HSN

I ordered a bracelet for my daughter in Dec 2011. They told me it would be here before Christmas. Well on Dec 22, I called because it still had not shown up. But to my disgust, they told me that it was delivered that day. For some dumb reason, UPS left it on the porch when nobody was home and they did not require a signature.

So after I told them there was nothing delivered, they had UPS call me to tell me yes, they delivered it. So I called back to HSN and they said, "Okay, we're sorry." Do I want them to send another? I said no because it will not be here before Christmas. So okay, they said, "Don't worry about it. You will not be charged for it." Then I get a call in mid-January saying that they talked to me and I authorized them to charge me for it. I will never order anything from them again if they do and I will advise my friends not to do the same. I am pissed.

HSN return policy says that if you are not completely satisfied with the purchase or if it does not meet your expectations you can return with 30 days for a complete refund. But what they don't tell you is that if they feel that you make too many returns, then they will cancel your account with them. Their return policy is false. I have made many purchases from them over 20 years now some were great buy many were not. Now they have canceled my account as well as my sister account because of the address we both live at. HSN needs to do better QC before the sale an item.

I called in over a month ago to apply for HSN credit. I gave all my personal information to someone and never received a letter of denial nor approval. I also made calls to HSN to check on this matter and was told maybe it's time consuming due to the holidays. Going on two months, come on!

I bought an X-box 360 bundle package for my 9 year old daughter for Christmas as her main gift. When I called to place the order, I asked them at least 4 or 5 times during the ordering process that they were absolutely sure that it would be here before Christmas. They assured me that it would arrive by no later than December 23. Well, here it is December 26 and still no x-box. When I called them on December 24, they said that UPS would be delivering up until 10:00 pm on Sat. And that it would be there by then. Well, I called UPS around 8:30 pm and they said they were pretty much done delivering for the night and that they aren't open on Monday either.

If I would have known how horribly irresponsible and uncaring HSN was about products purchased for Christmas gifts, I would have purchased it elsewhere. You know what they say "Fool me once, shame on you. Fool me twice, shame on me! "Not about to find out! HSN is very unprofessional as a company that sells several thousand products each year. Customer service sucks and I won't be doing anymore shopping through them ever again! Was very, very sad and upset that I had to tell my daughter her Christmas present didn't arrive on time. How they do so much business is beyond me after reading all the different complaints about the way they operate. If this complaint helps just 1 person, then there will be one less person they have disappointed and ** off!

HSN advertised the iPad 2 and a definite delivery date on December 23. I bought one for my daughter for Christmas. It was to be her biggest and most wonderful gift ever. HSN authorized the money from my bank on my credit card. HSN called on December 22 to say that they cannot deliver the iPad until January 19. It is 2 days before Christmas. I even had a gift message attached. Zero should be a valid choice. Christmas has changed because that was supposed to be my daughter's gift. Now what do I do? The bank will put a hold on any returned money. It is 2 days before Christmas. HSN advertised a product, authorized money for that product, and promised a delivery date for a product they apparently did not have nor could deliver. They could have offered something other than sorry. This is a very sad company, irresponsible. I will never trust them again, not ever.

I purchased a phone package from HSN. I did not choose to keep it and returned it. About a week later I received a form letter from 'The Wireless Center' stating that they could not 'accept' the return for both, as the phone was not included and that they were also returning the phone. HSN refuses to credit my account for this purchase due to the above.

I just wrote a total long complaint. it was deleted because I failed to see the stars on rate your overall experience. Why would I complain if I have to rate one star for a company that has ruined my credit for 25 and 8 months of harassment from a collection company. I explained to a HSN why I was late. She turned my account over to collection. I am 75 and will probably die before my credit gets back to excellent. Thanks HSN. I will never order again even though I order from TV sales station. I only watch and buy from QVC.

I am too tired to go through the whole explanation if it gets deleted because I did not see Rate your experience. I would not rate your company 1 star but it is the only choice. Hopefully this complaint goes through. My credit has been ruined. I was refused at Steinmart for a credit card. It was a shock and a first.

I ordered about 27 Christmas gifts worth about $2000. I filled out the gift message portion of each one. The orders went out without gift notification and also with the price tag of each gift inside. When I pushed the chat button on the HSN site, they made me list the order number for each gift. Then after I did that they told me they could do nothing and they would give me $10. I said I don't want the $10. I want my gift recipients to know who sent the gifts. I called the company. They have promised to notify every recipient that they are getting or already received a gift from me.

But all the recipients will know exactly what I paid for their gift. Talk about embarrassment and a horrible experience. My grand children can compare prices of gifts. My recipients all know what I paid and I am totally humiliated and embarrassed. I still do not trust that they will each receive a letter stating who the gift is from.

I purchased an expensive Singer machine and the rolling case for it. The case is damaged. I have been trying to get another case. They do not have any at this time. They want to give me credit on the case if I keep it. The card it was used to purchase the case had to be closed. They have no way to give me credit, only a store credit for future use. I have news for them; I have no plans to do that. I really wanted this machine but I guess I will have no choice but to send them both back. This company is a joke. They are very poor in customer relations.

I purchased a heavy duty Singer sewing machine from HSN. First of all "heavy duty" Singer sewing machines used to be made of metal, this is not. However, it is made and painted to look like it is still the metal case and frame! The only metal is the sewing bed. It is very flimsy and not at all like the previous (25years ago, heavy duty Singer) sewing machine I had. 2nd, the on air presentation showed extra feet that was a special that only HSN had when you purchased that machine. On air it said, you would get the feet along with a Cd of how to use them.

No Cd was included! I called customer service and they said they would send a cd out but that was 7 months ago and I still don't have the Cd! The feet that were included came bagged altogether in a plastic baggy with no instructions or even a description of what each foot was. If I knew what the names of the feet were, I could at least freaking go online and find instructions to use them. Don't trust the added "goodies" as they call them. The extras that you are supposed to get either aren't included, lack even paper instruction booklets, are misleading or don't arrive at all!

I also purchased a computer from them which was supposed to come with a whole bunch of extra software. But, what they don't tell you when they're spewing their sales pitch is that the programs are trials only. You have to spend $30.00 to $95.00 each to be able to keep using the software! Also, the virus protection that came with the computer was supposed to have an extra 2 years on it as a special from HSN. The original virus software had a 90 day use on it. I figured I'd use the 90 day one first then activate the 2 year extra one included as HSNs "special added promotion" What they didn't say was that you have to redeem the 2 year virus certificate within 30 days or it is null and void!

Since I didn't redeem it within 30 days, I'm without virus protection and to add insult to injury, every freaking time I turn on the computer, the non working McAfee slows down my computer by loading and sending 3 messages on my screen at start up. 1asking me to purchase, 2 telling me my virus software has expired, and 3 telling me I'm at risk. I have tried disabling McAfee, they have no feature to let you prevent those messages from popping up. Also every now and then a message will pop up saying I haven't updated my antivirus software! I'm not a typist and I'm disabled. It is very frustrating to have to click on each of the pop up windows McAfee has embedded into my computer that I can't make stop!

I have been a customer of HSN (Home Shopping Network) since it started. I spent a couple of hundred dollars a month on their items. I was an excellent customer. I changed my account info on HSN online in the my account settings. I had to take off a credit card that was on there because it had been stolen! We cancelled the card and were awaiting another one to be sent by the credit card company. We had flexible pays owed on the old card. I added the new card before these flexible pays were due to be deducted. I even emailed HSN customer service to let them know the problem, and tell them to please use the new card for the remaining flexible pays.

They never listened. They tried to take the flex pays out of the old card which was stolen and I had removed it from the account! Therefore, it was rejected because the account was closed, as I had informed them it would be! Now the account is flagged and I can't make any purchases. For what? Was I supposed to leave a card on there that had gotten stolen just so HSN could take the flex pays out of that card, because they are so stupid they can't or don't read emails sent by customers to their customer service?

They don't care about their customers at all. Their customer service people are rude and have gotten me so upset I could have had a heart attack. They told me that it takes 30 days for your HSN account to change the credit card info. This doesn't even make sense! It doesn't say that when you are changing it online. Steer clear of problems and avoid HSN. I can't even order from them after this was all straightened out! I owe them nothing, the past due (because of their mistake) flex pays were paid! They never should have been past due. I had put the new credit card # on my account a week before any of the flex pays were even due to come out.

So why am I still unable to order? It won't even let me order as guest! Plus, we get stuck with defective products because HSN knows most people don't want to pay $50.00 to ship something back. I think they knowingly peddle old, defective items. Money is all they care about. They lost a good customer, 90% of the items they sell you can find elsewhere cheaper. The only reason I shopped with them is because I liked the flex pay feature and the fact that big items could be delivered to my door.- (I have a tiny car so, I need large items delivered). Thanks to HSN's screw up, I can't complete a set I was collecting. How can they refuse to process an order with a valid credit card? .

I purchased my Heat Surge from HSN on February 19, 2010. It worked great last year through this past February. I went to turn on the Heat Surge approximately on 11/1/11 (which I paid $399 for). After having the unit run for about 15 to 20 minutes, I glanced up at the heater and I noticed the top middle vents at the front of the heater looked strange. I got up and looked and the bottom 3 panels of the top vent of the unit were melted! I quickly unplugged the machine. I got on the phone to call Heat Surge and got an automatic recording saying they would call me back.

After 6 more tries and a week later, I finally got through to someone, Shelly. I explained the situation to her. After taking 20 minutes to find my account information (even after I had given her my order number, etc.), she spoke with her supervisor and told me that the unit only had a one year warranty on it. I explained that I was disabled and lived with my sister who is also disabled and this was our form of heat. And I said that if I hadn't been awake, my house would have burned down and my family with it.

I suggested she mail me another Heat Surge and let me get the defective unit back to them, so there would not be any more chances of another unit defecting and killing anyone. She talked with the supervisor and said no, that they didn't care! I even repeated what I said above to please let me send this defective unit back so they can check it and save lives. She said bluntly (and was recording the conversation with me) that they (Heat Surge) didn't care!

I closed my bank account but my bank still process a payment thru its bill pay system. As a result it looked like I bounced a check. HSN closed my account and took away my credit limit.

We have a 65" Mitsubishi TV #wd65734. We've been having white dots appear on our screen. They started a week ago with just 3 and now we're up to 20. It looks like a galaxy of stars on our screen. We've been reading about the same problem on hundreds of Mitsubishi TVs.

We called the customer service dept and they referred us to a repair shop in our area. They said it would cost $149 just to look at the tv and that might cost more than $500 depending upon the problem. That's where we are now. We've only had the tv for less that 3 years! This sucks! This should fall under the "Lemon Law".

My mother passed away on 06/29/2011 and she was set up to receive auto shipments for a facial cream. When I contacted HSN immediately after her death and asked them to stop sending shipments, they refused based on the fact that I was not an authorized user on her account. I explained to them that my mother had passed and I am the executor of her estate, and to please stop. But they said until I provided them a death certificate, packages would continue to come.

It took about 2 weeks for me to receive the death certificate from the cemetery and in the meantime, HSN billed me for the face cream and added a $25.00 late fee to the account. I faxed them the death certificate and a letter advising that even though I had asked them to quit sending shipments and they had not, I was willing to pay for the product in the amount of $27.00 if they will remove the late fee. Not only did they refuse, they added another $25.00 late fee, for a balance of $76.00, for a lady who was dead at the time that all of these occurred. I received a letter yesterday from a collection agency where her account had been turned over to them.

bill via my email **. I forgot about this little transaction as I paid numerous bills every month.

I pay all my bills on time every time! Now I find out that I'm delinquent by 3 months. I paid the whole overdue balance tonight after a call from the credit company notifying me of the delinquency. I feel I was fraud, not only do I get charged late fees for a small purchase, but now I have 30-60 day delinquents on my credit report. I would have paid the small monthly FlexPay charges if I would have received the paperless statements, but I did not!

I purchased an LG Tracfone with triple minutes in June. It was 4 monthly payments and the final payment was 2 weeks ago. The phone died and I still had over 1100 minutes left on the phone. Other people are complaining on the HSN website about the same issue, so HSN is aware this is a faulty product. I called to request a refund. They are refusing.

I'm on a fixed income and can't afford to be out of $100 and to not have a cell phone. I have an older car and I like the assurance of having the cellphone in case the car breaks down. I worked for a major retailer for years. I know that HSN can return any faulty phones and get a refund from Tracfone. HSN would rather lose a customer and the goodwill that goes with that. That's not a wise decision in the current economic atmosphere. I will never again buy from them.

I have been buying HSN for many years. I recently became disable and receive my checks through a government-issued debit/credit card. This is the only way for me to do purchases from HSN.

I recently attempted a purchase of the LG cell phone with lifetime 3x the minutes. This sent a security block on my card because apparently, after the many purchase I have made with the same card, they can not accept my card for flex pay. Meanwhile, my card was just debited for other flex pays I made recently.

I feel this is a discrimination. My card automatically receives money the same time every month. If I go over my limit, any pending payments I have are taken from my check before I receive my money. Plus my card is government-issued and covered by Mastercard. How can they discriminate against my only means of payment?

It is not fair that every time I call to make a purchase with HSN, I am sent automatically to security. They won't allow me to make any purchase on flex pay and I can not make a regular purchase without being questioned and pointed out because of a flag on my account. I feel that all people that are on SSDI like me will have the same problem and this is something that should change. I should not be discriminated against just because I do not have a regular credit card.

HSN needs to change there underhanded ways. When I purchased the phone, I was not told I had to call for the 1500 plus the 3x minutes by 30 days after purchase or I would lose them, and I would have because this was supposed to have been a gift for my sister in October. That's the real reason HSN wants their payment up front for the LG cell phone because after 30 days, I would have been left fighting with Tracfone to get my minutes. HSN should be stopped.

