At the Tullahoma store, an employee by the name of Jeremy installed my high powered amp on top of my gas tank in a 1996 Mercury Grand Marquis. Four screws were screwed into the tank to hold the amp in place. While driving, my 10 year old daughter got sick from the fumes that were coming into my vehicle. Even with the windows down, my child still got sick. Anyway, they are fixing my car by paying the cost of a new gas tank; yet still, there is no excuse for a so called professional car audio installer to make a dangerous mistake like that. My lawyer wants me to pursue further actions by adding my child's medical bill from inhaling gas fumes to the list, as well as missing important meetings that I've had to attend which resulted in lost wages. But I just want my car fixed. I will never deal with Electronic Express again!
Consumer Complaints & Reviews
We made a special trip to your Murfreesboro location. We were prepared to purchase the Asus Eee Pad Transformer you had advertised for Sunday's sale at $399.88. Your ad says it includes the keyboard dock. When we arrived and asked about this item, we were immediately told that the ad was a mistake. We were told that the California office that does your advertising had made an error with the ad and the keyboard dock is not included. It can be ordered for an additional $179 because you don't carry it. This is false advertising at its best. What a waste of time! Office Depot was selling the same item for the same price, and the keyboard dock was cheaper. What was so special about this sale? We are extremely disappointed on how this was handled.
I dont know what kind of buisness you all are running but in the electronic express of Madison TN there is nothing but a bunch of druggies! I was walking into the store and I could see 3 men smoking in a car. The were all wearing the blue shirts with ties and they were parked on the side of the building. I thought that maybe it was just tobacco until I enter the store and started speaking with another male who worked there his eyes were blood shot and he was completely out of it. I couldnt believe this! I will never come back and I will tell everyone including the better business bureo. I hope the owner of the store will give a random drug test and get these low lives out of his store. This is ridiculous!
My LG 42" TV broke, and it was still under warranty. I contacted the manufacturer, and in less than a week, I had a "Swap Authorization" approval from them. I took that approval to Electronic Express to get a new TV, and they said that without their corporate office approval, they could not give me a new TV.
The following day, I contacted their main office and explained my case. I was told that they needed to get a return number from LG before authorizing the swap. Clinton (the one responsible over returns) mentioned that in less than 2 working days, he should have the return number from LG and he was going to contact me to let me know where to go to get the new TV.
2 days later, I called, and he did not have the return number from LG. A week later, I called, and he had the return number, but he needed to check availability in their stores. He committed to call me, which as of today, I'm yet to receive a call from this guy.
It's been 3 weeks, since I brought my Swap Authorization form to Electronic Express, and I just cannot get an answer. I've called Clinton more than 5 times and left voice mails without response or any phone calls. This is very aggravating, not knowing when this will be over. I just want my TV replaced. I and other customers get aware of the kind of service, if their product fails. Electronic Express has shown no customer care whatsoever. I have a $1000 (USD) TV that does not work in my house. I and my wife are very disappointed of the treatment received from Electronic Express.
I bought a 65 inch hdtv from electronic express in november of 2002. I purchased this through a 12 month no interest plan. Upon purchasing the tv, the salesman sold me an extended warranty for two years. He informed me that toshiba's warranty was for 1 year and the extended warranty would pick up two more years. Guess what, the warranty has already expired as of november of 2004. I thought as the salesman led me to believe that an extended warranty is just that an EXTENDED WARRANTY. Toshiba's warranty was good for a year and the extended warranty should have picked up two more years for a total of three years.
My fiancee,his mother and me were at the Electronic Express store and my mother-in-law fell on a platform.The sales person said we should tall the manager.When we asked if he was the manager he said yes.We explained the incident,then he said he was not the manager.We asked who was in charge and he said no one was in charge.He said there was no manager and no owner.We filed an incident report with mall security.My mother had to go to the hospital on June 27,2004.She will have to miss 2 days of work.This man has to be one of the most cold hearted men ever.My mother-in-law is also hispanic and obese. I wwonder if this could be discrimination.
quit my job there due to way to many problems and half of my bonuses going to the managers. got my last check and was not paid the remaining 25 hours that i was not paid for and no commisions or spiffs. (hour money owed $270.00 comm/spiff $800) i've called and left messages with no help. what can be done?
