hhgregg

When the store opened here in Chicago, IL they had a promotion. If you open an account with them, and it is more than $300, your account will be free of interest for 18 months. That sounded good, so I purchased $2,000 worth of appliances. Since that day, they have been charging me interest, and I called them, but nothing is happening, so I just have to keep trying. Be careful when opening an account with hhgregg.

I am a worker at this company. Let me give you the real story behind them. The company quotes 200 hours of training. This simply does not happen. We get sent to another location for vendor training, which is really just basic stuff for 6 hours. We do not even get paid for it. Employees are paid a "draw" wage. If we do not do minimum wage x hours worked, we go into "draw". We have to pay back that money to the company, which is illegal by the way. This company is run by former Circuit City, Best Buy, Lowe's, and Home Depot rejects. They could not cut it there so they come here. Their level of competence is really low. They are a company run by emotions and knee jerk reactions. Best Buy could put them out of business tomorrow if they had the capital and the know-how to do it. They treat their employees like a herd of cows. If you don't like the incompetent decisions, then they will drive you to leave.

As far as their prices, it really doesn't matter. They will "match anybody". They know what their landed cost is and try to stay 5-15% above that. You will not get discounts on "as advertised" product. There simply is no any profit in them. It is meant to get you into store and buy other things. Their salespeople make 1% of their total sale and 12% off any profit if there is any, usually not much. I changed my name because surely they would fire me for saying this. It is a half baked company who doesn't take care of their customers or employees. As said before, they hire management based on looks and "quotas". I hate to say that, but it is true. I would never do business with this company, but you are forced because it is the only brick and mortar store other than Best Buy. People just don't trust Amazon, and Walmart is really not any cheaper. I feel sorry for the lower income people who come in and say, "Walmart has it cheaper." They do not know the difference between last year's model and what is really making some things "cheaper". They have just been brainwashed into thinking Walmart is "cheaper". These are people on fixed incomes and real budgets and they are getting screwed over royally.

I purchased a Samsung washer, dryer and pedestals and extended warranties on Saturday with the intent of me picking up on Sunday. I was assured the items, which were being sent from Indianapolis would arrive in Florence, KY for pick up on Sunday. I received a phone call from a sales man on Sunday morning, stating he forgot to order the pedestals and they would not be available until Tuesday. I explained I did all the work Saturday night to remove previous machines, so smooth transition for new washer and dryer. Also, I injured my back in doing so and the fact it is Super Bowl Sunday and I could not have house torn up. I asked salesman about the floor models. He thought he could get me a better "deal" on the floor models. I came into the store and spoke with the manager, explaining the situation. I requested, looking at floor models, that hhgregg give me the two floor models (they were buy one get one free) since they were floor models (which I hate to do) because I had to get my house back together. And I was saving hhgregg on delivery. He did not have authority to approve, so went and told the general manager, Tim **, the situation.

Mr. Tim ** came over and he was just rude from the beginning. I attempted to introduce myself, but he simply held his hand up (as if to shush me!) and he spoke, stating that he would, yes, give me the pedestals but that I could not have them until Tuesday. I stated that does not help my current problem as I needed them today, and besides I could get new ones myself by Tuesday. He became more rude and condescending, stating he absolutely could not take his washer and dryer off the pedestals and place them on the floor. I just told him I would go to Hagedorn's on Tuesday and handed the manager my receipt for the return. Mr. ** became even angrier and questioned why I would not allow them to have the sale. I just told him because he was not interested in correcting my problem today and if I have to put everything back together at my home, to then wait for later date delivery. I said maybe it's just karma, but this sale doesn't seem appropriate. He responded, "Whatever!"

During the $3,252.13 return, I requested the general manager's business card. I was told it was not kept at the checkout desk and task for it directly. I walked over to Tim ** and requested his business card. He was shaking his head no as he told me, "No, I had nothing to do with the sale of your washer and dryer." I responded by stating, "No, but you had everything to do with the return." He, with his attitude and huffing, opened his wallet and got out his card, and said, "Oh! Yeah, you probably just want this so you can call about me tomorrow!" and I said, "Yes, you are right." I walked back to the checkout counter, stunned and still in disbelief. The store manager was still there and I said, "Wow! I can't believe his mouth. Amazing."

I own my own business. Tim ** is a horrible employee. I am telling you I will never shop at hhgregg again because I was humiliated and belittled by Tim **. By the way, my husband also needed a 46" TV and we picked out a Samsung from another local store on Sunday. So, thanks to your horrible employee, not only did we return over $3200.00 purchase, you missed out on another television purchase.

I was sold a 70" TV, a wall bracket to hang it and installation service. The box for the wall bracket said up to 65" TV, but the salesman said it would work. When the installers showed up they would not install it because the bracket was not rated for the 70" TV. I went back to hhgregg to get a refund. A guy named Marcus was helping me doing a good job when another manager in an orange shirt started arguing with me. He would not shut up and continued to argue and say I said things I did not say. I would never shop at a business that hires employees like that, especially managers.

On 1/23/12, Samsung had finally agreed to replace the defective stove. I have contacted them 3 times since then to follow up on the status of exchanging my stove. This information was being sent ASAP to HH Gregg's Vendor Relations Dept. However, I have contacted HH Gregg V. R. D. and they have no paperwork. I have called the store in MB to see if they have received any paperwork. The manager Blake had refused to return my call on Saturday. Now it is 1/30/2012 and Samsung said they submitted it to them again and HH Gregg has not received any papers for me. Neither company will contact the other to verify that my paperwork has been received or not. What happen to customer service? I thought the customer signed their pay checks. Help!

Sold an LG refrigerator that they knew that LG was having problems with. They even sold us the extended service knowing that they would never fix the ice maker or would LG as they do not have a fix for it. I have sent letters to the store and the headquarters. I'm fixing to load the $2500 unit on the back of my truck and park it in front of the store and notify local news, after I paint it yellow. As all parties tell me that there is nothing I can do about this.

I purchased a refrigerator, stove and TV from HH Gregg St. Clairsville, OH. When it was delivered on 01/18/2012, they tore the plunger off the door which sprung the door and it now will not close properly. I am forwarding pictures of the plunger and door. If they had properly used the plunger to prop the door open, this would not have been a problem. I am very upset and dissatisfied with your delivery people. I now have to replace my storm door where it is sprung and won't close. I am asking for some compensation for this incident. Thank you for your cooperation.

I purchased an external hard drive from hhgregg.com on Black Friday 2011 thinking the description stating it was USB powered meant that it was portable. This was an incorrect assumption, unfortunately. I contacted customer service within the 30-day return period as specified on their website. I was told that they would have UPS pick the package up and the shipping charges would be deducted from my refund, which was ok with me. They stressed that UPS would only try 3 times to pick up the item and I thought that was fair. By this time, we're getting close to Christmas and I didn't expect that UPS would get here right away.

I diligently placed my box--the same box in which it arrived--on the front step where packages are always delivered and where this particular packaged had originally arrived. Days went by and I was still patient about the pick up; after about 10 calendar days, I called hhgregg.com customer service and asked if I need to label the package just in case the driver was confused about this box on the front step where he/she had placed it some time ago. No, the driver would have a label, no need for me to do anything like that. Did I need to be home for this pick up? No.

Still finding this box on the step after 2 weeks (it was holiday time, after all), I called again. Seems the driver had made 2 attempts. Really? With an orange sign labeled "UPS Pick This Up", how could it have been overlooked? I called hhgregg again and asked if I needed to be here for the package to be shipped. Yes, I did. Hmm. I said I would call back because I work retail and was not sure of my next day off to be available. Upon contact on my next day off later in the week, I was told that I had neglected to return the item within the 30-day return period and that there was nothing I could do. They stated that UPS had tried to pick it up 3 times, but that it was not here.

The customer service rep asked me whom I had talked with on my several attempts to get this matter resolved and I regrettably had not made note of my conversations. After 35 minutes on hold, during which I was assured by the voice on the hold messages that highly-trained hhgregg personnel were available to make sure that my buying experience would be satisfactory, I was finally told that my 30-day return period had ended and that there was no way I could do so.

I asked if I could exchange the item. No. Why was I told so many different things and that it was due to this that so much time had elapsed. Same response. Why, even though I had complied with the terms as directed, was I not getting satisfaction? No matter. The 30 days had elapsed and they would not accept the return. I could probably try to sell it on Craigslist or such, she says. Further examination of their return policies also revealed that if stated conditions were not met, a 20% restocking fee would be assessed. I offered to have this also deducted from my refund and was denied. Most of this latter conversation was with the supervisor named Deb. Despite my attempt to contact COO Gregg **, I could not speak to him because he was "off campus". Deb stated he didn't talk to customers (almost with a sniff, like we are trash or riff-raff). My previous experience was that COOs handled the most difficult customer situations and would smooth the waters, doing whatever it takes to maintain good customer relations. After all, I was a first-time buyer who made this purchase even though my store sells the same item, though at a higher price even with my employee discount. The final insult was having Deb hang up on me because I kept asking what else I could do to get satisfaction and why I was being penalized for her staff being incompetent.

In a last-ditch effort to make sure I did all I could to rescue some positive resolution to my predicament, I called UPS and the friendly CSR was surprised that I had not gotten a notice from the driver either time he/she had come by. (Had that happened? I don't know! ) It seems that no third attempt had ever been made. She offered to prepare a new tracking number, but I told her that hhgregg would not accept the return anyway. She commiserated with me and agreed that this was unfair. I asked if there was a way I could be reimbursed by UPS for the difference between what I could sell this item for and what I paid for it, not expecting a positive response, and I was correct. They only reimburse for damaged freight.

Here I sit with a hard drive I don't want. Lost substantially over an hour of wasted time waiting on hold. It caused stress and anger. Money was wasted. Though I am but one customer among thousands, what would it cost them to accept the return of an $80 item that is still in stock for which I would be paying shipping cost? Nothing. What is it worth to them to lose a potential return customer no matter how humble? Who knows? Do they care that, being in the retail electronics field, I could potentially refer my own customers and co-workers to them for future purchases? It seems that they do not. Rest assured that this experience will be related to anyone seeking online purchases of electronics or whatever else they sell at hhgregg. I shudder to think of what in-store customers must face in similar situations. I wonder what the laws regarding interstate commerce and deceptive sales practices/return policies are.

I purchased the 32" Westinghouse LED TV and within a month or so the picture started going out. You can't even watch Television on it without after a few seconds or sometimes minutes, the picture goes out. I called the store and they told me to bring it back, they looked up my name and the purchase info, and was told that they could refund my money or allow me to use that money and buy another TV or get another Westinghouse. That was not the case when I brought it into the store. I had the receipt and my ID and credit card I used to purchase the Television. Was told that they could not take it back without the box which was not told to me on the phone.

Asked for the manager, he hooked the Television up to a regular coax cable and there was no picture or sound, he informed his sales person to quickly hook it up to the HDMI cable, which I do not use or have in my home, as I have basic cable and no need for a box. I have not had this problem with the LG TV that I have had for 4 years now and is also an HDTV with HDMI connection but it hooked straight to the cable. The manager told me that there was nothing wrong with the TV, and that they could not help me. I told him that I did not use an HDMI cable and that they did not leave the TV on long enough for the picture to go out.

I was treated terribly. When I got home I called the corporate office and they were telling me that it sounded like I have an old cable which I didn't. It was brand new running into the house, and then she admitted that there was possible a defect with the co-ax cable in the TV and that it was up to the discretion of the store in which I purchased the product from whether they would help me. I told the corporate Office for HHGregg that I was told over the phone that it was fine to bring it in and that they would help me, then they said that there was nothing that they could do.

It seems that HHGregg buys the defective tv's and appliances and tries to sell them to the public. I was very dissappointed, and filed a complaint with the Better Business Bureau which I find that they are not even members of which throws up a red flag there. I am going to search the online Business Bureau which is a fake sort of BBB, that companies with a lot of complaints use. I will see if they are a member of that as well as the chamber of commerce here in West Palm Beach Florida.

You are better off buying from Walmart or Kmart/Sears than this HHGregg. BUyuer beware - they are a terrible business. Not to mention I am going through intense chemo and other treatments and I am very ill and to be treated that way was to me discrimination against someone with a disability.

I bought a new cell phone for my son in July with $100 extra for insurance in Oct. The phone started to freeze up. I went to hhgregg. They said they would order him one and call us when it was in. I let them know he had a medical condition and needed a phone. No one called. I went back in 2 weeks later and they said they needed some # of the phone and again they said they would call us when it was in. No call. I went back in 1 week later, they said they needed $39.99 fee and could order the phone and would call us when it was in.

No call. I went back 1 week later and talked to a sales manger. He said he would get done by the next day and would call us. No call. I went back into the store. He said somebody tried to call us and it would be in the next day. I went back the next day, no phone. We asked who called us. The sales manger had a young come over but he said he did not call us then the manger said the phone would be in the next day. So we went back to the store, Saturday, still no phone. We asked for our money back. He said no. I asked to replace phone with one as good as the one we had, he said no. I let him know my son has a tumor in his neck and could cut off blood flow to his brain. We need to have this phone thing done. It's been 2 months. He said to leave now or he would call the police.

I purchased a GE dishwasher from Hhgregg just over a year ago. After about 4 months it stopped draining water so I called for a service call. When the service was scheduled the guy called me and said he was in the neighborhood and should be there in 30 minutes. He never showed, that was a half a day off work. The following week we got it rescheduled; the guy came out and said he had to kill the power to the dishwasher, so he killed the power to the whole house. He could not figure out how to turn it back on, so we had to call an electrician to turn it on, $150.00 and another half a day off work. Another service technician finally came out and got the dishwasher to work, another half a day off work. About 3 or 4 months later the dishwasher stopped pumping the water out again. A service technician came out and said he had to order a part, another half day off work.

The technician got the part and fixed the dishwasher, another half day off work. About a week before Thanksgiving, the dishwasher stopped pumping water out and Hhgregg was called. They informed us that GE was now responsible for the repair of the dishwasher. The GE technician was contacted and a service call was schedule for the day before thanksgiving, another half day off work. The technician called the house 30 minutes before his scheduled arrival time and stated that he had priority calls and was not going to respond. We have informed GE and Hhgregg that they now need to either replace the dishwasher or refund our money. They have refused to do either and said they had to send another technician to see what the problem was. With all the time taken off from work and pay lost we could have bought another dishwasher. I informed Hhgregg that I would picket their store until they replaced the dishwasher, they said go ahead. Last Sunday I spent 4 hours outside the Mall of Georgia Store with a sign that read, "I was ripped off by Hhgregg". I intend to be back this weekend with the same sign.

I purchased a $1000 Samsung 50-inch plasma TV just over two years ago. One week after it was delivered, the picture went out and it had to be replaced. Now, barely over two years later and the TV needs very expensive repairs (more than it would cost to purchase a new one). This is far from being my first unpleasant experience with HH Gregg. I purchased an LG washer there a year ago and two days after the warranty expired, the washer stopped working. Neither HH Gregg nor LG was willing to stand behind their product with an offer to repair or replace the washer. When I contacted an independent repair technician, I was told that it would cost more to repair than it would cost to buy a new washer. Then he shook his head and said that even the cheapest washer should last longer than a year.

In less than six years, in addition to the above mentioned appliances, I have purchased a refrigerator, a range, a microwave, a Maytag washer and dryer and other items from HH Gregg. They have all had issues and they have all been replaced. When I sent a message to customer service advising them of the problem I am having with the TV, explained that every HH Gregg purchase I have made has been faulty and asked that they give due consideration to covering the cost of repairs or replacement as matter of fairness and quality customer service. More than two weeks later, I received a very generic response stating "Thank you for your email. We regret our delay in responding. While we are sorry for your disappointment, we are unable to cover your repair cost or offer you an exchange of the television".

They gave no explanation for the reason they refused to resolve the issue! I sent an immediate response requesting a name and contact information for HH Gregg's Corporate Office and their Ombudsman in order to escalate my complaints and my request for a resolution. Their response? "Thank you for your follow-up response. We regret your continued disappointment. However, we are unable to honor your requests". Since when does a customer service call center or email support team freely offer corporate contact information? Fortunately, I was able to locate the address and phone number for HH Gregg's Corporate Office, as well as a list of the Board of Directors and Management team. I will forward copies of my complaints as well as documentation of every HH Gregg customer service response to every member of the Corporate Office and I will also file complaints with the Attorney Generals for the State of Ohio and the State of Indiana, and then I will make follow-up calls.

I will post my complaints on every consumer affairs and consumer advocacy site. I realized that HH Gregg probably still won't accept accountability for their inferior products nor for their lack of quality customer service, but hopefully, my entries will save someone else from an unpleasant HH Gregg experience. I would also like to add that as a former customer service manager in the credit service division of a Fortune 500 Company, I am appalled by the responses I have received from HH Gregg. Had any of my call center or email support team ever generated a generic declination response without tempering it with a gently phrased explanation for the reason that we could not honor the customer's request, I would have scheduled a mandatory retraining class for the entire team to insure that they realized how vital quality customer service is to every company. Obviously, HH Gregg has very little respect for their customers nor do they offer service after the sale. So I will just go elsewhere for my future electronic and appliance needs.

I purchased a monitor online on Dec. 4. I never received an e-mail or tracking number. Two days ago after still not receiving, I called and was told it was delivered. The day it was delivered I found out I was missing packages from Victoria's Secret also. I contacted Victoria's Secret and not one problem they resent my order (to a different address for me). But HHgregg told me too bad and won't replace or refund the monitor. It's funny how companies can be so different. The cost of my VS order was $250.00. My HHgregg order was $89. All I wanted was a monitor for my son or for them to refund my card so I could go to Best Buy.

I purchased a refrigerator from Hhgregg at the Woodbridge, Virginia store and I paid cash in excess of $2000. The refrigerator was too large to fit through the kitchen door and it was returned to Hhgregg. I talked to the manager at the store and he assured me they would process the paperwork for me to be reimbursed. I contacted the store on 14 Dec. 2011 and they want me to bring my receipt to the store and talk to the manager. I have already done this when the problem was realized a week after Thanksgiving. I just want my money returned or I will contact a lawyer, and it will cost Hhgregg more than the $2000 to resolve this issue.

I bought merchandise on their website on 2 weeks ago. After charging my credit card, I never heard from them again. No email, no status of my order. I sent email asking for my order status and I never received a reply. This company is a scam. I will inform my credit card company to get my money back and maybe inform their State's Attorney General to shut them down. The consequence is potential loss of money.

I went to Hhgregg on 12/11/11 to buy my husband a touch desktop PC for Christmas. They installed the internet security, and office student single user for me, for a cost. They also informed me that I would get a $50 rebate on the internet security package, to which I did not get a rebate ticket on. After I returned home with the computer, I went ahead and gave my husband the computer on the same day I bought it. He opened the box, and there were no computer booklets, nor power cables in the box.

My husband called the manager and corporate, and they both informed him that I must have lost it (basically they were calling me a liar when I said that I did not open the box). My husband talked to the gentleman who sold me the computer, and he admitted he did not put the cable or booklet back in the box, and he was standing there looking at it. This was my first experience buying anything from Hhgregg, and it will be the last. The manager and corporate was very rude, and I will never buy anything else again.

This is about HH Gregg Black Friday scam. I had ordered two items from HH Gregg, one online and another from store. Just after you place the order online, they will charge you immediately though there is no response back. The website says that it is partially shipped. Once you call them, you are surprised to know that the product is discontinued and there is no product. The same was the case when I purchased from the store. They said that you would receive the same but after 4 visits they would say nothing is available.

They would offer something in-store for higher price. I feel this is a scam. They want every consumer to their website and store but they don't have product. The Sales Manager, Paul, from Downingtown was really rude. I requested all to discourage such fraud. You better buy from Best Buy opposite don't fall in HH Gregg's trap. I found many other consumers returning from the store without getting their products so it's not only me. Everyone who faces similar issue, raise your concern please.

We paid for a TV that was out of stock, but that more were coming in for their black Friday sale and we would be called to pick one up. That sale came and went and now, nearly three weeks later, we still have not been able to get the TV already paid for.

I bought a tablet from their website. They delivered a keyboard instead. Customer service was non-existent and no response. After many tries when get hold of, they want me to pay shipping for wrong item they shipped. Never buy again from these crooks and do yourself a favor not buying from them.