I bought a Lexmark printer from HSN and it wasn't compatible with my PC. I had to send it back. When I called HSN, they said because it came from CA, they don't provide postage labels. Now I have to try and lug this huge box to the post office. I finally got it there, only to find out it will cost me $63.30 to mail back to them. I will just have to eat this payment. I'm so upset by this. When all was said and done, it will cost me money to NOT have the printer. I will not do business with HSN again.

I purchased an LG420G from HSN (Order Number 608161945) that was a promotional for 1000 minutes and double minutes for life. I was never told that there was a time limit to receive the 1000 minutes; and when I did call the number, the recording said the promotion was over and their customer service representative, Brian, said it ended on June 30th. I repeat, I was never told there was a time limit to receive the promotional 1000 minutes; and I feel I should still be able to get them applied to my phone. Please let me have my minutes. Because HSN neglected to inform me and others that there was a time limit, I am supposed to suffer the consequences?

I returned few items back t o HSN and they still did not refund my money amounting to 902.55. And because it was purchased through HSN credit card issued by the world financial capital bank they refused charge back for me and I have to pay the whole balance for the products I returned. World financial capital bank sucks and beware they will take the side of HSN only.

I also provided the tracking number that I returned those items but still wfcb took HSN's side. Beware customers using HSN.com and their credit cards.

I wanted to purchase a acer notebook they had on sale for 499.00 and they refuse to take my order due to other problems they had with other clients in my building. I live in a co-op apartment with 426 units. they sayed and i owe we cannot take this order at this time because of the people in my building. I though it was unfair and discriminating because i didn'thave anything to do with the other people in my building

I purchased a Nintendo Wii game with the sports bundle. After receiving it, my daughter stated that she thought it was too old of a game for her 3-year-old daughter. I used the return shipping label and sent it through the US Postal Service. My daughter did get a verification of being mailed. However, when a few months went by and no credit on the credit card, I started to ask. My daughter had lost the slip from the post office and they refused to do a hand search without the code on the slip. I was wondering how I would get that when I stated that it was lost. Anyway, they refused to give me the contact information to the company. I found out that it wasn't sent back to one of their warehouses but to the company who manufactured the item.

I am a very good customer until this happened. I have to buy items this way or over the internet due to being disabled. I doubt very much anything was done. I have only had this happen one other time and because I did have the telephone number to the place the item was returned, I continued to ask. The item was in a different place than where it should have gone. I have not missed a payment on my credit card because I realized that I have to take it on the chin and pay for something I don't have but the more computerized we get, the less customer service we get for our money. Then these places have the nerve to blame the customer! WOW

I opened an HSN-credit card last fall. I purchased 3 items when I realized that this was a very bad credit deal and had 30$ revolving late charges. In January I called the company and asked to pay the entire bill off. I paid about 100$ and thought this was a done deal. In March I got a new bill for about 32$ and a 30$ finance charge. I paid called the company and paid for the LAST charges for the items. I refused to pay the bogus, very high finance change. I wrote a letter to World Financial Capital Bank in March and still have no response.

Yesterday I got a phone call from a collection agency stating that I still owned money on items purchased from HSN. THAT IS A BOLD FACE LIE. World Financial Capital Bank is trying to collect over 80$ in finance charges that have accumulated over the last 3 months. After reading online I now know to file a complaint with the FDIC on World Financial Capital Bank as so many others have. How do I file a formal complaint on HSN. They are well aware of the bogus practice and they do nothing about it ! This is a way of preying on the elderly. I will never shop on HSN again.

I ordered a product and sent them a check. After 2 weeks they cancelled my order because they didn't have enough product and ran out before they cashed my check (so they say). I asked them for a refund which they said they would send. It's been another 2 weeks and I called again. They stated they would stop payment on the first check and reissue another. I am still waiting, so now it's going on 6 weeks since I first ordered the product. It should not take this long to get my own money back. I am **! I will never order from HSN again, and I warn anyone who uses a check to watch out. I even requested they give me a credit to HSN and they said no. Unbelievable! I think they are making money in interest, as my payment is being held in their accounts. I do not trust them.

I was incorrectly charged for a credit card I was talked into trying (they told me was for a certain percent off the current order). I promptly canceled the order, knowing I didn't want another credit card. The next order I made, they put on the card, which I wanted paid a different way. They started sending bills, but since I canceled the order, I didn't even open the mailers. This was in October that the order was canceled ($25 order). They sent the credit card approximately January, with the terms, that they could not disclose when I first spoke with them to place the order. Now in March, they want $150, call numerous times a day between 8 and 7, and HSN will not speak with me at all. They want me to speak with the credit card company. I wrote everything in their chat window, and requested a copy. Surprisingly a copy came after I spoke with Kyle, then it was recalled. I made a copy of the communication. I am not paying them for their mistake nor will I pay for a credit card I didn't ask for.

I am a first time purchaser from HSN. I bought a hand scanner for my wife last Christmas. She could not use the item, so we returned per their instructions within the 30 days etc. The item was in the sealed box. The item was sent to their pre typed return address along with several return address stamps for me.

They claimed that they have never received and that it is my problem. They refused to give me my credit, in fact after I inquired about the status of my return they then said they could not account for the return of the item. The next day, they deducted the remaining payments from my checking account. Never again will I purchase another item from them.

I won a $5000.00 gift card on August of 2010. Then I started buying products from this company thru their website. Everything was fine until I returned some items and of course I assumed that if I return something I was going to receive a refund back to my card.

But it did not happen. They said that because it was a gift card they don't give a refund but when I received this card there were no rules or any information regarding this issue. Even if they had a website to go but there was no information. I'm really mad because I returned over $1,000.00 worth of items because they are bad products. I don't know what to do, please I need help.

I'm really stressed over this because I promised my kids their Christmas gifts and I don't have the source now to buy them and that really makes me sick of this company. I have cried at night when my kids are asleep because I can't buy them what they want.

I purchased a set of cookware called Ultrex II from HSN several years ago. They were very proud of the 75-year warranty. The pans were expensive. But with that kind of warranty, I decided that they were worth the price. They pans are garbage, with all the non-stick surface chipping off. In searching the company on the internet, I found that they are out of business. Further research tells me that HSN will not stand behind the pans. So, I am stuck with some very expensive, worthless pans. If a company does not stand behind the products that they sell, why purchase anything from them? I know I will not be buying from their company again!

I ordered two Gateway computers from HSN.com. UPS delivered two boxes on 11/29/2010 and when I opened the boxes one has a computer and one does not. I immediately called HSN and they issued me a temporary credit while they investigate. On 01/17/2011, HSN charges me the temporary credit because they said I received the box. HSN stated it was my problem to work this out with UPS and they would not help me.

I am forced to pay for a computer I never received and have lost hours of time dealing with a terrible situation.

I ordered two Vado HD Pocket Video cameras from HSN. I have ordered from them several times in the past. I like to begin ordering my Christmas items early as I have a large family. I ordered the item in September 2010 but the item was not tested until my niece opened her gift on December 25th. When I attempted to get HSN to exchange this item, they refused citing that they have only a 30-day policy for returns. I think that this is a travesty! This means that they don't stand by the products they sell. Even Kmart has an extended return policy. To me, that's good business practice. It means that you care about the quality of your products and customer satisfaction.

Upon reading more than seven pages of complaints about HSN, it's a wonder why they're still in business! I thought that as a repeat customer, they would do something to ensure that they kept my business. But clearly, they get enough business that they don't care about their policies or how they treat their customers. Never again will I do business with HSN. Their prices aren't that great anyway.

If you do a little web surfing, you'll see that their prices are relatively comparable to most places. As a consumer, you need to check out return/exchange policies, common complaints on a given vendor and, of course, pricing. I have seen the same cameras I have ordered being sold for lesser at other places and some with more reputable name brands, like Sony and Kodak for the same price that I paid for the Vado brand. Consumers, beware! HSN is not an honorable place to do business! You'll be left with a bill to pay and products that don't work.

In November 2010, I called HSN to order the all-in-one computer that was on sale and I was told that they would not accept my order. They claimed that someone (Lawrence) received a 50" TV at this address and did not pay for it. They now refuse to deliver anything to this address. I was told to wait 5 days for them to investigate it.

I called back two weeks later and was again told it was still under investigation. Someone probably just used my address to pick up their product, the service person said. In the meantime, I asked the UPS driver if he delivered a 50-inch TV to my address in September. He said he would never deliver something that big and just give it to someone who was standing outside. So in other words, no.

I have been a long-time customer of HSN and just a few months ago (prior to September) ordered a $700 treadmill. I have always been a customer in good-standing with HSN. I feel this is discriminating to me to single me out and tell me I cannot have any more deliveries to my address. I have lived at this address for 13 years and never have had a problem before. Whenever I order anything from HSN, I am asked for first, last name, phone number, etc. So how can anyone just use my address and pick up an item without all of the background information that has always been required of me.

My life will go on after HSN, but I feel discriminated against. Why should I be denied and inconvenienced because I live in a certain area of the globe? Are there just certain areas now that HSN will not deliver to, and just using this as an excuse? I will soon report this matter to the Illinois State Attorney's office, so that they can follow up on this matter also.

I ordered a Nextbook but I never received it. They didn't have my correct address so they said that since it's sold out, they only can issue me a refund that was my son's Christmas gift. I hate HSN, they are rude, uncaring and they broke my son's heart for Christmas. I am hurt so I will never do business with HSN ever again. They told me "sorry," and that "there was nothing that they can do" in a rude manner. HSN sucks.

I purchased two Gateway laptops for my kids for Christmas last December. I was led to believe they were fully loaded with Microsoft Home, etc. Found out that every bit of software was a 90-day trial version! When I complained and asked HSN to make it right, they said I would have had to complain within the first 30 days.

How can you know you have a 90-day trial version until it's over? They then said, we're so sorry but, we hope you"ll continue shopping with us. I am so upset even now! I am a single incoe parent with two teenagers. I thought I was getting this great deal with them and opened an account to do so. I have been robbed by HSN! It costs hundreds of dollars to purchase the software I was promised! I hate HSN!

I was given the flex pay option for a Fuji Camera and when placing the order, I was never told I would be reviewed to see if I was eligible for flex pay and I was purchasing this camera as a gift. Not only did I have to do this twice but money was held from my credit card and debit card. The first was 10/8 for $60.01 and I just had that returned back to my card 10/15. Now I have another hold for $50 and God knows when that will be returned.

And the whole thing is when I signed up with them and let them know this was my first time, no one informed me of their policy when it comes to flex pay. I feel as though their practices are deceptive to say the least and something needs to be done to stop them from doing this to people. I have asthma and this company has caused me a great deal of stress where on both occasions in dealing with them, I have had to use my Inhaler.

My daughter wanted entourage edge and stated she saw it on HSN advertisement. I told her I would get it but I would with my own sources. She ordered it anyway but told me right away. I canceled the order right away. Within minutes, PayPal sent me confirmation that the order was canceled and not to worry.

Six days later, HSN billed my account for $439. I called and they said they already sent the package. As someone else said, I wouldn't but a dead fly from these crooks. Christmas 2010 buyer beware.

HSN will not give me a refund for my items that I sent back. They said that the tracking number was wrong, or that the order was not sent back. I sent them all the information, and they still would not refund the items. They were even sending items to my address, that other people bought, and then wanted me to pay for the return shipping. I refused to do so. HSN closed my account, and I am no longer able to buy anything from them. I now shop with QVC and NBC.com. If you have not had a bad experience with HSN, you will. Do not shop with HSN. They cost me a lot of money.

I ordered a Bissell carpet cleaner from them with extra rollers. They sent it to my old address after I had already changed it on their website. I contacted them immediately; they told me there was nothing they could do but would send me a replacement, which they did.

Then they told me to contact UPS and tell them the correct information because they couldn't call UPS. Of course, UPS says they can only fix it if the shipper calls them. I got the number and gave it to HSN but they still refused to do anything. The thieving ** now living where I used to didn't return the old one. I sent a letter and called HSN asking for the signed delivery notification. Still don't have it. They put a trace on it. UPS even left (supposedly) a return label and notice to these people. This was in January. It's now October, so they aren't going to do the right thing.

Now HSN keeps sending me letters, phone calls, etc., trying to get me to pay the last two flex pays on the stolen item. I have told them I need proof of delivery first as well as a record of what was done to try to retrieve the item. I was met with nothing but rudeness and refusal to do anything as well as demanding that I am the one at fault. I am disabled and on a very low fixed income. I can't afford to pay for something I didn't get. I have the paid receipts for the one I have. Oh yeah, that's another thing. They say you owe this on flex pay, but there is no way to actually check your flex pay balance that I have found on their website. This is ridiculous. I have very poor health and almost no income; I can't afford to be ** over by a large corporation. I don't know what else to do. Oh yeah, I have also sent a letter to the people who live where I didno response. I can't go there to file a small claims complaint because they live in Indiana and I live in Missouri.

I purchased a Digital Lifestyle's flat screen TV 3 yrs ago from HSN. They constantly claim they stand behind their products. TV no longer works and apparently this is a rampant problem. HSN will offer no help, Corian the manufacturer will not return calls! I cannot even get a part for a local repair shop to try to repair it! This cost over $700.00! I have never had a TV not work after 3 yrs! Also, between HSN and Corian I cannot get any help!

