Friedman's Jewelers

I purchased a wedding ring for my wife with the insurance. I have no way of getting her ring fixed. There was no way of utilizing the insurance I paid for also. I was told, when I was ready, I could upgrade my wife's ring, but there is no place for me to take it to have it upgraded. I'm confused and upset that there is no one who could answer my questions and that these is no one that could refund me for the insurance that I have purchased on this ring.

My husband purchased a platinum engagement ring with them around 1999-2000. A year after purchasing it and paying off the balance one of the baguettes came loose and was lost. I took the ring into the store because he had purchased the warranty and felt they should replace/fix the baguette. They said, "Not a Problem." After a month I called and received the run-around as to where my ring was and if it could be fixed or not. I called several times after that and again given the run-around.

6 months went by with me calling 2-3 times per month and I was told that I would be given a new ring because my original one could not be fixed. It was the exact same ring that was replaced but now I am wondering with all the complaints if it is indeed a real diamond and real platinum. I have since lost another baguette and all the stores have closed and the company filed bankruptcy, so I guess I am stuck with a maybe not-so-real ring with a missing baguette? Class action lawsuit needs to be filed, but can it be done on a company that has already filed bankruptcy? Guess we all were the suckers!

Since Friedman's is no longer in existence, did another company buy them out? I need services on my ring. I also have 2 missing diamonds which I know is from faulty jewelry/clasps.

I bought an engagement and wedding ring from Friedman's Jeweler. I bought the protection plan and followed the cleaning plan to a tee until one day they were closed. Now, I have not only wasted my money but I'm afraid to take it elsewhere to be dipped and have the diamonds tightened because of all the horror stories about other dealers switching diamonds. I just want my damn service I paid for or my insurance money back that to me was pretty much stolen!

I purchased a lifetime warranty on my engagement ring and wedding bands which are in need of repair. There is no way to contact the company or have the jewelry repaired. Help!

My husband purchased me a ring from this company in "2003". They sold him the lifetime inspection. Every other time I took it for inspection, my ring was taken in for replacement or repair. There were times when Friedman's had kept my ring in their possession for months with no updates or calls. I would go in, and basically, I was harassing them for my merchandise back, repaired or not. They would always give me the run-around of lost in mail, held up at the warehouse, never received the product, out of stock, etc. I was never offered a refund trade-in for the "bad quality jewelry", nothing! This was not a choice and I was always told I was kind of stuck with the piece. Needless to say, the store crew knew me very well. We've had several encounters. I'm concerned that I was not told of the store closing and the fact that we were not given any resources to having our jewelry repaired. The cost to replace diamond stones is very pricey. According to the lifetime warranty in hand, it's lifetime as long as I own the jewelry and this is not true. Please help!

My mother bought a mother's ring. She was told that all the stones would be real. After she got the ring, she took it to the jewelers to make sure the stones were real. The April stone which is diamond is a fake. But she paid for real diamond, so we took it back to the jewelers. They were supposed to have fixed the problem. My mom passed away and my dad took the jewelry to the jewelers. We found out that all the stones were a fake. That's right, a fake. And then, my husband and I went and bought a thick gold necklace. It kept breaking. The Friedman's Jewelers said it was the salt in my body. I come to find out the product was not what they said.

Mr. **** called on 12/14/10 and told me he was calling on behalf of Friedman's and that my account had been turned over to him on the 9th of this month. Well, about 3 years ago, my husband and I were contacted by Friedman's and told that a certain amount would be taken out of our bank account for however long and that was fine with us because at the time we had just had a child and I went on disability since I am in fact disabled and my pregnancy did take a toll. So I told Mr. **** that we had in fact taken care of the debt and after I told him that, he told me that I had 48 hours to provide him with proof that we have resolved this action. Well, no, I have as much time as I would like in fact and don't threaten me. It's not going to get you anywhere. So I found the number for Friedman's and I called to check out the status of said account, it says I owe nothing, there was no balance, and no transactions.

So I called Mr. **** back, with the number for Friedman's and since he has my account information, he can look it up himself. He then called me back and told me that I should get a hold of a live person. How exactly? That is not an option. He said, of course, they would say I owe nothing because it has been turned over to a collection agency. I do not believe that at all. I am not going to humor this man. I got no account information from him and I will not have him harassing me every chance he gets.

I have not heard from anyone about this account in almost 3 years, why now? If in fact I do owe this money, why did I not get anything in the mail saying so? I am prepared to take legal action if I need to. I read that other people are having pretty much the same issue. Has anyone figured out what is happening? I know for a fact that this account was paid off. What is going on?

On the 2-22-03, my husband purchased me a new bridal set. It was on sale for $835.00. He also purchased the lifetime warranty for $25.00. I would have to take the set back for them to look at it every 3 months. The rings had to be repaired on 5-17-03, 10-1-03, 12-12-03, 3-15-04, and 12-10-04. The prongs would break off. They closed down the store in Owensboro where we bought the set. The 3 $2005 a prong broke and I lost one of the big diamonds. My ring has been put away since that time. For Christmas this year, my husband wants to get the ring repaired. I went in on the internet to find a Friedman's store, so I can make arrangements to send my ring to be repaired. But I found out they filed bankruptcy. I will have to go elsewhere to get my set fixed.

I purchased a Bulova watch for over $400.00 and the watch has started to corrode on the band and appears to be gold plated. I purchased the lifetime warranty and have no where to take it or send it to be honored.

My husband purchased a ring for our anniversary and purchased the lifetime diamond guarantee and now I have lost the diamond, but since they have gone out of business, the guaranteed warranty is not being honored.

They went bankrupt. My husband bought a lot of jewelry from this business. I have a beautiful bracelet blue stones and one fell out. It costs $160 and my husband bought a beautiful marquise ring and one of the diamonds fell out too. This ring costs $2500. Now, I cannot even find a Friedmans.

I have lost two diamonds and my husband lost one diamond. This has a lifetime guarantee. We have tried numerous times and could not find a store and never got notice that the business declared bankruptcy.

I purchased a ring from this location back in 2004. I purchased a diamond lifetime warranty on it and now they are out of business and there's no way to use my warranty. I am stuck with a ring that I cannot repair unless I pay for it and now having read other complaints, I am concerned it is not real. Please help?

I purchased a wedding ring, 1 carat (2002) with diamond warranty and certificate of registration. The store closed and there's no place to have the ring checked or cleaned or repaired. Please help.

I bought a necklace and bracelet set from Freidman's and took it to a pawn shop to sell and found out that it isn't real gold. It's gold plated. I spent $600 on this set and have a lot more jewelry that I purchased from Friedman and no one can answer for this. So sad and a shame, but I'm sure they lost more than I have so I am not mad about it. It's a shame that they built a business based on a lie. Oh well. We live and learn. I'm sorry to all others whose gone through this.

My husband purchased my engagement one carat diamond cluster ring on March 2005. One of my six diamonds has fallen out of my ring and I have lost it on the very top center. I also purchased my husband's wedding band from Friedman's and one of his diamonds has fallen out and is lost. I paid cash for his wedding band. My husband purchased the "Limited Diamond Warranty" and "Certificate of Registration" as well as we was told that we have a life time warranty on the ring.

I have had to take my ring to have it dipped in rhodium several times when the store was opened. I was told by one of the sales associates that the acid level in my body is what causes my ring to change colors. I would take my ring in every 3 months to have it cleaned and inspected or dipped in rhodium when they were open. One day I went to the store here in Greensboro NC to find that several of the Friedman stores had closed. I then traveled to High Point, NC to have my ring cleaned and inspected only to learn that they had closed also.

Now, I have a ring with a missing diamond and several warranties and unable to have my ring repaired. I am not shocked to read some of the complaints about Friedman's. I feel that these warranties that people have paid extra for should have either been refunded or had another company to take on that responsibility. We are in need of some help to have both my ring and my husband's ring repaired. Please help or direct us to someone that can provide us with some assistance. One of the six diamonds in my one carat diamond cluster ring has fallen out and is lost. My husband has lost one of his diamonds in his wedding band.

My husband purchased my engagement ring at Friedman's along with the lifetime warranty and the ring is now in need of repair to prevent the stones from falling out. We have no idea what to do in order to have the warranty honored. I realize they filed bankruptcy, but feel somewhere in the process of the bankruptcy, the purchased warranties of customers should have been addressed and carried out by some method or sold to someone else since there was a contract and services paid.

We did not receive any information about their closing or what to do about the warranty at the time of the filing, which I feel should have been done for customers with such contracts. Where can we go from here or are we just stuck paying $110 (as I was quoted by another store) each time this repair is needed? The lifetime warranty purchased at Friedman's is not being honored; therefore, I am left having to pay for repairs to the ring after paying them for this service contract. To have the ring repaired right now is $110 to ensure the stones don't fall out and another $35 every 6 months to have the ring "dipped" to preserve the white gold, all of which were to be covered by the warranty.

I purchased a ring in 1967 which was supposed to be my birthstone (garnet). I took it to a very reputable jeweler in Florence to reset the stone with two matching stones on the sides. We never could match the center stone except with rubies. Garnets were the wrong color. After the stone was scrutinized by a gemologist, it was determined that the stone is glass. So now I have a ring which is worthless and no way to recoup the loss. Moral: always buy gems from a jeweler you know and who you can trust and will not rip you off!

I opened an account with Friedman's Jewelers in 2007. It was a ring it was 1600 I've been paying on it every month and I still owe over 1100. That's over 3 years ago. I think I should be down way more then that. The interest rate is high. I send my payment on time and I still get letters saying that I was late and they add 35 more dollars. I think that this is a way for them to make money.

My son purchased a necklace for me at Friedman's for Christmas with the lifetime warranty. I took it in for service as required until the store closed. Now I have no place to take it for service or repair and one of the diamonds fell out. Is there another place I can take it for repair and not have to pay for it out of pocket? Lifetime warranties are a rip-off.

In June 2004, my husband bought me a 2 Carat Diamond Tennis Bracelet with a lifetime warranty. Within the first month, the clasp broke and I had to have it repaired. Then six other times, I had at least 2-3 diamonds fall out each time. The last time I came in for repair, the manager told me that if it happens again, they will replace the bracelet. Well two more diamonds have fallen out. I went to the store only to find that they were no longer there. I went on-line to find another store nearby and this is when I found your site stating that they had gone out of business. What am I suppose to do know. I need it repaired!

Reading other's comments, I don't even know if the bracelet is real. Please help. Do I need to consult with an attorney? We are out several hundred dollars and now have a bracelet with diamonds falling out and nowhere to have it repaired and a useless lifetime warranty.

My husband bought me a 2-carat tennis bracelet for our 20th wedding anniversary with a lifetime warranty in 2004. I had to have the bracelet repaired at least 10 times the first time for a clasp replacement the the other times for diamonds that had fallen out. I was told the last time if it happened again they would replace the bracelet with a new one.

Well, 2 more diamonds have fallen out and I went to get it repaired and the store was gone. I have looked online to find a store close to my city and came across this site, which now I know they are no longer in business. What am I to do know? My husband paid a lot of money for this bracelet and the life time warranty. Now I have no where to get it repaired and looking at other complaints, I don't even know if they are real diamonds. Is there anything I can do? Should I consult with an attorney? Please respond back!

My husband bought me a tennis bracelet. After only a few months a diamond fell out. Friedman's went out of business. Now I'm stuck paying for a repair though I haven't brought it in just yet. I only hope that I don't get the same results as the other lady. I'm hoping it's not CZ stone. We paid good money for this. Something really should be done about it!

i purchased a anniversary ring in 1999 on my 20th anniversary. now a day before my 31st anniversary a diamond fell out. I have no ideal where i can get my ring repaired.

I had paid my account off 4-5 years ago. I have a charge off on my credit report that I diputed and now I have a collection agency letter that came in the mail. I feel I shouldn't have to pay this again but they told me I did because all friedmans stores have closed so there was no way I could get my recipt. Is there anything I can do? I have no reciept never thought I would need one when it was paid in full years ago!!!

MY Husband bought me a necklace back in 2007, it is now 2010. The Charm just broke off of the loop that was holding it on to the necklace. Well Friedman's is not bankrupt and I don't know who to call about this. How can a charm just break off of its loop... If i didn't catch it i could have lost the charm, i dunno how many ct.s it is, but its 9 diamonds. Please help me with a phone number i can call them with, I also have a ring that has a loose diamond that i bought the same day...I am so afraid it's going to fall out...

I went to Friedman and pick out a wedding ring but after a month one of my diamonds fell out so I took it back up there and they mailed it off after about two months they returned my original ring after I have already picked out another one that was way more expensive than the first one but then the second one I got my diamond chipped and we paid 1700 for that ring the people wouldn't even exchange it or repair the diamond so guess what Im stuck with this ring.

I brought some 14k and 10k gold items as well as a mother's ring and pendant set that has tarnish and stones has fallen out. I tried to contact, no luck. 14k Gold Gucci link bracelet turned greenish in color. My mother's mother's ring's two birthstones came out like 6 months after I bought it.

My husband purchased a gold diamond tennis bracelet about 2 years ago. I took it to a jeweler for repairs and they said they cannot take links out because it is a silver plated cubic z bracelet. It was not a real diamond tennis bracelet (take 2 links out).

This was around Valentine's day, a friend of mine purchased me a pair of diamond ear ring 1kt and a 1kt heart pendant with chain. He purchased the lifetime warranty and the chain broke and one of the diamonds came out of the pendant and when we tried to call the store back, the new store said that that they couldn't help us. We had to call the headquarters. I just think that it is wrong for the way me and everything has been done and I think that something should be done about this.

My husband bought me a one carat diamond solitaire from Friedmans. The diamond has come out and I lost it. he also purchased the lifetime warranty. I cannot wear the ring now because I do not know who to take it to since Friedmans has went out of business. Please help, it is not fair that you purchased a safety net and it has gotten taken away. I really need help so that I can get this ring fixed and I can start back wearing my wedding rings. We do not have the 3400 he paid to get this ring fixed and it was 3400 that he paid for this ring. Please help.

My husband purchased me a 1 ct. (3 Stones) anniversary ring on 1/10/01. He also purchased the lifetime warranty with the ring. He paid $1039 for the ring. In November of 2009, one of the diamonds fell out and was lost. Now we do not have anywhere to take it or have it repaired or replaced. Every phone number we have tried to call has been disconnected. Can anyone please help? We replaced my wedding rings with this ring and now I can't wear this one and I don't feel like we need to pay to replace the stone, when he bought the warranty for that.

My husband bought me a wedding set for $700.00 on a Friedman's credit card. He got a discount for getting the ring set on the Friedman's credit account. The rings were originally $1,000.00. He also purchased insurance when he would purchase jewelry from this company. We do not have receipts for these purchases and the third collection agency is now wanting proof for what we've paid for on the account.

My husband is a police officer and the collection agency is calling him on his job harassing him about this bill they say we owe. This is not reflecting good on him especially when they call him at his job in the Jesup Police Deptartment. The collection agency keeps calling him about this account. We don't know if we have a case along with all the other dissatisfied customers as we can't find our receipts because we've moved several times and we've misplaced them. I paid the majority of the payments on line on Friedman's website.

My question is, do we have a leg to stand on without proof of what we've already paid for on the ring set? We are very upset about this matter as every body else is! I also want to say that I tried to make payments, but there was no place to make them! The website was shut down so we could not make payments online and all that you could do was read all the pages and pages of other customers complaints related to our situation!

Before Friedman's Jewelers closed, a couple months before then, I had multiple purchases from them. I took over $4000 worth of jewelry in to be cleaned and they told me to come back the next day to pick it up. I said okay because I trusted them because had purchased so much jewelry from them. So I came in the next day to pick it up, and the manager said that the entire staff had been fired because of stealing and I said, "Well, can I pick up my jewelry?" and they said they have no record of m getting jewelry cleaned there. So I called corporate and they said they would take it off my credit, and until this day, it has crushed my credit score, I went from a 720 to a 490.

Back in 2003 I purchased a platinum ring as well as the insurance that came with the ring. I became disabled that same year. I made two additional payments after my disability went through and sent the copy of the letter to the Friedman's insurance company and took copies into the store. On 1-29-10 I received a phone call from a collection agency called Frist National Collection Bureau, Inc. they told me I was a smart ** and I didn't want to pay my debt. I told that ** that if I in fact owed a debt, and I do not, I would pay it. But unless they can provide me with contact information of their client, they had better not call me ever.

I was under the impression that this had been dealt with and over with because I hadn't heard a word from this company in years. I sent the company a copy of my contract and along with a letter from the state of Texas showing the date of disability and they in fact owe me $695.00 for the two payments I made after I became disabled and could no longer work. I have done all I can do on my end and I want this company to stop calling me they called me 7 times in one day on 10-29-10.

That's harassment. How do I protect my privacy and get the number to anyone that has any thing to do with Friedman's? I am not paying a debt I do not owe because they went bankrupt and some stupid collection agency bought their alleged bad accounts. Please call me or send me a letter to tell me how to stop this company from the continuous calls. I am disabled and it has resulted in a regression in my therapy. It has been on my credit for over 8 years and no one will help me.

Back in May 2007, my ex-husband went to pay my bill and was told that my account was paid in full and they would not take my check. I went up there the next day and they stated that my account was paid in full and I had no balance so that is why they could not accept my payment. When I asked for a printout, I was told that their printers were down and they were waiting on someone to come out and fix them. I said fine and I did not here anything about my account with them or my line of credit on my Friedman's Preferred account.

Now, I have collection companies calling stating I owe $600.00 to Friedman's and almost $1000.00 to WFNNB, the two accounts I was told were paid off. Now, no one has any record of anything. No one can explain to me why I was told I had a closed account but yet they are collecting a balance from me and I have nothing but two face to face meetings with two different people who wouldn't take a payment because they had nowhere to put it. Now this is on my credit report which is ruined because of my divorce in the first place and I am stuck with harassing phone calls and paying out money on a bill that I thought was paid off. I am not working, I have no place to live except with my family and I have an ex who is of no help.

I have tried to get the information about my account to pay but can't find it. I would like to pay it off so it won't be on my credit.

My husband purchased an engagement ring December 12, 2001 and a matching 2-carat bracelet February 7, 2002, both from Freidman's Jewelers on a Freidman's store credit card. The total amount charged was $2200, plus tax and interest. My husband paid $152 a month for over a year until they went out of business. He tried to find out where to submit payments with no luck as he had always made the payments at the location in Wise, VA where he purchased the items.

He heard nothing about this debt, received no statements until my husband went to file his tax return for the year end 2003. They intercepted his entire tax return, and also the following return for the year end 2004. The first return for 2003 was more than the amount owed, but he chalked it all up to interest and said at least now they are paid because we found out that they had reported on his credit and this was blemishing his credit report.

We again heard nothing else regarding the issue and it was removed from his credit report. We thought everything was finally settled until 2 months ago. We received a statement from MCM/Midland Credit Management, LLC of CA stating that he owes $3,140.93 to Freidman's Jewelers and that they (MCM) are a debt collector on behalf of Freidman's Jewelers. We called the number on the statement several times, left our name and number on a voice messaging service and never heard anything until today when a man named Jay ** called our home and stated that he was calling in regards to the debt that my husband owes Freidman's Jewelers.

My husband explained to him everything that I've explained here and told him that the bank that intercepted the tax return was Sun Trust Bank of Florida. Also, it has been referred to as SBBT, Santa Barbara Bank and Trust and asked him what happened to the money. Jay paused and said "Uh, well, sir, they have handed this over to me now." My husband told him that he had no problem paying the debts he owes and has never defaulted on anything in his life and asked him what happened to the money he has paid and his tax returns for two consecutive years that supposedly already paid this debt and then some. He quickly said he didn't know and there's nothing he could do without proof and hung up the phone. He never stated if he was with MCM or who he was with and never gave an address in which to mail the proof of payment.

