is supposed to fix. So now the manager Patricia ** and another manager stated to me that they will do a buy-out and that it would take two weeks.

I waited after two weeks no one called so I called and talked with Patricia and she told me to pick up the ring (bad customer service). I told her that I want all the monies that my spouse invested back on the credit card. That he should not be worried while he is over in Afghanistan. Today, I went to talk to Patricia and she stated that the ring was looking great. I look at the ring and the crack is still there and where the jeweler bend the gold is still visible. My spouse is paying monthly payment going on 5 months on a ring I do not have. Mentally, this is draining me, because I really do not want to tell him what's really going on. Every time he asks me if I really like the ring, I lie to him not wanting to tell him the truth because he do not need any other added on worries.

I have not charged on my JC penney account since Feb 08, balance was 187.00 and never missed a payment or received a late charge. I place a catalog order August 09 that I didn't pick up but was charged a 9.99 fee through Stonebridge without my permission. Now my balance is 331.00 and will probably increase, they said there is nothing I can do but it is cancelled now.

This is not good enough, you sent something to an address I lived at over 2 years ago. This is not right, if nothing is done we must start a class action suit. They have added these fees to 5 other of my co-workers.

I bought a vacuum cleaner from the JC Penny at Queens Center Mall. Two prices were posted for the vacuum but the customer service section associate seemed at a complete loss as to how to proceed. I know that in this case the lower price is legally what should be charged. After being perplexed, she called someone else who told her the same. I checked the box after purchasing to see if all pieces were included, and it seemed that they were. The next day, when I removed all items from the box to assemble it, I noticed that two small screws were missing. Although I'm annoyed, I figured that a simple phone call to the manufacturer will resolve the issue.

What I didn't plan on was finding that the vacuum has been used. The filter is dirty and there's approximately 1/2 cup of vacuum dirt in the dust bin! In this day and age of bed bugs and fleas, I can't believe that either the store would use it and rebox it, or accept a return without seeing if the item has been used. This is disgusting, unsanitary, and lazy!

I was given 2 gifts that did not fit. I returned them for a different size at the same store. I took them home and those two shirts did not fit. I returned them to the same store with the receipt and they would not give me a refund in money; they gave me a refund gift card. I did not find anything in the big and tall dept. the first two times there and did not want to waste my time trying again.

The manager argued with me and I finally said I am not leaving until I receive a refund of the money. She finally gave in and did so. In today's economy, I find it very unprofessional to first of all argue with the customer and second of all treat a valuable customer like I was treated. I have shopped at your other stores and catalog with no problems in the past. Actually I shop at Penney's about 95% of the time by catalog. You would think the manager would look it up in the computer and see what business a person has done and treat you like a human. I will not shop Penney's again and will pass on the info to others.

I made an in-store purchase at the JCPenney shoe department. The purchase was for $52.05. When I got home and checked my bank account online, I had been charged twice. I called the store immediately and talked to a manager. She told me that the register was not showing a double charge and therefore, she could not help me and I needed to talk to another manager the next day.

I left my info and she gave me the woman's name, promising a prompt call in the morning. I never heard from the woman and called the store back. Immediately upon mentioning the name I had been given, I was told that the woman was on vacation for the entire week. I was put through to another manager and it went to voicemail. I left a message and waited several more hours with no return call. Finally, I called the online customer service number. This operator tried to call the store several times and got no answers. Their own customer service could not get a response. She then gave me the corporate number and I called them.

The corporate told me that they would have a manager call me. He did call, but literally told me the same thing as the night before. However, now I was told that the problem was with my bank and I would have to take it up with them. Why is it the bank's fault that you charged my twice? I find this company to be unorganized and seriously lacking in their customer service. They have no idea what they're doing and simply move customers from one person to the next with no help in sight. I will never patronize this store again.

I was at JC Penny's drapery department and picked out well over $1000 in new curtains for my girlfriends and I remodeling of our house. Proceeded to the cash register to pay for them with wallet in hand. When I was asked by the sales clerk, "would you like to sign up for a jc penny's credit card, it will save you 10% and it will only take a second." I said okay, after all it would save me over $100, what do I have to lose. Big mistake.

After filing out all the paperwork, checking my drivers license twice, and waiting 20 minutes, I was told that I couldn't be verified over the phone and that I would have to wait for my card to arrive in the mail, only then would I be able to use the 10% discount. Frustrated, we left, and hoped to get the card in a day or two so we could come back and get our drapes. After waiting a week, I finally received a letter from them stating that "my identity could not be confirmed" and I was denied. What? I have above average credit score, been living at the same address for over a decade and gave them my SSN and drivers license (twice), yet they couldn't confirm me, nor would they tell me why.

So, I then tried to call, which was an effort in futility, as they gave me no number on the letter, and I was transferred from dept. to dept. and I eventually hung up on them.

In addition, they need to re-work the valance. This has been going on for weeks with assurances that someone will contact us to schedule a date...NOTHING. I have a multi-hundred dollar blind with broken slats...an unattractive valance...

My grandmother purchased a Serta box springs & pillow top mattress in July 2009 as a gift. It came with a 10 year warranty only if I bought the $80 mattress cover which I did. After only 6 months the boards on the box springs broke & the mattress started sinking in the middle. I contacted J C Penney & faxed in the information they requested. After 3 weeks of no response I called and I was treated rudely & had to ask for a supervisor. I was told she wouldn't be able to do anything to help me either, but she did say she would get back to me in 3 days. I finally got a call from Penney's corporate office saying Serta cancelled my repair request & telling me to come in & pick out a new mattress.

Right when I get in the parking lot, I get a call from the salesman telling me it had been a mistake. I went in and talked to him and he says I have to first purchase a new set and when it is delivered and the defective one picked up, the price will be credited on the original credit card it was purchased on. I explained I am going through a divorce & I have no money to do this. He said, well you can open a charge card and I informed him I am not able to do that either due to the divorce.

My mother went up there with the paperwork and was told the same thing - that all companies that sell mattresses or furniture have the same policy although this is not written anywhere on the warranty. The original set purchased was discontinued and the one of equal "quality" now costs more. He said I would get a credit of $459.00 (this is minus the taxes & delivery fees). So if I purchase the one of equal quality along with another delivery fee & taxes, it will cost $700.00! What kind of warranty is this? He said the way it works is they deliver the new mattress & pick up the defective one and the $459.00 will be credited back to the card used on the original purchase which is my grandmother's card. He said if that card no longer exists, they will refund the money in 3 months! They are making me jump through hoops - it's ridiculous and I don't have any money to make this kind of purchase and I shouldn't have to. On the paperwork JC Penney sent me it says, "Upon approval of your claim, you can expect bedding of equal or better quality." It says nothing about my having to buy it.

On February 28th, I purchased a mattress from Queens Center at Elmhurst, New York. The mattress was delivered to my home on March 15th. Within a couple of days, I started noticing bite marks on my arms and legs and had an uncontrollable itch. I didn't understand what was happening. I went to Methodist Hospital in Brooklyn, New York and the physician told me that the marks on my skin were bug bites.

I've lived in my apartment for 35 years and never had an insect problem. I decided to hire an exterminator to find out the problem and was told that the JC Penney mattress was infested with bed bugs and eggs. My world has been turned upside down. I was advised to pack all of my possessions in garbage bags and evacuate immediately. My family had to move to a hotel for several days so the exterminator can clean out my apartment.

I've called JC Penney customer service multiple times and received bad attitudes and no help. I was told by your customer service representative that there were 3 other cases with bed bug infested mattresses. I was told by customer service that I will indeed receive a full refund and the mattress will be picked up immediately. When I called to confirm the mattress pickup, I was then told that I won't be receiving a full refund and that I would receive a new mattress instead. I've left several messages with the customer service manager, John, and received no call backs.

I'm afraid that this situation will reoccur and I can't afford another mishap with another mattress. I've spent so much money on 2 separate exterminators, hotel bills, laundry services for everything my family owns. I had to throw away a lot of possessions. I'm deeply traumatized and just want a refund and forget about this ordeal.

On February 2010, I purchased a mattress and box spring from JC Penney and received it March 15, 2010. Due to a snowstorm and excuses. In a matter of day, I started to get bites on my arm and legs and didn't know why. I went to the hospital and they told me it looks like bedbugs. I had two exterminators come to my house to check the mattress and I was told the mattress was already infected and was used. I had to stay at a hotel until he finished exterminating the house. I had to pack up all my belongings everything I own in plastic bags. this has been a nightmare. I've called JC Penney several times at this number, they told me they will pick it up and had several cases of bedbugs in their mattress. I searched online and the same thing.

All I want is my money back and those mattresses out as soon as possible. They are being rude and not trying to help me. I think they are wrong because I purchased the mattress from them and I keep going over this incident. I can't sleep. There are several mattress in my house and that mattress was the only one that got infected. I have pictures of the marks and the bags of the nightmare I call as an apartment. I just want my money back. Please if you can help me.

I joined J C Penney saving solutions and they offer quarterly rebates on food receipts. If you purchase $25 or more on food within the calender quarter, you send in the relevant receipt and get $25 check. So I sent a January - March slip in with my receipt dated between January and March, within the week I received a $25 check...all well and good. Then between April - June I sent in another receipt appropriately dated and waited. Nothing came, so I emailed them and was told my receipt was invalid, because they had already mailed me a check, so I called them and was told I shouldn't have received the first check, because the check they mailed me was dated 9 April. So that covered the April - June period.

I believe if the receipt was dated Jan - March irrelevant of when I mailed it, that it should cover that period. Who controls the post--first class takes a week.They just wanted to get out of paying me the second check. $10 a month membership. A total waste of money. There is nothing in the small print that says you have to send the receipt in early, because if they receive the check within the next period, you lose the period it was officially sent for. They need stopping from doing this, this is bad business ethics. Beware!

We bought a patio set "Oasis" with a glass dining table top and glass bistro table top from JC Penney a month ago. Yesterday, my wife was sitting in the house and heard a very loud crash. She ran to the deck to find the glass on our brand-new table had shattered in a million tiny pieces spontaneously. Our grandchildren, 5 and 7, were here at the time; and two hours later, we would have been eating on that table. Such a collapse would have destroyed everything on the table and would have caused harm to everyone, 7 of us, at the table.

We have read reports of other tables doing the same thing. This is quite scary. We immediately called the corporate office of Penney in TX and talked to the person who handles these things, and she said it was the first report she had gotten on this table. We asked for the manufacturer of the table, so we could contact them. She said it is done internationally and she couldn't contact a manufacturer, because they don't have that information.

The store has offered to exchange the table for a new one. No way. Why would we get another that could do the same thing. We are also concerned that the glass on the bistro table will do the same thing.

JC Penny Optical Department Del Amo Mall, Torrance, CA 90501. I saw a special at JC Penny pertaining to glasses. I contemplated several weeks before going in and making an appointment. On the day of my appointment, Saturday, I met with the optician and they performed the eye tests. With prescription in hand, I went to pick my frames, met the technician out front and immediately knew he was more of a salesman than anything else. He offered me sunglasses as part of the special more than once and constantly tried to direct me to the cheaper set of glasses that had frames as big as a clown's. I tried to inform him more than once what I was looking for and eventually thought we had come to an understanding.

I explained my concerns about having a small focal area in a progressive lens and he insured me the frames I picked there wouldn't be any problem with the lens. He then started trying to push the transition lens and insisted he put it in the computer and then we can work on what we want and don't want. The price is over $800 for the first and only one set of glasses. We finally got the price to an area that was comfortable and he then suggested we pay extra to get them back like in three days. So I agreed since I had a trip planned the following week. On the fifth day, I called the department and found my glasses had arrived at the store and they had just come in. It was 4:00PM, Friday. I informed the person on the phone that I would be right in to pick them up.

The moment I put the glasses on, I knew they were not anything I could wear. The focal point was tiny and at the bottom of the frame, the left eye was clear and the right eye was unclear. I was so disappointed and so regretful that I had put my trust in Penny's optical department. I explained to the sales agent that these were not going to work for me and I agreed to try them for a while and see if it was me or the glasses. This is my eighth pair of glasses and after dinner that evening leaving the parking lot, with it being dark, I pulled up to exit the parking lot and enter the main street and thought "wow, lots of traffic". Then I realized that for every light I was seeing, there was also a reflection of that light in the upper quadrant of my new glasses. I moved them to the top of my head away from my eyes and saw that the lights from the cars were reflecting again in my glasses making it look like there was more lights than actually was.

I decided to return to JC Penny the next day and have them look at the glasses. After explaining everything to the sales manager and believe me, he thinks he knows it all, he had the doctor check the prescription again and it was fine. So the conversation turned to trying to make me think that I had nothing better to do, but go to JC Penny's on Saturday and complain about nothing. He tried to explain that I need to adjust my head to view through the glasses and that even after checking my existing glasses, informed me that I had a special lens and progressive in my old glasses which I could use and see from much better than my new ones. To make a longer story shorter, I eventually came to the point of knowing that he had no intentions of trying to resolve anything and that his goal was to sell glasses be ** if you can see out of them or not, and I told him to just give my glasses back and I would be through with JC Penny's.

My comment to him prior to leaving was "here we are today and I am talking and you aren't listening". This is the same problem we had last Saturday and I should have walked out of here then, but I didn't and so that is my fault. JC Penny is the worst for eyeglasses, the reason I hesitated so long to go in and give them a try was because of several stories I had heard from friends and relatives just like this and sure enough, here it was happening to me. I now have a pair of $274 glasses that is in a draw one day after I picked them up, they are useless. Take my advice and go someplace else for glasses, pay a few dollars more and get something you can use and stay away from JC Penny's Optical Department in Del Amo Mall. The manager, he is so full of himself and knows what is best for you and you will never make him see any difference. I paid $274 for glasses that can't be used.

My wife and I purchased our glasses at JCP because we were about to move out of state, and they said the warranty would apply at all stores. We ordered them in June from Greensburg, PA, mine came in around July 4, hers came in August 1. They were advertised special of $99, but hers cost $370 and mine $300.

She told them when we picked them up, they weren't right. But they said to give a few weeks, so we did. In the meantime, we moved to Florida. We both had to pay the new JCP store doctor to "recheck" our eyes because it had been almost 5 months since the last exam. Both of us had our glasses remade, and neither was right. My wife returned the glasses 4 times and she told them they still weren't right. They told her to go somewhere else, it was her eyes. We went and had 2 eye doctors check the glasses, and they were both wrong. Mine had center of vision off, and hers had the right eye script in the left, and the right was made way off of the script and center of vision was wrong.

