hhgregg

Arlene of Suwanee, GA November 21, 2009

I purchased, for my son's new home, a 877.00 Whirlpool Cabrio washer with an extended warranty in March 2007. It tore up on October 25, 2009 so he called hhgregg. A service man from Sunbelt, the extended warranty contractor, came out on the 27th and said, "He would order a part and would call when it came in." After not hearing anything for a few days, on Friday, Oct.30th, he called Sunbelt to and they said, "The part wasn't in." Mon., Nov 2nd he called unable to reach anyone from Sunbelt.

I then began calling on Nov 3rd to be told the part would be ordered. Nov. 4th, he called hhgregg to be told they were glad the problem was resolved? Nov 7th, I went to hhgregg's store, spoke to a manager, who said, "He would email the corporate office and it would be taken care of." Corporate office called my daughter-in-law to say they were contacting Sunbelt. After another week passes corporate office calls GE to get permission to use another service company to be told no, wait on Sunbelt.

It is now, Nov 21, just spoke to corporate office last night and was told they might let them use another service company on Monday, but it would be starting all over again. My son has already done without a washer for 25 days and still no help. In America, a washer is considered a necessity, not a luxary. Charles T., a manager from hhgregg's store, said, "Legally, the service could take up to 90 days."

Is there anything that can be done to get my son's washer repaired? My son and daughter-in-law have been washing at my house or I have been doing their laundry for 25 days. My daughter-in-law's father is in very bad shape from cancer and they do not need this aggreviation and trouble dealing with a repair service.

STACEY of HUNTSVILLE, AL November 4, 2009

I purchased a Sony digital camera along with the 3 yr accidental warranty for an additional fee. I recently dropped my camera and it was picked up by a dog and chewed on. I am very unhappy and disappointed in the customer service received, along with the inexperience and lack of knowledge by the employee`s. I purchased this warranty in the event ANYTHING happens and I do not expect to be treated as if due to the circumstances of damage that my warranty is not valid.

I take this into the store to use my expensive extended accidental warranty purchased to be told by the lady at the camera center (April) that no warranty purchased and/or offered would cover this type of damage. I asked for a manager (Chip) he comes to assist... and after explaining my situation over, explaining the damage, and arguing with him over the warranty purchased he finally goes to look it up... he says it must go through the repair center to see if it can be repaired and if not they will authorize a credit in the amount paid for my camera to obtain a new camera of my choice. He said this would take up to 2-3 weeks.

Being so upset and completely frustrated with the lack of knowledge and "customer service" in the store, I emailed the support team from their website the following emails below... this gets you no where, nor does calling into their toll free line as you will hold forever and speak to the same lady each time who claims she reports directly to the VP and he does not/will not speak to anyone and if she does not like your tone, she will hang up on you!! I called several times and held a few times almost 20 minutes if not longer to get her each time and finally she claimed to want to help me as she seen I was going to keep calling until I received either an answer or someone new to speak to... she claimed she would look into this and call me back ASAP, as of today (6 weeks later) I have yet to hear from her or anyone else regarding status.

As of today, I have not received a response from this last email, and it has been 6 weeks. I called the local store yesterday (Spoke to April) to be told it has been repaired and closed in the system and will be returned to the store "soon"... No ETA, NO tracking, and NO number for me or her to call to obtain this information. She claimed someone will call me once it is received back into the store, and she hung up... literally hung up without asking if there is anything else I can help you with, I'm sorry for your frustrations, have a good day, good bye... NOTHING. WHY ARE THESE FOLKS STILL OPEN??

Phillip of Cleveland , TN October 23, 2009

I purchased a mini netbook from them and 5 weeks later the screen kept going in and out. A few days later some of the keys would not work. WHEN I WALKED IN THE STORE, I TOOK ABOUT 3 STEPS THROUGH THE DOOR AND THE STORE MANAGER STOPPED ME. I HAD THE MINI IN THE ORIGINAL BOX AND HE NOTICED ME CARRYING IT IN. He said "What seems to be the problem? Not, can I help you.

I quickly explained my problem and he interupted me before I could finish and said" Did you buy the extended warranty? I said no. He said "I CAN'T HELP YOU. I responded,"That is not what your salesman said when I was looking for a product?" VERY UNPROFFESIONAL! I suspect they will be out of business in about 3 to 4 years if people keep posting messages. I wonder what the employees will think of their "ethics" in their business life then. Rest assured, their personal ethics are not where they need to be either but I assume they will get a wake up call on that also. IF YOU WORK FOR THEM GUYS, YOU REPRESENT YOURSELF!! What does that say about you?

