Family Dollar

I brought some items and the 2 bags of chips. I had a store coupon for $1.88 each limit of $2. He charged $3.50 per bag. I said the coupon says $1.88. He said it was wrong. He was rude and didn't care. I took my receipt back and showed it. The manager said that the coupon was wrong.

I am a disabled parent with disabled kids. Yesterday evening when I forgot my bank card, the manager Nora, who was working as cashier, was using curse words when I realized I forgot my bank card. I only live down the street and needed to go run and get the car. She told me that "it wasn't ** cool." She then said how I was ** up for the whole situation. I then ran to get my card to do the purchase, which took a whole two minutes maybe because my daughter would not leave without her stuff. My daughter herself is a 13-year old girl with delays and mental disabilities so she doesn't understand. She herself thought that it all was her fault. Ugh!

I was so embarrassed and upset that the manager was talking to me like that to begin with, but then it was in front of my kid. Neither I nor my child should've had to endure the whole situation like that! I have ended up having a seizure due to being so upset over it all. I was a regular customer at this store. I sometimes went daily. I will no longer shop at this store ever! I have seen her being so rude to other customers at times but now that it has happened to me I am in awe! I don't know who to complain to being she is the manager. Ugh!

I was at the Family Dollar located at 22053 South Dixie Highway, Miami, FL, (305) 258-5427. The assistant manager Jose was asked to look over my coupon which was a P&G (Proctor and Gamble) coupon that gave me $2.00 off Old Spice Body Wash (and body wash excluding trial size). Their current advertisement states that 18 oz Old Spice Body Wash is on sale for $3.00 - $2.00 (coupon) = $1.00. They refused to accept the coupon. Jose called the area operations manager who instructed in Spanish (a language I do not speak) that they do not accept manufacture coupons on this product. This conflicts with the 12/29/2011 sales paper for Family Dollar. I immediately pointed out Jose to store location's sales paper. He called the manager back for giving me incorrect information.

During this whole time, everyone in the store, when referring to my situation, was speaking Spanish. I found this rude and extremely racist! I don't know what was said and I was not able to participate in this open and public conversation. I immediately let the assistant manager know that I would like the corporate office number. He refused to write the number down and directed me to get the corporate number off their window outside. I was shocked! I walked outside and only found the area operations manager's number who was already on the phone with his assistant manager.

There was no corporate office number found on the outside of this location! I was insulted and felt extreme prejudice from all employees and the area operations manager on the phone, especially since they all spoke Spanish the whole time. This happened on 01/01/2012. What a way to start the New Year! I will do everything in my power to find justice for this treatment.

I went to store #5394 on Jan 2, 2012. I was treated very rudely by the cashier. They have Christmas candy on sale for 75% off but when you get to the register to check out, it rings up regular price. When I said something to the cashier, she got very nasty with me and my 9 year old son. I have shopped at that family dollar for going on 4 years, 3 to 4 times a week sometimes and have never been talked to like that. I don't know if I will ever go back to that or another family dollar again.

I bought 3 bottles of 2 L Coke with coupon for $.85. The cashier didn't use my coupon and I was charged $1.25 each. I immediately called the store and spoke to the manager; she said she can't do anything on the phone and I have to bring the receipt in. When I entered the store there were no customers at the front checkouts. The clerk remembered me and showed me the coupon and said he was sorry. Then he called up the manager because he didn't know how to do a return. The manager came and told him what to do; at this time there were several customers behind me.

The manager then started ringing up all the customers and letting me stand there and wait. The clerk then told her maybe she should take care of me since it was his first time. I stood there while she waited on about 6 or 7 people, then she finally took care of me. She was very rude and unpleasant. She should not be a manager. I will never go to that store (located in Luzerne, PA) again. Beverly from Edwardsville, PA.

I was in Family Dollar today in Mohave Valley, AZ and the clerk was very rude to me. He told me something wasn't on sale showed her the display and the item was on sale. Her name is Deanna or something like that. It starts with a D. The manager, a blonde lady, was rude also so it's Dollar General for me. What happened to customer courtesy? Rude ladies in your store.

I had four pairs of earrings, specifically the ones I knew had been on clearance earlier about a month ago. I paid $.05 or a nickel for them. Therefore, when I saw the remaining four pairs, I wanted to check the price. They rang up for $1. The cashier called the manager to inform her. She stated that she could not sell me the earrings at that price, but I had to purchase them for $2. This she stated was the store policy.

Having 15 grandchildren trying to buy Christmas gifts is challenging, but when someone seemingly is denying one what is rightfully his is a bit draining on the brain. The price was right. Why did she lie and refuse me the bargain? Was this the right price for her and not me, the customer? This product was for sale and was available for the customer, not for the employee. Will you please inform those in management that this decision cost you, the company when I can and will no longer shop here?

I was in the Family Dollar today with my dad at 2:00 and at 3:30, my dad was at the first cash register. The manager who was there said that the line is closed. I waited there for a while. When he opened the line, the manager, he took the people from the 2nd line in front of me and my dad. I am so upset because my dad had problem with his breathing and is on oxygen tank therapy. My dad has a collapsed lung and he is diabetic waiting on line. I take care of my dad always. I never had this problem before in this store. I will never go to shop there again. It's not fair that someone sick as my dad don't get good service and to the owner. I say that Family Dollar isn't family friendly.

On December 1, 2011, Mr. ** denied me my rights to utilize a coupon, that was advertised in the flee November 28 - December 4, 2011. The coupon gave an option to get $5 off of a gift card on your next visit if you spend $25 or more. Mr. ** stated that I could not use my coupon in his store, because two days ago, I used one and in his store, if he knows you used it, you wont be allowed to use another one, regardless of how many days have passed. I contacted corporate on the 1st of December, and I was told he was wrong, but the person over the manager ** hasn't responded yet. I wish to be given a letter of written apology from the store manager, and monetary compensation for my time (a gift card in the amount of $25).

My grandchild needed to use the restroom and the cashier claimed she could not find the key and seemed to find the situation very funny. I had no choice but to leave a buggy full of goods in search of a restroom which I found at Walmart. I probably will not return to that Family Dollar store again

The store is very understocked. Never anything in it. The employees are very nice at times other than a lady (Amy), is very rude and not friendly at all. The other store are very well stocked that I go to in the area and a lot of different items. I believe this store#4083 needs very much attention to has always the same things year after year. I go to this one because I have to walk and its the closest one. Very disappointed with this store. Thank You.

Please bright lights within 50 feet of our bedroom windows. You have a new Family Dollar going up on Glenns Bay Road in South Bridge Beach, SC. They have placed very bright lights all around the building that stay on all night. These shine through the tiniest hole in the shades and bother the eyes or reflect of my mirrors. I get severe migraines, and this is so disturbing to me, as I am so very photo sensitive!

Can't you please do something about this? We have two buildings at South Bridge Condo's and are directly in the path of these many lights! I close all my mini blinds but the light is so bright, it shines through the mini blinds holes the cord runs through, bounces off the mirror door, and into my eyes in my living room. There is no other option for my chairs or TV set, as these are small condos with limited space.

You are making so many people mad, none of us will ever shop your stores again. My treatments for migraines include botox in the head and I recently had an occipital nerve block due to a headache I could not rid of. Just looking out any window from 5 o'clock on, causes many spots to be around my eyes.

I have applied at the Huntington Family Dollar store for the second time. I was told a couple of weeks ago by the assistant manager Deena that they were not hiring at the time. But I know that this wasn't true because just the other day, I talked to a girl that they just hired. I had previously worked for the store in Huntington during the re-grand opening in October 2010. But I only worked for 4 days and was told that I would only be working during the re-grand opening. So, I left on good terms. My complaint is: why can't a job be offered to me? While working the 4 days, I unloaded trucks, stocked shelves, and helped customers. I understand at this time that the manager is on a leave of absence. And it is my understanding that there is a fill-in right now for the manager. But I just don't know why I am not getting a chance.

About 2 weeks ago, I went to Family Dollar (Owatonna, MN), as usual. The manager, Chris, called me a predator in front of someone else. I tried not letting it bother me but it is really starting to get to me. I have gotten really depressed over what she has said.

I went into the store with (3) manufacturers coupons that each read: "$2.00 off of any Keri lotion product". Seeing that this particular store had the Keri lotion on sale for $2.50, I decided to buy (3) bottles of this lotion and use my (3) coupons, making my final cost for each bottle, before taxes: $0.50. I gave the coupons to the cashier and as he was ringing my coupons, the register beeped. He politely explained to me that he didn't know why the register was not recognizing the coupon as the coupon was valid and could be used on the product that I was purchasing. A co-worker came to help and as soon as she saw my coupons, she began to give me dirty looks and a nasty attitude. She said, "where the hell are you getting these coupons from? "I politely said "from my Sunday newspaper, is there a problem?" Her reply was, "I didn't say that there was a problem you stupid mother-fucker!" I was astonished! I was humiliated in front of the workers and other customers in the store, not to mention my son whom has never been around cursing.

I asked to speak to the manager, and the man that was helping me at first called out to his manager, Steve. He told him about the coupons and how they were not being recognized. I went on to try to explain to him how I was being treated by the female employee and he totally ignored me, saying "we can not accept these coupons".

Now, not only was I humiliated, I was angry. I was angry because the manager did not even try to apologize for his employee's behavior and angry at the fact that he completely ignored my complaint. Secondly, I was mad that he was claiming that he did not accept my coupons without any reasoning.

I have never been to this Family Dollar store and come out with a good experience. I have decided that I will never step foot into any Family Dollar store. I want someone to take action and make sure that the female employee is punished for her actions. She should have gotten fired by her manager or suspended for the way she verbally abused me and humiliated me in front of everyone. I was not wrong for wanting to use coupons and I did nothing wrong for her to speak to me the way that she did. I want action to be taken ASAP.

I went to the Family Dollar in Neillsville this last weekend, and the store manager and her assistant manager were right outside the store sitting on the curb having a cigarette. That is a little bit rude and tacky; some people don't smoke or like the smell.

I have asked about a product to be put out and the manager states, 'oh I will get it out tonight'. When I checked the next day, there was nothing. This has been two weeks now, still with no sinus pills product. This has happened to me twice already. The other manager before did the same thing. A temp came in and she got the job done and put it out. She was good and got those kids to do their jobs. She was ready to work for that salary and move to Sidney from Kimball but I heard later that they fired her. I wonder why they fired her when she got things done. Now this new manager, I think her name is Renee, is not getting things done. They need two people in that store at all times, one to check and one to unpack. But nothing is being done. Please help. I rate this poor service. This can cause customers not to come back to do business with them.

With less than 3% of the country's population being Hispanic, I do not think it is appropriate to be playing a Spanish speaking channel in your store. Americans are sick and tired of people not wanting to learn the language. Please put your music station on English.

The Family Dollar in Elgin, Oklahoma will not accept any checks from FNB of Fletcher, P.O. 429 Fletcher, Oklahoma. This should be of a concern of Family Dollar. They are losing a great deal of customers. Please fix this problem.

I have had recent experiences where customer safety was an issue that managers could control. One manager, Hamer, had a fight with an employee he had fired who brought her boyfriend in with her. It lasted several minutes at the checkout lines. I contacted the district manager Dennis. I said it was not only lack of common sense. But it put the customers and all in the store in danger of this volatile situation. The district manager, Dennis, just made excuses.

I have had a homeless woman who is always up against the back wall of the business outside, harassing and threatening to hurt me as I go by. She hasn't done it before and was alarming what she was saying. I reported it to the police on the day it happened, and the manager 2 days later when I returned to the same situation. The manager Richard said he would see I got out okay. As I was paying, a man behind me started arguing about this situation with me. The manager did nothing and did not see me out as promised. The man who started giving me a bad time followed me all the way home, as well as tried to spur up the homeless lady to start with me too. I had to run home with this posse after me. The man had stopped by his apartment to get more to chase me.

I just had bilateral mastectomies for breast cancer. I informed all managers involved of this. I am a retired police officer and have made multiple reports about this and the woman outside. Nothing has been done as the police say it is the store's responsibility. Richard made excuses when I called on Sunday, Oct. 2nd. He said that it is up to police. I called corporate and waited one business week and my phone did not ring from them. So, it's a proof that no one cares, as I left a specific detailed message of what was going on and my expectations. I am taking it up with the local newspaper and the city council to take care of forcing the store to take active management, whether they want to or not.

