Family Dollar

james of detroit, MI March 13, 2010

I entered the store at 9:40am sat,3/13/10 to purchase 5 items. I was told to leave my backpack w/ laptop w/ the cashier. after buying the items w/ a government food card, i went to where the cashier placed my backpk about 9' from her to sort items to place in backpk, she just about litterely told me to exit the store. Idemanded a refund for her action and a argument occurred, she threatened me w/ the police and that she would shoot me. I left the store flag down police officer. the store mngr tried to steal the chewing gum and peanuts i purchased by not returning them after i walked out the store to get the police. " you left the store, tough" after pleading w/ her and the other cashier. the mngr attitude was far short of being a public figure, deadly consequences could have occured due to her behavior if she would have spoken to someone else.

holly of rifle, CO February 4, 2010

the family dollar store in Rifle colo has no or little striping on their parking lot and no handicap parking markings at all. no fire lane markings (which i'm not sure is required) but i know the handicaps are. i love that store and enjoy the employees if they are ever there long enough to kinda get to know them which isn't very many of them which again tells me something.

Donna of Melvindale, MI January 10, 2010

On my way to work I decided to stop and do a little shopping. I frequent this store often as it is close to my job and my home. and I like the bargins. I had picked up several sale items and a few clearance items having about 20 or so in my hand. I happened upon this little babies dress that was makred at clearance for 1 so I took it to the couter with me along with one of a diferent price that I was looking for a different size ( not available). As the casher was ringing up the Items I corrected him on one of the prices ( the little dress). I explained to him that unless something had changed lately that the price marked is what he was to give it to me for.

The young man went to his manager while I waited.She returned (no name, I did ask for it at a later time, did not get it)to explain that it was not marked correctly. That she marked those items herself. I explained that it was stickered and that she should give it to me at that price.Her response to me was I will put it back before I give it to you for that price, You either take it for 5 or don't buy it.Then she explained how people change the tags all of the time, suggesting that I had changed or altered the tag.You could see that it was the original sticker and had not been altered in any way. (orange clearance sticker) There were severl clearance items through out the store and this was the only dress of it's kind,( I bought it for the 5 dollars) but I had no one in the store to assist me but her. After I ask for her name( she never gave it) She wrote a number and stated this is her corporate managers number.Being in a hurry and on the way to work I started to dial the number given me. I was surprised that it was not even a valid number or complete.

The clearance price was not even the real issue, other than she should have honored the price marked. The real issue is that she was rude and caused me embarassement by suggesting that I may have changed or altered the price of the Item. I really felt like leaving the entire purchase on the counter, but chose not to add to the problem of the issue and It was surely not the young man that was the problem. He was very polite and assisting.

The store manager, on the hand, has serious people skill issues, and should be retrained on how to deal with different counter issues. Now! my question is... Has the rules changed , does the store have to honor the price marked on the item ? I have not had many isues of this sort, but the few that I have had the item was sold as marked. Thank you for listening to my complaint and hopefully this will give the next customer a more pleasant visit.

janie of houston, TX December 3, 2009

enough is enough. i went in to purchase some dishliquid, Joy to be exact. i seen a sale tag for 1.oo so i get 2. when it rang up it was 1.15 so i told her there was a sales tag. so she went to find out then she brouht back the tag and said this sale is over. so i told her well i should pay the price it has on tag. well further more she called another employee and she was rude and said she dont have to sale it to me for that price so she said i'll get the manager but she'll tell you the same so manager came up and said well if sale is over i dont have to honor it and said on the bottom fine print that no one normally read shows it expired. so i said well am i suppose to drop to the floor to see that it had a date(it was on the bottom shelf. either way it went its still out there so to everyone that sees this would expcet it to be on sale for the 1. i then again said by law your allowed to sale me at least one for that price and she said no thats why we put dates so we dont have to honor it but this tag had been over with for about two weeks so i asked for a corporate number and she said i have to go on line to get it.

