Forever 21

Lenore of East Lansing, MI December 22, 2007

Lenore of East Lansing MI (12/22/07)
My daughter bought a Forever 21 metal necklace with several charms attached on 12/22/07. I tested the necklace with a Homax lead testing kit and got a light pink color on the swab. While I don't know what levels of lead are present, I would hope this store would be evaluated for a possible recall on their metal jewelry. Thank you.

Bruce of Kingston, NY November 26, 2007

Bruce of Kingston NY (11/26/07)
I purchased a pair of 28 (plus tax) pants from Forever 21 as a gift for my daughter. She wore them 1 time and the zipper broke. The pants fit her; they were not too small. The zipper was clearly defective since it broke after only a few hours of wear. I tried to return them for an exchange or store credit. I had the receipt and the tag in hand, but I was told that there was nothing they could do for me since they were worn and the tag was no longer attached. I have now wasted this money since the pants are no longer wearable. I do realize that I can have the zipper replaced, but I feel that I should not have to do this. This is totally unfair.

Lynda of Colts Neck, NJ March 16, 2007

Lynda of Colts Neck NJ (03/16/07)

I bought a shirt for my daughter and she wore it once. I hand washed it per the label instructions and the little brown hearts bled all over the cream background. Forever 21's return policy is that the item can only be exchanged unworn to get a store credit. I emailed customer service and they stated again to me the above, the item must be unworn. If they sell X number of these or any clothing and the colors bleed and you can not return them, well you do the math.

Dana of Avilla, IN January 8, 2007

Dana of Avilla IN (01/08/07)

This is to inform you of my recent shopping experience at the store in Glenbrook Mall - Fort Wayne, Indiana. My daughter (age 20) is temporally wheelchair bound. In the search for a new dress to wear for New Year's Eve we purchased three dresses from Forever 21. It was easier to try the dresses on in our home rather than the crowded dressing rooms - the struggle with only having one solid leg to stand on makes it nearly impossible. The salespeople were aware of our situation as they witnessed our endeavors and tribulations.

Had I been told by the salesclerk (Eduardo) upon paying cash for the merchandise of the restrictive return policy I would NOT have purchased the dresses. Upon further investigation I understand that store policy is to verbally inform the customer of the limited return policy. Imagine my disappointment today as I attempted to return the few items we purchased two days earlier.

After the fact I have been curtly told several times by employees of Forever 21 that the return policy is written on the receipt and that signs are posted. Correct, however, when a policy is as rigid as this one it is imperative that the customer is verbally warned. The assistant manager Jennifer who handled my impersonate "return" was professional and would do better working in a retail store that serves its customers and not its own needs. She's a credit to her field and Forever 21 is unworthy of her ability and knowledge in retail in dealing with customers.

It does not bode well when employees are unwilling to offer names of district managers or regional managers in which a customer may contact with a concern or complaint. Clearly this policy is another sign that Forever 21 is not proud of their return policy or business practices. Now I hold store credit worth 105.36 that is worthless because I do not plan to shop at Forever 21.

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