Forever 21

My daughter saved up $50 to be able to purchase clothes on Forever 21's site and qualify for free shipping. But when we tried to order, the order wouldn't go through. We live in a remote community with no street delivery by US Post and apparently the free shipping does not apply to us. The reason? "We don't give free shipping to PO Boxes, only for street delivery." When I explained the situation that there is no street delivery here, the manager said that I should call the post office to get them to deliver the package to us. Hmmm, there is no post office vehicle here. No one on staff to do deliveries. How are we supposed to get them to do that? When I asked her for a credit, she said no. Luckily, my daughter is mature enough to decide it's not fair and we're not going to spend the extra $13.90 on shipping. And we won't ever be ordering from Forever 21.

My daughter placed a large order online. She immediately tried to modify or cancel it, but no way to do it! Though it was not shipped, we were told she couldn't cancel it. She is stuck with what she ordered or a store credit, unless we wait a week to get it, then pay to ship it back and wait 2-3 weeks and hope they refund her money. Young people, do not buy at this merchant unless you are sure you will be happy with the merchandise or you will lose your money! This store takes advantage of unsavvy young shoppers! I will never deal with them again! Beware!

Since they had advertised "buy one get one free", I purchased 6 items: two each for $13.99; two each for $9.99; and two each for $6.99. When I walked out of the store, I reviewed my receipt and found out that they had charged me the $13.99 twice and gave me the two $6.99 item free. The $9.99 was charged once with the other $9.99 item free. In other words they charge you the higher item with the less price item free. I went back to the store right away, but the manager said that's how it goes. Lower item is the free one. So, I want to warm the consumer, that if you intend to purchase the "buy one get one free", pay each one separately so you can get the same price item free. Make sure too, that there's no damage. I am angry and so dissatisfied on their advertising and policy. H&M is a better store to shop. Price, quality, policy and straightforward advertising on sales.

This is the first time I have ever ordered from you and you said, "**, we couldn't, etc." I checked everything carefully and found that it was my fault--I had given you the expiration date of another card which I use most of the time. My bad. Then, I tried the same card again with the correct expiration date and was refused again.

I was ready to forget it, but, I'm a stubborn old broad and went back to my old MC and it went through. Now, I want to know how a lady with a credit score of 852 out of 893 can be turned down after I had given you the correct information. The order finally went through, but, I will be a little leery next time in ordering. I never heard of your store as I'm in an entirely different part of the country. But you're the favorite of my granddaughter and I wanted to please her. That's all. I didn't mean to write a dissertation.

I recently ordered for the first time on Forever 21's site. After waiting two weeks for the scheduled delivery, I received a notification that it was unable to be delivered to my house. I could understand that it might not have been delivered because my mailbox has recently been run over; but when I called for assistance, there was no help. I asked if it could be resent to my P.O. Box, but the ignorant "helper" kept repeating that it can't be shipped to a P.O. Box because it wouldn't fit in the tiny mailbox space anyways. She obviously didn't know that they hold packages until you pick them up and was of no assistance to me. In the end, I had to give up trying to get my package resent. It was a package that was for my sister's birthday; she was only visiting for a short time! Now, I do not have time to get another present and am simply frustrated. I tried to call today to see if they could reorder the same exact package to send to me, but they ignored my calls. I hope for any other customer's sake that they change their immature ways!

Generally, I don't complain but I will not buy anything online from F21 ever again. If you order their product online, it will take a week for them to ship out - a week and it has happened all the time. I bought a jean from LOFT on the same day, and it took 3-5 days for me to receive my stuff. The only way to get your money back is to return it, since I don't want store credit, and it will take another 2 week (or so) for them to receive and another week to refund. I shipped the item on Monday and the lady at USPS said they should receive the product by Thursday. Does it really take that long?

The first time I made an online purchase from Forever21 I made it late on Christmas night and so the delayed arrival of merchandise was obviously expected, but the manner in which it arrived put me at dismay! First, it came in a small yellow bag and was shoved into my mailbox instead of left on my front porch. The package was not delivered until 11 days after the order took place but overall, I was satisfied with the product. The second time that I placed an order with Forever21 was last week. I ordered 10 things coming up to $264 so standard shipping is free. This order was placed on a Thursday at 18:03H eastern time so I know that it was not COB over there! An online explanation said orders are packaged and shipped out the next day. Friday comes and the order status was still new. Today is Wednesday, five business days after I have placed my order and still has not been shipped out yet! So needless to say, this is the last time I plan on purchasing from this business.

