Gucci

Years ago, I bought a watch in the NYC Gucci store while I was on a trip to deliver my 8 year old son to camp. I wore the watch for years and replaced the strap with either a Gucci strap or one readily available where I live. When my son was about 20 years old my Gucci watch began to have some repair problems that the local watchmaker couldn't deal with and I sent it back to the Gucci facility for repair.

I waited and waited for some response from the Gucci repair people and finally began calling them. I was told that they didn't work on fakes. I then asked if they sold fakes at the NYC store. The woman was fairly rude so I began to call the repair shop and generally make a nuisance of myself. I was always faced with the same rudeness. After a few weeks, I finally got a response that an elderly repairman recognized the watch as one of theirs. The watch was repaired and returned to me finally, along with a fairly hefty bill.

Before the experience with the watch, I had purchased quite a few pairs of shoes and purses from Gucci. After the watch experience, I no longer purchased anything from Gucci and replaced my watch with a serviceable Cartier watch.

Fast forward twenty years. I happened to be in Scottsdale and stopped by the Gucci store. This was the first time that I had even walked into a Gucci store, mind you, in all that time. I saw a purse that I liked and asked if it came in other colors. The salesman at the Gucci shop returned after inquiring in the back room of the store to tell me that Gucci only made that purse in that color. I said that I would think about it and left the store.

Shopping further, I had an errand to run at Neiman Marcus. While there, I happened to look at the purses and found the identical Gucci bag in a different color that I liked. I did buy the bag and the sales woman was extremely helpful. On thinking back on my purchase, I have decided in future not to buy any further Gucci products. While the experience at Neiman's was pleasant, the salesman at Gucci lied to me. There are quite a few other purses and watches and etc in this world to purchase. Hermes comes to mind as being a very civilized and reputable place to shop, unlike my experiences with Gucci.

My parents purchased a wallet from Gucci outlet as a gift for me on my birthday. It was given to me on November 6, 2011. Today is January 19, 2012, two months later, and the wallet is cracking all over. The color on the sides and the center totally rubbed off. It is very upsetting. I took the wallet back to the outlet to see if they could help me, since it is a designer name and it is a $220.00 wallet.

It really should not be cracking or losing color for this amount. When I got there, I was led to an assistant manager named Heidi. She kept telling me that it is a normal process, that all leather wears out like that, after only two months. She could do nothing to help me, no exchange, no store credit, nothing. She was very rude.

I proceeded to ask for a manager to see if someone could help me. This is a costly item. She did call her general manager, Vasilia **, who walked in and did not let me say two words, very rudely mocking every word that I said. She kept saying "This is an outlet. There are no refunds or exchanges even on items that are damaged." I did try to show her that the damage was the quality of how the wallet was made. Nothing should fall apart in two months, especially a $220.00 item with a designer name like Gucci. It's very unprofessional of them to make fun of how my mother spoke, who was with me at this time. Vasilia made a racist slur, mocking Russians and how they speak since my mother does have an accent. This is very disturbing! She made us aware how prejudice she is.

I called them today and demanded for a tracking number on my purse but they said the shipping department hasn't got back to them.

I asked to speak with a manager and was told they were currently on the phone. I called the mall but they can only do so much since they are dealing with the same center as I am. I just get the run around from the service center and I wonder how much longer they expect me to wait. Just telling me my purse is lost and giving me a new one would be nice at this point. Better yet, I rather get a refund and go to Louis Vuitton. Don't buy from Gucci if you're from New Jersey. Secaucus repair center is the worst. They tell me this doesn't happen often, yea ok! which is more of a reason I'm freaking out now.

My boyfriend purchased a Gucci bag and wallet for me for Christmas spending over 800 dollars. The bag and matching wallet are both very stiff and I can't get my fingers in the wallet. I went to return it or exchange it for something that I can use. The man at the counter was rude and he said that all sales are final. I told him that no one told my boyfriend about that or I'm sure he would have never purchased it. The employee did not even want to discuss this. He just turned and walked away like I was a piece of garbage.

I went home, spoke with my boyfriend, and asked him if anyone explain to him that all sales were final and he said no. I asked him if there were any signs stating this and he said no but as of now, they put a sign up on the counter that was not there prior to Christmas. This store is horrible, the people are rude, and they shouldn't even be dealing with the public because they give the company a bad name. Now, I'm stuck with this horrible pocket book and wallet that I can't even stick my fingers in because it is so still and hard and no one will help me. I will never ever shop or recommend Gucci in Secaucus, NJ to anyone!