I went to Family Dollar on 9/29/11 to buy water when a black man who works there treated me like a criminal, thinking that I stole something. He was watching me at first, but then he stopped me and asked for my I.D., which was unnecessary because I have been there a lot of times. I asked him why I was stopped and he didn't give me an answer. I have kept asking but I got nothing.

Then, two workers stepped up to me when I showed this fool my I.D. I told them that I wanted an explanation and the guy who stopped me said that I was a thief. I have tried to walk away but he grabbed my arm to hold me up. I told the Spanish guy that I don't like being disrespected and he told me to don't get excited. Then, the dumb ** who stopped me take what's out of my back pocket. I told them it's just a rag from home to use when I sweat. They didn't even apologize. I buy my stuff and I never stole anything.

I was working at the Family Dollar here in 410 E Marland St., Hobbs, NM 88240. The manager named Gustavo, treated me bad and when I called yesterday for him to sign paperwork to show that I am fired, he refused to sign and date it. Also, he did not give me a written statement of firing, he gave me verbal. He said blacks take too many breaks. We are allowed two breaks yet he made a racist comment that blacks take too many breaks. I have been treated unfairly and I have found another job, yet I need a paper signed and he is refusing to sign it. Will someone call me concerning this rude treatment I am getting? This is so unfair how I am being treated.

Okay, so this is not the first time I have had trouble with this particular store. About one year ago, I went in trying to use coupons. At the time, I had just got a new job and my funds were running low. Well, I had several coupons on several different items and a $5 off a $25 purchase. I informed the cashier, who was hateful to me when I had previously asked what the limit on a certain coupon was, that I only had $30 and I was trying to hit as close to $25 as possible because I needed gas.

Well, she rang all my stuff up and my total was right at $25 but the five dollar coupon didn't show up on the total. When I questioned her about it, she said it would take it off when I swipe my card, so I did and it didn't so. Before I typed my pin, she realized that the total was only $24 something before tax and that I would have to purchase something else. She was very irritated at this point. So I just grabbed a sucker wanting to hurry. When she tried to scan it, she couldn't because I had already swiped my card like she had told me to. So she got mad at looked at me like she wanted to stab me and said, "well you're just going to have to pay it because you swiped your card".

At this point, I'm getting a tad ill. So I took a breath and asked if I went ahead and paid the money then bought the sucker on a separate transaction, would she give my money back? She didn't even want to try to figure out a solution. I told her I didn't want any of the stuff. I turned to walk out and made it to the door and pushed when she screamed in front of the whole store that if I walked out, she was calling the police --in front of the whole store like I stole something. I was so humiliated. Anyway, after standing there going round with her for about 20 minutes, she finally cleared my order and I asked for her district manager's number, name and her name. She just looked at me like I was stupid and asked for my name.

Now I didn't curse her the whole time trying to keep my composure in front of the whole store who are mostly people in my community. But when she asked for my name, I gave her the finger and said "**, that's my name!". I ended up talking with the district manager anyway when my dad called the store and got the number by saying he was a sales representative of some sort. She was very nice about the entire situation and promised it wouldn't happen again.

Now that I told that story to get to my new complaint. It has been over a year and I have just started going back over there. This store plainly has that it closes at 7PM on the door. I went about 2 weeks ago at 6:55PM according to my Verizon phone and I went to open the door and it was locked. She was standing at the register and just smiled and waved. Well tonight, I got off work at 6:30PM and rushed over there to pick up food for my dog and guess what? Closed at 6:44PM. I understand that it's only 15 minutes, just like it was only 5 dollars. But the principle is the same: The store's workers need to honor its policies.

The parking lot and especially the entrance are extremely "crater laden" - beyond pot holes! We have asked employees why this is still not taken care of and they respond that "corporate" is aware of the problem. This is a convenient store location for our community but the anxiety of damaging a vehicle prompts us to shop elsewhere. Whats the problem? Can't this be corrected before the snow flies?

Today while standing in line at the above mentioned location, I was informed that the line was closed. Shortly afterwards, the same cashier waited on a customer that was standing behind me. I immediately addressed the cashier with my concerns. The cashier became defensive and used profanity and told me that I was not her mother. The manager was in the store but did nothing. Therefore, I called the corporate office and filed a complaint.

I tried to buy a flower-pot on sale and the item rung up full price. When I said something about the price, Sue, the cashier said that she could not sell the item to me because she didn't know how and became very rude. All I wanted was someone working there who could help me.

Sue told me to come back another day. I'm not one to let little things get to me. But this did! Thanks for letting me vent.

I went to the store to get some supplies for my house. When I got to the register to pay for it, the cashier claimed my pin number was incorrect. I knew my number; it was not incorrect, it was right. I went somewhere else. I made the same purchase, and it went through. Now their machine was broke, or the cashier must have pushed the wrong button. I always thought the customer was always right; he didn't even try to make it right. Whatever happened to customer service!

About a month ago, I had a verbal altercation with the manager of the Family Dollar in Union City, Michigan because she "knew that I stole something." I was standing at the register checking out with about $80 worth of stuff when I was approached by a police officer who asked for my I.D. I gave it to him and asked what the problem was. He then let me know that my daughter and myself were accused of stealing something: two men's shirts because there were two empty hangers in some part of the store. I was very irate at being accused of theft. I am a retired postal worker and not only did I take an oath to this country but I also receive an ample pension.

Once the officer figured out that we didn't steal anything, he told me to leave the store. He said that I wasn't banned because I hadn't stolen anything but just not to go back in that day. Well, today, the police were here because last Saturday, I went into the store for the first time since the previous incident to buy some rabbit food. I never had a word with the woman and I didn't know that she was there until my son saw her go outside of the store to look at my vehicle. Today, the officer told me that I am banned from the store and its property by the manager, who wanted me arrested for trespassing. I was never told by the store employees that I was banned. I am getting a lawyer once the police get their report finished.

About a month ago, I had a verbal altercation with the manager of the Union City Michigan Family Dollar because she "knew I stole something" and called the police. I was standing at the register, checking out with about 80 dollars worth of stuff when I was approached by a police officer who asked for my ID. I gave it to him and asked what the problem was. He then let me know that my daughter and I were accused of stealing something; 2 men's shirts because there were 2 empty hangers in some part of the store.

I was very irate at being accused of theft. I am a retired postal worker and not only did I take an oath to this country, but also receive an ample pension. Once the officer figured out we didn't steal anything, he told me to leave the store. He said I wasn't banned because I hadn't stole anything but just not to go back in that day. Well today, the police were here because last Saturday I went into the store for the first time since the previous incident to buy some rabbit food. I never had a word with the woman and I didn't know she was there until my son saw her go outside of the store to look at my vehicle. Today, the officer told me I am banned from the store and its property by the manager, who wanted me arrested for trespassing. I was never told by the store employees that I was banned, I am getting a lawyer once the police get their report finished.

I purchased several items after I finished my morning walk on 08/27/11. Later that afternoon, I opened them and they were rank. I placed the top back on them. I tried calling. No one answered the phone. So on 08/28/11, after I finished my morning walk, I took them back to the store. The customers were in the building at that time, and she was on the computer. He should have gotten the number for me. She was rude. And he was unknowledgeable of the things he should know. I will not shop there again. And every chance I get, I will make sure that all the people that I know that go there will not trade with this establishment. And they are plenty.

I purchased contaminated food item that was consumed by my seven-year-old daughter. The food (candy) was placed at the register for sale inside a basket. I then purchased the candy. My daughter ate the candy, got sick, and had to be taken to the ER.

I contacted the store to make them aware of what happened after my child ate the candy. The store representative who answered the phone call placed me on hold to go check the remaining candy items for sale in the basket, then verbally told me that she could not identify the smell coming from the candy, but it smelled like a cologne. She informed me that they would remove the remaining candy from the basket to avoid selling them, and they hope my daughter is okay.

She gave a customer the drop box keys to make copies. This was on 8-4-11, between 5:30 and 6:30pm. She also has her husband stocking shelves and recovering. He has been there doing this numerous times. He is rude to the customers, saying they stank or can't stand them. Check her keys. She has 4 to 5 duplicates of the drop box key. She should be removed from the store. She is very unprofessional.

I'm a regular customer at this location and have been since it was opened. Danna is and has been rude on every encounter.

I asked her today if I'd offended her in anyway, and if I had, I would like to apologize to her. She asked why I was asking. I advised her she was extremely rude every time I came to the store. She never speaks, she never smiles, and she never says thank you.

Maybe it's me, but I feel I am a customer and I pay her salary. This is a retail establishment, and you have to deal with the public. I practice not being rude to anyone, and I hope to be treated the same. I realize sometimes customers can be rude, but I've gone the extra mile to be nice to this lady. If I am not welcome to shop in this store for any reason, let me know and I won't. She is not doing me any favor by taking my cash, as there are plenty of merchant that would be glad to have it.

Just asking to be respected and more than willing to give it in return.

Every time I go into Hancock family dollar, this worker is very rude to me; sometimes mouthy when asked for assistance. When I need to get into an aisle, she refused to move cart she was working from. So I didn't get the product I needed in that aisle. I have to travel to the next town to get what I needed. I quit going there a few months ago but had to take my daughter in there, who she was very mouthy to when asked about a product in a flyer. Gas isn't cheap so it sets me back a bit. Deposit is 10 miles away and Walton is 20 some, why should I have to travel when there is a store right here; just because of the way she treats me.

I purchased the Family Dollar oil-free acne wash and after using it just once, I awoke with my face swollen it is red and it feels burnt. I am very unhappy with what has happened so I looked on the bottle for warnings. It only warns about getting product in your eyes and using with another acne medicine, which I have not.

There is no phone number on the bottle to contact the company. My face hurts so bad I cannot even sleep.

I fell in the family dollar store and cut my arm on july 9 of this year. I was shopping for cleaning supplies along with my niece. There was something on the floor that caused me to slip. An employee did come and assist me up as well as witnessing my fall. Instantly i told him to get the manager so i can file an incident report. The manager, maria sanchez, had a nasty disposition before i started explaining the incident to her. She had a very unprofessional disposition and many customers witnessed her behavior. She asked the employee if there was something on the floor and he said that it was something slick so, he poured bleach on it to clean it up.

The young man that assisted me looked at her as well and tried to explain what he witnessed. She was rude to him as well. Then, he tried to assist my niece with the bags because, i couldnt hold anything on the arm that was just injured. She rudely felt the need to express that he could not help us with our bags. Of course, i was still bleeding and in a great deal of pain. She addressed my 14 year old niece and said my niece had to take all the bags out herself. I told her not to address my niece at all and that she needs to take the incident report. Also, I informed her about her rude behavior and told her that i will be calling corporate.

I went to purchase two items of Secret Deodorant (1.7oz) that were priced (not on sale) at $1.65. I wanted to use the Family Dollar coupon that was provided in the June 28-July 30th, 2011 coupon booklet. The coupon was for $1 off on the receipt, but it did not deduct the $1.00 from the price. I also presented a manufacturer's coupon that did not have any limitations, such as using with another coupon. The manufacturer's coupon was deducted from the balance, but the Family Dollar coupon was not honored from the balance.

I was told by the cashier in a not so friendly tone, that she did what she was supposed to do. I told her that I could present two Family Dollar coupons because the coupon said, "Limit one coupon per item per visit." She argued that that it meant only one coupon per visit. I insisted it meant one coupon per item; so, I could purchase more than one item, and present more than one coupon. I called the corporate office after being rudely told to contact another employee the following day. I also called the store manager and she only contacted other store managers regarding the problem. She never contacted the corporate office. However, she gave me the corporate phone number. I called the corporate office's coupon department, and voicemails were full. I was transferred to three different people's voicemails, and I explained the situation. I mentioned that I wanted to have a return call before the advertised price of the coupon had expired. I have not yet received a return call.

I went to another Family Dollar store thirty minutes away, and I asked the cashier if I could use the coupon on the item described in the coupon. I was told that because the item did not match the exact picture, but it matched the description, it would not work. I waited on a store manager. I pointed out to the store manager with a printed coupon policy in hand, that the Family Dollar coupon policy states that there were some restrictions to some of their coupons. It states that, "Limit one coupon per purchase." The coupon that I was using said, "Limit one coupon; per item, and per visit." It did not limit the number of items or coupons that I could have used. They would not honor the coupon. That store manager did override the one item purchased, and the item rang up because of a manual override to subtract the $1, but they would not allow me to use the manufacturer's coupon.

I am very frustrated that they are not honoring their advertised price. This is FALSE ADVERTISEMENT! I will not be using Family Dollar for my purchases any longer. I will continue to pursue this issue because this is FRAUD!