My brother Emil wanted to purchase an Acer Notebook computer using my account at HSN. We purchased it on February of this year 2010 for a little over $600.00. After 6 months, my brother told me that the LCD started messing up. Spoke with John today and a supervisor the other day and told me that there should be a 1 year warranty on it. My brother took it to Acer to get it repair but told him that the LCD wasn't covered. They said that the problem was an internal damage inside the LCD. They ask me if there was any dent or scratch on the computer. I told them that there wasn't any scratch or dent. Everything is intact as brand new.

They want to charge $199.00 to get it repaired, but my brother didn't want to pay an extra $199.00 to get it fix since it's a brand new computer and not an "as is" used computer. He told me that he wanted to return it back to HSN, but HSN refused to take it back said they only have a 30 day return policy. All they can say is "I'm sorry and there is nothing they can do about it". My brother said he's not going to eat the cost of the damage since he didn't do anything that cause it to malfunction. I'm so stressed out not getting any help from either HSN or Acer. A malfunctioned LCD that is not working.

Today an item for $49.90 (#956-635) was advertised on Home Shopping Network as today's special. I was interested in the item and decided to place an order (first timer). I first attempted to place the order online and was unable to proceed after putting in my zip code. I then contact customer service at 800-284-5757/3900 to complete the order. After giving the rep the item info and my name and address, I was placed on a long hold. When the rep returned to the phone, she then advised me that I was unable to purchase this item because of my address.

I then asked the rep, "What does my address has to do with me purchasing an item?" The rep stated to me that the system is set up to reject items from certain locations that they have had problems with in the past and until the problem is resolved. Myself nor anyone in my unit will be able to purchase anything from HSN. I advised the rep that this is a unit of about 15 different apartments and my apartment # is **. What do I have to do with anyone else in this unit who previously placed an order here at HSN?

The rep then continued to tell me that she apologizes, but because I have this address I'm unable to shop at HSN. I then asked to speak with a manager. A senior supervisor by the name of Samantha, who's located in headquarters in St. Petes Florida, took over the call. I explained the situation to the senior sup and she advised me of the same info that the previous rep had given me. At this time, I felt violated and discriminated against. I ask the senior rep, "How could that be fair to not allow me to purchase an item from HSN because of a tenant who resides in the same unit as me has an unresolved issue with HSN?" That has nothing to do with me. I shop online all of time at many other locations such as SHOP NBC, QVC, Bloomingdales, Macys, Saks, Ralph Lauren, etc... And I'm a valued customer at all locations. I have a superb credit score and I work hard. So to be told that I cannot purchase an item because of where I live was very degrading to me and very discriminatory against me. I would like this issue to be looked into and I am fighting this to the very end.

I myself purchased a set of Emeril Cookware approximately 4 years ago. I am very satisfied with the Cookware, the way it cooks evenly and also cleans well. My daughter was getting married this past May, and what better to buy her this fine cookware. I found a great deal, through www.HSN.com, (which I wouldn't buy a dead fly from again). It was an Emeril SS 12 piece set with Free Cookbook and free 14" Fry Pan. I have every receipt, every confirmation order, everything.

I have made a number of calls to them because they sent me the Cookbook within a week of order, but never the Fry Pan. These inquiries to them started in mid-April to this day! Every time I call them, they have a new excuse, saying it was a problem on "your" end. Then call again, it is on back-order. Then I get a letter dated 7/7/10 saying they can not reach me to tell me that I missed the time of order for the free Fry Pan. This was sent to them on 2/22/10. You can check your records, as I had submitted the Lifetime Warranty via online, everything like I said. I always make copies and document everything I do from registration to calls made.

I just got off the phone again with HSC, and this "new" person now says that other Customer service Representatives should have told me that I waited too long to get the free pan. They kept giving me a new excuse, promising me I would have it in 10-12 days that was in April, May and July. They claim they have no record of me ever calling. They are not talking to an **. I am a relative of a prominent lawyer, and advised to either return who pan set or call the Attorney General for "false advertising" on "someone's" part. I am sure it is not your end. So due to the late hour, the first thing I am going to do is call the Attorney General's Office, and they will be find at fault. If need be a file suit against them for false advertising, unfortunately it involves your products.

This may not be the last you hear from me or the Attorney's Office. Okay it is just a Fry Pan, but say and offer something and never follow through. Lie just to get the Commission, making Emeril look bad. I was always satisfied with all Emeril Product, but unfortunately HSN is ruining their reputation.

Thank you for your time and understanding my anger! I am not a very happy customer right now, feel like my daughter is a victim of this as well. This was part of her wedding gift. They had no problem taking the money off my Credit Card within seconds. If needed, I will fax you proof of everything receipts, documents of followup calls and their somewhat "nasty" letter saying I did not have phone service, so can not fulfill the order and time ran out. We will see who is right and who will pay the consequences!

P.S. I just called back and got another service representative. She is saying that the free pan is supposed to come from Emeril's sales company, not from them. They are just trying to pass the buck. This is all documented again. I will forward to state attorney general. Someone is lying. Unfortunately, again, I am the one who losses out. But not for long.

I order an Acer computer with a nice, great deal price 597.00 on flex pay. Heard of right to good to be true, well, it is to good the vendor suddenly run out of enough stock to fill the orders. I am outraged, disappointed. This program is watch by million of people I think that customer should be #1 treated as such I am not as upset as I was venting help.Just wanted other to know. Thanks for this space to heard.

I ordered a camcorder and cleaning product from HSN through automation. And they claim they do not have my new address and sent it to my old address. Also, they refused to have UPS go and pick up items or investigate who got packages, and they said I am responsible for the charges.

2 big issues in the last 2 years. 1) purchased an elliptical machine in March of 2009-does not work, totally defective, fell on me, and they will not take it back and will not refund me and the only thing they have to say is that it is past the 30 day limit of returns. I even talked to the manufacturer and they cannot fix it or help me. I amout 534 dollars there. I contacted HSN 3 times between July of 2009 (phone), Nov 2009 (email), January of 2010 (phone) and June of 2010 (email) and they could not give a hoot. Because I told them that I am not going to sue them for the injury, they were quick to get off of the phone and no longer cared.

2) HSN has record keeping issues and will charge you for their errors. They stole from me $322.31. This all started with them keeping incorrect address and name on my account after I have requested them to fix their records multiple times since 2007. 2 of my orders of Joy Mangano products in early 2009 were sent to unrelated address and when I had them fix their records to have my address updated, they said they did. Funny thing is that previous orders went to the right address. Same thing happened in December. Ordered 9 items in december for late xmas gifts and never recd them 383 bucks out.

Called in and they admitted again to sending to wrong address and they could not figure out why- evidently it seems that they had a major disconnect b/c this is the 3rd time it happened. They finally agreed to FULLY refund me the purchase from December 20 on Jan 5 2010 because they admitted that they made an error (esp given their history of errors on my account) and you cannot pay for something that you never receive, right? So I recd 383 bucks back. They also told me that if I wanted the merchandise, I had to re-order. I did, and actually ordered 10 items, even paying more than I had orignally paid. and recd the merchandise. Now I have fully paid for the items I re-orderd in Jan of 2010 but 6mos later, I come to find that this May of 2010 (May 13 to be exact) they decided to rescind their original credit for the Dec 20 order without telling me.

The only way I found out was through investigation with the credit card services on my HSN card because I noticed my account was much higher than I had records of. So in no way did they intend to contact me or attempt to notify me on the phone or email to let me know that they were basically putting me out another bunch of money. The kicker here is that they only re-charged me for 8 of the 9 items because one is sold out. So if these were all sold out they would not have re-charged me? Now I am out again - No merchandise to show for the Dec 20 order, and $322.31 is being charged to my account later,

I called in and spoke to about 20 people (no joke) and each time could not receive any help. In fact they had the gaul to try to chase me on flex pays associated with this re-charge, and I could not believe it. I was so frustrated that I was crying and shaking b/c these people did not care anything about the mistake they made. I am currently disputing with the WFCB HSN Credit Card Services team.

NEVER PURCHASE FROM HSN AGAIN-HORRIBLE people run this company and do not care about their customers at all. They are sneaky and devious and will steal your money if you don't watch out. They do not know anything about consumer rights and acting in a commercially reasonable manner. If a product is defective, I should be able to get my money back. Lemon Law - its a legal ground work that should protect me. They don't care. Further, if I paid for something I did not receive, I should get my money back, according to the law. HSN does not care and thinks that I will back down on this one. If they do not rectify these issues, I will be taking further action as necessary.

1) Defective product- Wobbles, Shakes, and Fell on me. I hurt myself on the Elliptical machine and cannot fix it or use it. I paid $534.95 for this item: Order 854109230 on March 26, 2009. Recd a damaged product. Tried many times to fix and spoke with manufacturer as every time I contacted HSN about the product they refused to help me and refused to take the return for a refund. They only thing that they care about is if I have an injury to sue them on. Otherwise screw me is what they are basically saying. 2) December 20 2009 order- $383.40 - I never recd Merchandise. HSN refunded me the full order price on Jan 5, 2010-They delivered to wrong address (multiple times this has happened).

On May 13, 2009 without any attempt to contact me they re-charged me for 8 of the 9 items I ordered on Dec 20, 2009, totaling $322.31 Economic: -Defective merchandise from item 1 -No merchandise received on item 2. -Monetary loss amounts to $857.26. Physical Mental anguish, bruises, cuts, and near fractures of my bones- priceless.

I can't understand why HSN sells on TV and the Internet without a working computer system. I made several purc hases but couldnt access my account because they would not accept the password. After several complaints I was advised to change the password. I didit once and it stopped working. Today Then I paid off the account and cancelled it. Today I got a call about a "recent purchase". I tried emailing them and their site would not process the form.

I order a 60" Mitushibi flat screen for my mother who was having her basement renovated. Once I received the TV, I had it stored until the renovations were complete. Due to financial hardship and circumstances beyond my control, I was forced to try and return the TV but I had extended past the return date time frame.

I contacted HSN to try to make other arrangements to return the product since the item had never been pulled from the original container. I spoke with a supervisor who attempted to contact the original company to see if they would accept the item back or the warehouse for HSN. I was told that it could not be returned. I was not offered any other options to make arrangements for payment.

After removing my visa credit card from the method of payment, HSN still processed a payment without my approval. I contacted HSN and was told by the customer service that once the payment became delinquent and was not paid by check, the original method was resumed. I asked about why I was not contacted or told about the payment going back to the original method of payment on the visa. The customer service representative was apologetic, but could not offer an explanation or option to my dilemma.

This has caused me greater financial hardship by creating a deficit from unforeseen withdrawals to my bank account which has caused me undue stress and health issues from already being unemployed and ill.

I ordered Joy Mangano eyeglasses and one pair broke. I contacted customer service and they promised to send another pair, only to get a phone call telling me to solve the problem by calling ingenious design. I could not contact them so I contacted HSN again and they promised to send the replacements again, but all I got was another phone call. I am very disappointed that after a long period of time and a promise in writing, this problem has not been solved. I am a family of four with only one income so I spend my money very wisely these days and to feel like I threw money away really hurts.

I was on auto shipment for some coins. I had moved and never received them. I tried to order them online and they were the wrong ones. I called up and someone tried to help me and I ordered the wrong coins. When I got the bill, I was charged a late fee. I called up and was given a credit for the late fee and the person told me to rip up the bill and a new one would be sent in 3 or 4 days. I never received the bill until today, which had another late fee. I feel I shouldn't pay for that because I only did what the person told me to do.

I called the # on my bill 866- and was told I have to pay the $15 late fee. Enox called me a liar because he said why did I make a payment then? The last payment was Feb. 2009. I called back and asked for a manager or supervisor and talked to Jason. At first he tried to help, he became rude and arrogant also. He said I still have to pay this $15. I tried to argue that it was his employee that told me to rip up the bill and wait for the new bill. I just feel like I'm being ripped off. They act like it's their personal money. I doubt I'll ever purchase anything again from them. Thank you. It makes me depressed to think these people think I'm a liar and a cheat.

Their freight carrier (Old Dominion Freight Line Incorporated) refused to carry a 200 lb treadmill into my home when they called to schedule a delivery per the agreement with HSN. They said that they would dump it on my driveway. I told them to ship it back to HSN. I would buy from Best Buy--better customer servicer with delivery. They then lied to HSN and said that they delivered to my home the next day. I had already told HSN that I had refused the item and why. I don't have the item and they have nothing with my signature on it, so my bank charged the item back to HSN.

I even called the Lexington Police Department to report this incident. HSN should not do business with these people nor should anyone else! HSN said that they would investigate the incident, did not seem to be in a hurry to get my money back to me and it has been two weeks. They told me that my signature must be on the paperwork but I can assure them no one ever delivered anything to me.

Eye line under the name Aqua Eyes, purchased from above , had a serious defect. I tried 3 different sharpeners to get a useable point. The crayon was fine, but the wood surrounding the crayon was very hard and resulted in splinters which could not be removed. This could cause a cut on one's eyelids. The product was made in Germany and I sent them back to HSN with complaint about the safety factor. They credidted my account and reimbursed me for return shipment. This product should have a sharpener to accomodate it.

I have been shopping from HSN for many years, lately I tried to make a purcharse and they declined my order saying that I have more than one account. If they check those accounts they can see is the same address... I never scam anybody or steal anything from anyone... I think they are not being fair and making a mistake.

On 10-26-09, I was using my pressure cooker, the Bella Cucina 9 Qt. Zip Cooker Pressure Cooker, when the hot water and steam blew out and burned my left breast, near the nipple. I called HSN and told them what happened. It was when my husband researched this cooker on the internet that we found out it was recalled and other people were burned from this cooker. I was never contacted about the recall from the company. Being informed about a serious recall like this would've prevented people from burn injuries.