I purchased a Gucci watch from a jewellery store in the Oshawa Shopping Center for over $700.00. In less than 2 weeks of wearing it, the band was all scratched like it was 10 years old. I do not work in a factory etc. and there was no need for these scratches in a short time. My receipt said exchange or store credit. So, I took the watch back. The owner said, "You must work on a computer. We will buff it but that's it!" I requested a replacement or credit and she rudely said, "No! What am I going to do with a used, scratched Gucci?" These are the kind of stores Gucci likes selling their products. I never would have had this reaction from a Prada or LV store.

I have purchased several Gucci handbags from Italy and USA. This is the first time in my life that I have facing unacceptable experience in the high end upper class retail handbag in a 5-star hotel. This is the Thanksgiving vacation on Sunday November 27, 2011. I stay the Bellagio hotel Las Vegas and make some shopping for my self, friends, and family. After I make some purchase at Louis Vuitton Bellagio, Las Vegas and I went into Gucci because Gucci handbag is one of another brand that I love to purchase for my daily used.

My dad is using his credit card to pay for this Gucci handbag for my mom. After he signed the receipt, Iris handed the receipt over and said this item: this is final sale, no return, no exchange on this item. Period.

It was ok at the time because my mom like the handbag and it was a Christmas give for her. But if Gucci is going to do a sale item on a Gucci purse and Gucci will not accept the return or exchange, your employees should have state that at the beginning or before customers make their final decision at the purchasing counter. If Gucci is going to continue to do the business like this, Gucci will lose customer's relationship of trust.

After I walked out from Gucci Store for less than 5 minutes, I asked my dad for the receipt and took a look at the price showing on the receipt it doesn't match from the price that Iris told me. So I went back right away to talk to her. While I was waiting, there's one Asian lady trying to help me. She tried to call Iris to come to the front. I am waiting at the chair about 10 minutes because she was in the back room. There one gentlemen, his name is Steve **; he asked me what can he help me. I explained the situation to him and he said that Gucci never has a price ending in 7 ($677) always ending in 9 ($739). I told him I don't know what is your ending price in Gucci and I don't work for Gucci, but I please get Iris for me.

Iris arrived after I waited for 10 minutes. She said the price is not $677. I asked her to get the price tag that is attach to the handbag the one that she took it out. She came back with the price tag and she flipped it over it and said 677739. I told her here it said 677 and you told me $677. She said 677 is the Gucci location number and it's not the price tag. So I told her well it was miscommunication because there was another one that is less than $700 and my mom also like that handbag, maybe I rather exchange. She said no. She can't do anything: no return, no exchange. She said there is nothing she can do with the aggressive tone and facial attitude. I asked her nicely. It's less than 5 minutes that I have walk out and come back right away after notice the price tag is different and you wouldn't let me do anything.

I asked to speak to the manager and she said there is no manager on floor and later she said she going get a manager. I waited another 10 minutes. Here, another sale person approaches to me. His name is Steve ** and he does not introduce himself to me, but I got the information after this incident. He said there is no return on this item. I told him it was a misunderstanding; he told me it's my loss that I am not going to get this handbag. He said that I don't have to money to pay that is why I am returning the handbag and he grabbed my handbag with the attitude.

I was very upset being treated with this kind of manner and languages. This is unacceptable: this is an upscale, high class handbag store inside a 5-star hotel! To have a sale person speak to me like this! After arguing, I told him it is not my loss, it is your loss because I don't want this handbag no more. I am not happy with your service and I do have money don't you see I just purchased Louis Vuitton handbags? It is more expensive. He starts saying all kind of unacceptable words with facial expression that shouldn't be used in a high class handbag store inside 5-star hotel.

This is unacceptable: he called hotel security. I don't understand either why he needs to call security. Am I stealing anything? Security arrived and Steve ** told security that he wants me to step outside. I told the security what happened and Steve ** is still talking with a bad manner and yelled out loud inside the Gucci store and told me: "Get out from my store!" After he has this kind of attitude, I don't want to waste my time and money with low class employee. I walked out with security and told security that you do whatever you can to get my money back and give me the full refund of my handbag and I need the cashier's name and that low class employee.

After waiting outside, Steve ** came out and hand security my refund receipt and hand me his business card it said supervisor. Can you believe that GUCCI hired a low class customer service with facial expression and attitude working in 5-star hotel Bellagio Las Vegas? I am writing this letter to let Gucci know what I have asked for is a store manager and they said that there is no store manager and only employees working there.

