J.C. Penney

I would like to complain about the terrible service that they provided me. I just wanted to let you know that my feet are not going to step at their store ever again. I ordered my sofa bed 4 weeks ago. The scheduled delivery did not come on time and they did not even call me. I slept 7 days on the floor because they were late with my item. It is very sad and I am very disappointed.

Every day, we receive a telephone call either at 10AM or 1PM from someone speaking in Spanish about a bill that needs to be taken care of. The call is a recording, and you cannot get the attention of the woman speaking. We have had this telephone for four years. Someone had this number before we moved to Berryville, AR, and we have had calls from schools and other places trying to reach this person at this number. Please check your records and take this number out of your records. The caller seems to be from California, and the only thing that I can understand is J.C. Penney.

So-called perceived improvements lead to higher prices. Recent JC Penney advertising is insulting and low-class with crotch scratching and mixed race flaunting a questionable blond comedian.

My husband (who is a pastor) and I were in store #2988-4 at 7700 Polo Grounds Blvd in Memphis, TN to purchase items for the mothers of our church. We were serviced by Angela **, who was courteous and friendly. We called and pre-ordered everything before coming to save time. She eagerly assisted us then assured us everything was ready before the call was completed. She did not disappoint us. Thank you again for having employees such as Ms. **. We look forward to doing business with you again.

My name is Gloria **, and it isn't often that I become upset enough in a store to write a letter to management. However, I feel I must write this letter to bring closure over an incident that happened in one of your stores in Fort Smith, Arkansas. I have been shopping JC Penney for over 25 years. This incident left me both angry and frustrated and more than a little disappointed. I feel inclined to write this letter to you so that no one will be misrepresented.

In December of 2008, I was wrongly accused of shoplifting. I am a law abiding citizen who strongly believe in my Lord and Savior, Jesus Christ. Now this statement might mean nothing to you but as a true child of God, it describes my character. I guess you ask yourself, why write to you now? Because all what I went through by being stopped by one of your loss prevention officers was devastating. First of all, it was all an honest mistake. I was 58 at the time of the incident, and well past the menopause stage. I was handcuffed and put in the back seat of a police vehicle, I was hyperventilating. I was innocent and I've never been cuffed and hauled off to jail. I was also hurt and humiliated. I can't pass by JC Penney without feeling hurt. You might say who was right and who was wrong? I base them on the word of God.

In December of 2008, the best time of the year for me, I was shopping for a dress for my granddaughter who lives in Arizona. I had been to Wal-Mart, K-mart and Justice for Children and did not find anything suitable for her. As I headed toward JC Penney there was a shopping cart at the door that I took into the store to shop. I remembered I had a ten dollar saving certificate from JC Penney. I picked her out a necklace, some earrings and a Southpole jacket but did not find a suitable dress for her, and I knew I had to get it mailed to her in Arizona before Christmas and time was running out! I was a bit excited because, I happen to see two of my church members and I began talking to them and left my purse and shopping items in the cart, which was a Wal-Mart basket in front of JC Penney. We talked about little girl dresses for children and she mentioned that Sears probably has some cute dresses for children. We continued to talk and head toward Sears and I totally forgot I had other items in the basket.

My focus was on Sears! I was telling my church member that I had been looking for my granddaughter a church dress for Christmas but I was not successful. Sears was the only store I had not been to. I was so excited because there was still hope and that was all that was on my mind. As I passed the cash register desk with the cart, please know that I had no intentions of leaving JC Penney without paying. At that moment, an employee named Angie ** stopped me and grabbed me by the arm and said, "I'm loss prevention and you're under arrest for shop lifting" I was shocked beyond belief. At the time I was 58 yrs old and never stole anything in my entire life. I asked her if there was a problem, because I did not know why she grabbed me. She started pushing me back into the store. I was shocked beyond belief. It registered she said again that I was under arrest for shoplifting because of the things in my cart. I said, "Oh, no! I had no intention of not paying for my merchandise." I told her I was going to pay for them, I only forgot they were in the cart. And she said, "No, we are calling the police." I stayed and waited for the police because I knew that was not my intentions.