i said i dont have internet access she said well thats the only way you can get the number so i asked for her supervisor # and she said i dont have that number either you have to go online so i walked out only purchasing the dishliquid to avoid having to make another stop before i went home to attend my sick child. if he wasnt ill i would have just left the product. and have gone to another store. in these times in days every cent counts so 0.30 . its not so much about the amount its the principal of the matter.i could have saved for something else. but this store when i go in always has some type of issue. like how are you suppose to know if a jacket fits you if you have to purchase it and not able to try on. i understand if packet was closed and you can always return but if a grown woman cant try on why waste the time buying it and havign to return it just because you dont have trying rooms it wasnt as if she need to get undressed to try on a winter jacket but the lady just wants to be rude. then they of course have to be on the phone personnal calls all loud no one wants to know there business but they allow all to hear.

then instead of the hello did you find everything okay its just hanging faces you can tell when people dont want to work but customer service is the only way you can guarantee a reoccuring visit. if you dont want to work or if you are having a personall problem dont take it out on customers. who doesnt have a problem thats why so many places are loosing out cause of the rudeness and attitudes they have. i'm not saying customer are always right but not all customers deserve to be treated wrong becasue you feel like it.

tonya of altha, FL November 23, 2009

I am normally not the type of person to complain. I work in customer service and know what a challenging job it is. But I can’t and will not over look this problem. On 11-22-09 I was in store # 5344 in Marianna Florida. At this particular store I encountered some of the rudest store clerks that I’ve ever met. The entire time I’m in the store shopping the clerks were carrying on a loud and what seemed to be a flirtation conversation with a man. At some point during my shopping my 4 year old autistic nephew needed to use the restroom. My husband politely asked one of the clerks where the bathroom was, she told him where it was located in the store.

Upon arriving at the restroom the door was locked. My husband again had to track down a clerk because they were not at a register but out wondering around with the gentleman she was having a conversation with. My husband asked the clerk if the bathroom was out of order because the door was locked. She said no but that she didn’t have a key. Now at this point about 10 minutes have passed and my autistic nephew is in tears because he has to go to the bathroom. I go to check out (which I had to wait for a clerk because again there was no one at the register) My husband went back to the bathroom and was able to unlock the door himself using a car key.

Toward the end of my checkout another clerk came up using a loud tone wanting to know how the man got in the bathroom. I told her I was unsure of how he done it. She replied by screaming at me and saying she could call the police for breaking in to a bathroom. I stood by the exit door to wait on my husband and nephew, when they walked out the restroom this same lady yelled at him in front of my autistic nephew. She was yelling wanting to know how he got in. I told my husband just to come on and get my nephew out of the store because of the hostile treatment we were receiving.

By the time we got my nephew in the car he was in full blown tears from the way this lady was yelling at them. Once we got him in the car and somewhat calmed down, I went back in the store to get the managers name and number. I again get yelled at from the moment I walked thru the door. The clerk was screaming saying “what you want a number to complain” I said yes mam. She again yells and says “there, there it is, get it and call, just make sure you tell the truth. I wrote the number down and headed to my car. This clerk continued yelling as I was walking out the door. Now I work in customer service, I’m a manager and I know that this is no way to treat a paying customer. If one of my employees treated a customer the way that this lady treated me and my family, they would not have a job. This was an experience that could have been avoided had the clerks that were running this store been a little bit more concerned about their customers and doing their job in a professional manner. Something needs to be done about this. I had to take this child home to his mother and explain why he was so upset and why I allowed a woman to yell at him….

Veronica of Arlington, TX November 9, 2009

It was Sun Nov 11,2009 at 7:50pm.My husband and I walked in to get 2 items that we needed,While walking up an isle the manager(I assum)hollered at the other girls stating they should have locked the doors,(Store hours posted 10am-8pm)I then asked where are the light bulbs she states isle 3,on the way up to pay she states have 3 minutes till closeing,Husband and I paid for our things and left,On my receipt the time shows that we still have 5 minutes till closing,I really do not like the way that we were treated and someone needs to let this lady(April)someyhing on her customer service skills,I to was store manager for 7 yrs for a retail store and never in the 7 yrs did I treat our customer's(without customer's store's would not be open)like dirt.I will be calling corporate to complain about this,I will be letting all my family and friend NOT TO SHOP AT THIS FAMILY DOLLAR.