I was mailed a refund for the cooker. Compensation was never discussed and I didn't think of it at the time I was injured because I was very traumatized by the burn and the location of the burn. The only thing I thought of was how to treat the burn and pray that I heal quickly. I am still healing. I can shower normally and no longer have to use a gauze bandage because anything that touched the area use to cause pain and sensitivity.

Not one person from HSN acknowledged my injury or apologized. Not one person asked me how I was doing. Every time I talked to them, the only thing that they kept saying is that they hope I'll continue to shop with HSN and they asked me if would continue to shop with them. This was always at the end of every conversation. Can I still ask for compensation? What would be a fair amount for this kind of injury? Thank you for your time and understanding.

Purchased an eliptical and arrived while I was overseas with my wife and after coming back 3 weeks, I saw this huge box sprawled out in the backyard with the box open and made a complaint with customer service about the poor delivery service. I was able to use the unit with great difficulty and after complaining about the noise that the unit was shelling out, they stated that they will send out proper paper work to have this taken care of and till this day, I have not recieved it.

I have spoke to Shannon, Marie, Ann, Joyce and Debbie and still they have not sent out the proper work and it is now 5-6 months and is not able to get a resolve. They offered me a $50.00 as a concession but sadly declined it because the unit that I eventually got was a defective one. I had a Sears rep look at it with my own expense and he told me that i had a defective part and was advised to call HSN. They charged me now 558.00 dollars for that part and I am quite disgusted about this service.

I had a problem with an item I bought from them, I returned it and they didn't want to give me my money back. So I filed disputes with the credit card company, and they stated if I did that, I wouldn't be able to order from them anymore. That is obviously true (I had heard other stories about this but they weren't confirmed); they must flag the address - my daughter has an account with them and tried to order from them and they refused to place the order to ship to our address! So sad that they have to be so petty about a consumer that's only protecting their rights under the law. And especially in this economy. If only the manufacturers they sell for knew of these practices - wonder what would happen then.

I purchased a 32' digital lifestyle tv from hsn and the tv went out. I contacted hsn network and they gave me the info on who to contact. I have called them and they told me they can send a signal to the tv from the office they did that and told me the tv was defective but will not replace it because my warranty has just ended and I did not get the extended warranty.

I have been going back and forth with them since March and no one seems to be interested in fixing this matter. I went on the forum that hsn provides to see that I am not the only one. This has been going on forever but at the time I bought this tv I did not know about the forum because I would not have purchased it.

They told me the will give me another tv if I give them 300 hundred dollars but I had paid 600 for this one. Then they told me to give them 200 again. I don't won't to give them additional money if the tv I have don't work. Then they told me to just bring it to them. I don't live in California. If you go onto the forum on hsn.com you will see there are plenty of complaints about the same issue.

In the beginning of July 2009 I purchased an Acer Aspire Netbook/Red. I discovered it was defective on 8/7/09 and still had the option of returning it to HSN, so I did so. They should have received it by 8/8/09 or 8/10/09 at the latest as it was only an overnight trip via truck; so far they say they haven't received it. I advised them I was filing complaints with the BBB, Atty Gen Offices in FL, TX, and CA, and a complaint to the USPS postal inspector for mail theft.

I also have enlisted the help of the manufacturer Acer as when I told HSN I was disputing the credit card charges - they stated I would not be able to shop with them anymore --- I feel this reflects badly on HSN and any manufacturer that decides to sell their items through them... Unbelieveable, so now I wait to see if I ever get my money back for good!!!

I ordered a Gateway desktop computer from HSN. A very nice 19 inch monitor, card readers for pictures, lots extras. It was a very nice computer. It started giving me trouble about 2 months after I received it. Was working away and it would go black and say, we have closed your computer to keep it from damaging your hard drive. So, close it out, re-start it, and it works for a while and then does the same thing..Starts doing it more often.

I call repair. They said send it in. I sent it in, they repaired it, I thought, few weeks later, started the same thing again. Sent it off for the second time. Got it back, two or three months later, same thing.. I called them and told them. By this time the warranty had run out. But I told them, it is still doing the same thing I had sent it back for twice already. They said, well you have to send it back (at least 3 times) before HSN will replace a defective computer.

Oh, so now they tell me. I should have hurried it into the mail for that third time so I could have gotten it replaced. It has been a lemon since the day I got it and now I am stuck with it. Now it is a little over a year and it still is doing the going black thing. I called a repair man and he replaced lots of the parts. Too many to go into or list. I have had it back for about a week and it went black AGAIN...I am so tired of spending money on this computer that should have been replaced the first time I sent it back to HSN. Why would they put a band aid on it and send it back to me (twice)..Not a good thing to do..Gives them a bad reputation.

So anyhow, I have taken it back to my repair man once again and it is working right now..but for how long I don't know. It was in the shop for so long I finally went to Wal Mart and bought me a Toshiba Laptop. No problems at all..I will definately buy my electronics at my hometown from now on so I can look the people in the face when I have a problem. What good is saving a few dollars if you are gonna have to spend all that money you saved on repair bills...

on 2/16/08 I ordered a Emerilware Stainless Steel Fryer By T-Fal from HSN,item #308565.After receiving merchandise used it two times in the first month.The second month i used it two moire times but when i went to use the oil filtration and drainage knob,the knob broke and oil spilled all on the counter top.I call customer service they gave me a #407-841-8828 in florida to call.When i call that number the phone just keeps ringing.I call back HSN an im getting the runaround.This has been going on for over a year and a half

In May I ordered the HSN special on tv for the Samsung trac phone. I bought the warranty. In July the screen went out and I could not text. I phoned HSN and was told I had to purchase a new one for 139.00. I ask to speak to the supervisor which was as rude as the first person I spoke with and told me the same thing .I was given a # to call trac. It was an incorrect #. I called HSN for the third time and spoke to a very nice person who told me I did have the warranty, did not have to pay anyt;hing and gave me the correct number to call.

Over the period of three weeks I have spent numerous time on the phone with trac, minimum of 30 minutes each call. They have sent out two phones whcih were not the nice slider I ordered, look likek the first cell phones ever, I told them I wanted my phone. They would take the model # again and again and still send the wrong one. Three weeks and I am still without phone, still hsn continues to sell these phones and advertise them.

I called HSN again and told them what a bad reflection this was of them as a company to continue to sell products that were not backed and the customers were not satisfied with. HSN of course, could care less. I cannot afford to go out and purchase ankother phone, I still have time onk tis phone and cannot aford to waste money like this, yet I need my phone. If you want reliable service I suggest you avoid these people.

For medical reasons I purchased a Kodak Camera from HSN on 11-07-2006 due to my illness I am on a severely restricted budget but still managed to purchase the extend warranty package. That was a good thinking as in April 2007 it quit charging and I returned for service. Then it quit on November 10, 2008, then again on April 11, 2009, then again on May 6 2009 and lastly June 8, 2009.

Company policy is supposed to be that after the third time the item is returned it is either replaced or refunded.

The return company claims none of the returns count until after the original manufacture warranty is over, which they claim is still in effect. However on the Kodak web site it is described to be 90 days parts and labor. Anyway I called HSN and was told they could not help it was between National Park Product who has thousands of complaints against them posted on the web and clearly is lying; but HSN is even worse as they are refusing to intervene with their subcontractor.

returned an item (computer router) that i don't need. waiting for refund 4 weeks. sent the item back by usps, not insured - dumb me - nor a tracking number. hsn won't give me credit or help me. found the same item for $20 less at wal-mart!! out by $95 plus $10 usps charge.

I returned an item to HSN but never received a refund on my credit card, so I called HSN. The rep said they had NOT received my item. HSN however DID receive the item, months ago, according to FedEx, who even supplied me with the name of the person who signed for the package. Even though when confronted with this information (and they are now issuing my refund), they were not even apologetic about the time I had to spend finding THEIR mistake, not to mention how long I've been without my refund. The two reps I spoke with were very tough and unsympathetic -- why would I ever order anything from HSN again?

Later, as I begin to used the computer open different programs people pictures were on the computer, also music tv programs already set up,movies all this on the computer. I called HSN, they told me to call Gateway, I did and explained the problem to them. He said he would recover the system to its factory condition. However, a mouth later I opened another program and more pictures, infact a complete TV program was taped. Now I'm having other problems so, also their were information in my folders old info that didn't belong to me. Starting problems, acting slow, this is not new computer that I purchased. Back and forth HSN to Gateway. Can You help? I've been during business with HSN over twenty years without a problem.

I purchased a 32in Westinghouse lcd hdtv two years ago. Last night the picture went out, I still have audio but picture. I called HSN spoke with customer service and supervisor who were no help at all. They could not pull my order, if purchased over 17 months. I call Westinghouse and I am not getting any help. [Asked] ask did I purchase an extended warranty, no I did not, I never have had a use for them for any of my purchases from anywhere. I was told be Westinghouse that it sounds like the back light went out and that this is a very costly repair. I am at home after a hip replacement and I am so very not happy. Please help.

While taking care of my 88 year old grandmother with dementia, I found all the closets in her house filled with HSN and QVC products. Still in the original packages, with receipts. I have spent months sorting out the mess, and I have to say QVC was a class act, took everything back. HSN on the other hand wouldn't even discuss it, although all of the items are still on their website for full price and they would lose nothing by taking back this junk and reselling it. Instead they have robbed an old woman of her social security checks!

I bought a beauty rest electric blanket and I have one controller that keeps malfunctioning and I have to unplug the unit for at least several hours before I can use it again.This has been happening everyday for the last couple of months and I haven't received anything from the Bilt-Safe technologies Company concerning the information about the controllers being subject to malfunctioning everyday and the possibility of starting a fire while using this item. I purchased this item online from HSN shopping channel thru their website. Please contact me on how get this item replaced at not cost to me or getting a new blanket for my king size bed.

I was very pleased to find that I was not the only person ever ripped off by HSN. There are so many others. In 2003 I ordered a pair of ruby diamond earings. I opened them as soon as I got them, tried them on and as soon as I put one in it broke. I placed them back in the box and shipped them back three days later with the post-office with a tracking number. I did not reorder another pair due to the fact the quality was not what I like. They were around $265 with monthly payments I have ordered form QVC as well as Shop NBC never had a problem .

On my next credit card statement I noticed payments were still being taken out and of coarse no credit for them. I called to find out what happened to my ordered and they said they never received them. Called post office and yes it was delivered to them with tracking #. I called them back and they wanted all my paper work from the shipping ..I sent. In the mean time one more payment was taken out. I called them again and they said they woukd get back with me when they got more information so the waiting game goes on.

I called them and told them that I would not allow them to take out anymore payments for their earings I sent back to them.

As it was they were such poor quality that they pretty much got what the earings were worth at $69 three times but then I never got my money back and they turned it into a collection agency. These people drove us nuts. Calling before 8:00am on the weekends they were relentlas. They actually were willing to settle for 39.00 more dollars to call it good. I said no way. Changed my phone number got a few mor letters from the collectionS ...shreaded THEM and DONE WITH HSN FOREVER. My advise to anyone out there stay clear.

i was extremely excited to get this cookware as i saved for this. i was really disappointed that everything i cooked stuck. i followed the instructions and nothing helped. this is the worst cookware i have ever cooked on. my brother has the same and his also sticks. as i read all the same problems i was having, other people who spent their hard earned money on were also having the same sticking problems and we bought this because it was cookware used by a famous chef.

after reading all these testimonials i am afraid it will do no good to write emeril. i am however, going to let everyone know what horrible cookware it is and how he does not live up to his name and that he is aware of this problem and is still selling the cookware. I really don't know how this can continue to be sold it is false advertising and it does not do what it says it is suppose to do. i want my money back as i am not a wealthy person and have no other cook ware at this time.

i was emotionally devestated when i could not even cook with my new pans that i spent alot of money on which i really did not have but i said happy birthday to me. i cried and was furious i want my money back and i think emeril should stop selling his cookwar.

I bought a 2/pk Garmin on a three month payment plan for my grandchildren on an impluse. After I bought them I realized it was more than I could afford so I called them to cancel the order, they said it was too late that the order was alreay process but that I should just returned them using the return label they provided. I followed the enclosed instructions and returned by USPS on 12/18/2008. I kept checking to see if they process my return and nothing showed so I called and they said three weeks is not unusual around the holidays. I called several times during the following weeks and they said without a tracking number there is nothing they can do. I didn't think i needed to insure the package because it had a company return label on it plus i didn't have enough money with me to do so.

I am out over $300.00. I called HSN on 1/30/2008 and explained my story to a rep named Michel. He put me on hold, when he got back on the phone he told me his supervisor said they were going to give me a full refund. He said they would provide a tracking number with 5 days and if I didn't get it by then I was to call back. I ask who i should ask for and he said it didn't matter because my account would be noted that a full refund was in process. I called again on 2/18/2009 and no one seem to know what I was talking about. I requested to talk to a supervisor and got no help from her either. I feel they could care less about my loss of $300 they are letting me out there with no hope of getting my money back.

I feel they stoled my $300.00 and the reason they told me they would refund my money was just to put me off untel they got the last payment out of my back account, they have my GPS units plus my $300.00 and will resell them again and do the same to someone else. Can you imagine a business as big as HSN cheating the elderly or anybody for that matter. I hope someone can do something to put an end to this cherade.

I bought a 2/pk Garmin on a three month payment plan for my grandchildren on an impluse.After I bought them I realized it was more than I could afford so I called them to cancel the order,they said it was too late that the order was alreay process but that I should just returned them using the return label they provided.I followed the enclosed instructions and returned by USPS on 12/18/2008.I kept checking to see if they process my return and nothing showed so I called and they said three weeks is not unusual around the holidays.I called several times during the following weeks and they said without a tracking number there is nothing they can do.