Now we are wondering if they are reporting on our credit again. We are seriously outraged and can't believe this is happening again. We can't find the tax returns from those years since we have moved this past year and have misplaced them. The only thing I can think to do is to try to obtain copies from our tax preparer showing that the money was paid to Sun Trust Bank/Santa Barbara Bank and Trust. This is ridiculous! How many times do we have to pay these people for a ring and bracelet that's not nearly worth the amount we've already paid? I was shocked to see all the people that have been wronged by this company and their affiliates.

After hearing the other stories on here, I am beginning to wonder if the ring and bracelet is even real. After all this trouble, I don't think I could stand to hear anymore bad news. If anyone can help us, please contact me. Any information would be greatly appreciated. Thank you for your time and have a blessed day.

My husband bought me an engagement wedding set and the diamond not only fell off but was still in the brackets when the brackets broke off. It must have broken off at work or something because I didn't notice it until I got home. I was going to go to the store that my husband got it from or to the one in the mall because we have life time warranty on it and both were closed. To the ones that have life time and part time warranties, they should have got some sort of refund or a number or place they could go to if something was at least needing to be fixed.

I haven't been able to wear my wedding ring for the last few months. I can't even find a number to even try to get me at least a new diamond and brackets put in. I'm very upset. I have heard they went out of business but if that's the case they should have looked up the people that have lifetime and part-time warranty and send them that they were bought out or just plainly going out of business and for a refund or something or offer us something. Why should I pay for something out of my own pocket when that's the reason we got the warranty in the first place?

My ex-husband bought my engagement ring there and paid for lifetime warranty. They have closed and now I don't know what to do. I need it cleaned and sized. This is not right. We paid for something and it's now out of business. Please help.

I bought a silver wedding set in 2007. I had taken the ring back 2 times because of loose stones & then after it went out of business, I sent the ring in the mail for repair. The stone has fallen out & I can not get in touch with anyone to repair it, even though I bought the extended warranty.

I used to work for Friedman's. And like the previous commentor, my ex-boss treated us very unfairly. She also gave a bad report to an employer I was applying for. The jewelry was very cheap and not good quality. I felt bad at times when I would sell it, but it was my job. I didn't even put a whole two weeks notice. That's how bad I wanted to get outta there. I'm kind of glad they went out of business. They weren't a good business at all!

I paid for insurance and warranty on a wedding set for my wife and the ring broke and started losing diamond. I attempted to all friedmans and learned that all their store numbers were disconnected. I have been trying to find some way to get in touch with them but even the 1800 number no longer works. It's a two piece set and two of the diamonds fell out.

I opened a new account over 6 yrs ago. I faithfully paid on this account till it was paid off, or at least I thought. They state I still owe $278.23 on this account after it has been paid off. Now they have gone out of business here and this is reflecting on my credit.

I was a sales person for Friedman's Jewelers while I was in college in 1995-97. The store closed and no longer exists. I was only 20-22 years old. It was a hostile working environment. I was treated horribly on a daily basis by the store manager, but was too young and naive to understand that the way the manager was behaving toward her employees was out of the ordinary. I was threatened regularly that if I quit,even if I put in a proper two weeks notice,she would find me and contact any prospective employers and tell them lies about me. I witnessed her doing this to former employees on the phone during business hours,so I knew she would do this to me. I was not a "quitter" and tolerated more than anyone could imagine.

I am not shocked to read all these complaints about the lack of integrity this company has displayed. If they allowed a store manager to behave so unprofessionally toward her employees, I can imagine that the whole company was corrupt. Complaints were made about her management tactics, but all they cared about were her high sales.

The store regularly gave people higher credit limits than they could afford or should have been given, according to their in-store credit checks. This was done just so she could inflate the store's sales for the month/year. She would find ways around the company policies and didn't care whether the customers could afford the payments because, as she would say. "We'll get the money out of them." She hired a police officer to go to people's houses for collections, would call military members' "first Shirts" to get them in big trouble with their air force squadrons if they missed a payment. She reguarly gave past employees a difficult time, even when they left on good terms with a two week notice. She would give false or exaggerated information to prospective employers who called her as a work reference. On a few occasions she found out where the prior employees worked and called their current employers unexpectedly. I am not sure whether this sort of thing was going on at other Friedman's stores, but it was certainly going on at this store.

A former employee I know was part of a class action lawsuit against Friedman's Jewelers for discrimination in recent years but I don't know how that went.

I just want to offer my well wishes to all those people out there who have been hurt by this company, whether they are customers or employees who were treated badly. I hope the customers sock it to 'em and get their money back. Friedman's Jewelers preyed upon people, especially low income people, and should be made to compensate the customers and employees they have wronged.

My husband purchased my ring from them in 207 mthey have since then went out of business.. My ring needs repair and i can not get in touch with anyone to enforce my warranty. Please help they referred me to a company called donlinrenca or some website they are chapter 11 ttorneys i think.. They have not contacted me either.

I bought my wife a white gold engagement ring from Friedman's Jewelers in Memphis, TN. The ring kept changing colors, and the associates kept telling my wife that it was the acid level in her body. After two or three attempts to have the ring redipped, we exchanged it for a 14KT gold ring. After a couple of months of payments, the integrity and polish finish of the ring was deteriorating. We decided to just give them back the ring, and suffer with our credit rating. The manager named Page told us that the only thing that would happen would be that it would show up on my credit report as a repossession for 7-10 years. Now, I have this company called Buffaloe and Associates coming after me to pay for merchandise that I no longer am in possession of.

I bought a 20 inch 14kt gold rope chain for $329 and i was told that is was real gold, it bears the jeweler stamp on the hasp. I wore the chain for several years with no problem thinking all along that it was real gold, then something weird started happening, the gold started just fading away. it now looks horrible. like a worn out fishing lure.

Now it's been sold to Asset Acceptance, LLC for collections. I am disputing this matter all over again. This there any help regarding this company. Bad blemish on my credit history and stressful.

I called the 1800 number on the back of my card. you can't even speak to a representative about my account. I don;'t get any statements anymore nor do i know how to get in touch with anybody. i'm very upset because i never be late on any of my bills nor do i ever miss any payments. this is rediculous

My husband purchased my wedding ring set in 2006. It is supposed to be 18k white gold, but the it is rubbing off, to where you can see the gold coming through, so obviously it isn't real. And I am planning to take it somewhere to make sure that the diamonds are in fact real. We have the warranty and a card that states that the diamonds are real, and are certified. But I read a complaint that another woman's turned out to be fake and she had the card also.

My wedding set came from Friedman's about 10 years ago. About 2 weeks ago, one of the prongs broke and one of the diamonds in my wedding band fell out. I have looked all over the internet and appears they no longer exist. I see "Friedman's Jewelry" posted on various websites that resell items. Not sure where to turn now unless I go to another jeweler. Please email me if you have any information.

my husband bought me a new wedding set over$2,000.00 white gold beautiful ring but the white gold looks like its wearing off and you can see gold under like and plated ring does and this is suppose to be 14k white gold i would like my money back or a new set that is the real thing not a plated overlay i think that is real scamm for a company to do this also we have the lifetime warranty.i will take to get the diamonds checked case reading other complaints some of the diamonds were fake and if i find mine are fake i will be ticked off even more so cause that is hard earned money.please contact if anyone knows how to get money back

My husband purchased my wedding set from this company in 2004 along with the lifetime warranty. Everything was going fine until the stores began to close. About a year ago, one of the prongs holding my diamond up broke. I went to the local Freidman's to get it repaired and was advised that they no longer had the ability to repair and gave me a number to call for the corporate offices. I called the number and after going through loops of which option to press for almost an hour, I gave up. Since that time i took it to another jeweler and at my own cost had it repaired for fear of loosing my diamond. Now another one of my prongs has broken and I am unable at this time to pay to have it repaired. I came online looking for options from Freidman's but instead I found page upon page upon page of complaints that sound just like mine. My husband paid money for a service that cannot be redered and think that someone needs to make this right.

I purchased a wedding set for my wife 27 April 2006 for $1499.00 and had it authenticated as a 1 carat white gold set. The list price for the set was $2145.00. My wife recently had the set appraised and to her surprise (and mine) found out that the stone is cubic zirconia and the band is tarnished.

i had bought my husband a dad ring that was in gold. i had them dip in into white gold.when i went to pick the ring up it looked very nice but after a couple weeks of my husband wearing it the gold was coming back through.i called them and they told me they the ring would just keep doing that because they wasnt going to be able to make it any better. i took it to another jeweler and the said they didnt use the correct white gold to put on it. ive been trying to get someone to call me back for a while now and then come to find out now they dont even have a number to be reached at.i have a warnty on it till 2012 and have no way to get it fixed unless i pay out of pocket

I purchased a piece of jewelry from Friedman's around 7 years ago for less than $200, paid it off and went to another Friedman's store and bought a gold chain for less than $200 and paid it off. Now I am hearing from a lending institution that I have a write off from Friedman's and I supposedly owe over $350. They have since closed their doors and cannot be contacted other that that report that was put on one of the credit reporting agencies.

My husband bought my wedding set from Friedman's in 2003. He purchased the extended warranty and today my diamond fell out. the sore is closed and we are going to have to pay to have my ring fixed out of our own pockets. Someone needs to do a Class Action Suite against this store. Too many people have the same complaint. We paid for a warranty, but can not receive service. I am really mad about this. It is not fair to us the consumer.

The ring was given to me as a 20th anniversary gift and now my heart is broken because I cant wear either piece. I came online to maybe see if there was a Friedmans I could take it to but no luck so far. Please someone with any knowledge please help. We dont have that type of money to just be lying around. I adored the ring and bracelet but if I could get my money back or both items repaired I would be so THANKFUL.

My husband bought a ring from friedmans in 2001. He paid for the ring in full in 2004. We heard nothing from them in 4 years. Now after they decided to file bankrupcy, we get phone calls and letters from collection agencies saying we still owe $970.00. Noone can send an itemized statement to confirm this.

My husband bought me a solitaire diamond engagement ring with a sapphire and diamond ring guard with a lifetime warranty in 2003/2004 and today(8/12/09) one of my side diamonds fell out and when I went online I found out that Freidman's had filled bankruptcy and I can not get my ring fixed and that I will have to take it to another jeweler to have it fixed and pay for it myself

I purchased a diamond wedding band set from them and purchased a life time warranty with it. Now for several months the main diamond in the engagement ring has fallen out. I have the diamond but now I can't find a store to take it to to be repaired. I searched everywhere for this set and found it at Friedmans but what am I suppose to do? Lifetime warranty and no place to have it repaired. I don't feel as if I should have to pay for this service somewhere else when I purchased to insurance.

My fiance bought my engagement ring and wedding ring at the same time. 2 months after wearing the engagement ring, the diamonds (4) fell out of the center. When he took it to have it fixed, they would not fix it because he had not got it cleaned every 30 days from time of purchase. He had it for 3 months before he proposed!I had to end up going to 3 different jewelers 3 different times and it never held! The last jeweler finally tried adding a prong, but it changed the whole look of the ring and still did not hold. It sits in a box somewhere not being worn along with the wedding ring, for fear of losing more diamonds. The store in Newnan went out of business! I wonder why???!!!!

My diamond fell out of my wedding set while insured. I went to bring it to the company and they were no longer in business. So I have a 2 year warranty since 11/16/2007. What am I supposed to do with a $1200 ring that they can not honor in the contract. I need a repair of my ring and inconvience of not being a satisfied customer and no notification of closure prior to this. Urgent response! Very dissatisfied at this time.

I was sold FAKE diamonds. I bought a pair of earrings for $2000.00 at Christmas 2 years ago and the back came off one of them. When I took them to a local jeweler for repair I was shocked to find out they are FAKE and worthless. I have the certificates of value and registration and all receipts signed by the Friedman representatives. I have a mound of paperwork and they are still FAKE.

Bought a platinum diamond ring. One small diamond on each side. Middle diamond fell out of the ring. Would like marquis center diamond replace. Had lifetime insurance on diamonds and ring.

Through the years I bought several rings and earrings which they claimed were 10k gold. Today I took a few pieces to try and sell and found they were only 8k. Making them basically worthless and definately not worth the money I paid for them. One ring in paticular really made me upset to find this out. It wass sold as 10k with diamonds and tanzanite. It listed for $800 but, was on sale for a little over $400. When I found out the ring was only 8k I felt then that once again I had been taken to the cleaners.

My Husbadn and I purchased wedding rings along with the insurance warranty and maintenance. We had no idea that the store located at Governor Square Mall had closed do to filing bankrupt, until we went to the store to have the rings cleaned and my husbands ring to have a missing stone replaced that had fallen out. At that time that's when we found out that the store was gone. We never received any type of correspondence or even a courtesy telephone call.

But, If your payment has not been paid by 2:00 pm EST on the date that it's due, they are surely going to slap a $39.00 late fee on you. I think it's wrong for us to pay for maintenance services when we are getting it. I've tried to talk this over with World Financial bank, but they are not hearing it, because it's not their fault that Friedman's filed bankrupt. Please Help!!

I purchased my husbands wedding ring from them in 2008 between January and march. I also purchased the extended warranty for free maintance on the ring, now that they are out of business my money has been lost and my husband needs his ring sized and a diamond replaced, and to get that done I will have to come out of pocket where if Friedman's was open they would have fixed it under the maintence warranty.

I recieved a phone call asking to speak with my husband The call came thru call intercept on my phone satating he owed money since 2004 I ask the last four numbers of his SS NO they said 8900 That is not the last four numbers of his social sercurity number I tried to call back they said the number was not in service

We exchanged several emails AND phone calls the result of which I confirmed that I am not the person they are looking for. They told me the last 4 of the SSN and I told them that those were not mine. They asked for my SSN... NO WAY I told them.

Does any one know how I can get these clowns off my back?

On March 29, 2008 I purchased a diamond necklace from Friedman's Jewelers in the Palatka Mall. On April 8th, I went to Friedman's Jewelers in the Palatka Mall to return the necklace, well within the 30 days return policy. At that time I was informed by the sales clerks that Friedman's filed for bankruptcy and that they would not accept the necklace. They gave me a business card with phone number 1-800-545-9033 and suggested I try and call the business office to see how to return the necklace. I called the above number and it was constantly busy. I called another Friedman's and asked if they would help me and they said they could not. At the time I purchased the necklace I also purchased a watch. I explained to Friedman's I would be happy to pay for the watch but that I did not want the necklace that I could purchase it for less at a different store. So I ignored the statements hoping that someone would call me and help me return the necklace.

A representative from World Finacial Network National Bank Recovery contacted me and I explained everything to her. She asked that I pay for the watch, which I did at the time of our telephone conversation. She then gave me another phone number to call to see if I could reach anyone at Friedman's to see if I could get this settled. When I called the number she gave me it was for Friedman's Jewelry and Watch Protection Service. When I explained my plight to them they tansferred me to someone else, that being the automobile department. Finally they told me they could not help me either. I then called the representative from World Financial, Ms. Hollie Jackson, and told her exactly what happened and she said that all she had left was an address. I took the address and wrote to Friedman's Corporate Office and received the letter back as Undeliverable As Addressed.

So now Ms. Jackson is writing to me and appealing to my sense of integrity and honesty. Where is Friedman's integrity and honesty? I DO NOT want the necklace and offered to mail it to Ms. Jackson. That was not satisfactory. The necklace was $800 and now with all the fees they want to collect from me $1,300. I am sorry but I do not feel I should have to pay for something I do not want and did my part, according to their return policy, to return the necklace. If they had told me they were in bankruptcy I would have NEVER purchased the watch or necklace. I want to return the necklace but do not know how.

My husband purchased me a second wedding ring with a warrenty. They are now out of business and my husband is still paying for the ring with the cost of the warrenty. We also bought the ring because we were told that we could trade the ring in towards an upgrade.

I bought a chain and bracelet set with a warranty and the bracelet has broken and now the store has closed so what do I do with a broke piece of jewelery? I was told when I bought the warranty that if anything happen to it it would be fixed. Then I bought my daughter a bracelet that had a warrenty as well and it was stolen I was told that the warranty would cover it but again they have closed down so what can I do?

well i sent my ring off to have it resized, and they it was three sizes off from what i specified, and now, they're bankrupt, well what about the money that i paid for a lifetime warranty?

i think it's absolutely ridiculous that businesses can just go bankrupt, and screw their customers.

They should have to refund my money, or resize my ring.

Now those of you that purchased diamond warranties and gold warranties and appraisals you could of shopped around and found that there are retailers out there that include that for FREE! Now those of you that complain about white gold rings turning yellow gold. Well guess what, there is no such thing as white gold coming out of the ground and mined. They actually take the yellow gold and alloy it with nickel to make it somewhat white. Then the polish it and put a plating on top called rhodium. Then it is WHITE. Asking the right kind of questions at the time of sale will eliminate any frustrations that you might have down the road. Now as for the company filling bankruptcy. It is there faught for making some bad decisions, but doesnt everyone. So maybe you should of researched the company before you purhased. But that doesnt give you any right to sue someone just becuase they went out of business. Get over your selves. Live learn and deal with it.

I purchuse a necklace in 2007 and i also purchuse the warrenties on it as well. Now the chain has broken and i don't know how and where i'm going to get it fix with out coming out of my pocket and paying alot to get it fix. When i had a warrentie on it to cover thing should as this. Now i just have a broken chain necklace.

The chain got caught in my shirt and it broke. They told me that the warrentie will cover this if that happen. So i either want my necklace fix or my money back.

I bought a ring that was supposed to be 1/2 cart and the band was supposed to be 14 cart white gold. When I had it appraised it was worth only 35 dollors. The diamonds are fake and only a very small amount of gold. I paid 199.00 on sale price at valentine 2-13-08. I also paid 32.99 dollors for protection. My recept has a money back gurantee. thank you

I am very hurt that the consummer can be cheated this way. My husband bought me this ring in good faith and now I have a worthless piece of jewelery from him this hurt me very much because he realley could not afford it but he wanted to give me somethinh nice.

My husband bought a wedding set and a tennis bracelet the Christmas of 2006. The bracelet broke with in the first three months luckily we had purchased the insurance on it, so they fixed it. However, it has broke 3 additional times since then. It takes at least 6 weeks to get it back from repair so it was in repair almost as much as I wore it. The last time it broke they said it was out of warranty and wouldn't fix it without me having to pay.

My argument of course is this is the 5th time it has broken, if they cared at all about the customer they would have gave me another one but they said they could only give me a trade in value on it for a more expensive one. The bracelet now sets in my jewlrey box broken. The ring was good up until about 6 months ago when the diamond became loose and the Friedmans that we had purchased it from had closed down. So I had to take it somewhere else and pay for it to be fixed.

The same Christmas my Dad bought my mom a bracelet and unlike mine they only fixed hers once before they closed down. So hers to sit in a box, broken.

I have discovered the engagement ring that I bought from them a few years ago has a loose diamond. My husband and I traveled to the store today (March 10, 2009) and to our discovery they had closed their doors. We were unaware of this. My ring is not under warranty but it was bought from them and I was going to pay whatever it costs to get it fixed plus I was told from another jewerler here in my hometown that I needed to take it back to where I bought it to have it worked on because they didn't work on floating mounts. Well, that's impossible now since they have closed their doors. I can't wear my ring for fear of losing one of the diamonds and I don't want to do that. This upsets me because this was my 35th wedding anniversary gift from my husband and now what?

