Hobby Lobby

I took some merchandise back without a receipt, expecting only store credit. You would not believe: they only gave me half of my money back. I do not appreciate this and will do everything I can to bring it to the media's attention.

I purchased some thread for a craft project and, what was called a "book stand", which in fact was an artist easel not a book stand. When I got home, I realized that I purchased the wrong thread, and the book stand was not a book stand and was useless for the purpose I purchased it for. Their website states in their return policy "Returns for $10.00 or more without an original sales receipt will receive a Hobby Lobby Exchange Card in lieu of cash or credit card refund."

I was told by store employees that they only allow returns for the exact same items, or, a refund of only 60% of the purchase prices. I asked about exchanging the items for other items of equal or greater value. They said no; only exchange for exactly the same items or a 60% refund of the purchase price.

I find this policy outrageous, especially since the policy is not put up in plain view of the consumers and it is not what they state on their corporate website. I doubt anyone would purchase anything from a company with such a policy or deceptive practices. So, now I'm stuck with items I don't need or cannot use. It is not the cost of the items; it is the misleading information and deceptive practices of the company. Threads - 5 Spools @ 2.99 each = 14.95 Book Stand - 16.99 Total: 31.94 + 1.92 tax = 33.86