Ragan of Hillsboro, TN October 21, 2009

Bought a 42" LG TV on 4/25/09 from H H Gregg; TV stopped working appprox 5 months later; called LG for repair; tech came out 2 wks later; looked over tv and stated he would order the part; that was 2 wks ago; been without tv for approx 5 wks; H H Gregg states that they can't help me; tv costs 775; want the tv fixed or replaced immediately;

Bob of GROVE CITY, OH October 17, 2009

Purchased microwave 2004 w/10 yr extended warranty. Called 10/2009 for service on defective LCD panel (4th repair on same component in 5 yrs). When service person arrived at house said unit out of warranty, will have to contact warranty to correct (service person also did additional damage to unit while inspecting it). Warranty company would not budge, insisted it was only a 5 year warranty, then offered to sell us an extra warranty!! (I have original bill of sale stating 10 years, and all repair related receipts), told me to contact HH Gregg.

At Hilliard store sales mgr John offered no help, told me to call corporate office. At corporate office kept getting transferred around, on hold over 1 hour. Checked BBB website, HH Gregg has an F rating, most complaints related to warranties. I was forced to file a complaint with my state's attorney general consumer complaint division, awaiting the outcome. I wouldn't buy so much as a watch battery from them, unless you want to spend more money they don't want to talk to you.

Amy of Winchester, IN October 5, 2009

I have a washing machine in need of service. This machine is under warantee through HH Gregg. I contacted them 3 weeks ago for a service call. Johnson Appliances is the conctractor that came to my home for the repair service. I was informed that a part needed to be ordered. After multiple phone calls to the contractor and HH Gregg 2 weeks later I found out that the part was never ordered. The part was finally ordered last week and should have been delivered Fri. When there was no contact from Johnsons Appliance I called them, they said they would look to see if the part had arrived. Have not received a call back yet. When I call HH Gregg, they offer to call the contractor...which hasn't helped yet. Today, I called HH Gregg and held on the phone for 1 1/2 hours only to be told that they would call the contractor again and find out what the status was. They've done this about 5 times already. I requested that another contractor be contacted because at this point I don't want Johnsons Appliances in my home. They are obviously incompetent and I do not want them working on my washer. The HH Gregg representative refused to do anything but make another phone call to Johnson Appliances. At this point...no one is helping me and I have an unusable washing machine. This is the beginning of week 4. I've made numerous phone calls to both HH Gregg and Johnson Appliances and I've gotten nowhere. I need help!

Luis of cary, NC September 8, 2009

Purchased a washer/dryer one year ago. Company is not honoring five year warranty purchased claiming that warranties are voided if appliance is purchased for business application. Appliance was bought for business application and it states so in the receipt. In other words, we were sold a warranty that they had no intention of honoring. I call that very dishonest. I will make sure this is plastered all over the internet.

Omar of Cairo, Egypt September 1, 2009

I bought a sony PS3 80 GB for my home in egypt, where the electricity current is 220V, i asked the sales associate whether it can work on a 220v current, he said that he was unsure, so he asked his manager, the manager came to me and said that the PS3 has a built in transformer that will take 220v and turn it into 110v, i bought the bundle including a HDMI cable, a game, a blu ray remote control for 500 not including taxes,

i arrived in egypt and plugged everything in as instructed to by the sony instructions included, then i turned on the playstation 3 and nothing at all happened except that the indicator lights turned on, and a bluray cd was accepted.

i took the PS3 to have its components checked after i discovered that it operates on only 110v current and that it doesnt have an electrical transformer installed after all, all the components turned out to be fried, including the 80Gb HDD, the processors, the video card,the bluray disk drive everything was fried. 500 not including taxes

Liz of Cincinnati, OH July 20, 2009

Bought a gas range in 2004, that came with 12 month warranty, purchased an additional 5 year extended warranty and now they are saying I am not under warranty.

Henry of Raleigh, NC June 17, 2009

May 31, 2009 I purchased a 32" LCD Toshiba flat screen television and three year in home service plan. Eight months after having the television I began to have problems with it and I called the store for information. I was told to unplug and replug the television and this may resolve the problem and it did. A few months later I had problems with the television again and I contacted their service providers seeing as how my year warranty was up with the store I purchased the TV from.

I was then told by the service providers I was not in their system and so about five business days later that was resolved and I was added to their system. I was then informed by the service providers that they would not do in home service on my TV because of the size of my TV. I then told them that the sales person Edward who sold me the TV and in home service plan assured me that I was covered for the in home service plan which is why I purchased it to avoid extra problems.

I was then told by the Hhgregg store I purchased the TV from and the service providers that they were " not goin to budge " and I would not have in home service done. They also apologized that I had been given the " incorrect information from their sales person " but they would not be honoring the contract and agreement I have. I'd like to know what can be done about this problem that has turned into a nightmare dealing with this store and their service providers.

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