I went in to the store looking for something very specific to wear to a meeting and found the perfect item at a bargain price. When I looked again, I noticed that the prices were different in the two different sizes I had. I didn't think much of it, I figured that when I went to pay, the cashier would honor the price. But to my surprise, she did not. She spoke to the manager and they explained that it was tagged wrong. I clearly did not switch tags and the security tags were on the items.

The manager simply said "I'm not going to give it to you for that price". As a customer, it is not my fault if the people who are running the store are making mistakes. All I was looking at was the price. I have nothing to do with fixing and tagging the clothes, but that's not really why I'm so upset. I feel like the store manager was very rude in her approach. I asked her for her name and she said she doesn't give out her name. I said that's strange, I've never heard of that before. She responded "you're just as stranger, I don't know you".

I went back to the young lady at the dressing room who had helped me earlier, who by the way was very friendly, helpful and asked her for the manager's name. She said it was Darlene. This lady was rude and acted in the most childish manner I've seen in quite some time. I'm not the type to complain. I don't enjoy it, but my meeting is tomorrow and the price in the end didn't matter much to me but I just couldn't make a purchase after that. I had several other items I was going to purchase but did not. I will not be shopping in this store again.

This is about Forever 21's stupid return policy. I was shopping at the mall and trying on this amazing swimsuit at a cheap price! I paid in cash and was so happy with my purchase! Upon returning home, I realized that I needed a size larger. I looked in my bag but found no receipt; the sales clerk must have forgotten it. The next weekend, I tried to exchange the swimsuit bottom for a size larger. It still had the tag and the sanitary liner on. Not to mention that they didn't even have the top to the swimsuit--they only had bottoms left and nobody is going to buy a swimsuit bottom without the matching top!

As I explained my situation, the sales clerk barely listened. When I demanded to speak to the manager, she just said, "There's nothing we can do without the receipt," and left. I was in shock. Obviously, no one was going to buy it! I didn't even ask for my money back, I just wanted to exchange. Why do they even care if they have a small or medium bottom? I am a very loyal customer but I have never heard of such rude employees and horrid return policy! I will never shop there again!

I have been shopping at Forever 21 for over 6 years. Recently, I have discovered that most of my shirts from your store do not keep their original shape and have shrunk with washing. No matter what washing instructions I have followed, the clothing that I have purchased from your store has not kept their original style and fit. I am very dissatisfied with your products and disappointed that as a loyal consumer at your store, I have been sold this type of faulty product. I will no longer be shopping at your clothing stores if this issue is not addressed. I have at least a hundred dollars, if not more, in shirts from your store that I can no longer wear and I am appalled you would sell such low quality fabrics.

My 16 year old daughter purchased a $12.90 shirt with cash. Within an hour and a half, she decided to return it to Forever 21 unworn and with all of the tags attached. She was told that she could only receive store credit. Nowhere on their story policy does it state that you can't receive cash back for cash paid. In fact, outlined in their store policy, it states that on credit card purchases, you can't receive cash or have your credit card credited back. Wouldn't that lead someone to understand that if cash was used, you should receive your cash back; especially if the item is unworn and still has the tags attached? Not to mention, she was trying to return the shirt within an hour and a half of purchase. Needless to say, I told my daughter that we won't be patronizing this store again. I suspect that this store will be going out of business eventually if it keeps this and other unfair store policies in place.

I purchased several tops for my daughter online, most of which were on sale. A few of the items were too big. When I contacted Forever 21 to find out about exchanging (not refunding) for a smaller size, I was told items purchased online that were on sale are not amenable to exchange. Even though you are not looking for a cash refund, non-fitting items cannot be exchanged for ones that fit. I do not see the point in sticking the consumers with a merchandise that could simply be exchanged for a proper size. This is a horrible policy and I will not buy anything from them again. Kohl's and JP Penney's have much more liberal return policies so I will buy from them instead.