A old man(caucasian) turned my wallet in to the manager lisa daniels who was on duty she placed on safe knowing I had just left an would be back. I called the store an the manager said yes I have it here an she went to look for it an the cashier stated that he took the wallet off safe to check for ID an a black man took off with it but not once did he alert manager nor did he call police. In the wallet was 400 in checks 500 dollars in cash 900 in gift cards from my previous babyshower an a 350 refund merchandise card from kmart as well as a return card from family dollars for 46.00. So u see he has alot. 2 dave an buster cards worth 50 dollars. Im 40 weeks do have time ti stress but im now waiting on insurance cards, Social security cards child support, ebt card we have nothing right now. I feel like I been in a house fire!! Im currently on Deans at Miller- Motte college which I had to drop this semester because of this no money to pay baby sitter no license to drive light an water bout to be shut off cuz lik

This is the case of the missing cotton ball. On 7/8/2011, my husband used the "Family Dollar" Q-tips that he purchased, and the cotton ball popped off and got stuck in his ear. We were in disbelief! He even tried to see how simple it would be to pull one off, and it came right off when he pulled the end of the cotton ball. He was up all night trying to get the cotton ball out of his ear; he could not get it out! He had horrible pain in his ear and could not bear the pain any longer and he eventually paid a visit to the emergency room.

Store attendant would not let me use any manufacturer's coupons in combination with store coupons. All of my coupons complied with store policy. No one at the store could provide me with a copy of their policy that states combination coupons can't be used.

I went in to buy Coke products with a $.85 coupon. The products rang up at $1.25 and the woman (who was apparently the person in charge) told me that the coupon was no good as the Coke people had to fix that and she wasn't going to give me the $.85 price. I said that the coupon was in date and she was obligated to give me the price. She told me that the Coke people ** up (yep, she said it) and she wasn't obligated to fix their problem.

Plus, I picked up 10 boxes of Mason jar lids from the clearance bin. There was no price on the bin, but $1.50 was the original price on the box. They rung up at $1.50 and the woman at the register told me they were not on clearance and that the reason they were over in clearance was probably because that was where they were put. Huh?!

Anyway, I won't be going back there ever again. But somebody needs to do something about that store. Nothing happened! I paid the full price for everything regardless of whether it was in the flyer. I did get the Coke products for $.85 each, but I feel that was because another customer was behind me in line with Coke products that began to raise the roof loudly if she didn't get hers for $.85. So she gave me mine at $.85, but the lids were full price.

I went into Family Dollar and was looking for Christmas Candy for my grandchildren on Christmas Eve 2010. I had been wanting some new false eyelashes and I picked up some and the price of them was $2.50. I walked around the store for awhile and then I decided that I didn't really need them. So I threw them on a shelf at the rear of the store. I walked around looking at items for awhile longer and then I decided to go back and get them, that $2.50 wasn't that much to spend. I picked the item up off of the shelf and laid them on top of my purse.

When I got to the other end of the aisle, Mrs. ** approached me and said, "Thank you for doing that", I said, "For doing what". She said, "For taking those out of your purse." I replied that they were never in my purse, that my purse is not very big and I have it full of my items that I carry everywhere. She told me to place the item on the counter and to leave the store. I asked her if I could purchase the item as I wanted them and she told me no. So, I did what she asked. When I got to the door, Mrs. ** said she was going to call the police. I said a few choice words to her and walked out of the store. I was so mad that I went for a walk. A friend of mine picked me up and I told her to take me back to the store. The police were there, so I walked into the store and tried to tell them what happened. They didn't believe me and arrested me and had my car impounded. I go to court tomorrow and hopefully the judge will see the truth.

I was in there on 12/15/10, got a few things for Christmas, and gave the young man 2 FD cards I have received from the Dollar Store in St. Paul VA for taking a survey. This cashier in Gate City asked how much I want on them. I said, "no hon, they have money on them, use that". Well, I had my twin grandsons with me, so I was paying attention more to them. The cashier again said something about the cards. I said, "there's money on them, use it I got these for doing a survey for FD".

When I left, I figured what had happened, since my receipt was more than what it should have been. This young man paid absolutely no attention to what I said twice. He added money to my cards, instead of using what was on them. I went to FD website, made a complaint to them, and here it is a week later, and I still haven't heard a thing from them concerning this. I probably will not go back to Gate City store, if this how they treat customers. I will just stick our FD in St. Paul, VA. At least they pay attention to their customers, and always have time to say hello there.

On December 10, 2010 I went to this particular Family Dollar store to make a small purchase. While at the register paying for my purchase I asked the cashier if I could do some cash back with this transaction and she informed me that it wouldn't be worth it for me to do cash back since there is an additional fee for doing cash back at their store. She made it sound like it was an effort for her to do cash back

Since this isn't the usual Family Dollar store that I frequent, I thought it might just be a store policy not a corporate policy so I sent an email to the corporate office of Family Dollar for clarification on this. I received a voice mail message on December 13, from Mike **, who claims to be the District Manager for Family Dollar and according to him: "Yes, Family Dollar does charge an additional fee for allowing customers to do cash back on point of sale PIN transactions and that all stores do". Well obviously all stores do not do this since I did a cash back on a point of sale PIN transaction at the local Publix grocery store and did not receive any additional fees from them for doing that nor did they even mention such an additional fee.

This additional fee that Family Dollar purports to be a common practice amongst stores bothers me since as a retired banker I am fully aware that point of sale PIN initiated transactions gives the merchant cash credit for that sale and unlike credit card transactions, there is no merchant discount fee for the merchant associated with a PIN initiated transaction .So why would cash back cause an additional fee to the customer? And just who gets that additional fee income the bank or Family Dollar and if it's Family Dollar, how do they report that additional income on their tax returns?

Well on this economy, we all want to save money. I went in Family Dollar as I read that they take manufacturer's coupon. As I went to check out, the cashier had his own reasons of not using the coupons telling me to buy two things when there was clearly written on the coupon that it can be used on any one item purchased and giving me several other reasons not using the coupons. I have always experienced rude behavior from Family Dollar staff, but this time, I really thought about complaining. I hope some actions will be taken about this.

I live in the Temple Hills area and I frequent this Family Dollar often. Each time I go there, the cashiers are always on their cell phones (including Management). This particular store's shelves are very empty on most occasions and seems to be understaffed or they simply just do not care. The appearance is uninviting as well. Floors are filthy and items are in the aisles (unsafe). Please get this place decent management and staff. I have lived in the area for 10 years, but I will start going to another Family Dollar from here on out.

I send my son Arthur in the store to purchase some battery. My son is sixteen years old, a black young man. When he came out of the store, he told me what happened. A Mrs. ** asked him what he put in his pocket so he took his wallet out while he was looking for something and put it back in his pocket. He went to get the batteries and the manager said, "What did you put in your pocket?" because he was putting something in his wallet earlier as my son told me. I believe him when they asked him that because of the color of his skin, if she thought that he stole something that's why we have the police. I went in the store and asked the the lady what she asked my son. She told me exactly what he said and I told her she needs to apologize to him and she did. I have always taught my sons not to steal, but I'm not saying that they won't. But then again, I believe my son because if he was trying to steal I don't think he would have told me what happened in the store.

That is why they are there! She violated my son's civil rights and discriminated against him because she told me we have a lot of "them" stealing. I asked her who is "them", and my son being a young black male, this only means she is referring to black young males.

She said everybody. Because someone else's steal, you don't violate my son's rights. I told her and the manger that was on the phone yelling kept the tape because they will need it. I am going to sue for discrimination and violation of my son's civil rights. I still want to see the film. My son said, " I know what you are talking about now when you said black people are always being judged by the color of their skin, no matter if they are doing the right things".

I purchased a Net 10 phone specifically because I could buy time in $15 increments. Shortly after purchasing it, Family Dollar dropped the $15 card and replaced it with a $30 card. In the meantime, I was getting advertisements from Net 10, on my phone for a $20 card. I repeatedly asked different sales people and even the manager about the $20 card, but no one knew about it. I then e-mailed Family Dollar Corporate and Net 10 about it. FD just ignored me and never answered; Net 10 replied and said that the ad I got was a mistake and shouldn't have gone out. But, they also told me that the $20 card was available, but across town where I didn't have transportation to. The Net 10 guy gave me a 600 minute card to make up for it. I have been shopping at this particular store since it was built; I have many stories of gross corporate incompetence if anyone is interested (not crimes like this though).

As far as I'm concerned, it was no less than a "bait and switch" scheme. Times are financially very tight. It's bad enough that Net 10 forces me to buy minutes that I don't need sooner than I need them, but having to pay a min. of $30 only makes it worse. They should be made to answer and to pay.

I had been visiting the store next door who clearly post that they do not have a public restroom, so I had already been holding it for quite a while. Rushing to my car so that I could drive across the street to a restroom, I realized that I was parked in front of Family Dollar.

This is not the first time I have used a restroom at a Family Dollar Store, so I did not think it would be a problem otherwise I would have just went somewhere else as I originally intended.

When I first entered the store, the cashier greeted me nicely and asked if I needed help finding anything. I asked her if I could use their restroom. At first she responded yes, but soon after she stated that she forgot someone was in there cleaning it and if I could give her 5 to 10 minutes to finish. My response was I don't think I have that long but okay. I proceeded with my shopping and after picking up a few items, I see a store representative in the back of the store and assumed she must be the one cleaning the restroom, so I asked her if I could use the restroom. She tells me they don't have a restroom.

I ask her what does she use while at work and has to go.Then she says that she can not let me in the restroom. I explained to her that the cashier in the front told me she was cleaning it and that I have to go really bad and have wasted a lot of time waiting for her to finish cleaning. She just stood there saying no and shrugging her shoulders. I immediately dropped the items, I had planned on purchasing and marched up to the front and told the front cashier that I thought that was really ** of them not allowing a paying customer to use the restroom facility.

I feel as though if a Hispanic person like themselves would have had the same need as I, there would not have been a problem. I left out the store and returned 5 minutes later (after using the restroom at an adjacent store) with my husband who insist that we file a complaint. With the intent of obtaining the store address, corporate phone number, and possible names of the employees working that evening. He went into the store while I stayed in the car because I was extremely upset and frustrated.

I feel as though the store employees were careless in expressing that there is no public restroom policy if there is indeed one and because the cashier asked me to wait 5 to 10 minutes the second employee should have let me in.

To tell a person one thing and actually do another is poor customer service. Not to mention there were several items I needed to purchase out of the store and was forced to leave sooner than I needed to for the sake of using a restroom. I feel as though as a customer that is no way to treat a customer and it has placed a foul taste in my mouth concerning Family Dollar Stores if employees are allowed to treat customers this way.

On September 3, 2010 (8:00am), I went to Family Dollar Store located on the corner of Beach Blvd. and Parental Home Dr. I was at the store 5 minutes before it opened. I and another customer stood by the door waiting for the store to open. As we were waiting, I noticed the store manager (Emma) was the only one in the store and the person I was standing with made a comment that he did not like her.

We begin to share stories about incidents at that particular store. My main complaint is that she is very loud and rude and never speaks to black people when they enter her store. As she opened the door to let us in, she told the gentleman he was welcome to come in and shop, but I was not. She turned to me and told me I was banned from the store because her co-workers have told her that I talk about her like a "dog". I assumed she overheard me talking to the other customer outside.

I asked her was she playing and she said she was not playing. I asked her was she sure that Mr. Family Dollar Store does not want my money? She told me I could shop at other FDS, but not at that one because I caused too much stress on her employees when I talk about her.

So here was another manager telling me she had no right to do that.

I called corporate and made a complaint and was told the district manager would be returning a call to me. It has been 3 weeks and no call from a district manager and I have called them several times to get in touch with this district manager. Bottom line: if FDS has employees that can't handle being talked about by a paying customer, then they don't need to be working in their stores. If this is how FDS does business and treat customers, then they don't deserve my money.

There are other complaints I have about that particular store. The store manager plays gospel music at the checkout counter. I like gospel music, but she loops the same song over and over and I feel she should play it in the back amongst her employees and not subject a customer to hear it.

Most of the employees don't speak when you walk in and it is a pet peeve of mine because I'm big on hospitality.

The manager (Emma) can be standing at the checkout counter and will call another employee to cash you out. I asked her one day why she couldn't cash me out and she told me that is why she hired them.

The store is very congested, but I go there because it's in my neighborhood and very convenient.

I was embarrassed, insulted and hurt that she would block me from coming in and telling me I was banned.

I live a block from the store and I pass it everyday and because I have never been banned from anything, it just upsets me to look that way.