My fiancee bought me a wedding set at Christmas time of 2007 over $3000.00 from Friedman Jewelers. We picked out the ring set together. Later the main diamond fell out. I called Friedmans and another company had bought them out the day before. I was told that there wasn't anything that I could do to get the ring fixed. I then ask to have my money refunded since the insurance policy should of covered the diamonds and repairs according to the saleslady representing Friedman's Jewelery. To this day there is no refund and no diamond from Friedman's. It's a sad day when you make payments on a ring that has no diamond. And now I find many more stories like mine.I believe the saleslady didn't have insurance license to sell insurance. How and Can we join the class action lawsuit? Thanks.

My husband and I purchased our wedding rings from Friedmans in 2003. We paid extra for the appraisal. I took my ring in every few months to get claened and appraised, then all of the sudden around August 2008 I went in to get my rings checked out and the store was no longer there. There was no sign, no one knew anything in the Monroe Mall except that they went bankrupt.

Now we have a useless piece of paper (that we followed by religiously) that is worth nothing and rings that something could ahppen to and we will have to fork out a bunch of money to fix ourselves. If I would have known what the future held, we would have gone somewhere else that was more established. I guess you live and learn. Nothing is forever.

I purchused several rings from Friedman's in Cabot, Arkansas. I also purchused diamond bond warrenties with all of them. Now my wedding ring has lost half of a diamond and my other ring lost the 1carrot diamond in it. I have nowhere to take them since all of the stores in Arkansas are out of business. It is going to be very costly to replace the diamonds in my rings. That is the reason that I purchused the warrenties. I either want my rings fixed or my money back.

I am wearing a ring that has half of a diamond in it and I cannot even wear my other rings due to the diamond is missing.

My boyfriend bought me 2 rings from this company and the diamonds started falling out. I tried to look them up and could no longer find them. I then saw the multiple complaints and similar situations and it made so angry. I am angry because the 2ct diamond ring that I thought I was getting for my birthday is probably fake just like some of the other stories.

The worst part is, there is nothing I can do about it. The rings are beautiful but that doesn't matter when the diamonds are fake and falling out. These were given to me on special occasions and now they are worthless. Im so happy they closed down before we could purchase our wedding bands. These rings costs upward to $2,000 combined and its a sentimental loss to me as well as a financial loss to my boyfriend.

I owed Friedman's about 369.00 which has been paid. They have yet to remove the derogatory credit file from my credit report. What can I do to have it removed.

I am unable to rent an apartment or home because of the account.

My husband bought my wedding ring and band from Friedman's. This year will be our 5 year anniversary and my ring looks horrible. In the beginning we got all the proper diamond and gold warranties and insurances. Slowly my ring started to fade and yellow gold started showing through my ring that was supposed to be white gold. We took the ring back and we were told that all white gold fades and that you periodically have to have it polished. I have other jewelry that is white gold that I swim in and do everything in and it has never faded or needed to be polished.

Time and time again I had to keep taking my ring back for upkeep of the white gold. Today February 25, 2009 I decide to take the ring back again because its yellow and fading and to my surprise when I get there the store is gone!!! I am very disappointed that I am stuck with a ring that cost nearly $3500 and it looks like it came out of a bubble gum machine. I have no where to take it to be repaired and my biggest fear is that I'm going to find out that the diamond's probably aren't even real. If there is anyone out there that can help me find these Friedman's people and get my money back or sue please feel free to contact me. This is terrible and I feel even worse because my husband had already chosen a ring for me from Littman's Jewelers and I asked him to return that one and to buy me the set I saw in Friedman's. I feel so bad that he wasted his money getting me this junk ring. It's supposed to be 2ct total weight and it use to look really pretty and I got a lot of compliments on it but now it just looks faded and cheap.

My husband purchased me a 2caret wedding set in February 2005 for $3000. I was sitting at my desk at work and I noticed that one of the rings(band)was turning on my finger and the other one wasn't. I said to myself one of these rings must be larger than the other. I turned the ring around and one of the ring had been sized larger you could see the cut on the ring. I immediately called my husband and before we could return to the store one of the diamond fell out the next day. That should have been a red flag right there to get our money back. We took the rings back to the store and my husband was furious.

When we returned to the store he asked for the manager and showed her the ring and requested his money back. He told her first of all that the ring shouldn't have been sitting in the show case for new and it had been cut and worn. She asked us to let her make good on it-that she would order a brand new ring and it would come straight from the factory to the main office and then to the store, and also she would give us the warranty for free. My husband told me to decide and I said ok (BIG MISTAKE!!!!). I got the rings back and about two years later another diamond fell out. I took it back to the store where we bought it (Southlake Mall, Morrow, GA)and they told me they were in bankruptcy and there wasn't anything they could do, but if I wanted to I could take it to McDonough GA to Whithall Jewler who had bought them out. I took it to Whithall and they did send it off to get repaired.

Unfortunately, I didn't have to pay anything, because the one who received the ring to send it off for repair told me that I didn't have to pay anythig and gave me a receipt with a zero balance due. When I went to pick it up about a month later I was told that I had to pay and I told them no I didn't, because I had a warranty and my receipt proves it and they didn't get a dime. One year later another diamond has fallen out and I'm ****** and nothing that I can do. It is a shame that Friedman is getting away with ripping so many people off. I think they knew this was going to happen. I should have followed my first istinct and got my money back from the beginning when they tried to sell me a used ring. I have a wedding set I can't wear because a diamond is missing!! Something needs to be done!! I'm afraid to have it appraised because the diamonds may be fake. This is SAD!!

I bought a 55 diamond wedding ring for my wife approximately 12 years ago with insurance and one of the diamond fell out. This company have closed their stores in this area and have filed bankruptcy without any procurement as to the insurance warranty repair service. My wife refuse to wear a ring that catches and destroy fabaric. This ring is suppose to be 2 carets. I carried it in to get it cleanned as to the instruction indicated which the stone was suppose to be checked and fixed.

Now there seem to be no recourse for me in this matter. There is not even a telephone number for corperate headquarter for Friedman Jewlers. Friedman company headquarter is suppose to be located in Sanvannah Ga. This product is no good to us now since it snairs fabric so we suffer a lost of use of this expensive ring!

I've bought stuff from them in the past and payed in full, what I don't understand is why do I still have a open account. The last I got something from them about 2003, an I have never got anything from them saying that I owe, trying to purchase a house and I find them still with a open account that's delinquent.

I'M RETIERED FROM THE NAVY SINCE 2005 AN UNTIL I TRIED TO PURCHASE A HOUSE I HAD KNOW IDEA HIGHER INTEREST RATES, DISAPPROVALS FROM UNDER LENDERS. I PUT IN 20 PLUS YEARS TO MY COUNTRY AND THIS IS WHAT I GET.

I paid my bill off a year ago and i just now now got a bill for what i paid off saying it wasz going agiast my husbands credit. Im gonna tell everyone i know not to use them if they are a ripe off. they took my money and im gonna sue them.

I had a credit account where I had the option to pay my balance in full within 12 months for jewelry purchased at Friedman's Jewelry. The balance was paid in March 08. I did not receive any other correspondence or statements until January 20, 2009, stating I had a balance of 2.36 that was not paid and now 18.37 in finance charges were charged. However, the stores closed during this time period, there web-site was terminated and there was no way for me to know there was an outstanding balance. I called the available on 2 different occasions 1/20/09 and 1/28/09 and spoke with a representative, they stated statements were mailed monthly, I asked them on both occasions to please send me a copy of an October, 2008 or November 2008 statement. As of 2/7/09, I still have not received a statement.

I wanted to avoid any and all finance charges on this account however, due to notification on ability to contact this company due to their bankruptcy status I am being charged finance charges.

My husband and I both purchased our wedding rings from Friedman's and purchased a lifetime warranty. I didn't realize until this weekend that Friedman's were out of business when I sent to get my ring re-polished, cleaned, and checked for any loose diamonds as stated in our contract. What do I do now? there is no phone number or address to contact anyone.

I paid off my loan with them and received a statement showing a $97.23 credit. When calling to store to get my refund, there was no answer. The company went out of business. I have performed many searches and am not able to contact them. They owe me money.

I overpaid on my account and am due a refund of $97.23. I have a statement showing this information dated 3/15/2008.

i purchased a diamond ring from them. the ring has lost 2 diamonds in 1 and half years. the first diamond was replaced because we purchased extended warranty. not the second diamond can not because Friedmans closed. i called billing deparment - no help except a number that offered nothing but a recording that gave a website that a bankruptcy co. a regular consumer can not even access.

still owe on a ring- no company help- no telephone help- just another frustrated person helping a bankupt company that has no concern for its customers. i want at least my extended warranty payment returned to me for a service no longer rendered. paying money still for no help

I purchased a watch from Friedman's Jewelers and took it back for repair. Before they repaired it and called me to pick it up, they had closed the store down and went out of business.

I purchased my wedding band from them not even 1 year later the diamond fell out of the top . I went to another jeweler and they told me it would take $300.00 to replace the prongs and diamond in it. i feel that when i paid $600.00 FOR THE RING AND IT WAS PURCHASED AT THE STORE THEN THEY SHOULD HAVE TO PAY TO HAVE IT FIXED.

I purchased several rings from them including my wedding rings from the store in Cabot, Arkansas which closed down without warning. So I had to go to the Jacksonville, AR store for warrenties. They too shut down without notice. So then I had to go to the mall in NLR, AR for my diamond bond warrenties. Now they have closed and I have nowhere to take my rings to get them fixed without paying a large amount of money. One of my rings the diamond fell out twice which was a 1 carrot. It has fell out for the third time and they can't replace it because there is not a store around where I live. My wedding rings has lost the diamond out of them also. Same problem nowhere to get them fixed.

I was transferred with work from Ga to Tn. Have had an acct with Friedman's for four years, and for four years had tried to get a monthly statement with an address to send my payment to as it was a 30 mi drive from our house to the store. Nver happened. Then we were transferred and informed their website that we were moving to tn and needed an address to send our payment to. Finalyy after four years we got a monthly statement. FFWD to now my wife and I have benn downsized out of woork. WZe are two weeks late with the payment. We owe 235.00 on the acct.

We updated ALL of our information with them when we finally got them to send us astatement (address, phone, employment). I get a call from my mother last week that she thinks somebody is trying to verify info for a job I applied as they left a message. So she calls back the number, they say they have no clue what she is tlaking about and she should talk to corporate. She calls them, they have no clue, so she calls back the original and finds out the company is SST (Friedman's lender), I look and low and behold it is friedman's. I finally get a call 1 week later asking about my payment, and informthem it will be there BEFORE end of the month. Why would a creditor call my parents to verify my employment, and not call me at the WORKING number, and then geive them my name via answering machine. If somebody other than my parents had gotten this message and was resourceful, they could've gotten just about anything including my acct # and actually charged upon my OPEN acct.

so far nothing, but if this message where they identified my name to an answering machine had gotten to the wrong hands god only knows

i have purchased a ring with a warranty. and without notice friedman's closed and i have no contact info to see what i need to do about getting rings checked for my warranty.

My husband and I bought wedding bands from Friedmans back in 2003. When I first bought my wedding band I signed up for the insurance policy. Not even 2 years later one of my diamonds fell out. I went back to get it fixed and they told me my warranty was null and void because I had missed my inspection day by two days. They also stated because I was behind on my payments they could not help mhat I needed to pay my balace and they would see if they could help. Angry of course i called head office to complain and they stated no service without payment. I started to catch it up, but my husband and I struggled with our bills. Granted I still owe some money I have sat with my ring broken for over 4 years because I have been unable to get the ring fixed.

Angry over the lack of help from Friedmans I stopped paying and then they went out of business. A few months ago my husband took my ring to another jewler to get it fixed and they informed me that the diamonds in my ring were fake. That upsets me because we paid almost over 1800 on the ring. The total price was almost 2800 which I think is ridiculas. Especially because all it was white cold and a little over 2 karats. Not to mention my husbands ring kept bending and fading in color and i paid 300 dollars for his ring.

I am very upset because it shows on are credit report and I refuse to pay for a ring that is fake. And would like to get this off of my creidit report. We have since had to buy new rings and am sad because my orginial wedding band is fake. I uderstand that we bought the ring and should of paid for it. But I refuse to pay almost 3000 dollars for a piece of junk.

Most of the damages are mental. For months I was threatened by employees of Friedmans and treated like dirt because I would miss a payment. Meanwhile I was walking around with no wedding ring becasue one of the diamonds had come out. And to no risk loosing the others it sat in my jewerly box. I was lied to about my warranty and tricked into paying for something that did not exist. At the time of the incident I was making study payments. It has hurt my credit because they added extra fees to the orginial amount and it seems worthless to pay especially know that I have found out that the diamonds are fake. I paid out alost 2000 dollars for both rings and am left with nothing and bad credit. I would really like some help with this situation.

I purchased a wedding band for my husband, two diamond heart pendents, and diamond earrings from this store a few months ago. Well my tire blew out and I needed some extra cash so I took my earrings to a pawn shop and found out that the so-called diamonds that I purchased are fake. I'm just wondering how the heck can I get my money back because I'm pretty upset I was sold fake[s]!

I had an in-store account with our Friedman's store which has since closed. The balance on the account was $96 and I paid the account in full. Apparently, Friedman's had turned the account over to collections about the same time the final payment was made. Therefore, the $96 payment that was made was not credited to my account and the collection company states that the balance is outstanding. To research this balance would require research from my bank at the cost of $25 per hour.

This has affected my credit and will end up costing me even more money to get it corrected. Not to mention the amount of time that I have spent on the phone attempting to resolve the matter. Friedman's closed all of their stores in August 2008, they recieved the $96 payment from me, compensation from the credit collections (essentially double dipping) and I am left to try to clear myself of the payment having been made!! NO WONDER they went bankrupt!

we had bought the insurans=ce for the ring and even with that there was no way for me to get my ring back, to top it off the account still shows on our credit report. this is so bad and theres no one to help us.

Why with all these people making complains theres no one to helpus?

My husband and I have purchased several pieces of jewelery from Friedmans. The manager of the Myrtle Beach store informed us that the company was going out of business but the good news was that it was being bought out by another company called Whitehall jewelers. We understood because we knew of several companies that were merging together to be stronger.

However, now Whitehall is also out of business. Every piece of jewelery that we purchase, we also purchased a warranty to go along with it so that in the event there was a need for repair then it would be free. These warranties were for lifetime. At a cost of $40 a piece, we are now out of hundreds of dollars because of their failure and nowhere to turn. Whitehall did not bother to contact us to let us know of their descision. We feel cheated, hurt, and taken advantage of. We would like to see some type of compensation for all the money invested in these warranties.

My husband and I have purchased 3 rings from Friedman's Jewelers along with the Insurance/Protection Plan to check, clean and replace any lost stones. I have lost the 1/2 carrat diamond from my wedding ring, but do not know how to get replaced/reimbursed since they have now filed bankruptsy. Is there anyway to have Friedman's replace the stone and reimburse me for the lifetime money paid for the insurance?

My husband and I purchased a bridal set $1600.00 and a wedding band $500 in November 2004 in Cleveland, TN. Not long after that the ring started looking dull and cheap so I went back to find out why. they said that it needed to be sent off and rhodium plated. So that is what we did. It took over 3 weeks to get it back. Then they went out of business.

So I then went to the location in Chattanooga, Tn and told the manager what had happened. He said that it was the chemicals in my body. Thats funny concedering I have not had that problem with any of the other rings that I have. Finally after getting very upset and calling coporate they decide to reorder the rings. After 2 weeks they look the same so the rhodum plated them again. Did not work. I could never get a refund on the rings and now I have no warraty at all because that store is now out of business.

My husband also paid for the rings with an account that they had him open. It was suppose to be intrest free for 90 days. Well not only did they call all the time saying the payments were late but charged intrest and an insurance that we were not aware of to the price. So not only did I pay all that but also for a diamond and gold warranty that I can not use. I am stuck with a ring that is dull with scratches that is very ugly that I spent alot of money on. My husbands ring is very dull also. I am really disgusted with all this.

I recently discovered that someone must have used my personal information to open a second Friedman's account. In the past, I had one account which was paid and settled in full and being aware of that account and my dissatisfaction with Friedman's, I was glad to conclude my business with them. Unfortunately, in the process of securing other credit, I discovered the other account and in my attempts to correct this problem, Friedman's has been impossible to contact and unwilling or unable to provide any evidence or even an application form that would reflect upon my responsibility for this account. Instead, they are reporting that I was 30, 60, 90, 120 and 150 days late on an account that apparently involves identity theft and I am unable to get them to make a correction on these reporting errors.

Brought diamonds out of journey necklace that was replaced with childrens birthstones.Small diamond was to be replaced in a ring of my wife's ring after it was replaced by friedman's the ring was a yellow gold now it is white and the diamond is a fake. Also, made daughter a necklace out of the big diamond it is also found out it was a fake.

We brought one half of an Engagement guard ring in to be repaired. It was originally bought at a different Friedman's. This took place in 2005, and to this day we have not heard anything about the ring! Don't know if it has been fixed, sold, or thrown away!

I purchased a diamond ring for $386, another ring for $550, a watch for $250, I do not wear these everday and always remove when I get home. On Thanksgiving day the stone fell out of the diamond ring, I took this to a local jewerler and was told it is not repairable. I do have a letter from the jewerler. I also purchased a watch, and a citrine ring the stones fells out of it. I would like help in getting my money back due to the fact they are no longer in business.

Stones fell out of all jewerly, one is not repairable.

After i paid for my jewelery by installment payments I noticed That i had insurance that I didn't ask for. and also Friedmans Jewelery kept syaying that I missed paymwnts and made my contract even longer to pay off with a lot of interest added. so I paid it in full just to stop getting taken advantage of. Friedmans has also put negitive reports on my credit as if i were making payments late and finally reported a write off on my credit report.

I did not know until today, that there was a lawsuit filed against them, I would have been one who joined the class action siut or filed alone. I knew that something was wrong with this jeweler due to the hell that they put me through. Every time I made a cash payment it was never acounted for so I start writing checks to keep records of my payments. Is it too late to file against them? I bought my jewelery in 2003/2004.

negitive reports on my credit report. stress from having to pay longer than expected. frustration brought on headaches because creditors was calling constantly everyday several times a day. Mistrust feelings that people that are low income and credit problems will get taken advantage of.

My husband and I have spent an exorbitant amount of money at Friedmans because we believed it to be a reputable jeweler.

So far, I have had to pay ($90.00) to replace two of the small baguettes in my large bridal ring. The warranty that I purchased on the $2000.00 bridal ring is no longer valid since they are out of business (aprox $125.00). To make matters worse, the solitare in my first engagement ring fell out and I had to pay to have it remounted into the anniversary band because the prongs of the original band were so flimsy that I was afraid it would fall out again.

When Friedmans remounted the solitare, the Tiffany setting mount was put so high up that I have had strangers and jewelers alike comment on the shotty workmanship and that it looks wierd, and I am embarrassed to wear the ring as a result. I may as well have set $1100.00 on fire for what I ended up with. (That doesn't even include the money my husband spent to have them repaired/set into one ring. I believe that it was roughly $150.00 to do so.) The diamond tennis bracelet has had multiple issues. The clasp was weak, so I paid $90.00 more to Friedmans to have the clasp tightened and a safety chain put on it (it kept falling off).

