Dollar Tree

I am a long time customer of Dollar Tree. Today I was at your store #3128 at 8721 S. Stoney Island Avenue, Chicago Il 60617-2709, my receipt has checkout time of: 12:52 p.m. I have never had a problem with any employee anywhere until today. My husband and I finished shopping and took our cart out to load our purchases into our car. I know that the carts should not be taken out of the store, but there is often no one to watch if you leave your purchases behind to get your car, and they will likely be stolen. We always take the cart back into the store when we finish.

When we took it out today, one of your employees named either Yoland or Yolanda (I read it on her id card) came out and angrily told me that if I take her cart out again I will have a fight on my hands. I told her she is threatening me and that she should be careful because some people will hurt her for threatening them. She went on to rant and rave, that no one is going to do anything to her and that she is not scared of me. By then, my husband had brought the car around and got out and said to her she is not wise to threaten me as she is doing. She then yelled at him saying I am not afraid of either of you, and no one is going to do anything to me. She stated that she is 54 years old and not afraid of anyone.

Her attitude was very nasty and threatening. She went on with her tirade raving and shouting until we got in the car and drove away. My husband wanted to call the police, but I said I am going to contact the company officials, which I am doing. I want to make clear that I did not raise my voice at her even one time, nor did my husband. I am a Christian and try to keep my temper when people act foolish. It takes a great deal to anger me, and push me to the edge. She did just that. Eventually she will push someone to shoot or stab her. She acts like a maniac, and should not be working with people.

I am 62 years old, retired and have worked with all kinds of people from homeless to my job at the University of Chicago, Graduate School of Business. I am a devout Christian and if necessary could produce dozens of letters of reference to my character. I say this to stress that this employee was not provoked by me in any way. I am appealing to you to deal with her before a tragedy occurs it is just a matter of time.

For the complaints about "off the clock", we associates get written up if we help a customer when we are not "on the clock". The company is supposed to pay us for every minute that we work. So if we are just shopping (and off the clock) and if you recognize us as a store employee, we are not supposed to help you.

I have a complaint to file against an employee in the Iowa City, Iowa Dollar Tree store # 2239, located at xxxx **** Street, in Iowa city, IA 52240. One of your employees there named Thomas is extremely rude and disrespectful. As I was checking out, my 5-year old son turned to me and whispered (in a quite voice), asking if Thomas was a boy or a girl because Thomas was wearing lipstick, makeup and red nail polish and had a "girly" hair style. Thomas then yelled at my son (speaking in his face) in a very harsh tone saying, "I'm a boy honey and you're very rude. It's not funny to make fun of people and....."

As he was continuing to yell at my son, I stopped him saying he has no right to address my son the way he did because my son wasn't talking to him in the first place and didn't make fun of him and that my son was only inquiring. By the way, Thomas dresses and presents himself (and the amount of makeup he wears) I don't think it's an unusual thing for any child to be curious and inquire as to what he is. He continued his yelling and offensive language and saying how offended he was by my 5-year old's question.

So I just left the store because there were other people behind me in line and in front of me which made me very uncomfortable, disrespected and humiliated. It was beyond rudeness and harassment to be yelled at and a great insult to have my son yelled at and called rude in my presence and the presence of others. I spoke with one of the managers there named Jean/Jane, she apologized. I told her that my son and I deserve an apology from Thomas. She told me that he doesn't work again until Tues of next week and she wanted me to come by then (exactly a week from today) to speak to her or one of the other managers. I don't understand how they would hire someone like that who disrespects people in front of their children and yells at children for innocent inquiries. I would like this to be my formal complaint against the Dollar Tree store Sales Associate Thomas in the Iowa City, Iowa store #2239.

I visited this store on 10/23/11 around 3pm. and I was waiting on a friend of mine near the front of the store while looking at the newspapers. There was an Ohio and a KY paper. I'd meant to buy one and had forgotten. The newspaper stand was next to the manager's office.

As she was walking towards the cashier (and in front of all the customers in line) she exclaims, "They've been doing this all morning!" Now I'm not sure who "we" are or what "we" have been doing as it was afternoon but it had made this lady mad enough to then begin looking me up and down while whispering to the cashier. I did not notice this blonde woman wearing any name tag. I promptly left intending to buy my paper somewhere else. She then stood at the front door of the store watching me to my car. The whole thing was very strange and made my friend and I uncomfortable.