We tried to get our money back to get glasses elsewhere, but they tell us they can't do that. The Altamonte store said they can only give us back $56 because that was their work, we had to go back to Greensburg to get the rest of the $300+ per pair. She called their help line 1-800-help111, and got nothing. They have to remake them with a co-pay because it has been so long since they were originally ordered, and won't give back the money.

My wife asked how many times they need to make it right, and they had no answer. She also asked why we should have to pay a co-pay for them since they have never been right? Each time they have been remade, she has been a without glasses a month or more. In the last 10 months, she has had glasses in hand only 5 months, and they have been useless to her. She can't drive without these, so forget work, or being able to go anywhere.

The first time we took them back, they reflective coating was peeling and flaking like crazy! They told her the Florida weather was hard on glasses. Must be, since they started flaking 2 days after she arrived down here, and they were 2 weeks old!

I used to work retail. If I had told a customer what she was told, I would have been fired, the customer would have got their money back, and would have been given a $100 gift certificate. We would just settle for our money back for defective glasses. By the way, these were single vision lenses.

I purchased a sofa, loveseat and chair February 15, 2010 and was told delivery was in 6-8 weeks. Today I called to inquire about delivery and was told estimated delivery was June 26. I went into the store to find the collection now on sale for $111 less than my purchase price, I asked for a price adjustment, a manager, an explanation or a similar furniture set and was told by the sales associate, I was "**-out". She then gave me a business card for a manager and told me call tomorrow. She also gave me the manufacturer, Caye Furniture's number and suggested I call them.

I have been trying to make an appointment for someone to come out from the curtain and drape department. I have had appointments set up for someone to come out and measure and show some sheer designs and ideas. At every appointment JC Penney has canceled the day of an hour or less before the appointment. They have not called me to see if I even want another appointment. When I wasn't the one to cancel either of these, I shop at JC Penney's frequently on a twice a week bases at least and I am very disappointed in JC Penney. Such a let down.

I ordered a set of window shades on 2/21/10. After 10 days, I called store to see if order arrived. I spoke with employee "Dennis" who stated the order was in. My husband left immediately to pick up the order. I was told by Dennis upon arrival that he made a mistake and shades were not in. He advised cancelling order and re-ordering shades, as they must have been sent to another store. I agreed and was told this order would arrive by 3/10. On 3/10, I called Penny's, and spoke with "Joy" who stated, again the shades had not arrived and advised that I cancel order and re-order for the third time. I declined.

I used a $10.00 gift card on this order and was not even given the gift card back. Penny's is much unorganized in their catalog/online dept. I will not ever use this store for ordering again.

I have bought the same pair of eyeglasses from them twice in the last three years. The first time, I paid $309. Last time I paid $255. I have also had lenses replaced three times during this time period as well, twice under warranty (approximately $22 per lens) and once, I paid full price ($110). The lenses keep breaking where the screws go through. The first time, I argued for over a month about my warranty but they kept saying they could only replace them if I drop off the glasses, which is not possible. I need them to see.

Finally, I called the I think the main office, then my glasses were swapped out with a new pair. One month later, my lens broke again and no longer covered. I paid full price for that lens. About a year and a half now, my lens is broken. They told me it would cost more for new lenses, then a new pair of glasses so I ordered and paid for another pair. A few days later, I got a call that my frame/color is no longer available. Finally, I agreed to another color option. Two and a half months and both lenses are broken. I paid the under warranty cost to replace them. The second time I wore them, my wife noticed that they are broken already.

I do not understand this. I am not abusive to them and keep paying for. I am told getting Polycarbonate lenses, which are supposed to be much tougher, I use safety glasses at work and they are Poly Carbonate but do not break like this. I have not gone back this time, having decided to buy a different frame from a different store. I feel I can no longer trust this store or their lab to provide me with the quality product I feel I am paying for. One more note, after the first time when the glasses were swapped out and broke again, I tried to point out the lens appeared much thinner than the other one but they did not seem to agree with me on this. I don't feel I have any recourse at this point because I continue to buy glasses from them, but I like the frame.

I am not complaining about the store, just the product. I have been buying thigh high hosiery for several years. When I first bought them, they stayed up without any problems. Then, it got to the point where if I bought three pairs, maybe one pair would stay up. Now, I have bought three pairs and none of them stay up. And they stretch to a point where they aren't even feasible. I really like thigh highs and I expect them to stay up when they advertise on the package that they do. I buy the short suntan. They stretch to the point where they could fit a woman 5'9". What's happening?

My complaint is about the fact that over the last 5-6 months, one car title was sent and not delivered to my address, two paychecks have been sent and have not been delivered to my address, one bill from JC Penney's was never received, four greeting cards were sent and never received. Where is our mail?

I made an appointment on 2-13-10 to see the eye doctor. I ordered two pairs of glasses. I paid for them in full. I also paid for one pair to be expedited. I really needed them back quickly. Well I received the prescription sun glasses which I'm not in a hurry to get. I really need my regular glasses that I need for my work. I feel I'm getting the run around and not the right answers. Seems it's not important to them. I am not happy at all with the service and I will not refer anyone. At this point I want my money back and I will go somewhere else. I never had a problem with other optical center. Very poor service. He never called me when I'm told that he will call me to let me know when my glasses will be there.

I am looking for forums to speak out about retailers making insanely absurd credit decisions in the aftermath of the new credit laws, all in an effort to save face after years and years of extending credit to less than creditworthy individuals.

After being a loyal customer of JCP for almost 10 years and finding myself in the best financial position of my adult life, I got a ridiculous letter in the mail today stating that with the use of their credit scoring system that predicts your ability to meet future debt obligations, they are lowering my credit score. My husband and I have the greatest joint income we have ever had. I cannot believe JCP thinks now, of all times, they have a computer that can reliably predict my ability/inability to pay my debt obligations, better than my 10 years as a loyal JCP customer. No more. As a family of 4, what I might have charged on my JCP card is a drop in the bucket compared to what we have spent in total at that establishment in the last 10 years. Honestly, I cannot even tell you what my credit limit is at this minute and that really isn't the issue. It is the principle of the matter, and for that and that alone, we will not be shopping in JCP. Macy's, here we come!

I have purchased three pairs of drapes from a local store. After taking the 84-inch length off bag, I measured my rods (purchased from Penney's) and used the 84 length plus the length of rings on rod. I installed the rods and put the pins in drapes and hung the new drapes (purchased from Penney's). My wife told me that they were not right. I remeasure the rods and then noticed that the panels on drapes were of different sizes.

This was awfully disturbing to me as I put wall anchors and had just painted the wall. One panel was 83 and one panel was 81. I purchased three sets of drapes and I checked all three pairs and found 81, 82, and 83 inch length. How can this be. There is no way they can sell these drapes in the package and say they are 84; this is very misleading. I have spent time to take out wall anchors, patch my sheet rock, re-prime the wall then repainted with paint. I still am waiting for paint to dry so I can finish my installation. I feel very mislead my these event that should have been a rewarding one to see a room finished as you had hope for. My feeling now about this experience is not too rewarding for me. This was my valentine gift to my wife but it won't be ready on valentine's day.

The store number is 1736 with transaction ** and sale amounting to $304.60. The name of drape is supreme. This was my second major purchase of drapes in the past five weeks and these drapes went up flawlessly. That's why we went back for the ones we had no trouble with. I think the package label needs to be re-adjusted so that other loyal customers don't fall in this trap.

I lost time redoing the patching, painting and re-installing.

I purchased a purse in November of 2009 at your J.C. Penny Store in Casa Grande, NM. I paid $50.00 plus tax for this purse (not a cheap purchase). The purse was one of your Cabin Creek (Genuine Leather) products. I was very disappointed when the leather on the purse started rubbing off. I am embarrassed to even carry it. This should not happen to a $50 purse. I do not have my receipt, nor do I have a J.C. Penney's in my area. The closest one to where I live is over 100 miles. I want to know what you can do.

I purchased a 1 CTW diamond ring from J.C. Penney in 2007. At that time, the service plan was just a two-year plan, not lifetime like it is now. I was told by the sales rep that at the end of that two years, I would be mailed paperwork to renew the service plan if I wanted to. Well, I never received the papers and when I called, was told that I had to renew in person within 30 days of the original expiration so nothing could be done. I was going off what the sales rep had told me and they will not honor it. Now, I have a $1,000 ring that cannot be serviced unless I pay out of pocket. I'm tired of companies not honoring what their sales rep tell people. Now, I have to pay out of pocket to get this ring serviced and re-rhodiumed (white gold).

I bought 2 bedroom suites in the beginning of November. It is now January 12 and it's still not been delivered. We expected to have furniture for the holidays and for family to sleep on and still nothing yet. Just broken promises every week.

On July 20, 2009, I purchased a 1 carat solitaire diamond along with a 5/8 carat diamond wrap from the J.C. Penny located in Visalia, CA. My mother upgraded her old ring towards the purchase of the solitaire and wrap. When we purchased these two items, the sales associate informed us that these two items would fit perfectly together and fit flush when these two items were sautered together. She also reassured us about our concerns of being able to add to the ring. She stated that the store has many bands that match the setting, however, she noted they were just sold out at the moment. In addition, she also talked us out of the original style solitaire because the band was too thick to fit with the wrap. We had to purchase two separate care plans with these two separate items; totaling $5,742.98. Since my mother upgraded her old ring, we had to pay $2,722.58. After paying, the receipt printed out stating that it would take two weeks to receive it back. The sales associate then told us that it never takes that long and that is the worst case scenario.

When receiving my ring back from being sized and sautered together, I automatically noticed that the item did not fit together properly and was not sautered properly. However, since the ring took much longer than the associate lead to believe, we picked it up the day before our wedding. I told the associate that I was very unhappy with it and also informed her I would be back. After the wedding, I came back in asking questions about my ring. When looking at the diamond outside of the store and out from their lighting, you notice a huge inclusion that was not noticeable in the store at the time of purchasing. When talking to the new associate, she informed me that my care package would cover them fixing the sauter at any time. I came to the store many times looking for a new band to add on however, J.C. Penny does not offer anything that matches the style of my ring, unlike the original sales associate told us.

After many trips in and many associates informing me that my ring was fixable through my care package, I finally came in and wanted to send my ring to be fixed. I was speaking with Frank (the Jewelry Department Manager) who informed me that there was a local store in Visalia who could fix the sautering, however, with the style of the solitaire that I purchased, no band or wrap would ever lay flat. I told him then I would like to return it for something that I would be happy with, and he informed me I would need to come in the next day to speak with the store manager, Steve P. Frank informed me that Steve would be in until five in the afternoon, and that his days off were Friday and Saturday, and that he would also be in on Sunday.

The following day, Thursday, I took time off work to come talk to Steve. Upon arriving, a sales associate informed me that Steve was on vacation and also informed me that I could visit Ashoori & Co. in Visalia who could possible see if they could make my ring lay flush. I immediately headed to this company who informed me they could not fix the problem. I came back to the store to inform the sales associate on what they had told me (with a written note from Ashoori) and asking the associate to return my ring for an equivalent priced ring that I would be happy with. She informed me that she would need to talk to the store manager, Steve, and that she would call me.

On the following Sunday, she called informing me that Steve would only return the wrap, and not the solitaire which would not fit flush with anything that they offered. On the following Monday, I walked in with all my paperwork looking to talk to Steve to return the whole ring, to be replaced with another ring at the same cost. However, I talked to Frank again, and he went to talk to Steve, to see what he could do. He came back stating he would only return the wrap, not the solitaire. I told him that I was very unhappy and that they should make right of the situation. I also informed him that I'm not asking for my money back, that I'm asking for a ring that I would be happy with. He told me that I had the option to upgrade my solitaire to another solitaire that would have to be twice as much as I spent. I told him I felt that I should not have to upgrade, and he informed me that all he would do was return the wrap.

I'm very unhappy with the customer service and the way the department manager and store manager handled this situation. I'm now stuck with a wedding ring that I'm very unhappy with. I felt like the Steve just blew me off, and did not handle the situation. I also feel that the first associate was just looking to make a sale and not looking to please her customer. J.C. Penny has lost a customer.

In September 2008, I purchased a sofa and chair from this JC Penney store in West Covina. Within two months, the sofa began to show separation of the material near the cording of both on the back of the sofa. I called the company who sent out a person three weeks later. This person took pictures and stated the area near the cording was separated due to inadequate stitching. He would recommend repair.

Within the next 10 days, someone did call from JC Penney furniture department and stated that they would be replacing the sofa. This was December 2008. The replacement would be delivered in February 2009. When the new sofa was delivered, it was March, because the first had already been damaged. This sofa began to separate again in the same manner but also on one of the cushions. This sofa had only been in my home for 6 months.

When I called again to have it repaired, I was informed it was no longer covered, because I had purchased the sofa 1 year prior and was no longer under warranty. I explained that I only had this sofa for 6 months. They stated this was irrelevant, because the purchase had been made 1 year ago and no exceptions for the fact I only had this sofa for 6 months.

I was discharged from J.C. Penney which was okay. My father, which is a very concerned dad, went to the store to see why I was let go. Tony, the floor manager, explained to him why he fired me, which he shouldn't have under the privacy law, but that didn't bother me. My problem is when he told several employees in the store why he fired me, that my father was begging for my job back, and that I was never going to find another job. My right to privacy has been violated.

We purchased a 14-piece set of J C Penny Home Collection stainless steel cookware with a lifetime warranty. We purchased the set less than two years ago. Two of the pots have shown areas where; either the inside coating is coming off revealing copper(?)or rust is developing. We returned one pot last year and received a replacement. We now have another pot with the same problem. We wonder if JC Penny has had a recall.

i had a lady in front of me and she also tunred back to us n said that she shouldnt be talking so loudly to customers. this was not da 1st time that i saw that even some of my families that shop here also noticed that n they told me that such people shouldnt be working for jcpenny because they are spoiling the companies name. i feel she is the most rudest cashier a company can ever have.

Cut of my credit card. i am long term customer. i think what they did was wrong.

have retained attorney.

I applied for my 15% off next purchase on Sat. 12/12/09 on the public library computer. Unfortunately the print of the coupon did not go through (problem with the printer), and when I attempted to obtain the coupon today, I was denied, because it was denied because it stated that I had already completed the survey. That is true but the coupon was not printed. What do I do???

My concern is that consumers be aware of these enticing costly ads.

After a written quote was received, the prices are these- Penney retail price 2811 and Home Depot and Lowe retail price 883. After 60% off Penney sale price was 1124 and the two competitors had no sale so the price was still 883.

My concern is that the retail prices are so far increased by Penneys that even after huge sales, they don't compete but only entice people to buy because of the marketing tactics. Thanks for making this correction to the former prices. The concern remains.