I bought a Sony TV from a stockboy who said the salespeople were all busy and this was his chance to show he can sell. He knew nothing about the features but mentioned that they had one TV with these features left for sale. I paid with a credit card. I asked the manager to hold the TV a few days until I could get my brother to pick it up, and they agreed. When we arrived 3 days later, the price on the display model had been increased by $200. They were unable to find the one I had bought and said they had none left. They were not apologetic and refused to give me a comparable TV without an additional charge. This is called bait and switch. They did refund my payment, but they hardly seemed surprised that my TV was no longer there.

I place the order online for laptop and paid $500 on Thanksgiving Black Friday. Hhgregg sent the email that order will be processed in 72 hours. After 5 days, when I didn't received the confirmation email for pickup, I called the customer support about the order, they simply said that they are not selling that computer any more.

not charge a credit card. I lost the Black Friday deal which is once a year, I could have place the order from some other vendor. Wait time for customer service for 45 minutes. Now, I have to wait another 7 to 10 business day before the refunded back.

On 11/25/11, my wife and I went to the HHgregg store in Langhorne, Pa to buy a Frigidaire 30" stove with a convection oven that they had advertised. My wife gave them her driver's license for ID & they still misspelled her first name and last name. We waited in line for over 35 minutes to pay cash for our purchase, and then we were sent to a different line where we had to wait some more. The salesman told us that in his 15 years of selling, that this was the cheapest he had ever seen a convection stove ($399). He then told us that the stove was back ordered and would not be in until Tuesday 11/29/11, but he could sell us another brand without convection for the same price.

We told him Tuesday was fine which seemed to anger him. Tuesday came but we got no call. I finally called at around 4:30PM, and as soon as someone answered the phone, they said "hold please" and did not give me a chance to say anything. I waited over 15 minutes on hold, hung up and called back several more times with the same results. After almost an hour, I finally got someone who would talk, and I asked him to check and see if my stove came in and he said, "Sure, I'll be right back" and put me on hold. I was on hold for 20 minutes and he never came back. I'm going up there after work with a truck to get my stove, if it's the one I paid for. This store is the worst one I have ever seen in terms of customer service.

I went to shop at the store in Johnson City, TN and was very dissatisfied. I first went in to purchase a couple of camcorders, in which the staff was helpful. However, once it came to checkout, it was the most horrible experience I've ever had of buying an item at a store. There was about 6 registers open with probably about 8 in the entire store. I went to the shortest line of about 10 people ahead of me and this was where my nightmare began. Earlier in the evening, I had went to 2 other stores, Walmart and Best Buy and purchased items; lines were long there too. However, it took me less time to look around, checkout and drive between all three stores than it took waiting in the checkout line at Hhgregg.

As I waited in the line at Hhgregg, I noticed that every person had to give up their info, which I think was an invasion of privacy, unless you're getting some type of customer discount card (even when I do fill out discount cards at other stores, it does not take the time it takes for one person to checkout at Hhgregg). Also, as I waited about 45 minutes in the checkout line at Hhgregg, I noticed that almost every person going through had issues with entering info of theirs and products. As I looked around, I noticed that the line I was in was not the only one having problems. I do understand that maybe your company is trying to make sure warranties and product info are gathered correctly, however, when I go to other stores they have the same types of honorary care with a sixteenth of the wait time.

I usually don't like to complain but since I felt tortured by your checkout process, I feel that it is my responsibility as a consumer to respond. We are now in the 21st century and technology has changed to make it much easier to buy something. I encourage your company to change its way because we, the consumers, are not happy with this type of buying transaction. I also noticed that some of the checkout areas did not even have registers. The one I paid at just had a drawer that the workers had papers over it to make the exchange of money. It is ridiculous and agitating the way your company processes transactions.

If it is 5 stars being the worst, it was 5 stars. Otherwise, it did not register on even one star. We are going on 3 weeks without a washing machine. We are about to take off work and meet a technician for the 3rd time. Hhgregg will only replace it if Whirlpool authorizes it. Whirlpool will not authorize it unless a technician says it's un-repairable. Does anyone realize how long this could go on?! Your company should stand behind your product better than this!

To all those who are contemplating making a purchase at HHGregg, especially a big-ticket item, I wish you better luck. I have never written a negative review about a retailer before. However, my extremely bad experience with HHGgregg was compelling enough to write all this hoping it will save some consumers the unbelievable headache and hassles.

I bought a GE refrigerator on 11/6/2011 from the Norridge, IL store. It was delivered as promised but the delivery person broke off the handle of my fridge water line. To make matters worse, he would not repair what he damaged at that time. We waited another day and the fridge wasn't making any ice, and the bottom drawers were sticking. Any bit of force to open the drawers would cause the whole drawer assembly to almost pull up and out, causing damage. So, in addition to the hassle thus far, I got a defective fridge. I called the toll-free number, no luck, was just on hold for a very long time.

I decided to call the delivery man (I took his cell number when he was here) and he kept on saying that he was busy and that he can't repair the damage he made and I'll have to wait. I waited a day, no luck. I called again and he said he would call me back as to when he can stop by. It never happened as there were no calls, no show. Anyone who's ever had a water line installed knows that it isn't cheap; mine cost close to $200 parts & labor a couple years ago. Also, the handle is not the kind you would use for, say, a regular water tap. During my last call to the delivery man, he said not to call him anymore and that I should call HHGregg directly.

The following day I went to the same Norridge, IL store to speak directly with the store manager. Admittedly, she listened patiently and was sympathetic to what I've been through - a defective fridge, a damaged water line, no repair efforts from the delivery man. She scheduled the pick-up of the defective fridge and wrote up an invoice that would credit back my card after the defective unit was picked up. So, the refund would be in process pending HHGregg's receipt of the defective unit.

A couple days went by and finally the defective unit was picked up. A few more days went by and I checked with my credit card company to see if there was a credit from HHGregg. None! This was 5 days later after the defective unit had been picked up.

I went back to the Norridge store and this time I had to raise hell to get them to ring up a proper refund to my credit card. At first, they did not want to do it and were giving me the run-around and telling me I should wait 2 weeks, and then 72 hours, then back again to 2 weeks, on and on. Also, even though they confirmed that their distribution center in Aurora, IL had indeed received the defective fridge from their delivery man, only Aurora, IL can process the refund. A whole bunch of hogwash just to get me out of the store. I persevered and refused to leave until my charge card was properly credited right there at the store's register. I will call the credit card company again in 2 days and if my account still does not show the full credit of $830+ due me, I will file a complaint with the Better Business Bureau and every consumer fraud agency I can write to or call.

On the same day, I went to Sears where there were better prices, better unit, delivery next day. The fridge is now in my kitchen, working well as it should. I have already received a phone call confirming installation of new water line and connection to fridge in less than a day. There was no hassles, no ** from Sears. The only conclusion I could come up with is that your shopping experience at HHGregg has the potential of being a total nightmare unless your purchase is 100% perfect and all the stars are aligned properly for you. Otherwise, buyer beware! Never again, HHGregg! I will make sure to warn friends and family about the gross incompetence of this company.

I bought a Sharp 46-inch TV online on 11-10-11. I was told that within 24 hours I would get a call about delivery. I kept calling. 45 minutes was the wait time. They made excuses, even though they had taken my money. On 11-14-11, I was told someone would call back but that didn't happen. So, I finally got them again on 11-15-11. It was another 34-minute wait. They had more excuses so I just told them to cancel and refund my money to my debit card. It would take 7-10 days they said.

On 10/21/11, my wife and I went to the store in Pembroke Pines and purchase for my in-laws a refrigerator and range, the next day both items were delivered. On October 27th the refrigerator stop working completely and all food was spoiled. We called the number on the ticket and they transferred us to another person for repairs.The repair man came on Monday October 30th in the morning and told my father in-law that the refrigerator has to be replaced.

I called customer service on November 11th and explain what the repair man had told my father in-law and they say I have to wait for the repair man to sent a order form. I explained to the customer service that we bought a Refrigerator not a TV and this was needed since my in-laws are old and they need their food, well they don't give a **, they asked me who was the repair man that went to the house and I told them that I didn't know. I don't work for hhgregg they should know who was the one they sent.

Well, to make a long story short, today is the 3rd of November and no Refrigerator. The lady says that I should take the Refrigerator to the store and have it replaced. I told the bit-- that the item was delivered to the house and they should pick it up and bring a new one. I told her if I have to take myself I will make sure they shoved up their asses. I will call Visa and dispute this sale and have them pick up the Refrigerator, because for sure I will not take it back and go to Best Buy or Brands Mart and buy another. I won't buy anything in this company even if they give me 99% discount. Their customer service is the worst I ever seen. I will make myself the time to stand outside the store once a while to talk to customer and explained them how this bunch of ** treat people.

I purchased a new Maytag Bravo top loader washer and drier from HHGregg. I also purchased 10 years extended warranty. The purchases was made in 2009. I have spent over $10,000 at HHGreggs in the past five years.

In October of this year my washer started making loud noises when on spin cycle and there was leaking water from under the middle of the unit. I called HHGregg's Extended Warranty Company and a service repairman looked at it. He stated all internal parts including drum would need to be replaced. The company ordered parts 4 days later. On the 5th day the warranty company informed me that the drum needed to be updated with a newer part and it's on a national backorder. Estimated availability of the part of the washer would be approx. a month.

I called Ext. Warranty Company, HHGregg, and Maytag customer service supervisors. I expressed to them that this was unacceptable. I have 3 children (all of them play sports etc) and my wife does at least 1 load of laundry a day. I also have new flooring downstairs where my washing machine is.

My old set lasted 12 years with no issues. In researching I found this is a huge issue with these washers. Maytag should recall these units or replace them. These are not cheap washers and driers. I have Maytag appliances in my kitchen including a new Maytag fridge. If this is how Maytag's quality and customer service are, I will never purchase from Maytag again. When speaking with Maytag they stated that my issue would have to be addressed with Ext. Warranty Company. What happened to customer service satisfaction?

The branch at Pembroke Pines is a complete mess. The buying experience was not bad. The problem came afterward. It took like 4 deliveries to get all the items delivered. They have a company that delivers and one that installs (sound like sub-contractors). One company complained about what the other company did not do during the installation and one has to be in the middle. You try to complain and nobody takes ownership or responsibility. All anyone can do is call the dispatcher who does not even know what is supposed to be done.

I then got my bill (suppose to be 2 year no interest) and some of it was 1 year no interest. I then had to call the credit card company who did not take responsibility (sound familiar), and I then had to call the store. I am waiting on the store to fix it. Unless you have plenty of time to waste and unlimited patience, you probably do not want to do business here!

I purchased a Bosch dishwasher from the Downers Grove HHGregg store on 10/16/11. It was delivered and installed on Wednesday, October 19th. When I arrived home from work, I found a stainless steel dishwasher installed in my kitchen with all other appliances that are white. When I called the store to notify them of the mistake, the sales person told me that the error was mine and I had ordered a stainless steel model. I tried to explain that my receipt had white printed on it, but he couldn't help me because I did not have the model number of the machine installed. He told me that I would need to pull the entire machine out from under the counter to get the number, so I said I would call back. My son opened the door to the dishwasher to look before we dragged it out from under the counter and the model number was on the door.

I called and spoke with someone new, who realized by the model number of the machine installed in my home was twice the price of the machine I ordered, so then it became necessary to swap the machine out. Over the next three days, I was bounced between the delivery company and HHGregg personnel numerous times and the story changed from conversation to conversation until I was so frustrated I called HHGregg and requested to speak to a manager. At this point, there was no manager available and they would need to call me back. After a 3 hour wait, I once again called and asked for a manager. I was given to a man named Mike who was rude and condescending. He told me he didn't understand what the big deal was and said, "What do you want me to do lady?" At that point, I said I want you to come and remove the dishwasher and return every penny I spent. He said, "Fine" I then asked what I needed to do to facilitate this happening and he repeated, "I told you I would take care of this lady." At this point, I was so done you could have stuck a fork in me, but it doesn't end there. HHGregg continued to torment me for the next several days.

On Friday, I received 2 calls one to schedule the pick-up of the dishwasher and another to schedule the exchange of the dishwasher. On Saturday morning, the install team came and removed the dishwasher and I thought I was finally done, however, 2 hours later there were 2 delivery men from HHGregg trying to delivery and 40" TV that I never ordered. The order form had my name address and phone number on it which is quite unsettling. I told them again there was an error and they left. 20 minutes later they were back at the door asking me to sign the form to prove they had stopped at my house. Finally on Sunday morning at 6:38 am, I received a call from HHGregg stating they would be by between 8am and 11am to pick up the dishwasher. Ugh!

I called the corporate office on Monday morning and was told that it was against the law for them to tell me when the dishwasher is returned to stock but that it could take up to 48 business hours for the return to be completed and no they do not notify the customer or even send a receipt for the reversal of the charges. In all of my adult life I have never been treated as badly as I have been by HHGregg. I am letting everyone I know not to shop with them.

I am not going into detail, just spreading the word. Do not buy any of HH Gregg's warranties, they are a waste of time and money! I would recommend not shopping there as well, if you have another appliance/electronics store to shop at, Best Buy, etc.

Their customer service is horrible! If you have a problem, even with a warranty, you are pretty much out of luck. I wish I would have known all of these before we spent so much money with them. We have been doing business with them about 8 years now and have had other problems but we always gave them the benefit of the doubt and kept going back. We have learned our lesson and will not go back. We're switching to Best Buy.

It's more than a year and my front loader washer water pump has failed.There's a leak from underneath the washer. I called and it took 2 weeks for it to get repaired. One year later, the water pump is out again. This time, it has caused damage to the floor and walls in my washroom. I have already filed for insurance claim.

This is the HHGregg store in Bowling Green, Kentucky. My wife bought a refrigerator, microwave, stove, microwave, washing machine and dryer. The washing machine was a display model so there was no box--according to the salesperson, he said it was a floor model. When the washing machine was delivered, the delivery people brought it in, screwed the hoses on and left. We loaded clothing in and started the wash cycle. The washing machine leaked all over the floor at about a quarter of a minute. We had to let it finish the cycle.

Then, we called the corporate office and they said that we needed to go to the store and the store would work with us to correct the problem. When my wife went to the store, they were insistent that there were no more front loading washing machines there (my wife even offered to pay the difference for a different new machine) and that they would send a repairman out to fix the washing machine. We do not want a repaired machine. They also offered what looks like a toy washing machine in exchange.

The discussion escalated; I called a few minutes ago when I got in from work. The person I finally got alluded to the 'story' I was getting from my wife and contradicted her at every point. My wife has already purchased a washing machine and dryer from Best Buy. It was a little more expensive but I have had satisfactory dealings with them over the years. I will not trouble the people at HHGregg with my business in the future.

I purchased a refrigerator from HHGregg (Eastgate location, Cincinnati, Ohio) on 8/30/11. It stopped working on 9/24/11. I called HHGregg. The manager told me "it isn't HHGregg's problem since the appliance stopped working after their 14-day return policy". And then, he told me to "call the manufacturer". Don't ever buy anything from HHGregg! They don't care about you after your check clears!

The store salesperson had a great pitch. He promised me two things. Number 1, they don't mess around with delivery like "other" places and Number 2, they stand behind what they sell, their warranty is the best.

Problem 1: Delivery was 3 1/2 hours late before they showed up and refused to deliver claiming that it was impossible to get the old fridge out. I called and talked to a sales person and explained to him the it got in, no remodeling was done, therefore it can get out. There was nothing he could do. Frantic and with food melting, I removed the doors off the old fridge and got it out myself, then I drove down 20th street looking for the truck on their next delivery. I begged them to come back but they would not. I offered them 20 bucks each and they said they would be back in 10 minutes. They came and delivered the new fridge. They looked puzzled that I was able to get the old fridge out myself (old fridge was actually smaller than the new one, if you can believe that). So anyway, by the time it was all over, my coolers did not manage to save my food and I lost about 100 bucks worth of food. Putting in the food loss claim was such a pain that I gave up. So I called the sales guy back and let him know how disappointed I was that his sales pitch did not exactly ring true. He did not care and referred me to his manager who cared even less.

Problem 2: A few weeks ago (about a year from purchase date), the lower freezer door would not close all the way (three-door French style). Puzzled, I looked to see what was blocking it. I saw a sheet of ice about one-inch thick on bottom under drawer. I unplugged fridge, removed everything and thawed out the freezer. I then noticed a small drip coming from the inside top rear of freezer, so I went to the basement and cut off the water supply line and the leak stopped. I turned the water back on, and the leak resumed. All of these were done while the fridge was unplugged.

I went to the Maytag site and they suggested to call for repair as it sounds like a bad gasket somewhere along the supply line inside fridge (all outside lines were checked for leakage). So I called HH Gregg for repair and they said the earliest they could have someone out was Sept 13, between 9-12. That day came and went and no one showed. I called HH Gregg back and they apologized for the mixup and said someone would be out the following week.

Next Tuesday came and went and of course, no show again. So I called again and they said sorry again and promised to have someone next day between 9-12. Next day came and 9-12 came and went, they at least called this time and claimed to be running late and that they would be here by 1 pm. When they finally showed up at 2:45, they explained to my mother-in-law (I was at work) that it was a bad electronic thermostat and that they would order it and come back when the part came in.

After hearing their response, I called again to question how is it the thermostat and it was explained to me that the thermostat on these new fridges control a lot of different functions and they were sure it was the problem. Okay, so how is the electronic thermostat controlling a leak that stops and starts when the water supply to fridge is cut off while the fridge is unplugged?

So I wait for them to tear apart my fridge to replace an electronic thermostat that I can promise is not broken. I am by no means a rocket scientist but I know it's not the thermostat. So I wait, and wait, and wait. I have serious reservations that this fridge will be leak-free when the new thermostat comes in, we shall see. If I were to go into detail about getting hold of them on the phone and how all that went, my missive would go on forever. I will spare you that misery.

My friend went to see their prices on speakers for his laptop. Because I was fired from hhgregg and the employees knew he is my friend, they refused to help him or provide customer service to him.

I was an employee at the hhgregg in Gurnee, Illinois when a coworker (customer service) yelled at me and threatened me in front of customers and the three managers. I left the store upset. When I showed up for work that following morning, the store manager yelled at me. He claimed that I yelled at the coworker. He also refused to hear what I had to say. Later that day, I went to the locker room to grab my belongings after I clocked out. I noticed someone went through my bag. The next day, the manager claimed I yelled at another coworker, again. He refused to allow me to speak or check their cameras to see if I was even talking to their coworker. I was fired, wrongfully fired.

I was terribly disappointed with my whole experience, not just with Mr. **, at HH Gregg. The store did not look too busy when I walked in to purchase a 42" LCD television. And there were a number of sales people at the desk. I asked to speak with a TV person. I was told to see the man in red shirt in the TV section. He was busy with a customer and said he would be with me shortly. I waited and waited (perhaps 12 minutes or so). When he finally got to me, he seemed somewhat remote, looking elsewhere now and again. The particular TV I wanted was not available. When I asked that, perhaps he could look on the computer to see if another store might have one. His response was that HH Gregg did not carry that one.

I did purchase a 42" plasma one instead of the LCD. He took me to the desk to complete the sale. And he disappeared without telling anyone the details of what I was purchasing. I waited and waited. He never returned. Finally, a lady at the desk said she would find him. He gave her the "wrong" information (something like a 51" one). Needless to say at this point, I became somewhat agitated, thinking about going elsewhere. The lady asked, I assume, the manager to help. He sent another salesperson with me to the TV area. Within about 5 minutes, I had made my purchase. And he had delivered the TV to my car. It's too bad that someone that efficient could not have helped me in the beginning! The excuse for the waiting etc. was they were short-handed that evening!

I purchased the first oven back on December 2009. The stove had to have numerous repairs and never worked an entire month. After 10 repairs, the company gave me a store credit of $429.00 to get a new stove. The stove was purchased on August 6, 2011. The stove stopped working on 8/31/11. I called the warranty people. I was advised that they could repair it and not replace it. I waited a week for a repair from Appliance Doctor who came to my home on 9/9/11. The repairman advised that the stove was repaired and working. I saw him turn on the oven and everything was working. I went to turn on the oven to make breakfast the next day and it's not working. I feel that since the stove was not thirty days old, it should have been replaced. But HH Gregg is refusing to do so.