A month after having the safety chain installed, the diamond above the clasp fell out. Friedmans refused to replace the diamond because they said that once it left the store it was no longer their problem. I'm not sure what it will cost to replace the missing diamond, but I would imagine that it would be at least $100.00 since replacing the tiny baguettes was $90.00 in the other ring. The clasp of the sapphire bracelet broke, and I lost it. Another $149.00 down the drain. The clasp of the ladies Citizen watch broke, and when I went to Friedmans, I was told that the clasp could not be repaired and the I would have to purchase an entirely new band (to the tune of nearly $100.00). Yet another $239.00 down the drain, and I am left without a watch. (I would like to add that I am not a large woman, and that there was no undue stress placed on any of the clasps.)

For Christmas, I received the 1/4 carat diamond hoops ($99.00). When I tried them on Christmas morning, two of the diamonds fell out of one of the earrings. I took them back to the store and was given a slightly different pair of equal diamond weight and value. Within two weeks, diamonds had fallen out of the new pair. When I returned to the store once again, I was told that they would not exchange them again despite their obvious defects.

By my estimation, I am out aproximately $3000.00 between the repairs I have had to pay for and the broken jewelry that I am unable to use. I wish that I could just return all of the jewelry my husband and I have purchased from Friedmans and get our money back. It is no wonder that the company is now out of business. I hope that someone is able to make them accountable for taking advantage of the public and peddling poorly made jewelry to unsuspecting customers.

We purchased my wedding set for around $1,000 from Friedman's in 2003 along with the extended warranty/insurance for more than $100. I have been very faithful in taking my rings in every 3 months to be checked & cleaned, as this was their policy; otherwise the insurance would be void. I took my rings there in Sept 08 & was told that Friedman's had sold to Whitehall & they would be carrying more high end jewelry but I could still get my rings checked & cleaned there.

I went back on 12/5/08 & the store had closed, no sign in the window that they had moved or anything. I was very furious that I had paid for the insurance & kept up with having it checked every 3 months for the past 5 yrs. & now I can't get them checked anywere. Also I was not aware that supposedly with white gold that its actually rodium plated & they have to be redone every so often. I had mine redone about a year ago & my rings already look gold again. If I had wanted yellow gold that's what we would have bought to begin with.

Everytime I would go in for cleaning they would try to get me to trade up. I told him that this is the set I married with & the set that I'm keeping, they have meaning to them! Does anyone know if its legal what they've done-sell these warranties/insurance to people & then close up shop & not have to honor it? Is there anyway of getting our money back for the insurance?

I was in the Elkton's Friendman's Jewlers several months ago, appox. 4 months before they went out of business & closed. I gave them a gold 18'' linked chain necklace to have repaired. Never heard back from them and as time past and life happens I had forgotten. Now what do I do that they are out of business and they sent my necklace away? The necklace was more then jewelry, it was a special gift from my father. I would like to know what are the nicest ways to go about this first. Is there a way to find out who they sent it to and how to justify my case? In my opinion any repritable jeweler should have kept records to ensure customer satisfactory. Otherwise, that's theft.

I purchased a ring in Florida which appeared to be a good quality ring. After wearing the ring TWICE two of the stones fell out. Friedmans's refused to fix or exchange it. I will never buy from them again. BIG RIP OFF

I now have to pay to have the stones replaced.

My husband purchased my wedding/engagement ring there in December 2007. It was nearly $2000.00 We purchased the extra insurance on the ring. Now the company is out of business and the insurance is no good. I would like a refund of what we paid for the insurance. I have the receipt at home and believe it to be around $130.00.

We paid for insuance that is no longer any good. The insurance was for the lifetime of the ring and free cleanings. I can no longer get my ring cleaned for free and the insurance we paid for is not valid any longer. Also the center stone in the ring appears to be tilted somewhat.

NOTHING but bad deals from Friedmans. When they went bankrupt that is not what I was told, SST called and said they were simply handlimg the accounts now. SST, who I send in payments to on my wedding set send out letters stating that I am late on payments and that sometimes I haven't even sent a payment. All the warranties we have paid for are not even valid, I want to know what to do, if anyone has any info please e-mail me jntharrist@windstream.net.

On March 22 2007, my husband purchased me a 2ct tw 10 carat white gold wedding set. At the time of purchase, he was not told it was final sale or the store was going out of business. He paid $1458.00 for the ring. He was also told he had 60 days to purchase a warranty on the ring. Needless to say, when he went to purchase the warranty, he was told they were going out of business and they could not longer honor a warranty. They told us we should add the ring to our home warranty.

On December 7, 2008, the one carat setting in the ring fell out and I did not find it. I am VERY UPSET because I am stuck with a ring with a huge stone missing and no Freidman's to take it to. I want to be part of the class action lawsuit as well. The ring is of no value without the center stone. We are taking it to have it appraised to see if the diamonds are real. Also, we could not get a warranty because the sales lady said he could pay for it withing 30-60 days.

The economic damage done is we are out of $1458.oo which by the way was the sale price of the ring. The original price was $2430.00. This is a lot of money lost since my husband paid CASH for the ring. He also got him a ring at the same time that cost $600.00 at the time.

On March 22m 2008, my husband purchased me a 2ct tw 10 carat white gold wedding set. At the time of purchase, he was not told it was final sale or the store was going out of business. He paid $1458.00 for the ring. He was also told he had 60 days to purchase a warranty on the ring. Needless to say, when he went to purchase the warranty, he was told they were going out of business and they could not longer honor a warranty. They told us we should add the ring to our home warranty.

On December 7, 2008, the one carat setting in the ring fell out and I did not find it. I am VERY UPSET because I am stuck with a ring with a huge stone missing and no Freidman's to take it to. I want to be part of the class action lawsuit as well. The ring is of no value without the center stone. We are taking it to have it appraised to see if the diamonds are real.

The economic damage done is we are out of $1458.oo which by the way was the sale price of the ring. The original price was $2430.00. This is a lot of money lost since my husband paid CASH for the ring. He also got him a ring at the same time that cost $600.00 at the time.

My husband bought a wedding set & an engagement ring from Friedman's. First, the stone fell out of my engagment ring not once but twice. Then, the following year (2008; he bought our wedding set from there also. The stone fell out of the ring not even a few months after our wedding. It was fix; I picked the ring up on Thursday. On Saturday, of that same week the stone was gone again. When I returned to the store; I was informed that the store would be closing in a few months & my ring warranty was no good. My husband paid for an extended warranty, but the ring can't be fixed. We went to other jewelers but nobody could fix it.

I have a wedding set that I can not even wear after a few months of marriage.

I've purchased over $12,000.00 worth of jewelry from Friedmans and have been making payments longer than the contract called for. I also was charged for appraisals that I did not asked for that came in the mail a month later and now the circle necklace that I purchased for my wife in 2007 was supposed to be 10kt gold but I think it is made with overlay and copper. I have all of my reciepts from the purchases I have made. Would someone please tell me how I can recoupe what I think should be a refund

My husband bought me a new diamond for Christmas in 2007 and now the setting is loose but I have nowhere to go to get it fixed. He also bought the insurance and maintence plan but the stores are closed. I just want to be included in the lawsuit (if any) and be able to get my ring fixed and appraised like everyone else I have read about this morning that was duped!

Obviously, my heart is broken that my husband took the time to shop for me (he doesn't often) and that he was made a victim for something so sincere.

The staff at Friedman's in Murrells Inlet were not verr professional, or courteous.

I had to take my wife's ecklace to another jeweler for the repair, which cost $35.00. I never had gotten any satisfaction from Friedman's

I bought 2 diamond rings in 2000 with the lifetime warranty insurance at Friedmans Jewelry. Now that they are out of business I would like my money back for the insurance. Despite that I dont have insurance on my ring anymore is why I want my money back because I purchased it for that reason.

I Bought two diamond & Gold rings, one mans pd. $1197.00, one womans, pd. $495.00 Bought Warrantee for both, with the understanding i could trade up for a better ring, so itraded the mans ring up to a $5600.00, on sale at 20% off they said same warrantee would cover that ring too. my ring needs repair what can i do? Thank you

lost one diamond, when i took the ring off one more diamond fell out. the ring had 9 diamonds to start with

My husband and i have been shopping at Friedman's for 18 years and have spent thousands of dollars there.Everything we bought we purchaced the lifetime warrenties.My first wedding band broke and we went to have it fixed and they said it would need a 1/4 shank put on it but the insurance wouldn't pay for it,so we paid to have this done,when we got it back my husband picked it up and didn't relly look at it.I noticed it was really thin,The next time i had it cleaned i told them and the sales lady said they didn't put a 1/4 sank on it and wrote a note on a card which i still have because the manager was not in she said.the next time we went in the manager saw the note and said it was sent out and the work was done so there was nothing we could do about it unless we wanted to pay again to have it done.We didn't have it fixed because we refused to pay twice for something that was insured.

Then my husband upgraded my wedding band without a tradein and had it sized well the band broke and they fixed it once and it broke again and they made us pay to have it fixed the second time when it broke again we traded it for a different ring.Everything seemed to be fine.My husband faithfully took my jewelry every 3 months to have it inspected and cleaned.The last time we took my jewelery they were no longer opened and we were never notified they were closing and the new jewelery store said they would not clean or inspect my rings.What did we pay all that money for?

Nov.20th of this year was our anniversary and we went into a jewelery store just to browse and they asked if i would like my jewelery cleaned and i said yes.The lady took my ring at first and she put it under a microscope first to look at it and she walked up to me and said she could not clean my ring for fear that the diamonds would fall out.I didn't believe it so she took my husband and i over and we both looked at it 4 diamonds were loose and one looked like it would fall out if the ring was tipped upside down.I was devistated.so of course i had her check the other jewelery i had on every thing else was ok,but i have much more jewelery at home i wonder about now.I really think these people should have to refund peoples money.I walked out of the jewelery store on my annivesary with no ring on my finger to wear i had to hold back the tears.I waited 10 years for that ring and now have nothing to show for it and i have never taken my wedding set off only to have it cleaned and inspected.needless to say my husband is very upset too.

I bought a white gold watch and a set of 1 ctw diamond earrings in white gold. I am allergic to fake or coated jewelry so when my ears became red swollen and infected i took my earrings to another jewler since Friedman's in Hamilton Place mall here in Chattanooga went out of business. Not only is the setting for my earrings not 10 k white gold, the diamonds aren't real AND the watch I purchased is the same. The diamonds set in it are fake and the band and face aren't 10 k white gold.

I am out 455.00 for the doctors appointment that I went to to see what was wrong with my ears, since the jewelry I bought i thought couldn't be the cause, the 335.00 for the watch and the 699.00 for the earrings.

On 12/15/00 I bought a 3 stone 14kt 1/2ctw ring with warranty. Was told I could upgrade anytime and the amount that I had spent on the ring on 12/15 could be used as a down payment for an upgraded ring. Total paid with tax & warranty was $622.22. Was ready to upgrade my ring and found out all freindmans have went under. Cant find out who bought them out or if someone is going to uphold the warranty and upgrade that was promised when the the ring was first purchased.

Bought a ring that I thought could be used as an investment and now no warranty or no upgrade. Paid for something that cant not be used as far as the warranty or upgrade.

I had opened an account with Friedman's and purchased some earrings for myself and pearls for my Mother. I paid the bill on time and when I got my tax refund, called and asked for the pay off balance. I was told that I could pay by phone right then and I then asked for them to close the account. Two months later I received a bill for $2.00.

I called and was told it was a finance charge and that they would remove it. WELL, it was never removed and was reported as being past due and had a balance of $800, something I did not discover until I went to purchase a home and was told I had ONE derogatory account on my credit...Friedmans.

So I again called them and asked them to remove the $2 that I was not going to pay and to update the credit report. Mistake...They posted as closed and as payments not made on time. Now after reading the comments online, I am wondering if my earrings are real.

have been turned down for credit because of past delinquencies. this is the only reported delinquency on my credit report and will be there for seven years.

My husband bought my wedding set from Friedman's in 2002 and I have heard that they have gone out of business. Along with my wedding set, he bought the warranty which said that I needed to get my ring cleaned every 3 months to keep it up and for Friedman's to pay for any needed repairs. I was able to keep up my warranty while the store was located here in Asheboro, NC where we live, but they had moved locations to High Point, NC. I could not get there every 3 month's to keep it up.

Now that they have gone out of business, is there any way we can get the money back that we paid for the warranty and/or the rings? I have all of the paperwork that we got when we bought it.

I purchased my Diamond ring from Friedman's. I also purchased the lifetime insurance for the ring for $130.00. Both Friedman's in Kingpsport, TN and Wise County, V have since closed and I can't take the rings anywhere for inspection or cleaned as stated in the signed agreement we had. Friedman's broke their agreement on the insurance policy. Can I try to get our money back on the policy due to mot being able to have services every three months as stated. I paid for something that I can not longer get done!!

My Diamond ring can not be cleaned or inspect every 3 months as stated in the contact that I paid for when I purchased this $2570.00 Ring.I deserve a refund of my money back.

I purchased my Diamond ring from Friedman's. I also purchased the lifetime insurance for the ring for $130.00. Both Friedman's in Kingpsport, TN and Wise County, V have since closed and I can't take the rings anywhere for inspection or cleaned as stated in the signed agreement we had. Friedman's broke their agreement on the insurance policy. Can I try to get our money back on the policy due to mot being able to have services every three months as stated. I paid for something that I can not longer get done!!

My Diamond ring can not be cleaned or inspect every 3 months as stated in the contact that I paid for when I purchased this $2570.00 Ring.I deserve a refund of my money back.

My husband bought me a diamond bracelet and earrings for Christmas 2007. the bracelet brok and I have the extended warranty, but no where to have it fixed. And not sure the diamonds are real..

I have a useless bracelet at the moment that I dearly loved and am out the extended warranty money that was paid to keep it fixed and now not sure the gems are real...I am heartbroken over this and my husband is very upset at being duped by a nationwide company.

i bought a diamond ring from there store about a year and half to two years ago. Well i was going to sell it to someone and i took it to have it cleaned before i sold it and the people test it and it came back as a moisenite a lab made diamond. This is not what i was supposed to be paying for. It was supposed to be a real 1 kt. diamond.

i was sold a diamond that is not real and they are expecting me to pay for a diamond that is not real.

My husband and I both purchased Lifetime Diamond Bond and Insurance on our wedding sets. They're out of business now. Throughout our 3 years of marriage, I've had 2 diamonds lost and replaced and my husband had 1 lost and replaced (but not without a fight with Friedman's even with the bond)!

Whitehall took over Friedman's in Columbia, SC but they say they don't have anything to do with Friedman's. Now, my husband has lost another diamond and we have no way of getting it fixed without paying a store. What can we do about getting reimbursed for our diamond bond and insurance?

My fiance purchased me a 1 ct diamond white gold engagement ring valued at almost 3000.00. He purchased all the extra insurance and things considering the cost of the ring. Ive been getting harassing calls from the place that has taken over Friedman's accounts saying that our payments are late when they are not. I never had a problem until they took over.

Now Im reading all of your complaints and wondering if my ring is even real.

I purchased a set of engagement rings from the store in Lexington, SC. At the time I was told that I could have the rings resized and cleaned at anytime. I was also told that I had a Diamond Bond warranty but this is not true because now six months later friedman,s has since gone of of business and now my wife can't wear her rings because one of the stones is missing and there is no where we can take and had the rings repaired at. If I take them to another store than we have to pay. What did I buy all this extra insurance for if it is no good?

i purchased a pair of 14 kt gold 1 ct diamond earrings from Friedmans in the going out of business sale. Well I decided to sell these ear rings and I went to my local pawn shop. The lady came back to me and told me they were not real. you have no idea how mad this made me. I came home and told my husband and he is talking to an attorney tomorrow morning. They were orginally $1499.00 but I only paid about $600.00. They can not do this to people. This is not how you run a business in the USA. I will be sueing them.

Well I put a Ring on lay a way for my fiance last year. It was a hundred and fifty dollars. couple weeks later i go back to put more money down and they tell me that i cant. So im asking a bunch of questions and they say there filing for bank ruptcy. I told them if thats the case i would like to get my money back. Well they tell me i cant have my money back and i would get something in the about it and i never heard from them what can i do about it

My husband and I purchased our wedding bands and 1/2 carat diamond engagement ring in April 2008. We purchased the insurance for all 3 rings. The lady doing our order explained to us that it would be approx 2 weeks before they would be ready due to resizing which was fine. The rings were suppose to be done on a Tuesday, we called them several times to see if we could maybe speed up the process since we wanted them fast. No such luck.

On the Saturday before they were do back I received a call from the store saying I needed to come pick up the rings they could not be repaired due to uncontrollable circumstances. When I asked her what the circumstances were she would not tell me and so I stated if they could not be resized since we already paid for that they needed to refund our insurance we bought which totalled to almost $300. She informed me they could not. So I stated I would like a full refund and did not want the merchandise. Again I was told over the phone that was not possible.

So I went to the store to get more information. Again I am told I cannot get any type of refund when my reciept clearly showed I had 30 days to return any unwanted merchandise, and since this merchandise was NEVER in my hands there should be no problem doing so. But again I was denied a refund and was given the rings as is. I was kicked out of the store by the employees and forced to go pay $115 to have my rings resized by another jeweler.

I was informed I could still use the insurance but would have to mail in my rings and since our wedding was in 2 weeks that was not an option. That store had my rings for 2 weeks before informing me of the situation. I filed a complaint with BBB and it was unable to be resolved. Now I am still paying on my rings and they have absolutely NO PROBLEM taking my money. Should have went to another jeweler biggest mistake we ever made was going in that store!

My husband bought me a ring in March 2003. It was a platinum band with 1/3 carat diamond. The total cost was approximately $1500. He made all the payments through May and then lost his job, but still kept making small payments when we could afford it. Then he started working again in July or August and started paying more and then he received a settlement and sent them a money order for $560 to completely pay off (or at least pay off a large chunk) the account.

After that we never received another bill from them or anything so we assumed we must have paid off the entire account (an acquaintance stole a bunch of our personal belongings, and our receipts were with everything that was stolen), but then in 2005 we received a letter from a collection agency stating that we owed more and that further action would be taken if we did not make a payment. We sent a payment once we could finally afford it, in 2006, when my husband received a personal injury settlement that was long overdue. The money order came back to us as undeliverable.

So we just decided to forget about it until they sent another bill or letter. Then in September this year my husband received a court summons that he was to appear in small claims court because he still owed Friedman's $855. Our last letter from a collection agency states $861 but our own calculations come out to a balance of $835 IF we hadn't made all the payments like they claim. We tried to ask them for a list of the payments that they've received from us but they will not send it. The last payment we have a record of that we made was $560, and when my husband asked their attorney what their records show the last payment was, they say it was $60. So we think they only credited us for $60 of the $560 money order we sent and probably used the other $500 of it for personal gain or something. Who knows?

All I know is, we DO NOT owe what they say we owe, and now they're claiming that they credited us for that $560. I'm pretty sure they're just doing it so that the judge rules against us; in December, my husband has a civil trial to settle it once and for all. I plan to go with him and tell the judge about everything I've read on consumeraffairs.com and see what she says (or see if their attorneys decide to drop the case). If not maybe we should file a countersuit and get ALL our money back; one year when I went to another jeweler he told me it was worth nothing more than $125.

All this is surely bad on our credit. We've come to the conclusion that it's easier to pay things in full when possible and credit is for stupid people who want to live beyond their means. We don't even try to get credit reports anymore because we don't need it.