I already complained to this sorry excuse for a complaint department and I never received so much as an apology for the rude treatment my daughter, other customers, and myself were exposed to from this store. They completely ignored the formal complaint I filed on line and never even said 'were sorry maam' they just ignored me. So that was about 4 or 5 months ago and so far I have saved at least $400 dollars each month or more by not shopping there anymore. What a bunch of **! They can have their rude stores and rude employees. I like to spend my money where people thank me for doing it, not treat me like trash. Family Dollar is trash. They don't need our money.

I entered the store today at approximately 11:45 am to purchase some cans of dog food for my sick dog who was with me at our offices in Jamaica. She has diabetes and needs to eat something before I give her an insulin shot. Therefore, it was imperative that I purchase the dog food in a timely fashion.

Having done into this particular store previously about a month ago I was told I could not purchase with my husband's credit card which I use all the time unless I could show my license. Today I brought the license and was again refused use of the card. My license shows that my last name is the same as my husband's. The cashier refused and I asked to speak to a supervisor.

The supervisor was extremely arrogant to me. She stated she did not know if that was my husband. I politely protested that if I am showing my valid New York State license how would I ever dare to use an unauthorized card that could quickly and easily be traced back to me. She became abusive in her language to me and I began to search for money in my purse as I told you it was important to purchase this food quickly so that the dog could have her insulin shot.

Cashier #1 was standing in the middle of the supervisor and cashier #2 at the checkout counter. I placed one dollar on the counter and then another and cashier #2 with an angry face said to cashier #1 "You don't have to sell to her. She is throwing the money on the counter!" Now tell me please how do you put money on the counter other than taking it one bill by one bill from your purse and placing it on the counter? My purchase was already entered into the cash register and was packed in a double plastic bag. The supervisor then exclaimed, "I am going to call the police!"

Now angered by this nonsense I exclaimed "call the police. What are you going to call the police for?" And he said, "You want me to take the credit card." How could she possibly say this to me when she saw the cash on the counter? I then exclaimed that I thought I was being treated so shabbily because I was a white person in a completely black neighborhood and I thought this was unfair. I took my bag and began to leave the store and the woman again said she would call the police.

Tomorrow I shall visit my doctor as he is not available today. I am an elderly woman of 61 years who suffers hypertension and a heart condition. I do not need to be attacked by the employees of family dollar when I did absolutely nothing wrong and said nothing wrong. I will also contact my attorney as soon as I finish my visit with my physician tomorrow.

This experience occurred at store #3900 of Family Dollar on 08/20/10. I earned a coupon for a free 12-pack of any Coca-Cola product by collecting points from their products and redeeming them for things such as this coupons. I attempted to use this coupon to purchase a free 12 pack of Coca-Cola but it was denied. They stated that they don't accept 'free' coupons. They only accept 'buy one get one free' or traditional money saving coupons.

They sell Coca-Cola products with the points on the packaging but you can't redeem the coupon you earn there for free product by collecting points from products purchased there. This seems hypocritical to me as Coca-Cola will reimburse them. I will never do business at Family Dollar again but rather at Walmart or my local Kroger store. It wasted my precious time and I reported this to Coca-Cola, too. It wasted my time since I had to drive to the local grocery store to redeem my coupon.

Today my two sisters and I went into Family Dollar in Fairview Hgts. We are black; they weren't. As we attempted to branch off in different directions, they followed me and acted like they were straightened up and I met my sisters at the checkout. As we approached, they were whispering and laughing. They didn't act professional at all. When I went to get in the car, my two sisters said they were watching and following them around too. First of all, were are not thieves, all black people aren't crooks. If they feel that they can't trust us, then don't set up shop in our area. I will not shop there again because they are very rude and there was no need to speak to a manager because he was the leader of the pack.

The cashier was very rude. She never said hello or thank you, and she even dropped one of my bags of purchase and never picked up the spilled items so I had to do it myself. I made my purchase and again she never said anything to me or acknowledge me. I feel that she is not the person that this company wants to have great or wait on their customers.

I have been a faithful customer of the Family Dollar chain for the last 10 years and I have never had an experience like I had at store #1580 on Friday, July 23, 2010. I walked into the store around 8:45 p.m. to pick up a few items like I normally do at least 4 times a week and was greeted by a young lady at the door who stated that I had 10 minutes to shop and that was all she said. I was a little surprised by the comment and thought how rude that comment was.

As I proceeded to pick up my few items, I began thinking of how rude the comment really was. I began looking around the store to see if I could recognize the manager of that location and I couldn't. I proceeded back to the register where the young lady continued standing at the front door telling customers they had 10 minutes to shop. Once I got to the line, I noticed that there was only 1 checker working and at least 8 people standing in that 1 line. I began to get angry and think how dare she greet customers with that line and then make them wait for longer than 10 minutes to be checked out.

I asked an employee if I could speak to the manager of that location and she pointed me to the young lady standing at the door. I asked the young lady if she was the manager and she responded by saying that she was the assistant manager and that the manager was not on duty in the store on this night. I immediately let her know how furious I was with the greeting and thought that she was rude and disrespectful to the customers who chose to shop in the store that night. She responded that she was given directions from the corporate office to greet customers that way and that she was following her orders. I told her that those orders were not friendly and should not be directed from the corporate managers of this billion dollar chain. I told her that I wanted the number to the corporate headquarters so that I can request that they discontinue directing their management staff to be rude to the customers coming into the store.

The assistant manager proceeded to give me the number to the corporate headquarters and I asked her what her name was and she gave me the name. I felt that her demeanor was less than professional and she expressed no concern about my complaint. I asked her what the name of the manager who was in charge of that store and she gave me the name. I told her that I would call the manager on the next business day to report my experience in that store. She stated that it was fine with her. I then heard one of her employees (checker) interject herself into the conversation and began arguing with me about my questioning the assistant manager about the policies of that store.

I asked the employee to refrain from commenting about the situation because I was directing my comments to the person in charge. She continued to argue with me and told me that because I complained that I would be banned from that store. Now this was the employee stating this to a customer. This employee was totally out of line with this comment.

I, again, asked the checker not to make any comments to me about this situation and she threatened to call security on me. I told her to go ahead and do so. I was within my rights to complain about the poor customer service in that store. I was shocked that the assistant manager allowed the employee to engage in a verbal altercation with a customer. I am sure that this is not in any procedure book in this company; at least I hope not. I would like for someone in the Family Dollar corporate office to know about this unpleasant experience I had this evening with the employees of this company.

I am extremely angry and frustrated with what occurred and would like the employees mentioned in this incident reprimanded for their unprofessional conduct to the customers who choose to shop with this company. I believe that both employees need to have further training on the importance of treating each and every customer with the respect and dignity they deserve. I do not plan to shop in the Family Dollar chain anytime soon. I try to avoid going to Wal-Mart and frequent this chain because of the low prices and friendly employees that I have encountered in the past. I believe that from now on I will make the trip to Wal-Mart and spend my money there. At least, I will get better customer service as well as the same low prices.

Me and my friend went to a grand opening today only to find it to be a place where the people were not happy to see you, help you or even make you feel welcome. Not a single person smiled or even asked us to come back. Life can't be that bad.

I used to shop at this store all the time. But now they play hip-hop music very loud. I don't want to hear that when I'm spending my money. Another time when the store was very crowded, an elderly lady asked the manager if he could open another register. He actually cursed her out and said no. I have heard him curse people out before. If something doesn't change, I will no longer shop there. I know I'm not the only one that feels this way.

I really try to enjoy my shopping experience with Family Dollar. Today however, I came across something that I cannot ignore. I shop on a regular basis at Family Dollar for diapers. The size I get is size 3. I usually buy the 60ct back at the price of 10$. So today I sent my daughter-in-law to get some for my grandson. Her child is younger than mine, however he is kind of chunky. But he has health issues that make him chunky. Well she brought home a size 4 pack of diapers with a count of only 31 and she paid exactly what I paid for twice the diapers.

I am writing to Family Dollar because this is Kidgets, a Family Dollar brand name diaper. I wanted to give you an opportunity to remedy and answer this complaint before I called better business bureau, the consumer hotline and Katrina from contact 6. This is an absolute rip off that she had to pay 10 dollars and got half the diapers I got, 29 diapers less for the same price I pay. That is a monstrosity, and I reiterate an absolute rip off. I am hoping that Family Dollar is not intending on ripping off its costumers. So I am writing that something be done, and this girl is given the other 29 diapers that she paid for. And yes, any attorney is welcome to contact me as I will contact one myself.

I went into the store yesterday and started to purchace 30+ dollars worth of goods after the cashier (also the mgr) rang it all up she preceeded to say oh i cant take checks my check machine is broke and Im waiting on another.So I said Thank you and walked out.I went in the store today and there was a note on that cash register that there was no checks on that register so before I left I said you mean the other register can take checks and she said yes but if you want to write a check you better hurry cause he's (the other cashier )is leaving. I said you mean the other register was working yesterday and I couldnt write a check and she told me no cause they had me locked into that register.

I cant imagine how many sales were lost due to not being able to write a check!I use to frequent this stoe at least once a week but I have had several issues and thought well maybe I'll try again.And then this happened!I have seen and heard this paticular manager be very rude to employees in front of other customers she is NOT someone I would see as a manager as she is very rude.Almost everytime I have gone in there, there is someone new working as she cannot keep help.I have said before that i was gonna send in a complaint but never did but this time it really made me mad since she could have used a machine that was working to make a sale!I have heard from several others on how rude the manager (Debbie) has been but no one seems to want to take the time to send in a complaint and after all this I had to go thru to find where to complain I'm not sure I would do it again I would just not shop at that store!It is really a shame because I like shopping that store but I dont have to.There is a Family Dollar 20 miles North and one 15 miles south and the people there are great!

My money is as good as the next person even if it is change. I will never shop there again and also will let my family and friends know how i was treated. Ive also noticed that there are only one ethnic working there. I have no problem with that but i do expect to be treated like any other customer. Well less business for them.

I go to this family $ store near me as i get weary of going to walmart & your store is closer to me. I am disabled - seriously - i have a port in my chest which i received chemo through & was told to never lift anything heavy. in the past most of the time at this store, when i have asked for double bagging & that the bags be packed lightly as i have no one to help me carry them out to the car or into my home. i usually spend close to $100 as i go only 1X every 2 weeks or so.

there have been MANY times i have had bottles leak in my car! so i always now tighten myself the caps on every bottle. tonight i asked 4 double bagging and DIDN'T GET IT with the result that 2 bags ripped apart sending bottles rolling down the hill my house sits on! they were packed VERY HEAVILY! the mgr who rang me up was griping about his job at your store & was very clear on my requests but he SIMPLY DIDN'T do what i asked him with the result that i don't think i'll go to that store again & will try $ general stores here & see if i can't get better service!

i had ammonia spill in my car! damaging my leather seats & carpeting - i had to with bad knees go after bottles that rolled all the way to the street down a hill due to CHEAP BAGS! & them not double bagging my items - i hurt all over from cleaning my car out as best i could & it still stinks like ammonia! my leather seats will be inspected tomorrow as it is too late & i'm too tired to review the damage to them - i am ANGRY! and i am out the lost merchandise that leaked - my aches from carrying too heavy bags i don't know - the port area in my chest from carrying too heavy bags can't be paid for - i hope i don't have to go to the er at the hospital due to this!

Since taking Family Dollar Store's "Sleep Aid" containing 100% Diphenhydramine, on and off for several years, I increased its nightly use because I was getting use to the addictive drug and it did not work as well; Sunrise Hospital (10/28-30/10)kept me under medication in an unconscious state for three days creating this extremely expensive bill $60,000.00. (after write-off), plus ambulence and drug bills, etc., I am not sure if this was actually medically necessary, even though I am 61 years old, but the drug caused the seizure, nosebleeds and spitting up clots of coagulated blood.

I believe this dangerous drug should be taken off the market or at least labels adhered to the boxes of products containing this drug. This company and the paharmacutical companies that makes products containing diphenhydramine should be sued by anyone who has had these symptoms and have been hospitalized or by the family if the person died. The FDA has been warned and MedWatch said they would look into it, but nothing has happened, the drugs continues to be sold and does not have adequate warning labels.

Outside of the store is littered with trash. Who is suppose to clean the front of the store & parking lot. Store #2137 N. Saginaw St. Mt. Morris, Mi. Could slip & fall on trash. Unsanitary shopping conditions.