I would like Gucci to know that you hiring this kind of employee and you will lose the sale. I also own my own business and deal with customer service everyday. This kind of word and attitude shouldn't come out from employee's mouth. This is unacceptable. If Steve is my employee, he will be fired at the job site at the moment. Please view your camera recording for reference. I am really upset and I do not appreciate Gucci employee at all. A $60 different is not going to hurt me, but I went back to asked her to confirm the price. If she would said it nicely and don't have Steve step in with this kind of attitude, I might not return because my mom loved the handbag and I already purchased it. But it turned out this way so GUCCI will not have my money this time and

I will not spend my money in this kind of environment: it is not worth my time and money to talk with low class sale employee.I would like Gucci to know: Gucci it is not the only brand name handbag. There are other handbag stores that have better quality, cheaper, more expensive, but have polite service and welcome customer in the store. After I left Gucci store with bad experience, I went back to Louis Vuitton to purchase another handbag for my mom and it cost $2500. Sorry, it is your loss, Gucci; it's not my loss at all. Get rid of low class customer service working in Gucci.

I purchased boots from the Gucci store in Manhasset, New York and wore them to my flight going from New York to Miami. Both flights, departure and the return flight they had to scan my boots. I asked them what was going on. This never happened to me before. I almost missed my flight by 10 minutes. I bought a pair of boots that I can't wear outside of New York or I would need to leave my house 1 hour earlier to make my flights. What is going on? I am asking for my money back cause I really can't deal with those shoes and the problem that they are accompanied with.

I bought a pair of Gucci sunglasses for $320 in NYC last week. The Gucci salesperson never mentioned the return policy. The first time I went to wear them, I immediately found out that I can't slide them on the top of my head. The arms not only spread out away from my head but they also won't fit behind my ears. I took them to Gucci at Scottsdale Fashion square today to exchange them for another pair.

The saleslady even tried them on and she couldn't fit them either! But she told me that she wouldn't exchange them for another pair that was the same price and fit properly. She informed that she couldn't sell them. Yet, they were never worn, in perfect condition, and just purchased. Also, another salesperson at the store was happy to sell me the floor model of another pair that was much more worn than my pair.

I understand if there was something wrong with them that I may have caused but I never wore them. I only wanted to exchange them for something that I could wear. This is totally disappointing and upsetting. Absolutely no customer service or concern for their customers. I will never buy anything from them again. I would recommend others not to waste their time and money at Gucci either.

Approximately a year ago, I purchased a Gucci Rose Gold Horsebit Bracelet for $5,000.00. After wearing the bracelet for about three weeks, I began to notice severe damage to the finish of the bracelet. I went back to return the bracelet and asked for a replacement since this one was obviously defective. The Gucci representative told me that they had to get a supervisor. The supervisor came out and was very curt and abrupt with me. Without allowing me to say very much, she said, "You've worn this bracelet. We cannot take it back. The only thing I can do is give you a polishing cloth."

Feeling defeated, I left the store. I went to my jeweler with the bracelet, and he told me that he could polish it if I wanted to but it would only happen again Ultimately, I sold the bracelet for used gold, since the bracelet looked like it was an antique after just one month.

In July of this year, I purchased a pair of Gucci thong sandals ($350). I was traveling to Italy, and with all of the weight restrictions on luggage, I wanted to bring the least amount of shoes possible. I thought if I purchased one good quality pair of flats, they could be worn on a daily basis. Boy was I wrong. Because it was hot in Italy, the shoes rubbed painfully and constantly on the bottom of my feet. Since the G was embossed all over the shoe, I developed a callous under each foot and painful water blisters between the first and second toe on each foot. Ultimately, I had to go out and buy another pair of walking shoes.

Upon my return, I immediately tried to return the shoes. I was told that I wore the shoes and was not allowed to return them. I called Gucci and have been chasing my own tail ever since. I've left countless messages for them to call me back, to no avail. On both occasions, I was told that I couldn't return the items because they were worn. Well, that was the idea to, wear the bracelet and wear the shoes! I was not expecting the bracelet to wear out or the shoes to give my feet such pain that I wore more band aids in three weeks than I've worn in a lifetime. If these products were not so inferior, I would have kept and loved both of them.

The final straw has been the lack of customer service/concern that Gucci has for its customers. No one has had the decency to telephone me, email me, fax me, regardless of what I have been saying. They are selling a tremendously inferior product and charging high end prices. I suspect that they are using sweat shop factories to produce these products and lining their already padded pockets with the profits. What an absolute disgrace.

