Finish Line

On Cyber Monday, I was told by Janie that their computers were down and my credit card which had plenty of money, wouldn't go through. He refused my asking him to read my information back to see what was wrong. After Thanksgiving, on Cyber Monday, 11/28/11, customers were told that their system was down. I've been told that every holiday and sales time.Yet on Tuesday, Finish Line promised they'd honor prices from Monday. What a lie! I never got shoes and any return calls, forcing me to continue to call after being mistreated and having to seek medicines and psychiatric aide.

Four months passed, their vice president called since I left messages and emails all through out this foul play. He called from his cell number, which is now disconnected after he sent and I received defected, worn and damaged polo boots. I went through all this for boots that's just sitting in a box. Their nasty, bias and mean legal department has blocked my calls to their facilities and denied me contact to their district manager Glen **. All of Finish Line's managers have denied me his information for help!

This isn't the first time my disabled butt has received defected shoes with all sorts of damages, glue, scratches, separating soles, etc. They've retaliated against me because I've reported their false advertisement practices. I'm was told yesterday, 02/22/12, no one will ever speak to me again and I can only purchase "Emily" online. I grew enraged. It's a ten-year relationship to rubble, over their neglect, trifling, horrible and hacked communications and compromised computer software. Consumers should know too. SOS!

Regards to the polo boots I have that are dirty and worn. They said I'm stuck with them. Their vice president told me on his cell that the polo boots were being sent to him before being sent out. I don't know why. But when I got them, they were damaged and still are collecting dust.

I was signed up for several Sports Illustrated magazine subscriptions. I was not informed they would be signing me up for anything. Upon further research, I realized this is a common practice. They share your credit card information with the magazine. **

I was given a $25.00 gift card for Christmas. When I tried to use the card, the store's agent rejected the card stating there were no funds on the card. I am certain that the person who gave this card did so in good faith, so I must assume that it was not properly processed when she purchased it. I will never shop at the Finish Line again and will use every opportunity to sully the reputation of this chain.

I ordered shoes via FinishLine.com on Dec 23rd when the shoes were first released and received email confirmation that my order was in process and that the shoes would be shipped to me 3-5 business days. This order was a Christmas present for my son and Finish Line canceled the order a week later stating that they could not find the shoes in their stores! They should not have ever taken orders online if they had to rely on store inventory knowing that the stores would be bombarded upon opening.

My shoes were ordered prior to the opening of any of their stores so somehow those shoes should have been reserved for me! Never again will I shop at Finish Line and I hope to get them shut down from doing all online sales as there are plenty of stories available online with the same experience. The fact that they take orders without a real inventory system in place is fraud and they should be charged with such!

I was badly mistreated by the manager of Finish Line located at Polaris Fashion Place in Columbus Ohio. It was the worst experience of shopping in my entire life. First, be aware that cashiers of Finish Line charge extra money in the name of donations at checkout. Despite I clearly said no to the cashier's request for donations, she added unauthorized donations to the total charge. Most shoppers would not notice this sneaky extra charge unless they examine the receipt carefully. In response to my complaints, the store manager said, "Shame on you." Shame for what? Shame for refusing to pay unwanted donations? I don't believe in donations through for profit companies because they can misuse the customers donations in order to reduce their tax liabilities. Following are more details of what happened in the afternoon on December 27, 2010:

My son wanted to buy a sweater in Finish Line at Polaris by using the gift card of $50 he received for Christmas. At checkout, the cashier asked for donations, but I clearly said no. After she swapped my son's gift card, however, I noticed that the amount charged was incorrect. When I asked about it, she said that the amount included taxes and some donations. Dumfounded, I asked her to correct the unauthorized donations. Without any explanation or apology, she cancelled the charge. What followed after cancellation was unbelievable. The cashier refused to accept the gift card for the payment because she said the cancellation froze the gift card for 24 hours.

I said to her, you saw the gift card has $50 value when you swapped it. You know that you will have $50 in 24 hours. Can you accept it? Well, she continued to refuse. My son was obviously disappointed because he was not able to buy it right away. I got upset because the cashier was responsible for freezing my son's gift card by charging unauthorized donations. To resolve this, I was waiting for more than 30 minutes to see the manager. However, the manager was a lot worse than the cashier was. Without offering any apology, he repeated there was nothing he could do. His response was entirely take or leave. When I raised my voice out of frustration, he threatened me to bring security guards.

The manager was verbally abusive by saying, "Shame on you." Furthermore, while I was leaving, I found that store employee had been videotaping my son and me, perhaps for the entire time. I could not help but scream, "You **." I am a proud mom. I am even more grieving because I was mistreated and humiliated by the store manager in front of my son.

Well, I have ordered the shoes twice already. The first time I ordered them, the sticking in the front completely fell apart. And I only used them for basketball and haven't even had them a year. So today, when I got out of practice, I noticed that my shoe was a little loose and I looked down and the whole side had a hole on it, like where I could put my hand in it. It is pretty bad. They are XV1.5 Jordans made for basketball and I love Jordans but this is the first time I have ever had problems with them. It kind of sucks because now I don't want to buy Jordans anymore.

I hope this isn't too petty or a waste of time for you folks.

Long story short the retailer - Finish Line - had a "Black Friday" sale on Nike Shox M1 shoes for only $42. So I ordered a pair, got an order confirmation number. 6 days later received an Order Cancellation notice.

Called Finish Line asking what the problem was. Two different folks said that they had "sold out" of the shoe. So they took my order without being able to fulfill it. Either they were outright fraudulent or they don't have a clue what they actually have in stock. All I know is I was out a pair of Nikes. And to cap the whole experience I was then told the the shoe was again available but for $79.

I have been ordering from this company since Feb 2008. I have spent over 1,500 with them and the customer service gets worst and worst. The final situation is when I placed an order for 4 pairs of shoes. This company just cancelled the order and stated that they could not verify the billing address on file. Now keep in mind the most recent order was on ThanksgivingDay. No verification no nothing just shipped the order.

I then called back and palced the order with the customer service rep, who ensured me that my order would be shipped express due to the poor customer service. The order was verified all info givenand you guess what? The order was cancelled for the 2nd time. I then called my creditcard company, was notified that this company never called them to get verification?

Then I placed an order for the 3rd and final time. Also I am apart of the winner's circle. You spend 200 dollars in one year and receive a 10 off. This is another false advertising method. You have to spend at lease 40 and you can not get the discount off certain shoes. What a rip off? If there return policy was not so strick I would box up all the 20 plus shoes that I bought and return them asap. Also If my kids did not want the shoes so much I would not buy from them. I can tell you one thing I would rather buy from Footlocker anyday to avoid the conartist selling practices. I would rather spend the extra..IS there any legal action I can take for their action regarding the winners circle issue and others? Pls let me know so I can....