I went into the Family Dollar located in Hampton County location on 04-02-2010 and purchased a few items. When I got home, I realized that one of my bags was missing. I went to the location on Saturday to let them know. The person working at the time was different than the one that waited on me the previous day. She asked me if I could come the next day (Easter Sunday) and I explained to her that I could not come on Sunday but Monday I could. Well, I went in there today to retrieve my items. It was a male ahead of me with the same problem. She smiled and told him to get his things. Pam snatched my receipt and very rudely told me it was nothing she could do. She says come back the next day when the cashier came back. I refused to return again. So she pushes my receipt back in my hand and yelled go get your stuff.

By this time I'm trying to keep my cool. When I got the things I was missing, politely still, I asked her if there was anything to sign. She snatched my receipt and began yelling at me in front of a busy store. When I told her that I spend too much money in her establishment for her to be so rude to me, she shrugged it off. After she got her rocks off for treating me like a common criminal, I said to her that I wanted her district or corporate number, still being rude, "its right here." I went back to my car to get my phone and my pen. When I came back in I told her to give me my receipt. She says, "I need it." I said, "No you don't because you can keep all of these things," ($12.00 value) and that I will let her superiors handle the situation. Oh, now she wants to apologize, saying she is so sorry, etc. Good customer service is a key to a successful business!

I entered the store at 9:40 am Sat 3/13/10 to purchase five items. I was told to leave my backpack with laptop with the cashier. After buying the items with a government food card, I went to where the cashier placed my backpack about 9' from her to sort items to place in backpack. She just about literally told me to exit the store. I demanded a refund for her action and an argument occurred. She threatened me with the police and that she would shoot me. I left the store flag down police officer. The store manager tried to steal the chewing gum and peanuts I purchased by not returning them after I walked out the store to get the police. "You left the store, though" after pleading with her and the other cashier. The manager's attitude was far short of being a public figure. Deadly consequences could have occurred due to her behavior if she would have spoken to someone else.

The family dollar store in Rifle Colorado has no or little striping on their parking lot and no handicap parking markings at all. There was also no fire lane markings (which I'm not sure is required), but I know the handicaps are. I love that store and enjoy the employees, if they are ever there long enough to kinda get to know them which isn't very many of them which again tells me something.

On my way to work I decided to stop and do a little shopping. I frequent this store often as it is close to my job and my home. And I like the bargains. I had picked up several sale items and a few clearance items having about $20 or so in my hand. I happened upon this little babies dress that was marked at clearance for $1, so I took it to the counter with me along with one of a different price that I was looking for a different size (not available). As the casher was ringing up the items, I corrected him on one of the prices (the little dress). I explained to him that unless something had changed lately that the price marked is what he was to give it to me for.

The young man went to his manager while I waited. She returned (no name, I did ask for it at a later time, did not get it) to explain that it was not marked correctly. That she marked those items her self. I explained that it was stickered and that she should give it to me at that price. Her response to me was I will put it back before I give it to you for that price, you either take it for $5 or don't buy it. Then she explained how people change the tags all of the time, suggesting that I had changed or altered the tag. You could see that it was the original sticker and had not been altered in any way. (Orange clearance sticker). There were several clearance items through out the store and this was the only dress of its kind. I bought it for the $5 but I had no one in the store to assist me but her. After I ask for her name; she never gave it. She wrote a number and stated this is her corporate manager's number. Being in a hurry and on the way to work, I started to dial the number given me. I was surprised that it was not even a valid number or complete.

The clearance price was not even the real issue, other than she should have honored the price marked. The real issue is that she was rude and caused me embarrassment by suggesting that I may have changed or altered the price of the Item. I really felt like leaving the entire purchase on the counter, but chose not to add to the problem of the issue and it was surely not the young man that was the problem. He was very polite and assisting. The store manager, on the hand, has serious people skill issues and should be retrained on how to deal with different counter issues. Now! My question is has the rules changed? Does the store have to honor the price marked on the item? I have not had many issues of this sort, but the few that I have had the item was sold as marked. Thank you for listening to my complaint and hopefully this will give the next customer a more pleasant visit.

enough is enough. i went in to purchase some dishliquid, Joy to be exact. i seen a sale tag for $1.oo so i get 2. when it rang up it was $1.15 so i told her there was a sales tag. so she went to find out then she brouht back the tag and said this sale is over. so i told her well i should pay the price it has on tag. well further more she called another employee and she was rude and said she dont have to sale it to me for that price so she said i'll get the manager but she'll tell you the same so manager came up and said well if sale is over i dont have to honor it and said on the bottom fine print that no one normally read shows it expired. so i said well am i suppose to drop to the floor to see that it had a date(it was on the bottom shelf. either way it went its still out there so to everyone that sees this would expcet it to be on sale for the $1. i then again said by law your allowed to sale me at least one for that price and she said no thats why we put dates so we dont have to honor it but this tag had been over with for about two weeks so i asked for a corporate number and she said i have to go on line to get it.

i said i dont have internet access she said well thats the only way you can get the number so i asked for her supervisor # and she said i dont have that number either you have to go online so i walked out only purchasing the dishliquid to avoid having to make another stop before i went home to attend my sick child. if he wasnt ill i would have just left the product. and have gone to another store. in these times in days every cent counts so 0.30 . its not so much about the amount its the principal of the matter.i could have saved for something else. but this store when i go in always has some type of issue. like how are you suppose to know if a jacket fits you if you have to purchase it and not able to try on. i understand if packet was closed and you can always return but if a grown woman cant try on why waste the time buying it and havign to return it just because you dont have trying rooms it wasnt as if she need to get undressed to try on a winter jacket but the lady just wants to be rude. then they of course have to be on the phone personnal calls all loud no one wants to know there business but they allow all to hear.

then instead of the hello did you find everything okay its just hanging faces you can tell when people dont want to work but customer service is the only way you can guarantee a reoccuring visit. if you dont want to work or if you are having a personall problem dont take it out on customers. who doesnt have a problem thats why so many places are loosing out cause of the rudeness and attitudes they have. i'm not saying customer are always right but not all customers deserve to be treated wrong becasue you feel like it.

I am normally not the type of person to complain. I work in customer service and know what a challenging job it is. But I cant and will not over look this problem. On 11-22-09 I was in store # 5344 in Marianna Florida. At this particular store I encountered some of the rudest store clerks that Ive ever met. The entire time Im in the store shopping the clerks were carrying on a loud and what seemed to be a flirtation conversation with a man. At some point during my shopping my 4 year old autistic nephew needed to use the restroom. My husband politely asked one of the clerks where the bathroom was, she told him where it was located in the store.

Upon arriving at the restroom the door was locked. My husband again had to track down a clerk because they were not at a register but out wondering around with the gentleman she was having a conversation with. My husband asked the clerk if the bathroom was out of order because the door was locked. She said no but that she didnt have a key. Now at this point about 10 minutes have passed and my autistic nephew is in tears because he has to go to the bathroom. I go to check out (which I had to wait for a clerk because again there was no one at the register) My husband went back to the bathroom and was able to unlock the door himself using a car key.

Toward the end of my checkout another clerk came up using a loud tone wanting to know how the man got in the bathroom. I told her I was unsure of how he done it. She replied by screaming at me and saying she could call the police for breaking in to a bathroom. I stood by the exit door to wait on my husband and nephew, when they walked out the restroom this same lady yelled at him in front of my autistic nephew. She was yelling wanting to know how he got in. I told my husband just to come on and get my nephew out of the store because of the hostile treatment we were receiving.

By the time we got my nephew in the car he was in full blown tears from the way this lady was yelling at them. Once we got him in the car and somewhat calmed down, I went back in the store to get the managers name and number. I again get yelled at from the moment I walked thru the door. The clerk was screaming saying what you want a number to complain I said yes mam. She again yells and says there, there it is, get it and call, just make sure you tell the truth. I wrote the number down and headed to my car. This clerk continued yelling as I was walking out the door. Now I work in customer service, Im a manager and I know that this is no way to treat a paying customer. If one of my employees treated a customer the way that this lady treated me and my family, they would not have a job. This was an experience that could have been avoided had the clerks that were running this store been a little bit more concerned about their customers and doing their job in a professional manner. Something needs to be done about this. I had to take this child home to his mother and explain why he was so upset and why I allowed a woman to yell at him.

It was Sun Nov 11,2009 at 7:50pm.My husband and I walked in to get 2 items that we needed,While walking up an isle the manager(I assum)hollered at the other girls stating they should have locked the doors,(Store hours posted 10am-8pm)I then asked where are the light bulbs she states isle 3,on the way up to pay she states have 3 minutes till closeing,Husband and I paid for our things and left,On my receipt the time shows that we still have 5 minutes till closing,I really do not like the way that we were treated and someone needs to let this lady(April)someyhing on her customer service skills,I to was store manager for 7 yrs for a retail store and never in the 7 yrs did I treat our customer's(without customer's store's would not be open)like dirt.I will be calling corporate to complain about this,I will be letting all my family and friend NOT TO SHOP AT THIS FAMILY DOLLAR.

It was around 3:45 or 4pm When I was done getting the items that I needed I got onto the line which streched a pretty good distance from the register, I looked to find that 3 employees where at the front( one was the store manager),they where eating, singing, joking around and 1 was at the register messing around as well. The cashier had exchanged some words with the lady he was attending to (the argument was unknown) the lady walked out the store when the cashier left the register and ran out the store and yelled you look like a f*** man you Bi***. at this point all the customers on line we aggitated and confused. the lady came back to the store and told the cashier that what he did was not a good thing and inappropriate and disrespectful and he told her to get the f*** out the store or they will call the police on the woman, so she left.

after nearly two weeks of food poison symptoms and having been to the doctor to treat symptoms, i did some personal research, first of all my shelves and found expired Oreo Cakester which i had purchased unknowingly a month out of date. after my discovery, i then drove to the same store which the cakes were purchased and found Oreo DoubleStuff packages out of date. After i received my receipt for the expired product i asked the clerk to check the expiration date. I then asked for the store manager (politely) and she replied that she was the store manager. She confirmed the package was outdated and asked if i wanted my money back. I then informed her that i had been sick and was there to check her expiration dates on similar products and was unhappy to see that i had found many items expired. I also informed her of my illness and asked that she would contact her vendors to remove the items before others become sick.

I bought a picture frame from the family dollar store a week ago and when I went to hang it up I accidentally dropped it the glass didn't break but the sides did I called the store to see what the return policy was and was told that I would need to speak with the manager so when she handed him the phone she told him what happened. He said before he picked up the phone "I didn't break it so it's not my problem". Then he answered and said "this is the manager what's up"

I said "yes I purchased a picture frame and dropped it I DO have the receipt and I was wondering if I could exchange it or at least what the policy is", he then said "well I didn't drop it so it's not my problem you can't return it just because your clumsy" I said "excuse me so I can't exchange it even though I have a receipt because you didn't break it?" he said "NO like i said it's not my problem that your clumsy and broke it I didn't break it so it's your problem not ours". I then said " I WILL be contacting your corporate office to let them know about this "he then said "that's fine call them I don't give a [expletive].

I hung up and immediately called them no answer of course so I left a message, and even emailed them. I have NEVER been talked to like this before. So I called another store and they said if I have my receipt I CAN exchange no problem at all. I am so livid I can barely think straight I have never had a problem before besides the staff at all of the stores I go to are very impersonal and not friendly in the least. I can't believe this. Something needs to be done. I now have to drive out of the way to another town to take this back

ok this was the 30 of july this happened i when to the check stand after gettig all the things the computer got stuck and i had to wait so they told me to go to the other line they then told me too go back so took my 5.00 certifiateand then she told me to but in my card i looked at the recete and told her it was not taken off she told me she was too busy to take care of it to come back on saturday she would take care of it so in good faith i left my apulation there before i left for work on the computer

ok on saturday in the morning at 7.45 i was out side waiting to get in it was 8.15 before they opened the store .i asked her about the refound but she told me she was too busy again i paidfor my things and have 5.00 gift certifiateand more then 25 dolars so i gave both to him they took that of but i waked home but everything away notice they charger me twice for paper towels but i only got one i went over again to talk with her she told me that she could not give me anymoney back for the first day and she had to invisagate th matter before she would give me anything but she was too busy .

so i went back home and waited two of my friends went with me i asked her nicely about the matter she told me again she did not have time i told her i was not going to fight with her then i felf the store with my friend they told me she had no right to treat me in that way they did not what to go back to that store again .she could be talk too about how she treats her coutimors

We stopped at the family dollar to buy trash bags. We entered the store, not familiar with the store, my husband went to the left, I went to the right, looking for trash bags. I spotted them, on an end cap, at the back side of the store. I proceeded to walk to the area where the bags were located. I started to walk between a section where cokes were stored, next thing I knew I was falling. My feet slipped out from under me. I hit the floor. I felt something sticky, and wet. I looked at the floor and it was covered with a sticky substance. It appeared to be some type of syrup.

