Forever 21

eliza of los angeles, CA February 8, 2010

I am an employee at F21 and happy to be working there and wearing the clothes! you wont believe the number of calls and emails i get about lazy, ignorent customers. yes, when you call the toll free number i've talked to all of you! FIRST: people are the most ignorent of all when it comes to online shopping! how dare you put your card info without READING the policy and knowing how the website operates. when i ask for the order number they say "oh is that the tracking number?" YES, it sure is! HA. or how about "i'm driving i dont have any information" then theres 'oh i placed an order last nite but i didnt get a confirmation number just an order number'. thats not all...when i get names i'm surely going to post them. SECOND: the 'quick smart shopper' that runs to the store get the dress and says i didnt have time to read the policy or ask. how about you go 24-48 hours before you need the dress. i got a call on sat feb 6 about a woman who said its america, macys and nordstom give money back. yes its america so we CHOOSE by right not to. whats the problem? no one told you to run through the store if you knew you didnt have time. for everyone that complains the clothes fall apart and the jewelry are cheap...this is not Chanel or Gucci. stop complaining over 5 dollars.

Hannah of Pleasant Hill, CA January 22, 2010

This is a complaint to the customers who shop at Forever 21! I used to work at a Forever 21 and so I can recall what happens in the store from when it opens, to when it closes. Any other emplyee or manager who has ever worked at one knows how messy the customers can get. Especially during the holidays. Every night the employees clean the store from top to bottom, front to back, everywhere leaving the store sparkling clean every morning. The early shoppers know what it's like to experience Forever 21 at it's very best. However, throughout the day the store gets dirty again because there arent enough employees in the store for evey customer. The store is divided into sections.

Only one employee is in charge of at least one section where he or she is expected to keep up with all the maintenance while continuing to give good customer service. Not to mention Forever 21 has a major STEALING PROBLEM! Not from the employees, but from the customers. But who gets blamed for it? The employees do! Forever 21 cannot afford to let customers in the bathroom with all their unpurchased merchandise! It's nothing personal, really. Not to mention they don't get paid nearly enough for amount of work that they do, with only a 10% discount. The only thing that I can think of that Forever 21 may be guilty of is letting the customers walk all over them. People can look for things themselves and should NOT expect to be waited on hand and foot. Mothers, please teach your children RESPECT and NOT TO STEAL for God's sake.

Tiffany of Chino Hills, CA January 12, 2010

On 12/22/09 I purchased two pairs of pants for a friend for xmas. I asked for a gift receipt just incase of a problem. the pants didn't fit so they were given back to me for a return. Now I have the gift receipt and the original receipt. Now the only tag on the pants or the price tag. and generally you remove the price tag when you give someone a gift, that is why you ask for a gift receipt. well because the price tag was removed I was refused a refund, not only a cash refund, but they will not even give me store credit. I know the receipt says you will need original receipt and tags attached, but when you ask for tags attached it is something maybe the style or the maker of the garment tagging not the price tag. that was the only tag on the pants.

When I went into the store for the refund, I checked to see if they still had the same pants and maybe an additional tag was on the pants, but it wasn't, just a price tag. I tried to explain to the manager that as a rule when you give someone a gift you remove the price tag and thats whey they started given out gift receipts. she said well we tell the customers to just cut off the area where the price is. well that does not make since because that is the bar code or any other identity of that particular product that would or could claim that product belong to that store. So they were a 40.00 pair of pants and I am a student and money does not grow on trees. They gave me a number to their corp. office but their no one to talk to, and they knew that. so this need to told to people because its just a rip off.

Margie of Wexford, PA January 11, 2010

I bought my daughter some clothes for Christmas at XXI Forever in Ross Park Mall in Pittsburgh. The pants didn't fit well. I had no idea of their Return Policy and never thought it would be different from any other store I shop at. I went to the mall on January 10, 2010 to return them. They said that I couldn't return them because the Christmas return date expired yesterday and there was nothing they could do.

I couldn't believe what I was hearing. I was livid. This is nothing short of robbery. Certainly their Customer Service is non-existent. I WILL NEVER SHOP THERE AGAIN, NOR WILL ANYONE IN MY FAMILY. MY ADVICE TO ALL CONSUMERS IS TO STAY AWAY FROM XXI FOREVER. Once you give them any money it is theirs FOREVER!

Fiona of North Andover, MA January 10, 2010

they will not give refunds, they will only give you a store credit. this is shameful and stealing. there should be a law that stores need to refund money for purchases made within a certain time frame

Gina of Orange, CA January 7, 2010

On Dec 30, 2009 my daughter and I went shoppping @ Forever21. I had 3 items with me in the long , post holiday line for the register . I went in the line to make a transaction AND also ASK a QUESTION! If they could check on the computer to see if they had a " MEDIUM ". Well I forgot to ask the question untill he handed me my transaction receipt. I then said to him. " oh wait I ment to ask you, if you have this item in a Medium? ".... He then said he couldn't help me with that question But this young lady can. (co- worker ), so he walked my bag around the corner to the other counter top and asked the girl to help me and explained why.

