Forever 21

I purchased some shirts from Forever 21 in White Plains, because I happened to be in the area. All the employees in the store seemed more interested in gossiping than helping customers. I manged to pick out, paid, and left. However, I realized when I got home, on the other side of the Tappanzee Bridge, that one of the shirts was not there. I called the store immediately, and the same clerk that rung me out picked up. She did apologize, however her version was that I dropped it (not that she forgot to put it in). I guess I must have forgotten how to use a bag correctly, because I thought the point of them was to hold things, so they don't fall out.

I hate it when employees try to take pressure off their own mistakes, by blaming the customer. Just state the truth, you're human, you make mistakes, all I ask is you fix it. But of course, she didn't. I politely asked if I could just pick up the short from the Forever 21 closer to me, but apparently "they don't do that". I hung up with her, and called the one near me, to see if they could help. That girl was even less helpful, and way more unprofessional. So now, I have to drive out of my way, pay for parking, just to get a shirt worth $3 dollars (all of which I'm not gonna do, so I just wasted money). I'm in customer service at a retail chain myself. I realize mistakes are made, but I go out of my way to find solutions for the customer, and if I can't, I'll find someone who can. I don't think I will be shopping there again or at any Forever 21 store.

I was shopping the other week with my wife and two kids. This woman in Forever21 at Columbia Mall, in Maryland is rude. She was watching us like a hawk and did not even say hello. She grabbed hair accessories out of my daughters hand. She told my wife and I that this is our store policy to get your accessories and leave them at the counter. What type of policy is this. If i was her boss, I would fire her on the spot for turning away customers. I do not like to get followed around a store. I want to shop in peace with my family. Her name is Eunicce. I discovered this from a sales clerk. The girls look as if they do not want to work there because of stress and you can tell everyone who work there is depress. The woman is a monster. God bless their souls. I would never want my daughters or sons working where a woman abuse her staff. She needs to be fired.

I started shopping at Forever21 prior to them being "huge", so I'm quite familiar with their strict no refunds / store credit exchange only policy. However, I think if it is their employees who make an error (ringing up an item twice, overcharging for an item, etc.); we should be entitled to our cash/credit card refunds!

It happened to me twice when their employees made errors on their transactions and I was only allowed to get a store credit because according to the managers, their POS cannot conduct credit card refunds. Really?! Aside from that, just recently, I went to Forever21 and made a $70 purchase without trying it on (as most of you should know, the lines for their fitting rooms on weekends are long), then went back the next day to make an exchange for a different size of 2 tops and made an additional $80 purchase on the same transaction.

When I went back to make an exchange for one of the newly purchased item, and made an additional $60 purchase, the manager told me everything from my new and old purchases are now final sale because I've made too many exchanges in one receipt. I attempted to inform her that I've only made 2 exchanges total, but for items from two separate purchases which was done on the same transaction. But according to the manager, she said "our stores are losing money because our customers make too many exchanges when our clothes are already cheap." Really?!

Trust me, now you will really lose money because you've lost a loyal 10+ year shopper who makes a few hundred dollars or more worth of purchases on a monthly basis because I made an exchange twice for two different purchases because I needed a smaller size. The manager was very unprofessional. Being a retail business owner myself, she would definitely not someone I would hire to manage my employees or my stores!

I went to Forever 21 on Friday afternoon, looking for a dress for a specific occasion. I finally found the one that seemed perfect, except that there was a belt missing, and two of the buttons were broken. I decided I would go to check out, and see if they had any other dresses like it, or if they could offer me a discount. When I asked the man behind the register if there were any other like the dress, he turned around, and asked another employee behind the counter, if they had another dress of that kind, and she thought for a moment, and then told him no, she didn't think so. They didn't even go to look, or check. The man looked at me, and simply said "sorry". There was no offer of a discount or anything else. He also failed to give me a receipt, and now that I want to return the dress or maybe even exchange it, I am screwed. Thank you, Forever 21. Your clothes are cute, but your employees are definitely not up to par.

Like so many others, I was fooled by their buy-one-get-one-free scam. The scam works as follows. You choose two items and you are charged for the purchase. At the time it appears as though you have received a discount. About a week later, though, they send you an email informing you that your cheaper item is out of stock and that you will cannot modify your order. I will call tomorrow, but I can tell from reading other's complaints that they are not likely to give me a refund. This is a deplorable practice and something should really be done.

To all the people out there who complain about the quality of what your buying then go buy it at white house black market and spend $200 dollars on a skirt! or go to zales to get nice jewelry. Being rude to employees gets you no where, all you doing is making more work for us and we are just trying to do our job. We are just being nice when we say hi to you its extremely rude to treat us like we have a disease. Also if you drop something on the floor pick it up!! Just give it to the employee and say sorry i don't know where it goes. We don't get paid enough to deal with lazy rude people!

I ordered 8 items on 1/4/2012. Today is the 8th. I just received an email stating that 2 of the items I ordered were out of stock, but my items have been shipped. I called to Forever 21 customer service line in order to see. They have the items in a smaller size. I have been on hold for 2 hours now and still waiting. This is the worst customer service I have ever had to deal with. Not to mention, my card has not yet been credited back for the out of stock items.

I keep seeing where annoyed Forever21 employees or ex-employees are posting on here in defense of other employees. You ** really need to stop coming to the defense of other people. I have worked in retail, picking up after people and their children. I have found mystery substances in/on clothing and dressing room floors/walls/stools. I have handled the rudest of rude customers and still managed not to take it out on other customers. Having a bad day is no excuse for walking around with a chip on your shoulder, being rude to the people that are essentially providing your paycheck.

Another thing, and I have noticed this every single time I've been in any Forever21 store. If it's supposedly not in the job description of an F21 employee to pick up any clothing items or straighten up the store, then why the ** are there never any people at the cash registers? Why do I have to sit there and wait fifteen minutes while you seventeen year olds are standing around, doing nothing, talking to each other?

Forever 21, perhaps you should hire people that take pride in their job, people that will actually work for the money you give them. I don't take kindly to rude teenaged children that ignore your existence until they see that you're not going anywhere. Another suggestion: Change your policies. You may think it's okay to rip people off, but eventually it will bite you in the ass. Give refunds, let people exchange things as they should and for God's sake, do things in a timely manner. Your company sucks.

Forever 21 has a lousy Buy One Get One Free (bygof) program online. They take your order, payment, etc., then send you an email telling you that one of your bygof items is "out of stock". What? Why can you enter your credit card info? Then, when the order ships (confirmation), they send an email letting you know that your free item is not arriving. They offer no substitution for the out of stock item or a credit.

I had to call their customer service line after holding for 30 minutes (no exaggeration) to speak with someone. I asked them about my free item. They proceeded to tell me in a snotty fashion that the only thing they could do for me is to give me 50% off the other BYGOF item. This did not even equal the value of the out of stock item. This company is cheating its customers and I turned them into the BBB. Hopefully, more customers will complain.

I am currently on hold with customer service for the 4th time today. For the past week or so I have been attempting to use two gift cards on an online purchase. The first time I attempted to do so, the website malfunctioned and would not allow me to use them. I resent the gift cards a few times, hoping the problem was fixed, which evidently froze the gift cards from use. I tried to call that night to fix it, but the customer service office has very specific hours, and when I missed those hours I was told to go online, but online told me to call them.

Today, I called three times within those hours, each time being told the problem was fixed. Each time it was not. I have been on hold for a collective amount of about 2 hours, with their annoyingly soulful jazz music. If I did not love their jeans, I would probably never shop with them again, considering my prior experiences with their awful return policy, misrepresentation of clothing online and horrible customer service.

I have no problem with their return policy, it is posted and usually they explain it when you purchase. I am a very good customer as I enjoy the cheap prices for new trends and have bought a ton of stuff from them in the last few years. If you want great quality, shop a department store for brand names. What I can't stand however are the ignorant, rude employees that don't give a damn about working or customer service. The store at Mayfair Mall Milwaukee is the closest to my house and it is always a mess. There is way too much product for the store size. It is hard to find anything if you need a different size the employees can't help you either and let you know with a frustrated eye roll.

The store could do so much better if they hired an older more experienced manager and fired most of their staff. On one occasion I even had an employee scrunch up my purchases in a ball and literally throw each item in my bag in a theatrical way as if he was just doing it for flare or attention of shock value. My most recent trip was finding my selections off the floor as if I was in a thrift shop. I know its cheap clothes, but have more respect for your consumer and do the right thing by making this store more inviting. The Bayshore mall store is larger with a ton of stuff, but it is managed much better. I will just go there from now on. You're lucky to have customers like me to buy your **!

On December 7, 2011, I went into Forever 21 at Palm Desert, CA to purchase two $50 gift cards for Christmas gift. I used my Wells Fargo debit card for $100. Sales clerk, Dania, said card was declined so requested again. So I used my Altura Credit Union debit card. She said that card declined too. But I told her the store pin pad said approved. So she called accounting to inform them the problem. While she was doing that, I called both my banks and both my checking accounts were debited. I waited 45 minutes to get answer from her. She said I would be credited with 7 to 10 days.

In the meantime, I went back same day to purchase gift cards in cash. Dania called me in 48 hours to let me know accounting is working on it. On Dec 21, 2011 store manager, Centrine, called me to bring print out from my bank and she would give money back. When I got there, she took copies of print outs and it would be another two weeks. Now, today Dec 30, 2011, I'm still waiting for my $200. This has been an inconvenience to me, my time, money and gas. On Dec 26, 2011, I called Forever 21 Corp offices and left message. I have never got a call back.

I bought a jacket as a gift and it did not fit my daughter. I returned it within two weeks and it was in perfect condition but they would not give me a refund back. The clerk said it is "company policy" but it is a terrible policy and I never want to shop there again. Now I'm stuck with store credit and you know it always costs more, so I am going to have to give them more money. I hate that company.

On Tuesday, December 27, 2011, I, Franchesca ***, and my two friends Nicole *** and Joke *** entered Forever 21 at Square One Mall in Saugus, Massachusetts. We looked around and picked up a few shirts. While in the jewelry section, we started to receive conflicting stares from an employee named Natasha. We ignored it. After looking around a little more, Joke went to the dressing room. Nicole and I headed to the check out. While waiting in line, Natasha approached us, telling us to get out of line. We got out of line, confused. She told us that she witnessed one of us stealing jewelry but she could not name which one and the mall security called. Knowing that we had nothing to hide, we willingly opened our bags.

She told us that she was not allowed to search our bags herself. We searched them and were found innocent. She then walked over to the dressing room area and approached Joke. Natasha told Joke that she had seen activity in the jewelry section involving her and that she was to be searched. Natasha, using her hands, searched throughout Jokes bag. After she saw that Jokes bag did not contain stolen goods, she let her proceed to the checkout. Because I was accused of theft, I felt compelled to purchase the items I had picked up, although I did not want to.

After we all checked out, Joke and I approached Natasha, asking her if she had found anything in Joke's bag. She replied by saying, "Was there something to find?" We said no and asked for an apology for the false accusation. She then said that she would not give us an apology because she saw one of us take an item although she could not find the said item. She then said that she saw five accessory tags inside of the dressing room that Joke had been in and that the tags were not in the dressing room prior to Joke's entry. Anyone could have gone into that dressing room prior to Joke's entry without Natasha knowing. Natasha then told us to leave when we insisted on an apology. We left without receiving one.

In spite of these events, my child, Franchesca and her friends, are owed an apology by this store clerk who refused to give one on 12/27/2011. If the girls do not get an apology asap then we, the parents, will seek legal action against Forever 21 and Natasha for defamation of character, harassment and whatever charges our attorney may think of.

So I unfortunately purchased items from the buy 1 get 1 free sale. First thing, if you buy one item the computer automatically gives you the lowest item free. For example, say you bought 2 skirts for 16 on the bogo sale, then you bought 2 shirts for 10 on the same sale. You will pay 32 and get the shirts for free. I still paid for the items because I wanted the discount. Then I got an email saying that most if not all of the free things I bought were not available but they will send me the remaining part of my order and that my order was final sale, so I could not cancel or return the order. The same order that I wouldn't have gotten had I known these items were not available beforehand. Nice and never again.

I purchased some items for my daughter for Christmas from the Sarasota Square Mall, Forever 21 store in Sarasota, Florida. The clerk placed half the purchase in my bag, and I did not notice until I returned home, which is approximately 200 miles away from Sarasota. To make a long story short, I called the store. The manager informed me the store had no provisions for getting me my items; however, he would personally send them to me. I never got them. After several attempts to contact the district office, I filed an online complaint.

My daughter wanted to use her Visa gift card. I told her to just meet me at 2:30, since we had to get her to a basketball game, in the food court. It is now 2:55, and I am freaking out. We are going to be late, and she would have to sit on the bench. Finally, I saw her running and crying, and I was mad because she was late! She told me she found some clothes she wanted to buy. The sales clerk rang them up, and then noticed she missed an item. Instead of just finishing that transaction and void them, she rang the card through twice, and now, she has zero balance and questioning if she even had any money on the card. You know what? I can't even finish writing about this mess. Except hooray, somehow the manager was able to blame the Visa card, and she was able to get the money back, blah, blah blah.

It wasn't Visa, my God, your girl didn't know how to refund money back to the card, so now what? Take some pride Forever 21. When you make a mistake, own up! You have caused my daughter stress! What about a gift card, since it was your error? They said "oh no we don't do that". They wouldn't even give a $20.00 gift card for all of our traveling, and your clerk's error. That's right, let her be late for her game, let her not purchase her clothes, and oh, let's leave the Visa card, so they can figure out what to do. Hey, I know, let's go to customer service, where the card was purchased at the mall, and somehow blame them to put the money back on the card, but let's not mention it was your fault for running the transaction twice! That's right Forever 21, double charge. Reel someone else in to help solve this mess, and then take full credit!

My hope is to get Daniel fired for being rude and unprofessional, and hopefully get a few of the other people written up for laughing at us, and not caring about our concerns, like we are the ones at fault. I want them to lose their jobs!

I have been trying to reach Forever 21 through mails and calls, but I haven't been able to. On Saturday, I called their customer care regarding a query, and a person named Raymond ** helped me. He said he needed my credit card's 1st six, and last four digits, plus my billing address, to confirm a reorder. 4 hours later, my credit card got used for $1,100, and I had to immediately cancel my card. This is infuriating, and breach of trust on their part. Their employee used my personal information, and stole from me. I reported this to Forever 21 contact us section, and they asked me to check with my bank. I have checked with my bank, and hence i cancelled my card! I have to take legal action, because this is theft! I never expected this from the management of Forever 21. I am forced to take legal action, because I'm not getting a proper reply! Now, I have 2 canceled orders, and they need to refund my money back. I don't know when they'll do it! Thieves!

I placed an online order November 29, 2011. I received a UPS tracking number. It shows delivered to USPS (US postal). I looked up the USPS postal tracking number, and it shows as delivered on December 7. It's December 13th, and it has not been delivered to my work address. The funny thing is that, I place d a 2nd order on November 30th, and I received that order today, but have not received the first order. I have been emailing, calling Forever21 customer service, and all I hear is a busy signal. I even tried to call the outside of US phone number, and got the same busy signal.

Now, I have worked in retail, and I do not blame the workers. I know how rude customers can be when they throw clothes on the floor, and have no respect. But come on! how can this company exist on such bad online customer service? This is my first experience with F21 online customer service, and I am beyond disappointed. So now I have to accept that my order was lost? stolen? and I will not be refunded or get my order replaced? I am so mad, and feel useless. There is nothing I can do. UPS and USPS both said I need to contact the shipper.

I tried to exchange 2 coats yesterday from a size M to a Large at the Savannah, GA location. Granted, I didn't have my receipt, but they wouldn't take them back. The tags were still on and the dumb girl said they needed the receipt to look it up. What did she need to look up? I didn't want a refund, I just wanted 2 coats that would fit. Mind you,10 minutes before, I had returned a coat with not tag and no receipt at a Belk. That is what you call customer service. Now, I'm stuck with 2 coats that don't fit. I will never shop there again! They just lost a loyal customer that spends hundreds of dollars a year.

I went in to the store looking for a pair of black pants. I found a pair but didn't know if I would find a cheaper pair somewhere else, so I asked one of the workers their return policy. She said I could get a return within 30 days with the receipt and tags still attached. So I bought the pants instead of putting them on hold like I would normally have done.

I ended up finding another pair at another store that was more the style I liked and cheaper. The next day, I tried to return the pants and the cashier told me I could only get store credit. I tried to explain to him what the other worker had told me and he said "they would never have told you that". He basically told me I was lying, which I wasn't.

I didn't argue with him because I know what it's like to work retail and I know he's only doing his job, but I was completely turned off by his response and the store policy. I will no longer be shopping at this store again. If they want to keep customers, they need to have policies that are "customer friendly". Having a no return policy is not customer friendly. It's meant to guarantee they keep their sales at the expense of the customer, and the customers know this. They're not fooling anyone.

And it's true. They may keep their sales, but they're losing future sales which is even worse. A return might cost them a few bucks, but a loss in a customer costs them thousands. Which is why other smarter companies, which have been around longer, don't have this moronic policy.

I see Forever 21 tanking in the next 5 years or so. This is a rough economy and people don't have a lot to spend. Customers are not going to stay loyal to a company that not only makes cheap clothes, but has store policies that turn them away. 5 years. I said it first.

I placed an online order on Nov. 21, 2011. Five days later, I received an email stating they issued me the wrong tracking number and one will be emailed to me shortly. I never received that new number and when I called to retrieve it, the agent was rude and gave me such a hard time to get the number. I called back and also sent an email two days later, still no package and again the agent was rude and did not want to assist me. I called today because it has been more than 10 days and I have no package. I have not received a response form them and the customer service agent would not allow me to speak to a manager. She said the manager does not come in until 10:00 am.

I am an Oregon resident and a long time customer. When shopping in WA, I was told that tax exempt cannot be done in store and I need to go online to get a refund on taxes paid. I could not find any information on their website that explains the steps needed for a refund. So on November 21st 2011, I called 888-494-3837 (customer service), and I was on hold for two hours and twelve minutes before I finally hung up. A female's voice kept reminding me to stay on hold and a Forever 21 representative will be with me shortly.

I filled out a form at Forever21.com for suggestions and comments, explaining this situation, and still have not heard back. This is absolutely ridiculous and poor customer service. I would still like the tax I paid to be refunded.

I like the Forever 21 store I have been to. It was very clean, the employees friendly, and willing to help. My concern is with forever21.com. The closest Forever 21 store is 75 miles from where I live, and my daughter insisted on getting a Homecoming dress from Forever21.com. The dress arrived damaged, so I quickly went back online, and reordered the dress because the Homecoming dance was only a couple of weeks away. Next day, I shipped the damaged dress back exactly according to the instructions,found at the back of the invoice.

I sent the package back first class, with delivery confirmation. After 2 months, and not seeing the credit on my bank statement, I decided to give the the toll-free number a call. After finally getting through I was told it normally take 2 to 3 months for a credit to appear, but that my return was received, and I should get my refund soon. Well another month went by and nothing. I called again, and this time I was told that the credit should have been given by now, but it was just sitting there in accounting. The representative told me that he would quickly get a hold of accounting, and get this refund submitted immediately, and email me when he gets an answer. That was a month ago, and I have not heard back. I have tried calling again but can never get through. The line is always busy.

Why should I be punished for something that came in damaged? Now Forever 21 possesses the damaged dress, and I actually ended up paying for two dresses, instead of one. The poorest online customer service I have ever encountered.

I honestly don't understand why you all keep complaining about not being able to return clothes that have been worn by you yourself! You are ridiculous! I think it is not right for you to be wearing around something you purchased only to be returned so someone else can buy it and use it for the original price. That's not fair. Also, I honestly have never really had any problems at Forever21. Some of the racks are messy and yeah there are piles of clothing but if you have a problem there, why shop at Forever21? Stop whining.

Ok, having worked at Forever 21 for 2 years and having worked retail for over 6, I must say that the customers that come into the store are the absolute worst I've ever encountered. First things first, the store policy is both stated on the receipt and posted at the cash register. Not only that, but we as associates are required to ask the customer at time of check out whether you are familiar with the return policy or not. If you say yes, that isn't on us. Secondly, there isn't a single rude person that works at my store. We all go above and beyond to help our customers and their needs. Even the customers that leave trash everywhere, let their kids run and scream through the store for 30 minutes while they "don't notice", use our clothing as napkins to wipe their noses, hands and spit chewing gum in and the kicker is the grown up "adults" that choose to use our fitting room as a restroom leaving us to clean up their used sanitary pads and choosing to urinate on our actually clothing, which yes, we have to clean up all for minimum wage. So yes, there are days that we as employees have chips on our shoulders.

Does that mean that we should find another job? That's a little harsh. No one, in any line of service should have to deal with that! I've never worked somewhere before where I am the enemy before I've even been given the chance to try and help. No one at my store ignores the customer. No one at my store refuses to help. We as employees don't want to fight the consumer at all. The policies of Forever 21 are not the personal policies of its employees. If the customers would stop attacking us as if they were, we'd be able to provide customer service in a much more professional way. But, just as you are, I'm a person that deserves respect and if you choose to yell and cuss at me for something I didn't do, why do I want to help you?

I find your business practice, of not exempting Montana residents from the Washington State tax, deplorable. What kind of customer service is that? All of the other shops that I made purchases from, exempted me from Washington state tax. This is a common practice in Washington. I am also in the retail business, and we have many stores in Washington. Maybe you should upgrade your POS system to allow for incidents like this! I asked to be exempted, and the clerk gave me an illegible slip of paper, that has a bogus website to contact, to try to recoup the state tax that I paid. I have all of the documentation that I would gladly email to you. What a crock!

So, for all of you "customers" who want to complain about Forever 21. Let me tell you, I work at forever 21 and people, as in you, are messy ignorant people. First of all, if you don't like the return policy, fine, don't shop there, simple right?! Secondly, as it say's in the employee handbook, we are not required to say anything to you about our store policy unless you ask. But because you don't open your eyes and read the bottom of the receipt where the cashier circled the return policy for your **, you would know we don't give cash back.

Another thing, half of you people do not know that there are thousands of girls coming through our stores with there kids, husbands, friends, whatever and try on 50 items and leave with one thing. You have to realize if you are being rude because we aren't taking something off the mannequins for you or whatever the situation we aren't going to respect you if we aren't getting respect.

Another thing, why do you get mad at the employees who don't make the rules? You **! It's called store policy because they make the rules not us. We are just here for a paycheck. So, give us the kindness back to us and help us out by being a customer we want to help not someone we are annoyed by, because you don't know how to pick up after yourselves or because you want us to cater to you. You customers are annoying. Maybe you should try it out one day and you will realize the ignorant people we have to deal with on a ** daily basis.

I read over a lot of people's comments and a lot of them make me rather upset. I have worked at Forever 21 for 2 years now and the reason our store is a mess is because of the costumer! The store I work at is huge and we just do not have enough hours for a full staff. If costumers would pick up things that they drop on the floor and not shop so messy it wouldn't look the way it looks. Yes, sometimes the racks are full, but that's because we get new products in everyday and we cannot back stock things. So do us both a favor and clean up after yourselves! It's not hard.