I offered to rectify the situation only because I totally forgot I had other merchandise in the cart. I knew my purse was in the cart, but it did not dawn on me that I had shopped for other items for my granddaughter in the cart as well. Needless to say, the nightmare began. Since this incident, I have never been back in JC Penney for the way I was treated. I was handcuffed, and dragged to jail and fingerprinted and I did not deserve that. I had to go to court to prove my innocence. All of this I had to endure for some time. I was totally innocent of the charge. Ms ** jumped to conclusions. I told her I totally forgot about the other merchandise in the basket. My focus was on getting to Sears before closing. I had approximately $150 in cash and a $10 saving coupon on hand. I could have easily paid for the merchandise that added up to about $50. I went to court, my lawyer plea bargained not to have this on my record. However, I feel impelled to write this to you because it could easily happen to someone else.

I did not wake up with the intention to plan to steal that day. It is totally against my values. I was hurt and humiliated. I had to endure all of the pain and suffering for something I was totally innocent of. Ms ** could have been more understanding instead of jumping to conclusions. I pray that in the future you give someone the benefit of a doubt before jumping to conclusions. My sister wanted me to call the news and go public with my story but my sister in Maryland encouraged me to write management because JC Penney has changed for the better. I cannot pass by a JC Penney without feeling the hurt and pain and the suffering that I had to endure. I hope that your concern about this situation will make it possible for you to train your staff and give them a benefit of a doubt. Please do not hesitate to call me or write me. Thank you for your time.

In February 2012, I went to the JCP store in Rockaway, NJ to look at living room furniture and decided to purchase a sectional and ottoman. The salesperson took my information and ordered the items while charging my card a deposit. She then stated I would receive a call shortly to schedule a delivery date. After 2 weeks. I had not heard anything so I called Customer Service and I was informed that the delivery would take 8 - 10 weeks. I finally received a call in April to schedule a delivery date and was told they only deliver on Tuesday and Thursday but unfortunately I work full-time and would need a Saturday delivery which I was told was not possible. I then took a day off from work after scheduling a delivery for Thursday 4/19/12 and when I called, I was told, "No, I'm sorry. You are not scheduled for delivery but we can have you scheduled for Tuesday." I explained I took the day off from work and could not take another day for this. I then made arrangements for someone to be at my apartment on Tuesday, 5/1/12.

I received a call Monday, 4/30/12, from the delivery company that they would deliver the furniture between 1 pm and 3 pm on 5/1/12, but if I needed a different time, to call back. I did call to change the time and was told they had notes down not to deliver per Mike at JCP. I was then transferred to 4 different people ending with Patrice in Credit Support. After explaining my upset with the entire transaction with JCP, I asked Patrice if I canceled the order, could I get my deposit back and she stated, "Yes, it would take 48 to 72 hours." This was on Monday, 4/30/12, and 72 hours was Thursday, 5/3/12. I called again on Thursday, 5/3/12 and spoke to about 4 to 6 different people once again including, Rose (extremely helpful) and Kenya who told me she would call me back in an hour but instead went to lunch when I called back.

Rose continued to call me with updates and then proceeded to escalate the issues, unfortunately the other people that had called me back I do not have their names but the last 2 people I spoke with stated that the refund has been sent and assured me it would be in my account today, Friday, 5/4/12. I still have not received my refund and have spoken to Angela and Sheila because I am now being told that the refund will be in my account by next Wednesday or Thursday. I have never dealt with a company that has lied to a customer over and over so much and cannot provide any reference or confirmation numbers for the refund transaction. I will never purchase anything from JCP again or any company they may be affiliated with.

I was told today by your office in Plano that I have been charged five months for Leisure Plus. I never signed up for this or ever remembered talking to someone regarding this scam. Per Leisure Plus, they advised they will only reimburse three months and the other two months is yours to reimburse. Please advise.

New marketing policy: Until recently, I was a loyal shopper using coupons and other perks. The store in the Woodlands, Texas area is almost dead as several of my friends and myself no longer shop at Penney. If it isn't broken, why try to fix it? The catalog's layout is awful.

