Howard's does not make it clear that there is a charge to install. I purchased a dishwasher online, paid for delivery, clicked on install and no amount was disclosed. It says $0.00. At delivery, my son-in-law called to tell me I had to have money for the installation which was $216! The dishwasher was $199. Later, when my kids tried to exchange the unopened dishwasher for another color, they were told there would be a re-stocking fee!
Consumer Complaints & Reviews
I purchased a "brand new" refrigerator a a week and a half ago, my wife was very excited about her new LG stainless side by side. Two days past, waiting for the cold air to come on - never did. I called the store and spoke with the store manager. I asked him if I had to pay extra for cold air! I was referred to LG. LG took all my information down and was given a phone number to a local appliance tech in my area as their Tech won't be available for a few days. I called the local appliance tech called Grace Appliance, left a voicemail. Never called me back, that's another long story.
I called Howard's back and now I'm told they're sending me a "new" replacement. The truck delivery arrived the following day, impressive huh! Guess what, the fridge looked used or refurbished, missing decal or logo with the adhesive tape that used to hold the logo still stuck to the fridge. OMGosh!!!!!
I called Howard's to let them know what happened. Store manager was apologetic, yaddiyaddiyadda..... He told me to come in to the store and pick one from one of the floor models and he'll give me an extra 20percent discount. At this time I thought i was gonna lose it and come totally unglue. Again this is another long story!
Meanwhile I've wasted about $400 dollars with of food besides eating out everyday for almost 2 weeks now.
Long story short..... I'll never again buy from Howard's!!!!!!!
I have three "new" appliances: Refrigerator, Stove & Washer. My refrigerator is okay but my stove and washer are continuously giving me problems. I'm so upset because my last washer from Howard's gave me problems. But I thought if I got a new one, the problems would go away! Wrong! What are my options? Also Howard's sold me an labor warranty for the same period that the manufacturer gives me for free. Is this legal? Is Howard's selling second hand goods at quality product prices?
We purchased 3 brand new stainless steel appliances from Howard's Appliance and TV. We bought a GE Profile Microwave, GE Profile gas convection double oven with 5 gas burners, and GE Profile side by side refrigerator with bottom pull out freezer drawer for a total cost around $5,000. Within 6 weeks of purchase on January 2009, the microwave had to be replaced due to faulty electrical. Within 6 months after that, the same problem occurred. The technician replaced the part and didn't document the correct work that was done. Therefore, because he wasn't documenting the right problem, the next future problem in May 2010 wasn't covered because it was past the 12 month period.
Secondly, the knobs on the gas stove are so cheap that they are coated with silver plastic. After using the oven and opening and closing, the heat has melted the knobs and the paint is peeling. GE told me that I could pay $30 to replace each knob. I have 5 knobs. I declined. Third problem we encountered with our upgrade GE Profile appliances is that the ice dispenser flap opens and closes with a very loud noise. There is no way to stop it unless I pull out the fridge and unplug the ice/water line. GE said it's not covered because I have had this for 18 months. In May 2010, I also have bamboo floors and don't want to accidentally scratch them. GE waived the $100 service call fee for them to come out to tell me that I have a problem after I talked to 4 different people.
While the appliance technician was at my house, he told me that the other technician didn't document a problem with the microwave, and that's why it wasn't covered. He also said that the technician was fired from the company. So, the cost to fix my broken dispenser was quoted at $330. The technician said that he sees it a lot with moisture build up in the dispenser area. I asked him how to avoid the problem. He said that there is nothing I can do. It's a builder defect.
GE Customer Service was rude, horrible, and very unprofessional. I had my builder basic white appliances for 12 years and it has no problems. I can't believe GE would offer such a horrible product and not stand behind their name. We had a very bad experience and will not purchase another GE product or recommend anyone to their products. I also own my own company and lose too much money an hour waiting for their service technicians to show up and give me a 4 hour window to be available for them to tell me that I have a defective GE product.
I purchased a stove from them back in 2005. I bought the 5 year warranty along with it. I paid almost $3000 for it. I started to notice that there was oil in the glass door of the oven and the bottom of the oven was starting to peel and become corroded. I called them to have them send a tech. As I explained what was going on ,the customer service rep said that the oil in the glass is "normal" and possibly even on the inside of the oven, They sent out a tech out within the next couple of days.
At that point, I was told that they could not do anything about it, that it was cosmetic and their policy does not cover that. He then left. I called again. I asked for them to send another tech but I was told the same thing. I was then called and they told me to replace the bottom of the oven. It would cost me $55. I paid close to $3000 for them to tell it's normal and to fix it. I have to pay extra. It seems very unfair to me as a consumer. When I bought the stove and the warranty, they never told me anything about cosmetic issues not being covered. They need to be more upfront and honest with their customers.