Also, I am a fitting room attendant and let me tell you that is the most stressful thing ever on busy days! We tell you to hang up your clothes because if nobody hung there clothes up we would be there all day just hanging things back on hanger. It's on a hanger for a reason so use it! Yes people will say it's my job but these people do not realize that being in the fitting room is more then just hanging clothes. I have to button tie and zip everything! I have to sort the clothes to which room it belongs in and I have to put each customer in a room while carrying all of their 50 items.

Now, when you have non-stop customers coming into the fitting room plus having customers leave clothes all over the floor and not hang it up, it gets annoying! We aren't telling you these things to be rude but you have no idea how stressful it is when you have to clean hundreds and hundreds of people's messes. I am not a maid. I am there to help you so please do your part and help us!

I went to the Forever 21 in Union Square today, 11/12/11, to return a dress that, I did not notice, had a rip until after I got home. After waiting in line for quite some time, I was told that I would not be able to return the dress, because the store did not have any store credit cards. I asked the sales agent if I could buy a gift card for $1 and transfer the credit to the gift card. I was told that they would be unable to do so.

The manager then showed up, and acted like I had to be understanding to their problem, and told me to head up town to the store on 34th St., or try to find something else to exchange the dress for. I told the manager that I did not want anything else. The manager then told me that I should come back Tuesday. I am assuming, that is his day off. I, then told him, I was leaving for vacation on Monday, and by the time I return, the exchange period would be over. As this was going on, a different cashier comes up and says "oh someone just turned in their store credit card, so here use that persons empty card".

To me this is a huge scam for them, to not issue a store credit, and force you to buy something that you do not want, just to not lose the credit. I would chalk this up to out of the normal. Except, this is the second time this has happened, in a three month period. If they insist on not ordering enough store credit cards, then they should offer an alternative solution, or post a sign saying they are out of the cards. There was no sign posted either time. The manager was extremely rude, and never apologized. As a corporation that claims to be religious, they sure practice a moral business practices.

Discrimination review. With over 10-plus years in retail experience and exceeding the company's expectations, and after several years of applying to Forever 21 with not so much as a call back, my friend and I decided to go "undercover." We created a totally fake resume with a totally fake name. We summited both my friend's resume displaying all the right qualities for the management position they were hiring for.

And the fake resume with insufficient skills was the one Forever 21 was looking for. Let's just say the fake person with the fake resume got a call back less then a week later for an interview with the Mall of America Forever 21. Very sad that we still live in a time of discrimination. My friend was very crushed. Forever 21 has been her dream job. They have not heard or seen the last of us.

An item I purchased was not marked as Sale item' or Final Sale'. I asked the cashier what the return policy was since my daughter didn't have time to try the clothes on. I was told 21 days. When I attempted to return one of the items I was told it was a final sale. I was not even allowed to exchange for a smaller size. Store policy is extremely rigid and the employees were unprofessional and rude. I am forced to keep an item that is too large. Forever 21 have lost a customer.

I have found the store to be difficult to shop in just because the clothing seemed to be jumbled up. I was looking for a certain style of sweater but it was too much work to look through everything. Not a single sales clerk offered to help. Honestly, you can find nice stuff at Target for the same prices. And as a bonus, Target will give you a refund with a receipt or a store credit. And they seem to accept debit cards with no problems. I also like shopping at Macy's, Dillard's, and through Amazon.

I ordered cloths online. It has been over 7 days and I haven't received my cloths. I called the customer service line over and over and waited 20 mins then an automated person gets online and says there has been a technical error and hangs up. They have already pulled the money out I have no way of getting a hold of someone to cancel the order. The order still says new online it has not been updated to "shipped" or anything I cannot get a hold of anyone to say hey it's been or it will be awhile I have called the corp office they will do nothing for me. I would like to cancel the order and get my $100.00 back but they can't get a hold of anyone to do that. It's bogus the people in the store cannot do anything the store has none of the cloths. What am I suppose to do? Help!

My sister and I have been loyal customers of Forever 21 for about eight years. We have never had any problems until today. We were shopping at the Arrowhead mall, location (AZ) this afternoon. Michael, the gentleman that rang us up and was highly professional. However, before we had even left the store, we noticed we were charged twice for one pair of pants. This was not a big deal, we understand that errors occur. We waited in line once again to get our money back. Michael was not able to correct his mistake, so he called his manager over to assist. To our dismay, she said she was unable to give a refund and is only allowed to give store credit in the form of a gift card.

I understand this is the company policy for returns/exchanges, but this was one of your employees that had mistakenly charged us too much money. We had not planned on spending that money at your establishment, but are essentially being forced to, due to your company's ridiculous policy. Not only are we never shopping at Forever 21 again, we are also out money. Hopefully, someone with authority at your company will read this and realize what an asinine policy you have and make some changes. Otherwise, I guarantee you will lose even more faithful customers.

I have been sitting here, reading and reading many of the comments displayed on this page about Forever 21. I have to say that yes, their return policy ** but that is not what I have a problem with. Shame on me if I am naive of the return policies and if I didn't notice that the stitching or craftsmanship was of terrible quality. All of this is on me, "buyer beware" and all. I totally accept this and have no argument there. What I do have a problem with is how unprofessional and disgusting the staff are. I do not care if you are having a hard day or if you just hate your job. Get a new one that doesn't include sales.

In this economy, I cannot believe the amount of rudeness that spews out of this store! I left in shock today after being ignored at the register for five minutes while three people just stood there and looked at me. I looked at my husband, threw the shirt at the register and left. I will never, never shop at that store again and have been steadily spreading the word so that all of the "sales" clerks will get fired and maybe, just maybe, get people who actually know sales working there. For those people who work there that have been "chiming" in about how the customers ** and that's why you are the way you are, then find a different job! I'll make you all a deal, I and everyone I know have stopped shopping there and you guys go find yourself a nice job where you won't have to deal with sales, okay?

My package was lost and Forever 21 refuses to take responsibility and refund my money in a timely manner. It was shipped on September 13th and was lost on September 17th. I sent a claim for an affidavit on September 23rd. I have called numerous times and have not received any updates or status on the order unless I call and wait for over 30 minutes, each time, on hold. I have been given conflicting information regarding the refund of my order. Their system shows conflicting dates for when I called or when I submitted my affidavit. I have emails to show they are stretching the truth. Today is October 26th. It's been a month and a half since I placed my order. I have still not seen a penny to my $80 order. Their customer service is awful. They can't locate the package. They have 'delayed' my refund and now, I'm starting to wonder if they'll refund me at all.

Forever 21's customer service is horrible. I have been attempting to purchase a few items online with a gift card and could not find how to do this. My question was not answered in the FAQ & the link for "contact us by email" takes me right back to the list of FAQs.

I left a "comment email" over a week ago & have received no response. The "contact us whenever" number has left me on hold for up to 30 minutes for the past 6 consecutive days at which point I gave up. What exactly is the point of having a phone service with no one actually answering the phone?

When I went into my local store I was given another phone number (which took me right back to being on hold) and a personal email for a customer service representative, which I was told was checked frequently and should expect a response in a few hours or at least the next day at the latest. What a surprise, no response.

I called another store and spoke with their manager who gave me the DM Tina's number, who I have left a message with and am waiting for a response. I'm not planning to re-gift the gift card and never shop at Forever 21 again. Nothing but cheap clothes and crappy customer service.

I bought a jacket from Forever 21 for my daughter for her birthday. When I purchased the jacket, I asked about return policy. I was told exchange or store credit only. My daughter tried to return the jacket for a store credit and was told they were out of cards and to come back next week. She tried to find an item to exchange but didn't find anything.

We returned the following week. We found a shirt but left us a balance of $9.89. Again, I was told their store credit cards have not come in. I must find an item for $9.89 or come back in a few days. I spoke to the manager and she told me this is their policy. I noticed the gift cards and asked to put balance on gift card. I was told by manager I would have to purchase a gift card.

I will never again shop at this store. Why is the customer punished because you did not order store credit cards?

I've returned two coats from Forever21 due to wrong item as in the picture and it's been over a month, yet I haven't received my refund back. I tried to call the company, but there were no answer so I never had a chance to even talk to a customer representative. This just gets all ridiculous and never ever will I shop at Forever 21 again!

There was a shirt on the mannequin that I liked that was a small. There was only one other shirt of that kind, which was a large size. I asked the sales associate working that particular area if there were anymore shirts in a medium or small and she replied "no". She never bothered to look around to see. I asked if I could take the shirt off the mannequin and she said that it was against store policy for her to remove it from the mannequin. I replied "well, can I take it off the mannequin"? She stated that she had to ask her manager. It took a really long time for the manager to come, which doesn't surprise me because there was not one manager or cashier at any of the registers when I walk in the store (bad business). Therefore, I took the shirt off the mannequin and replaced it with the same shirt that was a size large. I explained to the associate what I did and to assure her that I didn't leave the mannequin blank (and it was put back neatly).

I went to try the shirt on when I could hear all of the radios (walkman's) saying there was a shirt missing from the mannequin and not to sell the shirt or let anyone try it on. The message repeated over the radio system for about 4 minutes. I was so embarrassed because as soon as I came out with the shirt all of the associates were on high alert as if I was going to steal the shirt. I was then approached by a manager who stated that they couldn't sell me the shirt because it was against store policy to remove it from the mannequin and that it was on hold for someone. More so, I was told that they give that person a week to pick it up before they return it to the floor. All of this was not true as it pertains to their policy. I explained to another manager how appalled I was over how they were acting over a shirt and that not one person (including the managers) offered to see if they had more of the shirts in the back or offered to contact another store to see if they had the size that I was looking for. Instead, I was bombarded by staff and damn nearly forced to hand over the shirt because the lady looked as if she wanted to take it out of my hand, and they refused to sell me a shirt.

I feel that I was discriminated against as a customer and because I was Black. It was the worst shopping experience that I've ever had in 30+ years of shopping.

I am an employee of Forever 21 Las Vegas, a cashier to be exact. After reading another employee's comment from the Texas store, it inspired me to add on. You, customers, want to talk about being treated rudely? My store has clients from all over the world who are 85% nothing but rude. I've been cussed out in every language, have had credit cards, pens, clothes (you name it) literally thrown at me and in my face by customers who don't agree with our store policies, who can't have that fabulous scarf taken off the mannequin for them or have to wait in a line to check out or try on. People have taken ** on our floors and blew their noses in our clothes that we have to clean up! They leave their filthy garbage all over our store.

We work so hard to keep maintained and make it as easy to shop in as possible for you guys. Wouldn't you guys be a little hostile too? You want to talk about being treated unfairly? I've had actual threats from customers for not taking back merchandise that they obviously wore and smelled of smoke, and have been constantly talked down to by snotty clients who think they should be exempted from waiting in the line or entitled to a discount because they're from out of state or country. Hello! This is Vegas! Everyone here is from somewhere else. What of it? Hey! If you don't like the return policy, don't shop there! Simple!

It's written numerous times in bright yellow signs at every cashiers station "no refunds". It's even printed on your receipt and circled! Also, it's required for every cashier to state the policy before payment is accepted. If you got off your cell phone while we're ringing you up, you might have heard that instead of trying to come back demanding a refund looking all dumb saying you didn't know or no one told you. You're complaining about not being able to return sale items and jewelry? Would you want to put the same earrings in your ear as the girl in front of you who just returned them? No! And as far as the refund thing goes, yes it's an unfortunate policy but we don't have Bebe's price tags people! Our clothes are extremely inexpensive and affordable to everyone. If you're expecting superior quality from your $10 shirt, then you're just being ignorant and unreasonable. Someone should redirect you to Saks Fifth!

I am writing on behalf of my cousin who works in there NYC stores (I sent this email to F21 also). This company is immoral and has total lack of respect or humanity for its employees. I would love to know why my cousin has to be at work in the middle of the night. You ask employees to come in at 3am and you also have them work for weeks in a row without a day off. You ought to be ashamed of yourselves, having young women traveling to work at these hours. Are you crazy? My cousin is so desperate in this economy to find another job even though this abusive company has caused her migraines. She is seriously ready for a break down. I am disgusted and hurt by the lack of care at forever21. Disgusting!

I asked a young man who worked at the store, if he could help me get something off the mannequin. He abruptly replied "I'm off the clock." I then asked if he could point me in the direction of someone who was working. He ignored me and walked out of the store in a hurry. I honestly could not believe someone who acted this way had a job in an economy like ours, an economy where college grads can't find positions in retail. There is no room in this world for a business to operate in this manner. I do not care how affordable their low quality merchandise is. You get what you pay for. When the economic hell freezes over, this company will have to figure out how it will adapt. It is imperative that you, at the very least treat customers with basic respect. Do not contribute to the success of this corporation. Forever 21 is an over-producing, non- green, customer unfriendly hole.

I hate Forever 21, like the only reason I shop there is because the clothing is cheap. Other than that, the customer service absolutely sucks. I ordered a shirt online and it had a hole in it. We sent it back, which cost us about $15, and I have been waiting for a month for something. It is just stupid.

I bought a gift card for my niece. Once she tried to use it for on-line purchase, it wouldn't work. Her Mom called customer service & they referred her to the store where it was originally purchased (then she called me). I called the store and they referred me to the regional manager. I called the regional manager and she referred me back to the store. I called the store (after the regional manager called them and told them to help me) and they took 2 days to call me back. They said money was on the card and it should work. I called my sister-in-law to have her try it again but it didn't work. I called the store manager back & she said to have my sister-in-law call her directly. My sister-in-law called her and was told "it should work" but it didn't. So, my sister-in-law called me again. Remember, this was a present. I tried ordering on-line myself using the card and it also didn't work.

I called the store manager back & told her that it still wasn't working. It was escalated to a different manager. He called me and took info (about 4th time for me to relay the nightmare story). He did called me back and gave me someone to call. I called that person & never received a call back. The next day, I called again & was treated so shabbily and rudely that I told the person I would call the contact that gave her name back. I called him back & he didn't have a voicemail box set-up so I couldn't leave him a message. I looked up the corporate office and called them. The option given on their robo-phone was to dial '0' for the help I needed, it went into a black hole that hung up on me.

Wow. Now, tell me. Would you buy anything from a company that has this type of customer service? I feel terrible for my niece, she just wants her birthday present!

To the person who made a complaint about the associate telling you to put the clothes back on the rack, the reason why she said that is because our manager tell us to make the customers do that. It is actually not in our job description to clean up after you. We have hundreds of girls a day come into our dressing room to try on clothes and to make the line move faster, our managers ask that you put the clothes you try on back on the hangers. It is not that hard of a task so stop **. I hate how a lot of people get mad at the associates when we are just doing what we are told.

I got double charged for an item. I called the store. I was told there are "no returns", but they would issue a store credit. I went to corporate. I spoke with John. He said he would give my information to DM "Claudia" who would call me back. She never did. And he never did. So, I called and reported them to Weights and Measures. They went to the store and tried to explain the policy to these dimwits. They called me back and said I was to see "Vanessa". I called the store and was told she would be in at 4 pm. I was there at 4:20 pm. She wasn't. The manager in charge could not credit my debit card, but could take my info, request a check, and I would have it in about 2 weeks. I was thinking, "No." I didn't walk out with this ** for them to say, "Hey, I'll send you a check in 2 weeks." By some miracle, she thought a minute, and asked if cash would be okay. It will be fine. Thank you and goodbye Forever 21!

I had bought a cute skirt for $20. When I got it home, I noticed there was a rip at the seam. I took it back to the store, which is 20 miles away and they exchanged it for another one.

So I took the new one home and then went on vacation. When I came back, I put the new skirt on to wear it and, what do you know, another hole in the seam. I took it back to the store to exchange that one and they wouldn't give me a gift card or anything.

They said, "If you have time, you can look around for something else with the same price, but your receipt expired (OK???). I had no time to look around and that was the skirt that I wanted!

I will never buy clothes from there again. I now have a skirt with a hole in it that I am going to have to go get fixed myself. Thanks for nothing, Forever 21. I won't be shopping there ever again.

I paid $68.78 with debit card for items I did not take out of store. The sales representative rang up my clothing and told me the cost. I then swiped my debit card, typed in my pin and saw "approved" on the machine only to hear the sales rep said the system went down because it does that with credit union's debit cards. I immediately contacted my credit union and was told the transaction debited my account of $68.78. I informed the representative, who called her manager, who said they did not have a record of the transaction. I explained my funds was taken out immediately after keying in my pin and getting approved, and that I spoke with the representative at the credit union.

I was told to come back the next day, which I did with a copy of my banking statement showing the funds were debited. They refused to refund the money back to my card, saying the corporate office will have to do it. I filled out a credit card dispute, was given a copy and the number to the district manager Roxanne. I called the district manager and was told that we would have to wait. Now, she will not answer our calls. This transaction took place on August 17, 2011 and we have not heard a word from them. Please help!

On September 3, 2011, I went to make a purchase at the Forever 21 inside Willowbrook Mall in Houston, Texas. Upon checking out, I noticed that the cashier accidentally charged me double for an item. I called it to her attention and she informed me that she would not be able to refund my money but could give me back a store credit. This is unacceptable as they made a mistake in ringing up the items, and I should be entitled to a credit back to my debit card or cash back.

I asked to speak to the manager and she informed me the same policy. She said that this happens all of the time and that they can only give a store credit back as they are unable to cancel transactions on their registers. What a clever way to cheat people out of their money! Ashley, the store manager, was rude and very uncooperative. She refused to allow me to use the store phone to call their corporate office.

In the fitting room, I was told by the staff that I have to put the "not wanted clothes" on the hanger and return it to them. I'd appreciate if the Forever 21 corporate would explain to their staff what their job is. Forever 21 is the only store where I have encountered such a thing. They had a few people working and the customer couldn't get immediate help. The staff in the fitting room is also very rude and demanding.

I have always been a big fan of Forever 21, until recently. I bought several purchases, this month of August, and most everything that had a zipper jammed. Everything is ruined.

I took the clothing and receipts to the store and they would not take it back. I was forced to take the credit in a gift card.

A few days later, I purchased a few shoes, only to have the heels on one of them fall off at a dance club. I will never return to Forever 21 again. They are ridiculous when it comes to their return policy. Never again. I rather spend my money at the stores that actually care about the customer's money!

Well, I was just coming in to buy a last minute gift for my friend. So I went for the jewelry, the cashier whispered something and I didn't have time to ask again because my parents were leaving. I had to ask my mother what necklace and earring I should give to my friend and after we waited in line and got to the register, I found out that you can't exchange jewelry. I mean now that I know the policy, but I only left the store for 3 or maybe 4 minutes. Hoping that she could make an exception, she called the manager up. She was loud and rude and in my opinion, she should not be the manager of that store if she can't even try and help the customer seriously. I've wasted too much money on this store and although this is not a big issue, you've lost a customer. I'm not going to shop at a place where their employees are so rude. Plus the necklace is even damaged. What exactly am I going to do if they're not even going to listen to me.

The service I received from this store was unbelievable. They failed to ask me if I needed any help and when I was in the change room, the employee was so unfriendly. I was also told at the cash register that I could return the clothes that I bought for a store credit if they did not fit my friend. At the time, I was buying her a birthday present and did not know my friend's clothing size in U.S.A. The girl that served me was obviously just got employed and was a trainee as she had another employee who was watching over her and sometimes giving her help. The trainee and the other employee both heard me ask if it would be possible to swap for a different size if they did not fit my friend.

I paid for a dress and a shirt with my Travelex card and kept the receipt, just in case. When I was going back up to the ground level (I purchased the products three floors down), I tried to walk out into the street but the security detector pillars went off and the security checked the store bag. Apparently, the trainee had not taken the security tags off so I was informed to walk to the front, near the top of store register. When I was trying to stand in front of the register, I was rudely demanded to get back into the line. After a female employee repetitively demanded me to go at the back of the line, I did so.

The next day, I had to go back to the store because the dress and the shirt were too large to fit my friend. The store was about to close and when I reached the 3rd floor, an employee told me rudely to 'just grab something quickly because the store is closing in two minutes.' I informed the employee that I needed to request for an exchange and went to the register.

At the register, I explained that I was told that I could change the size of the item when I purchased them so I needed a smaller size. I was told that they were sale items, as shown on the poorly written scribble on the tag, and said that I could not exchange the items or get store credit. I told them that before I paid for them, I double checked that it would be possible and was told that I could.

They took nothing off it and just didn't seem to care at all, telling me that on the receipt it said 'final sale.' As a consumer who does not work in retail, this print could have meant anything to me, as well as the fact that I received the receipt after the card payment. If I had understood what that print meant, I would still have not been able to return the items right after the transaction.

I handed back the items as they were too large to fit anyone I know. I told them of their lack of service and poor training in providing correct information but I was offered nothing. I spent money in their store and received nothing.

There was a July 4th promotion for 10% off that day only. The coupon code was down all day long and the customer service person admitted, when we called, that the code hadn't worked all day. We have now sent SIX emails to customer service at forever 21 and they refused to honor the not-working code, lying by saying the code worked all July 4th. We're only talking $5. I told them that if this wasn't resolved within 2 days, I would not purchase any more clothes there for my two teenage daughters. We spend thousands there every year.

No one is helpful here at all. My big complaint is that there are no rest rooms for patrons to use.

We have been here for over an hour shopping and we are visiting from out-of-town that we needed to go to the bathroom but we can't. They have no problem taking our money though.

I used to be a loyal client of Forever 21 for years until my most recent experience with the clothing store. I purchased over $176 in clothing on Tuesday, August 16th, in the Burbank California location. As always, I was extremely happy with the clothing selection and style varieties.

That was, until I wore any of the clothing once that same week and three entirely separate pieces of clothing either tore at the seam after a few hours of wearing it, or I tried the clothing on at home and noticed a hole that I didn't see before. As you can imagine, I was livid. I had to return to this Burbank, CA location on three separate occasions to exchange my merchandise, but three separate times my size was not available. You could imagine my dismay when I heard that I could not receive a refund for the torn items either when my size was not available on top of everything else.

Today, I will no longer be an avid and loyal client of Forever 21. I'm sad to say, I feel the quality of the clothing has severely decreased and the store policy is unfair to clients like me that feel they cheated. Now I'm stuck with a gift card and forced to purchase more poorly made clothing that will probably tear hours after I buy it. And when I go to return the clothing again, the store won't have replacements for those items either.

This never-ending cycle is ridiculous. I will do my best to make sure my family and friends no longer shop there either.

My daughter went shopping the other day to buy a pair of nice slacks for her new job. Four days later, she decided that she wanted to return the pants. She was not able to receive her money back and was told at that time that the store policy states "Only an exchange or store credit is available." I have been shopping for over forty years of my life and I have never been in a store where you are not able to receive your money back within a certain amount of time. I questioned the cashier of the policy and she directed me to a small sticker on the bottom right of the purchasing line.

Personally, it is unfair to think that customers who normally are in a rush would be reading notices about your store policies. I believe it should be stated by the cashier that the customer would only be able to receive a store credit and not get their money back before they make their transaction.

I have been on the phone for practically an hour waiting for a customer representative to get on the line so I can explain my situation to them. Prior to the call, I was upset, and now that I am waiting this amount of time, I am completely frustrated and I am determined to never shop in their store again. I don't understand why they would have John 3:16 on the bottom of their bag, "For God so loved the world that He gave His only begotten Son..." Should not your store be representative of this verse?