I am so not satisfied and very angry. I went and had my hair done blonde a few months ago. Well, she was supposed to touch up the roots for me and the colors didn't even match in the end but it wasn't too bad. I didn't care for it that much but I kept it for a little while and ended up doing it a med toned brown here at home. About a month later, I decided to give JC Penney another shot with my hair. It was only $85 when I got my hair bleached and cut last time, so I decided to go in and keep it a darker tone this time and told her to just work her magic. She kept the dark that I had and added a little red tone to it and like three blonde streaks in the back. I thought it looked good.

Okay, when I was leaving, I went to the counter to pay and they charged me $120! And my hair is super, super short and it didn't take as long as it did last time. I have never paid that much to even bleach my hair when it was long. I think that's crazy, crazy as short as it is. I have before and after pictures too. I had residue all on my forehead too when I got home a minute ago. I just got through scrubbing my face. I used the JC Penney in the mall in Longview, TX store #304, transaction # **. I will not even be buying anything from JC Penney anymore nor will my friends and family. I had a friend that is coming down next week and I was going to take her there to get her hair cut, instead I will find somewhere else. That's crazy. I'm willing to email you the pics as well!

My wife purchased a three pack of Stafford men's briefs size 38. I used them for a short period of time and the elastic became loose and I had to throw them away. I have used this product for many years without any problem. Why should this happen on the three pack that my wife bought? Something had to be wrong.

Salon-Prescott, Gateway Mall: I have a weekly standing appointment to have my hair done. They have currently set the temperature too cold, and the manager said it is controlled at the corporate location and it can't be changed at the store. Some of the hair stylists are having to wear a sweater, and I have started to take a sweater, as I did today. Next week, I get a perm; and the following week, I will be getting color. It is very uncomfortable to be sitting in the cold temperature with wet hair. I have seen in the past that a maintenance person adjusted the thermostat. I believe that the store manager is refusing to have this done currently. I can't understand why the manager would not want customers to be comfortable and happy.

On July 8, 2011, I had a JC Penney's interior decorator come out to my house to help me with new window treatments for my first home. I informed the decorator that I wanted a contemporary look, but I would need her guidance since I did not have any interior decorating experience. She went through a list of everything that I would need and the total came out to over $4500. Since I did not know any better, I made the purchase. I was told my new window treatments for my home (I did 4 rooms) would arrive in 8-10 weeks. Nearly 3.5 months later, some of my order arrived. The color of the blinds blended in with my wallpaper in the kitchen and looked monotone and awful. The blinds in the office that face in front of my home looked awful from the outside of the house because the color did not match. The drapes in the family room were okay, but at this point, still no drapes for the front room.

A month later (4.5 months after the order), the drapes for the front room came in. There was a horrible cornice in this crimson red fabric with these horrible yellow gold thick shears and draw strings to pull them open. The fabric was totally different from the fabric swatches that I was shown. This looked like something that belonged in an old 1970's hotel. What happened to contemporary? The decorator was lost in 1970 I think. JC Penney's manager did send out another decorator to redo the horrible mess that the original decorator created. I got all of my blinds switched out to the correct color, however, this process took another 3 months! I was told the new order would be expedited. It still took 3 months to get the new drapes. The decorator spent no time looking at the fabric. She picked out one book, one sample and said this is it, like she was just trying to rush me along.

The new drapes, when they arrived 3 months later, were awful. I did not even have the installer finish. So now we are in February 2012 (8 months after initial order!). I requested a refund. It is now April 2012 and I am just getting my refund. However, the refund is incorrect. I also have had to take time out of my schedule to constantly email or call the manager because I keep getting ignored. Not only did I go through all of this hell, but I overpaid by almost $3000 and JC Penney is still has not refunded me the correct amount of money. This experience with JC Penney has been the worst purchasing experience of my life! I have never felt so taken advantage of by a company ever!

I made 2 checks amounting to $50.00 each, dated March 8 and March 21, 2012, payable to J.C. Penney as payments for my credit account. But these payments were (mistakenly?) diverted to a different account, which unfortunately affected my credit score. Please correct these mistakes.