I was interested in purchasing 5 window blinds for my home. I sae a flyer from JCPenney corporate offices distributed in my area advertising Bali blinds for 60% off. I got a quote from JCPenney in writing at the Spectrum store in south Tucson. I also went to the Home Depot and Lowes to get a quote on the exact merchandise- same company. same blind, same color, same sizes. Tax was not included in the quote.

The results were astoounding! Penney's price for one bllind AFter 60% off was 50dollars higher than the competition with NO sale. The total for all five blinds was 50% higher even after the 60% off! The total for all five windows was 1over 1200 dollars from Penney's AFTER the 60% off compared to the competitors 800$ with NO Sale!

Here are some of the details- one bl;ind was listed by Penney's as 576$ retail and for sale $220. The other stores regular retail price was 181$. In am very concerned that people even with the right to comparison shop, do not have the time or knowledge about these pricing techniques to be treated fairly. I believe the anti-fraud law states a company cannot deprive citizens of their "right of honest service".

After calling the corporate office and discussing it with Mr Blaine B., no reason is being given for the price gouging. Please let me know if there is some way to let comsumers know of these unfair practices. Your help is appreciated. I believe that in this time of bad economy, stores need to be cognizant of providing fair pricing and not to draw the crowds with unfair advertizing.

Had a 6:00 appt for 2 children-xmas pictures. The 3mo old was very happy and ready at 6:00. We arrived at 5:45 so noone would have to wait for us. I like being on time and Im considerate. We waited until 6:45 to be taken in. By then the baby had had it - wanted his bottle and go to sleep. At that point we couldn't get a decent picture of the 2 children together. It was awful. Then my daughter started crying also because she was so stressed out for an hour. Your people said that they can't keep to a schedule even for a 3mpo old. Our 5 year old waited and was good but a baby come on. I will never use you store again for much and have been a good contomer in the past.

in july 09 i received a statement from jc penney for 9.95 and because i had been there and purchased something in june but couldnt remember if i had used my credit card or not and had torn the bottom part of it i paid it on line, then in aug i got another statement for the same amount this time i checked it and realized that it was for (plano plus) something i never sign up to,

i called jc penney was told that they couldnt do anything about it until policy was cancelled and gave me the number to call, i called them to cancel policy and send me a copy of my signature or any papers that showed i had sign up to it, i was told that the policy couldnt be cancelled because the couldnt find me in their system under my name, address, ss# or anything else,

i then called jc penney back and told them this and was told it would be taken care of, in sept i got anoth e statement where charges were credited for aug but put back on for the month of sept, i called again was told not to worry that it would be taken care of i have been going thru this since august,

charges keep adding up and nothing is being resolved i have faxed them twice also but nothing i do or say is taking care of it and worried that my credit is being ruined. i have spent more than 10 hours on the phone with them trying to take care of this and have taken some time off work because i cant call during the day because i am at work from 7 am till 5 pm and some days even later

I went to buy a pair of table lamps 11/29/2009 during a 50 to 60% off sale. I thought I got a good deal (until I got home). I looked online at the sale flyer and noticed that the lamps I had just bought were $20. cheaper (each) online. The lamps were put on order because they were out of stock at the store. I called the store and was told that I needed to come in and I could get a price correction. When I got there, I was told that I had to wait until I picked up the lamps upon delivery before they could do it.

I went through phone calls from three different stores and got 3 different answers. One store said online prices vary from in store pricing, another store said I would have to go to the original place of purchase, that they could not credit my account. The place of purchase said 1st call that any store could fix things, since I didn't want to have to drive 20 miles to their "home furnishings" store.

The lamps are being sent for pickup at a store in San Antonio, Tx. for a friend. I wonder what kind of [lies] they would give if we tried to explain how a store in California over charged us. Basically it's just the insult that you can't go make a simple purchase from what you assume to be a legitimate store. And the fact that I've been ran around....

Re: JC Penney -Dearborn, Michigan - Custom Decorating Department. On August 31, 2009, I signed a sales agreement and a custom decorating service contract with a J.C. Penney sales representative. Also, I made a significant down payment for draperies to be made for my living and dining rooms. The draperies were delivered a few days ahead of schedule for which I am grateful.

However, a few days later, I realized that the draperies in the living room only do not have traverse rods. They must be opened and closed by pulling them at the top. Aren't traverse rods standard for draperies? Also, the tie backs for the living room draperies are too big. I called the custom decorating department to make arrangements for this situation to be remedied. I spoke to one representative whose name I believe is Patricia. She kept making promises but never did one thing to help.

Finally, I called the sales person whose name is Angelina L. She contacted me twice and said that the price for me to pay would be over fifty dollars. She said that she would get back with me, but she never did. That was weeks ago. Patricia called a few days ago to say that the situation would be remedied, but she gave me no date.

Today, is November 24, 2009. Why am I still dealing with this company three months later? The draperies are paid for. Please help!

Approximately 2 months ago I returned to JCPenney's to look for sheets. As soon as I entered the store, I noticed that the smell of mold was alot stronger. Again I walked to the shoe dept. hoping that smell wasn't as bad as the men's Dept. The shoe dept was now engulfed by the horrible toxic odor. I desperately needed a pair of shoes and asked a young lady to help me. I noticed that her nose was quite red, and she spoke with a very nasal congested tone. I asked her how long she had the sinus infection. She said about 3 months I asked her how long she had worked there, and she said 3 months

A few weeks ago, I went back to the store to see if there had been any changes. As far as I could smell it was the same. When I spoke to the night manager a month and a half ago, I told him that I thought they had a serious problem, that needed to be rectified asap He said he would advise the store manager of my suspicions. The store manager has emailed me and indicated that the work was in progress. He claimed to have a company evaluating the situation. About a week ago, I called and asked for the manager. Not available. Scott, the manager that night called the manager and said he would get right on it. He said they are having trouble getting the funds from corporate to rectify the problem. I told the manager the first night that I wouldn't report this to any agency or media if they did the proper thing, not only for their employees, but their customers as well. It's been over two months now. and someone needs to protect the employees who are breathing that very toxic mold. I'm on disability due to the fact my employer did nothing about it. It ruined my life.

Purchased 1 Fairfield 78x14 valance UPC 885308013583. This item is cotton so assumed it was washable. When home, read washing instructions before hanging. To my surprise, in fine print on back of pkg. it says 'DRY CLEAN ONLY". How rediculous to offer a cotton product that cannot be washed. This information should have been clearly marked on the front of the pkg. If seen, I wouldn't have purchased. Very deceptive to your JCPenney customers. Needless to say the item was returned and I'm not a happy camper.

A sales paper with certain hours for the sale, I went in to buy a pair of womens nike shoes, the sales associate said the ad was wrong that only the mens tennis shoes were on sale, this is a false ad. The associate quoted that the sale was not on womens that it was a mistake made in the ad and that i would have to get in touch with headquarters

I'll just post the conversation to you... and you can get the drift.

57 year old daughter (me) and blind 88 year old father (my dad) who is 6'6" tall walked into JC Penney's. My father, who has a blind cane, and I approach a clerk in the Men's Wear Department to buy a suite for my dad's grandson's wedding.

Me: "Can I get help to find a Tall suit for my dad?"

JC Penney: "Not here."

Me: "I thought you carried Talls?"

JC Penney: "Maybe in the tall department." flipping her hand in that direction.

Me: "What about suits? Are there suites over there?"

JC Penney: "No."

Me: "If we find the right sized waist here, can we order it online from you?"

After trying them on, I asked "what do you think?" to the store clerk.

JC Penney: "He needs a tall."

Me: I just stand and stare blankly.

JC Penney: "If you want those pants, you can go on the internet and find out if they carry it in tall. (meaning to do it myself)

A little irritated, I returned everything to the rack. I was then approached by a young man who asked if he could help me with anything. The original clerk we were working with called him away to help her with a transaction/another customer.

So we left.

So today, I'm headed to John's Suit Shop to find a suit for my dad. I hope to buy two and spend over $500... sorry JC Penney. But not really.

Can you help me/ i have only had the sofa a couple of years and there are no kids in the house to break this leg. I have had this problem for over six months with no solution and may have to purchase a new sofa because of a broken leg. I may have to purchase a new sofa and this one is only about 2 years old.

I purchased two pair diamond earrings and a necklace from the store paid cash and few days later the gold tarnished on the earrings because they were gold over silver i didnt know this and the sales lady never told me either. now they want replace the earrings. im stuck with them i think jcpenny should be responsible for their merchandise they advertise in the paper and tv. if not stop selling this crap.

The 31st of March 2009, I ordered from JCP an insulated drape (one panel)for my guest room.

On July 7, 2009, the drape was installed. The installer left the draped pulled open & asked me to let the folds folded as he left it for a couple of days so the pleats/folds stay nicely folded. I need to add that the drape folds/closes to the right of the window. After a couple of days I closed the drape & found that the two seams on it were very visible, that is, one on the left, close to the left of the window, and the other in the center.

I called JCP & asked that they send someone to remove it & make sure that the seams be changed & made to the right of the drape, inside the folds/in the middle of the 2 grommets, so they wouldn't be so noticeable. I may add that the rod was installed so the drape pulled open to the right of the window edge, 13" into the wall. When fully closed, there are still 7 pleats unopened on the wall.

Elvi came back to my house, who saw exactly what I was referring to. She assured me that a new drape would be made so the seams would be to the right of the curtain in order for them not be so visible...

Well, finally yesterday, the installer came to replace the drape with the new one, & here we go again, the seam was made to the left of the drape where it's so obvious, SAME AS THE PREVIOUS ONE.

WELL... there's some things VERY wrong with all this.

1. This drape had to be sent to Calif. to be made. Sent back to Miami, back to Calif & back to Miami. I've worked all my working life in Adm., & it doesn't take a CEO to see the waste in all of this:

e. A VERY UNHAPPY CUSTOMER!

I PAID $282.89 FOR THIS? I later saw one as nice as the one I ordered from JCP for at another store for much less!

Never again, & believe me, I'll spread the word!

JCPenney frequently advertises rebates on their appliances. Example: "Crockpot Only $20" with fineprint "$30 regular price minus $10 mail-in rebate". I bought several of these appliances and so far have received ZERO rebates from Penneys. It's been four months which I think is long enough to wait.

I purchased a sofa sectional in the store on May 18, 2009 for approximately $1,300 and was "sold" on opening a JCP credit card with deferred interest for 12 months. I paid approximately $269 as a down payment (it was a custom order) and received the sofa on 8/2/2009. My first bill arrived a few weeks later, with a minimum amount due. I was confused, since supposedly I was still in my "interest free" period. I called their customer service line and they told me the salesperson gave me incorrect information. I paid the balance, closed the credit line and filed a complaint on the salesperson, and she called me the next day saying I should have been eligible for the promotional financing. Do I have any grounds for legal action regarding deceptive credit sales practices?

I called the portrait studio yesterday at 11:30am to see if my pictures were in (this is the day they told me to come in to pick my pictures up). The person that answered said she was with a customer and would need to call me back. I was fine with that. I wanted to run down there during my 30 minute lunch break (any time between then and 2:00pm) to get the pictures. I didn't receive a call back until 2:48pm, which was past the time I am allowed to take my lunch break.

So i decided to hurry by there on my way home so I didn't have to bring the kids in with me to pick them up (kids are 3 yrs old and 1 yr old~not easy to take anywhere). So I walked in and patiently stood at the counter. I could see that she was with a customer. She poked her head out and said "I need to finish up here, it will be a few more minutes. I want to get these done while she is still happy. Give me 15 minutes okay?"....

NO not okay. I have already paid for my pictures, I know they are there, open the drawer and hand them to me and then I will leave! What is so difficult about that? I didn't have 15 minutes to wait. I had to go get my kids from the babysitter. I had better things to do than sit around and wait for this gal to decide that she had time to hand me an envelope! I really felt like this woman gave me poor customer service yesterday.

out 159 dollars for cost of glasses this could've resulted in a major problem if I would have gotten into an accident because of wearing these glasses and not being able to see correctly

I've been a long-time customer and fan of Penneys. But, since they feel it appropriate to charge me $39.00 as a late fee (twice)without taking my customer status or circumstances into consideration, I've cancelled my credit and refuse to ever step foot in their stores ever again. JC Penneys... you should be embarrased and ashamed. And your customer service stinks!

My husband received a phone call on Wednesday July 8, 2009. The lady on the phone asked for myself and my husband explained I was at work. He asked what she was calling about and he was told that I was delinquent on my JC Pennys account and the bill was sent to them for collection. My husband explained to the lady we have always paid our bills and this has to be a mistake. She asked for our address at which time my husband said if you have our phone number and our account number how can you not have our address, he said I really don't know who you are on the phone how do I know what you need this for.

The lady explained that she is trying to get payment for 213.63 for JC Pennys. My hsband said again that we had not received any information from JC Pennys and that he didn't feel comfortable about giving out information when we know we have always paid our bills. The lady from the collection company hung up. My husband called me at work and told me about this I couldn't believe it. I have not received a statement or even a late statement saying we owe money. I then called JC Pennys to find out what was going on to see if someone was using my account or if they knew of anything about this. I called the customer service dept.

I spoke with Ivan he did say yes my account was closed do to none payment. I asked when this happened and what I owed for and he couldn't tell me. He said that once the account is sold to the collection agency they have no records to look at. He said the only thing he could see was that I used my card in Nov. of 2008. I asked why no one had contacted me about this. He said that they did try to contact me and had no answer so after several attemps they sent this to collections. Then Ivan said he couldn't call me because they didn't have my phone number. So how did the collection agency get my number I asked since you sent them all my information. I then asked to speak to someone else higher up and he told me no one could help me that once your account is closed there is no more information on your account.

I explained that I thought this had to be a mistake I have had a JC Pennys card since the 1970's and that I have always paid my bills and then I said what is your procedure when someone forgets to pay one month do you get another statement, he said yes and then there is interest attatched to that. I explained I had never received any statements. I asked for proof that they had sent anything and what I bought. He said they have nothing on file and he couldn't send me anything I would have to go through collections.
I was then told by Ivan I could write a letter to the dispute dept at JC Pennys and they can look ito it. Of which he gave me the address, I sent a letter and have heard nothing form them.

I said how can I send a letter when I don't even know what I'm disputing? I explained that this is going to effect my credit and that I'm realli dipleased with JC Penny's for not trying to contact me or help in anyway.