I didn't think i needed to insure the package because it had a company return label on it plus i didn't have enough money with me to do so.Needed to say I am out over $300.00.I called HSN on 1/30/2008 and explained my story to a rep named Michel.He put me on hold,when he got back on the phone he told me his supervisor said they were going to give me a full refund.He said they would provide a tracking number with 5 days and if I didn't get it by then I was to call back.I ask who i should ask for and he said it didn't matter because my account would be noted that a full refund was in process.I called again on 2/18/2009 and no one seem to know what I was talking about.I requested to talk to a supervisor and got no help from her either.I feel they could care less about my loss of $300 they are letting me out there with no hope of getting my money back.

I feel they stoled my $300.00 and the reason they told me they would refund my money was just to put me off untel they got the last payment out of my back account,they have my GPS units plus my $300.00 and will resell them again and do the same to someone else.Can you imagine a business as big as HSN cheating the elderly or anybody for that matter.I hope someone can do something to put an end to this cherade.

I have only ordered two items in my life from Home Shopping Network. The first item was deducted twice from my debit Visa card and then took 4 weeks to give back the second charge. This time will be my last time and I hope I can post this experience all over the net so that people will not order from them. I purchased an Acer Aspire One laptop computer on a flex pay plan. Again, I ordered on my debit Visa card which is attached to my checking account. I ordered the item on January 17, 2009 and the first amount of the flex pay was deducted on January 17 for $139.19. The payment cleared on January 21, 2009 according to Home Shopping Networks own records.

The item arrived on January 20, 2009 and was defective. It would not even load windows after turning it on. I took it to a computer store and I was told that the error message was a virus so they sold me a used, defective computer that I only purchased from them because I could pay it in installments. I called them and first was told to ship it back to Gateway then I called Gateway/Acer and was told to ship it back to HSN. I called HSN back and asked for a shipping label to print pre-paid. They refused. Now I would have to wait 10 days for them to send me a pre-paid shipping lable instead of allowing me to print one on my computer. I told them I did not want to wait ten days so they told me to go ahead and pay for shipping and insurance and include the receipt and they would reimburse me for the shipping and insurance.

I sent the item back and HSN said they would credit my account and prevent the second flex payment from being charged. The refund appeared in my account on Friday the 23 of January and then on Monday the 26th of January, was deducted again from my checking account causing several overdraft fees. I called HSN, wrote to HSN and no return email. I was told to send my bank statement to the customer accounting department which I faxed. Now I was still owed the original refund plus, shipping and insurance of $23.00 plus $200.00 in overdraft fees. HSN told me while they had received the defective computer, I would have to wait two more weeks for the new refunded $139.19 and the shipping and they did not have a decision on overdraft fees.

I was refunded the $139.19 this past week, I have never received the $23.00 in shipping and now they are not going to pay overdraft fees either. This scam of charging twice is probably how they make millions of dollars off of some consumers who do not even know they have been charged twice which happened to me on the first item a couple of years ago. This time, I did not have the funds to pay it two times and it cost me so much in fees that I could have bought the same computer for less at Best Buy locally. Now I have no computer and have spent more than I would have for a computer trying to buy it from HSN. I hope you can stop other consumers from buying from HSN.

I spent $350.00 for a computer in fees that I could have paid for a computer that actually worked from Best Buy locally. I was credited the flex installment amount for the computer that I returned after I paid another $350.00 in fees, shipping and bull about where to send the defective item. I have also been charged twice in the past for the only other item I purchased from HSN and from what I have seen on your site, this happens all of the time.

Tried to place an order to purchase item and was told I had a bad address. I inquired as to what that meant.?.And was informed that the person who lived here before me had Issues with bad orders, and that they could not allow me to buy from them. I told them I was a new owner at this address in the last 5+ years,and that I had just purchased an item from them that arrived just today. Also, I was a first time buyer from them..(Actually second TRY buyer!!) Said Sorry..We'll contact you in 7 business days to let you know of your standing. This is Unbelievable!!!!...

I am a complete different tenant, different name ANDDDDD...my Credit card is GOOD!!...What does a citizen do???...I actually WANT to spend MONEY in this Down Economy!!!!!!.... I am being held accountable for an Unknown Person's bad judgement.(?) I Guess I would Understand IF They had stollen my identity..such as SSN etc.. But because I happen to have Purchased a home that they had had issues with 5 + years ago, they decide I'm a RISK?

Since I was using a standard defenition signal at the time and the Digital Lifestyles Trouble shooting guide said that a SD signal can cause that, I waited to call HSN until Direct TV hooked me up with an HD signal. Once the HD signal was hooked up by Direct TV the line did not go away and I emailed HSN on 11/14/2008. I informed them of the problem and they responded with the following:

We have received your e-mail regarding the warranty information for
Order Number XXX, the Digital Lifestyles 42 1080p LCD HDTV w/Swivel Stand. My name is Lisa and I will be able to provide you with the following information. We are sorry that there appears to be a defect with your Digital Lifestyles 42 LCD HDTV. Our records indicate that your Digital Lifestyles HDTV does come with a manufacturer's 1-year limited warranty. The manufacturer's contact
information is as follows:
Corion Industrial
911 Canada Court
Suite B
City of Industry, CA 91748
1-800-278-6334
Sincerely,
Lisa A.

hsn.com Customer Service

So I then contacted Corion Industrial. Who stated that although the TV IS defective they would not be able to send a replacement out until I sent the unit I had back to them. I informed them of the claims made by HSN and the Digital Lifestyles Representative on TV and they simply said we no longer do that.

I then informed him I no longer had the box to the TV and how could I send it back without a box. He stated I should have kept the box. Now normally I keep boxes for items I purchase but this box was HUGE and far beyond any box that could reasonably be expected to be kept by the consumer. Anyway this went back and forth for days with Corion. I then called HSN back and informed them of the problem and I miraculoulsy received a call from someone stating that a replacement TV has been sent and to simply put the defective TV in the box that the replacement TV comes in and call them(CORION) and they would arrange for UPs to pick it up.

I thought this to be a fair solution although I have no idea what changed their minds to do this as they told me numerous times they wouldnt do this. Then out of the blue they called and changed their minds. Fine with me. I received the replacement TV, boxed the Defective TV in the box the NEW tv came in, called corion and they arrasnged for UPS to pick up the TV. Done right? Not so fast. I noticed one day that none of the buttons(on, off, volume, channel up/down) on the side of the TV worked. I usually accomlish all of those tasks with the remote, but I had misplaced the remotre and went to shut off the TV with the button on the TV. It did not work. I then tried all the other buttons and they did not work either. Here we go again, another SECOND DEFECTIVE TV.

I contacted Corion about the problem, and I get an email response going into great detail about the procedure to remove the panel from the TV and repair the wires myself.

INCREDIBLE. They want me to repair this TV. Now listen I am as handy as the next guy but being asked to remove 24 Screws of 3 different types and having to remember where all of them go is a bit much, not to mention the search for wires and the reconnecting of them. This item is simply too expensive and delicate for a first timer to be toying with. I sent them an email that I was not comfortable with taking on that task. They said they understood and said If I would simply return the TV, they would send out another one. I explained this is the SECOND DEFECTIVE TV they sent me and with the first one they sent me a TV and I returned the Defective one in the BOX the New one came in becuase I do not have a box for the TV. I simply asked for the same procedure this time.

They refused citing security reasons and saying people get the TV's and then dont send back the other ones. I told them If I were going to steal a TV why wouuldnt I have stolen the first one. I simply want the same service I received for the FIRST DEFECTIVE TV for the SECOND DEFECTIVE TV. They refused. Told me to go buy a $50.00 box at UPS and ship the item back to them. They also state the customer is responsible for return shipping.

Received CardioTwister Nov. 15, 2008. Began exercising and the gear system broke within three days. Shipped the defective device back with drop package label from HSN on Dec. 10, 2008. I have yet to hear from them and to have my account cleared.

My credit card has not been debited, as they deny receiving the equipment back or without a tracking number to track the item.

I advised the HSN representative that the person who sent the gift card should be credited with the amount of the gift card since I could not use it. HSN declined to credit the person who gave me the gift card and told me that an investigation would be conducted. An investigation was conducted 5 years ago and my account was allegedly cleared. Since it has not been cleared and I am denied use of the gift card, I believe that HSN in retaining the funds on the gift card is committing a fraudulent act.

My friend has lost $ 100 which HSN refuses to refund or to credit to her account. She is not responsible for and had no knowledge of an alleged debt that HSN contends that I owe. I do not owe anything and HSN has committed fraud!

i went pnline to purchase a laptop. When i got the laptop i notice the a few keys loose and the computer was running slow. i contact hsn and asked to return the laptop. they sent me a return number and when i called to verify the shipping address with gateway they told me, i couldnt return the laptop. i asked why.

first they said it was not in there system, then they told me it was pass the 30 days. i told them no i purchased on march 28,2008 it had not been 30 days! I kept going back and for with hsn and gateway until it was infact well pass the 30 days. Besides this my mom got real sick and passed away june 17th. around this time i got sick of the issue and filed a complaint with bbb.org.

I still had problems with both companies. by this time the computer had crash. yes a brand new computer! I was told it was a known problem with vista. I only had the it for 2 months and they had to replace the hard drive and replace 2 keys. Now I agreed i would keep if gateway repaired the laptop and the price was lowered, because if i wanted to purchase a refurbished laptop i would have done so. plus i am in online college and lost all my documents, and photos, something that cant be replaced.

gateway did there part but till this day hsn has not. there was another issue that came about when i got my laptop back. there was a sratch on the screen and gateway claim that it was no sctrach only on the laptop it self! now i have emailed hsn several times and called about this issue and got no response. then last month my computer crashed again! and now there is 3 keys that need to be replaced. i can't believe this. now hsn has a collection agency calling me and i told them the same thing and they told me they need the whole amount.

I ordered a six pack of two different kinds of foot petals. They were $18.95 each. They charged me $5.20 shipping on one and $2.60 shipping on the other. I received one package that had three of each of the two things I had ordered. When I called to check on the item I didn't receive I was told they would give me a refund of 30% of what I didn't receive, plus they charge two shipping fees even though the items were shipped in the same box. So I received $11.36 for a $18.95 charge that I received no merchandise for and I paid $7.80 in shipping. I will never buy anything from Home Shoppping Network again!!

I lost $7.59 and a shipping charge of $2.60.

I ordered 4 sets of napkin rings. The cost of each set was $7.47. All 4 sets were being shipped to my home address. HSN charged me each set separately ($7.47) plus SHIPPING CHARGES OF $5.20 FOR EACH SET, plus estimated tax of $0.89 for each set. The charge of $5.20 for each set is totally outragious! This is nothing but a rip-off to HSN customers. Clearwater Florida is approximately 2-1/2 hours away from where I live. It does not cost $5.20 to ship any items from Clearwater to Lady Lake.

In fact, HSN could have put all four sets of napkin rings in one box and charged only one shipping charge! They are ripping off their customers on shipping charges and it is unfair for them to do this. Their excuse is that if one set is damaged they can easily look it up and replace it with another set. This is a lame excuse. They can outline each set on the same invoice, put all four sets in one box and charge only one shipping charge.

HSN did not offer any alternative to correct these outragious shipping charges. Companies such as this should not be permitted to overcharge their customers on shipping charges. This is just another way for them to rip off their customers.

Hello. Until today I never thought to e-mail the company that the original product came from so I am aware any warranty is most likely expired. I got a magazine from "Money" today and saw where someone had brought a complaint directly to the company and not the seller to get results. I wish I had known about this earlier.

I had applied for my disability. I was mostly homeless since I could not work and my son was staying in a foster home until I got back on my feet. In 2003 I think July or August I got my lump sum which was considerable. I placed a good bit down on a home and got my son back. He wanted a computer so I bought one from HSN. I think I can find all the paperwork I put away on it. I went shopping and bought some Christmas Decorations as well since having that much money was sort of like Christmas.

Well, less than 7 months later the monitor went out. My son was in high school and taking classes in computer repair but even his teacher knew nothing about the flat panel since it was relatively new. My son even repaired a regular monitor for his class but we replaced the flat panel with a new regular one.

I called HSN and told them about the monotor. Since the whole package was about $1700 I figured there was some kind of warranty but I think they told me it was something like 30 days. I thought it outrageous since I paid so much. On disability though I had a lump sum my monthly income was hard to live on and make house payments and I had depleted my lump sum. I was very upset with HSN and told them I would never buy from them again and of course I wanted nothing to do with your brand as well. They asked if I had bought an extended wattanty but I don't remember one being offered but I thought the monitor would last longer than 7 months.

I think I did last year buy a few Halloween decorations because no one else had them and I wanted them but I had made a promise to never buy anything very expensive from them again.

At this date I know you won't replace the monitor so I guess I am just sounding off and really don't expect an answer.

My son is now attending ITT Tech. He has also since replaced I think he called it the "mother board" and the hard drive but he is always bumping up power. Her likes those online games where he and his fiance set and talk with headsets to other people. He is taking computer repair and some other computer related classes. I still have the flat panel in a closet and it serves as a reminder to me to beware of buying expensive electronics from online or TV shows. I am not complaining about him replacing of fixing any other problems but that monitor "sticks in my craw" as us Southerners say.

My son works part time in electronics at WalMart but is trying to get a job with Best Buy Goon Squad I think it is called. Ar least until he graduates. He is very smart when it comes to computers. He bought me a new "Gateway" for Christmas last year and one I had bought from Walmart I gave to my daughter. Since then he has bought 2 more computers that are laptops so he and his fiance can use them in ITT classes. Not sure of the brand but after what happened to be I am sure it is not your brand. I admit he did boast about your computer when I first got it but after the monitor fiasco he does not boast any more.