I bought an Alfred Dunner blouse at Herbergers today for $18.20. I priced the exact same blouse at JCP and it was $40. I use to shop Penney's for Alfred Dunner but will no longer shop there. Your prices are a joke. I liked it much more when you had your $10 and $15 off spending so much. I am a very good shopper and know prices. Your new pricing system is awful. If you don't believe me, send a secret shopper to Herbergers. Their Alfred Dunner was 50% off plus allowed to use an additional 30% off coupon. You do the math. I am really disappointed. I'll shop at Herbergers now and not bother even going to Penney's.

I am very disappointed with JC Penney customer service. I had to call them five times. I wrote uncountable numbers of emails and still no one can answer where my order is. I am writing to them since 2nd of March. I was calling five times. I made two orders. One finally came, but where is the other? I made this order for my vacation. I will have to go without swimsuit. Thanks, JCP. Terrible service. My mood is awful. Thank you for the destroyed vacation. I made my order on 24th of February. It's the first time we have to cancel it because of my visa. I can't insert my good visa number in website.

Then my order was canceled without any explanations. I ordered again. The week of silence, then the week writing emails and calling to credit card service because they can't separate shipping address from billing address and need some kind of my bank letters with address confirmation. Then I'm waiting for the shipping because some items became backordered and JCP have to find them in different shops. And finally, after delaying for a month, I will receive a part of my order today. So can you tell me why items after ordering aren't put in shopping cart and after paying aren't sent to customer immediately like in all normal shops? Why do I have to wait a week to pay then a week while they will find items in different shops? Some of them became backordered! Too many mistakes, don't you think so? It's not the first time, but the last I am buying in JCP shop. I am waiting from 24 of Feb, it's now 4th April. I want to complain about such terrible service.

I was so excited about the new J.C. Penney, until now. I ordered a mattress set, bed frame, dresser, night stand, and headboard from them. I was expecting guests and needed the items for my spare room. When I realized the mattress would not even ship until after my guests had left, I cancelled it. I ordered and received a mattress from a competitor in three days.

The frame, dresser and night stand were in stock when I placed the order. Yesterday, when I called, everything was fine and on schedule. Today, I learned that the furniture has not even left the JCP warehouse to ship to the trucking company for delivery. Three days to go before company arrives and still no furniture. I had to cancel everything. Now, I have to wait for a refund to go and purchase furniture elsewhere! Save yourself the frustration of ordering from JCP and spend your money where you can actually receive what you order. Never again JCP!

I tried filing this complaint a few days ago, but it does not seem like it went through. I went online to check my account status on my J.C. Penney account because I had some problems with an order that I had placed back in December. I had ordered a pendant and it was never received. I advised J.C. Penney of this several times and they insisted that FedEx had delivered it. They supposedly sent a replacement which I never received and once again they claimed it was delivered. I requested a copy of the signature that should have proven delivery and they were unable to provide it. They promised they would credit my account and instead charged me again for the pendant.

After several attempts to solve this issue, I filed a complaint with the Better Business Bureau. They contacted them and they finally credited the amount back to my account. Evidently, the emails I sent them complaining about this issue prompted a backlash, as when I logged into my account, I noted immediately that my name had been tampered with.

My online account was opened under my full name Linda J. **. However, when I logged on this time, it showed Linda **. I showed this to my husband and my daughter and they both agreed that it is a derogatory term to get back at me. I went into my profile to try to correct my name and I am unable to do so. I can only access address, phone and bank information which confirmed my suspicion that someone went into my account and tampered with my name.

I have taken several photographs of this as proof, should they go back in and correct it. I feel violated and I am in fear that they will tamper with other things in my account. I would like this investigated and the person responsible to be prosecuted. I am fully intent on pressing charges. If this is not something you can handle, please direct me to the proper agencies who can handle this. Thank you.

I hate the new pricing that JC Penney recently implemented. All of my coworkers, family and friends feel the same way. I used to love JC Penney. I went shopping there on a weekly basis. Unfortunately, that will not be the case anymore. I'm going to miss this store as well as many others too. I hope the CEO or whoever made these changes will change things back to the way they were or at least improve the pricing! I predict that many stores especially in my small community area will be closing if something does not change. Listen to your customers! Thank you.

