Gap

I found a pair of pants on the sale rack and asked the manager to check the price. There was no bar code on the tag. The manager, Ethan, said they were $59.99. I inquired about how much they originally cost if that was the sale price. He said they weren't on sale and "it wasn't his fault some customer put them on the sale rack." I said I had not seen them in the store elsewhere. He found one other pair that was marked $32.99. He immediately tore the price sticker off and said that price was wrong and the computer was always right.

I kept shopping and then overheard another customer at the checkout say "that price is higher than the sign", so he overrode the price for her. I think it is unfair that the prices can be changed at based on the manager's mood. Additionally, I called the 800 number for customer service while in the store. They called the manager and then said, "Too bad." I asked what would happen with my complaint, and they did not give a satisfactory answer. They said it will go to the district manager but the customer will get no follow-up.

I was charged twice and was told that if I do not go back to the store for a receipt, I will not get my refund back. The cashiers made the mistake to charge me twice, but yet I have to drive back to the store and get a refund for something that was their mistake. I called and spoke to a manager, her name is Alley. She did not help me at all. She told me to go back to another store and get a refund there. I had told her what happened and she told me it was so complicated.

All you need to do is give me the ** refund. I have the receipt number/transaction number and the amount/time, everything. I even offered to fax, but she claimed that they don't have a fax machine! Really? Fax machine? All stores, even small stores like a liquor store or a gas station, have fax machine. A big corporate like Gap should have one or Alley the manager is just lazy. I have 3 kids under 5 and the last thing for me to do is go to back to the store, wait in line and get a refund.

They allowed me to order items not in stock with zero warning. Because the order they split was paid for with a bank card, they charged once when I hit submit and again for each new shipment over the course of days. There are tons of information all over the payment page when you choose VISA. Warning, use our site with your bank card and we will randomly ding your tab for up to twice as much only to return the original amount as long as a week later. From now on, if the company doesn't allow PayPal, I'm not checking out.

Today, September 20, 2011, I was attacked by a security guard when I was living the store. The accident happened outside the store. I was with my 18 month old son on my hands and had no stroller. He came on to me and started pushing me into the corner without saying anything, grabbing my bag going inside. I started screaming for help and called the police. I had no idea who he was. I learned after that he was the security guard at the store. The police came but did nothing and just said this is a civil matter.

I went into the Gap store located at 437 Hillsdale Mall, San Mateo, CA 94030 today August 21st 2011. When I went to the cash register to pay for my purchase, the cashier asked me if I have their "Reward card" and I answer him no. Because I do not have any GAP card and I thought it was one of those store card that only accumulate points, he then asked me if I would like to have a reward card and is free. I confirmed with him if this reward card is one of those that you accumulate points and he said yes. So I agree to get a ''Reward Card" only later found out that it was actually a credit card.

The entire time when I was talking to him, he never once disclosed to me that it is a credit card. He then told me that the process will ask me two questions, first questions was my household income, I asked him why they need my household income and this is what he told me, 'you can put in a fake number (direct quote from him). The second question was asking for my SSN. He was very efficient, by the time I like to ask why they needed my SSN, he already finished with the transaction and I noticed the 16-digit credit card number on my receipt, and I confronted him of not disclosing it was a credit card that I was applying. He only apologized and have me call the 800 number provided on the receipt to close my account.

I complaint to the manager in charge at the time and later sent an e-mail to GAP website customer contact center. I was very upset because this will affect my credit score. I was so upset that I returned my purchase and don't think I will ever want to go back again.

Worst customer service experience at the main Gap store in Eaton Centre (Manager: Mike).

I bought numerous items; all from kids and babies. Nobody was at the cash registry section and I was sent to the adult's section. After more than twenty minutes in line, I got to the cashier who told me that some of my items were final sale. With a long line behind me, I felt bad to stay and check each item, so I paid and left.

On my way to the office, I saw that one of the items I bought for my daughter had a huge hole in the back. I called back the store, and explained the situation.