In October 2010, I purchased a purse from a Gucci store at the Fashion Walk Mall in San Diego, CA. I was so happy, it was my first Gucci purchase. I would only wear it on special occasions. I probably wore it twice before the embarrassing incident happened. I was in a party last February, proudly wearing my Gucci purse, when suddenly, it fell! The stitching in the buckle area apparently broke. I went to a Gucci store in Union Square, San Francisco, CA and they had it sent for repair. I waited for almost six weeks and the purse came back with green stitching--the original stitching is black. I returned it again to the same store and they had sent it back for another repair. I am still waiting for it. For the 11 months that I'm "owning" it, it's with the repair shop for almost four months. This is unacceptable.

I bought a Gucci bag in New York in April 2011, kept the sales receipt and packaging as I live in Singapore. After five months of ad hoc wear, only used the bag over weekends, the dye started to peel off and the lining had split.

I tried to return the bag today. Three sales assistants served me, each asking what was wrong, so I repeated the story three times. Nobody in the store could resolve the issue. No customer service, very disappointing for a so-called luxury brand.

After 4 day use, on the afternoon of 18 th May 2011 a Gold hardware of the zipper had fallen of, and I will be leaving on the very early flight to Bangkok on the next day. so I rush to the Gucci store that I bought this Bag but the store is closing down at the time. I was standing there try to talk to the SA and wait at the door until one of them open the door and talk to me.

I show them the receive and ask for the new replacement. The manager of the shop name Tanya Du said I have use it so I can't get the refund or replacement at all, and all they can do is send it to fix which take about 7 days which I don't have. I ask them about the warranty because the hardware fell of after a 4 day used that couldn't be a customer fault, and Clary at the back of the receipt said that this bag can be exchange within 14 days if the bag is faulty, unusable or not working as they described, but they still deny it , they said hardware fall of is just hardware fall off it's not faulty... understand?. And it all just because i had use the bag (for 4 days). I don't think this people really understand what is Warranty is at all. All they can say is I had use it so it can't be helped. Finally a manager told me that " you have to get it fix in Bangkok because Gucci have a world wild Guarantee and Gucci store in Bangkok must do it, and if Gucci Thailand don't do it just email me". I left the store with anger, frustrated and feeling terribly stupid of wasting my money on this crappy hand bag. I really disappointed with Gucci, I never though that the product with this price could be so poor in quality and service.

that fall of by the poor production quality of Gucci factory and it going to take at least about 90 days to put the hardware back on the Zipper!!! All of this doesn't seem fair for customer at all. And 3 months for fix the zipper ! how pathetic!

I bought a lot of things in that store (some were intended as a gift) and I asked the sales clerk named Thomas (store manager) if I can return some of them for store credit if it won't fit. The answer was, "of course!" On the very next day, I came back wanting to return two items (out of 14) and he told me that he never agreed to a store credit! That liar denied a store credit, insisted on exchange only (so he won't lose commissions).

He was rude, obnoxious and very sleazy. What a liar. He acted like jerk. He cares only about his commissions at any expense, ready to rip it out of your throat, no matter what. What a horrible store. They don't have customer service and their merchandise is an overpriced junk. If Gucci employs people like that, I am not shopping there anymore. Do yourself a favor, people, do not shop in Gucci at Bellagio Hotel in Las Vegas. Snakeoil salesman Thomas is there. Be ready for fraud and your money.

I have sent my shoes on 3-09-10 to Dubai Mall for repair (coloring) and they called me after one month that it was ready. I saw it and it is the same. Nothing is different and they told me "your shoes was cut and we repaired it". I told them it was not. After that, they told me "okay, we will send it again". I asked them, "so why did it take one month without doing any thing?". They really have the worst customer service. Don't buy anything from Gucci.

On August 3, 2010, I sent a small Gucci hobo bag to the Gucci repair center for a zipper tassel to be replaced. It had come off before, but this time Gucci said I had to send it out to get a new one. I've have received no calls in two weeks and two letters after that. I have sent 4 letters and made several calls to 800-234-8224 and now the service is always full. Now I'm wondering if I'll ever get my bag back! My next step will include the BBB. I can't get answers. No one ever returned my calls or letters and now my bag is missing.

I bought a large Suki bag at a Gucci store in Copley MA.8/2/09 I payed $850 including tax, for of total $903.13. On 8/29/10 a bottle of water spilled in the bag. This caused the leather piping along the side to bleed all over the canvas. I attempted wiping and drying the bag, but it did not help. I contacted the store, and I was charged $20 to send the bag out to restoration, after which I was told would cost me an additional $150. I argued the color on the bag was not my doing, and I refuse to pay for something that was not my fault.