I ordered a pendant from the J.C. Penney catalog in December. The pendant was never received, and after several complaints, we went back and forth, and in the end, they charged me because FedEx claimed they had delivered it. I had to finally send a complaint to the BBB, who investigated and found that there was never a delivery confirmation, or my signature for receipt of this missing pendant. They finally credited my account back for the charge, after the BBB contacted them.

Tonight, when I went online to pay for my account, I was shocked to see that my J.C. Penney account had been tampered with. My last name on the welcome page had a "BS" in front of it, which I take it to mean **. I have seen my name on the welcome page many times, and this is the first time I noted the BS in front of it. I have taken a picture of it as proof, should they quickly fix it and try to make me out to be a liar. This is against the law, and I would like the person responsible to be prosecuted to the fullest extent of the law, for illegally accessing my account without my permission. The emails I sent regarding the pendant have replies from a T. **. Whether this is the person responsible, I do not know.

I have been a very loyal customer of J.C. Penney for years. I would visit our local JCP store almost every week. JCP was my favorite and first place to shop. But not now! Now that the CEO changed the ways of JCP with his new "pricing," my shopping experience has also changed drastically. I haven't been in the store since February, when the new pricing implementation took effect till this past weekend when my husband and I decided to stop to browse.

This was the first time my husband had been in the store since the change. He has always liked to shop for his clothes here, and he also was in shock. We purchased 3 polos for him which costs us $60+. In the old days, those same shirts would have cost us at least $20 less with our coupon savings and rewards we would received by doing the survey on the back of our receipt. St. John's Bay polos used to be around $10-$15 when on sale. Now, an SJB polo's regular everyday price is $20. How is that fair and square?

I love to shop for bargains and with coupons and sales. JC Penney was a great place to shop. The new ads being sent out to our homes and in our local newspaper is a joke--not enjoyable to look at and in my opinion, the layout looks like JPC spends a "mint" on this type of advertising booklet. I usually throw them in the trash because there's no point to looking at them. The new pricing program in my opinion is a big mistake!

JC Penney has lost a big portion of my business. I might occasionally go in there to browse, but my Platinum JCP card will probably be knocked back down to the standard Red by the end of the year, because my annual spending will be decreased. And it looks like Kohl's is my new favorite place to shop for bargains, ads, and rewards with coupons!

I hate the new pricing. I have shopped at J.C. Penney for years. It was my number one store for my home decorating needs also, bedding, rugs, etc. I ordered many items from the catalogs. Now J.C. Penney's has stopped sending out catalogs. Since the new pricing, everything costs a lot more and your store inventory has been reduced to a small selection. I believe the changes have made it clear that J.C. Penney's no longer wants any money from senior citizens. Senior Citizens needed the catalogs and we're good customers. Senior Citizens needed the coupon sales to save due to fixed incomes. Again, Senior Citizens are very good customers. You have made it clear; you no longer want our money. I will comply and take my money elsewhere, your loss.

I went shopping on the 3rd (Friday). I did not see any special deals. There weren't any signs about any type of deals. The selection of clothing was slim to none. The store itself felt deserted like a ghost town. This store was always my go-to store. When I received coupons, I went much more often than I do now. In fact, I don't even think of JCP as an option any longer. It is a shame to see my favorite retail store going down the tubes. I hope the CEO looks at his decisions more closely because they have disappointed many customers, including myself and many members of my family.

I made a purchase of a $25.00 and paid with my credit card to get the discount, not realizing that when I moved to a new home, I did not give them my new address because I very seldom shopped there. I realized you are to notify credit cards about an address change, but JC Penney had my phone number and never tried calling me. My phone number has been the same forever.

So I recently tried to get something with my credit and found out that they ruined it. I have had the best credit all my life, and it took them nothing to ruin it for me. They turned me over to a collection agency, and they were able to contact me. Isn't that something? I don"t know what I can do to resolve this with them. I need my credit back.

I'm just voicing my opinion. I know times and things change over the years, but Penny's change is hard to deal with. I've shopped at J.C. Penney for the last 50 years and have been a very satisfied customer. I bought most of my children's clothing as well as my husband's and mine. But in the last month, I do not care for the clothing selection for women anymore. I know I'm older now, but no matter—I could always find something I was satisfied with. I can't find Penney's brand of clothing hardly at all and what I do find is not what I used to see. I would like to see St. John's Bay & the other Penney's brands back. Send the new CEO back and let Penney's continue like it was!

