Footlocker

I am frustrated! And the pair of shoes I ordered from your company are not worth the trouble that I am getting now. Please! Somebody take care of this issue. It all started with a Champs gift card that had no pin number. I called 1-800-991-6813 & asked why I couldn't do an online order with my gift card and someone told me I can't do that without a pin number and that I can place my order in a Champs store with an associate. I go into Champs at the Westfield mall in Palm Desert, Ca and the associate placed my order by phone for one pair of Nike Lunar Elites. Whoever placed the order for the shoes did not complete it because there was a $10.75 balance still owing.

Then the Champs associate called again a second time about the balance that needed to be paid with reference to the order he just made. I gave my credit card information for the $10.75 during the second call. A few days later I get calls from Butterfly at 1-800-991-6813 ext. ***, to contact her about my purchase. I call Butterfly and she says I still owe $10.75 to complete my purchase. Then I told her that I already gave my credit card info at the Champs store and why am I doing this again. Then I was placed on hold until she figures out that two orders for the same shoes were placed, one pair from Champs fully paid and the other from Foot Locker with $10.75 balance.

Butterfly told me that I was being mailed two pairs of shoes. I complained to her that I did not want two pairs of the same shoe and I only ordered one pair. Then Butterfly said that when I receive the Footlocker pair of shoes, I need to return them using the mailing label that comes inside of the shoe box. I complained to her that this was their mistake and not mine and now I have to waste my time and gas going to the post office. She apologized for the inconvenience and sent me a $10 gift card. I sent the shoes back using the return mailing label. I do not have an exact date when I was at the post office, it was several days after receiving them.

And I regret not paying for certified mailing. Now I'm receiving emails from Operational Support Dept. harassing me about paying for something and more stresses of collection threats. On 1/9/12, I called OSD and spoke to Cystal at ext. *** to take care of the issue. I explained to Cystal that Footlocker/Champs messed up my order and that I mailed the second pair of Nike's. Cystal told me that the person whom I need to speak to is not available and that I will be contacted.

Today I have not been contacted by anyone at this dept. regarding this issue. On 1/21/12, I called again because I already tried to correspond via email and by phone & I get no replies. I called 800-991-6815 and talked to Heather. I'm taking the time explaining to Heather about the shoes and the confusion and all the numerous calls and emails I've already made. Heather was helpful, she tells me that Tina at OSD is the one who sent the collections email and is the one who is going to contact me. I have not been contacted by Tina from OSD to resolve this problem. I only have the one pair of Nike's that I paid for in full. The second pair have been mailed at the US Postal. And I still have the $10 Foot Locker gift card. I will be happy to return the one pair of Nike's that I bought and the gift card just to keep this company from bothering me so much.

I lost my credit card and fraudulent purchase for $75 plus was made at a Footlocker store. I do not sign the back of any cards to force the merchants to ask for ID, especially in such a situation. I was told by the store manager that they do not check IDs or signatures because they get too many complaints and that they are not concerned about fraudulent purchases as long as they get their money. They offered no type of assistance. The attitude was very cavalier and unconcerned. Not their problem--let the credit card company take care of it.

I purchases a pair of Air Force One shoes and had them for a week and the soles on them split in at the middle of the shoe. I would like a replacement shipped to me and I will ship them back to you or something. I have never had a problem before with your product and have been very happy.

I was never told to clock out for lunch or any breaks for the 2 years that I worked for the company. I just found out it's against the law and wanted to know if I can fight a case towards Footlocker.

On Wednesday January 19, 2011, at approximately 5:50 pm, I went into the Footlocker store located at 10 East Burnside Ave. to buy my youngest brother a pair of boots. I saw a pair in the store that my brother might like, I asked the attendant Jay, if he had that style of boot in a size 9 1/2, and if they had a lay-away plan, he stated yes to the plan and stated he would check to see if they had the boot in that size. When he came back, he stated that was the last boot in that size. I stated I would be back on Friday January 21, 2011 to buy it. He stated I should lay-it away, since that was the last size left. I asked him how does the plan work, he told me I had to put down 20% of the price of the boot, the boot was $49.99, I then asked how much did I have to put down, he stated it would be $15.44. My response to him was that didn't sound right.

He then began to rush me stating that the information on the cash register would have to be deleted so he could take the next person, and I said go head and put it through. When he handed me the receipt, I saw he charged me a lay-away fee of $5.00, then charged me 20% on top of that. He stated I would get that back when I would pick up the boot, I asked if he was sure. He then said, there's the manager and ask him. But the manager stated no, I stated I didn't want the boot because that's not what he said when I asked him how does the lay-away plan work. Mind you, the manager was in the area and heard the whole conversation, the response was he could cancel the order, however I would lose the $5.00. My response was why would I lose the $5.00 when it was not told to me at the beginning.

I bought and gave my boyfriend a $75 gift certificate to Footlocker for Christmas. On January 4th, we went to the South Shore Plaza Store #08420 to purchase new sneakers. They did not have any in his size, so Ariannah the cashier was ordering them on the computer. She rang everything up on, and it came to $77. I handed her the gift card followed by a $10 bill. I said the gift certificate is for $75 so she would only need to use $2 out of the $10 bill. She put the money on the gift card and did not give me my $8 back. When I talked to the manager, he could not give me my money back. For last Christmas, I spent $300 there. They will not get another dime from me. I am going to the attorney general to help me. They just took my money from me, it was just $8 but I feel robbed.