THE COMPANY WENT OUT OF BUSINESS, BUT THE CORPORATE OFFICE IS IN ATLANTA. This Store use to be my store of choice. I've bought several items from this store and have spent approxmately $1000 On Saturday, October 18, 2008 I went to Quick's Pawn Shop in Tuscaloosa, AL to sell the jewerly I bought my boyfriend. The jewerly included a gold bracelet that I paid about $575 for and a gold and diamond chain that was about $500. I was in total shock when the Representative at the Pawn shop tested my jewelry and told me it was not real gold, then she showed me the test to prove it. I told her it had to be real because I bought it from Friedman's Jewerly and that I paid a lot of maoney for it, so she said she has gotten a lot of complaints regarding Friedman's. Now that the store I bought the jewerly from is out of business. What can I do about the fake gold they are selling?

I spent alot of money with this jewerly store under the impression that this was a reputable company and that their gold was REAL.

Within the last month I started getting calls from Vital Recovery Services for an outstanding debt with Friedman's Jewelers. I have never had an account with this store and immediately called the collector back. I was not able to speak with a person until today, a month into calling on a daily basis to resolve this. The debt is from 1995! Yes, thirteen years later I'm getting the first calls about this charge. The lady stated it was for three hundred and some odd dollars, but they'd settle for a lesser amount. I was not old enough to establish a credit card in 1995 and have never had a credit card because I was raised with the belief that if you can't pay for it with cash, you don't HAVE to have it. So, when the lady asked if my parents or someone in my household would have used my information to obtain jewelry I was thrown off guard, not to mention very offended.

No one can tell me where this account was established, what was purchased, if any bills were ever paid or why I'm just now being contacted about this debt. I've looked online and there is nothing listed for a contact for their corporate office and the nearest Friedman's store is a few towns over, and in a location that I have never shopped in. It's quite strange that I've never heard from this retailer until recently through their collection agency, I've had the same number (that they called on) since 1999 and in the last month they now call everyday, but I when I attempt to find out the source of this charge no one can assist me.

I am a hound dog about my credit report and, when checking it every time in the past, this charge was never on there. Now, the collector is telling me they are reporting it and I know it will effect my credit. If I'm having this difficult a time finding out where the account was established and it's taken them 13 years to contact me, I know that getting it resolved and off my credit report will be even more challenging. They could, according to the lady I spoke with, report it as not paid since 1995.

I purchased a ring for a high school girlfriend back in 2000 for a little more than $100. I opened an account with Friedman's to get a 10% discount. I put the amount on the card, and when i got the bill i went to the store and paid off the account, and closed the account that day. Come to find out in 2005 after joining the military and trying to buy a home, there is was on my credit report, and amount past due of $187 and some change.

I disputed this through freecreditreport and they informed me they could not locate the store the purchased was made from, and friedman's had no records from when the store had closed. Therefore they could not remove it from my account and it would stay until it was paid in full. I contacted friedman's and they informed me they could not pull the records, since that store had closed in 2002. I asked if this could be resolved because i never spent more than $100 at the store and they were trying to charge me $187. They told me that it needs to be paid in full to be resolved.

I know it hurts my score, but they still have not recieved their money for the purchase i did not make! This company sounds very scandolous, and if they do not resolve this, they will not get the money!

This event has caused my credit score to not be as well as it should be! I would like to have this resolved to improve my credit rating.

I purchased a ring for a high school girlfriend back in 2000 for a little more than $100. I opened an account with Friedman's to get a 10% discount. I put the amount on the card, and when i got the bill i went to the store and paid off the account, and closed the account that day.

Come to find out in 2005 after joining the military and trying to buy a home, there is was on my credit report, and amount past due of $187 and some change. I disputed this through freecreditreport.com and they informed me they could not locate the store the purchased was made from, and friedman's had no records from when the store had closed. Therefore they could not remove it from my account and it would stay until it was paid in full.

I contacted friedman's and they informed me they could not pull the records, since that store had closed in 2002. I asked if this could be resolved because i never spent more than $100 at the store and they were trying to charge me $187. They told me that it needs to be paid in full to be resolved. I know it hurts my score, but they still have not recieved their money for the purchase i did not make!! This company sounds very scandolous, and if they do not resolve this, they will not get the money!!

We have purchased 16 items from Crescent Jewelers between 07/06/01 and 12/30/06. We purchased the diamond and/or gold lifetime warranty bonds on each piece. We have honored the contract requiring an inspection every 90 days. When Crescent stores were sold to White Hall Jewelers they 'honored' the bonds for Crescent customers. Now all of the White Hall Stores are going out of business too. We were told they will no longer service our jewelry.

I have tried numerous contact numbers to obtain information, only to find Friedmans is only servicing the 2 yr contracts and provides contact information for folks with credit accounts. We purchased our items in full at the time of purchase. Therefore we are left holding the bag on useless Lifetime Diamond and Gold Bond Warranties.

Now we own jewelry that we cannot have serviced, repaired, inspected, or cleaned by the seller that ensured repair, replacement or refund of our purchases. What recourse do we have to see justice? We kept our end of the contract!

I took my wide whitegold wedding band in to be sized.Was told that i would be called when they were finished.Never heard a word went to check on it and they had gone out of business. never contact me or wrote me to let me know how i could get my ring back.I will be contacting a lawyer if this matter is not resolved.Thanks

It has cause a lot of heartache because my husband purchase that wedding band for me he has since passed away and i would like to have back.

I took my wide whitegold wedding band in to be sized.Was told that i would be called when they were finished.Never heard a word went to check on it and they had gone out of business. never contact me or wrote me to let me know how i could get my ring back.I will be contacting a lawyer if this matter is not resolved.

We purchased my wedding set from Friedman's. We also purchased the lifetime insurance for the ring set. Both Friedman's in Batesville(Independence County) and Searcy(White County) closed. We can't take the rings anywhere for inspection. Friedman's broke their agreement on the insurance policy. Can we try to get our money back on the policy.

In December 2006 my fiance purchased a 1 and a half carat white gold diamond ring from Friedman's Jewelers in Lake City, FL. He also purchased the N.E.W. 2 year protection plan. The ring is absolutely gorgeous, however, I noticed a small white spot in one corner of the center stone. I thought that it was my ring's trademark. No diamond is perfect!

The bottom of the band had gradually become yellowed just due to normal wear and tear. Well, in March of this year we went in to the store in which he had bought the ring. We had it sent off to have the rhodium coat redone.We were promised that my ring would be back on or before 4 weeks from the date we brought it in.

During this time the Friedman's store closed. And what was Friedman's became Whitehall Jewelers. The Whitehall employees knew nothing about my ring that had been sent off weeks before, nor could they seem to get any information from the 800 number they were left to call about Friedman's customers' jewelry. It was 5 weeks before I finally received my ring!

After observing the ring I noticed that my entire ring now looked more yellow than just the bottom of the band did before I sent it off! I also noticed a small spot where it looked like some of the rhodium had spilled over and whoever was working on it did not clean it off. I just decided to let this go and hoped that I would not have to send my ring off again for anything else.

On Friday, October 10, 2008 I noticed that one of the accent stones had fallen out of my band. I was not looking forward to having to go through sending my ring off again. But I called the 800 number that I was given so that I could file a claim to have my ring repaired for free under my protection plan. I was told by the employee to fax my receipt information, name, address and phone number to a customer correspondence number and that someone would get back with me within 2 days. I sent the fax on Saturday October 11th. I decided to call the 800 number again on Tuesday to see if they had received my fax. The employee on the line had no information for me. She then told me I would be contacted within 3-5 days. These people are very good at giving you the run around.

I've felt very uneasy about sending my engagement ring this time. So I decided today (10/16/08) that I would take it to a local master jeweler to have my ring looked at. The master jeweler told me that my ring looked yellow because they completely removed the rhodium and just polished it! They didn't even put a new rhodium coat on my ring, which is why it was sent off in the first place!

And what I thought was a little rhodium spilled over on to one of the accent diamonds was actually from a sautering iron! Apparently that diamond had fallen out while they were supposed to put a new coat of rhodium on my ring. They replaced it and then sautered around the diamond to hold it in place!

And one last thing. The 1/2 carat center stone's trademark white spot was actually a chip in the diamond that the master jeweler discovered! He said that the prongs had been put on too tight when the company set the diamond!

I'm extremely disappointed with the Friedman's Jewelers/ N.E.W. Jewelry Protection Plan system. I hope no one else has to go through what my fiance and I have gone through with these companies. If nothing else, I hope our experience prevents anyone else from sending their jewelry off! It doesn't matter how much you payed for a protection plan. It's not worth it!

before this store actually opened, the manager went around preapproving credit accounts. We filled out the application, but after checking out the merchandise and prices, decided not to shop there. Twice during the last few years we received letters stating we were behind in payments. We took the letters to the store and were told there was a computer problem and not to worry about it. After the store closed, we received a letter from a collection agency stating we owed them over $40000. dollars.

They called my brother in law and spoke to him about the so called situation, which is illegal. I called them and told them we never purchased anything from them and they had no right to speak to my brother in law. We explained that our information was on file for some time and someone must have used that information to run up a bill. They were very rude and have threatened to garnish our wages and report this to our credit.

This store has been taken over by the same company as Friedmans Jewelers, and having read the complaints against them it makes more sense to me what is going on here.

I bought an anniversary ring for my wife about a year ago. I have been paying on the ring. I went to the friedmans website to make my payment and could not access their website. I finally read on the internet that a lot of their stores were closed down. I am trying to make payments and can't. I don't want to ruin my credit simply because I can't access the website or find a phone number to call.

possible credit rating damage.

My husband bought me a beautiful 2 carat princess cut engagement ring in white gold. 6 months later we had to go back because my finger stayed raw and broke out. we settled for a 1 1/2 yellow gold ring ,well the stone on wedding band came out. We went back and they repaired, we have the insurance. Now another stone has fell out and they are out of buisness and no one seems to know how I can contact them.

I have only had this ring for a year maybe and this is the second time a stone has came out. My husband is a hard worker and wanted me to have the best and never worry. how can people sell you something with insurance that you pay dearly for, and not have to honor that?

I have 6 stones on my band, one has fallen out again and it looks bad and also snags on everything. breaks my heart.

I purchased a bridal set and I was overcharged and product is damaged and defaulted and I have had to get it repaired twice and now it is broken again. I have lost stones out of it. The band has broken twice. I paid $3285.00 for it and this is too much to have something so beautiful be so lowsy.

My wife (at the time fiancee) and I went to Friedmans in Athens, Texas and bought two rings (my ring and another to go with her engagement ring). We had been advised by family to get an apprisal on the rings so that we could claim the rings on homeowners/renters insurance if needed. We opened a credit account and bought the rings.

Several weeks later, we finally received the appriasal for her ring while still waiting to receive mine. We called the store only to find it was closed and then called the Friedman's themselves and talked to whatever company was handling there stuff. They told us the appriasal was mailed out but we have yet to recieve it. We're still paying on the rings but, I want my appriasal before I finish paying off the account. They still maintain they don't have the appriasal nor do they have a copy of it.

In the mean time, I'm not paying the final $30 or so until I get the appriasal. I can not claim my ring on my homeowners/renters insurance. If something were to happen, I would not be able to get either reimbursed or be able to buy a replacement.

I bought a $150+ set ruby earings w/pendant in 2006 for my girlfriend. I wanted to pay cash but was asked to open a credit card account for an additional 20% off I figured there was no harm and it was a good deal. when I got the 1st bill I paid it in full. A few months went by and than I got a letter in the mail saying I owed like $5 bucks and my account was over due. I took the letter to the store and spoke with the manger He was nice and said he was very sorry. He told me they would take care of it right away.

If I remember I also closed my account that day. I thought it was strange in todays computer age he hand wrote the problem in some kind of ledger book and said it was taken care of. I got another letter in the mail and it stated I owed even more money for late fees.I called about the problem I was told it takes time to get in the system. I never got another letter again. I thought the problem was corrected. come to find I was very wrong

than in Sept. of 2008 I ran my ferr credit report and found that I have a $0 balance and a negative mark on my credit report for not paying. All this over 5 bucks I have perfect credit except for my friedmans account. I tryed to call the store thats been there for years to find the whole company went under and has been in trouble for the same kind of things and now I am very very mad and don't know what to do. I wish I knew how to fix this problem. I hope you can please help me.

My husband purchased my diamond solitaire engagement ring from Friedman's prior to a trip to New York City several years ago so he could propose on top of the Empire State Building while we were there on business. He also purchased a lifetime warranty with the ring.

I noticed yesterday that the ring felt very sharp when it touched my skin, only to look down and see the ring without the diamond. I now have no way of repairing or replacing the ring since Friedman's is no longer in business. That's a horrible let-down since one assumes that a LIFETIME warranty will be for a lifetime.

I had a $900.00 ring but the value of it to me was not able to be measured.

Last year i bought my Fiance a ring set with the protection plan on it and the stone fell out. I have searched for a number or something i could call to get the ring repaired but have had no luck in finding anything, tho i am afraid of searching any more and sending this ring off for repairs due to ppl saying they arent getting it back. Please give me some options

My husband purchased a 1.0 diamond Melrose Diamond Engagement/Wedding ring from Regency Jewelers on March 1st,1997. It carried a Limited Lifetime Diamond Warranty if cleaned and checked every 6 months. Regency was purchased by Friedman's a few years ago, who honored that warranty. When I went in earlier this month to get my ring checked and cleaned, I was told Friedman's had gone bankrupt and my diamond warranty is useless; if the stone falls out, it is no longer warranteed.

Possible loss of diamond, inconvenience of searching for new jeweler to check and clean ring--with no warranty provided.

I called to pick-up a ring that was being made for me and to my surprise I found out they have all closed down for bankrupt issues and they still have my ring that was being made. I need to know if I am going to get my ring returned to me any time soon. They never called to tell me the store was going to close down nor did I recieve amy letter stating that.

Is there a contact # that I can call to get info about the jewelry they still have of mine. I am sure I am not alone due to the letters I have read on-line. Could you please give me some info on how to get my jewelry back!

I called to pick-up a ring that was being made for me and to my surprise I found out they have all closed down for bankrupt issues and they still have my ring that was being made. I need to know if I am going to get my ring returned to me any time soon. They never called to tell me the store was going to close down nor did I recieve amy letter stating that..

Is there a contact # that I can call to get info about the jewelry they still have of mine. I am sure I am not alone due to the letters I have read on-line. Could you please give me some info on how to get my jewelry back!

My son bought his girlfriend a ring with a warranty last x-mas from Freidmans. A couple months ago the stone fell out and they took it to the store and they told him they were going out of business to get his paperwork and call the number from the warranty and they would take care of it. I called for him and they told me they would send an envelope with some info on how to send it back to them. So, thats is what we did.

They asked for the warranty book to be sent in with the ring. The only thing we have is the original copy of the receipt! We have not heard from them and cannot find any numbers to call. The number we did have is with the ring and the warranty book!

My finace bought my diamond solitare 3 months ago & at that time purchased the lifetime warranty for an extra $100+. Now the store is closed & the white gold on the band has changed colors. Where am I supposed to take it/send it? We are fairly certain that the ring we selected in the store & sent off for sizing was a different ring than we recieved the following week.

We aren't sure how much it will cost to have it fixed.

my fiance' bought me an engagement ring in march 24, 08 we purchased the insurance incase anything happened to it and to pay for the sizing, (we sent it off to be sized up to and 8 and when i was called to pick it up it was sized down to a size 6, before the sizing i could atlease get it on my finger, at this point i couldn't even past my knuckle, so i had to wait another week to get it back again and i know that also took away from the value of the ring)

3 months later the band broke next to the stone on 1 side and i took it off so i wouldn't lose the stone, and i went to the mall to get it repaired and the store was closed, this was in june 08 i got the number to corporate office from the mall info center who said they closed a few months before that and that number as well as the store number has been disconnected no forwarding number

now i have a broken ring and paid extra insurance and cannot get it fix, at time of purchase i was not told the store would be closing and considering they closed only weeks after the purchase they must have known they would be closing, but they sold me the ring and the insurance with out informing me of the closure at the time i cannot find any info on how to get it fixed and i have an engagement ring i cannot wear.

and now i even wonder if it is real like i was told or if it is fake, but either way when you spend even $300 on a ring that you cannot wear to so you are engaged then i have had nothing but disappointment from this company

I have purchased several pieces of jewelry from this Jewelry store. I also purchased the lifetime warranty on these pieces.

Now that this company has disolved I have no where to have repair work done. I have a bracelet and ring that needs repairing now.

I purchased a engagement ring and band from Friedman's store located in Marianna on there store credit card. in Feb.2008 My payment history with this company has been flawless, the store closed soon after my purchase and I never recieved a billing statement.

on 9/22/08 I recieved a threating phone call at work from a male employee of friedman's,he was not interested in solving the problem.He stated that they will come to my house and get what I stold.He wouldn't give me his name,also he would contact my employer to garnish my wages.I tried to give him my mailing address he statedI don't have time to. he continued to call me names and try to intemidate me.

I went to different Jeweler to see if they could fix it and check it for any other problems. They rounded it out no big deal, didn't even charge me! But when they put it under the microscope they found that my prongs were wearing down, and would have to be re-tipped. Costing about 100$. When I inquired as to why a platinum ring is already bending and wearing down they then looked at the stamp and told me my ring was 95% palladium, and only 5% platinum. So the ring I purchased for the durability would now cost me about 1200$ to have my stones set in what I was told I was purchasing the first time. When going back to the store the manager would then inform me that there was nothing she could do. I am still currently paying off my account for which went to their collector, who is now charging me interest for keeping the account open on a ring that not what I supposedly purchased in the beginning.

No physical damage, but I am definitely not happy with the setting of my ring. And do not have the money to get it done the way I wanted in the first place, nor do I believe I should be paying for a ring I that wasn't sold correctly.

Husband purchased a one-carat marquis solitaire diamond ring from the Premiere Collection during their bankruptcy sale at 50% off.Ring was NOT part of the more expensive Premiere collection.The inside band would be stamped Premiere if it was and we received no certification that is included with Premier diamonds.

I am EXTREMELY DISAPPOINTED that we were charged as if we were purchasing from the most expensive line of diamond rings and getting the best quality,brilliance,cut,color,etc. when we actually were purchasing just regular grade jewelry.We were OVERCHARGED as ALL DIAMOND SOLITAIRES were 50% and this one represented to be one of the higher end ones from the exclusive Premiere Collection. It was misrepresented and fraud.

I bought my Fiance a necklace and ring set for Valentines Day. She loved it, they both were silver with pink sapphires and diamonds. She wore both for about 2 or 3 months then one of the stones fell out of the ring and I got the insurance protection on them so she called and told them what happened and they told her they would send her a mailing sticker for the ring to have it sent off and fixed. She got it and sent it off they told her to send the receipt and the insurance packet with it.

We just got a check for the money I spent on the insurance from N.E.W. in Sterling VA. But we never got the ring back she called and has been looking all around for a class action law suit around here but when we called and tried going to there website it tried giving us a virus and all the numbers are disconnected. She still has the necklace but the ring that's all she wants back. We just need to know if there is anything we can do. Please let us know.

My husband bought my wedding ring & band from Freidman's Jewerly around Dec. 20-2007. He even purchased their Insurance, ext. warranty and all that good stuff. So, if I lose a diamaond they replace it, or if my ring needs replated it would be done for free and it would get cleaned for free, from them.

We went to purchase the other matching baquet band (9-5-08) for the wedding, but only found all the stores have gone out of business and left us with no warrantys and no insurance! They should have mailed a letter out to their customers letting know of this so we could a return on the insurance and the warranty, that we will never be able to use, as only a Freidman's will honer these policies, and since they are shut down we are out of $1000's of dollars!

I feel we should not have to pay for these extra benifits if we will never be able to receive a service. There should be a law that you don't have to on something if you will never be able to receive that service! To make matters worse no other jewerly store will give us a warranty on my rings(3) as we didn't didn't purchase from them so we are stuck, with no warranty.