I bought a product when an employee (white male, 50ish, slim blonde hair) started touching me and telling me if I could buy him something. He then held my arm so that I wouldn't leave the store. He told me he always got the girls. I pushed him away and he followed me to my car. I made a formal complaint at the regional office. So far, no response and this man was the store manager. Stay away from Dollar Tree Converse, TX.

I walked around and picked up some items to purchase. I got in one of two long lines. A latino/black guy walked behind me and some younger girls walked behind him. They were not the next ones in either of the lines. He told them to come to the third register. They went to the wrong side, so I moved over to that register. He said to me "oh, I was going to wait on them". I left the merchandise and walked out of the store. I was discriminated against. I'm an older black lady and they were younger black girls. This is bad customer service. But I believe I got $1 service.

My spouse and cousins, who are Latinos, were treated horrendously by three employees (one woman and two males; one named Rob) at the checkout counter this afternoon. The woman said to my cousins, "You might as well buy the store." They were very, very hurt. Then, assuming that my spouse did not speak English, they commented that he was probably stealing. They all left the store feeling totally humiliated.

I went to this store, I brought some items and paid for it. The cashier didn't have enough money to give me change so she asked me to wait for someone else to give me change, a man suppose to give me change but he did not have enough. So another lady had to go into a room to get me my change, because I gave them 100 dollars. When I had receive my change and my receipt. I walked out the door. Without counting my money, because I always trust the machine they tell the cashier how much to give back.

I walked to another store next to the Dollar Tree. The girl who had gave me my change ask me and give her money back, because they gave me 20 dollars extra. I had told them it is not my fault, that they have gave me a wrong change, and how I didn't count it. She then force me to go into her store and made me look like a thief. I felt bad, so without knowing how much they really gave me, because I used the money they gave me and some in my purse to paid a bill at T-Mobile. So I still gave them 20 dollars. As for being a nice person, in return I was treated as a thief in front of customers.

I was never been treated like this. Also, I did not get a sorry or thank you. Until I said, that's very rude to go after me and ask for change when I had walk out the door with a receipt. She then say sorry and some nonsense thing. I'm very disappointed at this store.

On August 12, 2010, around 7:50 pm, I went to Dollar Tree and purchased Fiddle Faddle Caramel Popcorn. It comes in a red box. When I arrived home, I opened the box to eat a few and realized that it tasted stale. So I searched for the expiration date and it was on the bottom of the box printed, May 14, 2010. I was appalled that they would have food on the shelf 3 months past the expiration date. So the following morning, I put the box and the receipt back in the bag and went to the store.

The cashier contacted the manager. The manager came and just stared at the box and studied the receipt. He asked me if I purchased it last night. He then went to the aisle where the popcorn was located. He came back and said that the other boxes have September, October and November on them and that boxes are always checked to make sure for the expiration date. I asked him if I could just get my money back. He responded, no we'll let you exchange it for one food item but we'll let it go this time.

I was really surprised by his last statement as if I was the one in the wrong for bringing back stale food. I went to the aisle and found three more boxes of Fiddle Faddle Caramel Popcorn that had an expiration date of July 19, 2010. I then took my peanuts which were the item I exchanged my Fiddle Faddle for and the three boxes of Fiddle Faddle Caramel Popcorn and told the cashier that these are also expired.

It was about 9:30 am when I entered the store. There was a line visible to me as I walked in. The sales associate (Glenda) was too busy putting merchandise away and not acknowledging the customers. So, I proceeded to obtain the items I came into store for. As I approached the checkout counter, the sales associate (Glenda) was still too busy to acknowledge the customers.

So, we had to wait until she felt like she was ready to come around and check me out. Then, she threw my items in bags and just tossed them off to the side. Her personality was horrible. I was not greeting when approaching the counter or as I left. This was an awful experience because there are so many people who could have that job that would have a much better attitude. I told the manager but he didn't really seem to care.

Well after the last note I sent you guys, I went over to the store and talked with the manager and she just laughed and laughed, I explained what happened and showed her the apple and the corer, explained maybe you should take the product off the shelf before someone else really gets hurt/looses fingers and she laughed more, did not offer to replace, exchange nothing. WEIRD CONVERSATION...