I returned Item 233917 I told the customer service person That the credit card that the item was charged to was closed because the card had been stolen. That person told me That they would send me a check. This has not happen

I belive HSN stole the $ 65.70 from me

I placed an automated order on the phone in which HSN claims it had the old address information in the system and that was the address I sent it to. I've ordered for years with this company and prior to ordering this (HighGate Manor Bedroom Set) I also order to wool coats that came to my correct address. I was charged for something I did not recieve. I was told by a couple of supervisors on several different occassions that this would be taken care of and it's been months.

I called back today and they stated that it was my responsibility about my address. My old address should have been taken out of the system PERIOD according to one supervisor. Today I'm told I'm responsible. It's not fair for me to pay for something I did not recieve almost Two hundred dollars taken out of my account.

I had to pay out money that I really needed and got nothing in return.

I purchased a Digital Lifestyles LCD HDTV from HSN. I first saw the Digital Lifestyles brand on HSN in the fall of 2007. The thing that struck me about the product was the fact that the on air representative and the HSN hosts made a point of touting the 'Advanced Warrenty' Digital Lifestyles has. According to the electronics represenative on HSN(not affliated with Digital Lifestyles/Corion Industries) if there is a problem with any of the Digital Lifestyles televisions that are sold on HSN and said problem cannot be solved over the telephone a replacement set will be sent out the next day. It's because of this claim that I finally took a chance and ordered such a big ticket item(HDTV tv)over the television. I ordered the television. It plays well. I've had the set since 4-11-2008 and have had no problem with it until 5-03-2008.

It was on that date that I discovered a small dot on my screen. I researched and found the dot was a blown/dead pixel. I contacted HSN about the problem and was instructed to contact Corion directly. I contacted Corion on 5-05-2008. They confirmed that the dot was indeed a dead pixel. I was told I could have a replacement television sent out in approximatley 8-10 buisness days. I relayed the information(Advanced Warranty per HSN's on air presentations)and was told by the Corion telephone represenative that Corion has no such warranty and makes no such claims. I then contacted HSN customer support about the deliberate misinformation being presented on the HSN network.The representative aknowledged the fact that HSN does promote the Advanced Warranty information on air.

I informed said represenative that I was told by Corion/Digital Lifestyles they have no such warranty. I was asked by HSN customer represenative(paraphrase) What do you think they will do overnight you a television set? I asked the represenative what her interpretation of the sentence A replacement will sent out the next day. She replied that she didn't know what it meant. I then suggested that perhaps HSN should not allow that claim to be made in order not to appear to be engaging in false advertising or blatent lying. I then repeated same sentiment to a Customer Support Supervisor.

The response given me was filled with I appologze for you experiance with Digital Lifestlyes. I suggested that instead of appologizing to me, and offering empty platitudes, it might be in the best interest of HSN (and its reputation as a company)if the on air host and the electronic represenative not mislead people about a non exsistant Advanced Exchange Warranty. I was,in my opionion,brushed off. I was told the matter would be brought to the attention of superiors. I then asked what would be done about the matter(i.e. if HSN would stop this mistruth)and was simply told (paraphrase)I can't say what will happen. To my way of thinking that is an unacceptable non answer. I'm not looking to go out of my way to make trouble. I'm just trying to see to it that consumers, such as myself, aren't the victims of intentional lies,half truths,and blatent deception!

They sold me an ULTREX OVEN w/a 3 year warranty. The oven broke. They will not honor warranty--said Ultrex is out of business, and they will do nothing. Pretty much me and all of the other people they sold this broken oven to are out $300.

I am a single mom and can't afford to throw out $300. I bought the oven because my apt. didn't have an oven, and this would fit a full size baking tray. Please help.

I ordered a Lifestyles 32 LCD television from Home Shopping Network last Sunday, November 25th. I was told by the show hostess that I was calling with plenty of units to go around and given a ship date by the operator of December 3. About 15 minutes later the hostess said that current inventory is now depleted, but that little "banchees" were furiously loading the truck for a delivery date of December 17th. I ordered my TV well before this point. She wanted everyone to keep calling, and they would let us know when it was sold out. Four days later I get a message that this item was oversold ,and they would try to fill my order before Christmas. Then I was told that if they were not able to fill my order by then that my order would be canceled.

If I accept the fact that it will not arrive before Christmas even though two people at this point told me it would and took my money, they should have to fill it after Christmas. I have been told by no less than 3 customer service representatives that this would not happen. One rep named Phylis told me that she did not speak "Snide" and hung up on me.

I want HSN to deliver me a t.v. that I purchased from them of equal value if they cannot get more of what they took my money for. If they do not truly know what their inventory is while the presentation is on, then they should not be allowed to make comments like, "Keep calling, there are plenty to go around" or "Our inventory is now depleted, but more are coming as we speak." That is a guarantee that they are not able to deliver; and it is horrible for the customers, especially at Christmas time!

This company has a hold on my money for an item that is probably not going to get delivered to me. I am mentally exhausted from fighting with them and their way of selling needs to be changed.

I purchased Ultrex cookware from HSN on 09/03/04, have the receipt, full 75 year warranty booklet. It is peeling, reported as being dangerous, afraid for my safety. HSN has refused to refund me the full amount, HSN has refused to honor the warranty. Inova, who manufactured Ultrex has apparently gone out of business. I think HSN has falsely promoted this product line. I want a full refund for defective merchandise. I have called and written HSN, been turned away every time. They wrote me one letter, a general kiss-off letter.

Pans have peeled, lids loose, knobs loose, has a history of being safety hazard. Ingesting this nonstick material is dangerous. I had to replace them, but I have kept all receipts and pans.

Physically it made us sick to our stomachs

I returned a camera.They sent another one but they kept taking payments out for two cameras. I have sent back proof of mail return receipts I also had the name of indivual who signed for the item, I gave them the tracking receipt. But they say thats not enough what do they want blood. There is nothing else to send what is wrong with these people? Someone needs to do their job. I did everything they asked.. I will never buy from them again.. And I'll make sure all my friends know what rip offs these guys are......

I bought this computer a while ago,,it is still under warantee, i paid a LOT of money for it and i have had nothing but problems since day one,,, most of those were resolved but now it has stopped working,, it no longer burns DVD's, WHAT I AM COMPLAINING ABOUT IS THE TOTAL LACK OF COMPETENT SUPPORT!!!!!! I have spoken to at least 7 different indian gentlemen and NONE of them can fix it, DOESN'T MY WARANTEE ENTITLE ME TO A NEW COMPUTER, i'm not even going to complain about the countless hours i spent dealing with these jerks.

i have not been able to use my computer for over 4 weeks now,, their last instruction was to reload the operating system, since then i cant even access the internet to complain to these idiots, Michael Dell is a frickin Billionaire can't he own up the warantee and send me a new computer,,,,my next email is to Consumer affairs and after that to the state attorney general.

I had no problem buying a new cord, but they promised it was in the mail and in turn cost me over two weeks usage on a new computer.

none

Got a camera from HSN piece of junk, called them & told them I am sending it back, & I did. The camera was $180.00 2 weeks later they sent me a bill for $511.00. I called them up & got their famous runaround. This went on for hours. I wrote them E-mail & sent them prove I sent it back no answer from them just more bills. it went down now to $492.00 they said I owe them. I told them to go to hell & take me to court never got an answer from them about that. Anyway it took me 3 months of hell with them before I got my account cleaned up. Most of their workers are lazy good for nothings busy passing the buck.

I closed my count with them & never got a thing from them again, I think most of the things they sell dont last very long & they got no pride in what they sell people, but boy when it comes to the runaround they are the best. I should also say in this 3 months I sent them prove over & over again that I sent the junk back to them & go no answer from the Fax, E-mail & letters I sent them, just the runaround, I found I can get most of the things they sell at a better price if I look around, & dont have to put up with their bullshit.

Thye made me sick for the months this went on & mad as hell.

I have no camera, have spent time trying to get either or and am out of over $300.

I would like to get rid of this stuff that is unsafe to use and I have no place to store it. I would also like a refund.

I ordered a gift for my mother from HSN and she did not like it. On the TV ad they say shipping is free and if you are not happy you can return it for a full refund within 30 days. There is no risk to you. There is a return slip including in the packing to make it hassle free.

So, when I went to go and return it on 8-8-05, I learned that it is going to cost me $30.00 for shipping. So I called the customer service at HSN and they tell that they will not help with shipping and I am going to be out that money. There TV show is very deceiving and they make the consumer feel that there is no risk in getting a product from them, when there is because you are loses however much money it cost to send something back. All I wanted was some help with the return shipping.

Over the last 3 months I have furnished information via email, and telephone to representatives regarding a refund credited to my account. Alhtough they were given repeatedly all information needed to investigate the whereabouts of the credit that was wired to their account on 5/13/05, they still haven't solved my problem. I am a frustrated, aggravated, and pissed off consumer that wants their monies credited back to their account.

After speaking to a really nice representative, I was told to check my account on 6/27/05 and your account should be credited, but it was not. Not only was my account not credited, but the in-store credit in the amount of $25 was never applied to my account where i could see it if I wanted to use it, but it was applied to the total purchase price of the item that was charged to my account falsely. I also found that there are 2 different customer service departments, one for online purchases, and one for over the telephone purchases. I think this is where the problem started and why my credit was never applied to the appropriate account.

I have been trying to re-solve this issue since April 2005. I despise your entire company! Their negligence, their incompetence, and their lack of solving a very simple problem even when they were given all information necessary to track this missing item. I never had a tracking number and according to Jennifer, as she viewed my account on the computer screen that there was never a tracking number for your company to follow up on either.

We bought a systemax computer,paying over 1500$. It has never worked will not connect to the internet,files on the mother board will not work,THIS HAS BEEN THE WORST INVESTMENT WE HAVE EVER MADE.. THERE IS NO HELP WITH THIS PRODUCT,,NO ONE TO CALL,,NO MONEY BACK,, THIS IS A ---- OF GARBAGE.There should be something we can do to tell others not to buy products from the HSN, To let them know the products they are selling are worthless..

I purchased a Gateway computer from Home Shopping Network that is not what it is suppost to be and has problems.I called HSN 10 different times they told me to call Gateway, I called them 10 different times & they told me to call HSN. This computer was not even a month old and has problems.Gateway treid to sell me more software, three hundred dollers worth.HSN said to send the computer back the last time i finally got speak to a manager, DAN 111143 or 111134 not shur which # is his, he said he was goin to send me shiping labels which i have not recieved any or has any body been in contact with me over this, they blew mo off for so long they say now you cannot send this back.

I have a $1400 dollar computer i cannot even use because it does not work the way it is suppost to, freezes up, problems with DVD'S & Games. I purchased this so both of my kids could play games or watch movies, i have not been able to use this computer at all is just sits, my old computer HP 8 years old we try to share!!!

Excessive shipping costs. Ordered 5 items off internet site. Three items were identical they were neck messagers the shipping charge was $4.95 each. When I asked to ship them all together to cost less they said 'no'. One item was a pair of earrings/ship cost $4.95, fifth item a fleece hat and again another $4.95 to ship that item.

When I asked to have all items shipped in the same box and they were going to the same address their ansewer was 'that these items come from different distribution centers, some on west coast, some on east coast, some mid west---COMPLAINT-- they never disclose that in their advertisment or online web page. Extremely excessive shipping costs. I buy on-line all the time and I have never seen this before. Thank you.

For a family with a husband on disability who depends on on-line purchases. This cost has an adverse affect on our budget.

Purchased a Proteva Intel PII 350mhz pc w/19mtr/lx1100 ptr for $1847.00 plus tax from the Home Shopping network. This was purchsed in Oct of 1988. In 1999 the computer started to smoke and it was burned out. I called Hsn for help but they told me they sold the warrantee and could not help me.

I have no computer and I am out $1847.00 plus tax.

HSN (Home Shopping Network) stated they could not provide me with a date of arrival of my order/shipment. HSN stated the shipment was being sent UPS and come to find out from the online HSN customer service rep a different delivery service is being used where no tracking info is available to the consumer. I have no idea when my shipment is to arrive and am afraid the package will be damaged if left out in the wet snow and cold if I am not here to receive it. I mentioned this to the HSN customer service rep's several times but they did not seem to care about supplying the date of arrival or if my order/shipment is damaged from being left outside.

purchased a ultrex ss 4lflash fryer-when it heats up-it bubbles over hot grease/all over my floor--potential hazzard. i did some research-it looks as if the recall on a fry pan from ultrex is made from the same material as this fryer-with similar results when it heats up...and hsn has it on clearance???coinicidence???

I ordered a camera from I tv ad I saw. As yet, I have not received my order. I spoke with customer service to NO avail. They state that they allow fedex to LEAVE PACKAGES on doorsteps of apartment or condominium buildings WITHOUT SIGNATURE, or WITHOUT LEAVING IT WITH A NEIGHBOR. AND WITHOUT LEAVING A NOTE THAT IT HAS BEEN l e f t !!!! I AM THEN TOLD, THAT FEDEX HAS had THIS ORDER SINCE THE 12TH OF AUGUST.

They never called to see if someone was home, or when they PLANNED to deliver my package. N O W, Rae, Employee # 24968, states that I have to call back on Aug 27th, before HSC will investigate further. I think this is HSC's STALL TACTIC to try to void the 30-day satisfation guarantee, you are supposedly given. I have ALREADY been partially charged for this product NOT DELIVERED, and wanted to TO CANCEL THIS ORDER IMMEDIATELY when I found out it WASN'T in-fact delivered! I informed them that I will call VISA and provide them with all the information for a CHARGEBACK to THEM, at THEIR COST, while notifying Md State Atty's. office in Annapolis of this business practice!