I just hung up the phone because I couldn't wait any longer. This is truly unacceptable. I would like my money back, not a store credit. This store is not worthy of my hard-earned money anymore.

For the Forever21 store located at Willow brook Mall in Wayne, NJ. The manager's name is Latoya and she is very rude with the customers. Very nasty person.

I love your store but you lost me today on 8/5/2011. Please, please you need a better manager for your store ASAP or your will lose more customers like me for a manager like her.

My daughter bought a dress here 2 weeks ago. She went to wear it but couldn't get it on because the zipper was stuck halfway (she hadn't tried it on in the store). She went back to the store (Manchester CT) with the receipt and they refused to take it back, saying it was damaged (broken zipper) and citing company policy. Since when is it company policy to sell damaged goods and refuse to take them back? I even called and spoke with the store manager - same story. Bad customer service...bad business!

I have ordered online last June 9, 2011 amounting to nearly 80$ worth of merchandise. As of July 14, status of delivery was it was sent to another place and needs to be re-routed. I waited for couple of weeks and I decided to just have refund since I have replaced the items with another one for gifting. They told me before they could start an investigation, I have to send an affidavit; filled the affidavit they sent me and faxed it; called back to them. And someone from customer service acknowledged the receipt of the affidavit; followed up and they said I need to wait for certain days because they need to run the investigation.

On July 22, I called back to follow up and they said that the affidavit wasn't received (despite me saying that it was already acknowledged, this is certainly not time for me to be told that they have to yet start an investigation after I sent the affidavit, again!) I wanted to speak to a supervisor, to no avail ; was told I will be given a called back. Unfortunately until now, all contacts made regarding this issue is always initiated by me.

Forever 21 has such one of the poorest customer service available in the planet and is only concern of their sales. For more than a month now, I still haven't gotten my money back. Beware of this company!

The poor quality of clothing this chain offers has gone from acceptable to waste. What this chain sells is junk clothing, which falls apart or shrinks in the washer after its first use. I purchased over $100 worth of clothing. First sanitary thing I do is wash them before wearing. After pulling them out, every single garment/sweater/top had shrunk. After complaining about it to the store, they would not take it back since its been "used", meaning washed. What is worse, there is absolutely no returns on any merchandise for original payment type. Meaning, I will never get my money back on any return except for store credit in the form of a gift card. Why? Because they know the stuff they sell is junk; and they are ripping consumers off, knowing that what they purchase in their stores will not last one day.

I just wanted to say something to everyone complaining. Before I worked at Forever 21, I felt the same as you. The store is constantly dirty, the racks are over there limits, and it's hard to find anything at all. But when I took a job there, I realized why it is like that, and there is a reason for everything. If you have complaints about the store, it would be best to call corporate, although I have heard the managers laughing and talking about how corporate doesn't actually do anything with the complaint on the hotline. The reason the place is so dirty has nothing to do with sales associates or managers, it is the job of the cleaning crew, in the morning, to clean the entire store, and for the SA's to pick things up as they see it, although we usually don't and just do it at the end of the night, because who has time to pick up people's trash. So if the dirt is dust and such, then that is the cleaning crew's fault, but as for empty cups and stuff, then go ahead and blame the people who shop there and their manners.

The reason that SA's and managers seem rude is because we have to deal with rudeness all day, and after you have been there a month and have to deal with girls' rude behavior, sloppy customers, and a completely wrecked store by the end of the night, you get to be a little pissed off at work. Although, I am mostly very friendly at work. After you work there for a while, it seriously drains your spirit. I'm sorry if you had a rude associate but you should definitely take the manager aside and complain, because if you do it in public, rudely the associate most likely won't get a warning.

The reason the racks are overflowing is because corporate sends out 2000 units a day for us to put out into the store, and this is the job of the visuals to put what are out into the racks and rooms. So with new stuff coming in everyday and the old still there, clothes begin to pile up with little room to put it anywhere, and we have to stuff the racks. In fact, the managers expect that. With that said, it is almost impossible to keep everything together in a huge store such as F21, and let me say again that this is not the fault of the SA's and managers, it is you, the customers, who come into the store and remove things from where they belong and stash them somewhere else. By the end of the night, when we are required to leave at 10:30 (most the time we do not leave until midnight or later though), we do not have time to sort through all the racks and place things where they belong. That is a separate job altogether that visuals and floor set people do. The managers even tell us to "blend", which is putting the same things together in the same color, like a bunch of different floral dresses but have similar colors, etc. We put them together on the racks because if we tried to sort through every rack in the whole store, we would be there for a week. These are all things corporate have issued to be okay and rules, so again it's not the store, it's corporate.

As a rule I never shop online at F21, the sizes are always different and you never know how this stuff will fit. In regards to the return policy, the cashier is supposed to ask if you know it, and if you don't, explains it to you. If you choose not to hear it, then that is your fault or if they don't tell you, you should ask and be informed. It is posted on a sign at the register and listed on the receipt. Also, corporate sent in new rules for returns and they are trying to make it harder because we have been scammed a lot, so that is reason for some of your hard returns. They made it so that the old saying, "the customer is always right" no longer applies to F21, and we cannot go by and do what the customer wants or needs because of corporate issuing us rules they say not too, because of so much theft and scamming going on. My store alone looses $50,000 a year. Also, it's really hard to be concern with your return complaint at the store because you should have known the return policy, and it's frustrating to have people come in trying to return for money or return with no receipt or tag, and especially when they get an attitude with you because of the policy. I have literally been cussed out because of it, but sorry, I don't make the rules for F21. You should call corporate if you really please but they won't do anything. I find it very strange that all of you are complaining about getting your money back but want to hire an attorney, get real. F21 will stay the way it is as long as corporate makes money and that is that.

I bought my son three shirts around Dublin Ohio. I asked if they could be brought back at another store. I was told yes. They where the wrong size but the store in Indianapolis is for young girls only. I gave them the receipt and my credit card and they gave me in store credit card. I asked for my card to be reimbursed and they told me no, but I could use the card, I asked them how I was to use it as I was 51 and their clothes wouldn't be age appropriate for me. Nor fit half my body. I told them my son really didn't care to cross dress. They said I could go online because they wouldn't give me credit to me card. I told them they were stealing from us two ways now because then I would have to pay shipping costs.

I am an employee of Forever21; and I reported to work one day, and was told I could not clock in because my dress was too short. I asked why the white or Mexican girls don't have to change their clothes, and was told that they don't have as much behind as black girls. I think this is an insult to my race.

I shop at the Forever 21 in Cross Creek Mall. I do hate this store because it's always a mess. There is dust on everything and all over the mirrors in the dressing room. There are also always about 10 people working. Tonight was the last straw for me and I have contacted Forever 21 about it. I went in to exchange something I bought online. I prefer online since it is neater, organized and I can find what I'm looking for without digging through over packed racks. At the same time, I don't like it because the sizing is so off! I bought three dresses, all in the same size but 1 fit and the 2 were way too big.

When I went into the store I got in line. I was probably the fourth or fifth person and they only had one register open. There were however, 5 people standing at the register gossiping. After I did the exchange for the gift card, I decided to look around. I found a few things that I liked & headed for the dressing room. There are three girls working in the dressing room yet only one of them was actually helping people. I gave them what didn't work and headed to the front with my purchase. This time the line was back into the accessory set-up which is in the middle of the store between the registers & merchandise. Again, 5 people at the register yet only 1 register open.

A few people started complaining. One person even walked up, put their items on the register and walked out. That's how bad it was. Finally, I get up to the front and the girl ringing me up doesn't even stop her conversation with another employee. No explanation of the return policy, no did you find everything alright, absolutely nothing. I'm just sick of going there and being treated like dirt. I spend a lot of money at Forever 21 especially for my basics: tanks, plain tees, summer dresses. I barely ever exchange anything. I normally love what I buy and I make sure it's something I just have to have before I leave.

To all the people complaining about the return policy, I get just as upset. I also read my receipt, whether it's from Forever 21, Target, Best Buy, etc. I always make sure I understand what it says on the receipt. Forever 21 clearly states that they do not give refunds in the store but I do believe refunds should be given for defective/damaged merchandise especially if the tags are still on. I've seen stuff damaged in the store that's brand new hanging up. Now, could this be a customer's fault? Absolutely. Should it be taken off the floor so it isn't sold as new? Absolutely. Should a customer be able to get their money back for a damaged item? Yes. As a customer, we shouldn't have to inspect an item before purchasing it. If it's sold as brand new then we should be able to expect it's going to be brand new.

To the Forever 21 employees responding, you may follow the rules and you may do your job but that doesn't mean that every employee is like you. These complaints are legitimate and should be taken seriously. To some people who are new to shopping at Forever 21 like me, there was no Forever 21 where I lived and I was only introduced about 2 years ago. Do not get told about the return policy. With the way most stores take returns, how would someone know theirs was different? Yes, they can read the receipt but with such a strict return policy every employee should have to state it. I know in MA you have to put initial in the receipt stating that you were informed of the return policy. That should probably be done everywhere because if it isn't initialed by the customer then they should be able to get a refund.

Forever 21 is sometimes a huge rip-off with horrible customer service. Does everyone always have a bad experience? Nope or they would be out of business. Should some of these complaints and Forever 21's policies be looked into seriously? 100% yes, they should.

I normally do my shopping by sitting behind a computer screen, largely due to the kind of service I get from Forever 21. Not only are the stores generally so cluttered that I get overwhelmed and almost immediately walk out without getting anything, but on the off chance that I do find something I like, the sales representatives are either extremely aloof, excruciatingly slow or just so ignorant and rude.

One time, I went to a F21 and the lady--teenage girl, moving at a snail's pace and totally distracted--forgot to take the security thingy off of the item. We went from store to store setting off alarms and we didn't know why! But the incident that put me over the top was at the F21 closer to my house. I went to the store hoping to return a dress and put the credit toward my purchase (which included a pair of wedges that didn't have a price tag on them). Firstly, I tried to explain to the girl ringing me up that I wanted to return an item but, you know, trying to be kind as to not interrupt the conversation she was having with her co-worker.

When I finally told her, she said okay and continued to talk. I waited. It took her a good five minutes for her to express to me that she was waiting for the manager. He came and we went forward with the transaction. When I opened the bag, I discovered that there was no receipt there! I didn't think it'd be a huge problem since the tag was still there and in the past, they've been lenient and accepted items without receipts for store credit (even items bought online). But then, they said no. They said that they couldn't do anything without the receipt since it wasn't purchased at that location (this has never been a problem at other stores).

Unfortunately, I'm not made of money so I couldn't just purchase the items without the credit I'd been depending on. So, I promised that I'd go home and make one last attempt at finding the receipt and if they could put my items on hold. "We only hold items for an hour." What? What person can solve whatever issues they need to solve to purchase something in an hour? I couldn't believe how inflexible they were. Finally, they decided to put it on hold for 24 hours. But there are very few F21 locations where I would've been able to walk out with my items without a problem.

Someone needs to solve this. Without fail, I've gone to numerous F21s where I've been met with some kind of negative experience and it's mostly the way costumers are treated.

I was visiting my brother in NYC over Christmas Break 2010-2011. He lives in the Upper East side, but I took a cab down to Times Square to go shopping at Saks fifth Avenue and visit a few other stores the East Side didn't have. I was checking out the MAC store when I noticed a Forever 21. I remembered hearing about some four-story store in Times Square. This obviously had to be it. There was a ton of clothing, shoes, jewelry, sports wear, etc. in the store. I don't love Forever 21 but they did have a great selection so I bought two sweaters, a few plain t-shirts to work out in, and a ruffled pink tank top to wear under a sweater or something.

The next night I went to put on the pink tank top to go out to dinner and I noticed a hole in the material. It was more like the material was shredded, actually. So the day after that, 2 days after the purchase, I went back to that Forever 21. I told them it was damaged and wanted a refund. Then the cashier got the manager. Both were nasty as ** to me and thought they could talk down to me because I'm 16, and they were probably in their mid-late 20's. They were like, "We don't accept damaged goods, Sorry!". I told them that I didn't even wear it. The tags were still on, and I only bought it two days ago. After putting up a fight with them they finally agreed to let me pick something else out, so I bought a long sleeved top and necklace to equal the price. They then told me "no jewelry". So I got 2 cheap camis. They let me have the few things I got, but they made me give them a phone number and my name "just in case". So I gave them a fake number and fake name. Seriously from now on, I think I'll stick to buying the high-end brands I normally do, instead of putting up from stores like this. And I donated the other clothes I got from there, too. I only even went into the store because the Kardashians shop there. Ha! Sure.

I went to Forever21 2 days after Christmas to go shopping. I picked a shirt that did not have a tag nor was the price identified in the area of the shirts, but the shirt was in the right pile with many folded shirts exactly like it, so it wasn't like it was in a messy pile sometimes found in clothing stores. But anyways, I found the items I wanted and then, I went to the check-out line.

The cashier asked me where I got the shirt from because it didn't have a tag. I pointed to where I got the shirt from. She looked at the inside tag and typed some numbers in at her register. She was like, "Oh this shirt is on sale, and it's buy 1 get 1 free. Do you want to go get a free sale item?" So I had to hurry and go find a free sale item. Mind you, I'm holding other people up that are behind me.

Once I got back to the register, she was like, "Oh, I'm sorry this shirt is not on sale. Do you still want the item you picked out?" I said no and just bought the shirt at a regular price. I got home and told my mom what happened and she says that retail law requires stores to honor any mistake they make in regards to pricing. I am only 16 so I didn't know this. So, we called and talked to the manager and she said that any mistake the cashier makes does not matter as long as it is before the transaction. This is complete ** and we are taking legal action now.

They had no regard for my feelings or how it may have affected me, and the cashier had a bit of an attitude when I did not want to buy the other items. Anyone who has shopped at F21 can attest to the fact that 3 items will run you 70$ or more, which is ridiculous. I wasn't about to waste that much money on some clothes that were going to fade in three weeks anyway.

I recently made a purchase at Forever 21. The item was the braid trim striped top. I was happy with my purchase and decided to wear the top. Since I wasn't planning on returning the item, I threw away the tag and receipt. After only one use, the braid in one side of the top came undone. I went to the store to return the item (since it was without any doubt of very poor quality) and was told by the store manager that without a receipt, an exchange or store credit cannot be made. How is it possible that they have sold me an item of very poor quality and they are not willing to provide me with a refund? I am not only unsatisfied with the product itself but also with the way my complaint was handled.

I work at Forever 21 and I have been with the company for years. It is unbelievable to me that you would think a consumer believes they have every right to create their own return policy wherever they shop. Every retail establishment in entitled to their return policies and if you are an educated consumer, you would be wise to ask or know the return policy of every place you shop. Ask! It is not the responsibility of the employees to tell you, it is simply a courtesy. If you are spending your money, spend responsibly. It's so rude and ignorant to shop at a store and think it's one big free-for-all! If you don't know how to shop. Don't shop at all, ****!

Stop your lame credentials. I've worked in retail and customer service. This is poor customer service. First, you don't work for the company so what's your valid point. Second, if you are demanding exquisite quality and know what to look for carefully examine your purchases and shop like an educated person. If you say you spend so much money at Forever 21, you should know best about the return policy rather than complain about it. Well, I've worked in customer service longer than you and professionally know how to deal the high-end shopper and the low-end shopper. I love people but there are a few of you that need a psychiatrist or need to stay home.

I bought a pair of jeans at Forever 21. I put them in my closet, wore them some time later. We started having an issue with our washer or dryer as sometimes, not always, our clothes would come out stinking. My husband pulled them both out, checked out the vent and unplugged the hose from the water and could not find any odor.

We are not happy at all! I still have the jeans and yes, they still smell! I would be happy to mail them to you.

I am extremely and utterly disappointed with the way I was treated as a customer at the Forever 21 at Ala Moana Center. I feel as though I was lied to by not only the associates and crew but the store manager, Chastity, as well as being a subject to an unfair advantage. On two separate occasions, I visited this store during the Black Friday weekend to purchase a small black vinyl vest that was on display in the window. On those two occasions, my father and I were told that corporate policy would not allow us to purchase this particular item out of safety of other customers (red flag 1). During the first occasion, in my opinion, three associates essentially berated us with arguments as to why we could not buy it nor put it on hold or reserve it.

Even if we were to call on the day, it was to be taken down which is Thursday at 9:30 a.m. (red flag 2). They gave us the ultimatum to come in at that time and date and physically search the store for that garment (which was the last one available) as they are taking the pieces off of the mannequins. During the second visit, my friend and I came back to see if those policies were true by asking another set of employees for help. We ended up purchasing nothing, again. We too were given the ultimatum to come back on Thursday at 9:30 a.m. to begin searching for the garment. They also chime in stating that it is not the job of sales associates to accept phone calls or place items on hold and that they can get in trouble for doing so, throwing the words "corporate" and "direction" into the mix to try to dissuade me from trying to buy the vest (red flag 3).

On Thursday, 9:24 a.m., I noticed the window displays have been changed! Great, now to look for the vest. 9:25 a.m., doors open and I immediately asked for assistance in finding the elusive black vinyl vest. She eagerly goes and asks the visual team where they had placed it. 9:27 a.m., "Sir, I'm sorry but one of our associates just bought it," (red flag 4). "What? Are you serious?" Technically, the store is not even open for business yet according to their posted hours (red flag 5). "Yes, sir. She just went on her break and purchased it. I'm sorry," (red flag 6). 9:29 a.m., I spoke to Chastity, who is the manager at the time. She informed me that because of store policy that fashion is very important to Forever 21 and visual guidelines strictly prohibit them from removing clothes from those mannequins for anyone (red flag 7).

She went on to tell me that I am able to call the store at 6 a.m. and request the visual team to put any pieces I wanted on hold (red flag 8). I informed her that I was told a similar story and that I would equally be able to purchase this piece (at full price, mind you), but only if I came to the store on Thursday at 9:30 a.m. (without calling ahead at 6 a.m.). 9:30 a.m., Chastity went on to explain to me that she cannot do anything to help me and went on to give me the store's telephone number. No help whatsoever.

I find it irresponsible and disrespectful for their staff and managers to be telling completely different stories to customers about "corporate policies." I find it irresponsible and disrespectful to me that this store would allow itself to sell an item to a staff member at a discounted rate before they sell it to me, an outsider essentially, for full price. I have worked 6 years in retail, dealing with a wide range of clients, and I have never put a customer through this type of **. Excuse my French, but my point needs to be made. I understand that Forever 21 is a large business, but also a family-owned one, too. Think about it, when Fashion 21 was opened in 1984, and you had a mannequin in the window, displaying a "hot item," would you refuse to sell it to a customer who wanted it? I doubt it. Having the vest is no longer an issue of mine, but what gives me heartburn is the way I was treated as a customer and how their employees value corporate policies over customer satisfaction.

My friend bought me a grey/black stripey top as a gift. I took off the tag to wear the top, and noticed after putting it on, that the bottom of the top was unevenly stitched, resulting in a strange slice of grey along half of the front of the bottom. The top looked defective, so I went to exchange it and because I had taken off the tag, even though I had the receipt, I was told you cannot exchange it because you took off the tag. I said I could go and get the tag put on and bring it back, no response to that, of course.

But I did try the top on to show this assistant manager, who, of course, does not give me his name because it's not the store policy, blah, blah, blah, who couldn't see the defect. Are you blind? So I said if this is the way your other sweaters look, then I'll accept that this is the style, but when one of the shop assistants brought over another top, it was in worse shape. Where is the quality control people? And then I go on to read that their clothes are manufactured in sweat shops. Well, I guess that's what you get for poor quality at a deserving price.

I have so many complaints about this experience. I do not know where to begin. Firstly, let me say, the store seems very appealing on the surface. But the level of customer service is disgusting. They do not give a damn about customer service, and needs and wants of their customers. How ridiculous that you cannot return/exchange something because you took off a tag, and still have said tag, let alone giving no monetary credits. They must have a truly low-class clientele of petty criminals that they have to enforce such insane policies. I am a stay-at-home mother looking to save some money but in the long run, it's just not worth it!

I think it was about 2 years ago. My mom bought something from Forever 21 but decided not to get it because it was a lot more expensive than she thought it was. They told her that the return policy does not allow for cash back and my mom stood there and fought and made a huge deal saying that they never told her about the return policy. In the end my mom got her cash back! I think just make the biggest deal ever if you really didn't know the policy.

Yesterday, I took my 17-year-old daughter shopping at Forever21 so she could pick out a couple of their Black Friday specials. This included a pair of pants, 2 tops and a pair of boots, totaling $28.61. This morning, she put on one of the tops, the pants and the boots, and when she came out of the room to "model" them, I noticed the seam in the pants was coming undone. She is 5' 2" and only 110 lbs. The pants are large and roomy. This was not a case of her squeezing into something but rather a defect in the actual assembly of the item. The serging at the seams was incomplete for almost 2 inches with another inch on either side so close to the edge that with any kind of wear it too will come loose.

Since it had only been 24 hours and the item had not been worn, we took the receipt, pants and tags back to the store fully expecting that a defective item would get a quick "sorry about that" and they would exchange the pants for the same item. Instead, they were rude and with a smirk, explained that we could call corporate or whoever, but would not get our money back because the tags were off.

Forever 21 put some boots on hold for me. I gave my credit card number and my aunt, who is 78 years old, drove on sheer ice to pick them up for me because I was working. When she arrived, they didn't have them. I explained that I gave her my credit card, spoke to about four managers--it seems that all the staff are managers. I am so disappointed and furious with the way these little teenagers handled the whole situation, and their attitude was appalling. Absolutely no customer, nor public relation skills. They should all be in a backroom putting price tags on clothes and never be with the public. Who on earth owns the store? They should be ashamed of themselves.

Shoppers of Forever 21, beware! I am the kind of person who always saves my receipts for things, just in case. This experience makes me never want to shop at Forever 21 again, and has made me want to encourage others to do the same.

I bought a bag for a new job that I have. After using the purse for a week, the strap starts breaking off. I try to return the bag, but the woman tells me I need a receipt. I explained to her that I only wanted to exchange the bag because I needed a functioning bag for work. I had left the receipt at home and they could not do anything for me.

So, my third trip to Forever 21 in two weeks, got even worse. I seriously thought that once I had the receipt, that my bag would be exchanged. First question out of the woman's mouth is "You don't have the tag on it? " I said, "No, but I have the receipt." "Oh well, we can't take this back without the tags, and it's been worn". Of course it's been worn, I used it, and then it broke, so now I need a new bag.

If only I had known the return policy beforehand, I wouldn't even have taken the chances. I'm out a bag and the money I spent on their piece of garbage. The woman informed me that "Once merchandise breaks, you're pretty much stuck with it". This whole experience was a waste of money, frustration, and most importantly time. Customers need to stand up for what is right and not shop at Forever 21. Any quality brand would take responsibility for their product and respect consumer rights.

At the Forever 21 store in Orlando, I was accused of stealing earrings that the sales clerk failed to scan. He put them in my bag and handed me the bag! At the food court I was approached by a man wearing a "Steelers" hat and jersey (ironically, I guess he finds it humorous), Keith, yelling at me says "you're a thief, you stole from my store". He then attempted to take my bags from me! He obviously never checked the security tape before he verbally attacked me and yelled "thief" accusations! This was completely unnecessary, what is innocent until proven guilty! He should be fired and a professional should be doing this important job!