The bag was sent off to repair, after several correspondence between myself and the store, and repair department. I was told my bag was unrepairable and the dye that has turned my tan bag brown, was not a manufacturer's defect. Gucci, now refuses to assist me any further, and claim no responsible base on the fact that they did not wet the bag, and caused the damage. I believe that Gucci, being a "reputable", company needs to stand behind their products, and the materials they use to produce them. I believe that at the cost of their merchandise, they should be able to withstand everyday unfeasible occurrences. As a result of this bag getting wet, it is now unusable.

This is a follow-up to a complaint I made on July 31, 2010. I would like to provide a follow-up to my disagreement with Gucci. I think it is only fair to let you know that, after some debate, Gucci agreed to let me exchange the tarnished necklace for another item. Although I feel that they should have provided me with this option from the get-go, they did finally step up to the plate. I hope you see it fit to publish this follow-up.

I purchased one Gucci bag (HB Joy Boston) from London back in 2007. After a few uses, the silver colored skin on the handle started to peel off. Finally, when I returned to my home country in 2009, I visited one of the Gucci outlets in Bangkok (Gaysorn Plaza). I asked them to send my bag to the repair shop. I was shocked when I was told that the replacement of the handle will cost me THB 4,000 (USD 130) as I purchased the bag abroad. However, I decided to go ahead with the repair anyway as I have not had a choice if I still want to use the bag.

At that time (1-08-09), I was told that the repair will take approximately 4 months and the staff will call me when the repair is done. I waited for almost 6 months and no one called. So afterwards, I called the repair shop every month just to check on the repair status. Every time, their response would be, "You will have to wait as we have the long queue." As of today (3-08-10), just over a year passed, still no one ever called. When I called, they were still repeating themselves, saying the same phrase.

Frankly, I am very disappointed with the customer service of the brand. None of the reasonable reason was given to me and they cannot provide any information on how long I have to wait. As a customer of one of the most famous hi-end brands, don't you think I deserve a better service globally? I understand that it will take time to get the repair done, but one year is more than enough. Don't you think?

I am a huge lover of all Gucci products. I have several purses, wallets, and other trinkets that I cherish. I recently had a friend of mine pick up a silver necklace for me at the NYC store (we don't have a Gucci store in my city) while she was there for a weekend. It turned black after wearing it only a few times over a period of less than one month. I have pictures to prove how terrible the necklace looked.

I sent it back to the closest store to me, being Toronto. The person in charge of jewelry was condescending and terribly rude, telling me that this was normal for silver jewelry. They refuse to take the necklace back! After he spent an hour cleaning it, he says it looks like new again. And, as far as they are concerned, they don't consider the product to be defective. How could you possibly think that it is normal to have to spend an hour cleaning a necklace that is barely a month old?

The product is clearly inferior in nature, as is their customer service! I was very clear that I did not want the necklace back. I would be happy to exchange it for something else. I do not need a refund, but I do not want the necklace back. I am out several hundred dollars for a necklace that I will have to spend hours cleaning every time I wear it! I am also completely insulted and annoyed and disillusioned with my favorite designer of accessories.

My boyfriend and I went shopping in gucci in the wynn hotel in macao. i bought a few items and also tried on a size 17 white gold thumb ring which i liked but didnt end up buying.

when i opened the ring it was not a size 16 it was a size 10 so i took it back and said i wanted the size 17 which i had tried previously.

she then went to imply that i was lying and that i had never tried a size 17 ring on and that they did not have them. so i replied that yes in fact i tried both size 17 and 18 and would like one of them sizes as the 16 did not fit and the size 10 that she had given him by mistake did not fit any fingers.

i asked the lady to order me a size 17 or 18 so i could just exchange and she replied that oh sorry missy i check on the computer and no where in the world has a size 17 or 18 which is aloud of crap!!!

when i asked finally for the money back because there was not anything else in the shop i wanted she told me i was not aloud and that she would contact customer services and let me know in 10 days if i was eligable for a refund.

so now as it stands my boyfriend paid $1400 for me to be insulted by the disrespectful lady in gucci,no ring as i left the size 10 ring that she gave by mistake in the shop and just a receipt that says will pick it up again later.

this was the worst service i have ever had !!!