I feel like I'm walking into another Wal-Mart, Kohl's etc. JCP has lowered its status and standards as a quality, cut above the edge store. The store looks barren (though I'm told it has more products). It lacks the glamour and sales motivation that always drew me in. The store no longer has Cabin Creek and other brands I'd come to love. I've been a long time consumer and this is depressing. I hope this scheme works for the corporation, but doubt that I will shop at JCP anymore.

For years, I have shopped at JCP using the generous coupons, getting ideas from the ads in the paper and brochures that were sent to me. I always bought extra items to make sure the dollars off amount was met, paying in cash. With your new cost saving way of doing business, i.e. pricing and lack of brochures and coupons, I have not purchased anything at all at JCP. Perhaps this new system works for you but not for me. It's definitely not consumer friendly. Let's see if JCP comes out ahead profit-wise in the long run.

I'm writing to JC Penney to tell you how disappointed I am about the treatment of my YouTube friend Katersoneseven who accidentally walked out of the store with a pair of $20 sunglasses. She was taken by handcuffs by an officer who treated her like a criminal. Not only did she unintentionally take the sunglasses and offer to pay for them, but she has the whole incident before the arrest on video because she was vlogging for YouTube that very day. She has to go to court, pay a fine of up to $1,000, can never go into that store again, and may have a criminal record and all for accidentally walking out of a store with glasses that were on sale. Here is the video to check for yourself: ** (her story at 8:29). Again, I am so utterly disappointed by how you treated a girl who was obviously very scared and just made a simple mistake. I will never again shop at your store and I expect that many of her YouTube followers will be posting similar complaints. I'm very disappointed, JC Penney. Disappointed indeed!

JC Penney ruined my credit. I closed this account in 2005 and returned the card, but they made it dormant. My ex-wife opened a charge account supposedly in her name only, but they reopened the dormant account instead. Now this mess is showing up on my credit reports because she missed payments. I had no knowledge of what she was doing or their negligence in falsifying the reporting of this problem. I consider this a fraudulent act by JC Penney's, and I want my credit cleared up of all wrong doing at once. I have a part of the account number **. Her name is Donna ** and her mailing address ** Vancouver, WA 98656. She has since paid this off. This should not have ever been in my name. If this inaccurate information is not corrected at once, I will take this to the Local News Problem Solvers and the Internet.

I was at the J.C. Penney in Glendale Galleria, Glendale, CA and the service was horrible. Penney's supposedly has a policy that allows customers to return a purchase even without a receipt, but it's not enforced equally. I tried to return a pair of sneakers that were uncomfortable and made my feet hurt. The manager, Sonia, refused to return them! Then they told me some story about needing an ID for exchanges. This is nowhere stated in their new return policy online or in-store.

The sales woman said they use the ID to actually collect personal information on the customers for credit reporting and marketing. She said it was up to the manager to override the ID function if they wanted. Right next to me, a customer returned a purse with no receipt and they didn't ask her for an ID. I think this practice is tricky and not straight forward. They should disclose that some items can't be returned if there is no receipt and that an ID is required which they use to collect personal information. Also, if you're going to have a policy, enforce it equally, all the time for every customer, shame on J.C. Penney for not being honest.

I was at the JC Penney in Glendale Galleria, Glendale, CA and the service was horrible. Penney's supposedly has a policy that allows customers to return a purchase even without a receipt, but it's not enforced equally. I tried to return a pair of sneakers that were uncomfortable and made my feet hurt. The manager Sonia refused to return them! Then they told me the some story about needing an ID for exchanges. This is nowhere in their new return policy online or in-store. The saleswoman said they use the ID to actually collect personal information on the customers for credit reporting and marketing. She said it was up to the manager to override the ID function if they wanted. Right next to me, a customer returned a purse with no receipt and they didn't ask her for an ID.

I think this practice is tricky and not straightforward. They should disclose that some items can't be returned if there is no receipt and that an ID is require which they use to collect personal information. Also, if you're going to have a policy, enforce it equally all the time for every customer. Shame on JC Penney for not being honest.