I bought my boyfriend a pair of Nike ACGs boots. I bought them for $110.00, in which I would never pay that price for a pair of sneakers/boots. They're supposed to be all climate gear (ACG). Well, my boyfriend wore them in a snow storm that just recently fell. When he took his boots off, his whole socks were wet. Those boots are supposed to be water proof. I was gagged. I'm very disappointed in the product I purchased. I felt that Nike suppose to be the best quality sneaker/boot company, which is why I spent so much money. I'm highly disappointed.

I had previously had placed some items on layaway in mid-December.Ii came in to get a refund on the layaway. Vivian was working and completed the refund transaction while I was standing at the register. The cleaning products were to the right of me on display. I picked up to items, a suede cleaner and a water repellent. I asked the associate what products would clean and protect Ugg boots. She told me to purchase the instant cleaner. I asked her if she was sure because I did not want to ruin the recently purchased boots. She responded that yes, that was the correct one to purchase. My male friend was there and witnessed the whole transaction.

She also reassured us that it would be possible to use on our sneakers and my response to her was that I was not concerned with cleaning my sneakers, just my Ugg boots. I came home and sprayed the suggested cleaner on the boots. Needless to say, it totally ruined the new $180 boots. I called the store and asked to speak to the manager but there was no one on duty. So I had to speak with Vivian, the associate. I informed her and made her remember the transaction. I told her the product she sold me ruined my boots and she said "so?" as if to say what do you want me to do. I was not happy at all. I called the next day, spoke to the manager. She gave the number to the regional office and I have been leaving messages on the female district managers line for the last two months. No one has returned the calls.

I went to foot locker for a simple return the first time I went I left my receipt so I didnt do it than the next day since I work a few blocks away from the store i went in but I forgot my credit card so I walked back up and came back with both receipt and my credit card, I walked up to Stephanie who was at the register (witch by all means did not even greet me) and handed her the bag with my kids sneakers and told her I wanted to return them so she first asked me for the receipt and I handed the receipt to her than she asked me why I wanted to return them and I told her because my husband had bought them a pair and I just wanted to return it so I give her both my cards since it was two diff transactions. She looks at the card and walk away with out even telling me that she would be right back.

When she comes back she tells me so do you want to hear the good or the bad news first and than said well here is the bad news I cant refund this because its a male card. I asked her what exactly what that meant and she said I would need your I.D. to refund you this amount to your card. The card was the same ones on the receipt. I also explained to her that by law if a credit card is signed on the back she cant ask for I.D. and her response was well we arent going to do it. At that point I was upset with her unprofessional act she treated me like if I was a burden. So I asked her for her manager she went to the back with a guy for like 3 minutes and than came back out with him His name was Christian, he said that I need i.d. and that he can go over his manager and there for he cant do it so I asked for his manager.

Christian went to the back and came back and said well my manager is in a meeting and wont be able to come out right now. I called the store in the palisades mall who from the second I walked in there store gave me great service, I asked them what the policy was for a return and the manager said that it was behind the receipt and that all I need was the original receipt and that they shouldnt refuse my return. So I asked for the assistant manager again and Martell another assistant came and I explained to him what I spoke about with the other store and he said where did you buy it and if they said you can do it like that than you should go there. I replied to him and said where I bought them is irrelevant because this is still kids foot locker and you have no right telling me that and that I want him so show me where that policy is since is doesnt state it on the back of the receipt nor was there any signs by the register saying that I need to show I.D. to get a refund and that if he would show me the policy that I would respect it so since he couldnt he walked away with out helping me than Christian walks by again and I tell him can you please show me your policy and his response was that its in there books in the back and walked away.

At no point did any of the two assistant managers ask me for my receipt to even evaluate the situation. My husband finally comes and all of a sudden Martell wants to ask for a receipt and all of a sudden the manager comes out the back from his 1hr meeting that he claims he had. He was very nasty and told me that he doesnt need to show me the policy that he knows it and that I should stop being so difficult and give my I.D. and that I should be grateful that he is actually helping me since I was being loud. I told him that I was upset for the unconvinced he put me thru waiting for like an hour until he decides to come out and than he tells Stephanie to process the return and instead of swiping the card she wanted to do an imprint of the card and my husband said no you dont have to do an imprint and Daryl the manager said yes she can. My husband told him that no to just swipe the card so she did and the whole time the manager Daryl was saying oh now im just frustrated so my husband said what kind of example are you showing you reps and he was like I been a manager for over 13 yrs and I told him well you need some managing skills and he told me well I dont know how you run your store in AT&T but I know how to manage my store so I asked him one more time than show me your policy because it shouldnt be in you head or in the back room it should be visible for all customers and he was just plain nasty and I would never buy anything from that store again. He also stated that he was the General Manager and that he is close to owning Foot Locker. I just think the way they did everything was very unprofessional and needs some correction to be done. I wasted an hour of my work time and an hour of my husbands work time as well.

i purchased a pair of tennis about 8 months ago for my 12 year old son. the tennis(red white and black pair of chris paul air jordans) are falling apart. the sole of the shoe is completely coming away from the bottom of the shoe. this is his first pair of jordans. they were a little expensive but he really deserved them. i purchased them because of the name and i figured they would last a while. needless to say i was highly disappointed. any assistance would be greatly appreciated. please feel free to contact me . i hope we can work this out. thanks for your time.