I made a call in reference to a product that i was looking for at this partcaular jc penny store. The associate I guess was not haveing a good day and decides she is not going to look for the product. She kept hangin up on me but i really needed this because it was a gift for my mother and mopthers day was coming up soon. she cursed me out. and when i responded and said this is no way to talk to a customer she said" YOUR MAMA" . how ghetto and unprofessional.In the end result i never got the item and when i complained to the store manager she just hung up on me and said take it up to someone who cares. Now thats what i call CUSTOMER SERVICE>>>>>>>>

Living 63 miles from the city has its advantages as well as disadvantages. Advantage: By the time I get home from my commute, I am usually decompressed and relaxed. Disadvantage: When I have a bad customer experience, it gives me time to crystallize my thoughts.

Yesterday I looked into my closet and decided it was time for new suits. Being economically stingy as I am, this meant my bi-yearly trip to my local JC Pennys, which, as I stated above, is 63 miles away. In the past this has been a mutually satisfying relationship: I give them my money and they provide a suit I can wear.

After making my $400 plus purchase, I drove the 63-mile trip home looking forward to being smartly dressed the next day.

There was a problem as you have guessed. The attendant neglected to remove the security device that was attached to the jacket. Unfortunately, I did not discover this fact until the next morning, while getting dressed. Plans ruined to late to return to the store time to redress Crap! Now Im late!

So, wearing a suit I did not want to wear I drove to my meeting. Life goes on, but I needed to return the product to have that damn security device removed. Since the meeting I was attending was an additional three hours away, it meant traveling after the meeting an additional 100 miles out of my way to get the devise removed.

Thirty minutes away from the store, I called to speak with the store manager. I explained the situation and asked if she would be there to speak to me in person when I arrived. Carol said that she would. I verified. Again, I was assured she would be on hand.

I arrived at the store twenty minutes later. I asked for Carol, the manager, and was told that she had left an hour earlier (clearly a lie). I did not argue. Why? Because I knew I would be writing this article.

If Carol had made herself available and listened to my recommendation for customer service improvement, I would not be writing about the experience here, where millions of people will now associate my experience with JC Pennys. I am a process improvement professional who was willing to give my advice for free. Now I feel insulted and victimized. That I will not abide. I am the customer!

So remember, dear manager, the days of avoiding customer complaints are over. If you wont hear your customers complaints, there are millions of others that will.

I refused delivery so they placed an expedited 2nd order which I finally heard about today, now 24 weeks in. Chairs were inspected by JCP and both were damaged. Now a third order might be in the end of Aug. 09. I am now looking for chairs from another company. I will not purchase anything from JCP. It is obvious that there isn't any quality control by the furniture company that manufacturers the chairs.

On March 21, 2009 I bought a Chris Madden Magnolia comforter set from JC Penny. I put the set on the bed sometime in May and ever since I noticed that I've been getting up with these red bumps. I was not sure what the bumps are or why I was geeting them. So, about June 13, 2009 i got up with two more red bumps behind my upper back. I left up the comforter where I rest my head and low and behold there was a nasty bed bug on the comforter. I was confused and felt disgusting i was not able to function for the rest of the day because all along thats what was bitting me and i did not know. I placed the bug in a plactic bag to show as proof. I do not sleep in my room anymore because i am so afraid and groosed-out. I would like to know if ther are any other documented complaints like mine, because I know for sure that the bugs came from the comforter I bought from JC Penny.

JCP refuses to remove this without receiving a copy of a photo ID of my dad's because they say they need his social security number and birthdate, which is already on the death certificate that they admit they have right there in their file. Thankfully mom still had dad's driver's license, because according to them that is the ONLY way they would remove this from me. They state they cannot add or subtract a social security number without written request and ID. Well they sure as heck added my number of their own accord, but I was rudely told...."that wasn't this dept."

I can not believe the total run around and blame passing that is taking place to simply clear what everyone involved already knows....that this is not my account. And again, what if I did not have access to my dead dad's photo ID anymore? They specifically stated that without it they could not remove these accounts from my records. So I'm still waiting to be "alive"

My father had a JCP credit card account opened in 1973, when I was in about 5th grade. He passed away 6 months ago and as a result me and mom notified JCP among several other creditors and chose to close this account. They asked for a death certificate and were provided one, which showed his social security number.

I never was a part of this credit account in any way, shape or form, but upon them closing his account and reporting to the credit agencies that he was deceased they also reported the same under my social security number. This effectively locked up my credit making it impossible to renew the bond I am required to hold as a licensed contractor. This is still being resolved and currently waiting on Experian to change my credit report accordingly. Equifax already has, and somehow TransUnion never did show this "deceased" account record.

How in the heck does JCPenney report me as deceased under my number anyway? And to add to the fun, their "fix" was to reopen my dad's account under my social security number reporting to the credit agencies that they made a mistake that I was not deceased.

What about their mistake that my social security number never should have been tied to this account? Granted I am a JR, same name as my dad, but what the heck does that have to do with social security numbers and the fact that only these wonderfully intelligent processors cross referenced the name at some point and decided to add my number to this account for reporting purposes.

Recently received my JCPenney's chargecard statement. I noticed the due date changed to a week earlier than usual and was due on a Sunday, which seemed odd. I sent the payment in full with plenty of time to arrive by due date. Next month, I received a statement for $29.00 late charge (no balance, just late charge.) Calling the customer service automated response, found the payment had been entered on Monday, next day after the Sunday due date.

So, on a balance of $51.00 that was paid in full and sent on time, I should pay $29.00 - for what reason? I have been a regular and good customer for 25 years and never a late payment or problem. Told the customer service rep this was pretty shabby treatment of a valued customer, and I suspect the payment was sitting there and didn't get posted in time. She said they can take 48 hours to post a payment or longer, if it falls on a holiday or weekend. Their system automatically tags it late if it's even the next day.

What is the reason then to change a due date to a Sunday when no one is working that day to even post the payments, and they have no obligation to even post them on time? No real answer received to this. I was told not to worry about it, she would remove the charge. While I do appreciate that, it's still my heretofore unblemished credit history being affected, as well as my time and aggravation to deal with something so unnecessary. If this is how they treat their longstanding customers, I will be taking my money elsewhere.

I was never told of this program and when I called to complain I was given 6 mths. credit. I never realized it, but knew I didn't own anything this month and saw the charge I called and was told it was a automatic chg. First of all, why does J C Pennys have my majir cred card on file. Hard telling how many people have been charged this

On January 11Th 2009, I ordered two sets of twin mattress Set's from JC.Penny's on-line catalog. A few days later I got an email saying the the merchandise will ship from the vendor in two week. good, I was happy. and that was the end of my happens with JCPenny's.

On January 30Th my visa was charged $567.40 and still no mattress Set's. So I call because the charge on my visa was $143.00 more then the cost of matters Set's, someone at there end didn't deduct for the cod I entered to get free delivery, OK so i have a bill for $567.40

3rd week no mattress. 4Th week no matters. 5Th week no matters.6Th week I'm out of town I get a phone call from there delivery company trying to set up a date to deliver, I tell them can you please deliver in 5 days "I'll be home then" the guy side OK will do.

Two days later I get a call from JC.Penny saying there will be an additional $135.00 to hold that deliver. I tell the lady on the other end of the phone 'Come on it's just a few more day" I've been waiting for you guys five weeks you cant give me three days. Her replay was its not us its the deliver company. I say lets see $143.00 more on deliver and now $135.00 on top of that $278.00 sorry that's not a sale anymore take your stuff back.

Now I never did take delivery of the mattress never even seen them. It May 7Th and I still have not gotten a credit on my Visa for the $567.40. First I was told I have to Waite two billing cycles don't know why! but I did Waite like a good girl, my mistake! So I call JC.Penny one more time wanting to know why my account has not been credited? and I get well the vendor cant find the merchandise, well sorry that's between you and your vendor not me I never had the merchandise.

So I call my visa to stop them from paying that bill, and I get this "sorry bill has been payed and the 60days to fight that was up months a go". Now I'm wondering did JCpenny know that trick. So now I'm thinking whats the difference between someone stealing $567 bucks worth of merchandise from Penny's or Penny's stealing it from your Visa account.

Can some one please help resolve this for me Or do I need to go to a JC.Penny CEO or to an attorney?

I have been a faithful JC Penney's customer for at least 5 years. My payments are always on time and usually more than the minimum balance due, at one point I paid them a pretty large payment when I consolidated my credit cards. I keep my balance under $300.00 and at one point my available balance was $1,300.00 I never used this. I have been in an ongoing separation/divorce dispute for the last 4 years my ex has left me in debt for 31,000 + dollars but I have faithfully been paying JC penny's no matter what.

Recently they sent me a statement saying I was late I went online and checked out my payment date on the check "I made and in store payment" It was dated the 16th my payment wasn't due until the 18th. When I called customer service they said they changed my due date to the 11th and notified me "I received no notification". They waived my fee, after reviewing that I am always on time. But because it was late they reviewed my credit history "of course it is bad I am in a divorce situation"

My credit limit has been slowly going down and at this point was $400.00 I still didn't complain because I don't want to charge up more than that. I recently got another letter saying they reviewed my credit history and lowered me to $300.00 "my outstanding balance was $296.00" leaving me with an available balance of $4.00 dollars. I called and talked to a representative he told me that I could talk to a supervisor but it would be a waste of my time that GE money bank and equifax is the final say I talked to the supervisor and they said they same thing even though I am a faithful customer who is never late.

i have contact their customer service i spoke to Chisty for about thirty minutes not once she apologize for fact,than tranfer to her supervisor, we spoke for a few minutes, she mentioned that the problem come from the warehouse, and do not follow up with customer before returning the product. I don't recommend to do business with JcPenney. Lost most of our gifts for the wedding.

I have had a problem with late fees of $35.00 more than once. I charged a very expensive necklace with a lifetime service contract in Sept. of 2008. I have always made my payments on time and for more than the required amount. I pay the bill in the store or on the internet but they still send me a paper bill. Somehow, in February, I simply forgot to pay the bill and they charged me $35.00 late fee which they removed after I called and complained. I then got a bill saying the amount due was 0 since I paid $50.00 as soon as I discovered I hadn't paid it in March. I was waiting for a bill saying how much was due.

I thought I should have received a new bill so I checked online to see if I owed anything and sure enough it said I owed $16.00 on April 8th and it was already April 16th. It didn't say anything about a late fee so I went ahead and paid $50.00 online. This was only a week late and there were no reminders sent. Yesterday I received a bill in the mail stating that a $35.00 late fee had been added to my account even though I have overpaid every month

I called their maddening 800 number and finally talked to a human and after much arguing and pointing out I was way ahead in my payments, they refused to remove the $35.00 fee. I said I have no trouble paying my bills but if I did, didn't they think adding $35.00 a month would compound the problem. They don't care!

I closed my account and would advise anyone getting a credit card with them to never be late-they have quite a racket going. It doesn't matter how much you have paid them on your account, if you don't make a payment according to their schedule-not even a day late-you get charged $35.00. They said I agreed to this when I got their credit card.

They also do something very deceptive. On the 800 line one of the prompts is whether you called about a late fee. Then it says if you have made a payment the late fee has been removed. In my case I checked further and found Only $1 or so had been removed. They may make their unjustified loophole money, but they lose customers right and left with such shady practices. I will never set foot in a Penney store again.

I was suspected of shoplifting they did not confront of me I knew the manager just not by name....they called my employer and told him this yes i ripped off a tag but with no intintions of stealing its part of my ocd i drive myself crazy with these lil things but there just things I do...I feel asif I rip off a tag then I have to buy it theres no turning back...I know strange to say but true and I feel as if this is discrimination they had no right cintacting my employer over the matter when they did not even ask me why it was done I AM NOT A SHOPLIFTER AND DO NOT APPRCIATE THIS I WILL NO LONGER SHOP AT ANY JCPENNYS AND WILL MAKE SURE TO PASS THE WORD ON TO AS MANY PEOPLE I KNOW ABOUT YOUR RUDE AND UNCALLED FOR EMPLOYEES!

My wife and I were buying blinds for our home and noticed a 70% off sale at JCPenney. The measurements were entered in at a computer in the back, and the sale completed at the register up front. We wanted to shop the price around so we priced out one blind. At Home Depot the price of a 30" x 53" Bali Casual classic white satin pinstripe shade was 150.00. At JCPenney the price for the same exact shade is $566.00. Which seemed outrageous. But the 70% was applied at the computer at the back and the price was 169.80. Still not good enough.

That's when the manager, H. Moss stepped in and told me that the 169.80 had not yet received the 70% off.I pointed out the math and said that it had. He re-iterated and told me that it cannot be applied until the order gets to the register up front and rung up. To which I said let's ring it up and void it so I can see the price (which should come to about $50.00) Henry Moss told me that if he voids the order I will be charged 25% of the price. Also seemingly outrageous. I said "How do I know if I want it if I don't know the price?" And in front of 2 other employees pointed to the 169.80 and said I swear to you 70% will come off of this price when you ring it up.

I took all of the measurements around my house, spent 2 hours logging in the information into a computer in the back. And of course the offer did not stand at the front register. I demanded to speak to him, but he was not around. I got passed around to just about every employees there landing at A. Moore who told me there was nothing she could do. 3 hours and 30 minutes total of my time in the store.

That's bad business.

I received a coffeemaker from my mom for Christmas.Three days ago, I contacted the Manager on Duty. I told her it was ALL Stainless Steel. She told me to clean it up and she would replace it with one just like it. I got to the store @ 4PM. She had put one to the side with a glass container. I brought it to their attention that my container was Stainless Steel. They told me she had gone to lunch @ 4PM. I left my name and cell# for her to call when she returned.

One hour and 45 minutes later,I had not received a call. We returned to the store, she was still upstairs.It took 10 or 15 minutes for her to finally come back to the desk. When she came,she admitted that she had misunderstood which coffeemaker I had and that one had been discontinued. She did a transaction on the cashregister and handed me a piece of plastic (giftcard). I told her that I had not tied up two hours of my time for a piece of plastic. I had to leave the store and go somewhere else to buy a coffeemaker with a Stainless container.

This is not good customer service! This is why businesses are closing their doors. If a customer experiences something ridiculous like this situation,they are not going back. Word of mouth is not good either. J C Penney's is selling defective merchandise and merchandise from companies that have filed bankrupcy such as Sharper Image! NOT GOOD!

I am stuck with a piece of plastic that I am not going to use because I will not support a company with such bad customer service!

Tried to buy a suit on sale at this JCPENNEY suit was sold as separates and last pair pants had broken waist button. Offered to buy jacket if throwed in damaged pants. No other corresponding pants in stock.