04 Sept 11: I inquired about a glass top stove as I have never owned one. I asked sales rep Earnest ** about cleaning and care of the glass top. I advised him that I was concerned that the glass top would be delicate and require special care. Mr. ** assured me that it is not delicate and can be used with cast iron cookware and abrasive cleaners. I advised him that I was unable to transport the stove this day and asked about picking it up another day. He advised me that if I have it delivered, I will receive a rebate for the full delivery cost. I agreed to purchase the stove and schedule a delivery.

06 Sept 11: My husband tried to download the delivery rebate form and discovered that the rebate is only available on appliances worth $499 and up. We paid $449 for the stove. I called HHGregg and Rita answered the phone. She placed me on hold for several minutes and then transferred me without informing me that she was doing so. The next person answered and immediately placed me on hold. I called back and was placed on hold again without even a greeting. I called again and asked for a manager. The manager, Amanda, agreed to refund the delivery fee due to the misinformation.

07 Sept 11: The stove was delivered and there was a sheet of paper taped to the front. It contained a list of warnings: no cast iron, no abrasive cleaners, etc. I called HHGregg corporate customer service to file a complaint against the sales person for the misleading information. The corporate rep contacted the local store and advised me that the appliance manager would be contacting me to organize a replacement. The appliance manager, Amanda, called and offered to have me pick out a similar coil top electric stove and she would have it delivered and the glass top removed at no charge.

We went into the store at 7:00 p.m. and asked for the manager. The sales rep who had misled us followed us around the store and insisted several times on helping us again. I explained to him 4 times that we were instructed to work with a manager and he finally got us the GM. The GM, Kelsy, took our order and advised us that we would get a small refund (around $20) on top of the delivery cost refund. He advised us that there were 20 of this unit in stock and he would place the order in the morning for a Friday or Saturday delivery.

08 Sept 11: Kelsy called and advised my husband that they do not have any in stock and they would not be able to replace the stove until sometime next week at the earliest. We refused and requested to return the unit and have our money refunded. Kelsy then became much less helpful and insisted that he would not refund any money until they picked up the stove. He would only schedule the pick up for the following week even though they had open appointments on Friday and Saturday. My husband called corporate and escalated the call to a supervisor who got us on the Friday schedule for pick up.

09 Sept 11: The stove was picked up and paperwork was signed to confirm pick up. I called HHGregg corporate customer service to confirm the refund. They transferred me to the store where the managers have already been unwilling to help. The store rep refused to submit the refund stating that the stove was not back to the warehouse yet (the warehouse is in Maryland, I am in Pennsylvania). I advised her that I have the receipt signed showing that the stove was picked up. She refused to do anything until the warehouse receives the unit. Her supervisor also refused any assistance and hung up on me. They have since been refusing to accept any phone calls from us. They have over $600 of our money and refuse to even begin the refund process.

*I was polite the entire time on all calls. The hang up and refusal to answer are not the result of me screaming or swearing.

I paid for a dishwasher and its delivery and installation. Installation and delivery were to be refunded by mail. When the dishwasher was delivered, I was told that it would be an additional $150 to $200 to install. The water was left running (or a broken pipe) and a damage was caused to insulation and plaster ceiling. HHGregg blamed the installation company so they referred me to the plumber's insurance. It has been five weeks and nothing has been done. The dishwasher company (Bosch) says that I should not have been charged anything additional. HHGregg never called back when I asked for my $200 back for the installation. The ceiling is ruined and I have sent pictures, etc. I guess the local consumer on TV and the local court is my next step.

I purchased on 8/13/11 a French Door with model # LFX31925ST. When delivered, the fridge temperature was set to 37 and the freezer temperature to 0. Water dispenser freezes if freezer temperature is set below 6 or if the Energy Saver is deactivated.

I had the repairman out 2 times. The first was to order the part. When he arrived, the water bottle for dispenser was frozen solid. He said changing the part was not an issue. I was told by LG that there may be leaks in the damper system and they could order parts. I said, "No."

I called HH Gregg and they are exchanging the fridge. I told them I did not want parts for a 2-week-old fridge. I wanted nothing less than a new fridge. Kudos to HH Gregg. I'll report again if I experience the same problem. Otherwise, I love this fridge. For now!

I purchased a refrigerator on 11/2010 from hhgregg. Four months later, the refrigerator stopped cooling. I called hhgreeg, and they told me to call an appliance service company. The appliance service company found that the door was bent; I ordered a new door. The door came in, and it was dented. I ordered another door. The door came in and was dented. A third door was ordered; the door came in, and it also was dented. I have talked to hhgregg and Whirpool, and both feel they have no responsibility.

HP decided to liquidate all of their HP touch pads. Of course, hhgregg was sold out but they told me, and about 10 more people, that they would have more on Tuesday, August 23. So, me and about all those 10 other people showed up first thing on Tuesday morning. Then, the manager comes out and says, "What are you folks doing here?" We told him that the employees have been telling us to be there first thing in the morning if we wanted an HP touch pad. So, he says, "I don't know anything about that. Whoever told you that is wrong. We are not getting anymore touch pads. If we do, we have no idea how many we are getting. You are welcome to call the store after 1:00, that's when our truck is expected to be here."

So, I called and a girl answered the phone. She says, "We only had a few and they were sold before they got here." Later on, I found out through one of my friends that the manager bought 10 touch pads for himself since hhgregg didn't have a limit on how many you can buy. It was horrible calling and checking, only to have the employees and the manager lie to the customers.

On January 2011, I purchased a washer and dryer front loaders from hhgregg on Rivers Avenue. The products were delivered three days after the date that I was supposed to get them. Three months later, I had a motor problem with the first one and hhgregg gave me a new one on March 2011. And now, the replacement is broke again and it's no good! To have it fixed, ProTex wants to charge me with a warranty. Can you believe this? It's a Frigidaire front load washer. Now, ProTex is saying that I have a shirt stuck in it. How did that happen when the drum doesn't let the clothes out? Give me a break. Frigidaire isn't doing a good job anymore. I don't care if I fell in love with them when I've had the washer for 13 long years until it was no longer good. Now, I'm trying newer things and they're just no longer strong as they used to be.

Back then, it used to be cheaper and last longer. Now, it's newer and more expensive but they don't last at all! I wish that something can be done with this because I'm really tired of this mix-up. When I called them about the product, they asked me to call someone else. And when they finally talked to me, they act like they don't know what they're doing. One representative said to me, "Oh, the washer isn't registered." The other was saying that they have to get a part. And there's another one who said that he doesn't know what's wrong, but he will charge me $350.00 to have it checked (the warranty doesn't cover it). This is a lot of **. I just wish that they give me all my money back so I can try a new product! This is really getting on my nerves!

I purchased a Whirlpool washer and dryer in June of 2010 and purchased the extended warranty. On 8/1/2011, the washer would not drain. On 8/2, I called A&E (extended warranty company) and they sent out a technician on 8/4 (extremely inexperienced - requested the manual that came with the washer). He told me he fixed it by rebalancing the machine and advised not to use too much detergent. He left. I put a wash on and had the same problem - washer wouldn't drain.

I called A&E Warranty Repair immediately but they could not send anyone out since all their technicians were in for the day (this is about 4:30pm). They could not give me another appointment then, but I was told to call back after 8:30pm that night. I did and said that I wanted a technician out on Saturday, 8/6. They had no appointments available on 8/6, but could send someone out on 8/13. You would think I would get priority since the technician they sent had no clue what to look for. I didn't take that appointment, thought I would contact HH Gregg (since I bought the warranty from them) and they would go to court on my behalf - no such luck. All they could say was, "I'm sorry, we'll send this to corporate."

So now, I have to call A&E and the appointment is set back to Tuesday, 8/16 (another day off from work). Same technician arrives and again, he has no clue. He has to call his company and they directed him over the phone. Conclusion is I need a new motor control board. They said to expect to receive it on Thursday, 8/18. I got a call on 8/18 that part is on back order and will not be available until 9/2 (this does not mean that it will be installed on 9/2). There is no customer service either with HH Gregg or the warranty company. They sell and honor nothing they sell. The management is ineffective or just totally indifferent. They offered no solution.

Twelve days after we purchased a brand new Sony VAIO, the screen got messed up. We heard a pop and the technician at HHGregg said that the light bar burst and caused the screen to spider out. Three associates said that since it was within their 14 day policy, they would swap it out. The manager of the store walked up in the middle of the exchange and said we weren't going to get a new computer because we dropped it. We never did anything to abuse this computer. We called corporate and they accused us of shutting up a cellphone inside the screen, which was a lie. We never did anything. They refuse to give us a new computer and treated us as liars and common criminals. We will never be back there.

I have bought many items at HH Gregg with Service Contracts. I made the mistake of listening to what the sales person said instead of reading for myself the details of the contracts. Also, it is not HHG who honors or does not honor the contracts, but it is the warranty company who decides if they are going to payout according to all the fine print. Again, I should have read my contract.

I went by last Wednesday the 7th to look at a tv , talked to the salesman and decided on a samsung tv it had a deal with a bundle , I asked the salesman if I could come by on FRiday and buy it since I had not brought my car , he said that would work . I came by on Friday , the salesman was not available so I just talked top one of the salesman to get it but the price was $300.00 more and the bundle was gone , when I asked Mike the salesman he said let me check , he offered the same price but refused in adding the bundle even though the bundle offer was on the display ( free dvd player and 2 glasses )

It was a total rip-off and no one knew where the manager was .

Purchased Washer (FTF2140ES3) & Dryer (FEQ1442ES0) combo on 05-02-07, with 3 year extended warranty. I'm not rich, so I make sure I ask the right questions and pay strict attention to the salesman's replies. The warranty was as noted, an "extended warranty", so the reply I received when I asked if that means the warranty is a total of 4 years with manufacturer's warranty, was a "Yes". No so.

Their description of the warranty hanged after the 3 years. To which they claim, the warranty begins once you walk out the door and it simply means it extends above and beyond the manufacturer's warranty and pays for parts that are not warrantied by the manufacturer under their said warranty. Total hogwash!!! So, as many people have reported, HHGregg rips consumers off by ending their warranty a year early. Not acceptable when someone spends $1200+ on appliances, expecting the agreed contract to be honored.

In 2008 I bought a Toshiba laptop with an extended warranty. At the time of the sale I want the top of the line computer and the best warranty. The laptop cost me $649.99 and the salesman sold me a warranty for $199.99 and told me that would fix or replaced my laptop if the need arise. I did not know their policies o could only go on the salesman word and receipts that I had.

Well my computer crashed (vista) two months after I had it, so the manufactor fixed it and sent it back. A few months back when it was still under the extended warranty, My computer was damaged, not by the storms but by the recovery trucks after the tornadoes that were tearing down half of a house. I thought that I still had the warranty that would cover fixes or damages or losses and I call, they sent me a box. I sent my computer in and they returned it back to me untouched, I called them and they told me that I don't have "That kind of warranty" I told them , I have the kind of replacement warranty that their salesman sold me. He said it would fix or replace my computer.

We went back and forth about a week about replacing my computer and I talked to about six different customer care reps and each one was ruder than the other and I was just as rude with them. I got to the point they would put me on hold and not come back to the phone. I started on the internet (Facebook) and blasting their customer service all over, then they wanted to contact me to stop. However they still do not want to replace my computer as the salesman promise and never apologized for selling me a warranty that they won't honor. They want to satisfy a customer and offer me my warranty money back and a new computer at their cost. Bare int mind my computer cost 649.99 at their cost, i checked I would save anywhere from $2.00 to $ 46.00 off of a computer $499.99, and the refund will be $199.99. Where is the customer satisfaction, They sell you an extended warranty with promises and do not want to honor them when you need to. They are legally robbing people and hiding behind a clause.

Rude salesman! When I go into shop for something--no matter if it be for a hair dryer or plasma TV--I feel like I should be talked to in a respectable manner. The salesman I dealt with was rude, obnoxious and was only interested in how quickly he could sell me an expensive set. Well, since it was an expensive set, I wanted to look at it for a bit before I actually purchased it. I never got the chance, so I left the department.

When I left the store, I saw this salesman again, worrying more about texting on his phone than doing his job. If this is the type of customer service I'm going to get then I'd rather go to Best Buy.

I bought a Sony Handycam from HHGregg a year ago. I lost the rechargeable battery. They didn't have one and couldn't even order one for me. What's up with that! No more HHGregg for me.

I ordered a laptop on Saturday, March 12, 2011 at 12:40PM at the hhgregg store located at 8160 Renaissance Pwky, Durham, NC 27713. I was promised that while it was not in stock, one will be delivered on Tuesday, March 15 between 12-3PM. I called the store at 12:45PM to see if they had a better thought on the time. I was told that they didn't have my laptop and it would be delivered later. I explained that this was not what was promised and was switched to a manager for further explanation.

The manager, already rude, told me that the trucks to this store are on Monday and Thursday and that I would be called whenever it got there (not on the next truck just "whenever"). I tried explain to him how this was unacceptable and I would tell everyone about this when he cut me off and said "I'm just going to refund your money because I don't have to stand here and listen to you".

I purchased a 65" Panasonic Plasma TV on 7/11/10. The TV blew up on 1/31/11. I called Hhgregg and was told "** happens, that is why you have a warranty". I called Panasonic technical support and they scheduled a repair service call for 10 days later. The service technician canceled and said they can't get the parts. I called Panasonic to request a replacement TV - same size and value since the TV is only 6 months old and can't be fixed. The customer service (after being on hold 75 minutes) hung up on me.

The dishwasher was delivered on 1/17/2011. The delivery guy broke the counter top while installing the dishwasher. Nobody from hhgregg has done anything about this and today is 2/1/2011. I called customer service and after about 45 minutes and one ** named Bill, I reached Mary (the manager of customer service). Mary informed me that hhgregg is not responsible for breaking my property, but the delivery service should be responsible. I informed her that I had already tried to contact the delivery service (who is a subcontractor) one week ago and received one phone call back from Mr. ******, who said he would get right on it. But there's still no action from anybody. It was a surprise to find out that this company uses subcontractors who are not responsible. They came wearing hhgregg shirts and represented themselves as employees of the company. Needless to say, I will never do business with this racket. A number of weeks has passed and the countertop is still broken. They have very poor customer service, if it can be considered customer service.

I purchased a complete set of stainless steel kitchen appliances from H. H. GREGG. After 18 months, one of them had a discoloration. I paid around 25% more for the appliances to be stainless.

They offered a partial cash store credit but would not do any thing about the appliances that aren't stainless steel. I just want to let people know if they buy stainless steel from H. H. GREGG, they need to take a magnet with them to make sure they are getting stainless steel. Thank you

I am trying to put this on YouTube and any other place I can.

I paid around $3,600.00 for three appliances that are not 100% stainless.

I received an advertisement in the mail for a pre-Black Friday sale at HHgregg. The advertisement states "Panasonic 50 Class Plasma HDTV SRP $799.99 now $599.99". I went into the store on 11/19/10 and had Ashley **, a salesperson, helped me. I showed her the ad. She showed me the TV. The current price was $799.99. She stated that was because the sale did not start until November 21 to 27. She then stated that they had a 30-day price match guarantee and that I could purchase the TV today and come back during the sale dates on the advertisement, show them my receipt and the advertisement, and then I would get the $200 price difference right away. I went back on November 22 and showed customer service my receipt and ad. They said that they could not give me the discount because I purchased a different model than what was on sale. I asked to speak to a manager and he said there was nothing I could do, but I could return it.

I am a single mom and have no one to help me to return the item. He said they would not come get it and that I would have to return it somehow. He even laughingly said they could take it out of the salesperson's paycheck since she was the one that made the mistake. I was so upset I did not get his name. He was a white male with red hair and red beard. I looked at the advertisement and there is nowhere on it that specifies what model of TV. There are also no exclusions or small print that states which model. I have the advertisement and my receipt. I was on a specific budget and was promised the sales price on this TV. I want the sales discount of $200. I was out $299.99 right before Christmas and I am a single mom!

I paid $69.99 for delivery and was told by the salesperson that I would receive the $69.99 rebate in the mail in 6 weeks if I sent in the form they gave me. I purchased the refrigerator on 8-25-10. I called their promo center three different times and I have not received my $69.99 yet. At this point, I am wondering if this is a scam.

I bought a GE kitchen package which consists of a refrigerator, stove, and an over-the-counter microwave range. It had a promotion of no payments for 2011 (January). When purchasing these items that I bought on the same day, mind you, I waited 3 weeks for my stove because I was told it was on back order. I called the store and complained to the manager, and he then told me to come in and he could help me resolve the issue.

I get there and a guy named John looked in his system and found out that it never was on back order. I was really mad. So, for the inconvenience, I was told that they would take $180.00 off. I thought, "Okay, I would give a second chance." Boy, I was so wrong! My statements started rolling in and $180.00 was added on my statements. I went back to the store and told them they better fix it now. Once again thinking everything would be resolved, all the sudden, I get my statements again and now, only my microwave had the promotion and not the rest of my purchases. Ugh! I am so frustrated.

I called customer service and sent a certified letter with my statements and billing statement and got no results. I am incurring interest when it should have been deferred until the end of this month. I will never ever purchase anything from Hhgreegg again!

I bought a supposedly new LG Plasma TV from HHGregg in Newport News, VA in August of 2010. When I turned it on, it had a red dot in the middle of the right side of the screen. Being that it was my first time buying a plasma TV, I figured that the color just had to adjust or something. A few weeks later, after it wouldn't correct itself, I called the store where I bought it from. They told me that it was under the manufacturer's warranty, and to call them because there was nothing that they could do.

So, I called LG, and they sent someone very nice to look at the TV. But he said that he would have to take the TV apart and put in other part. I said no. This was not acceptable. I paid for a new TV, not one that had to be fixed as soon as I bought it. So, I called the store and they wouldn't do anything. This is fraud. Basically, they sold me a defective TV, and it was supposed to be without any defects. I want a full refund. At first, I just wanted a replacement, but because they have handled this so carelessly, I want my money back for the TV and the accessories that I paid for with it. They are an unethical business.

I purchased over $5,000 of appliances and less than one year later, two of the appliances were either not working at all or falling apart piece by piece until my kitchen was flooded on Christmas day. I called the store, they didn't care that I had purchased all kitchen appliances, washer and dryer machines. They offered no assistance with repair costs or store discount. This is just a complaint about poor customer service at the Newnan, GA HHGregg store. I've spent $200 in repairs for one appliance and I am looking at perhaps up to $400 in repairs tomorrow.

I purchased Frigidaire 18.2 cubic feet model no. FRT835HWO refrigerator in August 2007 for our vacation home. I called to report that the freezer/refrigerator had gone out and nothing but the light worked. We knew the warranty had expired, but wanted to know if they had problems or a possible recall on this product.

Hhgregg offered to send a repair technician to our home and directed our inquiries to Frigidaire regarding possible recall. Their spokesman stated, "We are not aware of any problems with that model and there have been no recalls on our refrigerators." We have never had any appliance go out this soon after purchase. Our primary home refrigerator is a 22-year-old Admiral; we have washers from Whirlpool and GE that are over 15 years old and never went out! Now that I've read all the complaints about this company, I think we'll just strike this up as an expensive lesson learned and never buy from Frigidaire/Electrolux again!

I was in the store to get a small slow cooker. I found the one I wanted and I took it to the check out to pay for it. There was only one person working in the check out. She was having trouble with a return. I waited for approximately 5 minutes for someone to take my money for it. A manager came over to help with the return. I asked if there was another person to take care of my order. He stated there was supposed to be but did not do any thing about it. The clerk stated she was the only one that could take cash for the order but could not take it until she was finished with the return. I counted 8 sales people standing but doing nothing. I sat my order down and told them they could keep it and I left.

On 09-17-10 I bought a plasma Pan 42-inch with a 5-year service plan. In less than 2 hours the power will not stay on. The one I have now has the same problems. I have called with this problem for over a week. No help, just the same old run-a-round. Can you help? The only damage is there's no TV. No serves, only a blank panel.