These people have been spamming me relentlessly for more than a year now. I have never opted in to their mailing list and I have never purchased a thing from them. I have unsubscribed dozens of times but it does no good at all. I have called their customer service line but you get routed to a "dead end" where the operator is not available. It's disgusting.

So I was shocked when I returned to a different location yesterday to get a jacket for Halloween, got home and the tag was still on! I can't believe that this has actually happened twice in two separate locations, probably because the clerks are all sixteen year old girls jamming to techno all day long in a cage full of high school kids. I finally figured out how to get the tags off the clothes without having to go back to that place. Upon further research, (a big shock here)I come to find out all of their clothes are made in sweatshops anyway.

I was charged two times for the same article. I asked to refund me right away, and she said, no, because of the policy. But it was is error! So after arguing, they make me fill a paper for received a check from the company. I ask double of the paper, they did want to give me. I'm still waiting for the check refund one month after.

It's a strange policy because it was our fault and they insisted that I take another article in the store. I feel that I got ripped off by this store. During the time that I feed the paper, she was again doubling an article to a other customer! Did they do that on purpose? Also, we lived in Quebec and I have to complaint in English and you can read that is not easy for me to write in English because when I sent a letter to their office, they send me back the letter to tell me to redo my complaint in English.They still own me my money.

For all you customers that don't like the return policy at f-21, don't shop there, problem solved. Also, if you do a little reading, the return policy is on the receipt. A little common sense goes a long way! It is not against the law to only give store credit. And if you get charged twice, they will issue a mail check. They do not have the capability to give you your money back. There is no program on the computer that allows this. Also, you get what you pay for. If you want quality, you have to pay for it.

I was told at the time of purchase that I could return the merchandise after 21 days. After two days, I returned it and was told that only store credit was allowed--no cash refunds. Apparently, they have a deceptive return policy!

I bought some items and was told to swipe my card a second time because their system froze. I eventually was charged twice. The manager at the store told me I needed to contact the corporate office. The corporate office told me to contact the district manager at the store. I still have not received any of my money back nor have I received a phone from anyone. I will never shop there again.

My daughter found a skirt that she really liked but the zipper was getting stuck. We were told that this is the last skirt left in the store. When I went to pay for the skirt, I told the cashier that the zipper was damaged so she can write it on the receipt. Before I even finished my sentence, the cashier closed the zipper and couldn't open it. She handed me the skirt and said that it was my problem; I can take the skirt or leave it.

Since it was the only skirt in the store and it was my daughter's size, I wanted the skirt regardless but was very upset that she touched the zipper and it got stuck for good. I called the assistant manager who was extremely rude and very unpleasant. She wanted to know if the reason I told the cashier about the zipper is because I wanted a discount. Discount was never mentioned by the manager and no apology from her or the cashier. No one wanted to help and the assistant manager just walked away giving me and my daughter nasty look.

I am going to call headquarters and complain. I purchased the skirt anyway and will pay extra to replace the zipper and I asked the cashier to write on the receipt that this skirt was purchased with the damaged zipper. If headquarters are not going to do anything, I will call all the local stations and make a bad reputation about the forever 21 business. This is not the first time things like this happened. Couple of month ago, my daughter and her friend went to this store to buy something and were harassed because they were white. They were called "white girls" by the dressing room employee. My daughter and her friend came home very upset.

It seems like there's a lot of complaints against Forever 21 Stores and their policy. I will contact the attorney general. When I complained to the manager, she just plain ignored me and walked away. I am going to get in touch with the main office and complain and tomorrow on October 16th 2010, I am going to replace a zipper and see how much it's going to cost me, take the receipt and send it to the corporate for reimbursement.

On August 2010, I purchased a top from Forever 21 and wore it one time. I washed it and tiny holes were in it. When I emailed Customer Service, they said in so many ways tough luck. They do not accept items that have been worn or washed. I lost the money I spent on the item.

Something needs to be done about how this company is ripping off customers selling this mess.

I spent this past weekend in New York city and while there, I took some time to visit the Forever 21 store on Broadway. Today, I spent the day in downtown Toronto and had the opportunity to visit the Forever 21 store at Yonge and Dundas. After visiting these two stores, I was quite impressed with the setup and presentation of the merchandise. Everything was very well-organized and upon entering these two stores, I was able to easily find exactly what I was looking for at a glance. This is not the case at the store in the Upper Canada mall. This store is so unorganized. My friends and I have chosen to no longer shop there. There is no organization at the store. Everything is everywhere and as a result, it appears as nothing but one big mess!

I love Forever 21 and unfortunately, I do not have access to the downtown Toronto store nor the NY one. In order to prevent losing any additional customers, I suggest your HO to take the time to visit this location and retrain the merchandisers employed there. Showing them the Yonge/Dundas store or the New York store will allow them to see how your store should be presented. I would appreciate a response to my concern. Thank you.

My daughter was given money for school clothes so she went to the Lynnhaven Mall (Virginia Beach) and bought a dress and a couple of shirts at Forever 21. She wore it to school one time about a week later, and a whole seam that attached a belt to the dress started separating in about 5 places. My daughter is a very slim size 4-5 and the dress was not too small for her. She didn't tell me about it for a few days and I told her I was going to take it back and not to shop there anymore because their clothes are very cheaply made. I didn't get back to the store for about 10 days, and it happened to be 1 day after the allowed return time had expired (didn't realize this until I read their return policy at the cashier counter). I told them the return policy should not apply because this was simply faulty merchandise. The cashier said they couldn't do anything about it because 21 days was up (I had the receipt and the tag that my daughter had taken off the dress so she could wear it).

I asked to talk to the manager. The manager, after I argued for a few minutes, offered to let me have an exchange. I said I didn't want an exchange because I felt their clothes were not good and that I wanted my money back. She refused and I asked for the name of her supervisor. She said this would be the regional manager in Richmond, VA and gave me her name (Kristen **) and cell phone number. I called her two times and left messages, but she never returned my calls. Their clothes are cheap, cheap, cheap! I advise everyone not to buy from that store because their clothes tend to fall apart. I was out the money for the dress (not too much, about $24 with tax, thank goodness), but I believe this store should have consequences for putting such shabby merchandise on the market and then not allowing refunds.

To begin with, all these complaints about not getting your money back or the clothes ripping apart needs to stop. These are materials and you won't die because of it. Learn from your grandma and stitch the ** up! This company is growing and needs to grow just like every other company out there. This company also has the right to decline returns if the policy is not meant. You wouldn't like to wear a dress that has deodorant stains on it and smells like 60 packs of cigarettes, would you? Sales associates are only following what they are getting paid for. That means whether they disagree or agree with the policy, the consumer must be informed of the return policy. And if you're the old lady with the American Express card and cry about how there is no money refund, just shut it. It is rude enough that you try and take the right of our freedom. This is the U.S.A. No? Make sense people.

I was shopping with my daughter, we went into the dressing room and one of your employees couldn't see her name tag. It was on September 10, 2010. She was angry that no one was doing it. She was short med length dark brown hair had cream color short, shorts on. That is so unprofessional not excluding that there are children in there trying on clothes. I asked the young gal that was working the dressing room if this gal worked there and her reply was, yes. You could tell she was embarrassed. In this day and age there are people that would love to have her job. This was inappropriate behavior.

We left and took our business else where. I called today September 11, 2010 as we got home late last night. I spoke with a supervisor by the name of Juliet who seemed to take it rather lightly, or maybe she just didn't know how to handle the situation. I wanted to take this a step further to make sure this person was spoken to regarding this matter.

I always loved to shop at Forever 21 until I discovered their policy about not taking the clothes off from a mannequin in order to sell it. I wanted a shirt that wasn't available on my small size which is very hard to find because they supply limited quantities of that size compared with medium or large but the mannequin had it on. When I asked if they could take it off, they told me that they couldn't. For me, that doesn't make any sense at all. They easily could put another color or size.

Forever 21 is a huge store and have a lot of clothes. What do they pretend if some client wants several items unavailable but they have it on display? Do they prefer her/him to go home with her/his hands empty? Other stores with higher quality clothes give special attention to the consumer. If they don't have it available except on a mannequin, they sell that piece to you with no problem. I am taking in consideration not purchasing anymore at Forever 21. They don't work to satisfy client's needs first. They are acting very selfish. And the worst of the case is that they treat you as you are committing some wrongdoing.

My daughter purchased a shirt from Forever 21. It was machine wash and dry. It shrunk so much that it was unwearable. I am well aware of their ridiculous return policy for regular return items. However, in Massachusetts, they must put that policy aside and refund or exchange damaged goods. They must stand by what they sell. They would not hear of this and refused any refund or exchange. There is obviously no quality control and it's about time something is done about this store. Look online at all of the complaints. When will something be done?

Purchased two items today and sales clerk charged us twice for one of the skirts. Didn't catch this until the transaction was complete on my debit card. The clerk got a manager to "refund" the money; however, the manager said she could not refund the money with cash nor could she credit my debit card. She could only give me credit on a gift card even though her store clerk had made the mistake minutes before; we hadn't even left the counter. Amazing racket they have going there. All they have to do is tell the clerk to over charge every other customer, then they "gift" you back your refund! What a joke! My bank account was out the double charge of the skirt.

I was on vacation with my friends and we went to Portland. My shopping experience at the Pioneer mall/centre was horrible. I had 6 items to try on, so the girl at the fitting room was pretty rude. What ** even more was after I handed the unwanted items to her, she told me, "Next time, can you hang your own clothes please?" I couldn't believe my ears, I ended up telling her, "Oh, so this is why you're still working here, think before you say something racist **."

I am Asian and I know at many places people are racist, but don't talk in front of my face. I respect you for who you are. What if you enter a mall for Chinese and I come up to you and treat you differently just because you're not Chinese? I hate that racist chick and will never return to that store again.

On the 31st of July, forever21.com debited my Visa card of $111.55 (US Dollars). This was an unauthorized transaction. I therefore asked them kindly to please listen to me and consider reimbursing me with what is rightfully mine. It made things very hard financially, as we were short to pay for much things that we needed.

I bought a skirt for my daughter last night. 15 minutes later, she decided she didn't really want it. (argh). I had suspected as much, so when I was checking out, I had asked if it could be returned and was told yes. I went straight back to the store to take it back never even left the mall with it. Well, what they don't tell you are that they won't give you your money back. They make you take store credit!! My daughter never finds anything she likes in there. This was the first thing ever, and I've never liked their too-high prices on cheap clothes, either. I will most likely never get my money back, and they can still sell the skirt again! ! The store was a mess, too, always is.

I purchased several items at Forever 21 for my daughters, including a white dress with navy polka dots. After it was worn the first time, we hand washed the dress, and the colors ran. The dress is unwearable. I returned to the store with both the tag and the original receipt, and was told flatly that nothing can be returned unless the tags are still attached. When I argued that the item was defective and the defect (poor fabric) was unknown until the item was washed, the "assistant managers" said that didn't matter. No attached tag, no return. We will never shop at Forever 21 again.

I bought 3 shirts at the Forever 21 located in the Cielo Vista Mall, El Paso, TX. When I was paying, I was in a rush so I didn't see a tear on one of the shirt. It also didn't have a tag. When I was at the cashier, she just got another same shirt and charged it. When I came back home, I saw the tear and asked my mom if she could go get the refund for me since she has to go to the mall anyway. When she went there, they said, it doesn't have the tag so they can't refund or even exchange. They said if there wasn't a tag, the cashier should have made a mark on my receipt. I didn't know that, and the cashier didn't say anything about it either. Since my mom is not so good in English, I wanted to talk to the manager, and the manager refused to talk to me. She said I have to be there in person.

This is just ridiculous, and I'm never buying anything from there again.

On June 20, 2010, I purchased three blouses for my wife for which I paid $65.42 in cash at above Forever 21 store. One of their employees helped me with the selection and went to the cashier when it was done. I asked the employee and cashier if I could return the items if they didn't fit and both said, "Yes." I did not have my glasses that day and could not read the fine print.

When my wife saw the blouses, she immediately said they wouldn't fit and asked me to return them. On June 30, 2010, I went back to the same store to return the items and request full refund. The cashier said I could not get refund. I asked for the manager and young man named Gilbert ** identified himself as the only manager. He strongly denied my refund, stating he could only give me store credit. I asked to speak to his superior and he called someone on the phone. He did not want me to talk to that person and came back with same answer of no money refund. He said, "Do whatever you want, but you are not getting your money back." I got angry and asked for names, for which he took long time to get back to me. As we were leaving the store, my niece and I turned our heads back only to see Gilbert and the cashier were laughing at us.

The items were never even tried on and they are with all the tags and price tickets. My sugar level rose as a result of the altercation with the employees and their attitude. I spent four hours of my time and gas for which the store have to be held liable for.

I recently went into a Forever 21 while on vacation at the Legends in Kansas City. I have shopped at Forever 21 in the past, but this was a completely different experience. I saw this really cute skirt on the mannequin and when I asked where it was, no employee knew so I asked if we could get the one on the mannequin and they said, "No, sorry, it's corporate policy to not take anything off the mannequin." But if I wanted to drive to another store, I could do that. I explained I was from out of town and could not drive to another store so they went and asked the visual manager about the skirt and she stated that it was in fact the last one so she put it on the mannequin and if I wanted to stop back by next week I might be able to get that one when they take it off. Again I explained, I was from over 200 miles away and they looked at me like, "Oh, well, not my problem."

I asked them why they would ever put an item that was the last one on a mannequin when they know they cannot sell it, and they said we don't know, but we can't sell it. I asked to talk to a manager and she couldn't care less about me or what I had to say. I have worked retail in the past and I currently own my own store and if I gave this kind of customer service I would be out of business. This store works on volume at cheap prices and cheap quality and does not care at all about customer service and giving the customer what they want. I will never shop here and I will go to a store that might be a little higher in price, but will treat me like I am important to there business!

I am sick of poor customer service and will not give my money to where they don't appreciate it. I tried to call corporate and got a phone number for a district manager and could not get through because his voicemail box was full. I am sure it was full of complaints! I also tried to call corporate and they never answer their phone (I wonder why). These businesses need to remember that if we all get sick of being treated like this, they will not be in business any longer so maybe they might want to think about giving just a little good customer service and try to keep their customers!

I left without doing my daughter's back-to-school shopping and so did the other people I was shopping with. I know they don't care about losing 2 sales because the manager and the employees collect a check if I shop there or not, but if they keep this up and me and everyone else gets sick of this service these, 2 sales will grow and grow into more lost sales!

I am not a Forever 21 employee, however, I am a customer of Forever 21 and I work in retail as a merchandiser. Most of you are complaining about the return policy. Well, I have a few points to make and suggestions. One, as stated earlier, the store employees are simply following directions from corporate. We do not make the rules for the return policy. So stop disrupting the store and other customers by making a scene about it. You have a problem, call corporate. Store level employees cannot make those type of decisions.

Two, we in retail are required to state the return policy to every customer in line. Also nothing is stopping you from asking the associates that are floating around in the store. Three, if you do not like the store's return policy, then maybe you should think twice about buying the item. That's what the fitting rooms are for. If you're having second thoughts about an item knowing you won't be able to return it later, then don't buy it.

A friend had told me about Forever 21 and how she loved shopping there, with their amazing clothes and cheap prices. So, naturally, I decided to shop there. The first time I went (I've only been to the store twice in my life/don't believe in shopping online) I bought a $30 top, and made sure I checked for damage before I left (used to work retail). By the time I had gotten home to put the top on to get ready, I noticed the seams around the bust were completely ripped and coming apart.

Naturally, I assumed that maybe I should have gotten a bigger size even though I'm tiny and had bought a medium to begin with. Not wanting to cause trouble and complain, I just stitched it myself. Three days ago, I went back to Forever 21 just to browse and ending up finding another adorable top. I tried it on and made sure I had the right size. (I also checked for flaws.) When I found there was a flaw in the material again! I went and grabbed the same top in the same size, checked for damage and didn't find any. I went and paid for my purchase and continued on with my day.

When I returned home about 30 minutes after visiting Forever 21, I noticed that not only did the Forever 21 cashier not inform me that she had knocked a button off taking the sensor tag, but 3 additional buttons had also fallen off. I hadn't even worn it yet! (I know for a fact the cashier did it, because the button hadn't fallen off in the bag where it would have been if it had come off during my return home.

I've shopped there twice in my life and I'm very disturbed about the complaints I have read about them. These are horror stories and it is very unsettling to know that a company could make so many people unhappy, and not give a **. Something needs to be done. I'm not one to sit around and let things pass. If there is anything to be down about shutting them down, count me in. I'm done wasting my money there for bad quality and underpaid workers.

I bought a hoodie from Forever21 few weeks ago. About 4 or 3 weeks ago or more but I never see my hoodie. I need my money back. Because I don't want the jacket anymore. I don't trust Forever21.

I watched the movie "Fierce Light" tonight and learned of the plight of the South Central Farmers in Los Angeles. After the movie I wanted to find out who on earth wanted to destroy this farm that helped indigenous people be self-sustaining in California. I was horrified to learn that it was all for a Forever 21 warehouse! To think that I used to drive from Calgary to Edmonton so my daughter could shop there at West Edmonton Mall and was all excited when a store went in at Cross Iron Mills now repulses me. I will never shop at Forever 21 again and neither will my daughter and her friends and anyone I can pass this information to! Why on earth do they put John 3:16 on their bags and then do something like this? I am so disappointed that Forever 21 would do such a thing! Former customer but never again!

I need help. I'm not sure what my writing this will do. But things like this need to come to an end. I would like to share my experience that I'm not so happy about. Today, March 16, 2010, at around 4:30PM, I was inside Forever 21 located in King Plaza Mall, Brooklyn, New York. I picked up one item to try on that was $4.99. I purchased it then walked out.

A couple minutes after that, my friend and I were approached by an estrange man wearing a hoody and with slow pace. Right away, I'm thinking he's about to rob/harm us because he seemed too suspicious. He then identified his self as the Lost Prevention Officer for the Forever 21 store. He started speaking but was delaying whatever he had to say. I then said for him to get to the point, because I had no idea what his purpose was for stopping us.

He then said to me that he was watching the camera and saw me put something in my Macys bag. I was shocked when he said that. I then repeated what he said in disbelief of the accusation. I told him to go ahead to check my bag to see what he was looking for. He refused to check my bag and wanted to take me back inside the store. There was no reason for us to go through with that because I already knew I had nothing.

At that point, I got so upset. I was livid. I took every piece of item from my Macy's bag (2 dresses and a pair of shoes belonging to Macy's), and I threw it in front of him, so everyone looking on could see because he was already stopping me causing a stare. I then asked him for his name which he failed to provide. I then went back in the store asked to speak with a manager.

The cashier (who failed to give her name as well, which I'm sure they're supposed to be wearing a name tag) said that one manager is on break and the other just clocked out, so no managers were present. I waited some more, because I wasn't leaving until I got what I wanted. I asked for the corporate number for the company, and a customer service number was given to me.

I asked the same cashier, who I have previously asked to call the manager, to identify the LPO. She looked at me and lied telling me he did not work there. That put the icing on the cake, and I was furious once more. The LPO called the Mall Security to whom I went ahead to gave my side of the story as to what went on.

The LPO, now telling his side, told the securities that he did not say what I aforementioned. He's now telling the securities that he told me that I might've put something of my own in the Macy's bag and that maybe it was my jacket that I placed in the Macy's bag. Not only did he wrongfully accuse me and humiliate me in public, he went ahead and fabricated the entire situation.

A while after, a woman came over saying she is the Senior Manager. Her name is Patricia, she apologized and asked if there was anything she can do for me, like she was trying to not make the situation escalate into me taking legal actions which I intend on doing. After saying so, I asked her for his name, and she too wouldn't provide it.

I had taken a picture of the LP officer which I was considering using to identify him. I was asked nicely by the mall securities to delete it, being that he is undercover. They didn't want it disclosed to others who weren't aware of his position there at that location. I went ahead with the securities to go write a complaint.

While doing so, he then accused my friend of taking sunglasses from another store. His words were "I didn't see you come in my store with it, but I saw you leaving with it." The glasses she posed weren't something that's sold in either stores. He got worse and said he was going to call the cops, because if I'm making a complaint, he would like to make one about me for taking his picture. He said that I invaded his privacy. He sounded so ridiculous, but I decided to hang around for cops who did not show up.

This situation was a huge inconvenience for me. I had an engagement I had to cancel. I missed out on sleeping, because I usually sleep before my graveyard shift and because I was there. And I didn't eat currently. I feel as if I'm getting sick. Something needs to be done. I'm taking this as far as it can go. I just feel that I was targeted because of my race. I've been a loyal customer for this store for years, and for this to happen to me just leaves a bad taste in my mouth. Please help me with steps I need to follow in order to take legal actions. And I would like people to know what's going on. Thank you.

On February 28, my daughter bought a coat from Forever 21. We took it home where she put it on, took the tag off, then noticed it was missing an epaulette from one shoulder. On March 3, we went back to the mall to get an epaulette for the coat. We had the receipt and tag. They would not give us the missing part, exchange the coat, or refund her money because the tag was not attached. My daughter has a worthless coat and half her birthday money is wasted.

So over the weekend, I bought some super cute heart necklaces from the Vaughn Mills Canada store, but to my surprise when I got home the cashier did not wrap them individually or put them in separate bags and my nice necklaces are now a tangles knotty mess that Forever 21 feels no need to refund me. Is this my fault? Did I enter into a life agreement when I decided to buy something at their store? Shouldn't I have to choice of a full refund or a store credit if I was not the one who made the mistake? Was it my responsibility to ensure that the cashier separated the necklaces? Will Forever 21 go bankrupt if they write me a check for $20?

One other employee had an excellent point. We do not make the rules, and it's unfair when customers take out their anger and frustration on us. I do agree that some employees are rude to you folks. I personally try to always go above and beyond to ensure return visits and a good experience. It is discouraging to search top to bottom for one item, you find it, and then you don't even get so much as a thank you. Every night employees clean the store top to bottom. Some nights we will be there till midnight, or after. I just wish people were a bit more understanding and patient, both associates and customers alike.

I bought a pair of boots online with a gift card I received for Christmas. The day I put them on, the heel snapped right off! I took them back but did not have my receipt (I had thrown it away with the box etc.) The employee was so rude to me and did not help at all. She did not care that it was a gift. So if anyone buy's a gift for someone else, get a gift receipt!

They will not help one bit unless you have a receipt. Also, I realized that unlike every other decent store, Forever 21 will not allow online purchases to be returned in the store. You must mail it in within 30 days of when they shipped it to you. It seems virtually impossible for that to even work out because once they ship it to you, it takes at least 10 days to get to you. Their customer service was awful and the employees there were so rude and awful.

On February 15, 2010, I decided to do a little last minute shopping at Forever 21. I walked in at 8:31 p.m. The mall doesn't close until 9 p.m. and the supervisor/manager was already telling the workers to, "Hurry up and tell everyone to pick out their final selections because we're shutting down." When I got to the line, this lady had no smiles or anything remotely close to customer service and was basically pushing paying customers out. When I got to the counter, it was even worse. Snatching my method of payment out of my hands and again no hello's or anything. She gave me my receipt and almost didn't say anything like "Thanks. Have a good night." No one told her to work at Forever 21 and as far as I'm concerned if your business hours are until 9 p.m. there should be smiles and thank you's until 9 p.m. I will never shop at Mayfair's Forever 21 again in my life. Absolutely terrible customer service!