I hope everyone that has been affected by this gets the respect the deserve, there are too many people out there for not to have a Class Action Suit against Freidman's.

I have multiple warranties on jewelry I have purchased and only owe a small balance. I have paid off my account over the years several times always on time, honoring my account terms with this company. Now I find out they are not going to do the same shouldn't these useless warranties be deducted from any balances we owe? and what about no notice to do so.

Come on there has to be something we can do, they could sure do something if the situation was reversed. Now if I have this jewelry repaired I have to pay somebody else to do it while paying for insurance that is no good

I purchased a diamond ring and a pair of threader earrings. I was talked into to purcahasing insurance for my purchase. I was told by the salesperson that the insurance would cover in case my ring was lost or stolen or if it had lost stones. I found out afterwards that it was just a lie because they did not follow through with what they had promised.

I am now in need of a stone replacement and have nowhere to turn because both Texarkana locations have closed. I feel cheated because I paid money for insurance and am not able to use it. I am now sitting on a diamond ring that is worthless because of the missing stone. I believe that I should be compensated in some way because of this matter.

My account was debited twice for the purchase of my ring. I made monthly payments and paid off the balance in the beginning of the year. (can not recall the exact date). Months later, my account was debited the same amount and I was told that I was not. I was actually made to pay for a ring twice. I was so upset and the customer service all but called me a liar. I think that something should be done about this. I want to be compensated for the whole terrible ordeal.

My Fiance purchased a Bridal Diamond engagement set from Friedman's december of 2007. I was attempting to lose weight before I had the ring sized to keep from double sizing. I had never worn the ring due to sizing and when I finally went for sizing, I found that they had closed with no forwarding number, and when taking the bridal set out of the box, one of the stones came out. My fiance didn't purchase the insurance, therefore, I have no options, because there are no Friedman's Jewelers to take it to. What will i do for my wedding? I can't get married with a ring that has a missing stone. That is like getting married without the Bride.

It will cost me $45.00 for sizing at another jeweler, also, will cost me $95.00 to have the stone replaced. I am afraid to send it off, due to the possibility of someone switching the stones because I have not dealt with other jewelers before.

My boyfriend bought me a ring from Friedman's in August 2007. Four months later a stone fell out so I brought it back to the store and they told me they would fix it since I had insurance. I got a phone call about three months later from them telling me to pick my ring up. When I arrived they said no one fixed it and they tried to charge me even though I had insurance! They said they were going out of business in less than two weeks so I would have to mail it off. I called a toll free number from the Friedman's brochure and they sent me an address to mail them my ring. It's been over four months and I still don't have my ring and I can't get anyone on the phone to help me!

I and my husband and son have purchased thousands of dolllars of jewelry from Friedmans here in Fayetteville NC and the one in South Myrtle Beach SC. I went in to have my jewelry inspected which I did for the past several years every three months. In June when I went in they said they were going out of business but that I would not have any problems that Whitehall was taking over all their jewelry inspections and would stand behind the warranty.

I went in today Sept 8 th as my 90 days was up to have it inspected again and Whitehalls will not stand behind it because they are now going out of business. We paid good money for the warrantys on this jewelry. They took our money without a problem now there is no one to stand behind it. I would like to be on any Class Action law suit that is possible.

I to bought the inssurance and now its useless and cant get my ring resize or cleaned for free as promised. If any one knows any kind of resolution that i can be part of email me. I will be glad to help in any way i can or recive help or info on any cases with this company!

I had bought my wife a watch, wedding set,and another ring. I paid a petty penny for all still have papers on them. Her ring is turning like a copper color and its supposed to be 10 krt and the diamonds are supposed to be a carrat. Her watch is turning silver and I paid 200 and some dollars for it I think this is ridiculous to pay this much for jewelry and it be that cheap.

The ring and watch both are turning colors from gold to like a copper color

Dear Sirs: I did not know this co. went out of business, but this co. keeps reporting me to the credit bureau that I am behind on my payments; however I paid this debt about 2or 3yrs ago. I need to know how to remove this from my credit if they went out of business it will be hard for me to prove for they will deny it. Please help me and advice me on what to do... Respectfully yours,

My credit is being hurt by this co.

I purchased several pieces of jewelry along with the life -time warranty's on replacement and repairs. I was in need of repairs and a diamond replacement and went to the store where I purchased the pieces from, only to find them closed. The phone has been disconnected as well. I am unable to find another store to do the repairs and honor the contracts.

This has been and inconvenience and i will have to pay additional costs to have the repairs and replacement taken care of by another jeweler.

I purchased my fiance's engagement ring from their store in December of 2007. The ring was at a reasonable price and she loved it. Well since they went bankrupt they won't stop hounding me about a monthly fee that is supposed to be for credit protection. I have since transferred my balance from them to a credit union and the account I had with them has a zero balance but they still keep charging me fees. I have told them to cancel the account and even sent a certified letter to them which they signed and sent back but they still won't close the account. I refuse to pay this balance since I don't have anything with them.

Through this they have ruined my credit.

I purchased a one-carat ring and I now I can't get service for the ring, no insurance coverage information, and I can't make a payment online, or store, and I have to pay additional fees to use their service for payment via telephone. I have purchase jeweraly from this company since 1988 and I am angry that I cannot get the service I paid for now plus late fees.

I want to be involved with any and all class action suits on this company.

ipurchased a diamond wedding ring,opal and diamond ring and a tanzanite ring. I bought the life time warranty.Several hundreds of dollars that I spent alone for this protection. Now that they are out of business there is now place to have repairs, cleanings or exchanges. The lifetime warranty on my bridal jewelry set afforded me an opportunity to obtain repairs, exchanges, and upgrades at anytime. My opal has fallen out and i always had reoccurring problems with the Tanzanite being worked on. I have at least 6000 dollars of jewelry i am afraid to wear.

I am afraid to where any of the 3 pieces of jewelry in fear of loosing stones that will not be replaced.

I had an account with Friedman's jewelers into which I PAID off.Only to find that when my wife and I went to apply for a bank loan that I had info on my credit report that I had reopened an account that now has a balance of 700.00+ dollars for Friedman's jewelers.I have only had an account with them one time unto which I PAID off.I have not had any other accounts or opened any new accounts with Friedman's jewelers.

I can not find a contact number for Friedman's jewelers to complain about this problem and now this is affecting our ability to purches the home we would like to have.

My husband and I used Freidmans for most of our fine spending. I am not one who has alot of jewelry so when we decided to get married we bought our matching bands were I was able to get credit. The people were nice and the prices were low. We had them paid off within 3 months and they have held up fine.

When we decided we could afford another purchase we went back. My husband bought me a necklace with a heart on it. Every time I turned around my necklace was broke. He would take it back in and they would give him another one.

While he did that he bought me a three ring set. The diamond fell out of one of the bands. I delayed myself from taking it in to get it fixed even though they are under warranty. Then when my pendent broke (not the chain)I decided that it was time to take them in and have them both fixed at the same time. I drive all the way to the store and they are no longer there. Now I am stuck with a broken charm that would have to be soldered back together and a band missing a diamond that is not under warranty with any other store.

All my bills are paid and I owe nothing. I would like to cancel my card so it does not show as open credit and can't do that because there is no number or other contact information that I can find on the internet. I would like to get my jewelry fixed but without the warranty I paid for I can't afford to have anyone else do it.

Purchased a Seiko gts. watch have been making all payments on time, never late and I tried today and it seems that the web. site is closed. Now I will be fascing late fees and finance charges that should not happen and look bad on my credit. They sold me this watch in place of the one I sent in for repair that they felt was unrepairable and all that was wrong with it was to change the battery and a slight scatch on the face. The store said they could not change this battery in the store it had to be sent out to their Watch Service deartment. then I get a call to come & gat the watch and they said it was to damaged to repair.

I had alot of sentamental value for that watch due to it being a gift to my husband for his birthday. They did not even call me to ask if I wanted it back they just destroyed it. so I could noot even get it back. I ended up getting him another watch , but we have had to return it for replacement due the gold coming off in a 2week period and the one we replaced it with ( exact same type watch ) is agian doing the same thing. [I am] concerned about the diamond wedding band & solid gold rope neckles and the plan I purchased with it. I am very unsatisfied and disappionted w/ them. Thank you

still paying on something that is not at all worth it and now worried what this is going to do to my credit and what about the amount of money I have paid for a diamond wedding band and solid gold rope neckles, are they really what I was told they were?

I am trying to pay my $100 balance in full by Sep 17, 2008 in order to avoid any finance charges. I cannot locate a number to call. All the stores have closed. I have called in different states as well and all numbers are no longer in service. I normally make all pymts online, but as well website has been shut down. How do I get info to pay balance?

If I dont pay my balance by 17th of this month they will add in finance charges. I am ready to pay balance now.

have purchased a diamond wedding ring I bought the life time warranty.Several hundreds of dollars that I spent alone for this protection. Now they say that they are not liable because of them going out of business. They sould have to honor the warrenties or give us back our money. Either one would be fine with me. Thanks

I had a lifetime warranty on my bridal jewelry set that afforded me an opportunity to obtain repairs, exchanges, and upgrades at anytime. My bridal set would lose several diamonds every so often and Friedman's would have to send it out for repairs. Friedman's held my ring well over 6 months without making any attempts to repair the ring. After numerous of telephone calls, and store appearances Rhonda Perry assured me that she would take care of the matter and rush any repairs/replacements.

Unforutnately, upon one visit to the store Rhonda Perry shared with me that Friedman's filed a Bankruptcy and all of the stores would be closing down. At that point she gave me a customer service number to contact a representative for further directives. She stated to me that the company did not send letters or anything to the employees and they would be without a job. She stated that if the company did not accomodate me that she would allow me an opportunity to choose a set for the value of my bridal set because she had nothing to lose.

She also stated that the fact that I waited, followed up, called and contacted customer service only to recieve no response she would give me an additional percentage off on anything in the store before the last closing date. Last but not least I spoke with one of the liqudator representatives and he indicated that there was nothing he could do. This very day no one from Friedman's has bothered to write a letter, send a certified letter, call or email concerning this great lose.

Stressed out. Feeling of devastation. The emotion of mental abuse due to lies and deciet. Feeling hopeless. Not knowing how to contact anyone concerning the matter,etc.

I was sold a chain as real gold when it was gold plated. I asked the clerk if the chain was gold plated and she said that it was real gold. I took it later to jeweler who said that it was gold plated. The price of the chain on sale. I could have bought a gold plated chain anywhere for $20.00. It was deception.

i bought a 1ct. mens diamond ring with a waranty. now friedmans is nowhere to be found what about my warranty? i would like to know something about the warranty.

My husband bought me a three diamond ring December 2008 from Friedmans and also purchased a insurance policy. Now they are nowhere to be found Where do I get a refund on insurance?

I cannot get clraning, checkups, or replacement if needed.

I purchased a diamond braclet in July of 2008. The dont ware the braclet often. I had it on the other day and the diamond feel out and the braclet snaped in half. i went back to the friedmans location that i purchased it at and the store was completed closed with no contact no. for jewlrey repair or questions. I went back to the website that I was on a few weeks ago and it was also gone. so now i have a $300+ braclet that I cant even ware and dont know how to get fixed with out paying more than what I paid for it. to make matters worst, i don't think the diamonds are real or the braclet white gold. I think it is silver. I dont know what to do next. i feel played

$300 plus cost and a a broken braclet with a diamond missing.

His friend told him that it was a flawless diamond and that was of some of the best quality that he had seen in a while and that for the price he had better jump on it. It was a one carat round diamond solitaire flawless and they had it on sale for 2,999.00

He purchased the ring and had to have it sent off for sizing. We got it back in about 8 days. When he brought the ring to me to propose I was so excited and thought that the ring was just beautiful.

The next day I was studying the ring and noticed that it had a bubble in it. I called my fiance and asked him about it and he said No, that diamond was flawless, you can ask the jeweler friend of his that went with him

So I called him and he said the diamond was perfect and they had it at price that is unheard of for that type of diamond so he told me to take it in to them and ask them what it was in the diamond.

I took his advice and carried the ring up there, the man told me that it was just a white eclusion and that is what makes my diamond special, I told him No that it was who gave it to me that made it special, he then took the ring and said let me go back and clean it. He brought it back to me and it was shiny but the bubble was still there.

I then took it to our Jeweler friend and had him to look at. He then gasped and said Oh my goodness, they have swapped diamonds on you I was so upset, he told me that what had happened is that they figured out how nice the diamond was and that they could get more money for it so they switched it. And to top it all off it wasn't even a real diamond, it was a simulated diamond.

we took the ring back, and they did give us half of our money back, but we are still waiting for the rest of it 6 years later.

I am reading all of these complaints on Friedmans and I just don't understand how they can keep ripping people off without even one consequence. I would love to help bring them down.

We were pretty lucky to get at least half of our money back. But the whole ordeal made a very happy and memorable moment a very upsetting and miserable time. That is supposed to be one of the happiest times in a woman's life and for it to get shot down is just not right.

In July 2007 I opened a account with FRIEDMAN JEWELERS I purchased several Items from them, I paid my account inwhich I never recieved a statement, The Middle part of July I purchased a 1,400.00 ring that had to be resized, A week later my ring had not got back to the store, I paid 1,700.00 on my account which would have taken it down down to 456.00, I had not been told that the store was closing, 3 days after making the payment I went to the store to check on the ring and I only seen a sign that said closed out of business, I called the next store that would be close to me and explained to the manager there about the situration, and she told me it was not something that she could do and for me to call the 1-800 number.

I did and they told me they would look into it, well as of today I have been harassed by6 the company and attorneys offices about this I have faxed more copies of the reciept than I can count and I still dont have the ring I paid for, I am today been called by some other attorneys office offering me a deal of 1,300.00 half of what they say I owe, or they will take me to court, I am very angery about this I have no ring I have no other option on this issue, I would love to have the ring I paid for and I would love to have the credit that I am owed for what I paid for, I guess the ladies or whom ever really loved my 2k diamond ring and my money!!!!!

If I can help on making Friedman Jewelers PAY PEOPLE back what is owed and what credit for insurance or whatever they did to them I would....

My Credit report is now bad because of them...

I bought a ring set on 2-13-08 and took the rings back on 3-3-08 to get sized and now it's 8-14-08 and I still haven't recived my rings and now I can't get ahold of anybody at friedman's and I did buy the insurance!

My husband purchaced some jewelry from Friedmans and last week I went to the store to find it was closed.8-7-08 I am still floored. I have jewelry that I thought was silver and I'm not sure it really is, when I called the Protection Plan line the customer rep told me the gold ring we purchase wasn't really all gold or silver. What? I don't understand that I did pay for a gold plated ring, which he told me it probably was, how does that happen? What can I do? He sent me a label to send it in but I'm afraid I may get something even worse. Can everybody get in on this lawsuit? Where are the consumers rights?

I got ripped off we paid over $700 dollars for fake jewelry. That's just not right!

My husband purchaced some jewelry from Friedmans and last week I went to the store to find it was closed.8-7-08 I am still floored. I have jewelry that I thought was silver and I not sure it really is, when I called the Protection Plan line the customer rep told me the gold ring we purchase was really all gold or silver. What? I don't understand that I did pay for a gold plated ring, which he told me it probably was, how does that happen? What can I do? He sent me a label to send it in but I'm afraid I may get something even worse. Can everybody get in on this lawsuit? Where are the consumers rights?

I got ripped off we paid over $700 dollars for fake jewelry. That's just not right! The federal government has bailed everybody out but the consumer, the working class. Why can't they ever protect us?

My Fiance bought my engagment ring there in May, 08. When I finally received the ring it was to big & I had to have it sized. I kept it in the ring box until I could get it to a store. When I received it back I wore for a total of 48 hours when a diamond fell out. When he went back to get the ring looked at the store was totally empty. I had to take it to another jeweler to have it looked at. Apparently there was no prong on the side diamond to hold it in place & on the same diamond on the other side was exactly the same way. To replace what was wrong it was going to cost around $150, but before they sent it off they looked at it more closley & found that all 26 prongs were not touching any of the diamonds. I could have lost all of them! Now I am having to pay for an entirely new ring to be made.

I am having to have a new ring made due to the fact that if they rebuild all the prongs there will be no guanatee & that the prongs will then still be a risk of breaking. So in all we are now having to pay for two rings.

I have purchased severl pieces of jewelery over the past 10 years, and every time I bought the life time warranty.Several hundreds of dollars that I spent alone for this protection.But know they say that they are not liable because of them going out of business.Maybe if we got enough people to sign a pertition just maybe they would have to honor the warrenties or give us back our money. Either one would be fine with me. Thanks

I have purchased severl pieces of jewelery over the past 10 years, and every time I bought the life time warranty. Several hundreds of dollars that I spent alone for this protection. But know they say that they are not liable because of them going out of business. Maybe if we got enough people to sign a pertition just maybe they would have to honor the warrenties or give us back our money. Either one would be fine for me. Thanks

i bought a ring 7/21/2006 ,took out a insurance plan,lost diamond ,took to store to be replaced they had in store for 2 mos.and didn't fix it so they said they was going out of bussiness and would not fix it.now that this store has gone of bussness,how do i get my ring fix ring cost $5000.00

Just like the other complaints I have read, my husband bought my wedding set from them and now we are screwed since they closed and filed bankrupcy. I have called around and a store named Whitehall Jewelers has bought some of Freidman's jewelry. They told me they would honor my warranty, but nothing has happened yet for me to take my ring in and see if they will replace something or fix something. I also heard from a local jeweler that there will probably be a class action lawsuit filed against Freidman's and we could possibly get some money back. He said it might be years from now though. We just really want our money for the lifetime warranty if Whitehall Jeweler's will not honor it.

I only owed a $1200.00 balance and I defaulted on the payment only to have it ruin my credit and eventually paid off my debts over $2600.00 to a secondary company that supposedly bought my debt. Freidmans allegedly hasnt recieved payment for this and is still threatening me with a law suit. SOMETHING MUST BE DONE! I have lost all of the money that I inicially paid for the rings as well as the money when I tried to make it right. The rings that I purchased arent worth hardly anything as a result that they are without the diamonds that I paid insurance for to have the rings fixed if anything were to happen to them. Freidmans Jewlers Have Taken Me For Over $5000.00 in money and Jewlery!

I went to the mall that weekend that store was gone also. The new store there had a complaint phone number for issues. I called the number it basically said we filed bancruptcy if you have issues contact a lawyer. I paid for all these lifetime services from supposedly one of the largest companies in america, and they disappeared so fast without any warning. The people in the store must have known before the day they closed that they were closing. Now I have paid for services that I didn't receive and future services I can never receive, that was part of the reason they were chose.

I know my credit account is still open but I haven't gotten a bill or letter of any sort. Now I have no idea what is going to happen to my account because I am young and I really don't want it to affect my credit. Now I don't know what to do, since nobody from Friedman's has tried to get in cotact with me about my complaint.

As a former worker and customer I am upset also. But, workers in the store had no idea the stores were closing until a big box with GOING OUT OF BUSINESS signs showed up from UPS. The next day the signs were put up, a new company took over until we closed, and 12 weeks later we were gone. The workers in the store had no idea about ANYTHING. 2 weeks before the signs came the "big wigs" told us everything was going great and we would be getting new pieces in for the fall.