I purchased a bracelet from HSN.com and returned it a week later because it was not at all what it appeared to be on line. The gemstones had virtually no color and the gold had no shine. HSN is claiming that they never received my return, but Darlene admitted to me that they do not individually sign for returns. Rather, they sign for a truckload of USPS returns without having any log of what the truck contains. HSN is refusing to credit my account, and Darlene in particular was incredibly rude and unprofessional to me, calling me both stupid and annoying.

I've lost $1800 as a result of HSN's incompetence.

I purchased a fantom twister from HSN in Nov 2002. It is under warranty and it shorted and smoked after 8 months of use. I have called numerous numbers given to me by HSN and cannot reach anyone who can help. The techn support number has been busy for the past 4 hours. (18007987398). This service is terrible and I have no vacuum to use.,

This was a gift for my husband who was only home for a couple days and now that it is not here, I am in tears. I don't have the money to go buy it elsewhere because I already paid HSN and they will not refund the money until I ship the item back. I already notified UPS and let them know I will not accept the shipment.

bought new printer, and have tried to install it numerous times to the extent of calling lexmark support. the main problem is the USB printer port is not comminicating with the computer. how do we get the USB port to come up on the printer system? how do we contact proteva or the company which bought them, to solve this problem?

Called HSN for service on purchased computer. We were told Proteva out of business, therefore the warranty was void and they could not help. Had to have hard drived eraced and re-installed all software, lost much material. It cost $300

I ordered and received a 14k white gold ring from Home Shopping Network. As the shank of the ring wore as they will do, I noticed that the shank is wearing to yellow gold. I called a customer service rep at HSN about 3 months after I purchased the ring and was told they would exchange the ring but did not have the item in stock at that time. The customer service rep told me to keep checking and they would be happy to exchange my ring. The ring has not come back into stock.

When I called within the last two weeks to exchange my ring or get some accomodation, I was told that I couldn't return the ring because it has been more than 30 days and that HSN has a very generous 30 day return policy. My response was that I did not consider this an issue of just a return. They mislead me verbally when presenting the product and in writing on my receipt that my ring was 14k white gold. HSN's response was that they reread the detailed description of the product and it did not indicate that the ring was 14k solid white gold. Which is ridiculous! Via email, they suggested that I call a Customer Rep Supervisor.

When I called, the customer rep that I spoke to would not connect me to a supervisor. After being a long term customer, I feel more that the Home Shopping Network thinks that I am an idiot. They are taking advantage of their customers by making misleading statements verbally and written. Their unwillingness to back up the quality of their products should not permitted. The network has the ability to test every product to make sure it is what they say it is. They run spots that during the day about their superior quality assurance. They have fallen way down on the job.

bought a fatom lighting vacuum about 2 yrs ago.i now need a powerhead, cannot find one. item would cost about 80.00 if you could find it. hsn says sorry, company went bankyrupt.yet hsn is still selling fantom thur another co. who picked up fantom after they bankyrupted.

i'm a senior citizen i don't have the money to buy another vacuum. the last vacuum i had lasted 16 yrs.

bought a Systemax Computer 9/2000 nothing but lock-ups and trouble ever since. Tech support is not available for hours on end the line is busy. I will never buy a systemax again!!!!!

I bought a Systemax computer over Home Shopping Network Dec 2001. Computer came with skimpy litte booklet with few instructions. Only one USB port worked. Computer keeps freezing up. couldn't get online half the time. Tried different things advised by AOL, thinking it was a modem problem. Would work for a few weeks, then more freezing up. I paid over $1700 for computer and it still don't work right. work, trying to reach tech support was a hassle. My old PB computer works better than the systemax ever did. HSN lost me as a customer after selling me this junk and systemax should be put out of business.

continued problems the entire time I've owned this computer. Just had this computer serviced and the tech told me that drivers were impossible to obtain. He had to install everything from scratch . I still have no sound

Purchased a computer that was not shipped on time and defective when it arrived. Tech support did not return calls for support. Called HSN for a return, was told it would take 3 weeks for them to contact UPS for a pick up, but my credit card would not be billed for later payments. Card was billed again on 8/29. I called HSN was told by Mat(senior rep) they would continue to bill my credit card as that is their policy, even if the product is sold defective and that this policy was never disclosed at time of purchase or on any previous call.

Was also told I should expect additional credit card charges until the refund was processed, which could take up to 90 days. HSN quickly billed my credit card for their defective product the day of my purchase, continue to bill me even with the knowledge it is defective, expect me to wait up to a month for the pick up of the defective product and wait an additional 30-60 days for a refund. Unexceptable!

$1099.00 selling price plus tax and shipping charges, totaling approx. $1300.00.

The computer is always breaking down. The promised tech support is horrible. This computer was very over priced. I will never buy anything from the Home Shopping Network again. There promises NEVER hold up.

My son needed it for school work. My husband needed the computer for business. The customer support people were very nasty and it took a toll on my emotional well being.

I have been having problems with this system, and part of the problem is that I never received the Windows98 disk that should have arrived with the system. But considering I was not computer saavy I didn't know what I was suppose to receive other than what I got, until I asked for help with computer and kept being asked where was the Windows98 CD and I looked in the material that I received and it wasn't there. And when I called the company they didn't exist at the number I called.

So in turn I purchased a new computer and should not have had to do that. I just kept getting error message after error message and I got fed up.

I purchased Porteva Desktop, through HSN, and in Oct, 2001 I purchased a Compaq notebook, with the sales pitch that included free life time tech support on the software. Now I find out, HSN no longer has computer help, that dept. was axed Dec.2001. I am told via the last E-mail from HSN:the manufacturer is offering the support. Proteva filed for chapter 11. Support from Compaq cost $39 or $49 dollars per event with no guarantees.

I purchased both of my computers from HSN, because of the free lifetime tech support. That selling point is still being used as of 3/23, 3/24/2002 for a desktop computer. I had insurance, so I thought, for free help with my software. How can HSN offer a service as part of the sales pitch, and the cancel.

well, i purchased a proteva about two years ago. the first thing that i did was opgrade to windows 2000. Now i tried to install win98 again and relized that proteva uses non plug and play hardware chips that are probably referbished. i have been searching for about 6 hours to find the last and final driver the gameport driver. if there is any third party source that you can refer me to it would be great. i have been hearing alot about proteva filing banckrupcy. then again i wonder why!

loss of time because proteva is to cheap to give costomer neccesary hardware driver. stress, and relief that proteva is one its way out of the ecomony and consumer relations.

i bought a computer from HSN in the summer of 95, but i didn't use the computer, i put the thing away in storage until the summer of 2000. I took it out and hooked it up and since then i started to have problems. we had to send one of our sons through a pc tech course just so we could get som help which cost us 8,000 dollars and he says that the computer is so ancient it would be better if we just through it away and got a brand new machine or to just let him build one for us. but i would like some closure be bought to this situation.

i was put out of money for buyin the crappy system, i was put out of money sending my son to school, i have a low grade system, thanks to my son i have some good memory in it otherwise i would still have SIMM's installed all the hard work we had to go through to try and fix that god awful machine time out of my sons schedule and not to talk about the times we had to stay home from work so that cetified techs would take care of the problem it was just a lot of suffering on me and my son to have to go through all of this at one time.

On February 10, 1998, I purchased a Proteva Intel Pentium II 233 MHZ computer with monitor and speakers from Home Shopping Network. Ever since that time I have had nothing but problems with the computer. I have to constantly save whatever I'm working on because the computer freezes up and throws me out of whatever program I'm in.

Even saving every minute or two doesn't always protect the document I'm working on. I constantly get error messages, regardless of what software program I'm using which results in me being kicked out of the program. The computer will also crash with no warning whatsoever. I have repeatedly tried to get to the bottom of the problem, but no matter who I talked to I was told it was the software program I was using. I re-installed everything repeatedly, to no avail. Not until I happened upon this website did I find out what the real problem is -- the computer has been, is, and always will be a defective piece of junk.

I was told that I would have life time tech support for the computer I purchased from them and they now only seem to have extended service tech support. The extended service support representative said he was hsn tech support but would not help me because I did not have an extended service policy. All I wanted was an id # that my computer told me to get from them, but they refused to hear me out.

I may not be able to get my dvd cd rom working without the information which in time could make my computer useless. Or if i take it in it could cost me a chunk of money to fix.

I bought this computer 3 years ago and have had nothing but trouble.As soon as we got the computer and set it up it didn`t work.The mother board was messed up,so I sent it back after many phone calls to the company help line.When the computer came back the second time it did the same thing,and once again after many-many phone calls to the tech line they sent a repair tech to the house to fix the problem(the tech was from Allison Michigan)

Upon looking at it he sent it in again.Upon getting the computer back for the third time it still was doing it but not as bad,and to this day it still messes up.I hope you can help,I didn`t know who to talk to until a friend told me about this site.I`m very displeased .It was my first and poss last computer.Thank you for your time and any help.

On June 1, 2001, I purchased a Fantom Crosswind Vacuum from HSN for $179.85 + $18.95 S & H and $12.92 tax. The vacuum worked O.K. for about 2 weeks. Ever since then, I have had nothing but problems with it. Each time I use it, after a short time in operation it stops and will not turn back on again. I have cleaned out hoses, filters, etc,. and nothng makes any difference. The only thing that works is time... a day or two later, the vacuum will work again and repeat the same scenario.

I tried calling HSN customer service time after time. I ususally got messages that said the operators are all busy and try the call again later. Twice, I finally got a real person, who gave me the run around about having someone else get in touch with me later. I have never been called back. I was told by the second person I spoke with that the Fantom company went out of business in about September and they are no longer honoring the warranties for their products. I thought this was quite odd since I have had items replaced or refunded before that were broken or damaged even though the product may not be a discontinued model.

Also, I recalled that only a few weeks prior to my conversation wtih the customer service rep at HSN about Fantom company going under, I saw that HSN was still selling some of the Fantom vacuums on their channel. How can they sell a product they know is no longer being serviced and brag on its efficiency, economy, etc? I call it fraud.

I sent the vacuum back today via UPS along with the original order form. Let's see if they credit my account for the cost of the vacuum... if not.... I want my money back and them to be forced to stop selling products they know do not work and cannot be serviced or repaired. The customer service operator I sopke with said they have been receiving dozens of calls about the Fantom products - in fact he said he was surprised the handle hadn't broken off my vacuum since most of them have that problem.

I purchased a Proteva computer from Home Shopping Network in May of 1999. I was supposed to receive $250 in rebates from Proteva and HSN, but didnot. Despite many phone calls, each sent me to the other. I ended up paying much more for my computer because I didn't get the rebates. Also, this computer continues to give me trouble, but I don't know who to contact.

I paid too much for the computer, about $300 more because I thought I would get the promised rebates. Sometimes the computer freezes up.

I've been ordering items from HSN for over two years, and up untill the last 3 or 4 months of my last orders my Dan Sending informed me that they did not receive my returns. I sent him the copys of the postal receipts with their signatures on the postal tracers. He said to me how do we know, you sent everything back? There is nothing on the back of the return labels that says you can not enclose more than one item. Plus in the past they would send me one than one item in the same package. I was so honest to have found one package with the Luna Bracelets, that they had credited me over $200.00 that was also returned several months before.

I bought a Systemax computer in July of 2000 and 3 months ago I lost everything.I had to call the company to get the computer back up and running this took about 8 hours of phone time. Since that time I have nothing but problems,and the company is giving me the run around. If you are going to sell somthing you better be able to stand behind your product. The product should not quit after a yearor even before that. Computer are not cheap and most people have to work ther ass of to afford a computer, and don't expect to quit right away.

I want to send this computer back and get an upgrade or my money back. I have been fighting this since my computer was 9 months old. If you were giving me the run around until my computer was over a year old you better do something about it since I have been at this for 3 months now.I need a authorization number or some paper work to get the ball rolling so I can get this computer on it's way back to you!!!!!

I have come to the conclusion that this computer is not worth the money you have to spend, and it over priced. The company better stand behind there computers if they are going to sell them.

we had alot of problems with the mother board and with the video cards and the mouse booting up and alot of the times the computer would start up in safe mode and it would be 4 to 5 times before it would oot up in my regular mode I have tried to contact proteva several times and have never been able to receive anyone to answer the phone its always been a busy signal

I recieved my computer late. I set it up and it worked well for the first few months. After about 7 months my hard drive failed. It was under warranty and I got a new one. I then reinstalled the new hard drive myself. As they told me I could easily do it. All went well until I went to save some info on my floppy drive. It did not respond. To this day I have had no floppy. My proccessor is stuck on 286 and I cannot get into my dos program to change it to 386 that i bought. because it says I need a password to get into the dos.

What password? I did not put a password in there. The computer has continually givin me problems and I am sorry I even bought it. It would of been a diffrent story if I would of got a little more support from proteva. But that was also limited as well as their product it seems. Oh yeah where is my 8 mgs of hard drive space? It only says 4.6 mgs

I also purchased a Proteva computer back in 4/99 and I have had nothing but trouble with it from day one. I purchased the Home Shopping Network extended service plan and have only once been able to help me. I have put alot of my own money into this thing trying to get it fix. I feel that Home Shopping Network sold this junk and should make it right with the customers who purchase the computers

Computer stopped working properly before a year went by. The computer was return ed and the mother board had to be repla- ed. Next, started gettting error mes- sages that files were missing on boot-up. Computer crashed, attempts to reach technical support was impossible. Computer would only come back on in safe mode. Computer would only work in 16 bit color. Any attempts to get 256 color only caused another error message.