Purchased 2 leather recliners from JC Penneys in 2005 for $1,424.00. Last year, they both had reclining problems when you recline, the back went too far to the left. They was broken. Palliser, the manufacturer sent someone out to look at them and they agreed they need repairing. Then Palliser sent another company out to pick them up. They repaired them and it only lasted a few months. Now one recliner doesn't rock, the springs under the seat are broken and the seat has collapsed. I called Palliser last week to have them repaired again. I spoke with Bobbie in Parts/Warranty and they said they fixed them once and they will not do it again and offered me $150. I told Bobbie that wasn't acceptable and I wanted to speak with his boss. He said he will just withdraw the offer of $150 settlement for the recliner and they were not going to deal with me anymore and hung up.

Then I called JC Penneys because I bought the furniture from them thinking that they can at least help me with Palliser or try to help satisfy me because of how they sold the furniture as being top of the line and also told me that I would not have any problems with the warranty. Well, I spoke with the Customer service dept, supervisor and manager as well as spoke with the manager of JC Pennys at Southcenter Mall in Seattle where I purchased the recliners and they all said it's my problem and Palliser, and there was nothing they can do.

I am stuck with a recliner that I can't use. I paid $1,424 for both recliners that didn't last 3 years and no one cares now that they have my money.

AFTER being a JCPenny customer for over 25 years, I am thrilled to find this site, I would like to add my name to the ongoing list of frustrated customers. I always pay my statement ($300.00) on time and at least triple the payment. this month I mailed my payment on the 1st april 2 days ago I got a reminder saying I was late and was being hit with a $35.00 late fee. It took me 57 minutes before I could speak with anyone, NOT an american. after a 15 minute interpretation of Philipino/English conversation I was told they would waive this One Time fee and I was lectured that JCPenny was a No Waive company and that I had better not be late again!

so now I wait till the next statement shows up. I really took this attitude to heart, I went online under many JCPenny search areas, called many phone #'s to get a CORPORATE OFFICE ADDRESS. finally from Texas I got an address. confirmed it today and found a cutesy, gigglie associate in our local Boise store, who somehow was in an area that she gave me this phone #. when I called it the woman there gave me further information. CEO JPenny..Mr M. Ullman, Plano Texas 75024-3698. Go for them folks. do not forget ALL those late fees etc, goes on YOUR CREDIT REPORT! and you should ALL report this to the Better Bisuness bureau in your ara. THIS HAS TO STOP!

I am currently unemployed and I have unemployment insurance with Jc Penney, I filed the application for assistance w/ Jc penney in February and took the form to the Employment Agency I'm registerd with as requested by Jcpenney once the employment Agency to verified the time I became enrolled, I returned the form, I then recieved another letter requesting my last pay stub or to have the employer to complete the bottom portion of the form, I provided a the check stub as requested,

Jcpenney has sent another letter requesting the employer to fill out the form, I advised the claims dept the the Lowes Hr rep advised me to contact the work number to verfy employment and that she coulds not sign any forms I provided. When I advised the claims rep of this information she informed me the unemployment application could not be processed without having the employer to complete the portion. I gave the claims rep the telephone number to Lowes and the persons name in Hr.

I've had to continue to pay my bill, meanwhile I continue to recieve the run around. I am unemployed and I paid for this insurance for this purpose and I can't use it. This appears to be scam of sort and I need help. I've done just as Jc penney requested, I cant make the people at Lowes sign this form.

On July 19, 2008 I ordered a recliner by phone for $664.46; it was defective, would not heat nor massasge and they were to pick it up for return. I asked for it to be returned and another delivered in it's place but was told they could not do that as I had closed my JC Penney account as they had up the interest to 25%. My bills were all showing NOTHING owed but in Feb. 2009 I got a letter stating that I owe them $533.83 for this chair. I don't mind paying for it except it still does not work and they will NOT give me a phone number to use so that I can have a regular payment made to them through my bank.

I REFUSE to send them a check as then they could just clean out my account and I will not allow that to happen. I guess the next thing I will do is put in a store number and let them worry with it. I WILL NEVER DEAL with Penneys again after being a customer for more than 50 years.

I purchased a wedding ring set back on 10/01/2008,for which I paid cash for.The amount of $1274.49,including tax.I kept the receipt.Unfortunately, in this economy,things started going down hill for me financialy.I wanted to return the ring,but was told I could not because it has no resale value.I called the store 3 times, no one returned my calls.I had to go out of my way to go there in person.It is not like I paid $50.00 for this item.I have a mortgage to pay, etc.

Back in November, I was supposed to be added as a joint user on my mom's JCPennys card. I was never added. They never sent me a card, and never reported to the credit bureaus. My mom and I called several times to explain the situation. Still nothing was done. Eventually they sent a letter to my mom in February confirming I had been added. However, everytime I pulled my credit report, the tradeline did not show. I called again recently within the last two weeks. A representative got on the phone saying that because the balance is zero, that I would have to purchase something for them to report to the credit bureaus. This is an unfair practice. Yesterday, I finally purchased something, going by what the other representative said. To this date, they still have not reported. I spoke to another representative today who says that she will send my card out, (5 months later) as well as make sure that the request goes in to report to the credit bureaus. They should not be able to get away with doing this.

I have been missing out on valuable points from the credit bureaus. Their failure to report this tradeline ultimately has me with a lower score. If I wanted to get financing for anything, I would pay higher fees as well as receive higher interest rates as a result of this tradeline not being reported. I don't appreciate this one bit. I shouldn't have needed to call in 5 or more times to get this straight since November. My mother also called in several times to no avail. They made several excuses about why they weren't reporting. I feel like I am being sabatoged.

The closest JC Pennys is an hour drive for me. It is in the same city that my cancer doctor is in, so when I have my 3 month appointment with him, I also go to Penneys. With the price of gas as it is, I can't go much more than that. I recently went to this city for the above two reasons. What a disappointment when, the next day I received a $10.00 gift certificate in the mail, good from March 11 to March 21. I received it on March 13th, 2 days after the effective date. If I had received it on time I could have used the coupon with the purchase I made.

These coupons should reach the consumer a couple days before the first day it is good. I, however was unable to use it and am very disappointed. You may not think this is such a big deal, it is for me. My husband is loosing his job of 36 years because the place is going to Mexico. I have to make every cent count. Those 10.00 coupons help so much when you are able to redeem them. Unfortunately, that is very hard to do when you don't get them in time.

Many times, not to say always, JCPenny puts items on closeout or clearance that they actually do not have. I check their specials often and it so happens that just when the sale has started they no longer have the item. Also, they misrepresent the price of items, such as when they say tables for a certain special price they actually mean one table and for example if it's and living room table set, they only one the small end table on sale not all the tables as they write. Or when putting items on sale and I choose the item, they added to the shopping cart and when I go make the purchase the item becomes unavailable. If this is fishing for customers to end on purchasing another item, well they do it often enough that it should be illegal.

My time and energy spent searching for items on sale, changing one item for another time and time again and it never being avialalbe has become very frustrating and the have lost my trust with them and an certain with other customers. Dangling a carrot in front of a rabbit and never give it is unethical business practice. It should not be allowed. If it were one or two times that this would happen maybe its a coincidence, but this is their business practice and though I have not allowed it to affect me economically, the emotional distress and mistrust on this type of business practice is definitely below any ethical business practice. Once a fool, twice the weary.

I ordered furniture at JCP Funiture in January 2009. I put down a 25% deposit and was told I would be charged the rest of the amount upon scheduling a delivery.

On March 4th, 2009, Patrice at JCP consumer serviced called me to tell me that my delivery date had been cancelled because my card had been denied. I called my bank, Wells Fargo, and found out that my fraud protection had denied the transaction because it was an unusual transaction for my account. I had the bank increase the level of protection to allow for the purchase.

I called Patrice back and had her run the card again. It was denied saying the phone numbers didn't match. I went online to verify the phone number on my account and changed the phone numbers so that it would match. They ran the transaction again and it was denied because my bank had accepted the transaction, but JCPenney would not. After that I got the run around because JCPenney refused to take responsibility and told me to get my bank to take care of it. A bank cannot drop a pending charge until they get the authorization from the merchant declining the charge to cancel the transaction. I was told by Latasha, who was very rude and had the worst attitude problem, that there was nothing they could do because they no longer have merchant services etc. I was told they could not hard post the transaction or cancel it - I would just have to "wait for it to fall off of my account and go into the store to pay."

On March 9, 2009, three days after my furniture was supposed to be delivered, I went to the JCPenney furniture store where I purchased my furniture. After waiting for 20 minutes for service, my saleswoman was able to help me to some extent. She also called JCPenney Consumer Services and talked to Sheila, who she said was "very crabby and rude". Sheila gave her the same run around of call this number and it's the bank's fault. She tried to run the transaction three more times with three more denials. After pulling up my bank account this morning, once again I have three pending transactions, one for the full amount meaning my bank it trying to give JCPenney the money but because of their system they refuse to take it and I still have no furniture.

AND NEVER ORDER FROM THEIR CATALOG. They didn't offer the items I wanted in the store, but said they were available online. Even though I planned to order online, since I was in the store already I decided to buy the new ($3) catalog since it came with a $5 coupon "good for catalog orders or orders from JCPenny.com". Unfortunately when I placed the order online, the promotion code didn't work, so I called customer service. They said the code was not for $5 off, but instead for free shipping.

So I said great, give me the free shipping. They said it had to be for items from the catalog and the items I wanted were in the catalog, but that the cost of the VERY SAME ITEMS from the catalog rather than online would cost me more than the cost of the s&h I would be saving!?! So I said then ship it to the store and I'll just pick it up. Only to find out that they charge almost as much if I pick it up at the store as if I had it delivered to my home. Somehow it costs them exactly the same wether they toss it on the daily truck from the warehouse to the store, as it does to have UPS deliver the item to my door. I swear this is the last time I shop there.

I had two gift cards to jcpenny i went online to use them and bought something for 40 my gcs only totalled 35 dollars so i thought i have just enough in my account to cover this 4.44 cents . so in the next few days i get an account statement saying i went over and i see three charges on my account one for 4.44 one for 1.00 and another for 1.00 .

so i called jcpenny telling them of this problem then they notify me that this is common pracitce i told them no where upon checking out was i notified nor did i sign anything saying they ould charge or hold this money . this put my account over 1.16 cents . everyone i have talked to has been condescending . i finally get a guy named marc he says to gax the paper work over saying it is clearly jcpennys fault and as long as her gets the paper work they will cover my overdraft in the meantime i get charged another overdraft charge .

in the intrum i had faxed the paper work over . so we had to call him back on wed he says to us that where the jcpenny charges are are blanked out . so i teill him to fax me back the whited out paper to my family advocate . te paper clearly has white out on it . in that column . so i have my family refax the paper work and get another email not phone call email which i still have stating tha the charges from jcpenny is whited out again you ahve not done what we have asked .

we cannot help you now your asking for not the 38 dollrs overdraft but the 75 ( because my bank added more charges ) . we cannot do anything . and it was not put as nicely as i put it . so i called today and they were rude and mean condescending to me . when i called on feb 1st i had one lady laugh in my face ! I feel humiliated . over two holds/charges that i did not authorize on my debit account

I was suppose to be contacted by associates to advise me when they received the right size of shoe for my daughter,I had purchased there. Never received a call whatsoever not even to advise me whether or not they received it, as they stated they would.It has been about a month now and nothing. So I decided it was time to speak with a manager his name was R. Martinez. Gentleman asked me for a call back # so I provided it. I asked him to call me within 30 mins to an hour since I have been waiting for about a month now. He stated he would call me before the store closed because he had other customers he had to attend to. I reminded him that the customer he was speaking with has been waiting for about a month now.

There was no initiative or sensitivity to take care of this ongoing problem. I drove down to JC PENNY. Spoke with a lady named Barbara from catalog and rectified the problem within minutes. I asked if this was something R. could of handled. Stated yes wasn't sure why I was being treated this way. I thanked her for being so professional and asked for his managers name and number. She provided number. I contacted her the following day. Basically she was treating me like I was the bad guy no sensitivity whatsoever kept interrupting me while I was trying to advise her of the situation at hand. Stating the problem has been resolved what do you want me to do. I advised her evidently no one cares about how customers are being treated so I would move up the chain. She stated You do what you feel is necessary Theres nothing I can do for you.

Taking time off of work to remedy this small problem. Could of tooken my bussiness elsewhere. Making my daughter wait for new shoe's.

I went to j.c.penney in lake havasu to buy a present for a friend. I got in line to check out and was called to checkout because it was my turn. The lady who was there took the two shirts I had folded them and then walked away not saying anything. I stayed at that checkout figuring she would be back.I waited for 20 min. while several people checked out and this woman never came back. I asked the other teller to check me out and she got on the phone asking for help and took the next person in line.

Another teller came booted up her computer then took the next person in line with me still standing there. I then asked her to please take me next and then she called for help on the phone.I was still standing at the checkout when another teller came up and booted up her computer. A customer told me to go in front of her because she was called up instead of me being called over. This is the sorries store I have ever been in the service is so bad I am considering reporting you to the better buisness department and paying off my bill and rippig up my card.I stood there 30 min. waiting while numerous customers were getting they're things checked out.

I was late for my friends doctor app. we had to reschedule.

I took my 4 month old daughter to have her Christmas (4 month) pictures done just after the holiday since she turned on Christmas and we go every month to get her pictures done. When I finally got the pictures back they were exteremly fuzzy. I have a cheap digital camera that takes a better quality than the ones that I paid an arm and a leg to have taken. The only resolution they would give me was to retake her pictures.

I have no holiday pictures of my daughter. They ruined her FIRST Christmas and we now have nothing to remember it by. Not her dress her toys and most importantly her face at 4 months old.

She called me on Saturday Jan. 17 at 12:45 PM and said that I had a late fee of 25.00 because i have not paid my bill in two months. I informed her that I didn't get a statement and she told me that she thinks that is doubtful. when i asked her if she was calling me a liar she said that she never said that. She was a condesending person who sounds like she is from another country and America should stop outsourcing the bill collectors so that someone would be nice.

I am not a liar! I never got a statement. if i had I would have paid it as I pay all my bills in the first week of the month. I will shop elsewhere if i am going to be treated like that!

My Payment Due Date ($277.12) was 12/27/08. I sent my check 12/22/08. JCPenney wrote on the next Account Summary that they received my check 12/29/08 and debit my account with an amount of $ 35.00 LATE FEE. I feel cheated and angry. The envelope with my payment must be postmarked normally 12/22 - 12/23/08. Why I paid $35.00 LATE FEE?

After checking my computer to make sure the Pier Park store had the grill we wanted we drove 35 miles to purchase one. It was on sale for $49.99. We found one and were at the check-out when the clerk informed us they were $59.99. We told him no they were $49.99. He called the manager and the manager confirmed it was $59.99. Yet, the sign said 49.99. The clerk said the manager is always right. The old bait and switch?? We did not buy the grill and left the store. Went to WalMart and bought a similar grill for even less than $49.99. I am very unhappy with this incident and will not buy anything in your store again.