My fiance bought my engagement ring. I wore it 3 days and a diamond fell out. We took it back. They had it for a month. It took threatening to call an attorney to get it back. The day after I got it back I called 07/03/08 to say that it looked as if the diamond was chipped. Craig said that he would find out what we needed to do because the store in Weatherford was closing. Now the diamond has fell out again and no one will call me back. My fiance said that he got in touch with someone that said I was probably too hard on it and that we had to take a loss. It is a 2 karat diamond ring--too big of a loss. Under the agreement that we bought it, they are responsible for fixing it or giving us our money back. This has totally ruined my engagement. Now I don't even have a ring that's worth anything.

On December 23, 2007 my boyfriend and I went to Friedmans Jewelers to pick out my engagement ring. He spent alittle over $4000.00 for my ring & a Lifetime Warranty. On February 2,2008 we went back to the same store & I purchased his wedding band & Lifetime Warranty which was around 700.00. The sales person told us what our warranty covered & that to MAKE SURE we kept our reciepts, because the store wouldn't have any record of our warranty purchase. (I found that hard to believe that they would not have record of our purchase). I made extra copies of our reciepts due to the fact the ink fades quickly on the reciepts given by the store.

About two months before my wedding I went to the store to drop of my rings to get sized. Much to my dismay the store was EMPTY, with a note on the door saying closed. I was shocked beyond belief when I heard they had filed Chap 11. You can't tell me that from my last purchase in Feb. that someone didn't know that store was closing up. I feel that everyone who purchased the so called Lifetime Warranty should be reimbursed that money.

To some people this may seem trivial, but we feel cheated. We had faith in this company & our purchases. We are by no means wealthy people, we saved a long time to be able to get these rings. I hope that someone out there can help all of the customers that paid for the warranty get our money back. We paid greatly for a service we didn't recieve & thats just not right.

I was a customer of this company for several years same as my husband, we both had our own line of credit on a card with this company. so when we first started doing business with this company, we were encouraged too take the insurance polices by the salesperson on both of our accts. we were very faithful in paying our payments and sometimes paying 2-3 payments on each of our accts. of which i want too add that i have our documents too support this. so after being told how the insurance policies that this company was wanting us too purchase which included, life, disability,and theft and replacement of any product due too defects and etc.

so my husband became totally disabled after us being customers of this company for all these years, and knowing that we had paid for the disability insurance, that we were informed that would cover our payments if he should get hurt on the job or even at our home. well, according too the manager at this time at this specific location our accts were taken care of thru the insurance and left us oweing a "zero" balance on our accts. and now this has been back in the year of "2004"

yesterday we recieved a call from a relative informing us, that she was getting a collection bill from this company listed above, but it had my name on it and her address, and that the bill also had the last 4-digits of her social security on this document. and too our surprise and shock we didn't understand and how that she could have recieved a statement like this when our acct was paid off in full in the year of "2004" and also how that this company could have gotten as she stated "the last 4-digits of her social security#" but the bill coming too her address,but with my name on the bill.

this relative i am speaking of we have not been in contact with her since the year of "2002" and she lives in West Virginia, and we also lived in there ourselves but but in a different town. and as stated above we keep in touch with the manager of this store in kentucky even after we moved from kentucky when our acct was first opened and we moved too west virginia. so we are really upset about this and we have no idea of what is going on with this company and this information that was given too us yesterday. so we requested from this relative in west virginia that we want a copy of this letter that is in question.and was informed that they would send a copy of this letter they recieved.

Then this morning i went to our po box and had recieved a letter from a company by the name of "MIDLAND CREDIT MANAGEMENT,INC."informing me that i have a debt with the listed business above and that "FRIEDMAN'S INC." is listed as the original creditor, and that they "MIDLAND CREDIT MANAGEMENT INC." are offering me a settlement on this debt that they are showing that i owe too the original creditor and wanting too issue me a 'EMBLEM MASTERCARD CREDIT CARD" if i accept this offer.

So please if anyone can explain this to me and be of assistance to me with this issue it would be greatly apprecaitead as I stated above I have the supporting documents that shows that we owe nothing to this original creditor. That the past accts. that we had was paid off in full thru the insurance that we purchased for both acct. When my husband became disabled and I became disabled before my husband as well. So again I would like any assistance with this matter that I can get.

I paid $1499.99 for this ring and I now think that this is not a PREMIER diamond ring as it says on the inside 18K PLAT ZE1. Based on their website as well as other websites with regards to diamond clarity, this ring has poor clarity. I now do not believe I was sold a PREMIER Diamond ring but was sold something else that resembled a Premier ring. My ring has a number on the inside as well...which looks like it has been stamped over and changed. I am very upset over this and now know that Friedman's has filed bankruptcy so there is obviously no recourse.

I still have the recipts and the warranty certificate that shows that I supposeably purchased a PREMIER Diamon Ring. This was going to be a family heirloom to hand down to my daughter and I feel like Friedman's lied or misrepresented what I actually bought. I am obviously upset about this!

I bought an expensive ring from Friendman's Jewely in the Greenwood Mall in Bowling Green,Ky..I bought the insurance for it..Went last time to have the ring checked and found Friedman's had moved from the Mall ..I found the nearest store in Franklin,Ky... not one notice that the store had closed here in Bowling Green..today I went down to the Franklin store to have my ring checked and found it closed too...I am just ferous over this,now where am I going to have my ring checked? Please somone help me with this delimma as I have had to have diamonds replaced in the ring and is why I bought this insurance

My husband purchase a $2000 Bridal set for our 25th wedding anniversary 02/04/06. On May 1st, a co-worker looked at my hand and notice my center diamond was missing. When I called the South Dekalb (Decatur, GA)where the ring was pirchase I was told the protection plan was still in force; however the the store will be going out of business after Mother's Day.

I called the number that was provided and was given a faxed number and was told what to fax. After not hearing anything, I called the insurance company and was then told the contract had expired.

My husband is on Disability and this was a great sacrifice for us. We paid them as agreed and now they are gone. I was also told I could upgrad. How can I upgrade with them if they are no longer in business?

I formally worked for a Friedman's Jewelers store, and now work at one of the stores that were taken over by the new company. I know many inconveniences the Friedman's bankruptcy has caused, but please remember the people working in the store are not responsible for what has happened and must honor the new company rules and regulations. I know of many people who worked for Friedman's for over a decade, yet was given no warning of the closings and received no severance package.

However we have been told that all the Friedman's lifetime warranties are still valid as long as they are brought into a formal Friedman's store to still be checked and cleaned, and as for the two year warranties we are told to tell our customer to call the number on the inside of the brochure they received with their protection plan in order to get their jewelery fixed.

I bought a wedding band, diond earrings,a gold chain and a childs gold braclet from my local store. I paid my account faithfully until I went to the store one day and was told that they were no longer accepting payments in store and that I wouldget new payment information in the mail. I received information from 2 different companys and was very confused by this. I called both and asked that either of them need to send me proof that they are in deed now in chanrge of my account.

One company stopped calling me and the other now calls me 15 times a day (no lie) at all times of day and night. They have all gotten very rude with me. They have even begun to say things like we have your address, you'd think that you'd pay your bills or who knows who will knock on your door. I now have refused to ay this bill all together. My creidt is ruined by this. I also have found out that they will not honor the warrentys that I have paid extra for or will the refund that amount. I think that we should all place a class action suit against this company.

My husband purchased my wedding set from Freidmans and he also purchase the lifetime warranties. We were not sent any information about the store closing. I have faithfully gone and had them cleaned and checked for years now. I went to the store at the Asheville Mall because the store in Clyde had closed.

When I went in the girl said we are not Freidmans. I said that sign says you are and she said that the new store had not had time to change the name on the outside. I said well what happened to Freidmans and she said the went out of business. I said well I am suppose to have my rings cleaned and checked, she offered to check them and clean them but she would not sign off on my certificate. She said that they would honor upgrades but that is all.

So now what am I suppose to do? What happens to the money that was spent on a lifetime warranty?

Purchased a diamond engagement ring on 10/04 for $2000.00 dollars cash and I had a life time warranty. On July 3, 2008 my diamond fell out of my ring and I lost it. I contacted the store and found out they went bankrupt. So now what am I suppose to do this ring as sentimental value. I am missing my diamond. I feel they need to be held accountable.

Purchased a diamond engagement ring on 10/04 for $2000.00 dollars cash and I had a life time warranty. On July 3, 2008 my diamond fell out of my ring and I lost it. I contacted the store and found out they went bankrupt. So now what am I suppose to do this ring as sentimental value. I am missing my diamond. I feel they need to be held accountable.

I purchased an engagement set from Friedmans on July 23, 2007. Around July 2, 2008 I attempted to secure a motorcycle loan only to find out that I was denied because I had an delinquent account on my credit which was handed over to a credit agency. When I called the agency they told me that Friedmans had referred my account to them. I attempted to contact Friedmans by phone to find out why, but got no answer so I went to the store only to find out that they have gone out of business.

So I called the collection agency to talk to them and they told me that I had not made a payment for 2 months which was not true. I have made all payments and was not behind. I asked the collection agent why I was not notified that they thought I was behind and that my account was handed over them. They said that they sent a notification to me alone with a payment booklet, but I never received anything from them. It turns out that they sent the information to the wrong address. I have 2 payment floating around out there somewhere.

As a result, I was denied credit because of the bad mark on my credit report.

My husband and I bought my engagement ring at the Boone NC location. We bought the ring on sale for $500.00. We made all but the last 2 payments. Being only two months behind, they sent the debt to a collection agency. Finally, we had the money to pay it off and paid the final amount of $210.96.

After having proof of making the final payment, they all of a sudden say we didn't make any of our payments and still say we owe them the full $500! They have sent this info to 3 different collection agencies and we are constantly being harassed by people from different countries since they have outsourced this to collections in different countries!

Because of this, my credit has been damaged.

My husband purchased my diamond ring and Lifetime warranty from them 4 years ago. They are bankrupt and going out of business and when I called I was told my warranty which we paid for is no longer valid since they are out of business. All customers who purchased a Lifetime Warranty should be refunded for the extra charges for this warranty.

On 1-28-06, I discovered a bad mark on my credit report from Friedman's Jeweler's in Savannah, Georgia. I never bought anything from Friedman's. I had my wallet, soc sec card and driver's license stolen in 2005 and a man was arrested for identify theft and fraud in Tuscaloosa, Alabama.

I notified Frideman's via fax and U.S.mail that this was not my account and sent a certfied statement along with the police report and the name of the person arrested for the fraud. I confirmed via telephone with Paula, Fraud Assistant, that the fax and supporting police report and data had been received.

Not only have they not taken the information off my report, now a collection agency is also showing up for the same amount. I sent a new certified letter but it keeps getting forwarded to different addresses in Savannah.

I have not been able to get credit in my name because of this. I even had to have my mother co-sign for my apartment. I can't get anybody to respond and fix this.

I was just walking through the mall and notice sign saying friedman's will be going out of business. The month before I had just gotten my ring clean and inspected and was not informed. When I went inside to ask about the warranty my husband paid to have my ring clean and inspected every three months, I was told he may have to add this to our home insurance. I was bothered by this statement, because he had to pay an additional fee for this service.

Both rings were purchased from this business at friedmans ( I have been trying to contact the business where the rings were purchased but the phone just rings and finally it sounds a fax, a message could not be left. I just want to know now what will happen if i lose a stone, which under the warranty replace it at no charge........

I went to Friedman's yesterday (6/15/08) to find out that they were gone. I ask the Mall information desk about them and was told [they] have gone out of business. This upsets me. I have my wedding ring, My Husbands watch, and my sons rings and watch warrantied by [them]. What happens now to my life time warranty?

I had someone drop-off a womens ring for me to get repaired. While i was making payments to have the ring returned an associate informed me that the store will be closing in eight weeks. She also informed me that I would be contacted about my ring if the store was to close before that specified date of 6/1/2008. Three weeks before the closing date I go to the store locations and it's closed. The ring was and still means a great deal to me

I would love top have it back but, but when I try to call the corporate office in TX there is no answer only a CPU. I really would like to have my ring returned or have someone contact me and inform me why I wasn't informed that I needed to pick-up my ring.

The ring was given to me four years ago by someone who is very dear to me. Now when I glance down at my hand where the ring was I am hurt because that is left is a mark

MAKE SURE YOU HAVE THEM MAIL YOU A ZERO DOLLAR DUE RECEIPT when you pay them off! I paid off the account by phone payment with this company that took over & called for the $0 bal receipt & was told that they owe me a credit payment of $40.03. I don't know where they got the figure but will be happy to take my $ back! Once the check comes (by the end of June 08) I am to call them to have a $0 bal receipt sent to me for proof of pay off. I worked for this company for over 8 years. I would love to know how my employment history will be verified since there will be no one to contact. Their jewelery is [expletive] and always has been.

It was not the merchandise they were selling, it was the credit. They were staying in business from the interest rates and fees everyone was paying. They made some major mistakes in their business decisions which has affected everyone but the CEO & CFO. Many managers were wrongfully fired & then there were some that truly deserved to be fired. BY the time that the company decided to use a 3rd party collection agency instead of inhouse collections it was too late to redeem themselves, hence the outcome of closing shop & now several Americans are out searching for a job to keep a roof over their heads.

On 3/1/2008 I bought one ring for me and one Seiko watch for my husband. I paid for pre-market apraisals and protection plans for both items. As everybody knows Friedman's went on bankcrupcy, and I am hanging now with an useless protection plans and never received appraissals. They have a phone number that is disconnected. Watch out consumers! They are now changed to WHITEHALL. SHAME ON THEM AND IN GEORGIA' STATE THAT DOES NOT PROTECT THE CONSUMERS!

$144.97 of appraissals and warraties that I paid and never received.

OK everyone...if you have an account with the now bankrupt Friedman's, be prepared. I have not yet received a statement from the creditors who have taken over the Friedman's accounts. Knowing when my payments are due, I just go to the store to make them.

Went yesterday and was told by a sales associate that she didn't know how to process a statement. There was no manager on sight. I asked for my balance & payoff. Again, I was told she didn't know how to do that. So....I asked her if they were still accepting payments in the store. She said they were?????? I told her I had not received statements for the past 3 months or any information regarding where to make my payments in the future. She said they will probably send me something and were just behind.

As a former manager for this company, I know first hand that this is MASS CONFUSION and that if and when I do get a statement that it will probably be incorrect. I think the government needs to step in at this point and do something. I would stringly advise everyone to keep a close watch on your credit rating from this company. Will I pay them? Sure, always have and ahead of time..but not until I know where to send it and they can provide me with an accurate account statement.

so, i called the store this morning to make sure i could still bring my rings in and maybe get the diamond replaced before they close for good. i was told they couldn't even clean my rings anymore and that my warranty was not any good now. i have been on the phone trying to reach someone in the corporate office, but with no success. i would really like some help with this. what am i suppose to do now if my diamond falls out and why don't they reimburse me for the "lifetime warranty" that no longer exists?

My husband and I purchased our wedding rings with the Friedman's in Gautier, MS. We have had our rings warrantied by this company every three months for four years now. Yesterday I went to our local store to have our rings checked and the warranty updated and the employees told me that my warranty is void due to the fact that their company is going out of business. They would not fill out my warranty for this month or even clean our rings.

I would like to know what are we suppose to do with our warranties now? Does your company have a plan of what to do with their valuable customers and their warranties? This is our wedding rings and they are very special to my husband and I. Something needs to be done about this! Why do they not have someone who will take over their warranties after the doors are closed. Why did they not send out any information to their customers regarding the fact that they will be closing and will no longer handle matters like this?

I was informed by the sales person that my warrenty is no longer valid and they could not even clean my ring. I ask what happens if my stone becomes loose or falls out, She stated it was nothing that they could do. I asked her what was the pupose of my warrenty if they can honor it. Was it some one I could contact? Would another store take over the accounts? She said no and If something happens I would have to take care of it myself.

I am very disappointed and upset regarding this. I WILL FIND HIGHER AUTHORITY....SOMETHING SHOULD BE DONE, PEOPLE TRUSTED THIS COMPANY.They are still selling jewlery and asking people if the would like to purchase the warrenty. I sent one of my friends in the store just to see.

The warrenty on my ring will expire and if the diamond falls out I may not be able to replace it. This is my wedding set.

In mid-March 08 I purchased an engagement ring. The relationship did not work out & I tried to return the ring. My receipt clearly stated it could be returned within 30 days of purchase. I was well within my 30 days, BUT the store is now going out of business and they would not take the ring back. There was no mention of the business closing at the time they took my money for the down payment & financed the rest of my purchase. I tried talking to several managers of both this store and another store, but no one would honor their 30-day return policy.

I now have a ring I don't need ... AND a healthy monthly payment to go with it. I DO NOT feel I should have to pay for something that in good faith I tried to return within the store guidelines. False advertisement, false representation, terrible business practices. Of course, since they are closing - I can't spread the word to never buy anything from them!

I noticed the going out of business signs on the Friedman's Jewelers shop and went to investigate what bargains I might find. I noticed a gold link necklace and asked to see it. It was 22 long, original price was marked as $1000. After the various discounts, the price came down to $240. I liked the chain and decided to buy it. I assumed it was 14k or better with an original price as high as it was, but I did not ask. Bad consumer, I know, but I thought I was dealing with a reputable jeweler!

When I got home, I looked at the sales receipt (which I never saw until the sales lady stapled it to my credit card receipt) and I noticed it said 10k. I thought that had to be a mistake. No 10k 22 necklace of any description would have an original value of $1000 unless it was extremely heavy, and this one isn't. I got out my loupe, and sure enough, the chain is marked 10k. I took it back, but of course, all sales are final. I can see why this company is going out of business after reading all the tales of similar sleazy business practices on the consumer affairs web site.

I got a necklace that is probably worth $100, for which I paid $240 plus tax. Mostly I just hate being made a fool of.

A couple of days before Mother's Day (May 11, 2008)my son purchased me a gold bracelet from Friedman's. When I tried on the bracelet it broke in the middle. I took the braclet back to Friedmans to tell the manager what happened and he was rude and disrespectful. He indicated to me that it was my son's fault for not inspecting it more carefully; and he could not replace or repair the bracelet because all sales were final.

I told him that I was not asking for my money back but just wanted him to replace or repair the bracelet that my son purchased from him in good faith. He ordered me to leave the store and threaten to call the police on me after I proceeded to tell other customers that he refused to honor the bracelet he sold to my son a couple day prior. The bracelet cost $154.80.

So I brought it back because it was a manufacturer defect. And as the signs posted all over the store stated that was one reason for merchandise to be returned. But the sales lady there convinced me to exchange it for the opal version of the ring. With hesitation, I agreed. But when I put the ring on the next day, I noticed the opal was loose.

I brought that ring back and the manager said that it was not considered a defect and there is nothing they can do. I told her it was loose and she didn't seem to think so. She then proceeded to state that they sold the saphire I had returned and that she shouldn't have let me return it in the first place. I told her due to their policy, it was defected but she would still not take it back. So I took it to Kay's Jewelers across from them and they took it in to get fixed. I had to pay about $30 for it to get fixed!!! This is poor customer service and they deserve to go out of business. And it's their loss because a friend of mine was prepared to purchase a $900 ring when her husband came home on his mid-tour leave. Big mistake on their part.

I work with friedmans and have for over a year now. They were an amazing company and they offered all of you complaining people great prices for the items you bought. Some of you should be glad that you have the 2 year protection, at least your jewelery is still covered! And for those of you complaining that your lifetime warranty is gone let me hand you some statistics real quick.

Friedmans owns over 680 stores NATIONWIDE and employs over 7500 people. SO think about those 7500 people who are about to be roaming the market for new jobs or possibly applying to take over your current job! You can still protect your jewelery, take it somewhere else and have them look at it. And if your jewelery is so important then you should have it on your home-owners or renters insurance anyway, right? I have a feeling most of you complaining people do!