I purchased two pair of Gucci sandals in Beverly Hills and wore them only a few times. The outside soles appear brand new but the inside liners began to fall apart. I sent them back to be repaired and was informed by a customer service manager that not all of their shoes are 100% leather. They told us, in fact, the inside liners were faux leather. They were only worn a few times and both pair were worn out. In addition, Gucci sent me a bill for $240 for each pair to replace the lining. My shoes were returned un-repaired seven months after I sent it to the company.

A friend gifted me a Gucci watch that has crystals in it. It was nice and pretty but in about 4 months the crystal on the dial (inside the time piece) fell off that disrupted the functioning of the watch as the crystal objects the movement of the minute and hour hand. I went and complained as had the 2 year guarantee card with the watch but the guys at the store refused to exchange it (whereas Guarantee means they should). They rudely said they'd only repair it.

Having no other choice I let them. Got the watch back but in another 3 - 4 months i faced the same exact problem even though i hardly used it. Guarantee card clearly states 'if there is a workmanship error, it'd be replaced' but yet again the store guys argued to repair it. Is this why we pay more and invest in a brand? I would never buy Gucci again. Terrible service and worse customer satsfaction.

I bought 2 similar Gucci belts from this store almost a year back...and the polist of buckle of both the belts got damage og its own...

i complainted to the store people but they were of no help...there attitude was totally different for handling the complaint..at the time of buying they were very sweet and nice..but later they totally changed..we dont expect such attitude from such big brands..we buy these brands only because of their image and quality...it was really hurting...and thn whats the use of buying such expensive brands...

I sent my bag to get repair at this shop.When it finshed she call me to get my bag then told me to pay for service charge.So i ask her about guarantee because my aunt just bbought it to me around 10 months before then she required the bill from me.You know what? no one give you the gift with a bill because they don't need you to know the price of it(it's a common thing).And my aunt also didn't keep a bill because she believe in this brand that would be a good quality and good service also.

Then she said that i have only 2 choice show the bill or pay money.But i have a right to deny this payment so i ask her about my right she said thatshe just a sale staff and have a duty to tell me the service charge!! then I ask herso who i should talk with about this problem? she said Who you want to talk to?(with a bad tone)i said just someone who can solve this problem? then she said she didn't say that she can't fix it so what is her meaning??? then i ask her what is your advise she said same as i told you I feel like she>>> just want to mass me up.

Then i said that's ok and hang up the phone. On the day that i go to get my bag,i thought that just pay the money and get out of this suck shop and hoping that don't see her But she come to me and insulted me by her looking.Then she said she waiting for me for long time so i said that i don't want to dispute about this anymore and also my aunt said that it's alright,we just don't buy this brand anymore.You know what she reply me Thank you Is it a sale staff of world wide brand like Gucci should said and done?I would like to know how could you recruit people to service your customer? And i want to tell you something not only me who disappoint in sale staff of this shop..

My husband bought a Bag, and 2 wallet. he sent it to me via email and i saw the picture it looks fake. he bought it 3/1/09 and he tried to returned on 3/4/09.The sales lady said there is a signed wich is he didnt saw it. And now his here at Wa state ITS FAKE. BIG COMPANY NO RETURNED NO EXCHANGE. If i had a chance to go to Seatlle and compare this i rather returned and paid more expensive GUCCI i would be happy

The thread and the texture of a wallet is not original

On March 7, 2009 I visited your Orlando Fl. store in which I was treated very rudely. I saw a pair of boots in the new york times that I wanted to purchase and when I went in the store to ask about them the sales lady proceeded to just walk away from me as if I were not the proper clientel for your store. Just because it's seems that someone is not dressed to your standards does not mean they cannot afford your merchandise. Reluctantly I will probably purchase the boots anyway. Has anyone ever seen pretty woman. I like to thank Gucci for living up to it's name by making people feel if they don't look the part they probably aren't worth the time.

Read the complaints about Gucci on www.consumersaffairs.com . Saw that all compalints are from women. I am a male (Italian). Years ago I bought a pair of Gucci loafers in Rome (via Condotti shop) where I was living and working . To make a long story short the loafers (then -- 1990) cost me more half a million lires, than the equivalent of US$ 500 . The stitching was defective within 2 weeks and I brought the shoes back, to be told that I would not get a new replacement for the defective shoes, but that they would be restitched at the factory (Florence?).

Took them 6 months to give me my shoes back! Gucci is now a pathetic enterprise and I do not recommend anybody to buy anything from them. All the articles/goods that they carry are not of the quality as those that made Gucci famous in the 60s and early 70s.

