Friedman's Jewelers

Friedman's is the third largest jewelry retailer in the country. The Georgia-based company likes to say it is the largest chain within the 20 Southeastern and Midwestern states where most of its 681 stores are located.

Friedman's Jewelers • Credit & Billing • Loose Stones • Refund Policy • Sizing & Repair --- News • Friedman's Files for Bankruptcy • Florida, Tennessee Sue Friedman's • Texas Sues Friedman's • Friedman's Faces Class Action Suit

The company says it has established itself as the "Value Leader" by offering a broad array of quality merchandise at competitive prices. It has also skillfully located its stores in high traffic locations where its target audience shops. All this sounds great, although not all of Friedman's customers are dazzled by the service, quality and refund policies.

There've also been some questions about the chain's financing policies, including a class-action lawsuit and a challenge by the Attorney General of Texas.

Here are a few of the more recent complaints we've received:

david of anytown, VA May 13, 2009

I have had problems dealing with Friedman's Jewelers, AND I don't even have an account with them. I have never done any business with them, however they have had a collection agency contact me several times to collect 3080.32. They first started in late 2007 and now ( May 2009 ) they have started again. We exchanged several emails AND phone calls the result of which I confirmed that I am not the person they are looking for. They told me the last 4 of the SSN and I told them that those were not mine. They asked for my SSN... “NO WAY” I told them. Does any one know how I can get these clowns off my back?

Paula of Palatka, FL May 13, 2009

On March 29, 2008 I purchased a diamond necklace from Friedman's Jewelers in the Palatka Mall. On April 8th, I went to Friedman's Jewelers in the Palatka Mall to return the necklace, well within the 30 days return policy. At that time I was informed by the sales clerks that Friedman's filed for bankruptcy and that they would not accept the necklace. They gave me a business card with phone number 1-800-545-9033 and suggested I try and call the business office to see how to return the necklace. I called the above number and it was constantly busy. I called another Friedman's and asked if they would help me and they said they could not. At the time I purchased the necklace I also purchased a watch. I explained to Friedman's I would be happy to pay for the watch but that I did not want the necklace that I could purchase it for less at a different store. So I ignored the statements hoping that someone would call me and help me return the necklace.

A representative from World Finacial Network National Bank Recovery contacted me and I explained everything to her. She asked that I pay for the watch, which I did at the time of our telephone conversation. She then gave me another phone number to call to see if I could reach anyone at Friedman's to see if I could get this settled. When I called the number she gave me it was for Friedman's Jewelry and Watch Protection Service. When I explained my plight to them they tansferred me to someone else, that being the automobile department. Finally they told me they could not help me either. I then called the representative from World Financial, Ms. Hollie Jackson, and told her exactly what happened and she said that all she had left was an address. I took the address and wrote to Friedman's Corporate Office and received the letter back as Undeliverable As Addressed.

So now Ms. Jackson is writing to me and appealing to my sense of integrity and honesty. Where is Friedman's integrity and honesty? I DO NOT want the necklace and offered to mail it to Ms. Jackson. That was not satisfactory. The necklace was 800 and now with all the fees they want to collect from me 1,300. I am sorry but I do not feel I should have to pay for something I do not want and did my part, according to their return policy, to return the necklace. If they had told me they were in bankruptcy I would have NEVER purchased the watch or necklace. I want to return the necklace but do not know how.

Andrea of Raleigh, NC May 13, 2009

My husband purchased me a second wedding ring with a warrenty. They are now out of business and my husband is still paying for the ring with the cost of the warrenty. We also bought the ring because we were told that we could trade the ring in towards an upgrade.

terry of lumberton, NC May 3, 2009

I bought a chain and bracelet set with a warranty and the bracelet has broken and now the store has closed so what do I do with a broke piece of jewelery? I was told when I bought the warranty that if anything happen to it it would be fixed. Then I bought my daughter a bracelet that had a warrenty as well and it was stolen I was told that the warranty would cover it but again they have closed down so what can I do?

Mallory of Manchester, GA April 29, 2009

I bought a ring from Friedman's and paid for a lifetime warranty, and two extra sizings. well i sent my ring off to have it resized, and they it was three sizes off from what i specified, and now, they're bankrupt, well what about the money that i paid for a lifetime warranty? i think it's absolutely ridiculous that businesses can just go bankrupt, and screw their customers. They should have to refund my money, or resize my ring.

T. of Wilmington, NC April 3, 2009

T. of Wilmington NC (04/03/09)
Ok guys and gals that shopped at friedmans. This is how things go. I worked for this company. As we know, now a days nothing is forever. So if you purchased a ring from Friedmans, you didnt pay much for it. Comparable murchandise was of course better quality at the other retailers, but you were not shopping quality you were shopping price. So you get what you pay for right???

Now those of you that purchased diamond warranties and gold warranties and appraisals you could of shopped around and found that there are retailers out there that include that for FREE! Now those of you that complain about white gold rings turning yellow gold. Well guess what, there is no such thing as white gold coming out of the ground and mined. They actually take the yellow gold and alloy it with nickel to make it somewhat white. Then the polish it and put a plating on top called rhodium. Then it is WHITE. Asking the right kind of questions at the time of sale will eliminate any frustrations that you might have down the road. Now as for the company filling bankruptcy. It is there faught for making some bad decisions, but doesnt everyone. So maybe you should of researched the company before you purhased. But that doesnt give you any right to sue someone just becuase they went out of business. Get over your selves. Live learn and deal with it.

William of Midville, GA April 1, 2009

William of Midville GA (04/01/09)
I purchuse a necklace in 2007 and i also purchuse the warrenties on it as well. Now the chain has broken and i don't know how and where i'm going to get it fix with out coming out of my pocket and paying alot to get it fix. When i had a warrentie on it to cover thing should as this. Now i just have a broken chain necklace.

The chain got caught in my shirt and it broke. They told me that the warrentie will cover this if that happen. So i either want my necklace fix or my money back.

Linda of Big Spring, TX April 1, 2009

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