The employee's that work for the jewelery stores CAN NOT change the fact that we cant keep the warranties good. That is a company thing, so screaming at the employees and telling people not to shop there is not going to help out the fact that the warranties are gone! So how about you think of the bigger picture instead of just your jewelery.

I have worked for Friedman's for about 4 years. It started as a good job, I have been managing for 2 years now. And let me tell you things have changed so much and people dont understand. It's a corporation, when they tell you this or that, thats what it is and nothing else. I'm so sick of people complaining about their accounts, their warrenties, their jewelry. LOOK people they went bankrupty for a reason. The whole company is closing.

When a company closing theres isn't much they can do. How do you think we feel, we dont have jobs and you are worried about your jewelry. Give me a break. Take a number and stand in line. I have done everyting that I was able to to please my customers. When they cut us off, then what would you like me to do? Its sad to see a whole jewelry company close, but it is.

Purchased a ring on 2/18/08. an onyx diamond gts10KYG for my husbands twenty fifth anniversary, size 13. Wrong size so I returned back to the store to get it fixed with the jewelry protection plan that I purchased from Friedman's of 2yrs. costing $36.99.

Manager for the store gave me the toll free number, and now Friedman's are refusing to stand behind the protection plan due to bankruptcy in all their stores. However if I am willing to mail the ring and all receipts at my risk to a company called N.E.W. which Friedman's is the passing the bunk to this company that I don't know and at my expense and risk, and made NO acknowledgment that the company was the one backing up Friedman's to begin with for repairs or resizing of their products.

I bought the protection plan from Friedman's and I expect them to stand behind the product not some company that I don't even know and was not aware of at the time when the plan was purchased. I feel ripped off royally by a company that I thought was outstanding to stand behind their products. I had bought my first cross necklace in 1970, and other jewelry from Friedman's through the years and now I am very disappointed in their customer service.

I just wanted my husband to have a special ring for his twenty fifth anniversary. Now he has the ring but can't wear it due to one size to big, and feeling betrayed by a leading jewelry company brings distrust in any jewelry purchase in the future.

My husband recieved a letter thru the mail from a collection agency saying he owed 1,027.35 we have had friedman's paid off for years now the funny thing about it is they say they will settle with 154.10 if paid by 5-27-2008. Come on that dont even sound right you owe over a thousand dollars and they will settle for a hundred please, u wont be gettin anymore money out of us.!

I purchased a LIFETIME warranty (old policy) insured by Friedman's. Now with the Bankruptcy, I'm being told my warranty is useless and that Friedman's is not doing anything to buy out, refund, or service them. I'm being told that they will only service 2 YEAR warranties insured by another company. Could a class action lawsuit be filed? Is there anyone to call for restitution?

I paid good money for a LIFETIME warranty. With the bankruptcy, I'm being told that I cannot get my jewelry repaired if needed under the policy, nor am I being offered a refund for the warranty.

I purchased Bulova watch as well as two wedding bands. I purchased the lifetime warranty with all three purchases. Friedman's is now going out of business and I called them to find out who was going to honor these warranties, and was told no one was going to honor these warranties and that I could not get a refund on them either. I bought these with good faith and they ought to be made to honor them or refund the purchase price of the warranty. Thank you.

I've already had problems with the diamonds coming loose in the wedding bands. If the past problem is indicative of the future I'll have to pay for the repair or replacement of diamonds. It's just not fair.

order a class ring for my son on 12-8-07. I received the ring 1-18-08 and when the ring came back it had the wrong year,so they[friedman's employee]shipped the ring back out on 1-21-08. I never heard anything from [Friedmans] the whole time it was gone, until the beginning of march when i decide to call them and find out what was going on and still was lied to over and over.

the youngman that help me was a real nice and caring person[Keith got tired and mad because of the lies,so he gave me gold lance phone# to find out what was happen with my ring. Friedman has a bad debt problem with gold lance. it took me two weeks after that to get my ring.i thank gold lance and glad the store [Friedman is Closing in my town[Washington,NC]. the young man that help me should move on and put [FRIEDMAN] behind him. thank you

My fiance and I purchased a diamond engagement ring from Friedman's in December 2007. I didn't have problems with the ring until 4 weeks ago. I took in the store to have them fix it since we bought a warranty. The stone was loose and chipped. I was told by an employee that they could not do repairs, i would need to box it up and ship it myself. I was not going to do that. I went home that niht and called the number to the headquarters, now this was before they put all the recordings on there) and the woman said she worked with Whitehall, the store that bought them out. She said that they did not have our account info yet and to call back the next day. So I did, I called back at 1:30. The lady that i talked to said that they would not have our account info until sometime next week.

That same day my fiance and I went back to the store and told them that they either exchange the ring or they take it back. Well, Ms. Kirby said that as of today they could take repairs but would need the original receipt. I told her that i talked to someone at 1:30 that day and they said that i would need to send it myself. She argued with me and said that they were given permission at 1:00 that day. So we left it, but that didn't sit well with me. I went and picked my ring up the next morning and the receipt was ripped up (not the condition it was in before)and I took to another jewelry store. The man looked at my ring and told me it was a man-made diamond (moyzanite) with diamond filler, and then I took it to another jeweler and was told the same thing, I even got a third opion. This jeweler's tester showed diamond, but when he examined it he said it was the poorest quality he had ever seen, and his tester could be off but it would cost more for me to maintain this ring than what it was worth.

I went back to Friedman's. There I was called a liar, and was given two numbers to call. I called both numbers and all i got were machines, and no one has called me back yet. The only people that were helpful were the customer service people at whitehall. I talked to the Head of Whitehall yesterday, and he told me that there was still a Friedman's in Florence and that they could help. I called them and first the girl told me that they had been bought out (that is not true because Whitehall told me that the 78 that were bought officailly became Whitehall April 11, 2008 and that he knew for a fact it was still Friedman's) I told her the information that I was given and then she changed her story. She said that were still Friedman's but were going out of business.

All I want is for them to take the ring back, they can even keep the payments that were already made but wipe the rest clean. She called her district manager and she said no they can't take inventory back when they are trying to sell it all now. And of course I was given another number, and of course no answer or call back. We got the bill last night as well, and now they have our appraisal fee back on there which was suppose to be taken off but some how it was put back on there. So we are being charged with fees that aren't suppose to be there, we have to pay off a fake ring, no one can tell you anything about your account, and i'm just wondering exactly what they would have done to us if we had left the ring with the store that day. It isn't fair and i deserve my engagement ring to be a real certified diamond. I'm not even asking for a refund.

We are stuck with payments on a fake expensive ring, and we have to pay for a warranty that is no good.

I purchsed a ring which was paid off years ago. I had the money coming out of an allotment and I did not know that Friedman was still getting paid. About a month ago i finally got the buisnss straight with Friedman and i was told over the phone that i was supposed to get a check for four thousand dollars back for overpayment.

i called last week to check the status, and found out frieman went bankrupt. i am having a hard time finding out how i dan get my money since the money was automatically coming out of my check.

I need to know how i can get my four thousand dollars since they promiised me to send my money

Today, 4/16/08, I called Friedmans Jewelers and spoke to Amanda. I told her my husbands diamond wedding band has lost a diamond in the middle and need to have it repaired and I ask her when the repairs go out. She told me that the company has filed bankruptcy and are no longer doing any repairs or anything of such. I told her we have been faithfully getting our rings checked and cleaned every 3 months as the warranty papers state and she gave me home office phone #'s and said they may do something but not sure.

I then called them and only to get recordings on both phones that no one was available and I could leave a message. After I read of others leaving messages I just hang up. I am really furious and sick that we done business with this company and that they are refusing to warranty their products at least until they are closed. Last time we had our rings cleaned and checked in March'08, we ask them about store closing and warranty's and they said that this store would remain open if the others closed; even then we were a bit skeptical but trusted them; how foolish we must be. All we want is for our warranty money we paid or if they will send us to another company and warranty our rings and #1 to get my husbands ring fixed ASAP.

We have had diamonds fall out in the past and we made sure we purchased the extra warranty when we upgraded our wedding rings. All we want is for his ring to be fixed correctly.

December 13, 2006 purchased set of rings from Friedmans Jewelry in Smyrna, TN. Rings had to be repaired 3 times. At that time we decided to get another set of rings. On August 26, 2007 we were in another part of Nashville at a shopping center and there was a Friedmans Jewelry store there. We looked at a set of rings that my wife and I liked and the store manager took the first set on trade. At that time we had paid about half, or approx. $850.00 on the set of rings. The store manager took those rings and gave us the set we liked. She said we would be given credit for those rings. This has not happened and we have had trouble because that particular store has since closed. It was in Hermitage, TN. We are now paying for the first set of rings in addition to the ones we purchased in 2007. I would not have a problem with this if I had the first set of rings or an equal amount of merchandise. When a company rep finally called he was talking to someone in the background and really never talked about the problem or left a return number.

I am having to pay for merchandise that I do not have.

I am out $719.67 so far. the cost of the replacement ring was $634.46.

My husband and I had an account with Friedmans and we paid out our account back in 2006. We were trying to buy a house and we ran our credit report, it showed up as we owed Friedmans of a balance of $7.00. So I called them to let them know they needed to take it off of our credit report because it was paid out. I called on January 4, 2008 and spoke w/Rudy and he said not only would he take it off our credit report but we overpaid on our account of $272.02. So needless to say we had a refund that was due to us that we NEVER received since 2006. I asked him if he could send us our refund and he said he would note it in the comments. I called back on 2/7/08 and spoke with Brittney she said that the department for the refunds was behind so we should receive it in a couple of days. Today it is March 4, 2008 and WE STILL HAVE NOT RECEIVED OUR REFUND. Since 2006 we were owed a refund of $272.02 and still to no prevail. I think they should pay this amount PLUS the interest.

My husband purchased a Bulova Watch, Pendant and Earring Set for me as a Christmas Gift. He paid CASH for it in the amount of $210.68. I immediately was uncomfortable about Friedman's Jewelers reputation. A week after Christmas I decided I would look at the gift again. I noticed the watch was not working (after he had set the time a week ago). So I decided to return it. He said he would do it. He returned home with the set. I told him my judgment was to return it for a refund, because it may not work in another month or two. I also would like to note none of the items in this set was never worn. So I took it in for a refund. The original clerk advised him since he paid cash he could get a cash refund with the receipt. They advised me their policy was to issue a check refund from the home office, and I would receive it within 14 days. The product was returned on Jan. 17, 2008. It is now Feb. 20, 2008, and we still have not received our refund.

I called the store and spoke to the manager; she said she will call the home office for the status and call me back. She called back and advised she left a message. She also said the person who sends out the checks was having a problem with the mail. I feel Friedman owns us interest for the additional days we are without our funds for this return.

I wanted to use the refund money to purchase a gift more suitable for me or put in my bank account until I do so. This process has also been very discouraging to my husband, who never goes shopping but wanted to do something special for me. Now I'm concerned if he will make this special effort to do this again for me.

My husband had an account with Friedman's that we paid on time every month if not earlier. We purchased several items of jewelery over the course of about four years.The last payment we made was about two years ago in 2006. At that time we were told that the store was closing, and we would get a statement in the mail every month to pay our bill. We never received a statement to make a payment. My husband has received two harassing phone calls wanting the payment in full. He asked for a statement to be sent on what we owed and never received any. Our credit is bad because it shows we have an unpaid account with Friedman's, which is entirely their fault.

In 2007 (between June 1 and October 15th) my youngest daughter purchased merchandise from this store. In mid-October she lost her job, and her cell phone was cut off. She had her mail forwarded to my address even though she is not living with me. When she got behind on her payments, Freidman's starting calling my house and my oldest daughter's cell phone. We told them NUMEROUS times that my youngest daughter had no job, and we had no way to contact her. We asked them to stop calling us since we did not owe the bill. My oldest daughter had to go to the expense of changing her cell phone service to get them to stop harassing her. I finally got them to stop calling me after getting VERY nasty. The amount of my youngest daughter's purchase was $98.16. I thought that if I started paying them maybe the harassment would stop. It did not. As of 1/18/08, Freidman's has charged $108 in late fees and $7.67 in finance charges.

I called trying to see if we could come to a settlement. They asked for my phone number but would not discussed the account with me because I was not on the account. Immediately after giving them my home phone number, the calls (more than one a day) started again. How can they call and harass me for the money BUT will not discuss with me any arrangements to pay off the debt? I have already paid $95 of the original $98.16 purchase. They deserve to go bankrupt.

My oldest daughter had the expense of changing her cell phone service. She never purchased anything from them....her sister did.

I returned a watch January 9th; the sales associate told me that the refund would be mailed within fourteen days. It has not, and I have found out that they are filing bankruptcy!

They are not very helpful. I have been buying jewelry from this location since they first opened and I have never been so dissatisfied with their service until November of 2007. I had much better service when the prior staff handled this facility. They were helpful but most of all they were courteous and treated you with kindness. As a matter of fact, we just called (7:08) the Shepherdsville store and asked about a ring we had to have sized that was suppose to have been back yesterday, and they replied we close at 7:00 p.m. call back tomorrow if you want any information. One customer may not seem like much, but now it is one less customer.

What category is rude treatment? As far as economical, whatever distance it takes to find a different jewelery department.

My husband bought me a bridal set from them and he paid $2800.00 for the set. I have taken it back to them because a diamond keeps falling out of it. The first time they replaced it, I turned down the diamond because it is a 4 star ring and the diamond looked terrible that they replaced it with. They replaced it again and the diamond was acceptable but now the same diamond has fallen out again and the store is closed. My husband had bought several pieces of jewerly from them and both rings have a diamond missing out of them right now. I also paid for this insurance that they had and had a diamond warrenty on the rings.

I still wear my bridal set because my husband worked hard to pay for this ring. I would love to have it back like it is suppose to be.

I purchased a bridal set of rings on Feb 2007. I received my monthly statement with an address on it that was wrong. I sent it to that address but received it back to my home in GA 3 weeks later. I called cust. service to make sure I had the correct address and they gave me another address. Every month I have had to call cust. service for charges that I shouldn't have had to pay. I have always been on time with my payments. Over the last 11 months, I have had 4 different addresses given to me by cust. service. I started paying by phone, even though there was a $2.50 charge. It was better than getting the wrong information each month. Then the charge went to $5. I continued payments by phone just so I wouldn't have any late payments. Then the charge went up to $7. I finally said that was enough. So, I used my major credit card to payoff Friedmans. I received another monthly bill stating that I owed $12.48. I called and they said it was finance charges. I said whatever and got the cust. service to give me the correct address to mail my final payment. I told her I wanted to make sure it was correct because I have had many different addresses given to me before. I repeated it back to her TWO times to make sure I was correct. She said yes. I mailed it off from GA on 27 Nov. 2007 and received it back on 15 Dec 2007 with a RETURN TO SENDER label on it. WRONG ADDRESS. So, I wrote a letter to management expressing my opinion on this company. I am waiting to hear from them after they receive the letter with my final $12.48 payment. I refuse to pay anything other than that. There is no excuse for professionals to be so incompetent. I will never use Friedmans again and will make sure my friends know what has happend to me.

I have been purchasing jewelry from the Friedman's store in Walterboro SC for the past 2 1/2 years. The jewelery purchased, ranging from women's rings, small neclaces, and a watch. I think that someone needs to look into the insurance contracts at this location. I pay my bill every month, and still get harrassing calls at home and work. Stating I am behind or delinquint.

I had all pieces of jewelry I purchased from Friedman's appraised by a notable jeweler. I was told that the value (weight of gold and stone quality DID NOT MATCH THE EXTREMELY HIGH MARK UP of the items.

I also think that they are charging for insurance I requested not to have. Not only to mention a 30.00 a month added on my bill. It will take me 10 years to pay for 3 rings a watch and 2 necklaces. This is wrong,

I have been dealing with this jewelery store for the past two years and have had to have it financed through their installment plan. The payments have always been on time if not early. Last month I purchased a necklace through them and again had to go through the application process to have the necklace financed; they said because my other account had been paid off. That was fine.

Today I went to purchase another necklace, and also made a payment on the existing account. I had been told previously that I could add onto the account because I had been approved up to $2400.00. Today went I went to add a $100.00 necklace onto the existing, active account I was told they would need to set up another account and then again charge me a payment on the new account, despite my just making a payment on an existing account. I asked why the new account was needed since I already had one and it was active and current and was told this was a new policy that the company put into effect.

I will not do any further business with them, despite my purchasing more than my fair share of items, i.e. necklaces, rings, bracelets from them over the past two years.

On 2 separate occasions, 2 different sales people tried to charge more for a piece of jewelry than was listed in their catalogue. Specifically, I went into purchase a diamond bracelet I saw in the Friedman catalogue for $99. The sales person insisted the price was $160. I showed her the catalogue and she was forced to sell it for the price in the catalogue. I also asked for a price on another piece and was given 2 different prices for 2 separates sales people on the same day at the same time.

On February 13, 2007, my boyfriend went into Friedman's to buy me a Valentine's ring I had chosen. He had the card from the salesman who had previously helped me. The ring on the card was $215 but is now 30% off costing $145. The 30% and original price of $215 is fully displayed in the case. The saleswoman who helped my boyfriend told him the price was $279 with tax and she told him the difference was the tax. He walked out of the store.

My husband and I bought a bridal set on clearence and paid extra for a appraisal and never received it, we have made repeated attempts to resolve this but never get anywhere. I will never be able to get a good price on reselling it if I dont have proof it was a 2500.00 dollar set

i purchased a 5 carat bracelet on clearance and the clasp came apart and i lost it. I only wore it couple of times and it was put on very well. I know something was wrong with that clasp in order for it to come apart so i went to the store to try to get another one since I had insurance on it. They told me it dont cover that.

I also brought a diamond bracelet from them -- the diamond fell out and the bracelet came apart. I took it back and didn't want the bracelet, but the saleswoman gave me another one. Before I could return it, it broke in 2 places. I found the other parts in my car. I think they are selling cheap jewelry to poor people with bad credit.

My husband purchased a ring for me as a Christmas gift in 2000. Three months after the purchase two of the diamonds came out. I took the ring back and showed it to them, and they said it was past the 90-day period and I would have to pay to get it fixed. I don't mind paying to fix it, it's the principle of the matter. They should not sell merchandise that way. I know I will never buy anything else from them.The ring is in my jewelry box, where it will stay until I decide to fix it myself. How do they get away with this? I should stick it in a lemon and put it in front of their building. I did not know this web site was here,or I would have sounded off a long time ago.

I purchased an Opal ring for my wife for our anniversay. Well, last week one of the Opals fell out (there were three stones in all). When my wife took it back to the store to have the stone replaced she was informed that there would be a charge for this. This ring was not a cheap ring and I bought it in "good faith", not ever expecting it to be in other than A-l condition. My wife was told that the jeweler would be in the store today and someone would call. Needless to say, no one called. She waited until almost 3PM and when she called was told that it would cost $120 to replace the stone and do the prong work. I feel that the prong work should have been done correctly in the beginning so we would not be having this problem now. I do not see where I should have to pay for this repair that was obviously due to shoddy workmanship. The ring cost over $300 however I purchased it for $190.

I first purchased a ring and the diamonds kept falling out of the ring. It was repaired several times and each time the same thing happened. I then purchased another ring which was twice the price of the first ring. The payments on the first ring were all supposed to be transfered, but I don't believe they all were. In addition the salesperson told me that if I paid an additional $100 upfront that my payments would not change from the amount of the first ring. I then asked about returning the ring, she then told me that it would ruin my credit. Why I paid for the months that I had the ring and now that I am dissatisfied with the service it will hurt my credit to return it and just not get a refund?