Forget about them. Buy American instead, such as the shoes from E.Vogel in New York, New York, or see them at www.vogelboots.com. Vogel is serious company (USA !!) with superb products and service, nothing like that poor quality and service as well as unjustified arrogance of Gucci stuff/staff.

Regards from an Italian living in the Greater Washington DC Metropolitan Area

I will never buy again any Gucci products as long as I live anywhere (on earth or anywhere else) !

Until today, it was not solved.

I do not have the handbag, which is by now already out of season, neither the money 625.

Their customer services are lying to me, saying that it has been dealt with and if I am not happy, I should complain through their website.

I do no need to chase any customer services. they are already breaking the law by not complying with the 30 days time limit for dealing with a faulty goods.

the handbag cost 625. they had 30 days to deal with it. I should have got 625 after 30 days and I am loosing interest which I would get if I kept the money on saving account.

Prior to shipping my vintage Gucci handbag in for repair (one of more than 20 that I have stored in an air-conditioned, heated, smoke-free home), I was told by the folks at Saks and the folks at Gucci that it was rare for a handbag lining to disintegrate and that repairs of this type had always been made at no charge other than a $20 handling fee.

After Gucci received the handbag, they called with a repair quote of $155this in addition to the $20 handling fee to replace the disintegrated lining. Don't believe the personnel who answer the phone at Gucci. Don't waste your money ($18.75 to mail the handbag and the $20.00 handling fee), time and aggravation. Toss your defective Gucci purse. Buy Louis Vuitton! Or Coach.

My daughter just returned a purse that was losing its bugle beads and Coach sent a NEW purchaseno questions asked. Thats real customer service!

To me: $38.75 out of my pocket and the owner of a useless purse. To Gucci: a lost, loyal, long-time customer forever.

I bought a belt from Gucci.com. They delivered on time, no problem; it did not fit. I returned it in the proper time frame with all the instructions followed and tracked the delivery, and it was delivered. I now cannot speak to a soul to determine where the merchandise is. All I wanted was to change size, but I have received no exchange and no refund and cannot talk to anyone to find out why. I have called and sent multiple emails to no affect. Now I wonder if they are truly Gucci. I did not know where else to turn so am writing to Consumeraffairs.com.

I have a loss of $300 and a lot of stress dealing with it.

Almost a year ago, I contacted Gucci and let them know that a pair of shoes I bought were hurting my feet after wearing them one time. I was told by the manager and someone at the corporate office that I couldnt return or exchange and it didnt matter that they hurt my feet. Almost a year later I still cant really wear the shoes b/c they are blistering my toe next to my pinky toe.

Every time i wear them, the hard leather rubs against my toe and i don't understand why this is happening because these are slides. I am very upset b/c I paid $395 for shoes that I can barely wear and are giving me blisters on my toes.

My toe next to my pinky toe are starting to get blisters which are turning into corns. These blisters are causing me pain and my toes are becoming deformed from the corns that are forming from the blisters.

I was shopping in the Westchester Mall about a month ago. I walked into Gucci and I fell in love with a leather handbag that fit my needs. It was $1880- defintely not cheap! I decided to order it and I placed an order with a sales girl, Amber, from the Westchester. She asked me for my cell number so she could follow up with me on that order of the bag.

A couple of days later I had no phone call or news about the handbag so I called and I touched base with Amber again on the status. She said she would call me back. She called me back and said that the bag was on order and that she will call me when it comes in. A couple of weeks go by and no phone call. I did tell her that I wanted it before Thanksgiving too. It was a few days before thanksgiving and I spoke with a manager, Melissa, there to explain how I wanted the bag and if she could follow up on the order.

Melissa said that Amber was taking care of it. Another week went by and no answer. So I called for Amber with a sense of urgency for the bag and left a message. No phone call. Then I called again and I got to speak with her and she said there was no bag in yet and that she reassured me she would call the 5th avenue store again and call me back before she left work. It even came down to me apologizing for being so anxious for the bag. I have no idea why I even gave her the time of day to apologize. NO PHONE CALL again from her.

I want to warn everyone that Amber missed out on a $1800 sale and was extremely rude to careless about even wanting to help me find something I wanted. I thought that having a sales job was to help people find what they want, NOT to ignore them. All in all, I did end up purchasing the bag with the help from the manager, Melissa, and she lost commission on the sale.

What I want to voice out is that the customer service in that store was like scraping the bottom of a barrel to find even the slightest drop of help there. All the sales people were standing around and not even helping people. Why was I busting my butt to find a bag that Amber should of been tracking down?? Now its about a month later and I finally am getting the bag sent to me.

