HSN

Timothy of Wichita, KS April 9, 2009

Timothy of Wichita KS (04/09/09)
I bought a beauty rest electric blanket and I have one controller that keeps malfunctioning and I have to unplug the unit for at least several hours before I can use it again.This has been happening everyday for the last couple of months and I haven't received anything from the Bilt-Safe technologies Company concerning the information about the controllers being subject to malfunctioning everyday and the possibility of starting a fire while using this item. I purchased this item online from HSN shopping channel thru their website. Please contact me on how get this item replaced at not cost to me or getting a new blanket for my king size bed.

Cindy of Pinellas Park, FL March 1, 2009

Cindy of Pinellas Park FL (03/01/09)
i was extremely excited to get this cookware as i saved for this. i was really disappointed that everything i cooked stuck. i followed the instructions and nothing helped. this is the worst cookware i have ever cooked on. my brother has the same and his also sticks. as i read all the same problems i was having, other people who spent their hard earned money on were also having the same sticking problems and we bought this because it was cookware used by a famous chef.

after reading all these testimonials i am afraid it will do no good to write emeril. i am however, going to let everyone know what horrible cookware it is and how he does not live up to his name and that he is aware of this problem and is still selling the cookware. I really don't know how this can continue to be sold it is false advertising and it does not do what it says it is suppose to do. i want my money back as i am not a wealthy person and have no other cook ware at this time.

i was emotionally devestated when i could not even cook with my new pans that i spent alot of money on which i really did not have but i said happy birthday to me. i cried and was furious i want my money back and i think emeril should stop selling his cookwar.

Linda of Millersburg, PA February 19, 2009

Linda of Millersburg PA (02/19/09)
I bought a 2/pk Garmin on a three month payment plan for my grandchildren on an impluse. After I bought them I realized it was more than I could afford so I called them to cancel the order, they said it was too late that the order was alreay process but that I should just returned them using the return label they provided. I followed the enclosed instructions and returned by USPS on 12/18/2008. I kept checking to see if they process my return and nothing showed so I called and they said three weeks is not unusual around the holidays. I called several times during the following weeks and they said without a tracking number there is nothing they can do. I didn't think i needed to insure the package because it had a company return label on it plus i didn't have enough money with me to do so.

I am out over 300.00. I called HSN on 1/30/2008 and explained my story to a rep named Michel. He put me on hold, when he got back on the phone he told me his supervisor said they were going to give me a full refund. He said they would provide a tracking number with 5 days and if I didn't get it by then I was to call back. I ask who i should ask for and he said it didn't matter because my account would be noted that a full refund was in process. I called again on 2/18/2009 and no one seem to know what I was talking about. I requested to talk to a supervisor and got no help from her either. I feel they could care less about my loss of 300 they are letting me out there with no hope of getting my money back.

I feel they stoled my 300.00 and the reason they told me they would refund my money was just to put me off untel they got the last payment out of my back account, they have my GPS units plus my 300.00 and will resell them again and do the same to someone else. Can you imagine a business as big as HSN cheating the elderly or anybody for that matter. I hope someone can do something to put an end to this cherade.

Linda of Millersburg, PA February 19, 2009

I bought a 2/pk Garmin on a three month payment plan for my grandchildren on an impluse.After I bought them I realized it was more than I could afford so I called them to cancel the order,they said it was too late that the order was alreay process but that I should just returned them using the return label they provided.I followed the enclosed instructions and returned by USPS on 12/18/2008.I kept checking to see if they process my return and nothing showed so I called and they said three weeks is not unusual around the holidays.I called several times during the following weeks and they said without a tracking number there is nothing they can do.

I didn't think i needed to insure the package because it had a company return label on it plus i didn't have enough money with me to do so.Needed to say I am out over 300.00.I called HSN on 1/30/2008 and explained my story to a rep named Michel.He put me on hold,when he got back on the phone he told me his supervisor said they were going to give me a full refund.He said they would provide a tracking number with 5 days and if I didn't get it by then I was to call back.I ask who i should ask for and he said it didn't matter because my account would be noted that a full refund was in process.I called again on 2/18/2009 and no one seem to know what I was talking about.I requested to talk to a supervisor and got no help from her either.I feel they could care less about my loss of 300 they are letting me out there with no hope of getting my money back.

I feel they stoled my 300.00 and the reason they told me they would refund my money was just to put me off untel they got the last payment out of my back account,they have my GPS units plus my 300.00 and will resell them again and do the same to someone else.Can you imagine a business as big as HSN cheating the elderly or anybody for that matter.I hope someone can do something to put an end to this cherade.

Valette of Coraopolis, PA February 12, 2009

Valette of Coraopolis PA (02/12/09)
I have only ordered two items in my life from Home Shopping Network. The first item was deducted twice from my debit Visa card and then took 4 weeks to give back the second charge. This time will be my last time and I hope I can post this experience all over the net so that people will not order from them. I purchased an Acer Aspire One laptop computer on a flex pay plan. Again, I ordered on my debit Visa card which is attached to my checking account. I ordered the item on January 17, 2009 and the first amount of the flex pay was deducted on January 17 for 139.19. The payment cleared on January 21, 2009 according to Home Shopping Networks own records.

The item arrived on January 20, 2009 and was defective. It would not even load windows after turning it on. I took it to a computer store and I was told that the error message was a virus so they sold me a used, defective computer that I only purchased from them because I could pay it in installments. I called them and first was told to ship it back to Gateway then I called Gateway/Acer and was told to ship it back to HSN. I called HSN back and asked for a shipping label to print pre-paid. They refused. Now I would have to wait 10 days for them to send me a pre-paid shipping lable instead of allowing me to print one on my computer. I told them I did not want to wait ten days so they told me to go ahead and pay for shipping and insurance and include the receipt and they would reimburse me for the shipping and insurance.

I sent the item back and HSN said they would credit my account and prevent the second flex payment from being charged. The refund appeared in my account on Friday the 23 of January and then on Monday the 26th of January, was deducted again from my checking account causing several overdraft fees. I called HSN, wrote to HSN and no return email. I was told to send my bank statement to the customer accounting department which I faxed. Now I was still owed the original refund plus, shipping and insurance of 23.00 plus 200.00 in overdraft fees. HSN told me while they had received the defective computer, I would have to wait two more weeks for the new refunded 139.19 and the shipping and they did not have a decision on overdraft fees.

I was refunded the 139.19 this past week, I have never received the 23.00 in shipping and now they are not going to pay overdraft fees either. This scam of charging twice is probably how they make millions of dollars off of some consumers who do not even know they have been charged twice which happened to me on the first item a couple of years ago. This time, I did not have the funds to pay it two times and it cost me so much in fees that I could have bought the same computer for less at Best Buy locally. Now I have no computer and have spent more than I would have for a computer trying to buy it from HSN. I hope you can stop other consumers from buying from HSN.

I spent 350.00 for a computer in fees that I could have paid for a computer that actually worked from Best Buy locally. I was credited the flex installment amount for the computer that I returned after I paid another 350.00 in fees, shipping and bull about where to send the defective item. I have also been charged twice in the past for the only other item I purchased from HSN and from what I have seen on your site, this happens all of the time.

Tami of Salem, OR February 7, 2009

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