I purchased an apple slicer/cutter yesterday and today. it nearly took off my fingers when it snapped apart while cutting the apple. I had my partner look at it and he explained the slicer is pieced together and any pressure will cause it to snap... (LUCKY ME I STILL HAVE MY FINGERS) that was close, they are sore and scrapped but they are still attached.

I went into the store today on 5/19/10 at approximatly 4:25 p.m. and was about to enter the store when i noticed a severyly handicapped man in a wheel chair, wedged in the entrance/exit unable to move or leave the store. A nearby store associate who couldn't have been more than 5 feet away.. stood stareing. I then ran up to the door and held the door open and helped the man out. The store associate.. who had no line and was just STANDING by the door continued to watch. I then asked her if there was a reason why she refused to help the man of which she responded very loudly "EXCUSE ME!?" I then repeated the question. She then said "im not on the clock!! and its NONE of your buisness!!"

I then reminded her that it is her responsibility.. and that i too was not "on the clock" but it didnt stop me from helping someone. She then threatened to call the police on me for being a "trouble maker". She asked me to leave the store which i replied i wouldn't until it talked to a manager. The manager came and said she heard the whole thing and that the woman who didnt open the door didn't do so because she "had alot on her mind". I reminded the manager.. that reguardless of personal situations, it is her responsibility as an employee and could semaritan to help someone in distress thats in the store. They continued to be beligerant and demand for me to leave the store. I am appaled.

I was shopping a couple days before Christmas and of course it was a little busy. My mom and I were in line and another register became available. We asked Mayra the registeree if she was open. Well, she told us no she wasn't and we went back in line and immediately after (I dont like to bring ethnicity into this but we believe the lady Mayra was being racist) Mayra told the mexican people that were way behind us in line that she was open and that she could help them.

Now this wasn't a minute or two later this wasn't even 10 seconds later I mean immediately after we asked her if she was open and she declined us, she took the mexican people in line behind us and rang them up. Now nobody in line appreciated that and her co-worker told us she is a witness to the situation and we plan on doing something about this. That was clearly racist, rude and unbusiness like conduct.

We will go to the management of the immediate store and complain about her as soon as we can. Her name is Mayra and there was no last name on her name tag of coarse and I have never been treated that way in my life by a salesperson. This store just opened and it is the Dollar Tree in San Diego on Mira Mesa Blvd in the Mira Mesa Mall and my mother is an elderly and she was shocked by this behavoir and extremely angry over the situation let alone embarrassed by the racial harassment

I was a regular customer of the Dollar Tree in La Mesa since it opened. I have never had a bad experience until today. Yesterday I purchased a container of Cheetos and they were stale. The container was damaged on the bottom. I decided to return them today when I did my shopping. The checker first agreed and then said he had to call the manager. I had a large order of about $50 worth of other merchandise. The manager said they could not exchange it because I could have bought it somewhere else or purchased it a long time ago. I must have the receipt. I was flabbergasted at the idea that I would have purchased such a common item and questioned why he was asking me to go home for the receipt. The entire exchange took less thatn 30 seconds. Then the manager told me I was being NASTY in front of many people waiting in line. I am a 61 year old grandmother and business owner. I could not believe he was humiliating me in such a manner over a $1 item which was clearly damaged.

I left the store in tears. I will never shop there again and I need to file a complaint about customer service to every venue I can think of.

They are totally useless. These items need to be recalled. It was a total waste of time and money to say nothing about not having much to hand out tonight. The kids love getting pencils every year. Next year we'll stick to candy.

I went into the Dollar Tree on 8-4-2008 with my two year old daughter and one of the employees (Laura) was handling a ladder, while she leaned it against a shopping cart which ended up falling on the floor and the shopping cart ende up rolling towards my daughter which could of injured her seriously, but didnt. Well the employee knew what she did and didnt even apologize just kept doing what she had been doing..

Well i called the manager (Sonia) to tell her about the incident and she told me that the supervisor would give me a call back and i havent recevied a call since, i figured that this incident would be very important saftey hazard but obviosly it was not.

Nothing serious happen but could of been serious. But the whole point was that they were irresponible about thier complaints from customers about thier employees actions and saftey procdures.