The manager said he cannot do anything for me because of the store's policy. He gave me the number from Gap customer service, but (again) I was told that this is the store policy--it cannot be changed.

It left me wondering, because policy are made by people for people, but actually are made to protect the corporation at the expense of customers. Too bad; it makes you wonder how much they really care about customers. This experience tells me "they don't care", but they should. That's why I really wanted to take the time and share my story.

I was shopping inside the Gap Store with my 5 year old daughter. My boyfriend waited in the car because there was no parking. After I purchased my items, I left the store, there was a Brink Security truck double-parked in front of our vehicle. I was locked out of our vehicle because my boyfriend went in the store to find me and my kids because we were taking too long. As we are standing there, as my boyfriend approached the car, the Brink Security guard pulled her gun out on me, my kids and my boyfriend! She started saying, "Don't do it, you are going the wrong way." My boyfriend then went around the truck to proceed to our vehicle. She then put her gun back in the holster! She then went in the store.

I went in the store to ask her why did she pull her gun out on us. I told her that we didn't pose any threat to her and we did not have a weapon. I told Gerbil, a member of service. I asked for her badge number and name, she refuse to tell me. She said, "Go ahead, Ms." Then, she ask me if was I a cop. I said, "No." Then she said, "Then, get out of here and get the information off the truck." I went outside and took a picture of the truck because I had no pen with me to write anything down.

My 5-year-old daughter was very upset, asking why did she have a gun on us and what did we do wrong. We were not physically hurt but we are very emotionally and mentally disturb by the situation because no family should have to be traumatized and embarrassed like that in the middle of Manhattan. We were only trying to get in our vehicle, go home with our kids and out the rain! Please contact us thank you!

I returned the item which was worth $39.00, and they said they would send me a check. It has been 3 months, and I have never received the check. I called, and they put me on hold for half an hour. I was told that I would receive it in 10 days. i have been waiting for 3 weeks and never received it.

I have three children and have shopped at Gap often using my Gap credit card. I went to make a return today to the East Cobb Avenues store and was told that I could not return, although I had my receipt and it was on my Gap card as it had been 35 days. I had no idea any retailer would have such a crazy policy especially on their credit card with the receipt!

Ashley, the unhelpful manager, simply said that it is policy so I am just saying that it is my policy to never shop at Gap and try to make sure that I can have enough people complain and do the same! Frankly, so few people shop at Gap not that I would have a policy to keep customers!

I placed an online order for a $10 boy's shirt. Instead of the $10 boy's shirt, GAP sent me a maternity sweater (which I did not order). GAP charged me for the $10 shirt that it didn't send. I called and told them the situation. They refused to credit me $10 or send me the shirt until I sent them the maternity sweater (that they accidentally sent me). (They didn't know they had sent me the maternity shirt until I told them about it.) I told them if I had time to go to the post office to send the package, I wouldn't be shopping online. They still refused to credit me my $10 or send me the kid's shirt for which they charged me until I corrected their mistake and mailed them back the maternity shirt. Plus, they lectured me.

Bad return policy. If you buy clothes for gifts at Christmas and they don't fit. They have to be returned within 30 days no credit no exchanges. Do your early Christmas shopping somewhere else.

Gap stores changed the return policy and with no notice to consumers. Gap has a final sale policy on their clearance items, which I didn't know what was the difference between sale and clearance items. The rack was marked sale not clearance so when I purchased various items, when I went home to try them on, they said it was final sale. The items were not even ticketed final sale and price purchased was not the price they rang up. I called Gap relations and they said that their policy changed since 2008 and that every store had a posting at the register. I advised them that I went to two stores and now had such postings. I want my money back on items that were purchased and they refused to give it back to me.

It has been costly for me since I have been shopping there for 18 years and I have never heard of such policy. And it was not disclosed to the public when making purchases. I can just imagine what other people's losses have been due to new policy.