I went to the Westfarms mall last night to buy a top to go out for my birthday. I bought a leather crop jacket and a tank top that came out to 62.40. I gave the girl behind the register a 50 and 2 20's an accident. When I only received 7.60 back for change, I immediately told the girl I gave her an extra 20. She remembered but when the manager came over who was extremely rude and kept rolling her eyes at me, she counted out the drawer and it was apparently dead on.

I asked the cashier girl what I gave her again in front of her manager and she said a 50 and 2 20's, that's 70 right? What? Are you kidding me! Teach your employees how to do 3rd grade math because now I'm out 20 dollars because the snotty manager wouldn't give me my money back. I asked them to investigate the matter and the woman again called with an attitude and told me I only gave her a 50 and a 20 wow way to steal money from your customers. And by the way, where is the customer service number? I've been trying to looking up to report this store all day! Way to treat customers. Whatever happened to the customer is always right? That woman had a job to over look her store and as manager, she's doing a really [bad] job.

I am an employee at F21 and happy to be working there and wearing the clothes! You won't believe the number of calls and emails I get about lazy, ignorant customers. Yes, when you call the toll free number ,I've talked to all of you! First, people are the most ignorant of all when it comes to online shopping! How dare you put your card info without reading the policy and knowing how the website operates. When I ask for the order number, they say "Oh, is that the tracking number?" Yes, it sure is! (Ha!) Or how about "I'm driving, I don't have any information," then there's "oh, I placed an order last night but I didn't get a confirmation number just an order number".

That's not all, when i get names I'm surely going to post them. Second, the 'quick smart shopper' that runs to the store get the dress and says I didn't have time to read the policy or ask. How about you go 24-48 hours before you need the dress. I got a call on Sat Feb 6 about a woman who said, "It's America, Macy's and Nordstom give money back." Yes, it's America so we choose by right not to. What's the problem? No one told you to run through the store if you knew you didn't have time. For everyone that complains the clothes fall apart and the jewelry are cheap, this is not Chanel or Gucci. Stop complaining over 5 dollars.

This is a complaint to the customers who shop at Forever 21! I used to work at a Forever 21 and so I can recall what happens in the store from when it opens up to when it closes. Any other employee or manager who has ever worked at one knows how messy the customers can get. Especially during the holidays.

Every night, the employees clean the store from top to bottom, front to back, everywhere leaving the store sparkling clean every morning. The early shoppers know what it's like to experience Forever 21 at it's very best. However, throughout the day the store gets dirty again because there aren't enough employees in the store for every customer.

The store is divided into sections. Only one employee is in charge of at least one section where he or she is expected to keep up with all the maintenance while continuing to give good customer service. Not to mention Forever 21 has a major stealing problem! Not from the employees, but from the customers. But who gets blamed for it? The employees do! Forever 21 cannot afford to let customers in the bathroom with all their unpurchased merchandise!

It's nothing personal, really. Not to mention they don't get paid nearly enough for the amount of work that they do, with only a 10% discount. The only thing that I can think of that Forever 21 may be guilty of is letting the customers walk all over them. People can look for things themselves and should not expect to be waited on hand and foot. Mothers, please teach your children respect and not to steal.

On 12/22/09 I purchased two pairs of pants for a friend for Xmas. I asked for a gift receipt just incase of a problem. The pants didn't fit, so they were given back to me for a return. Now I have the gift receipt and the original receipt. Now the only tag on the pants or the price tag and generally you remove the price tag when you give someone a gift. That is why you ask for a gift receipt. Well because the price tag was removed I was refused a refund, and not only a cash refund, but they will not even give me store credit. I know the receipt says you will need original receipt and tags attached, but when you ask for tags attached it is something maybe the style or the maker of the garment tagging not the price tag. That was the only tag on the pants.

When I went into the store for the refund, I checked to see if they still had the same pants and maybe an additional tag was on the pants, but it wasn't, just a price tag. I tried to explain to the manager that as a rule when you give someone a gift you remove the price tag and that's why they started given out gift receipts. She said, "Well, we tell the customers to just cut off the area where the price is." Well, that does not make sense because that is the bar code or any other identity of that particular product that would or could claim that product belong to that store. So they were a $40.00 pair of pants and I am a student and money does not grow on trees. They gave me a number to their corporate office but there is no one to talk to, and they knew that. So this: I need to tell people because it's just a rip-off.

I bought my daughter some clothes for Christmas at XXI Forever in Ross Park Mall in Pittsburgh. The pants didn't fit well. I had no idea of their return policy and never thought it would be different from any other store I shop at. I went to the mall on January 10, 2010 to return them. They said that I couldn't return them because the Christmas return date expired yesterday and there was nothing they could do. I couldn't believe what I was hearing. I was livid. This is nothing short of robbery. Certainly their Customer Service is non-existent. I will never shop there again, nor will anyone in my family. My advice to all consumers is to stay away from XXI Forever. Once you give them any money it is theirs forever!

They will not give refunds, they will only give you a store credit. This is shameful and stealing. There should be a law that stores need to refund money for purchases made within a certain time frame.

On Dec. 30, 2009, my daughter and I went shopping at Forever21. I had 3 items with me in the long, post holiday line for the register. I went in the line to make a transaction and also ask a question! I asked if they could check on the computer to see if they had a "medium". Well, I forgot to ask the question until he handed me my transaction receipt. I then said to him, "Oh wait, I meant to ask you, if you have this item in a medium." He then said he couldn't help me with that question but this young lady can (co-worker). So, he walked my bag around the corner to the other counter top and asked the girl to help me and explained why.

I then waited 3-4 minutes for her to assist me. She then checked in the computer system and said there was no medium. I then explained I was just at the register and paid cash but forgot to ask him to check for me. So, I asked if I could please have my money back. She then explained that she couldn't and that it's because of the store policy! But I didn't even leave the store nor did the item! I simply forgot to ask before the transaction (thanks to the long line I might add). I was so upset! How can you not give me my money back?! The transaction just happened accidentally! And nothing left the store. They robbed my money. I lost $34.99. It's the principle, not about the money.

I happened to be an employee of Forever 21 in Indiana. I just want to say that while all you customers are on here complaining (mostly about the return policy), you, guys, need to understand that we, as the employees, don't make the rules, we just follow them. I get so tired of nagging customers such as yourselves who can't understand that.

I understand that the return policy is different, but that gives none of you the right to take it out on the employees. Technically, we don't have to state the policy verbally, that's what your receipts are for. So with that being said, I suggest you all learn to read rather than come into the store and complain and argue with us about it. Besides, a lot of stores are transitioning to this method, get used to it. If you don't like it then don't come to the store, just go somewhere else and spend a ton. Everything is so inexpensive there, how could you complain? Maybe you all should try asking the return policy before checking out--or reading your receipt before returning.

I paid cash for items, was never informed verbally of their very restrictive return policy which only offers store credit and feel like I got robbed! I tried to return the unwanted items that i just purchased the day prior and they would not give me my money back, only store credit. They said their return policy is stated on the receipt and at the register. It is on a sign at the register but the type is so small I had to get really close to read it.

I am outraged at their business practices. They are STEALING money from their customers! I MADE the store manager call the district manager and they said they would mail me a check as a one time courtesy. I asked when I will receive the check and they said they have no idea! The checks are processed in California!

So, now I have NO merchandise and NO money! They stole my hard-earned money and would not give it back even though i had a receipt and paid cash! I better see a check soon Forever 21...you con artists!

While returning two items purchased a week earlier, I was told that I could not a refund for my purchase, even though I have the receipt. I was told I could only get store credit or merchandise for my return. The clerk offered to get the Manager when it was clear that I would not simply go away. Now that I think about it, it was evident that the clerk had been through this type of issue before, with other customers. The Manager told me that the clerk explained their return policy to me when I made the purchase.

WRONG ! At no time was that mentioned, hinted, explained, etc. Had I been told about this policy, I would have cancelled the purchase at that time. I will admit that there is a sign with very tiny print sitting on the counter. But what, next time I need to stop in the middle of the purchase and look around the store for 5 minutes trying to find any "signs" that explain their utterly ridiculous policies ? What a bunch of CRAP ! NEVER, EVER WILL I OR ANYONE IN MY FAMILY SHOP THERE AGAIN. It is truly unbelievable that a retail store would treat customers this way !!!!

Hello, I recently went to Forever 21 in South land Mall in Hayward, CA. (December 21, 2009). Everything was going well until I was paying. The cashier said that my card did not go through and that I need to get my card swiped again. I told her that it said that it was approved on the pin pad. But then she said that it still didn't go through. So I gave her my card again and then I put in my pin. After, she said that it didn't go through.

My mom had to pay with cash. But when she tried, it still didn't work. I asked her if my card was charged twice, she said no. But I didn't trust her, so I checked my balance on my phone and there it said that my card was charged twice. The assistant manager, JILL, said that I should just put my information down so they could contact me. I didn't want to give my card number because the paper she gave me to write on was a piece of receipt paper! She then told me that she wouldn't be able to do anything about it if I didn't give my card number. She was very unprofessional about the situation and headed off to another cashier to talk to someone else.

JILL then made a phone call and told me that they only got one transaction and said that the amount is only pending and will not be charged. I asked them how do I know for sure that it isn't going to be charged and they said to call or give them my bank statement when I get it.

So I checked my bank statement today (December 22, 2009) and read that BOTH transactions were cleared, and NOT pending. I called them about it and said that I wanted my money refunded to my card, bu they said that I had to talk to my bank about it because they said it was out of their hands.

I am disgusted at this type of behavior from the employees of this store. I want something done ASAP.

I wanted to get a few gifts for my mom and I so I went on to Forever 21 and they wouldn't take my card! I spent 3 HOURS trying to pick out stuff she would like but now I can't even purchase it!!!!!

I had placed an order online on Dec. 14. To ensure that I received the order in time for Christmas, I paid for express shipping that they advertised would be 2 to 5 business days. When I called to check on my order on Dec. 17, 2009 I was told that the order was shipping and I should get it by Dec. 22 which is outside of the express shipping time. When I asked if I was going to get reinbursed for the cost of express shipping I was told that it was 2 to 5 business days after the order shipped. So express shipping did not mean I would get my order in 2 to 5 business days as it means on all other websites. My order had qualified for free shipping but to ensure I received items for Christmas, I elected to pay extra. This is very much false advertising

One of my daugthers bought 11 Items at the store and one of them was damaged. She wanted to exchange it for one in good conditions ,but the store manager said that is her fault for not checking the merchandise before and she did not wanted to give me the corporation phone number, she said that I have to call 411 to get the number. she has a bad customer service. the store sell bad quality merchandise and they dont exchange the merchandise . They are stilling money from their costomer when they do that.

I brought pants they said 100% cotton, but they weren't because, i got rash and on my legs because pants had rayon in the materials forever 21 failed to put that on label. I got really sick fever and hives. Because there policy i can't get my money ,also the clothes are so cheap,why wouldn't you expect to get rash anything worst. SHAME ON YOU FOREVER 21! I lost money that, could spent pants that are cotton, because i am allergic rayon.

My daughter made a wish list on their web site for Christmas. I placed the order November 23, 2009, and it came today, December 1, 2009. When I checked the order, I saw in bold print on the invoice "Return must be postmarked by 12/24/09". I called customer service (I didn't get the rep's name because it was hard to understand her poor English).

I explained that everything I ordered was for Christmas, and asked if they could extend the return date. She told me no. I told her I didn't want to take a chance of not being able to return something that didn't fit, and asked what I should do. She told me had I ordered on or after November 27th, I would have 45 days to return, not just 30. I told her that I didn't see that on the website, but she still was of no help. I told her I had no choice but to return the items.

I was going to return them today and just reorder the same things, but everything is out of stock. I can understand a 30-day return policy at any other time of the year, but not in this situation. I am very disappointed in what I consider to be extremely poor customer service. I would have been happy to have had until the December 26th, just two days later. I have to pay shipping charges to return items that might possibly fit fine because I can't chance not being able to return after Dec 24th!

When I got home, i found out that the anti-theft sensors were still attached on the articles of clothings. I had to go back to the store and have them removed at basically my cost. I had to spend another hour and gas money to have the sensors removed, which should have been removed at the responsibility of the store workers.

I complained that a small compensation or what not should be made - at least a sincere apology. but the store manager Laura insisted that it was an honest mistake and that all she could do was to return the item for store credit. I told her to do so, and she moved to the next cashier machine. She started giggling with her fellow workers with obvious, hearable, jokes about 'sketchy asian girls' and how it doesn't even cost that much.

I got back home, humiliated, and called the district manager Amy C. She came out all nice in the beginning but showed the same response. She said she would get back to me within two days. It has been two weeks, and i called her a few more times, which were dropped right away. - she blocked my number.

On November 17, 2009 at approximately 9:15pm, a friend and I went to Forever 21 in the Riverside Plaza in search of a Birthday present for her (my treat). I was suddenly struck with the urge to use the restroom and asked where one was located. I was told, "Oh, we don't have any public restrooms." As this particular Forever 21 was the size of a department store, it struck me as odd that public restrooms were not in existance. Pressing the issue at the checkout as we paid for our purchases, I was told that "corporate" had shut down public restrooms due to "stealing." However, exceptions were made for the elderly and small children. I explained to the clerk that I'd just started my menstrual cycle and needed to use the restroom.

I am insulted that forever 21 would discriminate against its customers by not allowing certain individuals to use the restrooms based on age and a likelihood that theft might occur. Requiring customers to leave purchases outside, monitoring entrance and exit, or placing a sensor over the restroom door would be a better solution. The new store is nice, but after this event I have no desire to return.

I just have to say that it's not Forever 21 or their employees that are the problem, its the CUSTOMERS. Everyone who goes to the store is going there expecting to be waited on hand and foot, and what no customer realizes is that there are about 50 customers for every 1 employee in there. Plus, why do you think its such a mess in the store? maybe because all the customers are rude as well and throw things on the floor. If I'm shopping there, I've seen people literally pick up things and just throw it on the ground. I think thats pretty unfair to the employees. But that's just my opinion. People need to not be so spoiled and learn how to be more considerate. You pay for what you get. If you're getting a tshirt for around 5 dollars? expect it to be poor quality.

I bought a coat on Nov.4 and decided to return it the next day, the supervisor on the day shift refuse to give me my money back, i had the receipt it had all the tags on the coat. she tells me we don't give money back, i've never heard of such a policy. She was rude and nasty and tells me i don't have to shop there if i don't want to. I keep calling the district manager now for a week but have not gotten one call back. Forever 21 is a rip off of other designers and there clothes are badly made. To me they really do not care about there customers. I will never shop there again and i will not recomend anyone i know to shop there i will go to macys next time.

I know alot of people other then myself have a problem with this issue. I think forever21 will still make money no matter the circumstances. Just because I return an item doesnt mean I wont come back next week and spend $200 in the store. As long as forever21 stays up with fashion I will also be a frequent customer.

I had purchased a white, beaded shirt from Forever 21. After a couple of weeks, I was unsatisfied with the appearance unworn item. I then proceeded to call the store and ask if it was possible to return this item without bot tags and receipt. The store manager Heather, was seemingly understanding, and assured me she could help as long as the purchase date had not exceeded 21 days; which it had not.

Once I arrived at the store, this Heather character acted as though we had never spoken at first. Realizing that she was willing to go against company policy, she began to speak down to me. It was very embarrassing that Heather had to handle the situation so openly and poorly in front of other customers. I had only asked of her to explain the policy further, and she was very troubled about this.

I am greatly appalled about Heathers competence as someone working in customer service. I of course called the store once I returned home, and asked for the contact of the District Manager, Heather produced an incorrect telephone number. It is greatly troubling for me to understand how this woman is a store manager, when she is incapable of managing herself.

On October 6th, 2009 between 7:00pm-8:00pm. As a customer, my friend and I walked into the store and within less than 5 minutes one of the employees who we happened to know informed us that her manager asked her to follow us around the store because the assistant manager believed we were going to steal! How can she think that within less than 5minutes of us being there? I know why. It's called racial profiling. We are African-American and once again shopping while black is a negative experience in Portland Oregon.

If this is true, it should be changed as it IS fraud! Also in this economy when businesses are struggling,its semms silly to miss a sale on an article that is the last in the store.

I was charged twice on my credit card for the same items amounting to losses of approximately $35.00. Instead of just fixing my issue after a long phone call I now must inconveniently bring them my credit card statement and they did not know how long it would take to resolve Forever 21's issue. My economic losses are approximately $35.00 until they fix it plus the gas it will take me to drive to the Cape Cod Mall and lost time. I am a student and I work full time and I now have to go back there and complain again to try to resolve this

Yesterday I purchased several items at this store. I was in a rush and couldn't decide between three different belts to go with a dress I had at home and figured I could try them out and see which I liked best and then return the other two. I even mentioned this to the cashier, but it was only AFTER he had charged my credit card that he explained that Forever 21's return policy does not allow items to be returned for cash or for the amount to be credited back to my card -- it's store credit only and just for 21 days. Never have I ever heard of such a policy outside of clearance sales, street vendors, or stores going out of business. I actually had the cashier repeat the policy to me because I thought I had misheard him. Nowhere in the store is it posted that this is their policy and I thought it was quite convenient for it to be mentioned after I had purchased the items. Today I called Forever 21's customer service line to lodge a complaint and was told after holding for 10 minutes that all complaints must be in writing via the website, where I am sure my complaint will be ignored. In exchange for my $30, Forever 21 has just guarenteed that I will never do business with them again and I will let all my friends know about this sneaky return policy.

The clothes didn't fit right, so I bought them back 22 days after my purchase. The cashier then told me that exchanges could only be made within 21 days of purchase, and that after that, it would be a final sale. Even though she was the head cashier, she told me that there was nothing they could do.

I admit that I did make a mistake in not reading the return policy on the receipt, but I thought that if I had the receipt, it would be fine to get store credit. I think it is human to make mistakes. Employees and customers make mistakes sometimes, but it was clear that I was a repeat customer since I already had a card for store credit. Maybe I feel this way because I've been working in the hotel industry, but shouldn't employees do more to help their customers?

The cashier told me again that there was nothing that she could do. I understood that, but I asked for her to refer me to someone higher whom I could appeal to. She asked if I wanted to talk to the manager, and I said yes, or I would even take a phone number for whoever was above the store itself. I just wanted to be helped. I don't want to give up and be stuck with items I don't want. I still have store credit for Forever 21, but I am hesitant to use it due to this bad experience. I wish that Forever 21 had better customer service and was more willing to help their guests, especially when they become upset.

on 8/25/2009 I went to buy a skirt from Forever21 . The skirt did not have a tag attached to it . I asked a cashier if there was a problem and she said no. The cashier keyed a code shown on a fabric attached inside a skirt in the system and was able to retrieve its price. I paid and she gave me a receipt.

on 8/27/2009 I went back to the store to return that skirt since I found some defect on it ( I did not see that the day I bought it) . I showed the cashier the receipt but she did not allow me to return it. She said the skirt had no tag and receipt is not enough. I told her there was no tag since before I purchased. She said there was nothing she could do. She claimed if it had no tag it is a final sale. She said it was my job to make sure that the tag was on. I told her the cashier at that day knew there was no tag but she did not mention that this would make an item a final sale.

The cashier said when i found there was no tag it was my responsibility to tell a cashier to put the tag back on. To me, this doesn't make any sense. If the cashier never told me that the item without a tag is going to be a final sale, how can the store expect me to tell the cashier to put the tag back on? I'm a customer who spend money on their products . I'm not working for the store and my job is not to know their work process and tell them what to do.

If the store can sell an item without a tag, the store must allow the customer to return it otherwise the store should not sell it. After selling an item without tag , the store should not use the policy that says the item to be returned must have tag because this policy only applies to the product with a tag when purchased. I told the cashier this is not fair. She then told me I could exchange to a new product and that product will be final sale. And that product must be with the highest price from what I am going to purchase ( eg if I purchase 3 items, the item with the highest price would be a final sale).

This is so outrages! The whole thing is not my fault . She said she knew but this is a policy. The store tricks customers by selling items without tags not informing customers about the consequences of purchasing a product without a tag. Not only the store not allow customers to return it , they blame that it is customer 's fault and put the responsibility to the customers.

By the way, I noticed the item I purchased more that day with the highest price also has no tag. So I fell into the same trick twice! I ve been a customer there over 4 years. And I spent a lot of money on that store each month . This is so wrong. I will ban this store and never go back.

I called to dispute the charge and was told that the charge would reverse itself within 1-2 business days, however, the charge was not removed even after one week! I tried calling their 800 number to resolve the matter, but I continue to get a busy signal, for 3 beeps, and then I am disconnected.

I was forced to send them an e-mail through their website, and I am infuriated by this whole matter. Who knows how many others are being charged or overcharged by this greedy company. The store here in my area has a horrible mildew problem, and the employees say that the corporate office does not care, and has taken no steps to erradicate the problem.

I will never shop with them again, and I hope all those who read the compaints about this company heed our warnings and woes as well.

I purchased a bracelet on saturday that was defected and I was unaware of the defect until I tried to wear it and it popped! When I went to return it I was told they don't return jewlery and assesories.. This info is on the receipt but I really think they should say something at time of purchase because I just wasted money for something I didn't use... The next problem is the phone.. I have called this store numerous times and they seem to have a hard time answering the phone. They pick it up and drop it back down in your ear.. Try it and see what happens to you.. If they pick up the first time try right back after the call...

I just bought an item (a black sweater) from Forever 21 at Grapevine Mills Mall.

Even after I washed the sweater, it still produces the stains to my other white items that I wore with it. (((((Even stains my skin!! I had to take shower twice to remove those stains from my skin))))))

In additon, later that very day the station was still advertising that the 1st 400 would get a card. The economic damage is lost of work time while waiting in line. Emotionally I feel cheated.

I do not choose to shop at forever 21 because I expect high quality, but because I get sick of wearing a top after 2 or 3 times. Their price point is perfect for a top you want to wear once and then donate to goodwill. HOWEVER, I attempted to purchase online and not only is the website poorly set up for shopping and views of the product itself there is no customer service at all. I received an email saying that my order had been cancelled due to credit card billing issues. I shop online frequently and had made several other online purchases that same evening that all processed without any issue.

I spoke with my bank and verified they had the correct information for the credit card I used. I looked at my online bank account statement and saw that Forever 21 CHARGED my card, even though they were the ones that initiated the cancellation of my order! My bank cannot put the money back into my account until it has posted to my account and it has been a pending transaction for 6 days. I am disputing the charge with my bank because Forever 21 will not reply to my emails, or answer their customer service line to assist me.

Obviously the clothes are cheap, but the customer service and support is even cheaper. I call the customer service line and wait while the phone rings for 10, 15, 20 minutes. NO ONE EVER PICKS UP. I am absolutely refusing to shop here. How can a company want to sell merchandise but not take care of their clients? I would rather go to bebe and pay $40 more for the same top because I know at least someone will help me or at least answer the customer service line.