I feel discouraged that after this experience. I don't look at Gucci with utmost respect. It has lost its reputation in my book. Maybe the managers in that Westchester Gucci store should retrain their employees to be nicer and more helpful.

While on one of my regular visits to Honolulu, I went to Gucci to look for a belt-bag on January 12, 2004. At Gucci, I approached a sales associate in hopes that she would point me to the right direction. However, after giving me a look that traveled from head to toe, she told me to look for someone else to help me. As I told the new sales associate, one who happened to be passing by exactly what I just told her co-worker: I'm looking for a Gucci belt-bag, I quickly glanced at the direction where the last sales associate now stood.

To my amazement, she was now whispering in the ear of another sales associate behind a counter, AND looking at me in a way that made me realize what was going on. They were both looking at me as if I had no right to be at their store. Completely shocked and surprised, I decided to return my full attention to the sales associate who was in front of me only to discover that she too was looking at me in the same way. In addition, she told me that she wanted me to wait for another sales associate, one at a close-by counter, but was helping a family of four at the time.

As I headed for that specific counter, looking around, I noticed that there were mutliple sales associates standing around seemingly waiting for customers to assist - anyone of whom could have re ndered the assistance I had hoped to get at Gucci. These included the first 3 sales associates I encountered. Now feeling disturbed and extremely uncomfortable, I decided to return to the last sales associate to ask her why I would have to wait for someone else who was obviously in the midst of helping other customers while she, among others, were available.

Sounding annoyed at my question, she replied, what is it you want anyhow? . And I once again told her that I would like to look at and possibly purchase a belt bag. After telling me the price for various ones, she finally walked to where the bags where. And after having been shown two different ones, I said thank you, and left the store. But in utter disgust, I write to complaint and ask why such things happen. I also ask how a loyal customer could be treated in such a way that makes me feel regretful about past purchases. How could these people treat me as if I was begging them for money when in reality, I just wanted to buy yet another Gucci product.

Is it because I am not Japanese like the majority of the sales associates and/or customers in the store. Is it because my husband, an African-American, and I, a Filipino-American, were the only two non-Japanese customers in the store at the time? ... WHY?

I would never return to Gucci again! I cannot, in all conscience, support nor condone any such treatment. For days, and even to date, I am still angry about the way I was treated. My husband and I come to Honolulu every 6 months, and our visit to the Gucci store in Ala Moana Mall will from here on stay on our minds.

On July 12th, 2002, My friend Elizabeth and I were walking the caesar forum in Las Vegas, NV, when we decided to stop in the Gucci store to look for a hat we've been searching for for a while. As I entered the store, wearing flip flops, I had stepped on a toothpick that was embedded into their floor somehow. The toothpick entered my right heel and stung pretty bad.

I had approached Odile, one of the employees and told her what happened. She looked at me strangely and told me she had nothing for me to use and that I should WALK to the center court and ask the booth if they had the proper equiptment. I was flabbergasted, but proceeded to do so, when I approached the center they said to ask security.

So here I am, with my heel bleeding walking around looking for something to clean it up with. That's when I approached Tim Davis, security for the caesar forum. He was awesome and grabbed me stuff to clean my wounds with, and walked into Gucci to let them know what he was doing.

When he came back he told me I should go get the persons name who I first spoke with at the Gucci store. This is where me coming here for help steps in. At this point I'm limping, but managed to walk despite the annoying pain in my heel and headed back to Gucci with Elizabeth to get the associates name. When I walked in, Odile acted like she didn't know what happened and asked me again what happened. I told her the story again and she asked to see it, I showed her my heel though it was a small wound, it hurt, but that was besides the point. She said, well you look fine and wondered why I was back.

That's when I told her that the security told me to come and get her name, and the next statement threw me into a loop. Odile said to me I cannot give you my name, I was shocked and repeated what she said to me. you can't give me your name? she shook her head and started to throw me attitude. This whole time Elizabeth, the daughter of a successful trucking company, was watching not believing the treatment I was getting from this lady.

When the other staff members, whose names I did not get, came around, it was AFTER Odile started to raise her tone saying she would not give me her name, and left to the back room to get me her managers name, but not her own. Only when she left did I get her name through another employee working that night, and that employee finally convinced her to write her name on the card. I was given the managers name and operation managers name, but since it was late in the evening, neither were available, and I was to leave the next day back to California.

this is a very expensive watch, and I don't feel I should have to pay to have it repaired, especially since I paid so much for it. My wife's gucci sat 1 year without replacing the battery with no problems. I want it repaired.