Be aware of Gap's extremely harsh policies toward customers! Be aware of the unfair and unreasonable Gap policies for returns or exchanges. They will not even exchange a merchandise for another size even with your receipt 2 weeks after purchase if you have worn the jeans, shirts, or jackets even once! In addition, the manager at this particular store is rude and ignorant toward customers.

At 5.15pm today (5 March) whilst in the fitting rooms of the Gap store in Columbus Circle NY. I asked if they had the jeans I was trying on in a smaller size. A woman employee said she would check. I waited and waited. I asked the fitting room attendant whether she was coming back with the size I requested, or if they even had them. She informed me the woman was helping her and she was waiting and would check.

I continued to wait, however as it had now been 15 mins, and still nobody came with the jeans. I dressed and left, as I was walking out of the fitting room, the fitting room attendant, who was now entering the as I was leaving, looked past me and asked the man behind her if he needed any assistance. There was no apology or attempt to explain why I had been waiting for so long. I then saw the woman who was apparently checking for my size standing chatting to another employee.

This was the second time I've tried to purchased these jeans, the first time at another store there was nobody to help me. If this is the kind of customer service Gap is giving, I'm done! I will buy my jeans elsewhere. Gap jeans aren't as good as they use to be anyway and there are far more options now. Don't people get paid in the store to assist customers? Maybe I've got it wrong, but when a sales assistant says they will check your size whilst you are in the fitting room. I assume that is their job.

I just like to tell you that in all my years that I been a customer of Gap, I think they have treated me very badly for not canceling the late charge. And I would like to tell them that they have lost a good customer. Maybe they don't care, but I would not recommend Gap to any one, because of the way I have been treated. Because of this, I have canceled my account.

I tried to place an order on-line I got all the way through the order, entered my cc information and hit enter only to be told some of the items were no longer available and it kicked my order out of the queue. Then I had to call to place the order. My order was placed on Nov 4, left Gap on the 5th went from Fedex to the postoffice on the 9th. It is the 17 and I still have not received my package. Gap says the order should get here in 5-7 business days (it has been 9 days) . CS says that if the post office is unable to deliver it I have to go pick it up. Thursday at the earliest.

my credit was lowered because of an evaluation provided by equifax. my credit is great and your customer service department mad a bad error. i am offended i will tell (ask) my wife not to use her gap charge cardor shop there.

I recently purchased two items (cargo-type pants & a sweater) at a local Gap store in Omaha, Nebraska at the Village Pointe Outdoor Mall.

sweater....it was very obvious that this item was worn, someone had sweat profusely in it and then returned it. It was then retagged and put on a clearance rack for $24.99. I'm surprised that returned items aren't inspected a bit more prior to being placed back on the rack. I returned the item that evening. The store clerk was discusted by the sweat mark, but proceeded to take the return and without much concern. With all this being said, I'm very very dissapointed with GAP and am concerned that their stores are not much greater than a used clothing outlet .

After two additional trips to this store, I decided to write you to let their home office (customer service) know about these issues, which I

consider two separate incidents due to the timeline of events.

I asked in my e-mail what The GAP would do to change my perception and somehow make up for the extra unnecessary trips to the store. I was thinking a small gift card or something would make up for it, but didn't make a specific request...I figured it would be up to them. Here's "canned" I recieved along w/my reply back below:

Dear Chris,
Thank you for your feedback regarding the quality of your Gap
merchandise. We want all of our customers to have a wonderful shopping
experience with us, and we regret disappointing you. Providing our loyal
customers with world-class service and a great product is our goal at
Gap, and we appreciate you taking the time to share your comments. We
have documented and forwarded your comments to the appropriate personnel
within Gap Inc. in an effort to improve the overall experience for all

of our customers.

a valued customer and we look forward to shopping with you again soon.

Sincerely,

Customer Service Consultant

my reply:

consumer in the world is onto the whole "canned reply" tactic. I can tell you that based on this "canned" message, I now know how much your really appreciate me and the rest of your customers. I'm not going to waste any more of my time calling YOU. You can call me.