The sales person rang up our order and forgot to add the $25 gift card... I ask wait to you already run my card she said not to worry it was canceled. When I got home there were 2 charges pending against my card... I called with concern all they would tell me is not to worry the $142.00 was not charged it will clear up in a couple of days. The facts are $142.00 is being held up from my account unnecessarily. I spoke to the manager who had very little to say other than this has happened before to previous customers. This answer is NOT a solution I explained canceling a transaction after swiping the card creates a pending transaction in affect holding money that does not belong held. I asked wouldn't be better for their sales clerks to finish the transaction letting the customer know it is to there best interest to have to correct transactions against there card letting them know what can and did happen...

Clearly the manager said it had happened before defending her sales clerk basically saying its okay to hold other people money up. Imagine if this was a $500 transaction error the amount of monies held up $1025.. Its simply not acceptable!!! Sales clerks should not be allowed to just run credit cards over and over like that... They should think about what they are doing they are the ones running the machines... Managers should better train their employees and CORPORATE should not allow this kind of business to go on!!!

One of the employees of the store would continually say racist comments to me and would not leave me alone when I got angry. Whenever he did this to me there would always be someone in the background laughing hysterically. It seemed like many people knew and they never did anything to stop it.

On 8/1/09 my daughter and I shopped at Forever 21 on LaSalle street. This was a big treat for my 14 year old who traveled to Chicago for a shopping trip. We spent a good hour in this store and we have shopped there and at the Michigan Ave location in the past. This is NOT my favorite store, but my daughter enjoys shopping there. I find the clothing to be cheap and not well made but she had a gift card and wanted to get a dress for a production we were attending later in the evening. She picked out a number of items and at the last moment she picked up a heart locket and the cashier rang up all the items ($100) and we left and went across the street to our hotel to get ready.

was completely unacceptable to me and my daughter knows how I am and she did not want me making a scene. This was just a $5.00 item but on this case it was the principle.

be matched with an outfit. Logic does not play a part into this policy and I will be writing corporate as well. I will also encourage my daughter to shop elsewhere!

I called the store manager Tara and explained the flaws in the material. She stated their was nothing she could do. I was angry and asked if the clothes were meant to be "one time wear" only or disposable. She stated she would check into this and return my call as all I wanted was the same dress. She said she would call me back. When I asked why she didn't ask for my name and phone number she stated it was on caller ID. Surprisingly...I never heard back from her. I know items in this store aren't superior quality as other stores may be but I do expect that an exchange be made on something that doesn't last for one wear.

After the cashier rung 2 t-shirts I asked her what was the "return policy" and she told me that all sales were final, I requested for my card to be credet back. the maneger (who could not be older then 20) refuse to give me the credit back to my debit card. I informed the maneger that I was not informed by the cashier about the return policy untill I asked. He was very surcastic with his responses, I left the store with out the merchandice and no credit. The maneger took my money.

Financially the parent was now out the purchase price. Grandmother has spent 2 hours trying to correct problem. Store assistant manager, helpful-(Sarina Labata) offered 10% discount on next purchase. Not acceptable! Only means future sales for company-not restitution for money taken and not given in merchandise as required for gift card purchases! This is the second time this has happened to the same family from the same Forever 21 store location! No more purchases should be required to redeem gift card purchase price! Computer problems is not an acceptable excuse! Remember--word of mouth is powerful!

I placed an order online since about June 7 for about $242. As I am using a credit card issued outside of the US, I was asked for the transaction authorisation #, and provided same. Since then, I have e-mail forever 21 several e-mails; no reply. I have tried calling them, but was only successful on an occasion last week when they said it was in their warehouse but they did not yet have a tracking number. The status on the site says packed. They no longer answer their customer service lines; you are forever on hold for an agent to pick up.

I need to have my money refunded as I no longer desire the items, which I have told them in e-mail already but have had no response.

I purchased 2 T shirts from the store, I did't know about their return policy. When I went back with the shirts to return them, that is when I was told. I told the manager that with a policy like that, it should be on large sign behind the registers.

Once I arrived to my house I called the store and requested to speak to the store Manager. To my surprise the employee that I felt insulted by was the Manager. I told her how embarrassed I felt her response to me was that she was instructed to direct customer to the other store. I then asked her "But were you instructed to tell them they were fat and to old to shop there? At that time she had nmo response other that I misunderstood. I am 5'2" wighing in at 156 lbs. I don't think that it was her place to say such thing about weight/age her job is to help the customer not discourage them and insult them.

i attend boarding school and my parents work 2 full time jobs so getting this hat wouldnt be an easy task. a while i was at school i realized that a dress and a pair of jeans i bought fit horribly and made a mental note to return it once i got back home. when i came back home i bought the clothes back to a forever 21 at jersey gardens mall and tried to make an exchange..i was told i could not exchange the clothes because they were by 12 by 12 and they didnt carry that brand. i went to the original story and tried to exchange the items and get the hat that they had left out while bagging my clothes. after the hat was returned crumpled and crushed i was told i could not exchange my items because i was 3 days past the expiration date..my mother asked to speak to a manager (who didnt look a day over 19) who told her the same thing..i am very upset. these clothes do not fit and all i want is a few tshirts in exchange to wear for the summer. i work in retail part time and i know that they are more than able to exchange clothes even a year after they are purchased with the proper tags and receipts..I HATE FOREVER 21!!!!

I bought a top a few days ago and realized I didn't need the item so I literlly went back in 30 seconds later to return it and Lisabett the manager was not even willing to refund my money. I have bought a lot of clothes from forever 21, and think their return policy is ridiculous considering that a lot ot the merchandise they sell is low-quality and in terrible condition. I have at least two shirts that have holes in them. The customer service is terrible, they are not pleasant at all and are not even willing to compromise with you. I guess this is just one company that DOES NOT BELIEVE IN CUSTOMRER LOYALTY! They sell cheap clothes and keep your money even if their at fault. The managers are nonchalant about complaints and could care less. They just say, this is the policy and I don't see how a they are legally allowed to operate this way considering that they are in violation of state regulations by selling damaged clothes.

I bought four collared shirts from Forever 21. I am a frequent consumer of this store. It turns out all four were too big for me and I lost the receipt. However, I took off two tags but saved them. Anyway, I went to the store with the shirts and brought the two tags. When I went to return it, the manager told me I can return the two with the tags and get store credit. When asked about the other two shirts that did not have a tag she said I could not return them at all. I asked "even if I have the tags with me?" and she said no. I have never heard of this. What is worse is that this was the manager. I was very furious and told her that the policy was silly. Has anyone else ever have this happen to them? I don't know if I should try another location or if I should call a certain number. AH!

I am an occasional shopper at Forever 21. Recently I purchased some Gold Sandals for $7.50 at 23000 Eureka Taylor, Michigan store.

I wore the sandals one time and they had broken at the end of the day. When I looked at the sandal to see what was wrong, I noticed there was a malfunction in the shoe. On the left shoe the metal part where you stick the strap thru was made different from the other shoe. It had broken off

malfunction and would not replace it, but give me the advice to go spend more money on a product that I thought was dependable.

I would have continued to shop at Forever 21, but because they were too cheap to just exchange & give me another shoe. I will not spend another dime at Forever 21. I will also encourage others and tell them about my ordeal.

I really wish this situation could have been handled differently, Because you would be surprised how much money a person could invest in your company over the years buy your products. Forever 21 is losing a good customer, all because of $7.50

So i took the liberty and called USPS myself, they told me that it was mis-shipped. So I called Forever 21, again. This time I was talking to a girl named, Marcie, she told me once it has left the facility there's nothing they ca do to help me. I asked her, "So there isn't ANYTHING you can do to help me out?" and she said very bluntly, "No." Gap, e-luxury, metro-park, and karmaloop would ALWAYS help me when my package was never sent to me or anyother mishaps. So I asked her again, "Are you sure there's nothing you can do to help?" and she replied, "Nope, sorry. After it has left our facility it's up to USPS."

My order never got to me, Forever 21 never received the package, so I basically never got refunded my $49.87. I'm a college student on my own, so that $50 meant a lot to me. They angered me and made me do everything on my own after they took me money. I expected more from such a large company. I am very disappointed, and i've been a patron for 5 years.

As I am writing this I have been on hold with Forever 21 for OVER TWENTY MINUTES. I've heard their stupid holding song over seven times. I ordered four things offline on March 19th as a birthday present. It is April 12th and I'm still waiting for my stuff. Forever21 did send me a package around the 26th of March, however it was not my stuff.

I live in Seattle and I was sent some random person's stuff who lives in Texas. We ordered entirely different things, hers was nothing close to my stuff. After a week UPS came by my house to pick up the package sent to my house. I have called countless times and still no package. Oh oh and I'm entering the 25 minute mark on hold with them. I am done with this company. I've had troubles with this company before but I was able to overlook them. I'm trying to cancel my order and get my money back. I'll go somewhere else. Some place that ACTUALLY cares about their customers or at least has the decency to pick up their phone.

On 3/4/08 I purchased a dress on line from Forever 21. Since the purchase date the dress has been washed according to garment instructions 3 times. On 1/3/09 While wearing the dress I noticed purple-blue stains on my collectable doll that I was holding. The stains are on the dolls head, arms, legs and feet. It wasn't untill I took a shower that I realized that the stain on the doll came from the dress. Because the same stain was on my stomach, arms, and back. I was livid! It took a lot of time to get the stain off of me, and the stain would not come off the doll. The stain is embedded in the dolls vinyl. I then remembered that I had taking a nap with the dress on, so I checked the sheets. the stain was on the fitted, top, and pillowcase. I was not happy. I still don't understand why the dye from the dress would bleed, since it had been washed 3 times.

I expect a check compensation for the damaged and defective items in the amout of $222.05. That was the letter I sent to forever 21 on 1/13/09 This was my response on 2/14/09 K. Mattes, According to letter the manufacture was going to establish the reimbursement amount. How did [they] come up with a deduction of 50%? I am the victim of your defective product. Why should I pay anything thards replacing my items. I will only settle for the replacement cost of all the items, per the reciepts I sent. I have copys of all the information in case you need it again. I have one other question why don't you refer to your Forever 21 product as being defective?

Only 100% refund is acceptable. The doll, again is a collector doll it only increses in value, I want only what I paid, not 70% off due to Wear and Tear, I'm 25 not a child who mistreats their dolls, but and adult who collects them. The sheet were put on my bed in Dec. of 2008. Wear and Tear 70% off what was paid for them.

They sent out a settlement with a gag order I was advised my leagal advisor not to sign it. I called K. Mattes back and told her they would have 10 days to mail me my check or I'm going public.

I was looking for dresses online and came across a really cute dress in the forever21 online store. I purchased the dress and waited for my shipment. I was really excited when it arrived, but when I opened it I was shocked that the colors were completely different from what I ordered. On the tag it said green/purple like I ordered, but it was clearly not the same as pictured. The dress was supposed to be mostly white, with purple flowers, green bust, and purple accents...but the dress I received was mostly green, purple flowers, and purple bust.

At first I did not like the color arrangement at all, so I sent an email to their costumer service asking if they have a dress like pictured and if I could exchange the dress for the one I actually ordered. No one responded. Then I sent another email saying I had decided to keep the dress, but if they do actually have the right dress I would like to buy it as well. Still, no one has responded. I gave up trying to contact them, since I love the dress anyway even though it is not what I ordered.

I went back to the website because I decided to purchase the orange/grey version of the dress. This time, the picture of the dress I received is now up and the orange/grey dress looks completely different. Either there was some sort of glitch/delay in the system at the time I originally bought the dress, or they changed the picture upon receipt of my email in case I should try to exchange my item. Then they could just say, It was as pictured. But I took a screen shot of original picture that was there when I ordered my dress, so they can't fool me! Not that I really care, but I think it is pathetic. On another note, a friend of mine sent me an e-gift certificate from there yesterday, and I have still not received it. They better not rip me off!

inconvenience... disrespect...

Many things I have purchased at Forever 21 indicate that the item needs to be drycleaned. When ever I do that the article falls apart. This has happened many times. My cleaner indicated that it happens all the time with F21 apparel. At this point he has refused to dryclean anything from that retailer. I contacted F21 to complain and was given the district manager's phone number. She never returned calls. So you are left with clothing you can only wear once and throw away. Rip-off.

See above.

Many things I have purchased at Forever 21 indicate that the item needs to be drycleaned. When ever I do that the article falls apart. This has happened many times. My cleaner indicated that it happens all the time with F21 apparel. At this point he has refused to dryclean anything from that retailer. I contacted F21 to complain and was given the district manager's phone number. She never returned calls. So you are left with clothing you can only wear once and throw away. Rip-off.

I recently attended the Grand Opening at the Forever21 in Tucson, Arizona at the Tucson Mall on Saturday the 21st of March. I wanted to write you and tell you a little bit about my experience. I work at a group home for girls and as you could imagine the girls were very excited to hear that they would be giving away gift certificates to the first 300 guests.

I got to work early on Saturday to take two young girls who had gotten up at 6 am to the grand opening. The store was to open at 9 a.m. We arrived to the mall and got in line at 7:20 a.m. There was a line in front of us. A forever21 employee came thru the line counting people in line out loud. She had a Forever21 necklace badge and had long dark brown/red hair. We were numbers 229, 230, and 231.

As time passed the line grew tremendously both behind us and in front of us. There were several people cutting in line with their friends or would just walk up and stand in front of people. There were Forever21 employees walking around at various points and when our group as well as several other groups pointed out that people were cutting and were continuing to cut in line they all responded that they hadnt seen it so oh well or they couldnt do anything about people cutting. There were several employees who clearly saw people cutting in line but did not do a thing about it!

One employee even walked through the line smoking a cigarette and not really paying attention to anything! The longer we waited in line the further back in line we became. My small group as well as several others complained and no one helped us or seemed to care. Imagine our surprise when at 9 a.m. the doors opened and guests started filling through the doors when the last gift card was given to the person in front of us. In the end we ended up being numbers 301, 302, and 303. The girls were heartbroken! I think it is terrible that we waited since 7:20 in the morning in line and waited for nothing because of all the people who cut in front of us. The worst part is that no employee would listen or help when all of the other people would cut in line.

I am currently eight months pregnant and got to work several hours early to take these girls who love Forever21 and were very excited to get a gift certificate. We got there early enough and they should have gotten a gift certificate. These girls live in a group home and really dont have many possessions. This event was poorly organized. It is not fair that we would keep getting further away from the door as time went on. I called the corporate office to let them know of the situation. They gave me the number for district manager Sandra K.

I called her to let her know and she was very rude, unprofessional, and unapologetic to me. She answered the phone and sounded very annoyed that I was even calling, she told me, I doubt one of my employees would even be counting out loud so people could hear.? She then stated, Well, it is what it is?. Her overall attitude was that she was annoyed that I had even called and could care less! I am very disappointed. My friends and I loved Forever21 and had never had a problem with them in the years that we have been shopping there. Due to my experience this time and poor customer service that I received I will not be continuing to shop at Forever21 and will no longer recommend Forever21 to friends, family, or colleagues.

My daughter purchased a sweater, and unfortunately changed her mind 20 minutes later. She went to get her money back and was told there was a no refund policy. After she found me and I went back to the store, they told me the same. I said that was fine, but they should have a sign stating so. They said they did, and showed me a 12 long by 4 wide sign with a font that I couldn't read without my glasses. I was shocked that this was the only sign they had in there store to let customers know their return policy. Then they said it was also on the receipt, which I pointed out you don't see until AFTER you made your purchase! There should be some consumer law where a store has to have a clearly readable sign stating their return policy! It is terrible that the only notice they have is a tiny printed sign...talk about reading the fine print! Needless to say, I will never shop there again, and plan on following up with the BBB and state attorneys office.

$30.00. Not a big deal, but in this economy every bit helps!

I feel that Forever 21 has a weight discrimination. I can't be a consumer because they never have my size,but me and my best friend went to apply and we both get interviews. Let me reming you she is 110lbs and im 190lbs. I have a lot of retail experience and good customer service skills and out of the other 2 girls that were in the interview I had the most experience, I presented myself very well and very professional. The other 2 girls were skinny and basicly said that if they get hired they would spend their check on the store. So maybe she liked that, but im a mother of 2 looking for a part time job so I can put food on the table and I am a hard working person that will give a 100%. Tammy says that she will give us a call if she is interested.

My friend gets her interview a different day and she has no retail experience but a nice body, and she gets hired on the spot and come to find out the other two girls were hired also. I didn't get a call for orientation at all. It really brought myself down a lot because I was never turned down a job, I was always hired on the spot this was the first time I had an interview with a clothing store like this and now I see that all their employess are probably 100lbs or less. My husband feels so bad that I was hurt by this and he told me that all mall jobs would be like that. And im reading all of the complaints that consumers left about unprofessinailism and that is because they only hire upon appearance and not who has the most experience or who has good customer service skills.

I have been looking for a job for the longest the economy is so bad that to get an interview was a miracle so for me to get my hopes up knowing that I always nail interviews was a big disapointment that because of my weight I didn't get hired. I am more insecure of going to any interview now more than ever.

I was just reading through all of these complaints. As an ex employee of Forever 21 I wanted to let you all know that you are right. Never have I worked for such a horrible and badly run company. They focus solely on ripping off designers and selling cheap product and they know that customers will return. Designer style clothing sold so cheaply means customers cannot find a better deal anywhere else. Unfortunately Forever 21 know this. The reason for their success is that they spend very little money producing very cheap clothing very, very fast (daily shipments) and with no returns they suffer no loss at all.

On top of that, they have so much confidence that their target shopper will not shop anywhere else that they hire minimum wage kids running the stores to save themselves even more money which results in horrible customer service. I wanted you to all know that it is just the same when you work there. Maybe one day Forever 21 will realise that although they do have successful product, they could be 100% more successful if they took care of their team and most importantly, their customers.

mu husband went to forever 21 on february 11 the reciept says 3:18pm. he purchased a couple of things for me as a gift. since it was a gift he removed the tags (but saved them) & the sweatshirt was too small. so around 5:30pm THE SAME DAY, i took thi item back to do an even exchange for the same shirt, just a different size. whe girls at the counter (summer & taylor) we extemely rude & unprofessional. they told me since the tags were removed they couldnt exchange it because it may have been worn. I explained that he only bought it like an hour and a half ago, i have the tags & reciept, clearly it hadnt been worn. they very arrogantly refused to help me, & Summer the assst. manager said ma'am, why dont you just reattatch the tags & bring it back so thats what i did. they also said that they told my husband not to remove the tags, which was false...he said they never told him that or he wouldnt have removed them.

so i left, came back with the tag attctched with a black string (its all i had at home) & the same immature girl Summer said that is ridiculous, i cant accept that, & denied ever telling me to reattatch the tag when her manager was around. needless to say i was extremely upset at the unprofessionalism, lack of customer concern or satisfaction & the way thes young girls handled the situation. i have never been treated so poorly from another retailer & plan to share this story with all my frinds & never shop there again. its the principle of the matter. the item had just been purchased within a couple of hours, & the would not budge on their policy. i have made a call to the district manager who has yet to return my call.

the economic damage is that i have a $20 sweartshirt that i would like to wear but cant becouse it doesnt fit. my husband & i dont have money to waste & clearly this was wasted unless i get someone higher up the chain to help me out. thank you very much!

I shoped early for Christmas of 2008. I was schedued for surgery on November 7,2008. I spent a nice chunk of money in Forever 21 for both my daughters. My younger daughters clothing was too small. She tried returning them on the Monday after Christmas, and was told it was too late. The store manager gave me the number of the district manager Tera Yates. I called and left messages for weeks. I never got a call back. I called again on January 19, 2009, she finally answered. In her very rude and not concern manner, told me there was nothing to be done and to deal with it. I explained that we did not want a refund, just exchange of sizes. I also told her I was extremely upset that she did not bother to call me back.

All the time that had gone by was not my fault. She had no interest in what I had to say. I then spoke to the supervisor in customer service. He was a very nice man. He assured me he would send an email to the Operations Manager, and the Regional Manager, explaining my situation. He told me someone would be calling me within 24 to 48 hours. It's now a week and a half later. I'm still waiting.

This store should be held accountable for what they have done to customers, and the way customers have been treated. Their staff are all young very unprofessional people. Their district manager should not be in charge of anamials, never mind customers. Something needs to be done about this store. They have gotten away with too much for too long. It is not right that a business should be able to operate on their terms, taking hard earned and hard to come by money, and laughing at the consumer about their issues. Forever 21 is out to make and take our money without any consequences. It is time for stores like Forever 21 to be investigated. They should have to refund all sales of unhappy customers, plus stress and fustration compensation.

I bought my daughter a $100 gift card before Thanksgiving. We went to redeem it on the 24th of January and they said that it was redeemed the day before. My daughter and I were at work and school at 2:00p.m. at the time of the transaction and the card was always in my possession. They have surveillance and I want to see it. It has taken 3 weeks and they still have no answers on what went wrong, and are trying to accuse my daughters friends of using it.

I am a single mother and that was the only gift that I gave my daughter for Christmas and now we are apparantly screwed. What can I do now? I still have the card, and the lady said that the card can't be run unless it is actually swiped....how can this be? I think it is employee theft of some sort.

I purchased some items online and after 3 weeks I recieved nothing. My credit card was charged however. When I finally got in touch with a live person I was told they would have to investigate the situation. 7 days later I called to check up on the investigation they were doing. Come to find out the young lady NEVER took my info. or even noted what had happened. I am now waiting still for a completed investigation. My credit card info. along with my merchandise is in the hands of someone else and I am left empty handed. This is by far the WORST customer service I have experienced to date!

they never pick up there phone i have been trying to call for the last week and no one picks up the phone. the manager told me i could get ahold of her. just to call and for the last week no answer.

I was an assistant manager for Forever21 for 3 months. I have never in my life worked for such a TERRIBLE company before. I graduated from college with a degree in Fashion Merchandising, and thought this fashion forward place would be great to start a career with. The list of problems and complaints I have with this company is miles long... I completely understand why so many people swear never to shop there.

I worked a 14 hour shift with a 30 minute break on MANY occasions. We would come in at 1pm and work til 2 or 3 AM. I was asked to come in one day at 12 noon, forced to take a THREE HOUR lunch break at 4 pm (I lived 45 minutes away from the store, going home was not an option) and clock back in at 7pm and then worked til 2 or 3 am!!!! The 3 hour lunch break was so i wouldn't get overtime. The store was always a mess, there was mold and mildew all over the break room in the ceiling and AC ducts. I was never given more than a 30 minute lunch break--if I even got one--and that was it in a stinkin 12 hour day! The managers were absolutely nuts, I only made $14/hour, but they did everything they could to not give me overtime pay. If someone started a lawsuit against them, I'd definitely join in.

They are the most poorly run company I've experienced. When I gave them my two weeks notice, they said they didn't take those, and took me off the next weeks schedule. Then they ended up firing all the other assistant managers. I haven't been back.

I also think it is pathetic that they steal designer ideas and make them cheap--all the clothes i got when i worked there (only a year ago) have completely fallen apart, and I only wore each thing once or twice. Terrible products, terrible stores, terrible company.

My daughter received a coat as a Christmas gift - it was too small. She returned it to a store in Denver. They didn't have the coat in stock, so gave her a gift card and told her to order the coat online. We ran into two problems - the card had an 8-digit pin number and the website only allows for 4 digits AND the site wouldn't accept her school address - kept saying it was invalid. I called customer service, waited on hold for over 20 mintues and was then told that they didn't handle online orders and I needed to fill in an online help form, so I did.

