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Friedman's Jewelers |
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Friedman's is the third largest jewelry retailer in the country. The Georgia-based company likes to say it is the largest chain within the 20 Southeastern and Midwestern states where most of its 681 stores are located. service, quality and refund policies.There've also been some questions about the chain's financing policies, including a class-action lawsuit and a challenge by the Attorney General of Texas. Here are a few of the more recent complaints we've received: Trish of Anderson, SC June 28, 2009 I was sold FAKE diamonds. I bought a pair of earrings for 2000.00 at Christmas 2 years ago and the back came off one of them. When I took them to a local jeweler for repair I was shocked to find out they are FAKE and worthless. I have the certificates of value and registration and all receipts signed by the Friedman representatives. I have a mound of paperwork and they are still FAKE. Nena of Bay Minette, AL June 6, 2009 Through the years I bought several rings and earrings which they claimed were 10k gold. Today I took a few pieces to try and sell and found they were only 8k. Making them basically worthless and definately not worth the money I paid for them. One ring in paticular really made me upset to find this out. It wass sold as 10k with diamonds and tanzanite. It listed for 800 but, was on sale for a little over 400. When I found out the ring was only 8k I felt then that once again I had been taken to the cleaners. ARNETTA of DOUGLASVILLE, GA June 22, 2009 Bought a platinum diamond ring. One small diamond on each side. Middle diamond fell out of the ring. Would like marquis center diamond replace. Had lifetime insurance on diamonds and ring. Sandra of Clarksville, TN June 1, 2009 My Husbadn and I purchased wedding rings along with the insurance warranty and maintenance. We had no idea that the store located at Governor Square Mall had closed do to filing bankrupt, until we went to the store to have the rings cleaned and my husbands ring to have a missing stone replaced that had fallen out. At that time that's when we found out that the store was gone. We never received any type of correspondence or even a courtesy telephone call. But, If your payment has not been paid by 2:00 pm EST on the date that it's due, they are surely going to slap a 39.00 late fee on you. I think it's wrong for us to pay for maintenance services when we are getting it. I've tried to talk this over with World Financial bank, but they are not hearing it, because it's not their fault that Friedman's filed bankrupt. Please Help!! michelle of columbia, SC May 29, 2009 I purchased my husbands wedding ring from them in 2008 between January and march. I also purchased the extended warranty for free maintance on the ring, now that they are out of business my money has been lost and my husband needs his ring sized and a diamond replaced, and to get that done I will have to come out of pocket where if Friedman's was open they would have fixed it under the maintence warranty. Samuel of Rivesville, WV May 20, 2009 I recieved a phone call asking to speak with my husband The call came thru call intercept on my phone satating he owed money since 2004 I ask the last four numbers of his SS NO they said 8900 That is not the last four numbers of his social sercurity number I tried to call back they said the number was not in service david of anytown, VA May 13, 2009 I have had problems dealing with Friedman's Jewelers, AND I don't even have an account with them. I have never done any business with them, however they have had a collection agency contact me several times to collect 3080.32. They first started in late 2007 and now ( May 2009 ) they have started again. We exchanged several emails AND phone calls the result of which I confirmed that I am not the person they are looking for. They told me the last 4 of the SSN and I told them that those were not mine. They asked for my SSN... “NO WAY†I told them. Does any one know how I can get these clowns off my back? Paula of Palatka, FL May 13, 2009 On March 29, 2008 I purchased a diamond necklace from Friedman's Jewelers in the Palatka Mall. On April 8th, I went to Friedman's Jewelers in the Palatka Mall to return the necklace, well within the 30 days return policy. At that time I was informed by the sales clerks that Friedman's filed for bankruptcy and that they would not accept the necklace. They gave me a business card with phone number 1-800-545-9033 and suggested I try and call the business office to see how to return the necklace. I called the above number and it was constantly busy. I called another Friedman's and asked if they would help me and they said they could not. At the time I purchased the necklace I also purchased a watch. I explained to Friedman's I would be happy to pay for the watch but that I did not want the necklace that I could purchase it for less at a different store. So I ignored the statements hoping that someone would call me and help me return the necklace. Andrea of Raleigh, NC May 13, 2009 My husband purchased me a second wedding ring with a warrenty. They are now out of business and my husband is still paying for the ring with the cost of the warrenty. We also bought the ring because we were told that we could trade the ring in towards an upgrade. Mallory of Manchester, GA April 29, 2009 I bought a ring from Friedman's and paid for a lifetime warranty, and two extra sizings. well i sent my ring off to have it resized, and they it was three sizes off from what i specified, and now, they're bankrupt, well what about the money that i paid for a lifetime warranty? i think it's absolutely ridiculous that businesses can just go bankrupt, and screw their customers. They should have to refund my money, or resize my ring. Advertisement
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