Perhaps I'll just post this all over the place with my comments so everybody can see how pathetic your customer service really is.

I'm done shopping at your stores altogether based on these three experiences (2 follow-up trips to the store and this pathetic e-mail)

I had a pair of paints on hold. An employee from the GAP Glendale Galleria, CA called the GAP store in Valencia, CA and spoke with **. When I went to pickup the pair of paints, they are stating that they did not call and ** states no one spoke to him. The manager was very rude, provided no customer service at all, and offered no apologies. There were 2 other sales reps, ** and **. They were the same: no meet and greet whatsoever. Even the manager had no class and offered no apologies. When I asked for the regional manager's phone number, they would not give it to me. Do not buy any stuff from GAP. They have one of the worst customer service ever. All the employees, including the manager **, were just lollygagging.

I received a bill saying my payments were late. I received my bank statement same day in April. I compared notes. I had been paying gap on time. Called gap discovered Leslie Gurell was the name on account I had been paying. Immediately went to my First Tennesse banking on line. The last time I paid my real account number was 09/2008. My account number evidently had been changed by somene else. Contacted First tennessee they immediately gave me a new debit card, the very next day!Now I am turned over to collections and its on my credit.

I have sent everything to El paso Texas for dispute.When I called ge money bank they were telling me that the account number they had for me was mine that was deliquent but when I called the very first time it was Leslies account number. So they have changed the accounts again on me. I have asked first tennessee to help me and ask for a bill on line detailed form.First tennessse is now telling me to speak with an attorney and on my account the number is changed to the account that they told me was leslies .

I have proof that I was paying gap but now im getting miss information from gap.

I am writing in regards to Gap, Inc return policy. This past Saturday, I received 2 shirts for my birthday in which I already had. I took the 2 shirts into my local Old Navy store to do an even exchange and was told that I couldn't return them because the people who gave them to me as a gift didn't include a gift receipt. I was told that I would have to wait about 10 days for their company to send me something like a check in the mail. I asked to speak to a manager in the store and was told the same by the manager.

I called the 1-800-Old Navy number and spoke to 2 different representatives who just did nothing but make me even more frustrated and just reiterate the policy. I understand the policy but I wanted it to be known that I think this is the most ridiculous return policy I have ever heard of.

I too work for a large retail chain in their corporate office and I can assure you that if a customer wanted to return 2 items for an even exchange my company wouldn't make the person wait an additional 10 days for us to send them a gift card in the mail. Ask yourself this question, when you receive a gift from someone and you look into the present and you find no gift receipt do you ask very rudely if they can give you a gift receipt? I would hope not. That would very rude of someone to do.

One of the shirts I wanted to exchange I already had that shirt on as that they clear see from when I shopped in the Old Navy store I picked the shirt up for me so naturally I wouldnt need 2 of the exact same shirt. By exchanging the shirt, their company would not have lost ANY money or any merchandise it would have just been an even exchange.

I can appreciate the fact that if I was asking for a refund that a refund couldnt be given but I wasnt asking for a refund.

I did some research online and found literally hundreds of people saying that they will not return to Old Navy because of this absurd return policy. It's rather amusing that a company such as them would rather make a customer upset by making them wait 10 days for a gift card when they could easily do an even exchange and more than likely the customer would purchase additional products while they are there making their exchange but instead, they get the run around and get ticked off and leave promising to never turn,such as I have.

I purchased a baby bedding set through the GAP online when they were running a 30% NEW ARRIVAL promotion. The website was confusing because the items that qualified for the 30% discount were not identified. When I proceeded to checkout and entered the promo code I did not receive an indicator that the item in my cart did not qualify for the 30% discount. It wasn't until the purchase was complete that I fully understood I would not receive 30% off. I called immediately and their representative was rude and unable to assist me. They even said that babyGap home is not the Gap but a vendor. How does a consumer know that and why would it matter if it is a tab on their website?

