Friedman's Jewelers

Friedman's is the third largest jewelry retailer in the country. The Georgia-based company likes to say it is the largest chain within the 20 Southeastern and Midwestern states where most of its 681 stores are located.

Friedman's Jewelers • Credit & Billing • Loose Stones • Refund Policy • Sizing & Repair --- News • Friedman's Files for Bankruptcy • Florida, Tennessee Sue Friedman's • Texas Sues Friedman's • Friedman's Faces Class Action Suit

The company says it has established itself as the "Value Leader" by offering a broad array of quality merchandise at competitive prices. It has also skillfully located its stores in high traffic locations where its target audience shops. All this sounds great, although not all of Friedman's customers are dazzled by the service, quality and refund policies.

There've also been some questions about the chain's financing policies, including a class-action lawsuit and a challenge by the Attorney General of Texas.

Here are a few of the more recent complaints we've received:

Tiffany of Irvine, KY November 8, 2009

My husband purchased my wedding ring set in 2006. It is supposed to be 18k white gold, but the it is rubbing off, to where you can see the gold coming through, so obviously it isn't real. And I am planning to take it somewhere to make sure that the diamonds are in fact real. We have the warranty and a card that states that the diamonds are real, and are certified. But I read a complaint that another woman's turned out to be fake and she had the card also.

Julie of Dallas, GA November 7, 2009

My wedding set came from Friedman's about 10 years ago. About 2 weeks ago, one of the prongs broke and one of the diamonds in my wedding band fell out. I have looked all over the internet and appears they no longer exist. I see "Friedman's Jewelry" posted on various websites that resell items. Not sure where to turn now unless I go to another jeweler. Please email me if you have any information.

debra of warner robins, GA October 26, 2009

my husband bought me a new wedding set over2,000.00 white gold beautiful ring but the white gold looks like its wearing off and you can see gold under like and plated ring does and this is suppose to be 14k white gold i would like my money back or a new set that is the real thing not a plated overlay i think that is real scamm for a company to do this also we have the lifetime warranty.i will take to get the diamonds checked case reading other complaints some of the diamonds were fake and if i find mine are fake i will be ticked off even more so cause that is hard earned money.please contact if anyone knows how to get money back

LaToya of Irmo, SC October 10, 2009

My husband purchased my wedding set from this company in 2004 along with the lifetime warranty. Everything was going fine until the stores began to close. About a year ago, one of the prongs holding my diamond up broke. I went to the local Freidman's to get it repaired and was advised that they no longer had the ability to repair and gave me a number to call for the corporate offices. I called the number and after going through loops of which option to press for almost an hour, I gave up. Since that time i took it to another jeweler and at my own cost had it repaired for fear of loosing my diamond. Now another one of my prongs has broken and I am unable at this time to pay to have it repaired. I came online looking for options from Freidman's but instead I found page upon page upon page of complaints that sound just like mine. My husband paid money for a service that cannot be redered and think that someone needs to make this right.

Jerry of Gainesville, FL October 8, 2009

I purchased a wedding set for my wife 27 April 2006 for 1499.00 and had it authenticated as a 1 carat white gold set. The list price for the set was 2145.00. My wife recently had the set appraised and to her surprise (and mine) found out that the stone is cubic zirconia and the band is tarnished.

alaina of richmond, KY September 28, 2009

i had bought my husband a dad ring that was in gold. i had them dip in into white gold.when i went to pick the ring up it looked very nice but after a couple weeks of my husband wearing it the gold was coming back through.i called them and they told me they the ring would just keep doing that because they wasnt going to be able to make it any better. i took it to another jeweler and the said they didnt use the correct white gold to put on it. ive been trying to get someone to call me back for a while now and then come to find out now they dont even have a number to be reached at.i have a warnty on it till 2012 and have no way to get it fixed unless i pay out of pocket

John of Ridgeville, SC September 21, 2009

I purchased a piece of jewelry from Friedman's around 7 years ago for less than 200, paid it off and went to another Friedman's store and bought a gold chain for less than 200 and paid it off. Now I am hearing from a lending institution that I have a write off from Friedman's and I supposedly owe over 350. They have since closed their doors and cannot be contacted other that that report that was put on one of the credit reporting agencies.

Braina of Antioch, TN September 20, 2009

My husband bought my wedding set from Friedman's in 2003. He purchased the extended warranty and today my diamond fell out. the sore is closed and we are going to have to pay to have my ring fixed out of our own pockets. Someone needs to do a Class Action Suite against this store. Too many people have the same complaint. We paid for a warranty, but can not receive service. I am really mad about this. It is not fair to us the consumer.

veronica of palestine, TX September 19, 2009

My husband has bought me a 1500.00 wedding set with the lifetime warranty I think in 2006. One side of the prong holding one of the diamonds broke. Then about 2 months later like as on 9/17/09 the stone fell out. Not on the first broken prong side but n another that must have recently broke. He also bought me a 2000.00 tennis bracelet with the warranty. That was bought before the ring, but I cant wear it because the clasp will not stay fastened. Both have warranties but no way of fixing either. Please help. I have never had jewelry this expensive before only to find out that Its not able to be fixed.

The ring was given to me as a 20th anniversary gift and now my heart is broken because I cant wear either piece. I came online to maybe see if there was a Friedmans I could take it to but no luck so far. Please someone with any knowledge please help. We dont have that type of money to just be lying around. I adored the ring and bracelet but if I could get my money back or both items repaired I would be so THANKFUL.

Dwayne of BALD KNOB, AR August 19, 2009

My husband bought a ring from friedmans in 2001. He paid for the ring in full in 2004. We heard nothing from them in 4 years. Now after they decided to file bankrupcy, we get phone calls and letters from collection agencies saying we still owe 970.00. Noone can send an itemized statement to confirm this.

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