DSW

I was a DSW yesterday and I too tried to write a check. I had just deposited a $900 check and had the deposit slip with me that had my balance. I to was denied but unlike a lot of you, I never got a code. No 1 2 or 3. I had already used a check at Bloom that day so I knew that some system would take my check and had no worries. I was with my daughter and mother in law.

They denied me, I called my bank freaking. My bank said they never received the transaction and gave me the check system number and they told me and the cashier that they also never received the transaction. So I asked them to run the check again. Again it was denied with no code, explanation or anything. The store manager called and they told her there is nothing wrong with my account they just don't want to accept the check?!? I used my ATM debit card and it went straight thru. The system wants me to go through the Gold thing too but I am refusing. I will never go to DSW again and the other companies that you all have mentioned until they change their system. They should not be allowed to get away with this! What can we do? Who or where do we go?

I purchased a pair of shoes at the DSW store at Pentagon Row in Arlington, VA. I wore them probably five or six times after which a seam on the side of one of the shoes started to come apart - about an inch long gap appeared.

So which is it? Is it the store policy to not accept returns without a receipt or would having a receipt not made a difference because even then they couldn't determine whether the shoes were defective or whether I "wore the shoes wrong"?

Regardless, I think this is an awful store policy. If I had bought these shoes at any department store across the street at the Pentagon City Mall I could have brought them back and they'd have exchanged them for another pair. The store would then send the shoes back to the manufacturer and receive reimbursement. Why can't this be done at DSW? Instead, I'm stuck with a pair of defective shoes and I can assure you I won't be shopping at DSW anymore.

I purchased a pair of shoes on the DSW website for $95 on June 25, 2009. I received the shoes July 3, 2009. Two weeks later I was on the DSW website and noticed that the pair of shoes I had just purchased was discounted to $25. Since I was well within the return/exchange period I called customer service and explained my situation hoping for a price adjustment. The representative was very polite but informed me that DSW does not have a price adjustment policy. I pointed out that I was within the return/exchange period but that didn't make a difference. I then e-mailed DSW and explained my situation again but got nowhere. I have never heard of a merchant not offering a price adjustment--I was especially upset since the item was discounted over 75%. That was my first shopping experience with DSW and it will definitely be my last.

Bought Shoes - Men's Dress - for $128.24. The sole of this pair had a little wear out marks. In store - showed the sole to this manager. I was told it is normal for this discoloration. This pair was worn on road for six minutes and on the carpet for 4 hours. The sole is worn off with nails showing through. Took these in. I did not want to buy anything else from this store. I was told that I would get a store credit only. This store manager admitted that the quality was very poor for the price but she could not help me other than store credit. She insisted that these had been worn on the road despite my having told her 3 times that I was contesting the price for the quality and not the road. Did not seem to get my point at all. Refused to give me her managers name either.

I am a customer of DSW and have been so for a couple of years. Just recently I purchased a pair of Jessica Simpson Collection boots. I did try the boots on before leaving the store with my purchase. I wore the boots once on December 31, 2008. Midway into my night I realized I was in a lot of pain. After taking of the boots I discovered I had a bleeding toe on my right foot. After carefully examining my socks and then my boots, I discovered two staples sticking right through the leather in the toe area of the shoe.

I have since returned the boots to Fairlane Mall location, Store #29180. While in the store I spoke to the manager on duty J. Jones, who was very apologetic and empathetic. I appreciated that. However, I inquired on buyer information because I was not able to locate any contact information for the manufacturer on my own. I was hoping that I would be able to speak with a buyer so that I could express my discontent in the decision made to resell Jessica Simpson Collection's flawed product.

I think it is very important to keep in mind that many consumers want to find great deals on shoes, but they do not want to have to bleed from their limbs as a sacrifice. I hope you understand my concern from a consumers stand point. I would greatly appreciate any assistance you could provide with regards to this matter. That could include buyer and manufacturer information and any type of incentive you think sufficient.

I receieved a cut on the toe of my right foot as a result and lost confidence in DSW as a whole.

The most discounted shoes are along wall in open boxes, by size. Shoes are discounted by color code. Shoes I purchased in box with green dot, equal to 40 0/0 discount. When i got home, I noticed blue dot on one shoe, equal to 30 0/0 discount; and that was discount I was given. I returned to store to say shoes sold to me at higher price. They said that discount based on dot on shoe, not on the box. I told them that was bait and switch, since nothing advises customer of that.

Above sums it all up.