I was hired for seasonal work toward the end of November 2008. I advised the manager that I would only be able to work up to 30 hours a week with two certain days off. I was advised that this would possibly turn into a part time position at the end of the holiday season giving me 2 days per week.

When hired I was advised that I would be working in the mens department. On my second day of training (which ironicly was more for customer service and cashregister )operation) I was advised that I would be put in the Catalog Department, with no training and no idea of what I was doing. I thought that this was strange that they would not advise or train a person for this position as it does seem to hold alot of responsibiliy, not only for sales but as customer service.It also requires strength and the ability to lift well over 50lbs. The reason being, when people come to pick up catalog orders some of them are extreamly heavey. Funiture, cabinets, and other various items are expected to be loaded by the associate onto the customers car.

Upon my second week of hire I checked my hours to work for the next week only to see that they had scheduled me for over 40 hours. I took the time to speak with the store manager Carol Chatterly who in turn did change my schedule, without telling me. So I showed up the following work week two hours early when I could have been home preparing my handicaped child for school. The changing of schedules seems to be common practice with this store as I was advised by the Department Manager to check my schedule every day for changes. I was advised not to discuss this with the assistant manager John as he would only cut my hours to less than 10 hours a week and this would effect the department as a whole.

I then called the manager and told them that they really needed to fill out an incedent report. The manager at that point very reluctantly did.

So when thinking of working at this particular store you may want to check that this is the way you want to be treated. Their idea team work and GREAT service is only dependant on when they want to give it. I am very very discouraged with this store.

I ordered christmas gifts for my children and grandchildren online and asked that they be delivered to the Modesto California store. When my daughter received the call to pick up the order she immediately responded. Not package was at the store. This happened three days in a row. On the third day whe asked for a manager and had taken the exact order number. A very angry and rude customer service person began to belittle my daughter and her manager continued to assault my daughter with verbal foul language.

A customer witnessed this and stated to the manager that my daughter was not even upset or rude. Why was she the getting such an attitude. I called the store manager and asked that all my orders be canceled and that I would never shop online or in a JC Penney store again. NOW WHY THIS HAPPENED ACCORDING TO THE MODESTO CALIFORNIA STORE MANAGER GREGG: I had not updated the phone number on my online account. The customer service desk decided that since my phone number did not match the number my daughter provided - it must be a fraudulent transaction. My daughter was treated like a criminal. The packages had already been returned and were not physically in the store when she was called to pick them up

gifts were not delivered. verbal, emotional and physical abuse resulted from jc penney staff.

I ordered curtains from the store and had them shipped to my home. When they arrived I only received 1 panel instead of 2. When I called J.C. Penney they told me I had to return the one panel and order new curtains. I had to pay for the new curtains and would get a refund for the 1 panel. However, I live over 75 miles from the store and wasn't sure when I would be going back. The customer service person then said they could order the other panel. I'm still waiting for the other panel without any help from JC Penney.

I made a payment to JC Penny by Bank of America On=line payment on Nov 19th. My payment was paid out as $3507.00. My payment cleared to JC Penny on Nov 19th. I did not see the error until Mon Nov 24th. I immediately called Bank of America. On-line banking called Ge Money and they wouldn't talk to Bank of America, so I had to call them. I talked to Robert who was a supervisor and he told me I would have to fax a copy of my statement and Bank of America would have to fax them a copy that the payment cleared.

All of this has been done, and my still have not been reimbursed for my $3507.00 over payment. I call GE money everyday and either talk to Robert, Kevin and Chris and am still being jerked around. JC Penny finally sent out my check who was supposed to be sent to Bank of America at the Willingboro Office on Sat Nov 29th. Bank of America has still not rec'd the Fed X envelope yet, because when they sent the check out Fed x they put the label on the Fex X envelope as Bristol ,TX 78343 . Who knows where they got that adress at???,

When I called FedX after waiting for someone from GE Money to call be back with the tracking #, Fed x told me that all Ge MOney had to do was call them and give them the correct address, so I called GE Money and told them and I would call them back to find out if they called. They did call, but told them to return my check back to them. I have Creditors that need to be paid , I have over $280.00 overdraft charges on my checking out as of today, and I just got off the phone with GE Money Kevin ( supervisor) and they think the check will go out today , but I won't get it before Wed or Thursday. I asked him why it wasn't going out Priority, he said Fed x only has 2-3 day delivery. I have been jerked around for the past month and find it disgracefull that the comsumer is treated in this manner and nothing is done to these banks who mangage accounts for JC Penny, Sears, Marshalls or whatever.

I purchased 10 ornaments on 10/03/08, as well as some drapes for my home. I had to replace everything I owned as the cops got away with putting me out of my home, and taking my rent while I was in the hospital. They also got away with taking my furniture. I noticed when I returned home that only 8 of the ornaments were in the bag as well as on the receipt. Some of the ornaments were priced at $11.99 and the others were $9.99. I noticed they charged me $11.99 for two or three of the $9.99 ornaments. I have to give my receipts to Social Services, as they control my SSD I receive.

There is a cop that works off and on at Social Services for Security that is from Fredricksburg, Virginia. There were several Fredricksburg cops arrested in Virginia for robbing our mall at night. They always go in at night after the stores are closed. When I got home with my receipt I noticed that now only six of the ornaments of the eight that I received of the ten I put on the counter were on the receipt I received back from the woman handling my SSD.

When I returned home two of the eight ornaments were gone. The cops got away with putting me out of my home, as well as my landlady, even though she cashed my rent check. The drapes I put on the counter to purchase were two sets for my kitchen. One was a shorter kitchen pair, and the other were a longer drape pair for a longer window. I also had a kitchen pair for a little window in my hallway. When I returned home the pair for my hallway was not in the bag, and I noticed she overcharged me for the other short kitchen pair. The one pair was on sale for a little over $8.00, and I believe the other same pair was around $11.00. She charged me if I remember correctly around $19.00 for the pair that was suppose to $8.00.

I was shopping in the above store,in Loop Shoping center trying to find a item in the mens ware area, not finding what I wanted I tried to find a clerk to help me with my search. After embarring mysef asking other customers if they could help me I found that they were having the same problem as me. I finally went to the jewelery counter where the only associate could be found she did call for some help, which never did come. My wife finnally found a person putting up merchandise in men clothing, thatnew little or nothing about the products in the Mens dept.

All I lost was time and very irrated and that a new lovely store was ill equipt tto help customers trying t purchse a item or get help. I know Pennys are trying a new concept of cashiers only to check out, but if service dosen't improve they can get rid of the cashiers, foer lack of some thing to do.

I purchased a sofa from jc penneys in June of this year and don't feel the store showroom model is the type of piece and/or quality I actually received when the furniture arrived. I have returned to the store at least three times to confirm this and I am more convinced than ever. JC Penney has sent replacement foam but appears to be the same thing...NO HELP

With taxes I spent 860.89 for the sofa snd very disappointed. JC Penney and Broyhill is no welcome back in my house.

I am disgusted how you felt you had the right to lower the credit limits on my charge cards. Who asked you to step in and monitor my credit? Mind you own business and leave me alone

on the 22nd of october I paid my account in full in the amount of 1245.00 in cash. I gave her 1300.00 cash she gave me back 55.00 I have the reciept they refuse to clear my account till the 11th of november and I HAD a 1500 credit line. NOW becaue I paid CASH they said they cannot give me my 1500 credit line back because the 11th is the soonest that they can get the funds that I paid in cash.

I paid in cash so that I wouldnt have to wait for my check to clear. I told them that I have a disability and have to have someone to drive me 30 miles to show them that I have the reciept. The store that I paid in cash at even has it on their computer that I paid in cash. They want me to drive to show them the reciept that I paid cash. The store lady was nice and confused that the jc penny people on the phone wouldnt accept either of our word that the computer shows I paid cash.

I've been receiving bills from JC Penny for the last few months, I've never opened an account with this company, I made a phone call this evening to see if I could get this all cleared up but was told they would make a note of it and to ignore it! but I can't I finally opened the bill and realized it was over due and when I spoke to customer service I got no where...basically all I wanted to do was to have them check there records and straighten up a mess they created not me but no one could help me out! the reason I'm on this site is JC Penny's credit cards are GE Credit Bank...they should be more customer friendly and listen by ignoring a bill sent to my address in error it could hurt my credit rating and I've worked really hard to get my standards where they are to have a Customer Service person ignore the importance of this whole situation!

read the recent Important notice regarding JC Penney credit card accountfor 22.85% interest ++ fees It is not a customer oriented merchant. I will not buy a thing from JC Penney again after 50 years as a customer.

I am writing this letter in regards to my extreme disappointment with JCPENNY's company and services. On Sunday, September 21 I arrived for my first, and last, appointment for a highlight and cut. My stylist, Sharon, was extremely kind and knowledgeable. About 15 minutes into my appointment, she proceeded to pick my purse up from the floor and place it on her counter. She placed my purse directly onto her hot curling iron, and it sat there for about thirty minutes. When I received a phone call and reached to my purse to answer my phone, the medal attached to my purse was extremely hot and burned my left hand. My hand immediately began to swell, blister, and bleed all over my palm and two figures. My purse was also burned. Sharon grabbed a wet paper towel and handed it to me, then continued foiling my hair. She later realized that I was bleeding and requested a manager to file an incident report.

Thirty minutes later a manager arrived. Drilling me on my hand, and calling me nothing short of a liar. She asked if my hand was already bleeding, and continued to ask me...at least three different times, why I would grab at the curling iron, which I did not do. She then disappeared to find me Ice and a band-aide that I requested, only to arrive another 20 minutes later with a small band aid and ice. My hand was throbbing, bleeding, and extremely painful. No one did anything about this, besides act like it didn't happen. When my hair was finished...

I proceeded to the register, only to be hassled about a check that I was told on the phone would be an appropriate form of payment. I had a swollen bleeding hand, wrapped with Ice and multiple bandages. I am new to the Seattle area from Kansas and had not received my debit card in the mail yet. I explained this to the lady who scheduled my appointment and she said a check would be suitable. I had to wait another 45 minutes being hassled by yet another manager about how I intended to pay for my service that burned my hand sense they wouldn't take my check.

He made me sign up for a JCPENNY card as well as contact my mother in law via telephone and give them her credit card number to pay. He wouldn't even let me leave to find a bank ATM. Other than my stylist, Sharon. The employees within salon were extremely rude and harsh.

Between the 150.00 dollar hair service that took about five hours total, time lost at work sense I cannot use my hand, a damaged 250 dollar coach purse, and the embarrassment placed upon me like I was some petty thief, I will never return to a JCPENNY store again. Not Portraits, Not Salon, Not Retail.. nothing.

We authorized our daughter to use our JCPENNY credit card to purchase 2 recliners. The chairs were ordered and we were informed that payments were to begin August, 2008. We have never received a statement from JCPENNY. The last information made available to us was that the account had been turned over to a collection agency. We have attempted to find someone to make payments to.

The current status of our JCPENNY credit card account is known. We are concerned that our credit rating has been adversely effected by this seemingly simple purchase of 2 chairs.

Ordered 3-piece leather furniture set. Day before they (central delivery office) were to deliver they cancelled and reschedule two weeks. I made arrangements to give old furniture to charity and was not expecting a two week delay. I called the central delivery office to complain and ask for some compensation. The man on the phone was extremely rude and put me on hold in mid-sentence while I was asking for a supervisor. They have no desire for customer satisfaction and promptly cancelled my order. Do not buy from JCPenney, this is my recommendation.

Stuck without furniture as they could not deliver as promised nor compensate me for a delay.

They are taking $15.17 a month out of my bank account and my wife or I have not authorized this transaction and we have tried to find out where they are from or what this is for. We then looked it up on the computer and found quite a few complaintsand no answers. This all started on July 9,2008

We have had cheques bounce and had to pay more money out in fees. I do not make much money and i can't afford this

I ordered a dresser and bed tables the day after labor day. I paid over $200 for shipping. Yesterday 9/12/08, I finally got the call from the trucking company. They said they could only deliver between 8 am and 4 pm with no weekends. I also had to be home between 8-12 am or 12-4 pm. I work during the day and cannot take time off of work for the delivery. They could not offer to deliver any other time.

I cancelled the order and I have been told I will have to wait and have this resolved on my credit card. I have ordered from JC Pennys for years and I have been a loyal customer. Why would they use a trucking company who only delivers during working hours? I could have picked this item up at their store without the hassel of this company delivering these items. Word of advice, do not order furniture through JC Penny. I will take my business elsewhere in the future.

$1000 still on my credit card and not resloved.

I ordered a bedroom suite from the JC Penny catalog, I paid in full. I received the suit, their was damage to 4 pieces, 2 night stands the dresser and the mirror. I re-ordered the 4 pieces again, got the new shipment, there was damage to 3 pieces this time, sent them back and reordered the 3 pieces, got them and there was damage to all 3 peices again I reordered those 3 got them delivered and there was damage to two pieces, I have reorded the dresser again and I am still waiting for it. I was charged for a night stand all of a sudden because I had to reorder it again, they say when they get a night stand back that was picked up by their delivery people they will credit my acct. still waiting on the credit, they did not do that with any of the other pieces I have had to reorder. This has all started in July 2008 and we are now in Sept 2008 and still the order is not right. In total I have had 4 deliveries and 4 pick ups of this furniture.

I have been charged for three night stands I have only 2 in my posession. Every piece of funiture has to be unpacked by me and put together, I have done this 4 times.

I was in the shoe department on July 2, 2008, picked up a sandal steped back, hit some chairs, they moved sideways, I hit The base of my scull on a table, Hit my arms on the chairs trying to hold onto them,Hit my tailbone on the cement floor, then fell further and hit my head on the cement floor.

Jc Penney is taking no responsibility for my fall, pictures were taken after i left in an ambulance and given to the insurance company. My claim was denied. I am telling everyone I know not to shop at any JC penney store, they do not have liability insurance if you are hurt there as a customer.

I have suffered severe pain in my head, neck, low back. I can only sleep on my left side, canot lay my head on a pillow. I need some MRIS done to further assess the damage to my head, neck and low back. I have to pay for all of my DR bills. I feel I would not have been hurt so bad had there been carpet pad under their thin carpet, instead of Thin carpet over a cement floor. Don't fall down at any JC penney's.