On 11/05/10, we purchased a new LG Refrigerator (LFX25978SB) because the salesman stated this refrigerator would make lots of ice especially with the ice plus feature. The refrigerator was delivered to our home on 11/12/10, and on 11/28/10, we had a new ice maker installed. It still takes at least 48 hours to get one full bin of ice. The technician originally came to the house on the 19th, but he did not have an ice maker on the truck at the time. That narrowed our 14-day window to return the refrigerator. I called Mr. ** today (12/03/10) and he said hhgregg would give us $200.00 to keep the refrigerator and there was nothing else they could do.

We paid over $2000.00 and our decision was made solely on the salesman's pitch regarding the "ice plus" feature. This refrigerator is a big disappointment.

I purchased a Panasonic 42-inch plasma HDTV on 9-12-10 (model #TC-P42G25). I did not get the extended warranty because the salesperson said it had a one year warranty and that would take care of all the coverage. The store sold the TV for a really good price, I only paid $700 or so with tax. Anyway, it is 11-16-10 and my TV will not turn on at all. I got on the phone to call and see what I can do. First, I called the 800 number and they said to contact the store I purchased it from. So I contacted HH Gregg and of course, they will not take a return on the TV. They said that I have to take it or deliver it to the nearest repair shop, which is like 70 miles away.

The salesperson that I spoke to said that they did not have anymore of the Panasonic 42-inch plasma in the store, they stopped selling them because they were having too many problems and that Panasonic was not going to make that brand anymore. That was why the TV was on sale. I am really upset because I went to several stores, looked at several TVs and the salesperson talked me into this one. He told me that he would make me a big deal. He did a great job and I purchased it. Now, my friend that works at the same store told me that they sold the last one to me; they only had the floor model left.

I am so disappointed, you can not return anything after 14 days was what they told me. That is fine, but if they knew that they were having problems with this type of TV, why did they sell it to me? I am a single mother of two, an RN and take care of two other family members. I am so stressed out and I work really hard for my money. It would have just been nice for them to sale me a TV that they knew was a lemon. Now, I have to take a day off work to get this TV to a repair shop 70 miles away, because there is nothing that HH Gregg can do about it. I am so disappointed about this situation. HH Gregg said that it usually takes 6 to 8 weeks to get the TV repaired. So I am just screwed and I have to figure out what to do about a TV for the living room and for my kids!

In August 2010, I bought a 50" Plasma LG TV from HHGregg in Newport News, VA. I was excited because this was my first big TV. When it was delivered days later, I turned it on and noticed there was a red dot on the screen. I thought that maybe the TV had to adjust. It never did, so a month and a half later I called HHGregg and told them something was wrong with my TV. They told me that they have a 14-day return policy and that it was not their problem, and I had to call the manufacturer LG. I did, and LG sent someone to fix the TV and he was nice, but was going to take it all apart and it would no longer be a new TV. That was unacceptable to me because I had paid for a new TV, and this is what I expected. After talking again to the people at HHGregg in Newport News, VA, they still wouldn't take back my TV and replace it with a new one. They basically sold me a defective TV, where one of the pixels is bad, and that is why there is a red dot on the right part of my screen. LG wouldn't replace it either.

This is fraud. I paid for this TV and it was supposed to be new, but it was defective from day one. Their 14-day return policy is bogus. It was my first big TV, and I thought maybe the color just had to adjust or something. I wasn't sure if it was a problem, until it didn't go away. I will never ever buy anything from HHGregg, and I will never buy an LG product. They did me wrong, and they should be totally ashamed. I feel that they fraudulently sold me a bad TV. I paid for a new TV, and they sold me a defective one.

11/3/2010. With Black Friday approaching and the official start of the Christmas shopping season, I feel compelled to warn everyone where not to purchase their cameras, electronics etc. What place is that you may ask? It is hh gregg with stores throughout Indiana as well as several other states. Why? Because they do not back what they sell or keep their commitments. No matter what the commissioned sales person tells you. I purchased a surround system and big screen stand/table on November 7, 2009. I should have been suspicious from the start when they failed to deliver my furniture as committed.

Please note I paid an additional amount for the delivery. Why was my delivery delayed? Furniture was apparently sold to someone else and delivered to them. My consolation for waiting several more days for another unit coming from Indianapolis was tough. We are not doing anything for you. As for my surround system, I will not bore you with the specifics but I have had to return it four occasions for repairs as the receiver was defective. Each repair left me without my system for at least one to three months! As a matter of fact, when I got home with the repaired receiver, I connected it and to my surprise it was still not working. I returned it to hh gregg immediately. On this most recent occasion, I returned my system, I was advised by hh gregg management that I was to receive a new system as mine was defective.

Well, this promise was made over a month ago and I still do not have my system. I have been without my system for three months so far this time. Total amount of time without my surround system is approximately nine months.

I filed a complaint with the BBB regarding this situation and hh gregg responded to the BBB that all repairs were made and I was satisfied. Wrong! I advised the BBB that hh gregg's statement were false and inaccurate. I requested an exchange for my system but was refused. I now have a complaint filed with the Indiana Attorney General regarding this issue. hh gregg claims that customer care and satisfaction is their highest priority. My purpose for this letter is simple. With so many reputable retailers there is no need to go to one that, in my experience, does not practice customer care and service or back their products. It is a simple equation: hh gregg = Buyer beware!

I purchased an XBOX360 from the Clarksville, Indiana HH Gregg on 2/3/2009 for $400. I also bought a 2 year warranty for $62.99. The sales rep and the warranty book both say that the warranty covers any damage and offers a onetime replacement. In September of 2010 the Xbox started to malfunction. Sometimes the door wouldn't open, games or movies wouldn't play, the Xbox would freeze or not come on, and sometimes one of the red rings would appear. Near the beginning of October I took my paperwork into HH Gregg and asked them how I could get my Xbox problem taken care of. The women at the help desk told me I had to call NEW Warranty Company.

The woman at the help desk got a manager and I was told that's not how things work. They told me it could take 24 hours for the paperwork to go through and that I should get a call the next day, but they would send in an inquiry to their main office. I waited two days and called the store to see if they had heard anything. They said they had not and that I had been misinformed, it would take 5 days for the paperwork to come through and then 24 hours after that to get a call.

They patched me back over to HH Gregg customer service. I explained to HH Gregg what the warranty company had said, and HH Gregg patched me back on with the warranty company! We got a different person at the warranty company and he asked what service center we had taken our Xbox to, we hadn't even taken our Xbox to get service and had never been told to do so. The man with NEW explained that the code we had was to get the Xbox fixed at a service center and not to get a new Xbox. After a few minutes of trying to get an answer my husband finally got the name of a service center in our area.

We took our Xbox and drove 40 minutes and dropped it off to get service. A week later the service center called and told us our DVD drive was burnt out (they didn't say anything about fixing the other issues) and they were waiting to see if the warranty company wanted to fix it or replace it. A few days after that I got a call from HH Gregg. They told me that the repair shop couldn't find the part they needed to fix the Xbox. HH Gregg couldn't find the part to fix it either. They then told me that I had to wait for a prepaid box to come in the mail and then mail off our Xbox to a different company in PA for repair which could take 6 to 8 weeks! At this point my husband had had enough and he got on the phone and demanded they just replace the Xbox since it was covered under the warranty and they had a chance to fix it but didn't.

The woman said she would send the paperwork through to get our Xbox replaced and we would be contacted within 24 hours. We waited 2 days and called the store. They said they had no paperwork. We called the warranty company and they said they had sent it but it could take 5 days for HH Gregg to get the paperwork. We kept calling and were finally told that HH Gregg had gotten the paperwork on Monday (November 1st 2010) and to call the store every day to see if the paperwork was in, but it shouldn't take more than 3 days.

I called HH Gregg Wednesday (November 3rd 2010) just to see if things had gone through yet. The woman I talked to on the phone couldn't start a sentence without saying UMMMM and kept me on hold for 10 minutes just to come back and tell me that she doesn't know for sure but she guesses it might take 7 days for them to get the paperwork. No one at HH Gregg or NEW Warranty seems to know what they're doing at their own companies and they seem to have zero communication with each other.

No one knows what they're doing, they don't actually know their own policies so they just guess or make things up. If they had told me to send my Xbox out for service the first time I called, this might not have been an issue. But after 4 weeks I just want a replacement so I never have to deal with either company anymore. I will never purchase anything from HH Gregg or NEW Warranty again.

On 8/9/2010, I purchased a Whirlpool Cabrio washer from hhgregg. I had to pay $70.00 for delivery. A day after the machine was delivered, I noticed that there was a leak where the hose was connected to the faucet. Being a single older female, I do not own a tool that was needed to tighten the connection. I called the delivery department. Since no one answered the phone, I had to leave a message explaining the problem. I said that I had a towel stuffed into the connection where the leak was and needed someone to come out and fix the problem.

A person named Mary Beth called back and identified herself as the operations manager. She said someone would be coming out that afternoon to fix the problem. No one came. The next day, I called again and Mary Beth was not as pleasant this time when I told her no one had shown up. She said she would send someone that afternoon. Again, no one came out. I called again. No one answered. I left yet another message. This time no one returned my call at all and no one ever came out. A month and many wet towels later, I hired someone with a pair of channel lock pliers to fix the problem. I will never, ever buy anything from that hhgregg place again. I should have stuck with Sears with whom I've never had a problem with but was too lazy to drive the 15 miles to their store when hhgregg was only 2 miles away. I have certainly learned a valuable lesson! Stick with Sears.

On 2/16/09/ my wife Gwendolyn and I purchased a 52LG50 LCD TV, LG, 52" Flat Panel TV for $1,793.80 plus the Premiere Warranty Program for at $449.99. On October 15th 2010 I called the store to report that the TV was malfunctioning. They referred me to Pinnacle Servicing Solutions for the repair of the TV.

I called PSS and the Technician asked me if the TV was mounted on the wall. I said yes. The Tech then said that he would have to charge me $140.00 to bring another person to remove the TV from the wall. My response was that I had already paid the premium price for a warranty that covered "Parts and Labor" so I do not have to pay for Labor. His response was that I hadn't paid for that kind of labor. I told him that that was a surprise and the contract for Parts and labor that I have, specifically says, No Surprise Costs.

This is indeed a surprise cost, and to find that it costs $140.00 to lift a TV off the wall and put it back on the wall is a $140.00 job does surprise me. I called the hhgregg store in Kissimmee, Fl where I bought the TV only to have the cost verified and a very unsatisfactory explanation of the possible problems that could occur if anything happened to the TV or someone was insulting. The problems of labor should be handled by hhgregg and their contractors.

I purchased a Frigidaire washer on 6-30-10. The washer failed on 7-20-10 and I called hhgregg the next day to find that there was nothing they would nor could do as far as service after the sale. The only thing I could do is call Frigidaire, describe my problem to them, and be sent to warranty repair shop, which I did do and had to wait 2 weeks till someone could come look at the unit. They ordered a new control board which took 3 weeks to find that Frigidaire sent the wrong part. So the repair guy leaves and can't even get them to return my calls.

So I called hhgregg for help and again explained, but there is nothing they can do to help. So I called Frigidaire again, and they directed me to call another repair shop to wait another week for them to show up and advise again that the control board is bad, which this date was 10-7-10 and it has been 1 week today and I still have a bad washer. I still have no parts and nor do I know if or even when they will come back. What do I do now?

I returned a Lexmark printer to HHGreg because I was suppose to be able to print to it anywhere in my house. Well, it never worked and it was hooked up by the internet people when they were installing my internet. Anyway, I tried to print and as long as I had the cord that connects the printer to the computer was used, it worked, but as soon as I took the plug off of the computer, it didn't work.

Anyway, I took it back and wanted to get the amount taken off of my credit card. That was not to be. Ms. ** went and talked to the manager, who never addressed me personally, and she came back and said that since HHGregg has a 14-day policy on returns, she could only give me a store credit for the amount. In the meantime, this original amount is still on my credit card bill and I will be paying interest on. I also bought two laptops at the same time. Anyway, all I wanted was to return a printer that I was not happy with and have the amount taken off of my bill. So, I will close the credit card account and never do business with HHGregg again.

September 10, 2010, my wife and I went to Hhgregg and purchased an all-in-one TouchSmart HP computer. At checkout, we were asked if we wanted to purchase the 3-year warranty, which if any problems happen with our computer, we can bring it in and get a new one. We agreed to pay the $300.00. 4 days after purchasing the computer, it started freezing and booting us offline. We took the computer back to the store and a sales clerk hooked it up and could find no problems. One week later, still having same problems, I took it back and again, a sales clerk hooked it up and said "I can't find a problem". We were then advised to call HP. HP asked why we did not take it back to the store for a new one. We told them that Hhgregg had told us we needed to call them first.

After 4 days of working with HP, we still had problems. October 7, 2010, I took the computer back to Hhgregg and was told that our $300.00 warranty was no longer valid after 14 days. However, after 1 year of the purchase, it would be up to Hhgregg to decide how they will try to fix it and then after 3 times, if the problem is not fixed, they will replace it. We will never go back to Hhgregg. Consumers, beware of Hhgregg.

On September 18th 2010, I went into the hhgregg store at 230 Forum Dr., Columbia, SC 29223, (803)-736-3062. I was looking for a laptop computer for my college aged son. I have spent thousands of dollars on TVs, desktops, laptops and other appliances at competitors of hhgregg such as Best Buy, Wal-Mart, and Office Depot.

I decided to check out hhgregg since it was about 8-10 miles closer to my home in Camden, SC. The store I went to had the ideal computer to suit my son's needs. I purchased a Toshiba M645-S4045 for $695.47 including tax. After less than a week, we experienced major problems with the motherboard, keyboard and hard drive. I brought the computer back to the store and was told that a replacement would be in the following Tuesday, September 21st 2010, by the manager named Richard. After consulting with the Customer Service people on September 21st, we learned that the computer was not guaranteed to be in as originally told by Richard and the reason was an internal hhgregg computer error. We were told that it would actually be coming in on the Friday, October 1st, truck.

I arrived at the store to learn that it was not on the truck and in fact had been discontinued. I felt uneasy making an uninformed decision since there was no laptop in stock that would fill my needs. I was asked how the laptop was purchased and I told the Service Representative that I thought it may have been cash. She confirmed the method of payment and told me that she had to pay me back the same manner as the purchase. I was then told that it would be two weeks before I could get my money back and it would come in the form of a check. The manager, Richard, told me that he does not have any cash in the store. It is an insult to my intelligence to be told something as untrue as that. I told Richard that I paid cash and I wanted my money back.

This will be three plus weeks that hhgregg has had my money in their account and making interest off of it while I have nothing in return. If there is nothing that can be done to get my money back now or make this right, this will be my first and last time that my family and I will consider hhgregg for purchases of any kind. I will make sure all my family and friends are aware of how I was treated and I will discourage anybody I come in contact with concerning business with hhgregg to seriously consider any other store than hhgregg.

I have made three round trips to hhgregg and they had my money for three weeks and I have no computer.

I have been a longtime customer of Hhgregg and previously had seldom complaints. I have made several large purchases. I work full-time and I am a full-time student working on my master's degree. I am extremely busy and with Hhgregg's billing process, they only allow a week to make payments. Two weeks is typically standard. I had recently made a large purchase and they would not remove the charge. In addition, Hhgregg has a higher late fee than most companies. Forty dollars is a lot of money for a late fee. Hhgregg may have good prices, but they will not budge when it comes to late fees. They will get your money one way or another. I will not be returning.

Washer now does nothing more than fill. No spin, no agitate, nothing but fill. It never has completed the diagnostic scan as the manual states it should, even after servicemen had been informed nor after they've performed work on it. My complaint is renewed (see previous reports from me on this company, regarding the same appliances), regarding the same washer already. The complaint is failure to render services (warranty) paid for and/or advertised. This time the first customer service rep tells me the same thing they have all said in the past, that the records show May of 2007 purchase along with a three-year extended warranty.

The first rep tries telling me that the extended warranty begins on the date of purchase. After explaining that "extended" means "additional," or an "extension of original" and 3 + 1 = 4, he asks me to hold while he gathers some information to which he transfers my call to someone who can hardly speak English. The second representative then tells me he is looking at a 2-year extended warranty above the original 1 year manufacturer's warranty. So, once I find the receipt, yes, I would like to be contacted regarding litigation against this company, if anyone is available. When I do find the receipt, a copy of which, we will submit if requested, it will show a three-year extended warranty, not two and the date of purchase. Hopefully the court will also see that the first representative I spoke with, altered my file/records before/during/after transferring me to the second representative.

Bought a DVD player online. 14 days later, not a single word from them, despite 3 emails sent. Today, I went online to see about complaints against them, and they are legend! My fault for not checking on them first I suppose, but I'd like to think that there are some honest businesses out there.

The delivery was made for the refrigerator I bought but the delivery guys had trouble connecting the old water out. They put the outlet valve to the new ice maker inlet valve. They could not stop the leak and told me I would have to fix it. All they had to do was cut the eight inch supply pipe, take the old valve off and put the new connecting valve, which is supplied, and hook it up. I did it myself in less time than it took to write this e-mail. To the HHGregg people, remember this good ole customer service while you stand in the unemployment line.

I wanted to get a sound bar for a birthday present for a special someone in my life. We walked around the store about 30 times and saw 2 associates talking to each other so I approached them. They continued to talk and walked away from me so I went back to my friend. When finally after about another 10 minutes of waiting, one of the guys approached me and asked if I needed help. So I asked about the financing that HHGREGG offered. He talked so fast that it was like a blur to me so I asked if I could apply. His response was I guess so.' He gave me the application form then I filled it out. He took my ID and my CC which I fully understand that the reasoning behind that is I do work retail as well. Anyway, after less than 5 minutes, he handed me my cards back and said, "You were denied." He then got up and walked away before I could even thank him or anything. I will never go into another HHGREGG ever! I felt insulted like my money wasn't good enough for them. Well guess what. My money is made in America just like theirs! I work harder for it, in fact!

I have written 2 posts but I need to give kudos to HHGregg. Finally after 2 months, they realized the issue, gave me great credit, called continual and even picked up the Mitsubishi and brought the other one I picked out with my credit. HHGregg did come through. The only issue I have was the duration of the time it was considered a lemon and till it got to corporate for their okay, but they desire high marks for taking care of a consumer. I wish they would all do that for all of you, the stores you bought from. I know we pay good money for TVs and it's sad that they can't help more people (Mitsubishi) that is. I finally got a new set from warranty HHGregg after 2 months.

We went to HHGreggs on 8-20-10 looking for a gas range and hood. We had prices from Lowes, Menards, and Best Buy. The Associate, Matthew, gave us a quote on the range and hood we wanted of $1229 for the range and $140 for the hood. We decided to look a couple of other places and we were told that if anyone beat the price they would price match any price. We were also told we could get 12 months some as cash. We returned on 8-28-10 to purchase the range and hood at the price quoted and were told we could no longer get the price they quoted. We had a coupon for $30 off and 24 months no interest. We were told we could get the no interest for 24 months but not the price. What's up with that?

We have a 2008, side by side, bottom freezer, Amana Refrigerator Model # AFI2538AES that we bought new at HH Gregg in the Mall of Georgia in Buford, GA. Since then, we have gone through 5 Center Rails that hold the vegetable and fruit bins. They are styrene and break no matter how little you seem to put in them. I am sick and tired of spending money buying new ones. I have written to Amana in the past with no response and have just done so again, as my 6th! Center Rail just broke this evening. Why can't it be made of aluminum? Am I the only one with this problem?

Purchased $4500 TV + warranty and they won't honor the warranty. I've been fighting with HH Gregg for three months and cannot get the TV fixed or replaced. 11 of the 15 people I have spoken with have promised to call me back and 0 have called. The repair shop they are using keeps telling them the part is ordered when they have not ordered the part. I called the distributor they supposedly ordered the part from and was told they had not ordered anything in weeks. I told this to the HH Gregg reps and they say as long as the service shop tells them it is ordered there is nothing I can do. Mike at consumer relations promised me it would be taken care of yesterday one way or another and if he could not give me a 100% concrete date when the part would be in and it would be fixed that it would be replaced. Called six times and left five voicemails with no return call yesterday.