I yelled when I hit the floor. No one from the store even came to find out what was wrong. My spouse came running, and one customer offered to help me up. My husband yelled for help. No one offered to call ambulance, police or anything. They grabbed the mop bucket cleaned the mess, took my name and address, and gave me a bag to cover my car seats. No questions on if I was ok, or anything. Right arm hurts, right leg hurts. But other than that all seems ok. I am a heart patient and on blood thinners.

Starting in march of this year, the store manager at the time would follow me around the store with a box cutter in here hand, while my 7yr. old son, that have special needs, was with me and every incident that would happen noone will give me info to write a complait, i was told by randy one of the superviser, "that i didnt need to write a compliant, that he will take care of it", never did, i brought to his attention again, again,the dates of the incidents, he told me," the camaras wasnt working, he cant see anything",

then i talk to grey s. another superviser, he said, " that the employees are allow to walk around with box cutter in there hand because thats the only way, they can open the boxes", and my point is, my child was in danger, iv been living in this area for 13yrs., never had a problem like this before, alwas use the store, for my family needs. She follow my 7yr. old son, me, from the back of the store to the front of the store, where the cashiers are, no boxes, but box cutter still open, behind my son ,me, and nothing was done about the continous problems, she still works there with the same nasty attitude. Looking for a solution, thank you.

Monday, June 22nd at aprox. 11:00am I entered the Family Dollar on the corner of Firestone and 103rd st.in Jacksinville Florida. As I walked in, I wished the cashier and another woman good morning than I proceeded to walk to the isle where the sanitary products are kept. Before reaching my destination the cashier asked "is that a backpack on your back?" Not hearing her clearly, I asked her what she had said. This time, and to my surprise the woman next to her said in a very rude and assertive tone "she said is that a backpack on your back?" I replied "yes mam it is." she then said that I would have to give her my pack to hold or leave the store.

I then explained to her that I just returned from a doctors appointment, I had perscription drugs in my pack and would not feel comefortable with leaving it with her. If somethong were to happen I could get in a lot of trouble. She then replied "I dont give a **** what's in your bag, you either give it to me or you get the **** out of my store. after hearing this and being insulted by her, I said " you can *******, I will take my buisness to another store. As I proceeded to walk out of the store she started screaming at me saying " **** you ya stupid white*****!"

I was so shocked by what she said I didnt know how to respond. after she finished her racial slurs, I asked her for her name and position, however she would not give it to me. she would just give me the finger and insult my race. After being insulted by this employee who would not give me her name I went to my jeep and called the corperate office. when she saw me on the phone she came outside and started up again flipping the middle finger at me and again calling me a white *****.

I asked her again for her name and she told me to come back in the store and she would write it down for me. she then walked back in the Family Dollar giving me the middle finger through the window like a twelve year old. through all the comotion a police officer pulled up next to my jeep and asked me what was going on. I explained the entire story to him and asked If he could get her name so that I could file a customer complaint against her. The officer aproached the Family Dollar and was met by the cashier outside the building, not the woman causing the problem.

After speaking with the cashier for about 30 seconds, the officer came back to my jeep and said " the womans name is Bobbie and she is the General Manager" UNBELIEVABLE! If the Family Dollar hires this type of individual to run their store, I think it is time for them to reconsider their interviewing process.

This experience has shaken me to the bone and I will never shop at any of their stores again! (when I was outside I looked for any signs that may have been posted saying backpacks were not permitted in this store. there were none.) If [they] are going to refuse entry or service to any persons wearing a backpack it should be posted for all to see. It should not be used as a tool for someone to discriminate.

I have been shopping at Family Dollar for over 3 years now @ store # 5379 and recently was an employee of family dollar for the Christmas season. I became very friendly and comfortable with the staff and the location was convenient for me to shop. This Tuesday 6/16 I had an experience that was none to say the least, terrible. I went into store # 5379 to purchase toilet paper. I arrived at the register and had $7 dollars exactly. I handed the money over to the man behind the register and for some strange reason or another; he looked lost as if he didnt know what he was doing. Having said that, he types in $7 and there was a balance of $.04 remaining for me to pay. So I searched in my purse and unfortunately, I couldnt find any change. I told him, I didnt have it and he replied What do you want me to do? I cant do anything for you. I then asked him to get his manager and he stated that he was the manager.

I told him "What, are you kidding me, what kind of management is this." He then replied back Who are you to tell me what type of manager I am. I am very well educated. How dare you talk to me with disrespect! I stood in shock. I am sure that this company is not that bad in the slums for four cents. Well, none to say the least another gentleman was so considerate and offered ten cents for me to pay for the balance. The man at the register took the ten cents, then he dropped the difference from the change along with the receipt on the counter and stepped back waiting for me to move from the counter. I told him to keep the change just in case some one else might just come up short and you would not believe what he replied with. He replied You keep the change since you probably will need it! I am shocked as to how he handled himself. The way he handled himself was very unprofessional and not educated at all!

I asked him to give me his name, the name of the District Manager and phone # to contact him at as I will be reporting this situation. His handwriting was illegible and if I didnt ask for his name, I probably wouldnt know it either. (I already knew who to contact and how to go about making reports as I have been in management for many years. I wanted to see how he would be reacting, and what a reaction he gave to me! Dont forget, I was a former employee and I have the phone# to contact.) I would have never treated any consumer in that manner or any manner that was inappropriate or misrepresented myself and the company. I hope that action will be taken behind this situation and treated with up most importance!!! I enjoy shopping @ store# 5379 but will feel very uncomfortable going in there because of the way that I have been treated as a consumer, especially by claims of a manager. I work very hard for my pay and would like to give my money to businesses that would treat me with importance too! I am going to report this to the Better Business Bureau as well as Consumer Relations regarding the way I have been treated.

The mgr. advised me that that was all she could do for me. I left the receipt and the item in the store stating I didn't want it. Where I reside there is limited shopping stores. I have sent this month at the store over $130.00. I have utilized this store for my family of four every month for our needs to be meant for two years. I feel I am not a valued customer, and will need to take my business else where.

Family Dollar store at this location removed their trash can from the front entrance door recently and this has caused the sidewalk and parking lot to be littered with trash.

I have witness many of Family Dollars's customers to drop trash right there on the sidewalk after not being able to find a trash can outside. Whatever the rationale for removing the outside trash can was, it is inadequate. This is contributing to trashing out the neighborhood when we are doing our best to keep the community clean.

We need your help so I encourage corporate to install the outside trash can back into it's proper place.

Thanks,

On May 21, 2009 I had to go into the store and purchase some things for niece that was with me. I am disabled and am in a wheel chair. And most of you know that shopping at Family Dollar in a wheel chair is not an easy task to do. My niece say's are'nt there suppose to wider isles for you to shop in and I said yes they are. Well, even trying to gain entry into the store was impossible as the candy machine and the sales flyer rack were located right behind the door.

After making our purchase I asked to speak to the store manager who was the person that checked me out, and introduced myself to him and told him that I was a voluteer disability advocate and that the store was not barrie free, and that the isles were not 36" of clear floor space, to much stuff in the isles and the candy machine behind the door had to be moved well needless to say this cause an issue for him he began yelling at me and telling me that if I did not leave the store he would be calling the police, I told him I would call them self he would like.

Then in that same week I got a call about a mother and daughter that were in the store the daughter is disabled and they had been in the store about 15 minutes when the same manager approached them and said if your not buying anything you have to leave the store I will call the police,

then got a call yesterday from a friend that just got a service dog that tried to shop at Family Dollar and upon entering the store she was greeted by an employee that told her she had to take her dog back to her car because animals were not allowed in the store and she tried to explain to her that it is a service animal and I have the documentation to show it is a service dog. But again she was told if she entered the store the police would be called.

Are there really that many blind people in the world when it comes to the disabled what are we second class citizens. I hope the day never comes that something serious ever happens to them and someone does not treat them with respect because they will be the first ones to complain my rights my rights.

On May 21, 2009 I had to go into the store and purchase some things for niece that was with me. I am disabled and am in a wheel chair. And most of you know that shopping at Family Dollar in a wheel chair is not an easy task to do. My niece say's are'nt there suppose to wider isles for you to shop in and I said yes they are. Well, even trying to gain entry into the store was impossible as the candy machine and the sales flyer rack were located right behind the door.

After making our purchase I asked to speak to the store manager who was the person that checked me out, and introduced myself to him and told him that I was a voluteer disability advocate and that the store was not barrie free, and that the isles were not 36" of clear floor space, to much stuff in the isles and the candy machine behind the door had to be moved well needless to say this cause an issue for him he began yelling at me and telling me that if I did not leave the store he would be calling the police, I told him I would call them self he would like.

Then in that same week I got a call about a mother and daughter that were in the store the daughter is disabled and they had been in the store about 15 minutes when the same manager approached them and said if your not buying anything you have to leave the store I will call the police, and then got a call yesterday from a friend that just got a service dog that tried to shop at Family Dollar and upon entering the store she was greeted by an employee that told her she had to take her dog back to her car because animals were not allowed in the store and she tried to explain to her that it is a service animal and I have the documentation to show it is a service dog. But again she was told if she entered the store the police would be called. Are there really that many blind people in the world when it comes to the disabled what are we second class citizens. I hope the day never comes that something serious ever happens to them and someone does not treat them with respect because they will be the first ones to complain my rights my rights.

first of all the lines are always long, with one cashier. thats one reason i hardly go there. but today in line at the register with a line full of people. the manager standing at another register not opened and eating. says to me you need to stop eating. i just ignored her. as i was leaving out she said seriously you need to stop eating. I have a medical problem. i shouldn't have to explain myself or feel humilated in front of people. This is the first time I have ever done a complaint about anyone or anything in my life.

i bought a pack of the $5,12double tissueroll toilet paper(family dollar value)and when we almost used most of them,then i saw that 4 of the rolls had something smudged on them that look like blood.

i bought a pack of the $5,12double tissueroll toilet paper(family dollar value)and when we almost used most of them,then i saw that 4 of the rolls had something smudged on them that look like blood.

DETROIT, MICHIGAN /FAMILY DOLLAR STORE # On March 26, 2009 I attempted to return a defective fleece blanket that I bought a few weeks eariler. I brung in the wrong Fam.Dollar receipt and was willing to receive store credit because I had planned on buying some things too. To make long story short and this is a condenced version because I was involved in this standoff for two and one half (2 1/2) hours. I was questioned and doughted like a terroist spy, over $15.00. Can you go get the receipt, where is the packageing, how do I know it's less than 30 days, try another Family dollar, come back tomorrow and see the day shift manger and every excuse in the book not to give me my refund or a store credit which I was due thus the stores posted return policy that she pointed out to me. I was well grommed and respectable, did I look like a rouge, NO. The manager would not buldge even when she realized she was wrong.

As I was leaving the 21 yr old female manger C.W. yelled out to me a 49 year old woman with a child her age, some foolishness and 'and dont come back here...' I went home found my receipt and checked the date. It was day 30. I went back to the store, stood in line and when the cashier, Mark, saw me he began laughing and pointing and told me straight out that I had to go to another Family Dollar because he dont have to help me. When informed of the law (second time) he said the blanket was dirty made rude coments about times must be hard and said that I was selling my household goods to get a dollar. He had a store full of customers laughing at me.

The manger C.W. took the receipt that Mark threw back onto my package, saw it to be valid and said she would do the refund, but of course after she waited on 5-7 other customers. As I stood waiting and waiting, Mark kept talking tauting and harrassing me; talking aloud incenuating that I was in need of money and that returning the item was an act of desperation for money and that the request for a refund was a shamefull act...etc. Two late teen males who made there purchase and left out, came back into the store to continue the laughter and jokes. They got to me and I messed up and told them what I did for a living...(proof of not being needy) they did not belive me and wanted proof.

I felt and told them that I should not have to prove my profession to get proper treatment and respect, so I dident show my proof, but they belived when the police arrived. I went outside w/ the Lieuteant and he got info for a incident report. You know they still did not give me my refund and I could only get through to a third party complaint center, but I will try and try again. I will keep hope alive! If you know of a lawyer in or around Detroit MI please help me out.