I was in the shoe department on July 2, 2008, picked up a sandal steped back, hit some chairs, they moved sideways, I hit The base of my scull on a table, Hit my arms on the chairs trying to hold onto them, Hit my tailbone on the cement floor, then fell further and hit my head on the cement floor. Jc Penney is taking no responsibility for my fall, pictures were taken after i left in an ambulance and given to the insurance company. My claim was denied. I am telling everyone I know not to shop at any JC penney store, they do not have liability insurance if you are hurt there as a customer.

i bought (on 10/26/2007) a necklace for my daughther for her birthday. cost $416.00 - $170.01 discount total price was $291.16 with a 2 year svc contract. which end up being two year watch care plan for jewerlry. Took it in on the july 7th. it was due back on july 31st. did not come back until aug.2nd. it took themover 1/2 hour to find the necklace. they said it could not be fixed. to me it look like they did not even send it in to get repaired. it was not cleaned even, in the same condition we brought in to be repaired.

it has not even been a year they have a necklace their and would not replace it with the one there. i but alot of jewelry and so does my daughther. as customers you would think they would help you, but now we will never buy any more jewely from here and we are telling our freinds not to buy neither.

they wanted to send it back in to get another result from the company to see if it can be fixed, then wait for a refund of 245.99 only. it should be replaced right on the spot when we were there. to sadifiy us as customers. i would like the necklace replaced with out paying any more money. it's been over a month already with out the necklace on my daughter neck now. a very dissadified customer

did not come back until aug.2nd. it took them over 1/2 hour to find the necklace. they said it could not be fixed. to me it look like they did not even send it in to get repaired. it was not cleaned even, in the same condition we brought in to be repaired.

it has not even been a year they have a necklace their and would not replace it with the one there. i but alot of jewelry and so does my daughther. as customers you would think they would help you, but now we will never buy any more jewely from here and we are telling our freinds not to buy neither. they wanted to send it back in to get another result from the company to see if it can be fixed, then wait for a refund of 245.99 only.

it should be replaced right on the spot when we were there. to sadifiy us as customers. i would like the necklace replaced with out paying any more money. it's been over a month already with out the necklace on my daughter neck now. a very dissadified customer

JC Penney issued my very first credit card in 1978 while I was stationed at Ft. Bragg, NC. I've used the card regularly over the years, mostly for clothing. My ongoing problems with JC Penney began a couple of years ago, when I was charged for a magazine subscription I didn't request and never received. After months of writing letters and speaking to customer service (oxymoron) people, and receiving a sheaf of cookie-cutter form letters that never specifically addressed the issue, the amount plus penalties was finally cleared, but THEN their computer kept charged me a late fee on a zero balance, with additional late fees on the errant late fee.

After a few more months of this nonsense with more letters and discussions, the subscription and computer late fees was finally corrected. For months I didn't use my card, until last fall when we ordered drapes and curtain rods. The first drapes were wrong and returned. The second set arrived, but only one curtain rod arrived--the other was on back order. There was some confusion about my payments online due to the funky checking account numbers used by First Hawaiian Bank at my last duty station and a late fee was issued, and again corrected after a few months. I'm stationed in Germany, and when the back ordered rod wasn't received after four months, I returned the drapes and one rod through my APO using Priority Mail and Delivery Confirmation.

After months of no refund and more letters, JC Penney claimed (in another cookie cutter form letter) that they'd never received the merchandise, despite the USPS tracking showing they received it about two months ago, and they blamed it on the USPS. I emailed and wrote JC Penney a certified letter complaining about this, as the packages were properly returned. I also cancelled my account with them after 30 years of regular shopping. My APO referred me to the Postal Inspectors and I filed a complaint. I also told JC Penney that, much like they did so casually for me, that I would be tacking on late fees and making further complaints (such as this one) to the Federal government, the state of CT (where the merchandise was returned) and TX (where the corporate HQ is located.)

I'm angry and disappointed by a once-great company. On top of all of this, in the course of my contacting JC Penney, I learned that their CEO, Myron U., received $10 million in bonuses last year despite poor earnings. Everyone is getting screwed except Myron and the gang, it would seem. German apartments do not come with window treatments. For months, while waiting for the order to be complete, we had packing paper covering our window. This was embarrassing whenever the landlord came by, and our place faces a busy street in a tourist town.

Curtains, while available locally, are expensive, and as a regular JCP customer I expected quick service at a good price. That wasn't the case. We finally drove two hours to Munich and bought the appropriate drapes and rods at Ikea for a much better price, and they were up the next day. In my estimate, although the dollar amount is not great, my time and stress battling the corporate drones for two years and the potential risk to my sterling credit rating lost JCP my business and respect.

I am an former employee of JC Penney and for the time I worked there (3 months) It was like pure slavery. I was always working over 10-hour days mostly by myself doing all the work, not only customer service but all the recovery, stocking, straightening and cleaning until wee-hours of the next morning. The stores A/C was hardly or never on and they always had an excuse to why it wasn't on or that it's just not working properly. When the store is close the A/C IS OFF (managment admitts that) and we the employees have to stay LATE, REAL LATE and recover the store in death defining heat. Complaining does NO GOOD.

One day I was called in to work early for someone else that had call-in, I got there at 9am and when my department manager got there and knew we had limited coverage for the night shift, she wanted me to stay until 12 midnight. I told her that I could stay until 8pm that would put me working 10-hours, I told her if I stayed until midnight that would put me working 14-15 hours straight and that I had to be back at 8am the next morning. She informed me that I needed to be more dependable and that if I don't stay It might hurt my evaluation coming up soon.

I reminded her that I had never missed a day, I have never call in nor was I ever late and I am always available when you called or needed me. She just walked away mad. But, I did not stay. Once I had a dispute with a belingerant customer which the customer was a relative of an employee there (long story)...the manager Steve S., just so happen to come by, but still didn't see the whole dispute. He order me into his office..ok...when I went into his office, he come at me with the most evilest eyes and said, GET YOUR FAT [expletive] OUT OF MY OFFICE, I DIDN'T TELL YOU TO COME IN MY OFFICE. I was in shock, I said, excuse me sir, I beleive you did say for my to come in your office. He just interupted me and said, GET-OUT, I'M NOT READY FOR YOU YET.

That was the day I quit, I told him he stepped over the line. I HAD ENOUGH OF THIS COMPANY! I TOLD HIM TO TAKE IT A SHOVE IT. HE WAS RUDE, DISRESPECTFUL, UNPROFESSIONAL AND OUT OF LINE. I call the corporate office and issued a complaint and told them everything, but I have yet to hear back from them. For real, I am glad I'm just out of there and I know more of my friends are to follow. This has damaged my confidence in a company and working in a hostile working environment and also a slave-driving over-kill employees has effected me emotionally.

It is unfathonable to contemplate that JC Penney's permit dunning calls at 8:00am on a Sunday morning. How easy it would be to conduct a telephone search of our number to determine that more than 4 years ago the number was assigned to us, and the same is not any longer associated with the debtor. No economic or physical damege, but the frustration of fielding calls at all hours is more than frustrating. Needless to state we will not be shopping at JC Penny's ever again.

My wife and I ordered a sofa, Chair, Loveseat and an Ottoman on line on 06/27/2008 and as of today 07/14/08 I have spoken to three people one informed me that someone would get back to me (did not happen) a second person said it was with the trucking company and again someone would get back to me (did not happen)

today a third person informed she only saw that it was damaged but she did not see a re-order or a refund, and she also told me someone would get back to me. We were informed that the on the &th of July that it would be delivered on the 9th of July so I took the day off from work. and no one called me with any information.

I used a vacation day we put all our living room items out to be picked up by the town the night of the 8th and we are sitting on beach chairs

On June 7, 2008. I flew in from Chicago, IL for my cousin's graduation ceremony. My Mom and I went shopping at a Mall in Modesto, Ca. We went to JC Penny's to purchase a few things. I went to smell some perfume that I was going to buy. My mom and I walked out the store and I had the perfume still in my hands. The Loss Prevention people came out to the parking lot asking me had I purchased the perfume. I immediately reacted and told them that I had every intention on purchasing the $32.00 dollar bottle of perfume. They detained my Mom and I for about 2 hours until the police came.

When the office walked in the room he immediately said that I was under arrest. I was a nervous wreck, i have never been so humiliated in my life. The officer then read me my rights and after hearing my story. He stated he didn't believe I tried to steal anything and he would try to get the charges dropped. I wasn't taken to the Police Station instead he gave me a citation that stated Petty Theft on the ticket. I have been calling the Modesto court house since that time and when I call they keep telling me I'm not in the system. I have to appear at the Police Station on July 11th between 1-4p to get booked. My court date is the following monday the 14th.

I had to purchase an airline ticket for this and it definitely has caused a hardship for me. I had to take off from work. I tried very hard to retain a lawyer on my behalf but they were too darn expensive. JC Penny's sent me a letter demanding I pay $250.00 dollars within 20days of the letter which was dated July 2nd. I just don't understand it at all I haven't been convicted of anything yet and yet JC Penny's is already after me for money. This entire mishap ahs caused me so much stress and sleepness nights, I don't know want to expect. I just cannot believe that I'm being treated like this. This has been hell for me and not to mention my family. I will give an update when I return from California.

I keep getting phone calls from their credit department re: a [person's name]. I tell every person, there have been 4 or 5 that they have the wrong number, there is no person by that name at my number. They say they will take care of it but they keep calling. Not sure how to handle this.

Ordered Living Room Sectional and matching Ottoman through JC Penney's website. I have been a customer of JC Penney's for several years with excellent credit. The order went through on June 23 and I got notified by phone by the shipping company that it would be delivered on July 5th (Sat.) between 10-2. Around 3:00 the trucking company called and told me the truck broke down and the furniture will be delivered on July 6th (Sunday) between 9-1.

I called the Trucking Co. and left a message if these items would be at all delivered today. No returned calls. So, I called JC Penney and cancelled the order! Does JC Penney have any obligation for this bad customer service! Thank you. (I am writing to complain to the JC Penney corporate office.)

Never heard from trucking company as to where my furniture is. Not even a call on SUNDAY the second day in a row for non-delivery!

My adult step daughter use to live with me over a year ago had a JC Penney's account. She opened the account under her own name using her own credit at the time, and for sometime JC Penney's has been trying to collect this debt (513.51) from her. I got a letter at my Post Office Box on today which now has both of our names on it (the collection notice) saying that they are now attempting to collect this debt from me.

I do not, nor have I applied or co-signed onto any accounts with Shannon, this includes JC Penney's and my credit is being affected by a debt that I do not owe and under fraudulent false pretenses.

I want my named removed immediately from JC Penney's records, LVNV FUNDING LLC, and from Allied Interstate and ANY ADVERSE OR DAMAGED CREDIT RATINGS CORRECTED & RESTORED, as soon as possible. I also want the harrassement PHONE CALLS & LETTERS TO STOP. Shannon no longer lives or receives her mail at my address.

Our company takes royal advantage on us. They don't want to give us the equipment we need to successfully do our jobs, sometimes safely, they will even turn off the A/C to save money. Our elevators are out of inspection date, and we are always short of people because of the lack of quality employees we hired.

For the past three nights I have been closing by myself in my department, because they don't want to schedule people to work with me. Last night on 5-14-08 I didnt get off the clock until 12:00am, which I came in at 3:30. I was stuck at the registers by myself for 3 hours, and was forced to mainly clean up a lot of peoples messes. I have been rated below average for stocking as I was the only one that worked for 4 hours a day stocking hundreds of shoes a night and couldn't meet the deadlines as I was the only person that stocked shoes. I have grown with such dissatisfaction with this company I have often thought about taking my career elsewhere. I am sorry for all of your bad experiences and I hope you understand it's not all of us, some of us actually do care about you.

I was at the Vista Ridge mall portrait studio on Sunday 6/8/08. I was having pictures of my 12 month old done. I came in early, hoping to get a chance to get her acclimated to the room and photographer. That didn't happen. When we went to the room, she was shy and didn't want to stand on her own for pictures yet. The photographer said, "that's ok, you can take pictures with your mommy. She can keep the ones of you and I'll keep the ones of her". That led to me feeling very uncomfortable and I felt it was extremely unprofessional and inappropriate. After about 15 minutes we were done, and Ava was just getting started, she was finally comfortable, but, we were done with our time. When the salesgal showed us the pictures, there were various discussions.

First, my portrait club membership was not listed in the computer, then we had to haggle over pricing. I expected things to be as they were the other times I have been there, and this time everything was an issue. The gal mentioned that Ava wasn't very happy in her pictures but seemed to get more comfortable as they went on and seemed fine now. I told her yes, she was a little shy about it. She recommended to me that next time I come in early to get her acclimated to the photographer and the studio!!!!!!!! I did come in early!!!!! There was one photographer and back to back appointments.

In addition to my poor service, I heard the service provided to another family who's appointment was written down for the wrong day. This gal told them basically too bad, they didn't have room for them at 2, and that their appointment was for the next day. She did everything but tell them they were wrong. After they protested, she squeezed them in. Based on the service I have received the last several times, and my horrible experience on Sunday, I will NEVER return to the portrait studio at JCPenny's, and I will continue to NOT recommend it to my friends and family.

I ordered my daughters furniture in early March of 2008. They were advertising free delivery and it was on sale. Since I had several gift cards, I had to go into the store to order the furniture. While I was ordering, the lady asked if I wanted to sign up for a card and receive an additional 10% off. I decided it would save me $150 so I signed up. After everything was processed, they informed me that it was on "back order" and would not be ready until May 5. I was annoyed, but didn't want to undo all the paperwork, so I accepted.

When I went to sign the total, there was no 10% discount and shipping was going to be $205! I thought they made a mistake, but then she said"oh, I forgot, no free shipping on large items and no 10% off on furniture"! What? I even asked if I could pick up the furniture myself(the warehouse is in Chino) but they said no. At this point I was furious. I asked to speak to a supervisor. She ended up giving me the %10 off, but said she would reimburse me the shipping cost after it was delivered. At this point, an hour later with my one year old in tow, I just said ok, and left.

When the furniture was delivered I was at work and had my daughters grandma signed for it. She said they dropped 2 boxes off the truck, but the guy told her that it would be fine because they are "well packaged". When we got home from work and opened it up, the large mirror was shattered and the dresser had damage to one corner. I called to inform them, but they told me I had to call in the morning and speak to the original person I ordered from. I did and now it is May 28 and they finally dropped off the new dresser and mirror, however, I explicitly told them that they had to pick up the damaged furniture at the same time and they refused.

My mom called me at work upset because the guy was so rude to her. I called JC Pennys and told them that I am not a storage unit and that if they did not return today, that I would be putting the furniture in my driveway and I am not responsible for what happens to it. In the meantime I have already paid 2 bills!!! All these major companies are truly failing in customer service. Then they sub out there shipping to companies who pay guys $10 an hour and expect them to care about each order. I am so sick of these large corporations who employ no one that remotely cares about their product. It's all about the profit margin. Shame on you!

