Forever 21

susie of ridgewood, NJ November 20, 2009

When I got home, i found out that the anti-theft sensors were still attached on the articles of clothings. I had to go back to the store and have them removed at basically my cost. I had to spend another hour and gas money to have the sensors removed, which should have been removed at the responsibility of the store workers.

I complained that a small compensation or what not should be made - at least a sincere apology. but the store manager Laura insisted that it was an honest mistake and that all she could do was to return the item for store credit. I told her to do so, and she moved to the next cashier machine. She started giggling with her fellow workers with obvious, hearable, jokes about 'sketchy asian girls' and how it doesn't even cost that much.

I got back home, humiliated, and called the district manager Amy C. She came out all nice in the beginning but showed the same response. She said she would get back to me within two days. It has been two weeks, and i called her a few more times, which were dropped right away. - she blocked my number.

Giv of Grand Terrace, CA November 20, 2009

On November 17, 2009 at approximately 9:15pm, a friend and I went to Forever 21 in the Riverside Plaza in search of a Birthday present for her (my treat). I was suddenly struck with the urge to use the restroom and asked where one was located. I was told, "Oh, we don't have any public restrooms." As this particular Forever 21 was the size of a department store, it struck me as odd that public restrooms were not in existance. Pressing the issue at the checkout as we paid for our purchases, I was told that "corporate" had shut down public restrooms due to "stealing." However, exceptions were made for the elderly and small children. I explained to the clerk that I'd just started my menstrual cycle and needed to use the restroom.

I am insulted that forever 21 would discriminate against its customers by not allowing certain individuals to use the restrooms based on age and a likelihood that theft might occur. Requiring customers to leave purchases outside, monitoring entrance and exit, or placing a sensor over the restroom door would be a better solution. The new store is nice, but after this event I have no desire to return.

denise of newington, CT November 16, 2009

I just have to say that it's not Forever 21 or their employees that are the problem, its the CUSTOMERS. Everyone who goes to the store is going there expecting to be waited on hand and foot, and what no customer realizes is that there are about 50 customers for every 1 employee in there. Plus, why do you think its such a mess in the store? maybe because all the customers are rude as well and throw things on the floor. If I'm shopping there, I've seen people literally pick up things and just throw it on the ground. I think thats pretty unfair to the employees. But that's just my opinion. People need to not be so spoiled and learn how to be more considerate. You pay for what you get. If you're getting a tshirt for around 5 dollars? expect it to be poor quality.

claudia of massapequa, NY November 10, 2009

I bought a coat on Nov.4 and decided to return it the next day, the supervisor on the day shift refuse to give me my money back, i had the receipt it had all the tags on the coat. she tells me we don't give money back, i've never heard of such a policy. She was rude and nasty and tells me i don't have to shop there if i don't want to. I keep calling the district manager now for a week but have not gotten one call back. Forever 21 is a rip off of other designers and there clothes are badly made. To me they really do not care about there customers. I will never shop there again and i will not recomend anyone i know to shop there i will go to macys next time.

Tierra of Woodbridge, VA November 3, 2009

i have an issue with the return policy at forever21. I am a young teen girl that shops at forever21 all the time. Sometimes I purchase an item and later change my mind about the item and can no longer return it and get my money back. Forever21 is popular then it was 3 years ago. I think the return policy should be changed and you should be able to get your money back.

I know alot of people other then myself have a problem with this issue. I think forever21 will still make money no matter the circumstances. Just because I return an item doesnt mean I wont come back next week and spend 200 in the store. As long as forever21 stays up with fashion I will also be a frequent customer.

Susan of toledo, OH October 10, 2009

I had purchased a white, beaded shirt from Forever 21. After a couple of weeks, I was unsatisfied with the appearance unworn item. I then proceeded to call the store and ask if it was possible to return this item without bot tags and receipt. The store manager Heather, was seemingly understanding, and assured me she could help as long as the purchase date had not exceeded 21 days; which it had not.

Once I arrived at the store, this Heather character acted as though we had never spoken at first. Realizing that she was willing to go against company policy, she began to speak down to me. It was very embarrassing that Heather had to handle the situation so openly and poorly in front of other customers. I had only asked of her to explain the policy further, and she was very troubled about this.

I am greatly appalled about Heathers competence as someone working in customer service. I of course called the store once I returned home, and asked for the contact of the District Manager, Heather produced an incorrect telephone number. It is greatly troubling for me to understand how this woman is a store manager, when she is incapable of managing herself.

Brittinie of Portland, OR October 7, 2009

On October 6th, 2009 between 7:00pm-8:00pm. As a customer, my friend and I walked into the store and within less than 5 minutes one of the employees who we happened to know informed us that her manager asked her to follow us around the store because the assistant manager believed we were going to steal! How can she think that within less than 5minutes of us being there? I know why. It's called racial profiling. We are African-American and once again shopping while black is a negative experience in Portland Oregon.

Jimmie of Springdale, AR September 18, 2009

I wanted to purchase a young mans vest that was on display [with price tags attached.] The manager,Ms. Smith refused to sell it as it was the last and on a mannequin.I reminded her that it is fraud to display a product that is not for sale. She still refused stating that it their store policy. If this is true, it should be changed as it IS fraud! Also in this economy when businesses are struggling,its semms silly to miss a sale on an article that is the last in the store.

Elizabeth of N Chatham, MA September 12, 2009

I was charged twice on my credit card for the same items amounting to losses of approximately 35.00. Instead of just fixing my issue after a long phone call I now must inconveniently bring them my credit card statement and they did not know how long it would take to resolve Forever 21's issue. My economic losses are approximately 35.00 until they fix it plus the gas it will take me to drive to the Cape Cod Mall and lost time. I am a student and I work full time and I now have to go back there and complain again to try to resolve this

Amanda of Sterling, VA September 11, 2009

Yesterday I purchased several items at this store. I was in a rush and couldn't decide between three different belts to go with a dress I had at home and figured I could try them out and see which I liked best and then return the other two. I even mentioned this to the cashier, but it was only AFTER he had charged my credit card that he explained that Forever 21's return policy does not allow items to be returned for cash or for the amount to be credited back to my card -- it's store credit only and just for 21 days. Never have I ever heard of such a policy outside of clearance sales, street vendors, or stores going out of business. I actually had the cashier repeat the policy to me because I thought I had misheard him. Nowhere in the store is it posted that this is their policy and I thought it was quite convenient for it to be mentioned after I had purchased the items. Today I called Forever 21's customer service line to lodge a complaint and was told after holding for 10 minutes that all complaints must be in writing via the website, where I am sure my complaint will be ignored. In exchange for my 30, Forever 21 has just guarenteed that I will never do business with them again and I will let all my friends know about this sneaky return policy.

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