Nearly a MONTH later I heard back from them saying they were really busy and allow them 3-5 business days. I responded by telling them I had been waiting a month. After finally hearing from someone a few days later and having to start all over re-explaining the situation, I was told that the gift cards with 8-digit pin numbers are NOT good online -ONLY IN THE STORES and to please re-check my daugther's address with the Post Office to make sure I had the correct zip code. WHAT?

The store gave me a gift card specifically to use online to buy a coat that they didn't have in the store, and now I can't use it online? And please - I know and the Post Office verified that 93410 is a valid zip code for San Luis Obispo. When I told the agent this she told me to call customer service.

I ended up buying the coat online with a credt card (since I can't use the gift card!) having it shipped to Denver, and then RE-SHIPPING it to San Luis Obispo (using the same address they claim is invalid). In effect, I have paid twice for the coat and the shipping.

They need to act more friendly and considerate of their customers. Along with having respect for Age, sex and race. Even Nordstrom is a much more professional store that takes any thing including a pair of old shoes from the 1950's and a customer will get a money back.

I am disgusted. I just came from the Forever 21 store located in Patrick Henry Mall in Newport News, Virginia. I will never shop this store again. At a time when our economy is so difficult, and every retail store is struggling to get their share of dollars spent, I am at a loss for words about how I was treated by your employees today. I am the mother of two teenage daughters. They each took a few outfits into the dressing room to try them on.

I asked if I could accompany them in order to see them in the clothing/exchange sizes/etc. The dressing room attendant said no, it was against policy, and I could ONLY come back if I were trying on clothes. Since I am the one PURCHASING the clothing and needed to see the outfits on my daughters, I proceeded to pick out a few items that I might try on in order to get back into the dressing room.

No sooner was I back there, that another attendant asked me to step out of the dressing room as I was not a real customer. I again explained that I was their mother and wanted to see my daughters in the clothing. I was asked to leave the dressing room. I stood immediately outside, and realized that one half of the entire dressing room was wasted on clothing piled high in a very disorganized manner - waiting for someone to clean it up.

Once done with the waiting room incident, we moved toward the register. I WAS THE ONLY ONE waiting for a cashier to call me forward. Instead (with her gothic look, colored hair, and disrespectful tone), she said outloud IF YOU ARE WAITING FOR A CASHIER, PLEASE FORM THE LINE ON THE LEFT BEHIND THE SIGN! I looked over one aisle to my left - only to see the sign and no one else standing there. Upon moving to the sign, I still waited for her to call me up (while several girls/employees were chatting aimlessly behind the counter). Again, my sheer disbelief at the disrespect, the disarray of the clothing in the store, and the sheer lack of customer service.

When I asked to speak to a manager, a young girl approached me. I explained to her how angry it made me to be treated so rudely and to not be allowed in the dressing room to determine which clothes I would purchase for my daughters. It was explained that it was store policy to avoid shoplifting - I responded simply, You believe I want to go back there to STEAL something? The truth is as horribly kept as that store was, ANYONE could pick something up and walk out - who needs a dressing room???

My point remains, if you are going to hire younger people to run your stores...train them to clean it up, treat their customers with respect, and use some common sense - policies are made for a reason, I understand...but as a mother, I should be allowed to determine if an outfit is appropriate or not for my daughters without them having to parade out of the dressing room in front of complete strangers.

You can tell I am angry. Not only have you lost a customer, but surely I will share my story with everyone I meet. With stores like American Eagle, Aeropostale, Charlotte Reusse, PacSun, and WetSeal - in the same mall - providing good customer service, a better product, and cleaner stores, I am sure you won't survive.

Placed a CUSTOMER SERVICE phone call on January 20. Call was made at 9:55 am.

After waiting over 16 minutes, Someone finally came on the line, ELENA. She would not give me an extension.

My issue was not resolved by your horrible excuse for a customer service rep.

I got off the call at 10:16.

I am appalled at the way I was treated by her. No apologies for making their customers wait 16 minutes, and she was not able to help me at all.

Their shopping cart adds double the items and so my order had mistakenly been placed for an extra item that I did not need.

I wanted to simply edit the order and take out the extra item. She said I'd have to cancel the order entirely.

What kind of company does not have the capability of editing an order? Why should I cancel my entire order and have to spend time to reorder the items?

Not only that, but when I asked to speak with a supervisor, She told me you there was not one available. She gave me some bogus 'corporate number' where no one even answered.

What kind of company does not have supervisors available?

This company is so unprofessional. They have lost a customer. Your horrible customer service people, Elena specifically, caused your company to LOOSE A CUSTOMER. I will no longer support Forever 21.

I always read reports about how horrible Forever 21 is. It all comes down to CUSTOMER SERVICE! If you don't value your customers, you will loose them.

In a nutshell, the only response i got from the stupid supervisor of the store was if i were unhappy about their exchange policy, the most i can do is to email the operational manager and most likely the op manager is gonna tell me the same thing.

Freaking stuck with a pair of pants that cost a day's of my salary!

My boyfriend purchased a Forever 21 E- Card for me as one of my gifts for Xmas. Two days after Xmas, I tried using it online to shop. I went to check out, and it kept coming up with an error message. I tried later, same thing. Then once I got through and was able to almost place the order, it asked for the 18 digit Ecard #. I put in the #, and then got an error message that the # needs to be 18 digits....in which it WAS...I called, and the girl said it was due to high volumn of Xmas shoppers and to try again in a day or so. Here we are..Jan 13th, still having the same problem, so I call, and it goes straight to busy signal. NEVER again!!!!!

I brought a return back to the store from christmas. I had the sticker on the pants of the store as well as my receipt. I was treated in a very rude manner. I was just trying to exchange for the same exact jeans. The girl would not exchange for me and was very rude along with her manager. Not only were they rude to me, they were disrecptful to my mother as well.

On top of this when we were leaving the store they thought that it would be ok to talk about me and laugh about what just happened. I am a mom of 4 children and I live very tight so christmas is huge for my children. All I wanted to do is a even exchange for the same thing, now my daughter has nothing because they would not allow me to exchange. Horrible, horrible customer care. I will spread the word about this store and never shop here again.

My boyfriend had bought me this hot pink t-shirt from Forever 21 that said simply irresistible on it for Christmas. He also bought me a 100$ tan coat from another store and i had worn them both together with my brand new Victoria's Secret tan bra under it which we all know isn't cheap and after a few hours i took my coat off and realized it had been dyed hot pink along with my bra and white tank top.

I was really upset so i drove all the way to the mall to talk to the store clerks. they all told me they couldn't do anything but to call district manager but when i asked for them to call the manager for me they said there is no point because she will just want to speak with me anyways. so i ended up leaving and tried calling several times without any response. I just want them to pay for the dry cleaning bill at least. They wont even take the tshirt back

My coat and bra are ruined 100$ worth of clothing

My boyfriend had bought me this hot pink t-shirt that said simply irresistible on it for Christmas. He also bought me a 100$ tan coat from another store and i had worn them both together with my brand new Victoria's Secret tan bra under it which we all know isn't cheap and after a few hours i took my coat off and realized it had been dyed hot pink along with my bra and white tank top.. I was really upset so i drove all the way to the mall to talk to the store clerks they all told me they couldn't do anything but to call district manager but when i asked for them to call the manager for me they said there is no point because she will just want to speak with me anyways so i ended up leaving and tried calling several times without any response.. I just want them to pay for the dry cleaning bill atleast.. They wont even take the tshirt back

On Christmas Day (December 25, 2008), my daughter received a 100% rayon cardigan sweater as a gift. It was purchased at Forever 21. My daughter wore the sweater just after Christmas, and laundered the sweater according to the manufacturers instructions (Hand Wash Cold Water, Tumble Dry Low). The sweater was hand-washed using Woolite detergent. It was dried on the delicate cycle. After laundering the garment, my daughter noticed that the garment had shrunk, particularly in the length.

Today, we went to the Forever 21 store in Torrance, CA to request a store credit. We explained the situation to the salesperson, Lynette, and were told that since the garment has been laundered, it is considered damaged.? She told us that they cannot do anything about damaged? merchandise. The salesperson said that since the instructions said to hand wash, she herself would not have put the garment in the dryer. We explained that we followed the directions on the tag inside the garment. She gave the sweater back to us, and offered no other advice as to how to resolve the issue. We were made to feel that we were in error when all that we did was follow the washing instructions on the garment tag. We realize that Lynette is not at fault personally, and that she is following store policy. Do we have any recourse in this matter? Thank you, in advance, for your assistance.

still waiting on a refund from forever 21 from the district manager. nobody from higher up will call me back. what a joke. the refund is 165.00 dollars.

Husband took daughter to but jeans for school. Not even 3 weeks later, the zippiers on both jeans broke and they refused to take them back. They fit fine, were not too tight. So we are out 45 bucks. The clothing is cheap, flimsy and the quality is very poor.

Forever 21 is not clear and concise on it's return policy. In the actual store the print is barely legible. I was told that on my receipt it states no cash refunds will not be made. However it says no cahs refunds for gift cards, debit cards and credit cards. NO where does it say you will not begiven a cash refund on cash purchases. I feel that all customer consumers know this when they check out at the register.

I purchased with cash a coat as a Christmas gift for $50.00. Upon spending 45 minutes in line to return the item I was presented a store credit. When I said that I had paid cash and would like my cash back, I was told that they do not give cash refunds. Why wasn't I told this upon making the purchase. Is it legal for this store to keep my Money? I could not find a larger coat size to fit the person I bought the gift for.

Now Forever 21 has $50.00 of my money. I don't think that I should have to buy something I don't want just to spend the money in that store. It is robbery and this practice should not be legal. It is so unfair for them to keep $50.00 of my hard earned money.

In light of todays economy I just don't see how it is legal for a business to operate under these practices. I will NEVER buy anything in that store again.

I bought several items at the Mall of American store in Minnesota. After reviewing my receipt at home, I realized I was double charged for one item. When I returned to the store to be credited the $29.80 of which I was double charged, I waited over 15 minutes for a manager to return with their corporate number written on my receipt. I couldn't believe that they would not credit my account on the spot.

After much arguing, I left the store, only to call the corporate office number they had given, and it wasn't the corporate number at all, but the online service number. It took three calls for them finally to give me the correct number, which wasn't toll free. They still haven't responded to my demand for a refund, and I am still waiting. What a joke of a store. Never again!

I have worked in a retail store that sells computer electronics and they had a strict policy in terms of the amount of days you could return an item and we employees were REQUIRED to verbally tell the customers PLUS circle the return policy on their recipt in front of them in a RED MARKER so they know up front. At Forever 21 we were NEVER informed of this policy at the time of our purchase.

Of course there was nothing else I wanted in the store and even if there was im sure it would take time to find an item that was exactly the same dollar amount, it would either be over and I would have to pay more or under and they would give me a gift card of the reminder which would probably not be enough for my next purchase and I would have to pay more next time. I would rather stick with a dress I do not need then contribute to this store ever again.

Because I am pregnant and do not need the stress we decided to leave when we got to the register we only decided to politely inform the cashier in that they should be more proactive in educating customers by verbally telling them of their ridiculous return policy. The cashier instead decided to argue with us and told us that their policy was "EVERYWHERE" in the store. We had been in the store for almost 2 hours the previous day and had not seen any sign anywhere. So we asked her where, and she pointed to a small sign in print in front of her register which im sure nobody notices.

Me and my boyfriend both work as programmers in the IT field and we are well aware of what computers can and can not do. Obviously the corporate has asked their IT department or whoever installed the software on their computers to just put a user restriction that can easily be removed if they wanted to.

They claim that the reason they have such policies is because they do not make much money on their policies, so should customers have to pay for their losses???? this is illogical. They should work on other strategies to improve their business rather than robbing the customer. I would of returned the other dress I bought but after looking at the receipt they had the same policy GREAT, if we do not voice our opinions this will be a trend in most women apparel stores. But at least the other store's policy was in all CAPS and the first sentence on the receipt was NO REFUND ON ALL MERCHANDISES. Not that I support the other store but at least their policy was clear on the receipt. On forever 21's receipt first of all the first three letters was cut off by the register and it is all in small letters. I quote exactly how my receipt looks like.

" ge or store credit is allowed days of purchase with original and tags attached. Merchandise unwashed, unworn and unddamaged exchange or store credit.
ale merchandize, jewelry FINAL sale items and cannot be for exchange or store credit.
credit and gift cards are not
le for cash or transfeable and
be replaced if lost or stolen.
re are NO cash cash refunds or
t back to credit/debit cads.
ou for shopping at Forever 21"
Now I do not know who would understand that!? The return policy is really unclear they should just say it in print in plain english NO REFUND ON ALL MERCHANDISES. Even though they should also be vocal about it. Is this even legal???

Apart from the fact that I have seen other complains that their items are crappy, employees claim what do you expect? we expect better service, even Walmart who has crappy items have a 30 day RETURN ( a return policy not a refund policy) policy and it is actually extendable for exchanges. For the employees who are here complaining why customers get angry at them well if you had your hard earned money just dissapear and you are not satisfied wouldn't you be angry?? I worked at retail before and I know how customers can get but this return policy guarantees angry customers so if you work at forever 21 and you cant stand complaining customers find another job or talk to management to have something changed if you are so damn loyal to your crappy company. The reason also that customers complain to employees is because YOU ARE THE FACE OF THE COMPANY YOU ARE THE REPRESENTATIVE. So suck it up and talk to your management. Im sure if you guys provided information to corporate management either phone numbers or email customers would gladly contact them, when I worked at retail we had pictures of management on the wall with their names and phone numbers and customers would stand right there and call!!!

This being said I WILL NEVER SHOP AT FOREVER 21 AGAIN OR ANY OTHER STORE THAT HAS RETURN POLICIES. I will be sure to ask to see in print so I could read for myself what the policy and I will ask questiones because I notice that there are customers that have been misinformed by Forever 21 staff that they can bring back an item only to find out it is only for store credit and not a refund!

I visited your store at Circle Center Mall in Indianapolis, Indiana for the first time yesterday. I was shopping for a Christmas gift on my 30 minute lunch break. I purchased 8 pairs of earrings at a cost of $24.97. When I got home, I realized that I had 9 pair & 9 pair were charged on the receipt. Two pair were identical. Apparently they stuck together. I certainly didn't realize that I was purchasing 2 of the same thing & neither did the clerk.

I returned to the store today, not to return the earrings but to exchange them for another. The earrings were still on the card & I had the receipt with me. I spoke with the cash register clerk and the store Manager. It was then that your all sales are final policy was explained to me. Yes it it printed on the receipt - that I received after the purchase, and yes it is on a sign to the right of the register. I might have noticed it if I were in the line that could see the sign when I made my purchase.

When I asked the store manager why they would have such a restrictive policy on obviously unused merchandise present for exchange in less than 24 hours she could not provide an explanation. I also asked if she knew any other store that had such a policy her answer was Forever 21. At Christmas when most people are shopping for gifts, most stores bend over backwards to make exchanges simple & easy, your store has made it impossible. I can't believe you would choose to loose a customer rather.

They lost a customer

I went to forever 21 to buy a $50.00 gift card. My card was swiped and i was told that it didn't go through so i asked her to swip it again and she said that it didn't go through again and that there system had went down. while i was waiting for their system to come back up i called my bank to see if the transaction had gone through and both of them had. I asked the Manager to credit my account back and she told me that it never went through. I told her that it did, but she refused to hear what i had to say and she expected me to walk away with no gift card and a $100.00 short from my account that they took.

I finally left and came back with a copy of my bank statement proving that they did take the money from my account, but the Manager in charge Brenda said that there is nothing that they can do. I asked for the District Managers phone number and she told me that she can't give that to me and gave me her E-Mail address instead and that was wrong. I called the store and aked for a comlaint Number that i can call and that nuber was wrong. What is wrong with this campany? I will never shop there again.I will be taking them to small claims court. Thanks very much for having great people working there!!!!

I went to forever 21 to buy a $50.00 gift card. My card was swiped and i was told that it didn't go through so i asked her to swip it again and she said that it didn't go through again and that there system had went down. while i was waiting for their system to come back up i called my bank to see if the transaction had gone through and both of them had.

I asked the Manager to credit my account back and she told me that it never went through. I told her that it did, but she refused to hear what i had to say and she expected me to walk away with no gift card and a $100.00 short from my account that they took. I finally left and came back with a copy of my bank statement proving that they did take the money from my account, but the Manager in charge Brenda said that there is nothing that they can do.

I asked for the District Managers phone number and she told me that she can't give that to me and gave me her E-Mail address instead and that was wrong. I called the store and aked for a comlaint Number that i can call and that. What is wrong with this campany? I will never shop there again. I will be taking them to small claims court.
This caused my account to bounce. Not only am i short the money now i have to pay the bouncing fees too. That was my daughters Christmas Present.

I find that many of the products there are very low-quality. Out of the three times I have been there and bought something, two of my purchases have broken or ripped within a couple days. I have consulted them about it and tried returning my products and they will not accept it, even if you show your receipt and return your item within the time amount given to return.

Being a former employee of forever 21, i know how frustrated customers can become. But in all honesty, it makes you look foolish to freak out on minimum wage workers who are not at fault for your indescisivness, or inability to take 10 seconds out of your day to fully understand the return policy. And here i thought it was common knowledge that YOU DO NOT TAKE THE TAGS OFF unless you are sure you are going to keep it. they provide dressing rooms. there is absolutely no reason you should not take advantage of them. then you will know for sure. also, lack of time is not an excuse. its not forever 21's fault that you can not manage your own time better. the fact that you freak out over it is RIDICULOUSE.

and as for you people who let your kids go shopping and then become angry when you see what they purchased, also not the fault of the company. the fact that you did not set proper guildlines for the appropriate outfit is no fault of the company. sorry. its not unreasonable for forever 21 to want to protect themselves. to do returns for cash would cause huge losses. store credit is not the end of the world by any stretch. they are not trying to keep your money or to try to trick you. can you imagine on a saturday telling every single person the return policy with lines going out the doors??? then not only would you be complaining about the exchange policy, you would be angry about the time it took you to get to the front.

21 days is THREE ENTIRE WEEKS! 21 entire days for you to go home, try it on(which is why there are dressing rooms in the first place) and decide wether or not you think you like the items you yourself purchased. and i have never heard anything as ridiculouse as the people stating that forever 21s racist. the same policies apply to everyone. dont use the fact that your a minority to try to create a racial conflict. its absurd. and if your buying a necklace that costs you 3.50 do you expect it to last forever? uhhh...no.

Two incidents: First Forever 21 is known for being less expensive than other stores; I purchased 5 items and my total came to $255.00. I paid it; and then before I even walked out of the store I checked the prices and the pleather jacket I purchased was $150.00; I immediatly went back to the register and was told that I could not get the money put back on my card. I read in a complaint from a former employee that they do not have a button on their POS system to give you money back. That sounds like an internal problem; I work in the processing field and I know that they absolutely can put the money back on the card through their processing company.

The second issue; amongst that purchase of 5 items I bought a pair of boots that were on the shelf. I put them on that evening and realized they were broken; the heal would not stay in place. The next day I followed up with the Forever 21 that was closer to my house. The sales clerk tells me that the EXACT shoes I purchased the day before at a different location had actually been recalled because they were made so poorly; I was then told I would NOT be able to get a refund on a pair of shoes that their store sold to me that had been recalled. I was told that I could get store credit for the shoes. ARE YOU KIDDING ME??

I am never stepping foot in that store why would I want a store credit???? Someone needs to get on them about their policies because the only ones suffering is the customers. I travel the world and shop everywhere I go; never have I dealt with such horrible people and policies. I work in business development and they need to hire someone to help build their business and change their policies!

The economic damage was that I am now stuck with a $150.00 coat that is pleather and branded with Forever 21 which is a very cheap brand. I am also stuck with a pair of shoes that were $25.00 that they will not refund and noone can fix them; I have taken them to other shoe repair stores and they can not be repaired; hince the recall. This should be illegal to sell a recalled item and then not refund the money???

Back in July I was visiting Alexandria and went to the mall and decided to try Forever 21. I purchased a jacket to wear that night to an event. I paid cash for the jacket for $17.81 and went back home. When I got to the hotel and tried on the jacket, it did not fit properly. I returned to the store the next day and waited in line to return it. The same cashier I had the day before, who also happens to be the manager, was working the register. She was unfriendly the day before but I chalked it up to being a long day.

Well when it was my turn to go up to the register, she purposely took another customer ahead of me who had walked up to the side line knowing I had been waiting since I was the only person left. Whatever, I patiently wait and then walk up when she finishes. She takes my item and rolls her eyes and tells me she can only give me store credit. She never explains that they store does not allow it but I just go along with her since I can use it at the store in my home town. I understand that and I accept it, never giving her a problem. She throws the card at me and walks off. My mom was with me and was tempted to say something to her but I told my mom to overlook it, I just won't be back.

Well yesterday we were visiting friends in Alexandria, my mom and I were at the mall and she wanted a leopard jacket. They happened to have some on a rack when we pass so she wants to go in. Other people are shopping from this rack but when we walk up the same manager tells us to step away that it is new merchandise and pushes the rack to behind the register. It was extremely rude and embarassing, especially since she was letting others get clothes off this rack. My mom is writing a letter to the company, which I'm sure will do no good.

Today, she was working again when we were walking by the store and leaned over to her co-worker and pointed at us. I have had enough and will not give Forever 21 my money if they are employing people like this. I have never seen the woman in my life, created a scene in her store, been rude to her, or questioned her. I have only been in this store TWO TIMES and each time this manager has purposely gone out of her way to snub us. We have only been in the store, during those two times, no more than 15 minutes and have never even had help from other sales associates to upset someone.

I've worked in sales myself and can understand when you have a long day or a customer does you wrong but there isn't anything we could have done to make her upset. I encourage anyone that has problems with the manager at the Forever21 store in the Alexandria mall to complain because something needs to be done. I will boycott Forever21 and will tell everyone I know about my personal experience. The one is my town is great but if Forever21 allows a manager to treat a paying customer like that for no reason then I am not giving them my money I work hard for.

my 14 year old daughter purchased a dress paying for it with cash. after coming home and showing it to her father and I we decided it wasn't appropriate for the special event she was attending and the following day went to return it.

Forever 21 has a no cash refund policy and refused to give her her refund other than on a store gift card Now she is without cash to make a purchase other than in that store and that limits her options. I think they are taking advantage of this minor who is not the most experienced shopper.

I worked at Forever 21 for a year and a half. All you people who freak out about the exchange policy need to open their eyes. Most likely there is not a single employee that likes the exchange policy either. We are just doing our jobs, so don't freak out on the employees when you can't get your cash back. We don't lie to you about not being able to give you your money back. Forever 21 employees are not out to get you. Do you think we like it when people sit there and yell at us about the same stuff over and over again? Do you think we just get pleasure out of not being able to give you your precious 10 dollars back?

We give you store credit, which most of you know you will probably end up using, and if you won't use it, just look around in the store and ask someone to buy it off of you. It is true that there is no option on our computer that can give you your money back even if we wanted to. Also to complain about the quality of the clothes is hilarious to me. If you are buying a shirt for 10 dollars, you can most likely assume it isn't going to last forever. Forever 21 is an inexpensive store, which is why most people like it. If you are expecting to buy an 8 dollar shirt with the quality of a 50 dollar shirt, you are shopping at the wrong place.