I purchased a 50" LG plasma TV and quit working after 29 days. The manager said "bring it down, we will get another one". When we were taking the base off to transport it, we noticed a crack in the screen. I loaded it up in the car and drove 10 or 15 miles. I got to HH Greg and told them about the crack. They said they could not take it back with a crack in it. They went out to the car, looked at it (the crack was of course larger then) and said the TV had been dropped. I looked at it you can see the shards, it has been dropped. The TV had never been dropped and was handled with care all the time it was in our possession.

I had purchased a HH Gregg warranty with the TV. The salesman told me anything could happen to the TV and would be covered. When I told that to the warranty person, one of them said they were sorry I was misled and she did not doubt that that happened. I realized there are a lot of unscrupulous people out there taking advantage of warranty, etc., but that is not us. I would like to know how many other people have had the same problem. While researching, I noticed a lot of LG phones, etc. with cracked screen complaints, wondering if it is something to do with the screens.

Basically, my oven (24" GE Wall oven-model JRS06SKSS) was never secured into my cabinet. I don't know if it came with some type of brackets or if it didn't, but it should have. I have had it less than two months and it fell out of opening onto my two year old baby. She could have been killed. I don't know how but she only had a first degree burn. I am know waiting to see what the company that installed the oven it going to do about this matter.

Salesman promised to leave me with turn-key operation of my washer and dryer, but did not. Had to spend extra money even though I paid them for the installation kit and salesman promised a complete installation. I had gone to the store simply to look and told the salesman I intended to purchase at Sears as I know Sears will give great installation and followup service. He promised they could and would offer the same service and to just give him a chance. He offered to mark down the appliances another $40 if I would have faith.

Believe me when I say, I made a terrible mistake. It has cost me more than the savings in extra money and time. I was left without the installation of my dryer and the need to have to unhook and hook back up the washer. He assured me that I had purchased what would be needed so that when the delivery was made that the appliances would be in working order. I called the manager of the store to ask what could be done and he refused to offer any help at all.

They baited me and switched! I fell for his sincere routine that HHGregg stood behind customers and would assure customer satisfaction. Also had to buy more installation materials. I will never purchase at HHGregg again and would advise all who ask not to do so either. Have been greatly inconvenienced as I had a very small window of opportunity for installation. I still do not have working appliance and the deliver was this morning. It is now 8pm. I will be without the ability to do my laundry until I can make arrangements for it to be hooked up.

Went to store to complain about the service experience with the TV repair 3rd party company. Took 1 week to get an appointment with the TV repair company. They were to call me one hour prior to call. They called with no lead time and would not wait. This is why I went to store. I was told I would have a call back regarding the incident and to schedule another service call. Three days later, no response. Called Matt last night and I get an, "I'm sorry. I'll send another email." Worst TV I have ever owned.

I purchased a complete set of Samsung kitchen appliances (fridge, stove, above the range microwave and dishwasher) on July 2, 2010 with a personal check. At the time of purchase, the range was out of stock but was expected within the next week. Because hhgregg could only deliver to my address on Wednesday, delivery was scheduled for July 14, 2010 (the first Wednesday when all appliances would be in stock). I received a phone call from the delivery manager on Monday, July 12th, telling me that they would not be able to make the scheduled delivery because the refrigerator and dishwasher were out of stock.

I was confused, did he mean the range? No, the refrigerator and dishwasher that I paid for had been delivered to another customer with an earlier delivery date. My refrigerator and dishwasher were out of stock with no definite due date. I was disgruntled and asked for some sort of resolution from the store's management. I did not receive another call from the store until Wednesday morning, July 14th. At that time, my salesman called to let me know that they could not make my delivery. The replacement appliances had not arrived. I asked to speak with the sales manager, Mindy, who had approved the final details of my purchase on the 2nd. The salesman, Wayne, was nice enough but had to ask permission and get guidance on even the simplest of questions.

When Mindy got on the phone, she indicated that she could deliver LG appliances but could not provide any type of anticipate delivery date for the Samsung appliances I had ordered. I asked for a refund. She discouraged that and encouraged me to shop around because it was unlikely that I would find a deal as good as this one elsewhere. She was surprised someone would make this deal because they lost $50. I reminded her that she worked the deal! I did shop around and ultimately decided that even if it cost more money, I would not patronize this business and I wanted a refund. On July 15th, I called on Monday and asked for a refund. She again had to be reminded of my situation and proceeded to explain that had she been my salesman, she would have encouraged me to schedule an earlier delivery date to ensure that the product I was purchasing would be in stock. Really?

The delivery date was predicated by their delivery schedule and again, she was the sales person/manager. I was livid. I explicitly asked her the refund process and the exact date that I could receive my refund. She asked someone in the background the details and said that I could visit the store 15 days after the date of purchase to receive a refund. I asked for the specific date, she replied July 22, 2010. I visited the store again on July 25, 2010 where I was told that the information she provided was incorrect. It would take an additional 7-14 business days to receive my refund because a check was being requested at that point. I still have not received my refund. I called the customer service line to convey my complaint and in true fashion to the other comments posted here, no success.

The representative on the phone was apologetic, but no real resolution. At least she apologized, no one in the store apologized once during this situation. I simply heard excuse after excuse about why this happened and they were only able to offer these great prices by keeping a small number of appliances on hand, blah, blah, blah. Think twice before shopping with this company. As of today, I have not received my refund. Hhgregg has had my money since July 2, 2010. I made an additional 90-mile round trip to receive a refund, only to learn that the refund should have been requested from the home office days earlier and should not have required another visit to the store.

I searched the internet for a couple months searching for my next Olympus camera. I found a couple I really liked and then went shopping for them in various stores. I could not find any of the 3 cameras I was wanting to get at any store, and I really didn't have a good experience with Hhgregg the year before. But I forced myself to go there and give them another chance.

So I forced myself back in the store and, low and behold, there sat one of my cameras I was looking at! It is an Olympus 590UZ and it was $100 off the normal price and a very sweet salesman helped me out.

I checked it out, being that it was the last one, and realized the lens cover was missing. I told him I really liked the camera, but could not buy it without the cover because if one little scratch gets on the lens, then the camera would be useless to me. He assured me that they could order another lens cover and would call me when it came in in a couple weeks. I bought the camera thinking they would follow thru with their promise, but I was wrong. I went in about a month later asking for my lens cover and they just looked at me like, "What lens cover? " They were the same salesman and same manager. They then said that they don't know why it never showed up, but they would order it again.

I bought this camera in early March. It is now the end of July, and I thought I would stop by today since I have never heard from them. No same manager and no same salesman anymore. This girl was searching everywhere for my lens cover that I knew wasn't in the store since I don't think they even thought about ordering it once I left the store the last time. She went to another man that I found out was the manager now, and he told her to just get one off the newer Olympus cameras and give it to me. It was a 600UZ. I told him that wouldn't work since the lenses are different sizes.

He then proceeds to ask me how I knew if I didn't have the camera on me. I told him that I knew because I bought my sister-in-law the 800UZ in April and other than the amount of zoom, they (the 600UZ and the 800UZ) were the exact same cameras. Meaning, I already tried her cover on my camera to see if it would work. So no, I wasn't going to take just another lens cover to shut me up. The girl then tells me the store in Clarksville has the 590UZ, but I had to go pick it up. What? I don't think so. I told her that I wasn't going to travel 70 miles one way, out of my way, for their screw up. They needed to send the lens to Murfreesboro where I bought the camera.

She said, you got to drive up there and get it. I finally talked to manager again, and he said he was going to call the Clarksville store and have them send it. Then he just looked at me like and said, "You can leave now." Which after staring at him for a few seconds, I then asked him if he'd like my phone number to call me or was he going to use ESP to let me know since I know 4 months of waiting, they aren't going to have my number readily available. He then wrote it on a piece of paper. He looked to be doodling on, and I asked him to call me later today to let me know something. Well afternoon has come and went, and now we are going into evening and gee, no phone call from him. This time, it's for sure the last time I ever step foot into any Hhgregg. Ever!

Bought a new ac3 days ago. ,Just put in tonight, needed a little help,i t hardly worked at all, but while I installed ac my wife was at to fill out the paper work for the warranty. Discovered the ac was sold to some one else back in May 2010. I have her name, dob ,ect. I didn't know hhgreg sold used appliances! The heat index in at Memphis/Horseshoe lake Ar, is over a 105 degrees. I am going to alert not only hhgreg but my BBB, our state attorney general's office of the deception of the very poor quality of your product

I bought a Mitsubishi TV 10/23/2004 and paid $399.99 for an extended warranty on it. I was told when we bought the extended warranty that it would kick in after the manufacturer's warranty. So we should have 6 years on the TV. The TV is turning itself off and not coming back on until about 15 minutes later. I was told today 07/19/2010 that the extended went into affect the day we bought the TV, so the TV is not under warranty no more.

After saving for 1 year and doing research (Consumer Reports, etc.), we purchased a Toshiba Regza 52RV535U TV. We got what we thought was a good deal and paid $1400 for it. We considered the extended warranty but were told by the salesperson any major problems usually occur during the first year and with this brand, it wasn't really needed.

Our TV was set up on Oct 18, 2008. On July 10, 2010 the right third of the picture turned into what we now know is called vertical banding. I spoke with Toshiba corporate, but they are playing hard ball with me, I will never buy another Toshiba product again, unfortunately they are selling lemons and getting away with it. The TV is with a repairman, thought this was unusual for a set only 1 1/2 years old. You need to pay attention to Toshiba. They should not be able to get away with robbery.

This complaint update appears to have not been published. I believe it contains vital information as my warranty expires in a year and as many people have complained, HHGregg often tries to weasel their way out of warranties, which they had initially tried to do with me. I have tried to keep all updates of my dealings with them and their service companies recorded with your people and site. I believe misplacing a piece of information can prove favorable for HHGregg if another problems arises.

As can be read from earlier postings, I had issues with HHGregg stating that my warranty had worn out. Upon polite discussion and asking the questions that force them into a corner, simply stating, after the representative was asked to give me the purchase date of the appliances, I said, "The purchase date was 05-02-07, so with 1-year store warranty, plus 3-year extended warranty, that would be 4 years added to the date, giving my warranty validity till 05-02-11, correct?" and a response of "Yes" was all that could be given. I say it pays to be level headed during communication.

Both units were repaired on the same day (05-10-10), free of charge. It took about 5 visits but all were pleasant. I had to purchase a new power cord for my dryer for about $15 from Lowe's so I could have it in time for the repairman to return, but that was better than $50+ from the warehouse and would have been even better if it were $2 off eBay, but I can't complain. I do not wish to close this complaint as of yet, because all repairs were scheduled during the warranty period they had originally quoted me and I have not dealt with them since. I will be back if I have other issues and they deny my warranty.

I just ask that all remember to be polite and level-headed when dealing with this company. I had issues while purchasing the units and I can understand many of your complaints. Professionalism will win every time as you are the consumer and they work for you on commission. Better to have happy customers and irate customers are easier to shuffle out the door than deal with. My issue when purchasing was my haggling on their grand opening day sale. We had been there the day before and they told us to come back the following day, when the prices would be marked down.

Prices were the same when we returned, no sale prices that I saw. I had deals worked out with Sears and HHGregg salesman, who asked, "What it would take for me to purchase a set from them, without calling Sears back?" I replied, "$1,200 total* (tax, delivery, etc., included) for a front-load HE washer and dyer of large capacity, large enough to wash the smaller of large comforters as well as heavy loads. Dryer must be 5.3 cubic feet. or better." After all was said and agreed on, they switched salesmen and tried to tack on taxes, almost walked out, but spotted my salesman across the room.

Also, make certain the work order receipt you sign, if asked to sign, is not a bill for the work. I didn't have to sign off the work order for Sears Warehouse, but did for A&E Factory Service. I wouldn't sign if you aren't comfortable with it showing a dollar amount on the receipt. Respectfully, it should show $0.00 as a total. Resulting damage is roughly $200 in cost to do laundry done at local laundromat. Unfinished floors have not bubbled or warped, but as with plywood, it is hard to tell so soon. We acted quickly when we found the leak, halogen work lamps combined with fans, and heated and evaporated the water quickly, but only time will tell.

I bought two DVD players from hhgregg because they advertised a $10 rebate. The purchase was May 1 and the rebate sent May 28 to GPX (manufacturer). GPX denied the rebate because there was a 15 day expiration that I had not been aware of (it's in very small print at the bottom of the form). I called GPX but the secretary who answered was rude, cut me off in the middle of questions and then hung up on me. Lousy customer service. Is there a US Law that mandates a minimum amount of days for these rebates? There should be, else they could simply say "you have 1 day to file" and deny everyone their refunds.

In a nutshell, buying a product from HHGregg is the same as buying a product from the street. Their warranties are factory warranties that will make you jump through a million hoops and talk to a million reps with no solution. There is a complete misrepresentation regarding their support.

On July 2, 2010 my husband and I purchased a 32" Sony Bravia LCD TV, along with a Sony Bluray, a TV wall mount, and a component shelf for our bedroom. We told the sales rep how we planned to mount the components (on a shelf above the TV since it was a narrow space and we needed to be able to walk under the shelf). He picked out a shelf for us that said it would hold 30 lbs, which was more than enough for the 15 lbs of DVR and bluray that were going on it. We were offered the protection plan which we agreed to purchase because "it would cover problems with the screen that the manufacturer would not". We left singing the store's and the sales rep's praises to the manager.

We installed the TV and shelf the next day, and everything worked out great. Four nights later, we woke up to the extremely scary sounds of the shelf falling from the wall, causing the components to swing down and crash into the TV screen, destroying it. One of the screws holding the shelf up snapped in half, then the rest of the screws were pulled out of the wall. When we got our heart rates back under control, we turned the TV on and saw what looked like a black spiderweb covering the screen. All is not lost though, we have the protection plan, and it's only been 5 days, right? Wrong.

We go back into Hhgregg the next day and explain the situation. We felt like since one of their products malfunctioned, destroying another one of their products, that they should be responsible for replacing said products. They stated, after talking with corporate, that since hhgregg did not install the equipment (we had no idea that was an option) that they were not responsible. That the manufacturer of the shelf, Omnimount, was responsible. When I asked about the protection plan, and even pointed out the exact sentence in the paperwork that said that accidental damage was covered, the manager shook his head and said that didn't apply. They wouldn't even take the broken shelf back. Since we opened a hhgregg credit account to purchase everything, we don't have very high hopes of being able to dispute the charges.

We feel like Hhgregg's customer service was pathetic. They didn't act like they cared at all that we were now stuck with $1000 worth of junk, thanks to a faulty product of theirs. We will never again set foot in a Hhgregg and we will tell everyone who will listen to us what happened. Buyer's beware at Hhgregg, they don't stand behind their products or their warranty. I would love nothing more than to see this company go bankrupt.

I purchased a Samsung 3-door refrigerator on April 27, 2010, along with a 5-year Service Plan with A & E Factory Service. On May 17, 2010, not even 30 days from purchase, the energy saver light failed. A & E came out and have to order the part. In the meantime, the ice maker quits. A & E is supposed to come out on June 12, but they were waiting on parts from Samsung that are still not in.

On June 23, A & E Service received the ice marker and would replace, but Samsung sent the wrong part. Then on July 2, A & E returned again. But Samsung still has not sent the part for the panel lights, which are all slowly fading out. As of this date, we have not even had it for 90 days. Then A & E Service Tech filled out a paper for hhgregg to replace part with a new one.

As of July 9, 2010, hhgregg has denied it when it still haven't had 90 days yet. They told me to deal with Samsung, but there's no response. I am making payments on a product that has not even been fixed or 90 days old. What has happened to customer service. hhgregg stated they only have a 14-day return policy. So if it breaks on day 16, you're done.

I purchased a Samsung LCD TV for over $1600.00. This February, it was 2 years. Now, the TV will no longer turn on. It just clicks and it will click for hours. I have read a lot on this, capacitors are apparently the defect. Why are these TV series (5) 550 not recalled? Why are we all out so much money and no TV? I have heard several TVs were purchased at hhgregg. Samsung knows this problem, why aren't they doing something about it? Help us, please! They are still being sold. I cannot afford to buy another TV, I have a 2-year contract with Dish (no TV). We have only had the contract for 2 months. Thank you so much.

As can be read from earlier postings I had issues with HHGregg stating that my warranty had warn out. Upon polite discussion and asking the questions that force them into a corner. Simply stating, after the representative was asked to give me the purchase date of the appliances, "The purchase date was 05-02-07, so with 1 year store warranty plus 3 year extended warranty, that would be 4 years added to the date, giving my warranty validity till 05-02-11 correct?" and a response of "Yes" was all that could be given. I say it pays to be level headed during communication. Both units were repaired on the same day (05-10-10), free of charge. It took about 5 visits but all were pleasant. I had to purchase a new power cord for my dryer for about $15 from Lowe's so I could have it in time for the repairman to return, but that was better than $50+ from the warehouse and would have been even better if it were $2 off eBay, but I can't complain.

I do not wish to close this complaint as of yet, because all repairs were scheduled during the warranty period they had originally quoted me and I have not dealt with them since. I will be back if I have other issues and they deny my warranty. I just ask for all to remember to be polite & level-headed when dealing with this company. I had issues while purchasing the units and I can understand many of your complaints. Professionalism will win every time as you are the consumer and they work for you on commission. Better to have happy customers because irate customers are easier to shuffle out the door than deal with. My issue when purchasing was my haggling on their Grand Opening Day Sale. We had been there the day before and they told us to come back the following day, when the prices would be marked down. Prices were the same when we returned, no sale prices that I saw.

I had deals worked out with Sears and HHGregg salesman asked "What it would take for me to purchase a set from them, without calling Sears back". I replied, $1200 total* (tax, delivery, etc., included) for a front-load HE washer & dryer of large capacity, large enough to wash the smaller of large comforters as well as heavy loads. Dryer must be 5.3 cu. ft. or better". After all was said and agreed on, they switched salesmen and tried to tack on taxes. I almost walked out, but spotted my salesman across the room. Also make certain the work order receipt you sign, if asked to sign, is not a bill for the work. I didn't have to sign off the work order for Sears Warehouse, but did for A&E Factory Service.

I wouldn't sign if you aren't comfortable with it showing a dollar amount on the receipt. Respectfully, it should show $0.00 as a total. Roughly $200 in cost to have laundry done at local laundromat. Unfinished floors have not bubbled or warped, but as with plywood, it is hard to tell so soon. We acted quickly when we found the leak, halogen work lamps combined with fans, heated & evaporated the water quickly, but only time will tell.

I purchased a GE side by side. After 4 years, the freezer and fridge stopped working. Trying to decide what to do now. I have not warranty and a single mom can't afford to buy a new one. Spoiled food.

On Wednessday 06162010 , I bought open box cooking range for samsung . During paper work i found some screeches on cooking range . I asked manager about those screeches he was very rude and said this is finial price do you want it or you can go other place . I was so surprised that management person has this kind of customer service then what service you can expect from sales person. Sales person was very nice and knowledeable. He was standing beside him and was serprised the way he deal with me. Poor customer service from management person. I always buy stuff from this store but not any more.

I bought a ACER laptop from HH Gregg Christmas 2009. here it is June 6 months later and $730.00 dollars into a laptop the screen has a 6" crack across the middle of it. I take it back to HH Gregg and talk to Patrick and he says there is nothing they can do. contact ACER. well for $200 dollars ACER will fix my computer screen. $930.00 dollars I can have the laptop I bought from HH Gregg. You know I have been a loyal customer to HH Gregg for years and this is how they repay me. I explained to Patrick I did not buy the laptop from ACER. I bought it from HH Gregg. If they do not try and resolve this problem I will never step foot in HH Gregg again. Thats a PROMISE....

The camera first started acting up on April 17th while I was using it to take pictures of my daughter's pageant. I noticed that it took several times of me hitting the power button for the camera to either power on or off. Then when I would try and turn it on a Lens Error would read on the screen and the camera lens would not pop out so I wasn't able to take pictures. Of the entire pageant night which was 4 hours long, I was able to take about approximately 8 pictures.

On May 10th I took the camera back to HHGregg where I originally purchased it. I was told by the customer service representative that the only recourse I had was to send it back to the manufacturer (Nikon) for their fixing and it would take anywhere from 6-8 weeks before I would receive it back from them. I was so upset after hearing this and the fact that my daughters prom was on the 22nd of May and what was I gonna do. She was going to her first prom and I had to have a camera. I begrudgingly bought a myself a new Samsung digital camera since I didn't own one myself and then I would be able to take prom pictures. This camera was used on two other occasions as well before it started acting up. It wasn't until prom when the camera's lense wouldn't pop out. It was as though it were stuck.