I purchased 6 items from the Forever 21 Store in Short Hills Mall on 2/20/2012. When I was at the register paying for the items, I asked the store clerk what was the store's return policy. I specifically asked this since I was shopping for my 13-year-old daughter who did not want to try the items on. The store clerk told me if I returned the items within 21 days, I get a full refund. Today, 3/7/12, which is within the 21-day period, I returned two of the tops and was told I could only receive a store credit. A store credit is not the same as a full refund. I also noticed today that they have bright yellow signs stating this policy by the register. However, they were not there two weeks ago when I was shopping with my daughter. Since the merchandise was not worn and had the original tickets attached, I would like a credit to charge card, not a store credit.

Non-existent Customer Service/Return Policy: I tried to exchange a watch. It stopped working after one week and the store refused to give me another one. I just left it on the counter. I bought a skirt for my daughter, which did not fit her, for Christmas. I had a receipt, but the salesperson refused to give me credit because I returned it 32 days after purchase. I'm not patronizing this store ever again!

I walked in a Forever 21 store. I bought some jeans. When I was paying for the clothes I asked the teller if I can return them if they don't fit. She said no problem as long as I keep the tags and receipt. So I did that. The next day I was in shock when two people greeted me and asked me if I am returning. They told me right away that they can only give me store credit. I said no way. I thought they were just kidding. I mean, I pay with cash and their pants did not work. I want to use this money and look somewhere else for the right jeans that they didn't have. Soon, they turned around and ignored me. (Good luck customer we have policies, you don't have rights! Right?). I was so upset. I feel raped and violated as a consumer. I work hard to make my money and they want to force me use it the way they want to.

This is customer dissatisfaction in many ways. I am not even mentioning the level of compassion they showed to me. I am sure I can tear the gift certificate they gave me or use it to wipe my But some people cannot afford to let money sit in some stupid store. They can use that money to buy food, for God's sake. They need to change that policy if they are struggling with money and want to force people to buy at their store. We are in a free country and we have the right to chose when and how to spend our money. We need to file a claim against them if they don't change a policy that violates our rights to choose.

When I shopped at Forever 21, I was so dissatisfied with the poor customer service. I only went to buy my mom something she saw in a magazine. After asking 3 people for help to find what was clearly still on a mannequin, I found something similar. After I left the store, I had second thoughts about it fitting my mother so I went straight back in. They would not return the funds back to my bank account. The only option was store credit. I left very angry. I will never shop there again, ever.

I went to try on clothes and I heard a few of the employees gossiping and talking while I was in line to use the dressing room. First of all, that's rude to do that in front of customers (do that on breaks). Then, one of the male employees was talking very loudly, saying someone's feet stink and how gross it was. I was so disgusted that he would say something like that with customers around.

I thought these policies had gone by the wayside. The return policy at Forever 21 is basically, if you buy it, it's yours. They offer no cash or credit card refunds on their merchandise for any reason, only store credit. It will make me think twice about shopping there again.

I purchased some shirts from Forever 21 in White Plains, because I happened to be in the area. All the employees in the store seemed more interested in gossiping than helping customers. I manged to pick out, paid, and left. However, I realized when I got home, on the other side of the Tappanzee Bridge, that one of the shirts was not there. I called the store immediately, and the same clerk that rung me out picked up. She did apologize, however her version was that I dropped it (not that she forgot to put it in). I guess I must have forgotten how to use a bag correctly, because I thought the point of them was to hold things, so they don't fall out.

I hate it when employees try to take pressure off their own mistakes, by blaming the customer. Just state the truth, you're human, you make mistakes, all I ask is you fix it. But of course, she didn't. I politely asked if I could just pick up the short from the Forever 21 closer to me, but apparently "they don't do that". I hung up with her, and called the one near me, to see if they could help. That girl was even less helpful, and way more unprofessional. So now, I have to drive out of my way, pay for parking, just to get a shirt worth $3 dollars (all of which I'm not gonna do, so I just wasted money). I'm in customer service at a retail chain myself. I realize mistakes are made, but I go out of my way to find solutions for the customer, and if I can't, I'll find someone who can. I don't think I will be shopping there again or at any Forever 21 store.