I purchased a baby bedding set through the GAP online when they were running a 30% NEW ARRIVAL promotion. The website was confusing because the items that qualified for the 30% discount were not identified. When I proceeded to checkout and entered the promo code I did not receive an indicator that the item in my cart did not qualify for the 30% discount. It wasn't until the purchase was complete that I fully understood I would not receive 30% off. I called immediately and their representative was rude and unable to assist me. They even said that babyGap home is not the Gap but a vendor. How does a consumer know that and why would it matter if it is a tab on their website?

Deceptive Pricing by GAP - I was charged the full price for an item marked on sale at around $20. Luckily I caught the error before I left and had it rectified. The explanation given by GAP was that this scenario happens quite often when the system goes offline. In such cases the register charges the regular price without any warning or indication of an error in pricing. Wonder how many customers get ripped of by this flaw in the system. It is quite often that we leave without looking at our reciepts. I would think it would be logical to atleast program the system to alert the cashier about a possible pricing error in cases where the system is offline.

I work for the Gap so I am taking a big risk writing this....what the consumer does not know is we are given goals on how many Gap Credit cards we must open each day and if we are not meeting or exceeding those goals we are harassed throughout the day by upper management to do so. It is even part of our annual review. As far as return policies go,customers ***** and moan at cashiers ,who are practically the lowest on the old Gap totem pole,yet because we are just doing what we are told regarding store policies,we get the brunt of the customer's ire.Do yourself a favor and direct your complaints to the corporate bigwigs,they are the ones who formulate these policies

I took a scarf I received for Christmas into the Bethesda Maryland Gap store on December 27th. The scarf was ordered online by a family member but it said it could be returned to any Gap store. I told the woman waiting on me that I wanted to return the scarf. She asked if it was a gift. I wondered why that would matter but said yes it was. I stood there for several minutes, with the credit card used to make the purchase in my hand, intending to get a credit card refund. She finally came back and told me the amount my gift card would come to.

I explained to her that I did not want a gift card, I wanted the refund put onto the credit card. At that point she told me it was too late, and that was why she had asked me if I received it as a gift. I told her if she had explained all this earlier, I would have told her I didn't want the refund handled that way. I asked that the gift receipt be canceled so I could just take the scarf back and mail it in for refund. She said no, it was too late to un-do the gift card.

Realizing that I seemed to be getting the short end of this, probably just because she knew she was only dealing with a teenager (I'm 18), I told her I refused the gift card, and was taking my scarf back. As I walked away, she called mall security. Soon about 7 cops showed up in the store (I had the scarf but hadn't left the store yet), and she yelled about me 'stealing' their merchandise! I told the police that I wasn't stealing anything, it was my scarf and I had not taken their gift card.

One of the cops said it shouldn't be too hard to get Gap to correct this problem, and it wasn't, once they got involved. When an 18-year-old tries to do the very same thing, Gap says they 'can't' do anything but refund me in the form of a gift card. Funny how they managed to cancel that gift card real quick after getting the police involved! I have also been banned from ever entering their store again -not that I would ever want to, but tell me, how is THIS fair?? I did nothing wrong, and even the mall security quickly figured this out! I will never buy anything from any Gap again, and my family & many friends now say they won't either. Teenagers should NOT just automatically be treated like trash!

I think the Gap owes me a written apology, but I doubt they are adult enough to even consider doing so. They REALLY need to change the crummy way they treat young customers. I'm sure they also don't think we are smart enough to file complaints, but well, they are wrong. Them calling the police on me and then banning me from their store was just very out of line and unnecessary.

I am complaining because, for many many years, I have travelled to different states of your country and always shop at Gap stores for all my family,(Maternity,Baby Gap, Body Gap,Kids and Adults Gap), and never had this happen. You do not need employees like this. The reason that I do shop at Gap is not only because the merchandise/product is very good but the service/salespersons are always cooperative, helpful and educated.