I then waited 3- 4 min for her to assist me .She then checked in the computer system and said there was NO MEDIUM I then explained I was just @ the register paid cash but forgot to ask him to check for me. So can I please have my money back. she then explained that she coulndnt and that its because of the store POLICY ! But I DIDN'T EVEN LEAVE THE STORE. NOR. DID THE ITEM! I SIMPLY FORGOT TO ASK BEFORE THE TRANSACTION. (thanks to the long line I might add).

I was so [upset]! how can you not give me my money. Back! The transaction just happened accidently! And nothing left the store. they robbed my money. Loss of money 34.99. its the principal not about the money.

krenae of indianapolis, IN January 2, 2010

I happen to be an employee of forever 21 in indiana. I just want to say that while all you customers are on here complaining (mostly about the return policy). You guys need to understand that we as the employees don't make the rules, we just follow them. I get so tired of nagging customers such as yourselves who can't understand that.

I understand the return policy is different, but that gives none of you the right to take it out on the employees. Technically, we don't have to state the policy verbally, that's what your receipts are for. So with that being said, I suggest you all learn to read rather than come into the store and complain and argue with us about it. Besides, a lot of stores are transitioning to this method, get used to it.

If you don't like it then don't come to the store, just got somewhere else and spend a ton. Everything is so inexpensive there, how could you complain? Maybe you all should try asking the return policy before checking out. Or reading your receipt before returning.

Amy of Lanoka Harbor, NJ December 30, 2009

I paid cash for items, was never informed verbally of their very restrictive return policy which only offers store credit and feel like I got robbed! I tried to return the unwanted items that i just purchased the day prior and they would not give me my money back, only store credit. They said their return policy is stated on the receipt and at the register. It is on a sign at the register but the type is so small I had to get really close to read it.

I am outraged at their business practices. They are STEALING money from their customers! I MADE the store manager call the district manager and they said they would mail me a check as a one time courtesy. I asked when I will receive the check and they said they have no idea! The checks are processed in California!

So, now I have NO merchandise and NO money! They stole my hard-earned money and would not give it back even though i had a receipt and paid cash! I better see a check soon Forever 21...you con artists!

Chris of Cranberry, PA December 24, 2009

While returning two items purchased a week earlier, I was told that I could not a refund for my purchase, even though I have the receipt. I was told I could only get store credit or merchandise for my return. The clerk offered to get the Manager when it was clear that I would not simply go away. Now that I think about it, it was evident that the clerk had been through this type of issue before, with other customers. The Manager told me that the clerk explained their return policy to me when I made the purchase.

WRONG ! At no time was that mentioned, hinted, explained, etc. Had I been told about this policy, I would have cancelled the purchase at that time. I will admit that there is a sign with very tiny print sitting on the counter. But what, next time I need to stop in the middle of the purchase and look around the store for 5 minutes trying to find any "signs" that explain their utterly ridiculous policies ? What a bunch of CRAP ! NEVER, EVER WILL I OR ANYONE IN MY FAMILY SHOP THERE AGAIN. It is truly unbelievable that a retail store would treat customers this way !!!!

Diane of union City, CA December 23, 2009

Hello, I recently went to Forever 21 in South land Mall in Hayward, CA. (December 21, 2009). Everything was going well until I was paying. The cashier said that my card did not go through and that I need to get my card swiped again. I told her that it said that it was approved on the pin pad. But then she said that it still didn't go through. So I gave her my card again and then I put in my pin. After, she said that it didn't go through.

My mom had to pay with cash. But when she tried, it still didn't work. I asked her if my card was charged twice, she said no. But I didn't trust her, so I checked my balance on my phone and there it said that my card was charged twice. The assistant manager, JILL, said that I should just put my information down so they could contact me. I didn't want to give my card number because the paper she gave me to write on was a piece of receipt paper! She then told me that she wouldn't be able to do anything about it if I didn't give my card number. She was very unprofessional about the situation and headed off to another cashier to talk to someone else.

JILL then made a phone call and told me that they only got one transaction and said that the amount is only pending and will not be charged. I asked them how do I know for sure that it isn't going to be charged and they said to call or give them my bank statement when I get it. So I checked my bank statement today (December 22, 2009) and read that BOTH transactions were cleared, and NOT pending. I called them about it and said that I wanted my money refunded to my card, bu they said that I had to talk to my bank about it because they said it was out of their hands.

I am disgusted at this type of behavior from the employees of this store. I want something done ASAP.

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