I am mentaly unable and unwilling to go into a Family Dollar store.In addition to the rude employees they also had an Eye Spy security Monintoring co. The unprofessional guy behind the mic and recorded camera was very insulting and kept threating me w/an illegal arrest.The guard in the store took a break during the standoff. Now I dont have a close, conveinent place to shop for my pet supplies and household goods.I now have an adversion for the youth of today, you never know what crazyness is next. They know little and DON'T CARE TO LEARN.

Family Dollar mailed an advertisement in my mail on 3/31/09. The ad stated that if you spend $25 or more the coupon allows you $5 off your purchase. So I went to my nearest store in my neighborhood the one that I usually visit at least once or twice a week - store #5372. After purchasing $31.75 I presented the coupon to the cashier. She looked at the coupon and shook her head, no, no, no. Right away I could detect her spanish accent. I asked her what was wrong, i sayed the coupon is self explantory in plain english. She must have taken offensive when i sayed that statement. She then called the manager to the register. She then begin to talk to the hispanic couple behind me in spanish. Their conversation continued in spanish about 2 minutes until the manager came up to the register. I have been living here in Mia Gardens for 48 yrs, and have taken spanish and I do know a little of their language. Her mannerism and attitude lead me to believe that her conversation was not a casual conversation but for 2 minutes she spoke only spanish about me, only my preception after dealing w/hispanics in Miami and experencing what most of them do when they think they are right and you are wrong. They only speak in spanish believing you can't understand them.

When the manager came to the register he looked at the coupon and then called someone else on how to deduct the $5. When he inserted the coupon to take off the $5, i stated that the good managers should inform their workers of any specials and how to perform them so they don't waste the customers time. He told me that he was the manager, and he just arrive at work. I proceed to tell him that a good manager informs their worker of special or whatever is important before the empoyees start their shift. It took offense at may statement right away. Apparently he nor the cashier had any knowledge about the special you all were advertising. He proceeded to tell me with an attitude so what I am a bad manager, i repeated what i had sayed earlier that a good manager would know exactly what's going on in their store. He immedicately cut my conversation short and told me to be quiet because I had already spoken.

I was outraged but continue to repeat what I had sayed. The bottom line is I am complaining about both the manager and cashier unprofessionalism with dealing with the public. I was not loud or disrespectful i even aplogize. He had no right telling me to be quite. I spend a lot of money in FD at different locations. Please address this matter with these two employees. Maybe someone could review the tapes. I did not get their names because I left there hot as hell. But, right away I knew that I was going to call or e-mail your company b/c this was down right unprofessional and if they have too treat their customers in this manner they should be working in stock where they have no conact with customers. Thank you for your cooperation concerning this matter. I visited Store 5372, at 6:13pm.

On February 15th I shopped at Family dollar located in Chubbuck Idaho Store Number 6641: Store manager Rose manager Brandy and found a big sign hanging on a phone rack stating in big black numerical $15 sell orig. $20 so i told the store cashier Cathy that i wanted to purchase it. Cathy was new and told the assistant manager Angela what i wnated to purchase. Angela walked to the phone rack got the phone for $15 and it rang up at $20. Angela said oh its not on sell anymore. I told her by federal law she needs to sell it to me for the price advertised and that family dollar does honor the mistake advertised. Angela said rules have changed for family dollar and she will call her manager Rose. Rose told her no we do not sell it for price advertised if its not on sell anymore.

This phones sell price ended on February 9th 2009 and it still had a sign hanging on the rack February 15th 2009 one day from a whole week. I did call and advise Angela (assistant manager) I would be contacting customer service corprate office on this matter and she responed in a I dont give a [bad] attitude and said Ok thats fine im just doing what my store manager said to do

This is false advertisement and showes that the chubbuck store in idaho does not care to follow federal laws or care about losing its customers because they can not check their sells daily. customers find themselves upset and never wanting to shop at the location again. This is losing customers for the store when its very unreliable to the customers with advertising items. who wants to shop were everything is false advertised.

Several racks of clothing were priced with really big signs on top of them which plainly stated everything on this rack was $3 Yet when you got to the check out the manager informs you that... thats not the right price.

I had several pieces of clothing picked out, and when I tried to check out, she told me that was not the price, when I ask her why it was priced so, she could not give me an answer, I stayed around for a while and noted 4 other customers had the same problem. I feel this is fraud, price misinterpertation.

On 1-04-2009, I went to the Family Dollar Store in Betsy Layne Kentucky, as I was there I almost left the store due to the way that there was not help at all in the store, when I went to check out there was a young girl that was in front of me in the line, she was having a hard time counting her money, which I really felt sorry for her, the cashier looked up at all of us in line and rolled her eyes, which then I was so upset, for the simple fact that she should have not done that to that young girl. then when It was my time to check out I had a credit card, not knowing that they only took debit, first there was no signs anywhere, all I seen was the VISA logo, I slide my card down the machine, only to watch the worker looking at the crowd of people and just rolling her eyes, then after about me doing 3 times, I looked at her and said it's asking for a PIN number I dont' have one this is VISA, she then let me know that they only take Debit, which was fine, but it's the way that she was acting, it's like I could not get her to help me at all.

then when I was telling her to take an item off, cause I only had a little cash on me, she then screams in the store for the other worker to bring her a key...saying this girl dont' have enough money..which I thought oh my what is this lady doing? then when the girls comes I explain to her that I have money, that I only had that amount on me, cause I did not know that they did not take credit. then the worker then tells me that if they had put up a sign saying only debit that people would not read it. I'm sure that is not true, I for one would have read it and I really think that the worker is not a friendly person, if she is just having a bad day, she should have not been there more then anything, the way that she treated the young girl, makes me mad more then anything.

I have looked for a web site to report to the family dollar...could not find one but you all, I will also be calling the store tomorrow and reporting it to the manager. her name was Sharon G. #6466 DATE: 01-04-2009 TIME: 16:38 just think that considering others in a store should be her number one job...thank you if you can help

On 1-04-2009, I went to the Family Dollar Store in Betsy Layne Kentucky, as I was there I almost left the store due to the way that there was not help at all in the store, when I went to check out..there was a young girl that was in front of me in the line, she was having a hard time counting her money, which I really felt sorry for her, the cashier looked up at all of us in line and rolled her eyes, which then I was so upset, for the simple fact that she should have not done that to that young girl...

then when It was my time to check out.I had a credit card, not knowing that they only took debit, first there was no signs anywhere, all I seen was the VISA logo, I slide my card down the machine, only to watch the worker looking at the crowd of people and just rolling her eyes, then after about me doing 3 times, I looked at her and said it's asking for a PIN number I dont' have one this is VISA, she then let me know that they only take Debit, which was fine, but it's the way that she was acting, it's like I could not get her to help me at all...then when I was telling her to take an item off, cause I only had a little cash on me, she then screams in the store for the other worker to bring her a key...saying this girl dont' have enough money..which I thought oh my what is this lady doing?

then when the girls comes I explain to her that I have money, that I only had that amount on me, cause I did not know that they did not take credit..then the worker then tells me that if they had put up a sign saying only debit that people would not read it...I'm sure that is not true, I for one would have read it and I really think that the worker is not a friendly person, if she is just having a bad day, she should have not been there more then anything, the way that she treated the young girl, makes me mad more then anything...I have looked for a web site to report to the family dollar...could not find one but you all, I will also be calling the store tomorrow and reporting it to the manager.... just think that considering others in a store should be her number one job...thank you if

On December 14, 2008 I purchased ten cans of smoked oysters from this establishment. On December 21, 2008 I consumed one of the cans, and no longer than 1/2 hour later. I began experiencing severe stomach cramps, to the point were I started vomiting. When I looked at the experation date on the can, it was just shy of six months expired.

This is not mine, nor my girlfriends first time experiencing this type of incident. Concerning expired food items, sold by The family Dollar chain. My first incident, resulted in Family Dollar sending me a $100.00 in gift certificates. Because the same food items, were expired by more than a year.

Severe stomach cramps, vomiting.

this manger is rude and how people work for her i cant understand when i asked her i needed help she either told me there would be some somewhere else but not what i wanted or had the nerve to get someone else to help me which makes me think she didnt want to help me and im not tthe only one this has happen to if she dontn want to help she needs to stay at home

My experience in this store was pleasant. The associates were very helpful when it came to locating items I needed. The cashier was friendly as well. Upon check-out the chatty cashier failed to give me a receipt which I needed to account for money spent. I called the store the next morning and explained this to the person that answered the phone. She advised me there was no way a receipt could be reprinted. Although I work in a professional setting now I once worked at a retail store and know that could not be further from the truth. She assumed she was dealing with an ignorant person, but I want her to know she is sadly mistaken .

I had the same experience as Adam did. Upon entering the store it only took me two seconds to reach aisle 1 and I overheard the security guard screaming a few times, Hey, hey. (Bag check I suppose. Though I had my MP3 player on, I still heard and chose to ignore him/her because I knew what I wanted and didn't see any reason to take off my bag for an item a few inches away from me.) To my surprise the product's placement was moved so I scanned the aisles to find it. This brought me back up front to where the product was now displayed; to the right of the cash register.

By this time, the manager had approached me and said I had to place my knapsack; which was fully secured on me with both straps on both arms, up front. I smiled and said o.k. yet ignored him as well. I saw what I wanted, grabbed it off the shelf, and went to the cashier. He stood there watching me as if I were some vagrant and the cashier looked at him to see if she should go ahead and ring me up.

I took the opportunity to tell the manager that the dynamic of a paying customer entering the store without being properly greeted and being told, I don't trust you but I want you to trust me with your personal belongings placed on the floor up front where anyone can grab them and take off, doesn't work for me. I finished up by telling him that I am a good person and shouldn't have to succumb to the excessive policing of human beings in this society and that I refuse to pay the price for a few people who shoplift. He then said sarcastically with quotes, Yeah, everybody's a good person. He went on to say they had camera's around the store.

I responded my case in point and additionally they had a security guard so what was the purpose of having to remove my bag??? I didn't go to Family Dollar with the intent to disrespect,if that is how they saw it, yet I recall the state of being I try to live by and that comes from Gandhi, Be the change you wish to see, and that change is not allowing anyone to treat me less than what my reasonable standards call for. If they had a standard bag check with cubicles, tickets, and a person monitoring the bags I probably would've adhered. Even then, what's funny about those set ups is they have a sign that says Not responsible for lost or stolen items, LOL. I smiled and wished them a Happy Thanksgiving, took my purchase AND my standards out the door ;).

I'm 34 years old. I ride my bicycle to work everyday in my work uniform. I carry a backpack to hold money, wallet, and stuff I purchase around town. When I entered the store she asked me to leave my pack on the floor at the end of the check out line where anyone could walk off with it. I felt like she was calling me a theif. I spend about 300.00-400.00$ a month. there is no diffrence between a woman carrying a big purse and my back pack. I was humiliated and insulted!

Loss of my buisness until problem is resolved.

Constantly they post lower prices than charged at register. While you take items out of cart, and cannot pay attn to scanned items on lcd readout, you are getting ripped off. i used calculator and included tax before checkout...my total was 87.98 the charge when time to pay was over 100.00 IT IS NOT LIKE THEY HAVE NOT BEEN TOLD OF THE PROBLEM, AND ASKED TO CHANGE THE PRICES. They treat us like we owe them, they are rude, uncaring and do not know how to bag. Items smusha nd break, or the plastic bags fail and items spill all over parking lot.

These ites are Chinese seconds and thirds and rejects with prices quadrupled. No regard fpor customer safety or satisfaction with exception of one employee.... Also found liquid medicarions opened and or leaking not removed to trash for months at a time with sticky shelves never washed from it. Anyone could have poisoned the medicine.

The service is awful, as an elderly woman it is hard for me to stand in the long lines there. I have politely ask that they addresss this matter, but I was completely ignored. I live in a small community and most of my neighbors and shoppers have the same complaint. The lines are much to long, I believe they trying not to hire additional help. There is always one register open, even though there are three available. I have said that I will protest, this is at every store. I feel that if I am spending my money there, service could be a lot better. All of the local churches and schools make purchases there. The service is awful...really awful.

I purchased a box of Family dollar brand Q-tips. I stuck the Q tip in my ear to clean it and the cotton came off in my ear canal. It was deep in there and i had to go to the emergency room to have it removed with tweezer. it was a scary situation and i think they should be pulled from shelves or some type of warning on the box.

It was deep in there and i had to go to the emergency room to have it removed with tweezer. it was a scary situation and i think they should be pulled from shelves or some type of warning on the box. i don't have insurance and i would like for the bill to be covered and maybe some pain and suffering for being scared sick and worried that it couldn't be removed or that my ear drum would be affected.