I showed this to my daughter and she attempted to try and pull the lense out in hopes that we could get some more pictures as I had only taken 4 prior to this happening but she was unsuccessful in getting it to pop back out. She only used her fingers in trying to do this. No equipment was ever used in trying to fix the problem. The very next day she powered on the camera and the lense came out as it should. She took some pictures with me that day and then it did the same thing as it did while taking pictures at prom.

On May 25, the very next day, I took this camera back to the very store I purchased it from and explained to the sales girl what was wrong with the camera and told her that my daughter tried to pull out the lense with her fingers but the lense would not pop back out as it was stuck again. She then called the assistant manager, Blake (didn't get last name), to authorize the exchange for a new camera. After she explained to him what was wrong with the camera he started examining it himself. He then said the only recourse I had was to send it back to the original Manufacturer (Nikon) for them to fix. Once again, this would mean I would be without a camera for 6-8 weeks. This just does not seem acceptable to me.

I left the Samsung camera with HHGregg and asked them to hold it until I spoke with their store manager about this. I left my name and number with them and was told that the store manager would be back the next day on Wednesday, May 26th. I decided to call him myself now am told that he will be off through the weekend and won't be back until Monday the 31st. I am totally getting the runaround from them.

Over the past 8 months, I have purchased a Energy Efficient Washer and Dryer, 2 flat screen TV, 3 VTech flat cordless home phones, and 2 digital cameras from HHGregg. I have a credit card account with them in which I have been paying on a timely fashion, however I will be closing as a result of their customer service. How does one put a price on not getting pictures of your daughter's first prom and first Highschool Pageant, you can't. I've been terribly stressed over this whole ordeal. It's just not right!

I received a call in the morning, notifying me that the washer service was rescheduled for/moved to Thursday. The Serviceman arrived on Wednesday evening for the dryer, replaced the connector with an "universal" part, and since the cords are not warrantied (remember, mine was damaged from the, so far, undetermined short), I had to either order or purchase another cord prior to testing. This I did, myself, through Lowe's, had my electrician install the cord. He tested dryer and it was no go. Door light comes on but there is no power to the panel, no beeps, no nothing. There'll be more on that later. The technician came out for the washer on Thursday, as rescheduled, diagnosed that the door to bellow "seal" was leaking due to residue, ordered new bellow as the original had accumulated mold. Bellow arrived today and there are no charges to date, all work is warrantied so far.

On Monday 05-03-10, I called and talked to Freddie, a young Latino male, who was very polite.My first question regarded scheduling for someone to come out and check the dryer. The second was about warranty. I wanted to make sure this problem was cleared up. Prior to the (incorrect) date, I was told my warranty was to end. I asked when the appliances were purchased. The reply was "May twelfth of `07" (almost 2 weeks after what my bass-awkward notes in blogs and emails say), to which I asked what "the system showed for my policy". The reply was "Three year extended". I then asked, "if HHGregg's warranty was a year, and I had a three year extended warranty", that Freddie double check my arithmetic. Freddie laughed and assured me my warranty ended (going on what the documentation/system showed and simple math) that my warranty would end after 05-12-11. So, that along with my reference number should be all I need to cover me on future warranty problems that may arise. Dryer service is scheduled for Monday 05-10-10 8 am-12 pm. My bellow arrived via UPS about an hour ago. I'm calling now to reschedule for the washer bellow to be installed and machine checked for leaks.

I purchased a washer (FTF2140ES3) and dryer (FEQ1442ES0) combo with 3-year extended warranty. Exact date, unknown due to misplacing receipt but had contacted a rep at HH Gregg regarding the warranty because it needs repairs, who told me that it was still under the 3-year warranty. That warranty would expire on the 12th of May 2010. Also, I have emailed to customer service regarding sale prices and a $100 refund for purchasing HE appliances.

That email even shows the date purchased as being the 5th (I picked up on the 9th). No problems having washer worked on twice within the first year, dryer has shorted out and melted the connector in the back while charring the sheet metal (never gave any error codes). The washer bellow is leaking plus has a habit of turning itself on (three short beeps but diagnostic shows no errors), possibly ruining my unfinished floor (reason I picked the appliances up was because I had to replace the floor from the 20-year old top load washer that severely damaged the floor and renovations were needed prior to installing new washer).

The last time the washer has worked on, I also had a repairman tell my wife as he was leaving that our warranty was about to expire. That was last year, so I have suspicions. He was to troubleshoot the washer turning itself on and the dryer making a grinding noise. Nothing was performed except testing by reenactment. I turned on the washer and dryer and heard no noises, and could not get the washer to turn on intermittently. So no work performed to either unit. The repairman didn't even add clothes to the washer for weight, simply ran the washer with drum empty. I would have thought he would at least have checked the washer for voltages. Their service center (A&E Factory Service) will be here this Wednesday to repair both.

I will add to my complaint then if need be presently my complaint is substandard Frigidaire washer and dryer (there are many complaints about these models) that could cause structural damage and/or fire and most importantly, failure to provide services which were paid for. They try to break contract for extended warranty. As was with James of Seale, AL February 19, 2010, attempts were made to perform fraud regarding warranties and extended warranties. Extended, as described by its name, is a specified time frame that begins when the present one ends. One year HH Gregg warranty + 3-year extended warranty comes out to 4 years.

I purchased a gas range, also four-year warranty and delivery on Saturday. I went to HH Gregg after I went to Eastcoast Appliance. HH Gregg told me that Eastcoast products are always dented and banged up so why not pay for a range there that is new? I was told someone will call me on Sunday, which was the following day to setup delivery for Sunday. When I was called, I was told the stove was damaged and I could get that one with only $75 off or get it delivered on Monday but could not be given a specific time. My main gripe is you are inconveniencing me and all you can do is give me only $75 off and hopes that it can be delivered on the following day.

Needless to say, after being on the phone going back and forth with HH Gregg, I came to realize that their customer service stinks and once they have your money, it is a 'take it or leave it' type of attitude you are given. My husband and I went back to the store and got a refund of our money. We went to Sears where we found the same manufacturer gas range that was actually $200 cheaper with a warranty, delivery, connection and haul away of old stove. The same thing that was promised to me by HH Gregg. I will never go to that store again. I have an issue about customer service that if you cannot give me what is due or promised to me, hold up your part of your deal then I will go elsewhere because my money is green and everyone takes it. They really need to step it up or they will not be in business long.

They were supposed to send a $69.99 rebate visa card. The rebate card came, but it did not have the entire amount that was advertised. I called the number and was connected to a rude customer rep with a lot of attitude. I asked to speak with his supervisor, and I have been on hold now for over 45 minutes. What a ripoff.

I am the sales manager for a builder. The development that I work in has sold 78 homes in the past three years. We will top out at 92 homes. They are for the most part 2nd homes. They started in the mid 230's and average 270-275. Majority of the people here are approximately 60 yrs old. It has almost 100% of professional people. I made what I thought was a good business decision to go with hhgregg. In the beginning of the development, people had a choice of either to use sears or hhgregg.

I can almost guarantee you that that because this is mostly a weekend summer residence that these micros were in no way abused, hardly used for the amount of time that people owned their homes.

There is no renting here. If it was just one or two, I could understand -- but 5. No way. I actually paid for a service man to come out ($49) and he said to me they were not worth fixing and they are borderline junk. In my estimation, I could not be the first person to complain about goldstar. When I called Rebecca, who is a nice person, she discounted a Frigidaire product if they would like to repurchase from hhgregg and approx $80 for delivery and installation. However, I feel that that was not enough and the price she gave us was the builders price. Our residents who are affected by this, cannot believe that the product is so bad. I have not told my boss about this as he probably would make a phone call and/or change to another vendor.

She at least could have given them an extra few dollars off or a discount on a TV or something or even the proverbial toaster. Just something to keep them shopping at hhgregg and feeling like their business was appreciated. The last sentence I wrote really sums it up. Thank you for your time.

My mom purchased an Electrolux washer and dryer in December. She was promised 2 years with no interest/no payments special that Electrolux was running, as well as a $150 mail-in rebate. It was such a great deal that my husband and I went there the following weekend and made the same purchase. Different salesman, same promises.

About two months later, my mom received a bill and so did we. We called hhgregg, and they said they had no such deal. They only offered no interest for a year and that they never offered no payments. Then on top of that, when I went to mail in my rebate, I noticed that the rebate expiry date was before I made my purchase. Why would they keep offering a rebate after it expired?

I went ahead and mailed it in, giving hhgregg the benefit of the doubt that they could have extended the offer. Electrolux sent me an email in February stating they received my rebate and a check will be issued to me soon. When I went to check on the status today, I found out that it was invalid because of the date of purchase and they will not be sending me a check.

I feel I have been ripped off and taken for a ride by both hhgregg and Electrolux, and I will never buy from either company. As for my mom, she just bought a house and was excited to use hhgregg to remodel her kitchen. Forget that. She's going to Sears and Lowe's. I am going to tell everyone I know not to buy from hhgregg. I'm sorry they replaced Circuit City. I could go on and complain about their customer service department, but I just don't think they are worth the time and energy.

I purchased dishwasher and over the range microwave during the grand opening sale on 3/11/10 and was supposed to have it delivered on 3/15. HH Gregg called to reschedule for 3/16. I had to take 2 days off from work. It's getting close to 5PM and still no call, no show from the delivery people. I called the store and was given the runaround. I was on hold for a total of 30 minutes and that's with me calling back 4 times because no one would call me back like they said they would. When I called back the 3rd time, I was practically called a liar because no one there remembered talking to me. Finally, the 4th time I called, I was told that there was a problem with the delivery truck and they haven't even left the warehouse yet, and that was almost at 6PM. Needless to say, I cancelled my order and will be going to Sears instead. Sorry HH Gregg, but you have lost a customer for life.

I arrived 15 minutes after the store opening to purchase a TV that was in that day's circular (Sunday). I expressed that to the saleslady who went up and down the TV aisles and eventually arrived at another TV the same size as advertised, only at a higher price. Upon talking to the manager, we were told they didn't have that TV that was advertised, even though the ad just said "while supplies last". So, we went home and called all of their stores in Alabama, Tennessee, and Georgia. Only 1 store had that advertised TV and it was a floor model. This is the 3rd time we have been to HH Gregg because of an advertised special that resulted in the item not being available. This is fraud. We are also filing a complaint with the Attorney General (Alabama). These people need to either find that TV for me at that price or suffer the consequences.

My cooling compressor went out. It's only 3 months old.

I purchased the dishwasher in September 2008. I have had nothing but problems with it since. I called HHGregg, but they blew me off. I purchased an extended warranty but it doesn't seem to matter. Someone at GE finally heard my complaint and replaced the dishwasher. It periodically backs up and now, it doesn't work at all. I have had service on it several times. Today, when it flooded yet one more time, it damaged my ceiling in the room below.

I purchased a Toshiba TV with one year parts and labor warranty. I bought an hhgregg extended warranty as the sales associate informed me I would have 3 extra years making 4 years of coverage. TV failed in first year; hhgregg told me to call manufacturer, that Toshiba was responsible for 1st year parts and labor. Well, no problem until two years later the TV failed again. TV was out of warranty, hhgregg said, and their extended warranty started the minute I walked out the door. I paid for 3 years coverage and got only two. Mary D. told me they were not responsible for anything the associates told me and there was nothing more she could or would do for me. Consumers, watch out, stay away from hhgregg's extended warranty.

I purchased a flat screen TV, tuner/receiver, Blu-ray player, center speaker, universal remote, etc. I applied for and approved for GE Credit as it was presented as being interest free for 24 months. I received a statement from hhgregg/GE Money and low and behold my purchase had been repurposed with the TV on a 24-month plan and the rest on 3-month plan. This was never discussed nor presented in any manner. I was led to believe that my entire purchase was under the 24-month interest-free plan. I would not have purchased the non-qualifying items had I known this at the time. Either very poor training or duplicity. I was told that I could complain but that was the way it was and nothing could be done to change the arrangement on my GE Money account.

I bought my washer two years ago. And it stopped working one month ago. I bought the part that I thought was damaged but it still didn't work. It doesn't wash and it doesn't spin. It only drains. I have to go to the public laundry every week and spend $20 every time I go to wash.

I purchased an Amana air conditioner which stopped working after one season! I paid well over $660 for the air conditioner at HH-Gregg, plus the warranty that is offered to covered the unit (an additional $99). I sent the unit out to have it repaired in September, and never heard anything back from HH-Gregg or the Warranty company they supplied to cover the repairs. I decided to contact HH-Gregg in December 2009, and was told that they were unable to locate the unit, because they couldn't locate a Rep from the warranty company. This was after the Customer Service Rep. allowed me to stay on hold for well over 1-2 hours, not once, not twice, but four times over the process of a month.

Fast forward to today (January 26, 2010), I decided I would use my day off to resolve this issue. I called HH-Gregg and the warranty company, I set out this time to get results. Once I finally was able to get someone on the phone, they offered me $499 to replace the unit. I wasn't happy with this considering the unit was only used 1 summer before it quit working. I paid close to $700 for the unit (not including the warranty) so I decided to call their Corporate office in the hopes of getting better customer service, as well as a full refund. Turns out this was the worse mistake ever, because this person claiming to be the highest up on the Corporate ladder that I could talk too (Mary **) was very unprofessional.

Once I explained to her the situation, about getting the runaround for 4 months over locating a unit that was removed from my home, by a warranty company that they supply their customers with as well as my non-acceptance of not receiving the full refund for a brand new unit, I was treated very unjustly. She became very defensive, yelling and arguing with me over the amount that I was being offered to replace a unit, that they allowed someone to steal. This is very poor customer service and I refuse to shop there again (HH-Gregg). The CEO of the company needs to re-evaluate the staff that represents the company! Buyers Beware!

I purchased a 52" Samsung Flat screen and in June 2008 and in September 2009, it started to have green line on the screen. I requested an in-home repair because of the 5-year warranty and they showed up but the TV wasn't acting up so no repair. In November, the screen became green again but stayed and requested another service. The repairmen could not do the repair so they took it in for the technician to look at it. They took the TV on December 5th and still no TV on January 20th. I called the warranty company and they said that they had 45 days for parts and repair. Nowhere in the terms of agreement does this get stated. Nikki, the supervisor that I spoke to from N.E.W service plan, said that it was in the terms of agreement and it is not.

We bought a "floor model" washer made by Whirlpool from hhgregg on 10/03/09. Never was it revealed to us that the machine was used. On 12/02/09 the machine stopped working. The service rep has been to our home 5 times without the machine being fixed. Each time he has had to order a new part which takes 5 days to come in. We have been without a washer now going on 6 week. The Executive Director of Consumer Relations for hhgregg in Indianapolis states they cannot replace the machine or give us our money back because it has passed the 14-day return period. Whirlpool has also told me it is not their policy to exchange or refund. The machine has to work on until it is fixed. Had we known the machine was used we would have never bought it!

We purchased an LG (Model: LFX25960ST). The unit worked fine for about 18 months. Then, I noticed some abnormal sound and the front display went out. I called hhgregg, who directed me to GE for the extended warranty. After much wait, I was told that a company by the name of Jones and Horton would do the repair. A technician came and determined that the compressor fan was out but he had to order them. After four days without hearing from Jones and Horton, I called them just to be told that it would take three to five days to get the fans. When I questioned why so long, the woman answering said that she was not going to argue and hung up on me.

This is the abuse that we have to put up with when purchasing low quality appliances--nice design, poor engineering. In addition, we now have to also purchase extended warranties for "durable goods" and deal with people we shouldn't if only we had purchased a quality refrigerator. We have been without a refrigerator for over a week. How does LG compensate those of us who made the mistake of purchasing their products?

I bought a 42' LG on 10/10/08 and the sales rep told me if anything they will exchange the TV without me losing any days of TV. First they could not find my warranty and then i had to be on the phone for about 1 hour with their rep before them telling me that their service person will pick it up. Upon picking up, they said is 10 day the longest. It is well beyond 10 days and no news and i went to HHGreg to complaint but the rep could not do anything as they will have to contact the HQ. Then i told them how do i get a refund, they said that YOU WILL ONLY GET THE WARRANTY MONEY BUT NOT THE TV MONEY. THEY WILL HOWEVER RETURN ME THE BROKEN FLAT SCREEN...Nice way of Scamming people.

I purchased a flat screen, mounting bracket and HDMI cable. I wrote a check for approximately $990.00. One week later I took back the HDMI as it was already provided by my cable provider. I had my original receipt and my check had cleared the bank yet I was told that I could not have my cash back. I would have to wait 7 to 10 days for HHGregg to send me a check via the mail. When I complained, I was told the policy was on the back of my receipt. To which I said, how would I have known that until after I had made the purchase.

Had I known this was there return policy, I would have looked elsewhere. This is just a way for HHGregg to discourage a customer from returning anything and to use other peoples money to earn interest for a few days longer. They have my money and their merhandise for 10 days and I am denied the use of money that lawfully belongs to me.

We bought a refrigerator. Two days after it was delivered the freezer unit still didn't work & didn't get cold. We called to tell them that it didn't work & they had another one delivered a couple of days later. When the delivery guys came, I went out to the truck to look the new fridge over before they took it off the truck. It had a large dent on one of the front corners & when I pointed it out to the guy, he said "do you still want to take it." I couldn't believe my ears. (Who would take delivery of a new fridge with a large dent on any corner, much less a front corner}. I looked at him incredibly & told him of course not, I wouldn't accept delivery.

I went back in my house & called the store & talked to the clerk that we bought it from & told her that we no longer wanted to buy the fridge & to return our money. She called back a little later & said she had talked to the manager & that he would take off $100 from the price if we would take another delivery. After some thought we agreed to take their offer, thinking that surely they could get it right after three attempts. She said it would be delivered by such & such time the next day.

When the delivery truck did not come after about an hour over the stated time, I called the store to ask them when it was going to arrive. I was told that the manager decided to withdraw his offer & it would not be delivered after all. You talk about being mad. They had strung us out for nearly a week by this time without having a fridge & made no attempt to make up for our time & trouble. When our refund was not made after a week or so, my wife had to go to the store & make a scene before she could get someone to take care of the matter. I will never get anything from H H Gregg again & wouldn't if they gave it to me. What a pitiful way to do business.

Since then we have learned that the washer we purchased at full price, has had several class action suits settled. Our purchase was made after H.H. Gregg was aware of the defective product they sold.

Bought all new kitchen appliances last October 2008. In Nov 2009 (13 months later) the dishwasher died. Called HHgreg for service and was sent a contract repair co to fix (A&E Factory Service - Birmingham, AL. We paid $378 for the dishwasher 13 months ago and was charged $249 to to repair it. Knew I should have called Sears. Knew I should have gone to Sears to purchase in the first place. We've had a Kenmore washer and dryer for over 20 years and have never had to repair. Still running like the first day we bought them. I will NEVER EVER buy from HHgregg again. I could bought another brand new dishwasher (from someone else for sure) for that price.

I am going to HHgreg where I bought it but don't expect them to do much as they couldn't even install it correctly the first time (after 3 months the right side slid off the right bracket onto the mantel). Hopefully some attorney steps up on this to get a recall.

We bought a 42" flat screen on Tuesday and took it back the VERY NEXT DAY, because it was not compatable with our Bose Sound System. We had told the sales rep that we were hooking up our Bose System to it, and he said nothing about it not being compatable with it. Anyway, we took it back EARLY the VERY next morning and they said they cannot give us our money back, that they would have to mail it to us. We had paid with CASH, (less than 12 hours ago !!!) That is just crazy that they cannot give you your CASH back right then !

I then began calling on Nov 3rd to be told the part would be ordered. Nov. 4th, he called hhgregg to be told they were glad the problem was resolved? Nov 7th, I went to hhgregg's store, spoke to a manager, who said, "He would email the corporate office and it would be taken care of." Corporate office called my daughter-in-law to say they were contacting Sunbelt. After another week passes corporate office calls GE to get permission to use another service company to be told no, wait on Sunbelt.