The reason I went that day was because I had bought merchandise that was not the correct size and needed to exchange it and also look for other products. Questions were asked impolitely if I had bought in a Gap Outlet and was "intending" to exchange it in a normal store, I explained that it was bought in Aventura Mall Store but that we had also shopped at the Sawgrass Outlet and I proceed to show her the receipt. Then she rudely asked if the cloths were worn, to which I felt attacked. She proceed with an "attitude" throughout the process of the exchange and sale of the other merchandise that we bought.

I had formerly worked for Gap and have been a loyal shopper with their brands for years. I had return from the Gap Body store and had misplaced my receipt. However, I do know that I paid with my Gap credit card and knew they could look up my purchase with that card like it was as good as a receipt. Well I took in my item and had to track down Sylvia to get to the register to take my return. She left me at the register while she folded shirts as it was close to closing and I guess she was too busy to bother with me. I explained to her that I had misplaced my receipt and if she could look up my item with my gap card. She examined my return item which was a bra very carefully as if I was trying to pull a fast one on her, this bra had tags on it.

I told her I had grabbed the wrong size and needed to return it, she then accused me of wearing the bra and said how am I supposed to put this back on the sales floor? The bra had not been worn, as it was not my size and the tags were still on it, I told her this and she tried to argue with me. I stood my ground and refused to take her attitude.

She then said ok, let me see your gap card. Then she wanted to see my ID. (for a return?) I had recently gotten married and my drivers license had my married name and Gap card my maiden name, she then said are you sure this is your card, the names are different? Yes its my card! the first name is still the same and she refused to look up my purchase . I then showed her my college ID with my maiden name on it and she shut up but still gave me attitude. Then she tried to say that I never bought the item with my gap card and that she wasnt going to take it back. Bull!

I then got fed up with Sylvia's attitude and then got someone else to do my return with no problems. I have never been so insulted and treated so badly in all my life at any store like she treated me. She was so rude and made me out to be a thief trying to pull a fast one. I have emailed Gap corporate about this and doubt anything will be done, but Sylvia at snellville GA gapbody needs to be fired and work on her people skills.

1/17/08 received call from Mike Mills, Pioneer Creditry Recovery 1-877-324-0406. He said I owed $203.62 with late charges on purchases made 12/31/06 New Years Eve. No info. Referred to April at Resurgent Capital Services 1-888-665-0374. Acct. 6018595205551563, $27.45 at GAP. Acct. sold 4 times. No info. Asked for ID Theft Affidavit, drivers license, picture, SSN, police report, other personal info & notarized. If I faxed info I MIGHT have charges removed. Negative report by GAP on my Equifax credit report.

I called our Sheriff who instructed me not to fax the info. Said it was probably a mistake or scam. I do NOT have a GAP STORE credit card or acct. Called Resurgent 1/30 & Shirley C.S. rep refused to mail me the application, signature, items purchased, where & when acct. opened. Would not give me Resurgent's address, but said I should write for them to send a bill with late charges added for immediate payment or open a dispute with personal info conveyed by April

Pioneer repeated computer calling 1/17/08. (Called GAP. Rose & Holly said they would ask Resurgent for account back. They had no info) Resurgent would not send back. Resurgent Threats of law suit, bad credit record, and threats they would hound me forever if I did not pay by check the bill with late charges. The amount owed was different with every person I spoke to. The GAP has written the debt off and sold to 4 bill collectors.

I'm contacting you about the recent Gap Inc laptop debacle. I called the helpline they set up because my 16-year-old received her letter saying she was one of the people whose information was in the laptops which were stolen. They are offering one year of credit monitoring. It is plastered ALL over the internet that they have offered this.

