Forever 21

Frank of St. Charles MO (01/27/08)
We bought a necklace on 12/22 and it broke on 1/7. We returned to store for repair or replacement and were told we were out of luck, all jewelry sold as-is. How do they expect to stay in business treating customers like this?

Paula of Everett, WA December 28, 2007

Paula of Everett WA (12/28/07)
I bought some shirts at FOREVER 21 MEN's online store as Christmas present for my husband. I bought them 11/10/07, but since was a Chirstmas present the package was just opened December 25th. The shirts were too small, so I called them to exchange for a larger. The answer was NO! The holiday policy started 8 days after my purchase, and because of that I need to eat the 40 charge. I DID NOT WANT MY MONEY BACK! I JUST WANTED TO RETURN FOR A LARGER SIZE! I am very disappointed with the store. I am afraid they lost a customer for life!

Lenore of East Lansing, MI December 22, 2007

Lenore of East Lansing MI (12/22/07)
My daughter bought a Forever 21 metal necklace with several charms attached on 12/22/07. I tested the necklace with a Homax lead testing kit and got a light pink color on the swab. While I don't know what levels of lead are present, I would hope this store would be evaluated for a possible recall on their metal jewelry. Thank you.

Bruce of Kingston, NY November 26, 2007

Bruce of Kingston NY (11/26/07)
I purchased a pair of 28 (plus tax) pants from Forever 21 as a gift for my daughter. She wore them 1 time and the zipper broke. The pants fit her; they were not too small. The zipper was clearly defective since it broke after only a few hours of wear. I tried to return them for an exchange or store credit. I had the receipt and the tag in hand, but I was told that there was nothing they could do for me since they were worn and the tag was no longer attached. I have now wasted this money since the pants are no longer wearable. I do realize that I can have the zipper replaced, but I feel that I should not have to do this. This is totally unfair.

Lynda of Colts Neck, NJ March 16, 2007

Lynda of Colts Neck NJ (03/16/07)

I bought a shirt for my daughter and she wore it once. I hand washed it per the label instructions and the little brown hearts bled all over the cream background. Forever 21's return policy is that the item can only be exchanged unworn to get a store credit. I emailed customer service and they stated again to me the above, the item must be unworn. If they sell X number of these or any clothing and the colors bleed and you can not return them, well you do the math.

Dana of Avilla, IN January 8, 2007

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