It is now, Nov 21, just spoke to corporate office last night and was told they might let them use another service company on Monday, but it would be starting all over again. My son has already done without a washer for 25 days and still no help. In America, a washer is considered a necessity, not a luxary. Charles T., a manager from hhgregg's store, said, "Legally, the service could take up to 90 days."

Is there anything that can be done to get my son's washer repaired? My son and daughter-in-law have been washing at my house or I have been doing their laundry for 25 days. My daughter-in-law's father is in very bad shape from cancer and they do not need this aggreviation and trouble dealing with a repair service.

I purchased a Sony digital camera along with the 3 yr accidental warranty for an additional fee. I recently dropped my camera and it was picked up by a dog and chewed on. I am very unhappy and disappointed in the customer service received, along with the inexperience and lack of knowledge by the employee`s. I purchased this warranty in the event ANYTHING happens and I do not expect to be treated as if due to the circumstances of damage that my warranty is not valid.

I take this into the store to use my expensive extended accidental warranty purchased to be told by the lady at the camera center (April) that no warranty purchased and/or offered would cover this type of damage. I asked for a manager (Chip) he comes to assist... and after explaining my situation over, explaining the damage, and arguing with him over the warranty purchased he finally goes to look it up... he says it must go through the repair center to see if it can be repaired and if not they will authorize a credit in the amount paid for my camera to obtain a new camera of my choice. He said this would take up to 2-3 weeks.

Being so upset and completely frustrated with the lack of knowledge and "customer service" in the store, I emailed the support team from their website the following emails below... this gets you no where, nor does calling into their toll free line as you will hold forever and speak to the same lady each time who claims she reports directly to the VP and he does not/will not speak to anyone and if she does not like your tone, she will hang up on you!! I called several times and held a few times almost 20 minutes if not longer to get her each time and finally she claimed to want to help me as she seen I was going to keep calling until I received either an answer or someone new to speak to... she claimed she would look into this and call me back ASAP, as of today (6 weeks later) I have yet to hear from her or anyone else regarding status.

As of today, I have not received a response from this last email, and it has been 6 weeks. I called the local store yesterday (Spoke to April) to be told it has been repaired and closed in the system and will be returned to the store "soon"... No ETA, NO tracking, and NO number for me or her to call to obtain this information. She claimed someone will call me once it is received back into the store, and she hung up... literally hung up without asking if there is anything else I can help you with, I'm sorry for your frustrations, have a good day, good bye... NOTHING.

WHY ARE THESE FOLKS STILL OPEN??

I purchased a mini netbook from them and 5 weeks later the screen kept going in and out. A few days later some of the keys would not work. WHEN I WALKED IN THE STORE, I TOOK ABOUT 3 STEPS THROUGH THE DOOR AND THE STORE MANAGER STOPPED ME. I HAD THE MINI IN THE ORIGINAL BOX AND HE NOTICED ME CARRYING IT IN. He said "What seems to be the problem? Not, can I help you.

IF YOU WORK FOR THEM GUYS, YOU REPRESENT YOURSELF!! What does that say about you?

Bought a 42" LG TV on 4/25/09 from H H Gregg; TV stopped working appprox 5 months later; called LG for repair; tech came out 2 wks later; looked over tv and stated he would order the part; that was 2 wks ago; been without tv for approx 5 wks; H H Gregg states that they can't help me; tv costs $775; want the tv fixed or replaced immediately;

Purchased microwave 2004 w/10 yr extended warranty. Called 10/2009 for service on defective LCD panel (4th repair on same component in 5 yrs). When service person arrived at house said unit out of warranty, will have to contact warranty to correct (service person also did additional damage to unit while inspecting it). Warranty company would not budge, insisted it was only a 5 year warranty, then offered to sell us an extra warranty!! (I have original bill of sale stating 10 years, and all repair related receipts), told me to contact HH Gregg.

At Hilliard store sales mgr John offered no help, told me to call corporate office. At corporate office kept getting transferred around, on hold over 1 hour. Checked BBB website, HH Gregg has an F rating, most complaints related to warranties. I was forced to file a complaint with my state's attorney general consumer complaint division, awaiting the outcome. I wouldn't buy so much as a watch battery from them, unless you want to spend more money they don't want to talk to you.

I have a washing machine in need of service. This machine is under warantee through HH Gregg. I contacted them 3 weeks ago for a service call. Johnson Appliances is the conctractor that came to my home for the repair service. I was informed that a part needed to be ordered. After multiple phone calls to the contractor and HH Gregg 2 weeks later I found out that the part was never ordered. The part was finally ordered last week and should have been delivered Fri. When there was no contact from Johnsons Appliance I called them, they said they would look to see if the part had arrived. Have not received a call back yet. When I call HH Gregg, they offer to call the contractor...which hasn't helped yet. Today, I called HH Gregg and held on the phone for 1 1/2 hours only to be told that they would call the contractor again and find out what the status was. They've done this about 5 times already. I requested that another contractor be contacted because at this point I don't want Johnsons Appliances in my home. They are obviously incompetent and I do not want them working on my washer. The HH Gregg representative refused to do anything but make another phone call to Johnson Appliances. At this point...no one is helping me and I have an unusable washing machine. This is the beginning of week 4. I've made numerous phone calls to both HH Gregg and Johnson Appliances and I've gotten nowhere. I need help!

Purchased a washer/dryer one year ago. Company is not honoring five year warranty purchased claiming that warranties are voided if appliance is purchased for business application. Appliance was bought for business application and it states so in the receipt. In other words, we were sold a warranty that they had no intention of honoring. I call that very dishonest. I will make sure this is plastered all over the internet.

I bought a sony PS3 80 GB for my home in egypt, where the electricity current is 220V, i asked the sales associate whether it can work on a 220v current, he said that he was unsure, so he asked his manager, the manager came to me and said that the PS3 has a built in transformer that will take 220v and turn it into 110v, i bought the bundle including a HDMI cable, a game, a blu ray remote control for 500$ not including taxes,

i arrived in egypt and plugged everything in as instructed to by the sony instructions included, then i turned on the playstation 3 and nothing at all happened except that the indicator lights turned on, and a bluray cd was accepted.

i took the PS3 to have its components checked after i discovered that it operates on only 110v current and that it doesnt have an electrical transformer installed after all, all the components turned out to be fried, including the 80Gb HDD, the processors, the video card,the bluray disk drive everything was fried. 500$ not including taxes

Bought a gas range in 2004, that came with 12 month warranty, purchased an additional 5 year extended warranty and now they are saying I am not under warranty.

May 31, 2009 I purchased a 32" LCD Toshiba flat screen television and three year in home service plan. Eight months after having the television I began to have problems with it and I called the store for information. I was told to unplug and replug the television and this may resolve the problem and it did. A few months later I had problems with the television again and I contacted their service providers seeing as how my year warranty was up with the store I purchased the TV from.

I was then told by the service providers I was not in their system and so about five business days later that was resolved and I was added to their system. I was then informed by the service providers that they would not do in home service on my TV because of the size of my TV. I then told them that the sales person Edward who sold me the TV and in home service plan assured me that I was covered for the in home service plan which is why I purchased it to avoid extra problems.

I was then told by the Hhgregg store I purchased the TV from and the service providers that they were " not goin to budge " and I would not have in home service done. They also apologized that I had been given the " incorrect information from their sales person " but they would not be honoring the contract and agreement I have. I'd like to know what can be done about this problem that has turned into a nightmare dealing with this store and their service providers.

HH Gregg delivered appliances two months late but stuck us with a few over a FEW DAYS. Refused to take payment on the spot. HH Gregg said they would notify me when the two year time frame came up. I said my credit rating of over 740 is important to me. All payments to that point were made on time. HH Gregg said a reminder would be sent but none was as GE stung us for the massive fee. Will never do business with HH Gregg or GE again.

I ordered a fridge the 2nd week of May. This purchase was a need not a want. My fridge had unexpectatly went out. We decided to go the new HHGregg because of they no payment no intrest deal. I explained to the sales lady we were in need of a fridge ASAP, it needed to be special ordered due to size restrictions (counter top depth). The lady took out her calendar, I took out mine, and we came up with an exact delivery date of June 7. I was told it may even be sooner and she would call me with the details.

One week prior to June 7, after not hearing from her, I called the store and was told we are still on for June 7. One June 4, I recieved my first bill. This upset me to get a bill before my product arrived. I called on June 5 to confirm my delivery, since I still did not hear from the assocaite. When I called I was told that the store would not be recieving the product until June 15 at the earliest and then a delivery date will be set up from there.

Now I was without a fridge for an unknown amount of time and had a bill I was told I must make payments on. I was offered 70 dollars off my purchasem, which is a joke considering it was a 2600 purchase. I requested to have my order canceled considering I have not yet made a payment, I had not recieved the product, and the product was still not in the store. I was told my 3 managers that this COULD happen with proper approcal.

After 4 days of phone calls I was told it was too late to cancel the order and that I would have to wait at least a week for it to come in. The associates also would not give me contact info for any other district managers, they gave me a customer service number where I left a message and still have not recieved a call back from. 7 weeks...no fridge...no expected delivery date...and a 2600 dollar bill.

My husband and I recently purchased the whirlpool duet washer and dryer from HH Gregg. They were having a great deal on No Interest/no payment for 24 months. We got a bill and I paid a little on it and we got the 2nd bill it had a late charge on it and it said we owed more on the 125.00 minimum payment per month. We were confuesed because it was supposed to be no payments or interest for 24 months. I called the number on the credit card statement and they told me that we had to go to the store because they put it in as a minimum payment due and no interest for 24 months.

She said only the store we bought it at could help us. I thought this was odd but my husband went to the store the next business day and at the store he was told they never offer no payments for a certain amount of time and that there is always a minimum payment required. We knew this was not true because we had recently payed off our last no payment/no interest deal on other puchases made. The salesman insisted this was not true and that he would know because he has been with the company for over 7 years. Again, we just had a no payment deal. They refused to help us.

My advice is to be aware that if it says no payment or no interest at HH GREGG it is probably not true and you will not find out until it is too late. They are not willing to work with you. Had we known this we would never have bought from this company. We are getting ready to make a major purchase when we add a theater room to our basement and were going to have HH gregg put it in but we will no longer be a customer of this store. Very disappointing!!

i went to hhgreggs in nov. 2006 the sales person told me that kitchenaid was the best refrig. on the market. i asked at the time should i buy the extend warrent and he said not really because theyhad a great tract record. so it was 3 weeks late being deliver. well it worked great for about 6 months the it started making a knocking sound then the ice dispenser quit working so we called the store and they sent a repair company out will the nightmare begin it took months and 3 different motors to get it to work. great now it's the end of aug of 2007.

well now it is the first of dec. and the ice maker quit. i call the store again. i'm now informed the the year warranty is up and the 90 warrant on the repair work was up too. i was told that if they sent someone out to fix the ice maker it would be out of pocket. so i argued back and fort with hhgregg them saying i should have purchased the extended warrant, that is when i found out that the man that sold me the kitchenaid had died 3 mons. after the purchase. so he could not confrimed the conversation with me. so i paid out of pocket 400.00 to have the ice maker fixed which again took 3 mons. and 3 new motors and parts to get it to work.

2 weeks past the 90 day warrant it broke again. it makes ice but will not dispense the ice or crush it you have to open the freezer door and get the ice. i don't understand how a company gets away with making a product that doesn't work. and when you read the complaints its all about the ice maker. why wouldn't they be made to do a recall or at least be made to repair at no cost to the consumer. it was the most expensive applaince in the kitchen.

now that i know how kitchenaid works i would never buy another one and i certainly tell everybody i see. i know that there is more damaged done to a business by word of mouth. i just wish someone could help me get the ice maker fixed and keep working for longer than 6 months. i truly hold hhgreggs and kitchenaid responseable. i certainly don't have extra money for such expenive repairs in this day and time. can anyone help me. thankyou model # is KSRT25CRB01 ser.# ST4832480

I bought a Kitchenaid dishwasher from HH Gregg on 2/19/09 and installed it the same day. During operation the dishwasher makes excessive noise. Two days later I went to the store and wanted to return the item and the sales associate told me I should try their factory service to have it fixed. I called A&E facotry service and scheduled an appointment for 3/3/09. The technician came on that date and ordered the necessary parts and scheduled a second appointment to have the parts installed on 3/14/09. The partst were installed on 3/14/09 and the machine still did not operate correctly.

I went back to the store to return the dishwasher and they denied me. They told me that HH Gregg has a STRICKT 14 day return policy. Well how can I return a product within 14 days when their facotry service team was waiting on parts and installation during that time to fix my dishwasher? They completely blew me off at the store and did not want to explain anything to me. They simply gave a customer service number to call and walked away. I called the customer service number and have not received any returned calls from them either. They simply will not stand behind their products or service! I will never again step inside a HH Gregg store!

I am stuck with a brand new Kitchen Aid dishwasher ($753.18) that I can no longer return and is not working correctly.

Bought an APEX Digital DTV Converter for the June 2009 switch to DTV. I used my $40.00 Dept. Of Commerce Coupon Card and paid the tax and difference of the cost. I have had to change out 3 units of the APEX due to a constant hum/buzz it causes in my TV set's speakers. The APEX will not function 100% correctly. A heavy set woman/ Cust SVC person said Mgr was out) She just very coldly moving her head form side to side w/cocky I'm in control attitude said they only buy the APEX and would not give my card back since it had been used. (I was there just the day before first time purchase).

I have the unit unopened (3rd one) and will try and swap it with another person somehow. The issue is that there is no contingency for non-compatible units if the store does not carry but one kind. They said APEX has not had too many problems, but the Zenith brand had that they carried in the past. I said I would just take the unit and be POed and unsatisfied as a customer. Their on hold phone recording states: 100% Customer satisfaction They do not do as they say. Only a black gentleman and a younger white man who did the return even cared a little and was sorry but they had no power to do anything. I told them I sold food and had to take care of my customers even if I had to pay for something if they were unsatisfied.

The heavy set CS rep lady just got on the phone, never got out of her chair to apologize or say that the manager would call me. So, now they get the 40.00 coupon I am stuck with a bad unit and cannot get my coupon back to shop elsewhere. They should hold the cards 3 days till the consumer can go home and see if the unit responds to their TV. This would be fair, yet this is a glitch in the DTV Coupon program. I was more concerned w/lack of real leadership of an employee who had a reasonable customer with a valid issue. Please see if the Govt can resiiue me acard and I will take the Unit back to HH Gregg.

Lost $40.00 savings coupon and time going to exchange and time on phone etc.

Finally got a service call logged. Earliest time Topps Electronics (the service provider) could get out to me was a week later. Their person comes out and just looks at the TV. Has no replacement parts with his, he just needed to verify that it was doing what I said! 5 days later, I'm calling back to find out if parts are on order, and when they might be in. Topps says they can't check on status for 40 business hours! I'm told that once they have update, they'll e-mail me. 3 more days go by and no e-mail or call. I call again, and am now told that parts are to be in next Tuesday and they'll call to set an appointment once they have the parts! I told them that they will set the installation appointment right now, for a day or two after parts are scheduled to arrive!

I call HH Gregg to complain and get some lady telling me that they don't consider TV repair to be a critical issue! And that the policies and procedures that they follow are usual and accepted norms to the industry. When I tell her that they are not acceptable to me and so should not be acceptable to her. If I've paid $500 for an in home warranty service, anything more than a week, from initial call to fully repaired is unacceptable to me and I believe most would agree.

It will be ca very cold day you know where before I purchase anything let along anything with an extended warranty from HH Gregg!

I would like to preface this with I have been a loyal customer to HH since about 1999 . I have bought EVERY appliance one would need from HH since I bought my first home. in the last 3 yrs I bought a 32" Samsung LCD, a 58" Samsung Plasma, and a 50" Samsung Plasma. The problem child is the 50" Plasma . It worked fine for 2 yrs and that is when the problems began. I have bought Ext warranties on all 3 of these televisions from HH/GE. The problem began Labor Day of 2008. The tech came out and then 1 1/2 weeks later replaced a y-sys board. Problem remained so the ordered a panel. A panel is basically the entire screen and electronics minus the outside trim and 1 board.

GE had told me they were going to replace the TV but they had gotten the cost comparison repair vs replaceon the wrong TV since I have ext warranty on 3 different TV's. This delayed everything for a few weeks. Finally they came out and replaced the panel, but Samsung had made a revision so the one board being reused from my TV had a cable that wouldnt reach the different location on the new panel. So they couldnt fix my tv that day. They came back 1 week later with the supposed cable. But it was the incorrect cable that Samsung sent. So the service company hauled my 50" TV face down back to their shop in the back of a Pontiac Vibe. Yes it fit!

About a week later they returned the TV. It was a kinda overcast day and I couldnt see the scratches that had been made at the top of the trim from being carted around in a Pontiac Vibe. Oh well so its scratched right well at least it works is what I thought. The TV worked good for about 2 weeks when it started developing the same problem it had originally which was Green snow followed by ghost images and red and blue snow. So once more I called GE to get it fixed. They sent a tech out and he said he didnt normally work on plasmas, but he would take the info back to the plasma tech.

So a week later I called them and they said oh yeah we ordered 2 boards for your TV and we should be out in a week to repair it. So the tech came out to do the repair and he saw what the TV was doing. He said I am sorry but the boards they sent you wont fix the problem it has. He said the problem is clearly in the panel again.So they ordered again a new panel. I paid $2400 for this tv 2 yrs ago. you can get it new now for like $899.I was sure they would just replace the TV and be done with it because the panel was like $1000. But sure enough after numerous calls to GE demanding they replace it only ended up in my blood pressure raising.

Every time I called I got a different idiot on the phone who kept trying to tell me they couldnt find my info or they would get it screwed up and pull up the wrong TV . So it ended with GE repairing my TV it now works ok but for how long? I only have about 9 mos left on ext warranty. I will NEVER buy from HH Gregg again and I would never buy an extended warranty. Clark H recommends using a credit card who doubles the mfg warranty to purchase electronics. In my case i would have gotten a 2yr warranty at no additional cost. If you figure the cost of the ext warranty, the hassle , time lost leaving work to meet the repairman and mental anguish I really lost on this deal. And I could replace this TV for like $899 now. So don't do it people! Don't get sucked in to the lies the sales rep told me about how the ext warranty works. The rep told me that usually they dont even fix the Tv they just replace it. Or if after 3 attempts they will just replace it no matter what. All lies once you call them on it. In my opinion HH stinks and so does GE.

I have had my washer for a one year and four months and I have had to have it seviced twice already, it is now broke for the third time and the warranty is up. I feel that as a loyal customer who has purchased many products should in some way be helped, but instead I was basically told that since the one year warranty was up that there was nothing they could do for me. I feel that in one year it is crazy to have to replace parts on a brand new washer twice and then the washer breaks again and it becomes my problem. I am very irritated and I feel that I should have been reimbursed. I feel like that we have had nothing but issues with this washer,and I feel it is very unprofessional that the problem wasn't just taken care of.

The part on the washer that is broke is the spinning cycle. Something has broke loose and so there for it beats and bangs around when trying to spin.

A Whirlpool Ref. was advertised from $999.97 to $737.00. I was at the store early in the morning since it was a 2 day sale. Prchased the refrigerator and a delivery date was given and chrged for. I was supposed to be called to get a delivery time. The delivery was set for a second date agreed upon by me. I was called Monday evening and told to expect a call between 6:30 and 7:30 A>M> on Tuesday feb. 3rd for a specific time. I was never called and the delivery was never made. I waited until the store opened at 10:00 a.m. and inquired about my delivery. I was transferred to their delivery dept. who told me that they did not have the refrigerator in stock. When I asked when they wwpould have it, the lady said they did not know.

Went to the store thatt same day and spoke to store Mgr. Tom, he made a call and told me that unfortunately they did not have the refrigerato in stock and he offered me a Frigidare ref. that looked like the one I chose. He also offered me to pick another ref. and we would discuss the price after I asked Him if it was going to cost me the same as my Whirpool chosen. Finally after telling him how disgusted I was and upset. I cancelled the purchase. Let me tell that they did not have this item advertised from the beginning. This is a trick to lure people back into the store and offer them another item at a higher price. This is false advertisemnet and it should be stopped. This company is known for doing that.