I was shopping the other week with my wife and two kids. This woman in Forever21 at Columbia Mall, in Maryland is rude. She was watching us like a hawk and did not even say hello. She grabbed hair accessories out of my daughters hand. She told my wife and I that this is our store policy to get your accessories and leave them at the counter. What type of policy is this. If i was her boss, I would fire her on the spot for turning away customers. I do not like to get followed around a store. I want to shop in peace with my family. Her name is Eunicce. I discovered this from a sales clerk. The girls look as if they do not want to work there because of stress and you can tell everyone who work there is depress. The woman is a monster. God bless their souls. I would never want my daughters or sons working where a woman abuse her staff. She needs to be fired.

I started shopping at Forever21 prior to them being "huge", so I'm quite familiar with their strict no refunds / store credit exchange only policy. However, I think if it is their employees who make an error (ringing up an item twice, overcharging for an item, etc.); we should be entitled to our cash/credit card refunds!

It happened to me twice when their employees made errors on their transactions and I was only allowed to get a store credit because according to the managers, their POS cannot conduct credit card refunds. Really?! Aside from that, just recently, I went to Forever21 and made a $70 purchase without trying it on (as most of you should know, the lines for their fitting rooms on weekends are long), then went back the next day to make an exchange for a different size of 2 tops and made an additional $80 purchase on the same transaction.

When I went back to make an exchange for one of the newly purchased item, and made an additional $60 purchase, the manager told me everything from my new and old purchases are now final sale because I've made too many exchanges in one receipt. I attempted to inform her that I've only made 2 exchanges total, but for items from two separate purchases which was done on the same transaction. But according to the manager, she said "our stores are losing money because our customers make too many exchanges when our clothes are already cheap." Really?!

Trust me, now you will really lose money because you've lost a loyal 10+ year shopper who makes a few hundred dollars or more worth of purchases on a monthly basis because I made an exchange twice for two different purchases because I needed a smaller size. The manager was very unprofessional. Being a retail business owner myself, she would definitely not someone I would hire to manage my employees or my stores!

I went to Forever 21 on Friday afternoon, looking for a dress for a specific occasion. I finally found the one that seemed perfect, except that there was a belt missing, and two of the buttons were broken. I decided I would go to check out, and see if they had any other dresses like it, or if they could offer me a discount. When I asked the man behind the register if there were any other like the dress, he turned around, and asked another employee behind the counter, if they had another dress of that kind, and she thought for a moment, and then told him no, she didn't think so. They didn't even go to look, or check. The man looked at me, and simply said "sorry". There was no offer of a discount or anything else. He also failed to give me a receipt, and now that I want to return the dress or maybe even exchange it, I am screwed. Thank you, Forever 21. Your clothes are cute, but your employees are definitely not up to par.

Like so many others, I was fooled by their buy-one-get-one-free scam. The scam works as follows. You choose two items and you are charged for the purchase. At the time it appears as though you have received a discount. About a week later, though, they send you an email informing you that your cheaper item is out of stock and that you will cannot modify your order. I will call tomorrow, but I can tell from reading other's complaints that they are not likely to give me a refund. This is a deplorable practice and something should really be done.

To all the people out there who complain about the quality of what your buying then go buy it at white house black market and spend $200 dollars on a skirt! or go to zales to get nice jewelry. Being rude to employees gets you no where, all you doing is making more work for us and we are just trying to do our job. We are just being nice when we say hi to you its extremely rude to treat us like we have a disease. Also if you drop something on the floor pick it up!! Just give it to the employee and say sorry i don't know where it goes. We don't get paid enough to deal with lazy rude people!

I ordered 8 items on 1/4/2012. Today is the 8th. I just received an email stating that 2 of the items I ordered were out of stock, but my items have been shipped. I called to Forever 21 customer service line in order to see. They have the items in a smaller size. I have been on hold for 2 hours now and still waiting. This is the worst customer service I have ever had to deal with. Not to mention, my card has not yet been credited back for the out of stock items.

I keep seeing where annoyed Forever21 employees or ex-employees are posting on here in defense of other employees. You ** really need to stop coming to the defense of other people. I have worked in retail, picking up after people and their children. I have found mystery substances in/on clothing and dressing room floors/walls/stools. I have handled the rudest of rude customers and still managed not to take it out on other customers. Having a bad day is no excuse for walking around with a chip on your shoulder, being rude to the people that are essentially providing your paycheck.