Our family was without the use of a computer for a few months although we still continued to pay for internet services because we obtain our service via a caple company. My husband could not do a lot of work at home that he normally would have been able to. We paid almost $300.00 to have computer fixed although it is still unable to get 256 color. Consequently, unable to recieve photos from family members.

Purchased our computer late 1999 from HSN. We use it only casually. Home use only. To this date, we've purchased a scanner which will not operate on our computer because usb port not functional. Also our monitor is about ready to quit on us. After a few minutes the screen turns pink or it starts to go out of focus or both.

Just very aggravating to finally by a computer with our hard earned money only to have it last a couple of years and no one to turn to.

On 8-5-97 i ordered an proteve pentium 200mhx mmx computer system for a ttl. 2,158.32. I am the only user on the computer. had MANY MANY problems and talked to tec...was not apply to comply. My computer shuts down auto...every 3/4/min...it says it has no memory...which we did have it check out by radio shack per our service agreement...Now it onlly wants to terminate application as soon as you longed on...This has happed so many times....that I am phycially ill from this computer and customer service...if you can find a person>>>> I think this compter is a lemon..and hsn knows it. I want answers now, I remain,, (PS I still have insurance on this computer until 8.5-01).. Please help me to find justice in this very expensive adventure

We purchased a Global AMD k6-2 475MHZ computer from HSN on 6-1-99 for $1397.00 with shipping and sales tax the total came to $1519.30.We started experiencing problems almost from the start. I can't tell you the hours we spent on the phone waiting for tech support and speaking with tech support. They decided the computer needed to go back so they issued a UPS call back and our system was gone for over a month.They replaced the CPU and the fan which was defective. A couple of months ago the same problem is reoccuring.

By this time we both are so disraught at the thought of going through all this again....the countless hours on the phone, the computer being gone for another extended period of time....I called HSN and told them I wanted to send the computer back and get a refund. I was basically told no. It seems inconceivable to me that so much money could be payed out for a defective system and nobody from HSN will hold themselves accountable. Do we really have to suffer this financial loss?? Any help would be greatly appreciated.

We paid $1519.30 for the computer. It has never worked properly. We were led to believe it was something we did. We spent many, many hours on the phone to no avail....we purchased an extended warranty...the pc was sent back via a UPS call back....CPU and fan was replaced...now pc is not working again...we can't deal with going through the process again and asked for a refund. Emotional suffering doesn't begin to explain the anger, frusration and lost time spent trying to get this resoved.

I odered a RCA WEBTV PLUS item#373642 along with this purchase 6months of web service free after the first payment for webtv,which I paid on Nov.26 with my discover card. I never received any free service or a coupon. I called,wrote and emailed HSN customer service and as of yet no response. I have sent them a copy of my credit statement showing I paid the first month of service and still no response.

I brought the webtv plus because of the 6 months free service,I felt after the initial payment I wouldnt have to pay until 6months later. I do research for information to help my autistic son.We live on a budget.

i ordered an internet device from Home Shopping Network=the I-Opener. it took almost 10 days to get thru on their phones to activate service. i'm supposed to get emails on it but i don't. i have to log on and go to AT&T for my emails. i've called I-opener several times since Jan 3rd and have been on hold for about an hour before a human got on the phone only to tell me repeatedly that it's not their fault but AT&T's and to call them which i do and get the same crappy story. i send emails to both companies, tell them to work together and fix the problem but all i get is acknowledgement of email and technical help will contact you soon.

i feel defrauded-i paid for a device that was supposed to give me emails but i have to go extra steps--go to AT&T and log on-to get my email. i'm also pissed that they both tell me it's the other guy and i feel like they should talk to each other at this point--I can't fix the damned thing, it's their problem!!!! i'm just the poor schmuck that bought the device. also, there are a lot of sights that i've run into that say the browser is outdated. does that mean that i-opener couldn't sell these crappy, outdated things on the open market so they went to Home Shopping to dump them? i'm pissed/frustrated/and ready to go completely postal on AT&T and especially I-opener/Netpliance!!!! people outta be warned about them.

I purchased a computer from the HOME Shopping Network. This Computer was made by SYSTEMAX with an AMD CHIP. This computer was purchased sometime in MAY. I have the exact details at home. I have many problems with the computer and have try to get in contact with customer service with no sucess. Since I received this computer I had to get in contact with customer Service befause of different minor problems. Recently I have had mayor problems and I'm unable to contact customer service. Since my computer is not working I'm unable to access the internet from home.

I paid over $1500.00 for a System which I'm unable to use. I have 3 children and it was a true financial sacrifice to make this purchase for my children. THis has been a real headache plus I feel I'm also out of my money.

I had purchased my systemax computer on the HOME SHOPPING NETWORK on TV. I had seen this computer advertised for $1700, delivered ready to run, internet was accessible by one touch of a key, technical assistance available 24 hours a day, and a state of the art computer system.The computer was delivered without the full 20 G. harddrive, instead it had 1.99 G, it was missing all the drivers and modems.

Approximately a month and a half later, the computer had the necessary hardware installed. Since that time, my computer has not operated, 20 % of the time is a high estimate. I told the company that I was going to send the computer back, I was told I would not get the first installment of $540.00 back, and they would not accept the computer. I contacted technical assistance on many occassions. I have been told this computer is not worth operating but that the company would have the computer picked up by UPS and taken to the factory.

I was told that on Sept 7, 2000 and to date, the computer not only has not been picked up, but I was told I would have to go another 2 months without this computer. I cannot use the computer to write even a letter. I have been guided through reformatting the hard drive, re installing the hardware and software. Still this does not operate. If I try to go on the internet without the computer shutting down with messages such as kernel 32, rundll error, dangerously low resources, inadequate memory, page vault errors, fatal errors, and find the computer impossible to run. I am computer literate, very proficient and usually able to troubleshoot and fix computers.

This is the most difficult, system that is totally worthless. I froze the payments on my charge card, filed a complaint with my credit card company, filed a complaint with the state attorney generals office and still I have this worthless piece of junk, have paid over $500 for a piece of machine that in order to operate it, takes hours for a few minutes of operation.

As a former inbound-sales operator, I promise we are drilled to make initial sale, upsell magazines, upsell MCI long-distance, sell product insurance, then take the next call a.s.a.p. Should you order something from HSN, experience a problem and need Customer Service -- I wish you good luck!

termed for not being the sales-hustler HSN is always looking for.

Hi my name is kadiatou, I bought a proteva computer system with the home shopping network, and a couple month later they went bankrupt, and later my computer was not fonctioning and i wanted to send them, they were bankrupt, i still have my Proteva computer on me. It is useless at the time. this computer cost me $1790.00 but i can't use it. I need help right now. Please help me

When the computer was purchased, many of the programs and hardware were either not included or was lied about. Programs which were to be included at purchase weren't and when contacting HSN, I was told that the missing programs would be sent later but they never made it. Things such as processor speed, modem speed, and disk space, were lied about.

Also Home Shopping was supposed to walk me through the installation step by step but didn't; an appointment was scheduled over the phone with them to help me set up my newly purchased system. They were supposed to call me the day after my computer arrived to help me but I never received the call. The Proteva PC constantly crashes due to many faulty components within the system such as bad RAM chips and a faulty CPU.

I feel like I was cheated. I spent money that was hard to come by on the system. I had just recently began college and I spent my entire savings on the system that was supposedly to have come with everything. The reason I purchased the Proteva was because I was just begining college and I needed a computer for school, but due to all the trouble I've experienced with the system, I was rarely able to use it. Because of this situation, I've found it hard to be able to trust any TV or online shopping network.

i have before written before about how my computer was freezing up and giving me error messages. well now as i was trying to go by the manual to try to fix it but it switched over to ms-dos. now it can not go back to windows or even do the commands. in other words, my computer has finally passed on to computer heaven. i have lost money, my nerves and money on fixing this computer. about $1500.00

The Proteva moniter broke and the flywheel needed for repair was not available. It couldn't be repaired and I had to bu a new monitor. If you don't make parts readilyavailable then you shouldn't be able tosell merchandise. Neither HSN or Proteva was cooperative, I spent severa hours chasing down a non-existant part and then had to buy new antway!

Loss of time - energy - being frustrated over the unethical business practice of these two organizations and having to buy new!

I purchased my Proteva computer based on claims of performance, warranty, and tech support. When I received it and hooked it up, my printer connection was loose and the printer did not work. I called tech support and on the second call reached someone who told me to open the modem and check connections. Although this made me nervous as I am not technical, I finally fiqured it out (it was not easy to do) and checked to no avail.

Four more calls and over a month later I finally received a new cable with connectors and after many tries, I got it connected and it worked. I have had consistent problems with the computer freezing up, shutting off, and the frequent illegal operation error message. I thought it was me until I read the other complaints. As a matter of fact, this is the second time I typed this message as the first time the computer shut off before I finished. Now, I am having trouble with the monitor picture shrinking (1/2 inch each side) and I cannot find any Proteva dealers around (noone has heard of it).

I purchased a Proteva Computer from Home Shopping Network in May, 1999. I was supposed to get $100 rebate from Proteva (which I did after I saw your website and responded to it) and $100 from Home Shopping Network. I never did get my rebate from Home shopping Network, no matter how many times I try. NOw, this computer's hard drive is going out, it locks up, and I'm still paying for it on my credit card. I don't know where to go for support since Proteva filed bankruptcy. Can you help?

In December of 1999, I purchased several items on Flex-Pay (payments over 2 or more months) from Home SHopping Network on my Federal Credit Union Visa card. Without so much as a warning, they issued a new card with new numbers on January 1, 2000. I called HSN's Customer Service and gave them the new card number and expiration date. I also returned some items, so I would need to get reimbursed on the new card as it was simply an extension of my old account. I have purchased a variety of materials and services on that new account since January with no problems.

When neither my payment or returns showed up at the end of January, I called Customer Service AGAIN and gave them the number. Now I have received a DEMAND NOTICE for payment of the item I kept. If they couldn't get their accounting straight over the past two months, I really don't see how another phone call is going to do it. I will now have to send a letter demanding of them why they did not use the card number I gave them almost two months ago. I have had previous problems with HSN regarding silk pajamas that reeked of BO, shoddy jewelry and products that didn't do as they advertised - FRAUD I now understand that HSN has been involved in several fraudulent practices - selling ocmputers whose manufaturer has gone backrupt, selling products that do not perform as promised, etc.

I purchased my computer from the Home Shopping Network on March 3, 1998. The first year of operation wasn't too traumatic. The small glitches that popped up were easily fixed thru phone support. As time passed and I could no longer recieve the help I needed the problems became more complexed. It started with trying to connect a compatible multi-function copier and then to download office software I purchased to help in the operation of my roofing company.

After losing all sound completely and recieving pre-recorded tech-support which was of no assisstance, I finally stayed on the phone long enough to speak to an actual person. At this time I was informed of the present situation of Proteva. Needless to say I'm more than a little disappointed to find that my $2000.00 investment didn't last long enough to serve the purpose it was purchased for.Hopefully something will be done to prevent this so-called business from fraudulently operating as a computer manufacturer.In my line of work I would not get as many oppurtunities to take advantage of consumers all the while making good money doing it.

I purchased my computer from home shopping network. I was suppose to receive a rebate. However when my computer arrive the paper work was not in the box. I contacted home shopping network I was told that they had sent all the papers and I would have to contact proteva.I tried to contact them however some of the information they needed was not there. I was told that they could not help me.

I purchased this computer never received my rebate. I am now having all kinds of problems and am looking to purchase a new computer. I don't have 256 color capabity. The commuter will not automatically hang up from a call. I called the support number several time and couldn't get any help. This computer is only 1 year and two months old. The techinician was very rude and didn't try to find any solutions to my problems.

Problem#1. Since the first day we used the computer, we noticed that it took an unusually lon gamount of time to get into Windows Explorer and that is was impossible to click on MyComputer and get a response, even after 1-2hours just seeing if it was busy. Problem#2. After 4 or 5 months of using the modem that came pre-installed, it went haywire on us. Basically it will get dial tone, then as soon as it starts to dial, a screen pops-up and tells us that our US Robotics modem reports that there is no dial tone.

After solving this problem once with AOL, we figured it could be fixed again. However, after 3 calls to 3 different AOL tech's, it still doesn't work. I tried contacting Proteva but I've been getting the runaround from thier 800# for about 3 or 4 months now. I decided to purchase a new modem and will see if that fixes the problem tonight after I get out of school. If anyone knows how to contact Proteva for service,or of a place where I can take it to get serviced, please let me know!

As stated before, I have purchased a new modem to resolve the problem I had with dialing(which I still have),and installed an older and slower CD-ROM which somehow speeded up the opening of Microsoft's Explorer and allowed me to open up My Computer which I had not been able to do since purchasing this Proteva computer.

I purchased a computer from Home Shopping Network advertised as having lifetime service and help from both the Proteva Co. and Home Shopping Network tech support. Cannot communicate with either one --tel.#s are automation only.

The computer is faulty with no recourse and no one to talk to. H.S.N. offers no help except to transfer your call into airspace on the phone. Noone seems responsible for this breach of contract. Purchased the computer in good faith, but have been very disappointed with Proteva and H.S.N. network. I believe H.S.N. should be made to own up to it's advertising on tv.

My computer keeps losing profile manager, and hanging up and when you try to back out it takes you back to the desk top. It will hang up on the internet and and when you try to get out you lose everything and back to the desktop you go. I have reinstalled windows 98 so many times that the cd may be worn out

I get very aggravated and my blood pressure go's up to think that I paided this much money for a piece of junk with no tech. support. you cannot get any help from these people. They just give you another number to call. and if you are lucky there may be someone on the other end. but for the most part there's not