What is stopping the people who stole the laptops from sitting on this information for one year and then taking it and using it? Not only that, but by the time they get to her name and SS# it could be five years from now. Then she is left for the rest of her life to deal with this herself? At her expense? Because she is a minor - I have to pay the approximately $240 upfront for this one year monitoring. And then they will promptly reimburse me. But what happens after the one year?

I think it is a bogus offer and they could not offer [me] anything else at this time. They would not even give me further contact information when I requested it.

I'm not happy with their offer and I don't think it protects my daughter - is there something that can be done to protect her in the future? Social Security numbers are for life! What happens in so many years if she goes to get a car loan or a mortgage and finds out that her identity was stolen? I know for a fact those numbers and names are sold on the street to illegal immigrants.

It could be years before she finds out. And we certainly can't afford $240 a year to monitor it. Then her life is disrupted for as long as it takes for her to fight for a solution. And at her cost! All because she is a 16-year-old who went to Old Navy to apply for a job - was told she had to apply online - and did so. It's a bogus offer!

I filled out a credit app in the store to get 10% or 20% off my purchase. I paid the cashier in cash for the clothes. A few weeks later I get the GAP card in the mail but the rate was too high so I cut up the card and tossed it. A couple of months go buy and I get a bill from the GAP for the clothes I paid for in cash. I contacted the GAP account rep and protested the charge.

After 3 calls I was told that it must be a computer error and the matter had been resolved. Now I have a bill from a collection agency and the $60 bill is now $257 in less than 5 months. If I had not been assured that the matter was resolved I would have kept concise records but I did'nt bother because I trusted the rep. I can only surmize that the employee stole my cash and activated the account from the store afer I left. They are screwing up my credit for debt I did not owe. What can I do? Do you know of other individuals this has happened to?

I am looking to buy a house in the next year this could cost me thousands of dollars in interest.the charge has more than tripled and I already paid cash.

I am wating on the refund... I HAVE SENT All the paper work they asked for it has been over a year and they have not done anything at all.

It's just a big waste of time. And stupid.

I opened a Gap Card to get the in store discount in 2005, I received a statement in August 2005 and paid the minimum payment. After that I did not receive monthly statements from GAP.

I Then got a call saying that I am deliquant in my payments. I told them to send me the bill. They said they will send me a replacement bill. The bills were being sent to the incorrect address. I told GAP that the address was incorrect and I sent a payment.

After that I never got a bill again.

I called GAP and they told me that I change my address at the Post Office and thatis why I never got a statement.
That is wrong. I never change my address and all my mails come to my correct address and further mmore I never lived in the Bronx. Gap kept adding on late fees.

We get hounded 3-5 times a week with phone calls from India from people we can't even understand. I tell them to look at the file. We are being harrassed over a phony balance.

I make my payment trough internet for benefit for the company and myself. An now the are penalizing my account with a ten dolar fee afecting my consumer quality. The are apply this payment that I made it by phone which I didn't make it by phone instead a make it by a electronic device my computer.

I had applied for a gap card and was approved for it, I did 2 purchases on the account number which gets printed on the recipt. Till date I have not received my Gap Card. Nor did I received any statements, After 3 months from application I changed my address and also informed the customer care about the new address and about not receiving the card. She assured you will recive it soon. Now about 2 months ago I received a phone call saying that I had aroung $115 due on my card while the actual purchase was only about $30.

After calling the concerned authority they said it was their mistake and they asked my to pay the minimum due and waived the late fees as I never received any statement. Also I requested them to close my account as I was of no use with out a card and statements. I paid my dues and the customer care rep said that my account has been closed. Now again last week I received a call from Gap customer care saying that my account is due. I din't understood what was that when my account was closed. She said that the account is not yet closed and I again had to call the customer care number and confirm that the account to closed. This time she said that the previous representative forgot to close your account and she will do it for sure..and I hope she does.

Due to the card my credit history has dot spoiled as I showed delinquency, while I had no clue since I never received any statement. Major Credit card companies have rejected my application because of GAP card, even though I have a good record with thoses companies whose cards i use and receive statements on time