I recently purchase some air jordans on august 4, 2007 a couple weeks later red spot start to occur on my shoes, i didn't stepin any thing because most of my class mates have the same red mark on their shoes as well, coeincendly!

purchased a pair of trainers 8 weeks ago price 30.00 stitching come away at toe took them back manager at store called Damian said the trainers were finished I said she has only had them 8 weeks and she has not wore them that much as she has to wear her school shoes most of the time I would like a pair of trainers to last longer than 8 weeks can you help thank you

On May 28th, 2005 I purchased a pair of Nike Shocks from the Footlocker store at Oakview Mall in Omaha NE. I wore the shoes 3 times between then and June 13th. During the first wearing I noticed a rubbing on both feet both inner and outer along my arches. I brushed it off as just needing to break them in. The 4th time I put the shoes on to shoot around at the gym on the 13th I found the rubbing to be unbearable, I removed my shoes to find red abrasions on my feet. I left the gym and went straight to the store.

The clerk (I learned later that he was the store manager) inspected the shoe and deemed them to have a manufacturer defect (the mesh was not properly sewn and was like a cut screen door scraping my feet). He checked for another pair at his store and one other store with no luck. While I waited I looked around to see if there was something else I liked (from a really small selection) to maybe exchange for a different pair. I decided that I didn't like anything else and told him I just wanted a refund. Much to my surprise I was told that I could only exchange for the same shoe. I asked what I was supposed to do then when they didn't have any, he just sort of gave me a blank look and said that he'd be willing to maybe exchange for another style but he couldn't refund b/c I'd worn the shoes and he couldn't re-sell them.

He couldn't re-sell the shoe because it was defective it had nothing to do with them being worn 4 times. With my receipt in hand I pointed out to him that their policy in writing states that a worn pair of shoes could be returned for a refund on a gift card he still said no that it was exchange only. By this time my husband was becoming very irritated and told the guy that we would call FL customer service and Nike to see what they thought, the guy then hastily went back to the phone and called a third store in our area. They supposedly had a pair in my size, he took my name and number and told me he'd call me when they came in on Wed so I could come exchange them. Frustrated but relieved I agreed. Wednesday came and went and no word. By Friday I had contacted Nike who advised that they reimburse retailers for defective shoes and to return them to the retailer.

FootLocker customer service, apologized for the episode and told me that the issue was now a disciplinary one they'd take up with the store and I'd hear nothing more from them and advised me to review their return policy in the website. It had two options 1. return to the store or 2. mail them to customer service. I called the store speak to the mgr. This is when I found out that Josh was the guy. Knowing how dismissive he was to me I called customer service again, this time they said that each store has their own policy and that they couldn't make them return the shoes but that I could go ahead and send them to customer service and it would take 4-6 weeks for processing. I had planned to leave for vacation on July 5th and wanted my new shoes so I told them I didn't want to wait and didn't feel I had to considering the shoe was defective, I wasn't wanting a refund because I just didn't like the shoes anymore or b/c of the size, they were hurting me. The CS agent said I could go back to the store and explain my conversations with them and Nike.

On Wednesday of the following week I went back to the store. I greeted Josh and advised him that I had spoken to customer service and Nike and both said he'd be reimbursed for a defective shoe. He turned VERY red, yanked the shoes from the counter and started processing a return. With my 9 year old looking on this guy was flaming mad and shaking (don't know why, I was the one being inconvenienced). He harshly snapped "I should be giving you a gift card for this". I just looked at him and said, "You know what, normally I'd agree with you if I were returning them for any other reason or if you'd handled this better the first time I was here, but I was the one who had to go through all this trouble and I wanted my money to buy another paid of shoes for my vacation from another store, and that I'd never buy from them again." He slammed the money on the counter and we walked out.

This guy as a manager was very unprofessional, we were very pleasant during our encounter with him and customer service, he was a jerk and should not be in a job dealing with people if he cannot deal with such a simple ordeal.

They do not have there return policy posted anywhere where the consumer can be read. I was told at one location (northridge) that there is not a waiting period for returns if a check is written and at another location (canoga park) that there is a 10 day waiting period.

In 1998 I went to Footlocker and bought some shoes. I then recieved a notice that my check was returned due to in-sufficient funds. I paid the notice and bank charges (which I have copies of). As of today March 21, 2000 I recieved a another notice, showing that Footlocker tried to take money out of my account for the check in 1998. Call me crazy but this doesnt sound right or legal. As of now I havent done anything, or contacted anyone about this issue except for you. Any advice you can give at this point would help me out a lot. Thanks Sherry