Upon returning, she then had to cancel the first charge and ring them up correctly. I left after saying thank you and have a nice day. I'm glad I didn't expect a thank you from her because I definitely didn't get one.

I would think with so many people out of work, I'm sure there is someone in our town that would gladly take her place if she is so unhappy with her job. Maybe she needs to be reminded of that fact.

Items in the store were marked down 40%, that price was on the item. There was a sign on front door and above the rack in which clothes were stating take an additional 50% off. When I got up to cash register it was ringing up the price for 40% off I told Rosefor(??she wrote her name down for me) that the sign stated 50% off already marked down and she stated the price on it was the mark down.

I asked for the manager but she was not there. I called by about 1:30 and was told manager was at the bank. I called at 2:30 and was told manager was gone for the day and wouldn't be back until the next day. I was also given the name Sharon (clerk wrote the name down) for the manager's name but when I called the lady answered phone(didn't identify herself) stated the manager name was Shannon. When I asked if I could have the district number I was told that I would have to call back because she had another line coming in and she had to answer.

an example was the price of one item was $8.99 X 40% = $3.60--the item was marked $5.49 that is what she was charging not taking additional 50% off.

I bought a bottle of Gain laundry detergent. When I arrived home and unloaded my bags I noticed the jar was a little light.I opened it and it was half empty, I went back to the store to exchange it, with reciept in hand. The store manager refused to exchange it. And accused me of going home and pouring out half the bottle. I told her I paid for a new bottle and was going to get it.

She called me a thief and called security and he pushed me when I tried to leave with my Gain,I pointed out to her that the employee who rung me up did not bag my purchaces so would not know if the bottle was half empty. I mean she asked him was my Gain half empty and he shrugged and then said NO! I wonder if they open each bottle before everyone buying Gain walks out the door?, I highly doubt it.(note: Niether the Guard or Store Mngr. NEVER looked at my reciept!) It had only been 20 min since I left the store.

This incedent caused me to have an Anxiety Attack and break my emotional and mental state completely.I had just spent over $75.00 in the Family Dollar store as I do every 3 weeks to stock up on all my family needs.I still have half the bottle of Gain I refuse to use it but keep it as a reminder to always check my items before I get checked out! Upset to the extent that I will NEVER shop at Family Dollar as long as I live and will tell all my friends and family to do the same. I bought detergent from Walgreen's seeing that I would not have enough Detergent for my laundry.

I had purchased a broom from family dollar on the 5th of this month (July).

while sweeping my house the broom broke in half and when it snapped back in place it caught my pinky finger resulting in stitches, antibiotics as well as pain pills. i have tried to talk to the manager and corporate and all i get is the run around or the opition of having my broom replace for another broom just like it.

I called my friend who also used this product and she said the same thing was happening about the white stringy film that came out of her mouth but she was not sure if this was supposed to do this or not.

I kept using it since my friend seemed to think it was okay. I then started to get a feeling like there was fuzz or hair in the back of my tongue/throat.

I called my doctor and made an appointment. She said it looked like hairy black tongue. I never heard of such a thing. She said it is caused by yeast. She told me to brush my tongue. I started to do this and things started to get worse. My throat felt like it was on fire and that I was swallowing razor blades. I called my doctor again and she thought it was acid reflux. I started to take over the counter Pepcid. That did not help so I bought another a stronger brand of antacid. This still did not help, I was suffering really bad. I could not eat or swallow my medication. I am supposed to have bladder surgery in August.

I called my doctor back again and told her it was worse and that it was not only painful and hard to swallow but it felt like there was something caught in the back of my throat. She called in a prescription for Nexium. This did not help at all, meanwhile a week and several days went by so my doctor had me call an ear nose and throat doctor which I did and got an appointment. He scoped my mouth and down my throat and said it looked like Oral Thrush which is a yeast infection. He prescribed me more medication which is finally starting to help me some. I am still very miserable not to mention my voice is very hoarse. This problem started after using this whitening mouthwash. My husband said that the proxide in the mouthwash probably stripped all of the good bacteria in my mouth and throat opening me up to get this terrible infection and horrible ulcers in my mouth and throat.

I immediately went on line to do a search and other people have had the same experience. They said it started out with the feeling of hair in the back of their tongue. I am so upset about this whole ordeal. Of course I stopped using this product. I still have the bottle which is over half empty. My friend suggested to have the bottle analzed by a lab to see what is in it. I truly feel this product caused all of my problems. I want to make sure that no other people have to through the hell that I went through. I feel that I deserve to get reimbursed for all of suffering I had to go through not to mention my time traveling back and forth to the pharmacy and doctor offices I went to. Can you please help me? Thank you!

I saw this employee stealing shirts off the rack in the store,making up phony allegations about customers,being extremely rude to other employees and customers

marand your store maniger at carson city never works sundays she opens the store at 9:00 and punches her self in at 8:00 and i now this from asking the other employies but they wont complane to you becouse they are freinds with maranda i know for a fact that she has not worked a afternoon or sunday in 8 weeks or more she is allso rood to custermers thank you

I would just like this to change so it is equal to all the employies its not faire that just because she is the boss that she can treet all the other employies that way

The Family Dollar cashier was very rude, was making fun of me, told me to shut up when I was explaining something, was complaining about me in English and in his language--and unkind to other customers, too.

I was trying to explain that the advertised prise was different to the price at the register, and he said that he didn't care. I told him that legally he was forced to give me the advertised price, and he started to make fun of me saying that even if I bring a lawyer he won't give me the price because it was his store. The other cashier told him give her the right price, then told me to shut up. The other cashier finished helping me.

A short time ago I e-mailed a complaint to a family dollar website about the condition of a store located in Elkhart,In.(Nappanee St.) They cleaned up the filth.But they are still a fire hazard inside the store. Merchandise,stock boxes,stock carts all out on the sales floors blocking more than half of the aisles in some way.Making it very unsafe basically a fire hazard. I plan on contacting code enforcement about this issue.

I have been shopping at this store for the last 6 years. A couple of weeks a go. I went into the store,and found the the store manager has seperated the black hair products away from the normally used white people products...the white people products remain in the same usual place the the products which black people use have been barracade in a small corner behind the cashiers counter along with batteries and radio and a small amount of hispanic hair products...in this space you can not enter with a basket theres a large sign saying NO BASKETS BEYOND THIS POINT. Tihs is a disgrace to blacks...you seperate this this ..like all black people will steal.When will this stupidity change..we want this changed or if thats the case barracade all the the shampoos and perms

This embrassing the black community thats comes in to that particular store for the things they need....its very Bold segeration

I have a major problem with the employees at the Family Dollar store on Broadway ave here in Lorain. They are very rude, and inconsiderate, they play loud rap music with vulgar words and are very very unprofessional in their apperance and the way they run your store, i am sorry that unemployable fools like the 2 african american women that were there today Feb 1 2007 at about 5:30 pm.

They are very poor people , people they need to be fired or your store may lose alot of business, you really need to send someone there that is at the very least considerate of the patrons that frequent your establishment. There were also a handful of kids in your store bothering and pushing guests, jumping on their shopping carts demanding a dollar to use the cart. I believe that they were the children of the 2 employees that were there.

I honestly, think something needs to be done immediately. if nothing is done i will contact the B. B. B. and see about getting that store shut down, i do not mean to degrade your store, but the employees need to be fired or reprimanded immediately, they are costing you money. I am not normally a snitch, but, their unprofessionalism and rudeness needs to be addressed.

I used the internet to try and activate my motorola pre paid tracfone and I did everything correct. But when I got to the part about going to my telephone number it wouldn't show.I then went to the next step and that said that there were difficulties.

They Talk so bad to the customers.Every time I come in the store. they be following me around like I am going to take something from them. I dont steal. Plus they have a camera in the worker bath room where they can see you use the bathroom.

I recently started a small buisness and have relocated in a short period of time. therefore, i found i needed many items to get things done. rather than traveling many miles to the next large shoppining area. (which is one hr away) I decided to try family dollar. ive not been there often but, due to the urgency of my situation i thought id give it a try. anyway, it turns out they had a good chunk of stuff i needed so i purchased it.

Without any assistance from staff. i asked specifically for items they may have. in response i got a very anoyed look and told no. as the employee(s) returned to their book at the counter. They did have the items i requested after all, but, it was too much to look or show me themselves. anyway, i purchased all i needed then asked if theyed be getting more.( the next employee said maybe. that was two months ago, havnt seen any new invitory since. All im asking is a little courtesy and maybe for someone to restock. the book cant be that good.. and stop acting like everyone that comes in there is a person that kicked your dog..

Purchased an item(lamp)for $10.00.The Globe was busted when i opened the box.Took it back where it was purchased.Manager sd it had been put on clearence,and they did'nt have that item anymore,and if she gave my refund or exchange for anything else,her company would suffer a loss.I asked her why customers should take the loss.After feeling uncomfortabe about this i asked could i get an item of the clearence value $7.50.

After being very unprofessional she agreed to let me get an item. I walked back to the back and got a $5.50 box of soap powders. When i went back to the counter she was on the phone for ten min. or more.Then she said i had to get the same value amount back.I asked her if i could get the $10.00 box and pay the difference.After a lot of mumbling she agreed.When i returned she was on the phone again!

I waited for her to get off.Signed some return slip and as i was about to pay she sd we dont take debit i asked if it was ok to right a check.She agreed, so i wrote the check and showed her my id. She says out of the blue quoteYou know this is illeagal! I asked her what was illeagal, she sd my drivers licences was from another state.I explained we owned two homes and we live 6 months at each beacuse of personal reasons.Well needless to say as i came out the store a family was standing on the sidewalk.

They sd they have never seen such a poor way of handeling this situation.I assured them i would never return to this location of business again. I feel i spend a couple thousand in your stores a year,and to think $10.00 retail has costed you company a loss. Its ashamed.....thank you for letting me blow the steam on your complaint line,but it still dont make this right.

I had brought some Deep Action Cream Cleanser for my face.I got two kinds they pricd at $4.50.The guy scaned the same one two times. He did not scan each one of them because they looked alike but they were not.I wanted my money back.

At first Anita said she would give me money back, then she change her mind. I am 13years old. All I want is my money back.

I went to buy advertised special Scott tissue 12 roll pkg. for $5.00. the store was out(sale started today). I asked the clerk and she said they were out. I asked for a rain check and was told they do not give rain checks. I then asked to speak to the manager and she proudly informed me that she was the asst. manager.She made no attempt to offer any apologies or to see that I was a satisfied customer. I think that Family Dollar needs to re-evaluate this policy. It forces me to shop at Wal-Mart.

I paid with a check earlyer in the day. I went back to the same store and had my check regected. I went to my bank and they said there was no reason except if the clerk would have put a wrong # from my Drivers liences. The manager refused to even try another check. I asked them to check their machine and they would not even make an effort. I am very dissappointed because I do a lot of buying at these stores.

I just want to register a complaint about the condition of the Moab store. The floors are dirty, merchandise scattered all over, carts with merchandis in boxes in aisles, merchandise on the floors,just generally unkept store and only one checker with people waiting in line all the time.It would be nice to have more checkers and a clean well organized store and this one is not either and I am not the only person that feels this way..new management needed and more help.

well the manager jamie is very rude i mean she shouldn't even be a manager she is very immature too one day i walked in right before closing and she got upset and ask what do you need were closing and i said i just need a quick run in and out she said ok she just acts like she's mad all the time yesterday she was telling so many people how she had to take her pain pills around the clock for her mouth and she seemed like she was feeling no pain that's for sure you could really tell that she was taking something strong.

EVERYTIME I ENTER THE FAMILY DOLLAR CENTRAL ISLIP STORE ON 58 E. SUFFOLK AVE. IT IS IN A MESS. I'M HANDICAPPED AND CAN'T ACCESS MANY OF THE ISLES, DUE TO BOXES EVERY WHERE. THE FLOORS ARE DIRTY, YOU CAN'T FIND ANY MECHANDISE DUE TO THE OVER CROWDED BOXES EVERY WHERE AND THAT THE PRODUCT AS NOT BEEN PLACE ON THE SHELFS. THIS STORE IS VERY UNSAFE TO SHOP IN AND DIRTY. THERE ARE VERY LITTLE WORKERS THEIR, SO IT'S IMMPOSSIABLE TO CLEAN UP AND MAINTAIN THIS STORE. THIS STORE IS NOT FIT FOR A DOG, LET ALONGE, FOR AN HUMAN BEING.