Another thing, and I have noticed this every single time I've been in any Forever21 store. If it's supposedly not in the job description of an F21 employee to pick up any clothing items or straighten up the store, then why the ** are there never any people at the cash registers? Why do I have to sit there and wait fifteen minutes while you seventeen year olds are standing around, doing nothing, talking to each other?

Forever 21, perhaps you should hire people that take pride in their job, people that will actually work for the money you give them. I don't take kindly to rude teenaged children that ignore your existence until they see that you're not going anywhere. Another suggestion: Change your policies. You may think it's okay to rip people off, but eventually it will bite you in the ass. Give refunds, let people exchange things as they should and for God's sake, do things in a timely manner. Your company sucks.

Forever 21 has a lousy Buy One Get One Free (bygof) program online. They take your order, payment, etc., then send you an email telling you that one of your bygof items is "out of stock". What? Why can you enter your credit card info? Then, when the order ships (confirmation), they send an email letting you know that your free item is not arriving. They offer no substitution for the out of stock item or a credit.

I had to call their customer service line after holding for 30 minutes (no exaggeration) to speak with someone. I asked them about my free item. They proceeded to tell me in a snotty fashion that the only thing they could do for me is to give me 50% off the other BYGOF item. This did not even equal the value of the out of stock item. This company is cheating its customers and I turned them into the BBB. Hopefully, more customers will complain.

I am currently on hold with customer service for the 4th time today. For the past week or so I have been attempting to use two gift cards on an online purchase. The first time I attempted to do so, the website malfunctioned and would not allow me to use them. I resent the gift cards a few times, hoping the problem was fixed, which evidently froze the gift cards from use. I tried to call that night to fix it, but the customer service office has very specific hours, and when I missed those hours I was told to go online, but online told me to call them.

Today, I called three times within those hours, each time being told the problem was fixed. Each time it was not. I have been on hold for a collective amount of about 2 hours, with their annoyingly soulful jazz music. If I did not love their jeans, I would probably never shop with them again, considering my prior experiences with their awful return policy, misrepresentation of clothing online and horrible customer service.

I have no problem with their return policy, it is posted and usually they explain it when you purchase. I am a very good customer as I enjoy the cheap prices for new trends and have bought a ton of stuff from them in the last few years. If you want great quality, shop a department store for brand names. What I can't stand however are the ignorant, rude employees that don't give a damn about working or customer service. The store at Mayfair Mall Milwaukee is the closest to my house and it is always a mess. There is way too much product for the store size. It is hard to find anything if you need a different size the employees can't help you either and let you know with a frustrated eye roll.

The store could do so much better if they hired an older more experienced manager and fired most of their staff. On one occasion I even had an employee scrunch up my purchases in a ball and literally throw each item in my bag in a theatrical way as if he was just doing it for flare or attention of shock value. My most recent trip was finding my selections off the floor as if I was in a thrift shop. I know its cheap clothes, but have more respect for your consumer and do the right thing by making this store more inviting. The Bayshore mall store is larger with a ton of stuff, but it is managed much better. I will just go there from now on. You're lucky to have customers like me to buy your **!

On December 7, 2011, I went into Forever 21 at Palm Desert, CA to purchase two $50 gift cards for Christmas gift. I used my Wells Fargo debit card for $100. Sales clerk, Dania, said card was declined so requested again. So I used my Altura Credit Union debit card. She said that card declined too. But I told her the store pin pad said approved. So she called accounting to inform them the problem. While she was doing that, I called both my banks and both my checking accounts were debited. I waited 45 minutes to get answer from her. She said I would be credited with 7 to 10 days.

In the meantime, I went back same day to purchase gift cards in cash. Dania called me in 48 hours to let me know accounting is working on it. On Dec 21, 2011 store manager, Centrine, called me to bring print out from my bank and she would give money back. When I got there, she took copies of print outs and it would be another two weeks. Now, today Dec 30, 2011, I'm still waiting for my $200. This has been an inconvenience to me, my time, money and gas. On Dec 26, 2011, I called Forever 21 Corp offices and left message. I have never got a call back.