It as very inconvinient for me. I am 71 years old, got up at 6:00 a.m. and anxiously waited for the delivery. The night before I had emptied my old ref. I was so upset my sugar went up since I am a diabetic. I had to drive back to the store under snowy condition as instructed by Tom before 2:00 p.m. that day to choose another refrigerator. He was very rude and discorteous when I chose not to get another. Consumers should be protected from people like these, especially the senior citizens. Thank you in advance.

Purchase a LG plasma tv from HH Gregg Oct. 2008. TV has been sent out for repair 3 different times for the same reason. After the 2nd repair, contacted the HH Gregg general manager about getting a new tv. Needless to say he promised me the world, and was waiting for a Return Authorization from LG. Here it is February and I still do not have a working tv or a replacement. He assured me the company has a contact with LG. Well the only service I received was lip service and being ignored by the general manager when I would go to the store. One of the last times he spoke with me I was told that LG was dragging their feet on the RA and if he took the brand new tv back without the RA, the store would be stuck with the tv. But he would keep working on it.

I have a brand new tv that has been sent for repairs 3 different times. The TV does not work. LG is constantly delaying replacement. Eventhough they are aware of the Lemon Law in SC. HH Gregg is constantly delaying assistance. However, coincidentally I will have to go back to HH Gregg to return the tv for a credit when LG finds all the missing paperwork, that has been sent 4 different times, and then they have 21 days to issue the return authorization. Much frustration. I could not recommend HH Gregg or LG. Horrible customer service

I purchased a Washer and Dryer from HH Gregg and when they delivered it, sad to say, I felt proud of my GED. First the failed to install the hot water hose properly, which caused damage to my home. Its a new home still under warranty. HH Gregg has attempted to denie it was there faulty installation, attempted to say it was already there. But truth of the fact is that they are unwilling to take responsibility for there actions. I have tired to work with this company and they don't seemed to understand, I will have my walled repaired

Well aside from minor wall damage, I now feel the need to buy add space in the very newspapers the advertise in locally, post there BBB rating with the 555 complaints in the last 2 years that are currently unresolved and daily tidbits from this site and others of people experience.

In August 2005 we purchased all our appliances from hhgregg for our new house. In Dec 2005 our Whirlpool oven shut down during baking at 450 degrees. We called hhgregg for service and and unskilled service man was sent out. After the stove shut down at a high temp. the night light developed condensation and developed a dark film where the light goes across the stove.

The service man decided that nothing was wrong with the stove and it was a cleaning issue. He determined that something in our microwave spilled out through the door ran underneath the microwave down the wall and into the back of the stove and got into the light, also could not explain why the stove shut down at a high temp. I called both companies since the service man wrote his report cleaning issue, my appliances as of today still look new they would not give me the service I paid for. The stove has now shut down twice since then.

I have called hhgregg and whirlpool and have been dragged in circles. I will never buy from hhgregg or whirlpool. I had also purchased extended warranties which was a waste of money neither store stands behind their product.

We purchased these products and know after three years we are having to start replacing them. Our Kitchenaid dishwasher has broken down twice and instead of dealing with hhgregg and inadequate service personnel we are going elsewhere and purchase a new dishwasher which is a little over three years old.

bought wash machine from hh gregg on 7/26/08 and have since had 5 service calls on the machine for water leakage over the side of the tub. the first service call guy said there was nothing wrong with it, the second one said it was unlevel, the third replace the transmission and the fourth replace the timing sequence control and the fifth said ther was nothing wrong either.

the machine leaks water over the side of the tub onto the floor. this is not normal for a wash machine. my parents have the same machine and do not have this problem. i'm a single mother with one child at home and he is here only half the time. there is a very low amount of laundry that is done in this machine. estate wash machine model number etw4400vq serial number - cw2520581. no one wants to take responsibility for this lemon of a washing machine. i would like to have it replaced.

I will NEVER purchase another JVC product and will not shop at HH GREGG again. People selling the products need to stand behind their products and try to work with you to resolve issues and JVC needs to go into business doing something else other than electronics! Most people can't purchase a tv every 1 1/2 years - I know I can't. I would not recommend anything with JVC name on it - It's junk.

I purchased a small refrigerator that was on sale from the HHGregg store in Piqua, OH. It's been one big hassle. I am 65 years old, and it's a 50+ mile round trip.

The hassle began when I called to see if it was in stock, they said it wasnt, and I'd have to come in and pay for it, before they'd order it. They wouldn't take my credit card over the phone. So I drove over and paid cash.

When it came in, I called and asked if they'd deliver it. They told me I had to come in first and pay for the delivery, (they would not trust me to pay the delivery man). So I called a friend, and we went to pick it up instead.

When I got it home, it was defective, it wouldn't cool. I called the store, they told me to call the service center, who told me I'd have to call the manufacturer. I called them, they said they'd send someone out to fix it.

After no one came to fix it in the next five days, I called the store back. I talked to the manager this time. He said he'd order me a new one, but I had to bring this one back, before he'd order it. That would be two more trips over and back. But I said OK.

This morning we decided to just get our money back, we had enough hassle already. When I got to the store, I told the manager I just wanted a refund. He got a little *****, and said thats not what we agreed on last night. I told him I changed my mind, wed been hassled enough.

He said hed give me a refund, but he had the right to charge me a 20% restocking fee. (That was about $54.00.) I asked him how he could charge a restocking fee when he sold me defective merchandise. He said I should have read the back of the invoice. I said Id pay the restocking fee, just write it up. When I asked for the cash back, he said theyd send a check in the next 7 to 10 days, he said they also had the right do this as it was also stated on the back of the invoice.

Before I walked out of the store, I told him he was going to get a little publicity. Id write the Attorney General, Better Business Bureau, and post this on several web sites. He said he didnt care.

I was forced to make 3 trips to the store, spend 6 hours of my time, and in the process, lost an additonal $54.00

We purchased an LG washer and dryer from HH Gregg, about a year ago. We complained to them about the smell of the washer and how it makes my floor shake so bad I am afraid my ceramic tile is going to break into pieces. We had three repair men to come out and didn't accomplish one thing. Every time I wash I put it on the lowest spin cycle and it still shakes voilently. The salesman at HH Gregg tried to be helpful,but the manager would not help us in any way.

We tried to exchange it for another machine but he wasn't willing to do that. My husband went by the store at lest six times without any results. My dryer has to be restarted almost every time to completely dry the clothes.

I am so disappointed in these machines I could cry. I have been married almost 55 years and never have I had such a terrible washer and dryer. Doing the laundry was one of my favorite jobs of being a house wife. Now after paying close to $2,000.00 for the machines I expect we will be having to repair the floor. My husband tells me we will just throw them away and get a Maytag or Kenmore.

Anytime I hear someone say they need a new washer and dryer I tell them not an LG.

We would have been pleased if HH Gregg would have given us a cheaper model. I really wish they could be put out of business.

On May 7, 2008, I purchased from hhgregg a dishwasher, microwave, stove/oven and refrigerator as part of a total kitchen renovation. I chose hhgregg because it was a new store in the area and I wanted to do my part to support a new store and not necessarily shop only at the Lowes, Home Depot, or Sears. When entering the store I found Ron my sales rep to be very nice. New to this profession and not knowledgeable but would do his best to help me! While choosing a refrigerator his manager came to help Ron with the computer. I had the choice of 2 styles of the type I was looking at NEITHER was displayed on the floor. I understood it was a new store and the style I was considering was also new so using the computer and Rons manager I tried to make a decision. I did not come into the store with special measurements to be met with the size of the refrigerator I was concerned about the square footage but the manager reassured me he just bought a 20 cubic foot and it was plenty of room!

Ron called me saying my dishwasher was in and did I want it to be delivered? I said sure as long as there was not a separate charge for the single piece delivery. Ron asked a manager (he was always good to ask as he was new and didnt want to make a mistake) and the manager said no problem, so we set up delivery. A few hours later Ron called back and said the general manager of the store said there would be a separate delivery charge. So I said just wait. Later that day Ron called again and said all the items were in and I could schedule delivery. I always thought when a manager told a salesman something that the general manager would stand behind the manager but let him know how it should be handled next time. On June 24, 2008 Ron called to see how I liked my new appliances. At that time I told him they could not bring in my appliances due to the new tile being installed could not handle the weight yet, but I had looked over them. They are beautiful but the refrigerator door is EXTREMLY difficult to open! The whole appliance moves forward and shakes terribly every time I open it. Ron said wait until it is installed but dont worry we will make it right!

It is important to note here that this model was not a special order. Because there was no exact model on the display floor, I chose to order it based on the specifications provided by the sales representative. I made no request for special specifications. On July 1, 2008 the refrigerator was installed. After trying it for a day I went back to the store where I bought all the appliances and informed the manager (Ryan Mullarkey) that the refrigerator was so hard to open that it was not going to work for me. Also it was not at all the size the manager that helped with the sale said it would be. The freezer can not even hold a pizza! When you hold the left door and P U L L open the right door it makes every thing in the frig shake, then when you close the frig the whole thing really shakes!

After speaking with Ryan he said he could not help me, I spoke to Jeff the General Manager of the store. Well, when I left the store I was crying! I was willing to exchange or do whatever it took to make this happen but NO ONE would help me. On July 3, 2008 I called the corporate offices of hhgreg. The one saving grace in this whole mess is speaking with Jessica Wititker. After telling her my experience and letting her know I would even be willing to pay a restock fee she said she could not see a problem but would contact Don Kurtz the Regional manager and call me back. Later that day she called back and said Mr. Kurtz would not let me return the frig.

Since that day I have tried many times to contact Mr. Kurtz , Ryan sent him an e-mail and left a voice mail message to please call me back, but I have never heard from him. I have dealt with a number of companies, large and small, over several years with regard to appliance purchases and have never been treated as unfairly as I have been treated by this company. It is difficult for me to believe that requesting a simple exchange of refrigerator models has been met with such adamant resistance. ALSO FLORIDA LAW STATES YOU CAN RETURN ANY LARGE PURCHASE EVEN A CAR WITHIN 3 DAYS! I tried to do just that!

HHGREG has not replied to my request to exchange the refigerator.

My husband and I bought a television on 01/18/08 from HH Gregg (Avon, IN). We bought the television being disclosed that with the application of a credit card, we could get the television no interest for 12 months. We put part of the payment on the credit card (what we were approved for) and then paid for the additional amount in cash. When we received our first bill, and we had received interest fees and over the limit fees.

I had called and spoke with Megan. She said that she had spoke with her general manager, Pete, and was assured that things would be fixed. Per Megan, an incorrect promotion code was used. I told her that I was not going to make a payment on the television until a corrected bill was received as we did not want to pay the interest and over the limit fees. She said that the fees would be credited back once we received our corrected billing (three to four cycles).

In the mean time, we have received calls from GE Card Services wanting payment. They have told us that nothing has been noted in their system showing that an incorrect promotion code was used, or that anything is being corrected. In the meantime, we received our second bill. Once again, we called the store and then spoke with a Heather. She forwarded me to Brandy (manager). Brandy informed me that she handles any issues with billing and she had not received information concerning any issue that we were having.

I explained everything to her, and she said that she would forward, by e-mail, our information and what needed to done with it to correct our billing to GE Financial. We were then told that it would only take two billing cycles for everything to be corrected. She stated that she would call me back once she has forwarded my information to GE Financial to discuss any other questions that I had. She did not return my call that day. I called her the next day. She was out, and I was told that she would be out for one week, as she was on vacation. At this point, I had asked to speak with a manager, because we didn't feel like anything was being resolved. I received a call from Pete. Pete told me that he would have someone from GE Financial call me to get things straightened out. We waited one week and did not receive a call. So, my husband contacted Brandy and requested for something in writing showing that something was being done about our issue. She informed us that she would mail us a copy of the e-mail that she has forwarded to GE Financial.

We waited one week, and we had not received anything. So, today (04/14), I called to speak with Brandy, she was out. I spoke with Clint again. He forwarded me a copy of the e-mail, via e-mail. The date on the e-mail is 04/06 (the day she spoke with my husband). I was told that this 'may' not be the first e-mail submitted, but this was the only one that they were able to retrieve. I called back to speak with Pete. I informed him that this has been an on-going issue and we have not received any follow-up pertainging to this issue, and we would just like to return the television, and we would just pay the interest up to date. We just want to have nothing to do with HH Gregg. He forwarded me to Pete, who is the General Manager. I talked with Pete and explained the situation to him. He was very quick to get me off the phone. He didn't want to have anything to do with our issue. He said that we could not return the television as they only have a ten day return policy. I understand that there is a ten day return policy if there is a defective issue, but our first bill obviously wasn't received within the first ten days. We've been going back and forth with HH Gregg for three months and have been assured that things are being taken care of, but they are not. Once I disclosed to Pete that I was going to make a complaint, he then was willing to work with me and 'attempt' to get the issue resolved. He assured me that on Thursday, I would receive a call from Brandy. I just either want to get our billing issue fixed, or I just want for them to take the television back.

We have not received any help with our billing through HH Gregg. We have been told several times that our billing issue would be resolved.

We have yet to make a payment because we would like to have a corrected bill as we don't want to have to fight with them to credit the interest, if our issue does get corrected. We are now facing GE Card Services sending us to collections in the near future, so we are going to pay all of the back dated payments with interest, knowing that there is going to be another issue a couple of months down the road when they say that this 'will' be fixed.

(part # 930B92400 2). The assessment was made by Electra-Sound, Inc (1-800-252-4200), HH Gregg's authorized repair vendor.I was told the part would be available from Mitsubishi on 11-2-07 and installed within 24 hours.

I received a call on or about 11-2 indicating the part would not be in until 11-15. Since then I have called Electra-Sound every three days to inquire on the status.To date, I can receive no commitment on when the part will be made available.

Electra-Sound claims that Mitsubishi will not give them a new due date.I have no problem with the fact that the TV needs repair and I am more than willing to pay the cost of the repair. The problem is simply getting Mitsubishi and Electra-Sound to follow through and finish this repair.I would like a firm commitment on when the repair will be completed.

I paid over $4ooo for an item collecting dust. I have been deprived of beneficial use of this product for its intended purpose for over two months.

I bought a top of the line Bose Home Theater system a little over a year ago from HH Gregg. From the outset I had problems with the delivery and installation. Very poor customer service!

Now a few weeks ago I take my product to the store for repair and have to wait over an hour just to get someone to take the unit and check it it for repair. I left the store one and one half hours later after having store employees fail to respond to numerous calls for assistance at the service desk.

After 6 weeks I received a call from GE who provided the extended warranty to inquire about the quality of the service I received. I told them that I had not heard back from hh gregg. They told me that the unit was repaired a week before and returned to the store. When I checked with the store, I learned the unit was ready to be picked up. Note that no one from the store ever called.

I picked up the unit and was told that a wire had worked loose and was repaired. I got the unit home to discover that nothing had been done and that the unit was still broken. Ergo I am still without a home theater system 2 months later.

I purchased a fridgidaire dishwasher from hhgregg on April 6,2007. Everything was fine for 10-12 days before it started acting up. After nursing it along for a few days while questioning our operational skills it finally took a dump. Therefore we have a brand new $600.00 diswasher that does'nt work. After hours on the phone with both hhgregg and fridgidaire we finally got a service guy to show up today May 9,2007. After about 30 munites he pronounced the control board to be defective, something that the Indian girl service rep had identified from day one by identifying the codes being flashed.

The service guy then stated it would be two or three weeks before he could get the part and then would schedule a repair visit. We asked both hhgregg and fridgidaire for a replacement but were rebuffed. My recommendation is to boycott both hhgregg and fridgidaire.

Loss of service. A new appliance should work for more than a week. It would be my choice to return the appliance to hhgregg for a refund, since it has been deemed defective from the factory, but their return/refund policy is absurd. Fridgidaire is worse. Either provide a satifactory product or return my money.

Well I called for in home service on 3/30/07 they said it would be a few days they would call back by 4/3/07 . Well I waited until 4/10/07 I called back they told me I had to contact a Company called Electra Sound for a service call well I called them they was closed . Well they showed up today with out me making appointment which didn't have time to look at . Which from the begining I told them it had to be on a Saturday which HH Gregg said that was no problem . Now I find out HHGregg doesn't have a service any more from what they told me . So now what I'm I to do they need to find some in my area to fix this Big Screen Which I have a 5Year warranty which I bought in 05 with the TV I just want it fixed and them to stand behind there product !!

I need to know what they are planning to do seems like when I call I get the run around it won't go on very much longer . I guess if I don't get a reply I'll go to legal way . Terry Powelson

Getting beat around the bush and making call's with no reply's or answer's to my call's .And trying to get home at a reasonable to try to get ahold of someone to get answer's .

We received delivery of items on Jan. 8, 2007. We attempted to install the range, but front portion was a bit too wide. The manufacturers installation booklet stated that we would have to order narrow side panels at our cost to get the range to fit.

We ordered them and received the items a few weeks later. They were exactly like the ones we had removed from the range. We notified the store, and we didn't receive replacements until Feb. 17, 2007. These panels are slightly different from the originals but still will not fit. Consequently we have had a range halfway installed since Jan. 8th. I called the store manager, Josh Wilbanks a few minutes ago, and he stated he had gone to the top at Frigidaire and there was nothing else he could do.

We're getting concerned that we may
have similar problems should we need replacement parts on our other Frigidaire appliiances. At this point we are fed up with Frigidaire and with customer service at HH Gregg.

We are considering returning all the Frigidaire appliances to HH Gregg for a full refund.

Purchased a Whirlpool side by side refrigerator with a $40 rebate in July. Have the sales papers and delivery invoice. Sent is all correct receipts to get the rebate and never received it. Called to see why and they said they have no record of us buying an appliance which is not true. So can't get a rebate. They said they can't help me. I've heard they do this a lot. Thanks

On 11/13/04 we purchased an LG washer and dryer and a 5 year warranty from the Douglasville GA, HH Gregg store. On 08/30/2006 we contacted customer service as the washer stoped spinning, we were told that a representative from the repair company would contact us with in 24 hours. 48 hours later we contacted customer service again as we had not heard from the repair company, on a 3 way call the repair company tech told the customer service rep that they contacted us and scheduled an appoitment and that we called to cancel this appointment, my husband explained this was absolutly not true and the repair tech then stated he was on a call and would personaly contact us that same night to schedule an appoitment, this happended to be the Friday before Labor day.

Saturday morning we still had not received a call back so I again contacted HH Gregg customer service and was simply told they did not know why I had not received a call back and the only thing they could do is give me the number for the repair company I then called the repair company and of course got a voice mail, I left a message however to this day have still not received a call back. We then contacted HH Gregg customer service again and asked if they had another repair company that we could use and again was told yes that someone would call us with 24 hours. The next day, after not receiving a call back we contacted the store manager, Josh, explained all of the events leading up to this and was told that he would call us back the next day. Suprise suprise, no call back from him either, we called the store back and was told that, Josh, was not there and that the store manager on duty was to busy to speak with us, we then requested that a regional manager contact us and we were simply laughed at.

I am appalled at the complete lack of service we are receiving and there seems to be nothing we can do other than let any and everyone know DO NOT PURCHASE anything especially not a warranty from HH GREGG!

We are a family of 5, which makes for lots of dirty laundry, we purchased this 1700.00 washer dryer pair and extended warranty for this reason, and in just 2 weeks I have made 4 trips to the laundy mat with atleast 4 loads each trip which totals aproximatey $80.00 to date, however the problem remains unresolved so this just means more trips and more money.

I purchased a GE gas stove from HH Gregg about 3 months ago. It has to be the worst stove I have ever purchased. For one it only came with one oven rack.Next whenever I am using the oven the whole entire stove is hot as hell to the touch. I paid well over $400 for this stove and expected it to be a little better then this. It just seems to be put together shity and was made very cheap.

I have never known a whole entire stove to be hot to the touch on the outside of the stove when the oven is on. I have small children at my house and this to me seems to be a danger. I will never purchase another GE product. I really like the fact that the stove has a middle griddle burner, that is what I liked about the stove, I was gooing to take it back to HH Gregg, but I thought it was to late now(being it has been a few mmonths).Thanks

H.H. Gregg will not honor our service contract. They are saying that we have a problem called burn-in. This is caused by leaving the TV and DVD player on for 48 hours. This is considered abuse so is not covered. I think its just another reason for them to not honor their contract.