I was shopping for baby clothing at the Glendale, AZ JCPenney (located in the Arrowhead Towne Center mall) on Monther's Day, 5/11/2008. I began to feel ill and dizzy just before stepping onto the escalator. I decided to step back as I was concerned about falling (I am 6 months pregnant). Suddenly a male employee shouts from across the department Hey! What's wrong with you? Don't you know we have an elevator?!. Needless to say this was humiliating and totally uncalled for.

Other customers stopped and stared, thinking something was seriously wrong with me. As he approached I informed him I was ok, just kind of dizzy and asked that he leave me alone. He disregarded me completely and continued to approach my fiance and I. I asked him to leave me alone once again and he proceeded to yell at me to be careful - but he said it in a condescending tone with a smirk on his face!

I was livid at that point and decided against making a purchase at that store. We set our items down and went to the elevator to escape the employee who was now blatantly making fun of a pregnant woman for being dizzy! On our way to the elevator the male employee walked over to a female employee and began making rude comments about me! I distinctly heard him say That girl, see her over there (he pointed at me), was scared of the escalator and she was crying and s%$#. I turned and made eye contact with this rude individual just to ensure he knew I could hear him and he continued on berating me!

Had I been feeling well I would have stayed and demanded to speak with a manager. I am appalled that JCPenney has such horrible, rude employees! I will never shop in that store again and will advise my family and friends to do the same. Harassing a pregnant customer is totally unacceptable!

I was humiliated in public. My blood pressure also went up as a result of this bizarre incident, which could have had negative effects on myself and unborn baby.

I am now an x-employee of jc Pennys because I was asked to low ball(thats their term)customers that don't have a receipt with their return, What that means is instead of the customer getting the lowest sale price in the last 30 days(as per their policy states) I was suppose to only give them 1/2 off that.(the normal is the sale price without a receipt) But here is the catch....the customer isn't told that. Thye think they are being offered the lowest sale price.I was told that was to keep people from doing returns.

In general anyone without a receipt was treated as if the were a criminal. When I told my supervisor that I would not do this because I thought it was at best unethical and probably illegal I started getting seriously harassed.I have been humiliated in front of other employees, monitored on the security camera and many other things. I decided to file a complaint with the corporate office and thats when things got VERY ugly.

I finally quite my job today because the stress was just to much. I strongly urge anyone that feels they have been mistreated at a jcpenny store due to not having a receipt to contact their local jc penny district office.This type of behavior has to stop. Retail Stores should be expected to do what is written in there policies. My life has been a living hell since this all started AND I STRONGLY URGE ANYONE WHO CAN IDENTIFY WHITH WHAT i AM SAYING TO CONTACT THE PROPER PEOPLE SO THIS CAN STOP

I know that this practice of LOW BALLING customers has been going at at this store since it opened three years ago, as far as the financial damages........its anyones guess but i would venture to say that it is hugh.as far as my own losses, I had to quite my job and have not had a decent nights sleep since this whole thing started in dec.I'm having serious problems with my stomach and pretty much feel depresed and anxious about going to my 9.25 hour job. I actually had a manager put on a pair of mens underpants over her clothes and scream at me because she thought that I should have not return the underpants. I have been monitored on the servelience camera. i have been called into the managers office over and over again and interigated for no reason. I was told by the district manager to not have any conversations regarding my complaint with anyone in the store including the store manager pending the out come of the investigation and still was taken into her office and interigated.

On March 13, 2007, I made a furniture purchase in the Ocean County Mall store. Sales associate James Jackson made the sale. I was very specific with Mr. Jackson regarding what I was looking for in a sofa. My space would not accommodate an L configuration. After explaining this to Mr. Jackson several times and after looking at several different sofas, I settled on the Broyhill Tempest. Mr. Jackson assured me that the sofa met my requirements and demonstrated such to me on the diagram. He said I would be purchasing three pieces of the sectional: the left end piece, the armless love seat, and the right arm chaise. In addition, I ordered the matching chair. While waiting for the furniture to arrive, I continued my redecorating and shopping, much of which was done at this store including additional pieces of furniture, window treatments and accessories. At one point in the redecorating process I needed to check measurements on the sofa in order to purchase end tables. While reviewing the configuration on the diagram I came to realize that Mr. Jackson had not read the diagram correctly. When I checked my order, I realized that I had purchased a corner piece and not a left end piece, resulting in an L configuration, which is exactly what I did not want.

I immediately called Mr. Jackson, who denied his part in this mistake and who refused to discuss it with me, referring me to the department manager, Holly Kerwin. It took several attempts over a period of two weeks to reach Ms. Kerwin on the phone. Then began a three week period of back and forth between Ms. Kerwin and Nancy Rogers, both of whom referred me back to the other, both of whom promised to check on it and call me back, which they did not do. Finally, I spoke with the store manager Tom Gieger on April 12th. Mr. Geiger concluded the matter by promising to refund my deposit if I came in and purchased another sofa. I spoke with Mrs. Kerwin regarding the new purchase on April 13th. She assured me that she would speak to her associates and make them aware of the situation so that they could help me when I returned to the store to choose a new sofa. She stated that I could return to the store any time after a specific day and talk to Kelly or Tracy. When I returned to the store on April 18th, the sales associate Tracy knew nothing of my situation and could not help me. My subsequent phone call to Ms. Kerwin on April 19th was not returned. After this I refused to return to the store again and made my sofa purchase at another store.

My account has been charged for the deposit on the three sectional sofa pieces and the coordinating chair in the amount of $609.53. This mistake was made by the sales associate, who did not know his merchandise and who did not listen to the needs of his customer. The problem was then compounded by poor management. On March 1, I received a credit receipt in the mail in the amount of $134.78. There was no letter of explanation. I am requesting a refund of the remaining balance of $474.75.

I purchased six Stafford V-neck T shirts with a printed label. There is an RN#93677 included in the label. The Shirts were manufactured in Pakistan. After 8 to 10 washings the labels started to flake off. The remaining label is rough and scratchy. All the shirts have the same problem. Only a small portion flakes off so the remaining scratchy label is quite substantial.

The advertised product numbers by the display of the Broyhill Tempest Sofa, Loveseat, Chair, and Ottoman were not the same product numbers that rang up on the register. When I asked about this, the sales person said that the number must have been the color, which it was not. The product number on the flier were different than the sales ticket.

My fear is that I have paid for, but will not receive, the same furniture that has been advertised or displayed on the floor.

My fiance and I were looking for a pub table and chairs. Found nice set with good price on it at Penney's. After analyzing it on our own and returning to the store one week later to make the purchase, we were told by the sales person the price was incorrect (that it was for a different size of the same table). The price sign did not indicate this at all - no mention of different tables. The price sign we'd seen was the same price that sat on the table for at least over the last week. Also the hutch that matched nicely had a price tag showing on it, and we were considering getting it. We told the sales person who then proceeded to move the showing tag to tell us there is an additional charge for the bottom half; it's tag was HIDDEN under the price tag of the upper half of the hutch. They gave the total illusion of decently priced pieces of furniture, and NEITHER pricing was open and honest. Will never buy furniture from Penney's. Not trustworthy.

Dishonest pricing representation. Consumers beware.

I bought a queen-size Rashel Electric West Point Home blanket recently, and I had bought one about two years ago, also. The new one has E 4 flashing on it already, and will not stop by trying to shut it off. The same code was on my last one. What do I need to do, as these blankets were not cheap, and it is winter and need my blanket. If there is something that I can do at home, please let me know. Is it dangerous, as one side on each blanket works, and the other flashes E 4.

I ordered kid's media furniture for my son's room: Harrison TV Hutch and cabinet. I got it at closeout; the original price was about $500. So I expected more than a flimsy piece--a close out shouldn't indicate inferior quality. It's especially bad because it's for a child's room. It's going to BE USED! I tried tightening the cam locks to no avail. All you have to do is move it a bit, and it shifts back and forth. UNREAL! Does anyone sell anything that is half- way decent anymore?

I just want to warn people. If something further occurs I will return.

I have tried and tried with customer service and cashiers to return this non-working slow cooker. My food keeps getting burned. I thought it was me. But after the third time, I stayed at home to see it was not working right. It cooks extremly high, burning the food within one hour on low setting and on warm setting.

It has caused good food to go down the drain. Both meats and sides totaling each $25.00. The third time cost $30.00. My house could had been burned down. It caused smoked damaged twice. It's not extreme, but enough to get me mad.

My mother had purchased new living room furniture and this is the second time that they have experienced problems with it because the store tried to remedy the first problem by giving her defective furniture in which she could have been injured. She babysits my 1 1/2 yr old grand daughter and was in a faulty rocking chair. My mother and grand daughter could have been injured. My mother has a herniated disc in her back. JC Penney said that she will have to wait until they send her a repairman and/or a new chair. It's been two months already. The customer service people conveyed that they will wait until she gets a lawyer.

I received a phone call about jcpenneys life insurance. They gave us good rates for life insurance on family coverage. I took it as 3 months free trial and I kept the insurance, paid through jcpenney cc. I was told that if we did not use the insurance within 15 years all premiums would be refunded.

My husband passed away and when I called the insurance co, they told me that a heart attack was not covered.

They called me regarding someone elses’s credit issues. They are calling the wrong number and refuse to take me off their calling list. I get about ten calls a day from the number above during all hours of the day and evening. The hours I have spent calling me interferes with my class schedules and my work schedule.

I purchased a Broyhill sofa from JC Penney's in October 2005. It was a special order. I started noticing that the fabric was balling up just before Christmas and I just called them about it. There is only a one year warranty on the fabric from Penney's and Broyhill according to Kevia with JC Penney's.

I am now left with a sofa that hasn't lasted a year and a half with the fabric defect and nothing I can do. This is insane. It is obvious that there is something wrong with the fabric. This is a $900 sofa and it looks awful. I was sure I would be able to show someone that this had to be a flaw, but no one wants to even look at it. Don't ever buy a sofa from JC Penney or Broyhill if you want to be sure that after a year if you have a problem someone will want to help you.

I ordered 2 recliner's on 12/8/07. On 12/13/07 I received the charge on my VISA and an email from Penney's (which I still have) that they had already charged my card. Here it is 12/26/07 and no chairs and no one I call at Customer Solutions seems to know when if ever I will receive them. I am wondering if I just need to cancel the order and call my credit card company to go after them.

When I call for status they repeat everything that I already know except they don't know what trucking company will deliver, or even if they have ever been notified. When you place the order online, it doesn't tell you when or how long shipping takes. I had one employee even admit that. Now they say I am lying. Could they be any worse?

I ordered a Nintendo Wii online through JC Penney's website. When I placed my order it said that it would ship in 2 weeks. It has been 2 weeks and last night someone claiming to be from JC Penney called and left a message that the Nintendo Wii you ordered has been cancelled and hung up. I have not recieved any email notification that my order had been cancelled. I went online to view my account and it shows that it is still pending shipment and has not cancelled.

I called JC Penney's customer service and the representative I spoke with said that it has not been cancelled and that they have no record that anyone from JC Penney has contacted me. He recommened I wait a few days to see if it is really cancelled or not. I am upset becuase

1) they took the order, I waited two weeks thinking I was going to recieve the item and now it may (or may not) have been cancelled

2)JC Penney is unable to either confirm or deny the status of my order

3) since this order was placed on line JC Penney should have limited the number of orders they processed if they were only going to get a limited supply.

4) JC Penney should be filling the orders in the order in which they were placed but there is no guarentee that is happening and lastly

5) there was absolutely no discretion used by JC Penney when they called and left a message at my house regarding my order. This was going to be a suprise for Christmas but now becuase they said what I had ordered and becuase I didn't hear the message first, the Christmas suprise has been ruined! Thanks a lot JC Penney!

Received a new credit card from JC Penney with letter stating Since the address and/or first-last name on the application did not match the address and/or first-last name contained in the consumer credit report. we are writing you to confirm that the account was opened at your request Why do I have a different name/address, if any, in your report.

There were some clothes I planned to purchase for a sale price, and after coming to the counter the prices were raised, so did not buy and returned them to the store. but, jcpenney have sent an bill to pay for them. though I contacted so many times through letters and phones, still jcpenney is sending me the bills.

I purchased apair of eyeglasses about two years ago,since then I have taken them back to have repaired and I'll be darn if the things haven't split again.A line right down the middle of the lens. I've been having headaches because I really could not afford to buy another pair so I started wearing another old pair. My daughter finally came up with the money for me to buy another pair. I am disabled and have a hearing problem. I have lost my reciept and don't want to go back out there, the last time they had an attitude.

I have a JC Penney credit card that I use very seldon for very small purchases. I purchased $73.66 05/29/2005. When I got my bill I had a credit insurance premium charge on this amount for 0.37. I have never authorized this insurance. I called the 1-800 number and they told that I have been charged for this insurance since 1989. I asked them to show me proof of my authorization. The 1-800 customer service answer was get a lawyer if you want. I told him I was going to file a complaint with the better business bureau. No credit has been given.

I have paid for something I never authorized since 1989.

i am upset about the jc penney back to school ads showing a young girl shaking her butt to the camera- very inappropriate at that age and very upsetting.

We purchased a queen size mattress set at J.C. Penney. Cost $835.15. We were told by the sales person that if we put it on our J.C. Penney charge there would be No Payments and No Interest for 6 months. We skipped the payment when the bill came based on this information. Which now appears to have been a blatant lie. WHOA! Within a few days after missing the due date we were dunned by the Monogram Credit Card Company of Georgia. We were told that a late charge ($20.00) had been added to our balance and a payment was due immediately. It was then we were informed that it was No Interest but not No Payments. We told the caller that a payment would be sent ASAP. After some irate haggling he agreed to remove the $20.00 late charge. Within 5 days We received 2 additional dunning calls asking where the payment was. We told them it was sent and that it would be 'paid in full'! We received a 4th and final call (now these were all within a week!) at 8:45 A.M. on a Saturday morning. This was two days AFTER they had received the full payment that they had not yet recorded! Very harrasing to say the least!

Don't ever purchase furniture from JC Penney. They have no warranty other than that the furniture has to be delivered in good condition. The only other warranty you have is IF the manufacturer provides one. More than once I have been really burned by the quality of products made in China or America from manufacturers that not only provide shoddy furniture that Looks good at first but is poorly designed or manufactured and doesn't hold up. Then consumer beware--you have no where to turn because JC Penney doesn't care!

Loss of a $500 armoire because the door broke in half. Loss of another $300 desk because the drawer broke.