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zoe of blackpool, BC August 26, 2009 My boyfriend and I went shopping in gucci in the wynn hotel in macao. i bought a few items and also tried on a size 17 white gold thumb ring which i liked but didnt end up buying. One week later it was my birthday and my boyfriend bought me a ring from gucci , the same one which i had tried the week be for. the lady in the shop said it was a size 16 but not to worry it could be changed if the size was wrong. when i opened the ring it was not a size 16 it was a size 10 so i took it back and said i wanted the size 17 which i had tried previously. she then went to imply that i was lying and that i had never tried a size 17 ring on and that they did not have them. so i replied that yes in fact i tried both size 17 and 18 and would like one of them sizes as the 16 did not fit and the size 10 that she had given him by mistake did not fit any fingers. i asked the lady to order me a size 17 or 18 so i could just exchange and she replied that oh sorry missy i check on the computer and no where in the world has a size 17 or 18 which is aloud of crap!!! when i asked finally for the money back because there was not anything else in the shop i wanted she told me i was not aloud and that she would contact customer services and let me know in 10 days if i was eligable for a refund. so now as it stands my boyfriend paid 1400 for me to be insulted by the disrespectful lady in gucci,no ring as i left the size 10 ring that she gave by mistake in the shop and just a receipt that says will pick it up again later. this was the worst service i have ever had !!! Maggie of Malibu, CA August 6, 2009 I purchased two pair of Gucci sandals in Beverly Hills and wore them only a few times. The outside soles appear brand new but the inside liners began to fall apart. I sent them back to be repaired and was informed by a customer service manager that not all of their shoes are 100% leather. They told us, in fact, the inside liners were faux leather. They were only worn a few times and both pair were worn out. In addition, Gucci sent me a bill for 240 for each pair to replace the lining. My shoes were returned un-repaired seven months after I sent it to the company. Aparna of Mumbai, India August 3, 2009 A friend gifted me a Gucci watch that has crystals in it. It was nice and pretty but in about 4 months the crystal on the dial (inside the time piece) fell off that disrupted the functioning of the watch as the crystal objects the movement of the minute and hour hand. I went and complained as had the 2 year guarantee card with the watch but the guys at the store refused to exchange it (whereas Guarantee means they should). They rudely said they'd only repair it. Having no other choice I let them. Got the watch back but in another 3 - 4 months i faced the same exact problem even though i hardly used it. Guarantee card clearly states 'if there is a workmanship error, it'd be replaced' but yet again the store guys argued to repair it. Is this why we pay more and invest in a brand? I would never buy Gucci again. Terrible service and worse customer satsfaction. SHWETA of NEW DELHI, India June 20, 2009 I bought 2 similar Gucci belts from this store almost a year back...and the polist of buckle of both the belts got damage og its own... i complainted to the store people but they were of no help...there attitude was totally different for handling the complaint..at the time of buying they were very sweet and nice..but later they totally changed..we dont expect such attitude from such big brands..we buy these brands only because of their image and quality...it was really hurting...and thn whats the use of buying such expensive brands... Jojay of Chonburi, OTHER April 5, 2009
Then she said that i have only 2 choice show the bill or pay money.But i have a right to deny this payment so i ask her about my right she said thatshe just a sale staff and have a duty to tell me the service charge!! then I ask herso who i should talk with about this problem? she said Who you want to talk to?(with a bad tone)i said just someone who can solve this problem? then she said she didn't say that she can't fix it so what is her meaning??? then i ask her what is your advise she said same as i told you I feel like she>>> just want to mass me up. Then i said that's ok and hang up the phone. On the day that i go to get my bag,i thought that just pay the money and get out of this suck shop and hoping that don't see her But she come to me and insulted me by her looking.Then she said she waiting for me for long time so i said that i don't want to dispute about this anymore and also my aunt said that it's alright,we just don't buy this brand anymore.You know what she reply me Thank you Is it a sale staff of world wide brand like Gucci should said and done?I would like to know how could you recruit people to service your customer? And i want to tell you something not only me who disappoint in sale staff of this shop.. Marife of Puyallup, WA March 17, 2009
Lorenzo of Rome, OTHER October 24, 2008
Took them 6 months to give me my shoes back! Gucci is now a pathetic enterprise and I do not recommend anybody to buy anything from them. All the articles/goods that they carry are not of the quality as those that made Gucci famous in the 60s and early 70s. Forget about them. Buy American instead, such as the shoes from E.Vogel in New York, New York, or see them at www.vogelboots.com. Vogel is serious company (USA !!) with superb products and service, nothing like that poor quality and service as well as unjustified arrogance of Gucci stuff/staff. Regards from an Italian living in the Greater Washington DC Metropolitan Area Petra of Amsterdam, OTHER October 23, 2008
I do not have the handbag, which is by now already out of season, neither the money 625. Their customer services are lying to me, saying that it has been dealt with and if I am not happy, I should complain through their website.
I do no need to chase any customer services. they are already breaking the law by not complying with the 30 days time limit for dealing with a faulty goods. Jill of Miami Beach, FL December 14, 2007
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