Madeline of West Haven, CT October 30, 2009

It was around 3:45 or 4pm When I was done getting the items that I needed I got onto the line which streched a pretty good distance from the register, I looked to find that 3 employees where at the front( one was the store manager),they where eating, singing, joking around and 1 was at the register messing around as well. The cashier had exchanged some words with the lady he was attending to (the argument was unknown) the lady walked out the store when the cashier left the register and ran out the store and yelled you look like a f*** man you Bi***. at this point all the customers on line we aggitated and confused. the lady came back to the store and told the cashier that what he did was not a good thing and inappropriate and disrespectful and he told her to get the f*** out the store or they will call the police on the woman, so she left.

William of Warner Robins, GA September 30, 2009

after nearly two weeks of food poison symptoms and having been to the doctor to treat symptoms, i did some personal research, first of all my shelves and found expired Oreo Cakester which i had purchased unknowingly a month out of date. after my discovery, i then drove to the same store which the cakes were purchased and found Oreo DoubleStuff packages out of date. After i received my receipt for the expired product i asked the clerk to check the expiration date. I then asked for the store manager (politely) and she replied that she was the store manager. She confirmed the package was outdated and asked if i wanted my money back. I then informed her that i had been sick and was there to check her expiration dates on similar products and was unhappy to see that i had found many items expired. I also informed her of my illness and asked that she would contact her vendors to remove the items before others become sick.

Jennifer of Cincinnati, OH September 19, 2009

I bought a picture frame from the family dollar store a week ago and when I went to hang it up I accidentally dropped it the glass didn't break but the sides did I called the store to see what the return policy was and was told that I would need to speak with the manager so when she handed him the phone she told him what happened. He said before he picked up the phone "I didn't break it so it's not my problem". Then he answered and said "this is the manager what's up"

I said "yes I purchased a picture frame and dropped it I DO have the receipt and I was wondering if I could exchange it or at least what the policy is", he then said "well I didn't drop it so it's not my problem you can't return it just because your clumsy" I said "excuse me so I can't exchange it even though I have a receipt because you didn't break it?" he said "NO like i said it's not my problem that your clumsy and broke it I didn't break it so it's your problem not ours". I then said " I WILL be contacting your corporate office to let them know about this "he then said "that's fine call them I don't give a [expletive].

I hung up and immediately called them no answer of course so I left a message, and even emailed them. I have NEVER been talked to like this before. So I called another store and they said if I have my receipt I CAN exchange no problem at all. I am so livid I can barely think straight I have never had a problem before besides the staff at all of the stores I go to are very impersonal and not friendly in the least. I can't believe this. Something needs to be done. I now have to drive out of the way to another town to take this back

judy of laredo, TX August 3, 2009

ok this was the 30 of july this happened i when to the check stand after gettig all the things the computer got stuck and i had to wait so they told me to go to the other line they then told me too go back so took my 5.00 certifiateand then she told me to but in my card i looked at the recete and told her it was not taken off she told me she was too busy to take care of it to come back on saturday she would take care of it so in good faith i left my apulation there before i left for work on the computer

ok on saturday in the morning at 7.45 i was out side waiting to get in it was 8.15 before they opened the store .i asked her about the refound but she told me she was too busy again i paidfor my things and have 5.00 gift certifiateand more then 25 dolars so i gave both to him they took that of but i waked home but everything away notice they charger me twice for paper towels but i only got one i went over again to talk with her she told me that she could not give me anymoney back for the first day and she had to invisagate th matter before she would give me anything but she was too busy .

so i went back home and waited two of my friends went with me i asked her nicely about the matter she told me again she did not have time i told her i was not going to fight with her then i felf the store with my friend they told me she had no right to treat me in that way they did not what to go back to that store again .she could be talk too about how she treats her coutimors

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