I purchased 4 items for my daughter's birthday on 09/14/08. I received an email on 09/16/08 that the order shipped. I received another email on the 22nd that the order was returned. I called Forever 21 and was told the order was in the warehouse and did not ship. I explained to her my daughter's birthday was Saturday and she was going to check with shipping to see if that was a problem and would call me back. Needless to say, I never got a call back and received another email on the 29th that the merchandise was credited back. I called Forever 21 and they said they is nothing that can be done and it was requested that a credit be done. The only they I can do if replace the order myself.

While trying on some garments in their fitting room an infestation of cockaroaches traveled into my wifes pants, socks, and shirt. My wife was in the fitting room and ran out in her Bra causing her to be extremely embarassed.

Emotional..my wife has a phobia of bugs and cannot stand to be around them and the fact that she ran out of a fitting room into a public area for others to see.

I wanted to exchange a gift my daughter received and was told that I could not do so. Needless to say, I was shocked. I have worked in retail for many years & never have heard of such a return policy. The tags were still on item and I had both the gift receipt and the regular receipt. I do not think my sister would have bought the item if she was aware of the unbelievable return policy. I will never shop there again and I would encourage everyone who reads this to think twice before shopping at this store.

The quality of the merchandise is poor and with such a ridiculous return policy I cannot beleive anyone would want to shop there. I wanted to do an exchange in which the store would not be losong any money. I still am speechless that they would not honor my request as a customer. What ever happened to the customer is always right? The district manager is refusing to give me the name of her supervisor and I find that quite odd and disrespectful.

i'm in forever 21 today looking for a nice jacket and cute top for a special occasion. $71. literally 10 minutes later my mom calls me to tell me she picked up something cute for me. i quickly turn around and im with the same cashier. i explained to her my situation and she refused to give me anything but store credit or even exchange, which is perfectly explained on the receipt.

however, i have worked in retail for 4 years and i know perfectly well that, thats what associates say -- it makes no sense they they wouldnt be able to go through and void the transaction. i ask to speak to a store manager, and she brings me the assistant manager who tells me this is their policy. now im stuck with a $71 store credit and i plan to revisit the store while the store manager is working.

Attempted to return DEFECTIVE jeans within 21 day return period with reciept. Just wanted a pair that the zipper worked..was told becuz they had been worn for 2 minutes nothing they could do. Assistant Manager refused name of Manager or corporate phone number..

14 yr old daughter out $28.40,cant wear jeans that dont zip...a little inappropriate for high school.

I went to Forever 21 to school shop with my daughter. I trip over a box in the middle of the floor. My leg is badly bruised and a week later is still not healing. The people in the store were helpful. But I contacted the corporate office and have heard nothing. I want a copy of the tape to show my lawyer the fall

I bought 2 blouses at Forever 21 and asked the girl at the counter if I could return one after I tried them on at home with better lighting. She told me no problem, I could make a return. I brought one blouse back 2 days later with the tags still on and with my receipt and was told that they could only give me store credit and no refund. I never originally asked if they would refund my full price, but figured if they wouldn't the girl I asked would of said yes you can return for store credit only.

I don't usually shop at these kind of stores but needed a blouse for going out. I was very disappointed that they would only issue store credit at a store I really want to shop at again. I think they should be more specific on their return policy. I am now telling everyone I know not to ever shop here. It wasn't much money, it's just the principal of the matter.

i went to this store with my sister, she bought some pants and jacket, and i got this dress that i absoutley loved. a couple days later we went back so my sister could exchange the pants and jacket for smaller sizes. i rember the girl who did the exchange for us kept the reciept and put it in the register.

since i was saving the dress for a special occasion i ha dnot worn it when i tried it on i noticed the zipper got stuck at the very top of the dress, i took it off and noticed that the yeeth of the zipper were messed up and thats why it didnt zipper. i still had the tags when i went to exchange it. i explained why i didnt have the reciept, even asked the girl if there was some way she could check for the reciept. she said they always return the reciepts. also i told her she had did the exchange for my sister she just said if i did it then i'm sure i returned your reciept. obviousley not! or i would of had it. im waiting for my bank statment as proof of purchace, if they dont give me an other one i'm contacting the district manager.

i spent 22.80 and i cant wear the dress

I purchased a yellow and metal band watch with a metal square face online about 2 weeks ago for about $21. It was in the FINAL SALE section and looked nice online. I have always liked watches with bright colors painted on the bands and thought that Forever21 could not possibly mess the concept up. When it was delivered, I discovered that the yellow paint on this watch is horribly done. It is outside the lines and the watch looks cheap. Whatever person or machine made this did not pay attention to detail and the distribution of this product shows how much they think of their customers.

About a week ago, the customer service person said I'm sorry but that the no return policy could not be lifted even if it was Forever21's mishap. I was told that the only thing I could do is send customer service an email complaint. I received an email response last week from customer service that basically said thanks for telling us and I have not heard back. So I called customer service again and was given the manager email address. I emailed the manager twice, the first time telling them the circumstance and asking for a refund and the second time asking them to atleast acknowledge RECEIPT of my previous email. No response. I just wanted my money back since the painting on this watch is an error on Forever21's part.

I have purchased quite a few nice items from Forever 21 online and in store. However, I will not spend anymore money there since it is apparent that they use online no return policies to take advantage of their customers. Either that or they do not have a quality assurance department that checks products before they are shipped out. This is the only company with online purchases that I have ever had this problem with. They lost a customer in me.

Not a huge loss to me other than a lesson about online purchasing. It's a loss to them because this is about company principle.

The store was packed and the lines were long. I was with my daugher (18 mo) and my 7 mo pregnant friend. I was rung up. I got distracted with my daughter and i heard the cashier say Can you come on. So i turn around and asked are you talking to me. The lady in return striked back with an major attitude. I questioned why she was giving me an attitude. She was being rude and told me to meet her when she got off - as-if she wanted to have a fight- during a dispute of words. All of the employees there were not trying to difuse the problem, instead some of them laughed at the situation with her.

I made a complaint to the manager who said she will talk to her. I went upstaris and told the lady if she wanted to apoligize now or should i take it to a higher authority. She said to me if i knew who she was and that she will come across the counter and punch me. The manager told me i had to leave! All along i was not raising my voice or being rude with this lady. This store had the worst customer sevice and is not representing Forever 21 like they should.

I could press chareges on her for threatning me. The employees really need to work on their customer service skills.

I practically grew up with Forever 21. I've been a loyal customer for 10 years. I know their return policy is pretty strict and I make sure to keep my tags attached and receipt until I am absolutely sure I want to keep an item. But on this occassion, I've misplaced the receipt but still had the tags attached. I called ahead to make sure I'd still be able to do an exchange at least. I wasn't even expecting a store credit. They said I would be able to do an exchange even without a receipt.

I find an item I like, which was $22.80 and the item I wanted to exchange for it was only $12.80. I'm even spending MORE here. When I get to the register, they have to check the item to see if they even carry it within the store which left me confused because it's a Forever 21 item! I have the tags attached! How could it be not a Forever 21 item? They tell my item that I want to exchange that it's a Onesie. Meaning it's a one of a kind and since they have no others like it in their specific store, they can't take it back.

I told them I even called ahead to make sure I can EXCHANGE but still the manager on duty, Clarissa, said it was their 'store's policy. I asked her to point it out on the card they leave next to the registers where it says they can't take back a onesie. It doesn't! They make up policies as they go along! If in fact they can't take back a onesie the consumer should be aware!

I couldn't return/exchange the item at all. I still have it.

Yesterday, I went to the XXI store in at Dolphin Mall with two of my friends. I tried on a few things and found a shirt I liked. I continued shopping around a bit and we approached the register. When the sales clerk rang me up, I reached for my wallet and it was missing! I panicked and ran to the fitting room thinking that I had dropped it when I was trying on clothes. It was not there and none of the ladies working in the fitting room recalled anyone returning or mentioning a lost wallet. The entire time I blammed myself for being careless with my belongings.

I soon realized I had set my purse upright holding down the large curtain of my fitting room because it was not closing properly. The purse was never situated in a way where the wallet, or anything for that matter, could have fallen out. After a bit mor searching the lady spoke to a sales associate who was working at the register and he asked me what wallet it was. I said a black one and HE asked ME if it was a coach one. YES it was. So he told my friend that a customer returned it to him and he told the lady helping me that it was in the back room.

They brought out my wallet and everything seemed to be there EXCEPT my $200 of birthday money, which I had planned to use at the stores that day, and my Drivers License. I was freaking out. WHAT could they need my license for if all my checks and my credit cards where still there? I asked for the manager and was directed to someone (whom I later found out was an Assistant Manager). She asked the sales clerk if he had seen my I.D. or Money in the wallet and he said YES, that he had seen my I.D. in there but no money was found. A different "manager" (again, an assistant, i was later told) had told me that a lady working in the fitting rooms had found my wallet in a basket and returned the wallet to her. She couldnt find my I.D. so she had no means of identification.

We asked her what basket and she said a basket of shoes. When we asked to see the basket she took us to a basket of panties? BUT WAIT... didn't this guy at the register tell me they returned the wallet to him? And he saw my I.D. in it? WEIRD TO ANYONE ELSE?

We asked to review the cameras and Loss Prevention happened to be away at a business trip in Texas for another week. He was the only person with a key and we could not get anyone else to view the tapes. So I have to wait for a week and a half to see what happnened? Not gonna happen! I want answers NOW!

I went to the police office in the back of the mall and they gave me corporate's number Which I later found out it wasn't corporate. I went back to the store after getting customer service's number. I asked for yet another manager and got another assistant manager. MIND YOU, WHEN YOU ASK THESE PEOPLE "ARE YOU THE MANAGER?" THEY TELL YOU YES! The store has like 5 managers! No assistants thus far. How cool is that? Anyway, so I told her that I find it real weird that there are different stories from different people and she told me to identify the people I spoke to. In the midst of that, here comes one of the Assistants i had spoken to before. The "manager" i am talking to calls her over and leaves me with this girl again! Im getting irritated because they do not want to help me in any way.

As I am trying to get info from this girl she has the audacity to ask me "was the person black"? FIRST OF ALL, HOW WOULD I KNOW IF THE PERSON WAS BLACK? DID I SEE THIS PERSON STEALING FROM ME? DID I HAND THEM MY WALLET MYSELF? I did not respond to that. When I told her the boy at the register had a different story she told me "HES ONE OF THE RETARDS HERE, WE'RE TRYING TO GET HIM FIRED". Are you now? That's nice.

These people are super weird. I left the store because I got no answers and I called the store back and asked for the name of the kid that told me he got the wallet back. She asked me what for? I told her I was calling corporate and needed the info of all parties involved. Her response to that was "HOW DID YOU GET THE NUMBER TO CORPORATE?" (well isnt that subtle) I told her the police officers behind the bookstore gave it to me and she had no answer to that. She gave me her name (which was the same name she answered the phone with) and she said i couldnt have this kids name.

I called the number I was given and it wasn't corporate. It was Customer service. And talking to customer service is like talking to a wall. "THE STORE IS NOT LIABLE FOR THEFT" was the answer I got. OK thanks for your help lady! I got the District Manager's name and number and ,perfectly enough, I work for an Attorney's office so this is not the last they will hear of me.

I'm at forever 21, and I get a pair of shorts and a shirt, andbring them to the register. the man says, sorry ma'am, these shorts don't have the tag on them I say, well, do you need me to go get another pair? he says,yes ma'am, i'll keep your shirt down here okay, so I spend 10 minutes running around upstairs trying to find the same exact shorts in the right size, but of course the only ones they have are in a 28, which is like 10 sizes too big, BECAUSE NONE OF THE EMPLOYEES KNOW WHERE ANYTHING IS UNLESS IT'S IN THEIR 'ZONE'

so I run back downstairs and give him the shorts to use the tag, and he turns around to get my shirt he says, err I say, what? he says, jimmy, where'd you put the grey shirt up here? other says, I didn't touch it dude he says, uhh I say, did you misplace my shirt? he says, uhhyeah I say, do you need me to go get another one? he says, yes ma'am SO I SPEND 20 MINUTES RUNNING AROUND TRYING TO FIND THE SAME EXACT SHIRT IN THE SAME EXACT SIZE BECAUSE NO ONE KNOWS WHAT THEY'RE TALKING ABOUT

so I get rung up and everythings fine THEN, I GET HOME AND I'M TAKING OUT WHAT I BOUGHT GUESS WHAT HE GAVE ME? THE SIZE 28 SHORTS! i'm extremely aggrivated.

Concerns about the store Forever 21, first off, there is no room for anyone else in a wheelchair, having a mobility problem, or a stroller to walk around. I actually saw an individual in a wheelchair struggle to get around the store and then had to stay put while her friend shopped. That's not mentioning all the clothing, hangers and boxes scattered around the store just waiting for someone to trip. Secondly, I thought with stores that size they would have to offer a public bathroom. I over heard an employee say they had some, but were told by management not to tell the public because they are used as storage rooms.

I also heard that with the lack of space, the employee told me that the back fire exits are also block with trash, boxes, and clothing. I have seen when standing on the side of the register, employees with no shoes or even socks on which is gross and should not be allowed. Fourth, I have noticed that employees and management having inappreciate conversations and language. Some do not even look old enough but yet they are talking about drinking and such after work. Finally, noticed other shoppers being stuck in dressing rooms because the doors get jammed. One night even heard a lady panicking and yelling on her cellular phone trying to get out.

As far as refund or exchange issues, I have noticed that they have a strict policy which is fine, however, I have noticed that non-minorities and younger people have been given exception to the rules. I have seen people get up to 20% off of damaged items, however, heard of others being told that they could only get 10% due to their strict policy as well as the computer systems won't allow them to do anymore.

I have also seen people being able to return things without the tags or over their 21 days while others are denied, once again, it seems as if you look a certain way or come from a certain group, their strict policy is adjusted for you. There are major issues with this store

I don't know who else to contact since the District Manager won't call back and the company won't email me. I am so frustrated by their lack of customer service. I don't think they even take my information down when I call to inquire on the status of my refund. I would like my refund credited to my credit card immediately.

I discovered Forever21 just 6 months ago online as we are yet to have a store open in Maine. Since finding it I have ordered from them about twice a month. My husband made a rather large order for my birthday containing about 11 or 12 items. A few days later he is informed via e mail that one of the items is out of stock, so he looks on the site to find something else to replace it with and sends an e mail asking if he can have free shipping since he originally spent enough to qualify for free shipping twice.

He and after hearing the story, I, feel that since they were not on top of their inventory to begin with, should have offered some consolation for the hassle especially with this being a birthday gift which was coming up in just about 2 weeks. This has happened before w/ Old Navy and I was given 10% off of my next purchase for the inconvenience. Forever21 however, does not see things this way.

Even after pointing out my order/purchase history w/ them and trying to talk to a few different customer service people, he was told (again) what the free shipping policy was and sorry for the inconvenience. Anyone else find it annoying that they appologise for the inconveneince yet will not do anything to make it right?

My husband ended up ordering another top from the website before he had heard back from the last csr he contacted. It took so long for any response and even then they werent helpful in the least. At the end of the day he spent about $19 for a $12 shirt and I lost any interest in ever buying anything from forever21 again. If only I had done a little research before shopping there to begin with, a quick google search clearly shows them to be in the business of ripping people off.

The purchase of a cropped, short-sleeve top was made at a Forever 21 store. It was worn once then laundered. Out of the washer, I discovered it had three holes and a ripped seam. With receipt in hand and less than a week after purchase, I went back to the store only to be told because the tag had been removed and it had been washed and worn, it could not be returned nor could I get a store credit.

The clerk basically said Forever 21 sells cheap clothes. She didn't seem to have a response to my question which was: shouldn't clothing last more than one washing? Additionally, how is the customer to know Forever 21's return policy? Granted, it is posted in very small lettering at the register but truthfully, one has to buy something in order to see it on the receipt!

An item that has the tags off and has been worn or washed cannot be returned. Well, to that I ask: how is one to know an item is going to get holes and a ripped seam in the washer unless the tag is removed and the item is worn and washed? Absolutely furious, I contacted the Forever 21 website, got the district manager's # and insisted on a refund. The refund for the full amount arrived. As I told the district manager, there are plenty of other places to shop with a normal return policy.

My husband and I purchased a dress w/jacket at the Forever 21 store in Westland, MI. It was for her to wear at sons Graduation party. We purchased the outfit on Saturday, July 12th at around 6:30 pm. My daughter was out of town on a trip in Alabama and had been gone for over a week. She was not returning until midnight Saturday. My son's party was Sunday the next day, July 13th. My daughter TRIED on the outfit Sunday morning but did not like it (she's 15....) I attempted to return the outfit on Monday, July 14th at around 5:45 pm (not even 48 hours later). I had all tags and the receipt for the outfit (approximately $70).

Not only was I told I could not return the outfit, I was also told I could not get store credit because the tags were not attached to the dress. My dauther took them off for some stupid reason but I had all original tags and receipt. They would not even look at the receipt to verify my story of the purchase not even being 48 hours old. They proceeded to tell me they didn't know that my daughter did not wear the dress (so they acused me of lying).

I was so irate at the treatment because now I have an outfit that I KNOW my daughter will throw at the bottom of her closet. I purchase a lot of clothes in this store - NEVER AGAIN WILL I STEP FOOT IN A FOREVER 21. I threw the outfit in the original Forever 21 bag with the receipt and told them to keep it. What a waste of money. Not even store CREDIT. I was treated like a criminal.

I will also post a notice at the company I work for asking everyone to ban this store.

I was out looking for a dress (for a bridal shower) at the mall yesterday. As I most oftenly do, I bought several dresses at different stores, brought them home to show my boyfriend and went back to the mall to return the ones he didn't like. I know its a pain, but when I shop alone, and don't have anyone's advice, I have to get an opinion one way or another.

Needless to say, I went to Forever 21 today to return (2 out of the 3 dresses I bought- I decided to keep one). The lady was like Did you want a different size, to look around for something else or store credit? I was like No, I want a refund. She was like We don't give refunds and pointed to the sign at the register. Like honestly, who is reading those signs when you are standing in line. I feel that it is the customers right to know PRIOR to purchasing an item. I have had plenty of stores tell me verbally when I got to the register from the cashier No refunds Or a HUGE sign that says this... (I def would have noticed that) This was in tiny writing next to ONE of the registers (not the one I was next to yesterday).

I was so upset. I don't feel that companies should get away with keeping our money. I have been a loyal shopper of Forever 21 since it opened in our mall years ago. I haven't had to return anything from the store until today. But I will never go back to the store and I will make sure that my voice is heard on this issue! Oh and once I got home and read the receipt, make sure everyone knows this, that you only have 21 days to return the purchase to EVEN get store credit. 21 days! Or they won't even give you store credit. Most stores give you at least 30 days! I am reporting them to the BBB.

Having a gift receipt for $50.00 that I never plan on using.

I purchased 2 tops and asked at time of purchase about their return policy. She told me I had 21 days. Never said a word about only a store credit. That they do not have a total credit refund. Only after I bought the merchandise, did I read the receipt to see about the policy. Instead of being told up front you can only return for store credit, I was led to believe you could return in 21 days for a full credit if unworn and tags in tact.

I will not be guilty of frequenting the store again. And, when I pass it in the mall, I will tell anyone I see going in that there is no frefund.

I was at the stores in Ross Park Mall and at Monroeville Mall and not once did anyone asked if I need assistance. I had emailed there Customer Service 3 times advising there stores are prejudice and no one has answered me. Now I am beginning to think my accusations are true. I will not shop there ever again.

I believe the employees have issues with people of color and I do not appreciate the corporate office did not address my issues.

I went in to return some merchandise and got a gift card. I gave the gift card to my sister, and when she went in to spend it there was nothing on the card. I have called their corporate office, and they have blown me off. They say that the card was spent 1 hour after the card was purchased. This is false, and they have no video proof of this purchase. They claim that their video cameras are fake and that there is no recording.

I have lost almost $50 dollars and approx. 10 hours of time on the phone with them.

We bought a necklace on 12/22 and it broke on 1/7. We returned to store for repair or replacement and were told we were out of luck, all jewelry sold as-is. How do they expect to stay in business treating customers like this?

I bought some shirts at FOREVER 21 MEN's online store as Christmas present for my husband. I bought them 11/10/07, but since was a Chirstmas present the package was just opened December 25th. The shirts were too small, so I called them to exchange for a larger. The answer was NO! The holiday policy started 8 days after my purchase, and because of that I need to eat the $40 charge. I DID NOT WANT MY MONEY BACK! I JUST WANTED TO RETURN FOR A LARGER SIZE! I am very disappointed with the store. I am afraid they lost a customer for life!

My daughter bought a Forever 21 metal necklace with several charms attached on 12/22/07. I tested the necklace with a Homax lead testing kit and got a light pink color on the swab. While I don't know what levels of lead are present, I would hope this store would be evaluated for a possible recall on their metal jewelry. Thank you.

I purchased a pair of $28 (plus tax) pants from Forever 21 as a gift for my daughter. She wore them 1 time and the zipper broke. The pants fit her; they were not too small. The zipper was clearly defective since it broke after only a few hours of wear. I tried to return them for an exchange or store credit. I had the receipt and the tag in hand, but I was told that there was nothing they could do for me since they were worn and the tag was no longer attached. I have now wasted this money since the pants are no longer wearable. I do realize that I can have the zipper replaced, but I feel that I should not have to do this. This is totally unfair.

I bought a shirt for my daughter and she wore it once. I hand washed it per the label instructions and the little brown hearts bled all over the cream background. Forever 21's return policy is that the item can only be exchanged unworn to get a store credit. I emailed customer service and they stated again to me the above, the item must be unworn. If they sell X number of these or any clothing and the colors bleed and you can not return them, well you do the math.

This is to inform you of my recent shopping experience at the store in Glenbrook Mall - Fort Wayne, Indiana. My daughter (age 20) is temporally wheelchair bound. In the search for a new dress to wear for New Year's Eve we purchased three dresses from Forever 21. It was easier to try the dresses on in our home rather than the crowded dressing rooms - the struggle with only having one solid leg to stand on makes it nearly impossible. The salespeople were aware of our situation as they witnessed our endeavors and tribulations.

Had I been told by the salesclerk (Eduardo) upon paying cash for the merchandise of the restrictive return policy I would NOT have purchased the dresses. Upon further investigation I understand that store policy is to verbally inform the customer of the limited return policy. Imagine my disappointment today as I attempted to return the few items we purchased two days earlier.

After the fact I have been curtly told several times by employees of Forever 21 that the return policy is written on the receipt and that signs are posted. Correct, however, when a policy is as rigid as this one it is imperative that the customer is verbally warned. The assistant manager Jennifer who handled my impersonate "return" was professional and would do better working in a retail store that serves its customers and not its own needs. She's a credit to her field and Forever 21 is unworthy of her ability and knowledge in retail in dealing with customers.

It does not bode well when employees are unwilling to offer names of district managers or regional managers in which a customer may contact with a concern or complaint. Clearly this policy is another sign that Forever 21 is not proud of their return policy or business practices. Now I hold store credit worth $105.36 that is worthless because I do not plan to shop at Forever 21.